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Like many of you, I spent a lot of time at home this year, but it came with an unexpected upside: an excuse to upgrade all my home tech! With so many great new products on the market, from 5G devices to smart TVs, cameras, and more, there’s a lot to choose from this holiday season, and into the New Year.
In fact, the smart home market is set to grow by nearly 12% over the next five years, to $135 billion, so I’m sure even more devices are coming. But for now, here are the devices on my wish list, and how to protect them once they’re unboxed.
Smart Thermostats—These have been around for a while, but the newest additions include features that keep your home comfortable, and eco-friendly, by giving you greater control over your energy use. Some thermostats can detect your habits, and heat or cool different areas of your home, depending on which rooms you are using. And others now connect to smart speakers, allowing you to stream your favorite music and podcasts, or receive calendar alerts.
Bluetooth Speakers—Speaking of high-tech speakers, this category has taken off in recent years, but now there are more options for different types of users. While some people like the voice command features that turn their speakers into personal assistants, other users just want portable speakers with great sound quality and a sleek style. Now you can find a variety of different designs, sizes, and price points.
Smart TVs—With the explosion of streaming content services, and the demand for more in-home entertainment during the pandemic, smart TVs have become a must-have item for many. The latest offer 4K streaming video, which gives you higher resolution, although you need to stream 4K content to get the benefit. It may be worth the investment for other new features, however, such as a faster user interface, and a built-in universal search engine that will allow you to easily locate a favorite movie, actor, or genre.
IP Cameras— Internet-connected cameras can be an affordable security option, and the latest versions offer extra surveillance with wide-angle lenses, night vision, and wireless options for outdoors. Some cameras even do motion tracking, and offer facial recognition, in case you want to know right away if the person on your property is a known entity or a stranger. Just keep in mind that to get the advanced features you usually need to sign up for a subscription service as well.
Gaming Router—As the father of two school-aged children, I know a lot of parents are wary of online gaming, but here’s why a gaming router may be a great gift, even if there are no hardcore gamers in the house. These routers aim to give you a more reliable internet connection, while allowing multiple devices to simultaneously receive data streams, which could be a game changer if your whole family is trying to work and learn online from home.
Some routers even offer Wi-Fi 6, which is a huge jump in potential speed to 9.6 Gbps from the current 3.5 Gbps. This also means that all the devices connected to your network could see a significant speed increase, but only if you have devices that can take advantage of it.
Here are a few more great holiday gifts ideas:
While the best smart home devices can certainly make your home more convenient, safe, and fun, they do open the door to some risk. You may have read about IP cameras being hacked, or other ways in which home networks are vulnerable to attacks. This is because most Internet of Things (IoT) devices come with little built-in security, making them an easy target for hackers.
Here’s how to secure both your network and your devices so you can enjoy them without worry.
By taking these precautions as soon as you unwrap your smart home devices, you’re setting yourself up for a fun, and safe, tech-filled New Year.
The post Best Smart Home Devices for a Connected New Year appeared first on McAfee Blogs.
Typically, the International Consumer Electronics Show (CES) gives us a sense of where technology is going in the future. However, this year’s show was arguably more about technology catching up with how the COVID-19 pandemic has reshaped our lives. While gathering in person was not an option, we still had the opportunity to witness incredible technological feats virtually – primarily those meant to help us better adapt to the new normal.
From devices aimed at making the world more sanitary to new work-from-home solutions, here are some of the highlights from this year’s first ever virtual CES:
Every year, CES introduces a plethora of smart home devices aimed at making our lives easier. But now that our homes have expanded beyond where we live to function as a workplace and classroom, companies have developed new gadgets to improve our lives while we stay at home. In fact, the smart home market grew 6.7% from 2019 to 2020 to $88 billion and is expected to reach $246.42 billion by 2025.
This year, Kohler showed off voice control features for its sinks and other fixtures, so homeowners can turn on faucets without touching them. And while every CES is paved with an array of flashy new TVs, LG drummed up lots of excitement with its new 55-inch transparent TV that you can see through when it’s turned off.
From monitors to keyboards and Wi-Fi upgrades to charging stations, plenty of the gadgets coming out of this year’s show were designed to improve the remote work experience. Take Dell’s UltraSharp 40-inch Curved Ultrawide U4021QW Monitor, for example. Ultrawide is the functional equivalent of two 4K monitors side-by-side, but without the seam. Belkin and Satechi also brought their latest charging stations to CES 2021 to improve the home office, allowing users to charge multiple devices at once. With so many companies creating innovative devices to make our work-from-home lives more manageable in the long run, it’s clear that remote work is likely here to stay.
CES 2021 also brought us a whole new lineup of technology designed to help us monitor our health at home. Fluo Labs debuted Flō, a device that stops your body from releasing histamines when pollen, dust, and other allergens enter your body. HD Medical also introduced HealthyU, a device smaller than a GoPro that includes a seven-lead ECG, a temperature sensor, a pulse oximeter, microphones to record heart and lung sounds, a heart rate monitor, and a blood pressure sensor. HealthyU is designed for people with heart issues to keep tabs on their health every day and send that information to their doctors remotely. Not only will these devices enable us to take better care of ourselves if we can’t physically go to a doctor’s office, but they will also enhance our awareness of ourselves and our loved ones.
In 2020, we became hyper-aware of germs and how they can easily spread – one of those ways being on digital devices. While disinfecting these surfaces with an alcohol solution can help, many look to taking a different approach to avoid germ-spreading: touchless technology.
While no one technology can win the battle against the virus, many companies are doing their part to promote a cleaner, healthier future. For example, Plott built a doorbell called the Ettie that can take people’s temperature before they’re allowed to enter. Another company, Alarm.com, created a Touchless Video Doorbell to cut down on the transmission of bacteria and viruses that we otherwise often leave on places we touch. Kohler also built a toilet that flushes with the wave of a hand. As we head further into 2021 and beyond, be on the lookout for more voice-activated and touchless devices to help slow the spread of germs and help us live our lives free from worry.
We’ve become more reliant on technology than ever before to stay connected with loved ones from afar, work from home without missing a beat, participate in distance learning, and find new forms of digital entertainment. But with this increase in time spent online comes a greater risk of cyberthreats, and we must stay vigilant when it comes to protecting our online safety. Hackers continue to adapt their techniques to take advantage of users spending more time online, so we must educate and protect ourselves and our devices from emerging threats. This way, we can continue to embrace new technologies, while we live our digital lives free from worry.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post CES 2021: Highlights From the “Cleanest” Show Yet! appeared first on McAfee Blogs.
A baby can leave their first footprints internet even before they’re born.
The fact is that children start creating an identity online before they even put a little pinky on a device, let alone come home for the first time. That “Hello, world!” moment can come much, much sooner. And it will come from you.
From posting baby’s ultrasound pic to sharing a video of the gender reveal celebration, these are the first digital footprints that your child will make. With your help, of course, because it’s you who’ll snap all those photos, capture all those videos, and share many of them on the internet. Yet even though you’re the one who took them, those digital footprints you’ve created belong to your child.
And that’s something for us to pause and consider during this wonderful (and challenging!) stretch of early parenthood. Just as we look out for our children’s well-being in every other aspect of their little lives, we must look out for their digital well-being too. Babies are entitled to privacy too. And their little digital lives need to be protected as well.
Babies lives are more connected than you might think. Above and beyond the social media posts we make to commemorate all their “firsts,” from first solid food to first steps, there’s digital information that’s associated with your child as well. Things like Social Security Numbers, medical records, and even financial records related to them all exist, all of which need to be protected just like we protect that same digital information as adults.
Likewise, there’s all manner of connected devices like Wi-Fi baby monitors, baby sleep monitors, even smart cribs that sense restlessness in your baby and then rocks and soothes those little cares away. Or how about a smart changing table that tracks the weight of your child over time? You and your baby may make use of those. And because all these things are connected, they have to be protected.
This is the first of two articles that takes a look at this topic, and we’ll start with a look at making good choice about purchasing “smart devices” and connected baby monitors—each pieces of technology that parents should investigate before bringing them into their home or nursery.
As a new parent, or as a parent who’s just added another tyke to the nest, you’ll know just how many products are designed for your baby—and then marketed toward your fears or concerns. Before buying such smart devices, read reviews and speak with your health care provider to get the facts.
For example, you can purchase connected monitors that track metrics like baby’s breathing, heart rate, and blood-oxygen levels while they sleep. While they’re often presented as a means of providing peace of mind, the question to ask is what that biometric information can really do for you. This is where your health care provider can come in, because if you have concerns about Sudden Infant Death Syndrome (SIDS), that’s a much larger conversation. Your provider can discuss the topic with you about and whether such a device is an effective measure for your child.
Another question to ask is what’s done with the biometric data that such devices monitor. Is it kept on your smartphone, or is it stored in the cloud by the device manufacturer? Is that storage secure? Is the data shared with any third parties? Who owns that data? Can you opt in or opt out of sharing it? Can you access and delete it as needed? Your baby’s biometrics are highly personal info and must be protected as such. Without clear-cut answers about how your baby’s data is handled, you should consider giving that device a hard pass.
How do you get those answers? This is another instance where you’ll have to roll up your sleeves and read the privacy policy associated with the device or service in question. And as it is with privacy policies, some are written far more clearly and concisely than others. The information is in there. You may have to dig for it. (Of note, there are instances where parents consented to the use of their data for the purposes of government research, such as this study published by the U.S. National Institutes of Health.)
Related, here’s the advice I share on every connected “smart” device out there, from baby-related items to smart refrigerators: before you purchase, read up on reviews and comments from other customers. Look for news articles about the device manufacturer too. The fact of the matter is that some smart device manufacturers are much better at baking security protocols into their devices than others, so investigate their track record to see if you can uncover any issues with their products or security practices. Information such as this can help you make an even more informed choice.
An online search for “hacked baby monitor” will quickly call up several unsettling stories about hackers tuning into Wi-Fi baby monitors—scanning the camera about the room at will and perhaps even speaking directly to the child. Often, this is because the default factory password has not been changed by the parents. And a “default password” may as well be “public password” because lists of default passwords for connected devices are freely available on the internet. In fact, researchers from Ben Gurion University looked at the basic security of off-the-shelf smart devices found that, “It only took 30 minutes to find passwords for most of the devices and some of them were found only through a Google search of the brand.”
The three things you can do to prevent this from happening to your Wi-Fi baby monitor, along with other connected devices around your home, are:
What about “old-style” baby monitors that work on a radio frequency (RF) like a walkie-talkie does? Given that they’re not connected to the internet, there’s less risk involved. That’s because hacking into an RF monitor requires a per person to be in close physical proximity to the device and have access to the same broadcast frequency as your device—a far less likely proposition, yet a risk none the less. Some modern RF baby monitors even encrypt the radio signal, mitigating that much more risk.
Next up, we’ll take a closer look at baby’s privacy online. Yes, that’s a thing! And an important one at that, as taking charge of their privacy right now can protect them from cybercrime and harm as they get older.
Feel free to read on right here.
To stay updated on all things McAfee and for more resources on staying secure from home, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post The Connected Lives of Babies: Protecting First Footprints in the Digital World, Part 1 appeared first on McAfee Blogs.
A baby can leave their first internet footprints even before they’re born.
The fact is that children start creating an identity online before they even put a little pinky on a device, let alone come home for the first time. That “Hello, world!” moment can come much, much sooner. And it will come from you.
From posting baby’s ultrasound pic to sharing a video of the gender reveal celebration, these are the first digital footprints that your child will make. With your help, of course, because it’s you who’ll snap all those photos, capture all those videos, and share many of them on the internet. Yet even though you’re the one who took them, those digital footprints you’ve created belong to your child.
And that’s something for us to pause and consider during this wonderful (and challenging!) stretch of early parenthood. Just as we look out for our children’s well-being in every other aspect of their little lives, we must look out for their digital well-being too. Babies are entitled to privacy too. And their little digital lives need to be protected as well.
Babies lives are more connected than you might think. Above and beyond the social media posts we make to commemorate all their “firsts,” from first solid food to first steps, there’s digital information that’s associated with your child as well. Things like Social Security Numbers, medical records, and even financial records related to them all exist, all of which need to be protected just like we protect that same digital information as adults.
Likewise, there’s all manner of connected devices like Wi-Fi baby monitors, baby sleep monitors, even smart cribs that sense restlessness in your baby and then rocks and soothes those little cares away. Or how about a smart changing table that tracks the weight of your child over time? You and your baby may make use of those. And because all these things are connected, they have to be protected.
1) Buying smart devices for baby, Part One: Connect with your care provider
As a new parent, or as a parent who’s just added another tyke to the nest, you’ll know just how many products are designed for your baby—and then marketed toward your fears or concerns. Before buying such smart devices, read reviews and speak with your health care provider to get the facts.
For example, you can purchase connected monitors that track metrics like baby’s breathing, heart rate, and blood-oxygen levels while they sleep. While they’re often presented as a means of providing peace of mind, the question to ask is what that biometric information can really do for you. This is where your health care provider can come in, because if you have concerns about Sudden Infant Death Syndrome (SIDS), that’s a much larger conversation. Your provider can discuss the topic with you about and whether such a device is an effective measure for your child.
2) Buying smart devices for baby, Part Two: Do your security research
Another question to ask is what’s done with the biometric data that such devices monitor. Is it kept on your smartphone, or is it stored in the cloud by the device manufacturer? Is that storage secure? Is the data shared with any third parties? Who owns that data? Can you opt in or opt out of sharing it? Can you access and delete it as needed? Your baby’s biometrics are highly personal info and must be protected as such. Without clear-cut answers about how your baby’s data is handled, you should consider giving that device a hard pass.
How do you get those answers? This is another instance where you’ll have to roll up your sleeves and read the privacy policy associated with the device or service in question. And as it is with privacy policies, some are written far more clearly and concisely than others. The information is in there. You may have to dig for it. (Of note, there are instances where parents consented to the use of their data for the purposes of government research, such as this study published by the U.S. National Institutes of Health.)
Related, here’s advice I give on every connected “smart” device out there, from baby-related items to smart refrigerators: before you purchase, read up on reviews and comments from other customers. Look for news articles about the device manufacturer too. The fact of the matter is that some smart device manufacturers are much better at baking security protocols into their devices than others, so investigate their track record to see if you can uncover any issues with their products or security practices. Information such as this can help you make an even more informed choice.
3) Secure your Wi-Fi baby monitor (and other smart devices too)
An online search for “hacked baby monitor” will quickly call up several unsettling stories about hackers tuning into Wi-Fi baby monitors—scanning the camera about the room at will and perhaps even speaking directly to the child. Often, this is because the default factory password has not been changed by the parents. And a “default password” may as well be “public password” because lists of default passwords for connected devices are freely available on the internet. In fact, researchers from Ben Gurion University looked at the basic security of off-the-shelf smart devices found that, “It only took 30 minutes to find passwords for most of the devices and some of them were found only through a Google search of the brand.”
The three things you can do to prevent this from happening to your Wi-Fi baby monitor, along with other connected devices around your home, are:
What about “old-style” baby monitors that work on a radio frequency (RF) like a walkie-talkie does? Given that they’re not connected to the internet, there’s less risk involved. That’s because hacking into an RF monitor requires a per person to be in close physical proximity to the device and have access to the same broadcast frequency as your device—a far less likely proposition, yet a risk none the less. Some modern RF baby monitors even encrypt the radio signal, mitigating that much more risk.
4) Protect baby’s identity
There’s rightfully a great deal of conversation out there about the things we can do to protect our identity from theft. What’s talked about less often is protecting children from identity theft. In fact, little ones are high-value targets for cybercriminals is because we typically don’t run credit reports on children. In this way, a crook with the Social Security Number of a child in the U.S. can open all manner of credit and accounts and go undetected for years until that child attempts to rent an apartment or open his or her first credit card.
To protect your family from this kind of identity theft, the major credit reporting agencies suggest the following:
5) Register a URL for your child
Getting your kiddo a website is probably low on your list of priorities, yet it’s a sound move to consider. Here’s why: it carves out a piece of digital real estate that’s theirs and theirs alone.
Whether you opt for a dot-com or one of several hundred other extensions like .net, .us, and .me, a personal URL gives you and your child ownership of yet another piece of their digital identity. No one else can own it as long as you’re paying the fee to maintain it. Think of it as an investment. Down the road, it could be used for a personal email address, a professional portfolio site someday, or just a side project in web design. With internet URLs being a finite resource, it’s wise to see if spending a relatively small fee each a year is worth securing this piece of your child’s identity.
6) Sharenting, Part One: Think of baby’s future
We all have one—that picture from our childhood that we absolutely dread because it’s embarrassing as all get-out. Now contrast that with today’s digital age, where an estimated 95 million photos are posted each day on Instagram alone. We’re chronicling our lives, our friends’ lives, and the lives of our families at an incredible rate—almost without thinking about it. And that opens a host of issues about privacy and just how much we share. Enter the notion of “sharenting,” a form of oversharing that can trample your child’s right to privacy.
For babies, we have to remember that they’re little people who, one day, before you know it, will grow up. How will some of those photos that seemed cute in the moment hold up when baby gets older? Will those photos that you posted prove embarrassing some day? Could they be used to harm their reputation or damage their sense of privacy and trust in you?
With that, let’s remember a couple things when it comes to sharing photos of our children:
So, before you post, run through that one-two mental checklist.
7) Sharenting, Part Two: Identity Theft
Sharenting can also lead to identity theft. In 2018, Barclay’s financial services estimated that oversharing by parents on social media will amount to more than 7 million cases of identity theft a year by 2030—just shy of a billion dollars U.S. worth of damage. This includes all the tips and cues that crooks can glean from social media posts and geographic metadata that’s captured in photographic files. Things like birthdays, pet names, names of schools, favorite teams, maiden names, and so forth are all fodder for password hacks and targeted phishing attacks. The advice here is to keep your digital lives close to the vest:
Like new parents don’t have enough to think about already! However, thinking about these things now at the earliest stages will get you and your growing family off on a strong and secure start, one that you can build on for years to come—right up to the day when they ask for their first smartphone. But you have a while before that conversation crops up, so enjoy!
To stay updated on all things McAfee and for more resources on staying secure from home, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post The Connected Lives of Babies: Protecting Their First Footprints in the Digital World appeared first on McAfee Blogs.
Throw open the windows and let in some fresh air. It’s time for spring cleaning.
And that goes for your digital stuff too.
Whether it’s indeed spring where you are or not, you can give your devices, apps, and online accounts a good decluttering. Now’s the time. Cleaning them up can protect your privacy and your identity, because when there’s less lying about, there’s less for hackers to scoop up and exploit.
The reality is that we accumulate plenty of digital clutter that needs cleaning up from time to time. Think about it:
Together, these things take up space on your devices and, in some cases, can open you up to security hazards. Let’s take a look at how you can clean up in a few steps.
1. Review your accounts and delete the ones you don’t use. Look through your bookmarks, your password manager, or the other places where you store your passwords and usernames. Review the sites and services associated with them critically. If you haven’t used an account in some time, log in one last time, remove all personal info, and deactivate it.
Doing so can keep your email address, usernames, and passwords out of unnecessary circulation. Major breaches like this one happen with unfortunate regularity, and the sad thing is that you may not even be aware that a site you’ve used has been hit. Meanwhile, your name, password, and info associated with that account (such as your credit card) are in the hands of hackers. Limit your exposure. Close those old accounts.
2. Get organized, and safer too, with a password manager. While creating strong, unique passwords for each of our accounts is a must nowadays, it can be quite the feat, given all of the accounts in our lives. Here’s where a password manager comes in. It can create those strong, unique passwords for you. Not only that, but it also stores your passwords on secure servers, away from hackers and thieves.
Along those lines, never store your passwords on your computer or device, like a text document or spreadsheet. Should your device ever get compromised, lost, or stolen, having passwords stored on them are like handing over the keys to your digital life.
3. Clean your PC to improve your performance (and your security). Let’s face it, so many of us are so busy with the day-to-day that cleaning up our computers and laptops is way down the list. However, doing so once a month can keep our devices running stronger for longer and even give you that “new computer feeling,” particularly if you haven’t cleaned it up for some time. Check out or guide for improving PC performance. It’ll walk you through some straightforward steps that can make a marked difference.
Moreover, part of this process should entail bolstering your operating system and apps with the latest updates. Such updates can not only improve speed and functionality, but they also often include security upgrades as well that can make you safer in the long run. If your operating system and apps feature automatic updates, enable them, and they’ll do the work for you.
4. Organize and store your photos. Photos. Now there’s a topic all unto itself. Here’s the thing: Estimates show that worldwide we took somewhere around 1.2 trillion photos in 2018. And you certainly have your share.
However, your photos may be just sitting there, taking up storage space on your computer or phone, instead of becoming something special like an album, greeting cards, a wall hanging, or popping them into a digital picture frame for your kitchen or living room. And this is where a little spring cleaning can be a bit of fun. For tips on cleaning up your photos, backing them up, and making something special with them, check out my earlier blog.
5. Delete old apps and the data associated with them. Let’s say you have a couple of apps on your phone for tracking your walks, runs, and exercise. You’ve since stopped using one altogether. Go ahead and delete the old one. But before you do, go in and delete your account associated with the app to ensure that any data stored off your phone, along with your password and user id are deleted as well.
For your computers and laptops, follow the same procedure, recognizing that they also may have account data stored elsewhere other than on your device.
In short, many apps today store information that’s stored and maintained by the app provider. Make sure you close your accounts so that data and information is taken out of circulation as well.
6. Shred your old files and encrypt the important files you’re holding on to. This bit of advice calls for using comprehensive security software on your devices. In addition to protecting you from viruses, malware, and other cyberattacks on your privacy and identity, it can help you protect your sensitive information as well. Such security software can offer:
7. Throwing away old computers and tech—dispose of properly. When it comes time to say goodbye to an old friend, whether that’s a computer, laptop, phone, or tablet, do so in a way that’s friendly to the environment and your security.
Consider this … what’s on that old hard drive of yours? That old computer may contain loads of precious personal and financial info on it. Same thing goes for your tablets and phones. The Federal Trade Commission (FTC) offers some straightforward advice in their article about protecting your data before you get rid of your computer. You don’t want those old tax returns ending up in the trash unprotected.
When it comes time for disposal, you have a few options:
Enjoying the benefits of your work—that’s what spring cleaning is all about, right? With this little list, you can end up with a digital life that’s safer and faster than before.
The post Digital Spring Cleaning: Seven Steps for Faster, Safer Devices appeared first on McAfee Blog.
Many have seamlessly transitioned their fitness regimens out of the gym and into the living room since the start of the COVID-19 pandemic, thanks in part to the use of IoT devices. IoT (Internet of Things) denotes the web of interconnected physical devices embedded with sensors and software to collect and share information via the internet. The most common IoT devices used for virtual fitness include wearable fitness trackers and stationary machines equipped with digital interfaces. As effective as these devices are for facilitating a great workout, many do not realize the risks they pose for their online security. According to McAfee Labs Threats Report, new IoT malware increased by 7% at the start of the pandemic. There are various steps that users can take to continue using these devices securely without compromising performance. But first, it’s essential to understand why these devices are vulnerable to cyber-attacks.
IoT devices are just like any other laptop or mobile phone that can connect to the internet. They have embedded systems complete with firmware, software, and operating systems. As a result, they are exposed to the same vulnerabilities, namely malware and cyber-attacks.
One reason why IoT devices are so vulnerable is due to their update structure, or lack thereof. IoT devices lack the stringent security updates afforded to laptops or mobile phones. Because they do not frequently receive updates—and in some cases, never—they do not receive the necessary security patches to remain consistently secure.
What’s worse, if the developer goes out of business, there is no way to update the existing technology vulnerabilities. Alternatively, as newer models become available, older devices become less of a priority for developers and will not receive as many updates as their more contemporary counterparts.
Without these updates, cybercriminals can hack into these devices and taking advantage of the hardware components that make them a significant risk to users. For example, they can track someone’s location through a device’s GPS, or eavesdrop on private conversations through a video camera or audio technology.
IoT devices with unpatched vulnerabilities also present an easy entry point through which hackers can penetrate home networks and reach other devices. If these devices do not encrypt their data transmission between different devices and servers, hackers can intercept it to spoof communications. Spoofing is when a hacker impersonates a legitimate source, the back-end server or the IoT device in this case, to transmit false information. For instance, hackers can spoof communications between a wearable fitness tracker and the server to manipulate the tracking data to display excessive physical activity levels. They can then use this data for monetary gain by providing it to insurance companies and 3rd party websites with financial incentive programs.
Hackers can also exploit device vulnerabilities to spread malware to other devices on the same network to create a botnet or a web of interconnected devices programmed to execute automated tasks. They can then leverage this botnet to launch Distributed Denial of Service (DDoS) or Man in the Middle attacks.
Whether you own an IoT device to monitor your health or physical performance, it is essential to take the necessary precautions to minimize the risks they present to digital security. Here are a few tips to keep in mind when incorporating your device into your fitness routine.
Default names and passwords are low-hanging fruit for hackers and should be the first thing you address when securing your router. Default router names often include the make or model of the manufacturer. Changing it will reduce a hacker’s chance of infiltrating your home network by making the router model unidentifiable. Further, follow password best practices to ensure your router password is long, complex, and unique.
Next, make sure you enable the highest level of encryption which includes Wi-Fi Protected Access 2 (WPA2) or higher. Routers with older encryption protocols such as WPA or Wired Equivalent Privacy (WEP) are more susceptible to brute force attacks, where hackers will attempt to guess a person’s username and password through trial and error. WPA2 and higher encryption methods ensure that only authorized users can use your same network.
Lastly, create a guest network to segment your IoT devices from your more critical devices like laptops and mobile phones. If a hacker infiltrates your IoT devices, the damage is contained to the devices on that specific network.
Updates are critical because they go beyond regular bug fixes and algorithmic tweaks to adjust device software vulnerabilities.
Make it a point to stay on top of updates from your device manufacturer, especially since they will not always advertise their availability. Visit their website regularly to ensure you do not miss pertinent news or information that may impact you. Additionally, make sure to update the app corresponding to your IoT device. Go into your settings and schedule regular updates automatically, so you do not have to update manually.
Do your research before making a significant investment in an IoT device. Ask yourself if these devices are from a reputable vendor. Have they had previous data breaches in the past, or do they have a grade A track record for providing high-security products?
Also, take note of the information your IoT device collects, how vendors use this information and what they release to other users or third parties. Do they have privacy policies in place to protect their users’ data under PIPEDA regulation?
Above all, understand what control you have over your privacy and information usage. It is a good sign if an IoT device allows you to opt-out of having your information collected or lets you access and delete the data it does collect
Next time you go for a run with geolocation activated on your smartwatch, think again about what risks this poses to your virtual security and even your physical safety. Enhance your security by only enabling the features that are necessary to optimize your fitness performance. In doing so, you ensure that hackers cannot utilize them as a foothold to invade your privacy.
IoT devices have made in-home exercise routines possible, given their increase in availability and ease of use. However, despite their capabilities for optimizing the fitness experience, the nature of these devices has made them one of many threats to personal privacy and online safety. For an elevated fitness experience beyond a great workout, start securing your IoT devices to integrate them into your everyday exercise routine safely.
The post Don’t Sweat Your Security: How to Safely Incorporate IoT Into Your Fitness Routine appeared first on McAfee Blogs.
I’m about to tell you an extraordinary fact about cybercrime. Some of the most significant data breaches in internet history weren’t after bank account numbers, cryptocurrency, or even credit card numbers. They were, in fact, after YOU. That’s right, the most valuable data on the internet is the data that comprises your identity. Let’s take a look at what that data is, how it gets leveraged by cybercriminals, and how you can get the online identity monitoring you deserve.
1 billion is a big number. In the case of a recent CVS database leak, that’s how many user records were accidentally released online, including details like email addresses and even searches about Covid vaccines. This is just one of the dozens of breaches that have occurred recently and will continue to happen as personally, identifiable information becomes more valuable to cybercriminals. Just as remarkable as the huge volume of user data being exposed online is the speed with which compromised data is used by hackers online. Cybersecurity researchers recently discovered that cybercriminals access leaked or stolen credentials within 12 hours to exploit them as soon as possible. These circumstances beg the question, why has your personally identifiable information has become so valuable lately?
While the value of some information, like a credit card number, is obvious, you may think your name and date of birth aren’t that big of a deal. After all, it wasn’t so long ago that you could find all that information in a phone book. In fact, personally identifiable information (PII), also known as data used to identify a specific individual, is what many data breaches are after.
Armed with just a mailing address, a phone number, and a date of birth, a cybercriminal can begin constructing a fake identity to take out loans and disguise many kinds of criminal activities. With a social security number and a few personal details from a social media account, they could take over a bank account. When it comes to your PII, any information is as good as gold to cybercriminals.
If our PII were treated like actual gold and held in a safe location like Fort Knox, I wouldn’t be writing this post. But in fact, it’s the currency we use to obtain many services in our connected lives. Social media sites are massive repositories of PII, and their access to our most personal details and the ability to sell it to marketers is the reason the service remains free. Free email services are the same. Now consider all the other accounts we may have created to, say, try out a streaming service for free, or even old accounts we no longer use. From that perspective, you can see how much of your data is being used by companies, may not be very well protected, and is a tempting target for cybercriminals. Fortunately, there are many things you can do to keep your identity safer online.
When it comes to protecting your PII, knowledge is power. Let’s start by identifying if you’ve been the target of a data breach. Here are a few tell-tale signs:
Okay, now that you know the signs of a data breach, let’s look at how you can take action to protect yourself. The best way to avoid being the victim of identity theft is by limiting the amount of PII you provide. There are some easy ways to do this.
Only a few types of organizations legitimately need your social security number. These include employers or when contracting with a business, group health insurance, financial and real estate transactions, applying for credit cards, car loans, and so forth.
Quizzes, social media games, and other kinds of interactive clickbait are often grifting pieces of your PII in a seemingly playful way. While you’re not giving up your SSN, you may be giving up things like your birthday, your pet’s name, your first car … things that people often use to compose their passwords or use as answers to common security questions on banking and financial sites.
A phishing email poses as a real email from known or trusted brands and financial institutions. These emails attempt to trick you into sharing important information like your logins, account numbers, credit card numbers, and so on under the guise of providing customer service. Here are some more ways to spot a phishing email.
Clearly, we’re in a new era when it comes to securing our identities online. In response, McAfee has created a new kind of identity monitoring.
We knew from the outset Identity monitoring had to be proactive, holistic, and accessible. We also wanted it to follow the timeline for how cybercrime actually affects your identity. When it comes to PII, the breach is just the first step for cybercriminals. The 10 months following a breach is when cybercriminals will use your PII to commit fraudulent acts using your data.
To address this, your identity monitoring looks after more personally identifiable information than other leading competitors. It will also alert you of stolen personal info an average of 10 months ahead of other monitoring services. And it’s accessible anywhere via mobile app, browser, and the web.
In practice, McAfee’s identity monitoring protects all your online accounts by doing the following:
As we spend more of our lives online, we need an approach to security that reflects this new reality. Identity monitoring is part of it. VPN is part of it. Antivirus is part of it. They are all pieces of a puzzle that we solve with products like McAfee Total Protection. Our premier security service is comprehensive, affordable, and, with identity monitoring, an indispensable part of your life online.
The post Identity Protection Service: The Best Solution to a Growing Problem appeared first on McAfee Blog.
An important alert for anyone who uses smart cameras, Wi-Fi baby monitors, and other connected devices that send audio or video over the internet: a recent security advisory indicates millions of these devices may be at risk of remote monitoring or attack.
The root of the concern is an apparent vulnerability in the Software Development Kit (“SDK”) used with the ThroughTek Kalay network. Millions of smart devices use Kalay and its protocols to communicate over the internet.
As mentioned in the security advisory, an attacker could exploit the apparent vulnerability to intercept audio and video signals sent to and from Kalay-enabled devices. This could lead to follow-on attacks that utilize the Kalay-enabled Internet of Things (IoT) platform—such as the smart cameras and baby monitors.
While there is not a comprehensive list of specific devices or manufacturers that may be affected by this alert, millions of devices use the Kalay network and protocols. Given this, people who own these types of devices should strongly consider taking the following steps to protect themselves while ThroughTek and its partners actively address the issue:
1. Update your devices. Manufacturers using the Kalay protocol have been advised to update to its latest version and enable further security features. Updating your devices regularly increases the chances that you’ll receive security improvements soon after they become available.
2. Do not connect to your smart cameras, baby monitors, and other devices through public Wi-Fi. Accessing these devices via a smartphone app from an unprotected network can compromise the security of your devices. Use a VPN or a secure cellular data connection instead.
3. Use strong, unique passwords. Every device of yours should have one, along with a unique username to go along with it. In some cases, connected devices ship with default usernames and passwords, making them that much easier to hack.
With those immediate steps in place, this security advisory offers you a chance to take a fresh look at your network and device security overall. With these straightforward steps in place, you’ll be more protected against such events in the future—not to mention more secure in general.
Our banks, many of the online shopping sites we use, and numerous other accounts use two-factor authentication to help validate that we’re who we say we are when logging in. In short, a username and password combo is an example of one-factor authentication. The second factor in the mix is something you, and only you, own or control, like your mobile phone. Thus, when you log in and get a prompt to enter a security code that’s sent to your mobile phone, you’re taking advantage of two-factor authentication. If your IoT device supports two-factor authentication as part of the login procedure, put it to use and get that extra layer of security.
Your router acts as the internet’s gateway into your home. From there, it works as a hub that connects all your devices—computers, tablets, and phones, along with your IoT devices as well. That means it’s vital to keep your router secure. A quick word about routers: you typically access them via a browser window and a specific address that’s usually printed somewhere on your router. Whether you’re renting your router through your internet provider or have purchased one, the internet provider’s “how to” guide or router documentation can step you through this process.
The first thing to do is change the default password of your router if you haven’t done so already. Again, use a strong method of password creation. Also, change the name of your router. When you choose a new one, go with name that doesn’t give away your address or identity. Something unique and even fun like “Pizza Lovers” or “The Internet Warehouse” are options that mask your identity and are memorable for you too. While you’re making that change, you can also check that your router is using an encryption method, like WPA2, which helps secure communications to and from your router. If you’re unsure what to do, reach out to your internet provider or router manufacturer.
Just as you can offer your human guests secure access that’s separate from your own devices, creating an additional network on your router allows you to keep your computers and smartphones separate from IoT devices. This way, if an IoT device is compromised, a hacker will still have difficulty accessing your other devices, like computers and smartphones, along with the data and info that you have stored on them. You may also want to consider investing in an advanced internet router that has built-in protection and can secure and monitor any device that connects to your network.
We mentioned this above, yet it’s so important that it calls for a second mention: make sure you have the latest software updates for your IoT devices. That will make sure you’re getting the latest functionality from your device, and updates often contain security upgrades. If there’s a setting that lets you receive automatic updates, enable it so that you always have the latest.
You’ve probably seen that you can control a lot of your connected things with your smartphone. We’re using them to set the temperature, turn our lights on and off, and even see who’s at the front door. With that, it seems like we can add the label “universal remote control” to our smartphones—so protecting our phones has become yet more important. Whether you’re an Android or iOS device user, get security software installed on your phone so you can protect all the things it accesses and controls—in addition to you and the phone as well.
While the apparent vulnerability in the Kalay protocol is at issue here, this security advisory stands as a good reminder to protect all of our connected things—notably our computers and laptops. Using a strong suite of security software like McAfee® Total Protection, can help defend your entire family from the latest threats and malware, make it safer to browse, and look out for your privacy too.
The post McAfee Security Alert: Protect Your Smart Cameras and Wi-Fi Baby Monitors appeared first on McAfee Blog.
More senior adults are taking advantage of the array of wearable technology that helps them stay connected to healthcare providers and monitor their physical health and safety. But that newfound convivence comes with risk and, for many, the genuine fear of falling prey to an online hacker.
Wearable technology brings seniors both power and peace of mind. Many elderly consumers rely on wearable technology to monitor critical blood glucose levels, heart activity, and blood pressure. In addition, seniors and their families rely on fall detection, emergency alerts, and home security technology to monitor physical safety. Since the pandemic, wearable technology has played a central role in connecting virus-vulnerable seniors to healthcare professionals.
A recent study cites that 25 percent of U.S. homeowners with broadband internet expect to purchase a new connected consumer health or fitness device within the next year. Another study predicts the global market for wearable healthcare devices will reach $46.6 billion by 2025.
This kind of data is excellent to show consumer trends, but it also gives cybercriminals a road sign for new inroads into stealing consumer data.
So how do we dodge the digital dangers of our beloved wearable devices? With time, attention, and a few basics.
Sound like a hassle? Perhaps. However, following these basic protocols is likely far more manageable than having to navigate through the potential chaos connected to a data breach.
1. Install updates immediately. When it comes to protecting your wearables, security updates are not optional. Be sure to install the updates (usually with a single click) to protect your device from reported bugs, enhance functionality, and of course, seal up any security loopholes.
2. Add digital protection. It’s more than a buzz. Extra security solutions such a Virtual Private Network (VPN) and added security software can be your saving grace from prying eyes and help protect the health data you send over the internet. A VPN uses an encrypted connection to send and receive data. For example, if you use a VPN, a hacker trying to eavesdrop on your network will be met with a cacophony of jumbled data on their screen. In addition, installing comprehensive security software can thwart viruses and malware scams from infecting your digital landscape.
3. Level up your password IQ. Several practices can quickly shore up your password security: 1) Change your device’s default username and password immediately, 2) choose a strong password, 3) use Two Factor Authentication (2FA), and 4) keep your passwords in one place such as a password manager.
4. Switch devices off and on. Here’s a fun one—go old school. The National Security Alliance (NSA) recently advised consumers of one powerful way to thwart cybercriminals, especially with smartphones. Turn your device on and off every now and then. Better yet, if a device is not in use, shut it down.
5. Verify every source. Scams connected to your new device or health condition increasingly look legitimate. For that reason, verify sources, websites, and avoid giving out any personal information, and never send money to an unverified source. Scams come in the form of a phony email, people posing as an IT department or helpdesk, text message, pop-up, calendar invite, or even a direct message on social media. This is where antivirus software can save the day.
6. Ask for help. Beyond your device manual, Google and YouTube, if you are a senior and still have issues securing a new device, reach out for help. Don’t overlook the help desk associated with your new device, many of which also have a convenient online chat feature. Other possible resources include: Your local library, senior center, Agency on Aging, or community center may have help. In addition, AARP has published a list of helpful IT resources for seniors.
Having the right technology at your fingertips can feel like magic especially if you are a senior adult with health and safety concerns. In these times of widespread digital insecurity, giving even a little extra time and attention to these basic digital security protocols can bring a new level of peace and power to your daily routine.
The post Can Your Wearable Health Monitors Be Compromised? appeared first on McAfee Blog.
Take a roll call of all your devices that connect to the internet. These include the obvious ones – laptops, tablets, and your smartphone. But they also include the ones you may not immediately think about, such as routers, smart TVs and thermostats, virtual assistant technology, and connected fitness watches and equipment.
Each of these devices is known as an endpoint to you. To a cybercriminal, they’re an entry point into your online information. It’s important to secure every endpoint so that you can confidently go about your day-to-day without worrying about your security. Here’s the definitive device security checklist to get you on your way confidently and safely.
Laptops and desktops are prime entryways into your online life. Think of all the payment information, passwords, and maybe even tax documents you store on it. The best way to protect the contents of your laptops and desktops is to password-protect your computer with strong passwords or passphrases. Here are a few password and passphrase best practices:
Especially if you work at common spaces like coffee shops, the library, or even your kitchen table, get in the habit of putting your computer to sleep when you step away. Commit the sleep command shortcut to memory to make it less of a hassle. For example, on Mac computers, the keyboard command is command + option + eject, and for Windows, it’s alt + F4.
Speaking of common spaces, whenever you log in from a public Wi-Fi network, always log in with a virtual private network (VPN). A VPN scrambles your data, making it indecipherable to any malicious characters who may be lurking on public networks.
Multifactor authentication is another way to protect your valuable devices and accounts. This means that anyone trying to log in on your device needs to provide at least two forms of identification. Forms of ID could include a text message with a one-time code or a fingerprint or face scan in addition to a correct password.
These two devices are grouped because the security features on them are similar. Just like with computers, put your device to sleep every time you walk away from it. It’s much easier and may already be in your routine to hit the sleep button when you put down your cellphone or tablet.
Always put a passcode on your smartphones and tablets. Choose a collection of numbers that do not have an obvious connection to you, such as important birthdays or parts of your phone number. Even if they’re a random assortment, you’ll get the hang of them quickly. Or to make sure only you can enter your phone, set up a facial or fingerprint ID scan. People have several passwords and account combinations they have to remember. To take the guesswork and trial and error of logging in, consider trusting your passwords to a password manager that can remember them for you!
A great mobile phone and tablet habit you should adopt is backing up your files regularly to the cloud. In the event that you lose your device or if someone steals it, at least it’s valuable — and in some cases, priceless — content is safe. You may be able to remotely “brick” your device to keep a stranger from breaking into your accounts. Bricking a device means remotely wiping a connected device and rendering it unusable.
Your router is the gateway to all the connected devices in your home; thus, it’s key to beef up its security. The best way to do so is to make sure that you customize the router name and password to make it different from the factory settings. Always password-protect your home router! Employing password best practices you use for your online accounts and your devices will prevent strangers from hopping onto your network. Another way to keep your Wi-Fi network out of the hands of strangers is to toggle on the setting to not appear to non-users. While it’s fun seeing the quirky names your neighbors choose for their home networks, it’s best to keep yours completely private.
There have been some unsettling reports about cybercriminals commandeering smart home devices and virtual assistant technology. For example, a cybercriminal hacked a homeowner’s virtual assistant and blasted music through the home’s speakers, and turn the heat up to 90 degrees. The key to securing the connected devices that are responsible for your heating and cooling, shopping lists, and even your home security system is to ensure it is connected to a secure router and protected by a strong password.
Also, keep an eye on software updates, which include security upgrades. If you don’t think you have time to manually update software, set up your devices to automatically update. This will give you peace of mind knowing that you have the latest security patches and bug fixes as soon as they are available.
IoT fitness watches and machines are fun additions to your workout routines. In the case of Peloton bikes, they track your heartbeat and location and offer a huge library of classes. However, cybercriminals may be able to track your workouts if they break their way into your fitness devices. The best way to keep your workouts private is to turn off geolocation and make sure you are up to date with all software releases and protect your accounts with strong passwords.
If you’re looking for a tool to put your mind at ease, consider McAfee Total Protection. It includes antivirus and safe browsing software plus a secure VPN. You can be confident that your personal information is safe, thus allowing you to enjoy the full potential of all your devices.
The post How to Secure All Your Everyday Connected Devices appeared first on McAfee Blog.
The holidays are almost here! That means it’s time to start making your list and checking it twice. To help prepare you for this year’s holiday shopping spree, McAfee is providing you with the ultimate holiday shopping list for every Tech lover in your family. Here are the devices to keep on your radar this holiday shopping season and what you should use to protect them.
Know someone who enjoys vanquishing aliens, building virtual amusement parks, and online battle royale? There’s a good chance that you do, as online gaming traffic increased 30% from the first to the second quarter of 2020. For the gaming guru in your life, consider gifting them a top-of-the-line gaming laptop so, they don’t have to compromise portability for playability. If they prefer to play in the comfort of their own home, consider giving the gamer in your life a snazzy new gaming monitor. This will allow them to enjoy a crystal-clear resolution, rapid refresh rate, and size to bring their virtual world to life. And to truly immerse your gamer in a new realm, gift them a new gaming console so they can enjoy optimal speed and stellar game lineups.
When shopping for your gamer, consider how you can empower them to stay secure while they play. A security solution like McAfee Gamer Security not only delivers a faster, quieter, and safer experience, but it can also boost a rig’s performance. This antivirus software detects threats through the cloud and optimizes resources to minimize frame drops. Gamers can even customize which games to boost (or even add other apps they’d like to boost), which background services to pause, and more. This improves your gamer’s experience and also keeps them safe while they play.
Does your tech-savvy teen love to browse on the go? Or perhaps you have a college student who likes to bring their online studying and video streaming with them beyond the home. For the mobile mastermind in your family, gift them a new smartphone or tablet this holiday season. These devices will allow your loved ones to access all their favorite apps and surf the web anytime, anywhere.
With the World Wide Web constantly at their fingertips, enable your family members to surf the internet with confidence by employing the help of a safe browsing solution like McAfee WebAdvisor. This trusty companion, available for free and included in the McAfee Total Protection app for iOS and Android, helps keep users safe from threats like malware and phishing attempts. Web Advisor blocks malicious sites, scans downloads, and alerts the user if a known threat is detected. With comprehensive security on their side, your mobile user will be free to search, stream, and download on the go.
The number of smart households (households that contain connected technology and can interact with other IoT devices) in the U.S. is expected to grow to 77.05 million by 2025. That may not come as a surprise, since IoT devices have upped the convenience of tech users’ lives everywhere. Perhaps your spouse or parents love filling their home with the latest and greatest smart home gadgets. This holiday season, give them the gift of convenience with a smart TV, speaker, thermostat, kitchen appliances, a personal home assistant – the list of smart home devices goes on!
While these devices can provide greater efficiency to anyone’s life, it’s important to be aware of the potential risks that come with this level of interconnectivity. Many product designers treat security as an afterthought, rushing to get their smart devices to market and consequentially creating an easy access point for criminals to exploit. But fear not! A solution like McAfee Secure Home Platform can automatically secure connected devices through a router with McAfee protection. It can hide your IoT devices from hackers, giving you the confidence that you have a solid line of defense against online threats.
For the Fitness Fanatic
At the onset of the pandemic, people adjusted their workout routines to accommodate for gym closures and began to rely on other solutions to stay fit. In fact, many turned to IoT devices used for virtual fitness, including wearable fitness trackers and stationary machines equipped with digital interfaces. Sound like someone you know? Consider giving them a stylish new or upgraded smartwatch that allows them to track their daily step count, heart rate, and sleep patterns.
While these devices can be instrumental in tracking users’ activity levels, it’s important to remember that wearable gadgets collect valuable health and location data a criminal could exploit. To keep your fitness fanatic happy and healthy without sweating their security, encourage them to install software updates immediately. This will protect your loved one’s device from reported bugs, enhance functionality, and seal up any security loopholes.
As you plan your holiday shopping list this year, don’t forget about the gift that keeps on giving: the peace of mind that comes with having the right online security! With comprehensive solutions built to safeguard your loved one’s devices, personal data, and everything they do online, they can continue to live their digital lives with confidence.
The post The Ultimate Holiday Shopping Guide appeared first on McAfee Blog.
The malware landscape is growing more complex by the minute, which means that no device under your family’s roof—be it Android, iPhone, PC, or Mac—is immune to an outside attack. This reality makes it possible that one or more of your devices may have already been infected. But would you know it?
According to 2021 statistics from the Identity Theft Resource Center (ITRC), the number of data breaches reported has soared by 17 percent over last year. In addition, as reported by McAfee, cybercriminals have been quick to take advantage of the increase in pandemic connectivity throughout 2020. McAfee Labs saw an average of 375 new threats per minute and a surge of hackers exploiting the pandemic through COVID-19 themed phishing campaigns, malicious apps, malware, and more. With Black Friday and Cyber Monday now at hand, we can count on even more new threats.
Often, if your device has been compromised, you know it. Things get wonky. However, with the types of malware and viruses now circulating, there’s a chance you may not even realize it. The malware or virus may be working in the background sending usage details or sensitive information to a third party without disrupting other functions. So, be on the lookout for these tell-tale signs.
If you discover a family device has been compromised, there are several things you can do. 1) Install security software that will help you identify the malware so you can clean your device and protect yourself in the future. 2) Delete any apps you didn’t download, delete risky texts, delete browsing history and empty your cache. 3) In some situations, malware warrants that you wipe and restore your device (Apple or Android) to its original settings. Before doing so, however, do your research and be sure you’ve backed up any photos and critical documents to the cloud. 4) Once you’ve cleaned up your devices, be sure to change your passwords.
The surge in malware attacks brings with it a clear family mandate that if we want to continue to live and enjoy the fantastic benefits of a connected life, we must also work together at home to make online safety and privacy a daily priority.
The post 5 Signs Your Device May be Infected with Malware or a Virus appeared first on McAfee Blog.
Outfitting your smart home could get a whole lot easier this year.
A new industry standard called Matter aims to remove a big barrier in smart home technology, one that makes different smart home devices compatible with any smart home platform—something that wasn’t possible until now.
For years, different smart home devices have run on several different competing platforms, such as Amazon Alexa, Apple HomeKit, Google Assistant, or Samsung SmartThings. And put plainly, those different platforms didn’t work with each other. And that was unfortunate. After all, the vision for the smart home was to run everything from lights, appliances, doorbell cameras, and all kinds of connected things in your home from a central set of controls, regardless of device manufacturer or platform.
But that hasn’t been the case, and this lack of compatibility created some headaches for homeowners. They’ve had to choose between one smart home platform over another and then only use smart devices built for that platform. For example, if you’re running a bunch of devices on Apple HomeKit and find a great deal on a new Samsung smart refrigerator with Alexa built-in, you’re pretty much out of luck if you want those devices to all work together as one in your smart home. The result is that consumers have had to check the fine print to see what’s compatible with what when shopping for smart devices. Again, a real headache.
Matter aims to take care of that. It’s hailed as a unifying technology that will make all those devices work together. Right now, the first wave of Matter-enabled devices is on track for a mid-year launch, which means we may finally see that vision of a smart home come true—a place where all your connected stuff works together with just the sound of your voice or a tap on your phone.
With that, let’s take a closer look at the new Matter protocol and what it offers, along with a look at security and privacy for smart home devices in general.
Without getting too technical about it, Matter is designed to create a more energy-efficient, secure, and reliable network for your smart home devices. Additionally, it’s designed to run independently of your internet connection, so if your internet goes out, you can still control your smart devices locally—from the app or device of your choice.
The tech industry looks like they’re very much on board. Matter is led by the Connectivity Standards Alliance, a body of more than 200 technology companies working together to create this new standard. And if you’re wondering Amazon, Apple, Google, and Samsung are among the many members of this alliance. If the launch goes as planned, you can expect to see Matter-enabled devices and the Matter logo on several new products by the middle of the year.
Additionally, several companies have announced that they will provide an upgrade path for existing products so that their existing customers don’t have to scrap their current smart home devices to take advantage of Matter.
In all, the idea is exciting. What remains to be seen is how security and privacy matters are handled, not only by the network but by the devices on it.
As far as security goes, Matter uses a combination of encryption and blockchain technology to secure transmitted data and ensure that only the devices you trust can use the network. Considering that you may be heating your home, warming up your oven, or even locking your front door, security features like these only make sense.
Yet looking beyond Matter and thinking about connected homes more broadly, there are a few question marks when it comes to privacy.
Imagine for a moment what a highly connected home might look like—and all the data those connections will generate. That data will show what time of day your front door tends to unlock and lock when family members go to and from work, school, or what have you. It’ll also show when you tend to turn on your lights, cook your dinner, or turn on the house alarm for the night.
Over time, all this data can piece together a picture of your comings and goings during a typical week. Shy of a bad actor physically casing out your home over several days, data like this simply hasn’t existed until the age of the connected home. If that data goes unprotected or if the devices creating it don’t give you some control over it, the privacy risks will run high.
Moreover, data privacy policies come into play here as well. As consumers like us are very much aware these days, not every company treats your data the same way. Some companies have different policies around what data they may collect and then what they do with that data—like cloud sites for other smart devices, government agencies, insurance companies, law enforcement, data aggregators, data banks, social media sites, and others according to findings published by some industry groups. In a smart home that’s kitted out with devices from five, seven, or even more different manufacturers, that are multiple privacy policies in play—each of which may view and treat your private data in their own way. That’s potentially volumes of your data circulating out there, potentially in ways you aren’t aware of or that give you any control over its use.
Of course, the issue of data privacy is nothing new and certainly not specific to smart devices. Already, the dozens of different apps and services we use as we go about our day have their own data privacy policies as well. Devices in a smart home only add to that mix, which is worth considering in our already highly connected lives.
As I write this, Matter has yet to be released. Yet if you already have some smart devices in your home, you may be wondering how to make your connected home safer. Let’s take a look at a few of the things you can do to protect your smart devices and the home network they’re running on.
Many smart home devices use a smartphone as a sort of remote control, not to mention as a place for gathering, storing, and sharing data. So whether you’re an Android owner or iOS owner, protect your smartphone so you can protect the things it accesses and controls—and the data stored on it too.
Early on when the first sets of smart home devices rolled out, some found themselves open to attack because they come with a default username and password, which hackers often publish on the internet as part of massive listings. (Baby monitors are a classic example.) And it remains an issue today. When you purchase any IoT device, set a fresh password using a strong method of password creation. Likewise, create an entirely new username for additional protection as well.
Another device that needs good password protection is your internet router. Make sure you use a strong and unique password there as well to help prevent hackers from breaking into your home network. (A password manager as part of comprehensive online protection can help.) Also, consider changing the same of your home network so that it doesn’t personally identify you. (I’ve seen some fun alternatives to using your name or address, everything from movie lines like “May the Wi-Fi be with you” to old sitcom references like “Central Perk.”) Also check that your router is using an encryption method, like WPA2, which will keep your signal secure. If you haven’t done this sort of thing before, check the documentation that came with your router or with the internet provider if you rent or purchased it from them.
Online banks, shops, and other services commonly offer multi-factor authentication to help protect your accounts—with the typical combination of your username, password, and a security code sent to another device you own (often a mobile phone). If your IoT device supports multi-factor authentication, consider using it there too. It throws a big barrier in the way hackers simply try and force their way in with a password/username combination, which will make your device tougher to crack.
In addition to fixing the odd bug or adding the occasional new feature, app and device updates often address security gaps. Out-of-date apps and devices may have flaws that hackers can exploit, so regular updating is a must from a security standpoint. If you can set your smart home apps and devices to receive automatic updates, even better.
Smart homes show plenty of promise. Seeing a new and broadly adopted industry standard like Matter on the horizon may make them even more promising. Ideally, Matter will make it easier for people to bring more smart devices in their homes, and in a way that’s reliable and secure. Moreover, there are steps you can take now to help keep your smart home devices, and smart home in general, more secure as well.
Yet when it comes to thinking about a home full of smart devices, questions around privacy remain. Smart home devices offered by different manufacturers will have different privacy policies and thus use people’s data in different ways, which puts consumers like us in a position to understand the terms, conditions, and implications of each one. Yet with data privacy being such a hot topic for consumers, the industry, and regulators already, it remains to be seen what consumer-friendly standards are set for data collection in the years to come—both in and out of the smart home.
The post Smarter Homes & Gardens: Protecting the Smart Devices in Your Home appeared first on McAfee Blog.
Millions of U.S. government employees and contractors have been issued a secure smart ID card that enables physical access to buildings and controlled spaces, and provides access to government computer networks and systems at the cardholder’s appropriate security level. But many government employees aren’t issued an approved card reader device that lets them use these cards at home or remotely, and so turn to low-cost readers they find online. What could go wrong? Here’s one example.
A sample Common Access Card (CAC). Image: Cac.mil.
KrebsOnSecurity recently heard from a reader — we’ll call him “Mark” because he wasn’t authorized to speak to the press — who works in IT for a major government defense contractor and was issued a Personal Identity Verification (PIV) government smart card designed for civilian employees. Not having a smart card reader at home and lacking any obvious guidance from his co-workers on how to get one, Mark opted to purchase a $15 reader from Amazon that said it was made to handle U.S. government smart cards.
The USB-based device Mark settled on is the first result that currently comes up one when searches on Amazon.com for “PIV card reader.” The card reader Mark bought was sold by a company called Saicoo, whose sponsored Amazon listing advertises a “DOD Military USB Common Access Card (CAC) Reader” and has more than 11,700 mostly positive ratings.
The Common Access Card (CAC) is the standard identification for active duty uniformed service personnel, selected reserve, DoD civilian employees, and eligible contractor personnel. It is the principal card used to enable physical access to buildings and controlled spaces, and provides access to DoD computer networks and systems.
Mark said when he received the reader and plugged it into his Windows 10 PC, the operating system complained that the device’s hardware drivers weren’t functioning properly. Windows suggested consulting the vendor’s website for newer drivers.
The Saicoo smart card reader that Mark purchased. Image: Amazon.com
So Mark went to the website mentioned on Saicoo’s packaging and found a ZIP file containing drivers for Linux, Mac OS and Windows:
Image: Saicoo
Out of an abundance of caution, Mark submitted Saicoo’s drivers file to Virustotal.com, which simultaneously scans any shared files with more than five dozen antivirus and security products. Virustotal reported that some 43 different security tools detected the Saicoo drivers as malicious. The consensus seems to be that the ZIP file currently harbors a malware threat known as Ramnit, a fairly common but dangerous trojan horse that spreads by appending itself to other files.
Image: Virustotal.com
Ramnit is a well-known and older threat — first surfacing more than a decade ago — but it has evolved over the years and is still employed in more sophisticated data exfiltration attacks. Amazon said in a written statement that it was investigating the reports.
“Seems like a potentially significant national security risk, considering that many end users might have elevated clearance levels who are using PIV cards for secure access,” Mark said.
Mark said he contacted Saicoo about their website serving up malware, and received a response saying the company’s newest hardware did not require any additional drivers. He said Saicoo did not address his concern that the driver package on its website was bundled with malware.
In response to KrebsOnSecurity’s request for comment, Saicoo sent a somewhat less reassuring reply.
“From the details you offered, issue may probably caused by your computer security defense system as it seems not recognized our rarely used driver & detected it as malicious or a virus,” Saicoo’s support team wrote in an email.
“Actually, it’s not carrying any virus as you can trust us, if you have our reader on hand, please just ignore it and continue the installation steps,” the message continued. “When driver installed, this message will vanish out of sight. Don’t worry.”
Saicoo’s response to KrebsOnSecurity.
The trouble with Saicoo’s apparently infected drivers may be little more than a case of a technology company having their site hacked and responding poorly. Will Dormann, a vulnerability analyst at CERT/CC, wrote on Twitter that the executable files (.exe) in the Saicoo drivers ZIP file were not altered by the Ramnit malware — only the included HTML files.
Dormann said it’s bad enough that searching for device drivers online is one of the riskiest activities one can undertake online.
“Doing a web search for drivers is a VERY dangerous (in terms of legit/malicious hit ratio) search to perform, based on results of any time I’ve tried to do it,” Dormann added. “Combine that with the apparent due diligence of the vendor outlined here, and well, it ain’t a pretty picture.”
But by all accounts, the potential attack surface here is enormous, as many federal employees clearly will purchase these readers from a myriad of online vendors when the need arises. Saicoo’s product listings, for example, are replete with comments from customers who self-state that they work at a federal agency (and several who reported problems installing drivers).
A thread about Mark’s experience on Twitter generated a strong response from some of my followers, many of whom apparently work for the U.S. government in some capacity and have government-issued CAC or PIV cards.
Two things emerged clearly from that conversation. The first was general confusion about whether the U.S. government has any sort of list of approved vendors. It does. The General Services Administration (GSA), the agency which handles procurement for federal civilian agencies, maintains a list of approved card reader vendors at idmanagement.gov (Saicoo is not on that list). [Thanks to @MetaBiometrics and @shugenja for the link!]
The other theme that ran through the Twitter discussion was the reality that many people find buying off-the-shelf readers more expedient than going through the GSA’s official procurement process, whether it’s because they were never issued one or the reader they were using simply no longer worked or was lost and they needed another one quickly.
“Almost every officer and NCO [non-commissioned officer] I know in the Reserve Component has a CAC reader they bought because they had to get to their DOD email at home and they’ve never been issued a laptop or a CAC reader,” said David Dixon, an Army veteran and author who lives in Northern Virginia. “When your boss tells you to check your email at home and you’re in the National Guard and you live 2 hours from the nearest [non-classified military network installation], what do you think is going to happen?”
Interestingly, anyone asking on Twitter about how to navigate purchasing the right smart card reader and getting it all to work properly is invariably steered toward militarycac.com. The website is maintained by Michael Danberry, a decorated and retired Army veteran who launched the site in 2008 (its text and link-heavy design very much takes one back to that era of the Internet and webpages in general). His site has even been officially recommended by the Army (PDF). Mark shared emails showing Saicoo itself recommends militarycac.com.
Image: Militarycac.com.
“The Army Reserve started using CAC logon in May 2006,” Danberry wrote on his “About” page. “I [once again] became the ‘Go to guy’ for my Army Reserve Center and Minnesota. I thought Why stop there? I could use my website and knowledge of CAC and share it with you.”
Danberry did not respond to requests for an interview — no doubt because he’s busy doing tech support for the federal government. The friendly message on Danberry’s voicemail instructs support-needing callers to leave detailed information about the issue they’re having with CAC/PIV card readers.
Dixon said Danberry has “done more to keep the Army running and connected than all the G6s [Army Chief Information Officers] put together.”
In many ways, Mr. Danberry is the equivalent of that little known software developer whose tiny open-sourced code project ends up becoming widely adopted and eventually folded into the fabric of the Internet. I wonder if he ever imagined 15 years ago that his website would one day become “critical infrastructure” for Uncle Sam?
Some of more tech-savvy Democrats in the U.S. Senate are asking the Federal Trade Commission (FTC) to investigate identity-proofing company ID.me for “deceptive statements” the company and its founder allegedly made over how they handle facial recognition data collected on behalf of the Internal Revenue Service, which until recently required anyone seeking a new IRS account online to provide a live video selfie to ID.me.
In a letter to FTC Chair Lina Khan, the Senators charge that ID.me’s CEO Blake Hall has offered conflicting statements about how his company uses the facial scan data it collects on behalf of the federal government and many states that use the ID proofing technology to screen applicants for unemployment insurance.
The lawmakers say that in public statements and blog posts, ID.me has frequently emphasized the difference between two types of facial recognition: One-to-one, and one-to-many. In the one-to-one approach, a live video selfie is compared to the image on a driver’s license, for example. One-to-many facial recognition involves comparing a face against a database of other faces to find any potential matches.
Americans have particular reason to be concerned about the difference between these two types of facial recognition, says the letter to the FTC, signed by Sens. Cory Booker (D-N.J.), Edward Markey (D-Mass.), Alex Padilla (D-Calif.), and Ron Wyden (D-Ore.):
“While one-to-one recognition involves a one-time comparison of two images in order to confirm an applicant’s identity, the use of one-to-many recognition means that millions of innocent people will have their photographs endlessly queried as part of a digital ‘line up.’ Not only does this violate individuals’ privacy, but the inevitable false matches associated with one-to-many recognition can result in applicants being wrongly denied desperately-needed services for weeks or even months as they try to get their case reviewed.”
“This risk is especially acute for people of color: NIST’s Facial Recognition Vendor Test found that many facial recognition algorithms have rates of false matches that are as much as 100 times higher for individuals from countries in West Africa, East Africa and East Asia than for individuals from Eastern European countries. This means Black and Asian Americans could be disproportionately likely to be denied benefits due to a false match in a one-to-many facial recognition system.”
The lawmakers say that throughout the latter half of 2021, ID.me published statements and blog posts stating it did not use one-to-many facial recognition and that the approach was “problematic” and “tied to surveillance operations.” But several days after a Jan. 16, 2022 post here about the IRS’s new facial ID requirement went viral and prompted a public backlash, Hall acknowledged in a LinkedIn posting that ID.me does use one-to-many facial recognition.
“Within days, the company edited the numerous blog posts and white papers on its website that previously stated the company did not use one-to-many to reflect the truth,” the letter alleges. “According to media reports, the company’s decision to correct its prior misleading statements came after mounting internal pressure from its employees.”
Cyberscoop’s Tonya Riley published excerpts from internal ID.me employee Slack messages wherein some expressed dread and unease with the company’s equivocation on its use of one-to-many facial recognition.
In February, the IRS announced it would no longer require facial scans or other biometric data from taxpayers seeking to create an account at the agency’s website. The agency also pledged that any biometric data shared with ID.me would be permanently deleted.
But the IRS still requires new account applicants to sign up with either ID.me or Login.gov, a single sign-on solution already used to access 200 websites run by 28 federal agencies. It also still offers the option of providing a live selfie for verification purposes, although the IRS says this data will be deleted automatically.
Asked to respond to concerns raised in the letter from Senate lawmakers, ID.me instead touted its successes in stopping fraud.
“Five state workforce agencies have publicly credited ID.me with helping to prevent $238 billion dollars in fraud,” the statement reads. “Conditions were so bad during the pandemic that the deputy assistant director of the FBI called the fraud ‘an economic attack on the United States.’ ID.me played a critical role in stopping that attack in more than 20 states where the service was rapidly adopted for its equally important ability to increase equity and verify individuals left behind by traditional options. We look forward to cooperating with all relevant government bodies to clear up any misunderstandings.”
As Cyberscoop reported on Apr. 14, the House Oversight and Reform Committee last month began an investigation into ID.me’s practices, with committee chairwoman Carolyn Maloney (D-N.Y.) saying the committee’s questions to the company would help shape policy on how the government wields facial recognition technology.
A copy of the letter the senators sent to the FTC is here (PDF).
At Cisco Duo, we continually strive to enhance our products to make it easy for security practitioners to apply access policies based on the principles of zero trust. This blog highlights how Duo is achieving that goal by simplifying user and administrator experience and supporting data sovereignty requirements for customers around the world. Read on to get an overview of what we have been delivering to our customers in those areas in the past few months.
Duo strives to make secure access frictionless for employees while reducing the administrative burden on IT (Information Technology) and helpdesk teams. This is made possible thanks to the strong relationship between our customers and our user research team. The insights we gained helped us implement some exciting enhancements to Duo Single Sign-On (SSO) and Device Trust capabilities.
Duo SSO unifies identities across systems and reduces the number of credentials a user must remember and enter to gain access to resources. Active Directory (AD) is the most popular authentication source connected to Duo SSO, accounting for almost 80% of all setups. To make Duo’s integration with AD even easier to implement, we have introduced Duo SSO support for multiple Active Directory forests for organizations that have users in multiple domains. Additionally, we added the Expired Password Resets feature in Duo SSO. It provides an easy experience for users to quickly reset their expired Active Directory password, log into their application, and carry on with their day. Continuing the theme of self service, we introduced a hosted device management portal – a highly requested feature from customers. Now administrators no longer need to host and manage the portal, and end users can login with Duo SSO to manage their authentication devices (e.g.: TouchID, security keys, mobile phone etc.) without needing to open IT helpdesk tickets.
We are also simplifying the administrator experience. We have made it easy for administrators to configure Duo SSO with Microsoft 365 using an out of the box integration. Duo SSO layers Duo’s strong authentication and flexible policy engine on top of Microsoft 365 logins. Further, we have heard from many customers that they want to deliver a seamless on-brand login experience for their workforce. To support this, we have made custom branding so simple that administrators can quickly customize their end-user authentication experience from the settings page in the Duo Admin Panel.
Device Trust is a critical capability required to enable secure access for the modern workforce from any location. We have made it easy for organizations to adopt device trust and distinguish between managed and unmanaged devices. Organizations can enforce a Trusted Endpoint policy to allow access only from managed devices for critical applications. We have eliminated the requirement to deploy and manage device certificates to enforce this policy. Device Health application now checks the managed status of a device. This lowers administrative overhead while enabling organizations to achieve a better balance between security and usability. We have also added out-of-box integrations with unified endpoint management solutions such as Active Directory domain-joined devices, Microsoft Intune, Jamf Pro and VMware Workspace ONE. For organizations that have deployed a solution that is not listed above, Duo provides a Device API that works with any enterprise device management system.
To support our growing customer base around the world, Duo expanded its data center presence to Australia, Singapore, and Japan in September last year. And now Duo is thrilled to announce the launch of the two new data centers in the UK and India. Both the new and existing data centers will allow customers to meet all local requirements, all while maintaining ISO27001 and SOC2 compliance and a 99.999% service availability goal.
The launch of the new data centers is the backbone of Duo’s international expansion strategy. In the last two years, Duo has met key international growth milestones and completed the C5 attestation (Germany), AgID certification (Italy) and IRAP assessment (Australia) – all of which demonstrate that Duo meets the mandatory baseline standards for use by the public sector in the countries listed above. Check out this Privacy Data Sheet to learn more about Cisco Duo’s commitment to our customer’s data privacy and data sovereignty.
That is a summary of what we have been up to here at Cisco Duo in the past few months. But we are not done yet! Stay tuned for more exciting announcements at RSA Conference 2022 next week. Visit us at our booth at RSAC 2022 and World of solutions at Cisco Live 2022.
In the meanwhile, check out this on-demand #CiscoChat panel discussion with real-world security practitioners on how they have implemented secure access best practices for hybrid work using Duo. And if you do not want to wait, sign-up for a 30 day trial and experience how Duo can simplify secure access for your workforce.
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
Cisco Secure Social Channels
When contemplating a career change within a different industry, it can be challenging to know where to start. As the world continues to change, many people are wondering how to transition into cybersecurity without experience. Business leaders at Cisco Secure and Duo Security who changed careers, along with recruiting professionals, provided insights for prospective candidates curious about the cybersecurity and tech industries. Learn their top 10 tips for getting a job in cybersecurity.
If passion, innovation, kindness and growth are on your list, Cisco Secure is worth checking out. When Kelly Davenport, manager of the Global Knowledge and Communities team, first connected with folks at Duo, she was “amazed at how nice and excited everyone seemed. I almost thought it seemed too good to be true. But then, when I started working here I realized everyone here really is that nice and smart and good at what they do. I was waiting for that to change, but it’s for real.”
Cisco Secure Talent Acquisition Lead Jeff Edwards shares, “Our senior level folks want fulfilling work. The work we’re doing and products we’re putting out are exciting, new and cutting edge. This is the stuff that’s going to change how we work in the future.”
For those looking to get into cybersecurity with no experience, Edwards suggests, “Pay attention to the jobs posted on cybersecurity career pages and the skills they’re asking for. That lets you know how long a process your career change may take. If you’re switching careers into tech it’s all out there to be able to discern, “Hey, where do I need to focus my efforts to put me in contention for these roles?”’
Cisco Women in Cybersecurity recently hosted a virtual session, Career Journeys Are Not Always a Straight Road – Your Journey Is Your Story, featuring CX Cloud Compliance Leader Deborah Sparma.
Sparma shared, “No matter where you are and have a new goal to break into, see what can transfer. Who knew that theater could transfer to working in a tech company? Who knew that working as a vet tech could lead me into corporate America? The variety of expertise has taught me that there is always room to grow and skills that can be transferred from one role to the next no matter how disparate they may be. For example, my experience in theater has made me a better speaker and presenter.”
Davenport, who was a journalist and librarian before making the switch to health care IT and then Duo, advises, “Figure out the core skills that you have and what job titles and words are used in other industries. Talk about the things you already know how to do, because every industry has its own jargon and that can feel like a barrier until you figure out how to translate it.” Cisco provides a list of common job titles and the experience and certifications needed for key cybersecurity roles.
She continues, “I had no idea what customer enablement was before I joined Duo. I did not know that was a job, and no one would’ve told me that. But it turns out that being a librarian, knowing how to organize things, having worked with the public, being a journalist who can write and create accurate, complex information on a deadline, and then understanding the technology of making something user centered and how people want to consume that information in different formats in different points in time, based on their needs, all of those were things that I knew and had experience in. And so, it was just discovering the opportunities that were already out there but were called something different than I knew about.”
Davenport’s advice for those wanting to enter cybersecurity: “A lot of professions want that super specialist, and we definitely have people who are those people, but I’ve seen Duo hire people from a lot of different backgrounds, and the additional perspective that they come in with and the fresh ideas is what keeps us innovative and what makes it a really fun and interesting place to work.”
She elaborates: “From a journalism background, the level of responsibility that you have as a journalist to be fair and accurate, and the ethics that you learn that are integral to that profession, were super helpful and important coming into any kind of customer-facing role where you’re used to being accountable. You have really high standards for yourself, and that translates into being able to hold those high standards for what customers expect, too.”
For journalists in particular, she says, “I would just like to give a shout out to folks in journalism who are wondering, maybe their career path is taking them in a different direction. (…) you have so many valuable skills that, if you are interested in a career in tech, there’s a lot of opportunities because of some of those things like I talked about earlier. The experience of working on deadline, that accountability and responsibility that you take and the ethics of what you do, those all translate. And so, those are all totally portable to a new context.”
Edwards states, “Start researching all the top cybersecurity companies and what products they offer and then take it another level down: What programs and software are they using? Are there different classes I need to take or certifications I need to get?”
Cisco offers top-notch cybersecurity training and security certifications. Also available are Cisco Certified CyberOps training videos and connection with those learning new cybersecurity skills through the Security Certifications Community and CyberOps Certifications Community.
Sparma highlights, “I believe a lot in teams. We all have skill sets that can complement each other no matter where we are in our career. I know I don’t know it all. I lean on the teams and people around me.”
Davenport reports, “Your experiences are going to give you a fresh perspective that’s actually really valued by the people who maybe came from that industry. Having that diversity of experiences and viewpoints is really celebrated more so here than pretty much any other place I’ve worked. My advice would be to trust that you can learn a totally new industry, and that the experiences that you’re coming with are really valuable.”
Duo Security Lead Recruiter Shannon Curran affirms, “We’ve spoken with many candidates who don’t come from the cybersecurity space.” She says that telling that story in your resume and throughout the application, interview and hiring process allows recruiters to understand why you’d be a match and that kindness goes a long way.
When starting at Duo Security, Davenport shares, “I came in pretty fresh. I knew that I was going to be doing this intensive onboarding program. We have technical trainers who we work with, so that we’re customer-ready. And so, I knew coming in that I would have a lot of support. I felt like, ‘Okay, I’m embracing the unknown and I’m going to learn a bunch of new things, but I’m going to have this great team that’s going to help me learn, is going to teach me.’ And that worked out pretty well.”
“Trust that you can learn, trust that the experiences you’re coming in with are valuable and are going to give you a fresh perspective, and that you will have the support to learn and grow, even if you’re changing industries.” —Manager of Duo Global Knowledge and Communities team Kelly Davenport
A culture of learning helps. Sparma says, “I’m always learning. Cisco especially has all the trainings out there that we can take. Invest in yourself, in learning, and don’t be afraid to ask.”
Davenport took this approach: “Because I’m a writer, I would go to our classes where we’re learning about the product. And then I would write my own summary in my own words, to describe what I was learning. I’d run that by my teacher and say, ‘Okay, am I on the right track?’ And that really helped me metabolize what I was learning and get that feedback in a way that worked for me as a learner.”
Maintaining a strong network can ease the career change process in terms of learning about the cybersecurity industry from people working in it and in terms of referrals. Marketing Specialist Julie Kramer says, “Try to find a networking partner in the company and ask for references for networking purposes. For example, if I have a friend who knows me that works at Cisco and they’re like, ‘Hey, do you mind referring me?’ I’d be happy to give them a referral.”
Sparma said, “Working in technology wasn’t even an option I considered when I started college…I broke into a new career but I had my background working in hospitals, working at the insurance company…someone knew me, knew my personality, helped me get that role… At Cisco, I had applied at other roles where I had a one-to-one fit. This one stretches me, but I could bring a lot to the table at the same time and still grow. That’s what energizes me.”
You never know how your network may come in handy throughout your career. In 2012, Edwards’ very first manager called him with one question: “Hey, do you want to come work at Cisco?”
Sparma’s first mentor “shepherded me. She took me under her wing, supported my wish to go back to school, encouraged me to get certification in something I didn’t know existed. I didn’t know what a mentor was at first, and it didn’t dawn on me until after I’d moved on in my career and traveled around the world that I realized I got there because of my first mentor. What does get difficult is everyday meetings, deliverables, timeframes — sometimes you just have to make it a point to make sure that you invest in yourself and keep that promise to yourself and keep your mentoring relationships going. I’ve had different mentors at Cisco and you can have multiple mentors along the way.” Employee Resource Organizations are another great place to find those mentors or mentor others.
“Find a mentor for support, guidance, knowledge, and motivation. Then pay it forward and mentor others. You can always bring something to the table.” —CX Cloud Compliance Leader Deborah Sparma
Sparma continues, “One of the first things they asked me to do when I started at Cisco was find a mentor. Cisco also allows people to shadow colleagues to learn what they do, network, and for knowledge transfer. We all can benefit from each other.”
To learn more about Cisco Secure and Duo Security and how you can apply your skills, passion, and experience to cybersecurity, check out our open roles.
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
Cisco Secure Social Channels
To consumers, the Internet of Things might bring to mind a smart fridge that lets you know when to buy more eggs, or the ability to control your home’s lighting and temperature remotely through your phone.
But for cybersecurity professionals, internet-connected medical devices are more likely to be top-of-mind.
Not only is the Internet of Medical Things, or IoMT, surging — with the global market projected to reach $160 billion by 2027, according to Emergen Research — the stakes can be quite high, and sometimes even matters of life or death.
The risk to the individual patients is very small, experts caution, noting bad actors are far more likely to disrupt hospital operations, use unsecure devices to access other parts of the network or hold machines and data hostage for ransom.
“When people ask me, ’Should I be worried?’ I tell them no, and here’s why,” said Matthew Clapham, a veteran product cybersecurity specialist. “In the medical space, every single time I’ve probed areas that could potentially compromise patient safety, I’ve always been impressed with what I’ve found.”
That doesn’t mean the risk is zero, noted Christos Sarris, a longtime information security analyst. He shared an anecdote in Cisco Secure’s recent e-book, “Building Security Resilience,” about finding malware on an intensive care unit device that compromised a pump used to deliver precise doses of medicine.
Luckily, the threat, which was included in a vendor-provided patch, was caught during testing.
“The self-validation was fine,” Sarris said in a follow-up interview. “The vendor’s technicians signed off on it. So we only found this usual behavior because we tested the system for several days before returning it to use.”
But because such testing protocols take valuable equipment out of service and soak up the attention of often-stretched IT teams, they’re not the norm everywhere, he added.
Sarris and Clapham were among several security experts we spoke to for a deeper dive into the challenges of IoT medical device security and top-line strategies for protecting patients and hospitals.
Connected medical devices are becoming so integral to modern health care that a single hospital room might have 20 of them, Penn Medicine’s Dan Costantino noted in Healthcare IT News.
Sarris, who is currently an information security manager at Sainsbury’s, outlined some of the challenges this reality presents for hospital IT teams.
Health care IT teams are responsible for devices made by a multiplicity of vendors — including large, well-known brands, cheaper off-brand vendors, and small manufacturers of highly speciality instruments, he said. That’s a lot to keep up with, and teams don’t always have direct access to operating systems, patching and security testing, and instead are reliant on vendors to provide necessary updates and maintenance.
“Even today, you will rarely see proper security testing on these devices,” he said. “The biggest challenge is the environment. It’s not tens, it’s hundreds of devices. And each device is designed for a specific purpose. It has its own operating system, its own operational needs and so forth. So it’s very, very difficult — the IT teams can’t know everything.”
Cisco Advisory CISO Wolfgang Goerlich noted that one unique challenge for securing medical devices is that they often can’t be patched or replaced. Capital outlays are high and devices might be kept in service for a decade or more.
“So we effectively have a small window of time — which can be measured in hours or years, depending on how fortunate we are — where a device is not vulnerable to any known attacks,” he said. “And then, when they do become vulnerable, we have a long-tailed window of vulnerability.”
Or, as Clapham summed it up, “The bits are going to break down much faster than the iron.”
The Food and Drug Administration is taking the issue seriously, however, and actively working to improve how security risks are addressed throughout a device’s life cycle, as well as to mandate better disclosure of vulnerabilities when they are discovered.
“FDA seeks to require that devices have the capability to be updated and patched in a timely manner; that premarket submissions to FDA include evidence demonstrating the capability from a design and architecture perspective for device updating and patching… and that device firms publicly disclose when they learn of a cybersecurity vulnerability so users know when a device they use may be vulnerable and to provide direction to customers to reduce their risk,” Kevin Fu, acting director of medical device security at the FDA’s Center for Devices and Radiological Health explained to explained to MedTech Dive last year.
For hospitals and other health care providers, improving the security posture of connected devices boils down to a few key, and somewhat obvious, things: attention to network security, attention to other fundamentals like a zero-trust security framework more broadly, and investing in the necessary staffing and time do to the work right, Goerlich said.
“If everything is properly segmented, the risk of any of these devices being vulnerable and exploited goes way, way down,” he said. “But getting to that point is a journey.”
Sarris agrees, noting many hospitals have flat networks — that is, they reduce the cost and effort needed to administer them by keeping everything connected in a single domain or subdomain. Isolating these critical and potentially vulnerable devices from the rest of the network improves security, but increases the complexity and costs of oversight, including for things like providing remote access to vendors so they can provide support.
“It’s important to connect these devices into a network that’s specifically designed around the challenges they present,” Sarris said. “You may not have security control on the devices themselves, but you can have security controls around them. You can use micro segmentation, you can use network monitoring, et cetera. Some of these systems, they’re handling a lot of sensitive information and they don’t even support the encryption of data in transit — it can really be all over the place.”
The COVID-19 pandemic put a lot of financial pressure on health systems, Goerlich noted. During the virus’ peaks, many non-emergency procedures were delayed or canceled, hitting hospitals’ bottom lines pretty hard over several years. This put even greater pressure on already strained cybersecurity budgets at a time of increasing needs.
“Again, devices have time as a security property,” Goerlich said, “which means we’ve got two years of vulnerabilities that may not have been addressed. And which also probably means we’re going to try to push the lifecycle of that equipment out and try to maintain it for two more years.”
Clapham, who previously served as director of cybersecurity for software and the cloud at GE Healthcare, said device manufacturers are working hard to ensure new devices are as secure as they can be when they’re first rolled out and when new features are added through software updates.
“When you’re adding new functionality that might need to talk to a central service somewhere, either locally or in the cloud, that could have implications for security — so that’s where we go in and do our due diligence,” he said.
The revolution that needs to happen is one of mindset, Clapham said. Companies are waking up to the new reality of not just making a well-functioning device that has to last for over a decade, but of making a software suite to support the device that will need to be updated and have new features added over that long lifespan.
This should include adding additional headroom and flexibility in the hardware, he said. While it adds to costs on the front end, it will add longevity as software is updated over time. (Imagine the computer you bought in 2007 trying to run the operating system you have now.)
“Ultimately, customers should expect a secure device, but they should also expect to pay for the additional overhead it will take to make sure that device stays secure over time,” he said. “And manufacturers need to plan for upgradability and the ability to swap out components with minimal downtime.”
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Check out this handmade sign posted to the front door of a shuttered Jimmy John’s sandwich chain shop in Missouri last week. See if you can tell from the store owner’s message what happened.
If you guessed that someone in the Jimmy John’s store might have fallen victim to a Business Email Compromise (BEC) or “CEO fraud” scheme — wherein the scammers impersonate company executives to steal money — you’d be in good company.
In fact, that was my initial assumption when a reader in Missouri shared this photo after being turned away from his favorite local sub shop. But a conversation with the store’s owner Steve Saladin brought home the truth that some of the best solutions to fighting fraud are even more low-tech than BEC scams.
Visit any random fast-casual dining establishment and there’s a good chance you’ll see a sign somewhere from the management telling customers their next meal is free if they don’t receive a receipt with their food. While it may not be obvious, such policies are meant to deter employee theft.
The idea is to force employees to finalize all sales and create a transaction that gets logged by the company’s systems. The offer also incentivizes customers to help keep employees honest by reporting when they don’t get a receipt with their food, because employees can often conceal transactions by canceling them before they’re completed. In that scenario, the employee gives the customer their food and any change, and then pockets the rest.
You can probably guess by now that this particular Jimmy John’s franchise — in Sunset Hills, Mo. — was among those that chose not to incentivize its customers to insist upon receiving receipts. Thanks to that oversight, Saladin was forced to close the store last week and fire the husband-and-wife managers for allegedly embezzling nearly $100,000 in cash payments from customers.
Saladin said he began to suspect something was amiss after he agreed to take over the Monday and Tuesday shifts for the couple so they could have two consecutive days off together. He said he noticed that cash receipts at the end of the nights on Mondays and Tuesdays were “substantially larger” than when he wasn’t manning the till, and that this was consistent over several weeks.
Then he had friends proceed through his restaurant’s drive-thru, to see if they received receipts for cash payments.
“One of [the managers] would take an order at the drive-thru, and when they determined the customer was going to pay with cash the other would make the customer’s change for it, but then delete the order before the system could complete it and print a receipt,” Saladin said.
Saladin said his attorneys and local law enforcement are now involved, and he estimates the former employees stole close to $100,000 in cash receipts. That was on top of the $115,000 in salaries he paid in total each year to the two employees. Saladin also has to figure out a way to pay his franchisor a fee for each of the stolen transactions.
Now Saladin sees the wisdom of adding the receipt sign, and says all of his stores will soon carry a sign offering $10 in cash to any customers who report not receiving a receipt with their food.
Many business owners are reluctant to involve the authorities when they discover that a current or former employee has stolen from them. Too often, organizations victimized by employee theft shy away from reporting it because they’re worried that any resulting media coverage of the crime will do more harm than good.
But there are quiet ways to ensure embezzlers get their due. A few years back, I attended a presentation by an investigator with the criminal division of the U.S. Internal Revenue Service (IRS) who suggested that any embezzling victims seeking a discreet law enforcement response should simply contact the IRS.
The agent said the IRS is obligated to investigate all notifications it receives from employers about unreported income, but that embezzling victims often neglect to even notify the agency. That’s a shame, he said, because under U.S. federal law, anyone who willfully attempts to evade or defeat taxes can be charged with a felony, with penalties including up to $100,000 in fines, up to five years in prison, and the costs of prosecution.
U.S. state and federal investigators are being inundated with reports from people who’ve lost hundreds of thousands or millions of dollars in connection with a complex investment scam known as “pig butchering,” wherein people are lured by flirtatious strangers online into investing in cryptocurrency trading platforms that eventually seize any funds when victims try to cash out.
The term “pig butchering” refers to a time-tested, heavily scripted, and human-intensive process of using fake profiles on dating apps and social media to lure people into investing in elaborate scams. In a more visceral sense, pig butchering means fattening up a prey before the slaughter.
“The fraud is named for the way scammers feed their victims with promises of romance and riches before cutting them off and taking all their money,” the Federal Bureau of Investigation (FBI) warned in April 2022. “It’s run by a fraud ring of cryptocurrency scammers who mine dating apps and other social media for victims and the scam is becoming alarmingly popular.”
As documented in a series of investigative reports published over the past year across Asia, the people creating these phony profiles are largely men and women from China and neighboring countries who have been kidnapped and trafficked to places like Cambodia, where they are forced to scam complete strangers over the Internet — day after day.
The most prevalent pig butchering scam today involves sophisticated cryptocurrency investment platforms, where investors invariably see fantastic returns on their deposits — until they try to withdraw the funds. At that point, investors are told they owe huge tax bills. But even those who pay the phony levies never see their money again.
The come-ons for these scams are prevalent on dating sites and apps, but they also frequently start with what appears to be a wayward SMS — such as an instant message about an Uber ride that never showed. Or a reminder from a complete stranger about a planned meetup for coffee. In many ways, the content of the message is irrelevant; the initial goal to simply to get the recipient curious enough to respond in some way.
Those who respond are asked to continue the conversation via WhatsApp, where an attractive, friendly profile of the opposite gender will work through a pre-set script that is tailored to their prey’s apparent socioeconomic situation. For example, a divorced, professional female who responds to these scams will be handled with one profile type and script, while other scripts are available to groom a widower, a young professional, or a single mom.
That’s according to Erin West, deputy district attorney for Santa Clara County in Northern California. West said her office has been fielding a large number of pig butchering inquiries from her state, but also from law enforcement entities around the country that are ill-equipped to investigate such fraud.
“The people forced to perpetrate these scams have a guide and a script, where if your victim is divorced say this, or a single mom say this,” West said. “The scale of this is so massive. It’s a major problem with no easy answers, but also with victim volumes I’ve never seen before. With victims who are really losing their minds and in some cases are suicidal.”
West is a key member of REACT, a task force set up to tackle especially complex forms of cyber theft involving virtual currencies. West said the initial complaints from pig butchering victims came early this year.
“I first thought they were one-off cases, and then I realized we were getting these daily,” West said. “A lot of them are being reported to local agencies that don’t know what to do with them, so the cases languish.”
West said pig butchering victims are often quite sophisticated and educated people.
“One woman was a university professor who lost her husband to COVID, got lonely and was chatting online, and eventually ended up giving away her retirement,” West recalled of a recent case. “There are just horrifying stories that run the gamut in terms of victims, from young women early in their careers, to senior citizens and even to people working in the financial services industry.”
In some cases reported to REACT, the victims said they spent days or weeks corresponding with the phony WhatsApp persona before the conversation shifted to investing.
“They’ll say ‘Hey, this is the food I’m eating tonight’ and the picture they share will show a pretty setting with a glass of wine, where they’re showcasing an enviable lifestyle but not really mentioning anything about how they achieved that,” West said. “And then later, maybe a few hours or days into the conversation, they’ll say, ‘You know I made some money recently investing in crypto,’ kind of sliding into the topic as if this wasn’t what they were doing the whole time.”
Curious investors are directed toward elaborate and official-looking online crypto platforms that appear to have thousands of active investors. Many of these platforms include extensive study materials and tutorials on cryptocurrency investing. New users are strongly encouraged to team up with more seasoned investors on the platform, and to make only small investments that they can afford to lose.
The now-defunct homepage of xtb-market[.]com, a scam cryptocurrency platform tied to a pig butchering scheme.
“They’re able to see some value increase, and maybe even be allowed to take out that value increase so that they feel comfortable about the situation,” West said. Some investors then need little encouragement to deposit additional funds, which usually generate increasingly higher “returns.”
West said many crypto trading platforms associated with pig butchering scams appear to have been designed much like a video game, where investor hype is built around upcoming “trading opportunities” that hint at even more fantastic earnings.
“There are bonus levels and VIP levels, and they’ll build hype and a sense of frenzy into the trading,” West said. “There are definitely some psychological mechanisms at work to encourage people to invest more.”
“What’s so devastating about many of the victims is they lose that sense of who they are,” she continued. “They thought they were a savvy, sophisticated person, someone who’s sort of immune to scams. I think the large scale of the trickery and psychological manipulation being used here can’t be understated. It’s like nothing I’ve seen before.”
Courtney Nolan, a divorced mother of three daughters, says she lost more than $5 million to a pig butchering scam. Nolan lives in St. Louis and has a background in investment finance, but only started investing in cryptocurrencies in the past year.
Nolan’s case may be especially bad because she was already interested in crypto investing when the scammer reached out. At the time, Bitcoin was trading at or near all-time highs of nearly $68,000 per coin.
Nolan said her nightmare began in late 2021 with a Twitter direct message from someone who was following many of the same cryptocurrency influencers she followed. Her fellow crypto enthusiast then suggested they continue their discussion on WhatsApp. After much back and forth about his trading strategies, her new friend agreed to mentor her on how to make reliable profits using the crypto trading platform xtb.com.
“I had dabbled in leveraged trading before, but his mentor program gave me over 100 pages of study materials and agreed to walk me through their investment strategies over the course of a year,” Nolan told KrebsOnSecurity.
Nolan’s mentor had her create an account website xtb-market[.]com, which was made to be confusingly similar to XTB’s official platform. The site promoted several different investment packages, including a “starter plan” that involves a $5,250 up-front investment and promises more than 15 percent return across four separate trading bursts.
Platinum plans on xtb-market promised a whopping 45 percent ROI, with a minimum investment of $265,000. The site also offered a generous seven percent commission for referrals, which encouraged new investors to recruit others.
The now-defunct xtb-market[.]com.
While chatting via WhatsApp, Nolan and her mentor would trade side by side in xtb-market, initially with small investments ranging from $500 to $5,000. When those generated hefty returns, Nolan made bigger deposits. On several occasions she was able to withdraw amounts ranging from $10,000 to $30,000.
But after investing more than $4.5 million of her own money over nearly four months, Nolan found her account was suddenly frozen. She was then issued a tax statement saying she owed nearly $500,000 in taxes before she could reactivate her account or access her funds.
Nolan said it seems obvious in hindsight that she should never have paid the tax bill. Because xtb-market and her mentor cut all communications with her after that, and the entire website disappeared just a few weeks later.
Justin Maile, an investigation partner manager at Chainalysis, told Vice News that the tax portion of the pig butchering scam relies on the “sunk costs fallacy,” when people are reluctant to abandon a failing strategy or course of action because they have already invested heavily in it.
“Once the victim starts getting skeptical or tries to withdraw their funds, they are often told that they have to pay tax on the gains before funds can be unlocked,” Maile told Vice News. “The scammers will try to get any last payments out of the victims by exploiting the sunk cost fallacy and dangling huge profits in front of them.”
Vice recently published an in-depth report on pig butchering’s link to organized crime gangs in Asia that lure young job seekers with the promise of customer service jobs in call centers. Instead, those who show up at the appointed place and time are taken on long car rides and/or forced hikes across the borders into Cambodia, where they are pressed into indentured servitude.
Vice found many of the people forced to work in pig-butchering scams are being held in Chinese-owned casinos operating in Cambodia. Many of those casinos were newly built when the Covid pandemic hit. As the new casinos and hotels sat empty, organized crime groups saw an opportunity to use these facilities to generate huge income streams, and many foreign travelers stranded in neighboring countries were eventually trafficked to these scam centers.
Vice reports:
“While figures on the number of people in scam centers in Cambodia is unknown, best estimates pieced together from various sources point to the tens of thousands across scam centers in Sihanoukville, Phnom Penh, and sites in border regions Poipet and Bavet. In April, Thailand’s assistant national police commissioner said 800 Thai citizens had been rescued from scam centers in Cambodia in recent months, with a further 1,000 citizens still trapped across the country. One Vietnamese worker estimated 300 of his compatriots were held on just one floor in a tall office block hosting scam operations.”
“…within Victory Paradise Resort alone there were 7,000 people, the majority from mainland China, but also Indonesians, Singaporeans and Filipinos. According to the Khmer Times, one 10-building complex of high-rises in Sihanoukville, known as The China Project, holds between 8,000 to 10,000 people participating in various scams—a workforce that would generate profits around the $1 billion mark each year at $300 per worker per day.”
REACTs’ West said while there are a large number of pig butchering victims reporting their victimization to the FBI, very few are receiving anything more than instructions about filing a complaint with the FBI’s Internet Crime Complaint Center (IC3), which keeps track of cybercrime losses and victims.
“There’s a huge gap in victims that are seeing any kind of service at all, where they’re reporting to the FBI but not being able to talk to anyone,” she said. “They’re filling out the IC3 form and never hearing back. It sort of feels like the federal government is ignoring this, so people are going to local agencies, which are sending these victims our way.”
For many younger victims of pig butchering, even losses of a few thousand dollars can be financially devastating. KrebsOnSecurity recently heard from two different readers who said they were in their 20s and lost more than $40,000 each when the investment platforms they were trading on vanished with their money.
The FBI can often bundle numerous IC3 complaints involving the same assailants and victims into a single case for federal prosecutors to pursue the guilty, and/or try to recapture what was stolen. In general, however, victims of crypto crimes rarely see that money again, or if they do it can take many years.
“The next piece is what can we actually do with these cases,” West said. “We used to frame success as getting bad people behind bars, but these cases leave us as law enforcement with not a lot of opportunity there.”
West said the good news is U.S. authorities are seeing some success in freezing cryptocurrency wallets suspected of being tied to large-scale cybercriminal operations. Indeed, Nolan told KrebsOnSecurity that her losses were substantial enough to warrant an official investigation by the FBI, which she says has since taken steps to freeze at least some of the assets tied to xtb-market[.]com.
Likewise, West said she was recently able to freeze cryptocurrency funds stolen from some pig butchering victims, and now REACT is focusing on helping state and local authorities learn how to do the same.
“It’s important to be able to mobilize quickly and know how to freeze and seize crypto and get it back to its rightful owner,” West said. “We definitely have made seizures in cases involving pig butchering, but we haven’t gotten that back to the rightful owners yet.”
In April, the FBI warned Internet users to be on guard against pig butchering scams, which it said attracts victims with “promises of romance and riches” before duping them out of their money. The IC3 said it received more than 4,300 complaints related to crypto-romance scams, resulting in losses of more than $429 million.
Here are some common elements of a pig butchering scam:
–Dating apps: Pig-butchering attempts are common on dating apps, but they can begin with almost any type of communication, including SMS text messages.
–WhatsApp: In virtually all documented cases of pig butchering, the target is moved fairly quickly into chatting with the scammer via WhatsApp.
–No video: The scammers will come up with all kinds of excuses not to do a video call. But they will always refuse.
–Investment chit-chat: Your contact (eventually) claims to have inside knowledge about the cryptocurrency market and can help you make money.
The FBI’s tips on avoiding crypto scams:
-Never send money, trade, or invest based on the advice of someone you have only met online.
-Don’t talk about your current financial status to unknown and untrusted people.
-Don’t provide your banking information, Social Security Number, copies of your identification or passport, or any other sensitive information to anyone online or to a site you do not know is legitimate.
-If an online investment or trading site is promoting unbelievable profits, it is most likely that—unbelievable.
-Be cautious of individuals who claim to have exclusive investment opportunities and urge you to act fast.
Over her 25-year-plus career, Saleema Syed has seen the information security industry from a variety of vantage points, all while championing women in technology. Syed worked as director of business systems and data management for Duo Security before rising to vice president of information technology. Later, after Duo was acquired by Cisco, she transitioned to new roles within the larger organization and now heads up operations for Webex Marketing. In this position Syed brings structure across different functions of marketing including brand, events and technology while also serving as chief operating officer for Chief Marketing Officer Aruna Ravichandran.
“I fell in love with the culture, the kindness, the heart of this company,” Syed said.
Recently, she shared her passion for problem solving and inclusion with the Duo Blog, along with the advice she gives mentees navigating their own career paths.
Saleema Syed: I like chaos and I love putting a method to the madness. With marketing we have to react to the market, react to the business, react internally. What energizes me is there’s never a dull day and there is always this ability to bring some overall end to end process.
I love running towards a burning car and figuring out how to put it out. I love change. I know change is the only constant and rather than running away from it, I thrive in it. I like to look at it and ask, “What can we do to break it down and figure out what we need to do?”
My brain works in terms of boxes and flows and charts and spreadsheets so when I look at something I’m like, “Okay, what is a box? What is a process? How do I untangle it?” I like sitting in the discomfort and understanding what to do to get out of it.
Saleema Syed: There are three things I always keep in mind when I look at what I’m doing and where I want to be. One is, at the core of it, does it fill my cup of empathy and allow me to be true to who I am in how I treat people or how I build a team?
The second thing is, will I have the opportunity to influence and impact the people on the team or my family? How do I show myself to my daughter who is growing and seeing how to become who she is as a career person?
The third thing is, is it something new and am I learning something? Continuous learning is a huge part of who I am, so that drives me to get out of my comfort zone constantly.
When I’m changing jobs people usually say, “You’ve set up this team, you’re so comfortable. Now all you have to do is sit back and execute.” And my answer is, “That’s exactly why I am moving.”
If I am comfortable I’m not learning, and I don’t know if I’m adding any more value than I’ve set up. That means it’s time for me to move on and elevate somebody. What I’m doing is sending the elevator down to somebody on the team to grow.
That’s why I’ve had people who work for me for many years follow me through multiple organizations, which as a leader has been my pinnacle of what I call my success. Success is not my role; it is how many people I have impacted and influenced.
Saleema Syed: I keep going back to Duo because working at that organization and meeting those people defined me as a human being. One of the strategic pillars of that organization is to be kinder than necessary.
However complicated the work challenges are, those around me must be aligned with what my integral values are and who I am. They have to have empathy and kindness in their heart. If that is not there, no matter how much I love solving challenges and know I can solve them, I’m not going to go for it. I’ve been extremely lucky at Duo, Cisco and Webex that I’ve been around those kinds of people.
If you look at Webex, I love the core of what we are, the journey we are on, the inclusivity. We are not just selling Webex messaging or other products. At the heart of it we are looking at how we are influencing people and things around us by making sure that there is inclusivity in the collaboration tools that we are launching.
Saleema Syed: My leadership style is pretty simple: nobody works for me; people work with me. I lead with making sure that people know this is the problem you’re trying to solve, here is the context of what we are trying to do. Now, let’s figure out how we solve it. That is something that has helped my team be part of the problem solving that I love to do.
When I interview people my first questions are, “What does the job bring to you? How would this job fill your cup?” That throws people off every time. You can teach any technology, you can teach any skill set, but if you don’t have the basic passion, the attitude to be able to do this job, then everything else can just go out the door.
Saleema Syed: I have a very diverse background. I am an Indian by birth and grew up in the Middle East. When I went into engineering, finished my education and started my career, one of the things I realized was that as a woman of color, I always wanted to apply for positions that I was fully qualified for. I wanted to make sure I knew everything about the job because a very big fear was being asked a question in the interview I didn’t know. LinkedIn’s Gender Insights Report found that women apply for 20% fewer jobs than men despite similar job search behaviors. That has been a very challenging mental barrier for me to break.
Trey Boynton, who was at Duo and now she’s leading Cisco in a beautiful journey of diversity as the senior director of inclusion and collaboration strategy always said, “We have to have that bicycle lane on the road, whether it is for females, whether it is for people of color or any LGBTQIA+ community members. That is how we get people to bring that confidence in to learn, grow and then they can merge easily.”
“Passion is a part of who I am and is contributing to my growth.” – Saleema Syed
Whatever I faced as I was growing up, whether it was my dark skin, whether it was my accent, whether it was, “Oh, you’re way too passionate” has been some of the feedback that I’ve gotten. In my career if I’m told I’m way too passionate I turn that around and say, “Passion is a part of who I am and is contributing to my growth.”
Saleema Syed: Within Webex, within Cisco, I try to be part of anything that I can do in terms of giving back to the community. I’m definitely a big proponent of women in technology. In the local Dallas area I run a program by myself and go into schools and advocate for girls in STEM. Cisco is amazing in how it gives us time to volunteer. I love that educating kids is part of my journey of giving back. That’s the generation you can influence.
How do we enable children and women to be more open to technology and being part of the technology field? Let’s look at the percentage of diversity in the technology field and be aware of it. It’s not only about the diversity numbers, but are we bringing in candidates at the leadership level and giving them not just a seat at the table but a voice at the table, too?
You also have to talk about what you do and with passion and energy because if you don’t, people get intimidated. If you can influence one person who comes from an underrepresented community, imagine what you are doing, not just for that person, but for his household, for his family, for his extended community. I have a lot more to do, but as I get into the next decade of my life and my career, that is something that is a huge focus for me.
Saleema Syed: First and foremost it’s very important to spend time and understand the business and the products in whatever industry you’re going into. It is key to your growth. Especially if it’s a security industry, take time to understand the products, the technology or the function that you’re trying to get into. Contextual understanding and product understanding are extremely important.
The second piece is to keep learning. Cisco is amazing in trying to help you learn and support you financially to be able to do it. I went back and got my executive MBA four years ago. Give yourself a goal of learning a new something, whether it is a new function, new technology or new leadership skill.
The third piece is to create a spreadsheet of where you want to be in two years. Put that out there and then work back just like you would do a project plan. Work back month by month, quarter by quarter. What are the skill sets you need to learn to get there?
The last part is: Do the job you want versus the job you are in. Of course, you have to do the job you are in, but do the job you want to get to. Don’t wait for a title, don’t wait for a promotion to act. No. What do you want to be? Show that to your leaders and yourself. The title will come, money will come, everything will come, but am I doing the job that I want and enjoy and I want to get to?
To learn more about Webex, Cisco and Duo Security and how you can apply your passion, advocacy and problem solving to make a difference in cybersecurity, browse our open roles.
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Self-awareness goes a long way in determining your next professional steps. While job searching, it’s critical to identify how to leverage your transferable skills and network, while also evaluating what environmental factors of work and work culture matter to you most. Learn what it’s like to work at Cisco and the top 10 ways to suss out a workplace that suits your needs from leaders at Cisco Secure, Cisco Talos and Duo Security.
First things first. Emily Reid, the newly appointed director of employee experience at Cisco Secure who came from Duo Security, advises, “Do your own research to see how the company and their employees describe the culture publicly — on the company’s website and through other sites, articles and resources. For tech companies specifically I always think, “What else do you have beyond the ping-pong table?”’
The interview process is the next key opportunity to find out what culture is like beyond amenities. To gain multiple perspectives, Reid recommends asking about company culture in every interview you have.
The question at the top of Reid’s list: Do you have programs and resources to support the development and success of your employees? “I want to know how a company will be investing in my career growth and if I will feel welcome and included as part of the team. Seeing what a company chooses to center and highlight when describing their culture is usually very telling,” she said.
Interning at a company is another way to get firsthand knowledge and can lead to full-time employment. “several former interns are now people leaders managing their own teams — and their own interns — coming full circle,” Reid said.
Knowing that there is safety and support in bringing your whole self to work is vital. What policies, programs and initiatives are in place that demonstrate an organization’s commitment to diversity, equity, inclusion and belonging?
Cisco’s ongoing commitments to social justice and pay parity include twelve action steps as part of Cisco’s Social Justice Blueprint. Cultivating a conscious culture includes on-going dialogue, programs and events meant to increase equality. Employee Resource Organizations and mentorship programs provide more opportunities to build community and share knowledge, resources and advocacy.
What environment allows you to do your best work? Also consider what perks and processes an employer offers to enhance flexibility and adaptability. During the pandemic, Duo and Cisco transitioned all global events, training and professional development workshops to fully virtual. As in person options resumed following the pandemic, all events are designed to ensure an inclusive experience no matter where you’re joining from.
“We don’t want to go back to a world where people not based in an office feel like they are getting a lesser experience,” Reid said.
Considering how to make programs and information accessible to employees regardless of where they work is also important to Sammi Seaman, team lead of employee experience at Cisco Talos. She’s currently spearheading a new hire program that is “more inclusive of folks whether they’re office based, remote or somewhere across the world.”
It’s essential to consider how you want your life and work to intersect, particularly as hybrid work becomes more popular. How important is paid time off, flexible work options or a consistent structure?
Cisco Secure offers “Days for Me,” days off for employees to decompress and do something to fill their cups. Monthly “Focus Days” are days without meetings, so employees can prioritize the projects that need attention.
Curran recalls one candidate who, despite multiple offers from competitors, chose Cisco Secure because of the flexible work environment: “This person has a young child and felt that the “Days for Me” and flexibility to work from home in a hybrid situation would work best for his career long-term.”
As Reid’s team helps lead the transition to hybrid work, the book Out of Office: The Big Problem and Bigger Promise of Working From Home by Charlie Warzel and Anne Helen Petersen has been inspiring. The book “does an amazing job of sharing a vision for an inclusive future that empowers employees to be successful and have a ‘work/life balance’ that truly works,” Reid said.
Currently Cisco Secure offers a hybrid model while many employees still work remotely. In terms of maintaining accessibility through this transition, Marketing Specialist Julie Kramer advocated for more accessibility and saw changes at Cisco as a result.
“Webex pre-COVID didn’t have any closed captioning. So, another deaf person and I reached out and closed captioning and the transcript option got added,” Kramer shared.
Kramer prefers to have high-quality and frequently the same interpreters who “know the terminology for my job, marketing and technology. In business, the security and marketing industry can really talk fast, so you need a high-quality interpreter that can keep up and one that is qualified and certified,” she said.
Consider what pace of your specific role and within an industry is needed for you to feel engaged without overwhelmed. While different roles within the same organization and industry may run at different paces, it’s important to tune into what might be expected on your potential new team.
Seaman finds that the fast pace of cybersecurity can be “delightful and challenging. There’s a lot of fast-paced pivoting that happens, which makes for an interesting workplace because two days are never the same,” she said.
Do you prefer a hierarchical structure, or one that is more flat? Are you most effective and fulfilled riding solo, or while consistently connecting with coworkers? Does contributing your ideas make you feel empowered?
At Cisco Secure, there is space to join conversations. “No matter where you sit in the company, you have a voice and can speak up and collaborate and self-organize on a project. It feels like a bunch of really hard working, humble, smart people who are trying to solve problems together,” said Manager of Duo’s Global Knowledge and Communities Team Kelly Davenport.
To enhance communication and knowledge among distributed teams, Seaman started a dialogue series called “The More You Know.” Questions include: What do you do? How do you do it? How can that help other parts of Cisco Talos? The conversations lead to future collaboration and resource sharing.
Do you want to grow professionally and increase your skills and knowledge? A culture of teaching and learning within an organization can help hone and expand your skills and connections.
Lead of Strategic Business Intelligence Ashlee Benge finds the security world “very dynamic. You really can never stop learning. Within Cisco Talos, the people around me are such smart, dedicated people that there’s really a lot that you can gain from just being involved in the group as a whole.”
For Seaman, who didn’t come from a technical background, Cisco Talos offered opportunities to expand her technical knowledge, including from colleagues. “Coming into Cisco Talos, people are like, “Here, let me teach you. You can totally do this. Just because you didn’t know how to do it doesn’t mean you can’t learn. Let’s go,” Seaman shared. Seaman’s colleagues have also learned from her expertise in information and knowledge management given her background as a librarian.
More formally, the Learning and Development team recently launched a comprehensive talent development program with enablement resources and support for people leaders. Aspects include: “really thoughtful templates for employees to use with their manager to talk through career goals, development areas, and to define an actionable investment plan. These resources are fueling great career conversations, strong alignment, and thoughtful development plans,” Reid said.
Do you want to refine your skills within your wheelhouse? Or are you driven to try new tasks and potentially change roles within your next organization?
Benge, whose background is in computational astrophysics, has found her interests shift from technical security research to business strategy and data science. At Cisco Talos, she’s been involved in everything from detection research and threat hunting, to community outreach, conference talks and traveling to support sales engagements. Currently, she’s helping to lead threat hunting in Ukraine.
“My leaders have always made it very clear that if there’s an interest, it’s okay to pursue it and it doesn’t have to necessarily be within the scope of my role. Having that freedom to pursue interests within the industry has been really engaging,” Benge said.
In addition to company values and mission statements, leaders and employees contribute to an organization’s culture every day. If you want to enhance your company’s culture, participate.
“Feedback on what employees want to see is crucial,” Reid said. “The easiest way to contribute to developing culture and a positive employee experience in your workplace is to add to what’s already happening! Culture takes participation and ownership from all employees.”
Reid shared that in performance reviews at Cisco, “‘Team Impact” is equally as important as “Results.” Contributing positively to company culture should contribute to performance reviews and promotion justification,” she said.
To learn more about Cisco’s company culture and how you can contribute to it, check out our open roles.
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