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The U.S. government is warning that “smart locks” securing entry to an estimated 50,000 dwellings nationwide contain hard-coded credentials that can be used to remotely open any of the locks. The lock’s maker Chirp Systems remains unresponsive, even though it was first notified about the critical weakness in March 2021. Meanwhile, Chirp’s parent company, RealPage, Inc., is being sued by multiple U.S. states for allegedly colluding with landlords to illegally raise rents.
On March 7, 2024, the U.S. Cybersecurity & Infrastructure Security Agency (CISA) warned about a remotely exploitable vulnerability with “low attack complexity” in Chirp Systems smart locks.
“Chirp Access improperly stores credentials within its source code, potentially exposing sensitive information to unauthorized access,” CISA’s alert warned, assigning the bug a CVSS (badness) rating of 9.1 (out of a possible 10). “Chirp Systems has not responded to requests to work with CISA to mitigate this vulnerability.”
Matt Brown, the researcher CISA credits with reporting the flaw, is a senior systems development engineer at Amazon Web Services. Brown said he discovered the weakness and reported it to Chirp in March 2021, after the company that manages his apartment building started using Chirp smart locks and told everyone to install Chirp’s app to get in and out of their apartments.
“I use Android, which has a pretty simple workflow for downloading and decompiling the APK apps,” Brown told KrebsOnSecurity. “Given that I am pretty picky about what I trust on my devices, I downloaded Chirp and after decompiling, found that they were storing passwords and private key strings in a file.”
Using those hard-coded credentials, Brown found an attacker could then connect to an application programming interface (API) that Chirp uses which is managed by smart lock vendor August.com, and use that to enumerate and remotely lock or unlock any door in any building that uses the technology.
Update, April 18, 11:55 a.m. ET: August has provided a statement saying it does not believe August or Yale locks are vulnerable to the hack described by Brown.
“We were recently made aware of a vulnerability disclosure regarding access control systems provided by Chirp, using August and Yale locks in multifamily housing,” the company said. “Upon learning of these reports, we immediately and thoroughly investigated these claims. Our investigation found no evidence that would substantiate the vulnerability claims in either our product or Chirp’s as it relates to our systems.”
Brown said when he complained to his leasing office, they sold him a small $50 key fob that uses Near-Field Communications (NFC) to toggle the lock when he brings the fob close to his front door. But he said the fob doesn’t eliminate the ability for anyone to remotely unlock his front door using the exposed credentials and the Chirp mobile app.
Also, the fobs pass the credentials to his front door over the air in plain text, meaning someone could clone the fob just by bumping against him with a smartphone app made to read and write NFC tags.
Neither August nor Chirp Systems responded to requests for comment. It’s unclear exactly how many apartments and other residences are using the vulnerable Chirp locks, but multiple articles about the company from 2020 state that approximately 50,000 units use Chirp smart locks with August’s API.
Roughly a year before Brown reported the flaw to Chirp Systems, the company was bought by RealPage, a firm founded in 1998 as a developer of multifamily property management and data analytics software. In 2021, RealPage was acquired by the private equity giant Thoma Bravo.
Brown said the exposure he found in Chirp’s products is “an obvious flaw that is super easy to fix.”
“It’s just a matter of them being motivated to do it,” he said. “But they’re part of a private equity company now, so they’re not answerable to anybody. It’s too bad, because it’s not like residents of [the affected] properties have another choice. It’s either agree to use the app or move.”
In October 2022, an investigation by ProPublica examined RealPage’s dominance in the rent-setting software market, and that it found “uses a mysterious algorithm to help landlords push the highest possible rents on tenants.”
“For tenants, the system upends the practice of negotiating with apartment building staff,” ProPublica found. “RealPage discourages bargaining with renters and has even recommended that landlords in some cases accept a lower occupancy rate in order to raise rents and make more money. One of the algorithm’s developers told ProPublica that leasing agents had ‘too much empathy’ compared to computer generated pricing.”
Last year, the U.S. Department of Justice threw its weight behind a massive lawsuit filed by dozens of tenants who are accusing the $9 billion apartment software company of helping landlords collude to inflate rents.
In February 2024, attorneys general for Arizona and the District of Columbia sued RealPage, alleging RealPage’s software helped create a rental monopoly.
It’s one thing to claim leadership in cloud security; it’s another to have that leadership acknowledged by industry experts. That’s why we’re thrilled to announce our recent recognition by Frost & Sul… Read more on Cisco Blogs
Nikita Kislitsin, formerly the head of network security for one of Russia’s top cybersecurity firms, was arrested last week in Kazakhstan in response to 10-year-old hacking charges from the U.S. Department of Justice. Experts say Kislitsin’s prosecution could soon put the Kazakhstan government in a sticky diplomatic position, as the Kremlin is already signaling that it intends to block his extradition to the United States.
Nikita Kislitsin, at a security conference in Russia.
Kislitsin is accused of hacking into the now-defunct social networking site Formspring in 2012, and conspiring with another Russian man convicted of stealing tens of millions of usernames and passwords from LinkedIn and Dropbox that same year.
In March 2020, the DOJ unsealed two criminal hacking indictments against Kislitsin, who was then head of security at Group-IB, a cybersecurity company that was founded in Russia in 2003 and operated there for more than a decade before relocating to Singapore.
Prosecutors in Northern California indicted Kislitsin in 2014 for his alleged role in stealing account data from Formspring. Kislitsin also was indicted in Nevada in 2013, but the Nevada indictment does not name his alleged victim(s) in that case.
However, documents unsealed in the California case indicate Kislitsin allegedly conspired with Yevgeniy Nikulin, a Russian man convicted in 2020 of stealing 117 million usernames and passwords from Dropbox, Formspring and LinkedIn in 2012. Nikulin is currently serving a seven-year sentence in the U.S. prison system.
As first reported by Cyberscoop in 2020, a trial brief in the California investigation identified Nikulin, Kislitsin and two alleged cybercriminals — Oleg Tolstikh and Oleksandr Vitalyevich Ieremenko — as being present during a 2012 meeting at a Moscow hotel, where participants allegedly discussed starting an internet café business.
A 2010 indictment out of New Jersey accuses Ieremenko and six others with siphoning nonpublic information from the U.S. Securities & Exchange Commission (SEC) and public relations firms, and making $30 million in illegal stock trades based on the proprietary information they stole.
[The U.S. Secret Service has an outstanding $1 million reward for information leading to the arrest of Ieremenko (Александр Витальевич Еременко), who allegedly went by the hacker handles “Zl0m” and “Lamarez.”]
Kislitsin was hired by Group-IB in January 2013, nearly six months after the Formspring hack. Group-IB has since moved its headquarters to Singapore, and in April 2023 the company announced it had fully exited the Russian market.
In a statement provided to KrebsOnSecurity, Group-IB said Mr. Kislitsin is no longer an employee, and that he now works for a Russian organization called FACCT, which stands for “Fight Against Cybercrime Technologies.”
“Dmitry Volkov, co-founder and CEO, sold his stake in Group-IB’s Russia-based business to the company’s local management,” the statement reads. “The stand-alone business in Russia has been operating under the new brand FACCT ever since and will continue to operate as a separate company with no connection to Group-IB.”
FACCT says on its website that it is a “Russian developer of technologies for combating cybercrime,” and that it works with clients to fight targeted attacks, data leaks, fraud, phishing and brand abuse. In a statement published online, FACCT said Kislitsin is responsible for developing its network security business, and that he remains under temporary detention in Kazakhstan “to study the basis for extradition arrest at the request of the United States.”
“According to the information we have, the claims against Kislitsin are not related to his work at FACCT, but are related to a case more than 10 years ago when Nikita worked as a journalist and independent researcher,” FACCT wrote.
From 2006 to 2012, Kislitsin was editor-in-chief of “Hacker,” a popular Russian-language monthly magazine that includes articles on information and network security, programming, and frequently features interviews with and articles penned by notable or wanted Russian hackers.
“We are convinced that there are no legal grounds for detention on the territory of Kazakhstan,” the FACCT statement continued. “The company has hired lawyers who have been providing Nikita with all the necessary assistance since last week, and we have also sent an appeal to the Consulate General of the Russian Federation in Kazakhstan to assist in protecting our employee.”
FACCT indicated that the Kremlin has already intervened in the case, and the Russian government claims Kislitsin is wanted on criminal charges in Russia and must instead be repatriated to his homeland.
“The FACCT emphasizes that the announcement of Nikita Kislitsin on the wanted list in the territory of the Russian Federation became known only today, June 28, 6 days after the arrest in Kazakhstan,” FACCT wrote. “The company is monitoring developments.”
The Kremlin followed a similar playbook in the case of Aleksei Burkov, a cybercriminal who long operated two of Russia’s most exclusive underground hacking forums. Burkov was arrested in 2015 by Israeli authorities, and the Russian government fought Burkov’s extradition to the U.S. for four years — even arresting and jailing an Israeli woman on phony drug charges to force a prisoner swap.
That effort ultimately failed: Burkov was sent to America, pleaded guilty, and was sentenced to nine years in prison.
Alexei Burkov, seated second from right, attends a hearing in Jerusalem in 2015. Image: Andrei Shirokov / Tass via Getty Images.
Arkady Bukh is a U.S. attorney who has represented dozens of accused hackers from Russia and Eastern Europe who were extradited to the United States over the years. Bukh said Moscow is likely to turn the Kislitsin case into a diplomatic time bomb for Kazakhstan, which shares an enormous border and a great deal of cultural ties with Russia. A 2009 census found that Russians make up about 24 percent of the population of Kazakhstan.
“That would put Kazakhstan at a crossroads to choose between unity with Russia or going with the West,” Bukh said. “If that happens, Kazakhstan may have to make some very unpleasant decisions.”
Group-IB’s exodus from Russia comes as its former founder and CEO Ilya Sachkov remains languishing in a Russian prison, awaiting a farcical trial and an inevitable conviction on charges of treason. In September 2021, the Kremlin issued treason charges against Sachkov, although it has so far refused to disclose any details about the allegations.
Sachkov’s pending treason trial has been the subject of much speculation among denizens of Russian cybercrime forums, and the consensus seems to be that Sachkov and Group-IB were seen as a little too helpful to the DOJ in its various investigations involving top Russian hackers.
Indeed, since its inception in 2003, Group-IB’s researchers have helped to identify, disrupt and even catch a number of high-profile Russian hackers, most of whom got busted after years of criminal hacking because they made the unforgivable mistake of stealing from their own citizens.
When the indictments against Kislitsin were unsealed in 2020, Group-IB issued a lengthy statement attesting to his character and saying they would help him with his legal defense. As part of that statement, Group-IB noted that “representatives of the Group-IB company and, in particular, Kislitsin, in 2013, on their own initiative, met with employees of the US Department of Justice to inform them about the research work related to the underground, which was carried out by Kislitsin in 2012.”
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A new breach involving data from nine million AT&T customers is a fresh reminder that your mobile provider likely collects and shares a great deal of information about where you go and what you do with your mobile device — unless and until you affirmatively opt out of this data collection. Here’s a primer on why you might want to do that, and how.
Image: Shutterstock
Telecommunications giant AT&T disclosed this month that a breach at a marketing vendor exposed certain account information for nine million customers. AT&T said the data exposed did not include sensitive information, such as credit card or Social Security numbers, or account passwords, but was limited to “Customer Proprietary Network Information” (CPNI), such as the number of lines on an account.
Certain questions may be coming to mind right now, like “What the heck is CPNI?” And, ‘If it’s so ‘customer proprietary,’ why is AT&T sharing it with marketers?” Also maybe, “What can I do about it?” Read on for answers to all three questions.
AT&T’s disclosure said the information exposed included customer first name, wireless account number, wireless phone number and email address. In addition, a small percentage of customer records also exposed the rate plan name, past due amounts, monthly payment amounts and minutes used.
CPNI refers to customer-specific “metadata” about the account and account usage, and may include:
-Called phone numbers
-Time of calls
-Length of calls
-Cost and billing of calls
-Service features
-Premium services, such as directory call assistance
According to a succinct CPNI explainer at TechTarget, CPNI is private and protected information that cannot be used for advertising or marketing directly.
“An individual’s CPNI can be shared with other telecommunications providers for network operating reasons,” wrote TechTarget’s Gavin Wright. “So, when the individual first signs up for phone service, this information is automatically shared by the phone provider to partner companies.”
Is your mobile Internet usage covered by CPNI laws? That’s less clear, as the CPNI rules were established before mobile phones and wireless Internet access were common. TechTarget’s CPNI primer explains:
“Under current U.S. law, cellphone use is only protected as CPNI when it is being used as a telephone. During this time, the company is acting as a telecommunications provider requiring CPNI rules. Internet use, websites visited, search history or apps used are not protected CPNI because the company is acting as an information services provider not subject to these laws.”
Hence, the carriers can share and sell this data because they’re not explicitly prohibited from doing so. All three major carriers say they take steps to anonymize the customer data they share, but researchers have shown it is not terribly difficult to de-anonymize supposedly anonymous web-browsing data.
“Your phone, and consequently your mobile provider, know a lot about you,” wrote Jack Morse for Mashable. “The places you go, apps you use, and the websites you visit potentially reveal all kinds of private information — e.g. religious beliefs, health conditions, travel plans, income level, and specific tastes in pornography. This should bother you.”
Happily, all of the U.S. carriers are required to offer customers ways to opt out of having data about how they use their devices shared with marketers. Here’s a look at some of the carrier-specific practices and opt-out options.
AT&T’s policy says it shares device or “ad ID”, combined with demographics including age range, gender, and ZIP code information with third parties which explicitly include advertisers, programmers, and networks, social media networks, analytics firms, ad networks and other similar companies that are involved in creating and delivering advertisements.
AT&T said the data exposed on 9 million customers was several years old, and mostly related to device upgrade eligibility. This may sound like the data went to just one of its partners who experienced a breach, but in all likelihood it also went to hundreds of AT&T’s partners.
AT&T’s CPNI opt-out page says it shares CPNI data with several of its affiliates, including WarnerMedia, DirecTV and Cricket Wireless. Until recently, AT&T also shared CPNI data with Xandr, whose privacy policy in turn explains that it shares data with hundreds of other advertising firms. Microsoft bought Xandr from AT&T last year.
According to the Electronic Privacy Information Center (EPIC), T-Mobile seems to be the only company out of the big three to extend to all customers the rights conferred by the California Consumer Privacy Act (CCPA).
EPIC says T-Mobile customer data sold to third parties uses another unique identifier called mobile advertising IDs or “MAIDs.” T-Mobile claims that MAIDs don’t directly identify consumers, but under the CCPA MAIDs are considered “personal information” that can be connected to IP addresses, mobile apps installed or used with the device, any video or content viewing information, and device activity and attributes.
T-Mobile customers can opt out by logging into their account and navigating to the profile page, then to “Privacy and Notifications.” From there, toggle off the options for “Use my data for analytics and reporting” and “Use my data to make ads more relevant to me.”
Verizon’s privacy policy says it does not sell information that personally identities customers (e.g., name, telephone number or email address), but it does allow third-party advertising companies to collect information about activity on Verizon websites and in Verizon apps, through MAIDs, pixels, web beacons and social network plugins.
According to Wired.com’s tutorial, Verizon users can opt out by logging into their Verizon account through a web browser or the My Verizon mobile app. From there, select the Account tab, then click Account Settings and Privacy Settings on the web. For the mobile app, click the gear icon in the upper right corner and then Manage Privacy Settings.
On the privacy preferences page, web users can choose “Don’t use” under the Custom Experience section. On the My Verizon app, toggle any green sliders to the left.
EPIC notes that all three major carriers say resetting the consumer’s device ID and/or clearing cookies in the browser will similarly reset any opt-out preferences (i.e., the customer will need to opt out again), and that blocking cookies by default may also block the opt-out cookie from being set.
T-Mobile says its opt out is device-specific and/or browser-specific. “In most cases, your opt-out choice will apply only to the specific device or browser on which it was made. You may need to separately opt out from your other devices and browsers.”
Both AT&T and Verizon offer opt-in programs that gather and share far more information, including device location, the phone numbers you call, and which sites you visit using your mobile and/or home Internet connection. AT&T calls this their Enhanced Relevant Advertising Program; Verizon’s is called Custom Experience Plus.
In 2021, multiple media outlets reported that some Verizon customers were being automatically enrolled in Custom Experience Plus — even after those customers had already opted out of the same program under its previous name — “Verizon Selects.”
If none of the above opt out options work for you, at a minimum you should be able to opt out of CPNI sharing by calling your carrier, or by visiting one of their stores.
Why should you opt out of sharing CPNI data? For starters, some of the nation’s largest wireless carriers don’t have a great track record in terms of protecting the sensitive information that you give them solely for the purposes of becoming a customer — let alone the information they collect about your use of their services after that point.
In January 2023, T-Mobile disclosed that someone stole data on 37 million customer accounts, including customer name, billing address, email, phone number, date of birth, T-Mobile account number and plan details. In August 2021, T-Mobile acknowledged that hackers made off with the names, dates of birth, Social Security numbers and driver’s license/ID information on more than 40 million current, former or prospective customers who applied for credit with the company.
Last summer, a cybercriminal began selling the names, email addresses, phone numbers, SSNs and dates of birth on 23 million Americans. An exhaustive analysis of the data strongly suggested it all belonged to customers of one AT&T company or another. AT&T stopped short of saying the data wasn’t theirs, but said the records did not appear to have come from its systems and may be tied to a previous data incident at another company.
However frequently the carriers may alert consumers about CPNI breaches, it’s probably nowhere near often enough. Currently, the carriers are required to report a consumer CPNI breach only in cases “when a person, without authorization or exceeding authorization, has intentionally gained access to, used or disclosed CPNI.”
But that definition of breach was crafted eons ago, back when the primary way CPNI was exposed was through “pretexting,” such when the phone company’s employees are tricked into giving away protected customer data.
In January, regulators at the U.S. Federal Communications Commission (FCC) proposed amending the definition of “breach” to include things like inadvertent disclosure — such as when companies expose CPNI data on a poorly-secured server in the cloud. The FCC is accepting public comments on the matter until March 24, 2023.
While it’s true that the leak of CPNI data does not involve sensitive information like Social Security or credit card numbers, one thing AT&T’s breach notice doesn’t mention is that CPNI data — such as balances and payments made — can be abused by fraudsters to make scam emails and text messages more believable when they’re trying to impersonate AT&T and phish AT&T customers.
The other problem with letting companies share or sell your CPNI data is that the wireless carriers can change their privacy policies at any time, and you are assumed to be okay with those changes as long as you keep using their services.
For example, location data from your wireless device is most definitely CPNI, and yet until very recently all of the major carriers sold their customers’ real-time location data to third party data brokers without customer consent.
What was their punishment? In 2020, the FCC proposed fines totaling $208 million against all of the major carriers for selling their customers’ real-time location data. If that sounds like a lot of money, consider that all of the major wireless providers reported tens of billions of dollars in revenue last year (e.g., Verizon’s consumer revenue alone was more than $100 billion last year).
If the United States had federal privacy laws that were at all consumer-friendly and relevant to today’s digital economy, this kind of data collection and sharing would always be opt-in by default. In such a world, the enormously profitable wireless industry would likely be forced to offer clear financial incentives to customers who choose to share this information.
But until that day arrives, understand that the carriers can change their data collection and sharing policies when it suits them. And regardless of whether you actually read any notices about changes to their privacy policies, you will have agreed to those changes as long as you continue using their service.
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Written by James Schmidt
Editor’s Note: We often speak of online scams in our blogs, ones that cost victims hundreds if not thousands of dollars. This account puts a face on one of those scams—along with the personal, financial, and emotional pain that they can leave in their wake. This is the story of “Meredith,” whose aunt “Leslie” fell victim to an emerging form on online elder fraud. Our thanks to James for bringing it forward and to “Meredith’s” family for sharing it, all so others can prevent such scams from happening to them.
“Embarrassing. Simply embarrassing.” She shook her head. “It’s too raw. I can’t talk about it right now. I need time.”
Her aunt had been scammed. To the tune of $100,000 dollars. My colleague—we both work in the security industry—felt a peculiar sense of loss.
“I work in this industry. I thought I’d done everything right. I’ve passed on enough warnings to my family and friends to ensure they’d avoid the fate of the scammed. Simply because I’m in this industry does not imply my circle is always aware of all the threats to them, even if I do my best to teach them.”
“My mental state, recently, borders on shame; this feeling, you know? How could someone working in my industry have something like this happen to a family member?”
I told her many people working in other industries cannot control what happens to people in their families even if people in that industry had knowledge that could have helped them or otherwise avoided a problem altogether.
“I know, but this simply should never have happened! My aunt is one of the smartest, most conscientious people I know, and she fell for this. It’s crazy and I can’t wrap my head around it.”
My colleague, let’s call her Meredith (not her real name as she’s a bit ashamed to know this happened to a family member), told me the beginnings.
Let’s call her aunt Leslie.
Her story unfolds, the overall picture a pastiche of millions of people in the United States today. Her aunt is retired, bored, lonely, and isolated. She feels adrift without something to occupy her time; she was looking for companionship, connections, someone (anyone) to talk to. Her feelings intensified during the pandemic. She morphed into perfect prey for scammers of what is now known as the “Pig Butchering Scam.”
The term “Pig Butchering” has a visceral and raw feel to it, which falls right in line with how brutal this scam can be. It’s a long con game, where the scammer befriends the victim and encourages them to make small investments through the scammer, which get bigger and bigger over time. The scammer builds trust early with what appear to be small investment wins. None of it is legit. The money goes right into the scammer’s pocket, even as the scammer shows the victim phony financial statements and dashboards to show off the bogus returns. Confidence grows. The scammer wrings even larger sums out of the victim. And then disappears.
It was a targeted attack that started innocuously enough with a “fake wrong number”. An SMS arrives. A text conversation starts. The scammer then apologizes but tells Leslie someone gave them the number to initiate the text.
The scammer then uses emotional and psychological techniques to keep Leslie hooked. “How are you, are you having a nice day?” Leslie, being bored and interested, engages willingly.
The scammer asks to talk directly, not via text: and a phone conversation ensues. The scammer proceeds to describe—in very soothing detail—what they are doing, helping people, like Leslie, invest their “hard-earned money” into something that will make them more money, to help them out in retirement.
Of course, it is too good to be true.
“The craziest part of all of this is my aunt refuses—to this day—to believe she’s been scammed!”
She still thinks this scammer is a “friend” even though the entire family is up in arms over this, all of whom beg her aunt to “open her eyes.”
“My aunt still thinks she’d going to see that money again, or even make some money, which is crazy. The scammers are so good at emotional intelligence; really leveraging heartstrings and psychological makeup of the forlorn in society. My aunt finally agreed to stop sending more money to the scammers, but only after the entire family threatened to cut her off from the rest of the family. It took a lot to get her to stop trusting the scammers.”
Meredith feels this is doubly sad as the aunt in question is not someone they’d ever imagine would in this predicament. She was always the upright one, always the diligent and hardworking and the best with money. She is smart and savvy and we could never imagine her to be taken by these people and taken so easily. It boggles the mind.”
She did start to change in the last few years. And the pandemic created a weird situation. Retirement, loneliness from loss of a partner, and the added burden of the pandemic created a perfect storm for her to open herself up to someone willingly, simply for the sake of connection.
“No one deserves this. It has rocked my family to the core. It is not only about the money, but we’ve found family bonds stretched. She believes these random people, these scammers, more than she believes her own family. Have we been neglectful of our aunt? Does she no longer put her faith in people she knows, rather gives money to complete strangers?”
Being a security professional does not provide magical protection. We are more aware of scams and scammers, and how they work, and what to look for, and we try to do all we can to keep our family aware of scams out there in the big wide world, but we are human. We fall short.
Diligence is action. Awareness is action. Education is action.
We need to be better, all of us, at socializing risky things. We need to consistently educate our family and friends to protect themselves, not only via security software (which everyone should have as default) but by providing tips and tricks and warnings for things we all need to be on the lookout. This is not a one-time thing. The cliché holds true: “If you see something say something.” Repetition helps.
In today’s world, the need for protecting people’s security, identity, and privacy is critical to keeping them safe. Scammers long stopped focusing on attacking only your computer. Now focus more than ever on YOU: your identity, your privacy, your trust. If they get you there, they soon get your money.
As for contributing factors to scammers success with their victims, such as loneliness, isolation, and boredom, they all have remedies. Make connections with your loved ones, especially those easily tagged as vulnerable, those you feel might be at risk. Reach out. It may be hard sometimes due to distance and other factors but make it a point to connect. There is a reason these scammers are succeeding. They are stepping into roles of companions to people who are desperate for connection.
Most people are greatly saddened at seeing other people being “taken.” Let’s work together to help stop the scammers.
Look out for each other, and get your people protected!
Editor’s Closing Note:
If you or someone you know suspects elder fraud, the following resources can help:
For further reading on scams and scam prevention, check out the guides in our McAfee Safety Series, which provide in-depth advice on protecting your identity and privacy—and your family from scams. They’re ready to download and share.
The post A Scam in the Family—How a Close Relative Lost $100,000 to an Elder Scam appeared first on McAfee Blog.
It’s common practice to pull down the window shades at night. Homeowners invest in high fences. You may even cover the PIN pad when you type in your secret four-digit code at ATMs. Privacy is key to going about your daily life comfortably in your surroundings. Why shouldn’t privacy also extend to your digital surroundings?
This Data Privacy Day, round out your privacy protection toolbox with McAfee’s help so you can live your best online life safely.
An easy way to instantly boost the privacy of your every online move is to always connect to a virtual private network (VPN). A VPN scrambles your connected device’s internet session, meaning that it’s impossible for a cybercriminal to eavesdrop on your online comings and goings. VPNs are especially crucial for when you connect to public Wi-Fi networks or networks for which you cannot vouch for their security. Cybercriminals often lurk on public Wi-Fi networks at hotels, coffee shops, and libraries and pounce on users who connect their devices without the protection of a VPN.
Digital privacy not only implies remaining hidden from nefarious eyes, but also from the prying eyes of pesky advertisers. A VPN can assist with that too! When you have a VPN enabled, it confuses advertisers and targeted ads. The less information they have, the more privately you can surf online.
To improve your online privacy, it’s important to first know how safe you currently are. When you can identify your weakest digital privacy habits, you can make targeted improvements to them. Luckily, McAfee Protection Score can help you do just that! Protection Score is a helpful privacy tool that rates your current digital safety. Then, based on your score, the tool offers suggestions on how to boost your score.
For instance, Protection Score searches for your personally identifiable information (PII) on the dark web. If it finds a copy of your government ID or your financial records on a dubious site, your score will tank. While it may be alarming to have a low Protection Score, you can feel good that you’re making positive waves, hopefully before a cybercriminal takes advantage of your PII and uses it to steal your identity.
There are several easy ways to boost your score that require very little effort but have a huge payoff. Connecting to a VPN and running an antivirus scan on your device are just two things you can do and each only takes a few seconds. Changing your habits and turning your online safety around doesn’t have to be overwhelming! In some cases, there are services that’ll even do the work for you, like the service we’ll talk about next.
To round out your privacy protection toolbox, consider signing up for McAfee Personal Data Cleanup. This service is a great companion to Protection Score. While Protection Score identifies all the areas where you can improve your security, Personal Data Cleanup is a service that will remove your information from the web’s riskiest sites.
Did you know that, on average, a person has their PII for sale on 31 sites? Plus, 95% of people haven’t even given their permission and have their personal information for sale on data brokerage sites. Data brokerage sites are legal and anyone can buy your information. Online advertisers are the usual clients, but a cybercriminal can jump in and buy valuable PII, as well.
You should care about data privacy every day not just when the calendar reminds you on Data Privacy Day. Take the steps and invest in the right solutions to shore up your online defenses. McAfee+ Ultimate is an all-in-one service that includes unlimited VPN, Protection Score, a full-service Personal Data Cleanup, and 13 other high-quality identity, privacy, and device security tools.
Live your online life more confidently with McAfee, knowing that cybercriminals are less likely to slip by and damage your credit, identity, or online reputation.
The post 3 Tools to Round Out Your Privacy Protection Toolbox appeared first on McAfee Blog.
Authored by Dennis Pang
Online protection software. Antivirus. The two words get used interchangeably often enough. But sure enough, they’re different. And yet directly related when you take a closer look.
The term “antivirus” has been with us for decades now, dating back to the first software that was designed to prevent computers from getting malware—malicious code, like viruses, that would lock up computers, scramble data, or otherwise damage computers and the data on them. Prime examples of these early types of malware include 1999’s “Melissa” virus spreads by infected email attachments and the even more devastating “ILOVEYOU” virus that incurred billions in damages worldwide.
There’s a good reason why people default to the word “antivirus” so easily. Viruses have been on our collective minds for some time. And computer purchases have often been accompanied by the question, “Do you have antivirus for your computer?” By and large, the notion of antivirus has become pretty much engrained.
Yet look ahead to today and you can see how dramatically things have changed since those early days. We still need antivirus, that’s for sure. But it takes far more than that to live life safely online right now. And that’s where online protection software comes in.
Online protection software protects you. It includes antivirus, yet it further protects your identity and privacy in addition to your devices.
The way we use our computers, tablets, and phones nowadays shows the reason why we need such broad protection. We conduct so much of our lives online. We bank, we shop, we plan our finance online. We also run portions of our homes with smart devices and smart speakers. Increasingly, we track our health and wellness with connected devices too—like workouts on our phone and biometrics with consumer-grade and even medical-grade devices.
All of this creates data. Data about who we are, what we’re doing, when we’re doing it, how often, and where. That’s precious information. Private information. Personal information. And understandably, that needs to be protected.
Put simply, today’s threats have evolved. While viruses and malware remain a problem, today’s bad actors are out for the bigger games. Like stealing personal and financial info for identity theft. Moreover, organizations large and small collect data from your devices and the things you do on them, personal data that many share and sell for profit. Some of this data collection gets quite exacting, compiled from a broad range of public sources that can include records like bankruptcies, real estate sales, and birth records—plus private sources that can further include your shopping habits, the people you chat with, and what your daily travels look like based on location information captured from your smartphone.
If you find yourself surprised by this, you’re not alone. Tremendous volumes of data collection activity occur without people’s knowledge or consent.
Now as to why anyone would want any of that kind of data about you, consider the multi-billion-dollar industry of online data brokers. They compile thousands of data points from millions of people and put these vats of data up for sale to anyone who’ll buy them. That could be advertisers, potential employers, private investigators, and background checkers. And it could be bad actors as well who could use your own data to spam, harass, impersonate, or otherwise harm you.
Once, so many of these intrusions on our privacy and identity were difficult to spot, let alone prevent. For example, your personal info gets caught up in a data breach and winds up posted for sale on the dark web. How are you to know that before it’s too late and thief racks up umpteen charges on your debit card? Also, with dozens and dozens of data brokers out there, how do you track down which ones have information posted about you and then request to have it taken down? And what if online identity theft happens to you and you’re faced with the time and dollar costs it involves to set things right?
So just as online threats have evolved, so has online protection software. We go about so much of our day online, and online protection like our own McAfee+ helps you do it more privately and more safely. It’s quite comprehensive, and the various plans for McAfee+ include:
For certain, protections like these remain a primary focus of ours, because they protect you. And that’s who thieves and bad actors are really after—you, your information, your accounts, and even your identity. Expect us to continue to roll out more protections that look after you in this way and more.
So, while antivirus and online protection software are different, they work together. Antivirus provides strong device security, which complements the additional privacy and identity features included with online protection. That reflects how times have changed. Once it was enough to protect our devices from viruses and malware. Now we have to protect ourselves as well. Antivirus alone won’t do it, but antivirus as part of online protection will.
The post The Big Difference Between Online Protection Software and Antivirus appeared first on McAfee Blog.
Are you an online oversharer? Do you give your full birthday to all your online shopping accounts? Have a few companies you have accounts with been breached but you didn’t take any action at the time? If you have bad digital habits, now is an excellent time to reset your digital presence.
In isolation, these small digital transgressions don’t seem like a problem; however, cybercriminals can gather the bits and pieces of information you release into the world and Frankenstein them together to create believable impersonations or entirely new identities.
To protect your identity, here are a few ways to limit the amount of personally identifiable information (PII) you share online, plus a few tools that can help you identify and close your current security holes.
Most digital bad habits seem insignificant; however, the more bad habits you have that pile-up, the more at risk your PII and your identity can be. Check out this list of three common habits that you should consider breaking today and why.
When you sign up for new online shopping accounts, some companies ask for your birthday, your age, your middle name, and primary and secondary phone numbers and email addresses. While it might be nice to receive a special coupon on your birthday, you may want to reconsider volunteering unnecessary private details. To compromise you can sign up with a nickname and leave your birth year blank. That way, if a cybergang ever breaches the company, the criminals won’t get far with your personal details. To steal an identity and ruin someone’s credit, sometimes all it takes it a full name, birthday, and phone number.
Do you post your every thought and movement on social media? While curating the perfect online profile can be fun, it can also be dangerous to your online safety. For instance, posting “get to know you” quizzes are a gold mine for social engineers and cyber criminals, as the results often reveal potential password inspiration, security question answers, and your likes and dislikes. From here, criminals can take educated guesses at your passwords or tailor a social engineering scheme that’s most likely to fool you. Consider setting your social media profiles to private and blocking followers you don’t know personally. Or, just keep parts of your life a mystery to the wider world.
We can all agree that increasingly strict password requirements are leading to longer and more complex passwords that are confusing to cyber criminals and to the rightful account holders, too! It’s tempting to reuse passwords to reduce the burden on your memory, but this puts your valuable PII in danger. Password and username combinations are often information that’s leaked in company breaches. In what’s called a brute force attack, a cybercriminal can plug that same pairing into hundreds of websites and wait for a hit. Since unique passwords for all your dozens of accounts is imperative, entrust their safekeeping to a password manager.
If you’re feeling uneasy about your online habits and the effect they may have had on your online safety, McAfee Protection Score gives you the information you need to take charge and make changes. Protection Score not only tells you how safe (or unsafe) you are, but the tool also offers suggestions on how you can raise your score, and thus be safer online. The service monitors data breaches and indicates when your email was part of a leak. Protection Score also dives into the dark web so you don’t have to. If your government ID or financial information appears, your score will take a large hit.
Protection Score not only tells you how safe (or unsafe) you are, but the tool also offers suggestions on how you can raise your score, and thus be safer online. The sooner you know your weak points, the quicker and more completely you can fortify your defenses and clean up after months (or years) of bad habits. Knowledge is power in the right against cyber criminals, so Protection Score is an excellent partner to help adopt smarter habits on the path to better online security.
With McAfee+ Ultimate, you not only get a Protection Score but a host of other top-rate tools to protect your identity, retain your online privacy, and help you recover from an identity theft. Running an antivirus, connecting to a VPN and installing web protection on your browser are all ways to increase your Protection Score, and these features are available with McAfee’s most thorough privacy, identity, and device protection service.
Make 2023 the year of living online confidently and safely!
The post New Year, New You: Start Fresh With McAfee Protection Score appeared first on McAfee Blog.
Ransomware. Even the name sounds scary.
When you get down to it, ransomware is one of the nastiest attacks a hacker can wage. They target some of our most important and precious things—our files, our photos, and the information stored on our devices. Think about suddenly losing access to all of them and being forced to pay a ransom to get access back. Worse yet, paying the ransom is no guarantee the hacker will return them.
That’s what a ransomware attack does. Broadly speaking, it’s a type of malware that infects a network or a device and then typically encrypts the files, data, and apps stored on it, digitally scrambling them so the proper owners can’t access them. Only a digital key can unlock them—one that the hacker holds.
Nasty for sure, yet you can take several steps that can greatly reduce the risk of it happening to you. Our recently published Ransomware Security Guide breaks them down for you, and in this blog we’ll look at a few reasons why ransomware protection is so vital.
The short answer is pretty bad—to the tune of billions of dollars stolen from victims each year. Ransomware targets people and their families just as explained above. Yet it also targets large organizations, governments, and even companies that run critical stretches of energy infrastructure and the food supply chain. Accordingly, the ransom amounts for these victims climb into millions of dollars.
A few recent cases of large-scale ransomware attacks include:
Who’s behind such attacks? Given the scope and scale of them, it’s often organized hacking groups. Put simply, these are big heists. It demands expertise to pull them off, not to mention further expertise to transfer large sums of cryptocurrency in ways that cover the hackers’ tracks.
As for ransomware attacks on people and their families, the individual dollar amounts of an attack are far lower, typically in the hundreds of dollars. Again, the culprits behind them may be large hacking groups that cast a wider net for individual victims, where hundreds of successful attacks at hundreds of dollars each quickly add up. One example: a hacker group that posed as a government agency and as a major retailer, which mailed out thousands of USB drives infected with malware.
Other ransomware hackers who target people and families are far less sophisticated. Small-time hackers and hacking groups can find the tools they need to conduct such attacks by shopping on the dark web, where ransomware is available for sale or for lease as a service (Ransomware as a Service, or RaaS). In effect, near-amateur hackers can grab a ready-to-deploy attack right off the shelf.
Taken together, hackers will level a ransomware attack at practically anyone or any organization—making it everyone’s concern.
Hackers have several ways of getting ransomware onto one of your devices. Like any other type of malware, it can infect your device via a phishing link or a bogus attachment. It can also end up there by downloading apps from questionable app stores, with a stolen or hacked password, or through an outdated device or network router with poor security measures in place. And as mentioned above, infected storage devices provide another avenue.
Social engineering attacks enter the mix as well, where the hacker poses as someone the victim knows and gets the victim to either download malware or provide the hacker access to an otherwise password-protected device, app, or network.
And yes, ransomware can end up on smartphones as well.
While not a prevalent as other types of malware attacks, smartphone ransomware can encrypt files, photos, and the like on a smartphone, just as it can on computers and networks. Yet other forms of mobile ransomware don’t have to encrypt data to make the phone unusable. The “Lockerpin” ransomware that has struck some Android devices in the past would change the PIN number that locked the phone. Other forms of mobile ransomware paste a window over the phone’s apps, making them unusable without decrypting the ransomware.
Part of avoiding ransomware involves reducing human error—keeping a watchful eye open for those spammy links, malicious downloads, bogus emails, and basically keeping your apps and devices up to date so that they have the latest security measures in place. The remainder relies on a good dose of prevention.
Our Ransomware Security Guide provides a checklist for both.
It gets into the details of what ransomware looks like and how it works, followed by the straightforward things you can do to prevent it, along with the steps to take if the unfortunate ends up happening to you or someone you know.
Ransomware is one of the nastiest attacks going because it targets our files, photos, and information, things we don’t know where we’d be without. Yet it’s good to know you can indeed lower your risk with a few relatively simple steps. Once you have them in place, chances are a good feeling will come over you, the one that comes with knowing you’ve protected what’s precious and important to you.
The post Your Guide to Ransomware—and Preventing It Too appeared first on McAfee Blog.
It has a way of sneaking up on you. Credit theft and fraud.
Maybe it’s happened to you. Maybe it’s happened to a friend or family member. There’s a call from the bank, a notification in your financial app, or a charge on the statement that’s beyond explanation. Someone else has tapped into your funds. Or worse yet, someone stole your identity and took out a loan in your name. You find out only after it’s happened.
That’s the trick with credit theft and fraud. People typically discover it after the damage is done. Then they’re left picking up the pieces, which can cost both time and money. Not to mention a potential knock to their credit score.
However, you can help keep it from happening to you. Our recently published Credit Protection Security Guide breaks down several ways. Here we’ll get into a quick introduction on the topic and show how you can prevent against credit theft and fraud better than ever before.
It’s an unfortunate reality in the world we live in today. Credit theft and fraud are something we all need to look out for, particularly as we increasingly shop and conduct our finances online, potentially exposing that information to thieves. Some figures estimate that for nearly every $100 in purchases made with debit and credit cards worldwide, somewhere around 7 cents can be stolen or fraudulent. As you can imagine, that figure adds up quickly, to the tune of more than $28 billion globally each year.
The flipside is this: today we have plenty of tools that make protecting our credit far easier than they ever were before. Up until now, that called for a time-consuming and sometimes rather manual process. You had to check credit separately with the different bureaus, place locks and freezes the same way, scan each credit report closely for suspicious activity, and so forth.
Now, online protection software can take much of that work off your hands. Comprehensive protection like McAfee+ has plans that offer credit monitoring, identity monitoring, and even identity theft protection & restoration—all quickly spotting any changes, notifying you if your personal information pops up on the dark web, and providing $1 of coverage toward restoring your credit along with the help of a licensed recovery pro if the unexpected happens to you.
Another thing online protection can do for you removes your personal information from those “people finder” and data broker sites. Identity thieves lean on those sites because they contain valuable information that they can piece together to commit theft and fraud in someone else’s name. If you think about your identity as a big jigsaw puzzle, these sites contain valuable pieces that can help complete the picture—or just enough to take a crack at your credit.
In fact, personal information fuels a global data trading economy estimated at $200 billion U.S. dollars a year. Run by data brokers that keep hundreds and even thousands of data points on billions of people, these sites gather, analyze, buy, and sell this information to other companies as well as to advertisers. Likewise, these data brokers may sell this information to bad actors, such as hackers, spammers, and identity thieves who would twist this information for their own purposes. In short, data brokers don’t discriminate. They’ll sell personal information to anyone.
Getting your info removed from these sites can seem like a daunting task. (Where do I start, and just how many of these sites are out there?) Our Personal Data Cleanup can help by regularly scanning these high-risk data broker sites for you and info associated with you like your home address, date of birth, and names of relatives—along with other detailed information about you that could include marriage licenses, voter registration and motor vehicle records, even real estate records too. It identifies which sites are selling your data, and depending on your plan, automatically requests removal.
How things have changed. Even as thieves have gotten savvier in the digital age, so have we. Collectively, we have a growing arsenal of ways that we can keep on top of our credit and protect ourselves from credit theft and fraud.
Our Credit Protection Security Guide breaks it all down in detail. In it, you’ll learn more about how thieves work, ways you can secure your credit online and off, how to monitor and lock it down, plus protect your mobile wallets too. It’s thorough. Yet you’ll find how straightforward the solution is. A few changes in habits and a few extra protections at your side will go a long way toward prevention—helping you avoid that call, text, or notification that your credit has been compromised.
In all, you can take control of your credit and make sure you’re the only one putting it to good use.
The post Your Guide to Protecting Your Credit appeared first on McAfee Blog.
Pledging to follow healthier habits is consistently the most popular new year’s resolution. That January 1st promise looks different to everyone: snacking less often, going to the gym more often, drinking more water, drinking less soda, etc. This year, instead of a juice cleanse subscription, opt for a healthier habit that’s not an unappetizing shade of green: follow this digital detox, instead! In three easy steps, you can make great strides in improving your digital wellness.
There are various aspects of your digital habits that you should consider updating for a more private and safer online life. For starters, update your passwords. Do you reuse the same password for multiple online accounts? Doing so puts your personally identifiable information (PII) at great risk. For example, if a business with which you have an online shopping account is breached by a cybercriminal, your login and password combination could make it on the dark web, through no fault of your own. Then, through a brute force attack, a criminal could use that same password and username combo to walk into your banking or tax filing accounts.
Remembering unique, complicated passwords and passphrases for your dozens of online accounts would be impossible. Luckily, there’s software that remembers them for you! It’s called a password manager, which acts as a vault for all your login information. Just remember one master password, and you can be confident in the security of your accounts and never have to deal with the hassle of forgetting passwords.
Another aspect of updating you should adopt in 2023 is making an effort to always upgrade to the latest software updates on all your devices. The easiest way to do this is to turn on automatic updates. From there, you don’t need to take any further action! Apps and operating systems (like Apple, Android, and Windows) often release updates to patch security vulnerabilities. When you run outdated software, there’s a chance a cybercriminal could take advantage of that security gap.
Finally, make sure that you keep updated on the latest security headlines. Consider setting up news alerts to notify you when a breach occurs at a company that you frequent or have an account with. Speed is often key in making sure that your information remains safe, so it’s best practice to have your finger on the pulse on the security news of the day.
A new year digital detox can be a whole family affair. Connect with your family, anyone connected to your home network, and your elderly relatives to get everyone on the same page with security best practices. Here are some common online security snags people of all ages encounter:
Everyone has an oversharer on their newsfeed. Alert your family members of the dangers of posting too much about their personal life. When someone takes those “get to know you” quizzes and posts their answers, cybercriminals can use that post to take educated guesses at your passwords. Additionally, social engineers can tailor social media scams to specific people in order to increase the chances of tricking someone into sending money or sharing valuable personal or banking details.
While spam filters catch a lot of phishing emails, phishers are getting smarter by the day and are making their attempts more and more believable. Connect with your loved ones and make sure they know how to recognize phishing emails, texts, and social media direct messages. Telltale signs of a phishing message include:
If you’re ever unsure if a message is a phishing attempt, the best course of action is to just delete it. If the “sender” is a well-known institution, follow up with a phone call using the official customer service number listed on their website. The phisher may also claim to be someone you know personally. In that case, give the loved one in question a phone call. It’s a good excuse to reconnect and have a nice conversation!
In the quest for free streams of the latest new show or movie, people often encounter unsafe sites that hide malware, spyware or other types malicious links and programs. Some types of malware can jump from one device to others connected to the same home Wi-Fi network. That’s why it’s important to make sure everyone under your roof practices excellent digital security habits. One wrong click could sink an entire household. Consider signing up your family for a safe browsing extension that can notify you when you stray onto a risky site. So, instead of putting your device at risk during movie night, connect with your friends or loved ones over one copy of a safely and officially purchased version.
As with any new health regimen, immediately zooming from zero to a hundred will likely be overwhelming and result in failure. The same goes for adopting new digital safety habits. If you try to do too much at once, all the security measures you put in place will likely get in the way of your daily online activities. The more inconvenient it is, the more likely you may be to cut corners; thus, negating all the progress you’ve made.
Being cybersafe doesn’t mean you can’t still enjoy your connected devices to the fullest. It just means that you may need to act with more intention and slow down before volunteering personal details online or clicking on links.
To supplement your digital detox, consider signing up for McAfee+ Ultimate to make 2023 the year for a safer online you. McAfee+ Ultimate includes all the tools you need to live your best online life safely and privately, including a password manager, web protection, unlimited VPN and antivirus, and $1 million in identity theft coverage and restoration for peace of mind.
Cheers to a digitally smart 2023!
The post Start the New Year Right With This 3-Step Digital Detox appeared first on McAfee Blog.
Happy Download Day! (Yes, there’s a day for that.) Today is an excellent day to share downloading best practices to keep all your devices safe from malicious content. It’s tempting to download “free” shows, movies, and video games, but the consequences of doing so can be quite expensive. All it takes is for one malicious download to compromise your identity or leak your banking information to cybercriminals.
Luckily, there are a few ways to keep your devices and personally identifiable information (PII) safe. Here’s how!
How many streaming services do you subscribe to? Two? Ten? No matter how many premium entertainment subscriptions you have, the hottest new show always seems to be on the channel you can’t access. This is a common scenario that often drives people to download episodes from websites that claim crystal-clear, safe downloads. In actuality, these sites could harbor malware, spyware, or other types of malware that lurk in the shadows until an unsuspecting person downloads them to their desktop, tablet, or cellphone.
Malware, which stands for malicious software, often hides behind legitimate-looking links or downloadable content. It’s only until it’s on your device that you realize there’s a criminal hiding behind it. For example, earlier in 2022, a ransomware program (a type of malware) disguised itself as a Microsoft system update. The criminal behind the scheme then threatened leaking or permanently deleting sensitive files if the person didn’t pay the ransom.
Once malware infects one device, some malware programs can infect an entire home network and spread to other connected devices.1 From there, the cybercriminal can steal the online shopping, banking, or personal details of a whole household and either sell their findings on the dark web or keep it for themselves.
Before you download anything to any of your devices, go through this checklist to help you determine the safety of most content:
Overall, while downloading entertainment for free is appealing to people on a budget, it’s better to avoid doing so altogether. The risk isn’t worth it. Consider scheduling a watch party with a friend or family member who has the subscription service you’re seeking.
In case you slip up and accidentally download malware, spyware, or ransomware, McAfee+ Ultimate can defend your devices, remove the software, and monitor the dark web to make sure your PII wasn’t compromised. McAfee antivirus is compatible with macOS, iOS, and Android devices and Chromebooks, so you can regularly scan all your devices for programs that shouldn’t be there. If the worst does happen and a cybercriminal gets a grip on your personal information, McAfee can back you up with $1 million in identity theft coverage and restoration and continuous identity monitoring.
Browse confidently and enjoy your devices to the fullest! Just remember these safe downloading tips and partner with McAfee for peace of mind.
1Federal Trade Commission, “Malware from illegal video streaming apps: What to know”
The post Celebrate National Download Day With This Safe Downloading Checklist appeared first on McAfee Blog.
There are no ifs, ands, or buts about it: A stolen identity creates a mess. Once they have a few key pieces of personally identifiable information (PII), an identity thief can open new credit lines, create convincing new identities, and ruin an innocent person’s good credit.
If you suspect you’ve been affected by identity theft, acting quickly is key to stopping the thief and repairing the damage. Here are the definitive five steps of identity remediation, or the process of restoring and protecting the privacy of your identity.
With a stolen identity in hand, thieves can open new lines of credit or apply for large loans using someone else’s excellent credit score for leverage. If undetected, fraudsters can run up huge bills, never pay them, and in turn, ruin the credit score that you spent years perfecting. When you suspect or confirm that your identity has been compromised and you’re in the United States, alert the three major credit bureaus: Equifax, TransUnion, and Experian.
Freezing your credit means that no one (not even you) can open a new credit card or bank account. This prevents criminals from misusing your identity. Initiating a credit freeze is free and it doesn’t affect your credit score.
Once you suspect a criminal has stolen your identity, file a report with the Federal Trade Commission. Its official identity theft website includes a form for you to detail the circumstances. From there, the FTC will investigate.
It’s important to file a report because law enforcement can get involved and hopefully stop the criminal from striking again. Also, an official document from law enforcement or the FTC may help your bank and the credit bureaus resolve the damage.
Whenever a company with which you have an account is breached, the first step you should take is to quickly change your password. The same goes for when your identity is compromised with the added step of getting in touch with your banks and asking their fraud department to issue you new credit and debit cards and put them on alert for possible suspicious charges.
Having unique passwords for all your accounts is crucial to keeping them secure. For instance, if one of your accounts is breached and a cybercriminal lifts that username and password combination, they may then attempt to use it on other sites. To ensure you have strong passwords and passphrases for every site, consider using password manager software. Password managers are incredibly secure and make it so you only have to remember one password ever again.
In addition to freezing your credit, you may have to sync up with each bureau to remedy any damage the identity thief may have done to your credit. Each bureau’s fraud department is very familiar with these scenarios, so their customer service department is experienced and more than willing to help you work through it.
Once you’ve cleaned up the immediate mess made by an identity thief, it’s important to continuously monitor your identity in case the thief is biding their time or pieces of your PII are still circulating on the dark web. Plus, the headache of one compromised identity incident is enough for someone to never want it to happen again. Identity monitoring is a very thorough process that will give you peace of mind that you’ll be protected and can enjoy your online life safely.
These five steps, while important, can be tedious. It may require a lot of patience to sit on hold and sift through all the relevant forms. Luckily, McAfee is an excellent partner who can help you with all your identity remediation needs with just one service: McAfee+ Ultimate. For example, security freeze is an easy way to put a halt on your credit. McAfee’s identity monitoring service monitors up to 60 unique types of personal details. If your PII appears on the dark web, Personal Data Cleanup can remove it.
Recover and move forward confidently after an identity theft with McAfee by your side.
The post Everything You Need to Know About Identity Remediation appeared first on McAfee Blog.
For many Aussies, identity theft was always something that happened to other people. People on TV, usually. But the recent spate of data breaches at Optus, Medibank and Energy Australia has made many of us pay far more attention than ever to one of the fastest growing crimes in our country.
According to the Department of Home Affairs, 1 in 4 Aussies will be the victim of identity theft over the course of their lives with an annual economic impact of more than $2 billion. And with the financial fallout from the recent data breaches only just starting to be counted, these statistics will no doubt increase dramatically next year.
Identity theft is when a cybercriminal gains access to your personal information to steal money or gain other benefits. Armed with your personal info, they can apply for real identity documents in your name but with another person’s photograph. This enables them to then apply for loans or benefits in your name, sign up for memberships or even apply for credit cards.
And it goes without saying that the financial and emotional fallout from identity theft can be huge. Since the Optus and Medibank hacking stories broke just a few months ago, there has been multiple stories of Aussie families who have had their identities stolen and who are in a world of pain. This Melbourne family who have had over $40,000 stolen from ATM withdrawals alone is just one example.
Your personal information is any piece of information or data that can confirm who you are or how to find you. It may be a single piece of information, or several pieces used together. It’s often referred to as personally identifiable information (PII). So, it includes your name, parents’ name, address, date of birth, phone numbers, email address, usernames/passwords or passphrases, bank account details, school or university attended, location check-ins even RSVPS for events.
Every time you register with a new shopping site or social media platform, you will be asked to share some personally identifiable information. However, what you share may be stolen or even misused – just think about the recent list of Australian companies who had their customers’ private information stolen by hackers. So that’s why you need to ensure you are only sharing your information with trusted online sites and take every possible step to protect your personal information online.
While there are no guarantees in life, there are steps you can take to ensure your online identity is as safe as possible. Here are my top 5 tips:
Multi-Factor Authentication (MFA) or 2 Factor Authentication (2FA) is a no-brainer because it makes a hacker’s life a lot harder. In short, it requires the user to provide two or more verification factors to gain access to an account or app. This might be a text, email or even a code generated by an authentication app. So, even if a hacker has your password and username, they still need that final piece of information before they can get their hands on your account!
Now this may take a bit of work to set up but using a unique and complex password on every account is one of the best things you can do to protect your online identity. And here’s the rationale – if you use the same password on all your accounts and your login details are stolen then hackers have access to all the accounts that are accessed with that password. Yikes!!! So, a unique password for each account is a great measure. I love using a password manager to make this process a little easier. Not only do they generate complex passwords, but they remember them too! All you need to do is remember your Master Password which needs to be extremely complex!!!
Updates are most commonly about addressing security weaknesses. And yes, I know they can be a pain but if you ignore them, you are essentially making it easier for hackers to find their way into your life via weak spots. And don’t forget to ensure your security software remains updated too!
I always recommend keeping a backup of all your important info in case something goes wrong. This should include all your photos, key documents and all your personally identifiable information. A hard drive works well but saving to the cloud is also a good option. I once dropped a hard drive and lost treasured family photos, so the cloud is my personal preference.
We all know knowledge is power so investing in top notch security and identity monitoring software will help keep you ahead of threats. McAfee+, McAfee’s new all in one privacy, identity and device protection solution is a fantastic way for Aussies to protect themselves online. It features identity monitoring and a password manager but also an unlimited VPN, a file shredder, protection score and parental controls. And the Rolls Royce version called McAfee+ Advanced, also offers subscribers additional identity protections including access to licensed restoration experts who can help you repair your identity and credit, in case you’re affected by a data breach. It also gives subscribers access to lost wallet protection which help you cancel and replace your ID, credit cards if they are lost or stolen.
Public, unsecured Wi-Fi can make life so much easier when you’re out and about but it’s also a tried and tested way for scammers to access your personal information. Unsecured Wi-Fi is free Wi-Fi that is available in public places such as libraries, cafes, or shopping centres. So, instead of using Wi-Fi, just use the data in your phone plan. Or alternatively invest in a Virtual Private Network (VPN) that cleverly encrypts everything you share on your device.
About 2 months ago, I embarked on a project to clean up my online life. I’m working through the list of sites I have accounts with and am closing those I no longer use, I’m also doing a huge password audit to ensure they are all unique to each site and are super complex, thanks to my password manager. Now, I’m not quite done yet, but things are in better shape than they were. Why not consider doing the same? With the holiday season fast approaching, why not dedicate a little of your poolside time to practicing a little cyber hygiene.
Till next time, keep those identities safe!
Alex
The post The Best Way To Protect Your Online Identity appeared first on McAfee Blog.
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