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Millions of Americans receiving food assistance benefits just earned a new right that they can’t yet enforce: The right to be reimbursed if funds on their Electronic Benefit Transfer (EBT) cards are stolen by card skimming devices secretly installed at cash machines and grocery store checkout lanes.
On December 29, 2022, President Biden signed into law the Consolidated Appropriations Act of 2023, which — for the first time ever — includes provisions for the replacement of stolen EBT benefits. This is a big deal because in 2022, organized crime groups began massively targeting EBT accounts — often emptying affected accounts at ATMs immediately after the states disperse funds each month.
EBT cards can be used along with a personal identification number (PIN) to pay for goods at participating stores, and to withdraw cash from an ATM. However, EBT cards differ from debit cards issued to most Americans in two important ways. First, most states do not equip EBT cards with smart chip technology, which can make the cards more difficult and expensive for skimming thieves to clone.
More critically, EBT participants traditionally have had little hope of recovering food assistance funds when their cards were copied by card-skimming devices and used for fraud. That’s because while the EBT programs are operated by individually by the states, those programs are funded by the U.S. Department of Agriculture (USDA), which until late last year was barred from reimbursing states for stolen EBT funds.
The protections passed in the 2023 Appropriations Act allow states to use federal funds to replace stolen EBT benefits, and they permit states to seek reimbursement for any skimmed EBT funds they may have replaced from their own coffers (dating back to Oct. 1, 2022).
But first, all 50 states must each submit a plan for how they are going to protect and replace food benefits stolen via card skimming. Guidance for the states in drafting those plans was issued by the USDA on Jan. 31 (PDF), and states that don’t get them done before Feb. 27, 2023 risk losing the ability to be reimbursed for EBT fraud losses.
Deborah Harris is a staff attorney at The Massachusetts Law Reform Institute (MLRI), a nonprofit legal assistance organization that has closely tracked the EBT skimming epidemic. In November 2022, the MLRI filed a class-action lawsuit against Massachusetts on behalf of thousands of low-income families who were collectively robbed of more than $1 million in food assistance benefits by card skimming devices secretly installed at cash machines and grocery store checkout lanes across the state.
Harris said she’s pleased that the USDA guidelines were issued so promptly, and that the guidance for states was not overly prescriptive. For example, some security experts have suggested that adding contactless capability to EBT cards could help participants avoid skimming devices altogether. But Harris said contactless cards do not require a PIN, which is the only thing that stops EBT cards from being drained at the ATM when a participant’s card is lost or stolen.
Then again, nothing in the guidance even mentions chip-based cards, or any other advice for improving the physical security of EBT cards. Rather, it suggests states should seek to develop the capability to perform basic fraud detection and alerting on suspicious transactions, such as when an EBT card that is normally used only in one geographic area suddenly is used to withdraw cash at an ATM halfway across the country.
“Besides having the states move fast to approve their plans, we’d also like to see a focused effort to move states from magstripe-only cards to chip, and also assisting states to develop the algorithms that will enable them to identify likely incidents of stolen benefits,” Harris said.
Harris said Massachusetts has begun using algorithms to look for these suspicious transaction patterns throughout its EBT network, and now has the ability to alert households and verify transactions. But she said most states do not have this capability.
“We have heard that other states aren’t currently able to do that,” Harris said. “But encouraging states to more affirmatively identify instances of likely theft and assisting with the claims and verification process is critical. Most households can’t do that on their own, and in Massachusetts it’s very hard for a person to get a copy of their transaction history. Some states can do that through third-party apps, but something so basic should not be on the burden of EBT households.”
Some states aren’t waiting for direction from the federal government to beef up EBT card security. Like Maryland, which identified more than 1,400 households hit by EBT skimming attacks last year — a tenfold increase over 2021.
Advocates for EBT beneficiaries in Maryland are backing Senate Bill 401 (PDF), which would require the use of chip technology and ongoing monitoring for suspicious activity (a hearing on SB401 is scheduled in the Maryland Senate Finance Commission for Thursday, Feb. 23, at 1 p.m.).
Michelle Salomon Madaio is a director at the Homeless Persons Representation Project, a legal assistance organization based in Silver Spring, Md. Madaio said the bill would require the state Department of Human Services to replace skimmed benefits, not only after the bill goes into effect but also retroactively from January 2020 to the present.
Madaio said the bill also would require the state to monitor for patterns of suspicious activity on EBT cards, and to develop a mechanism to contact potentially affected households.
“For most of the skimming victims we’ve worked with, the fraudulent transactions would be pretty easy to spot because they mostly happened in the middle of the night or out of state, or both,” Madaio said. “To make matters worse, a lot of families whose benefits were scammed then incurred late fees on many other things as a result.”
It is not difficult to see why organized crime groups have pounced on EBT cards as easy money. In most traditional payment card transactions, there are usually several parties that have a financial interest in minimizing fraud and fraud losses, including the bank that issued the card, the card network (Visa, MasterCard, Discover, etc.), and the merchant.
But that infrastructure simply does not exist within state EBT programs, and it certainly isn’t a thing at the inter-state level. What that means is that the vast majority of EBT cards have zero fraud controls, which is exactly what continues to make them so appealing to thieves.
For now, the only fraud controls available to most EBT cardholders include being especially paranoid about where they use their cards, and frequently changing their PINs.
According to USDA guidance issued prior to the passage of the appropriations act, EBT cardholders should consider changing their card PIN at least once a month.
“By changing PINs frequently, at least monthly, and doing so before benefit issuance dates, households can minimize their risk of stolen benefits from a previously skimmed EBT card,” the USDA advised.
For Cisco engineers working on Duo, having a remote-first workplace has helped them reach life goals, connect with colleagues around the world, and be intentional communicators. We understand that working remotely can be an adjustment — that’s why we’ve compiled the 10 parts of remote work that surprised our team members most and their advice for navigating the nuances. If you’re interested in being part of a remote-first workplace, check out our open positions.
Senior Engineering Leader David Rines has worked remotely for the past seven years. He’s found that Cisco’s approach to distributed teams has “enabled us to pick up the right talent, and not necessarily local talent. We are moving towards a global, follow the sun environment,” he said.
One of the aspects Rines appreciates most of this structure is getting “a widely varied set of perspectives and experiences that help build a more reliable, more robust product, which is why we’re here.”
Another benefit to having colleagues across the globe is the sharing of recipes, a perk Senior Site Reliability Engineer Bernard Ting particularly enjoys. Proactively communicating with colleagues virtually “helps you to form bonds with people from other teams. You can always learn something new about cultures elsewhere. I talk to people about food and so I’m always gathering recipes from people from all over the world,” Ting shared.
While some may fear that working remotely could lead to feelings of isolation and loneliness, a different camaraderie can flourish in the structure of our distributed teams. With colleagues across time zones, “there’s always someone there who you can reach out to help solve your problem,” Rines said.
Collaboration hours are another way Site Reliability Engineering Manager Jaya Sistla has cultivated virtual community and problem-solving. These hours are blocked off for team members to talk about what they’re working on. “The main thing is being able to ask for help so you don’t go into the rabbit hole debugging things,” Sistla said.
Ting points out that working in a distributed model allows you to really engage in virtual events and conversations. Given that the team mainly communicates through online chat, Ting has found that “forces you to see everyone as equally approachable, which has made me more comfortable reaching out to people from anywhere in the world.”
For folks sharing an office, collaboration can happen through casual chats over coffee. When facing a challenge, you can ask your neighbor for support. While ideally virtual communication could have a similar cadence and spontaneity, the logistics of remote and distributed work require intentionality and being proactive in connecting with colleagues as people and as co-workers.
When Ting first started working remotely, he felt that every meeting needed to be formal and have a business objective. By sharing his feelings with his manager, he was reassured that “socializing is a very important part of teamwork, because if you don’t have a good relationship with your colleagues you’re not going to be able to have healthy discussions, healthy conflict or be able to critique each other when the situation arises.”
Since that conversation, Ting has been more proactive about catching up with colleagues, which can include sharing a coffee over video chat. Duo’s “coffee roulette” formalizes the process as every month, employees who opt in can be randomly paired up for a quick half-hour chat focused exclusively on socializing. Ting has found being proactive about socializing virtually helpful. “It’s made me more intentional with my time and really treasure the social experience you can get,” he said.
Some folks may be concerned that without a manager observing their efforts and work ethic day in and day out, it may be harder to recognize accomplishments and challenges. Ting found that within his team “when you work on projects and in your one-on-ones with your managers, they’re always very intentional about learning what you’ve been doing and seeing what your progress is like on certain projects. I’ve been asked, ‘How do you think you can improve? What are some of the things you’ve been doing outside of the team work?’”
To cultivate cross-team collaboration and education, there are thoughtfully planned virtual lunch and learns. “We schedule training sessions and common meetings at times that are flexible for everyone. If it has to be repeated, we do it so people can comfortably attend rather than stretching themselves and attending at odd hours,” Sistla said.
For Software Engineer Nick Aspinall, an important and fun part of working remotely is keeping in touch with virtual messaging. One unique perk has been getting to create and customize emojis with team members including a few of himself in “various ridiculous states,” he said.
Connecting with colleagues on themed channels focused on personal and professional interests from coffee to pets “makes it really cool because you can meet people across different teams and still get some of the feeling of rubbing elbows that you get when you’re in the office,” Aspinall said. Participating in these virtual conversations boosts morale while also providing an endless supply of cute animal pics.
Given the multi-faceted nature of our work and the importance of consistent information sharing, having different communication channels and formats to communicate data with varying degrees of complexity is vital. Having information readily accessible, accurate and updated is particularly necessary in a field like cybersecurity.
Senior Software Engineer Mario Lopez finds that the variety of information sources contributes to an easeful remote working experience. For instance, for complex architecture decisions or detailing, Duo’s Wiki is the best source.
Software Engineer Hanna Fernandez has benefited from chat channels dedicated to design and engineering topics to “see what everyone’s up to and what thoughts people have,” she said. Sista pointed out these are great places to ask questions and open up dialogue to solve problems.
Our culture is “video-on,” meaning that it is preferred that during video meetings, as much as possible, attendees have their cameras on. Lopez loves this because “you get a bit of that personal human element.”
“We’re all people behind these screens. You definitely get some of people’s personality through text, but you get it more when you actually see them. It’s infectious when you see someone smiling. You’ve got to smile back,” he shared (while we both smiled).
When Fernandez started at Cisco, she was advised to schedule individual meetings with everyone she would be working with on every team that she joined. That suggestion is one she’s applied even virtually.
“It’s a great strategy because I already know that my team is super talented and very smart, but this way I also get to know them as humans beyond their roles,” Fernandez said. Fernandez also finds it important to check in with co-workers and ask how they’re feeling and how their time off was. “I know a lot of people hate small talk, but it’s not just small talk. I’m genuinely interested in how my co-workers are doing.”
One of Ting’s biggest goals was buying his first house in the countryside outside of London. By working remotely, Ting has flexibility in his location which allowed him to achieve his goal of buying a house and settling down with his partner, while giving their dogs the space they need to be dogs.
When transitioning from fully remote to hybrid, it’s important to recognize that there will be some shifts to get accustomed to. As the structures of remote, distributed and hybrid work evolve, it’s important to stay flexible and notice what’s possible through multiple modalities of team building. Many teams have enjoyed in-person gatherings and connecting through virtual lunches and team games when remote.
Fernandez has had multiple roles with multiple structures at Cisco. As an intern, she was fully in person and shared desk space with other interns who collaborated on full stack engineering. While working in finance IT, Fernandez was hybrid and many of her colleagues were distributed among multiple offices. The pandemic began while she was in a DevOps role, forcing her to maintain boundaries around her work time while working fully remotely. In her current role working on Duo, Fernandez is completely remote but advocates for in-person events if possible, because “humans are social creatures who want to see each other’s faces in real life once in a while.”
For Aspinall, “when we did come back to the office, there was a bit of an adjustment period where you were overstimulated from the office.” He also wanted to ensure team members who were 100% remote were fully included. Now he sees that while half his team is fully remote and the other half is hybrid, “that doesn’t stop anyone from doing anything. All of our meetings feel the same. They’re all seamless.”
If you’re interested in joining our team from wherever you are in the world, check out our open roles.
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As the majority of the global Covid fog finally started lifting in 2022, other events – and their associated risks – started to fill the headspace of C-level execs the world over. In my role, I regularly engage with CISOs in all kinds of sectors, representatives at industry bodies, and experts at analyst houses. This gives me an invaluable macroview not only of how the last 12 months have affected organizations and what CISOs are thinking about, but also how the upcoming year is shaping up.
Using this information, last year I wrote a blog summing up the nine top of mind issues I believed will most impact CISOs as we headed into 2022. Many of them still ring true now and will continue to do so, but some new concerns have risen up the agenda. Here are the topics that I think will be top of mind in 2023, and what CISOs can do to prepare.
One aspect that has come to the fore this year is the CISO’s position as ‘guardian of customers’ private data’ in the event of a breach, and their responsibilities over the level of disclosure they later provide. And here, we are not only talking about the legal duty to inform regulators, but the implicit moral duty to inform third parties, customers, etc. From my conversations this year, this whole area is getting CISOs thinking about their own personal liability more.
As a result of this, next year we could see CISOs tightening up the disclosure decision making process, focusing on quicker and greater clarity on breach impact, and even looking to include personal liability cover in cyber insurance contracts. CISOs will also likely be pushing more tabletop exercises with the executive leadership team to ask and answer questions around what is showed, to whom, and by whom.
Cyber insurance has become a newsworthy topic over the last 24 months, mainly due to the hardening of the market, as insurance products have become less profitable for underwriters and insurers’ costs have risen. But the topic will continue to be in focus as we move into 2023, with insurers demanding greater attribution – aka the science of identifying the perpetrator of a cybercrime by comparing the evidence gathered from an attack with evidence gathered from earlier attacks that have been attributed to known perpetrators to find similarities.
The need for greater attribution stems from the news that some insurers are announcing that they are not covering nation state attacks, including major marketplace for insurance and reinsurance, Lloyd’s – a topic I covered with colleague and co-author Martin Lee, in this blog earlier in the year.
Greater preparation and crystal-clear clarity of the extent to which attribution has taken place when negotiating contracts will be an essential element for CISOs going forward. For more practical advice on this topic, I also wrote a blog on some of the challenges and opportunities within the cyber liability insurance market back in June which you can read here.
Being a CISO has never been more complex. With more sophisticated attacks, scarcity of resources, the challenges of communicating effectively with the board, and more demanding regulatory drivers like the recently approved NIS2 in the EU, which includes a requirement to flag incidents that cause a significant financial implication or operational disruption to the service or to others within 24 hours.
With so much to consider, it is vital that CISOs have a clear understanding of the core elements of what they protect. Questions like ‘where is the data?’, ‘who is accessing it?’, ‘what applications is the organization using?’, ‘where and what is in the cloud?’ will continue to be asked, with an overarching need to make management of the security function more flexible and simpler for the user. This visibility will also inevitably help ease quicker decision making and less of an operational overhead when it comes to regulatory compliance, so the benefits of asking these questions are clear.
According to Forrester, the term Zero Trust was born in 2009. Since then, it has been used liberally by different cybersecurity vendors – with various degrees of accuracy. Zero Trust implementations, while being the most secure approach a firm can take, are long journeys that take multiple years for major enterprises to carry out, so it is vital that they start as they mean to go on. But it is clear from the interactions we have had that many CISOs still don’t know where to start, as we touched on in point #3.
However, that can be easier said than done in many cases, as the principles within Zero trust fundamentally turn traditional security methods on their head, from protecting from the outside in (guarding your company’s parameter from external threats) to protecting from in the inside out (guarding individual assets from all threats, both internal and external). This is particularly challenging for large enterprises with a multitude of different silos, stakeholders and business divisions to consider.
The key to success on a zero-trust journey is to set up the right governance mode with the relevant stakeholders and communicate all changes. It is also worth taking the opportunity to update their solutions via a tech refresh which has a multitude of benefits, as explained in our most recent Security Outcomes Study (volume 2).
For more on where to start check out our eBook which explores the five phases to achieving zero trust, and if you have already embarked on the journey, read our recently published Guide to Zero Trust Maturity to help you find quick wins along the way.
As with last year, ransomware continues to be the main tactical issue and concern facing CISOs. More specifically, the uncertainty around when and how an attack could be launched against the organization is a constant threat.
Increased regulation on the payment of ransomware and declaring payments is predicted, on top of the Cyber Incident Reporting for Critical Infrastructure Act of 2022 (CIRCIA), the Ransom Disclosure Act, but that doesn’t help alleviate ransomware worries, especially as this will again put the CISO in the firing line.
CISOs will continue to keep a focus on the core basics to prevent or limit the impact of an attack, and again have a closer look at how any ransomware payment may or may not be paid and who will authorize payment. For more on how executives can prepare for ransomware attacks, read this blog from Cisco Talos.
Traditionally CISOs have talked about the importance of improving security awareness which has resulted in the growth of those test phishing emails we all know and love so much. Joking aside, there is increased discussion now about the limited impact of this approach, including this in depth study from the computer science department of ETH Zurich.
The study, which was the largest both in terms of scale and length at time of publishing, revealed that ‘embedded training during simulated phishing exercises, as commonly deployed in the industry today, does not make employees more resilient to phishing, but instead it can have unexpected side effects that can make employees even more susceptible to phishing’.
For the most effective security awareness, culture is key. This means that everyone should see themselves as part of the security team, like the approach that has been taken when approaching the issue of safety in many high-risk industries. In 2023, CISOs will now be keen to bring about a change to a security culture by making security inclusive, looking to create security champions within the business unit, and finding new methods to communicate the security message.
Last year, we talked about preparing for the ‘great resignation’ and how to prevent staff leaving as WFH became a norm rather than an exception. In the past year, the conversations I have had have altered to focus on how to ensure recruitment and retention of key staff within the business by ensuring they work in an environment that supports their role.
Overly restrictive security practices, burdensome security with too many friction points, and limitations around what resources and tools can be used may deter the best talent from joining – or indeed staying – with an organization. And CISOs don’t need that extra worry of being the reason behind that kind of ‘brain drain’. So, security will need to focus on supporting the introduction of flexibility and the ease of user experience, such as passwordless or risk-based authentication.
Just when we thought it was safe to go back into the organization with MFA protecting us, along came methods of attack that rely on push-based authentication vulnerabilities including:
There has been a lot written about this kind of technique and how it works (including guidance from Duo) due to some recent high-profile cases. So, in the forthcoming year CISOs will look to update their solutions and introduce new ways to authenticate, along with increased communications to users on the topic.
This issue was highlighted again this year driven by regulations in different sectors such as the UK Telecoms (Security) Act which went live in the UK in November 2022 and the new EU regulation on digital operational resilience for financial services firms (DORA), which the European Parliament voted to adopt, also in November 2022. Both prompt greater focus on compliance, more reporting and understanding the dependency and interaction organizations have with the supply chain and other third parties.
CISOs will focus on obtaining reassurance from third parties as to their posture and will receive a lot of requests from others about where their organization stands, so it is crucial more robust insight into third parties is gained, documented, and communicated.
When writing this blog, and comparing it to last year’s, the 2023 top nine topics fit into three categories. Some themes make a reappearance, seem to repeat themselves such as the need to improve security’s interaction with users and the need to keep up to date with digital change. Others appear as almost incremental changes to current capabilities such as an adjusted approach to MFA to cope with push fatigue. But, perhaps one of the most striking differences to previous years is the new focus on the role of the CISO in the firing line and the personal impact that may have. We will of course continue to monitor all changes over the year and lend our viewpoint to give guidance. We wish you a secure and prosperous new year!
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For these Cisconians, hands-on is the way to go when it comes to giving back. Using Cisco’s Time2Give benefit that provides 10 paid days to volunteer each year, team members rolled up their sleeves to build homes, cuddle and care for animals, distribute food and more. If you also value giving back, check out our open roles.
Marketing Specialist, Global Events Julie Kramer used Time2Give to build a shed with Habitat for Humanity of Huron Valley. Kramer especially appreciated learning about the organization’s purpose in addition to learning how to build.
John Hindman, an account executive, used Time2Give to spend a week in Nicaragua with SuNica, an organization centered on clean water and fellowship. Hindman cleared out downed trees, picked coffee and built treehouses to allow the organization to host more children from surrounding communities.
In the community Hindman visited, repurposing recycled materials is critical to the economy, and one way that happens is through “mining” the local landfill. Hindman’s team encouraged local employees and led games and activities for local children.
For those considering Time2Give, Hindman says, “Do it. Unplug, find something you’re passionate about, set up your out-of-office, and ignore everything work-related for the time you’re serving.”
Animal lover Carrie Cordeiro, a Cisco Secure digital strategist/manager on the Brand Marketing team, volunteers with Hopalong and Muttville as a kitten cuddler and dog walker. Most of her time is spent transporting kittens, puppies, cats and dogs around the Bay Area to vet appointments, adoption centers and foster locations.
The best part for Cordeiro is “getting to interact with so many adorable animals,” she said. As for leadership support around utilizing Time2Give? “I love doing it and my management team absolutely supports it, especially when I share photos.”
Customer Success Manager Kristen Gehrke reminds us that, “You don’t always have to look far to utilize Time2Give.” She sewed a baby blanket for Bluebonnet Trails Community Services. “The best part of the experience was giving back to mothers and their babies, as I am an expecting mother myself,” she said.
Engineering Manager Blake Ellingham organized food pantry shelves and packed bags for food distributions with HTB Food Bank. “I love getting to do work with my hands that helps others,” he said.
Ellingham recommends scheduling something routine for Time2Give. “Consistency matters! By going in every week for a half day of volunteering, I was able to make great friends with the staff,” he said.
From empowering youth globally and remotely to volunteering across community hubs, Cisconians deeply value innovative ways to contribute their time and talents.
If you are interested in increasing the impact of your skills and passions at work and beyond, check out our open positions.
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SaaS Security Marketing Manager Laura O’Melia has always been interested in living and working internationally. After living in Austin, Texas for twenty years, O’Melia was ready for a new adventure and decided to move to Sydney, Australia with the support and encouragement of her manager and Cisco. The pandemic delayed her plans, but now that O’Melia’s settling into life and work in Australia, she shared how she made the move to work from anywhere and how you can, too.
What do you do?
O’Melia: I am on the Security Marketing team and focus on driving demand for our Zero Trust solution in the Asia-Pacific, Japan and China (APJC) region. I work closely with the Sales teams to do activities that will generate pipeline and educate prospects on our security solutions. I spend time finding new leads and trying new ways to engage with our top prospects while having fun along the way.
What do you like most about working at Cisco?
O’Melia: What I love most about working at Cisco is the amount of positive contributions we get to have on the world, from solving some of the world’s biggest problems around cybersecurity to giving money and resources to others in need. I also love the feeling of empowerment to create my own work/life balance as Cisco allows me the opportunity to have a flexible schedule.
What has been your career journey within Cisco?
O’Melia: I started at Duo Security in 2017. While working in Field Marketing, I was able to gain experience across many different teams. For example, I worked closely with a region in the U.S. as well as the Managed Service Provider team, which is a global team with a completely different business model. The needs differ greatly, from how we report and track metrics to the messaging and offers from one team to the next. I am now working in a very different market that is much larger and includes many more languages, so that brings a new level of understanding to how we show up in the market to achieve business goals.
“Stepping outside of my comfort zone is one of my favorite things to do.”
– Laura O’Melia
What prompted you to relocate from Austin, Texas to Sydney, Australia?
O’Melia: Austin is great and was my home for 20 years, but I still wanted to gain international work experience to learn what it would be like somewhere else and compare it to what I know.
Stepping outside of my comfort zone is one of my favorite things to do, so when I heard Duo was expanding internationally and there was an opportunity in Australia, I was immediately interested. Everyone I know that has visited Australia always has absolutely wonderful things to say, so without ever having visited I agreed to take a long-term international two-year assignment.
How has Cisco supported your relocation?
O’Melia: I worked closely with my manager on the process from start to finish. We had the support of Cisco’s Mobility Services team, a group of Cisco employees that help with relocation services. We worked with immigration to obtain my work visa. I was planning to relocate in March 2020 but as we know, the borders were closed and visas were not being processed for nearly two years. I was already in-role, so continued to support the APJC team from Austin.
When the time came, Cisco had a team of experts that I worked with to pack and ship my belongings and help get set up with an overseas bank. I also worked with a realtor to help me find a place to live, and the team even assists with my U.S. and Australian tax returns while I am away.
How has your work changed since relocating?
O’Melia: My role has expanded from doing lead-gen events for Duo in Australia and New Zealand to now being responsible for driving demand across the APJC region through digital campaigns and other marketing channels. I still strive to provide qualified leads to Sales and educate the market on our offerings. My goal is to help get Cisco Secure solutions into more doors to ultimately give users a better experience and stop the bad actors from doing harm.
What advice do you have for others who want to work from anywhere?
O’Melia: If you get the opportunity, take it. Everyone has their own path, but if you feel your career could benefit, even slightly, from the experience you will gain moving to another country and figuring things out far from what you know today, why not give it a try? You can learn so much from meeting and working with people that have a very different experience than you might know.
Ready for an adventure? If you want to solve global challenges through cybersecurity with the potential to work anywhere, check out our open roles.
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
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A nonprofit organization is suing the state of Massachusetts on behalf of thousands of low-income families who were collectively robbed of more than a $1 million in food assistance benefits by card skimming devices secretly installed at cash machines and grocery store checkout lanes across the state. Federal law bars states from replacing these benefits using federal funds, and a recent rash of skimming incidents nationwide has disproportionately affected those receiving food assistance via state-issued prepaid debit cards.
The Massachusetts SNAP benefits card looks more like a library card than a payment card.
On Nov. 4, The Massachusetts Law Reform Institute (MLRI) filed a class action lawsuit on behalf of low-income families whose Supplemental Nutrition and Assistance Program (SNAP) benefits were stolen from their accounts. The SNAP program serves over a million people in Massachusetts, and 41 million people nationally.
“Over the past few months, thieves have stolen over a million SNAP dollars from thousands of Massachusetts families – putting their nutrition and economic stability at risk,” the MLRI said in a statement on the lawsuit. “The criminals attach a skimming device on a POS (point of sale) terminal to capture the household’s account information and PIN. The criminals then use that information to make a fake card and steal the SNAP benefits.”
In announcing the lawsuit, the MRLI linked to a story KrebsOnSecurity published last month that examined how skimming thieves increasingly are targeting SNAP payment card holders nationwide. The story looked at how the vast majority of SNAP benefit cards issued by the states do not include the latest chip technology that makes it more difficult and expensive for thieves to clone them.
The story also highlighted how SNAP cardholders usually have little recourse to recover any stolen funds — even in unlikely cases where the victim has gathered mountains of proof to show state and federal officials that the fraudulent withdrawals were not theirs.
Deborah Harris is a staff attorney at the MLRI. Harris said the goal of the lawsuit is to force Massachusetts to reimburse SNAP skimming victims using state funds, and to convince The U.S. Department of Agriculture (USDA) — which funds the program that states draw from — to change its policies and allow states to replace stolen benefits with federal funds.
“Ultimately we think it’s the USDA that needs to step up and tell states they have a duty to restore the stolen benefits, and that USDA will cover the cost at least until there is better security in place, such as chip cards,” Harris told KrebsOnSecurity.
“The losses we’re talking about are relatively small in the scheme of total SNAP expenditures which are billions,” she said. “But if you are a family that can’t pay for food because you suddenly don’t have money in your account, it’s devastating for the family.”
The USDA has not said it will help states restore the stolen funds. But on Oct. 31, 2022, the agency released guidance (PDF) whose primary instructions were included in an appendix titled, Card Security Options Available to Households. Notably, the USDA did not mention the idea of shifting to chip-based SNAP benefits cards.
The recently issued USDA guidance.
“The guidance generally continues to make households responsible for preventing the theft of their benefits as well as for suffering the loss when benefits are stolen through no fault of the household,” Harris said. “Many of the recommendations are not practical for households who don’t have a smartphone to receive text messages and aren’t able to change their PIN after each transaction and keep track of the new PIN.”
Harris said three of the four recommendations are not currently available in Massachusetts, and they are very likely not currently available in other states. For example, she said, Massachusetts households do not have the option of freezing or locking their cards between transactions. Nor do they receive alerts about transactions. And they most certainly don’t have any way to block out-of-state transactions.
“Perhaps these are options that [card] processors and states could provide, but they are not available now as far as we know,” Harris said. “Most likely they would take time to implement.”
The Center for Law and Social Policy (CLASP) recently published Five Ways State Agencies Can Support EBT Users at Risk of Skimming. CLASP says while it is true states can’t use federal funds to replace benefits unless the loss was due to a “system error,” states could use their own funds.
“Doing so will ensure families don’t have to go without food, gas money, or their rent for the month,” CLASP wrote.
That would help address the symptoms of card skimming, but not a root cause. Hardly anyone is suggesting the obvious, which is to equip SNAP benefit cards with the same security technology afforded to practically everyone else participating in the U.S. banking system.
There are several reasons most state-issued SNAP benefit cards do not include chips. For starters, nobody says they have to. Also, it’s a fair bit more expensive to produce chip cards versus plain old magnetic stripe cards, and many state assistance programs are chronically under-funded. Finally, there is no vocal (or at least well-heeled) constituency advocating for change.
A copy of the class action complaint filed by the MLRI is available here.
Cisconians delight in contributing to their communities in a variety of ways including at the local theatre, farm and library. Cisco’s paid Time2Give benefit encourages team members to volunteer at the places where their passions thrive.
How should you decide where to get involved? Customer Success Program Manager Kate Pydyn advises: “Find something that speaks to your passion while giving back. There are so many opportunities that involve being outdoors, crafting, teaching skills you’ve developed, telling stories or providing comfort.”
With ten paid days a year to give, these Cisconians demonstrate that building relationships with people, the arts and the earth can increase fulfillment, connection and community.
Urban farming is an issue very close to the heart of Petra Hammerl, a senior enterprise customer success manager who works on Duo Security. Hammerl frequently volunteers at Farm City Detroit, part of Detroit Blight Busters. Using Time2Give, Hammerl has shared the experience by “bringing a crew of awesome co-workers which has been amazing and a lot of fun,” she said.
“It felt great to take action! There are so many problems in the world, and I often feel powerless to make a difference. What I did was small, but with all of the volunteers together, the work that was done makes a real difference in the lives of my neighbors.” – Kate Pydyn
Pydyn and Emily Gennrich, a manager of operations for security customer success at Cisco Secure, joined in on the fun by contributing to multiple facets of gardening from weeding to harvesting food. “It felt great to take action! There are so many problems in the world, and I often feel powerless to make a difference. What I did was small, but with all of the volunteers together, the work that was done makes a real difference in the lives of my neighbors,” Pydyn said.
Senior Communications Manager, Brand Strategy & Design at Cisco Secure Chrysta Cherrie spent her Time2Give as a sighted assistant at the VISIONS vendor fair, hosted at the Ann Arbor District Library Downtown. “I was really happy to take some time to volunteer at the VISIONS vendor fair for people who are blind, visually impaired or physically disabled,” Cherrie said.
Learning how to be a sighted assistant was “a reminder that we can do more when we can rely on each other. Taking the time to better understand how someone makes their way through life gives you a chance to build empathy,” Cherrie said. She escorted attendees around the event where exhibitors offered products and services like electronic readers, leader dogs and transportation. There were also talks throughout the day and Cherrie helped attendees navigate between the presentation and vendor areas.
Meeting attendees of the VISIONS vendor fair and experiencing how meaningful the event is also moved Cherrie. The fair “brings out folks throughout southeast Michigan, so there’s a good chance that the person you’re assisting will run into some friends, and getting to see people connect like that can’t help but make you feel good,” Cherrie said.
Jenny Callans, a senior design researcher who works on Duo Security, serves as the chair of the Friends of the Detroit Film Theatre’s Auxiliary, a part of the Detroit Institute of Arts. “We support the mission of the Friends of the Detroit Film Theatre to make great niche films accessible to audiences,” she said. To do that, the organization is responsible for building a community of film fans and overseeing how donations are spent.
For Callans, the most meaningful part of using Time2Give to support the FDFT and the DIA is sharing her love of film with others. Time2Give supports her duties as FDFT chair, and gives her a sense of connection when she’s visiting the DFT to take in a movie. “Sitting in a theatre next to my young adult son, but surrounded by strangers watching a film that is unusual or unexpected but which moves me and challenges me to think is the best part hands-down,” Callans said.
From supporting youth to volunteering at community hubs, Time2Give “is a fantastic opportunity to have a long-lasting, meaningful relationship with your community by volunteering as a board or committee member! Having a long-term presence with an org is amazingly impactful, for you and for the organization,” Callans said.
Time2Give is one of Cherrie’s favorite things about working at Cisco. She says, “Take advantage of the opportunity! Time2Give is a great way to give back to your community and the people and causes that you care about.”
Stay tuned for more posts celebrating the community engagement Time2Give fosters and check out our open roles to join in on giving back.
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Giving back is part of the ethos at Cisco. Part of how that happens is through employees volunteering as part of Cisco’s Time2Give benefit in which employees can use paid time to contribute to their communities and support the causes they’re passionate about. During the pandemic, Cisco increased this benefit from five paid volunteering days to 10 and encourages virtual volunteering, too.
Elizabeth Chang, a software engineer on the Duo Security platform services team, considers Time2Give a great opportunity to “invest in people around you. It is amazing that Cisco supports what we are passionate about and that we can use this time to grow ourselves in other areas of life,” she said.
Cisconians care deeply about many causes, and this post celebrates how teammates spend their time supporting children, youth and teens in and out of school and those preparing for college. Stay tuned for future posts highlighting how other employees give their time. You may even be inspired to find out how you can develop your skills while contributing to organizations that matter to you!
Pierpaolo Panarotto, an account executive on Duo’s EMEAR continental team, volunteers at Sport senza frontiere onlus, a summer sports camp in Italy for refugee children. This summer Panarotto tutored and taught badminton. The program also welcomed children from Ukraine this year.
For Panarotto, the best part, hands down, was seeing the children’s smiles. He advised, “Give back to your community. Sometimes we forget how lucky we are.”
Chang also volunteered at a summer camp, supporting middle and high school students in Boston. The program she supported, Area Youth Ministry Leadership Camp and Summer Boost, fosters leadership skills and college readiness while promoting mentorship.
By helping lead a coding workshop, Chang was able to share what she does professionally. “I was glad that I got to help inspire youth to pursue computer science,” she said. The camp was such a hit that many participants “didn’t want to go home because they had such a fun time,” Chang shared.
“Take the time! You’ll never get the opportunity to go back and take it later. Your community and your heart will thank you!” – Sarah Moon-Musser
Now that school has started, Engineering Program Manager in Platform Engineering Sarah Moon-Musser helps teach the Belleville High School Marching Band’s color guard choreography for their halftime show. She loves spending time with the students. To those considering utilizing Time2Give Moon-Musser says, “Take the time! You’ll never get the opportunity to go back and take it later. Your community and your heart will thank you!”
College readiness is also a passion for Justin Fan and Seema Kathuria who both volunteer with Code2College. They’re able to volunteer virtually by reviewing resumes and college entrance essays and providing constructive feedback through shared documents.
Senior Product Marketing Manager, Kathuria appreciates “learning about the experiences of high school students and how they approach writing about their accomplishments,” she said.
For Fan, a senior customer success manager in security customer success, “the best part is supporting younger generations as they move into college and career. They’re so much more focused and mature than I was at their age,” he said. Fan also participates in virtual career workshops with high school and college students with Students Rising Above.
For others wanting to use Time2Give, Fan suggests finding opportunities you’re passionate about and utilizing light meeting days to volunteer. Kathuria says, “Take advantage of the 10 Time2Give days per year that Cisco gives us. It is very generous, and it feels so good to give back to the community in whatever way makes you happy and fulfilled.”
If you’re looking to feel fulfilled by your work and the impact you can make, please check out our open roles.
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Self-awareness goes a long way in determining your next professional steps. While job searching, it’s critical to identify how to leverage your transferable skills and network, while also evaluating what environmental factors of work and work culture matter to you most. Learn what it’s like to work at Cisco and the top 10 ways to suss out a workplace that suits your needs from leaders at Cisco Secure, Cisco Talos and Duo Security.
First things first. Emily Reid, the newly appointed director of employee experience at Cisco Secure who came from Duo Security, advises, “Do your own research to see how the company and their employees describe the culture publicly — on the company’s website and through other sites, articles and resources. For tech companies specifically I always think, “What else do you have beyond the ping-pong table?”’
The interview process is the next key opportunity to find out what culture is like beyond amenities. To gain multiple perspectives, Reid recommends asking about company culture in every interview you have.
The question at the top of Reid’s list: Do you have programs and resources to support the development and success of your employees? “I want to know how a company will be investing in my career growth and if I will feel welcome and included as part of the team. Seeing what a company chooses to center and highlight when describing their culture is usually very telling,” she said.
Interning at a company is another way to get firsthand knowledge and can lead to full-time employment. “several former interns are now people leaders managing their own teams — and their own interns — coming full circle,” Reid said.
Knowing that there is safety and support in bringing your whole self to work is vital. What policies, programs and initiatives are in place that demonstrate an organization’s commitment to diversity, equity, inclusion and belonging?
Cisco’s ongoing commitments to social justice and pay parity include twelve action steps as part of Cisco’s Social Justice Blueprint. Cultivating a conscious culture includes on-going dialogue, programs and events meant to increase equality. Employee Resource Organizations and mentorship programs provide more opportunities to build community and share knowledge, resources and advocacy.
What environment allows you to do your best work? Also consider what perks and processes an employer offers to enhance flexibility and adaptability. During the pandemic, Duo and Cisco transitioned all global events, training and professional development workshops to fully virtual. As in person options resumed following the pandemic, all events are designed to ensure an inclusive experience no matter where you’re joining from.
“We don’t want to go back to a world where people not based in an office feel like they are getting a lesser experience,” Reid said.
Considering how to make programs and information accessible to employees regardless of where they work is also important to Sammi Seaman, team lead of employee experience at Cisco Talos. She’s currently spearheading a new hire program that is “more inclusive of folks whether they’re office based, remote or somewhere across the world.”
It’s essential to consider how you want your life and work to intersect, particularly as hybrid work becomes more popular. How important is paid time off, flexible work options or a consistent structure?
Cisco Secure offers “Days for Me,” days off for employees to decompress and do something to fill their cups. Monthly “Focus Days” are days without meetings, so employees can prioritize the projects that need attention.
Curran recalls one candidate who, despite multiple offers from competitors, chose Cisco Secure because of the flexible work environment: “This person has a young child and felt that the “Days for Me” and flexibility to work from home in a hybrid situation would work best for his career long-term.”
As Reid’s team helps lead the transition to hybrid work, the book Out of Office: The Big Problem and Bigger Promise of Working From Home by Charlie Warzel and Anne Helen Petersen has been inspiring. The book “does an amazing job of sharing a vision for an inclusive future that empowers employees to be successful and have a ‘work/life balance’ that truly works,” Reid said.
Currently Cisco Secure offers a hybrid model while many employees still work remotely. In terms of maintaining accessibility through this transition, Marketing Specialist Julie Kramer advocated for more accessibility and saw changes at Cisco as a result.
“Webex pre-COVID didn’t have any closed captioning. So, another deaf person and I reached out and closed captioning and the transcript option got added,” Kramer shared.
Kramer prefers to have high-quality and frequently the same interpreters who “know the terminology for my job, marketing and technology. In business, the security and marketing industry can really talk fast, so you need a high-quality interpreter that can keep up and one that is qualified and certified,” she said.
Consider what pace of your specific role and within an industry is needed for you to feel engaged without overwhelmed. While different roles within the same organization and industry may run at different paces, it’s important to tune into what might be expected on your potential new team.
Seaman finds that the fast pace of cybersecurity can be “delightful and challenging. There’s a lot of fast-paced pivoting that happens, which makes for an interesting workplace because two days are never the same,” she said.
Do you prefer a hierarchical structure, or one that is more flat? Are you most effective and fulfilled riding solo, or while consistently connecting with coworkers? Does contributing your ideas make you feel empowered?
At Cisco Secure, there is space to join conversations. “No matter where you sit in the company, you have a voice and can speak up and collaborate and self-organize on a project. It feels like a bunch of really hard working, humble, smart people who are trying to solve problems together,” said Manager of Duo’s Global Knowledge and Communities Team Kelly Davenport.
To enhance communication and knowledge among distributed teams, Seaman started a dialogue series called “The More You Know.” Questions include: What do you do? How do you do it? How can that help other parts of Cisco Talos? The conversations lead to future collaboration and resource sharing.
Do you want to grow professionally and increase your skills and knowledge? A culture of teaching and learning within an organization can help hone and expand your skills and connections.
Lead of Strategic Business Intelligence Ashlee Benge finds the security world “very dynamic. You really can never stop learning. Within Cisco Talos, the people around me are such smart, dedicated people that there’s really a lot that you can gain from just being involved in the group as a whole.”
For Seaman, who didn’t come from a technical background, Cisco Talos offered opportunities to expand her technical knowledge, including from colleagues. “Coming into Cisco Talos, people are like, “Here, let me teach you. You can totally do this. Just because you didn’t know how to do it doesn’t mean you can’t learn. Let’s go,” Seaman shared. Seaman’s colleagues have also learned from her expertise in information and knowledge management given her background as a librarian.
More formally, the Learning and Development team recently launched a comprehensive talent development program with enablement resources and support for people leaders. Aspects include: “really thoughtful templates for employees to use with their manager to talk through career goals, development areas, and to define an actionable investment plan. These resources are fueling great career conversations, strong alignment, and thoughtful development plans,” Reid said.
Do you want to refine your skills within your wheelhouse? Or are you driven to try new tasks and potentially change roles within your next organization?
Benge, whose background is in computational astrophysics, has found her interests shift from technical security research to business strategy and data science. At Cisco Talos, she’s been involved in everything from detection research and threat hunting, to community outreach, conference talks and traveling to support sales engagements. Currently, she’s helping to lead threat hunting in Ukraine.
“My leaders have always made it very clear that if there’s an interest, it’s okay to pursue it and it doesn’t have to necessarily be within the scope of my role. Having that freedom to pursue interests within the industry has been really engaging,” Benge said.
In addition to company values and mission statements, leaders and employees contribute to an organization’s culture every day. If you want to enhance your company’s culture, participate.
“Feedback on what employees want to see is crucial,” Reid said. “The easiest way to contribute to developing culture and a positive employee experience in your workplace is to add to what’s already happening! Culture takes participation and ownership from all employees.”
Reid shared that in performance reviews at Cisco, “‘Team Impact” is equally as important as “Results.” Contributing positively to company culture should contribute to performance reviews and promotion justification,” she said.
To learn more about Cisco’s company culture and how you can contribute to it, check out our open roles.
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