Crickets from Chirp Systems in Smart Lock Key Leak

The U.S. government is warning that “smart locks” securing entry to an estimated 50,000 dwellings nationwide contain hard-coded credentials that can be used to remotely open any of the locks. The lock’s maker Chirp Systems remains unresponsive, even though it was first notified about the critical weakness in March 2021. Meanwhile, Chirp’s parent company, RealPage, Inc., is being sued by multiple U.S. states for allegedly colluding with landlords to illegally raise rents.

On March 7, 2024, the U.S. Cybersecurity & Infrastructure Security Agency (CISA) warned about a remotely exploitable vulnerability with “low attack complexity” in Chirp Systems smart locks.

“Chirp Access improperly stores credentials within its source code, potentially exposing sensitive information to unauthorized access,” CISA’s alert warned, assigning the bug a CVSS (badness) rating of 9.1 (out of a possible 10). “Chirp Systems has not responded to requests to work with CISA to mitigate this vulnerability.”

Matt Brown, the researcher CISA credits with reporting the flaw, is a senior systems development engineer at Amazon Web Services. Brown said he discovered the weakness and reported it to Chirp in March 2021, after the company that manages his apartment building started using Chirp smart locks and told everyone to install Chirp’s app to get in and out of their apartments.

“I use Android, which has a pretty simple workflow for downloading and decompiling the APK apps,” Brown told KrebsOnSecurity. “Given that I am pretty picky about what I trust on my devices, I downloaded Chirp and after decompiling, found that they were storing passwords and private key strings in a file.”

Using those hard-coded credentials, Brown found an attacker could then connect to an application programming interface (API) that Chirp uses which is managed by smart lock vendor August.com, and use that to enumerate and remotely lock or unlock any door in any building that uses the technology.

Update, April 18, 11:55 a.m. ET: August has provided a statement saying it does not believe August or Yale locks are vulnerable to the hack described by Brown.

“We were recently made aware of a vulnerability disclosure regarding access control systems provided by Chirp, using August and Yale locks in multifamily housing,” the company said. “Upon learning of these reports, we immediately and thoroughly investigated these claims. Our investigation found no evidence that would substantiate the vulnerability claims in either our product or Chirp’s as it relates to our systems.”

Update, April 25, 2:45 p.m. ET: Based on feedback from Chirp, CISA has downgraded the severity of this flaw and revised their security advisory to say that the hard-coded credentials do not appear to expose the devices to remote locking or unlocking. CISA says the hardcoded credentials could be used by an attacker within the range of Bluetooth (~30 meters) “to change the configuration settings within the Bluetooth beacon, effectively removing Bluetooth visibility from the device. This does not affect the device’s ability to lock or unlock access points, and access points can still be operated remotely by unauthorized users via other means.”

Brown said when he complained to his leasing office, they sold him a small $50 key fob that uses Near-Field Communications (NFC) to toggle the lock when he brings the fob close to his front door. But he said the fob doesn’t eliminate the ability for anyone to remotely unlock his front door using the exposed credentials and the Chirp mobile app.

Also, the fobs pass the credentials to his front door over the air in plain text, meaning someone could clone the fob just by bumping against him with a smartphone app made to read and write NFC tags.

Neither August nor Chirp Systems responded to requests for comment. It’s unclear exactly how many apartments and other residences are using the vulnerable Chirp locks, but multiple articles about the company from 2020 state that approximately 50,000 units use Chirp smart locks with August’s API.

Roughly a year before Brown reported the flaw to Chirp Systems, the company was bought by RealPage, a firm founded in 1998 as a developer of multifamily property management and data analytics software. In 2021, RealPage was acquired by the private equity giant Thoma Bravo.

Brown said the exposure he found in Chirp’s products is “an obvious flaw that is super easy to fix.”

“It’s just a matter of them being motivated to do it,” he said. “But they’re part of a private equity company now, so they’re not answerable to anybody. It’s too bad, because it’s not like residents of [the affected] properties have another choice. It’s either agree to use the app or move.”

In October 2022, an investigation by ProPublica examined RealPage’s dominance in the rent-setting software market, and that it found “uses a mysterious algorithm to help landlords push the highest possible rents on tenants.”

“For tenants, the system upends the practice of negotiating with apartment building staff,” ProPublica found. “RealPage discourages bargaining with renters and has even recommended that landlords in some cases accept a lower occupancy rate in order to raise rents and make more money. One of the algorithm’s developers told ProPublica that leasing agents had ‘too much empathy’ compared to computer generated pricing.”

Last year, the U.S. Department of Justice threw its weight behind a massive lawsuit filed by dozens of tenants who are accusing the $9 billion apartment software company of helping landlords collude to inflate rents.

In February 2024, attorneys general for Arizona and the District of Columbia sued RealPage, alleging RealPage’s software helped create a rental monopoly.

Fake Lawsuit Threat Exposes Privnote Phishing Sites

A cybercrook who has been setting up websites that mimic the self-destructing message service privnote.com accidentally exposed the breadth of their operations recently when they threatened to sue a software company. The disclosure revealed a profitable network of phishing sites that behave and look like the real Privnote, except that any messages containing cryptocurrency addresses will be automatically altered to include a different payment address controlled by the scammers.

Launched in 2008, privnote.com employs technology that encrypts each message so that even Privnote itself cannot read its contents. And it doesn’t send or receive messages. Creating a message merely generates a link. When that link is clicked or visited, the service warns that the message will be gone forever after it is read.

Privnote’s ease-of-use and popularity among cryptocurrency enthusiasts has made it a perennial target of phishers, who erect Privnote clones that function more or less as advertised but also quietly inject their own cryptocurrency payment addresses when a note is created that contains crypto wallets.

Last month, a new user on GitHub named fory66399 lodged a complaint on the “issues” page for MetaMask, a software cryptocurrency wallet used to interact with the Ethereum blockchain. Fory66399 insisted that their website — privnote[.]co — was being wrongly flagged by MetaMask’s “eth-phishing-detect” list as malicious.

“We filed a lawsuit with a lawyer for dishonestly adding a site to the block list, damaging reputation, as well as ignoring the moderation department and ignoring answers!” fory66399 threatened. “Provide evidence or I will demand compensation!”

MetaMask’s lead product manager Taylor Monahan replied by posting several screenshots of privnote[.]co showing the site did indeed swap out any cryptocurrency addresses.

After being told where they could send a copy of their lawsuit, Fory66399 appeared to become flustered, and proceeded to mention a number of other interesting domain names:

You sent me screenshots from some other site! It’s red!!!!
The tornote.io website has a different color altogether
The privatenote,io website also has a different color! What’s wrong?????

A search at DomainTools.com for privatenote[.]io shows it has been registered to two names over as many years, including Andrey Sokol from Moscow and Alexandr Ermakov from Kiev. There is no indication these are the real names of the phishers, but the names are useful in pointing to other sites targeting Privnote since 2020.

DomainTools says other domains registered to Alexandr Ermakov include pirvnota[.]com, privatemessage[.]net, privatenote[.]io, and tornote[.]io.

The registration records for pirvnota[.]com at one point were updated from Andrey Sokol to “BPW” as the registrant organization, and “Tambov district” in the registrant state/province field. Searching DomainTools for domains that include both of these terms reveals pirwnote[.]com.

Other Privnote phishing domains that also phoned home to the same Internet address as pirwnote[.]com include privnode[.]com, privnate[.]com, and prevnóte[.]com. Pirwnote[.]com is currently selling security cameras made by the Chinese manufacturer Hikvision, via an Internet address based in Hong Kong.

It appears someone has gone to great lengths to make tornote[.]io seem like a legitimate website. For example, this account at Medium has authored more than a dozen blog posts in the past year singing the praises of Tornote as a secure, self-destructing messaging service. However, testing shows tornote[.]io will also replace any cryptocurrency addresses in messages with their own payment address.

These malicious note sites attract visitors by gaming search engine results to make the phishing domains appear prominently in search results for “privnote.” A search in Google for “privnote” currently returns tornote[.]io as the fifth result. Like other phishing sites tied to this network, Tornote will use the same cryptocurrency addresses for roughly 5 days, and then rotate in new payment addresses.

Throughout 2023, Tornote was hosted with the Russian provider DDoS-Guard, at the Internet address 186.2.163[.]216. A review of the passive DNS records tied to this address shows that apart from subdomains dedicated to tornote[.]io, the main other domain at this address was hkleaks[.]ml.

In August 2019, a slew of websites and social media channels dubbed “HKLEAKS” began doxing the identities and personal information of pro-democracy activists in Hong Kong. According to a report (PDF) from Citizen Lab, hkleaks[.]ml was the second domain that appeared as the perpetrators began to expand the list of those doxed.

DomainTools shows there are more than 1,000 other domains whose registration records include the organization name “BPW” and “Tambov District” as the location. Virtually all of those domains were registered through one of two registrars — Hong Kong-based Nicenic and Singapore-based WebCC — and almost all appear to be phishing or pill-spam related.

Among those is rustraitor[.]info, a website erected after Russia invaded Ukraine in early 2022 that doxed Russians perceived to have helped the Ukrainian cause.

In keeping with the overall theme, these phishing domains appear focused on stealing usernames and passwords to some of the cybercrime underground’s busiest shops, including Brian’s Club. What do all the phished sites have in common? They all accept payment via virtual currencies.

It appears MetaMask’s Monahan made the correct decision in forcing these phishers to tip their hand: Among the websites at that DDoS-Guard address are multiple MetaMask phishing domains, including metarrnask[.]com, meternask[.]com, and rnetamask[.]com.

How profitable are these private note phishing sites? Reviewing the four malicious cryptocurrency payment addresses that the attackers swapped into notes passed through privnote[.]co (as pictured in Monahan’s screenshot above) shows that between March 15 and March 19, 2024, those address raked in and transferred out nearly $18,000 in cryptocurrencies. And that’s just one of their phishing websites.

Thread Hijacking: Phishes That Prey on Your Curiosity

Thread hijacking attacks. They happen when someone you know has their email account compromised, and you are suddenly dropped into an existing conversation between the sender and someone else. These missives draw on the recipient’s natural curiosity about being copied on a private discussion, which is modified to include a malicious link or attachment. Here’s the story of a thread hijacking attack in which a journalist was copied on a phishing email from the unwilling subject of a recent scoop.

In Sept. 2023, the Pennsylvania news outlet LancasterOnline.com published a story about Adam Kidan, a wealthy businessman with a criminal past who is a major donor to Republican causes and candidates, including Rep. Lloyd Smucker (R-Pa).

Several months after that piece ran, the story’s author Brett Sholtis received two emails from Kidan, both of which contained attachments. One of the messages appeared to be a lengthy conversation between Kidan and a colleague, with the subject line, “Re: Successfully sent data.” The second missive was a more brief email from Kidan with the subject, “Acknowledge New Work Order,” and a message that read simply, “Please find the attached.”

Sholtis said he clicked the attachment in one of the messages, which then launched a web page that looked exactly like a Microsoft Office 365 login page. An analysis of the webpage reveals it would check any submitted credentials at the real Microsoft website, and return an error if the user entered bogus account information. A successful login would record the submitted credentials and forward the victim to the real Microsoft website.

But Sholtis said he didn’t enter his Outlook username and password. Instead, he forwarded the messages to LancasterOneline’s IT team, which quickly flagged them as phishing attempts.

LancasterOnline Executive Editor Tom Murse said the two phishing messages from Mr. Kidan raised eyebrows in the newsroom because Kidan had threatened to sue the news outlet multiple times over Sholtis’s story.

“We were just perplexed,” Murse said. “It seemed to be a phishing attempt but we were confused why it would come from a prominent businessman we’ve written about. Our initial response was confusion, but we didn’t know what else to do with it other than to send it to the FBI.”

In 2006, Kidan was sentenced to 70 months in federal prison after pleading guilty to defrauding lenders along with Jack Abramoff, the disgraced lobbyist whose corruption became a symbol of the excesses of Washington influence peddling. He was paroled in 2009, and in 2014 moved his family to a home in Lancaster County, Pa.

The FBI hasn’t responded to LancasterOnline’s tip. Messages sent by KrebsOnSecurity to Kidan’s emails addresses were returned as blocked. Messages left with Mr. Kidan’s company, Empire Workforce Solutions, went unreturned.

No doubt the FBI saw the messages from Kidan for what they likely were: The result of Mr. Kidan having his Microsoft Outlook account compromised and used to send malicious email to people in his contacts list.

Thread hijacking attacks are hardly new, but that is mainly true because many Internet users still don’t know how to identify them. The email security firm Proofpoint says it has tracked north of 90 million malicious messages in the last five years that leverage this attack method.

One key reason thread hijacking is so successful is that these attacks generally do not include the tell that exposes most phishing scams: A fabricated sense of urgency. A majority of phishing threats warn of negative consequences should you fail to act quickly — such as an account suspension or an unauthorized high-dollar charge going through.

In contrast, thread hijacking campaigns tend to patiently prey on the natural curiosity of the recipient.

Ryan Kalember, chief strategy officer at Proofpoint, said probably the most ubiquitous examples of thread hijacking are “CEO fraud” or “business email compromise” scams, wherein employees are tricked by an email from a senior executive into wiring millions of dollars to fraudsters overseas.

But Kalember said these low-tech attacks can nevertheless be quite effective because they tend to catch people off-guard.

“It works because you feel like you’re suddenly included in an important conversation,” Kalember said. “It just registers a lot differently when people start reading, because you think you’re observing a private conversation between two different people.”

Some thread hijacking attacks actually involve multiple threat actors who are actively conversing while copying — but not addressing — the recipient.

“We call these multi-persona phishing scams, and they’re often paired with thread hijacking,” Kalember said. “It’s basically a way to build a little more affinity than just copying people on an email. And the longer the conversation goes on, the higher their success rate seems to be because some people start replying to the thread [and participating] psycho-socially.”

The best advice to sidestep phishing scams is to avoid clicking on links or attachments that arrive unbidden in emails, text messages and other mediums. If you’re unsure whether the message is legitimate, take a deep breath and visit the site or service in question manually — ideally, using a browser bookmark so as to avoid potential typosquatting sites.

Recent ‘MFA Bombing’ Attacks Targeting Apple Users

Several Apple customers recently reported being targeted in elaborate phishing attacks that involve what appears to be a bug in Apple’s password reset feature. In this scenario, a target’s Apple devices are forced to display dozens of system-level prompts that prevent the devices from being used until the recipient responds “Allow” or “Don’t Allow” to each prompt. Assuming the user manages not to fat-finger the wrong button on the umpteenth password reset request, the scammers will then call the victim while spoofing Apple support in the caller ID, saying the user’s account is under attack and that Apple support needs to “verify” a one-time code.

Parth Patel is an entrepreneur who is trying to build a startup in the conversational AI space. On March 23, Patel documented on Twitter/X a recent phishing campaign targeting him that involved what’s known as a “push bombing” or “MFA fatigue” attack, wherein the phishers abuse a feature or weakness of a multi-factor authentication (MFA) system in a way that inundates the target’s device(s) with alerts to approve a password change or login.

“All of my devices started blowing up, my watch, laptop and phone,” Patel told KrebsOnSecurity. “It was like this system notification from Apple to approve [a reset of the account password], but I couldn’t do anything else with my phone. I had to go through and decline like 100-plus notifications.”

Some people confronted with such a deluge may eventually click “Allow” to the incessant password reset prompts — just so they can use their phone again. Others may inadvertently approve one of these prompts, which will also appear on a user’s Apple watch if they have one.

But the attackers in this campaign had an ace up their sleeves: Patel said after denying all of the password reset prompts from Apple, he received a call on his iPhone that said it was from Apple Support (the number displayed was 1-800-275-2273, Apple’s real customer support line).

“I pick up the phone and I’m super suspicious,” Patel recalled. “So I ask them if they can verify some information about me, and after hearing some aggressive typing on his end he gives me all this information about me and it’s totally accurate.”

All of it, that is, except his real name. Patel said when he asked the fake Apple support rep to validate the name they had on file for the Apple account, the caller gave a name that was not his but rather one that Patel has only seen in background reports about him that are for sale at a people-search website called PeopleDataLabs.

Patel said he has worked fairly hard to remove his information from multiple people-search websites, and he found PeopleDataLabs uniquely and consistently listed this inaccurate name as an alias on his consumer profile.

“For some reason, PeopleDataLabs has three profiles that come up when you search for my info, and two of them are mine but one is an elementary school teacher from the midwest,” Patel said. “I asked them to verify my name and they said Anthony.”

Patel said the goal of the voice phishers is to trigger an Apple ID reset code to be sent to the user’s device, which is a text message that includes a one-time password. If the user supplies that one-time code, the attackers can then reset the password on the account and lock the user out. They can also then remotely wipe all of the user’s Apple devices.

THE PHONE NUMBER IS KEY

Chris is a cryptocurrency hedge fund owner who asked that only his first name be used so as not to paint a bigger target on himself. Chris told KrebsOnSecurity he experienced a remarkably similar phishing attempt in late February.

“The first alert I got I hit ‘Don’t Allow’, but then right after that I got like 30 more notifications in a row,” Chris said. “I figured maybe I sat on my phone weird, or was accidentally pushing some button that was causing these, and so I just denied them all.”

Chris says the attackers persisted hitting his devices with the reset notifications for several days after that, and at one point he received a call on his iPhone that said it was from Apple support.

“I said I would call them back and hung up,” Chris said, demonstrating the proper response to such unbidden solicitations. “When I called back to the real Apple, they couldn’t say whether anyone had been in a support call with me just then. They just said Apple states very clearly that it will never initiate outbound calls to customers — unless the customer requests to be contacted.”

Massively freaking out that someone was trying to hijack his digital life, Chris said he changed his passwords and then went to an Apple store and bought a new iPhone. From there, he created a new Apple iCloud account using a brand new email address.

Chris said he then proceeded to get even more system alerts on his new iPhone and iCloud account — all the while still sitting at the local Apple Genius Bar.

Chris told KrebsOnSecurity his Genius Bar tech was mystified about the source of the alerts, but Chris said he suspects that whatever the phishers are abusing to rapidly generate these Apple system alerts requires knowing the phone number on file for the target’s Apple account. After all, that was the only aspect of Chris’s new iPhone and iCloud account that hadn’t changed.

WATCH OUT!

“Ken” is a security industry veteran who spoke on condition of anonymity. Ken said he first began receiving these unsolicited system alerts on his Apple devices earlier this year, but that he has not received any phony Apple support calls as others have reported.

“This recently happened to me in the middle of the night at 12:30 a.m.,” Ken said. “And even though I have my Apple watch set to remain quiet during the time I’m usually sleeping at night, it woke me up with one of these alerts. Thank god I didn’t press ‘Allow,’ which was the first option shown on my watch. I had to scroll watch the wheel to see and press the ‘Don’t Allow’ button.”

Ken didn’t know it when all this was happening (and it’s not at all obvious from the Apple prompts), but clicking “Allow” would not have allowed the attackers to change Ken’s password. Rather, clicking “Allow” displays a six digit PIN that must be entered on Ken’s device — allowing Ken to change his password. It appears that these rapid password reset prompts are being used to make a subsequent inbound phone call spoofing Apple more believable.

Ken said he contacted the real Apple support and was eventually escalated to a senior Apple engineer. The engineer assured Ken that turning on an Apple Recovery Key for his account would stop the notifications once and for all.

A recovery key is an optional security feature that Apple says “helps improve the security of your Apple ID account.” It is a randomly generated 28-character code, and when you enable a recovery key it is supposed to disable Apple’s standard account recovery process. The thing is, enabling it is not a simple process, and if you ever lose that code in addition to all of your Apple devices you will be permanently locked out.

Ken said he enabled a recovery key for his account as instructed, but that it hasn’t stopped the unbidden system alerts from appearing on all of his devices every few days.

KrebsOnSecurity tested Ken’s experience, and can confirm that enabling a recovery key does nothing to stop a password reset prompt from being sent to associated Apple devices. Visiting Apple’s “forgot password” page — https://iforgot.apple.com — asks for an email address and for the visitor to solve a CAPTCHA.

After that, the page will display the last two digits of the phone number tied to the Apple account. Filling in the missing digits and hitting submit on that form will send a system alert, whether or not the user has enabled an Apple Recovery Key.

RATE LIMITS

What sanely designed authentication system would send dozens of requests for a password change in the span of a few moments, when the first requests haven’t even been acted on by the user? Could this be the result of a bug in Apple’s systems?

Apple has not yet responded to requests for comment.

Throughout 2022, a criminal hacking group known as LAPSUS$ used MFA bombing to great effect in intrusions at Cisco, Microsoft and Uber. In response, Microsoft began enforcing “MFA number matching,” a feature that displays a series of numbers to a user attempting to log in with their credentials. These numbers must then be entered into the account owner’s Microsoft authenticator app on their mobile device to verify they are logging into the account.

Kishan Bagaria is a hobbyist security researcher and engineer who founded the website texts.com (now owned by Automattic), and he’s convinced Apple has a problem on its end. In August 2019, Bagaria reported to Apple a bug that allowed an exploit he dubbed “AirDoS” because it could be used to let an attacker infinitely spam all nearby iOS devices with a system-level prompt to share a file via AirDrop — a file-sharing capability built into Apple products.

Apple fixed that bug nearly four months later in December 2019, thanking Bagaria in the associated security bulletin. Bagaria said Apple’s fix was to add stricter rate limiting on AirDrop requests, and he suspects that someone has figured out a way to bypass Apple’s rate limit on how many of these password reset requests can be sent in a given timeframe.

“I think this could be a legit Apple rate limit bug that should be reported,” Bagaria said.

WHAT CAN YOU DO?

Apple seems requires a phone number to be on file for your account, but after you’ve set up the account it doesn’t have to be a mobile phone number. KrebsOnSecurity’s testing shows Apple will accept a VOIP number (like Google Voice). So, changing your account phone number to a VOIP number that isn’t widely known would be one mitigation here.

One caveat with the VOIP number idea: Unless you include a real mobile number, Apple’s iMessage and Facetime applications will be disabled for that device. This might a bonus for those concerned about reducing the overall attack surface of their Apple devices, since zero-click zero-days in these applications have repeatedly been used by spyware purveyors.

Also, it appears Apple’s password reset system will accept and respect email aliases. Adding a “+” character after the username portion of your email address — followed by a notation specific to the site you’re signing up at — lets you create an infinite number of unique email addresses tied to the same account.

For instance, if I were signing up at example.com, I might give my email address as krebsonsecurity+example@gmail.com. Then, I simply go back to my inbox and create a corresponding folder called “Example,” along with a new filter that sends any email addressed to that alias to the Example folder. In this case, however, perhaps a less obvious alias than “+apple” would be advisable.

Update, March 27, 5:06 p.m. ET: Added perspective on Ken’s experience. Also included a What Can You Do? section.

Calendar Meeting Links Used to Spread Mac Malware

Malicious hackers are targeting people in the cryptocurrency space in attacks that start with a link added to the target’s calendar at Calendly, a popular application for scheduling appointments and meetings. The attackers impersonate established cryptocurrency investors and ask to schedule a video conference call. But clicking the meeting link provided by the scammers prompts the user to run a script that quietly installs malware on macOS systems.

KrebsOnSecurity recently heard from a reader who works at a startup that is seeking investment for building a new blockchain platform for the Web. The reader spoke on condition that their name not be used in this story, so for the sake of simplicity we’ll call him Doug.

Being in the cryptocurrency scene, Doug is also active on the instant messenger platform Telegram. Earlier this month, Doug was approached by someone on Telegram whose profile name, image and description said they were Ian Lee, from Signum Capital, a well-established investment firm based in Singapore. The profile also linked to Mr. Lee’s Twitter/X account, which features the same profile image.

The investor expressed interest in financially supporting Doug’s startup, and asked if Doug could find time for a video call to discuss investment prospects. Sure, Doug said, here’s my Calendly profile, book a time and we’ll do it then.

When the day and time of the scheduled meeting with Mr. Lee arrived, Doug clicked the meeting link in his calendar but nothing happened. Doug then messaged the Mr. Lee account on Telegram, who said there was some kind of technology issue with the video platform, and that their IT people suggested using a different meeting link.

Doug clicked the new link, but instead of opening up a videoconference app, a message appeared on his Mac saying the video service was experiencing technical difficulties.

“Some of our users are facing issues with our service,” the message read. “We are actively working on fixing these problems. Please refer to this script as a temporary solution.”

Doug said he ran the script, but nothing appeared to happen after that, and the videoconference application still wouldn’t start. Mr. Lee apologized for the inconvenience and said they would have to reschedule their meeting, but he never responded to any of Doug’s follow-up messages.

It didn’t dawn on Doug until days later that the missed meeting with Mr. Lee might have been a malware attack. Going back to his Telegram client to revisit the conversation, Doug discovered his potential investor had deleted the meeting link and other bits of conversation from their shared chat history.

In a post to its Twitter/X account last month, Signum Capital warned that a fake profile pretending to be their employee Mr. Lee was trying to scam people on Telegram.

The file that Doug ran is a simple Apple Script (file extension “.scpt”) that downloads and executes a malicious trojan made to run on macOS systems. Unfortunately for us, Doug freaked out after deciding he’d been tricked — backing up his important documents, changing his passwords, and then reinstalling macOS on his computer. While this a perfectly sane response, it means we don’t have the actual malware that was pushed to his Mac by the script.

But Doug does still have a copy of the malicious script that was downloaded from clicking the meeting link (the online host serving that link is now offline). A search in Google for a string of text from that script turns up a December 2023 blog post from cryptocurrency security firm SlowMist about phishing attacks on Telegram from North Korean state-sponsored hackers.

“When the project team clicks the link, they encounter a region access restriction,” SlowMist wrote. “At this point, the North Korean hackers coax the team into downloading and running a ‘location-modifying’ malicious script. Once the project team complies, their computer comes under the control of the hackers, leading to the theft of funds.”

SlowMist says the North Korean phishing scams used the “Add Custom Link” feature of the Calendly meeting scheduling system on event pages to insert malicious links and initiate phishing attacks.

“Since Calendly integrates well with the daily work routines of most project teams, these malicious links do not easily raise suspicion,” the blog post explains. “Consequently, the project teams may inadvertently click on these malicious links, download, and execute malicious code.”

SlowMist said the malware downloaded by the malicious link in their case comes from a North Korean hacking group dubbed “BlueNoroff, which Kaspersky Labs says is a subgroup of the Lazarus hacking group.

“A financially motivated threat actor closely connected with Lazarus that targets banks, casinos, fin-tech companies, POST software and cryptocurrency businesses, and ATMs,” Kaspersky wrote of BlueNoroff in Dec. 2023.

The North Korean regime is known to use stolen cryptocurrencies to fund its military and other state projects. A recent report from Recorded Future finds the Lazarus Group has stolen approximately $3 billion in cryptocurrency over the past six years.

While there is still far more malware out there today targeting Microsoft Windows PCs, the prevalence of information-stealing trojans aimed at macOS users is growing at a steady clip. MacOS computers include X-Protect, Apple’s built-in antivirus technology. But experts say attackers are constantly changing the appearance and behavior of their malware to evade X-Protect.

“Recent updates to macOS’s XProtect signature database indicate that Apple are aware of the problem, but early 2024 has already seen a number of stealer families evade known signatures,” security firm SentinelOne wrote in January.

According to Chris Ueland from the threat hunting platform Hunt.io, the Internet address of the fake meeting website Doug was tricked into visiting (104.168.163,149) hosts or very recently hosted about 75 different domain names, many of which invoke words associated with videoconferencing or cryptocurrency. Those domains indicate this North Korean hacking group is hiding behind a number of phony crypto firms, like the six-month-old website for Cryptowave Capital (cryptowave[.]capital).

In a statement shared with KrebsOnSecurity, Calendly said it was aware of these types of social engineering attacks by cryptocurrency hackers.

“To help prevent these kinds of attacks, our security team and partners have implemented a service to automatically detect fraud and impersonations that could lead to social engineering,” the company said. “We are also actively scanning content for all our customers to catch these types of malicious links and to prevent hackers earlier on. Additionally, we intend to add an interstitial page warning users before they’re redirected away from Calendly to other websites. Along with the steps we’ve taken, we recommend users stay vigilant by keeping their software secure with running the latest updates and verifying suspicious links through tools like VirusTotal to alert them of possible malware. We are continuously strengthening the cybersecurity of our platform to protect our customers.”

The increasing frequency of new Mac malware is a good reminder that Mac users should not depend on security software and tools to flag malicious files, which are frequently bundled with or disguised as legitimate software.

As KrebsOnSecurity has advised Windows users for years, a good rule of safety to live by is this: If you didn’t go looking for it, don’t install it. Following this mantra heads off a great deal of malware attacks, regardless of the platform used. When you do decide to install a piece of software, make sure you are downloading it from the original source, and then keep it updated with any new security fixes.

On that last front, I’ve found it’s a good idea not to wait until the last minute to configure my system before joining a scheduled videoconference call. Even if the call uses software that is already on my computer, it is often the case that software updates are required before the program can be used, and I’m one of those weird people who likes to review any changes to the software maker’s privacy policies or user agreements before choosing to install updates.

Most of all, verify new contacts from strangers before accepting anything from them. In this case, had Doug simply messaged Mr. Lee’s real account on Twitter/X or contacted Signum Capital directly, he would discovered that the real Mr. Lee never asked for a meeting.

If you’re approached in a similar scheme, the response from the would-be victim documented in the SlowMist blog post is probably the best.

Update: Added comment from Calendly.

U.S. Internet Leaked Years of Internal, Customer Emails

The Minnesota-based Internet provider U.S. Internet Corp. has a business unit called Securence, which specializes in providing filtered, secure email services to businesses, educational institutions and government agencies worldwide. But until it was notified last week, U.S. Internet was publishing more than a decade’s worth of its internal email — and that of thousands of Securence clients — in plain text out on the Internet and just a click away for anyone with a Web browser.

Headquartered in Minnetonka, Minn., U.S. Internet is a regional ISP that provides fiber and wireless Internet service. The ISP’s Securence division bills itself “a leading provider of email filtering and management software that includes email protection and security services for small business, enterprise, educational and government institutions worldwide.”

Roughly a week ago, KrebsOnSecurity was contacted by Hold Security, a Milwaukee-based cybersecurity firm. Hold Security founder Alex Holden said his researchers had unearthed a public link to a U.S. Internet email server listing more than 6,500 domain names, each with its own clickable link.

Drilling down into those individual domain links revealed inboxes for each employee or user of these exposed host names. Some of the emails dated back to 2008; others were as recent as the present day.

Securence counts among its customers dozens of state and local governments, including: nc.gov — the official website of North Carolina; stillwatermn.gov, the website for the city of Stillwater, Minn.; and cityoffrederickmd.gov, the website for the government of Frederick, Md.

Incredibly, included in this giant index of U.S. Internet customer emails were the internal messages for every current and former employee of U.S. Internet and its subsidiary USI Wireless. Since that index also included the messages of U.S. Internet’s CEO Travis Carter, KrebsOnSecurity forwarded one of Mr. Carter’s own recent emails to him, along with a request to understand how exactly the company managed to screw things up so spectacularly.

Within minutes of that notification, U.S. Internet pulled all of the published inboxes offline. Mr. Carter responded and said his team was investigating how it happened. In the same breath, the CEO asked if KrebsOnSecurity does security consulting for hire (I do not).

[Author’s note: Perhaps Mr. Carter was frantically casting about for any expertise he could find in a tough moment. But I found the request personally offensive, because I couldn’t shake the notion that maybe the company was hoping it could buy my silence.]

Earlier this week, Mr. Carter replied with a highly technical explanation that ultimately did little to explain why or how so many internal and customer inboxes were published in plain text on the Internet.

“The feedback from my team was a issue with the Ansible playbook that controls the Nginx configuration for our IMAP servers,” Carter said, noting that this incorrect configuration was put in place by a former employee and never caught. U.S. Internet has not shared how long these messages were exposed.

“The rest of the platform and other backend services are being audited to verify the Ansible playbooks are correct,” Carter said.

Holden said he also discovered that hackers have been abusing a Securence link scrubbing and anti-spam service called Url-Shield to create links that look benign but instead redirect visitors to hacked and malicious websites.

“The bad guys modify the malicious link reporting into redirects to their own malicious sites,” Holden said. “That’s how the bad guys drive traffic to their sites and increase search engine rankings.”

For example, clicking the Securence link shown in the screenshot directly above leads one to a website that tries to trick visitors into allowing site notifications by couching the request as a CAPTCHA request designed to separate humans from bots. After approving the deceptive CAPTCHA/notification request, the link forwards the visitor to a Russian internationalized domain name (рпроаг[.]рф).

U.S. Internet has not responded to questions about how long it has been exposing all of its internal and customer emails, or when the errant configuration changes were made. The company also still has not disclosed the incident on its website. The last press release on the site dates back to March 2020.

KrebsOnSecurity has been writing about data breaches for nearly two decades, but this one easily takes the cake in terms of the level of incompetence needed to make such a huge mistake unnoticed. I’m not sure what the proper response from authorities or regulators should be to this incident, but it’s clear that U.S. Internet should not be allowed to manage anyone’s email unless and until it can demonstrate more transparency, and prove that it has radically revamped its security.

Fat Patch Tuesday, February 2024 Edition

Microsoft Corp. today pushed software updates to plug more than 70 security holes in its Windows operating systems and related products, including two zero-day vulnerabilities that are already being exploited in active attacks.

Top of the heap on this Fat Patch Tuesday is CVE-2024-21412, a “security feature bypass” in the way Windows handles Internet Shortcut Files that Microsoft says is being targeted in active exploits. Redmond’s advisory for this bug says an attacker would need to convince or trick a user into opening a malicious shortcut file.

Researchers at Trend Micro have tied the ongoing exploitation of CVE-2024-21412 to an advanced persistent threat group dubbed “Water Hydra,” which they say has being using the vulnerability to execute a malicious Microsoft Installer File (.msi) that in turn unloads a remote access trojan (RAT) onto infected Windows systems.

The other zero-day flaw is CVE-2024-21351, another security feature bypass — this one in the built-in Windows SmartScreen component that tries to screen out potentially malicious files downloaded from the Web. Kevin Breen at Immersive Labs says it’s important to note that this vulnerability alone is not enough for an attacker to compromise a user’s workstation, and instead would likely be used in conjunction with something like a spear phishing attack that delivers a malicious file.

Satnam Narang, senior staff research engineer at Tenable, said this is the fifth vulnerability in Windows SmartScreen patched since 2022 and all five have been exploited in the wild as zero-days. They include CVE-2022-44698 in December 2022, CVE-2023-24880 in March 2023, CVE-2023-32049 in July 2023 and CVE-2023-36025 in November 2023.

Narang called special attention to CVE-2024-21410, an “elevation of privilege” bug in Microsoft Exchange Server that Microsoft says is likely to be exploited by attackers. Attacks on this flaw would lead to the disclosure of NTLM hashes, which could be leveraged as part of an NTLM relay or “pass the hash” attack, which lets an attacker masquerade as a legitimate user without ever having to log in.

“We know that flaws that can disclose sensitive information like NTLM hashes are very valuable to attackers,” Narang said. “A Russian-based threat actor leveraged a similar vulnerability to carry out attacks – CVE-2023-23397 is an Elevation of Privilege vulnerability in Microsoft Outlook patched in March 2023.”

Microsoft notes that prior to its Exchange Server 2019 Cumulative Update 14 (CU14), a security feature called Extended Protection for Authentication (EPA), which provides NTLM credential relay protections, was not enabled by default.

“Going forward, CU14 enables this by default on Exchange servers, which is why it is important to upgrade,” Narang said.

Rapid7’s lead software engineer Adam Barnett highlighted CVE-2024-21413, a critical remote code execution bug in Microsoft Office that could be exploited just by viewing a specially-crafted message in the Outlook Preview pane.

“Microsoft Office typically shields users from a variety of attacks by opening files with Mark of the Web in Protected View, which means Office will render the document without fetching potentially malicious external resources,” Barnett said. “CVE-2024-21413 is a critical RCE vulnerability in Office which allows an attacker to cause a file to open in editing mode as though the user had agreed to trust the file.”

Barnett stressed that administrators responsible for Office 2016 installations who apply patches outside of Microsoft Update should note the advisory lists no fewer than five separate patches which must be installed to achieve remediation of CVE-2024-21413; individual update knowledge base (KB) articles further note that partially-patched Office installations will be blocked from starting until the correct combination of patches has been installed.

It’s a good idea for Windows end-users to stay current with security updates from Microsoft, which can quickly pile up otherwise. That doesn’t mean you have to install them on Patch Tuesday. Indeed, waiting a day or three before updating is a sane response, given that sometimes updates go awry and usually within a few days Microsoft has fixed any issues with its patches. It’s also smart to back up your data and/or image your Windows drive before applying new updates.

For a more detailed breakdown of the individual flaws addressed by Microsoft today, check out the SANS Internet Storm Center’s list. For those admins responsible for maintaining larger Windows environments, it often pays to keep an eye on Askwoody.com, which frequently points out when specific Microsoft updates are creating problems for a number of users.

Juniper Support Portal Exposed Customer Device Info

Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to customer products, including which devices customers bought, as well as each product’s warranty status, service contracts and serial numbers. Juniper said it has since fixed the problem, and that the inadvertent data exposure stemmed from a recent upgrade to its support portal.

Sunnyvale, Calif. based Juniper Networks makes high-powered Internet routers and switches, and its products are used in some of the world’s largest organizations. Earlier this week KrebsOnSecurity heard from a reader responsible for managing several Juniper devices, who found he could use Juniper’s customer support portal to find device and support contract information for other Juniper customers.

Logan George is a 17-year-old intern working for an organization that uses Juniper products. George said he found the data exposure earlier this week by accident while searching for support information on a particular Juniper product.

George discovered that after logging in with a regular customer account, Juniper’s support website allowed him to list detailed information about virtually any Juniper device purchased by other customers. Searching on Amazon.com in the Juniper portal, for example, returned tens of thousands of records. Each record included the device’s model and serial number, the approximate location where it is installed, as well as the device’s status and associated support contract information.

George said the exposed support contract information is potentially sensitive because it shows which Juniper products are most likely to be lacking critical security updates.

“If you don’t have a support contract you don’t get updates, it’s as simple as that,” George said. “Using serial numbers, I could see which products aren’t under support contracts. And then I could narrow down where each device was sent through their serial number tracking system, and potentially see all of what was sent to the same location. A lot of companies don’t update their switches very often, and knowing what they use allows someone to know what attack vectors are possible.”

In a written statement, Juniper said the data exposure was the result of a recent upgrade to its support portal.

“We were made aware of an inadvertent issue that allowed registered users to our system to access serial numbers that were not associated with their account,” the statement reads. “We acted promptly to resolve this issue and have no reason to believe at this time that any identifiable or personal customer data was exposed in any way. We take these matters seriously and always use these experiences to prevent further similar incidents. We are actively working to determine the root cause of this defect and thank the researcher for bringing this to our attention.”

The company has not yet responded to requests for information about exactly when those overly permissive user rights were introduced. However, the changes may date back to September 2023, when Juniper announced it had rebuilt its customer support portal.

George told KrebsOnSecurity the back-end for Juniper’s support website appears to be supported by Salesforce, and that Juniper likely did not have the proper user permissions established on its Salesforce assets. In April 2023, KrebsOnSecurity published research showing that a shocking number of organizations — including banks, healthcare providers and state and local governments — were leaking private and sensitive data thanks to misconfigured Salesforce installations.

Nicholas Weaver, a researcher at University of California, Berkeley’s International Computer Science Institute (ICSI) and lecturer at UC Davis, said the complexity layered into modern tech support portals leaves much room for error.

“This is a reminder of how hard it is to build these large systems like support portals, where you need to be able to manage gazillions of users with distinct access roles,” Weaver said. “One minor screw up there can produce hilarious results.”

Last month, computer maker Hewlett Packard Enterprise announced it would buy Juniper Networks for $14 billion, reportedly to help beef up the 100-year-old technology company’s artificial intelligence offerings.

Update, 11:01 a.m. ET: An earlier version of this story quoted George as saying he was able to see support information for the U.S. Department of Defense. George has since clarified that while one block of device records he found was labeled “Department of Defense,” that record appears to belong to a different country.

Using Google Search to Find Software Can Be Risky

Google continues to struggle with cybercriminals running malicious ads on its search platform to trick people into downloading booby-trapped copies of popular free software applications. The malicious ads, which appear above organic search results and often precede links to legitimate sources of the same software, can make searching for software on Google a dicey affair.

Google says keeping users safe is a top priority, and that the company has a team of thousands working around the clock to create and enforce their abuse policies. And by most accounts, the threat from bad ads leading to backdoored software has subsided significantly compared to a year ago.

But cybercrooks are constantly figuring out ingenious ways to fly beneath Google’s anti-abuse radar, and new examples of bad ads leading to malware are still too common.

For example, a Google search earlier this week for the free graphic design program FreeCAD produced the following result, which shows that a “Sponsored” ad at the top of the search results is advertising the software available from freecad-us[.]org. Although this website claims to be the official FreeCAD website, that honor belongs to the result directly below — the legitimate freecad.org.

How do we know freecad-us[.]org is malicious? A review at DomainTools.com show this domain is the newest (registered Jan. 19, 2024) of more than 200 domains at the Internet address 93.190.143[.]252 that are confusingly similar to popular software titles, including dashlane-project[.]com, filezillasoft[.]com, keepermanager[.]com, and libreofficeproject[.]com.

Some of the domains at this Netherlands host appear to be little more than software review websites that steal content from established information sources in the IT world, including Gartner, PCWorld, Slashdot and TechRadar.

Other domains at 93.190.143[.]252 do serve actual software downloads, but none of them are likely to be malicious if one visits the sites through direct navigation. If one visits openai-project[.]org and downloads a copy of the popular Windows desktop management application Rainmeter, for example, the file that is downloaded has the same exact file signature as the real Rainmeter installer available from rainmeter.net.

But this is only a ruse, says Tom Hegel, principal threat researcher at the security firm Sentinel One. Hegel has been tracking these malicious domains for more than a year, and he said the seemingly benign software download sites will periodically turn evil, swapping out legitimate copies of popular software titles with backdoored versions that will allow cybercriminals to remotely commander the systems.

“They’re using automation to pull in fake content, and they’re rotating in and out of hosting malware,” Hegel said, noting that the malicious downloads may only be offered to visitors who come from specific geographic locations, like the United States. “In the malicious ad campaigns we’ve seen tied to this group, they would wait until the domains gain legitimacy on the search engines, and then flip the page for a day or so and then flip back.”

In February 2023, Hegel co-authored a report on this same network, which Sentinel One has dubbed MalVirt (a play on “malvertising”). They concluded that the surge in malicious ads spoofing various software products was directly responsible for a surge in malware infections from infostealer trojans like IcedID, Redline Stealer, Formbook and AuroraStealer.

Hegel noted that the spike in malicious software-themed ads came not long after Microsoft started blocking by default Office macros in documents downloaded from the Internet. He said the volume of the current malicious ad campaigns from this group appears to be relatively low compared to a year ago.

“It appears to be same campaign continuing,” Hegel said. “Last January, every Google search for ‘Autocad’ led to something bad. Now, it’s like they’re paying Google to get one out of every dozen of searches. My guess it’s still continuing because of the up-and-down [of the] domains hosting malware and then looking legitimate.”

Several of the websites at this Netherlands host (93.190.143[.]252) are currently blocked by Google’s Safebrowsing technology, and labeled with a conspicuous red warning saying the website will try to foist malware on visitors who ignore the warning and continue.

But it remains a mystery why Google has not similarly blocked more than 240+ other domains at this same host, or else removed them from its search index entirely. Especially considering there is nothing else but these domains hosted at that Netherlands IP address, and because they have all remained at that address for the past year.

In response to questions from KrebsOnSecurity, Google said maintaining a safe ads ecosystem and keeping malware off of its platforms is a priority across Google.

“Bad actors often employ sophisticated measures to conceal their identities and evade our policies and enforcement, sometimes showing Google one thing and users something else,” Google said in a written statement. “We’ve reviewed the ads in question, removed those that violated our policies, and suspended the associated accounts. We’ll continue to monitor and apply our protections.”

Google says it removed 5.2 billion ads in 2022, and restricted more than 4.3 billion ads and suspended over 6.7 million advertiser accounts. The company’s latest ad safety report says Google in 2022 blocked or removed 1.36 billion advertisements for violating its abuse policies.

Some of the domains referenced in this story were included in Sentinel One’s February 2023 report, but dozens more have been added since, such as those spoofing the official download sites for Corel Draw, Github Desktop, Roboform and Teamviewer.

This October 2023 report on the FreeCAD user forum came from a user who reported downloading a copy of the software from freecadsoft[.]com after seeing the site promoted at the top of a Google search result for “freecad.” Almost a month later, another FreeCAD user reported getting stung by the same scam.

“This got me,” FreeCAD forum user “Matterform” wrote on Nov. 19, 2023. “Please leave a report with Google so it can flag it. They paid Google for sponsored posts.”

Sentinel One’s report didn’t delve into the “who” behind this ongoing MalVirt campaign, and there are precious few clues that point to attribution. All of the domains in question were registered through webnic.cc, and several of them display a placeholder page saying the site is ready for content. Viewing the HTML source of these placeholder pages shows many of the hidden comments in the code are in Cyrillic.

Trying to track the crooks using Google’s Ad Transparency tools didn’t lead far. The ad transparency record for the malicious ad featuring freecad-us[.]org (in the screenshot above) shows that the advertising account used to pay for the ad has only run one previous ad through Google search: It advertised a wedding photography website in New Zealand.

The apparent owner of that photography website did not respond to requests for comment, but it’s also likely his Google advertising account was hacked and used to run these malicious ads.

Microsoft Patch Tuesday, December 2023 Edition

The final Patch Tuesday of 2023 is upon us, with Microsoft Corp. today releasing fixes for a relatively small number of security holes in its Windows operating systems and other software. Even more unusual, there are no known “zero-day” threats targeting any of the vulnerabilities in December’s patch batch. Still, four of the updates pushed out today address “critical” vulnerabilities that Microsoft says can be exploited by malware or malcontents to seize complete control over a vulnerable Windows device with little or no help from users.

Among the critical bugs quashed this month is CVE-2023-35628, a weakness present in Windows 10 and later versions, as well as Microsoft Server 2008 and later. Kevin Breen, senior director of threat research at Immersive Labs, said the flaw affects MSHTML, a core component of Windows that is used to render browser-based content. Breen notes that MSHTML also can be found in a number of Microsoft applications, including Office, Outlook, Skype and Teams.

“In the worst-case scenario, Microsoft suggests that simply receiving an email would be enough to trigger the vulnerability and give an attacker code execution on the target machine without any user interaction like opening or interacting with the contents,” Breen said.

Another critical flaw that probably deserves priority patching is CVE-2023-35641, a remote code execution weakness in a built-in Windows feature called the Internet Connection Sharing (ICS) service that lets multiple devices share an Internet connection. While CVE-2023-35641 earned a high vulnerability severity score (a CVSS rating of 8.8), the threat from this flaw may be limited somewhat because an attacker would need to be on the same network as the target. Also, while ICS is present in all versions of Windows since Windows 7, it is not on by default (although some applications may turn it on).

Satnam Narang, senior staff research engineer at Tenable, notes that a number of the non-critical patches released today were identified by Microsoft as “more likely to be exploited.” For example, CVE-2023-35636, which Microsoft says is an information disclosure vulnerability in Outlook. An attacker could exploit this flaw by convincing a potential victim to open a specially crafted file delivered via email or hosted on a malicious website.

Narang said what makes this one stand out is that exploitation of this flaw would lead to the disclosure of NTLM hashes, which could be leveraged as part of an NTLM relay or “pass the hash” attack, which lets an attacker masquerade as a legitimate user without ever having to log in.

”It is reminiscent of CVE-2023-23397, an elevation of privilege vulnerability in Microsoft Outlook that was exploited in the wild as a zero day and patched in the March 2023 Patch Tuesday release,” Narang said. “However, unlike CVE-2023-23397, CVE-2023-35636 is not exploitable via Microsoft’s Preview Pane, which lowers the severity of this flaw.”

As usual, the SANS Internet Storm Center has a good roundup on all of the patches released today and indexed by severity. Windows users, please consider backing up your data and/or imaging your system before applying any updates. And feel free to sound off in the comments if you experience any difficulties as a result of these patches.

Okta: Breach Affected All Customer Support Users

When KrebsOnSecurity broke the news on Oct. 20, 2023 that identity and authentication giant Okta had suffered a breach in its customer support department, Okta said the intrusion allowed hackers to steal sensitive data from fewer than one percent of its 18,000+ customers. But today, Okta revised that impact statement, saying the attackers also stole the name and email address for nearly all of its customer support users.

Okta acknowledged last month that for several weeks beginning in late September 2023, intruders had access to its customer support case management system. That access allowed the hackers to steal authentication tokens from some Okta customers, which the attackers could then use to make changes to customer accounts, such as adding or modifying authorized users.

In its initial incident reports about the breach, Okta said the hackers gained unauthorized access to files inside Okta’s customer support system associated with 134 Okta customers, or less than 1% of Okta’s customer base.

But in an updated statement published early this morning, Okta said it determined the intruders also stole the names and email addresses of all Okta customer support system users.

“All Okta Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS) customers are impacted except customers in our FedRamp High and DoD IL4 environments (these environments use a separate support system NOT accessed by the threat actor),” Okta’s advisory states. “The Auth0/CIC support case management system was also not impacted by this incident.”

Okta said that for nearly 97 percent of users, the only contact information exposed was full name and email address. That means about three percent of Okta customer support accounts had one or more of the following data fields exposed (in addition to email address and name): last login; username; phone number; SAML federation ID; company name; job role; user type; date of last password change or reset.

Okta notes that a large number of the exposed accounts belong to Okta administrators — IT people responsible for integrating Okta’s authentication technology inside customer environments — and that these individuals should be on guard for targeted phishing attacks.

“Many users of the customer support system are Okta administrators,” Okta pointed out. “It is critical that these users have multi-factor authentication (MFA) enrolled to protect not only the customer support system, but also to secure access to their Okta admin console(s).”

While it may seem completely bonkers that some companies allow their IT staff to operate company-wide authentication systems using an Okta administrator account that isn’t protected with MFA, Okta said fully six percent of its customers (more than 1,000) persist in this dangerous practice.

In a previous disclosure on Nov. 3, Okta blamed the intrusion on an employee who saved the credentials for a service account in Okta’s customer support infrastructure to their personal Google account, and said it was likely those credentials were stolen when the employee’s personal device using the same Google account was compromised.

Unlike standard user accounts, which are accessed by humans, service accounts are mostly reserved for automating machine-to-machine functions, such as performing data backups or antivirus scans every night at a particular time. For this reason, they can’t be locked down with multifactor authentication the way user accounts can.

Dan Goodin over at Ars Technica reckons this explains why MFA wasn’t set up on the compromised Okta service account. But as he rightly points out, if a transgression by a single employee breaches your network, you’re doing it wrong.

“Okta should have put access controls in place besides a simple password to limit who or what could log in to the service account,” Goodin wrote on Nov. 4. “One way of doing this is to put a limit or conditions on the IP addresses that can connect. Another is to regularly rotate access tokens used to authenticate to service accounts. And, of course, it should have been impossible for employees to be logged in to personal accounts on a work machine. These and other precautions are the responsibility of senior people inside Okta.”

Goodin suggested that people who want to delve further into various approaches for securing service accounts should read this thread on Mastodon.

“A fair number of the contributions come from security professionals with extensive experience working in sensitive cloud environments,” Goodin wrote.

It’s Still Easy for Anyone to Become You at Experian

In the summer of 2022, KrebsOnSecurity documented the plight of several readers who had their accounts at big-three consumer credit reporting bureau Experian hijacked after identity thieves simply re-registered the accounts using a different email address. Sixteen months later, Experian clearly has not addressed this gaping lack of security. I know that because my account at Experian was recently hacked, and the only way I could recover access was by recreating the account.

I recently ordered a copy of my credit file from Experian via annualcreditreport.com, but as usual Experian declined to provide it, saying they couldn’t verify my identity. Attempts to log in to my account directly at Experian.com also failed; the site said it didn’t recognize my username and/or password.

A request for my Experian account username required my full Social Security number and date of birth, after which the website displayed portions of an email address I never authorized and did not recognize (the full address was redacted by Experian).

I immediately suspected that Experian was still allowing anyone to recreate their credit file account using the same personal information but a different email address, a major authentication failure that was explored in last year’s story, Experian, You Have Some Explaining to Do. So once again I sought to re-register as myself at Experian.

The homepage said I needed to provide a Social Security number and mobile phone number, and that I’d soon receive a link that I should click to verify myself. The site claims that the phone number you provide will be used to help validate your identity. But it appears you could supply any phone number in the United States at this stage in the process, and Experian’s website would not balk. Regardless, users can simply skip this step by selecting the option to “Continue another way.”

Experian then asks for your full name, address, date of birth, Social Security number, email address and chosen password. After that, they require you to successfully answer between three to five multiple-choice security questions whose answers are very often based on public records. When I recreated my account this week, only two of the five questions pertained to my real information, and both of those questions concerned street addresses we’ve previously lived at — information that is just a Google search away.

Assuming you sail through the multiple-choice questions, you’re prompted to create a 4-digit PIN and provide an answer to one of several pre-selected challenge questions. After that, your new account is created and you’re directed to the Experian dashboard, which allows you to view your full credit file, and freeze or unfreeze it.

At this point, Experian will send a message to the old email address tied to the account, saying certain aspects of the user profile have changed. But this message isn’t a request seeking verification: It’s just a notification from Experian that the account’s user data has changed, and the original user is offered zero recourse here other than to a click a link to log in at Experian.com.

And of course, a user who receives one of these notices will find that the credentials to their Experian account no longer work. Nor do their PIN or account recovery question, because those have been changed also. Your only option at this point is recreate your account at Experian and steal it back from the ID thieves!

In contrast, if you try to modify an existing account at either of the other two major consumer credit reporting bureaus — Equifax or TransUnion — they will ask you to enter a code sent to the email address or phone number on file before any changes can be made.

Reached for comment, Experian declined to share the full email address that was added without authorization to my credit file.

“To ensure the protection of consumers’ identities and information, we have implemented a multi-layered security approach, which includes passive and active measures, and are constantly evolving,” Experian spokesperson Scott Anderson said in an emailed statement. “This includes knowledge-based questions and answers, and device possession and ownership verification processes.”

Anderson said all consumers have the option to activate a multi-factor authentication method that’s requested each time they log in to their account. But what good is multi-factor authentication if someone can simply recreate your account with a new phone number and email address?

Several readers who spotted my rant about Experian on Mastodon earlier this week responded to a request to validate my findings. The Mastodon user @Jackerbee is a reader from Michican who works in the biotechnology industry. @Jackerbee said when prompted by Experian to provide his phone number and the last four digits of his SSN, he chose the option to “manually enter my information.”

“I put my second phone number and the new email address,” he explained. “I received a single email in my original account inbox that said they’ve updated my information after I ‘signed up.’ No verification required from the original email address at any point. I also did not receive any text alerts at the original phone number. The especially interesting and egregious part is that when I sign in, it does 2FA with the new phone number.”

The Mastodon user PeteMayo said they recreated their Experian account twice this week, the second time by supplying a random landline number.

“The only difference: it asked me FIVE questions about my personal history (last time it only asked three) before proclaiming, ‘Welcome back, Pete!,’ and granting full access,” @PeteMayo wrote. “I feel silly saving my password for Experian; may as well just make a new account every time.”

I was fortunate in that whoever hijacked my account did not also thaw my credit freeze.  Or if they did, they politely froze it again when they were done. But I fully expect my Experian account will be hijacked yet again unless Experian makes some important changes to its authentication process.

It boggles the mind that these fundamental authentication weaknesses have been allowed to persist for so long at Experian, which already has a horrible track record in this regard.

In December 2022, KrebsOnSecurity alerted Experian that identity thieves had worked out a remarkably simple way to bypass its security and access any consumer’s full credit report — armed with nothing more than a person’s name, address, date of birth, and Social Security number. Experian fixed the glitch, and acknowledged that it persisted for nearly seven weeks, between Nov. 9, 2022 and Dec. 26, 2022.

In April 2021, KrebsOnSecurity revealed how identity thieves were exploiting lax authentication on Experian’s PIN retrieval page to unfreeze consumer credit files. In those cases, Experian failed to send any notice via email when a freeze PIN was retrieved, nor did it require the PIN to be sent to an email address already associated with the consumer’s account.

A few days after that April 2021 story, KrebsOnSecurity broke the news that an Experian API was exposing the credit scores of most Americans.

More greatest hits from Experian:

2022: Class Action Targets Experian Over Account Security
2017: Experian Site Can Give Anyone Your Credit Freeze PIN
2015: Experian Breach Affects 15 Million Customers
2015: Experian Breach Tied to NY-NJ ID Theft Ring
2015: At Experian, Security Attrition Amid Acquisitions
2015: Experian Hit With Class Action Over ID Theft Service
2014: Experian Lapse Allowed ID Theft Service Access to 200 Million Consumer Records
2013: Experian Sold Consumer Data to ID Theft Service

The Fake Browser Update Scam Gets a Makeover

One of the oldest malware tricks in the book — hacked websites claiming visitors need to update their Web browser before they can view any content — has roared back to life in the past few months. New research shows the attackers behind one such scheme have developed an ingenious way of keeping their malware from being taken down by security experts or law enforcement: By hosting the malicious files on a decentralized, anonymous cryptocurrency blockchain.

In August 2023, security researcher Randy McEoin blogged about a scam he dubbed ClearFake, which uses hacked WordPress sites to serve visitors with a page that claims you need to update your browser before you can view the content.

The fake browser alerts are specific to the browser you’re using, so if you’re surfing the Web with Chrome, for example, you’ll get a Chrome update prompt. Those who are fooled into clicking the update button will have a malicious file dropped on their system that tries to install an information stealing trojan.

Earlier this month, researchers at the Tel Aviv-based security firm Guardio said they tracked an updated version of the ClearFake scam that included an important evolution. Previously, the group had stored its malicious update files on Cloudflare, Guardio said.

But when Cloudflare blocked those accounts the attackers began storing their malicious files as cryptocurrency transactions in the Binance Smart Chain (BSC), a technology designed to run decentralized apps and “smart contracts,” or coded agreements that execute actions automatically when certain conditions are met.

Nati Tal, head of security at Guardio Labs, the research unit at Guardio, said the malicious scripts stitched into hacked WordPress sites will create a new smart contract on the BSC Blockchain, starting with a unique, attacker-controlled blockchain address and a set of instructions that defines the contract’s functions and structure. When that contract is queried by a compromised website, it will return an obfuscated and malicious payload.

“These contracts offer innovative ways to build applications and processes,” Tal wrote along with his Guardio colleague Oleg Zaytsev. “Due to the publicly accessible and unchangeable nature of the blockchain, code can be hosted ‘on-chain’ without the ability for a takedown.”

Tal said hosting malicious files on the Binance Smart Chain is ideal for attackers because retrieving the malicious contract is a cost-free operation that was originally designed for the purpose of debugging contract execution issues without any real-world impact.

“So you get a free, untracked, and robust way to get your data (the malicious payload) without leaving traces,” Tal said.

In response to questions from KrebsOnSecurity, the BNB Smart Chain (BSC) said its team is aware of the malware abusing its blockchain, and is actively addressing the issue. The company said all addresses associated with the spread of the malware have been blacklisted, and that its technicians had developed a model to detect future smart contracts that use similar methods to host malicious scripts.

“This model is designed to proactively identify and mitigate potential threats before they can cause harm,” BNB Smart Chain wrote. “The team is committed to ongoing monitoring of addresses that are involved in spreading malware scripts on the BSC. To enhance their efforts, the tech team is working on linking identified addresses that spread malicious scripts to centralized KYC [Know Your Customer] information, when possible.”

Guardio says the crooks behind the BSC malware scheme are using the same malicious code as the attackers that McEoin wrote about in August, and are likely the same group. But a report published today by email security firm Proofpoint says the company is currently tracking at least four distinct threat actor groups that use fake browser updates to distribute malware.

Proofpoint notes that the core group behind the fake browser update scheme has been using this technique to spread malware for the past five years, primarily because the approach still works well.

“Fake browser update lures are effective because threat actors are using an end-user’s security training against them,” Proofpoint’s Dusty Miller wrote. “In security awareness training, users are told to only accept updates or click on links from known and trusted sites, or individuals, and to verify sites are legitimate. The fake browser updates abuse this training because they compromise trusted sites and use JavaScript requests to quietly make checks in the background and overwrite the existing website with a browser update lure. To an end user, it still appears to be the same website they were intending to visit and is now asking them to update their browser.”

More than a decade ago, this site published Krebs’s Three Rules for Online Safety, of which Rule #1 was, “If you didn’t go looking for it, don’t install it.” It’s nice to know that this technology-agnostic approach to online safety remains just as relevant today.

Phishers Spoof USPS, 12 Other Natl’ Postal Services

Recent weeks have seen a sizable uptick in the number of phishing scams targeting U.S. Postal Service (USPS) customers. Here’s a look at an extensive SMS phishing operation that tries to steal personal and financial data by spoofing the USPS, as well as postal services in at least a dozen other countries.

KrebsOnSecurity recently heard from a reader who received an SMS purporting to have been sent by the USPS, saying there was a problem with a package destined for the reader’s address. Clicking the link in the text message brings one to the domain usps.informedtrck[.]com.

The landing page generated by the phishing link includes the USPS logo, and says “Your package is on hold for an invalid recipient address. Fill in the correct address info by the link.” Below that message is a “Click update” button that takes the visitor to a page that asks for more information.

The remaining buttons on the phishing page all link to the real USPS.com website. After collecting your address information, the fake USPS site goes on to request additional personal and financial data.

This phishing domain was recently registered and its WHOIS ownership records are basically nonexistent. However, we can find some compelling clues about the extent of this operation by loading the phishing page in Developer Tools, a set of debugging features built into Firefox, Chrome and Safari that allow one to closely inspect a webpage’s code and operations.

Check out the bottom portion of the screenshot below, and you’ll notice that this phishing site fails to load some external resources, including an image from a link called fly.linkcdn[.]to.

A search on this domain at the always-useful URLscan.io shows that fly.linkcdn[.]to is tied to a slew of USPS-themed phishing domains. Here are just a few of those domains (links defanged to prevent accidental clicking):

usps.receivepost[.]com
usps.informedtrck[.]com
usps.trckspost[.]com
postreceive[.]com
usps.trckpackages[.]com
usps.infortrck[.]com
usps.quicktpos[.]com
usps.postreceive].]com
usps.revepost[.]com
trackingusps.infortrck[.]com
usps.receivepost[.]com
usps.trckmybusi[.]com
postreceive[.]com
tackingpos[.]com
usps.trckstamp[.]com
usa-usps[.]shop
usps.infortrck[.]com
unlistedstampreceive[.]com
usps.stampreceive[.]com
usps.stamppos[.]com
usps.stampspos[.]com
usps.trckmypost[.]com
usps.trckintern[.]com
usps.tackingpos[.]com
usps.posinformed[.]com

As we can see in the screenshot below, the developer tools console for informedtrck[.]com complains that the site is unable to load a Google Analytics code — UA-80133954-3 — which apparently was rejected for pointing to an invalid domain.

The valid domain for that Google Analytics code is the official usps.com website. According to dnslytics.com, that same analytics code has shown up on at least six other nearly identical USPS phishing pages dating back nearly as many years, including onlineuspsexpress[.]com, which DomainTools.com says was registered way back in September 2018 to an individual in Nigeria.

A different domain with that same Google Analytics code that was registered in 2021 is peraltansepeda[.]com, which archive.org shows was running a similar set of phishing pages targeting USPS users. DomainTools.com indicates this website name was registered by phishers based in Indonesia.

DomainTools says the above-mentioned USPS phishing domain stamppos[.]com was registered in 2022 via Singapore-based Alibaba.com, but the registrant city and state listed for that domain says “Georgia, AL,” which is not a real location.

Alas, running a search for domains registered through Alibaba to anyone claiming to reside in Georgia, AL reveals nearly 300 recent postal phishing domains ending in “.top.” These domains are either administrative domains obscured by a password-protected login page, or are .top domains phishing customers of the USPS as well as postal services serving other countries.

Those other nations include the Australia Post, An Post (Ireland), Correos.es (Spain), the Costa Rican post, the Chilean Post, the Mexican Postal Service, Poste Italiane (Italy), PostNL (Netherlands), PostNord (Denmark, Norway and Sweden), and Posti (Finland). A complete list of these domains is available here (PDF).

The Georgia, AL domains at Alibaba also encompass several that spoof sites claiming to collect outstanding road toll fees and fines on behalf of the governments of Australia, New Zealand and Singapore.

An anonymous reader wrote in to say they submitted fake information to the above-mentioned phishing site usps.receivepost[.]com via the malware sandbox any.run. A video recording of that analysis shows that the site sends any submitted data via an automated bot on the Telegram instant messaging service.

The traffic analysis just below the any.run video shows that any data collected by the phishing site is being sent to the Telegram user @chenlun, who offers to sell customized source code for phishing pages. From a review of @chenlun’s other Telegram channels, it appears this account is being massively spammed at the moment — possibly thanks to public attention brought by this story.

Meanwhile, researchers at DomainTools recently published a report on an apparently unrelated but equally sprawling SMS-based phishing campaign targeting USPS customers that appears to be the work of cybercriminals based in Iran.

Phishers tend to cast a wide net and often spoof entities that are broadly used by the local population, and few brands are going to have more household reach than domestic mail services. In June, the United Parcel Service (UPS) disclosed that fraudsters were abusing an online shipment tracking tool in Canada to send highly targeted SMS phishing messages that spoofed the UPS and other brands.

With the holiday shopping season nearly upon us, now is a great time to remind family and friends about the best advice to sidestep phishing scams: Avoid clicking on links or attachments that arrive unbidden in emails, text messages and other mediums. Most phishing scams invoke a temporal element that warns of negative consequences should you fail to respond or act quickly.

If you’re unsure whether the message is legitimate, take a deep breath and visit the site or service in question manually — ideally, using a browser bookmark so as to avoid potential typosquatting sites.

Update: Added information about the Telegram bot and any.run analysis.

Don’t Let Zombie Zoom Links Drag You Down

Many organizations — including quite a few Fortune 500 firms — have exposed web links that allow anyone to initiate a Zoom video conference meeting as a valid employee. These company-specific Zoom links, which include a permanent user ID number and an embedded passcode, can work indefinitely and expose an organization’s employees, customers or partners to phishing and other social engineering attacks.

At issue is the Zoom Personal Meeting ID (PMI), which is a permanent identification number linked to your Zoom account and serves as your personal meeting room available around the clock. The PMI portion forms part of each new meeting URL created by that account, such as:

zoom.us/j/5551112222

Zoom has an option to include an encrypted passcode within a meeting invite link, which simplifies the process for attendees by eliminating the need to manually enter the passcode. Following the previous example, such a link might look something like this:

zoom.us/j/5551112222/pwd=jdjsklskldklsdksdklsdkll

Using your PMI to set up new meetings is convenient, but of course convenience often comes at the expense of security. Because the PMI remains the same for all meetings, anyone with your PMI link can join any ongoing meeting unless you have locked the meeting or activated Zoom’s Waiting Room feature.

Including an encrypted passcode in the Zoom link definitely makes it easier for attendees to join, but it might open your meetings to unwanted intruders if not handled responsibly. Particularly if that Zoom link is somehow indexed by Google or some other search engine, which happens to be the case for thousands of organizations.

Armed with one of these links, an attacker can create meetings and invite others using the identity of the authorized employee. And many companies using Zoom have made it easy to find recently created meeting links that include encrypted passcodes, because they have dedicated subdomains at Zoom.us.

Using the same method, KrebsOnSecurity also found working Zoom meeting links for The National Football League (NFL), LinkedIn, Oracle, Humana, Disney, Warner Bros, and Uber. And that was from just a few minutes of searching. And to illustrate the persistence of some of these Zoom links, Archive.org says several of the links were first created as far back as 2020 and 2021.

KrebsOnSecurity received a tip about the Zoom exposures from Charan Akiri, a researcher and security engineer at Reddit. In April 2023, this site featured research by Akiri showing that many public Salesforce websites were leaking private data, including banks and healthcare organizations (Akiri said Salesforce also had these open Zoom meeting links before he notified them).

Akiri said the misuse of PMI links, particularly those with passcodes embedded, can give unauthorized individuals access to meetings.

“These one-click links, which are not subject to expiration or password requirement, can be exploited by attackers for impersonation,” Akiri said. “Attackers exploiting these vulnerabilities can impersonate companies, initiating meetings unknowingly to users. They can contact other employees or customers while posing as the company, gaining unauthorized access to confidential information, potentially for financial gain, recruitment, or fraudulent advertising campaigns.”

Akiri said he built a simple program to crawl the web for working Zoom meeting links from different organizations, and so far it has identified thousands of organizations with these perfectly functional zombie Zoom links.

According to Akiri, here are several tips for using Zoom links more safely:

Don’t Use Personal Meeting ID for Public Meetings: Your Personal Meeting ID (PMI) is the default meeting that launches when you start an ad hoc meeting. Your PMI doesn’t change unless you change it yourself, which makes it very useful if people need a way to reach you. But for public meetings, you should always schedule new meetings with randomly generated meeting IDs. That way, only invited attendees will know how to join your meeting. You can also turn off your PMI when starting an instant meeting in your profile settings.

Require a Passcode to Join: You can take meeting security even further by requiring a passcode to join your meetings. This feature can be applied to both your Personal Meeting ID, so only those with the passcode will be able to reach you, and to newly scheduled meetings. To learn all the ways to add a passcode for your meetings, see this support article.

Only Allow Registered or Domain Verified Users: Zoom can also give you peace of mind by letting you know exactly who will be attending your meeting. When scheduling a meeting, you can require attendees to register with their email, name, and custom questions. You can even customize your registration page with a banner and logo. By default, Zoom also restricts participants to those who are logged into Zoom, and you can even restrict it to Zoom users whose email address uses a certain domain.

Further reading: How to Keep Uninvited Guests Out of Your Zoom Meeting

Update 12:33 p.m.: The list of affected organizations was updated, because several companies listed apparently only exposed links that let anyone connect to existing, always-on meeting rooms — not initiate and completely control a Zoom meeting. The real danger with the zombie links described above is that anyone can find and use them to create new meetings and invite others.

U.S. Hacks QakBot, Quietly Removes Botnet Infections

The U.S. government today announced a coordinated crackdown against QakBot, a complex malware family used by multiple cybercrime groups to lay the groundwork for ransomware infections. The international law enforcement operation involved seizing control over the botnet’s online infrastructure, and quietly removing the Qakbot malware from tens of thousands of infected Microsoft Windows computers.

In an international operation announced today dubbed “Duck Hunt,” the U.S. Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) said they obtained court orders to remove Qakbot from infected devices, and to seize servers used to control the botnet.

“This is the most significant technological and financial operation ever led by the Department of Justice against a botnet,” said Martin Estrada, the U.S. attorney for the Southern District of California, at a press conference this morning in Los Angeles.

Estrada said Qakbot has been implicated in 40 different ransomware attacks over the past 18 months, intrusions that collectively cost victims more than $58 million in losses.

Emerging in 2007 as a banking trojan, QakBot (a.k.a. Qbot and Pinkslipbot) has morphed into an advanced malware strain now used by multiple cybercriminal groups to prepare newly compromised networks for ransomware infestations. QakBot is most commonly delivered via email phishing lures disguised as something legitimate and time-sensitive, such as invoices or work orders.

Don Alway, assistant director in charge of the FBI’s Los Angeles field office, said federal investigators gained access to an online panel that allowed cybercrooks to monitor and control the actions of the botnet. From there, investigators obtained court-ordered approval to instruct all infected systems to uninstall Qakbot and to disconnect themselves from the botnet, Alway said.

The DOJ says their access to the botnet’s control panel revealed that Qakbot had been used to infect more than 700,000 machines in the past year alone, including 200,000 systems in the United States.

Working with law enforcement partners in France, Germany, Latvia, the Netherlands, Romania and the United Kingdom, the DOJ said it was able to seize more than 50 Internet servers tied to the malware network, and nearly $9 million in ill-gotten cryptocurrency from QakBot’s cybercriminal overlords. The DOJ declined to say whether any suspects were questioned or arrested in connection with Qakbot, citing an ongoing investigation.

According to recent figures from the managed security firm Reliaquest, QakBot is by far the most prevalent malware “loader” — malicious software used to secure access to a hacked network and help drop additional malware payloads. Reliaquest says QakBot infections accounted for nearly one-third of all loaders observed in the wild during the first six months of this year.

Researchers at AT&T Alien Labs say the crooks responsible for maintaining the QakBot botnet have rented their creation to various cybercrime groups over the years. More recently, however, QakBot has been closely associated with ransomware attacks from Black Basta, a prolific Russian-language criminal group that was thought to have spun off from the Conti ransomware gang in early 2022.

Today’s operation is not the first time the U.S. government has used court orders to remotely disinfect systems compromised with malware. In May 2023, the DOJ quietly removed malware from computers around the world infected by the “Snake” malware, an even older malware family that has been tied to Russian intelligence agencies.

Documents published by the DOJ in support of today’s takedown state that beginning on Aug. 25, 2023, law enforcement gained access to the Qakbot botnet, redirected botnet traffic to and through servers controlled by law enforcement, and instructed Qakbot-infected computers to download a Qakbot Uninstall file that uninstalled Qakbot malware from the infected computer.

“The Qakbot Uninstall file did not remediate other malware that was already installed on infected computers,” the government explained. “Instead, it was designed to prevent additional Qakbot malware from being installed on the infected computer by untethering the victim computer from the Qakbot botnet.”

The DOJ said it also recovered more than 6.5 million stolen passwords and other credentials, and that it has shared this information with two websites that let users check to see if their credentials were exposed: Have I Been Pwned, and a “Check Your Hack” website erected by the Dutch National Police.

Further reading:

–The DOJ’s application for a search warrant application tied to Qakbot uninstall file (PDF)
–The search warrant application connected to QakBot server infrastructure in the United States (PDF)
–The government’s application for a warrant to seize virtual currency from the QakBot operators (PDF)
–A technical breakdown from SecureWorks

Kroll Employee SIM-Swapped for Crypto Investor Data

Security consulting giant Kroll disclosed today that a SIM-swapping attack against one of its employees led to the theft of user information for multiple cryptocurrency platforms that are relying on Kroll services in their ongoing bankruptcy proceedings. And there are indications that fraudsters may already be exploiting the stolen data in phishing attacks.

Cryptocurrency lender BlockFi and the now-collapsed crypto trading platform FTX each disclosed data breaches this week thanks to a recent SIM-swapping attack targeting an employee of Kroll — the company handling both firms’ bankruptcy restructuring.

In a statement released today, New York City-based Kroll said it was informed that on Aug. 19, 2023, someone targeted a T-Mobile phone number belonging to a Kroll employee “in a highly sophisticated ‘SIM swapping’ attack.”

“Specifically, T-Mobile, without any authority from or contact with Kroll or its employees, transferred that employee’s phone number to the threat actor’s phone at their request,” the statement continues. “As a result, it appears the threat actor gained access to certain files containing personal information of bankruptcy claimants in the matters of BlockFi, FTX and Genesis.”

T-Mobile has not yet responded to requests for comment.

Countless websites and online services use SMS text messages for both password resets and multi-factor authentication. This means that stealing someone’s phone number often can let cybercriminals hijack the target’s entire digital life in short order — including access to any financial, email and social media accounts tied to that phone number.

SIM-swapping groups will often call employees on their mobile devices, pretend to be someone from the company’s IT department, and then try to get the employee to visit a phishing website that mimics the company’s login page.

Multiple SIM-swapping gangs have had great success using this method to target T-Mobile employees for the purposes of reselling a cybercrime service that can be hired to divert any T-Mobile user’s text messages and phone calls to another device.

In February 2023, KrebsOnSecurity chronicled SIM-swapping attacks claimed by these groups against T-Mobile employees in more than 100 separate incidents in the second half of 2022. The average cost to SIM swap any T-Mobile phone number was approximately $1,500.

The unfortunate result of the SIM-swap against the Kroll employee is that people who had financial ties to BlockFi, FTX, or Genesis now face increased risk of becoming targets of SIM-swapping and phishing attacks themselves.

And there is some indication this is already happening. Multiple readers who said they got breach notices from Kroll today also shared phishing emails they received this morning that spoofed FTX and claimed, “You have been identified as an eligible client to begin withdrawing digital assets from your FTX account.”

A major portion of Kroll’s business comes from helping organizations manage cyber risk. Kroll is often called in to investigate data breaches, and it also sells identity protection services to companies that recently experienced a breach and are grasping at ways to demonstrate that they doing something to protect their customers from further harm.

Kroll did not respond to questions. But it’s a good bet that BlockFi, FTX and Genesis customers will soon enjoy yet another offering of free credit monitoring as a result of the T-Mobile SIM swap.

Kroll’s website says it employs “elite cyber risk leaders uniquely positioned to deliver end-to-end cyber security services worldwide.” Apparently, these elite cyber risk leaders did not consider the increased attack surface presented by their employees using T-Mobile for wireless service.

The SIM-swapping attack against Kroll is a timely reminder that you should do whatever you can to minimize your reliance on mobile phone companies for your security. For example, many online services require you to provide a phone number upon registering an account, but that number can often be removed from your profile afterwards.

Why do I suggest this? Many online services allow users to reset their passwords just by clicking a link sent via SMS, and this unfortunately widespread practice has turned mobile phone numbers into de facto identity documents. Which means losing control over your phone number thanks to an unauthorized SIM swap or mobile number port-out, divorce, job termination or financial crisis can be devastating.

If you haven’t done so lately, take a moment to inventory your most important online accounts, and see how many of them can still have their password reset by receiving an SMS at the phone number on file. This may require stepping through the website’s account recovery or lost password flow.

If the account that stores your mobile phone number does not allow you to delete your number, check to see whether there is an option to disallow SMS or phone calls for authentication and account recovery. If more secure options are available, such as a security key or a one-time code from a mobile authentication app, please take advantage of those instead. The website 2fa.directory is a good starting point for this analysis.

Now, you might think that the mobile providers would share some culpability when a customer suffers a financial loss because a mobile store employee got tricked into transferring that customer’s phone number to criminals. But earlier this year, a California judge dismissed a lawsuit against AT&T that stemmed from a 2017 SIM-swapping attack which netted the thieves more than $24 million in cryptocurrency.

Teach a Man to Phish and He’s Set for Life

One frustrating aspect of email phishing is the frequency with which scammers fall back on tried-and-true methods that really have no business working these days. Like attaching a phishing email to a traditional, clean email message, or leveraging link redirects on LinkedIn, or abusing an encoding method that makes it easy to disguise booby-trapped Microsoft Windows files as relatively harmless documents.

KrebsOnSecurity recently heard from a reader who was puzzled over an email he’d just received saying he needed to review and complete a supplied W-9 tax form. The missive was made to appear as if it were part of a mailbox delivery report from Microsoft 365 about messages that had failed to deliver.

The reader, who asked to remain anonymous, said the phishing message contained an attachment that appeared to have a file extension of “.pdf,” but something about it seemed off. For example, when he downloaded and tried to rename the file, the right arrow key on the keyboard moved his cursor to the left, and vice versa.

The file included in this phishing scam uses what’s known as a “right-to-left override” or RLO character. RLO is a special character within unicode — an encoding system that allows computers to exchange information regardless of the language used — that supports languages written from right to left, such as Arabic and Hebrew.

Look carefully at the screenshot below and you’ll notice that while Microsoft Windows says the file attached to the phishing message is named “lme.pdf,” the full filename is “fdp.eml” spelled backwards. In essence, this is a .eml file — an electronic mail format or email saved in plain text — masquerading as a .PDF file.

“The email came through Microsoft Office 365 with all the detections turned on and was not caught,” the reader continued. “When the same email is sent through Mimecast, Mimecast is smart enough to detect the encoding and it renames the attachment to ‘___fdp.eml.’ One would think Microsoft would have had plenty of time by now to address this.”

Indeed, KrebsOnSecurity first covered RLO-based phishing attacks back in 2011, and even then it wasn’t a new trick.

Opening the .eml file generates a rendering of a webpage that mimics an alert from Microsoft about wayward messages awaiting restoration to your inbox. Clicking on the “Restore Messages” link there bounces you through an open redirect on LinkedIn before forwarding to the phishing webpage.

As noted here last year, scammers have long taken advantage of a marketing feature on the business networking site which lets them create a LinkedIn.com link that bounces your browser to other websites, such as phishing pages that mimic top online brands (but chiefly Linkedin’s parent firm Microsoft).

The landing page after the LinkedIn redirect displays what appears to be an Office 365 login page, which is naturally a phishing website made to look like an official Microsoft Office property.

In summary, this phishing scam uses an old RLO trick to fool Microsoft Windows into thinking the attached file is something else, and when clicked the link uses an open redirect on a Microsoft-owned website (LinkedIn) to send people to a phishing page that spoofs Microsoft and tries to steal customer email credentials.

According to the latest figures from Check Point Software, Microsoft was by far the most impersonated brand for phishing scams in the second quarter of 2023, accounting for nearly 30 percent of all brand phishing attempts.

An unsolicited message that arrives with one of these .eml files as an attachment is more than likely to be a phishing lure. The best advice to sidestep phishing scams is to avoid clicking on links that arrive unbidden in emails, text messages and other mediums. Most phishing scams invoke a temporal element that warns of dire consequences should you fail to respond or act quickly.

If you’re unsure whether a message is legitimate, take a deep breath and visit the site or service in question manually — ideally, using a browser bookmark to avoid potential typosquatting sites.

SMS Phishers Harvested Phone Numbers, Shipment Data from UPS Tracking Tool

The United Parcel Service (UPS) says fraudsters have been harvesting phone numbers and other information from its online shipment tracking tool in Canada to send highly targeted SMS phishing (a.k.a. “smishing”) messages that spoofed UPS and other top brands. The missives addressed recipients by name, included details about recent orders, and warned that those orders wouldn’t be shipped unless the customer paid an added delivery fee.

In a snail mail letter sent this month to Canadian customers, UPS Canada Ltd. said it is aware that some package recipients have received fraudulent text messages demanding payment before a package can be delivered, and that it has been working with partners in its delivery chain to try to understand how the fraud was occurring.

“During that review, UPS discovered a method by which a person who searched for a particular package or misused a package look-up tool could obtain more information about the delivery, potentially including a recipient’s phone number,” the letter reads. “Because this information could be misused by third parties, including potentially in a smishing scheme, UPS has taken steps to limit access to that information.”

The written notice goes on to say UPS believes the data exposure “affected packages for a small group of shippers and some of their customers from February 1, 2022 to April 24, 2023.”

As early as April 2022, KrebsOnSecurity began receiving tips from Canadian readers who were puzzling over why they’d just received one of these SMS phishing messages that referenced information from a recent order they’d legitimately placed at an online retailer.

In March, 2023, a reader named Dylan from British Columbia wrote in to say he’d received one of these shipping fee scam messages not long after placing an order to buy gobs of building blocks directly from Lego.com. The message included his full name, phone number, and postal code, and urged him to click a link to mydeliveryfee-ups[.]info and pay a $1.55 delivery fee that was supposedly required to deliver his Legos.

“From searching the text of this phishing message, I can see that a lot of people have experienced this scam, which is more convincing because of the information the phishing text contains,” Dylan wrote. “It seems likely to me that UPS is leaking information somehow about upcoming deliveries.”

Josh is a reader who works for a company that ships products to Canada, and in early January 2023 he inquired whether there was any information about a breach at UPS Canada.

“We’ve seen many of our customers targeted with a fraudulent UPS text message scheme after placing an order,” Josh said. “A link is provided (often only after the customer responds to the text) which takes you to a captcha page, followed by a fraudulent payment collection page.”

Pivoting on the domain in the smishing message sent to Dylan shows the phishing domain shared an Internet host in Russia [91.215.85-166] with nearly two dozen other smishing related domains, including upsdelivery[.]info, legodelivery[.]info, adidascanadaltd[.]com, crocscanadafee[.]info, refw0234apple[.]info, vista-printcanada[.]info and telus-ca[.]info.

The inclusion of big-name brands in the domains of these UPS smishing campaigns suggests the perpetrators had the ability to focus their lookups on UPS customers who had recently ordered items from specific companies.

Attempts to visit these domains with a web browser failed, but loading them in a mobile device (or in my case, emulating a mobile device using a virtual machine and Developer Tools in Firefox) revealed the first stage of this smishing attack. As Josh mentioned, what first popped up was a CAPTCHA; after the visitor solved the CAPTCHA, they were taken through several more pages that requested the user’s full name, date of birth, credit card number, address, email and phone number.

In April 2022, KrebsOnSecurity heard from Alex, the CEO of a technology company in Canada who asked to leave his last name out of this story. Alex reached out when he began receiving the smishing messages almost immediately after ordering two sets of Airpods directly from Apple’s website.

What puzzled Alex most was that he’d instructed Apple to send the Airpods as a gift to two different people, and less than 24 hours later the phone number he uses for his Apple account received two of the phishing messages, both of which contained salutations that included the names of the people for whom he’d bought Airpods.

“I’d put the recipient as different people on my team, but because it was my phone number on both orders I was the one getting the texts,” Alex explained. “That same day, I got text messages referring to me as two different people, neither of whom were me.”

Alex said he believes UPS Canada either doesn’t fully understand what happened yet, or it is being coy about what it knows. He said the wording of UPS’s response misleadingly suggests the smishing attacks were somehow the result of hackers randomly looking up package information via the company’s tracking website.

Alex said it’s likely that whoever is responsible figured out how to query the UPS Canada website for only pending orders from specific brands, perhaps by exploiting some type of application programming interface (API) that UPS Canada makes or made available to its biggest retail partners.

“It wasn’t like I put the order through [on Apple.ca] and some days or weeks later I got a targeted smishing attack,” he said. “It was more or less the same day. And it was as if [the phishers] were being notified the order existed.”

The letter to UPS Canada customers does not mention whether any other customers in North America were affected, and it remains unclear whether any UPS customers outside of Canada may have been targeted.

In a statement provided to KrebsOnSecurity, Sandy Springs, Ga. based UPS [NYSE:UPS] said the company has been working with partners in the delivery chain to understand how that fraud was being perpetrated, as well as with law enforcement and third-party experts to identify the cause of this scheme and to put a stop to it.

“Law enforcement has indicated that there has been an increase in smishing impacting a number of shippers and many different industries,” reads an email from Brian Hughes, director of financial and strategy communications at UPS.

“Out of an abundance of caution, UPS is sending privacy incident notification letters to individuals in Canada whose information may have been impacted,” Hughes said. “We encourage our customers and general consumers to learn about the ways they can stay protected against attempts like this by visiting the UPS Fight Fraud website.”

CISA Order Highlights Persistent Risk at Network Edge

The U.S. government agency in charge of improving the nation’s cybersecurity posture is ordering all federal agencies to take new measures to restrict access to Internet-exposed networking equipment. The directive comes amid a surge in attacks targeting previously unknown vulnerabilities in widely used security and networking appliances.

Under a new order from the Cybersecurity and Infrastructure Security Agency (CISA), federal agencies will have 14 days to respond to any reports from CISA about misconfigured or Internet-exposed networking equipment. The directive applies to any networking devices — such as firewalls, routers and load balancers — that allow remote authentication or administration.

The order requires federal departments to limit access so that only authorized users on an agency’s local or internal network can reach the management interfaces of these devices. CISA’s mandate follows a slew of recent incidents wherein attackers exploited zero-day flaws in popular networking products to conduct ransomware and cyber espionage attacks on victim organizations.

Earlier today, incident response firm Mandiant revealed that since at least October 2022, Chinese cyber spies have been exploiting a zero-day vulnerability in many email security gateway (ESG) appliances sold by California-based Barracuda Networks to hoover up email from organizations using these devices.

Barracuda was alerted to the exploitation of a zero-day in its products in mid-May, and two days later the company pushed a security update to address the flaw in all affected devices. But last week, Barracuda took the highly unusual step of offering to replace compromised ESGs, evidently in response to malware that altered the systems in such a fundamental way that they could no longer be secured remotely with software updates.

According to Mandiant, a previously unidentified Chinese hacking group was responsible for exploiting the Barracuda flaw, and appeared to be searching through victim organization email records for accounts “belonging to individuals working for a government with political or strategic interest to [China] while this victim government was participating in high-level, diplomatic meetings with other countries.”

When security experts began raising the alarm about a possible zero-day in Barracuda’s products, the Chinese hacking group altered their tactics, techniques and procedures (TTPs) in response to Barracuda’s efforts to contain and remediate the incident, Mandiant found.

Mandiant said the attackers will continue to change their tactics and malware, “especially as network defenders continue to take action against this adversary and their activity is further exposed by the infosec community.”

Meanwhile, this week we learned more details about the ongoing exploitation of a zero-day flaw in a broad range of virtual private networking (VPN) products made by Fortinet — devices many organizations rely on to facilitate remote network access for employees.

On June 11, Fortinet released a half-dozen security updates for its FortiOS firmware, including a weakness that researchers said allows an attacker to run malware on virtually any Fortinet SSL VPN appliance. The researchers found that just being able to reach the management interface for a vulnerable Fortinet SSL VPN appliance was enough to completely compromise the devices.

“This is reachable pre-authentication, on every SSL VPN appliance,” French vulnerability researcher Charles Fol tweeted. “Patch your #Fortigate.”

In details published on June 12, Fortinet confirmed that one of the vulnerabilities (CVE-2023-27997) is being actively exploited. The company said it discovered the weakness in an internal code audit that began in January 2023 — when it learned that Chinese hackers were exploiting a different zero-day flaw in its products.

Shodan.io, the search engine made for finding Internet of Things devices, reports that there are currently more than a half-million vulnerable Fortinet devices reachable via the public Internet.

The new cybersecurity directive from CISA orders agencies to remove any networking device management interfaces from the internet by making them only accessible from an internal enterprise network (CISA recommends an isolated management network). CISA also says agencies should “deploy capabilities, as part of a Zero Trust Architecture, that enforce access control to the interface through a policy enforcement point separate from the interface itself (preferred action).”

Security experts say CISA’s directive highlights the reality that cyberspies and ransomware gangs are making it increasingly risky for organizations to expose any devices to the public Internet, because these groups have strong incentives to probe such devices for previously unknown security vulnerabilities.

The most glaring example of this dynamic can be seen in the frequency with which ransomware groups have discovered and pounced on zero-day flaws in widely-used file transfer applications. One ransomware gang in particular — Cl0p — has repeatedly exploited zero day bugs in various file transfer appliances to extort tens of millions of dollars from hundreds of ransomware victims.

On February 2, KrebsOnSecurity broke the news that attackers were exploiting a zero-day vulnerability in the GoAnywhere file transfer appliance by Fortra. By the time security updates were available to fix the vulnerability, Cl0p had already used it to steal data from more than a hundred organizations running Fortra’s appliance.

According to CISA, on May 27, Cl0p began exploiting a previously unknown flaw in MOVEit Transfer, a popular Internet-facing file transfer application. MOVEit parent Progress Software has since released security updates to address the weakness, but Cl0p claims to have already used it to compromise hundreds of victim organizations. TechCrunch has been tracking the fallout from victim organizations, which range from banks and insurance providers to universities and healthcare entities.

The always on-point weekly security news podcast Risky Business has recently been urging organizations to jettison any and all FTP appliances, noting that Cl0p (or another crime gang) is likely to visit the same treatment on other FTP appliance vendors.

But that sound advice doesn’t exactly scale for mid-tier networking devices like Barracuda ESGs or Fortinet SSL VPNs, which are particularly prominent in small to mid-sized organizations.

“It’s not like FTP services, you can’t tell an enterprise [to] turn off the VPN [because] the productivity hit of disconnecting the VPN is terminal, it’s a non-starter,” Risky Business co-host Adam Boileau said on this week’s show. “So how to mitigate the impact of having to use a domain-joined network appliance at the edge of your network that is going to get zero-day in it? There’s no good answer.”

Risky Business founder Patrick Gray said the COVID-19 pandemic breathed new life into entire classes of networking appliances that rely on code which was never designed with today’s threat models in mind.

“In the years leading up to the pandemic, the push towards identity-aware proxies and zero trust everything and moving away from this type of equipment was gradual, but it was happening,” Gray said. “And then COVID-19 hit and everybody had to go work from home, and there really was one option to get going quickly — which was to deploy VPN concentrators with enterprise features.”

Gray said the security industry had been focused on building the next generation of remote access tools that are more security-hardened, but when the pandemic hit organizations scrambled to cobble together whatever they could.

“The only stuff available in the market was all this old crap that is not QA’d properly, and every time you shake them CVEs fall out,” Gray remarked, calling the pandemic, “a shot in the arm” to companies like Fortinet and Barracuda.

“They sold so many VPNs through the pandemic and this is the hangover,” Gray said. “COVID-19 extended the life of these companies and technologies, and that’s unfortunate.”

Barracuda Urges Replacing — Not Patching — Its Email Security Gateways

It’s not often that a zero-day vulnerability causes a network security vendor to urge customers to physically remove and decommission an entire line of affected hardware — as opposed to just applying software updates. But experts say that is exactly what transpired this week with Barracuda Networks, as the company struggled to combat a sprawling malware threat which appears to have undermined its email security appliances in such a fundamental way that they can no longer be safely updated with software fixes.

Campbell, Calif. based Barracuda said it hired incident response firm Mandiant on May 18 after receiving reports about unusual traffic originating from its Email Security Gateway (ESG) devices, which are designed to sit at the edge of an organization’s network and scan all incoming and outgoing email for malware.

On May 19, Barracuda identified that the malicious traffic was taking advantage of a previously unknown vulnerability in its ESG appliances, and on May 20 the company pushed a patch for the flaw to all affected appliances (CVE-2023-2868).

In its security advisory, Barracuda said the vulnerability existed in the Barracuda software component responsible for screening attachments for malware. More alarmingly, the company said it appears attackers first started exploiting the flaw in October 2022.

But on June 6, Barracuda suddenly began urging its ESG customers to wholesale rip out and replace — not patch — affected appliances.

“Impacted ESG appliances must be immediately replaced regardless of patch version level,” the company’s advisory warned. “Barracuda’s recommendation at this time is full replacement of the impacted ESG.”

In a statement, Barracuda said it will be providing the replacement product to impacted customers at no cost, and that not all ESG appliances were compromised.

“No other Barracuda product, including our SaaS email solutions, were impacted by this vulnerability,” the company said. “If an ESG appliance is displaying a notification in the User Interface, the ESG appliance had indicators of compromise. If no notification is displayed, we have no reason to believe that the appliance has been compromised at this time.”

Nevertheless, the statement says that “out of an abundance of caution and in furtherance of our containment strategy, we recommend impacted customers replace their compromised appliance.”

“As of June 8, 2023, approximately 5% of active ESG appliances worldwide have shown any evidence of known indicators of compromise due to the vulnerability,” the statement continues. “Despite deployment of additional patches based on known IOCs, we continue to see evidence of ongoing malware activity on a subset of the compromised appliances. Therefore, we would like customers to replace any compromised appliance with a new unaffected device.”

Rapid7‘s Caitlin Condon called this remarkable turn of events “fairly stunning,” and said there appear to be roughly 11,000 vulnerable ESG devices still connected to the Internet worldwide.

“The pivot from patch to total replacement of affected devices is fairly stunning and implies the malware the threat actors deployed somehow achieves persistence at a low enough level that even wiping the device wouldn’t eradicate attacker access,” Condon wrote.

Barracuda said the malware was identified on a subset of appliances that allowed the attackers persistent backdoor access to the devices, and that evidence of data exfiltration was identified on some systems.

Rapid7 said it has seen no evidence that attackers are using the flaw to move laterally within victim networks. But that may be small consolation for Barracuda customers now coming to terms with the notion that foreign cyberspies probably have been hoovering up all their email for months.

Nicholas Weaver, a researcher at University of California, Berkeley’s International Computer Science Institute (ICSI), said it is likely that the malware was able to corrupt the underlying firmware that powers the ESG devices in some irreparable way.

“One of the goals of malware is to be hard to remove, and this suggests the malware compromised the firmware itself to make it really hard to remove and really stealthy,” Weaver said. “That’s not a ransomware actor, that’s a state actor. Why? Because a ransomware actor doesn’t care about that level of access. They don’t need it. If they’re going for data extortion, it’s more like a smash-and-grab. If they’re going for data ransoming, they’re encrypting the data itself — not the machines.”

In addition to replacing devices, Barracuda says ESG customers should also rotate any credentials connected to the appliance(s), and check for signs of compromise dating back to at least October 2022 using the network and endpoint indicators the company has released publicly.

Update, June 9, 11:55 a.m. ET: Barracuda has issued an updated statement about the incident, portions of which are now excerpted above.

Discord Admins Hacked by Malicious Bookmarks

A number of Discord communities focused on cryptocurrency have been hacked this past month after their administrators were tricked into running malicious Javascript code disguised as a Web browser bookmark.

According to interviews with victims, several of the attacks began with an interview request from someone posing as a reporter for a crypto-focused news outlet online. Those who take the bait are sent a link to a Discord server that appears to be the official Discord of the crypto news site, where they are asked to complete a verification step to validate their identity.

As shown in this Youtube video, the verification process involves dragging a button from the phony crypto news Discord server to the bookmarks bar in one’s Web browser. From there, the visitor is instructed to go back to discord.com and then click the new bookmark to complete the verification process.

However, the bookmark is actually a clever snippet of Javascript that quietly grabs the user’s Discord token and sends it to the scammer’s website. The attacker then loads the stolen token into their own browser session and (usually late at night after the admins are asleep) posts an announcement in the targeted Discord about an exclusive “airdrop,” “NFT mint event” or some other potential money making opportunity for the Discord members.

The unsuspecting Discord members click the link provided by the compromised administrator account, and are asked to connect their crypto wallet to the scammer’s site, where it asks for unlimited spend approvals on their tokens, and subsequently drains the balance of any valuable accounts.

Meanwhile, anyone in the compromised Discord channel who notices the scam and replies is banned, and their messages are deleted by the compromised admin account.

Nicholas Scavuzzo is an associate at Ocean Protocol, which describes itself as an “open-source protocol that aims to allow businesses and individuals to exchange and monetize data and data-based services.” On May 22, an administrator for Ocean Protocol’s Discord server clicked a link in a direct message from a community member that prompted them to prove their identity by dragging a link to their bookmarks.

Scavuzzo, who is based in Maine, said the attackers waited until around midnight in his timezone time before using the administrator’s account to send out an unauthorized message about a new Ocean airdrop.

Scavuzzo said the administrator’s account was hijacked even though she had multi-factor authentication turned on.

“A CAPTCHA bot that allows Discord cookies to be accessed by the person hosting the CAPTCHA,” was how Scavuzzo described the attack. “I’ve seen all kinds of crypto scams, but I’ve never seen one like this.”

Importantly, the stolen token only works for the attackers as long as its rightful owner doesn’t log out and back in, or else change their credentials.

Assuming the administrator can log in, that is. In Ocean’s case, one of the first things the intruders did once they swiped the administrator’s token was change the server’s access controls and remove all core Ocean team members from the server.

Fortunately for Ocean, Scavuzzo was able to reach the operator of the server that hosts the Discord channel, and have the channel’s settings reverted back to normal.

“Thankfully, we are a globally distributed team, so we have people awake at all hours,” Scavuzzo said, noting that Ocean is not aware of any Discord community members who fell for the phony airdrop offer, which was live for about 30 minutes. “This could have been a lot worse.”

On May 26, Aura Network reported on Twitter that its Discord server was compromised in a phishing attack that resulted in the deletion of Discord channels and the dissemination of fake Aura Network Airdrop Campaign links.

On May 27, Nahmii — a cryptocurrency technology based on the Ethereum blockchain — warned on Twitter that one of its community moderators on Discord was compromised and posting fake airdrop details.

On May 9, MetrixCoin reported that its Discord server was hacked, with fake airdrop details pushed to all users.

KrebsOnSecurity recently heard from a trusted source in the cybersecurity industry who dealt firsthand with one of these attacks and asked to remain anonymous.

“I do pro bono Discord security work for a few Discords, and I was approached by one of these fake journalists,” the source said. “I played along and got the link to their Discord, where they were pretending to be journalists from the Cryptonews website using several accounts.”

The source took note of all the Discord IDs of the admins of the fake Cryptonews Discord, so that he could ensure they were blocked from the Discords he helps to secure.

“Since I’ve been doing this for a while now, I’ve built up a substantial database of Discord users and messages, so often I can see these scammers’ history on Discord,” the source said.

In this case, he noticed a user with the “CEO” role in the fake Cryptonews Discord had been seen previously under another username — “Levatax.” Searching on that Discord ID and username revealed a young Turkish coder named Berk Yilmaz whose Github page linked to the very same Discord ID as the scammer CEO.

Reached via instant message on Telegram, Levatax said he’s had no involvement in such schemes, and that he hasn’t been on Discord since his Microsoft Outlook account was hacked months ago.

“The interesting thing [is] that I didn’t use Discord since few months or even social media because of the political status of Turkey,” Levatax explained, referring to the recent election in his country. “The only thing I confirm is losing my Outlook account which connected to my Discord, and I’m already in touch with Microsoft to recover it.”

The verification method used in the above scam involves a type of bookmark called a “bookmarklet” that stores Javascript code as a clickable link in the bookmarks bar at the top of one’s browser.

While bookmarklets can be useful and harmless, malicious Javascript that is executed in the browser by the user is especially dangerous. So please avoid adding (or dragging) any bookmarks or bookmarklets to your browser unless it was your idea in the first place.

Promising Jobs at the U.S. Postal Service, ‘US Job Services’ Leaks Customer Data

A sprawling online company based in Georgia that has made tens of millions of dollars purporting to sell access to jobs at the United States Postal Service (USPS) has exposed its internal IT operations and database of nearly 900,000 customers. The leaked records indicate the network’s chief technology officer in Pakistan has been hacked for the past year, and that the entire operation was created by the principals of a Tennessee-based telemarketing firm that has promoted USPS employment websites since 2016.

KrebsOnSecurity was recently contacted by a security researcher who said he found a huge tranche of full credit card records exposed online, and that at first glance the domain names involved appeared to be affiliated with the USPS.

Further investigation revealed a long-running international operation that has been emailing and text messaging people for years to sign up at a slew of websites that all promise they can help visitors secure employment at the USPS.

Sites like FederalJobsCenter[.]com also show up prominently in Google search results for USPS employment, and steer applicants toward making credit card “registration deposits” to ensure that one’s application for employment is reviewed. These sites also sell training, supposedly to help ace an interview with USPS human resources.

FederalJobsCenter’s website is full of content that makes it appear the site is affiliated with the USPS, although its “terms and conditions” state that it is not. Rather, the terms state that FederalJobsCenter is affiliated with an entity called US Job Services, which says it is based in Lawrenceville, Ga.

“US Job Services provides guidance, coaching, and live assistance to postal job candidates to help them perform better in each of the steps,” the website explains.

The site says applicants need to make a credit card deposit to register, and that this amount is refundable if the applicant is not offered a USPS job within 30 days after the interview process.

But a review of the public feedback on US Job Services and dozens of similar names connected to this entity over the years shows a pattern of activity: Applicants pay between $39.99 and $100 for USPS job coaching services, and receive little if anything in return. Some reported being charged the same amount monthly.

The U.S. Federal Trade Commission (FTC) has sued several times over the years to disrupt various schemes offering to help people get jobs at the Postal Service. Way back in 1998, the FTC and the USPS took action against several organizations that were selling test or interview preparation services for potential USPS employees.

“Companies promising jobs with the U.S. Postal Service are breaking federal law,” the joint USPS-FTC statement said.

In that 1998 case, the defendants behind the scheme were taking out classified ads in newspapers. Ditto for a case the FTC brought in 2005. By 2008, the USPS job exam preppers had shifted to advertising their schemes mostly online. And in 2013, the FTC won a nearly $5 million judgment against a Kentucky company purporting to offer such services.

Tim McKinlay authored a report last year at Affiliateunguru.com on whether the US Job Services website job-postal[.]com was legitimate or a scam. He concluded it was a scam based on several factors, including that the website listed multiple other names (suggesting it had recently switched names), and that he got nothing from the transaction with the job site.

“They openly admit they’re not affiliated with the US Postal Service, but claim to be experts in the field, and that, just by following the steps on their site, you easily pass the postal exams and get a job in no time,” McKinlay wrote. “But it’s really just a smoke and mirrors game. The site’s true purpose is to collect $46.95 from as many people as possible. And considering how popular this job is, they’re probably making a killing.”

US JOB SERVICES

KrebsOnSecurity was alerted to the data exposure by Patrick Barry, chief information officer at Charlotte, NC based Rebyc Security. Barry said he found that not only was US Job Services leaking its customer payment records in real-time and going back to 2016, but its website also leaked a log file from 2019 containing the site administrator’s contact information and credentials to the site’s back-end database.

Barry shared screenshots of that back-end database, which show the email address for the administrator of US Job Services is tab.webcoder@gmail.com. According to cyber intelligence platform Constella Intelligence, that email address is tied to the LinkedIn profile for a developer in Karachi, Pakistan named Muhammed Tabish Mirza.

A search on tab.webcoder@gmail.com at DomainTools.com reveals that email address was used to register several USPS-themed domains, including postal2017[.]com, postaljobscenter[.]com and usps-jobs[.]com.

Mr. Mirza declined to respond to questions, but the exposed database information was removed from the Internet almost immediately after KrebsOnSecurity shared the offending links.

A “Campaigns” tab on that web panel listed several advertising initiatives tied to US Job Services websites, with names like “walmart drip campaign,” “hiring activity due to virus,” “opt-in job alert SMS,” and “postal job opening.”

Another page on the US Job Services panel included a script for upselling people who call in response to email and text message solicitations, with an add-on program that normally sells for $1,200 but is being “practically given away” for a limited time, for just $49.

“There’s something else we have you can take advantage of that can help you make more money,” the script volunteers. “It’s an easy to use 12-month career development plan and program to follow that will result in you getting any job you want, not just at the post office….anywhere…and then getting promoted rapidly.”

It’s bad enough that US Job Services was leaking customer data: Constella Intelligence says the email address tied to Mr. Mirza shows up in more than a year’s worth of “bot logs” created by a malware infection from the Redline infostealer.

Constella reports that for roughly a year between 2021 and 2022, a Microsoft Windows device regularly used by Mr. Mirza and his colleagues was actively uploading all of the device’s usernames, passwords and authentication cookies to cybercriminals based in Russia.

NEXT LEVEL SUPPORT

The web-based backend for US Job Services lists more than 160 people under its “Users & Teams” tab. This page indicates that access to the consumer and payment data collected by US Job Services is currently granted to several other coders who work with Mr. Mirza in Pakistan, and to multiple executives, contractors and employees working for a call center in Murfreesboro, Tennessee.

The call center — which operates as Nextlevelsupportcenters[.]com and thenextlevelsupport[.]com — curiously has several key associates with a history of registering USPS jobs-related domain names.

The website for NextLevelSupport says it was founded in 2017 by a Gary Plott, whose LinkedIn profile describes him as a seasoned telecommunications industry expert. The leaked backend database for US Job Services says Plott is a current administrator on the system, along with several other Nextlevel founders listed on the company’s site.

Reached via telephone, Plott initially said his company was merely a “white label” call center that multiple clients use to interact with customers, and that the content their call center is responsible for selling on behalf of US Job Services was not produced by NextLevelSupport.

“A few years ago, we started providing support for this postal product,” Plott said. “We didn’t develop the content but agreed we would support it.”

Interestingly, DomainTools says the Gmail address used by Plott in the US Jobs system was also used to register multiple USPS job-related domains, including postaljobssite[.]com, postalwebsite[.]com, usps-nlf[.]com, usps-nla[.]com.

Asked to reconcile this with his previous statement, Plott said he never did anything with those sites but acknowledged that his company did decide to focus on the US Postal jobs market from the very beginning.

Plott said his company never refuses to issue a money-back request from a customer, because doing so would result in costly chargebacks for NextLevel (and presumably for the many credit card merchant accounts apparently set up by Mr. Mirza).

“We’ve never been deceptive,” Plott said, noting that customers of the US Job Services product receive a digital download with tips on how to handle a USPS interview, as well as unlimited free telephone support if they need it.

“We’ve never told anyone we were the US Postal Service,” Plott continued. “We make sure people fully understand that they are not required to buy this product, but we think we can help you and we have testimonials from people we have helped. But ultimately you as the customer make that decision.”

An email address in the US Job Services teams page for another user — Stephanie Dayton — was used to register the domains postalhiringreview[.]com, and postalhiringreviewboard[.]org back in 2014. Reached for comment, Ms. Dayton said she has provided assistance to Next Level Support Centers with their training and advertising, but never in the capacity as an employee.

Perhaps the most central NextLevel associate who had access to US Job Services was Russell Ramage, a telemarketer from Warner Robins, Georgia. Ramage is listed in South Carolina incorporation records as the owner of a now-defunct call center service called Smart Logistics, a company whose name appears in the website registration records for several early and long-running US Job Services sites.

The leaked records show the email address used by Ramage also registered multiple USPS jobs-related domains, including postalhiringcenter[.]com, postalhiringreviews[.]com, postaljobs-email[.]com, and postaljobssupport1[.]com.

A review of business incorporation records in Georgia indicate Ramage was the registered agent for at least three USPS-related companies over the years, including Postal Career Placement LLC, Postal Job Services Inc., and Postal Operations Inc. All three companies were founded in 2015, and are now dissolved.

An obituary dated February 2023 says Russell Ramage recently passed away at the age of 41. No cause of death was stated, but the obituary goes on to say that Russ “Rusty” Ramage was “preceded in death by his mother, Anita Lord Ramage, pets, Raine and Nola and close friends, Nicole Reeves and Ryan Rawls.”

In 2014, then 33-year-old Ryan “Jootgater” Rawls of Alpharetta, Georgia pleaded guilty to conspiring to distribute controlled substances. Rawls also grew up in Warner Robins, and was one of eight suspects charged with operating a secret darknet narcotics ring called the Farmer’s Market, which federal prosecutors said trafficked in millions of dollars worth of controlled substances.

Reuters reported that an eighth suspect in that case had died by the time of Rawls’ 2014 guilty plea, although prosecutors declined to offer further details about that. According to his obituary, Ryan Christopher Rawls died at the age of 38 on Jan. 28, 2019.

In a comment on Ramage’s memorial wall, Stephanie Dayton said she began working with Ramage in 2006.

“Our friendship far surpassed a working one, we had a very close bond and became like brother and sister,” Dayton wrote. “I loved Russ deeply and he was like family. He was truly one of the best human beings I have ever known. He was kind and sweet and truly cared about others. Never met anyone like him. He will be truly missed. RIP brother.”

The FTC and USPS note that while applicants for many entry-level postal jobs are required to take a free postal exam, the tests are usually offered only every few years in any particular district, and there are no job placement guarantees based on score.

“If applicants pass the test by scoring at least 70 out of 100, they are placed on a register, ranked by their score,” the FTC explained. “When a position becomes open, the local post office looks to the applicable register for that geographic location and calls the top three applicants. The score is only one of many criteria taken into account for employment. The exams test general aptitude, something that cannot necessarily be increased by studying.”

The FTC says anyone interested in a job at the USPS should inquire at their local postal office, where applicants generally receive a free packet of information about required exams. More information about job opportunities at the postal service is available at the USPS’s careers website.

Michael Martel, spokesperson for the United States Postal Inspection Service, said in a written statement that the USPS has no affiliation with the websites or companies named in this story.

“To learn more about employment with USPS, visit USPS.com/careers,” Martel wrote. “If you are the victim of a crime online report it to the FBI’s Internet Crime Complaint Center (IC3) at www.ic3.gov. To report fraud committed through or toward the USPS, its employees, or customers, report it to the United States Postal Inspection Service (USPIS) at www.uspis.gov/report.”

According to the leaked back-end server for US Job Services, here is a list of the current sites selling this product:

usjobshelpcenter[.]com
usjobhelpcenter[.]com
job-postal[.]com
localpostalhiring[.]com
uspostalrecruitment[.]com
postalworkerjob[.]com
next-level-now[.]com
postalhiringcenters[.]com
postofficehiring[.]com
postaljobsplacement[.]com
postal-placement[.]com
postofficejobopenings[.]com
postalexamprep[.]com
postaljobssite[.]com
postalwebsite[.]com
postalcareerscenters[.]com
postal-hiring[.]com
postal-careers[.]com
postal-guide[.]com
postal-hiring-guide[.]com
postal-openings[.]com
postal-placement[.]com
postofficeplacements[.]com
postalplacementservices[.]com
postaljobs20[.]com
postal-jobs-placement[.]com
postaljobopenings[.]com
postalemployment[.]com
postaljobcenters[.]com
postalmilitarycareers[.]com
epostaljobs[.]com
postal-job-center[.]com
postalcareercenter[.]com
postalhiringcenters[.]com
postal-job-center[.]com
postalcareercenter[.]com
postalexamprep[.]com
postalplacementcenters[.]com
postalplacementservice[.]com
postalemploymentservices[.]com
uspostalhiring[.]com

Many Public Salesforce Sites are Leaking Private Data

A shocking number of organizations — including banks and healthcare providers — are leaking private and sensitive information from their public Salesforce Community websites, KrebsOnSecurity has learned. The data exposures all stem from a misconfiguration in Salesforce Community that allows an unauthenticated user to access records that should only be available after logging in.

Salesforce Community is a widely-used cloud-based software product that makes it easy for organizations to quickly create websites. Customers can access a Salesforce Community website in two ways: Authenticated access (requiring login), and guest user access (no login required). The guest access feature allows unauthenticated users to view specific content and resources without needing to log in.

However, sometimes Salesforce administrators mistakenly grant guest users access to internal resources, which can cause unauthorized users to access an organization’s private information and lead to potential data leaks.

Until being contacted by this reporter on Monday, the state of Vermont had at least five separate Salesforce Community sites that allowed guest access to sensitive data, including a Pandemic Unemployment Assistance program that exposed the applicant’s full name, Social Security number, address, phone number, email, and bank account number.

Vermont’s Chief Information Security Officer Scott Carbee said his security teams have been conducting a full review of their Salesforce Community sites, and already found one additional Salesforce site operated by the state that was also misconfigured to allow guest access to sensitive information.

“My team is frustrated by the permissive nature of the platform,” Carbee said.

Carbee said the vulnerable sites were all created rapidly in response to the Coronavirus pandemic, and were not subjected to their normal security review process.

“During the pandemic, we were largely standing up tons of applications, and let’s just say a lot of them didn’t have the full benefit of our dev/ops process,” Carbee said. “In our case, we didn’t have any native Salesforce developers when we had to suddenly stand up all these sites.”

Earlier this week, KrebsOnSecurity notified Columbus, Ohio-based Huntington Bank that its recently acquired TCF Bank had a Salesforce Community website that was leaking documents related to commercial loans. The data fields in those loan applications included name, address, full Social Security number, title, federal ID, IP address, average monthly payroll, and loan amount.

Huntington Bank has disabled the leaky TCF Bank Salesforce website. Matthew Jennings, deputy chief information security officer at Huntington, said the company was still investigating how the misconfiguration occurred, how long it lasted, and how many records may have been exposed.

KrebsOnSecurity learned of the leaks from security researcher Charan Akiri, who said he wrote a program that identified hundreds of other organizations running misconfigured Salesforce pages. But Akiri said he’s been wary of probing too far, and has had difficulty getting responses from most of the organizations he has notified to date.

“In January and February 2023, I contacted government organizations and several companies, but I did not receive any response from these organizations,” Akiri said. “To address the issue further, I reached out to several CISOs on LinkedIn and Twitter. As a result, five companies eventually fixed the problem. Unfortunately, I did not receive any responses from government organizations.”

The problem Akiri has been trying to raise awareness about came to the fore in August 2021, when security researcher Aaron Costello published a blog post explaining how misconfigurations in Salesforce Community sites could be exploited to reveal sensitive data (Costello subsequently published a follow-up post detailing how to lock down Salesforce Community sites).

On Monday, KrebsOnSecurity used Akiri’s findings to notify Washington D.C. city administrators that at least five different public DC Health websites were leaking sensitive information. One DC Health Salesforce Community website designed for health professionals seeking to renew licenses with the city leaked documents that included the applicant’s full name, address, Social Security number, date of birth, license number and expiration, and more.

Akiri said he notified the Washington D.C. government in February about his findings, but received no response. Reached by KrebsOnSecurity, interim Chief Information Security Officer Mike Rupert initially said the District had hired a third party to investigate, and that the third party confirmed the District’s IT systems were not vulnerable to data loss from the reported Salesforce configuration issue.

But after being presented with a document including the Social Security number of a health professional in D.C. that was downloaded in real-time from the DC Health public Salesforce website, Rupert acknowledged his team had overlooked some configuration settings.

Washington, D.C. health administrators are still smarting from a data breach earlier this year at the health insurance exchange DC Health Link, which exposed personal information for more than 56,000 users, including many members of Congress.

That data later wound up for sale on a top cybercrime forum. The Associated Press reports that the DC Health Link breach was likewise the result of human error, and said an investigation revealed the cause was a DC Health Link server that was “misconfigured to allow access to the reports on the server without proper authentication.”

Salesforce says the data exposures are not the result of a vulnerability inherent to the Salesforce platform, but they can occur when customers’ access control permissions are misconfigured.

“As previously communicated to all Experience Site and Sites customers, we recommend utilizing the Guest User Access Report Package to assist in reviewing access control permissions for unauthenticated users,” reads a Salesforce advisory from Sept. 2022. “Additionally, we suggest reviewing the following Help article, Best Practices and Considerations When Configuring the Guest User Profile.”

In a written statement, Salesforce said it is actively focused on data security for organizations with guest users, and that it continues to release “robust tools and guidance for our customers,” including:

Guest User Access Report 

Control Which Users Experience Cloud Site Users Can See

Best Practices and Considerations When Configuring the Guest User Profile

“We’ve also continued to update our Guest User security policies, beginning with our Spring ‘21 release with more to come in Summer ‘23,” the statement reads. “Lastly, we continue to proactively communicate with customers to help them understand the capabilities available to them, and how they can best secure their instance of Salesforce to meet their security, contractual, and regulatory obligations.”

3CX Breach Was a Double Supply Chain Compromise

We learned some remarkable new details this week about the recent supply-chain attack on VoIP software provider 3CX. The lengthy, complex intrusion has all the makings of a cyberpunk spy novel: North Korean hackers using legions of fake executive accounts on LinkedIn to lure people into opening malware disguised as a job offer; malware targeting Mac and Linux users working at defense and cryptocurrency firms; and software supply-chain attacks nested within earlier supply chain attacks.

In late March 2023, 3CX disclosed that its desktop applications for both Windows and macOS were compromised with malicious code that gave attackers the ability to download and run code on all machines where the app was installed. 3CX says it has more than 600,000 customers and 12 million users in a broad range of industries, including aerospace, healthcare and hospitality.

3CX hired incident response firm Mandiant, which released a report on Wednesday that said the compromise began in 2022 when a 3CX employee installed a malware-laced software package distributed via an earlier software supply chain compromise that began with a tampered installer for X_TRADER, a software package provided by Trading Technologies.

“This is the first time Mandiant has seen a software supply chain attack lead to another software supply chain attack,” reads the April 20 Mandiant report.

Mandiant found the earliest evidence of compromise uncovered within 3CX’s network was through the VPN using the employee’s corporate credentials, two days after the employee’s personal computer was compromised.

“Eventually, the threat actor was able to compromise both the Windows and macOS build environments,” 3CX said in an April 20 update on their blog.

Mandiant concluded that the 3CX attack was orchestrated by the North Korean state-sponsored hacking group known as Lazarus, a determination that was independently reached earlier by researchers at Kaspersky Lab and Elastic Security.

Mandiant found the compromised 3CX software would download malware that sought out new instructions by consulting encrypted icon files hosted on GitHub. The decrypted icon files revealed the location of the malware’s control server, which was then queried for a third stage of the malware compromise — a password stealing program dubbed ICONICSTEALER.

Meanwhile, the security firm ESET today published research showing remarkable similarities between the malware used in the 3CX supply chain attack and Linux-based malware that was recently deployed via fake job offers from phony executive profiles on LinkedIn. The researchers said this was the first time Lazarus had been spotted deploying malware aimed at Linux users.

As reported in a series last summer here, LinkedIn has been inundated this past year by fake executive profiles for people supposedly employed at a range of technology, defense, energy and financial companies. In many cases, the phony profiles spoofed chief information security officers at major corporations, and some attracted quite a few connections before their accounts were terminated.

Mandiant, Proofpoint and other experts say Lazarus has long used these bogus LinkedIn profiles to lure targets into opening a malware-laced document that is often disguised as a job offer. This ongoing North Korean espionage campaign using LinkedIn was first documented in August 2020 by ClearSky Security, which said the Lazarus group operates dozens of researchers and intelligence personnel to maintain the campaign globally.

Microsoft Corp., which owns LinkedIn, said in September 2022 that it had detected a wide range of social engineering campaigns using a proliferation of phony LinkedIn accounts. Microsoft said the accounts were used to impersonate recruiters at technology, defense and media companies, and to entice people into opening a malicious file. Microsoft found the attackers often disguised their malware as legitimate open-source software like Sumatra PDF and the SSH client Putty.

Microsoft attributed those attacks to North Korea’s Lazarus hacking group, although they’ve traditionally referred to this group as “ZINC“. That is, until earlier this month, when Redmond completely revamped the way it names threat groups; Microsoft now references ZINC as “Diamond Sleet.”

The ESET researchers said they found a new fake job lure tied to an ongoing Lazarus campaign on LinkedIn designed to compromise Linux operating systems. The malware was found inside of a document that offered an employment contract at the multinational bank HSBC.

“A few weeks ago, a native Linux payload was found on VirusTotal with an HSBC-themed PDF lure,” wrote ESET researchers Peter Kalnai and Marc-Etienne M.Leveille. “This completes Lazarus’s ability to target all major desktop operating systems. In this case, we were able to reconstruct the full chain, from the ZIP file that delivers a fake HSBC job offer as a decoy, up until the final payload.”

ESET said the malicious PDF file used in the scheme appeared to have a file extension of “.pdf,” but that this was a ruse. ESET discovered that the dot in the filename wasn’t a normal period but instead a Unicode character (U+2024) representing a “leader dot,” which is often used in tables of contents to connect section headings with the page numbers on which those sections begin.

“The use of the leader dot in the filename was probably an attempt to trick the file manager into treating the file as an executable instead of a PDF,” the researchers continued. “This could cause the file to run when double-clicked instead of opening it with a PDF viewer.”

ESET said anyone who opened the file would see a decoy PDF with a job offer from HSBC, but in the background the executable file would download additional malware payloads. The ESET team also found the malware was able to manipulate the program icon displayed by the malicious PDF, possibly because fiddling with the file extension could cause the user’s system to display a blank icon for the malware lure.

Kim Zetter, a veteran Wired.com reporter and now independent security journalist, interviewed Mandiant researchers who said they expect “many more victims” will be discovered among the customers of Trading Technologies and 3CX now that news of the compromised software programs is public.

“Mandiant informed Trading Technologies on April 11 that its X_Trader software had been compromised, but the software maker says it has not had time to investigate and verify Mandiant’s assertions,” Zetter wrote in her Zero Day newsletter on Substack. For now, it remains unclear whether the compromised X_Trader software was downloaded by people at other software firms.

If there’s a silver lining here, the X_Trader software had been decommissioned in April 2020 — two years before the hackers allegedly embedded malware in it.

“The company hadn’t released new versions of the software since that time and had stopped providing support for the product, making it a less-than-ideal vector for the North Korean hackers to infect customers,” Zetter wrote.

Why is ‘Juice Jacking’ Suddenly Back in the News?

KrebsOnSecurity received a nice bump in traffic this week thanks to tweets from the Federal Bureau of Investigation (FBI) and the Federal Communications Commission (FCC) about “juice jacking,” a term first coined here in 2011 to describe a potential threat of data theft when one plugs their mobile device into a public charging kiosk. It remains unclear what may have prompted the alerts, but the good news is that there are some fairly basic things you can do to avoid having to worry about juice jacking.

On April 6, 2023, the FBI’s Denver office issued a warning about juice jacking in a tweet.

“Avoid using free charging stations in airports, hotels or shopping centers,” the FBI’s Denver office warned. “Bad actors have figured out ways to use public USB ports to introduce malware and monitoring software onto devices. Carry your own charger and USB cord and use an electrical outlet instead.”

Five days later, the Federal Communications Commission (FCC) issued a similar warning. “Think twice before using public charging stations,” the FCC tweeted. “Hackers could be waiting to gain access to your personal information by installing malware and monitoring software to your devices. This scam is referred to as juice jacking.”

The FCC tweet also provided a link to the agency’s awareness page on juice jacking, which was originally published in advance of the Thanksgiving Holiday in 2019 but was updated in 2021 and then again shortly after the FBI’s tweet was picked up by the news media. The alerts were so broadly and breathlessly covered in the press that a mention of juice jacking even made it into this week’s Late Late Show with James Corden.

The term juice jacking crept into the collective paranoia of gadget geeks in the summer of 2011, thanks to the headline for a story here about researchers at the DEFCON hacker convention in Vegas who’d set up a mobile charging station designed to educate the unwary to the reality that many mobile devices connected to a computer would sync their data by default.

Since then, Apple, Google and other mobile device makers have changed the way their hardware and software works so that their devices no longer automatically sync data when one plugs them into a computer with a USB charging cable. Instead, users are presented with a prompt asking if they wish to trust a connected computer before any data transfer can take place.

On the other hand, the technology needed to conduct a sneaky juice jacking attack has become far more miniaturized, accessible and cheap. And there are now several products anyone can buy that are custom-built to enable juice jacking attacks.

Probably the best known example is the OMG cable, a $180 hacking device made for professional penetration testers that looks more or less like an Apple or generic USB charging cable. But inside the OMG cable is a tiny memory chip and a Wi-Fi transmitter that creates a Wi-Fi hotspot, to which the attacker can remotely connect using a smartphone app and run commands on the device.

Brian Markus is co-founder of Aries Security, and one of the researchers who originally showcased the threat from juice jacking at the 2011 DEFCON. Markus said he isn’t aware of any public accounts of juice jacking kiosks being found in the wild, and said he’s unsure what prompted the recent FBI alert.

But Markus said juice jacking is still a risk because it is far easier and cheaper these days for would-be attackers to source and build the necessary equipment.

“Since then, the technology and components have become much smaller and very easy to build, which puts this in the hands of less sophisticated threat actors,” Markus said. “Also, you can now buy all this stuff over the counter. I think the risk is possibly higher now than it was a decade ago, because a much larger population of people can now pull this off easily.”

How seriously should we take the recent FBI warning? An investigation by the myth-busting site Snopes suggests the FBI tweet was just a public service announcement based on a dated advisory. Snopes reached out to both the FBI and the FCC to request data about how widespread the threat of juice jacking is in 2023.

“The FBI replied that its tweet was a ‘standard PSA-type post’ that stemmed from the FCC warning,” Snopes reported. “An FCC spokesperson told Snopes that the commission wanted to make sure that their advisory on “juice-jacking,” first issued in 2019 and later updated in 2021, was up-to-date so as to ensure ‘the consumers have the most up-to-date information.’ The official, who requested anonymity, added that they had not seen any rise in instances of consumer complaints about juice-jacking.”

What can you do to avoid juice jacking? Bring your own gear. A general rule of thumb in security is that if an adversary has physical access to your device, you can no longer trust the security or integrity of that device. This also goes for things that plug into your devices.

Juice jacking isn’t possible if a device is charged via a trusted AC adapter, battery backup device, or through a USB cable with only power wires and no data wires present. If you lack these things in a bind and still need to use a public charging kiosk or random computer, at least power your device off before plugging it in.

Google Suspends Chinese E-Commerce App Pinduoduo Over Malware

Google says it has suspended the app for the Chinese e-commerce giant Pinduoduo after malware was found in versions of the software. The move comes just weeks after Chinese security researchers published an analysis suggesting the popular e-commerce app sought to seize total control over affected devices by exploiting multiple security vulnerabilities in a variety of Android-based smartphones.

In November 2022, researchers at Google’s Project Zero warned about active attacks on Samsung mobile phones which chained together three security vulnerabilities that Samsung patched in March 2021, and which would have allowed an app to add or read any files on the device.

Google said it believes the exploit chain for Samsung devices belonged to a “commercial surveillance vendor,” without elaborating further. The highly technical writeup also did not name the malicious app in question.

On Feb. 28, 2023, researchers at the Chinese security firm DarkNavy published a blog post purporting to show evidence that a major Chinese ecommerce company’s app was using this same three-exploit chain to read user data stored by other apps on the affected device, and to make its app nearly impossible to remove.

DarkNavy likewise did not name the app they said was responsible for the attacks. In fact, the researchers took care to redact the name of the app from multiple code screenshots published in their writeup. DarkNavy did not respond to requests for clarification.

“At present, a large number of end users have complained on multiple social platforms,” reads a translated version of the DarkNavy blog post. “The app has problems such as inexplicable installation, privacy leakage, and inability to uninstall.”

Update, March 27, 1:24 p.m. ET: Dan Goodin over at Ars Technica has an important update on this story that indicates the Pinduoduo code was exploiting a zero-day vulnerability in Android — not Samsung. From that piece:

“A preliminary analysis by Lookout found that at least two off-Play versions of Pinduoduo for Android exploited CVE-2023-20963, the tracking number for an Android vulnerability Google patched in updates that became available to end users two weeks ago. This privilege-escalation flaw, which was exploited prior to Google’s disclosure, allowed the app to perform operations with elevated privileges. The app used these privileges to download code from a developer-designated site and run it within a privileged environment.

“The malicious apps represent “a very sophisticated attack for an app-based malware,” Christoph Hebeisen, one of three Lookout researchers who analyzed the file, wrote in an email. “In recent years, exploits have not usually been seen in the context of mass-distributed apps. Given the extremely intrusive nature of such sophisticated app-based malware, this is an important threat mobile users need to protect against.”

On March 3, 2023, a denizen of the now-defunct cybercrime community BreachForums posted a thread which noted that a unique component of the malicious app code highlighted by DarkNavy also was found in the ecommerce application whose name was apparently redacted from the DarkNavy analysis: Pinduoduo.

On March 4, 2023, e-commerce expert Liu Huafang posted on the Chinese social media network Weibo that Pinduoduo’s app was using security vulnerabilities to gain market share by stealing user data from its competitors. That Weibo post has since been deleted.

On March 7, the newly created Github account Davinci1010 published a technical analysis claiming that until recently Pinduoduo’s source code included a “backdoor,” a hacking term used to describe code that allows an adversary to remotely and secretly connect to a compromised system at will.

That analysis includes links to archived versions of Pinduoduo’s app released before March 5 (version 6.50 and lower), which is when Davinci1010 says a new version of the app removed the malicious code.

Pinduoduo has not yet responded to requests for comment. Pinduoduo parent company PDD Holdings told Reuters Google has not shared details about why it suspended the app.

The company told CNN that it strongly rejects “the speculation and accusation that Pinduoduo app is malicious just from a generic and non-conclusive response from Google,” and said there were “several apps that have been suspended from Google Play at the same time.”

Pinduoduo is among China’s most popular e-commerce platforms, boasting approximately 900 million monthly active users.

Most of the news coverage of Google’s move against Pinduoduo emphasizes that the malware was found in versions of the Pinduoduo app available outside of Google’s app store — Google Play.

“Off-Play versions of this app that have been found to contain malware have been enforced on via Google Play Protect,” a Google spokesperson said in a statement to Reuters, adding that the Play version of the app has been suspended for security concerns.

However, Google Play is not available to consumers in China. As a result, the app will still be available via other mobile app stores catering to the Chinese market — including those operated by Huawei, Oppo, Tencent and VIVO.

Google said its ban did not affect the PDD Holdings app Temu, which is an online shopping platform in the United States. According to The Washington Post, four of the Apple App Store’s 10 most-downloaded free apps are owned by Chinese companies, including Temu and the social media network TikTok.

The Pinduoduo suspension comes as lawmakers in Congress this week are gearing up to grill the CEO of TikTok over national security concerns. TikTok, which is owned by Beijing-based ByteDance, said last month that it now has roughly 150 million monthly active users in the United States.

A new cybersecurity strategy released earlier this month by the Biden administration singled out China as the greatest cyber threat to the U.S. and Western interests. The strategy says China now presents the “broadest, most active, and most persistent threat to both government and private sector networks,” and says China is “the only country with both the intent to reshape the international order and, increasingly, the economic, diplomatic, military, and technological power to do so.”

Microsoft Patch Tuesday, February 2023 Edition

Microsoft is sending the world a whole bunch of love today, in the form of patches to plug dozens of security holes in its Windows operating systems and other software. This year’s special Valentine’s Day Patch Tuesday includes fixes for a whopping three different “zero-day” vulnerabilities that are already being used in active attacks.

Microsoft’s security advisories are somewhat sparse with details about the zero-day bugs. Redmond flags CVE-2023-23376 as an “Important” elevation of privilege vulnerability in the Windows Common Log File System Driver, which is present in Windows 10 and 11 systems, as well as many server versions of Windows.

“Sadly, there’s just a little solid information about this privilege escalation,” said Dustin Childs, head of threat awareness at Trend Micro’s Zero Day Initiative. “Microsoft does note that the vulnerability would allow an attacker to exploit code as SYSTEM, which would allow them to completely take over a target. This is likely being chained with a remote code execution bug to spread malware or ransomware. Considering this was discovered by Microsoft’s Threat Intelligence Center, it could mean it was used by advanced threat actors. Either way, make sure you test and roll these fixes quickly.”

The zero-day CVE-2023-21715 is a weakness in Microsoft Office that Redmond describes as a “security feature bypass vulnerability.”

“Microsoft lists this as under active exploit, but they offer no info on how widespread these exploits may be,” Childs said. “Based on the write-up, it sounds more like a privilege escalation than a security feature bypass, but regardless, active attacks in a common enterprise application shouldn’t be ignored. It’s always alarming when a security feature is not just bypassed but exploited. Let’s hope the fix comprehensively addresses the problem.”

The third zero-day flaw already seeing exploitation is CVE-2023-21823, which is another elevation of privilege weakness — this one in the Microsoft Windows Graphic component. Researchers at cybersecurity forensics firm Mandiant were credited with reporting the bug.

Kevin Breen, director of cyber threat research at Immersive Labs, pointed out that the security bulletin for CVE-2023-21823 specifically calls out OneNote as being a vulnerable component for the vulnerability.

“In recent weeks, we have seen an increase in the use of OneNote files as part of targeted malware campaigns,” Breen said. “Patches for this are delivered via the app stores and not through the typical formats, so it’s important to double check your organization’s policies.”

Microsoft fixed another Office vulnerability in CVE-2023-21716, which is a Microsoft Word bug that can lead to remote code execution — even if a booby-trapped Word document is merely viewed in the preview pane of Microsoft Outlook. This security hole has a CVSS (severity) score of 9.8 out of a possible 10.

Microsoft also has more valentines for organizations that rely on Microsoft Exchange Server to handle email. Redmond patched three Exchange Server flaws (CVE-2023-21706, CVE-2023-21707, and CVE-2023-21529), all of which Microsoft says are remote code execution flaws that are likely to be exploited.

Microsoft said authentication is required to exploit these bugs, but then again threat groups that attack Exchange vulnerabilities also tend to phish targets for their Exchange credentials.

Microsoft isn’t alone in dropping fixes for scary, ill-described zero-day flaws. Apple on Feb. 13 released an update for iOS that resolves a zero-day vulnerability in Webkit, Apple’s open source browser engine. Johannes Ullrich at the SANS Internet Storm Center notes that in addition to the WebKit problem, Apple fixed a privilege escalation issue. Both flaws are fixed in iOS 16.3.1.

“This privilege escalation issue could be used to escape the browser sandbox and gain full system access after executing code via the WebKit vulnerability,” Ullrich warned.

On a lighter note (hopefully), Microsoft drove the final nail in the coffin for Internet Explorer 11 (IE11). According to Redmond, the out-of-support IE11 desktop application was permanently disabled on certain versions of Windows 10 on February 14, 2023 through a Microsoft Edge update.

“All remaining consumer and commercial devices that were not already redirected from IE11 to Microsoft Edge were redirected with the Microsoft Edge update. Users will be unable to reverse the change,” Microsoft explained. “Additionally, redirection from IE11 to Microsoft Edge will be included as part of all future Microsoft Edge updates. IE11 visual references, such as the IE11 icons on the Start Menu and taskbar, will be removed by the June 2023 Windows security update (“B” release) scheduled for June 13, 2023.”

For a more granular rundown on the updates released today, see the SANS Internet Storm Center roundup. If today’s updates cause any stability or usability issues in Windows, AskWoody.com will likely have the lowdown on that.

Please consider backing up your data and/or imaging your system before applying any updates. And feel free to sound off in the comments if you experience any problems as a result of these patches.

New T-Mobile Breach Affects 37 Million Accounts

T-Mobile today disclosed a data breach affecting tens of millions of customer accounts, its second major data exposure in as many years. In a filing with federal regulators, T-Mobile said an investigation determined that someone abused its systems to harvest subscriber data tied to approximately 37 million current customer accounts.

In a filing today with the U.S. Securities and Exchange Commission, T-Mobile said a “bad actor” abused an application programming interface (API) to hoover up data on roughly 37 million current postpaid and prepaid customer accounts. The data stolen included customer name, billing address, email, phone number, date of birth, T-Mobile account number, as well as information on the number of customer lines and plan features.

APIs are essentially instructions that allow applications to access data and interact with web databases. But left improperly secured, these APIs can be leveraged by malicious actors to mass-harvest information stored in those databases. In October, mobile provider Optus disclosed that hackers abused a poorly secured API to steal data on 10 million customers in Australia.

T-Mobile said it first learned of the incident on Jan. 5, 2023, and that an investigation determined the bad actor started abusing the API beginning around Nov. 25, 2022. The company says it is in the process of notifying affected customers, and that no customer payment card data, passwords, Social Security numbers, driver’s license or other government ID numbers were exposed.

In August 2021, T-Mobile acknowledged that hackers made off with the names, dates of birth, Social Security numbers and driver’s license/ID information on more than 40 million current, former or prospective customers who applied for credit with the company. That breach came to light after a hacker began selling the records on a cybercrime forum.

Last year, T-Mobile agreed to pay $500 million to settle all class action lawsuits stemming from the 2021 breach. The company pledged to spend $150 million of that money toward beefing up its own cybersecurity.

In its filing with the SEC, T-Mobile suggested it was going to take years to fully realize the benefits of those cybersecurity improvements, even as it claimed that protecting customer data remains a top priority.

“As we have previously disclosed, in 2021, we commenced a substantial multi-year investment working with leading external cybersecurity experts to enhance our cybersecurity capabilities and transform our approach to cybersecurity,” the filing reads. “We have made substantial progress to date, and protecting our customers’ data remains a top priority.”

Despite this being the second major customer data spill in as many years, T-Mobile told the SEC the company does not expect this latest breach to have a material impact on its operations.

While that may seem like a daring thing to say in a data breach disclosure affecting a significant portion of your active customer base, consider that T-Mobile reported revenues of nearly $20 billion in the third quarter of 2022 alone. In that context, a few hundred million dollars every couple of years to make the class action lawyers go away is a drop in the bucket.

The settlement related to the 2021 breach says T-Mobile will make $350 million available to customers who file a claim. But here’s the catch: If you were affected by that 2021 breach and you haven’t filed a claim yet, please know that you have only three more days to do that.

If you were a T-Mobile customer affected by the 2021 incident, it is likely that T-Mobile has already made several efforts to notify you of your eligibility to file a claim, which includes a payout of at least $25, with the possibility of more for those who can document direct costs associated with the breach. OpenClassActions.com says the filing deadline is Jan. 23, 2023.

“If you opt for a cash payment you will receive an estimated $25.00,” the site explains. “If you reside in California, you will receive an estimated $100.00. Out of pocket losses can be reimbursed for up to $25,000.00. The amount that you claim from T-Mobile will be determined by the class action administrator based on how many people file a legitimate and timely claim form.”

There are currently no signs that hackers are selling this latest data haul from T-Mobile, but if the past is any teacher much of it will wind up posted online soon. It is a safe bet that scammers will use some of this information to target T-Mobile users with phishing messages, account takeovers and harassment.

T-Mobile customers should fully expect to see phishers taking advantage of public concern over the breach to impersonate the company — and possibly even send messages that include the recipient’s compromised account details to make the communications look more legitimate.

Data stolen and exposed in this breach may also be used for identity theft. Credit monitoring and ID theft protection services can help you recover from having your identity stolen, but most will do nothing to stop the ID theft from happening. If you want the maximum control over who should be able to view your credit or grant new lines of credit in your name, then a security freeze is your best option.

Regardless of which mobile provider you patronize, please consider removing your phone number from as many online accounts as you can. Many online services require you to provide a phone number upon registering an account, but in many cases that number can be removed from your profile afterwards.

Why do I suggest this? Many online services allow users to reset their passwords just by clicking a link sent via SMS, and this unfortunately widespread practice has turned mobile phone numbers into de facto identity documents. Which means losing control over your phone number thanks to an unauthorized SIM swap or mobile number port-out, divorce, job termination or financial crisis can be devastating.

Microsoft Patch Tuesday, January 2023 Edition

Microsoft today released updates to fix nearly 100 security flaws in its Windows operating systems and other software. Highlights from the first Patch Tuesday of 2023 include a zero-day vulnerability in Windows, printer software flaws reported by the U.S. National Security Agency, and a critical Microsoft SharePoint Server bug that allows a remote, unauthenticated attacker to make an anonymous connection.

At least 11 of the patches released today are rated “Critical” by Microsoft, meaning they could be exploited by malware or malcontents to seize remote control over vulnerable Windows systems with little or no help from users.

Of particular concern for organizations running Microsoft SharePoint Server is CVE-2023-21743. This is a Critical security bypass flaw that could allow a remote, unauthenticated attacker to make an anonymous connection to a vulnerable SharePoint server. Microsoft says this flaw is “more likely to be exploited” at some point.

But patching this bug may not be as simple as deploying Microsoft updates. Dustin Childs, head of threat awareness at Trend Micro’s Zero Day Initiative, said sysadmins need to take additional measures to be fully protected from this vulnerability.

“To fully resolve this bug, you must also trigger a SharePoint upgrade action that’s also included in this update,” Childs said. “Full details on how to do this are in the bulletin. Situations like this are why people who scream ‘Just patch it!’ show they have never actually had to patch an enterprise in the real world.”

Eighty-seven of the vulnerabilities earned Redmond’s slightly less dire “Important” severity rating. That designation describes vulnerabilities “whose exploitation could result in compromise of the confidentiality, integrity, or availability of user data, or of the integrity or availability of processing resources.”

Among the more Important bugs this month is CVE-2023-21674, which is an “elevation of privilege” weakness in most supported versions of Windows that has already been abused in active attacks.

Satnam Narang, senior staff research engineer at Tenable, said although details about the flaw were not available at the time Microsoft published its advisory on Patch Tuesday, it appears this was likely chained together with a vulnerability in a Chromium-based browser such as Google Chrome or Microsoft Edge in order to break out of a browser’s sandbox and gain full system access.

“Vulnerabilities like CVE-2023-21674 are typically the work of advanced persistent threat (APT) groups as part of targeted attacks,” Narang said. “The likelihood of future widespread exploitation of an exploit chain like this is limited due to auto-update functionality used to patch browsers.”

By the way, when was the last time you completely closed out your Web browser and restarted it? Some browsers will automatically download and install new security updates, but the protection from those updates usually only happens after you restart the browser.

Speaking of APT groups, the U.S. National Security Agency is credited with reporting CVE-2023-21678, which is another “important” vulnerability in the Windows Print Spooler software.

There have been so many vulnerabilities patched in Microsoft’s printing software over the past year (including the dastardly PrintNightmare attacks and borked patches) that KrebsOnSecurity has joked about Patch Tuesday reports being sponsored by Print Spooler. Tenable’s Narang points out that this is the third Print Spooler flaw the NSA has reported in the last year.

Kevin Breen at Immersive Labs called special attention to CVE-2023-21563, which is a security feature bypass in BitLocker, the data and disk encryption technology built into enterprise versions of Windows.

“For organizations that have remote users, or users that travel, this vulnerability may be of interest,” Breen said. “We rely on BitLocker and full-disk encryption tools to keep our files and data safe in the event a laptop or device is stolen. While information is light, this appears to suggest that it could be possible for an attacker to bypass this protection and gain access to the underlying operating system and its contents. If security teams are not able to apply this patch, one potential mitigation could be to ensure Remote Device Management is deployed with the ability to remotely disable and wipe assets.”

There are also two Microsoft Exchange vulnerabilities patched this month — CVE-2023-21762 and CVE-2023-21745. Given the rapidity with which threat actors exploit new Exchange bugs to steal corporate email and infiltrate vulnerable systems, organizations using Exchange should patch immediately. Microsoft’s advisory says these Exchange flaws are indeed “more likely to be exploited.”

Adobe released four patches addressing 29 flaws in Adobe Acrobat and Reader, InDesign, InCopy, and Adobe Dimension. The update for Reader fixes 15 bugs with eight of these being ranked Critical in severity (allowing arbitrary code execution if an affected system opened a specially crafted file).

For a more granular rundown on the updates released today, see the SANS Internet Storm Center roundup. Nearly 100 updates is a lot, and there are bound to be a few patches that cause problems for organizations and end users. When that happens, AskWoody.com usually has the lowdown.

Please consider backing up your data and/or imaging your system before applying any updates. And please sound off in the comments if you experience any problems as a result of these patches.

Microsoft Patch Tuesday, December 2022 Edition

Microsoft has released its final monthly batch of security updates for 2022, fixing more than four dozen security holes in its various Windows operating systems and related software. The most pressing patches include a zero-day in a Windows feature that tries to flag malicious files from the Web, a critical bug in PowerShell, and a dangerous flaw in Windows 11 systems that was detailed publicly prior to this week’s Patch Tuesday.

The security updates include patches for Azure, Microsoft Edge, Office, SharePoint Server, SysInternals, and the .NET framework. Six of the update bundles earned Microsoft’s most dire “critical” rating, meaning they fix vulnerabilities that malware or malcontents can use to remotely commandeer an unpatched Windows system — with little to no interaction on the part of the user.

The bug already seeing exploitation is CVE-2022-44698, which allows attackers to bypass the Windows SmartScreen security feature. The vulnerability allows attackers to craft documents that won’t get tagged with Microsoft’s “Mark of the Web,” despite being downloaded from untrusted sites.

“This means no Protected View for Microsoft Office documents, making it easier to get users to do sketchy things like execute malicious macros, said Greg Wiseman, product manager at security firm Rapid7. This is the second Mark of the Web flaw Microsoft has patched in as many months; both were first publicly detailed over the past two months on Twitter by security researcher Will Dormann.

Publicly disclosed (but not actively exploited for now) is CVE-2022-44710, which is an elevation of privilege flaw in the DirectX graphics component of Windows 11.

Another notable critical bug is CVE-2022-41076, a remote code execution flaw in PowerShell — a key component of Windows that makes it easier to automate system tasks and configurations.

Kevin Breen at Immersive Labs said while Microsoft doesn’t share much detail about CVE-2022-41076 apart from the designation ‘Exploitation More Likely,’ they also note that successful exploitation requires an attacker to take additional actions to prepare the target environment.

“What actions are required is not clear; however, we do know that exploitation requires an authenticated user level of access,” Breen said. “This combination suggests that the exploit requires a social engineering element, and would likely be seen in initial infections using attacks like MalDocs or LNK files.”

Speaking of malicious documents, Trend Micro’s Zero Day Initiative highlights CVE-2022-44713, a spoofing vulnerability in Outlook for Mac.

“We don’t often highlight spoofing bugs, but anytime you’re dealing with a spoofing bug in an e-mail client, you should take notice,” ZDI’s Dustin Childs wrote. “This vulnerability could allow an attacker to appear as a trusted user when they should not be. Now combine this with the SmartScreen Mark of the Web bypass and it’s not hard to come up with a scenario where you receive an e-mail that appears to be from your boss with an attachment entitled “Executive_Compensation.xlsx”. There aren’t many who wouldn’t open that file in that scenario.”

Microsoft also released guidance on reports that certain software drivers certified by Microsoft’s Windows Hardware Developer Program were being used maliciously in post-exploitation activity.

Three different companies reported evidence that malicious hackers were using these signed malicious driver files to lay the groundwork for ransomware deployment inside victim organizations. One of those companies, Sophos, published a blog post Tuesday detailing how the activity was tied to the Russian ransomware group Cuba, which has extorted an estimated $60 million from victims since 2019.

Of course, not all scary and pressing security threats are Microsoft-based. Also on Tuesday, Apple released a bevy of security updates to iOS, iPadOS, macOS, tvOS and Safari, including  a patch for a newly discovered zero-day vulnerability that could lead to remote code execution.

Anyone responsible for maintaining Fortinet or Citrix remote access products probably needs to update, as both are dealing with active attacks on just-patched flaws.

For a closer look at the patches released by Microsoft today (indexed by severity and other metrics) check out the always-useful Patch Tuesday roundup from the SANS Internet Storm Center. And it’s not a bad idea to hold off updating for a few days until Microsoft works out any kinks in the updates: AskWoody.com usually has the lowdown on any patches that may be causing problems for Windows users.

As always, please consider backing up your system or at least your important documents and data before applying system updates. And if you run into any problems with these updates, please drop a note about it here in the comments.

ConnectWise Quietly Patches Flaw That Helps Phishers

ConnectWise, which offers a self-hosted, remote desktop software application that is widely used by Managed Service Providers (MSPs), is warning about an unusually sophisticated phishing attack that can let attackers take remote control over user systems when recipients click the included link. The warning comes just weeks after the company quietly patched a vulnerability that makes it easier for phishers to launch these attacks.

ConnectWise Control is extremely popular among MSPs that manage, protect and service large numbers of computers remotely for client organizations. Their product provides a dynamic software client and hosted server that connects two or more computers together, and provides temporary or persistent remote access to those client systems.

When a support technician wants to use it to remotely administer a computer, the ConnectWise website generates an executable file that is digitally signed by ConnectWise and downloadable by the client via a hyperlink.

When the remote user in need of assistance clicks the link, their computer is then directly connected to the computer of the remote administrator, who can then control the client’s computer as if they were seated in front of it.

While modern Microsoft Windows operating systems by default will ask users whether they want to run a downloaded executable file, many systems set up for remote administration by MSPs disable that user account control feature for this particular application.

In October, security researcher Ken Pyle alerted ConnectWise that their client executable file gets generated based on client-controlled parameters. Meaning, an attacker could craft a ConnectWise Control client download link that would bounce or proxy the remote connection from the MSP’s servers to a server that the attacker controls.

This is dangerous because many organizations that rely on MSPs to manage their computers often set up their networks so that only remote assistance connections coming from their MSP’s networks are allowed.

Using a free ConnectWise trial account, Pyle showed the company how easy it was to create a client executable that is cryptographically signed by ConnectWise and can bypass those network restrictions by bouncing the connection through an attacker’s ConnectWise Control server.

“You as the attacker have full control over the link’s parameters, and that link gets injected into an executable file that is downloaded by the client through an unauthenticated Web interface,” said Pyle, a partner and exploit developer at the security firm Cybir. “I can send this link to a victim, they will click this link, and their workstation will connect back to my instance via a link on your site.”

On Nov. 29, roughly the same time Pyle published a blog post about his findings, ConnectWise issued an advisory warning users to be on guard against a new round email phishing attempts that mimic legitimate email alerts the company sends when it detects unusual activity on a customer account.

“We are aware of a phishing campaign that mimics ConnectWise Control New Login Alert emails and has the potential to lead to unauthorized access to legitimate Control instances,” the company said.

ConnectWise said it released software updates last month that included new protections against the misdirection vulnerability that Pyle reported.  But the company said there is no reason to believe the phishers they warned about are exploiting any of the issues reported by Pyle.

“Our team quickly triaged the report and determined the risk to partners to be minimal,” said Patrick Beggs, ConnectWise’s chief information security officer. “Nevertheless, the mitigation was simple and presented no risk to partner experience, so we put it into the then-stable 22.8 build and the then-canary 22.9 build, which were released as part of our normal release processes. Due to the low severity of the issue, we didn’t (and don’t plan to) issue a security advisory or alert, since we reserve those notifications for serious security issues.”

Beggs said the phishing attacks that sparked their advisory stemmed from an instance that was not hosted by ConnectWise.

“So we can confirm they are unrelated,” he said. “Unfortunately, phishing attacks happen far too regularly across a variety of industries and products. The timing of our advisory and Mr. Pyle’s blog were coincidental. That said, we’re all for raising more awareness of the seriousness of phishing attacks and the general importance of staying alert and aware of potentially dangerous content.”

The ConnectWise advisory warned users that before clicking any link that appears to come from their service, users should validate the content includes “domains owned by trusted sources,” and “links to go to places you recognize.”

But Pyle said this advice is not terribly useful for customers targeted in his attack scenario because the phishers can send emails directly from ConnectWise, and the short link that gets presented to the user is a wildcard domain that ends in ConnectWise Control’s own domain name — screenconnect.com. What’s more, examining the exceedingly long link generated by ConnectWise’s systems offers few insights to the average user.

“It’s signed by ConnectWise and comes from them, and if you sign up for a free trial instance, you can email people invites directly from them,” Pyle said.

ConnectWise’s warnings come amid breach reports from another major provider of remote support technologies: GoTo disclosed on Nov. 30 that it is investigating a security incident involving “unusual activity within our development environment and third-party cloud storage services. The third-party cloud storage service is currently shared by both GoTo and its affiliate, the password manager service LastPass.

In its own advisory on the incident, LastPass said they believe the intruders leveraged information stolen during a previous intrusion in August 2022 to gain access to “certain elements of our customers’ information.”  However, LastPass maintains that its “customer passwords remain safely encrypted due to LastPass’s Zero Knowledge architecture.”

In short, that architecture means if you lose or forget your all-important master LastPass password — the one needed to unlock access to all of your other passwords stored with them — LastPass can’t help you with that, because they don’t store it. But that same architecture theoretically means that hackers who might break into LastPass’s networks can’t access that information either.

Update, 7:25 p.m. ET: Included statement from ConnectWise CISO.

U.S. Govt. Apps Bundled Russian Code With Ties to Mobile Malware Developer

A recent scoop by Reuters revealed that mobile apps for the U.S. Army and the Centers for Disease Control and Prevention (CDC) were integrating software that sends visitor data to a Russian company called Pushwoosh, which claims to be based in the United States. But that story omitted an important historical detail about Pushwoosh: In 2013, one of its developers admitted to authoring the Pincer Trojan, malware designed to surreptitiously intercept and forward text messages from Android mobile devices.

Pushwoosh says it is a U.S. based company that provides code for software developers to profile smartphone app users based on their online activity, allowing them to send tailor-made notifications. But a recent investigation by Reuters raised questions about the company’s real location and truthfulness.

The Army told Reuters it removed an app containing Pushwoosh in March, citing “security concerns.” The Army app was used by soldiers at one of the nation’s main combat training bases.

Reuters said the CDC likewise recently removed Pushwoosh code from its app over security concerns, after reporters informed the agency Pushwoosh was not based in the Washington D.C. area — as the company had represented — but was instead operated from Novosibirsk, Russia.

Pushwoosh’s software also was found in apps for “a wide array of international companies, influential nonprofits and government agencies from global consumer goods company Unilever and the Union of European Football Associations (UEFA) to the politically powerful U.S. gun lobby, the National Rifle Association (NRA), and Britain’s Labour Party.”

The company’s founder Max Konev told Reuters Pushwoosh “has no connection with the Russian government of any kind” and that it stores its data in the United States and Germany.

But Reuters found that while Pushwoosh’s social media and U.S. regulatory filings present it as a U.S. company based variously in California, Maryland and Washington, D.C., the company’s employees are located in Novosibirsk, Russia.

Reuters also learned that the company’s address in California does not exist, and that two LinkedIn accounts for Pushwoosh employees in Washington, D.C. were fake.

“Pushwoosh never mentioned it was Russian-based in eight annual filings in the U.S. state of Delaware, where it is registered, an omission which could violate state law,” Reuters reported.

Pushwoosh admitted the LinkedIn profiles were fake, but said they were created by a marketing firm to drum up business for the company — not misrepresent its location.

Pushwoosh told Reuters it used addresses in the Washington, D.C. area to “receive business correspondence” during the coronavirus pandemic. A review of the Pushwoosh founder’s online presence via Constella Intelligence shows his Pushwoosh email address was tied to a phone number in Washington, D.C. that was also connected to email addresses and account profiles for over a dozen other Pushwoosh employees.

THE PINCER TROJAN CONNECTION

The dust-up over Pushwoosh came in part from data gathered by Zach Edwards, a security researcher who until recently worked for the Internet Safety Labs, a nonprofit organization that funds research into online threats.

Edwards said Pushwoosh began as Arello-Mobile, and for several years the two co-branded — appearing side by side at various technology expos. Around 2016, he said, the two companies both started using the Pushwoosh name.

A search on Pushwoosh’s code base shows that one of the company’s longtime developers is a 41-year-old from Novosibirsk named Yuri Shmakov. In 2013, KrebsOnSecurity interviewed Shmakov for the story, “Who Wrote the Pincer Android Trojan?” wherein Shmakov acknowledged writing the malware as a freelance project.

Shmakov told me that, based on the client’s specifications, he suspected it might ultimately be put to nefarious uses. Even so, he completed the job and signed his work by including his nickname in the app’s code.

“I was working on this app for some months, and I was hoping that it would be really helpful,” Shmakov wrote. “[The] idea of this app is that you can set it up as a spam filter…block some calls and SMS remotely, from a Web service. I hoped that this will be [some kind of] blacklist, with logging about blocked [messages/calls]. But of course, I understood that client [did] not really want this.”

Shmakov did not respond to requests for comment. His LinkedIn profile says he stopped working for Arello Mobile in 2016, and that he currently is employed full-time as the Android team leader at an online betting company.

In a blog post responding to the Reuters story, Pushwoosh said it is a privately held company incorporated under the state laws of Delaware, USA, and that Pushwoosh Inc. was never owned by any company registered in the Russian Federation.

“Pushwoosh Inc. used to outsource development parts of the product to the Russian company in Novosibirsk, mentioned in the article,” the company said. “However, in February 2022, Pushwoosh Inc. terminated the contract.”

However, Edwards noted that dozens of developer subdomains on Pushwoosh’s main domain still point to JSC Avantel, an Internet provider based in Novosibirsk, Russia.

WAR GAMES

Edwards said the U.S. Army’s app had a custom Pushwoosh configuration that did not appear on any other customer implementation.

“It had an extremely custom setup that existed nowhere else,” Edwards said. “Originally, it was an in-app Web browser, where it integrated a Pushwoosh javascript so that any time a user clicked on links, data went out to Pushwoosh and they could push back whatever they wanted through the in-app browser.”

An Army Times article published the day after the Reuters story ran said at least 1,000 people downloaded the app, which “delivered updates for troops at the National Training Center on Fort Irwin, Calif., a critical waypoint for deploying units to test their battlefield prowess before heading overseas.”

In April 2022, roughly 4,500 Army personnel converged on the National Training Center for a war games exercise on how to use lessons learned from Russia’s war against Ukraine to prepare for future fights against a major adversary such as Russia or China.

Edwards said despite Pushwoosh’s many prevarications, the company’s software doesn’t appear to have done anything untoward to its customers or users.

“Nothing they did has been seen to be malicious,” he said. “Other than completely lying about where they are, where their data is being hosted, and where they have infrastructure.”

GOV 311

Edwards also found Pushwoosh’s technology embedded in nearly two dozen mobile apps that were sold to cities and towns across Illinois as a way to help citizens access general information about their local communities and officials.

The Illinois apps that bundled Pushwoosh’s technology were produced by a company called Government 311, which is owned by Bill McCarty, the current director of the Springfield Office of Budget and Management. A 2014 story in The State Journal-Register said Gov 311’s pricing was based on population, and that the app would cost around $2,500 per year for a city with approximately 25,000 people.

McCarty told KrebsOnSecurity that his company stopped using Pushwoosh “years ago,” and that it now relies on its own technology to provide push notifications through its 311 apps.

But Edwards found some of the 311 apps still try to phone home to Pushwoosh, such as the 311 app for Riverton, Ill.

“Riverton ceased being a client several years ago, which [is] probably why their app was never updated to change out Pushwoosh,” McCarty explained. “We are in the process of updating all client apps and a website refresh. As part of that, old unused apps like Riverton 311 will be deleted.”

FOREIGN ADTECH THREAT?

Edwards said it’s far from clear how many other state and local government apps and Web sites rely on technology that sends user data to U.S. adversaries overseas. In July, Congress introduced an amended version of the Intelligence Authorization Act for 2023, which included a new section focusing on data drawn from online ad auctions that could be used to geolocate individuals or gain other information about them.

Business Insider reports that if this section makes it into the final version — which the Senate also has to pass — the Office for the Director of National Intelligence (ODNI) will have 60 days after the Act becomes law to produce a risk assessment. The assessment will look into “the counterintelligence risks of, and the exposure of intelligence community personnel to, tracking by foreign adversaries through advertising technology data,” the Act states.

Edwards says he’s hoping those changes pass, because what he found with Pushwoosh is likely just a drop in a bucket.

“I’m hoping that Congress acts on that,” he said. “If they were to put a requirement that there’s an annual audit of risks from foreign ad tech, that would at least force people to identify and document those connections.”

Microsoft Patch Tuesday, October 2022 Edition

Microsoft today released updates to fix at least 85 security holes in its Windows operating systems and related software, including a new zero-day vulnerability in all supported versions of Windows that is being actively exploited. However, noticeably absent from this month’s Patch Tuesday are any updates to address a pair of zero-day flaws being exploited this past month in Microsoft Exchange Server.

The new zero-day flaw– CVE-2022-41033 — is an “elevation of privilege” bug in the Windows COM+ event service, which provides system notifications when users logon or logoff. Microsoft says the flaw is being actively exploited, and that it was reported by an anonymous individual.

“Despite its relatively low score in comparison to other vulnerabilities patched today, this one should be at the top of everyone’s list to quickly patch,” said Kevin Breen, director of cyber threat research at Immersive Labs. “This specific vulnerability is a local privilege escalation, which means that an attacker would already need to have code execution on a host to use this exploit. Privilege escalation vulnerabilities are a common occurrence in almost every security compromise. Attackers will seek to gain SYSTEM or domain-level access in order to disable security tools, grab credentials with tools like Mimkatz and move laterally across the network.

Indeed, Satnam Narang, senior staff research engineer at Tenable, notes that almost half of the security flaws Microsoft patched this week are elevation of privilege bugs.

Some privilege escalation bugs can be particularly scary. One example is CVE-2022-37968, which affects organizations running Kubernetes clusters on Azure and earned a CVSS score of 10.0 — the most severe score possible.

Microsoft says that to exploit this vulnerability an attacker would need to know the randomly generated DNS endpoint for an Azure Arc-enabled Kubernetes cluster. But that may not be such a tall order, says Breen, who notes that a number of free and commercial DNS discovery services now make it easy to find this information on potential targets.

Late last month, Microsoft acknowledged that attackers were exploiting two previously unknown vulnerabilities in Exchange Server. Paired together, the two flaws are known as “ProxyNotShell” and they can be chained to allow remote code execution on Exchange Server systems.

Microsoft said it was expediting work on official patches for the Exchange bugs, and it urged affected customers to enable certain settings to mitigate the threat from the attacks. However, those mitigation steps were soon shown to be ineffective, and Microsoft has been adjusting them on a daily basis nearly each day since then.

The lack of Exchange patches leaves a lot of Microsoft customers exposed. Security firm Rapid7 said that as of early September 2022 the company observed more than 190,000 potentially vulnerable instances of Exchange Server exposed to the Internet.

“While Microsoft confirmed the zero-days and issued guidance faster than they have in the past, there are still no patches nearly two weeks out from initial disclosure,” said Caitlin Condon, senior manager of vulnerability research at Rapid7. “Despite high hopes that today’s Patch Tuesday release would contain fixes for the vulnerabilities, Exchange Server is conspicuously missing from the initial list of October 2022 security updates. Microsoft’s recommended rule for blocking known attack patterns has been bypassed multiple times, emphasizing the necessity of a true fix.”

Adobe also released security updates to fix 29 vulnerabilities across a variety of products, including Acrobat and Reader, ColdFusion, Commerce and Magento. Adobe said it is not aware of active attacks against any of these flaws.

For a closer look at the patches released by Microsoft today and indexed by severity and other metrics, check out the always-useful Patch Tuesday roundup from the SANS Internet Storm Center. And it’s not a bad idea to hold off updating for a few days until Microsoft works out any kinks in the updates: AskWoody.com usually has the lowdown on any patches that may be causing problems for Windows users.

As always, please consider backing up your system or at least your important documents and data before applying system updates. And if you run into any problems with these updates, please drop a note about it here in the comments.

Microsoft: Two New 0-Day Flaws in Exchange Server

Microsoft Corp. is investigating reports that attackers are exploiting two previously unknown vulnerabilities in Exchange Server, a technology many organizations rely on to send and receive email. Microsoft says it is expediting work on software patches to plug the security holes. In the meantime, it is urging a subset of Exchange customers to enable a setting that could help mitigate ongoing attacks.

In customer guidance released Thursday, Microsoft said it is investigating two reported zero-day flaws affecting Microsoft Exchange Server 2013, 2016, and 2019. CVE-2022-41040, is a Server-Side Request Forgery (SSRF) vulnerability that can enable an authenticated attacker to remotely trigger the second zero-day vulnerability — CVE-2022-41082 — which allows remote code execution (RCE) when PowerShell is accessible to the attacker.

Microsoft said Exchange Online has detections and mitigation in place to protect customers. Customers using on-premises Microsoft Exchange servers are urged to review the mitigations suggested in the security advisory, which Microsoft says should block the known attack patterns.

Vietnamese security firm GTSC on Thursday published a writeup on the two Exchange zero-day flaws, saying it first observed the attacks in early August being used to drop “webshells.” These web-based backdoors offer attackers an easy-to-use, password-protected hacking tool that can be accessed over the Internet from any browser.

“We detected webshells, mostly obfuscated, being dropped to Exchange servers,” GTSC wrote. “Using the user-agent, we detected that the attacker uses Antsword, an active Chinese-based opensource cross-platform website administration tool that supports webshell management. We suspect that these come from a Chinese attack group because the webshell codepage is 936, which is a Microsoft character encoding for simplified Chinese.”

GTSC’s advisory includes details about post-compromise activity and related malware, as well as steps it took to help customers respond to active compromises of their Exchange Server environment. But the company said it would withhold more technical details of the vulnerabilities for now.

In March 2021, hundreds of thousands of organizations worldwide had their email stolen and multiple backdoor webshells installed, all thanks to four zero-day vulnerabilities in Exchange Server.

Granted, the zero-day flaws that powered that debacle were far more critical than the two detailed this week, and there are no signs yet that exploit code has been publicly released (that will likely change soon). But part of what made last year’s Exchange Server mass hack so pervasive was that vulnerable organizations had little or no advance notice on what to look for before their Exchange Server environments were completely owned by multiple attackers.

Microsoft is quick to point out that these zero-day flaws require an attacker to have a valid username and password for an Exchange user, but this may not be such a tall order for the hackers behind these latest exploits against Exchange Server.

Steven Adair is president of Volexity, the Virginia-based cybersecurity firm that was among the first to sound the alarm about the Exchange zero-days targeted in the 2021 mass hack. Adair said GTSC’s writeup includes an Internet address used by the attackers that Volexity has tied with high confidence to a China-based hacking group that has recently been observed phishing Exchange users for their credentials.

In February 2022, Volexity warned that this same Chinese hacking group was behind the mass exploitation of a zero-day vulnerability in the Zimbra Collaboration Suite, which is a competitor to Microsoft Exchange that many enterprises use to manage email and other forms of messaging.

If your organization runs Exchange Server, please consider reviewing the Microsoft mitigations and the GTSC post-mortem on their investigations.

PayPal Phishing Scam Uses Invoices Sent Via PayPal

Scammers are using invoices sent through PayPal.com to trick recipients into calling a number to dispute a pending charge. The missives — which come from Paypal.com and include a link at Paypal.com that displays an invoice for the supposed transaction — state that the user’s account is about to be charged hundreds of dollars. Recipients who call the supplied toll-free number to contest the transaction are soon asked to download software that lets the scammers assume remote control over their computer.

KrebsOnSecurity recently heard from a reader who received an email from paypal.com that he immediately suspected was phony. The message’s subject read, “Billing Department of PayPal updated your invoice.”

While the phishing message attached to the invoice is somewhat awkwardly worded, there are many convincing aspects of this hybrid scam. For starters, all of the links in the email lead to paypal.com. Hovering over the “View and Pay Invoice” button shows the button indeed wants to load a link at paypal.com, and clicking that link indeed brings up an active invoice at paypal.com.

Also, the email headers in the phishing message (PDF) show that it passed all email validation checks as being sent by PayPal, and that it was sent through an Internet address assigned to PayPal.

Both the email and the invoice state that “there is evidence that your PayPal account has been accessed unlawfully.” The message continues:

“$600.00 has been debited to your account for the Walmart Gift Card purchase. This transaction will appear in the automatically deducted amount on PayPal activity after 24 hours. If you suspect you did not make this transaction, immediately contact us at the toll-free number….”

Here’s the invoice that popped up when the “View and Pay Invoice” button was clicked:

The reader who shared this phishing email said he logged into his PayPal account and could find no signs of the invoice in question. A call to the toll-free number listed in the invoice was received by a man who answered the phone as generic “customer service,” instead of trying to spoof PayPal or Walmart. Very quickly into the conversation he suggested visiting a site called globalquicksupport[.]com to download a remote administration tool. It was clear then where the rest of this call was going.

I can see this scam tricking a great many people, especially since both the email and invoice are sent through PayPal’s systems — which practically guarantees that the message will be successfully delivered. The invoices appear to have been sent from a compromised or fraudulent PayPal Business account, which allows users to send invoices like the one shown above. Details of this scam were shared Wednesday with PayPal’s anti-abuse (phishing@paypal.com) and media relations teams.

PayPal said in a written statement that phishing attempts are common and can take many forms.

“We have a zero-tolerance policy on our platform for attempted fraudulent activity, and our teams work tirelessly to protect our customers,” PayPal said. “We are aware of this well-known phishing scam and have put additional controls in place to mitigate this specific incident. Nonetheless, we encourage customers to always be vigilant online and to contact Customer Service directly if they suspect they are a target of a scam.”

It’s remarkable how well today’s fraudsters have adapted to hijacking the very same tools that financial institutions have long used to make their customers feel safe transacting online. It’s no accident that one of the most prolific scams going right now — the Zelle Fraud Scam — starts with a text message about an unauthorized payment that appears to come from your bank. After all, financial institutions have spent years encouraging customers to sign up for mobile alerts via SMS about suspicious transactions, and to expect the occasional inbound call about possibly fraudulent transactions.

Also, today’s scammers are less interested in stealing your PayPal login than they are in phishing your entire computer and online life with remote administration software, which seems to be the whole point of so many scams these days. Because why rob just one online account when you can plunder them all?

The best advice to sidestep phishing scams is to avoid clicking on links that arrive unbidden in emails, text messages and other mediums. Most phishing scams invoke a temporal element that warns of dire consequences should you fail to respond or act quickly. If you’re unsure whether the message is legitimate, take a deep breath and visit the site or service in question manually — ideally, using a browser bookmark to avoid potential typosquatting sites.

Sounding the Alarm on Emergency Alert System Flaws

The Department of Homeland Security (DHS) is urging states and localities to beef up security around proprietary devices that connect to the Emergency Alert System — a national public warning system used to deliver important emergency information, such as severe weather and AMBER alerts. The DHS warning came in advance of a workshop to be held this weekend at the DEFCON security conference in Las Vegas, where a security researcher is slated to demonstrate multiple weaknesses in the nationwide alert system.

The DHS warning was prompted by security researcher Ken Pyle, a partner at security firm Cybir. Pyle said he started acquiring old EAS equipment off of eBay in 2019, and that he quickly identified a number of serious security vulnerabilities in a device that is broadly used by states and localities to encode and decode EAS alert signals.

“I found all kinds of problems back then, and reported it to the DHS, FBI and the manufacturer,” Pyle said in an interview with KrebsOnSecurity. “But nothing ever happened. I decided I wasn’t going to tell anyone about it yet because I wanted to give people time to fix it.”

Pyle said he took up the research again in earnest after an angry mob stormed the U.S. Capitol on Jan. 6, 2021.

“I was sitting there thinking, ‘Holy shit, someone could start a civil war with this thing,”’ Pyle recalled. “I went back to see if this was still a problem, and it turns out it’s still a very big problem. So I decided that unless someone actually makes this public and talks about it, clearly nothing is going to be done about it.”

The EAS encoder/decoder devices Pyle acquired were made by Lyndonville, NY-based Digital Alert Systems (formerly Monroe Electronics, Inc.), which issued a security advisory this month saying it released patches in 2019 to fix the flaws reported by Pyle, but that some customers are still running outdated versions of the device’s firmware. That may be because the patches were included in version 4 of the firmware for the EAS devices, and many older models apparently do not support the new software.

“The vulnerabilities identified present a potentially serious risk, and we believe both were addressed in software updates issued beginning Oct 2019,” EAS said in a written statement. “We also provided attribution for the researcher’s responsible disclosure, allowing us to rectify the matters before making any public statements. We are aware that some users have not taken corrective actions and updated their software and should immediately take action to update the latest software version to ensure they are not at risk. Anything lower than version 4.1 should be updated immediately. On July 20, 2022, the researcher referred to other potential issues, and we trust the researcher will provide more detail. We will evaluate and work to issue any necessary mitigations as quickly as possible.”

But Pyle said a great many EAS stakeholders are still ignoring basic advice from the manufacturer, such as changing default passwords and placing the devices behind a firewall, not directly exposing them to the Internet, and restricting access only to trusted hosts and networks.

Pyle said the biggest threat to the security of the EAS is that an attacker would only need to compromise a single EAS station to send out alerts locally that can be picked up by other EAS systems and retransmitted across the nation.

“The process for alerts is automated in most cases, hence, obtaining access to a device will allow you to pivot around,” he said. “There’s no centralized control of the EAS because these devices are designed such that someone locally can issue an alert, but there’s no central control over whether I am the one person who can send or whatever. If you are a local operator, you can send out nationwide alerts. That’s how easy it is to do this.”

One of the Digital Alert Systems devices Pyle sourced from an electronics recycler earlier this year was non-functioning, but whoever discarded it neglected to wipe the hard drive embedded in the machine. Pyle soon discovered the device contained the private cryptographic keys and other credentials needed to send alerts through Comcast, the nation’s third-largest cable company.

“I can issue and create my own alert here, which has all the valid checks or whatever for being a real alert station,” Pyle said in an interview earlier this month. “I can create a message that will start propagating through the EAS.”

Comcast told KrebsOnSecurity that “a third-party device used to deliver EAS alerts was lost in transit by a trusted shipping provider between two Comcast locations and subsequently obtained by a cybersecurity researcher.

“We’ve conducted a thorough investigation of this matter and have determined that no customer data, and no sensitive Comcast data, were compromised,” Comcast spokesperson David McGuire said.

The company said it also confirmed that the information included on the device can no longer be used to send false messages to Comcast customers or used to compromise devices within Comcast’s network, including EAS devices.

“We are taking steps to further ensure secure transfer of such devices going forward,” McGuire said. “Separately, we have conducted a thorough audit of all EAS devices on our network and confirmed that they are updated with currently available patches and are therefore not vulnerable to recently reported security issues. We’re grateful for the responsible disclosure and to the security research community for continuing to engage and share information with our teams to make our products and technologies ever more secure. Mr. Pyle informed us promptly of his research and worked with us as we took steps to validate his findings and ensure the security of our systems.”

Unauthorized EAS broadcast alerts have happened enough that there is a chronicle of EAS compromises over at fandom.com. Thankfully, most of these incidents have involved fairly obvious hoaxes.

According to the EAS wiki, in February 2013, hackers broke into the EAS networks in Great Falls, Mt. and Marquette, Mich. to broadcast an alert that zombies had risen from their graves in several counties. In Feb. 2017, an EAS station in Indiana also was hacked, with the intruders playing the same “zombies and dead bodies” audio from the 2013 incidents.

“On February 20 and February 21, 2020, Wave Broadband’s EASyCAP equipment was hacked due to the equipment’s default password not being changed,” the Wiki states. “Four alerts were broadcasted, two of which consisted of a Radiological Hazard Warning and a Required Monthly Test playing parts of the Hip Hop song Hot by artist Young Thug.”

In January 2018, Hawaii sent out an alert to cell phones, televisions and radios, warning everyone in the state that a missile was headed their way. It took 38 minutes for Hawaii to let people know the alert was a misfire, and that a draft alert was inadvertently sent. The news video clip below about the 2018 event in Hawaii does a good job of walking through how the EAS works.

Scammers Sent Uber to Take Elderly Lady to the Bank

Email scammers sent an Uber to the home of an 80-year-old woman who responded to a well-timed email scam, in a bid to make sure she went to the bank and wired money to the fraudsters.  In this case, the woman figured out she was being scammed before embarking for the bank, but her story is a chilling reminder of how far crooks will go these days to rip people off.

Travis Hardaway is a former music teacher turned app developer from Towson, Md. Hardaway said his mother last month replied to an email she received regarding an appliance installation from BestBuy/GeekSquad. Hardaway said the timing of the scam email couldn’t have been worse: His mom’s dishwasher had just died, and she’d paid to have a new one delivered and installed.

“I think that’s where she got confused, because she thought the email was about her dishwasher installation,” Hardaway told KrebsOnSecurity.

Hardaway said his mom initiated a call to the phone number listed in the phony BestBuy email, and that the scammers told her she owed $160 for the installation, which seemed right at the time. Then the scammers asked her to install remote administration software on her computer so that they could control the machine from afar and assist her in making the payment.

After she logged into her bank and savings accounts with scammers watching her screen, the fraudster on the phone claimed that instead of pulling $160 out of her account, they accidentally transferred $160,000 to her account. They said they they needed her help to make sure the money was “returned.”

“They took control of her screen and said they had accidentally transferred $160,000 into her account,” Hardaway said. “The person on the phone told her he was going to lose his job over this transfer error, that he didn’t know what to do. So they sent her some information about where to wire the money, and asked her to go to the bank. But she told them, ‘I don’t drive,’ and they told her, “No problem, we’re sending an Uber to come help you to the bank.'”

Hardaway said he was out of town when all this happened, and that thankfully his mom eventually grew exasperated and gave up trying to help the scammers.

“They told her they were sending an Uber to pick her up and that it was on its way,” Hardaway said. “I don’t know if the Uber ever got there. But my mom went over to the neighbor’s house and they saw it for what it was — a scam.”

Hardaway said he has since wiped her computer, reinstalled the operating system and changed her passwords. But he says the incident has left his mom rattled.

“She’s really second-guessing herself now,” Hardaway said. “She’s not computer-savvy, and just moved down here from Boston during COVID to be near us, but she’s living by herself and feeling isolated and vulnerable, and stuff like this doesn’t help.”

According to the Federal Bureau of Investigation (FBI), seniors are often targeted because they tend to be trusting and polite. More importantly, they also usually have financial savings, own a home, and have good credit—all of which make them attractive to scammers.

“Additionally, seniors may be less inclined to report fraud because they don’t know how, or they may be too ashamed of having been scammed,” the FBI warned in May. “They might also be concerned that their relatives will lose confidence in their abilities to manage their own financial affairs. And when an elderly victim does report a crime, they may be unable to supply detailed information to investigators.”

In 2021, more than 92,000 victims over the age of 60 reported losses of $1.7 billion to the FBI’s Internet Crime Complaint Center (IC3). The FBI says that represents a 74 percent increase in losses over losses reported in 2020.

The abuse of ride-sharing services to scam the elderly is not exactly new. Authorities in Tampa, Fla. say they’re investigating an incident from December 2021 where fraudsters who’d stolen $700,000 from elderly grandparents used Uber rides to pick up bundles of cash from their victims.

Massive Losses Define Epidemic of ‘Pig Butchering’

U.S. state and federal investigators are being inundated with reports from people who’ve lost hundreds of thousands or millions of dollars in connection with a complex investment scam known as “pig butchering,” wherein people are lured by flirtatious strangers online into investing in cryptocurrency trading platforms that eventually seize any funds when victims try to cash out.

The term “pig butchering” refers to a time-tested, heavily scripted, and human-intensive process of using fake profiles on dating apps and social media to lure people into investing in elaborate scams. In a more visceral sense, pig butchering means fattening up a prey before the slaughter.

“The fraud is named for the way scammers feed their victims with promises of romance and riches before cutting them off and taking all their money,” the Federal Bureau of Investigation (FBI) warned in April 2022. “It’s run by a fraud ring of cryptocurrency scammers who mine dating apps and other social media for victims and the scam is becoming alarmingly popular.”

As documented in a series of investigative reports published over the past year across Asia, the people creating these phony profiles are largely men and women from China and neighboring countries who have been kidnapped and trafficked to places like Cambodia, where they are forced to scam complete strangers over the Internet — day after day.

The most prevalent pig butchering scam today involves sophisticated cryptocurrency investment platforms, where investors invariably see fantastic returns on their deposits — until they try to withdraw the funds. At that point, investors are told they owe huge tax bills. But even those who pay the phony levies never see their money again.

The come-ons for these scams are prevalent on dating sites and apps, but they also frequently start with what appears to be a wayward SMS — such as an instant message about an Uber ride that never showed. Or a reminder from a complete stranger about a planned meetup for coffee. In many ways, the content of the message is irrelevant; the initial goal to simply to get the recipient curious enough to respond in some way.

Those who respond are asked to continue the conversation via WhatsApp, where an attractive, friendly profile of the opposite gender will work through a pre-set script that is tailored to their prey’s apparent socioeconomic situation. For example, a divorced, professional female who responds to these scams will be handled with one profile type and script, while other scripts are available to groom a widower, a young professional, or a single mom.

‘LIKE NOTHING I’VE SEEN BEFORE’

That’s according to Erin West, deputy district attorney for Santa Clara County in Northern California. West said her office has been fielding a large number of pig butchering inquiries from her state, but also from law enforcement entities around the country that are ill-equipped to investigate such fraud.

“The people forced to perpetrate these scams have a guide and a script, where if your victim is divorced say this, or a single mom say this,” West said. “The scale of this is so massive. It’s a major problem with no easy answers, but also with victim volumes I’ve never seen before. With victims who are really losing their minds and in some cases are suicidal.”

West is a key member of REACT, a task force set up to tackle especially complex forms of cyber theft involving virtual currencies. West said the initial complaints from pig butchering victims came early this year.

“I first thought they were one-off cases, and then I realized we were getting these daily,” West said. “A lot of them are being reported to local agencies that don’t know what to do with them, so the cases languish.”

West said pig butchering victims are often quite sophisticated and educated people.

“One woman was a university professor who lost her husband to COVID, got lonely and was chatting online, and eventually ended up giving away her retirement,” West recalled of a recent case. “There are just horrifying stories that run the gamut in terms of victims, from young women early in their careers, to senior citizens and even to people working in the financial services industry.”

In some cases reported to REACT, the victims said they spent days or weeks corresponding with the phony WhatsApp persona before the conversation shifted to investing.

“They’ll say ‘Hey, this is the food I’m eating tonight’ and the picture they share will show a pretty setting with a glass of wine, where they’re showcasing an enviable lifestyle but not really mentioning anything about how they achieved that,” West said. “And then later, maybe a few hours or days into the conversation, they’ll say, ‘You know I made some money recently investing in crypto,’ kind of sliding into the topic as if this wasn’t what they were doing the whole time.”

Curious investors are directed toward elaborate and official-looking online crypto platforms that appear to have thousands of active investors. Many of these platforms include extensive study materials and tutorials on cryptocurrency investing. New users are strongly encouraged to team up with more seasoned investors on the platform, and to make only small investments that they can afford to lose.

“They’re able to see some value increase, and maybe even be allowed to take out that value increase so that they feel comfortable about the situation,” West said. Some investors then need little encouragement to deposit additional funds, which usually generate increasingly higher “returns.”

West said many crypto trading platforms associated with pig butchering scams appear to have been designed much like a video game, where investor hype is built around upcoming “trading opportunities” that hint at even more fantastic earnings.

“There are bonus levels and VIP levels, and they’ll build hype and a sense of frenzy into the trading,” West said. “There are definitely some psychological mechanisms at work to encourage people to invest more.”

“What’s so devastating about many of the victims is they lose that sense of who they are,” she continued. “They thought they were a savvy, sophisticated person, someone who’s sort of immune to scams. I think the large scale of the trickery and psychological manipulation being used here can’t be understated. It’s like nothing I’ve seen before.”

A $5,000,000 LOSS

Courtney Nolan, a divorced mother of three daughters, says she lost more than $5 million to a pig butchering scam. Nolan lives in St. Louis and has a background in investment finance, but only started investing in cryptocurrencies in the past year.

Nolan’s case may be especially bad because she was already interested in crypto investing when the scammer reached out. At the time, Bitcoin was trading at or near all-time highs of nearly $68,000 per coin.

Nolan said her nightmare began in late 2021 with a Twitter direct message from someone who was following many of the same cryptocurrency influencers she followed. Her fellow crypto enthusiast then suggested they continue their discussion on WhatsApp. After much back and forth about his trading strategies, her new friend agreed to mentor her on how to make reliable profits using the crypto trading platform xtb.com.

“I had dabbled in leveraged trading before, but his mentor program gave me over 100 pages of study materials and agreed to walk me through their investment strategies over the course of a year,” Nolan told KrebsOnSecurity.

Nolan’s mentor had her create an account website xtb-market[.]com, which was made to be confusingly similar to XTB’s official platform. The site promoted several different investment packages, including a “starter plan” that involves a $5,250 up-front investment and promises more than 15 percent return across four separate trading bursts.

Platinum plans on xtb-market promised a whopping 45 percent ROI, with a minimum investment of $265,000. The site also offered a generous seven percent commission for referrals, which encouraged new investors to recruit others.

While chatting via WhatsApp, Nolan and her mentor would trade side by side in xtb-market, initially with small investments ranging from $500 to $5,000. When those generated hefty returns, Nolan made bigger deposits. On several occasions she was able to withdraw amounts ranging from $10,000 to $30,000.

But after investing more than $4.5 million of her own money over nearly four months, Nolan found her account was suddenly frozen. She was then issued a tax statement saying she owed nearly $500,000 in taxes before she could reactivate her account or access her funds.

Nolan said it seems obvious in hindsight that she should never have paid the tax bill. Because xtb-market and her mentor cut all communications with her after that, and the entire website disappeared just a few weeks later.

Justin Maile, an investigation partner manager at Chainalysis, told Vice News that the tax portion of the pig butchering scam relies on the “sunk costs fallacy,” when people are reluctant to abandon a failing strategy or course of action because they have already invested heavily in it.

“Once the victim starts getting skeptical or tries to withdraw their funds, they are often told that they have to pay tax on the gains before funds can be unlocked,” Maile told Vice News. “The scammers will try to get any last payments out of the victims by exploiting the sunk cost fallacy and dangling huge profits in front of them.”

Vice recently published an in-depth report on pig butchering’s link to organized crime gangs in Asia that lure young job seekers with the promise of customer service jobs in call centers. Instead, those who show up at the appointed place and time are taken on long car rides and/or forced hikes across the borders into Cambodia, where they are pressed into indentured servitude.

Vice found many of the people forced to work in pig-butchering scams are being held in Chinese-owned casinos operating in Cambodia. Many of those casinos were newly built when the Covid pandemic hit. As the new casinos and hotels sat empty, organized crime groups saw an opportunity to use these facilities to generate huge income streams, and many foreign travelers stranded in neighboring countries were eventually trafficked to these scam centers.

Vice reports:

“While figures on the number of people in scam centers in Cambodia is unknown, best estimates pieced together from various sources point to the tens of thousands across scam centers in Sihanoukville, Phnom Penh, and sites in border regions Poipet and Bavet. In April, Thailand’s assistant national police commissioner said 800 Thai citizens had been rescued from scam centers in Cambodia in recent months, with a further 1,000 citizens still trapped across the country. One Vietnamese worker estimated 300 of his compatriots were held on just one floor in a tall office block hosting scam operations.”

“…within Victory Paradise Resort alone there were 7,000 people, the majority from mainland China, but also Indonesians, Singaporeans and Filipinos. According to the Khmer Times, one 10-building complex of high-rises in Sihanoukville, known as The China Project, holds between 8,000 to 10,000 people participating in various scams—a workforce that would generate profits around the $1 billion mark each year at $300 per worker per day.”

THE KILLING FLOOR

REACTs’ West said while there are a large number of pig butchering victims reporting their victimization to the FBI, very few are receiving anything more than instructions about filing a complaint with the FBI’s Internet Crime Complaint Center (IC3), which keeps track of cybercrime losses and victims.

“There’s a huge gap in victims that are seeing any kind of service at all, where they’re reporting to the FBI but not being able to talk to anyone,” she said. “They’re filling out the IC3 form and never hearing back. It sort of feels like the federal government is ignoring this, so people are going to local agencies, which are sending these victims our way.”

For many younger victims of pig butchering, even losses of a few thousand dollars can be financially devastating. KrebsOnSecurity recently heard from two different readers who said they were in their 20s and lost more than $40,000 each when the investment platforms they were trading on vanished with their money.

The FBI can often bundle numerous IC3 complaints involving the same assailants and victims into a single case for federal prosecutors to pursue the guilty, and/or try to recapture what was stolen. In general, however, victims of crypto crimes rarely see that money again, or if they do it can take many years.

“The next piece is what can we actually do with these cases,” West said. “We used to frame success as getting bad people behind bars, but these cases leave us as law enforcement with not a lot of opportunity there.”

West said the good news is U.S. authorities are seeing some success in freezing cryptocurrency wallets suspected of being tied to large-scale cybercriminal operations. Indeed, Nolan told KrebsOnSecurity that her losses were substantial enough to warrant an official investigation by the FBI, which she says has since taken steps to freeze at least some of the assets tied to xtb-market[.]com.

Likewise, West said she was recently able to freeze cryptocurrency funds stolen from some pig butchering victims, and now REACT is focusing on helping state and local authorities learn how to do the same.

“It’s important to be able to mobilize quickly and know how to freeze and seize crypto and get it back to its rightful owner,” West said. “We definitely have made seizures in cases involving pig butchering, but we haven’t gotten that back to the rightful owners yet.”

In April, the FBI warned Internet users to be on guard against pig butchering scams, which it said attracts victims with “promises of romance and riches” before duping them out of their money. The IC3 said it received more than 4,300 complaints related to crypto-romance scams, resulting in losses of more than $429 million.

Here are some common elements of a pig butchering scam:

–Dating apps: Pig-butchering attempts are common on dating apps, but they can begin with almost any type of communication, including SMS text messages.
–WhatsApp: In virtually all documented cases of pig butchering, the target is moved fairly quickly into chatting with the scammer via WhatsApp.
–No video: The scammers will come up with all kinds of excuses not to do a video call. But they will always refuse.
–Investment chit-chat: Your contact (eventually) claims to have inside knowledge about the cryptocurrency market and can help you make money.

The FBI’s tips on avoiding crypto scams:

-Never send money, trade, or invest based on the advice of someone you have only met online.
-Don’t talk about your current financial status to unknown and untrusted people.
-Don’t provide your banking information, Social Security Number, copies of your identification or passport, or any other sensitive information to anyone online or to a site you do not know is legitimate.
-If an online investment or trading site is promoting unbelievable profits, it is most likely that—unbelievable.
-Be cautious of individuals who claim to have exclusive investment opportunities and urge you to act fast.

Experian, You Have Some Explaining to Do

Twice in the past month KrebsOnSecurity has heard from readers who had their accounts at big-three credit bureau Experian hacked and updated with a new email address that wasn’t theirs. In both cases the readers used password managers to select strong, unique passwords for their Experian accounts. Research suggests identity thieves were able to hijack the accounts simply by signing up for new accounts at Experian using the victim’s personal information and a different email address.

John Turner is a software engineer based in Salt Lake City. Turner said he created the account at Experian in 2020 to place a security freeze on his credit file, and that he used a password manager to select and store a strong, unique password for his Experian account.

Turner said that in early June 2022 he received an email from Experian saying the email address on his account had been changed. Experian’s password reset process was useless at that point because any password reset links would be sent to the new (impostor’s) email address.

An Experian support person Turner reached via phone after a lengthy hold time asked for his Social Security Number (SSN) and date of birth, as well as his account PIN and answers to his secret questions. But the PIN and secret questions had already been changed by whoever re-signed up as him at Experian.

“I was able to answer the credit report questions successfully, which authenticated me to their system,” Turner said. “At that point, the representative read me the current stored security questions and PIN, and they were definitely not things I would have used.”

Turner said he was able to regain control over his Experian account by creating a new account. But now he’s wondering what else he could do to prevent another account compromise.

“The most frustrating part of this whole thing is that I received multiple ‘here’s your login information’ emails later that I attributed to the original attackers coming back and attempting to use the ‘forgot email/username’ flow, likely using my SSN and DOB, but it didn’t go to their email that they were expecting,” Turner said. “Given that Experian doesn’t support two-factor authentication of any kind — and that I don’t know how they were able to get access to my account in the first place — I’ve felt very helpless ever since.”

Arthur Rishi is a musician and co-executive director of the Boston Landmarks Orchestra. Rishi said he recently discovered his Experian account had been hijacked after receiving an alert from his credit monitoring service (not Experian’s) that someone had tried to open an account in his name at JPMorgan Chase.

Rishi said the alert surprised him because his credit file at Experian was frozen at the time, and Experian did not notify him about any activity on his account. Rishi said Chase agreed to cancel the unauthorized account application, and even rescinded its credit inquiry (each credit pull can ding your credit score slightly).

But he never could get anyone from Experian’s support to answer the phone, despite spending what seemed like eternity trying to progress through the company’s phone-based system. That’s when Rishi decided to see if he could create a new account for himself at Experian.

“I was able to open a new account at Experian starting from scratch, using my SSN, date of birth and answering some really basic questions, like what kind of car did you take out a loan for, or what city did you used to live in,’ Rishi said.

Upon completing the sign-up, Rishi noticed that his credit was unfrozen.

Like Turner, Rishi is now worried that identity thieves will just hijack his Experian account once more, and that there is nothing he can do to prevent such a scenario. For now, Rishi has decided to pay Experian $25.99 a month to more closely monitor his account for suspicious activity. Even using the paid Experian service, there were no additional multi-factor authentication options available, although he said Experian did send a one-time code to his phone via SMS recently when he logged on.

“Experian now sometimes does require MFA for me if I use a new browser or have my VPN on,” Rishi said, but he’s not sure if Experian’s free service would have operated differently.

“I get so angry when I think about all this,” he said. “I have no confidence this won’t happen again.”

In a written statement, Experian suggested that what happened to Rishi and Turner was not a normal occurrence, and that its security and identity verification practices extend beyond what is visible to the user.

“We believe these are isolated incidents of fraud using stolen consumer information,” Experian’s statement reads. “Specific to your question, once an Experian account is created, if someone attempts to create a second Experian account, our systems will notify the original email on file.”

“We go beyond reliance on personally identifiable information (PII) or a consumer’s ability to answer knowledge-based authentication questions to access our systems,” the statement continues. “We do not disclose additional processes for obvious security reasons; however, our data and analytical capabilities verify identity elements across multiple data sources and are not visible to the consumer. This is designed to create a more positive experience for our consumers and to provide additional layers of protection. We take consumer privacy and security seriously, and we continually review our security processes to guard against constant and evolving threats posed by fraudsters.”

ANALYSIS

KrebsOnSecurity sought to replicate Turner and Rishi’s experience — to see if Experian would allow me to re-create my account using my personal information but a different email address. The experiment was done from a different computer and Internet address than the one that created the original account years ago.

After providing my Social Security Number (SSN), date of birth, and answering several multiple choice questions whose answers are derived almost entirely from public records, Experian promptly changed the email address associated with my credit file. It did so without first confirming that new email address could respond to messages, or that the previous email address approved the change.

Experian’s system then sent an automated message to the original email address on file, saying the account’s email address had been changed. The only recourse Experian offered in the alert was to sign in, or send an email to an Experian inbox that replies with the message, “this email address is no longer monitored.”

After that, Experian prompted me to select new secret questions and answers, as well as a new account PIN — effectively erasing the account’s previously chosen PIN and recovery questions. Once I’d changed the PIN and security questions, Experian’s site helpfully reminded me that I have a security freeze on file, and would I like to remove or temporarily lift the security freeze?

To be clear, Experian does have a business unit that sells one-time password services to businesses. While Experian’s system did ask for a mobile number when I signed up a second time, at no time did that number receive a notification from Experian. Also, I could see no option in my account to enable multi-factor authentication for all logins.

How does Experian differ from the practices of Equifax and TransUnion, the other two big consumer credit reporting bureaus? When KrebsOnSecurity tried to re-create an existing account at TransUnion using my Social Security number, TransUnion rejected the application, noting that I already had an account and prompting me to proceed through its lost password flow. The company also appears to send an email to the address on file asking to validate account changes.

Likewise, trying to recreate an existing account at Equifax using personal information tied to my existing account prompts Equifax’s systems to report that I already have an account, and to use their password reset process (which involves sending a verification email to the address on file).

KrebsOnSecurity has long urged readers in the United States to place a security freeze on their files with the three major credit bureaus. With a freeze in place, potential creditors can’t pull your credit file, which makes it very unlikely anyone will be granted new lines of credit in your name. I’ve also advised readers to plant their flag at the three major bureaus, to prevent identity thieves from creating an account for you and assuming control over your identity.

The experiences of Rishi, Turner and this author suggest Experian’s practices currently undermine both of those proactive security measures. Even so, having an active account at Experian may be the only way you find out when crooks have assumed your identity. Because at least then you should receive an email from Experian saying they gave your identity to someone else.

In April 2021, KrebsOnSecurity revealed how identity thieves were exploiting lax authentication on Experian’s PIN retrieval page to unfreeze consumer credit files. In those cases, Experian failed to send any notice via email when a freeze PIN was retrieved, nor did it require the PIN to be sent to an email address already associated with the consumer’s account.

A few days after that April 2021 story, KrebsOnSecurity broke the news that an Experian API was exposing the credit scores of most Americans.

Emory Roan, policy counsel for the Privacy Rights Clearinghouse, said Experian not offering multi-factor authentication for consumer accounts is inexcusable in 2022.

“They compound the problem by gating the recovery process with information that’s likely available or inferable from third party data brokers, or that could have been exposed in previous data breaches,” Roan said. “Experian is one of the largest Consumer Reporting Agencies in the country, trusted as one of the few essential players in a credit system Americans are forced to be part of. For them to not offer consumers some form of (free) MFA is baffling and reflects extremely poorly on Experian.”

Nicholas Weaver, a researcher for the International Computer Science Institute at University of California, Berkeley, said Experian has no real incentive to do things right on the consumer side of its business. That is, he said, unless Experian’s customers — banks and other lenders — choose to vote with their feet because too many people with frozen credit files are having to deal with unauthorized applications for new credit.

“The actual customers of the credit service don’t realize how much worse Experian is, and this isn’t the first time Experian has screwed up horribly,” Weaver said. “Experian is part of a triopoly, and I’m sure this is costing their actual customers money, because if you have a credit freeze that gets lifted and somebody loans against it, it’s the lender who eats that fraud cost.”

And unlike consumers, he said, lenders do have a choice in which of the triopoly handles their credit checks.

“I do think it’s important to point out that their real customers do have a choice, and they should switch to TransUnion and Equifax,” he added.

More greatest hits from Experian:

2017: Experian Site Can Give Anyone Your Credit Freeze PIN
2015: Experian Breach Affects 15 Million Customers
2015: Experian Breach Tied to NY-NJ ID Theft Ring
2015: At Experian, Security Attrition Amid Acquisitions
2015: Experian Hit With Class Action Over ID Theft Service
2014: Experian Lapse Allowed ID Theft Service Access to 200 Million Consumer Records
2013: Experian Sold Consumer Data to ID Theft Service

Update, 10:32 a.m.: Updated the story to clarify that while Experian does sometimes ask users to enter a one-time code sent via SMS to the number on file, there does not appear to be any option to enable this on all logins.