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Payment applications make splitting restaurant bills, taxi fares, and household expenses so much easier. Without having to tally totals at the table or fumble with crumpled bills, you and your companions can spend less stress and more time on the fun at hand.
There are various payment apps available, and the company that may first come to mind is PayPal. PayPal is regarded as a safe platform where security and strong encryption are a priority; however, a recent and advanced phishing scam is putting PayPal users at risk of giving up large sums of money and their personally identifiable information (PII).1
Let’s look at this “triple-pronged” PayPal phishing scam and review some tips to help you identify and proceed should you encounter it.
The typical part of this three-sided scam is the phishing email component. According to one source, the phishing email comes from a legitimate-looking PayPal service email address. Luckily, the typos, odd punctuation, extra spaces, and grammar errors in the body of the email give away that it is a phishing attempt. Remember, phishing emails are often worded poorly or have errors. Large companies, especially ones like PayPal, have teams of content experts vetting all automated messages for such mistakes, so several mistakes in an email should set off your alarm bells. Proceed with caution and do not click on any links in the message.
The email also included wording that encouraged the user to act quickly or be charged a lot of money. That’s another trademark of phishing emails: urgency. Take a deep breath and make sure to reread carefully all emails that “require” a quick response. Don’t be scared by dire consequences. Phishers rely on people to rush and not give themselves time to listen to their better judgement.
The PayPal phishing email included a support phone number that claimed it was toll free. In actuality, it was an international phone number. So, if the recipient of the phishing email didn’t quite believe the message but wanted to follow up, the scam could catch them with what’s called a one-ring phone scam.2 This occurs when someone unknowingly calls an international phone number and then gets charged by their phone company for the long-distance call.
The best way to avoid one-ring phone scams is to never call a number you don’t recognize. Always go to an organization’s official website to find their contact information.
The third dimension of this PayPal scam was the international phone number in the phishing email connected the caller directly with the scammer who posed as the PayPal fraud department. The “customer service representative” then asked prying personal and financial questions to glean enough PII to break into a PayPal account or compromise the caller’s identity. This is the most damaging part of the scam. An excellent customer support team may be able to reimburse you your lost money; however, once your personal details are in nefarious hands, you can’t take them back.
In addition to never calling numbers you haven’t verified, never give out passwords and never give out more personal information than you need to. Even in legitimate customer service calls, it’s not rude to ask why the representative requires the information they’re asking for. In a fake call, questions like that may fluster the scammer, so keep an ear tuned to their tone.
Overall, our best advice for handling suspicious emails is to delete them. If it’s truly important, the sender will contact you again. And if a thief somehow stole money from one of your payment apps, the customer service team should be able to walk you through the steps to recover it.
The transfer and handling of large sums of money would make anyone nervous. To give you peace of mind, consider partnering with a service that can help you recover should you ever fall for a scheme and compromise your PII. McAfee+ Ultimate helps you live your best life in private, and the service includes credit monitoring with all three credit bureaus, security freeze, and expert online support to help you navigate any scams you encounter.
Having McAfee+ can protect you from email phishing scams like this. Here are some of the top agencies to report this scam to, if it happens to you: Paypal Fraud Department, Federal Trade Commision , Cybersecurity & Infrastructure Security Agency USA.gov IC3
“Report it. Forward phishing emails to reportphishing@apwg.org (an address used by the Anti-Phishing Working Group, which includes ISPs, security vendors, financial institutions, and law enforcement agencies). Let the company or person that was impersonated know about the phishing scheme.” – FTC.gov
1ZDNET, “Watch out for this triple-pronged PayPal phishing and fraud scam.”
2Federal Communications Commission, “‘One Ring’ Phone Scam.”
The post A PayPal Email Scam Is Making the Rounds: Here’s How to Identify and Avoid It appeared first on McAfee Blog.
Scammers are using invoices sent through PayPal.com to trick recipients into calling a number to dispute a pending charge. The missives — which come from Paypal.com and include a link at Paypal.com that displays an invoice for the supposed transaction — state that the user’s account is about to be charged hundreds of dollars. Recipients who call the supplied toll-free number to contest the transaction are soon asked to download software that lets the scammers assume remote control over their computer.
KrebsOnSecurity recently heard from a reader who received an email from paypal.com that he immediately suspected was phony. The message’s subject read, “Billing Department of PayPal updated your invoice.”
A copy of the phishing message included in the PayPal.com invoice.
While the phishing message attached to the invoice is somewhat awkwardly worded, there are many convincing aspects of this hybrid scam. For starters, all of the links in the email lead to paypal.com. Hovering over the “View and Pay Invoice” button shows the button indeed wants to load a link at paypal.com, and clicking that link indeed brings up an active invoice at paypal.com.
Also, the email headers in the phishing message (PDF) show that it passed all email validation checks as being sent by PayPal, and that it was sent through an Internet address assigned to PayPal.
Both the email and the invoice state that “there is evidence that your PayPal account has been accessed unlawfully.” The message continues:
“$600.00 has been debited to your account for the Walmart Gift Card purchase. This transaction will appear in the automatically deducted amount on PayPal activity after 24 hours. If you suspect you did not make this transaction, immediately contact us at the toll-free number….”
Here’s the invoice that popped up when the “View and Pay Invoice” button was clicked:
The phony PayPal invoice, which was sent and hosted by PayPal.com.
The reader who shared this phishing email said he logged into his PayPal account and could find no signs of the invoice in question. A call to the toll-free number listed in the invoice was received by a man who answered the phone as generic “customer service,” instead of trying to spoof PayPal or Walmart. Very quickly into the conversation he suggested visiting a site called globalquicksupport[.]com to download a remote administration tool. It was clear then where the rest of this call was going.
I can see this scam tricking a great many people, especially since both the email and invoice are sent through PayPal’s systems — which practically guarantees that the message will be successfully delivered. The invoices appear to have been sent from a compromised or fraudulent PayPal Business account, which allows users to send invoices like the one shown above. Details of this scam were shared Wednesday with PayPal’s anti-abuse (phishing@paypal.com) and media relations teams.
PayPal said in a written statement that phishing attempts are common and can take many forms.
“We have a zero-tolerance policy on our platform for attempted fraudulent activity, and our teams work tirelessly to protect our customers,” PayPal said. “We are aware of this well-known phishing scam and have put additional controls in place to mitigate this specific incident. Nonetheless, we encourage customers to always be vigilant online and to contact Customer Service directly if they suspect they are a target of a scam.”
It’s remarkable how well today’s fraudsters have adapted to hijacking the very same tools that financial institutions have long used to make their customers feel safe transacting online. It’s no accident that one of the most prolific scams going right now — the Zelle Fraud Scam — starts with a text message about an unauthorized payment that appears to come from your bank. After all, financial institutions have spent years encouraging customers to sign up for mobile alerts via SMS about suspicious transactions, and to expect the occasional inbound call about possibly fraudulent transactions.
Also, today’s scammers are less interested in stealing your PayPal login than they are in phishing your entire computer and online life with remote administration software, which seems to be the whole point of so many scams these days. Because why rob just one online account when you can plunder them all?
The best advice to sidestep phishing scams is to avoid clicking on links that arrive unbidden in emails, text messages and other mediums. Most phishing scams invoke a temporal element that warns of dire consequences should you fail to respond or act quickly. If you’re unsure whether the message is legitimate, take a deep breath and visit the site or service in question manually — ideally, using a browser bookmark to avoid potential typosquatting sites.
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