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The United Parcel Service (UPS) says fraudsters have been harvesting phone numbers and other information from its online shipment tracking tool in Canada to send highly targeted SMS phishing (a.k.a. “smishing”) messages that spoofed UPS and other top brands. The missives addressed recipients by name, included details about recent orders, and warned that those orders wouldn’t be shipped unless the customer paid an added delivery fee.
In a snail mail letter sent this month to Canadian customers, UPS Canada Ltd. said it is aware that some package recipients have received fraudulent text messages demanding payment before a package can be delivered, and that it has been working with partners in its delivery chain to try to understand how the fraud was occurring.
The recent letter from UPS about SMS phishers harvesting shipment details and phone numbers from its website.
“During that review, UPS discovered a method by which a person who searched for a particular package or misused a package look-up tool could obtain more information about the delivery, potentially including a recipient’s phone number,” the letter reads. “Because this information could be misused by third parties, including potentially in a smishing scheme, UPS has taken steps to limit access to that information.”
The written notice goes on to say UPS believes the data exposure “affected packages for a small group of shippers and some of their customers from February 1, 2022 to April 24, 2023.”
As early as April 2022, KrebsOnSecurity began receiving tips from Canadian readers who were puzzling over why they’d just received one of these SMS phishing messages that referenced information from a recent order they’d legitimately placed at an online retailer.
In March, 2023, a reader named Dylan from British Columbia wrote in to say he’d received one of these shipping fee scam messages not long after placing an order to buy gobs of building blocks directly from Lego.com. The message included his full name, phone number, and postal code, and urged him to click a link to mydeliveryfee-ups[.]info and pay a $1.55 delivery fee that was supposedly required to deliver his Legos.
“From searching the text of this phishing message, I can see that a lot of people have experienced this scam, which is more convincing because of the information the phishing text contains,” Dylan wrote. “It seems likely to me that UPS is leaking information somehow about upcoming deliveries.”
Josh is a reader who works for a company that ships products to Canada, and in early January 2023 he inquired whether there was any information about a breach at UPS Canada.
“We’ve seen many of our customers targeted with a fraudulent UPS text message scheme after placing an order,” Josh said. “A link is provided (often only after the customer responds to the text) which takes you to a captcha page, followed by a fraudulent payment collection page.”
Pivoting on the domain in the smishing message sent to Dylan shows the phishing domain shared an Internet host in Russia [91.215.85-166] with nearly two dozen other smishing related domains, including upsdelivery[.]info, legodelivery[.]info, adidascanadaltd[.]com, crocscanadafee[.]info, refw0234apple[.]info, vista-printcanada[.]info and telus-ca[.]info.
The inclusion of big-name brands in the domains of these UPS smishing campaigns suggests the perpetrators had the ability to focus their lookups on UPS customers who had recently ordered items from specific companies.
Attempts to visit these domains with a web browser failed, but loading them in a mobile device (or in my case, emulating a mobile device using a virtual machine and Developer Tools in Firefox) revealed the first stage of this smishing attack. As Josh mentioned, what first popped up was a CAPTCHA; after the visitor solved the CAPTCHA, they were taken through several more pages that requested the user’s full name, date of birth, credit card number, address, email and phone number.
A smishing website targeting Canadians who recently purchased from Adidas online. The site would only load in a mobile browser.
In April 2022, KrebsOnSecurity heard from Alex, the CEO of a technology company in Canada who asked to leave his last name out of this story. Alex reached out when he began receiving the smishing messages almost immediately after ordering two sets of Airpods directly from Apple’s website.
What puzzled Alex most was that he’d instructed Apple to send the Airpods as a gift to two different people, and less than 24 hours later the phone number he uses for his Apple account received two of the phishing messages, both of which contained salutations that included the names of the people for whom he’d bought Airpods.
“I’d put the recipient as different people on my team, but because it was my phone number on both orders I was the one getting the texts,” Alex explained. “That same day, I got text messages referring to me as two different people, neither of whom were me.”
Alex said he believes UPS Canada either doesn’t fully understand what happened yet, or it is being coy about what it knows. He said the wording of UPS’s response misleadingly suggests the smishing attacks were somehow the result of hackers randomly looking up package information via the company’s tracking website.
Alex said it’s likely that whoever is responsible figured out how to query the UPS Canada website for only pending orders from specific brands, perhaps by exploiting some type of application programming interface (API) that UPS Canada makes or made available to its biggest retail partners.
“It wasn’t like I put the order through [on Apple.ca] and some days or weeks later I got a targeted smishing attack,” he said. “It was more or less the same day. And it was as if [the phishers] were being notified the order existed.”
The letter to UPS Canada customers does not mention whether any other customers in North America were affected, and it remains unclear whether any UPS customers outside of Canada may have been targeted.
In a statement provided to KrebsOnSecurity, Sandy Springs, Ga. based UPS [NYSE:UPS] said the company has been working with partners in the delivery chain to understand how that fraud was being perpetrated, as well as with law enforcement and third-party experts to identify the cause of this scheme and to put a stop to it.
“Law enforcement has indicated that there has been an increase in smishing impacting a number of shippers and many different industries,” reads an email from Brian Hughes, director of financial and strategy communications at UPS.
“Out of an abundance of caution, UPS is sending privacy incident notification letters to individuals in Canada whose information may have been impacted,” Hughes said. “We encourage our customers and general consumers to learn about the ways they can stay protected against attempts like this by visiting the UPS Fight Fraud website.”
Smishing and vishing are scams where criminals attempt to get users to click a fraudulent link through a phone text message, email, or voicemail. These scams are becoming increasingly popular as cybercriminals try to take advantage of people who are more likely to fall for them, such as those who aren’t as familiar with technology or who may be experiencing a crisis.
Be aware that cybercrime and hacking can happen to anyone. Criminals are always looking for new ways to exploit people, and they know that others may not be cautious or recognize the warning signs of phishing scams when using the internet. That’s why it’s important to be aware of the different types of cybercrime and how to protect yourself.
This article discusses how to protect yourself from smishing attempts and scams where criminals try to get you to click on a fraudulent link or respond to their voicemail message to steal your personal data.
Most people are familiar with phishing scams, where scammers try to trick you into giving them your personal or financial information by pretending to be a legitimate company or organization. But have you ever heard of smishing or vishing?
Smishing is a type of phishing scam where attackers send SMS messages (or text messages) to trick victims into sharing personal information or installing malware on their devices. Vishing is almost identical to smishing, except cybercriminals use VoIP (Voice over IP) to place phone calls to trick victims instead of SMS (short message service) messages.
Smishing messages often appear to be from a legitimate source, such as a well-known company or government agency. It may even include urgent language or threats in an effort to get victims to act quickly. In some cases, the message may also include a link that directs victims to a fake website where they are prompted to enter personal information or download malware.
Here are some examples of smishing text messages hackers use to steal your personal details:
If you fall for a smishing scam, you could end up giving away your personal information or money. Cybercriminals use smishing messages to get personal and financial information, like your credit card number or access to your financial services.
For example, one type of smishing scam is when you get a text message that looks like it’s from your bank. The message might say there’s been suspicious activity on your account and that you need to click on a link to verify your identity. If you do click on the link, you’ll be taken to a fake website where you’ll be asked to enter your banking information. Once the scammers have your login information, they have access to clean out your account.
Smishing scams can be very difficult to spot, but there are some telltale signs to look for and steps to take to protect yourself.
One of the easiest ways to protect yourself from smishing scams is to be able to recognize the signs of a smishing text message. Here are some tips:
While you can’t avoid smishing attacks altogether, you can block spam text messages you receive on your mobile phone. iPhone and Android have cybersecurity tools like spam filters and phone number blocking to help protect you from phishing attacks and malicious links.
To set up spam filters on your iPhone:
To set up spam filters on your Android mobile device:
McAfee Mobile Security is a mobile security app that helps protect your phone from malware, phishing attacks, and other online threats. McAfee Mobile Security is available for Android and iOS cell phones.
One of the benefits of using McAfee Mobile Security is that it can help detect and block smishing attacks. With identity monitoring, McAfee Mobile Security monitors your sensitive information like email accounts, credit card numbers, phone numbers, Social Security numbers, and more to protect against identity theft. They notify you if they find any security breaches.
Other benefits include:
These days, our lives are more intertwined with our mobile devices than ever. We use them to stay connected with our loved ones on social media, conduct our business, and even access our most personal, sensitive data. It’s no surprise that mobile cybersecurity is becoming increasingly important.
McAfee Mobile Security is a comprehensive security solution that helps protect your device from viruses, malware, and other online threats. It also offers a variety of other features, like a secure VPN to protect your credit card numbers and other personal data.
Whether you’re browsing your favorite website, keeping up with friends on social media, or shopping online at Amazon, McAfee Mobile Security provides the peace of mind that comes from knowing your mobile device is safe and secure.
So why wait? Don‘t let the smishers win. Get started today with McAfee Mobile Security and rest easy knowing your mobile device and sensitive information are protected.
The post What Is Smishing and Vishing, and How Do You Protect Yourself? appeared first on McAfee Blog.
Your phone buzzes. You hope it’s a reply from last night’s date, but instead you get an entirely different swooping feeling: It’s an alarming SMS text alerting you about suspicious activity on your bank account and that immediate action is necessary.
Take a deep breath and make sure to read the message carefully. Luckily, your assets could be completely safe. It could just be a smisher.
Smishing, or phishing over SMS, is a tactic where cybercriminals impersonate reputable organizations or people and trick people into handing over their PII or financial details. Sometimes they can seem very credible with the information they have, and you may have even been expecting a correspondence of a similar nature.
So how can you tell when an SMS text is real and requires your attention? And how should you deal with a smisher to keep your identity safe?
Like email phishing and social media phishing,
SMS text phishing often tries to use a strong emotion – like fear, anger, guilt, or excitement – to get you to respond immediately and without thinking through the request completely.
In the case of one coordinated smishing attack, cybercriminals not only impersonated financial institutions but collected PII on their targets ahead of time. The criminals then used these personal details – like old addresses and Social Security Numbers – to convince people that they were legitimate bank employees.1 But since when does a bank try to prove itself to the customer? Usually, it’s the other way around, where they’ll ask you to confirm your identity. Be wary of anyone who texts or calls you and has your PII. If you’re ever suspicious of a caller or texter claiming they’re a financial official, contact your bank through verified channels (chat, email, or phone) you find on the bank’s website to make sure.
Smishers often keep up with current events and attempt to impersonate well-known companies that have a reason to reach out to their customers. This adds false legitimacy to their message. For example, in the summer of 2022, Rogers Communications, a Canadian telecommunications provider, experienced an extended loss of service and told customers they could expect a reimbursement. Smishers jumped on the opportunity and sent a barrage of fake texts requesting banking details in order to carry out the reimbursement.2 However, Rogers credited customers directly to their Rogers accounts.
If you receive a suspicious text, go through these three steps to determine if you should follow up with the organization in question or simply delete and report the text.
Do you have text alerts enabled for your bank and utility accounts? If not, disregard any text claiming to be from those organizations. Companies will only contact you through the channels you have approved. Also, in the case of the Rogers smishing scheme, be aware of how a company plans to follow up with customers regarding reimbursements. You can find information like this on their official website and verified social channels.
If the tone of the text urges you to act quickly or proposes a dire consequence of ignoring the message, be on alert. While suspicious activity on your credit card is serious, your bank will likely reimburse you for charges you didn’t make, so you have time to check your bank account and see recent activities. Official correspondence from financial institutions will always be professional, typo-free, and will try to put you at ease, not make you panic.
Whenever you get a text from someone you don’t know, it’s a good practice to do an internet search for the number to see with whom it’s associated. If it’s a legitimate number, it should appear on the first page of the search results and direct to an official bank webpage.
Once you’ve identified a fake SMS alert, do not engage with it. Never click on any links in the message, as they can redirect you to risky sites or download malware to your device. If you have McAfee Safe Browsing on your mobile, it can be your backup if you accidentally open a malicious link.
Also, don’t reply to the text. A reply lets the criminal on the other end know that they reached a valid phone number, which may cause them to redouble their efforts. Finally, block the number and report it as spam.
A great absolute rule to always follow is to never give out your Social Security Number, banking information, usernames, or passwords over text.
To give you peace of mind in cases where you think a malicious actor has access to your PII, you can count on McAfee+. McAfee+ offers a comprehensive suite of identity and privacy protection services to help you feel more confident in your digital life.
1PC Mag, “Scammers Are Using Fake SMS Bank Fraud Alerts to Phish Victims, FBI Says”
2Daily Hive, “Rogers scam alert: Texts offering credit after outage are fake”
The post What Is Smishing? Here’s How to Spot Fake Texts and Keep Your Info Safe appeared first on McAfee Blog.
According to Statista, 3.5 billion people worldwide are forecasted to own a smartphone by the end of 2020. These connected devices allow us to have a wealth of apps and information constantly at our fingertips – empowering us to remain in constant contact with loved ones, make quick purchases, track our fitness progress, you name it. Hackers are all too familiar with our reliance on our smartphones – and are eager to exploit them with stealthy tricks as a result.
One recent example of these tricks? Suspicious text messages claiming to be from USPS. According to Gizmodo, a recent SMS phishing scam is using the USPS name and fraudulent tracking codes to trick users into clicking on malicious links.
Let’s dive into the details of this scheme, what it means for users, and what you can do to protect yourself from SMS phishing.
To orchestrate this phishing scheme, hackers send out text messages from random numbers claiming that a user’s delivery from USPS, FedEx, or another delivery service is experiencing a transit issue that requires urgent attention. If the user clicks on the link in the text, the link will direct them to a form fill page asking them to fill in their personal and financial information to “verify their purchase delivery.” If the form is completed, the hacker could exploit that information for financial gain.
However, scammers also use this phishing scheme to infect users’ devices with malware. For example, some users received links claiming to provide access to a supposed USPS shipment. Instead, they were led to a domain that did nothing but infect their browser or phone with malware. Regardless of what route the hacker takes, these scams leave the user in a situation that compromises their smartphone and personal data.
While delivery alerts are a convenient way to track packages, it’s important to familiarize yourself with the signs of phishing scams – especially as we approach the holiday shopping season. Doing so will help you safeguard your online security without sacrificing the convenience of your smartphone. To do just that, follow these actionable steps to help secure your devices and data from SMiShing schemes:
Be skeptical of text messages claiming to be from companies with peculiar asks or information that seems too good to be true. Instead of clicking on a link within the text, it’s best to go straight to the organization’s website to check on your delivery status or contact customer service.
Many spammers send texts from an internet service in an attempt to hide their identities. Combat this by using the feature on your mobile device that blocks texts sent from the internet or unknown users. For example, you can disable all potential spam messages from the Messages app on an Android device by navigating to Settings, clicking on Spam protection, and turning on the Enable spam protection switch. Learn more about how you can block robotexts and spam messages on your device.
Prepare your mobile devices for any threat coming their way. To do just that, cover these devices with an extra layer of protection via a mobile security solution, such as McAfee Mobile Security.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post Special Delivery: Don’t Fall for the USPS SMiShing Scam appeared first on McAfee Blogs.
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