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If only Patch Tuesdays came around infrequently — like total solar eclipse rare — instead of just creeping up on us each month like The Man in the Moon. Although to be fair, it would be tough for Microsoft to eclipse the number of vulnerabilities fixed in this month’s patch batch — a record 147 flaws in Windows and related software.
Yes, you read that right. Microsoft today released updates to address 147 security holes in Windows, Office, Azure, .NET Framework, Visual Studio, SQL Server, DNS Server, Windows Defender, Bitlocker, and Windows Secure Boot.
“This is the largest release from Microsoft this year and the largest since at least 2017,” said Dustin Childs, from Trend Micro’s Zero Day Initiative (ZDI). “As far as I can tell, it’s the largest Patch Tuesday release from Microsoft of all time.”
Tempering the sheer volume of this month’s patches is the middling severity of many of the bugs. Only three of April’s vulnerabilities earned Microsoft’s most-dire “critical” rating, meaning they can be abused by malware or malcontents to take remote control over unpatched systems with no help from users.
Most of the flaws that Microsoft deems “more likely to be exploited” this month are marked as “important,” which usually involve bugs that require a bit more user interaction (social engineering) but which nevertheless can result in system security bypass, compromise, and the theft of critical assets.
Ben McCarthy, lead cyber security engineer at Immersive Labs called attention to CVE-2024-20670, an Outlook for Windows spoofing vulnerability described as being easy to exploit. It involves convincing a user to click on a malicious link in an email, which can then steal the user’s password hash and authenticate as the user in another Microsoft service.
Another interesting bug McCarthy pointed to is CVE-2024-29063, which involves hard-coded credentials in Azure’s search backend infrastructure that could be gleaned by taking advantage of Azure AI search.
“This along with many other AI attacks in recent news shows a potential new attack surface that we are just learning how to mitigate against,” McCarthy said. “Microsoft has updated their backend and notified any customers who have been affected by the credential leakage.”
CVE-2024-29988 is a weakness that allows attackers to bypass Windows SmartScreen, a technology Microsoft designed to provide additional protections for end users against phishing and malware attacks. Childs said one of ZDI’s researchers found this vulnerability being exploited in the wild, although Microsoft doesn’t currently list CVE-2024-29988 as being exploited.
“I would treat this as in the wild until Microsoft clarifies,” Childs said. “The bug itself acts much like CVE-2024-21412 – a [zero-day threat from February] that bypassed the Mark of the Web feature and allows malware to execute on a target system. Threat actors are sending exploits in a zipped file to evade EDR/NDR detection and then using this bug (and others) to bypass Mark of the Web.”
Update, 7:46 p.m. ET: A previous version of this story said there were no zero-day vulnerabilities fixed this month. BleepingComputer reports that Microsoft has since confirmed that there are actually two zero-days. One is the flaw Childs just mentioned (CVE-2024-21412), and the other is CVE-2024-26234, described as a “proxy driver spoofing” weakness.
Satnam Narang at Tenable notes that this month’s release includes fixes for two dozen flaws in Windows Secure Boot, the majority of which are considered “Exploitation Less Likely” according to Microsoft.
“However, the last time Microsoft patched a flaw in Windows Secure Boot in May 2023 had a notable impact as it was exploited in the wild and linked to the BlackLotus UEFI bootkit, which was sold on dark web forums for $5,000,” Narang said. “BlackLotus can bypass functionality called secure boot, which is designed to block malware from being able to load when booting up. While none of these Secure Boot vulnerabilities addressed this month were exploited in the wild, they serve as a reminder that flaws in Secure Boot persist, and we could see more malicious activity related to Secure Boot in the future.”
For links to individual security advisories indexed by severity, check out ZDI’s blog and the Patch Tuesday post from the SANS Internet Storm Center. Please consider backing up your data or your drive before updating, and drop a note in the comments here if you experience any issues applying these fixes.
Adobe today released nine patches tackling at least two dozen vulnerabilities in a range of software products, including Adobe After Effects, Photoshop, Commerce, InDesign, Experience Manager, Media Encoder, Bridge, Illustrator, and Adobe Animate.
KrebsOnSecurity needs to correct the record on a point mentioned at the end of March’s “Fat Patch Tuesday” post, which looked at new AI capabilities built into Adobe Acrobat that are turned on by default. Adobe has since clarified that its apps won’t use AI to auto-scan your documents, as the original language in its FAQ suggested.
“In practice, no document scanning or analysis occurs unless a user actively engages with the AI features by agreeing to the terms, opening a document, and selecting the AI Assistant or generative summary buttons for that specific document,” Adobe said earlier this month.
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The data privacy company Onerep.com bills itself as a Virginia-based service for helping people remove their personal information from almost 200 people-search websites. However, an investigation into the history of onerep.com finds this company is operating out of Belarus and Cyprus, and that its founder has launched dozens of people-search services over the years.
Onerep’s “Protect” service starts at $8.33 per month for individuals and $15/mo for families, and promises to remove your personal information from nearly 200 people-search sites. Onerep also markets its service to companies seeking to offer their employees the ability to have their data continuously removed from people-search sites.
A testimonial on onerep.com.
Customer case studies published on onerep.com state that it struck a deal to offer the service to employees of Permanente Medicine, which represents the doctors within the health insurance giant Kaiser Permanente. Onerep also says it has made inroads among police departments in the United States.
But a review of Onerep’s domain registration records and that of its founder reveal a different side to this company. Onerep.com says its founder and CEO is Dimitri Shelest from Minsk, Belarus, as does Shelest’s profile on LinkedIn. Historic registration records indexed by DomainTools.com say Mr. Shelest was a registrant of onerep.com who used the email address dmitrcox2@gmail.com.
A search in the data breach tracking service Constella Intelligence for the name Dimitri Shelest brings up the email address dimitri.shelest@onerep.com. Constella also finds that Dimitri Shelest from Belarus used the email address d.sh@nuwber.com, and the Belarus phone number +375-292-702786.
Nuwber.com is a people search service whose employees all appear to be from Belarus, and it is one of dozens of people-search companies that Onerep claims to target with its data-removal service. Onerep.com’s website disavows any relationship to Nuwber.com, stating quite clearly, “Please note that OneRep is not associated with Nuwber.com.”
However, there is an abundance of evidence suggesting Mr. Shelest is in fact the founder of Nuwber. Constella found that Minsk telephone number (375-292-702786) has been used multiple times in connection with the email address dmitrcox@gmail.com. Recall that Onerep.com’s domain registration records in 2018 list the email address dmitrcox2@gmail.com.
It appears Mr. Shelest sought to reinvent his online identity in 2015 by adding a “2” to his email address. The Belarus phone number tied to Nuwber.com shows up in the domain records for comversus.com, and DomainTools says this domain is tied to both dmitrcox@gmail.com and dmitrcox2@gmail.com. Other domains that mention both email addresses in their WHOIS records include careon.me, docvsdoc.com, dotcomsvdot.com, namevname.com, okanyway.com and tapanyapp.com.
Onerep.com CEO and founder Dimitri Shelest, as pictured on the “about” page of onerep.com.
A search in DomainTools for the email address dmitrcox@gmail.com shows it is associated with the registration of at least 179 domain names, including dozens of mostly now-defunct people-search companies targeting citizens of Argentina, Brazil, Canada, Denmark, France, Germany, Hong Kong, Israel, Italy, Japan, Latvia and Mexico, among others.
Those include nuwber.fr, a site registered in 2016 which was identical to the homepage of Nuwber.com at the time. DomainTools shows the same email and Belarus phone number are in historic registration records for nuwber.at, nuwber.ch, and nuwber.dk (all domains linked here are to their cached copies at archive.org, where available).
Nuwber.com, circa 2015. Image: Archive.org.
Update, March 21, 11:15 a.m. ET: Mr. Shelest has provided a lengthy response to the findings in this story. In summary, Shelest acknowledged maintaining an ownership stake in Nuwber, but said there was “zero cross-over or information-sharing with OneRep.” Mr. Shelest said any other old domains that may be found and associated with his name are no longer being operated by him.
“I get it,” Shelest wrote. “My affiliation with a people search business may look odd from the outside. In truth, if I hadn’t taken that initial path with a deep dive into how people search sites work, Onerep wouldn’t have the best tech and team in the space. Still, I now appreciate that we did not make this more clear in the past and I’m aiming to do better in the future.” The full statement is available here (PDF).
Original story:
Historic WHOIS records for onerep.com show it was registered for many years to a resident of Sioux Falls, SD for a completely unrelated site. But around Sept. 2015 the domain switched from the registrar GoDaddy.com to eNom, and the registration records were hidden behind privacy protection services. DomainTools indicates around this time onerep.com started using domain name servers from DNS provider constellix.com. Likewise, Nuwber.com first appeared in late 2015, was also registered through eNom, and also started using constellix.com for DNS at nearly the same time.
Listed on LinkedIn as a former product manager at OneRep.com between 2015 and 2018 is Dimitri Bukuyazau, who says their hometown is Warsaw, Poland. While this LinkedIn profile (linkedin.com/in/dzmitrybukuyazau) does not mention Nuwber, a search on this name in Google turns up a 2017 blog post from privacyduck.com, which laid out a number of reasons to support a conclusion that OneRep and Nuwber.com were the same company.
“Any people search profiles containing your Personally Identifiable Information that were on Nuwber.com were also mirrored identically on OneRep.com, down to the relatives’ names and address histories,” Privacyduck.com wrote. The post continued:
“Both sites offered the same immediate opt-out process. Both sites had the same generic contact and support structure. They were – and remain – the same company (even PissedConsumer.com advocates this fact: https://nuwber.pissedconsumer.com/nuwber-and-onerep-20160707878520.html).”
“Things changed in early 2016 when OneRep.com began offering privacy removal services right alongside their own open displays of your personal information. At this point when you found yourself on Nuwber.com OR OneRep.com, you would be provided with the option of opting-out your data on their site for free – but also be highly encouraged to pay them to remove it from a slew of other sites (and part of that payment was removing you from their own site, Nuwber.com, as a benefit of their service).”
Reached via LinkedIn, Mr. Bukuyazau declined to answer questions, such as whether he ever worked at Nuwber.com. However, Constella Intelligence finds two interesting email addresses for employees at nuwber.com: d.bu@nuwber.com, and d.bu+figure-eight.com@nuwber.com, which was registered under the name “Dzmitry.”
PrivacyDuck’s claims about how onerep.com appeared and behaved in the early days are not readily verifiable because the domain onerep.com has been completely excluded from the Wayback Machine at archive.org. The Wayback Machine will honor such requests if they come directly from the owner of the domain in question.
Still, Mr. Shelest’s name, phone number and email also appear in the domain registration records for a truly dizzying number of country-specific people-search services, including pplcrwlr.in, pplcrwlr.fr, pplcrwlr.dk, pplcrwlr.jp, peeepl.br.com, peeepl.in, peeepl.it and peeepl.co.uk.
The same details appear in the WHOIS registration records for the now-defunct people-search sites waatpp.de, waatp1.fr, azersab.com, and ahavoila.com, a people-search service for French citizens.
The German people-search site waatp.de.
A search on the email address dmitrcox@gmail.com suggests Mr. Shelest was previously involved in rather aggressive email marketing campaigns. In 2010, an anonymous source leaked to KrebsOnSecurity the financial and organizational records of Spamit, which at the time was easily the largest Russian-language pharmacy spam affiliate program in the world.
Spamit paid spammers a hefty commission every time someone bought male enhancement drugs from any of their spam-advertised websites. Mr. Shelest’s email address stood out because immediately after the Spamit database was leaked, KrebsOnSecurity searched all of the Spamit affiliate email addresses to determine if any of them corresponded to social media accounts at Facebook.com (at the time, Facebook allowed users to search profiles by email address).
That mapping, which was done mainly by generous graduate students at my alma mater George Mason University, revealed that dmitrcox@gmail.com was used by a Spamit affiliate, albeit not a very profitable one. That same Facebook profile for Mr. Shelest is still active, and it says he is married and living in Minsk [Update, Mar. 16: Mr. Shelest’s Facebook account is no longer active].
The Italian people-search website peeepl.it.
Scrolling down Mr. Shelest’s Facebook page to posts made more than ten years ago show him liking the Facebook profile pages for a large number of other people-search sites, including findita.com, findmedo.com, folkscan.com, huntize.com, ifindy.com, jupery.com, look2man.com, lookerun.com, manyp.com, peepull.com, perserch.com, persuer.com, pervent.com, piplenter.com, piplfind.com, piplscan.com, popopke.com, pplsorce.com, qimeo.com, scoutu2.com, search64.com, searchay.com, seekmi.com, selfabc.com, socsee.com, srching.com, toolooks.com, upearch.com, webmeek.com, and many country-code variations of viadin.ca (e.g. viadin.hk, viadin.com and viadin.de).
The people-search website popopke.com.
Domaintools.com finds that all of the domains mentioned in the last paragraph were registered to the email address dmitrcox@gmail.com.
Mr. Shelest has not responded to multiple requests for comment. KrebsOnSecurity also sought comment from onerep.com, which likewise has not responded to inquiries about its founder’s many apparent conflicts of interest. In any event, these practices would seem to contradict the goal Onerep has stated on its site: “We believe that no one should compromise personal online security and get a profit from it.”
The people-search website findmedo.com.
Max Anderson is chief growth officer at 360 Privacy, a legitimate privacy company that works to keep its clients’ data off of more than 400 data broker and people-search sites. Anderson said it is concerning to see a direct link between between a data removal service and data broker websites.
“I would consider it unethical to run a company that sells people’s information, and then charge those same people to have their information removed,” Anderson said.
Last week, KrebsOnSecurity published an analysis of the people-search data broker giant Radaris, whose consumer profiles are deep enough to rival those of far more guarded data broker resources available to U.S. police departments and other law enforcement personnel.
That story revealed that the co-founders of Radaris are two native Russian brothers who operate multiple Russian-language dating services and affiliate programs. It also appears many of the Radaris founders’ businesses have ties to a California marketing firm that works with a Russian state-run media conglomerate currently sanctioned by the U.S. government.
KrebsOnSecurity will continue investigating the history of various consumer data brokers and people-search providers. If any readers have inside knowledge of this industry or key players within it, please consider reaching out to krebsonsecurity at gmail.com.
Update, March 15, 11:35 a.m. ET: Many readers have pointed out something that was somehow overlooked amid all this research: The Mozilla Foundation, the company that runs the Firefox Web browser, has launched a data removal service called Mozilla Monitor that bundles OneRep. That notice says Mozilla Monitor is offered as a free or paid subscription service.
“The free data breach notification service is a partnership with Have I Been Pwned (“HIBP”),” the Mozilla Foundation explains. “The automated data deletion service is a partnership with OneRep to remove personal information published on publicly available online directories and other aggregators of information about individuals (“Data Broker Sites”).”
In a statement shared with KrebsOnSecurity.com, Mozilla said they did assess OneRep’s data removal service to confirm it acts according to privacy principles advocated at Mozilla.
“We were aware of the past affiliations with the entities named in the article and were assured they had ended prior to our work together,” the statement reads. “We’re now looking into this further. We will always put the privacy and security of our customers first and will provide updates as needed.”
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There are indications that U.S. healthcare giant Change Healthcare has made a $22 million extortion payment to the infamous BlackCat ransomware group (a.k.a. “ALPHV“) as the company struggles to bring services back online amid a cyberattack that has disrupted prescription drug services nationwide for weeks. However, the cybercriminal who claims to have given BlackCat access to Change’s network says the crime gang cheated them out of their share of the ransom, and that they still have the sensitive data Change reportedly paid the group to destroy. Meanwhile, the affiliate’s disclosure appears to have prompted BlackCat to cease operations entirely.
Image: Varonis.
In the third week of February, a cyber intrusion at Change Healthcare began shutting down important healthcare services as company systems were taken offline. It soon emerged that BlackCat was behind the attack, which has disrupted the delivery of prescription drugs for hospitals and pharmacies nationwide for nearly two weeks.
On March 1, a cryptocurrency address that security researchers had already mapped to BlackCat received a single transaction worth approximately $22 million. On March 3, a BlackCat affiliate posted a complaint to the exclusive Russian-language ransomware forum Ramp saying that Change Healthcare had paid a $22 million ransom for a decryption key, and to prevent four terabytes of stolen data from being published online.
The affiliate claimed BlackCat/ALPHV took the $22 million payment but never paid him his percentage of the ransom. BlackCat is known as a “ransomware-as-service” collective, meaning they rely on freelancers or affiliates to infect new networks with their ransomware. And those affiliates in turn earn commissions ranging from 60 to 90 percent of any ransom amount paid.
“But after receiving the payment ALPHV team decide to suspend our account and keep lying and delaying when we contacted ALPHV admin,” the affiliate “Notchy” wrote. “Sadly for Change Healthcare, their data [is] still with us.”
Change Healthcare has neither confirmed nor denied paying, and has responded to multiple media outlets with a similar non-denial statement — that the company is focused on its investigation and on restoring services.
Assuming Change Healthcare did pay to keep their data from being published, that strategy seems to have gone awry: Notchy said the list of affected Change Healthcare partners they’d stolen sensitive data from included Medicare and a host of other major insurance and pharmacy networks.
On the bright side, Notchy’s complaint seems to have been the final nail in the coffin for the BlackCat ransomware group, which was infiltrated by the FBI and foreign law enforcement partners in late December 2023. As part of that action, the government seized the BlackCat website and released a decryption tool to help victims recover their systems.
BlackCat responded by re-forming, and increasing affiliate commissions to as much as 90 percent. The ransomware group also declared it was formally removing any restrictions or discouragement against targeting hospitals and healthcare providers.
However, instead of responding that they would compensate and placate Notchy, a representative for BlackCat said today the group was shutting down and that it had already found a buyer for its ransomware source code.
The seizure notice now displayed on the BlackCat darknet website.
“There’s no sense in making excuses,” wrote the RAMP member “Ransom.” “Yes, we knew about the problem, and we were trying to solve it. We told the affiliate to wait. We could send you our private chat logs where we are shocked by everything that’s happening and are trying to solve the issue with the transactions by using a higher fee, but there’s no sense in doing that because we decided to fully close the project. We can officially state that we got screwed by the feds.”
BlackCat’s website now features a seizure notice from the FBI, but several researchers noted that this image seems to have been merely cut and pasted from the notice the FBI left in its December raid of BlackCat’s network. The FBI has not responded to requests for comment.
Fabian Wosar, head of ransomware research at the security firm Emsisoft, said it appears BlackCat leaders are trying to pull an “exit scam” on affiliates by withholding many ransomware payment commissions at once and shutting down the service.
“ALPHV/BlackCat did not get seized,” Wosar wrote on Twitter/X today. “They are exit scamming their affiliates. It is blatantly obvious when you check the source code of their new takedown notice.”
Dmitry Smilyanets, a researcher for the security firm Recorded Future, said BlackCat’s exit scam was especially dangerous because the affiliate still has all the stolen data, and could still demand additional payment or leak the information on his own.
“The affiliates still have this data, and they’re mad they didn’t receive this money, Smilyanets told Wired.com. “It’s a good lesson for everyone. You cannot trust criminals; their word is worth nothing.”
BlackCat’s apparent demise comes closely on the heels of the implosion of another major ransomware group — LockBit, a ransomware gang estimated to have extorted over $120 million in payments from more than 2,000 victims worldwide. On Feb. 20, LockBit’s website was seized by the FBI and the U.K.’s National Crime Agency (NCA) following a months-long infiltration of the group.
LockBit also tried to restore its reputation on the cybercrime forums by resurrecting itself at a new darknet website, and by threatening to release data from a number of major companies that were hacked by the group in the weeks and days prior to the FBI takedown.
But LockBit appears to have since lost any credibility the group may have once had. After a much-promoted attack on the government of Fulton County, Ga., for example, LockBit threatened to release Fulton County’s data unless paid a ransom by Feb. 29. But when Feb. 29 rolled around, LockBit simply deleted the entry for Fulton County from its site, along with those of several financial organizations that had previously been extorted by the group.
Fulton County held a press conference to say that it had not paid a ransom to LockBit, nor had anyone done so on their behalf, and that they were just as mystified as everyone else as to why LockBit never followed through on its threat to publish the county’s data. Experts told KrebsOnSecurity LockBit likely balked because it was bluffing, and that the FBI likely relieved them of that data in their raid.
Smilyanets’ comments are driven home in revelations first published last month by Recorded Future, which quoted an NCA official as saying LockBit never deleted the data after being paid a ransom, even though that is the only reason many of its victims paid.
“If we do not give you decrypters, or we do not delete your data after payment, then nobody will pay us in the future,” LockBit’s extortion notes typically read.
Hopefully, more companies are starting to get the memo that paying cybercrooks to delete stolen data is a losing proposition all around.
A new data leak that appears to have come from one of China’s top private cybersecurity firms provides a rare glimpse into the commercial side of China’s many state-sponsored hacking groups. Experts say the leak illustrates how Chinese government agencies increasingly are contracting out foreign espionage campaigns to the nation’s burgeoning and highly competitive cybersecurity industry.
A marketing slide deck promoting i-SOON’s Advanced Persistent Threat (APT) capabilities.
A large cache of more than 500 documents published to GitHub last week indicate the records come from i-SOON, a technology company headquartered in Shanghai that is perhaps best known for providing cybersecurity training courses throughout China. But the leaked documents, which include candid employee chat conversations and images, show a less public side of i-SOON, one that frequently initiates and sustains cyberespionage campaigns commissioned by various Chinese government agencies.
The leaked documents suggest i-SOON employees were responsible for a raft of cyber intrusions over many years, infiltrating government systems in the United Kingdom and countries throughout Asia. Although the cache does not include raw data stolen from cyber espionage targets, it features numerous documents listing the level of access gained and the types of data exposed in each intrusion.
Security experts who reviewed the leaked data say they believe the information is legitimate, and that i-SOON works closely with China’s Ministry of Public Security and the military. In 2021, the Sichuan provincial government named i-SOON as one of “the top 30 information security companies.”
“The leak provides some of the most concrete details seen publicly to date, revealing the maturing nature of China’s cyber espionage ecosystem,” said Dakota Cary, a China-focused consultant at the security firm SentinelOne. “It shows explicitly how government targeting requirements drive a competitive marketplace of independent contractor hackers-for-hire.”
Mei Danowski is a former intelligence analyst and China expert who now writes about her research in a Substack publication called Natto Thoughts. Danowski said i-SOON has achieved the highest secrecy classification that a non-state-owned company can receive, which qualifies the company to conduct classified research and development related to state security.
i-SOON’s “business services” webpage states that the company’s offerings include public security, anti-fraud, blockchain forensics, enterprise security solutions, and training. Danowski said that in 2013, i-SOON established a department for research on developing new APT network penetration methods.
APT stands for Advanced Persistent Threat, a term that generally refers to state-sponsored hacking groups. Indeed, among the documents apparently leaked from i-SOON is a sales pitch slide boldly highlighting the hacking prowess of the company’s “APT research team” (see screenshot above).
i-SOON CEO Wu Haibo, in 2011. Image: nattothoughts.substack.com.
The leaked documents included a lengthy chat conversation between the company’s founders, who repeatedly discuss flagging sales and the need to secure more employees and government contracts. Danowski said the CEO of i-SOON, Wu Haibo (“Shutdown” in the leaked chats) is a well-known first-generation red hacker or “Honker,” and an early member of Green Army — the very first Chinese hacktivist group founded in 1997. Mr. Haibo has not yet responded to a request for comment.
In October 2023, Danowski detailed how i-SOON became embroiled in a software development contract dispute when it was sued by a competing Chinese cybersecurity company called Chengdu 404. In September 2020, the U.S. Department of Justice unsealed indictments against multiple Chengdu 404 employees, charging that the company was a facade that hid more than a decade’s worth of cyber intrusions attributed to a threat actor group known as “APT 41.”
Danowski said the existence of this legal dispute suggests that Chengdu 404 and i-SOON have or at one time had a business relationship, and that one company likely served as a subcontractor to the other.
“From what they chat about we can see this is a very competitive industry, where companies in this space are constantly poaching each others’ employees and tools,” Danowski said. “The infosec industry is always trying to distinguish [the work] of one APT group from another. But that’s getting harder to do.”
It remains unclear if i-SOON’s work has earned it a unique APT designation. But Will Thomas, a cyber threat intelligence researcher at Equinix, found an Internet address in the leaked data that corresponds to a domain flagged in a 2019 Citizen Lab report about one-click mobile phone exploits that were being used to target groups in Tibet. The 2019 report referred to the threat actor behind those attacks as an APT group called Poison Carp.
Several images and chat records in the data leak suggest i-SOON’s clients periodically gave the company a list of targets they wanted to infiltrate, but sometimes employees confused the instructions. One screenshot shows a conversation in which an employee tells his boss they’ve just hacked one of the universities on their latest list, only to be told that the victim in question was not actually listed as a desired target.
The leaked chats show i-SOON continuously tried to recruit new talent by hosting a series of hacking competitions across China. It also performed charity work, and sought to engage employees and sustain morale with various team-building events.
However, the chats include multiple conversations between employees commiserating over long hours and low pay. The overall tone of the discussions indicates employee morale was quite low and that the workplace environment was fairly toxic. In several of the conversations, i-SOON employees openly discuss with their bosses how much money they just lost gambling online with their mobile phones while at work.
Danowski believes the i-SOON data was probably leaked by one of those disgruntled employees.
“This was released the first working day after the Chinese New Year,” Danowski said. “Definitely whoever did this planned it, because you can’t get all this information all at once.”
SentinelOne’s Cary said he came to the same conclusion, noting that the Protonmail account tied to the GitHub profile that published the records was registered a month before the leak, on January 15, 2024.
China’s much vaunted Great Firewall not only lets the government control and limit what citizens can access online, but this distributed spying apparatus allows authorities to block data on Chinese citizens and companies from ever leaving the country.
As a result, China enjoys a remarkable information asymmetry vis-a-vis virtually all other industrialized nations. Which is why this apparent data leak from i-SOON is such a rare find for Western security researchers.
“I was so excited to see this,” Cary said. “Every day I hope for data leaks coming out of China.”
That information asymmetry is at the heart of the Chinese government’s cyberwarfare goals, according to a 2023 analysis by Margin Research performed on behalf of the Defense Advanced Research Projects Agency (DARPA).
“In the area of cyberwarfare, the western governments see cyberspace as a ‘fifth domain’ of warfare,” the Margin study observed. “The Chinese, however, look at cyberspace in the broader context of information space. The ultimate objective is, not ‘control’ of cyberspace, but control of information, a vision that dominates China’s cyber operations.”
The National Cybersecurity Strategy issued by the White House last year singles out China as the biggest cyber threat to U.S. interests. While the United States government does contract certain aspects of its cyber operations to companies in the private sector, it does not follow China’s example in promoting the wholesale theft of state and corporate secrets for the commercial benefit of its own private industries.
Dave Aitel, a co-author of the Margin Research report and former computer scientist at the U.S. National Security Agency, said it’s nice to see that Chinese cybersecurity firms have to deal with all of the same contracting headaches facing U.S. companies seeking work with the federal government.
“This leak just shows there’s layers of contractors all the way down,” Aitel said. “It’s pretty fun to see the Chinese version of it.”
The Minnesota-based Internet provider U.S. Internet Corp. has a business unit called Securence, which specializes in providing filtered, secure email services to businesses, educational institutions and government agencies worldwide. But until it was notified last week, U.S. Internet was publishing more than a decade’s worth of its internal email — and that of thousands of Securence clients — in plain text out on the Internet and just a click away for anyone with a Web browser.
Headquartered in Minnetonka, Minn., U.S. Internet is a regional ISP that provides fiber and wireless Internet service. The ISP’s Securence division bills itself “a leading provider of email filtering and management software that includes email protection and security services for small business, enterprise, educational and government institutions worldwide.”
U.S. Internet/Securence says your email is secure. Nothing could be further from the truth.
Roughly a week ago, KrebsOnSecurity was contacted by Hold Security, a Milwaukee-based cybersecurity firm. Hold Security founder Alex Holden said his researchers had unearthed a public link to a U.S. Internet email server listing more than 6,500 domain names, each with its own clickable link.
A tiny portion of the more than 6,500 customers who trusted U.S. Internet with their email.
Drilling down into those individual domain links revealed inboxes for each employee or user of these exposed host names. Some of the emails dated back to 2008; others were as recent as the present day.
Securence counts among its customers dozens of state and local governments, including: nc.gov — the official website of North Carolina; stillwatermn.gov, the website for the city of Stillwater, Minn.; and cityoffrederickmd.gov, the website for the government of Frederick, Md.
Incredibly, included in this giant index of U.S. Internet customer emails were the internal messages for every current and former employee of U.S. Internet and its subsidiary USI Wireless. Since that index also included the messages of U.S. Internet’s CEO Travis Carter, KrebsOnSecurity forwarded one of Mr. Carter’s own recent emails to him, along with a request to understand how exactly the company managed to screw things up so spectacularly.
Individual inboxes of U.S. Wireless employees were published in clear text on the Internet.
Within minutes of that notification, U.S. Internet pulled all of the published inboxes offline. Mr. Carter responded and said his team was investigating how it happened. In the same breath, the CEO asked if KrebsOnSecurity does security consulting for hire (I do not).
[Author’s note: Perhaps Mr. Carter was frantically casting about for any expertise he could find in a tough moment. But I found the request personally offensive, because I couldn’t shake the notion that maybe the company was hoping it could buy my silence.]
Earlier this week, Mr. Carter replied with a highly technical explanation that ultimately did little to explain why or how so many internal and customer inboxes were published in plain text on the Internet.
“The feedback from my team was a issue with the Ansible playbook that controls the Nginx configuration for our IMAP servers,” Carter said, noting that this incorrect configuration was put in place by a former employee and never caught. U.S. Internet has not shared how long these messages were exposed.
“The rest of the platform and other backend services are being audited to verify the Ansible playbooks are correct,” Carter said.
Holden said he also discovered that hackers have been abusing a Securence link scrubbing and anti-spam service called Url-Shield to create links that look benign but instead redirect visitors to hacked and malicious websites.
“The bad guys modify the malicious link reporting into redirects to their own malicious sites,” Holden said. “That’s how the bad guys drive traffic to their sites and increase search engine rankings.”
For example, clicking the Securence link shown in the screenshot directly above leads one to a website that tries to trick visitors into allowing site notifications by couching the request as a CAPTCHA request designed to separate humans from bots. After approving the deceptive CAPTCHA/notification request, the link forwards the visitor to a Russian internationalized domain name (рпроаг[.]рф).
The link to this malicious and deceptive website was created using Securence’s link-scrubbing service. Notification pop-ups were blocked when this site tried to disguise a prompt for accepting notifications as a form of CAPTCHA.
U.S. Internet has not responded to questions about how long it has been exposing all of its internal and customer emails, or when the errant configuration changes were made. The company also still has not disclosed the incident on its website. The last press release on the site dates back to March 2020.
KrebsOnSecurity has been writing about data breaches for nearly two decades, but this one easily takes the cake in terms of the level of incompetence needed to make such a huge mistake unnoticed. I’m not sure what the proper response from authorities or regulators should be to this incident, but it’s clear that U.S. Internet should not be allowed to manage anyone’s email unless and until it can demonstrate more transparency, and prove that it has radically revamped its security.
Three Americans were charged this week with stealing more than $400 million in a November 2022 SIM-swapping attack. The U.S. government did not name the victim organization, but there is every indication that the money was stolen from the now-defunct cryptocurrency exchange FTX, which had just filed for bankruptcy on that same day.
A graphic illustrating the flow of more than $400 million in cryptocurrencies stolen from FTX on Nov. 11-12, 2022. Image: Elliptic.co.
An indictment unsealed this week and first reported on by Ars Technica alleges that Chicago man Robert Powell, a.k.a. “R,” “R$” and “ElSwapo1,” was the ringleader of a SIM-swapping group called the “Powell SIM Swapping Crew.” Colorado resident Emily “Em” Hernandez allegedly helped the group gain access to victim devices in service of SIM-swapping attacks between March 2021 and April 2023. Indiana resident Carter Rohn, a.k.a. “Carti,” and “Punslayer,” allegedly assisted in compromising devices.
In a SIM-swapping attack, the crooks transfer the target’s phone number to a device they control, allowing them to intercept any text messages or phone calls sent to the victim, including one-time passcodes for authentication or password reset links sent via SMS.
The indictment states that the perpetrators in this heist stole the $400 million in cryptocurrencies on Nov. 11, 2022 after they SIM-swapped an AT&T customer by impersonating them at a retail store using a fake ID. However, the document refers to the victim in this case only by the name “Victim 1.”
Wired’s Andy Greenberg recently wrote about FTX’s all-night race to stop a $1 billion crypto heist that occurred on the evening of November 11:
“FTX’s staff had already endured one of the worst days in the company’s short life. What had recently been one of the world’s top cryptocurrency exchanges, valued at $32 billion only 10 months earlier, had just declared bankruptcy. Executives had, after an extended struggle, persuaded the company’s CEO, Sam Bankman-Fried, to hand over the reins to John Ray III, a new chief executive now tasked with shepherding the company through a nightmarish thicket of debts, many of which it seemed to have no means to pay.”
“FTX had, it seemed, hit rock bottom. Until someone—a thief or thieves who have yet to be identified—chose that particular moment to make things far worse. That Friday evening, exhausted FTX staffers began to see mysterious outflows of the company’s cryptocurrency, publicly captured on the Etherscan website that tracks the Ethereum blockchain, representing hundreds of millions of dollars worth of crypto being stolen in real time.”
The indictment says the $400 million was stolen over several hours between November 11 and 12, 2022. Tom Robinson, co-founder of the blockchain intelligence firm Elliptic, said the attackers in the FTX heist began to drain FTX wallets on the evening of Nov. 11, 2022 local time, and continuing until the 12th of November.
Robinson said Elliptic is not aware of any other crypto heists of that magnitude occurring on that date.
“We put the value of the cryptoassets stolen at $477 million,” Robinson said. “The FTX administrators have reported overall losses due to “unauthorized third-party transfers” of $413 million – the discrepancy is likely due to subsequent seizure and return of some of the stolen assets. Either way, it’s certainly over $400 million, and we are not aware of any other thefts from crypto exchanges on this scale, on this date.”
The SIM-swappers allegedly responsible for the $400 million crypto theft are all U.S. residents. But there are some indications they had help from organized cybercriminals based in Russia. In October 2023, Elliptic released a report that found the money stolen from FTX had been laundered through exchanges with ties to criminal groups based in Russia.
“A Russia-linked actor seems a stronger possibility,” Elliptic wrote. “Of the stolen assets that can be traced through ChipMixer, significant amounts are combined with funds from Russia-linked criminal groups, including ransomware gangs and darknet markets, before being sent to exchanges. This points to the involvement of a broker or other intermediary with a nexus in Russia.”
Nick Bax, director of analytics at the cryptocurrency wallet recovery firm Unciphered, said the flow of stolen FTX funds looks more like what his team has seen from groups based in Eastern Europe and Russian than anything they’ve witnessed from US-based SIM-swappers.
“I was a bit surprised by this development but it seems to be consistent with reports from CISA [the Cybersecurity and Infrastructure Security Agency] and others that “Scattered Spider” has worked with [ransomware] groups like ALPHV/BlackCat,” Bax said.
CISA’s alert on Scattered Spider says they are a cybercriminal group that targets large companies and their contracted information technology (IT) help desks.
“Scattered Spider threat actors, per trusted third parties, have typically engaged in data theft for extortion and have also been known to utilize BlackCat/ALPHV ransomware alongside their usual TTPs,” CISA said, referring to the group’s signature “Tactics, Techniques an Procedures.”
Nick Bax, posting on Twitter/X in Nov 2022 about his research on the $400 million FTX heist.
Earlier this week, KrebsOnSecurity published a story noting that a Florida man recently charged with being part of a SIM-swapping conspiracy is thought to be a key member of Scattered Spider, a hacking group also known as 0ktapus. That group has been blamed for a string of cyber intrusions at major U.S. technology companies during the summer of 2022.
Financial claims involving FTX’s bankruptcy proceedings are being handled by the financial and risk consulting giant Kroll. In August 2023, Kroll suffered its own breach after a Kroll employee was SIM-swapped. According to Kroll, the thieves stole user information for multiple cryptocurrency platforms that rely on Kroll services to handle bankruptcy proceedings.
KrebsOnSecurity sought comment for this story from Kroll, the FBI, the prosecuting attorneys, and Sullivan & Cromwell, the law firm handling the FTX bankruptcy. This story will be updated in the event any of them respond.
Attorneys for Mr. Powell said they do not know who Victim 1 is in the indictment, as the government hasn’t shared that information yet. Powell’s next court date is a detention hearing on Feb. 2, 2024.
Update, Feb. 3, 12:19 p.m. ET: The FBI declined a request to comment.
A sprawling online company based in Georgia that has made tens of millions of dollars purporting to sell access to jobs at the United States Postal Service (USPS) has exposed its internal IT operations and database of nearly 900,000 customers. The leaked records indicate the network’s chief technology officer in Pakistan has been hacked for the past year, and that the entire operation was created by the principals of a Tennessee-based telemarketing firm that has promoted USPS employment websites since 2016.
The website FederalJobsCenter promises to get you a job at the USPS in 30 days or your money back.
KrebsOnSecurity was recently contacted by a security researcher who said he found a huge tranche of full credit card records exposed online, and that at first glance the domain names involved appeared to be affiliated with the USPS.
Further investigation revealed a long-running international operation that has been emailing and text messaging people for years to sign up at a slew of websites that all promise they can help visitors secure employment at the USPS.
Sites like FederalJobsCenter[.]com also show up prominently in Google search results for USPS employment, and steer applicants toward making credit card “registration deposits” to ensure that one’s application for employment is reviewed. These sites also sell training, supposedly to help ace an interview with USPS human resources.
FederalJobsCenter’s website is full of content that makes it appear the site is affiliated with the USPS, although its “terms and conditions” state that it is not. Rather, the terms state that FederalJobsCenter is affiliated with an entity called US Job Services, which says it is based in Lawrenceville, Ga.
“US Job Services provides guidance, coaching, and live assistance to postal job candidates to help them perform better in each of the steps,” the website explains.
The site says applicants need to make a credit card deposit to register, and that this amount is refundable if the applicant is not offered a USPS job within 30 days after the interview process.
But a review of the public feedback on US Job Services and dozens of similar names connected to this entity over the years shows a pattern of activity: Applicants pay between $39.99 and $100 for USPS job coaching services, and receive little if anything in return. Some reported being charged the same amount monthly.
The U.S. Federal Trade Commission (FTC) has sued several times over the years to disrupt various schemes offering to help people get jobs at the Postal Service. Way back in 1998, the FTC and the USPS took action against several organizations that were selling test or interview preparation services for potential USPS employees.
“Companies promising jobs with the U.S. Postal Service are breaking federal law,” the joint USPS-FTC statement said.
In that 1998 case, the defendants behind the scheme were taking out classified ads in newspapers. Ditto for a case the FTC brought in 2005. By 2008, the USPS job exam preppers had shifted to advertising their schemes mostly online. And in 2013, the FTC won a nearly $5 million judgment against a Kentucky company purporting to offer such services.
Tim McKinlay authored a report last year at Affiliateunguru.com on whether the US Job Services website job-postal[.]com was legitimate or a scam. He concluded it was a scam based on several factors, including that the website listed multiple other names (suggesting it had recently switched names), and that he got nothing from the transaction with the job site.
“They openly admit they’re not affiliated with the US Postal Service, but claim to be experts in the field, and that, just by following the steps on their site, you easily pass the postal exams and get a job in no time,” McKinlay wrote. “But it’s really just a smoke and mirrors game. The site’s true purpose is to collect $46.95 from as many people as possible. And considering how popular this job is, they’re probably making a killing.”
KrebsOnSecurity was alerted to the data exposure by Patrick Barry, chief information officer at Charlotte, NC based Rebyc Security. Barry said he found that not only was US Job Services leaking its customer payment records in real-time and going back to 2016, but its website also leaked a log file from 2019 containing the site administrator’s contact information and credentials to the site’s back-end database.
Barry shared screenshots of that back-end database, which show the email address for the administrator of US Job Services is tab.webcoder@gmail.com. According to cyber intelligence platform Constella Intelligence, that email address is tied to the LinkedIn profile for a developer in Karachi, Pakistan named Muhammed Tabish Mirza.
A search on tab.webcoder@gmail.com at DomainTools.com reveals that email address was used to register several USPS-themed domains, including postal2017[.]com, postaljobscenter[.]com and usps-jobs[.]com.
Mr. Mirza declined to respond to questions, but the exposed database information was removed from the Internet almost immediately after KrebsOnSecurity shared the offending links.
A “Campaigns” tab on that web panel listed several advertising initiatives tied to US Job Services websites, with names like “walmart drip campaign,” “hiring activity due to virus,” “opt-in job alert SMS,” and “postal job opening.”
Another page on the US Job Services panel included a script for upselling people who call in response to email and text message solicitations, with an add-on program that normally sells for $1,200 but is being “practically given away” for a limited time, for just $49.
An upselling tutorial for call center employees.
“There’s something else we have you can take advantage of that can help you make more money,” the script volunteers. “It’s an easy to use 12-month career development plan and program to follow that will result in you getting any job you want, not just at the post office….anywhere…and then getting promoted rapidly.”
It’s bad enough that US Job Services was leaking customer data: Constella Intelligence says the email address tied to Mr. Mirza shows up in more than a year’s worth of “bot logs” created by a malware infection from the Redline infostealer.
Constella reports that for roughly a year between 2021 and 2022, a Microsoft Windows device regularly used by Mr. Mirza and his colleagues was actively uploading all of the device’s usernames, passwords and authentication cookies to cybercriminals based in Russia.
The web-based backend for US Job Services lists more than 160 people under its “Users & Teams” tab. This page indicates that access to the consumer and payment data collected by US Job Services is currently granted to several other coders who work with Mr. Mirza in Pakistan, and to multiple executives, contractors and employees working for a call center in Murfreesboro, Tennessee.
The call center — which operates as Nextlevelsupportcenters[.]com and thenextlevelsupport[.]com — curiously has several key associates with a history of registering USPS jobs-related domain names.
The US Job Services website has more than 160 users, including most of the employees at Next Level Support.
The website for NextLevelSupport says it was founded in 2017 by a Gary Plott, whose LinkedIn profile describes him as a seasoned telecommunications industry expert. The leaked backend database for US Job Services says Plott is a current administrator on the system, along with several other Nextlevel founders listed on the company’s site.
Reached via telephone, Plott initially said his company was merely a “white label” call center that multiple clients use to interact with customers, and that the content their call center is responsible for selling on behalf of US Job Services was not produced by NextLevelSupport.
“A few years ago, we started providing support for this postal product,” Plott said. “We didn’t develop the content but agreed we would support it.”
Interestingly, DomainTools says the Gmail address used by Plott in the US Jobs system was also used to register multiple USPS job-related domains, including postaljobssite[.]com, postalwebsite[.]com, usps-nlf[.]com, usps-nla[.]com.
Asked to reconcile this with his previous statement, Plott said he never did anything with those sites but acknowledged that his company did decide to focus on the US Postal jobs market from the very beginning.
Plott said his company never refuses to issue a money-back request from a customer, because doing so would result in costly chargebacks for NextLevel (and presumably for the many credit card merchant accounts apparently set up by Mr. Mirza).
“We’ve never been deceptive,” Plott said, noting that customers of the US Job Services product receive a digital download with tips on how to handle a USPS interview, as well as unlimited free telephone support if they need it.
“We’ve never told anyone we were the US Postal Service,” Plott continued. “We make sure people fully understand that they are not required to buy this product, but we think we can help you and we have testimonials from people we have helped. But ultimately you as the customer make that decision.”
An email address in the US Job Services teams page for another user — Stephanie Dayton — was used to register the domains postalhiringreview[.]com, and postalhiringreviewboard[.]org back in 2014. Reached for comment, Ms. Dayton said she has provided assistance to Next Level Support Centers with their training and advertising, but never in the capacity as an employee.
Perhaps the most central NextLevel associate who had access to US Job Services was Russell Ramage, a telemarketer from Warner Robins, Georgia. Ramage is listed in South Carolina incorporation records as the owner of a now-defunct call center service called Smart Logistics, a company whose name appears in the website registration records for several early and long-running US Job Services sites.
According to the state of Georgia, Russell Ramage was the registered agent of several USPS job-themed companies.
The leaked records show the email address used by Ramage also registered multiple USPS jobs-related domains, including postalhiringcenter[.]com, postalhiringreviews[.]com, postaljobs-email[.]com, and postaljobssupport1[.]com.
A review of business incorporation records in Georgia indicate Ramage was the registered agent for at least three USPS-related companies over the years, including Postal Career Placement LLC, Postal Job Services Inc., and Postal Operations Inc. All three companies were founded in 2015, and are now dissolved.
An obituary dated February 2023 says Russell Ramage recently passed away at the age of 41. No cause of death was stated, but the obituary goes on to say that Russ “Rusty” Ramage was “preceded in death by his mother, Anita Lord Ramage, pets, Raine and Nola and close friends, Nicole Reeves and Ryan Rawls.”
In 2014, then 33-year-old Ryan “Jootgater” Rawls of Alpharetta, Georgia pleaded guilty to conspiring to distribute controlled substances. Rawls also grew up in Warner Robins, and was one of eight suspects charged with operating a secret darknet narcotics ring called the Farmer’s Market, which federal prosecutors said trafficked in millions of dollars worth of controlled substances.
Reuters reported that an eighth suspect in that case had died by the time of Rawls’ 2014 guilty plea, although prosecutors declined to offer further details about that. According to his obituary, Ryan Christopher Rawls died at the age of 38 on Jan. 28, 2019.
In a comment on Ramage’s memorial wall, Stephanie Dayton said she began working with Ramage in 2006.
“Our friendship far surpassed a working one, we had a very close bond and became like brother and sister,” Dayton wrote. “I loved Russ deeply and he was like family. He was truly one of the best human beings I have ever known. He was kind and sweet and truly cared about others. Never met anyone like him. He will be truly missed. RIP brother.”
The FTC and USPS note that while applicants for many entry-level postal jobs are required to take a free postal exam, the tests are usually offered only every few years in any particular district, and there are no job placement guarantees based on score.
“If applicants pass the test by scoring at least 70 out of 100, they are placed on a register, ranked by their score,” the FTC explained. “When a position becomes open, the local post office looks to the applicable register for that geographic location and calls the top three applicants. The score is only one of many criteria taken into account for employment. The exams test general aptitude, something that cannot necessarily be increased by studying.”
The FTC says anyone interested in a job at the USPS should inquire at their local postal office, where applicants generally receive a free packet of information about required exams. More information about job opportunities at the postal service is available at the USPS’s careers website.
Michael Martel, spokesperson for the United States Postal Inspection Service, said in a written statement that the USPS has no affiliation with the websites or companies named in this story.
“To learn more about employment with USPS, visit USPS.com/careers,” Martel wrote. “If you are the victim of a crime online report it to the FBI’s Internet Crime Complaint Center (IC3) at www.ic3.gov. To report fraud committed through or toward the USPS, its employees, or customers, report it to the United States Postal Inspection Service (USPIS) at www.uspis.gov/report.”
According to the leaked back-end server for US Job Services, here is a list of the current sites selling this product:
usjobshelpcenter[.]com
usjobhelpcenter[.]com
job-postal[.]com
localpostalhiring[.]com
uspostalrecruitment[.]com
postalworkerjob[.]com
next-level-now[.]com
postalhiringcenters[.]com
postofficehiring[.]com
postaljobsplacement[.]com
postal-placement[.]com
postofficejobopenings[.]com
postalexamprep[.]com
postaljobssite[.]com
postalwebsite[.]com
postalcareerscenters[.]com
postal-hiring[.]com
postal-careers[.]com
postal-guide[.]com
postal-hiring-guide[.]com
postal-openings[.]com
postal-placement[.]com
postofficeplacements[.]com
postalplacementservices[.]com
postaljobs20[.]com
postal-jobs-placement[.]com
postaljobopenings[.]com
postalemployment[.]com
postaljobcenters[.]com
postalmilitarycareers[.]com
epostaljobs[.]com
postal-job-center[.]com
postalcareercenter[.]com
postalhiringcenters[.]com
postal-job-center[.]com
postalcareercenter[.]com
postalexamprep[.]com
postalplacementcenters[.]com
postalplacementservice[.]com
postalemploymentservices[.]com
uspostalhiring[.]com
Related tags
A shocking number of organizations — including banks and healthcare providers — are leaking private and sensitive information from their public Salesforce Community websites, KrebsOnSecurity has learned. The data exposures all stem from a misconfiguration in Salesforce Community that allows an unauthenticated user to access records that should only be available after logging in.
A researcher found DC Health had five Salesforce Community sites exposing data.
Salesforce Community is a widely-used cloud-based software product that makes it easy for organizations to quickly create websites. Customers can access a Salesforce Community website in two ways: Authenticated access (requiring login), and guest user access (no login required). The guest access feature allows unauthenticated users to view specific content and resources without needing to log in.
However, sometimes Salesforce administrators mistakenly grant guest users access to internal resources, which can cause unauthorized users to access an organization’s private information and lead to potential data leaks.
Until being contacted by this reporter on Monday, the state of Vermont had at least five separate Salesforce Community sites that allowed guest access to sensitive data, including a Pandemic Unemployment Assistance program that exposed the applicant’s full name, Social Security number, address, phone number, email, and bank account number.
This misconfigured Salesforce Community site from the state of Vermont was leaking pandemic assistance loan application data, including names, SSNs, email address and bank account information.
Vermont’s Chief Information Security Officer Scott Carbee said his security teams have been conducting a full review of their Salesforce Community sites, and already found one additional Salesforce site operated by the state that was also misconfigured to allow guest access to sensitive information.
“My team is frustrated by the permissive nature of the platform,” Carbee said.
Carbee said the vulnerable sites were all created rapidly in response to the Coronavirus pandemic, and were not subjected to their normal security review process.
“During the pandemic, we were largely standing up tons of applications, and let’s just say a lot of them didn’t have the full benefit of our dev/ops process,” Carbee said. “In our case, we didn’t have any native Salesforce developers when we had to suddenly stand up all these sites.”
Earlier this week, KrebsOnSecurity notified Columbus, Ohio-based Huntington Bank that its recently acquired TCF Bank had a Salesforce Community website that was leaking documents related to commercial loans. The data fields in those loan applications included name, address, full Social Security number, title, federal ID, IP address, average monthly payroll, and loan amount.
Huntington Bank has disabled the leaky TCF Bank Salesforce website. Matthew Jennings, deputy chief information security officer at Huntington, said the company was still investigating how the misconfiguration occurred, how long it lasted, and how many records may have been exposed.
KrebsOnSecurity learned of the leaks from security researcher Charan Akiri, who said he wrote a program that identified hundreds of other organizations running misconfigured Salesforce pages. But Akiri said he’s been wary of probing too far, and has had difficulty getting responses from most of the organizations he has notified to date.
“In January and February 2023, I contacted government organizations and several companies, but I did not receive any response from these organizations,” Akiri said. “To address the issue further, I reached out to several CISOs on LinkedIn and Twitter. As a result, five companies eventually fixed the problem. Unfortunately, I did not receive any responses from government organizations.”
The problem Akiri has been trying to raise awareness about came to the fore in August 2021, when security researcher Aaron Costello published a blog post explaining how misconfigurations in Salesforce Community sites could be exploited to reveal sensitive data (Costello subsequently published a follow-up post detailing how to lock down Salesforce Community sites).
On Monday, KrebsOnSecurity used Akiri’s findings to notify Washington D.C. city administrators that at least five different public DC Health websites were leaking sensitive information. One DC Health Salesforce Community website designed for health professionals seeking to renew licenses with the city leaked documents that included the applicant’s full name, address, Social Security number, date of birth, license number and expiration, and more.
Akiri said he notified the Washington D.C. government in February about his findings, but received no response. Reached by KrebsOnSecurity, interim Chief Information Security Officer Mike Rupert initially said the District had hired a third party to investigate, and that the third party confirmed the District’s IT systems were not vulnerable to data loss from the reported Salesforce configuration issue.
But after being presented with a document including the Social Security number of a health professional in D.C. that was downloaded in real-time from the DC Health public Salesforce website, Rupert acknowledged his team had overlooked some configuration settings.
Washington, D.C. health administrators are still smarting from a data breach earlier this year at the health insurance exchange DC Health Link, which exposed personal information for more than 56,000 users, including many members of Congress.
That data later wound up for sale on a top cybercrime forum. The Associated Press reports that the DC Health Link breach was likewise the result of human error, and said an investigation revealed the cause was a DC Health Link server that was “misconfigured to allow access to the reports on the server without proper authentication.”
Salesforce says the data exposures are not the result of a vulnerability inherent to the Salesforce platform, but they can occur when customers’ access control permissions are misconfigured.
“As previously communicated to all Experience Site and Sites customers, we recommend utilizing the Guest User Access Report Package to assist in reviewing access control permissions for unauthenticated users,” reads a Salesforce advisory from Sept. 2022. “Additionally, we suggest reviewing the following Help article, Best Practices and Considerations When Configuring the Guest User Profile.”
In a written statement, Salesforce said it is actively focused on data security for organizations with guest users, and that it continues to release “robust tools and guidance for our customers,” including:
Control Which Users Experience Cloud Site Users Can See
Best Practices and Considerations When Configuring the Guest User Profile
“We’ve also continued to update our Guest User security policies, beginning with our Spring ‘21 release with more to come in Summer ‘23,” the statement reads. “Lastly, we continue to proactively communicate with customers to help them understand the capabilities available to them, and how they can best secure their instance of Salesforce to meet their security, contractual, and regulatory obligations.”
For Cisco engineers working on Duo, having a remote-first workplace has helped them reach life goals, connect with colleagues around the world, and be intentional communicators. We understand that working remotely can be an adjustment — that’s why we’ve compiled the 10 parts of remote work that surprised our team members most and their advice for navigating the nuances. If you’re interested in being part of a remote-first workplace, check out our open positions.
Senior Engineering Leader David Rines has worked remotely for the past seven years. He’s found that Cisco’s approach to distributed teams has “enabled us to pick up the right talent, and not necessarily local talent. We are moving towards a global, follow the sun environment,” he said.
One of the aspects Rines appreciates most of this structure is getting “a widely varied set of perspectives and experiences that help build a more reliable, more robust product, which is why we’re here.”
Another benefit to having colleagues across the globe is the sharing of recipes, a perk Senior Site Reliability Engineer Bernard Ting particularly enjoys. Proactively communicating with colleagues virtually “helps you to form bonds with people from other teams. You can always learn something new about cultures elsewhere. I talk to people about food and so I’m always gathering recipes from people from all over the world,” Ting shared.
While some may fear that working remotely could lead to feelings of isolation and loneliness, a different camaraderie can flourish in the structure of our distributed teams. With colleagues across time zones, “there’s always someone there who you can reach out to help solve your problem,” Rines said.
Collaboration hours are another way Site Reliability Engineering Manager Jaya Sistla has cultivated virtual community and problem-solving. These hours are blocked off for team members to talk about what they’re working on. “The main thing is being able to ask for help so you don’t go into the rabbit hole debugging things,” Sistla said.
Ting points out that working in a distributed model allows you to really engage in virtual events and conversations. Given that the team mainly communicates through online chat, Ting has found that “forces you to see everyone as equally approachable, which has made me more comfortable reaching out to people from anywhere in the world.”
For folks sharing an office, collaboration can happen through casual chats over coffee. When facing a challenge, you can ask your neighbor for support. While ideally virtual communication could have a similar cadence and spontaneity, the logistics of remote and distributed work require intentionality and being proactive in connecting with colleagues as people and as co-workers.
When Ting first started working remotely, he felt that every meeting needed to be formal and have a business objective. By sharing his feelings with his manager, he was reassured that “socializing is a very important part of teamwork, because if you don’t have a good relationship with your colleagues you’re not going to be able to have healthy discussions, healthy conflict or be able to critique each other when the situation arises.”
Since that conversation, Ting has been more proactive about catching up with colleagues, which can include sharing a coffee over video chat. Duo’s “coffee roulette” formalizes the process as every month, employees who opt in can be randomly paired up for a quick half-hour chat focused exclusively on socializing. Ting has found being proactive about socializing virtually helpful. “It’s made me more intentional with my time and really treasure the social experience you can get,” he said.
Some folks may be concerned that without a manager observing their efforts and work ethic day in and day out, it may be harder to recognize accomplishments and challenges. Ting found that within his team “when you work on projects and in your one-on-ones with your managers, they’re always very intentional about learning what you’ve been doing and seeing what your progress is like on certain projects. I’ve been asked, ‘How do you think you can improve? What are some of the things you’ve been doing outside of the team work?’”
To cultivate cross-team collaboration and education, there are thoughtfully planned virtual lunch and learns. “We schedule training sessions and common meetings at times that are flexible for everyone. If it has to be repeated, we do it so people can comfortably attend rather than stretching themselves and attending at odd hours,” Sistla said.
For Software Engineer Nick Aspinall, an important and fun part of working remotely is keeping in touch with virtual messaging. One unique perk has been getting to create and customize emojis with team members including a few of himself in “various ridiculous states,” he said.
Connecting with colleagues on themed channels focused on personal and professional interests from coffee to pets “makes it really cool because you can meet people across different teams and still get some of the feeling of rubbing elbows that you get when you’re in the office,” Aspinall said. Participating in these virtual conversations boosts morale while also providing an endless supply of cute animal pics.
Given the multi-faceted nature of our work and the importance of consistent information sharing, having different communication channels and formats to communicate data with varying degrees of complexity is vital. Having information readily accessible, accurate and updated is particularly necessary in a field like cybersecurity.
Senior Software Engineer Mario Lopez finds that the variety of information sources contributes to an easeful remote working experience. For instance, for complex architecture decisions or detailing, Duo’s Wiki is the best source.
Software Engineer Hanna Fernandez has benefited from chat channels dedicated to design and engineering topics to “see what everyone’s up to and what thoughts people have,” she said. Sista pointed out these are great places to ask questions and open up dialogue to solve problems.
Our culture is “video-on,” meaning that it is preferred that during video meetings, as much as possible, attendees have their cameras on. Lopez loves this because “you get a bit of that personal human element.”
“We’re all people behind these screens. You definitely get some of people’s personality through text, but you get it more when you actually see them. It’s infectious when you see someone smiling. You’ve got to smile back,” he shared (while we both smiled).
When Fernandez started at Cisco, she was advised to schedule individual meetings with everyone she would be working with on every team that she joined. That suggestion is one she’s applied even virtually.
“It’s a great strategy because I already know that my team is super talented and very smart, but this way I also get to know them as humans beyond their roles,” Fernandez said. Fernandez also finds it important to check in with co-workers and ask how they’re feeling and how their time off was. “I know a lot of people hate small talk, but it’s not just small talk. I’m genuinely interested in how my co-workers are doing.”
One of Ting’s biggest goals was buying his first house in the countryside outside of London. By working remotely, Ting has flexibility in his location which allowed him to achieve his goal of buying a house and settling down with his partner, while giving their dogs the space they need to be dogs.
When transitioning from fully remote to hybrid, it’s important to recognize that there will be some shifts to get accustomed to. As the structures of remote, distributed and hybrid work evolve, it’s important to stay flexible and notice what’s possible through multiple modalities of team building. Many teams have enjoyed in-person gatherings and connecting through virtual lunches and team games when remote.
Fernandez has had multiple roles with multiple structures at Cisco. As an intern, she was fully in person and shared desk space with other interns who collaborated on full stack engineering. While working in finance IT, Fernandez was hybrid and many of her colleagues were distributed among multiple offices. The pandemic began while she was in a DevOps role, forcing her to maintain boundaries around her work time while working fully remotely. In her current role working on Duo, Fernandez is completely remote but advocates for in-person events if possible, because “humans are social creatures who want to see each other’s faces in real life once in a while.”
For Aspinall, “when we did come back to the office, there was a bit of an adjustment period where you were overstimulated from the office.” He also wanted to ensure team members who were 100% remote were fully included. Now he sees that while half his team is fully remote and the other half is hybrid, “that doesn’t stop anyone from doing anything. All of our meetings feel the same. They’re all seamless.”
If you’re interested in joining our team from wherever you are in the world, check out our open roles.
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Two U.S. men have been charged with hacking into the Ring home security cameras of a dozen random people and then “swatting” them — falsely reporting a violent incident at the target’s address to trick local police into responding with force. Prosecutors say the duo used the compromised Ring devices to stream live video footage on social media of police raiding their targets’ homes, and to taunt authorities when they arrived.
Prosecutors in Los Angeles allege 20-year-old James Thomas Andrew McCarty, a.k.a. “Aspertaine,” of Charlotte, N.C., and Kya Christian Nelson, a.k.a. “ChumLul,” 22, of Racine, Wisc., conspired to hack into Yahoo email accounts belonging to victims in the United States. From there, the two allegedly would check how many of those Yahoo accounts were associated with Ring accounts, and then target people who used the same password for both accounts.
An indictment unsealed this week says that in the span of just one week in November 2020, McCarty and Nelson identified and swatted at least a dozen different victims across the country.
“The defendants then allegedly accessed without authorization the victims’ Ring devices and transmitted the audio and video from those devices on social media during the police response,” reads a statement from Martin Estrada, the U.S. Attorney for the Central District of California. “They also allegedly verbally taunted responding police officers and victims through the Ring devices during several of the incidents.”
James Thomas Andrew McCarty.
The indictment charges that McCarty continued his swatting spree in 2021 from his hometown in Kayenta, Ariz., where he called in bomb threats or phony hostage situations on more than two dozen occasions.
The Telegram and Discord aliases allegedly used by McCarty — “Aspertaine” and “Couch,” among others — correspond to an identity that was active in certain channels dedicated to SIM-swapping, a crime that involves stealing wireless phone numbers and hijacking the online financial and social media accounts tied to those numbers.
Aspertaine bragged on Discord that he’d amassed more than $330,000 in virtual currency. On Telegram, the Aspertaine/Couch alias frequented several popular SIM-swapping channels, where they initially were active as a “holder” — a SIM-swapping group member who agrees to hold SIM cards used in the heist after an account takeover is completed. Aspertaine later claimed more direct involvement in individual SIM-swapping attacks.
In September, KrebsOnSecurity broke the news about a wide-ranging federal investigation into “violence-as-a-service” offerings on Telegram and other social media networks, wherein people can settle scores by hiring total strangers to carry out physical attacks such as brickings, shootings, and firebombings at a target’s address.
The story observed that SIM swappers were especially enamored of these “IRL” or “In Real Life” violence services, which they frequently used to target one another in response to disagreements over how stolen money should be divided amongst themselves. And a number of Aspertaine’s peers on these SIM-swapping channels claimed they’d been ripped off after Aspertaine took more than a fair share from them.
In August, a member of a popular SIM-swapping group on Telegram who was slighted by Aspertaine put out the word that he was looking for some physical violence to be visited on McCarty’s address in North Carolina. “Anyone live near here and wants to [do] a job for me,” the job ad with McCarty’s home address read. “Jobs range from $1k-$50k. Payment in BTC [bitcoin].” It’s unclear if anyone responded to that job offer.
Ring, Inc., which is owned by Amazon, said it learned bad actors used stolen customer email credentials obtained from external (non-Ring) services to access other accounts, and took immediate steps to help those customers secure their Ring accounts.
“We also supported the FBI in identifying the individuals responsible,” the company said in a written statement. “We take the security of our customers extremely seriously — that’s why we made two-step verification mandatory, conduct regular scans for Ring passwords compromised in non-Ring breaches, and continually invest in new security protections to harden our systems. We are committed to continuing to protect our customers and vigorously going after those who seek to harm them.”
KrebsOnSecurity recently published The Wages of Password ReUse: Your Money or Your Life, which noted that when normal computer users fall into the nasty habit of recycling passwords, the result is most often some type of financial loss. Whereas, when cybercriminals reuse passwords, it often costs them their freedom.
But perhaps that story should be updated, because it’s now clear that password reuse can also put you in mortal danger. Swatting attacks are dangerous, expensive hoaxes that sometimes end in tragedy.
In June 2021, an 18-year-old serial swatter from Tennessee was sentenced to five years in prison for his role in a fraudulent swatting attack that led to the death of a 60-year-old man.
In 2019, prosecutors handed down a 20-year sentence to Tyler Barriss, a then 26-year-old serial swatter from California who admitted making a phony emergency call to police in late 2017 that led to the shooting death of an innocent Kansas man.
McCarty was arrested last week, and charged with conspiracy to intentionally access computers without authorization. Prosecutors said Nelson is currently incarcerated in Kentucky in connection with unrelated investigation.
If convicted on the conspiracy charge, both defendants would face a statutory maximum penalty of five years in federal prison. The charge of intentionally accessing without authorization a computer carries a maximum possible sentence of five years. A conviction on the additional charge against Nelson — aggravated identity theft — carries a mandatory two-year consecutive sentence.
Update, 11:48 a.m., Dec. 20: Added statement from Ring. Modified description of a “holder” in the SIM-swapping parlance.
This time of year, the air not only gets chillier but a bit cheerier for everyone … including online scammers. Holiday scams are a quick way to make a buck, and cybercriminals employ several holiday-themed schemes to weasel money and personally identifiable information (PII) from gift givers.
Here are three common holiday scams to watch out for this year, plus a few tips to help you stay safe online.
Gift cards are a standby present for the people on your list who are difficult to buy for or for people you don’t know too well but want to get them a small something. Whether the gift card is worth $5 or $500, an online scammer can steal the entire value through two techniques: a brute force attack or phishing. Known as gift card cracking, cybercriminals can take wild guesses at gift card codes and cash in the value for themselves by methodically guessing strings of numbers and letters and crossing their fingers for a match. Cybercriminals will also employ phishing emails, texts or social media direct messages to trick people into divulging gift card information.
To avoid gift card cracking, encourage gift receivers to redeem their gift card quickly to shorten the amount of time a scammer has to guess the code correctly. Or, you could opt for a paper gift certificate from a small business that doesn’t require online redeeming at all. To avoid gift card phishing scams, do not engage with any type of correspondence that claims they can double the value of your gift card or claims that there’s a problem with it. Be instantly on alert if anyone asks for the activation code. If the gift card-issuing business really needs to replace your purchase, they’ll issue you a new code. They’ll never ask for your existing one.
Are you a procrastinator? Watch out for last-minute shopping scams that are targeted at people who leave their gift buying until deep in December. As with anything else, if it’s too good to be true, it probably is. Shopping scams often take the form of phishing emails where criminals impersonate a well-known merchant or shipping company.
While sales often have a quick timeline, don’t let that short timeline pressure you into making an impulsive decision. Phishers rely on people’s excitement or inattention to trick them into giving up their credit card or banking information. Phishing emails, when you take the time to inspect them, are usually easy to spot. The logos are often blurry, there are often typos and grammar mistakes, and the tone of the message will seem “off.” Either it will sound very formal and impersonalized or it will sound very informal and seem pushy.
To protect your finances during the holiday season, consider putting a lock on your credit. This is easy to do with McAfee credit lock. You can still use your credit card and shop as you normally would. A credit lock is useful because, in case a criminal gets ahold of your PII, they won’t be able to open lines of credit in your name. This protects your credit score, which is essential to keep in good standing if you hope to buy a house or take out a loan anytime soon.
Just because a “company” has an ad on Facebook or Instagram doesn’t mean that it’s a legitimate establishment. Before buying from an online store you’ve never heard of, do some background research on it and read customer reviews to make sure that it’s real and will deliver you a quality product.
Take note of the online store’s URL before entering it. (You can preview the link by hovering over it with your cursor.) If the URL is a string of letters and numbers, it could be a malware site in disguise. One way to alert you to suspicious sites is McAfee Web Protection. Web Protection color codes links to identify potential malware and phishing sites and alert you to steer clear.
Your mind is already drawn in a bunch of different directions this holiday season (cooking, traveling, shopping, wrapping, tidying) so give yourself a respite from worrying about the safety of your identity and finances. McAfee+ Ultimate includes a VPN, Web Protection, credit lock, antivirus and more to cover all your bases to keep your devices and your PII safe.
The post ‘Tis the Season for Holiday Scams appeared first on McAfee Blog.
Have you ever been browsing online and clicked a link or search result that took you to a site that triggers a “your connection is not private” or “your connection is not secure” error code? If you’re not too interested in that particular result, you may simply move on to another result option. But if you’re tempted to visit the site anyway, you should be sure you understand what the warning means, what the risks are, and how to bypass the error if you need to.
A “your connection is not private” error means that your browser cannot determine with certainty that a website has safe encryption protocols in place to protect your device and data. You can bump into this error on any device connected to the internet — computer, smartphone, or tablet.
So, what exactly is going on when you see the “this connection is not private” error?
For starters, it’s important to know that seeing the error is just a warning, and it does not mean any of your private information is compromised. A “your connection is not private” error means the website you were trying to visit does not have an up-to-date SSL (secure sockets layer) security certificate.
Website owners must maintain the licensing regularly to ensure the site encryption capabilities are up to date. If the website’s SSL certificate is outdated, it means the site owners have not kept their encryption licensing current, but it doesn’t necessarily mean they are up to no good. Even major websites like LinkedIn have had momentary lapses that would throw the error. LinkedIn mistakenly let their subdomain SSL certificates lapse.
In late 2021, a significant provider of SSL certificates, Let’s Encrypt, went out of business. When their root domain officially lapsed, it created issues for many domain names and SSL certificates owned by legitimate companies. The privacy error created problems for unwitting businesses, as many of their website visitors were rightfully concerned about site security.
While it does not always mean a website is unsafe to browse, it should not be ignored. A secure internet connection is critical to protecting yourself online. Many nefarious websites are dangerous to visit, and this SSL certificate error will protect you from walking into them unaware.
SSL certification standards have helped make the web a safer place to transact. It helps ensure online activities like paying bills online, ordering products, connecting to online banking, or keeping your private email accounts safe and secure. Online security continues to improve with a new Transport Layer Security (TLS) standard, which promises to be the successor protocol to SSL.
So be careful whenever visiting sites that trigger the “connection is not private” error, as those sites can potentially make your personal data less secure and make your devices vulnerable to viruses and malware.
Note: The “your connection is not private” error is Google Chrome‘s phrasing. Microsoft Edge or Mozilla Firefox users will instead see a “your connection is not secure” error as the warning message.
If you feel confident that a website or page is safe, despite the warning from your web browser, there are a few things you can do to troubleshoot the error.
Remember, you are taking your chances anytime you ignore an error. As we mentioned, you could leave yourself vulnerable to hackers after your passwords, personal information, and other risks.
Your data and private information are valuable to hackers, so they will continue to find new ways to try and procure it. Here are some ways to protect yourself and your data when browsing online.
As we continue to do more critical business online, we must also do our best to address the risks of the internet’s many conveniences.
A comprehensive cybersecurity tool like McAfee+ Ultimate can help protect you from online scams, identity theft, and phishing attempts, and ensure you always have a secure connection. McAfee helps keep your sensitive information out of the hands of hackers and can help you keep your digital data footprints lighter with personal data cleanup.
With McAfee’s experts on your side, you can enjoy everything the web offers with the confidence of total protection.
The post “This Connection Is Not Private” – What it Means and How to Protect Your Privacy appeared first on McAfee Blog.
It’s important to know that not all websites are safe to visit. In fact, some sites may contain malicious software (malware) that can harm your computer or steal your personal contact information or credit card numbers.
Phishing is another common type of web-based attack where scammers try to trick you into giving them your personal information, and you can be susceptible to this if you visit a suspicious site.
Identity theft is a serious problem, so it’s important to protect yourself when browsing the web. Online security threats can be a big issue for internet users, especially when visiting new websites or following site links.
So how can you tell if you’re visiting a safe website or an unsafe website? You can use a few different methods. This page discusses key things to look for in a website so you can stay safe online.
When you’re visiting a website, a few key indicators can help determine whether the site is safe. This section explores how to check the URL for two specific signs of a secure website.
“Https” in a website URL indicates that the website is safe to visit. The “s” stands for “secure,” and it means that the website uses SSL (Secure Sockets Layer) encryption to protect your information. A verified SSL certificate tells your browser that the website is secure. This is especially important when shopping online or entering personal information into a website.
When you see “https” in a URL, the site is using a protocol that encrypts information before it’s sent from your computer to the website’s server. This helps prevent anyone from intercepting and reading your sensitive information as it’s transmitted.
The padlock icon near your browser’s URL field is another indicator that a webpage is safe to visit. This icon usually appears in the address bar and means the site uses SSL encryption. Security tools and icon and warning appearances depend on the web browser.
Let’s explore the cybersecurity tools on the three major web browsers:
Overall, the ”https” and the locked padlock icon are good signs that your personal data will be safe when you enter it on a website. But you can ensure a website’s security is up to par in other ways. This section will explore five in-depth methods for checking website safety.
McAfee WebAdvisor is a free toolbar that helps keep you safe online. It works with your existing antivirus software to provide an extra layer of protection against online threats. WebAdvisor also blocks unsafe websites and lets you know if a site is known for phishing or other malicious activity. In addition, it can help you avoid online scams and prevent you from accidentally downloading malware. Overall, McAfee WebAdvisor is a useful tool that can help you stay safe while browsing the web.
When you’re browsing the web, it’s important to be able to trust the websites you’re visiting. One way to determine if a website is trustworthy is to look for trust seals. Trust seals are logos or badges that indicate a website is safe and secure. They usually appear on the homepage or checkout page of a website.
There are many types of trust seals, but some of the most common include the Better Business Bureau (BBB) seal, VeriSign secure seal, and the McAfee secure seal. These seals indicate that a third-party organization has verified the website as safe and secure.
While trust seals can help determine whether a website is trustworthy, it’s important to remember that they are not foolproof. Website owners can create a fake trust seal, so it’s always important to do your own research to ensure a website is safe before entering personal information.
Another way to determine if a website is safe to visit is to check for a privacy policy. A privacy policy is a document that outlines how a website collects and uses personal information. It should also state how the site protects your data from being accessed or shared by scammers, hackers, or other unauthorized individuals.
If a website doesn’t have a privacy policy, that’s a red flag that you shouldn’t enter any personal information on the site. Even if a website does have a privacy policy, it’s important to read it carefully so you understand how the site uses your personal data.
It’s important to do some preliminary research before visiting a new website, especially if you’re shopping online or entering personal data like your address, credit card, or phone number. One way to determine if a website is safe and trustworthy is to check third-party reviews. Several websites provide reviews of other websites, so you should be able to find several reviews for any given site.
Trustpilot is one example of a website that provides reviews of other websites.
Look for common themes when reading reviews. If most of the reviews mention that a website is safe and easy to use, it’s likely that the site is indeed safe to visit. However, if a lot of negative reviews mention problems with viruses or malware, you might want to avoid the site.
You can also analyze the website design when deciding whether a website is safe to visit. Look for spelling errors, grammatical mistakes, and anything that appears off. If a website looks like it was made in a hurry or doesn’t seem to be well-designed, that’s usually a red flag that the site might not be safe.
Be especially careful of websites that have a lot of pop-ups. These sites are often spammy or contain malware. Don’t download anything from a website unless you’re absolutely sure it’s safe. These malicious websites rarely show up on the top of search engine results, so consider using a search engine to find what you’re looking for rather than a link that redirects you to an unknown website.
If you’re unsure whether a website is safe to visit, download McAfee WebAdvisor for free. McAfee WebAdvisor is a program that helps protect you from online threats, such as malware and viruses. It also blocks pop-ups and other intrusive ads so you can browse the web without worry. Plus, it’s completely free to download and use.
Download McAfee WebAdvisor now and stay safe while browsing the web.
The post How to Tell Whether a Website Is Safe or Unsafe appeared first on McAfee Blog.
Smishing and vishing are scams where criminals attempt to get users to click a fraudulent link through a phone text message, email, or voicemail. These scams are becoming increasingly popular as cybercriminals try to take advantage of people who are more likely to fall for them, such as those who aren’t as familiar with technology or who may be experiencing a crisis.
Be aware that cybercrime and hacking can happen to anyone. Criminals are always looking for new ways to exploit people, and they know that others may not be cautious or recognize the warning signs of phishing scams when using the internet. That’s why it’s important to be aware of the different types of cybercrime and how to protect yourself.
This article discusses how to protect yourself from smishing attempts and scams where criminals try to get you to click on a fraudulent link or respond to their voicemail message to steal your personal data.
Most people are familiar with phishing scams, where scammers try to trick you into giving them your personal or financial information by pretending to be a legitimate company or organization. But have you ever heard of smishing or vishing?
Smishing is a type of phishing scam where attackers send SMS messages (or text messages) to trick victims into sharing personal information or installing malware on their devices. Vishing is almost identical to smishing, except cybercriminals use VoIP (Voice over IP) to place phone calls to trick victims instead of SMS (short message service) messages.
Smishing messages often appear to be from a legitimate source, such as a well-known company or government agency. It may even include urgent language or threats in an effort to get victims to act quickly. In some cases, the message may also include a link that directs victims to a fake website where they are prompted to enter personal information or download malware.
Here are some examples of smishing text messages hackers use to steal your personal details:
If you fall for a smishing scam, you could end up giving away your personal information or money. Cybercriminals use smishing messages to get personal and financial information, like your credit card number or access to your financial services.
For example, one type of smishing scam is when you get a text message that looks like it’s from your bank. The message might say there’s been suspicious activity on your account and that you need to click on a link to verify your identity. If you do click on the link, you’ll be taken to a fake website where you’ll be asked to enter your banking information. Once the scammers have your login information, they have access to clean out your account.
Smishing scams can be very difficult to spot, but there are some telltale signs to look for and steps to take to protect yourself.
One of the easiest ways to protect yourself from smishing scams is to be able to recognize the signs of a smishing text message. Here are some tips:
While you can’t avoid smishing attacks altogether, you can block spam text messages you receive on your mobile phone. iPhone and Android have cybersecurity tools like spam filters and phone number blocking to help protect you from phishing attacks and malicious links.
To set up spam filters on your iPhone:
To set up spam filters on your Android mobile device:
McAfee Mobile Security is a mobile security app that helps protect your phone from malware, phishing attacks, and other online threats. McAfee Mobile Security is available for Android and iOS cell phones.
One of the benefits of using McAfee Mobile Security is that it can help detect and block smishing attacks. With identity monitoring, McAfee Mobile Security monitors your sensitive information like email accounts, credit card numbers, phone numbers, Social Security numbers, and more to protect against identity theft. They notify you if they find any security breaches.
Other benefits include:
These days, our lives are more intertwined with our mobile devices than ever. We use them to stay connected with our loved ones on social media, conduct our business, and even access our most personal, sensitive data. It’s no surprise that mobile cybersecurity is becoming increasingly important.
McAfee Mobile Security is a comprehensive security solution that helps protect your device from viruses, malware, and other online threats. It also offers a variety of other features, like a secure VPN to protect your credit card numbers and other personal data.
Whether you’re browsing your favorite website, keeping up with friends on social media, or shopping online at Amazon, McAfee Mobile Security provides the peace of mind that comes from knowing your mobile device is safe and secure.
So why wait? Don‘t let the smishers win. Get started today with McAfee Mobile Security and rest easy knowing your mobile device and sensitive information are protected.
The post What Is Smishing and Vishing, and How Do You Protect Yourself? appeared first on McAfee Blog.
Responding to a recent surge in AI-generated bot accounts, LinkedIn is rolling out new features that it hopes will help users make more informed decisions about with whom they choose to connect. Many LinkedIn profiles now display a creation date, and the company is expanding its domain validation offering, which allows users to publicly confirm that they can reply to emails at the domain of their stated current employer.
LinkedIn’s new “About This Profile” section — which is visible by clicking the “More” button at the top of a profile — includes the year the account was created, the last time the profile information was updated, and an indication of how and whether an account has been verified.
LinkedIn also said it is adding a warning to some LinkedIn messages that include high-risk content, or that try to entice the user into taking the conversation to another platform (like WeChat).
“We may warn you about messages that ask you to take the conversation to another platform because that can be a sign of a scam,” the company said in a blog post. “These warnings will also give you the choice to report the content without letting the sender know.”
In late September 2022, KrebsOnSecurity warned about the proliferation of fake LinkedIn profiles for Chief Information Security Officer (CISO) roles at some of the world’s largest corporations. A follow-up story on Oct. 5 showed how the phony profile problem has affected virtually all executive roles at corporations, and how these fake profiles are creating an identity crisis for the businesses networking site and the companies that rely on it to hire and screen prospective employees.
Reporting here last month also tracked a massive drop in profiles claiming to work at several major technology companies, as LinkedIn apparently took action against hundreds of thousands of inauthentic accounts that falsely claimed roles at these companies.
For example, on October 10, 2022, there were 576,562 LinkedIn accounts that listed their current employer as Apple Inc. The next day, half of those profiles no longer existed. At around the same time, the number of LinkedIn profiles claiming current roles at Amazon fell from roughly 1.25 million to 838,601 in just one day, a 33 percent drop.
For whatever reason, the majority of the phony LinkedIn profiles reviewed by this author were young women with profile photos that appear to have been generated by artificial intelligence (AI) tools.
“We’re seeing rapid advances in AI-based synthetic image generation technology and we’ve created a deep learning model to better catch profiles made with this technology,” LinkedIn’s Oscar Rodriguez wrote. “AI-based image generators can create an unlimited number of unique, high-quality profile photos that do not correspond to real people.”
It remains unclear who or what is behind the recent proliferation of fake executive profiles on LinkedIn, but likely they are from a combination of scams. Cybersecurity firm Mandiant (recently acquired by Google) told Bloomberg that hackers working for the North Korean government have been copying resumes and profiles from leading job listing platforms LinkedIn and Indeed, as part of an elaborate scheme to land jobs at cryptocurrency firms.
Identity thieves have been known to masquerade on LinkedIn as job recruiters, collecting personal and financial information from people who fall for employment scams.
Also, fake profiles also may be tied to so-called “pig butchering” scams, wherein people are lured by flirtatious strangers online into investing in cryptocurrency trading platforms that eventually seize any funds when victims try to cash out.
Self-awareness goes a long way in determining your next professional steps. While job searching, it’s critical to identify how to leverage your transferable skills and network, while also evaluating what environmental factors of work and work culture matter to you most. Learn what it’s like to work at Cisco and the top 10 ways to suss out a workplace that suits your needs from leaders at Cisco Secure, Cisco Talos and Duo Security.
First things first. Emily Reid, the newly appointed director of employee experience at Cisco Secure who came from Duo Security, advises, “Do your own research to see how the company and their employees describe the culture publicly — on the company’s website and through other sites, articles and resources. For tech companies specifically I always think, “What else do you have beyond the ping-pong table?”’
The interview process is the next key opportunity to find out what culture is like beyond amenities. To gain multiple perspectives, Reid recommends asking about company culture in every interview you have.
The question at the top of Reid’s list: Do you have programs and resources to support the development and success of your employees? “I want to know how a company will be investing in my career growth and if I will feel welcome and included as part of the team. Seeing what a company chooses to center and highlight when describing their culture is usually very telling,” she said.
Interning at a company is another way to get firsthand knowledge and can lead to full-time employment. “several former interns are now people leaders managing their own teams — and their own interns — coming full circle,” Reid said.
Knowing that there is safety and support in bringing your whole self to work is vital. What policies, programs and initiatives are in place that demonstrate an organization’s commitment to diversity, equity, inclusion and belonging?
Cisco’s ongoing commitments to social justice and pay parity include twelve action steps as part of Cisco’s Social Justice Blueprint. Cultivating a conscious culture includes on-going dialogue, programs and events meant to increase equality. Employee Resource Organizations and mentorship programs provide more opportunities to build community and share knowledge, resources and advocacy.
What environment allows you to do your best work? Also consider what perks and processes an employer offers to enhance flexibility and adaptability. During the pandemic, Duo and Cisco transitioned all global events, training and professional development workshops to fully virtual. As in person options resumed following the pandemic, all events are designed to ensure an inclusive experience no matter where you’re joining from.
“We don’t want to go back to a world where people not based in an office feel like they are getting a lesser experience,” Reid said.
Considering how to make programs and information accessible to employees regardless of where they work is also important to Sammi Seaman, team lead of employee experience at Cisco Talos. She’s currently spearheading a new hire program that is “more inclusive of folks whether they’re office based, remote or somewhere across the world.”
It’s essential to consider how you want your life and work to intersect, particularly as hybrid work becomes more popular. How important is paid time off, flexible work options or a consistent structure?
Cisco Secure offers “Days for Me,” days off for employees to decompress and do something to fill their cups. Monthly “Focus Days” are days without meetings, so employees can prioritize the projects that need attention.
Curran recalls one candidate who, despite multiple offers from competitors, chose Cisco Secure because of the flexible work environment: “This person has a young child and felt that the “Days for Me” and flexibility to work from home in a hybrid situation would work best for his career long-term.”
As Reid’s team helps lead the transition to hybrid work, the book Out of Office: The Big Problem and Bigger Promise of Working From Home by Charlie Warzel and Anne Helen Petersen has been inspiring. The book “does an amazing job of sharing a vision for an inclusive future that empowers employees to be successful and have a ‘work/life balance’ that truly works,” Reid said.
Currently Cisco Secure offers a hybrid model while many employees still work remotely. In terms of maintaining accessibility through this transition, Marketing Specialist Julie Kramer advocated for more accessibility and saw changes at Cisco as a result.
“Webex pre-COVID didn’t have any closed captioning. So, another deaf person and I reached out and closed captioning and the transcript option got added,” Kramer shared.
Kramer prefers to have high-quality and frequently the same interpreters who “know the terminology for my job, marketing and technology. In business, the security and marketing industry can really talk fast, so you need a high-quality interpreter that can keep up and one that is qualified and certified,” she said.
Consider what pace of your specific role and within an industry is needed for you to feel engaged without overwhelmed. While different roles within the same organization and industry may run at different paces, it’s important to tune into what might be expected on your potential new team.
Seaman finds that the fast pace of cybersecurity can be “delightful and challenging. There’s a lot of fast-paced pivoting that happens, which makes for an interesting workplace because two days are never the same,” she said.
Do you prefer a hierarchical structure, or one that is more flat? Are you most effective and fulfilled riding solo, or while consistently connecting with coworkers? Does contributing your ideas make you feel empowered?
At Cisco Secure, there is space to join conversations. “No matter where you sit in the company, you have a voice and can speak up and collaborate and self-organize on a project. It feels like a bunch of really hard working, humble, smart people who are trying to solve problems together,” said Manager of Duo’s Global Knowledge and Communities Team Kelly Davenport.
To enhance communication and knowledge among distributed teams, Seaman started a dialogue series called “The More You Know.” Questions include: What do you do? How do you do it? How can that help other parts of Cisco Talos? The conversations lead to future collaboration and resource sharing.
Do you want to grow professionally and increase your skills and knowledge? A culture of teaching and learning within an organization can help hone and expand your skills and connections.
Lead of Strategic Business Intelligence Ashlee Benge finds the security world “very dynamic. You really can never stop learning. Within Cisco Talos, the people around me are such smart, dedicated people that there’s really a lot that you can gain from just being involved in the group as a whole.”
For Seaman, who didn’t come from a technical background, Cisco Talos offered opportunities to expand her technical knowledge, including from colleagues. “Coming into Cisco Talos, people are like, “Here, let me teach you. You can totally do this. Just because you didn’t know how to do it doesn’t mean you can’t learn. Let’s go,” Seaman shared. Seaman’s colleagues have also learned from her expertise in information and knowledge management given her background as a librarian.
More formally, the Learning and Development team recently launched a comprehensive talent development program with enablement resources and support for people leaders. Aspects include: “really thoughtful templates for employees to use with their manager to talk through career goals, development areas, and to define an actionable investment plan. These resources are fueling great career conversations, strong alignment, and thoughtful development plans,” Reid said.
Do you want to refine your skills within your wheelhouse? Or are you driven to try new tasks and potentially change roles within your next organization?
Benge, whose background is in computational astrophysics, has found her interests shift from technical security research to business strategy and data science. At Cisco Talos, she’s been involved in everything from detection research and threat hunting, to community outreach, conference talks and traveling to support sales engagements. Currently, she’s helping to lead threat hunting in Ukraine.
“My leaders have always made it very clear that if there’s an interest, it’s okay to pursue it and it doesn’t have to necessarily be within the scope of my role. Having that freedom to pursue interests within the industry has been really engaging,” Benge said.
In addition to company values and mission statements, leaders and employees contribute to an organization’s culture every day. If you want to enhance your company’s culture, participate.
“Feedback on what employees want to see is crucial,” Reid said. “The easiest way to contribute to developing culture and a positive employee experience in your workplace is to add to what’s already happening! Culture takes participation and ownership from all employees.”
Reid shared that in performance reviews at Cisco, “‘Team Impact” is equally as important as “Results.” Contributing positively to company culture should contribute to performance reviews and promotion justification,” she said.
To learn more about Cisco’s company culture and how you can contribute to it, check out our open roles.
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Whether using the internet for play or work, you want to spend your time online enjoying the peace of mind that comes with having a secure network.
You don’t want to contend with someone taking your personal data — whether it’s credit card information, passwords, or bank account details — via malware or a data breach on your Android, Windows, or Apple iOS device.
Fortunately, with some sensible precautions and simple steps, you can use your connected devices productively without worrying about cybercriminals and malicious software. This article explains how to stop hackers from getting access to your sensitive data.
You can take steps to protect your different computing and mobile devices and operating systems. These steps can be divided into technological solutions and the right awareness and information to provide a comforting measure of self-protection.
It’s like learning karate for self-defense, giving you confidence as you negotiate the wider world (and hoping that you never have to use it).
When it comes to identity protection software, McAfee provides a proven solution with our identity protection and privacy services. The protection includes alerts if your sensitive information is found on the dark web (up to 10 months sooner than other providers), personal data cleanup from sites gathering and selling your information, and an unlimited virtual public network (VPN) service that protects your privacy as you use public Wi-Fi networks.
You’ll also get up to $1 million in identity theft coverage and hands-on restoration support to help you reclaim your identity.
Simple, obvious passwords and passcodes (like your street address, your birthday, your kids’ or pets’ names, or “1234” or “abcd”) are easy for cybercriminals to crack, giving them unwanted access to your private data.
The stronger your password, the better your protection. Some best password practices include:
It’s important not to be a standing target. Just as you should use different passwords for everything, you should regularly change your passwords. You should do this a few times a year (although some cyber experts say this might not be necessary if you have a long and very complicated password).
If you have a number of passwords that you update often, it might be worth getting a password manager like McAfee True Key to keep track of them. Not only will you not be faced with remembering all your different passwords or writing them down (also a no-no), but it can also help you create and store unique passwords.
The software uses the strongest encryption algorithms available to protect your passwords, scrambling them so no one else can access them. It’ll also suggest new passwords and automatically log you into your online accounts with just one master password.
Another important line of defense is multi-factor authentication (sometimes known as two-factor authentication). This system uses a password and a second piece of verification — often an SMS message sent to your Android device or iPhone — to authenticate your identity.
This provides hard-to-beat protection even if a hacker has your password. Besides receiving SMS codes, there are also code-generating apps and physical security keys.
Thinking before you click on an email or text is a very important defense against phishing scams. Your bank won’t send you an email or text notifying you that there’s been suspicious activity on your account.
Does getting a large refund from your phone company sound too good to be true? It is. Similarly, the Internal Revenue Service (IRS) won’t text to tell you that you owe them money, and princes aren’t going to give you a fortune out of the blue.
Internet users beware: If you’re not absolutely certain that the text message you received is from a legitimate and trusted source, delete it. You can always contact the business or person directly to confirm that the message is legit.
Any operating system or app you use is open to malicious cyberattacks. This is why you should keep all your software up to date with the latest versions. Software developers are continually fixing holes in their products and offering cybersecurity patches to make them as safe and hacker-proof as possible.
Make sure your software, firmware, and security settings are up to date on your home’s Wi-Fi router, as well. You can often change your settings to allow for automatic updates.
Sure, who doesn’t like to go to a cafe, library, or hotel lobby to use the free Wi-Fi? But security is often weak in these public networks. If you open your online banking account or access personal information, you may unwittingly be giving a personal invitation to eavesdropping cybercriminals.
This is where the bank-grade level of protection of McAfee Secure VPN comes in, which automatically turns on when you need it and keeps you safe on public Wi-Fi networks.
Even if your device does get hacked, you can protect vital information on your Windows or macOS system with an encryption program like BitLocker or FileVault. You can protect any hard drive you use, including portable ones and USB keys.
It’s also a good idea to only shop at encrypted websites marked with the prefix “HTTPS” in their URLs.
One of the best ways to surf the web in comfort while keeping hackers at bay is with the comprehensive solutions provided by McAfee Total Protection.
Your protection includes proactive measures (meaning we’ll guide you to the best choices for prevention), early detection, and expert identity theft support.
This means you’ll get identity monitoring, up to $1 million in identity theft coverage, lost wallet protection, premium antivirus software, a secure VPN, and personal data removal. In particular, our Personal Data Cleanup service will help find and remove your personal information from data broker websites and people search sites.
With McAfee, you don’t have to be afraid of hackers. Let us deal with them.
The post How to Stay One Step Ahead of Hackers appeared first on McAfee Blog.
Our personal and professional lives are becoming increasingly intertwined with the online world. Regular internet usage has made us all prone to cyber-security risks. You leave a digital footprint every time you use the internet, which is a trace of all your online activities.
When you create new accounts or subscribe to different websites, you give them explicit (or implicit, through their family of apps or subsidiary websites) access to your personal and credit card information. In other cases, websites might track basic information without your knowledge, such as your location and search history.
There is an industry of data brokers specifically dedicated to keeping track of user data, packaging it, and supplying it to tech companies who use it to run targeted ads and enhance on-platform user experience. Given the widespread use of the internet and exponential improvements in technology, data has become a valuable commodity — creating a need for the sale and purchase of user data.
This article discusses how data brokers sell your personal information and how you can minimize risk.
Data brokers are companies that aggregate user information from various sources on the internet. They collect, collate, package, and sometimes even analyze this data to create a holistic and coherent version of you online. This data is then supplied to tech companies to fuel their third-party advertising-centered business models.
Companies interested in buying data include but are not limited to:
These companies and social media platforms use your data to better understand target demographics and the content with which they interact. While the practice isn’t unethical in and of itself (personalizing user experiences and creating more convenient UIs are usually cited as the primary reasons for it), it does make your data vulnerable to malicious attacks targeted toward big-tech servers.
Most of your online activities are related. Devices like your phone, laptop, tablets, and even fitness watches are linked to each other. Moreover, you might use one email ID for various accounts and subscriptions. This online interconnectedness makes it easier for data brokers to create a cohesive user profile.
Mobile phone apps are the most common way for data brokerage firms to collect your data. You might have countless apps for various purposes, such as financial transactions, health and fitness, or social media.
A number of these apps usually fall under the umbrella of the same or subsidiary family of apps, all of which work toward collecting and supplying data to big tech platforms. Programs like Google’s AdSense make it easier for developers to monetize their apps in exchange for the user information they collect.
Data brokers also collect data points like your home address, full name, Social Security number, phone number, and date of birth. They have automated scraping tools to quickly collect relevant information from public profiles.[Text Wrapping Break]
Lastly, data brokers can gather data from other third parties that track your cookies or even place trackers or cookies on your browsers. Cookies are small data files that track your online activities when visiting different websites. They track your IP address and browsing history, which third parties can exploit. Cookies are also the reason you see personalized ads and products.
Data brokers collate your private information into one package and sell it to “people search” websites like Spokeo or TruePeopleSearch. You or a tech business can use these websites to search for people and get extensive consumer data. People search sites also contain public records like voter registration information, marriage records, and birth certificates. This data is used for consumer research and large-scale data analysis.
Next, marketing and sales firms are some of data brokers’ biggest clients. These companies purchase massive data sets from data brokers to research your data profile. They have advanced algorithms to segregate users into various consumer groups and target you specifically. Their predictive algorithms can suggest personalized ads and products to generate higher lead generation and conversation percentages for their clients.
We tend to accept the terms and conditions that various apps ask us to accept without thinking twice or reading the fine print. You probably cannot proceed without letting the app track certain data or giving your personal information. To a certain extent, we trade some of our privacy for convenience. This becomes public information, and apps and data brokers collect, track, and use our data however they please while still complying with the law.
There is no comprehensive privacy law in the U.S. on a federal level. This allows data brokers to collect personal information and condense it into marketing insights. While not all methods of gathering private data are legal, it is difficult to track the activities of data brokers online (especially on the dark web). As technology advances, there are also easier ways to harvest and exploit data.
Vermont and California have already enacted laws to regulate the data brokerage industry. In 2018, Vermont passed the country’s first data broker legislation. This requires data brokers to register annually with the Secretary of State and provide information about their data collection activities, opt-out policies, purchaser credentialing practices, and data breaches.
California has passed similar laws to make data brokering a more transparent industry. For risk mitigation of data brokerage, the Federal Trade Commission (FTC) has published reports and provided recommendations to Congress to reduce the engagement of data broker firms. Giving individuals the right to opt-out of the sale of their personal data is a step toward a more rigorous law regarding data privacy.
Some data brokers let you remove your information from their websites. There are also extensive guides available online that list the method by which you can opt-out of some of the biggest data brokering firms. For example, a guide by Griffin Boyce, the systems administrator at Harvard University’s Berkman Klein Center for Internet and Society, provides detailed information on how to opt-out of a long list of data broker companies.
Acxiom, LLC is one of the largest data brokering firms and has collected data for approximately 68% of people who have an online presence. You can opt-out of their data collection either through their website or by calling them directly.
Epsilon Data Management is another big player in the data broker industry that operates as a marketing service and marketing analytics company. You can opt-out of their website through various methods such as by email, phone, and mail. Credit rating agencies like Experian and Equifax are also notorious for collecting your data. Similarly, you can opt-out through their websites or by calling them.
McAfee is a pioneer in providing online and offline data protection to its customers. We offer numerous cybersecurity services for keeping your information private and secure.
With regard to data brokers, we enable users to do a personal data clean-up. Cleaning up your personal data online may be a difficult task, as it requires you to reach out to multiple data brokers and opt out. Instead, sign up for McAfee’s Personal Data Cleanup feature to do a convenient and thorough personal data clean-up. We will search for traces of your personal data and assist in getting it removed.
The post How Data Brokers Sell Your Identity appeared first on McAfee Blog.
Over her 25-year-plus career, Saleema Syed has seen the information security industry from a variety of vantage points, all while championing women in technology. Syed worked as director of business systems and data management for Duo Security before rising to vice president of information technology. Later, after Duo was acquired by Cisco, she transitioned to new roles within the larger organization and now heads up operations for Webex Marketing. In this position Syed brings structure across different functions of marketing including brand, events and technology while also serving as chief operating officer for Chief Marketing Officer Aruna Ravichandran.
“I fell in love with the culture, the kindness, the heart of this company,” Syed said.
Recently, she shared her passion for problem solving and inclusion with the Duo Blog, along with the advice she gives mentees navigating their own career paths.
Saleema Syed: I like chaos and I love putting a method to the madness. With marketing we have to react to the market, react to the business, react internally. What energizes me is there’s never a dull day and there is always this ability to bring some overall end to end process.
I love running towards a burning car and figuring out how to put it out. I love change. I know change is the only constant and rather than running away from it, I thrive in it. I like to look at it and ask, “What can we do to break it down and figure out what we need to do?”
My brain works in terms of boxes and flows and charts and spreadsheets so when I look at something I’m like, “Okay, what is a box? What is a process? How do I untangle it?” I like sitting in the discomfort and understanding what to do to get out of it.
Saleema Syed: There are three things I always keep in mind when I look at what I’m doing and where I want to be. One is, at the core of it, does it fill my cup of empathy and allow me to be true to who I am in how I treat people or how I build a team?
The second thing is, will I have the opportunity to influence and impact the people on the team or my family? How do I show myself to my daughter who is growing and seeing how to become who she is as a career person?
The third thing is, is it something new and am I learning something? Continuous learning is a huge part of who I am, so that drives me to get out of my comfort zone constantly.
When I’m changing jobs people usually say, “You’ve set up this team, you’re so comfortable. Now all you have to do is sit back and execute.” And my answer is, “That’s exactly why I am moving.”
If I am comfortable I’m not learning, and I don’t know if I’m adding any more value than I’ve set up. That means it’s time for me to move on and elevate somebody. What I’m doing is sending the elevator down to somebody on the team to grow.
That’s why I’ve had people who work for me for many years follow me through multiple organizations, which as a leader has been my pinnacle of what I call my success. Success is not my role; it is how many people I have impacted and influenced.
Saleema Syed: I keep going back to Duo because working at that organization and meeting those people defined me as a human being. One of the strategic pillars of that organization is to be kinder than necessary.
However complicated the work challenges are, those around me must be aligned with what my integral values are and who I am. They have to have empathy and kindness in their heart. If that is not there, no matter how much I love solving challenges and know I can solve them, I’m not going to go for it. I’ve been extremely lucky at Duo, Cisco and Webex that I’ve been around those kinds of people.
If you look at Webex, I love the core of what we are, the journey we are on, the inclusivity. We are not just selling Webex messaging or other products. At the heart of it we are looking at how we are influencing people and things around us by making sure that there is inclusivity in the collaboration tools that we are launching.
Saleema Syed: My leadership style is pretty simple: nobody works for me; people work with me. I lead with making sure that people know this is the problem you’re trying to solve, here is the context of what we are trying to do. Now, let’s figure out how we solve it. That is something that has helped my team be part of the problem solving that I love to do.
When I interview people my first questions are, “What does the job bring to you? How would this job fill your cup?” That throws people off every time. You can teach any technology, you can teach any skill set, but if you don’t have the basic passion, the attitude to be able to do this job, then everything else can just go out the door.
Saleema Syed: I have a very diverse background. I am an Indian by birth and grew up in the Middle East. When I went into engineering, finished my education and started my career, one of the things I realized was that as a woman of color, I always wanted to apply for positions that I was fully qualified for. I wanted to make sure I knew everything about the job because a very big fear was being asked a question in the interview I didn’t know. LinkedIn’s Gender Insights Report found that women apply for 20% fewer jobs than men despite similar job search behaviors. That has been a very challenging mental barrier for me to break.
Trey Boynton, who was at Duo and now she’s leading Cisco in a beautiful journey of diversity as the senior director of inclusion and collaboration strategy always said, “We have to have that bicycle lane on the road, whether it is for females, whether it is for people of color or any LGBTQIA+ community members. That is how we get people to bring that confidence in to learn, grow and then they can merge easily.”
“Passion is a part of who I am and is contributing to my growth.” – Saleema Syed
Whatever I faced as I was growing up, whether it was my dark skin, whether it was my accent, whether it was, “Oh, you’re way too passionate” has been some of the feedback that I’ve gotten. In my career if I’m told I’m way too passionate I turn that around and say, “Passion is a part of who I am and is contributing to my growth.”
Saleema Syed: Within Webex, within Cisco, I try to be part of anything that I can do in terms of giving back to the community. I’m definitely a big proponent of women in technology. In the local Dallas area I run a program by myself and go into schools and advocate for girls in STEM. Cisco is amazing in how it gives us time to volunteer. I love that educating kids is part of my journey of giving back. That’s the generation you can influence.
How do we enable children and women to be more open to technology and being part of the technology field? Let’s look at the percentage of diversity in the technology field and be aware of it. It’s not only about the diversity numbers, but are we bringing in candidates at the leadership level and giving them not just a seat at the table but a voice at the table, too?
You also have to talk about what you do and with passion and energy because if you don’t, people get intimidated. If you can influence one person who comes from an underrepresented community, imagine what you are doing, not just for that person, but for his household, for his family, for his extended community. I have a lot more to do, but as I get into the next decade of my life and my career, that is something that is a huge focus for me.
Saleema Syed: First and foremost it’s very important to spend time and understand the business and the products in whatever industry you’re going into. It is key to your growth. Especially if it’s a security industry, take time to understand the products, the technology or the function that you’re trying to get into. Contextual understanding and product understanding are extremely important.
The second piece is to keep learning. Cisco is amazing in trying to help you learn and support you financially to be able to do it. I went back and got my executive MBA four years ago. Give yourself a goal of learning a new something, whether it is a new function, new technology or new leadership skill.
The third piece is to create a spreadsheet of where you want to be in two years. Put that out there and then work back just like you would do a project plan. Work back month by month, quarter by quarter. What are the skill sets you need to learn to get there?
The last part is: Do the job you want versus the job you are in. Of course, you have to do the job you are in, but do the job you want to get to. Don’t wait for a title, don’t wait for a promotion to act. No. What do you want to be? Show that to your leaders and yourself. The title will come, money will come, everything will come, but am I doing the job that I want and enjoy and I want to get to?
To learn more about Webex, Cisco and Duo Security and how you can apply your passion, advocacy and problem solving to make a difference in cybersecurity, browse our open roles.
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
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