How Did Authorities Identify the Alleged Lockbit Boss?

Last week, the United States joined the U.K. and Australia in sanctioning and charging a Russian man named Dmitry Yuryevich Khoroshev as the leader of the infamous LockBit ransomware group. LockBit’s leader “LockBitSupp” claims the feds named the wrong guy, saying the charges don’t explain how they connected him to Khoroshev. This post examines the activities of Khoroshev’s many alter egos on the cybercrime forums, and tracks the career of a gifted malware author who has written and sold malicious code for the past 14 years.

On May 7, the U.S. Department of Justice indicted Khoroshev on 26 criminal counts, including extortion, wire fraud, and conspiracy. The government alleges Khoroshev created, sold and used the LockBit ransomware strain to personally extort more than $100 million from hundreds of victim organizations, and that LockBit as a group extorted roughly half a billion dollars over four years.

Federal investigators say Khoroshev ran LockBit as a “ransomware-as-a-service” operation, wherein he kept 20 percent of any ransom amount paid by a victim organization infected with his code, with the remaining 80 percent of the payment going to LockBit affiliates responsible for spreading the malware.

Financial sanctions levied against Khoroshev by the U.S. Department of the Treasury listed his known email and street address (in Voronezh, in southwest Russia), passport number, and even his tax ID number (hello, Russian tax authorities). The Treasury filing says Khoroshev used the emails sitedev5@yandex.ru, and khoroshev1@icloud.com.

According to DomainTools.com, the address sitedev5@yandex.ru was used to register at least six domains, including a Russian business registered in Khoroshev’s name called tkaner.com, which is a blog about clothing and fabrics.

A search at the breach-tracking service Constella Intelligence on the phone number in Tkaner’s registration records  — 7.9521020220 — brings up multiple official Russian government documents listing the number’s owner as Dmitri Yurievich Khoroshev.

Another domain registered to that phone number was stairwell[.]ru, which at one point advertised the sale of wooden staircases. Constella finds that the email addresses webmaster@stairwell.ru and admin@stairwell.ru used the password 225948.

DomainTools reports that stairwell.ru for several years included the registrant’s name as “Dmitrij Ju Horoshev,” and the email address pin@darktower.su. According to Constella, this email address was used in 2010 to register an account for a Dmitry Yurievich Khoroshev from Voronezh, Russia at the hosting provider firstvds.ru.

Cyber intelligence firm Intel 471 finds that pin@darktower.ru was used by a Russian-speaking member called Pin on the English-language cybercrime forum Opensc. Pin was active on Opensc around March 2012, and authored 13 posts that mostly concerned data encryption issues, or how to fix bugs in code.

Other posts concerned custom code Pin claimed to have written that would bypass memory protections on Windows XP and Windows 7 systems, and inject malware into memory space normally allocated to trusted applications on a Windows machine.

Pin also was active at that same time on the Russian-language security forum Antichat, where they told fellow forum members to contact them at the ICQ instant messenger number 669316.

NEROWOLFE

A search on the ICQ number 669316 at Intel 471 shows that in April 2011, a user by the name NeroWolfe joined the Russian cybercrime forum Zloy using the email address d.horoshev@gmail.com, and from an Internet address in Voronezh, RU.

Constella finds the same password tied to webmaster@stairwell.ru (225948) was used by the email address 3k@xakep.ru, which Intel 471 says was registered to more than a dozen NeroWolfe accounts across just as many Russian cybercrime forums between 2011 and 2015.

NeroWolfe’s introductory post to the forum Verified in Oct. 2011 said he was a system administrator and C++ coder.

“Installing SpyEYE, ZeuS, any DDoS and spam admin panels,” NeroWolfe wrote. This user said they specialize in developing malware, creating computer worms, and crafting new ways to hijack Web browsers.

“I can provide my portfolio on request,” NeroWolfe wrote. “P.S. I don’t modify someone else’s code or work with someone else’s frameworks.”

In April 2013, NeroWolfe wrote in a private message to another Verified forum user that he was selling a malware “loader” program that could bypass all of the security protections on Windows XP and Windows 7.

“The access to the network is slightly restricted,” NeroWolfe said of the loader, which he was selling for $5,000. “You won’t manage to bind a port. However, it’s quite possible to send data. The code is written in C.”

In an October 2013 discussion on the cybercrime forum Exploit, NeroWolfe weighed in on the karmic ramifications of ransomware. At the time, ransomware-as-a-service didn’t exist yet, and many members of Exploit were still making good money from “lockers,” relatively crude programs that locked the user out of their system until they agreed to make a small payment (usually a few hundred dollars via prepaid Green Dot cards).

Lockers, which presaged the coming ransomware scourge, were generally viewed by the Russian-speaking cybercrime forums as harmless moneymaking opportunities, because they usually didn’t seek to harm the host computer or endanger files on the system. Also, there were still plenty of locker programs that aspiring cybercriminals could either buy or rent to make a steady income.

NeroWolfe reminded forum denizens that they were just as vulnerable to ransomware attacks as their would-be victims, and that what goes around comes around.

“Guys, do you have a conscience?,” NeroWolfe wrote. “Okay, lockers, network gopstop aka business in Russian. The last thing was always squeezed out of the suckers. But encoders, no one is protected from them, including the local audience.”

If Khoroshev was ever worried that someone outside of Russia might be able to connect his early hacker handles to his real life persona, that’s not clear from reviewing his history online. In fact, the same email address tied to so many of NeroWolfe’s accounts on the forums — 3k@xakep.ru — was used in 2011 to create an account for a Dmitry Yurevich Khoroshev on the Russian social media network Vkontakte.

NeroWolfe seems to have abandoned all of his forum accounts sometime in 2016. In November 2016, an exploit[.]ru member filed an official complaint against NeroWolfe, saying NeroWolfe had been paid $2,000 to produce custom code but never finished the project and vanished.

It’s unclear what happened to NeroWolfe or to Khoroshev during this time. Maybe he got arrested, or some close associates did. Perhaps he just decided it was time to lay low and hit the reset on his operational security efforts, given his past failures in this regard. It’s also possible NeroWolfe landed a real job somewhere for a few years, fathered a child, and/or had to put his cybercrime career on hold.

PUTINKRAB

Or perhaps Khoroshev saw the coming ransomware industry for the endless pot of gold that it was about to become, and then dedicated himself to working on custom ransomware code. That’s what the government believes.

The indictment against Khoroshev says he used the hacker nickname Putinkrab, and Intel 471 says this corresponds to a username that was first registered across three major Russian cybercrime forums in early 2019.

KrebsOnSecurity could find no obvious connections between Putinkrab and any of Khoroshev’s older identities. However, if Putinkrab was Khoroshev, he would have learned from his past mistakes and started fresh with a new identity (which he did). But also, it is likely the government hasn’t shared all of the intelligence it has collected against him (more on that in a bit).

Putinkrab’s first posts on the Russian cybercrime forums XSS, Exploit and UFOLabs saw this user selling ransomware source code written in C.

In April 2019, Putkinkrab offered an affiliate program that would run on top of his custom-made ransomware code.

“I want to work for a share of the ransoms: 20/80,” Putinkrab wrote on Exploit. “20 percent is my percentage for the work, you get 80% of the ransoms. The percentage can be reduced up to 10/90 if the volumes are good. But now, temporarily, until the service is fully automated, we are working using a different algorithm.”

Throughout the summer of 2019, Putinkrab posted multiple updates to Exploit about new features being added to his ransomware strain, as well as novel evasion techniques to avoid detection by security tools. He also told forum members he was looking for investors for a new ransomware project based on his code.

In response to an Exploit member who complained that the security industry was making it harder to profit from ransomware, Putinkrab said that was because so many cybercriminals were relying on crappy ransomware code.

“The vast majority of top antiviruses have acquired behavioral analysis, which blocks 95% of crypto-lockers at their root,” Putinkrab wrote. “Cryptolockers made a lot of noise in the press, but lazy system administrators don’t make backups after that. The vast majority of cryptolockers are written by people who have little understanding of cryptography. Therefore, decryptors appear on the Internet, and with them the hope that files can be decrypted without paying a ransom. They just sit and wait. Contact with the owner of the key is lost over time.”

Putinkrab said he had every confidence his ransomware code was a game-changer, and a huge money machine.

“The game is just gaining momentum,” Putinkrab wrote. “Weak players lose and are eliminated.”

The rest of his response was structured like a poem:

“In this world, the strongest survive.
Our life is just a struggle.
The winner will be the smartest,
Who has his head on his shoulders.”

Putinkrab’s final post came on August 23, 2019. The Justice Department says the LockBit ransomware affiliate program was officially launched five months later. From there on out, the government says, Khoroshev adopted the persona of LockBitSupp. In his introductory post on Exploit, LockBit’s mastermind said the ransomware strain had been in development since September 2019.

The original LockBit malware was written in C (a language that NeroWolfe excelled at). Here’s the original description of LockBit, from its maker:

“The software is written in C and Assembler; encryption is performed through the I/O Completion Port; there is a port scanning local networks and an option to find all DFS, SMB, WebDAV network shares, an admin panel in Tor, automatic test decryption; a decryption tool is provided; there is a chat with Push notifications, a Jabber bot that forwards correspondence and an option to terminate services/processes in line which prevent the ransomware from opening files at a certain moment. The ransomware sets file permissions and removes blocking attributes, deletes shadow copies, clears logs and mounts hidden partitions; there is an option to drag-and-drop files/folders and a console/hidden mode. The ransomware encrypts files in parts in various places: the larger the file size, the more parts there are. The algorithms used are AES + RSA.

You are the one who determines the ransom amount after communicating with the victim. The ransom paid in any currency that suits you will be transferred to your wallets. The Jabber bot serves as an admin panel and is used for banning, providing decryption tools, chatting – Jabber is used for absolutely everything.”

CONCLUSION

Does the above timeline prove that NeroWolfe/Khoroshev is LockBitSupp? No. However, it does indicate Khoroshev was for many years deeply invested in countless schemes involving botnets, stolen data, and malware he wrote that others used to great effect. NeroWolfe’s many private messages from fellow forum members confirm this.

NeroWolfe’s specialty was creating custom code that employed novel stealth and evasion techniques, and he was always quick to volunteer his services on the forums whenever anyone was looking help on a malware project that called for a strong C or C++ programmer.

Someone with those qualifications — as well as demonstrated mastery of data encryption and decryption techniques — would have been in great demand by the ransomware-as-a-service industry that took off at around the same time NeroWolfe vanished from the forums.

Someone like that who is near or at the top of their game vis-a-vis their peers does not simply walk away from that level of influence, community status, and potential income stream unless forced to do so by circumstances beyond their immediate control.

It’s important to note that Putinkrab didn’t just materialize out of thin air in 2019 — suddenly endowed with knowledge about how to write advanced, stealthy ransomware strains. That knowledge clearly came from someone who’d already had years of experience building and deploying ransomware strains against real-life victim organizations.

Thus, whoever Putinkrab was before they adopted that moniker, it’s a safe bet they were involved in the development and use of earlier, highly successful ransomware strains. One strong possible candidate is Cerber ransomware, the most popular and effective affiliate program operating between early 2016 and mid-2017. Cerber thrived because it emerged as an early mover in the market for ransomware-as-a-service offerings.

In February 2024, the FBI seized LockBit’s cybercrime infrastructure on the dark web, following an apparently lengthy infiltration of the group’s operations. The United States has already indicted and sanctioned at least five other alleged LockBit ringleaders or affiliates, so presumably the feds have been able to draw additional resources from those investigations.

Also, it seems likely that the three national intelligence agencies involved in bringing these charges are not showing all of their cards. For example, the Treasury documents on Khoroshev mention a single cryptocurrency address, and yet experts interviewed for this story say there are no obvious clues connecting this address to Khoroshev or Putinkrab.

But given that LockBitSupp has been actively involved in Lockbit ransomware attacks against organizations for four years now, the government almost certainly has an extensive list of the LockBit leader’s various cryptocurrency addresses — and probably even his bank accounts in Russia. And no doubt the money trail from some of those transactions was traceable to its ultimate beneficiary (or close enough).

Not long after Khoroshev was charged as the leader of LockBit, a number of open-source intelligence accounts on Telegram began extending the information released by the Treasury Department. Within hours, these sleuths had unearthed more than a dozen credit card accounts used by Khoroshev over the past decade, as well as his various bank account numbers in Russia.

The point is, this post is based on data that’s available to and verifiable by KrebsOnSecurity. Woodward & Bernstein’s source in the Watergate investigation — Deep Throat — famously told the two reporters to “follow the money.” This is always excellent advice. But these days, that can be a lot easier said than done — especially with people who a) do not wish to be found, and b) don’t exactly file annual reports.

Russian FSB Counterintelligence Chief Gets 9 Years in Cybercrime Bribery Scheme

The head of counterintelligence for a division of the Russian Federal Security Service (FSB) was sentenced last week to nine years in a penal colony for accepting a USD $1.7 million bribe to ignore the activities of a prolific Russian cybercrime group that hacked thousands of e-commerce websites. The protection scheme was exposed in 2022 when Russian authorities arrested six members of the group, which sold millions of stolen payment cards at flashy online shops like Trump’s Dumps.

As reported by The Record, a Russian court last week sentenced former FSB officer Grigory Tsaregorodtsev for taking a $1.7 million bribe from a cybercriminal group that was seeking a “roof,” a well-placed, corrupt law enforcement official who could be counted on to both disregard their illegal hacking activities and run interference with authorities in the event of their arrest.

Tsaregorodtsev was head of the counterintelligence department for a division of the FSB based in Perm, Russia. In February 2022, Russian authorities arrested six men in the Perm region accused of selling stolen payment card data. They also seized multiple carding shops run by the gang, including Ferum Shop, Sky-Fraud, and Trump’s Dumps, a popular fraud store that invoked the 45th president’s likeness and promised to “make credit card fraud great again.”

All of the domains seized in that raid were registered by an IT consulting company in Perm called Get-net LLC, which was owned in part by Artem Zaitsev — one of the six men arrested. Zaitsev reportedly was a well-known programmer whose company supplied services and leasing to the local FSB field office.

Russian news sites report that Internal Affairs officials with the FSB grew suspicious when Tsaregorodtsev became a little too interested in the case following the hacking group’s arrests. The former FSB agent had reportedly assured the hackers he could have their case transferred and that they would soon be free.

But when that promised freedom didn’t materialize, four the of the defendants pulled the walls down on the scheme and brought down their own roof. The FSB arrested Tsaregorodtsev, and seized $154,000 in cash, 100 gold bars, real estate and expensive cars.

At Tsaregorodtsev’s trial, his lawyers argued that their client wasn’t guilty of bribery per se, but that he did admit to fraud because he was ultimately unable to fully perform the services for which he’d been hired.

The Russian news outlet Kommersant reports that all four of those who cooperated were released with probation or correctional labor. Zaitsev received a sentence of 3.5 years in prison, and defendant Alexander Kovalev got four years.

In 2017, KrebsOnSecurity profiled Trump’s Dumps, and found the contact address listed on the site was tied to an email address used to register more than a dozen domains that were made to look like legitimate Javascript calls many e-commerce sites routinely make to process transactions — such as “js-link[dot]su,” “js-stat[dot]su,” and “js-mod[dot]su.”

Searching on those malicious domains revealed a 2016 report from RiskIQ, which shows the domains featured prominently in a series of hacking campaigns against e-commerce websites. According to RiskIQ, the attacks targeted online stores running outdated and unpatched versions of shopping cart software from Magento, Powerfront and OpenCart.

Those shopping cart flaws allowed the crooks to install “web skimmers,” malicious Javascript used to steal credit card details and other information from payment forms on the checkout pages of vulnerable e-commerce sites. The stolen customer payment card details were then sold on sites like Trump’s Dumps and Sky-Fraud.

Who Stole 3.6M Tax Records from South Carolina?

For nearly a dozen years, residents of South Carolina have been kept in the dark by state and federal investigators over who was responsible for hacking into the state’s revenue department in 2012 and stealing tax and bank account information for 3.6 million people. The answer may no longer be a mystery: KrebsOnSecurity found compelling clues suggesting the intrusion was carried out by the same Russian hacking crew that stole of millions of payment card records from big box retailers like Home Depot and Target in the years that followed.

Questions about who stole tax and financial data on roughly three quarters of all South Carolina residents came to the fore last week at the confirmation hearing of Mark Keel, who was appointed in 2011 by Gov. Nikki Haley to head the state’s law enforcement division. If approved, this would be Keel’s third six-year term in that role.

The Associated Press reports that Keel was careful not to release many details about the breach at his hearing, telling lawmakers he knows who did it but that he wasn’t ready to name anyone.

“I think the fact that we didn’t come up with a whole lot of people’s information that got breached is a testament to the work that people have done on this case,” Keel asserted.

A ten-year retrospective published in 2022 by The Post and Courier in Columbia, S.C. said investigators determined the breach began on Aug. 13, 2012, after a state IT contractor clicked a malicious link in an email. State officials said they found out about the hack from federal law enforcement on October 10, 2012.

KrebsOnSecurity examined posts across dozens of cybercrime forums around that time, and found only one instance of someone selling large volumes of tax data in the year surrounding the breach date.

On Oct. 7, 2012 — three days before South Carolina officials say they first learned of the intrusion — a notorious cybercriminal who goes by the handle “Rescator” advertised the sale of “a database of the tax department of one of the states.”

“Bank account information, SSN and all other information,” Rescator’s sales thread on the Russian-language crime forum Embargo read. “If you purchase the entire database, I will give you access to it.”

A week later, Rescator posted a similar offer on the exclusive Russian forum Mazafaka, saying he was selling information from a U.S. state tax database, without naming the state. Rescator said the data exposed included Social Security Number (SSN), employer, name, address, phone, taxable income, tax refund amount, and bank account number.

“There is a lot of information, I am ready to sell the entire database, with access to the database, and in parts,” Rescator told Mazafaka members. “There is also information on corporate taxpayers.”

On Oct. 26, 2012, the state announced the breach publicly. State officials said they were working with investigators from the U.S. Secret Service and digital forensics experts from Mandiant, which produced an incident report (PDF) that was later published by South Carolina Dept. of Revenue. KrebsOnSecurity sought comment from the Secret Service, South Carolina prosecutors, and Mr. Keel’s office. This story will be updated if any of them respond. Update: The Secret Service declined to comment.

On Nov. 18, 2012, Rescator told fellow denizens of the forum Verified he was selling a database of 65,000 records with bank account information from several smaller, regional financial institutions. Rescator’s sales thread on Verified listed more than a dozen database fields, including account number, name, address, phone, tax ID, date of birth, employer and occupation.

Asked to provide more context about the database for sale, Rescator told forum members the database included financial records related to tax filings of a U.S. state. Rescator added that there was a second database of around 80,000 corporations that included social security numbers, names and addresses, but no financial information.

The AP says South Carolina paid $12 million to Experian for identity theft protection and credit monitoring for its residents after the breach.

“At the time, it was one of the largest breaches in U.S. history but has since been surpassed greatly by hacks to Equifax, Yahoo, Home Depot, Target and PlayStation,” the AP’s Jeffrey Collins wrote.

As it happens, Rescator’s criminal hacking crew was directly responsible for the 2013 breach at Target and the 2014 hack of Home Depot. The Target intrusion saw Rescator’s cybercrime shops selling roughly 40 million stolen payment cards, and 56 million cards from Home Depot customers.

Who is Rescator? On Dec. 14, 2023, KrebsOnSecurity published the results of a 10-year investigation into the identity of Rescator, a.k.a. Mikhail Borisovich Shefel, a 36-year-old who lives in Moscow and who recently changed his last name to Lenin.

Mr. Keel’s assertion that somehow the efforts of South Carolina officials following the breach may have lessened its impact on citizens seems unlikely. The stolen tax and financial data appears to have been sold openly on cybercrime forums by one of the Russian underground’s most aggressive and successful hacking crews.

While there are no indications from reviewing forum posts that Rescator ever sold the data, his sales threads came at a time when the incidence of tax refund fraud was skyrocketing.

Tax-related identity theft occurs when someone uses a stolen identity and SSN to file a tax return in that person’s name claiming a fraudulent refund. Victims usually first learn of the crime after having their returns rejected because scammers beat them to it. Even those who are not required to file a return can be victims of refund fraud, as can those who are not actually owed a refund from the U.S. Internal Revenue Service (IRS).

According to a 2013 report from the Treasury Inspector General’s office, the IRS issued nearly $4 billion in bogus tax refunds in 2012, and more than $5.8 billion in 2013. The money largely was sent to people who stole SSNs and other information on U.S. citizens, and then filed fraudulent tax returns on those individuals claiming a large refund but at a different address.

It remains unclear why Shefel has never been officially implicated in the breaches at Target, Home Depot, or in South Carolina. It may be that Shefel has been indicted, and that those indictments remain sealed for some reason. Perhaps prosecutors were hoping Shefel would decide to leave Russia, at which point it would be easier to apprehend him if he believed no one was looking for him.

But all signs are that Shefel is deeply rooted in Russia, and has no plans to leave. In January 2024, authorities in Australia, the United States and the U.K. levied financial sanctions against 33-year-old Russian man Aleksandr Ermakov for allegedly stealing data on 10 million customers of the Australian health insurance giant Medibank.

A week after those sanctions were put in place, KrebsOnSecurity published a deep dive on Ermakov, which found that he co-ran a Moscow-based IT security consulting business along with Mikhail Shefel called Shtazi-IT.

From Cybercrime Saul Goodman to the Russian GRU

In 2021, the exclusive Russian cybercrime forum Mazafaka was hacked. The leaked user database shows one of the forum’s founders was an attorney who advised Russia’s top hackers on the legal risks of their work, and what to do if they got caught. A review of this user’s hacker identities shows that during his time on the forums he served as an officer in the special forces of the GRU, the foreign military intelligence agency of the Russian Federation.

Launched in 2001 under the tagline “Network terrorism,” Mazafaka would evolve into one of the most guarded Russian-language cybercrime communities. The forum’s member roster included a Who’s Who of top Russian cybercriminals, and it featured sub-forums for a wide range of cybercrime specialities, including malware, spam, coding and identity theft.

In almost any database leak, the first accounts listed are usually the administrators and early core members. But the Mazafaka user information posted online was not a database file per se, and it was clearly edited, redacted and restructured by whoever released it. As a result, it can be difficult to tell which members are the earliest users.

The original Mazafaka is known to have been launched by a hacker using the nickname “Stalker.” However, the lowest numbered (non-admin) user ID in the Mazafaka database belongs to another individual who used the handle “Djamix,” and the email address djamix@mazafaka[.]ru.

From the forum’s inception until around 2008, Djamix was one of its most active and eloquent contributors. Djamix told forum members he was a lawyer, and nearly all of his posts included legal analyses of various public cases involving hackers arrested and charged with cybercrimes in Russia and abroad.

“Hiding with purely technical parameters will not help in a serious matter,” Djamix advised Maza members in September 2007. “In order to ESCAPE the law, you need to KNOW the law. This is the most important thing. Technical capabilities cannot overcome intelligence and cunning.”

Stalker himself credited Djamix with keeping Mazafaka online for so many years. In a retrospective post published to Livejournal in 2014 titled, “Mazafaka, from conception to the present day,” Stalker said Djamix had become a core member of the community.

“This guy is everywhere,” Stalker said of Djamix. “There’s not a thing on [Mazafaka] that he doesn’t take part in. For me, he is a stimulus-irritant and thanks to him, Maza is still alive. Our rallying force!”

Djamix told other forum denizens he was a licensed attorney who could be hired for remote or in-person consultations, and his posts on Mazafaka and other Russian boards show several hackers facing legal jeopardy likely took him up on this offer.

“I have the right to represent your interests in court,” Djamix said on the Russian-language cybercrime forum Verified in Jan. 2011. “Remotely (in the form of constant support and consultations), or in person – this is discussed separately. As well as the cost of my services.”

WHO IS DJAMIX?

A search on djamix@mazafaka[.]ru at DomainTools.com reveals this address has been used to register at least 10 domain names since 2008. Those include several websites about life in and around Sochi, Russia, the site of the 2014 Winter Olympics, as well as a nearby coastal town called Adler. All of those sites say they were registered to an Aleksei Safronov from Sochi who also lists Adler as a hometown.

The breach tracking service Constella Intelligence finds that the phone number associated with those domains — +7.9676442212 — is tied to a Facebook account for an Aleksei Valerievich Safronov from Sochi. Mr. Safronov’s Facebook profile, which was last updated in October 2022, says his ICQ instant messenger number is 53765. This is the same ICQ number assigned to Djamix in the Mazafaka user database.

A “Djamix” account on the forum privetsochi[.]ru (“Hello Sochi”) says this user was born Oct. 2, 1970, and that his website is uposter[.]ru. This Russian language news site’s tagline is, “We Create Communication,” and it focuses heavily on news about Sochi, Adler, Russia and the war in Ukraine, with a strong pro-Kremlin bent.

Safronov’s Facebook profile also gives his Skype username as “Djamixadler,” and it includes dozens of photos of him dressed in military fatigues along with a regiment of soldiers deploying in fairly remote areas of Russia. Some of those photos date back to 2008.

In several of the images, we can see a patch on the arm of Safronov’s jacket that bears the logo of the Spetsnaz GRU, a special forces unit of the Russian military. According to a 2020 report from the Congressional Research Service, the GRU operates both as an intelligence agency — collecting human, cyber, and signals intelligence — and as a military organization responsible for battlefield reconnaissance and the operation of Russia’s Spetsnaz military commando units.

“In recent years, reports have linked the GRU to some of Russia’s most aggressive and public intelligence operations,” the CRS report explains. “Reportedly, the GRU played a key role in Russia’s occupation of Ukraine’s Crimea region and invasion of eastern Ukraine, the attempted assassination of former Russian intelligence officer Sergei Skripal in the United Kingdom, interference in the 2016 U.S. presidential elections, disinformation and propaganda operations, and some of the world’s most damaging cyberattacks.”

According to the Russia-focused investigative news outlet Meduza, in 2014 the Russian Defense Ministry created its “information-operation troops” for action in “cyber-confrontations with potential adversaries.”

“Later, sources in the Defense Ministry explained that these new troops were meant to ‘disrupt the potential adversary’s information networks,'” Meduza reported in 2018. “Recruiters reportedly went looking for ‘hackers who have had problems with the law.'”

Mr. Safronov did not respond to multiple requests for comment. A 2018 treatise written by Aleksei Valerievich Safronov titled “One Hundred Years of GRU Military Intelligence” explains the significance of the bat in the seal of the GRU.

“One way or another, the bat is an emblem that unites all active and retired intelligence officers; it is a symbol of unity and exclusivity,” Safronov wrote. “And, in general, it doesn’t matter who we’re talking about – a secret GRU agent somewhere in the army or a sniper in any of the special forces brigades. They all did and are doing one very important and responsible thing.”

It’s unclear what role Mr. Safronov plays or played in the GRU, but it seems likely the military intelligence agency would have exploited his considerable technical skills, knowledge and connections on the Russian cybercrime forums.

Searching on Safronov’s domain uposter[.]ru in Constella Intelligence reveals that this domain was used in 2022 to register an account at a popular Spanish-language discussion forum dedicated to helping applicants prepare for a career in the Guardia Civil, one of Spain’s two national police forces. Pivoting on that Russian IP in Constella shows three other accounts were created at the same Spanish user forum around the same date.

Mark Rasch is a former cybercrime prosecutor for the U.S. Department of Justice who now serves as chief legal officer for the New York cybersecurity firm Unit 221B. Rasch said there has always been a close relationship between the GRU and the Russian hacker community, noting that in the early 2000s the GRU was soliciting hackers with the skills necessary to hack US banks in order to procure funds to help finance Russia’s war in Chechnya.

“The guy is heavily hooked into the Russian cyber community, and that’s useful for intelligence services,” Rasch said. “He could have been infiltrating the community to monitor it for the GRU. Or he could just be a guy wearing a military uniform.”

ICANN Launches Service to Help With WHOIS Lookups

More than five years after domain name registrars started redacting personal data from all public domain registration records, the non-profit organization overseeing the domain industry has introduced a centralized online service designed to make it easier for researchers, law enforcement and others to request the information directly from registrars.

In May 2018, the Internet Corporation for Assigned Names and Numbers (ICANN) — the nonprofit entity that manages the global domain name system — instructed all registrars to redact the customer’s name, address, phone number and email from WHOIS, the system for querying databases that store the registered users of domain names and blocks of Internet address ranges.

ICANN made the policy change in response to the General Data Protection Regulation (GDPR), a law enacted by the European Parliament that requires companies to gain affirmative consent for any personal information they collect on people within the European Union. In the meantime, registrars were to continue collecting the data but not publish it, and ICANN promised it would develop a system that facilitates access to this information.

At the end of November 2023, ICANN launched the Registration Data Request Service (RDRS), which is designed as a one-stop shop to submit registration data requests to participating registrars. This video from ICANN walks through how the system works.

Accredited registrars don’t have to participate, but ICANN is asking all registrars to join and says participants can opt out or stop using it at any time. ICANN contends that the use of a standardized request form makes it easier for the correct information and supporting documents to be provided to evaluate a request.

ICANN says the RDRS doesn’t guarantee access to requested registration data, and that all communication and data disclosure between the registrars and requestors takes place outside of the system. The service can’t be used to request WHOIS data tied to country-code top level domains (CCTLDs), such as those ending in .de (Germany) or .nz (New Zealand), for example.

As Catalin Cimpanu writes for Risky Business News, currently investigators can file legal requests or abuse reports with each individual registrar, but the idea behind the RDRS is to create a place where requests from “verified” parties can be honored faster and with a higher degree of trust.

The registrar community generally views public WHOIS data as a nuisance issue for their domain customers and an unwelcome cost-center. Privacy advocates maintain that cybercriminals don’t provide their real information in registration records anyway, and that requiring WHOIS data to be public simply causes domain registrants to be pestered by spammers, scammers and stalkers.

Meanwhile, security experts argue that even in cases where online abusers provide intentionally misleading or false information in WHOIS records, that information is still extremely useful in mapping the extent of their malware, phishing and scamming operations. What’s more, the overwhelming majority of phishing is performed with the help of compromised domains, and the primary method for cleaning up those compromises is using WHOIS data to contact the victim and/or their hosting provider.

Anyone looking for copious examples of both need only to search this Web site for the term “WHOIS,” which yields dozens of stories and investigations that simply would not have been possible without the data available in the global WHOIS records.

KrebsOnSecurity remains doubtful that participating registrars will be any more likely to share WHOIS data with researchers just because the request comes through ICANN. But I look forward to being wrong on this one, and will certainly mention it in my reporting if the RDRS proves useful.

Regardless of whether the RDRS succeeds or fails, there is another European law that takes effect in 2024 which is likely to place additional pressure on registrars to respond to legitimate WHOIS data requests. The new Network and Information Security Directive (NIS2), which EU member states have until October 2024 to implement, requires registrars to keep much more accurate WHOIS records, and to respond within as little as 24 hours to WHOIS data requests tied everything from phishing, malware and spam to copyright and brand enforcement.

Who’s Behind the SWAT USA Reshipping Service?

Last week, KrebsOnSecurity broke the news that one of the largest cybercrime services for laundering stolen merchandise was hacked recently, exposing its internal operations, finances and organizational structure. In today’s Part II, we’ll examine clues about the real-life identity of “Fearlless,” the nickname chosen by the proprietor of the SWAT USA Drops service.

Based in Russia, SWAT USA recruits people in the United States to reship packages containing pricey electronics that are purchased with stolen credit cards. As detailed in this Nov. 2 story, SWAT currently employs more than 1,200 U.S. residents, all of whom will be cut loose without a promised payday at the end of their first month reshipping stolen goods.

The current co-owner of SWAT, a cybercriminal who uses the nickname “Fearlless,” operates primarily on the cybercrime forum Verified. This Russian-language forum has tens of thousands of members, and it has suffered several hacks that exposed more than a decade’s worth of user data and direct messages.

January 2021 posts on Verified show that Fearlless and his partner Universalo purchased the SWAT reshipping business from a Verified member named SWAT, who’d been operating the service for years. SWAT agreed to transfer the business in exchange for 30 percent of the net profit over the ensuing six months.

Cyber intelligence firm Intel 471 says Fearlless first registered on Verified in February 2013. The email address Fearlless used on Verified leads nowhere, but a review of Fearlless’ direct messages on Verified indicates this user originally registered on Verified a year earlier as a reshipping vendor, under the alias “Apathyp.”

There are two clues supporting the conclusion that Apathyp and Fearlless are the same person. First, the Verified administrators warned Apathyp he had violated the forum’s rules barring the use of multiple accounts by the same person, and that Verified’s automated systems had detected that Apathyp and Fearlless were logging in from the same device.  Second, in his earliest private messages on Verified, Fearlless told others to contact him on an instant messenger address that Apathyp had claimed as his.

Intel 471 says Apathyp registered on Verified using the email address triploo@mail.ru. A search on that email address at the breach intelligence service Constella Intelligence found that a password commonly associated with it was “niceone.” But the triploo@mail.ru account isn’t connected to much else that’s interesting except a now-deleted account at Vkontakte, the Russian answer to Facebook.

However, in Sept. 2020, Apathyp sent a private message on Verified to the owner of a stolen credit card shop, saying his credentials no longer worked. Apathyp told the proprietor that his chosen password on the service was “12Apathy.”

A search on that password at Constella reveals it was used by just four different email addresses, two of which are particularly interesting: gezze@yandex.ru and gezze@mail.ru. Constella discovered that both of these addresses were previously associated with the same password as triploo@mail.ru — “niceone,” or some variation thereof.

Constella found that years ago gezze@mail.ru was used to create a Vkontakte account under the name Ivan Sherban (former password: “12niceone“) from Magnitogorsk, an industrial city in the southern region of Russia. That same email address is now tied to a Vkontakte account for an Ivan Sherban who lists his home as Saint Petersburg, Russia. Sherban’s profile photo shows a heavily tattooed, muscular and recently married individual with his beautiful new bride getting ready to drive off in a convertible sports car.

A pivotal clue for validating the research into Apathyp/Fearlless came from the identity intelligence firm myNetWatchman, which found that gezze@mail.ru at one time used the passwords “геззи1991” (gezze1991) and “gezze18081991.”

Care to place a wager on when Vkontakte says is Mr. Sherban’s birthday? Ten points if you answered August 18 (18081991).

Mr. Sherban did not respond to multiple requests for comment.

Russian Reshipping Service ‘SWAT USA Drop’ Exposed

One of the largest cybercrime services for laundering stolen merchandise was hacked recently, exposing its internal operations, finances and organizational structure. Here’s a closer look at the Russia-based SWAT USA Drop Service, which currently employs more than 1,200 people across the United States who are knowingly or unwittingly involved in reshipping expensive consumer goods purchased with stolen credit cards.

Among the most common ways that thieves extract cash from stolen credit card accounts is through purchasing pricey consumer goods online and reselling them on the black market. Most online retailers grew wise to these scams years ago and stopped shipping to regions of the world most frequently associated with credit card fraud, including Eastern Europe, North Africa, and Russia.

But such restrictions have created a burgeoning underground market for reshipping scams, which rely on willing or unwitting residents in the United States and Europe to receive stolen goods and relay them to crooks living in the embargoed areas.

Services like SWAT are known as “Drops for stuff” on cybercrime forums. The “drops” are people who have responded to work-at-home package reshipping jobs advertised on craigslist.com and job search sites. Most reshipping scams promise employees a monthly salary and even cash bonuses. In reality, the crooks in charge almost always stop communicating with drops just before the first payday, usually about a month after the drop ships their first package.

The packages arrive with prepaid shipping labels that are paid for with stolen credit card numbers, or with hijacked online accounts at FedEx and the US Postal Service. Drops are responsible for inspecting and verifying the contents of shipments, attaching the correct shipping label to each package, and sending them off via the appropriate shipping company.

SWAT takes a percentage cut (up to 50 percent) where “stuffers” — thieves armed with stolen credit card numbers — pay a portion of each product’s retail value to SWAT as the reshipping fee. The stuffers use stolen cards to purchase high-value products from merchants and have the merchants ship the items to the drops’ address. Once the drops receive and successfully reship the stolen packages, the stuffers then sell the products on the local black market.

The SWAT drop service has been around in various names and under different ownership for almost a decade. But in early October 2023, SWAT’s current co-owner — a Russian-speaking individual who uses the handle “Fearlless” — took to his favorite cybercrime forum to lodge a formal complaint against the owner of a competing reshipping service, alleging his rival had hacked SWAT and was trying to poach his stuffers and reshippers by emailing them directly.

Milwaukee-based security firm Hold Security shared recent screenshots of a working SWAT stuffer’s user panel, and those images show that SWAT currently lists more than 1,200 drops in the United States that are available for stuffers to rent. The contact information for Kareem, a young man from Maryland, was listed as an active drop. Contacted by KrebsOnSecurity, Kareem agreed to speak on condition that his full name not be used in this story.

Kareem said he’d been hired via an online job board to reship packages on behalf of a company calling itself CTSI, and that he’s been receiving and reshipping iPads and Apple watches for several weeks now. Kareem was less than thrilled to learn he would probably not be getting his salary on the promised payday, which was coming up in a few days.

Kareem said he was instructed to create an account at a website called portal-ctsi[.]com, where each day he was expected to log in and check for new messages about pending shipments. Anyone can sign up at this website as a potential reshipping mule, although doing so requires applicants to share a great deal of personal and financial information, as well as copies of an ID or passport matching the supplied name.

On a suspicion that the login page for portal-ctsi[.]com might be a custom coding job, KrebsOnSecurity selected “view source” from the homepage to expose the site’s HTML code. Grabbing a snippet of that code (e.g., “smarty/default/jui/js/jquery-ui-1.9.2.min.js”) and searching on it at publicwww.com reveals more than four dozen other websites running the same login panel. And all of those appear to be geared toward either stuffers or drops.

In fact, more than half of the domains that use this same login panel actually include the word “stuffer” in the login URL, according to publicwww. Each of the domains below that end in “/user/login.php” are sites for active and prospective drops, and each corresponds to a unique fake company that is responsible for managing its own stable of drops:

lvlup-store[.]com/stuffer/login.php
personalsp[.]com/user/login.php
destaf[.]com/stuffer/login.php
jaderaplus[.]com/stuffer/login.php
33cow[.]com/stuffer/login.php
panelka[.]net/stuffer/login.php
aaservice[.]net/stuffer/login.php
re-shipping[.]ru/stuffer/login.php
bashar[.]cc/stuffer/login.php
marketingyoursmall[.]biz/stuffer/login.php
hovard[.]xyz/stuffer/login.php
pullback[.]xyz/stuffer/login.php
telollevoexpress[.]com/stuffer/login.php
postme[.]today/stuffer/login.php
wint-job[.]com/stuffer/login.php
squadup[.]club/stuffer/login.php
mmmpack[.]pro/stuffer/login.php
yoursmartpanel[.]com/user/login.php
opt257[.]org/user/login.php
touchpad[.]online/stuffer/login.php
peresyloff[.]top/stuffer/login.php
ruzke[.]vodka/stuffer/login.php
staf-manager[.]net/stuffer/login.php
data-job[.]club/stuffer/login.php
logistics-services[.]org/user/login.php
swatship[.]club/stuffer/login.php
logistikmanager[.]online/user/login.php
endorphine[.]world/stuffer/login.php
burbon[.]club/stuffer/login.php
bigdropproject[.]com/stuffer/login.php
jobspaket[.]net/user/login.php
yourcontrolboard[.]com/stuffer/login.php
packmania[.]online/stuffer/login.php
shopping-bro[.]com/stuffer/login.php
dash-redtag[.]com/user/login.php
mnger[.]net/stuffer/login.php
begg[.]work/stuffer/login.php
dashboard-lime[.]com/user/login.php
control-logistic[.]xyz/user/login.php
povetru[.]biz/stuffer/login.php
dash-nitrologistics[.]com/user/login.php
cbpanel[.]top/stuffer/login.php
hrparidise[.]pro/stuffer/login.php
d-cctv[.]top/user/login.php
versandproject[.]com/user/login.php
packitdash[.]com/user/login.php
avissanti-dash[.]com/user/login.php
e-host[.]life/user/login.php
pacmania[.]club/stuffer/login.php

Why so many websites? In practice, all drops are cut loose within approximately 30 days of their first shipment — just before the promised paycheck is due. Because of this constant churn, each stuff shop operator must be constantly recruiting new drops. Also, with this distributed setup, even if one reshipping operation gets shut down (or exposed online), the rest can keep on pumping out dozens of packages a day.

A 2015 academic study (PDF) on criminal reshipping services found the average financial hit from a reshipping scheme per cardholder was $1,156.93. That study looked into the financial operations of several reshipping schemes, and estimated that approximately 1.6 million credit and debit cards are used to commit at least $1.8 billion in reshipping fraud each year.

It’s not hard to see how reshipping can be a profitable enterprise for card crooks. For example, a stuffer buys a stolen payment card off the black market for $10, and uses that card to purchase more than $1,100 worth of goods. After the reshipping service takes its cut (~$550), and the stuffer pays for his reshipping label (~$100), the stuffer receives the stolen goods and sells them on the black market in Russia for $1,400. He has just turned a $10 investment into more than $700. Rinse, wash, and repeat.

The breach at SWAT exposed not only the nicknames and contact information for all of its stuffers and drops, but also the group’s monthly earnings and payouts. SWAT apparently kept its books in a publicly accessible Google Sheets document, and that document reveals Fearlless and his business partner each routinely made more than $100,000 every month operating their various reshipping businesses.

The exposed SWAT financial records show this crime group has tens of thousands of dollars worth of expenses each month, including payments for the following recurring costs:

-advertising the service on crime forums and via spam;
-people hired to re-route packages, usually by voice over the phone;
-third-party services that sell hacked/stolen USPS/Fedex labels;
-“drops test” services, contractors who will test the honesty of drops by sending them fake jewelry;
-“documents,” e.g. sending drops to physically pick up legal documents for new phony front companies.

The spreadsheet also included the cryptocurrency account numbers that were to be credited each month with SWAT’s earnings. Unsurprisingly, a review of the blockchain activity tied to the bitcoin addresses listed in that document shows that many of them have a deep association with cybercrime, including ransomware activity and transactions at darknet sites that peddle stolen credit cards and residential proxy services.

The information leaked from SWAT also has exposed the real-life identity and financial dealings of its principal owner — Fearlless, a.k.a. “SwatVerified.” We’ll hear more about Fearlless in Part II of this story. Stay tuned.

NJ Man Hired Online to Firebomb, Shoot at Homes Gets 13 Years in Prison

A 22-year-old New Jersey man has been sentenced to more than 13 years in prison for participating in a firebombing and a shooting at homes in Pennsylvania last year. Patrick McGovern-Allen was the subject of a Sept. 4, 2022 story here about the emergence of “violence-as-a-service” offerings, where random people from the Internet hire themselves out to perform a variety of local, physical attacks, including firebombing a home, “bricking” windows, slashing tires, or performing a drive-by shooting at someone’s residence.

McGovern-Allen, of Egg Harbor Township, N.J., was arrested Aug. 12, 2022 on an FBI warrant, which showed he was part of a group of cybercriminals who are settling scores with one another by hiring people to carry out violent attacks on their rivals.

That Sept. 2022 story about his arrest included links to two videos released on Telegram that were recorded and shared by McGovern-Allen and/or a co-conspirator as “proof” that they had carried out the attacks as hired.

The first showed two young men tossing a Molotov Cocktail at the side of a residence in Abington Township, Pa, setting it ablaze. The second featured two men with handguns unloading multiple rounds haphazardly into the first story of a house in West Chester, Pa. Fortunately in both cases, the occupants of the homes were unharmed in the attacks.

Federal prosecutors said McGovern-Allen went by the alias “Tongue” on Discord, and that in one chat he was quite explicit about his violence-as-a-service offering.

“In the chats, [Tongue] tells other Discord users that he was the person who shot K.M.’s house and that he was willing to commit firebombings using Molotov Cocktails,” the complaint against McGovern-Allen explains. “For example, in one Discord chat from March 2022, [the defendant] states ‘if you need anything done for $ lmk [“let me know”]/I did a shooting/Molotov/but I can also do things for ur entertainment.”

The chat channels that Tongue frequented have hundreds to thousands of members each, and some of the more interesting solicitations on these communities are job offers for in-person assignments and tasks that can be found if one searches for posts titled, “If you live near,” or “IRL job” — short for “in real life” job. A number of these classified ads are in service of performing “brickings,” where someone is hired to visit a specific address and toss a brick through the target’s window.

McGovern-Allen was in the news not long ago. According to a Sept. 2020 story from The Press of Atlantic City, a then 19-year-old Patrick McGovern-Allen was injured after driving into a building and forcing residents from their home.

“Police found a 2007 Lexus, driven by Patrick McGovern-Allen, 19, that had lost control and left the road, crashing into the eastern end of the 1600 building,” the story recounted. “The car was driven through the steps that provide access to the second-floor apartments, destroying them, and also caused damage to the outer wall.”

A copy of McGovern-Allen’s sentencing statement says he pleaded guilty to three criminal counts, including two for stalking, and one for the use of fire in commission of a federal felony. The judge in the case gave McGovern-Allen 160 months in prison — about 13.3 years. After completing his sentence, McGovern-Allen will be on supervised release for three years.

Who’s Behind the DomainNetworks Snail Mail Scam?

If you’ve ever owned a domain name, the chances are good that at some point you’ve received a snail mail letter which appears to be a bill for a domain or website-related services. In reality, these misleading missives try to trick people into paying for useless services they never ordered, don’t need, and probably will never receive. Here’s a look at the most recent incarnation of this scam — DomainNetworks — and some clues about who may be behind it.

The DomainNetworks mailer may reference a domain that is or was at one point registered to your name and address. Although the letter includes the words “marketing services” in the upper right corner, the rest of the missive is deceptively designed to look like a bill for services already rendered.

DomainNetworks claims that listing your domain with their promotion services will result in increased traffic to your site. This is a dubious claim for a company that appears to be a complete fabrication, as we’ll see in a moment.  But happily, the proprietors of this enterprise were not so difficult to track down.

The website Domainnetworks[.]com says it is a business with a post office box in Hendersonville, N.C., and another address in Santa Fe, N.M. There are a few random, non-technology businesses tied to the phone number listed for the Hendersonville address, and the New Mexico address was used by several no-name web hosting companies.

However, there is little connected to these addresses and phone numbers that get us any closer to finding out who’s running Domainnetworks[.]com. And neither entity appears to be an active, official company in their supposed state of residence, at least according to each state’s Secretary of State database.

The Better Business Bureau listing for DomainNetworks gives it an “F” rating, and includes more than 100 reviews by people angry at receiving one of these scams via snail mail. Helpfully, the BBB says DomainNetworks previously operated under a different name: US Domain Authority LLC.

Copies of snail mail scam letters from US Domain Authority posted online show that this entity used the domain usdomainauthority[.]com, registered in May 2022. The Usdomainauthority mailer also featured a Henderson, NC address, albeit at a different post office box.

Usdomainauthority[.]com is no longer online, and the site seems to have blocked its pages from being indexed by the Wayback Machine at archive.org. But searching on a long snippet of text from DomainNetworks[.]com about refund requests shows that this text was found on just one other active website, according to publicwww.com, a service that indexes the HTML code of existing websites and makes it searchable.

That other website is a domain registered in January 2023 called thedomainsvault[.]com, and its registration details are likewise hidden behind privacy services. Thedomainsvault’s “Frequently Asked Questions” page is quite similar to the one on the DomainNetworks website; both begin with the question of why the company is sending a mailer that looks like a bill for domain services.

Thedomainsvault[.]com includes no useful information about the entity or people who operate it; clicking the “Contact-us” link on the site brings up a page with placeholder Lorem Ipsum text, a contact form, and a phone number of 123456789.

However, searching passive DNS records at DomainTools.com for thedomainsvault[.]com shows that at some point whoever owns the domain instructed incoming email to be sent to ubsagency@gmail.com.

The first result that currently pops up when searching for “ubsagency” in Google is ubsagency[.]com, which says it belongs to a Las Vegas-based Search Engine Optimization (SEO) and digital marketing concern generically named both United Business Service and United Business Services. UBSagency’s website is hosted at the same Ann Arbor, Mich. based hosting firm (A2 Hosting Inc) as thedomainsvault[.]com.

UBSagency’s LinkedIn page says the company has offices in Vegas, Half Moon Bay, Calif., and Renton, Wash. But once again, none of the addresses listed for these offices reveal any obvious clues about who runs UBSagency. And once again, none of these entities appear to exist as official businesses in their claimed state of residence.

Searching on ubsagency@gmail.com in Constella Intelligence shows the address was used sometime before February 2019 to create an account under the name “Sammy\Sam_Alon” at the interior decorating site Houzz.com. In January 2019, Houzz acknowledged that a data breach exposed account information on an undisclosed number of customers, including user IDs, one-way encrypted passwords, IP addresses, city and ZIP codes, as well as Facebook information.

Sammy\Sam_Alon registered at Houzz using an Internet address in Huntsville, Ala. (68.35.149.206). Constella says this address was associated with the email tropicglobal@gmail.com, which also is tied to several other “Sammy” accounts at different stores online.

Constella also says a highly unique password re-used by tropicglobal@gmail.com across numerous sites was used in connection with just a few other email accounts, including shenhavgroup@gmail.com, and distributorinvoice@mail.com.

The shenhavgroup@gmail.com address was used to register a Twitter account for a Sam Orit Alon in 2013, whose account says they are affiliated with the Shenhav Group. According to DomainTools, shenhavgroup@gmail.com was responsible for registering roughly two dozen domains, including the now-defunct unitedbusinessservice[.]com.

Constella further finds that the address distributorinvoice@mail.com was used to register an account at whmcs.com, a web hosting platform that suffered a breach of its user database several years back. The name on the WHMCS account was Shmuel Orit Alon, from Kidron, Israel.

UBSagency also has a Facebook page, or maybe “had” is the operative word because someone appears to have defaced it. Loading the Facebook page for UBSagency shows several of the images have been overlaid or replaced with a message from someone who is really disappointed with Sam Alon.

“Sam Alon is a LIAR, THIEF, COWARD AND HAS A VERY SMALL D*CK,” reads one of the messages:

The logo in the UBSagency profile photo includes a graphic of what appears to be a magnifying glass with a line that zig-zags through bullet points inside and outside the circle, a unique pattern that is remarkably similar to the logo for DomainNetworks:

Constella also found that the same Huntsville IP address used by Sam Alon at Houzz was associated with yet another Houzz account, this one for someone named “Eliran.”

The UBSagency Facebook page features several messages from an Eliran “Dani” Benz, who is referred to by commenters as an employee or partner with UBSagency. The last check-in on Benz’s profile is from a beach at Rishon Letziyon in Israel earlier this year.

Neither Mr. Alon nor Mr. Benz responded to multiple requests for comment.

It may be difficult to believe that anyone would pay an invoice for a domain name or SEO service they never ordered. However, there is plenty of evidence that these phony bills often get processed by administrative personnel at organizations that end up paying the requested amount because they assume it was owed for some services already provided.

In 2018, KrebsOnSecurity published How Internet Savvy are Your Leaders?, which examined public records to show that dozens of cities, towns, school districts and even political campaigns across the United States got snookered into paying these scam domain invoices from a similar scam company called WebListings Inc.

In 2020, KrebsOnSecurity featured a deep dive into who was likely behind the WebListings scam, which had been sending out these snail mail scam letters for over a decade. That investigation revealed the scam’s connection to a multi-level marketing operation run out of the U.K., and to two brothers living in Scotland.

Russian Cybersecurity Executive Arrested for Alleged Role in 2012 Megahacks

Nikita Kislitsin, formerly the head of network security for one of Russia’s top cybersecurity firms, was arrested last week in Kazakhstan in response to 10-year-old hacking charges from the U.S. Department of Justice. Experts say Kislitsin’s prosecution could soon put the Kazakhstan government in a sticky diplomatic position, as the Kremlin is already signaling that it intends to block his extradition to the United States.

Kislitsin is accused of hacking into the now-defunct social networking site Formspring in 2012, and conspiring with another Russian man convicted of stealing tens of millions of usernames and passwords from LinkedIn and Dropbox that same year.

In March 2020, the DOJ unsealed two criminal hacking indictments against Kislitsin, who was then head of security at Group-IB, a cybersecurity company that was founded in Russia in 2003 and operated there for more than a decade before relocating to Singapore.

Prosecutors in Northern California indicted Kislitsin in 2014 for his alleged role in stealing account data from Formspring. Kislitsin also was indicted in Nevada in 2013, but the Nevada indictment does not name his alleged victim(s) in that case.

However, documents unsealed in the California case indicate Kislitsin allegedly conspired with Yevgeniy Nikulin, a Russian man convicted in 2020 of stealing 117 million usernames and passwords from Dropbox, Formspring and LinkedIn in 2012. Nikulin is currently serving a seven-year sentence in the U.S. prison system.

As first reported by Cyberscoop in 2020, a trial brief in the California investigation identified Nikulin, Kislitsin and two alleged cybercriminals — Oleg Tolstikh and Oleksandr Vitalyevich Ieremenko — as being present during a 2012 meeting at a Moscow hotel, where participants allegedly discussed starting an internet café business.

A 2010 indictment out of New Jersey accuses Ieremenko and six others with siphoning nonpublic information from the U.S. Securities & Exchange Commission (SEC) and public relations firms, and making $30 million in illegal stock trades based on the proprietary information they stole.

[The U.S. Secret Service has an outstanding $1 million reward for information leading to the arrest of Ieremenko (Александр Витальевич Еременко), who allegedly went by the hacker handles “Zl0m” and “Lamarez.”]

Kislitsin was hired by Group-IB in January 2013, nearly six months after the Formspring hack. Group-IB has since moved its headquarters to Singapore, and in April 2023 the company announced it had fully exited the Russian market.

In a statement provided to KrebsOnSecurity, Group-IB said Mr. Kislitsin is no longer an employee, and that he now works for a Russian organization called FACCT, which stands for “Fight Against Cybercrime Technologies.”

“Dmitry Volkov, co-founder and CEO, sold his stake in Group-IB’s Russia-based business to the company’s local management,” the statement reads. “The stand-alone business in Russia has been operating under the new brand FACCT ever since and will continue to operate as a separate company with no connection to Group-IB.”

FACCT says on its website that it is a “Russian developer of technologies for combating cybercrime,” and that it works with clients to fight targeted attacks, data leaks, fraud, phishing and brand abuse. In a statement published online, FACCT said Kislitsin is responsible for developing its network security business, and that he remains under temporary detention in Kazakhstan “to study the basis for extradition arrest at the request of the United States.”

“According to the information we have, the claims against Kislitsin are not related to his work at FACCT, but are related to a case more than 10 years ago when Nikita worked as a journalist and independent researcher,” FACCT wrote.

From 2006 to 2012, Kislitsin was editor-in-chief of “Hacker,” a popular Russian-language monthly magazine that includes articles on information and network security, programming, and frequently features interviews with and articles penned by notable or wanted Russian hackers.

“We are convinced that there are no legal grounds for detention on the territory of Kazakhstan,” the FACCT statement continued. “The company has hired lawyers who have been providing Nikita with all the necessary assistance since last week, and we have also sent an appeal to the Consulate General of the Russian Federation in Kazakhstan to assist in protecting our employee.”

FACCT indicated that the Kremlin has already intervened in the case, and the Russian government claims Kislitsin is wanted on criminal charges in Russia and must instead be repatriated to his homeland.

“The FACCT emphasizes that the announcement of Nikita Kislitsin on the wanted list in the territory of the Russian Federation became known only today, June 28, 6 days after the arrest in Kazakhstan,” FACCT wrote. “The company is monitoring developments.”

The Kremlin followed a similar playbook in the case of Aleksei Burkov, a cybercriminal who long operated two of Russia’s most exclusive underground hacking forums. Burkov was arrested in 2015 by Israeli authorities, and the Russian government fought Burkov’s extradition to the U.S. for four years — even arresting and jailing an Israeli woman on phony drug charges to force a prisoner swap.

That effort ultimately failed: Burkov was sent to America, pleaded guilty, and was sentenced to nine years in prison.

Arkady Bukh is a U.S. attorney who has represented dozens of accused hackers from Russia and Eastern Europe who were extradited to the United States over the years. Bukh said Moscow is likely to turn the Kislitsin case into a diplomatic time bomb for Kazakhstan, which shares an enormous border and a great deal of cultural ties with Russia. A 2009 census found that Russians make up about 24 percent of the population of Kazakhstan.

“That would put Kazakhstan at a crossroads to choose between unity with Russia or going with the West,” Bukh said. “If that happens, Kazakhstan may have to make some very unpleasant decisions.”

Group-IB’s exodus from Russia comes as its former founder and CEO Ilya Sachkov remains languishing in a Russian prison, awaiting a farcical trial and an inevitable conviction on charges of treason. In September 2021, the Kremlin issued treason charges against Sachkov, although it has so far refused to disclose any details about the allegations.

Sachkov’s pending treason trial has been the subject of much speculation among denizens of Russian cybercrime forums, and the consensus seems to be that Sachkov and Group-IB were seen as a little too helpful to the DOJ in its various investigations involving top Russian hackers.

Indeed, since its inception in 2003, Group-IB’s researchers have helped to identify, disrupt and even catch a number of high-profile Russian hackers, most of whom got busted after years of criminal hacking because they made the unforgivable mistake of stealing from their own citizens.

When the indictments against Kislitsin were unsealed in 2020, Group-IB issued a lengthy statement attesting to his character and saying they would help him with his legal defense. As part of that statement, Group-IB noted that “representatives of the Group-IB company and, in particular, Kislitsin, in 2013, on their own initiative, met with employees of the US Department of Justice to inform them about the research work related to the underground, which was carried out by Kislitsin in 2012.”

SMS Phishers Harvested Phone Numbers, Shipment Data from UPS Tracking Tool

The United Parcel Service (UPS) says fraudsters have been harvesting phone numbers and other information from its online shipment tracking tool in Canada to send highly targeted SMS phishing (a.k.a. “smishing”) messages that spoofed UPS and other top brands. The missives addressed recipients by name, included details about recent orders, and warned that those orders wouldn’t be shipped unless the customer paid an added delivery fee.

In a snail mail letter sent this month to Canadian customers, UPS Canada Ltd. said it is aware that some package recipients have received fraudulent text messages demanding payment before a package can be delivered, and that it has been working with partners in its delivery chain to try to understand how the fraud was occurring.

“During that review, UPS discovered a method by which a person who searched for a particular package or misused a package look-up tool could obtain more information about the delivery, potentially including a recipient’s phone number,” the letter reads. “Because this information could be misused by third parties, including potentially in a smishing scheme, UPS has taken steps to limit access to that information.”

The written notice goes on to say UPS believes the data exposure “affected packages for a small group of shippers and some of their customers from February 1, 2022 to April 24, 2023.”

As early as April 2022, KrebsOnSecurity began receiving tips from Canadian readers who were puzzling over why they’d just received one of these SMS phishing messages that referenced information from a recent order they’d legitimately placed at an online retailer.

In March, 2023, a reader named Dylan from British Columbia wrote in to say he’d received one of these shipping fee scam messages not long after placing an order to buy gobs of building blocks directly from Lego.com. The message included his full name, phone number, and postal code, and urged him to click a link to mydeliveryfee-ups[.]info and pay a $1.55 delivery fee that was supposedly required to deliver his Legos.

“From searching the text of this phishing message, I can see that a lot of people have experienced this scam, which is more convincing because of the information the phishing text contains,” Dylan wrote. “It seems likely to me that UPS is leaking information somehow about upcoming deliveries.”

Josh is a reader who works for a company that ships products to Canada, and in early January 2023 he inquired whether there was any information about a breach at UPS Canada.

“We’ve seen many of our customers targeted with a fraudulent UPS text message scheme after placing an order,” Josh said. “A link is provided (often only after the customer responds to the text) which takes you to a captcha page, followed by a fraudulent payment collection page.”

Pivoting on the domain in the smishing message sent to Dylan shows the phishing domain shared an Internet host in Russia [91.215.85-166] with nearly two dozen other smishing related domains, including upsdelivery[.]info, legodelivery[.]info, adidascanadaltd[.]com, crocscanadafee[.]info, refw0234apple[.]info, vista-printcanada[.]info and telus-ca[.]info.

The inclusion of big-name brands in the domains of these UPS smishing campaigns suggests the perpetrators had the ability to focus their lookups on UPS customers who had recently ordered items from specific companies.

Attempts to visit these domains with a web browser failed, but loading them in a mobile device (or in my case, emulating a mobile device using a virtual machine and Developer Tools in Firefox) revealed the first stage of this smishing attack. As Josh mentioned, what first popped up was a CAPTCHA; after the visitor solved the CAPTCHA, they were taken through several more pages that requested the user’s full name, date of birth, credit card number, address, email and phone number.

In April 2022, KrebsOnSecurity heard from Alex, the CEO of a technology company in Canada who asked to leave his last name out of this story. Alex reached out when he began receiving the smishing messages almost immediately after ordering two sets of Airpods directly from Apple’s website.

What puzzled Alex most was that he’d instructed Apple to send the Airpods as a gift to two different people, and less than 24 hours later the phone number he uses for his Apple account received two of the phishing messages, both of which contained salutations that included the names of the people for whom he’d bought Airpods.

“I’d put the recipient as different people on my team, but because it was my phone number on both orders I was the one getting the texts,” Alex explained. “That same day, I got text messages referring to me as two different people, neither of whom were me.”

Alex said he believes UPS Canada either doesn’t fully understand what happened yet, or it is being coy about what it knows. He said the wording of UPS’s response misleadingly suggests the smishing attacks were somehow the result of hackers randomly looking up package information via the company’s tracking website.

Alex said it’s likely that whoever is responsible figured out how to query the UPS Canada website for only pending orders from specific brands, perhaps by exploiting some type of application programming interface (API) that UPS Canada makes or made available to its biggest retail partners.

“It wasn’t like I put the order through [on Apple.ca] and some days or weeks later I got a targeted smishing attack,” he said. “It was more or less the same day. And it was as if [the phishers] were being notified the order existed.”

The letter to UPS Canada customers does not mention whether any other customers in North America were affected, and it remains unclear whether any UPS customers outside of Canada may have been targeted.

In a statement provided to KrebsOnSecurity, Sandy Springs, Ga. based UPS [NYSE:UPS] said the company has been working with partners in the delivery chain to understand how that fraud was being perpetrated, as well as with law enforcement and third-party experts to identify the cause of this scheme and to put a stop to it.

“Law enforcement has indicated that there has been an increase in smishing impacting a number of shippers and many different industries,” reads an email from Brian Hughes, director of financial and strategy communications at UPS.

“Out of an abundance of caution, UPS is sending privacy incident notification letters to individuals in Canada whose information may have been impacted,” Hughes said. “We encourage our customers and general consumers to learn about the ways they can stay protected against attempts like this by visiting the UPS Fight Fraud website.”

$10M Is Yours If You Can Get This Guy to Leave Russia

The U.S. government this week put a $10 million bounty on a Russian man who for the past 18 years operated Try2Check, one of the cybercrime underground’s most trusted services for checking the validity of stolen credit card data. U.S. authorities say 43-year-old Denis Kulkov‘s card-checking service made him at least $18 million, which he used to buy a Ferrari, Land Rover, and other luxury items.

Launched in 2005, Try2Check soon was processing more than a million card-checking transactions per month — charging 20 cents per transaction. Cybercriminals turned to services like this after purchasing stolen credit card data from an underground shop, with an eye toward minimizing the number of cards that are inactive by the time they are put to criminal use.

Try2Check was so reliable that it eventually became the official card-checking service for some of the underground’s most bustling crime bazaars, including Vault Market, Unicc, and Joker’s Stash. Customers of these carding shops who chose to use the shop’s built-in (but a-la-carte) card checking service from Try2Check could expect automatic refunds on any cards that were found to be inactive or canceled at the time of purchase.

Many established stolen card shops will allow customers to request refunds on dead cards based on official reports from trusted third-party checking services. But in general, the bigger shops have steered customers toward using their own white-labeled version of the Try2Check service — primarily to help minimize disputes over canceled cards.

On Wednesday, May 3, Try2Check’s websites were replaced with a domain seizure notice from the U.S. Secret Service and U.S. Department of Justice, as prosecutors in the Eastern District of New York unsealed an indictment and search warrant naming Denis Gennadievich Kulkov of Samara, Russia as the proprietor.

At the same time, the U.S. Department of State issued a $10 million reward for information leading to the arrest or conviction of Kulkov. In November 2021, the State Department began offering up to to $10 million for the name or location of any key leaders of REvil, a major Russian ransomware gang.

As noted in the Secret Service’s criminal complaint (PDF), the Try2Check service was first advertised on the closely-guarded Russian cybercrime forum Mazafaka, by someone using the handle “KreenJo.” That handle used the same ICQ instant messenger account number (555724) as a Mazafaka denizen named “Nordex.”

In February 2005, Nordex posted to Mazafaka that he was in the market for hacked bank accounts, and offered 50 percent of the take. He asked interested partners to contact him at the ICQ number 228427661 or at the email address polkas@bk.ru. As the government noted in its search warrant, Nordex exchanged messages with forum users at the time identifying himself as a then-24-year-old “Denis” from Samara, RU.

In 2017, U.S. law enforcement seized the cryptocurrency exchange BTC-e, and the Secret Service said those records show that a Denis Kulkov from Samara supplied the username “Nordexin,” email address nordexin@ya.ru, and an address in Samara.

Investigators had already found Instagram accounts where Kulkov posted pictures of his Ferrari and his family. Authorities were able to identify that Kulkov had an iCloud account tied to the address nordexin@icloud.com, and upon subpoenaing that found passport photos of Kulkov, and well as more photos of his family and pricey cars.

Like many other top cybercriminals based in Russia or in countries with favorable relations to the Kremlin, the proprietor of Try2Check was not particularly difficult to link to a real-life identity. In Kulkov’s case, it no doubt was critical to U.S. investigators that they had access to a wealth of personal information tied to a cryptocurrency exchange Kulkov had used.

However, the link between Kulkov and Try2Check can be made — ironically — based on records that have been plundered by hackers and published online over the years — including Russian email services, Russian government records, and hacked cybercrime forums.

NORDEX

According to cybersecurity firm Constella Intelligence, the address polkas@bk.ru was used to register an account with the username “Nordex” at bankir[.]com, a now defunct news website that was almost standard reading for Russian speakers interested in news about various Russian financial markets.

Nordex appears to have been a finance nerd. In his early days on the forums, Nordex posted several long threads on his views about the Russian stock market and mutual fund investments.

That Bankir account was registered from the Internet address 193.27.237.66 in Samara, Russia, and included Nordex’s date of birth as April 8, 1980, as well as their ICQ number (228427661).

Cyber intelligence firm Intel 471 found that Internet address also was used to register the account “Nordex” on the Russian hacking forum Exploit back in 2006.

Constella tracked another Bankir[.]com account created from that same Internet address under the username “Polkas.” This account had the same date of birth as Nordex, but a different email address: nordia@yandex.ru. This and other “nordia@” emails shared a password: “anna59.”

NORDIA

Nordia@yandex.ru shares several passwords with nordia@list.ru, which Constella says was used to create an account at a religious website for an Anna Kulikova from Samara. At the Russian home furnishing store Westwing.ru, Ms. Kulikova listed her full name as Anna Vnrhoturkina Kulikova, and her address as 29 Kommunistrecheskya St., Apt. 110.

A search on that address in Constella brings up a record for an Anna Denis Vnrhoturkina Kulkov, and the phone number 879608229389.

Russian vehicle registration records have also been hacked and leaked online over the years. Those records show that Anna’s Apt 110 address is tied to a Denis Gennadyvich Kulkov, born April 8, 1980.

The vehicle Kolkov registered in 2015 at that address was a 2010 Ferrari Italia, with the license plate number K022YB190. The phone number associated with this record — 79608229389 — is exactly like Anna’s, only minus the (mis?)leading “8”. That number also is tied to a now-defunct Facebook account, and to the email addresses nordexin@ya.ru and nordexin@icloud.com.

Kulkov’s Ferrari has been photographed numerous times over the years by Russian car aficionados, including this one with the driver’s face redacted by the photographer:

As the title of this story suggests, the hard part for Western law enforcement isn’t identifying the Russian cybercriminals who are major players in the scene. Rather, it’s finding creative ways to capture high-value suspects if and when they do leave the protection that Russia generally extends to domestic cybercriminals within its borders who do not also harm Russian companies or consumers, or interfere with state interests.

But Russia’s war against Ukraine has caused major fault lines to appear in the cybercrime underground: Cybercriminal syndicates that previously straddled Russia and Ukraine with ease were forced to reevaluate many comrades who were suddenly working for The Other Side.

Many cybercriminals who operated with impunity from Russia and Ukraine prior to the war chose to flee those countries following the invasion, presenting international law enforcement agencies with rare opportunities to catch most-wanted cybercrooks. One of those was Mark Sokolovsky, a 26-year-old Ukrainian man who operated the popular “Raccoon” malware-as-a-service offering; Sokolovsky was apprehended in March 2022 after fleeing Ukraine’s mandatory military service orders.

Also nabbed on the lam last year was Vyacheslav “Tank” Penchukov, a senior Ukrainian member of a transnational cybercrime group that stole tens of millions of dollars over nearly a decade from countless hacked businesses. Penchukov was arrested after leaving Ukraine to meet up with his wife in Switzerland.

Promising Jobs at the U.S. Postal Service, ‘US Job Services’ Leaks Customer Data

A sprawling online company based in Georgia that has made tens of millions of dollars purporting to sell access to jobs at the United States Postal Service (USPS) has exposed its internal IT operations and database of nearly 900,000 customers. The leaked records indicate the network’s chief technology officer in Pakistan has been hacked for the past year, and that the entire operation was created by the principals of a Tennessee-based telemarketing firm that has promoted USPS employment websites since 2016.

KrebsOnSecurity was recently contacted by a security researcher who said he found a huge tranche of full credit card records exposed online, and that at first glance the domain names involved appeared to be affiliated with the USPS.

Further investigation revealed a long-running international operation that has been emailing and text messaging people for years to sign up at a slew of websites that all promise they can help visitors secure employment at the USPS.

Sites like FederalJobsCenter[.]com also show up prominently in Google search results for USPS employment, and steer applicants toward making credit card “registration deposits” to ensure that one’s application for employment is reviewed. These sites also sell training, supposedly to help ace an interview with USPS human resources.

FederalJobsCenter’s website is full of content that makes it appear the site is affiliated with the USPS, although its “terms and conditions” state that it is not. Rather, the terms state that FederalJobsCenter is affiliated with an entity called US Job Services, which says it is based in Lawrenceville, Ga.

“US Job Services provides guidance, coaching, and live assistance to postal job candidates to help them perform better in each of the steps,” the website explains.

The site says applicants need to make a credit card deposit to register, and that this amount is refundable if the applicant is not offered a USPS job within 30 days after the interview process.

But a review of the public feedback on US Job Services and dozens of similar names connected to this entity over the years shows a pattern of activity: Applicants pay between $39.99 and $100 for USPS job coaching services, and receive little if anything in return. Some reported being charged the same amount monthly.

The U.S. Federal Trade Commission (FTC) has sued several times over the years to disrupt various schemes offering to help people get jobs at the Postal Service. Way back in 1998, the FTC and the USPS took action against several organizations that were selling test or interview preparation services for potential USPS employees.

“Companies promising jobs with the U.S. Postal Service are breaking federal law,” the joint USPS-FTC statement said.

In that 1998 case, the defendants behind the scheme were taking out classified ads in newspapers. Ditto for a case the FTC brought in 2005. By 2008, the USPS job exam preppers had shifted to advertising their schemes mostly online. And in 2013, the FTC won a nearly $5 million judgment against a Kentucky company purporting to offer such services.

Tim McKinlay authored a report last year at Affiliateunguru.com on whether the US Job Services website job-postal[.]com was legitimate or a scam. He concluded it was a scam based on several factors, including that the website listed multiple other names (suggesting it had recently switched names), and that he got nothing from the transaction with the job site.

“They openly admit they’re not affiliated with the US Postal Service, but claim to be experts in the field, and that, just by following the steps on their site, you easily pass the postal exams and get a job in no time,” McKinlay wrote. “But it’s really just a smoke and mirrors game. The site’s true purpose is to collect $46.95 from as many people as possible. And considering how popular this job is, they’re probably making a killing.”

US JOB SERVICES

KrebsOnSecurity was alerted to the data exposure by Patrick Barry, chief information officer at Charlotte, NC based Rebyc Security. Barry said he found that not only was US Job Services leaking its customer payment records in real-time and going back to 2016, but its website also leaked a log file from 2019 containing the site administrator’s contact information and credentials to the site’s back-end database.

Barry shared screenshots of that back-end database, which show the email address for the administrator of US Job Services is tab.webcoder@gmail.com. According to cyber intelligence platform Constella Intelligence, that email address is tied to the LinkedIn profile for a developer in Karachi, Pakistan named Muhammed Tabish Mirza.

A search on tab.webcoder@gmail.com at DomainTools.com reveals that email address was used to register several USPS-themed domains, including postal2017[.]com, postaljobscenter[.]com and usps-jobs[.]com.

Mr. Mirza declined to respond to questions, but the exposed database information was removed from the Internet almost immediately after KrebsOnSecurity shared the offending links.

A “Campaigns” tab on that web panel listed several advertising initiatives tied to US Job Services websites, with names like “walmart drip campaign,” “hiring activity due to virus,” “opt-in job alert SMS,” and “postal job opening.”

Another page on the US Job Services panel included a script for upselling people who call in response to email and text message solicitations, with an add-on program that normally sells for $1,200 but is being “practically given away” for a limited time, for just $49.

“There’s something else we have you can take advantage of that can help you make more money,” the script volunteers. “It’s an easy to use 12-month career development plan and program to follow that will result in you getting any job you want, not just at the post office….anywhere…and then getting promoted rapidly.”

It’s bad enough that US Job Services was leaking customer data: Constella Intelligence says the email address tied to Mr. Mirza shows up in more than a year’s worth of “bot logs” created by a malware infection from the Redline infostealer.

Constella reports that for roughly a year between 2021 and 2022, a Microsoft Windows device regularly used by Mr. Mirza and his colleagues was actively uploading all of the device’s usernames, passwords and authentication cookies to cybercriminals based in Russia.

NEXT LEVEL SUPPORT

The web-based backend for US Job Services lists more than 160 people under its “Users & Teams” tab. This page indicates that access to the consumer and payment data collected by US Job Services is currently granted to several other coders who work with Mr. Mirza in Pakistan, and to multiple executives, contractors and employees working for a call center in Murfreesboro, Tennessee.

The call center — which operates as Nextlevelsupportcenters[.]com and thenextlevelsupport[.]com — curiously has several key associates with a history of registering USPS jobs-related domain names.

The website for NextLevelSupport says it was founded in 2017 by a Gary Plott, whose LinkedIn profile describes him as a seasoned telecommunications industry expert. The leaked backend database for US Job Services says Plott is a current administrator on the system, along with several other Nextlevel founders listed on the company’s site.

Reached via telephone, Plott initially said his company was merely a “white label” call center that multiple clients use to interact with customers, and that the content their call center is responsible for selling on behalf of US Job Services was not produced by NextLevelSupport.

“A few years ago, we started providing support for this postal product,” Plott said. “We didn’t develop the content but agreed we would support it.”

Interestingly, DomainTools says the Gmail address used by Plott in the US Jobs system was also used to register multiple USPS job-related domains, including postaljobssite[.]com, postalwebsite[.]com, usps-nlf[.]com, usps-nla[.]com.

Asked to reconcile this with his previous statement, Plott said he never did anything with those sites but acknowledged that his company did decide to focus on the US Postal jobs market from the very beginning.

Plott said his company never refuses to issue a money-back request from a customer, because doing so would result in costly chargebacks for NextLevel (and presumably for the many credit card merchant accounts apparently set up by Mr. Mirza).

“We’ve never been deceptive,” Plott said, noting that customers of the US Job Services product receive a digital download with tips on how to handle a USPS interview, as well as unlimited free telephone support if they need it.

“We’ve never told anyone we were the US Postal Service,” Plott continued. “We make sure people fully understand that they are not required to buy this product, but we think we can help you and we have testimonials from people we have helped. But ultimately you as the customer make that decision.”

An email address in the US Job Services teams page for another user — Stephanie Dayton — was used to register the domains postalhiringreview[.]com, and postalhiringreviewboard[.]org back in 2014. Reached for comment, Ms. Dayton said she has provided assistance to Next Level Support Centers with their training and advertising, but never in the capacity as an employee.

Perhaps the most central NextLevel associate who had access to US Job Services was Russell Ramage, a telemarketer from Warner Robins, Georgia. Ramage is listed in South Carolina incorporation records as the owner of a now-defunct call center service called Smart Logistics, a company whose name appears in the website registration records for several early and long-running US Job Services sites.

The leaked records show the email address used by Ramage also registered multiple USPS jobs-related domains, including postalhiringcenter[.]com, postalhiringreviews[.]com, postaljobs-email[.]com, and postaljobssupport1[.]com.

A review of business incorporation records in Georgia indicate Ramage was the registered agent for at least three USPS-related companies over the years, including Postal Career Placement LLC, Postal Job Services Inc., and Postal Operations Inc. All three companies were founded in 2015, and are now dissolved.

An obituary dated February 2023 says Russell Ramage recently passed away at the age of 41. No cause of death was stated, but the obituary goes on to say that Russ “Rusty” Ramage was “preceded in death by his mother, Anita Lord Ramage, pets, Raine and Nola and close friends, Nicole Reeves and Ryan Rawls.”

In 2014, then 33-year-old Ryan “Jootgater” Rawls of Alpharetta, Georgia pleaded guilty to conspiring to distribute controlled substances. Rawls also grew up in Warner Robins, and was one of eight suspects charged with operating a secret darknet narcotics ring called the Farmer’s Market, which federal prosecutors said trafficked in millions of dollars worth of controlled substances.

Reuters reported that an eighth suspect in that case had died by the time of Rawls’ 2014 guilty plea, although prosecutors declined to offer further details about that. According to his obituary, Ryan Christopher Rawls died at the age of 38 on Jan. 28, 2019.

In a comment on Ramage’s memorial wall, Stephanie Dayton said she began working with Ramage in 2006.

“Our friendship far surpassed a working one, we had a very close bond and became like brother and sister,” Dayton wrote. “I loved Russ deeply and he was like family. He was truly one of the best human beings I have ever known. He was kind and sweet and truly cared about others. Never met anyone like him. He will be truly missed. RIP brother.”

The FTC and USPS note that while applicants for many entry-level postal jobs are required to take a free postal exam, the tests are usually offered only every few years in any particular district, and there are no job placement guarantees based on score.

“If applicants pass the test by scoring at least 70 out of 100, they are placed on a register, ranked by their score,” the FTC explained. “When a position becomes open, the local post office looks to the applicable register for that geographic location and calls the top three applicants. The score is only one of many criteria taken into account for employment. The exams test general aptitude, something that cannot necessarily be increased by studying.”

The FTC says anyone interested in a job at the USPS should inquire at their local postal office, where applicants generally receive a free packet of information about required exams. More information about job opportunities at the postal service is available at the USPS’s careers website.

Michael Martel, spokesperson for the United States Postal Inspection Service, said in a written statement that the USPS has no affiliation with the websites or companies named in this story.

“To learn more about employment with USPS, visit USPS.com/careers,” Martel wrote. “If you are the victim of a crime online report it to the FBI’s Internet Crime Complaint Center (IC3) at www.ic3.gov. To report fraud committed through or toward the USPS, its employees, or customers, report it to the United States Postal Inspection Service (USPIS) at www.uspis.gov/report.”

According to the leaked back-end server for US Job Services, here is a list of the current sites selling this product:

usjobshelpcenter[.]com
usjobhelpcenter[.]com
job-postal[.]com
localpostalhiring[.]com
uspostalrecruitment[.]com
postalworkerjob[.]com
next-level-now[.]com
postalhiringcenters[.]com
postofficehiring[.]com
postaljobsplacement[.]com
postal-placement[.]com
postofficejobopenings[.]com
postalexamprep[.]com
postaljobssite[.]com
postalwebsite[.]com
postalcareerscenters[.]com
postal-hiring[.]com
postal-careers[.]com
postal-guide[.]com
postal-hiring-guide[.]com
postal-openings[.]com
postal-placement[.]com
postofficeplacements[.]com
postalplacementservices[.]com
postaljobs20[.]com
postal-jobs-placement[.]com
postaljobopenings[.]com
postalemployment[.]com
postaljobcenters[.]com
postalmilitarycareers[.]com
epostaljobs[.]com
postal-job-center[.]com
postalcareercenter[.]com
postalhiringcenters[.]com
postal-job-center[.]com
postalcareercenter[.]com
postalexamprep[.]com
postalplacementcenters[.]com
postalplacementservice[.]com
postalemploymentservices[.]com
uspostalhiring[.]com

Thinking of Hiring or Running a Booter Service? Think Again.

Most people who operate DDoS-for-hire businesses attempt to hide their true identities and location. Proprietors of these so-called “booter” or “stresser” services — designed to knock websites and users offline — have long operated in a legally murky area of cybercrime law. But until recently, their biggest concern wasn’t avoiding capture or shutdown by the feds: It was minimizing harassment from unhappy customers or victims, and insulating themselves against incessant attacks from competing DDoS-for-hire services.

And then there are booter store operators like John Dobbs, a 32-year-old computer science graduate student living in Honolulu, Hawaii. For at least a decade until late last year, Dobbs openly operated IPStresser[.]com, a popular and powerful attack-for-hire service that he registered with the state of Hawaii using his real name and address. Likewise, the domain was registered in Dobbs’s name and hometown in Pennsylvania.

The only work experience Dobbs listed on his resume was as a freelance developer from 2013 to the present day. Dobbs’s resume doesn’t name his booter service, but in it he brags about maintaining websites with half a million page views daily, and “designing server deployments for performance, high-availability and security.”

In December 2022, the U.S. Department of Justice seized Dobbs’s IPStresser website and charged him with one count of aiding and abetting computer intrusions. Prosecutors say his service attracted more than two million registered users, and was responsible for launching a staggering 30 million distinct DDoS attacks.

The government seized four-dozen booter domains, and criminally charged Dobbs and five other U.S. men for allegedly operating stresser services. This was the Justice Department’s second such mass takedown targeting DDoS-for-hire services and their accused operators. In 2018, the feds seized 15 stresser sites, and levied cybercrime charges against three men for their operation of booter services.

Many accused stresser site operators have pleaded guilty over the years after being hit with federal criminal charges. But the government’s core claim — that operating a booter site is a violation of U.S. computer crime laws — wasn’t properly tested in the courts until September 2021.

That was when a jury handed down a guilty verdict against Matthew Gatrel, a then 32-year-old St. Charles, Ill. man charged in the government’s first 2018 mass booter bust-up. Despite admitting to FBI agents that he ran two booter services (and turning over plenty of incriminating evidence in the process), Gatrel opted to take his case to trial, defended the entire time by court-appointed attorneys.

Prosecutors said Gatrel’s booter services — downthem[.]org and ampnode[.]com — helped some 2,000 paying customers launch debilitating digital assaults on more than 20,000 targets, including many government, banking, university and gaming websites.

Gatrel was convicted on all three charges of violating the Computer Fraud and Abuse Act, including conspiracy to commit unauthorized impairment of a protected computer, conspiracy to commit wire fraud, and unauthorized impairment of a protected computer. He was sentenced to two years in prison.

Now, it appears Dobbs is also planning to take his chances with a jury. On Jan. 4, Dobbs entered a plea of not guilty. Neither Dobbs nor his court-appointed attorney responded to requests for comment.

But as it happens, Dobbs himself provided some perspective on his thinking in an email exchange with KrebsOnSecurity back in 2020. I’d reached out to Dobbs because it was obvious he didn’t mind if people knew he operated one of the world’s most popular DDoS-for-hire sites, and I was genuinely curious why he was so unafraid of getting raided by the feds.

“Yes, I am the owner of the domain you listed, however you are not authorized to post an article containing said domain name, my name or this email address without my prior written permission,” Dobbs replied to my initial outreach on March 10, 2020 using his email address from the University of Hawaii at Manoa.

A few hours later, I received more strident instructions from Dobbs, this time via his official email address at ipstresser[.]com.

“I will state again for absolute clarity, you are not authorized to post an article containing ipstresser.com, my name, my GitHub profile and/or my hawaii.edu email address,” Dobbs wrote, as if taking dictation from a lawyer who doesn’t understand how the media works.

When pressed for particulars on his business, Dobbs replied that the number of IPStresser customers was “privileged information,” and said he didn’t even advertise the service. When asked whether he was concerned that many of his competitors were by then serving jail time for operating similar booter services, Dobbs maintained that the way he’d set up the business insulated him from any liability.

“I have been aware of the recent law enforcement actions against other operators of stress testing services,” Dobbs explained. “I cannot speak to the actions of these other services, but we take proactive measures to prevent misuse of our service and we work with law enforcement agencies regarding any reported abuse of our service.”

What were those proactive measures? In a 2015 interview with ZDNet France, Dobbs asserted that he was immune from liability because his clients all had to submit a digital signature attesting that they wouldn’t use the site for illegal purposes.

“Our terms of use are a legal document that protects us, among other things, from certain legal consequences,” Dobbs told ZDNet. “Most other sites are satisfied with a simple checkbox, but we ask for a digital signature in order to imply real consent from our customers.”

Dobbs told KrebsOnSecurity his service didn’t generate much of a profit, but rather that he was motivated by “filling a legitimate need.”

“My reason for offering the service is to provide the ability to test network security measures before someone with malicious intent attacks said network and causes downtime,” he said. “Sure, some people see only the negatives, but there is a long list of companies I have worked with over the years who would say my service is a godsend and has helped them prevent tens of thousands of dollars in downtime resulting from a malicious attack.”

“I do not believe that providing such a service is illegal, assuming proper due diligence to prevent malicious use of the service, as is the case for IPstresser[.]com,” Dobbs continued. “Someone using such a service to conduct unauthorized testing is illegal in many countries, however, the legal liability is that of the user, not of the service provider.”

Dobbs’s profile on GitHub includes more of his ideas about his work, including a curious piece on “software engineering ethics.” In his January 2020 treatise “My Software Engineering Journey,” Dobbs laments that nothing in his formal education prepared him for the reality that a great deal of his work would be so tedious and repetitive (this tracks closely with a 2020 piece here called Career Choice Tip: Cybercrime is Mostly Boring).

“One area of software engineering that I think should be covered more in university classes is maintenance,” Dobbs wrote. “Projects are often worked on for at most a few months, and students do not experience the maintenance aspect of software engineering until they reach the workplace. Let’s face it, ongoing maintenance of a project is boring; there is nothing like the euphoria of completing a project you have been working on for months and releasing it to the world, but I would say that half of my professional career has been related to maintenance.”

Allison Nixon is chief research officer at the New York-based cybersecurity firm Unit 221B. Nixon is part of a small group of researchers who have been closely tracking the DDoS-for-hire industry for years, and she said Dobbs’s claim that what he’s doing is legal makes sense given that it took years for the government to recognize the size of the problem.

“These guys are arguing that their services are legal because for a long time nothing happened to them,” Nixon said. “It’s difficult to argue something is illegal if no one has ever been arrested for it before.”

Nixon says the government’s fight against the booter services — and by extension other types of cybercrimes — is hampered by a legal system that often takes years to cycle through cybercrime cases.

“With cybercrime, the cycle between the crime and investigation and arrest can often take a year or more, and that’s for a really fast case,” Nixon said. “If someone robbed a store, we’d expect a police response within a few minutes. If someone robs a bank’s website, there might be some indication of police activity within a year.”

Nixon praised the 2022 and 2018 booter takedown operations as “huge steps forward,” but added that “there need to be more of them, and faster.”

“This time lag is part of the reason it’s so difficult to shut down the pipeline of new talent going into cybercrime,” she said. “They think what they’re doing is legal because nothing has happened, and because of the amount of time it takes to shut these things down. And it’s really a big problem, where we see a lot of people becoming criminals on the basis that what they’re doing isn’t really illegal because the cops won’t do anything.”

In December 2020, Dobbs filed an application with the state of Hawaii to withdraw IP Stresser Inc. from its roster of active companies. But according to prosecutors, Dobbs would continue to operate his DDoS-for-hire site until at least November 2022.

Two months after our 2020 email interview, Dobbs would earn his second bachelor’s degree (in computer science; his resume says he earned a bachelor’s in civil engineering from Drexel University in 2013). The federal charges against Dobbs came just as he was preparing to enter his final semester toward a master’s degree in computer science at the University of Hawaii.

Nixon says she has a message for anyone involved in operating a DDoS-for-hire service.

“Unless you are verifying that the target owns the infrastructure you’re targeting, there is no legal way to operate a DDoS-for-hire service,” she said. “There is no Terms of Service you could put on the site that would somehow make it legal.”

And her message to the customers of those booter services? It’s a compelling one to ponder, particularly now that investigators in the United States, U.K. and elsewhere have started going after booter service customers.

“When a booter service claims they don’t share logs, they’re lying because logs are legal leverage for when the booter service operator gets arrested,” Nixon said. “And when they do, you’re going to be the first people they throw under the bus.”

Hacked Ring Cams Used to Record Swatting Victims

Two U.S. men have been charged with hacking into the Ring home security cameras of a dozen random people and then “swatting” them — falsely reporting a violent incident at the target’s address to trick local police into responding with force. Prosecutors say the duo used the compromised Ring devices to stream live video footage on social media of police raiding their targets’ homes, and to taunt authorities when they arrived.

Prosecutors in Los Angeles allege 20-year-old James Thomas Andrew McCarty, a.k.a. “Aspertaine,” of Charlotte, N.C., and Kya Christian Nelson, a.k.a. “ChumLul,” 22, of Racine, Wisc., conspired to hack into Yahoo email accounts belonging to victims in the United States. From there, the two allegedly would check how many of those Yahoo accounts were associated with Ring accounts, and then target people who used the same password for both accounts.

An indictment unsealed this week says that in the span of just one week in November 2020, McCarty and Nelson identified and swatted at least a dozen different victims across the country.

“The defendants then allegedly accessed without authorization the victims’ Ring devices and transmitted the audio and video from those devices on social media during the police response,” reads a statement from Martin Estrada, the U.S. Attorney for the Central District of California. “They also allegedly verbally taunted responding police officers and victims through the Ring devices during several of the incidents.”

The indictment charges that McCarty continued his swatting spree in 2021 from his hometown in Kayenta, Ariz., where he called in bomb threats or phony hostage situations on more than two dozen occasions.

The Telegram and Discord aliases allegedly used by McCarty — “Aspertaine” and “Couch,” among others — correspond to an identity that was active in certain channels dedicated to SIM-swapping, a crime that involves stealing wireless phone numbers and hijacking the online financial and social media accounts tied to those numbers.

Aspertaine bragged on Discord that he’d amassed more than $330,000 in virtual currency. On Telegram, the Aspertaine/Couch alias frequented several popular SIM-swapping channels, where they initially were active as a “holder” — a SIM-swapping group member who agrees to hold SIM cards used in the heist after an account takeover is completed. Aspertaine later claimed more direct involvement in individual SIM-swapping attacks.

In September, KrebsOnSecurity broke the news about a wide-ranging federal investigation into “violence-as-a-service” offerings on Telegram and other social media networks, wherein people can settle scores by hiring total strangers to carry out physical attacks such as brickings, shootings, and firebombings at a target’s address.

The story observed that SIM swappers were especially enamored of these “IRL” or “In Real Life” violence services, which they frequently used to target one another in response to disagreements over how stolen money should be divided amongst themselves. And a number of Aspertaine’s peers on these SIM-swapping channels claimed they’d been ripped off after Aspertaine took more than a fair share from them.

In August, a member of a popular SIM-swapping group on Telegram who was slighted by Aspertaine put out the word that he was looking for some physical violence to be visited on McCarty’s address in North Carolina. “Anyone live near here and wants to [do] a job for me,” the job ad with McCarty’s home address read. “Jobs range from $1k-$50k. Payment in BTC [bitcoin].” It’s unclear if anyone responded to that job offer.

Ring, Inc., which is owned by Amazon, said it learned bad actors used stolen customer email credentials obtained from external (non-Ring) services to access other accounts, and took immediate steps to help those customers secure their Ring accounts.

“We also supported the FBI in identifying the individuals responsible,” the company said in a written statement. “We take the security of our customers extremely seriously — that’s why we made two-step verification mandatory, conduct regular scans for Ring passwords compromised in non-Ring breaches, and continually invest in new security protections to harden our systems. We are committed to continuing to protect our customers and vigorously going after those who seek to harm them.”

KrebsOnSecurity recently published The Wages of Password ReUse: Your Money or Your Life, which noted that when normal computer users fall into the nasty habit of recycling passwords, the result is most often some type of financial loss. Whereas, when cybercriminals reuse passwords, it often costs them their freedom.

But perhaps that story should be updated, because it’s now clear that password reuse can also put you in mortal danger. Swatting attacks are dangerous, expensive hoaxes that sometimes end in tragedy.

In June 2021, an 18-year-old serial swatter from Tennessee was sentenced to five years in prison for his role in a fraudulent swatting attack that led to the death of a 60-year-old man.

In 2019, prosecutors handed down a 20-year sentence to Tyler Barriss, a then 26-year-old serial swatter from California who admitted making a phony emergency call to police in late 2017 that led to the shooting death of an innocent Kansas man.

McCarty was arrested last week, and charged with conspiracy to intentionally access computers without authorization. Prosecutors said Nelson is currently incarcerated in Kentucky in connection with unrelated investigation.

If convicted on the conspiracy charge, both defendants would face a statutory maximum penalty of five years in federal prison. The charge of intentionally accessing without authorization a computer carries a maximum possible sentence of five years. A conviction on the additional charge against Nelson — aggravated identity theft — carries a mandatory two-year consecutive sentence.

Update, 11:48 a.m., Dec. 20: Added statement from Ring. Modified description of a “holder” in the SIM-swapping parlance.

SIM Swapper Abducted, Beaten, Held for $200k Ransom

A Florida teenager who served as a lackey for a cybercriminal group that specializes in cryptocurrency thefts was beaten and kidnapped last week by a rival cybercrime gang. The teen’s captives held guns to his head while forcing him to record a video message pleading with his crew to fork over a $200,000 ransom in exchange for his life. The youth is now reportedly cooperating with U.S. federal investigators, who are responding to an alarming number of reports of physical violence tied to certain online crime communities.

The grisly kidnapping video has been circulating on a number of Telegram chat channels dedicated to SIM-swapping — the practice of tricking or bribing mobile phone store employees into diverting a target’s phone number, text messages and calls to a device the attackers control.

The teen, known to the SIM-swapping community by the handle “Foreshadow,” appears to have served as a “holder” — a term used to describe a low-level member of any SIM-swapping group who agrees to carry out the riskiest and least rewarding role of the crime: Physically keeping and managing the various mobile devices and SIM cards that are used in SIM-swapping scams.

“Yo, Dan, please bro send the 200k,” Foreshadow said in the video, which was shot on Sept. 15 in the backseat of a moving car. Bleeding from a swollen mouth with two handguns pointed at his head, Foreshadow pleaded for his life. A still shot from that video is available here [Warning: the image is quite graphic].

“They’re going to kill me if you don’t,” Foreshadow continued, offering to get a job as a complicit mobile store employee or “plug” to help with future SIM-swaps. “I’ll pay you back. Just let me know what you need. I got you, for real. Any work for free. Whatever. However long you need me, too. I’ll apply to any store you need me to apply to. I can be a plug. I don’t care if I get caught by the cops or anything. I’ll get that money back for you. I used to do that work.”

It’s not clear where in the world the hostage video was recorded. But at one point in the video, the vehicle’s radio can be heard in the background mentioning WMIB, which is a hip-hop station in South Florida that serves both Ft. Lauderdale and Miami.

As Foreshadow’s hostage video began making the rounds on SIM-swapping Telegram channels, a rumor surfaced that Foreshadow had died after being shot in the leg. It soon emerged that Foreshadow had not died, and that he was cooperating with the Federal Bureau of Investigation (FBI). Members of the SIM-swapping community were then warned to delete any messages to or from Foreshadow. One of those messages read:

JUST IN: FORESHADOW IS NOT DEAD!!!!

HES CURRENTLY CO-OPERATING WITH THE FBI DUE TO HIM BEING KIDNAPPED AND AN ATTEMPT TO EXTORT HIM FOR 200K

IF YOU HAVE CHATS WITH HIM CLEAR THEM

Foreshadow appears to be a teenager from Florida whose first name is Justin. Foreshadow’s main Telegram account was converted from a user profile into a channel on Sept. 15 — the same day he was assaulted and kidnapped — and it is not currently responding to messages.

Foreshadow’s erstwhile boss Jarik told KrebsOnSecurity that the youth was indeed shot by his captors, and blamed the kidnapping on a rival SIM-swapper from Australia who was angry over getting shortchanged of the profits from a previous SIM-swapping escapade.

The FBI did not immediately respond to requests for comment.

Reached via Telegram, the alleged mastermind of the kidnapping — a SIM-swapper who uses the handle “Gus” — confirmed that he ordered the attack on Foreshadow because the holder had held back some of his stolen funds. In the same breath, Gus said Jarik was “gonna get done in next” for sharing Gus’ real name and address with KrebsOnSecurity.

“No1 cared about that nigga anyway, he snaked targs [targets] and flaunted it everywhere,” Gus said of Foreshadow. “I’ve been fucked over so many times I’ve lost millions. I am just a guy trying to make more money.”

Foreshadow’s experience is the latest example of a rapidly escalating cycle of physical violence that is taking hold of criminal SIM-swapping communities online. Earlier this month, KrebsOnSecurity detailed how multiple SIM-swapping Telegram channels are now replete with “violence-as-a-service” offerings, wherein denizens of the underground hire themselves out to perform various forms of physical violence — from slashing tires and throwing a brick through someone’s window, to conducting drive-by shootings, firebombings and home invasions.

On Aug. 12, 2022, 21-year-old Patrick McGovern-Allen of Egg Harbor Township, N.J. was arrested by the FBI and charged with stalking in connection with several of these violence-as-a-service jobs. Prosecutors say the defendant fired a handgun into a Pennsylvania home, and helped to torch another residence in the state with a Molotov Cocktail — all allegedly in service of a beef over stolen cryptocurrency.

Earlier this month, three men in the United Kingdom were arrested for attempting to assault a local man and steal his virtual currencies. The local man’s neighbor called the cops and said the three men were acting suspiciously and that one of them was wearing a police uniform. U.K. police stopped the three men allegedly fleeing the scene, and found a police uniform and weapons in the trunk of the car. All three defendants in that case were charged with “intent to cause loss to another to make an unwarranted demand of Crypto Currency from a person.”

Dina Temple-Raston and Sean Powers over at The Record recently interviewed several members of the SIM-swapping community about this escalation in violence. That story is also available on the Click Here podcast — Throwing Bricks for $$$: Violence-as-a-Service Comes of Age.

Botched Crypto Mugging Lands Three U.K. Men in Jail

Three men in the United Kingdom were arrested this month for attempting to assault a local man and steal his virtual currencies. The incident is the latest example of how certain cybercriminal communities are increasingly turning to physical violence to settle scores and disputes.

Shortly after 11 p.m. on September 6, a resident in the Spalding Common area in the district of Lincolnshire, U.K. phoned police to say three men were acting suspiciously, and had jumped a nearby fence.

“The three men made off in a VW Golf and were shortly stopped nearby,” reads a statement by the Lincolnshire Police. “The car was searched by officers who found an imitation firearm, taser, a baseball bat and police uniform in the boot.”

Thomas Green, 23, Rayhan Miah, 23, and Leonardo Sapiano, 24 were all charged with possession of the weapons, and “with intent to cause loss to another to make an unwarranted demand of Crypto Currency from a person.”

KrebsOnSecurity has learned that the defendants were in Spalding Common to pay a surprise visit to a 19-year-old hacker known by the handles “Discoli,” “Disco Dog,” and “Chinese.” In December 2020, Discoli took credit for hacking and leaking the user database for OGUsers, a forum overrun with people looking to buy, sell and trade access to compromised social media accounts.

Reached via Telegram, Discoli confirmed that police believe the trio was trying to force their way into his home in Spalding Common, and that one of them was wearing a police uniform when they approached his residence.

“They were obvious about being fake police, so much so that one of our neighbours called,” Discoli said in an instant message chat. “That call led to the arrests. Their intent was for robbery/blackmail of crypto, I just happened to not be home at the time.”

The Lincolnshire Police declined to comment for this story, citing an ongoing investigation.

Discoli said he didn’t know any of the men charged, but believes they were hired by one of his enemies. And he said his would-be assailants didn’t just target him specifically.

“They had a list of people they wanted to hit consecutively as far as I know,” he said.

The foiled robbery is the latest drama tied to members of certain criminal hacking communities who are targeting one another with physical violence, by making a standing offer to pay thousands of dollars to anyone in the target’s region who agrees to carry out the assaults.

Last month, a 21-year-old New Jersey man was arrested and charged with stalking in connection with a federal investigation into groups of cybercriminals who are settling scores by hiring people to carry out physical attacks on their rivals.

Prosecutors say Patrick McGovern-Allen recently participated in several of these schemes — including firing a handgun into a Pennsylvania home and torching a residence in another part of the state with a Molotov Cocktail.

McGovern-Allen and the three U.K. defendants are part of an online community that is at the forefront of a dangerous escalation in coercion and intimidation tactics increasingly used by competing cybercriminal groups to steal cryptocurrency from one another and to keep their rivals in check.

The Telegram chat channels where these young men transact have hundreds to thousands of members each, and some of the more interesting solicitations on these communities are job offers for in-person assignments and tasks that can be found if one searches for posts titled, “If you live near,” or “IRL job” — short for “in real life” job.

A number of these classified ads are in service of performing “brickings,” where someone is hired to visit a specific address and toss a brick through the target’s window. Indeed, prior to McGovern-Allen’s arrest, his alleged Telegram persona bragged that he’d carried out several brickings for hire.

Many of the individuals involved in paying others to commit these physical attacks are also frequent participants in Telegram chat channels focused singularly on SIM swapping, a crime in which identity thieves hijack a target’s mobile phone number and use that to wrest control over the victim’s various online accounts and identities.

Unsurprisingly, the vast majority of people currently being targeted for brickings and other real-life physical assaults via Telegram tend to be other cybercriminals involved in SIM swapping crimes (or individuals on the periphery of that scene).

The United Kingdom is home to a number of young men accused of stealing millions of dollars worth of cryptocurrencies via SIM swapping. Joseph James O’Connor, a.k.a. “Plugwalk Joe”, was arrested in Spain in July 2021 under an FBI warrant on 10 counts of offenses related to unauthorized computer access and cyber bullying. U.S. investigators say O’Connor also played a central role in the 2020 intrusion at Twitter, wherein Twitter accounts for top celebrities and public figures were forced to tweet out links to cryptocurrency scams. O’Connor is currently fighting extradition to the United States.

Robert Lewis Barr, a 25-year-old Scottish man who allegedly stole more than $8 million worth of crypto, was arrested on an FBI warrant last year and is also fighting his extradition. U.S. investigators say Barr SIM swapped a U.S. bitcoin broker in 2017, and that he spent much of the stolen funds throwing lavish parties at rented luxury apartments in central Glasgow.

In many ways, these violence-as-a-service incidents are a natural extension of “swatting,” wherein fake bomb threats, hostage situations and other violent scenarios are phoned in to police as part of a scheme to trick them into visiting potentially deadly force on a target’s address. According to prosecutors, both Barr and O’Connor have a history of swatting their enemies and their SIM swapping victims.

Massive Losses Define Epidemic of ‘Pig Butchering’

U.S. state and federal investigators are being inundated with reports from people who’ve lost hundreds of thousands or millions of dollars in connection with a complex investment scam known as “pig butchering,” wherein people are lured by flirtatious strangers online into investing in cryptocurrency trading platforms that eventually seize any funds when victims try to cash out.

The term “pig butchering” refers to a time-tested, heavily scripted, and human-intensive process of using fake profiles on dating apps and social media to lure people into investing in elaborate scams. In a more visceral sense, pig butchering means fattening up a prey before the slaughter.

“The fraud is named for the way scammers feed their victims with promises of romance and riches before cutting them off and taking all their money,” the Federal Bureau of Investigation (FBI) warned in April 2022. “It’s run by a fraud ring of cryptocurrency scammers who mine dating apps and other social media for victims and the scam is becoming alarmingly popular.”

As documented in a series of investigative reports published over the past year across Asia, the people creating these phony profiles are largely men and women from China and neighboring countries who have been kidnapped and trafficked to places like Cambodia, where they are forced to scam complete strangers over the Internet — day after day.

The most prevalent pig butchering scam today involves sophisticated cryptocurrency investment platforms, where investors invariably see fantastic returns on their deposits — until they try to withdraw the funds. At that point, investors are told they owe huge tax bills. But even those who pay the phony levies never see their money again.

The come-ons for these scams are prevalent on dating sites and apps, but they also frequently start with what appears to be a wayward SMS — such as an instant message about an Uber ride that never showed. Or a reminder from a complete stranger about a planned meetup for coffee. In many ways, the content of the message is irrelevant; the initial goal to simply to get the recipient curious enough to respond in some way.

Those who respond are asked to continue the conversation via WhatsApp, where an attractive, friendly profile of the opposite gender will work through a pre-set script that is tailored to their prey’s apparent socioeconomic situation. For example, a divorced, professional female who responds to these scams will be handled with one profile type and script, while other scripts are available to groom a widower, a young professional, or a single mom.

‘LIKE NOTHING I’VE SEEN BEFORE’

That’s according to Erin West, deputy district attorney for Santa Clara County in Northern California. West said her office has been fielding a large number of pig butchering inquiries from her state, but also from law enforcement entities around the country that are ill-equipped to investigate such fraud.

“The people forced to perpetrate these scams have a guide and a script, where if your victim is divorced say this, or a single mom say this,” West said. “The scale of this is so massive. It’s a major problem with no easy answers, but also with victim volumes I’ve never seen before. With victims who are really losing their minds and in some cases are suicidal.”

West is a key member of REACT, a task force set up to tackle especially complex forms of cyber theft involving virtual currencies. West said the initial complaints from pig butchering victims came early this year.

“I first thought they were one-off cases, and then I realized we were getting these daily,” West said. “A lot of them are being reported to local agencies that don’t know what to do with them, so the cases languish.”

West said pig butchering victims are often quite sophisticated and educated people.

“One woman was a university professor who lost her husband to COVID, got lonely and was chatting online, and eventually ended up giving away her retirement,” West recalled of a recent case. “There are just horrifying stories that run the gamut in terms of victims, from young women early in their careers, to senior citizens and even to people working in the financial services industry.”

In some cases reported to REACT, the victims said they spent days or weeks corresponding with the phony WhatsApp persona before the conversation shifted to investing.

“They’ll say ‘Hey, this is the food I’m eating tonight’ and the picture they share will show a pretty setting with a glass of wine, where they’re showcasing an enviable lifestyle but not really mentioning anything about how they achieved that,” West said. “And then later, maybe a few hours or days into the conversation, they’ll say, ‘You know I made some money recently investing in crypto,’ kind of sliding into the topic as if this wasn’t what they were doing the whole time.”

Curious investors are directed toward elaborate and official-looking online crypto platforms that appear to have thousands of active investors. Many of these platforms include extensive study materials and tutorials on cryptocurrency investing. New users are strongly encouraged to team up with more seasoned investors on the platform, and to make only small investments that they can afford to lose.

“They’re able to see some value increase, and maybe even be allowed to take out that value increase so that they feel comfortable about the situation,” West said. Some investors then need little encouragement to deposit additional funds, which usually generate increasingly higher “returns.”

West said many crypto trading platforms associated with pig butchering scams appear to have been designed much like a video game, where investor hype is built around upcoming “trading opportunities” that hint at even more fantastic earnings.

“There are bonus levels and VIP levels, and they’ll build hype and a sense of frenzy into the trading,” West said. “There are definitely some psychological mechanisms at work to encourage people to invest more.”

“What’s so devastating about many of the victims is they lose that sense of who they are,” she continued. “They thought they were a savvy, sophisticated person, someone who’s sort of immune to scams. I think the large scale of the trickery and psychological manipulation being used here can’t be understated. It’s like nothing I’ve seen before.”

A $5,000,000 LOSS

Courtney Nolan, a divorced mother of three daughters, says she lost more than $5 million to a pig butchering scam. Nolan lives in St. Louis and has a background in investment finance, but only started investing in cryptocurrencies in the past year.

Nolan’s case may be especially bad because she was already interested in crypto investing when the scammer reached out. At the time, Bitcoin was trading at or near all-time highs of nearly $68,000 per coin.

Nolan said her nightmare began in late 2021 with a Twitter direct message from someone who was following many of the same cryptocurrency influencers she followed. Her fellow crypto enthusiast then suggested they continue their discussion on WhatsApp. After much back and forth about his trading strategies, her new friend agreed to mentor her on how to make reliable profits using the crypto trading platform xtb.com.

“I had dabbled in leveraged trading before, but his mentor program gave me over 100 pages of study materials and agreed to walk me through their investment strategies over the course of a year,” Nolan told KrebsOnSecurity.

Nolan’s mentor had her create an account website xtb-market[.]com, which was made to be confusingly similar to XTB’s official platform. The site promoted several different investment packages, including a “starter plan” that involves a $5,250 up-front investment and promises more than 15 percent return across four separate trading bursts.

Platinum plans on xtb-market promised a whopping 45 percent ROI, with a minimum investment of $265,000. The site also offered a generous seven percent commission for referrals, which encouraged new investors to recruit others.

While chatting via WhatsApp, Nolan and her mentor would trade side by side in xtb-market, initially with small investments ranging from $500 to $5,000. When those generated hefty returns, Nolan made bigger deposits. On several occasions she was able to withdraw amounts ranging from $10,000 to $30,000.

But after investing more than $4.5 million of her own money over nearly four months, Nolan found her account was suddenly frozen. She was then issued a tax statement saying she owed nearly $500,000 in taxes before she could reactivate her account or access her funds.

Nolan said it seems obvious in hindsight that she should never have paid the tax bill. Because xtb-market and her mentor cut all communications with her after that, and the entire website disappeared just a few weeks later.

Justin Maile, an investigation partner manager at Chainalysis, told Vice News that the tax portion of the pig butchering scam relies on the “sunk costs fallacy,” when people are reluctant to abandon a failing strategy or course of action because they have already invested heavily in it.

“Once the victim starts getting skeptical or tries to withdraw their funds, they are often told that they have to pay tax on the gains before funds can be unlocked,” Maile told Vice News. “The scammers will try to get any last payments out of the victims by exploiting the sunk cost fallacy and dangling huge profits in front of them.”

Vice recently published an in-depth report on pig butchering’s link to organized crime gangs in Asia that lure young job seekers with the promise of customer service jobs in call centers. Instead, those who show up at the appointed place and time are taken on long car rides and/or forced hikes across the borders into Cambodia, where they are pressed into indentured servitude.

Vice found many of the people forced to work in pig-butchering scams are being held in Chinese-owned casinos operating in Cambodia. Many of those casinos were newly built when the Covid pandemic hit. As the new casinos and hotels sat empty, organized crime groups saw an opportunity to use these facilities to generate huge income streams, and many foreign travelers stranded in neighboring countries were eventually trafficked to these scam centers.

Vice reports:

“While figures on the number of people in scam centers in Cambodia is unknown, best estimates pieced together from various sources point to the tens of thousands across scam centers in Sihanoukville, Phnom Penh, and sites in border regions Poipet and Bavet. In April, Thailand’s assistant national police commissioner said 800 Thai citizens had been rescued from scam centers in Cambodia in recent months, with a further 1,000 citizens still trapped across the country. One Vietnamese worker estimated 300 of his compatriots were held on just one floor in a tall office block hosting scam operations.”

“…within Victory Paradise Resort alone there were 7,000 people, the majority from mainland China, but also Indonesians, Singaporeans and Filipinos. According to the Khmer Times, one 10-building complex of high-rises in Sihanoukville, known as The China Project, holds between 8,000 to 10,000 people participating in various scams—a workforce that would generate profits around the $1 billion mark each year at $300 per worker per day.”

THE KILLING FLOOR

REACTs’ West said while there are a large number of pig butchering victims reporting their victimization to the FBI, very few are receiving anything more than instructions about filing a complaint with the FBI’s Internet Crime Complaint Center (IC3), which keeps track of cybercrime losses and victims.

“There’s a huge gap in victims that are seeing any kind of service at all, where they’re reporting to the FBI but not being able to talk to anyone,” she said. “They’re filling out the IC3 form and never hearing back. It sort of feels like the federal government is ignoring this, so people are going to local agencies, which are sending these victims our way.”

For many younger victims of pig butchering, even losses of a few thousand dollars can be financially devastating. KrebsOnSecurity recently heard from two different readers who said they were in their 20s and lost more than $40,000 each when the investment platforms they were trading on vanished with their money.

The FBI can often bundle numerous IC3 complaints involving the same assailants and victims into a single case for federal prosecutors to pursue the guilty, and/or try to recapture what was stolen. In general, however, victims of crypto crimes rarely see that money again, or if they do it can take many years.

“The next piece is what can we actually do with these cases,” West said. “We used to frame success as getting bad people behind bars, but these cases leave us as law enforcement with not a lot of opportunity there.”

West said the good news is U.S. authorities are seeing some success in freezing cryptocurrency wallets suspected of being tied to large-scale cybercriminal operations. Indeed, Nolan told KrebsOnSecurity that her losses were substantial enough to warrant an official investigation by the FBI, which she says has since taken steps to freeze at least some of the assets tied to xtb-market[.]com.

Likewise, West said she was recently able to freeze cryptocurrency funds stolen from some pig butchering victims, and now REACT is focusing on helping state and local authorities learn how to do the same.

“It’s important to be able to mobilize quickly and know how to freeze and seize crypto and get it back to its rightful owner,” West said. “We definitely have made seizures in cases involving pig butchering, but we haven’t gotten that back to the rightful owners yet.”

In April, the FBI warned Internet users to be on guard against pig butchering scams, which it said attracts victims with “promises of romance and riches” before duping them out of their money. The IC3 said it received more than 4,300 complaints related to crypto-romance scams, resulting in losses of more than $429 million.

Here are some common elements of a pig butchering scam:

–Dating apps: Pig-butchering attempts are common on dating apps, but they can begin with almost any type of communication, including SMS text messages.
–WhatsApp: In virtually all documented cases of pig butchering, the target is moved fairly quickly into chatting with the scammer via WhatsApp.
–No video: The scammers will come up with all kinds of excuses not to do a video call. But they will always refuse.
–Investment chit-chat: Your contact (eventually) claims to have inside knowledge about the cryptocurrency market and can help you make money.

The FBI’s tips on avoiding crypto scams:

-Never send money, trade, or invest based on the advice of someone you have only met online.
-Don’t talk about your current financial status to unknown and untrusted people.
-Don’t provide your banking information, Social Security Number, copies of your identification or passport, or any other sensitive information to anyone online or to a site you do not know is legitimate.
-If an online investment or trading site is promoting unbelievable profits, it is most likely that—unbelievable.
-Be cautious of individuals who claim to have exclusive investment opportunities and urge you to act fast.

Why Paper Receipts are Money at the Drive-Thru

Check out this handmade sign posted to the front door of a shuttered Jimmy John’s sandwich chain shop in Missouri last week. See if you can tell from the store owner’s message what happened.

If you guessed that someone in the Jimmy John’s store might have fallen victim to a Business Email Compromise (BEC) or “CEO fraud” scheme — wherein the scammers impersonate company executives to steal money — you’d be in good company.

In fact, that was my initial assumption when a reader in Missouri shared this photo after being turned away from his favorite local sub shop. But a conversation with the store’s owner Steve Saladin brought home the truth that some of the best solutions to fighting fraud are even more low-tech than BEC scams.

Visit any random fast-casual dining establishment and there’s a good chance you’ll see a sign somewhere from the management telling customers their next meal is free if they don’t receive a receipt with their food. While it may not be obvious, such policies are meant to deter employee theft.

The idea is to force employees to finalize all sales and create a transaction that gets logged by the company’s systems. The offer also incentivizes customers to help keep employees honest by reporting when they don’t get a receipt with their food, because employees can often conceal transactions by canceling them before they’re completed. In that scenario, the employee gives the customer their food and any change, and then pockets the rest.

You can probably guess by now that this particular Jimmy John’s franchise — in Sunset Hills, Mo. — was among those that chose not to incentivize its customers to insist upon receiving receipts. Thanks to that oversight, Saladin was forced to close the store last week and fire the husband-and-wife managers for allegedly embezzling nearly $100,000 in cash payments from customers.

Saladin said he began to suspect something was amiss after he agreed to take over the Monday and Tuesday shifts for the couple so they could have two consecutive days off together. He said he noticed that cash receipts at the end of the nights on Mondays and Tuesdays were “substantially larger” than when he wasn’t manning the till, and that this was consistent over several weeks.

Then he had friends proceed through his restaurant’s drive-thru, to see if they received receipts for cash payments.

“One of [the managers] would take an order at the drive-thru, and when they determined the customer was going to pay with cash the other would make the customer’s change for it, but then delete the order before the system could complete it and print a receipt,” Saladin said.

Saladin said his attorneys and local law enforcement are now involved, and he estimates the former employees stole close to $100,000 in cash receipts. That was on top of the $115,000 in salaries he paid in total each year to the two employees. Saladin also has to figure out a way to pay his franchisor a fee for each of the stolen transactions.

Now Saladin sees the wisdom of adding the receipt sign, and says all of his stores will soon carry a sign offering $10 in cash to any customers who report not receiving a receipt with their food.

Many business owners are reluctant to involve the authorities when they discover that a current or former employee has stolen from them. Too often, organizations victimized by employee theft shy away from reporting it because they’re worried that any resulting media coverage of the crime will do more harm than good.

But there are quiet ways to ensure embezzlers get their due. A few years back, I attended a presentation by an investigator with the criminal division of the U.S. Internal Revenue Service (IRS) who suggested that any embezzling victims seeking a discreet law enforcement response should simply contact the IRS.

The agent said the IRS is obligated to investigate all notifications it receives from employers about unreported income, but that embezzling victims often neglect to even notify the agency. That’s a shame, he said, because under U.S. federal law, anyone who willfully attempts to evade or defeat taxes can be charged with a felony, with penalties including up to $100,000 in fines, up to five years in prison, and the costs of prosecution.

Senators Urge FTC to Probe ID.me Over Selfie Data

Some of more tech-savvy Democrats in the U.S. Senate are asking the Federal Trade Commission (FTC) to investigate identity-proofing company ID.me for “deceptive statements” the company and its founder allegedly made over how they handle facial recognition data collected on behalf of the Internal Revenue Service, which until recently required anyone seeking a new IRS account online to provide a live video selfie to ID.me.

In a letter to FTC Chair Lina Khan, the Senators charge that ID.me’s CEO Blake Hall has offered conflicting statements about how his company uses the facial scan data it collects on behalf of the federal government and many states that use the ID proofing technology to screen applicants for unemployment insurance.

The lawmakers say that in public statements and blog posts, ID.me has frequently emphasized the difference between two types of facial recognition: One-to-one, and one-to-many. In the one-to-one approach, a live video selfie is compared to the image on a driver’s license, for example. One-to-many facial recognition involves comparing a face against a database of other faces to find any potential matches.

Americans have particular reason to be concerned about the difference between these two types of facial recognition, says the letter to the FTC, signed by Sens. Cory Booker (D-N.J.), Edward Markey (D-Mass.), Alex Padilla (D-Calif.), and Ron Wyden (D-Ore.):

“While one-to-one recognition involves a one-time comparison of two images in order to confirm an applicant’s identity, the use of one-to-many recognition means that millions of innocent people will have their photographs endlessly queried as part of a digital ‘line up.’ Not only does this violate individuals’ privacy, but the inevitable false matches associated with one-to-many recognition can result in applicants being wrongly denied desperately-needed services for weeks or even months as they try to get their case reviewed.”

“This risk is especially acute for people of color: NIST’s Facial Recognition Vendor Test found that many facial recognition algorithms have rates of false matches that are as much as 100 times higher for individuals from countries in West Africa, East Africa and East Asia than for individuals from Eastern European countries. This means Black and Asian Americans could be disproportionately likely to be denied benefits due to a false match in a one-to-many facial recognition system.”

The lawmakers say that throughout the latter half of 2021, ID.me published statements and blog posts stating it did not use one-to-many facial recognition and that the approach was “problematic” and “tied to surveillance operations.” But several days after a Jan. 16, 2022 post here about the IRS’s new facial ID requirement went viral and prompted a public backlash, Hall acknowledged in a LinkedIn posting that ID.me does use one-to-many facial recognition.

“Within days, the company edited the numerous blog posts and white papers on its website that previously stated the company did not use one-to-many to reflect the truth,” the letter alleges. “According to media reports, the company’s decision to correct its prior misleading statements came after mounting internal pressure from its employees.”

Cyberscoop’s Tonya Riley published excerpts from internal ID.me employee Slack messages wherein some expressed dread and unease with the company’s equivocation on its use of one-to-many facial recognition.

In February, the IRS announced it would no longer require facial scans or other biometric data from taxpayers seeking to create an account at the agency’s website. The agency also pledged that any biometric data shared with ID.me would be permanently deleted.

But the IRS still requires new account applicants to sign up with either ID.me or Login.gov, a single sign-on solution already used to access 200 websites run by 28 federal agencies. It also still offers the option of providing a live selfie for verification purposes, although the IRS says this data will be deleted automatically.

Asked to respond to concerns raised in the letter from Senate lawmakers, ID.me instead touted its successes in stopping fraud.

“Five state workforce agencies have publicly credited ID.me with helping to prevent $238 billion dollars in fraud,” the statement reads. “Conditions were so bad during the pandemic that the deputy assistant director of the FBI called the fraud ‘an economic attack on the United States.’ ID.me played a critical role in stopping that attack in more than 20 states where the service was rapidly adopted for its equally important ability to increase equity and verify individuals left behind by traditional options. We look forward to cooperating with all relevant government bodies to clear up any misunderstandings.”

As Cyberscoop reported on Apr. 14, the House Oversight and Reform Committee last month began an investigation into ID.me’s practices, with committee chairwoman Carolyn Maloney (D-N.Y.) saying the committee’s questions to the company would help shape policy on how the government wields facial recognition technology.

A copy of the letter the senators sent to the FTC is here (PDF).

When Your Smart ID Card Reader Comes With Malware

Millions of U.S. government employees and contractors have been issued a secure smart ID card that enables physical access to buildings and controlled spaces, and provides access to government computer networks and systems at the cardholder’s appropriate security level. But many government employees aren’t issued an approved card reader device that lets them use these cards at home or remotely, and so turn to low-cost readers they find online. What could go wrong? Here’s one example.

KrebsOnSecurity recently heard from a reader — we’ll call him “Mark” because he wasn’t authorized to speak to the press — who works in IT for a major government defense contractor and was issued a Personal Identity Verification (PIV) government smart card designed for civilian employees. Not having a smart card reader at home and lacking any obvious guidance from his co-workers on how to get one, Mark opted to purchase a $15 reader from Amazon that said it was made to handle U.S. government smart cards.

The USB-based device Mark settled on is the first result that currently comes up one when searches on Amazon.com for “PIV card reader.” The card reader Mark bought was sold by a company called Saicoo, whose sponsored Amazon listing advertises a “DOD Military USB Common Access Card (CAC) Reader” and has more than 11,700 mostly positive ratings.

The Common Access Card (CAC) is the standard identification for active duty uniformed service personnel, selected reserve, DoD civilian employees, and eligible contractor personnel. It is the principal card used to enable physical access to buildings and controlled spaces, and provides access to DoD computer networks and systems.

Mark said when he received the reader and plugged it into his Windows 10 PC, the operating system complained that the device’s hardware drivers weren’t functioning properly. Windows suggested consulting the vendor’s website for newer drivers.

So Mark went to the website mentioned on Saicoo’s packaging and found a ZIP file containing drivers for Linux, Mac OS and Windows:

Out of an abundance of caution, Mark submitted Saicoo’s drivers file to Virustotal.com, which simultaneously scans any shared files with more than five dozen antivirus and security products. Virustotal reported that some 43 different security tools detected the Saicoo drivers as malicious. The consensus seems to be that the ZIP file currently harbors a malware threat known as Ramnit, a fairly common but dangerous trojan horse that spreads by appending itself to other files.

Ramnit is a well-known and older threat — first surfacing more than a decade ago — but it has evolved over the years and is still employed in more sophisticated data exfiltration attacks. Amazon said in a written statement that it was investigating the reports.

“Seems like a potentially significant national security risk, considering that many end users might have elevated clearance levels who are using PIV cards for secure access,” Mark said.

Mark said he contacted Saicoo about their website serving up malware, and received a response saying the company’s newest hardware did not require any additional drivers. He said Saicoo did not address his concern that the driver package on its website was bundled with malware.

In response to KrebsOnSecurity’s request for comment, Saicoo sent a somewhat less reassuring reply.

“From the details you offered, issue may probably caused by your computer security defense system as it seems not recognized our rarely used driver & detected it as malicious or a virus,” Saicoo’s support team wrote in an email.

“Actually, it’s not carrying any virus as you can trust us, if you have our reader on hand, please just ignore it and continue the installation steps,” the message continued. “When driver installed, this message will vanish out of sight. Don’t worry.”

The trouble with Saicoo’s apparently infected drivers may be little more than a case of a technology company having their site hacked and responding poorly. Will Dormann, a vulnerability analyst at CERT/CC, wrote on Twitter that the executable files (.exe) in the Saicoo drivers ZIP file were not altered by the Ramnit malware — only the included HTML files.

Dormann said it’s bad enough that searching for device drivers online is one of the riskiest activities one can undertake online.

“Doing a web search for drivers is a VERY dangerous (in terms of legit/malicious hit ratio) search to perform, based on results of any time I’ve tried to do it,” Dormann added. “Combine that with the apparent due diligence of the vendor outlined here, and well, it ain’t a pretty picture.”

But by all accounts, the potential attack surface here is enormous, as many federal employees clearly will purchase these readers from a myriad of online vendors when the need arises. Saicoo’s product listings, for example, are replete with comments from customers who self-state that they work at a federal agency (and several who reported problems installing drivers).

A thread about Mark’s experience on Twitter generated a strong response from some of my followers, many of whom apparently work for the U.S. government in some capacity and have government-issued CAC or PIV cards.

Two things emerged clearly from that conversation. The first was general confusion about whether the U.S. government has any sort of list of approved vendors. It does. The General Services Administration (GSA), the agency which handles procurement for federal civilian agencies, maintains a list of approved card reader vendors at idmanagement.gov (Saicoo is not on that list). [Thanks to @MetaBiometrics and @shugenja for the link!]

The other theme that ran through the Twitter discussion was the reality that many people find buying off-the-shelf readers more expedient than going through the GSA’s official procurement process, whether it’s because they were never issued one or the reader they were using simply no longer worked or was lost and they needed another one quickly.

“Almost every officer and NCO [non-commissioned officer] I know in the Reserve Component has a CAC reader they bought because they had to get to their DOD email at home and they’ve never been issued a laptop or a CAC reader,” said David Dixon, an Army veteran and author who lives in Northern Virginia. “When your boss tells you to check your email at home and you’re in the National Guard and you live 2 hours from the nearest [non-classified military network installation], what do you think is going to happen?”

Interestingly, anyone asking on Twitter about how to navigate purchasing the right smart card reader and getting it all to work properly is invariably steered toward militarycac.com. The website is maintained by Michael Danberry, a decorated and retired Army veteran who launched the site in 2008 (its text and link-heavy design very much takes one back to that era of the Internet and webpages in general). His site has even been officially recommended by the Army (PDF). Mark shared emails showing Saicoo itself recommends militarycac.com.

“The Army Reserve started using CAC logon in May 2006,” Danberry wrote on his “About” page. “I [once again] became the ‘Go to guy’ for my Army Reserve Center and Minnesota. I thought Why stop there? I could use my website and knowledge of CAC and share it with you.”

Danberry did not respond to requests for an interview — no doubt because he’s busy doing tech support for the federal government. The friendly message on Danberry’s voicemail instructs support-needing callers to leave detailed information about the issue they’re having with CAC/PIV card readers.

Dixon said Danberry has “done more to keep the Army running and connected than all the G6s [Army Chief Information Officers] put together.”

In many ways, Mr. Danberry is the equivalent of that little known software developer whose tiny open-sourced code project ends up becoming widely adopted and eventually folded into the fabric of the Internet.  I wonder if he ever imagined 15 years ago that his website would one day become “critical infrastructure” for Uncle Sam?