Netflix’s US Password-Sharing Crackdown Isn’t Happening—Yet

Accidental revisions to a US Help Center page sparked confusion about the streamer's next moves. But restrictions on account sharing are still coming soon.

New Russian-Backed Gamaredon's Spyware Variants Targeting Ukrainian Authorities

The State Cyber Protection Centre (SCPC) of Ukraine has called out the Russian state-sponsored threat actor known as Gamaredon for its targeted cyber attacks on public authorities and critical information infrastructure in the country. The advanced persistent threat, also known as Actinium, Armageddon, Iron Tilden, Primitive Bear, Shuckworm, Trident Ursa, and UAC-0010, has a track record of 

New Report Reveals NikoWiper Malware That Targeted Ukraine Energy Sector

The Russia-affiliated Sandworm used yet another wiper malware strain dubbed NikoWiper as part of an attack that took place in October 2022 targeting an energy sector company in Ukraine. "The NikoWiper is based on SDelete, a command line utility from Microsoft that is used for securely deleting files," cybersecurity company ESET revealed in its latest APT Activity Report shared with The Hacker

Researchers Uncover Packer Used by Several Malware to Evade Detection for 6 Years

A shellcode-based packer dubbed TrickGate has been successfully operating without attracting notice for over six years, while enabling threat actors to deploy a wide range of malware such as TrickBot, Emotet, AZORult, Agent Tesla, FormBook, Cerber, Maze, and REvil over the years. "TrickGate managed to stay under the radar for years because it is transformative – it undergoes changes periodically

A Link to News Site Meduza Can (Technically) Land You in Russian Prison

Plus: Hive ransomware gang gets knocked offline, FBI confirms North Korea stole $100 million, and more.

ISC Releases Security Patches for New BIND DNS Software Vulnerabilities

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Experts Uncover the Identity of Mastermind Behind Golden Chickens Malware Service

Cybersecurity researchers have discovered the real-world identity of the threat actor behind Golden Chickens malware-as-a-service, who goes by the online persona "badbullzvenom." eSentire's Threat Response Unit (TRU), in an exhaustive report published following a 16-month-long investigation, said it "found multiple mentions of the badbullzvenom account being shared between two people." The

British Cyber Agency Warns of Russian and Iranian Hackers Targeting Key Industries

The U.K. National Cyber Security Centre (NCSC) on Thursday warned of spear-phishing attacks mounted by Russian and Iranian state-sponsored actors for information-gathering operations. "The attacks are not aimed at the general public but targets in specified sectors, including academia, defense, government organizations, NGOs, think tanks, as well as politicians, journalists, and activists," the

Most Criminal Cryptocurrency Funnels Through Just 5 Exchanges

The crypto money-laundering market is tighter than at any time in the past decade, and the few big players are moving a “shocking” amount of currency.

Researchers Uncover Connection b/w Moses Staff and Emerging Abraham's Ax Hacktivists Group

New research has linked the operations of a politically motivated hacktivist group known as Moses Staff to another nascent threat actor named Abraham's Ax that emerged in November 2022. This is based on "several commonalities across the iconography, videography, and leak sites used by the groups, suggesting they are likely operated by the same entity," Secureworks Counter Threat Unit (CTU) said 

North Korean Hackers Turn to Credential Harvesting in Latest Wave of Cyberattacks

A North Korean nation-state group notorious for crypto heists has been attributed to a new wave of malicious email attacks as part of a "sprawling" credential harvesting activity targeting a number of industry verticals, marking a significant shift in its strategy. The state-aligned threat actor is being tracked by Proofpoint under the name TA444, and by the larger cybersecurity community as

Administrator of RSOCKS Proxy Botnet Pleads Guilty

Denis Emelyantsev, a 36-year-old Russian man accused of running a massive botnet called RSOCKS that stitched malware into millions of devices worldwide, pleaded guilty to two counts of computer crime violations in a California courtroom this week. The plea comes just months after Emelyantsev was extradited from Bulgaria, where he told investigators, “America is looking for me because I have enormous information and they need it.”

First advertised in the cybercrime underground in 2014, RSOCKS was the web-based storefront for hacked computers that were sold as “proxies” to cybercriminals looking for ways to route their Web traffic through someone else’s device.

Customers could pay to rent access to a pool of proxies for a specified period, with costs ranging from $30 per day for access to 2,000 proxies, to $200 daily for up to 90,000 proxies.

Many of the infected systems were Internet of Things (IoT) devices, including industrial control systems, time clocks, routers, audio/video streaming devices, and smart garage door openers. Later in its existence, the RSOCKS botnet expanded into compromising Android devices and conventional computers.

In June 2022, authorities in the United States, Germany, the Netherlands and the United Kingdom announced a joint operation to dismantle the RSOCKS botnet. But that action did not name any defendants.

Inspired by that takedown, KrebsOnSecurity followed clues from the RSOCKS botnet master’s identity on the cybercrime forums to Emelyantsev’s personal blog, where he went by the name Denis Kloster. The blog featured musings on the challenges of running a company that sells “security and anonymity services to customers around the world,” and even included a group photo of RSOCKS employees.

“Thanks to you, we are now developing in the field of information security and anonymity!,” Kloster’s blog enthused. “We make products that are used by thousands of people around the world, and this is very cool! And this is just the beginning!!! We don’t just work together and we’re not just friends, we’re Family.”

But by the time that investigation was published, Emelyantsev had already been captured by Bulgarian authorities responding to an American arrest warrant. At his extradition hearing, Emelyantsev claimed he would prove his innocence in an U.S. courtroom.

“I have hired a lawyer there and I want you to send me as quickly as possible to clear these baseless charges,” Emelyantsev told the Bulgarian court. “I am not a criminal and I will prove it in an American court.”

Emelyantsev was far more than just an administrator of a large botnet. Behind the facade of his Internet advertising company based in Omsk, Russia, the RSOCKS botmaster was a major player in the Russian email spam industry for more than a decade.

Some of the top Russian cybercrime forums have been hacked over the years, and leaked private messages from those forums show the RSOCKS administrator claimed ownership of the RUSdot spam forum. RUSdot is the successor forum to Spamdot, a far more secretive and restricted community where most of the world’s top spammers, virus writers and cybercriminals collaborated for years before the forum imploded in 2010.

Indeed, the very first mentions of RSOCKS on any Russian-language cybercrime forums refer to the service by its full name as the “RUSdot Socks Server.”

Email spam — and in particular malicious email sent via compromised computers — is still one of the biggest sources of malware infections that lead to data breaches and ransomware attacks. So it stands to reason that as administrator of Russia’s most well-known forum for spammers, Emelyantsev probably knows quite a bit about other top players in the botnet spam and malware community.

It remains unclear whether Emelyantsev made good on his promise to spill that knowledge to American investigators as part of his plea deal. The case is being prosecuted by the U.S. Attorney’s Office for the Southern District of California, which has not responded to a request for comment.

Emelyantsev pleaded guilty on Monday to two counts, including damage to protected computers and conspiracy to damage protected computers. He faces a maximum of 20 years in prison, and is currently scheduled to be sentenced on April 27, 2023.

Chinese Hackers Utilize Golang Malware in DragonSpark Attacks to Evade Detection

Organizations in East Asia are being targeted by a likely Chinese-speaking actor dubbed DragonSpark while employing uncommon tactics to go past security layers. "The attacks are characterized by the use of the little known open source SparkRAT and malware that attempts to evade detection through Golang source code interpretation," SentinelOne said in an analysis published today. A striking

Emotet Malware Makes a Comeback with New Evasion Techniques

The Emotet malware operation has continued to refine its tactics in an effort to fly under the radar, while also acting as a conduit for other dangerous malware such as Bumblebee and IcedID. Emotet, which officially reemerged in late 2021 following a coordinated takedown of its infrastructure by authorities earlier that year, has continued to be a persistent threat that's distributed via

Flaw in Diksha App Exposed the Data of Millions of Indian Students

A mandatory app exposed the personal information of students and teachers across the country for over a year.

Massive Ad Fraud Scheme Targeted Over 11 Million Devices with 1,700 Spoofed Apps

Researchers have shut down an "expansive" ad fraud scheme that spoofed more than 1,700 applications from 120 publishers and impacted roughly 11 million devices.  "VASTFLUX was a malvertising attack that injected malicious JavaScript code into digital ad creatives, allowing the fraudsters to stack numerous invisible video ad players behind one another and register ad views," fraud prevention firm

The Biggest US Surveillance Program You Didn’t Know About

Plus: A leaked US “no fly” list, the SCOTUS leaker slips investigators, and PayPal gets stuffed.

T-Mobile's New Data Breach Shows Its $150 Million Security Investment Isn't Cutting It

The mobile operator just suffered at least its fifth data breach since 2018, despite promising to spend a fortune shoring up its systems.

The Small but Mighty Danger of Echo Chamber Extremism

Research shows that relatively few people exist in perfectly sealed-off media bubbles—but they’re still having an outsize impact on US politics.

Welcome to the Era of Internet Blackouts

New research from Cloudflare shows that connectivity disruptions are becoming a problem around the globe, pointing toward a troubling new normal.

Roaming Mantis Spreading Mobile Malware That Hijacks Wi-Fi Routers' DNS Settings

Threat actors associated with the Roaming Mantis attack campaign have been observed delivering an updated variant of their patent mobile malware known as Wroba to infiltrate Wi-Fi routers and undertake Domain Name System (DNS) hijacking. Kaspersky, which carried out an analysis of the malicious artifact, said the feature is designed to target specific Wi-Fi routers located in South Korea.

A Sneaky Ad Scam Tore Through 11 Million Phones

Some 1,700 spoofed apps, 120 targeted publishers, 12 billion false ad requests per day—Vastflux is one of the biggest ad frauds ever discovered.

New Research Delves into the World of Malicious LNK Files and Hackers Behind Them

Cybercriminals are increasingly leveraging malicious LNK files as an initial access method to download and execute payloads such as Bumblebee, IcedID, and Qakbot. A recent study by cybersecurity experts has shown that it is possible to identify relationships between different threat actors by analyzing the metadata of malicious LNK files, uncovering information such as the specific tools and

Bitzlato Crypto Exchange Founder Arrested for Aiding Cybercriminals

The U.S. Department of Justice (DoJ) on Wednesday announced the arrest of Anatoly Legkodymov (aka Gandalf and Tolik), the cofounder of Hong Kong-registered cryptocurrency exchange Bitzlato, for allegedly processing $700 million in illicit funds. The 40-year-old Russian national, who was arrested in Miami, was charged in a U.S. federal court with "conducting a money transmitting business that

Earth Bogle Campaign Unleashes NjRAT Trojan on Middle East and North Africa

An ongoing campaign dubbed Earth Bogle is leveraging geopolitical-themed lures to deliver the NjRAT remote access trojan to victims across the Middle East and North Africa. "The threat actor uses public cloud storage services such as files[.]fm and failiem[.]lv to host malware, while compromised web servers distribute NjRAT," Trend Micro said in a report published Wednesday. Phishing emails,

Spy Cams Reveal the Grim Reality of Slaughterhouse Gas Chambers

Animal rights activists have captured the first hidden-camera video from inside a carbon dioxide “stunning chamber” in a US meatpacking plant.

Iranian Government Entities Under Attack by New Wave of BackdoorDiplomacy Attacks

The threat actor known as BackdoorDiplomacy has been linked to a new wave of attacks targeting Iranian government entities between July and late December 2022. Palo Alto Networks Unit 42, which is tracking the activity under its constellation-themed moniker Playful Taurus, said it observed the government domains attempting to connect to malware infrastructure previously identified as associated

Thinking of Hiring or Running a Booter Service? Think Again.

Most people who operate DDoS-for-hire businesses attempt to hide their true identities and location. Proprietors of these so-called “booter” or “stresser” services — designed to knock websites and users offline — have long operated in a legally murky area of cybercrime law. But until recently, their biggest concern wasn’t avoiding capture or shutdown by the feds: It was minimizing harassment from unhappy customers or victims, and insulating themselves against incessant attacks from competing DDoS-for-hire services.

And then there are booter store operators like John Dobbs, a 32-year-old computer science graduate student living in Honolulu, Hawaii. For at least a decade until late last year, Dobbs openly operated IPStresser[.]com, a popular and powerful attack-for-hire service that he registered with the state of Hawaii using his real name and address. Likewise, the domain was registered in Dobbs’s name and hometown in Pennsylvania.

The only work experience Dobbs listed on his resume was as a freelance developer from 2013 to the present day. Dobbs’s resume doesn’t name his booter service, but in it he brags about maintaining websites with half a million page views daily, and “designing server deployments for performance, high-availability and security.”

In December 2022, the U.S. Department of Justice seized Dobbs’s IPStresser website and charged him with one count of aiding and abetting computer intrusions. Prosecutors say his service attracted more than two million registered users, and was responsible for launching a staggering 30 million distinct DDoS attacks.

The government seized four-dozen booter domains, and criminally charged Dobbs and five other U.S. men for allegedly operating stresser services. This was the Justice Department’s second such mass takedown targeting DDoS-for-hire services and their accused operators. In 2018, the feds seized 15 stresser sites, and levied cybercrime charges against three men for their operation of booter services.

Many accused stresser site operators have pleaded guilty over the years after being hit with federal criminal charges. But the government’s core claim — that operating a booter site is a violation of U.S. computer crime laws — wasn’t properly tested in the courts until September 2021.

That was when a jury handed down a guilty verdict against Matthew Gatrel, a then 32-year-old St. Charles, Ill. man charged in the government’s first 2018 mass booter bust-up. Despite admitting to FBI agents that he ran two booter services (and turning over plenty of incriminating evidence in the process), Gatrel opted to take his case to trial, defended the entire time by court-appointed attorneys.

Prosecutors said Gatrel’s booter services — downthem[.]org and ampnode[.]com — helped some 2,000 paying customers launch debilitating digital assaults on more than 20,000 targets, including many government, banking, university and gaming websites.

Gatrel was convicted on all three charges of violating the Computer Fraud and Abuse Act, including conspiracy to commit unauthorized impairment of a protected computer, conspiracy to commit wire fraud, and unauthorized impairment of a protected computer. He was sentenced to two years in prison.

Now, it appears Dobbs is also planning to take his chances with a jury. On Jan. 4, Dobbs entered a plea of not guilty. Neither Dobbs nor his court-appointed attorney responded to requests for comment.

But as it happens, Dobbs himself provided some perspective on his thinking in an email exchange with KrebsOnSecurity back in 2020. I’d reached out to Dobbs because it was obvious he didn’t mind if people knew he operated one of the world’s most popular DDoS-for-hire sites, and I was genuinely curious why he was so unafraid of getting raided by the feds.

“Yes, I am the owner of the domain you listed, however you are not authorized to post an article containing said domain name, my name or this email address without my prior written permission,” Dobbs replied to my initial outreach on March 10, 2020 using his email address from the University of Hawaii at Manoa.

A few hours later, I received more strident instructions from Dobbs, this time via his official email address at ipstresser[.]com.

“I will state again for absolute clarity, you are not authorized to post an article containing ipstresser.com, my name, my GitHub profile and/or my hawaii.edu email address,” Dobbs wrote, as if taking dictation from a lawyer who doesn’t understand how the media works.

When pressed for particulars on his business, Dobbs replied that the number of IPStresser customers was “privileged information,” and said he didn’t even advertise the service. When asked whether he was concerned that many of his competitors were by then serving jail time for operating similar booter services, Dobbs maintained that the way he’d set up the business insulated him from any liability.

“I have been aware of the recent law enforcement actions against other operators of stress testing services,” Dobbs explained. “I cannot speak to the actions of these other services, but we take proactive measures to prevent misuse of our service and we work with law enforcement agencies regarding any reported abuse of our service.”

What were those proactive measures? In a 2015 interview with ZDNet France, Dobbs asserted that he was immune from liability because his clients all had to submit a digital signature attesting that they wouldn’t use the site for illegal purposes.

“Our terms of use are a legal document that protects us, among other things, from certain legal consequences,” Dobbs told ZDNet. “Most other sites are satisfied with a simple checkbox, but we ask for a digital signature in order to imply real consent from our customers.”

Dobbs told KrebsOnSecurity his service didn’t generate much of a profit, but rather that he was motivated by “filling a legitimate need.”

“My reason for offering the service is to provide the ability to test network security measures before someone with malicious intent attacks said network and causes downtime,” he said. “Sure, some people see only the negatives, but there is a long list of companies I have worked with over the years who would say my service is a godsend and has helped them prevent tens of thousands of dollars in downtime resulting from a malicious attack.”

“I do not believe that providing such a service is illegal, assuming proper due diligence to prevent malicious use of the service, as is the case for IPstresser[.]com,” Dobbs continued. “Someone using such a service to conduct unauthorized testing is illegal in many countries, however, the legal liability is that of the user, not of the service provider.”

Dobbs’s profile on GitHub includes more of his ideas about his work, including a curious piece on “software engineering ethics.” In his January 2020 treatise “My Software Engineering Journey,” Dobbs laments that nothing in his formal education prepared him for the reality that a great deal of his work would be so tedious and repetitive (this tracks closely with a 2020 piece here called Career Choice Tip: Cybercrime is Mostly Boring).

“One area of software engineering that I think should be covered more in university classes is maintenance,” Dobbs wrote. “Projects are often worked on for at most a few months, and students do not experience the maintenance aspect of software engineering until they reach the workplace. Let’s face it, ongoing maintenance of a project is boring; there is nothing like the euphoria of completing a project you have been working on for months and releasing it to the world, but I would say that half of my professional career has been related to maintenance.”

Allison Nixon is chief research officer at the New York-based cybersecurity firm Unit 221B. Nixon is part of a small group of researchers who have been closely tracking the DDoS-for-hire industry for years, and she said Dobbs’s claim that what he’s doing is legal makes sense given that it took years for the government to recognize the size of the problem.

“These guys are arguing that their services are legal because for a long time nothing happened to them,” Nixon said. “It’s difficult to argue something is illegal if no one has ever been arrested for it before.”

Nixon says the government’s fight against the booter services — and by extension other types of cybercrimes — is hampered by a legal system that often takes years to cycle through cybercrime cases.

“With cybercrime, the cycle between the crime and investigation and arrest can often take a year or more, and that’s for a really fast case,” Nixon said. “If someone robbed a store, we’d expect a police response within a few minutes. If someone robs a bank’s website, there might be some indication of police activity within a year.”

Nixon praised the 2022 and 2018 booter takedown operations as “huge steps forward,” but added that “there need to be more of them, and faster.”

“This time lag is part of the reason it’s so difficult to shut down the pipeline of new talent going into cybercrime,” she said. “They think what they’re doing is legal because nothing has happened, and because of the amount of time it takes to shut these things down. And it’s really a big problem, where we see a lot of people becoming criminals on the basis that what they’re doing isn’t really illegal because the cops won’t do anything.”

In December 2020, Dobbs filed an application with the state of Hawaii to withdraw IP Stresser Inc. from its roster of active companies. But according to prosecutors, Dobbs would continue to operate his DDoS-for-hire site until at least November 2022.

Two months after our 2020 email interview, Dobbs would earn his second bachelor’s degree (in computer science; his resume says he earned a bachelor’s in civil engineering from Drexel University in 2013). The federal charges against Dobbs came just as he was preparing to enter his final semester toward a master’s degree in computer science at the University of Hawaii.

Nixon says she has a message for anyone involved in operating a DDoS-for-hire service.

“Unless you are verifying that the target owns the infrastructure you’re targeting, there is no legal way to operate a DDoS-for-hire service,” she said. “There is no Terms of Service you could put on the site that would somehow make it legal.”

And her message to the customers of those booter services? It’s a compelling one to ponder, particularly now that investigators in the United States, U.K. and elsewhere have started going after booter service customers.

“When a booter service claims they don’t share logs, they’re lying because logs are legal leverage for when the booter service operator gets arrested,” Nixon said. “And when they do, you’re going to be the first people they throw under the bus.”

Russian Ransomware Gang Attack Destabilizes UK Royal Mail

Plus: Joe Biden’s classified-documents scandal, the end of security support for Windows 7, and more.

Malware Attack on CircleCI Engineer's Laptop Leads to Recent Security Incident

DevOps platform CircleCI on Friday disclosed that unidentified threat actors compromised an employee's laptop and leveraged malware to steal their two-factor authentication-backed credentials to breach the company's systems and data last month. The CI/CD service CircleCI said the "sophisticated attack" took place on December 16, 2022, and that the malware went undetected by its antivirus

Cacti Servers Under Attack as Majority Fail to Patch Critical Vulnerability

A majority of internet-exposed Cacti servers have not been patched against a recently patched critical security vulnerability that has come under active exploitation in the wild. That's according to attack surface management platform Censys, which found only 26 out of a total of 6,427 servers to be running a patched version of Cacti (1.2.23 and 1.3.0). The issue in question relates to CVE-2022-

Beware: Tainted VPNs Being Used to Spread EyeSpy Surveillanceware

Tainted VPN installers are being used to deliver a piece of surveillanceware dubbed EyeSpy as part of a malware campaign that started in May 2022. It uses "components of SecondEye – a legitimate monitoring application – to spy on users of 20Speed VPN, an Iranian-based VPN service, via trojanized installers," Bitdefender said in an analysis. A majority of the infections are said to originate in

Cybercriminals Using Polyglot Files in Malware Distribution to Fly Under the Radar

Remote access trojans such as StrRAT and Ratty are being distributed as a combination of polyglot and malicious Java archive (JAR) files, once again highlighting how threat actors are continuously finding new ways to fly under the radar. "Attackers now use the polyglot technique to confuse security solutions that don't properly validate the JAR file format," Deep Instinct security researcher

IcedID Malware Strikes Again: Active Directory Domain Compromised in Under 24 Hours

A recent IcedID malware attack enabled the threat actor to compromise the Active Directory domain of an unnamed target less than 24 hours after gaining initial access, while also borrowing techniques from other groups like Conti to meet its goals. "Throughout the attack, the attacker followed a routine of recon commands, credential theft, lateral movement by abusing Windows protocols, and

Twitter Denies Hacking Claims, Assures Leaked User Data Not from its System

Twitter on Wednesday said that its investigation found "no evidence" that users' data sold online was obtained by exploiting any security vulnerabilities in its systems. "Based on information and intel analyzed to investigate the issue, there is no evidence that the data being sold online was obtained by exploiting a vulnerability of Twitter systems," the company said in a statement. "The data

New Analysis Reveals Raspberry Robin Can be Repurposed by Other Threat Actors

A new analysis of Raspberry Robin's attack infrastructure has revealed that it's possible for other threat actors to repurpose the infections for their own malicious activities, making it an even more potent threat. Raspberry Robin (aka QNAP worm), attributed to a threat actor dubbed DEV-0856, is a malware that has increasingly come under the radar for being used in attacks aimed at finance,

A Police App Exposed Secret Details About Raids and Suspects

SweepWizard, an app that law enforcement used to coordinate raids, left sensitive information about hundreds of police operations publicly accessible.

Dark Pink APT Group Targets Governments and Military in APAC Region

Government and military organizations in the Asia-Pacific region are being targeted by a previously unknown advanced persistent threat (APT) actor, per the latest research conducted by Albert Priego of Group-IB Singapore-headquartered Group-IB, in a report shared with The Hacker News, said it's tracking the ongoing campaign under the name Dark Pink and attributed seven successful attacks to the

Microsoft Issues January 2023 Patch Tuesday Updates, Warns of Zero-Day Exploit

The first Patch Tuesday fixes shipped by Microsoft for 2023 have addressed a total of 98 security flaws, including one bug that the company said is being actively exploited in the wild. 11 of the 98 issues are rated Critical and 87 are rated Important in severity, with one of the vulnerabilities also listed as publicly known at the time of release. Separately, the Windows maker is expected to

A Siemens S7-1500 Logic Controller Flaw Raises the Specter of Stuxnet

More than 120 models of Siemens' S7-1500 PLCs contain a serious vulnerability—and no fix is on the way.

StrongPity Hackers Distribute Trojanized Telegram App to Target Android Users

The advanced persistent threat (APT) group known as StrongPity has targeted Android users with a trojanized version of the Telegram app through a fake website that impersonates a video chat service called Shagle. "A copycat website, mimicking the Shagle service, is used to distribute StrongPity's mobile backdoor app," ESET malware researcher Lukáš Štefanko said in a technical report. "The app is

Italian Users Warned of Malware Attack Targeting Sensitive Information

A new malware campaign has been observed targeting Italy with phishing emails designed to deploy an information stealer on compromised Windows systems. "The info-stealer malware steals sensitive information like system info, crypto wallet and browser histories, cookies, and credentials of crypto wallets from victim machines," Uptycs security researcher Karthickkumar Kathiresan said in a report.

Identity Thieves Bypassed Experian Security to View Credit Reports

Identity thieves have been exploiting a glaring security weakness in the website of Experian, one of the big three consumer credit reporting bureaus. Normally, Experian requires that those seeking a copy of their credit report successfully answer several multiple choice questions about their financial history. But until the end of 2022, Experian’s website allowed anyone to bypass these questions and go straight to the consumer’s report. All that was needed was the person’s name, address, birthday and Social Security number.

In December, KrebsOnSecurity heard from Jenya Kushnir, a security researcher living in Ukraine who said he discovered the method being used by identity thieves after spending time on Telegram chat channels dedicated to the cashing out of compromised identities.

“I want to try and help to put a stop to it and make it more difficult for [ID thieves] to access, since [Experian is] not doing shit and regular people struggle,” Kushnir wrote in an email to KrebsOnSecurity explaining his motivations for reaching out. “If somehow I can make small change and help to improve this, inside myself I can feel that I did something that actually matters and helped others.”

Kushnir said the crooks learned they could trick Experian into giving them access to anyone’s credit report, just by editing the address displayed in the browser URL bar at a specific point in Experian’s identity verification process.

Following Kushnir’s instructions, I sought a copy of my credit report from Experian via annualcreditreport.com — a website that is required to provide all Americans with a free copy of their credit report from each of the three major reporting bureaus, once per year.

Annualcreditreport.com begins by asking for your name, address, SSN and birthday. After I supplied that and told Annualcreditreport.com I wanted my report from Experian, I was taken to Experian.com to complete the identity verification process.

Normally at this point, Experian’s website would present four or five multiple-guess questions, such as “Which of the following addresses have you lived at?”

Kushnir told me that when the questions page loads, you simply change the last part of the URL from “/acr/oow/” to “/acr/report,” and the site would display the consumer’s full credit report.

But when I tried to get my report from Experian via annualcreditreport.com, Experian’s website said it didn’t have enough information to validate my identity. It wouldn’t even show me the four multiple-guess questions. Experian said I had three options for a free credit report at this point: Mail a request along with identity documents, call a phone number for Experian, or upload proof of identity via the website.

But that didn’t stop Experian from showing me my full credit report after I changed the Experian URL as Kushnir had instructed — modifying the error page’s trailing URL from “/acr/OcwError” to simply “/acr/report”.

Experian’s website then immediately displayed my entire credit file.

Even though Experian said it couldn’t tell that I was actually me, it still coughed up my report. And thank goodness it did. The report contains so many errors that it’s probably going to take a good deal of effort on my part to straighten out.

Now I know why Experian has NEVER let me view my own file via their website. For example, there were four phone numbers on my Experian credit file: Only one of them was mine, and that one hasn’t been mine for ages.

I was so dumbfounded by Experian’s incompetence that I asked a close friend and trusted security source to try the method on her identity file at Experian. Sure enough, when she got to the part where Experian asked questions, changing the last part of the URL in her address bar to “/report” bypassed the questions and immediately displayed her full credit report. Her report also was replete with errors.

KrebsOnSecurity shared Kushnir’s findings with Experian on Dec. 23, 2022. On Dec. 27, 2022, Experian’s PR team acknowledged receipt of my Dec. 23 notification, but the company has so far ignored multiple requests for comment or clarification.

By the time Experian confirmed receipt of my report, the “exploit” Kushnir said he learned from the identity thieves on Telegram had been patched and no longer worked. But it remains unclear how long Experian’s website was making it so easy to access anyone’s credit report.

In response to information shared by KrebsOnSecurity, Senator Ron Wyden (D-Ore.) said he was disappointed — but not at all surprised — to hear about yet another cybersecurity lapse at Experian.

“The credit bureaus are poorly regulated, act as if they are above the law and have thumbed their noses at Congressional oversight,” Wyden said in a written statement. “Just last year, Experian ignored repeated briefing requests from my office after you revealed another cybersecurity lapse the company.”

Sen. Wyden’s quote above references a story published here in July 2022, which broke the news that identity thieves were hijacking consumer accounts at Experian.com just by signing up as them at Experian once more, supplying the target’s static, personal information (name, DoB/SSN, address) but a different email address.

From interviews with multiple victims who contacted KrebsOnSecurity after that story, it emerged that Experian’s own customer support representatives were actually telling consumers who got locked out of their Experian accounts to recreate their accounts using their personal information and a new email address. This was Experian’s advice even for people who’d just explained that this method was what identity thieves had used to lock them in out in the first place.

Clearly, Experian found it simpler to respond this way, rather than acknowledging the problem and addressing the root causes (lazy authentication and abhorrent account recovery practices). It’s also worth mentioning that reports of hijacked Experian.com accounts persisted into late 2022. That screw-up has since prompted a class action lawsuit against Experian.

Sen. Wyden said the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB) need to do much more to protect Americans from screw-ups by the credit bureaus.

“If they don’t believe they have the authority to do so, they should endorse legislation like my Mind Your Own Business Act, which gives the FTC power to set tough mandatory cybersecurity standards for companies like Experian,” Wyden said.

Sadly, none of this is terribly shocking behavior for Experian, which has shown itself a completely negligent custodian of obscene amounts of highly sensitive consumer information.

In April 2021, KrebsOnSecurity revealed how identity thieves were exploiting lax authentication on Experian’s PIN retrieval page to unfreeze consumer credit files. In those cases, Experian failed to send any notice via email when a freeze PIN was retrieved, nor did it require the PIN to be sent to an email address already associated with the consumer’s account.

A few days after that April 2021 story, KrebsOnSecurity broke the news that an Experian API was exposing the credit scores of most Americans.

It’s bad enough that we can’t really opt out of companies like Experian making $2.6 billion each quarter collecting and selling gobs of our personal and financial information. But there has to be some meaningful accountability when these monopolistic companies engage in negligent and reckless behavior with the very same consumer data that feeds their quarterly profits. Or when security and privacy shortcuts are found to be intentional, like for cost-saving reasons.

And as we saw with Equifax’s consolidated class-action settlement in response to letting state-sponsored hackers from China steal data on nearly 150 million Americans back in 2017, class-actions and more laughable “free credit monitoring” services from the very same companies that created the problem aren’t going to cut it.

WHAT CAN YOU DO?

It is easy to adopt a defeatist attitude with the credit bureaus, who often foul things up royally even for consumers who are quite diligent about watching their consumer credit files and disputing any inaccuracies.

But there are some concrete steps that everyone can take which will dramatically lower the risk that identity thieves will ruin your financial future. And happily, most of these steps have the side benefit of costing the credit bureaus money, or at least causing the data they collect about you to become less valuable over time.

The first step is awareness. Find out what these companies are saying about you behind your back. Keep in mind that — fair or not — your credit score as collectively determined by these bureaus can affect whether you get that loan, apartment, or job. In that context, even small, unintentional errors that are unrelated to identity theft can have outsized consequences for consumers down the road.

Each bureau is required to provide a free copy of your credit report every year. The easiest way to get yours is through annualcreditreport.com.

Some consumers report that this site never works for them, and that each bureau will insist they don’t have enough information to provide a report. I am definitely in this camp. Thankfully, a financial institution that I already have a relationship with offers the ability to view your credit file through them. Your mileage on this front may vary, and you may end up having to send copies of your identity documents through the mail or website.

When you get your report, look for anything that isn’t yours, and then document and file a dispute with the corresponding credit bureau. And after you’ve reviewed your report, set a calendar reminder to recur every four months, reminding you it’s time to get another free copy of your credit file.

If you haven’t already done so, consider making 2023 the year that you freeze your credit files at the three major reporting bureaus, including Experian, Equifax and TransUnion. It is now free to people in all 50 U.S. states to place a security freeze on their credit files. It is also free to do this for your partner and/or your dependents.

Freezing your credit means no one who doesn’t already have a financial relationship with you can view your credit file, making it unlikely that potential creditors will grant new lines of credit in your name to identity thieves. Freezing your credit file also means Experian and its brethren can no longer sell peeks at your credit history to others.

Anytime you wish to apply for new credit or a new job, or open an account at a utility or communications provider, you can quickly thaw a freeze on your credit file, and set it to freeze automatically again after a specified length of time.

Please don’t confuse a credit freeze (a.k.a. “security freeze”) with the alternative that the bureaus will likely steer you towards when you ask for a freeze: “Credit lock” services.

The bureaus pitch these credit lock services as a way for consumers to easily toggle their credit file availability with push of a button on a mobile app, but they do little to prevent the bureaus from continuing to sell your information to others.

My advice: Ignore the lock services, and just freeze your credit files already.

One final note. Frequent readers here will have noticed that I’ve criticized these so-called “knowledge-based authentication” or KBA questions that Experian’s website failed to ask as part of its consumer verification process.

KrebsOnSecurity has long assailed KBA as weak authentication because the questions and answers are drawn largely from consumer records that are public and easily accessible to organized identity theft groups.

That said, given that these KBA questions appear to be the ONLY thing standing between me and my Experian credit report, it seems like maybe they should at least take care to ensure that those questions actually get asked.

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