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We’re all getting a little more worldly wise to the dangers that lurk around every corner of our digital lives. We know that the flipside of being able to shop, chat, bank and share online at the push of a button is the risk of data theft, ransomware and identity fraud. That’s why we protect our families’ PCs and mobile devices with security solutions from proven providers like Trend Micro, and take extra care each time we fire up the internet.
But what about the firms that we entrust to handle our data securely?
Unfortunately, many of these organizations still aren’t doing enough to protect our personal and financial information. It could be data we enter online to pay for an item or open an account. Or it could be payment card details that we’ve used at a local outlet which are subsequently stored online. These companies are big targets for the bad guys, who only have to get lucky once to crack open an Aladdin’s Cave of lucrative customer data.
What does this mean? That data breaches are the new normal. Last year in the US there were a reported 1,473 of these incidents, exposing nearly 165 million customer records. The latest affected customers of convenience store and gas station chain Wawa — and it could be one of the biggest ever, affecting 30 million cards.
Let’s take a look at what happened, and what consumers can do to steal a march on the bad guys.
What happened this time?
Wawa first notified its customers of a payment card breach in December 2019. But although the firm discovered malware on its payment processing servers that month, it had actually been sitting there since March, potentially siphoning card data silently from every single Wawa location. That’s more than 850 stores, across Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, and Washington DC.
The company itself has so far declined to put a number on how many customers have been affected. However, while cardholders were still wondering whether they’ve been impacted or not, something else happened. At the end of January, a hacker began to upload the stolen cards to a notorious dark web marketplace, known as Joker’s Stash.
They are claiming to have 30 million stolen cards in total, which if accurate could make this one of the biggest card breaches of its kind, placing it alongside other incidents at Home Depot (2014) and Target (2013).
How does it affect me?
Once the data goes on sale on a dark web market like this, it is usually bought by scammers, who use it in follow-on identity fraud attacks. In this case, the stolen data includes debit and credit card numbers, expiration dates and cardholder names, but not PINs or CVV records. That means they can’t be used at ATMs and fraudsters will find it hard to use the cards online, as most merchants require the CVV number.
However, if the cards are of the old magstripe type, they could be cloned for use in face-to-face transactions.
Although Wawa said it has informed the relevant card issuers and brands, the cardholders themselves must monitor their cards for unusual transactions and then report to their issuer “in a timely manner” if they want to be reimbursed for any fraudulent usage. This can be a distressing, time-consuming process.
What should I do next?
This is by no means the first and it won’t be the last breach of this kind. In the past, data stolen from customers of Hilton Hotels, supermarket chain Hy-Vee, retailer Bebe Stores, and restaurant chains including Krystal, Moe’s and Schlotzsky’s has turned up for sale on Joker’s Stash. It can be dispiriting for consumers to see their personal data time and again compromised in this way by cyber-criminals.
Too often in the aftermath of such incidents, the customers themselves are left in the dark. There is no information on whether they’ve definitively had their personal or card data stolen, just an ominous sense that something bad may be about to happen. If the company itself doesn’t even know how many cards have been affected, how can you act decisively?
Credit monitoring is often provided by breached firms, but this is a less-than-perfect solution. For one thing, such services only alert the user if a new line of credit is being opened in their name — not if a stolen card is being used. And second, they only raise the alarm after the incident, by which time the fraudsters may already have made a serious dent in your finances.
Monitoring your bank account for fraudulent transactions is arguably more useful in cases like the Wawa breach, but it’s still too reactive. Here’s a handy 2-step plan which could provide better results:
Step 1: Dark web monitoring works
To get more proactive, consumers need Dark Web monitoring. These tools typically scour dark web sites like Joker’s Stash to look for your personal information. The beauty of this approach is that it can raise the alarm after a breach has occurred, when the data is posted to the Dark Web, but before a fraudster has had time to monetize your stolen details. With this information, you can proactively request that your lender block a particular card and issue a new one.
This approach works for all personal data you may want to keep protected, including email addresses, driver’s license, passport numbers and passwords.
Step 2: Password protection
Once you’ve determined that your data has been part of a breach and is being sold on the dark web, one of the most important things you can do is to change your passwords to any stolen accounts, in order to minimize the potential damage that fraudsters can do.
This is where password manager tools can come in very handy. They allow users to store and recall long, strong and unique credentials for each of the websites and apps they use. This means that if one password is compromised, as in a breach scenario, your other accounts will remain secure. It also makes passwords harder for hackers to guess, which they may try to do with automated tools if they already have your email address.
Following a breach, it also makes sense to look out for follow-on phishing attacks which may try to trick you into handing over more information to the fraudsters. Here are a few tips:
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How Trend Micro can help
Fortunately, Trend Micro has several products that can help you, as a potential or actual victim of a data breach, to proactively mitigate the fallout from a serious security incident, or to foil the fraudsters:
Trend Micro ID Security: checks if your personal information has been uploaded to Dark Web sites by hackers. This highly secure service, available in apps for Android and iOS mobile devices, uses data hashing and an encrypted connected to keep your details safe, alerting when it has found a match on the Dark Web so you can take action. Use it to protect your emails, credit card numbers, passwords, bank accounts, passport details and more.
Trend Micro Password Manager: provides a secure place to store, manage and update your passwords. It remembers your log-ins, so you can create secure and unique credentials for each website/app you need to sign-in to. This means if one site is breached, hackers will not be able to use that password to open your other accounts. Password Manager is available for Windows, Mac, iOS, and Android, synchronizing your passwords across all four platforms.
Trend Micro Fraud Buster: is a free online service you can use to check suspicious emails It uses advanced machine learning technology to identify scam emails that don’t contain malicious URLs or attachments but still pose a risk to the user, because the email (which may be extortionist) reflects the fact that the fraudster probably got your email address from the Dark Web in the first place. Users can then decide to report the scam, get more details, or proceed as before.
Fraud Buster is also now integrated into Trend Micro Security for Windows, protecting Gmail and Outlook webmail in Internet Explorer, Chrome, and Firefox. It’s also integrated in Trend Micro Antivirus for Mac, where it does the same for Gmail webmail in Safari, Chrome and Firefox on the Mac.
In the end, only you can guard your identity credentials with vigilance.
The post The Wawa Breach: 30 Million Reasons to Try Dark Web Monitoring appeared first on .
Meet ShinyHunters, a hacker who recently leaked 10 new databases this past month from companies including:
• Pixlr.com
• Bonobos.com
• Wognai.com
• Tesspring.com
• Tunedglobal.com
• Buyucoin.com
• Wappalyzer.com
• Chqbook.com
• Rooter.io
• MeetMindful.com
But this isn’t the first time they’ve made headlines. It all started in May of 2020 when ShinyHunters attempted to sell several stolen databases on the Dark Web. They also leaked several other databases between April and July. In October, they proceeded to leak the database of the meal kit delivery company, HomeChef. Not one to be easily satisfied, ShinyHunters continued their antics by exposing sixteen other databases in November, where personal user records and information were publicly shared. Prominent companies who fell victim to this wave of data breaches include gaming site Animal Jam, online marketplace Minted, and coupon company ShopBack, among others.
Personal data released ranges from contact information and addresses, dates of birth, passwords, and financial information. Not including the latest data breach, a total of 129,406,564 user records were exposed. Given the alarming size of the exposure, this gives way to rising concerns for when ShinyHunters will strike again. What’s more, this group seeks notoriety from their misdeeds, hoping to claim credibility for the number of attacks they can execute—a troubling thought for everyday users like you and me.
You never know when or if a breach will occur, which is why we must take precautions to protect our data in the case of a security breach. In the past year alone, we have seen a record number of data breaches, posing unforeseen security concerns and bringing light to new priorities for data protection. That’s why we must learn from these occurrences by proactively protecting our private information in 2021 and beyond.
There’s no way of knowing whether your personal information will fall into the wrong hands or that it will be used maliciously, but ShinyHunters has indicated that they are on the lookout for opportunities to expose more databases, so we must take the necessary steps to protect our personal information before the damage is done.
Not knowing what data was stolen can make it significantly more difficult to pinpoint what threats you may become subject to. If you realize a company you buy from fell victim to a data breach, start investigating. Use this tool to see if the breach affects you.
Great passwords are usually the first line of defense against personal data exposures, so it’s important to update them as soon as they are compromised. Additionally, use different passwords or passphrases for each of your online accounts which helps protect the majority of your data if one of your accounts becomes vulnerable. One route you can take is to use a password manager that not only lets you create strong passwords but can let you manage them efficiently with added security and peace of mind.
On top of updating your credentials, you’ll want to secure your log-in process by enabling 2-Factor Authentication. So, if a hacker has access to your stolen passwords, they’ll still have to bypass an added security layer that is time sensitive. This makes it even more difficult for them to access your information.
Like regular phishing attempts, spear-phishing attempts will try to steal your information by posing as an authentic entity to target unsuspecting victims. However, spear phishing attempts can be harder to spot because the attempt is modified to target a specific individual, often in the form of a personalized email. If you receive an email, call, or text asking you to download software, app, or pay a certain amount of money, do not click or take any direct action from the message. Instead, go straight to the organization’s website. This will prevent you from downloading malicious content from phishing links or forking over money unnecessarily.
If you find that your credit card information has been exposed, keep an eye on your bank records and validate each transaction. In the above cases for a site like MeetMindful, where Facebook authentication tokens and user IDs were stolen, it’s always best to keep an eye on other social accounts for fraudulent activity.
For maximum financial protection, freeze your credit to prevent hackers from opening new accounts in your name. Placing a freeze on your credit is free for consumers and won’t affect your credit score. Simply contact the three major credit bureaus—Equifax, Experian, and TransUnion—to set up a freeze to secure your credit file until you decide to lift it.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post ShinyHunters Exposes Over 125 Million Online Credentials appeared first on McAfee Blogs.
Every day you place your personal information in the hands of companies and trust that it will remain safe. However, what happens when external threats jeopardize your personal data security, especially while working remotely?
The transition to remote work environments and consumers’ online habits have made it more difficult for Canadian employees and consumers to protect their personal information. This challenge is primarily due to ransomware. To protect yourself, you need to first understand how cybercriminals take advantage of users’ online behaviors to launch strategic attacks against employees and consumers through the information they glean from stolen company data.
Ransomware has been on the rise this past year with attacks increasing 62% in 2020 according to Statista. In fact, 78% of Canadian cybersecurity professionals said that attacks increased due to employees working remotely in a recent VMware report. Cybercriminals target remote workers primarily through malicious links sent through phishing emails — in fact, over one third of Canadian respondents in a recent survey said they experienced at least one phishing attempt in the last year.
Hackers pose as legitimate organizations and prompt individuals to take action: say you decide to check your personal email on your work laptop during your lunch break. You open a message that claims to be from one of your favorite retailers claiming that you just won $500 in shopping credit – all you need to do is click on the link and fill out your banking information. This is an example of a phishing attack that could not only wreak havoc on your personal security, but your company’s as well. If the link in the message downloads a credential-stealing malware on your work laptop, there is a good chance that your organization’s private data or network could be compromised.
Knowing that many employees will be communicating virtually instead of face-to-face, hackers can take advantage of the remote work environment by posing as employees from finance departments and sending fake invoices for products or services. The goal of these fake invoices is for employees to call a support phone number to investigate, whereby hackers attain credit card numbers or other information they can leverage in spear-phishing scams. Hackers can also spoof phone calls to make it look like it is coming from a legitimate number within the organization. Revealing too much information to an unverified contact is a risk that remote workers must learn to identify and avoid.
Ransomware is always evolving, making it critical to understand the nature of these threats so you can better avoid them.
Cybercriminals are constantly finding new ways to automate their attacks and increase their profits. Here is a look at five active ransomware variants cybercriminals use today—and how they deploy them.
By the end of 2020, McAfee Labs observed a 69% increase in new ransomware, which Cryptodefense largely drove. This virus is similar to CryptoLocker, a trojan virus that spreads through email phishing to infiltrate hard drives and files. Both spread ransomware, use high levels of encryption to compromise users’ files, and claim that these files cannot be decrypted without a decryption key.
Maze ransomware has been active since November of 2019 and is operated by hackers notorious for leaking victim data upon non-payment. Maze operators first gain access to a network by using valid credentials. It will then scan the network for user devices, check these devices for additional credentials, and compromise user files.
In a Ransomware Task Force interview with an affiliate of the REvil/Sodinokibi syndicate, the interviewee revealed that companies with cyber insurance are prime targets since the chances of a payout are high. This ransomware spreads through software vulnerabilities, phishing scams, and exploit kits. Once it infiltrates a device, it spreads through escalated privilege to compromise user files and systems.
Ryuk has been around since August of 2018 and targets large companies, critical infrastructure, and hospitals. This ransomware is almost always spread through a banking trojan called Trickbot, used by hackers to steal financial and banking credentials. The operators behind this ransomware demand higher ransoms compared to other groups. They also use opensource tools and manual hacking techniques to bypass detection and infiltrate private networks.
The operators behind SamSam ransomware gain access through Windows servers using a Microsoft protocol that allows remote connections to other computers. Operators will then elevate their privilege to include admin rights once inside a network to infect servers with malware, requiring no action or authorization on the victim’s part.
Ransomware can affect anyone, regardless of whether you are an employee or a customer of a targeted company. Keep these tips in mind to reduce your risk of a ransomware attack and know what steps to take if you fall victim.
Phishing emails are one of the most common methods a hacker will use to infect devices and spread ransomware. They will send links through seemingly legitimate emails to trick users into clicking on them and downloading malicious files. Knowing how to spot one is the first step to prevent infection. If you receive an email you suspect is a phishing scam, start by analyzing its structure: common indicators of a phishing scam may include:
Once you identify a phishing email, don’t click on any links or download attachments. Simply delete it and carry on with your day.
Keep in mind that the cybercriminals behind Maze ransomware gained access to private networks through valid credentials. Hackers typically obtain these credentials through a “password spray” technique where they attempt to log in to accounts using a list of commonly used passwords. However, hackers have a higher chance of guessing valid passwords if they are too short or not complex enough. Additionally, a hacker is more likely to infiltrate multiple accounts if they share the same password.
Strong passwords help ensure that a hacker cannot access your private network, gain administrative rights to your device, or infect another device you are connected to. Create a password that is strong enough to withstand simple guess-and-check attempts by making them long, difficult, and unique. Multi-phrased passwords or passphrases also help to prevent hackers from breaking into your accounts, such as “P3anutbutter&J3lly.” Avoid reusing passwords across multiple accounts and change them periodically, especially after an account has been breached. Even if a hacker does steal your credentials, multi-factor authentication adds an extra validation layer to prohibit unauthorized sign-in attempts.
Your device is more susceptible to ransomware and viruses without the right security tools to help mitigate the chances of infection. Avoid the risk of a ransomware attack by employing a quality security solution like McAfee Total Protection. A holistic security solution can help you stay vigilant of cyber threats by monitoring for ransomware viruses in addition to malware and spyware. Security software can also monitor your internet connection and network traffic through regular scans to flag malicious activity and provide guidance on how to sidestep these threats. If a hacker attempts to launch an attack on your device, you can rest assured your security software will promptly alert you of the intrusion.
In addition to social engineering tactics, hackers will leverage vulnerabilities in software to create a back door through which they can infiltrate user devices. A way to keep cyber criminals out is to keep your software applications and devices up to date. This includes the apps on your mobile device as well as apps on your desktop. Regular updates ensure that the proper security patches are implemented, the right bugs are fixed and that hackers cannot exploit these vulnerabilities.
If worse comes to worst and your device is infected with ransomware, the first thing to do is isolate the device and disconnect from shared networks. Disconnecting the infected device ensures that ransomware cannot spread to other devices on that same network.
Immediately gather evidence on what type of malware you are dealing with so you can accurately report it to authorities and determine what your options are for remediation. You can then choose to remove it or wipe your system completely which is the most assured way to eliminate ransomware from your device. Afterwards you can reinstall your operating system and, provided you perform regular backups, restore your files to a previous version.
No one is truly out of the danger zone when hackers strike. Ransomware is on the rise, and online users must understand how to bypass these viruses to avoid the ramifications of a compromised device. By understanding online security best practices, users can safeguard their online presence and defend against ransomware threats.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, subscribe to our newsletter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post 5 Ransomware Threats Canadians Need to Know appeared first on McAfee Blogs.
Among the many major shifts in lifestyle during the COVID-19 pandemic, the way we used healthcare was one of the most significant. Providers limited in-person visits, elective procedures were delayed, and we avoided hospitals. In response, we went online and started using telehealth and other virtual solutions in ways we never had before.
Our latest consumer mindset survey confirms this was more than a passing trend, showing an almost 50% rise since the beginning of the pandemic in the use of PCs and Mobile devices to access health information, meet virtually with health care providers, and manage prescriptions. Survey respondents also showed they adapted by increasing their usage of smart fitness devices, like Fitbits, to track their personal health.
Navigating the healthcare system and accessing more of our services through the web means more of our personal information is now online. From patient intake forms to test results, a great deal of data about our health, including confidential information like vaccination records, is potentially available. Survey respondents confirmed that they shared and accessed their personal health information across the internet, despite 1/3 or more of respondents having concerns for their privacy and security of their personal information.
This trend hasn’t gone unnoticed by cybercriminals. In fact, the US Department of Health and Human Services is currently investigating nearly 800 health-related data breaches impacting nearly 60 million individuals. All of which is to say that telehealth advances may help us avoid sitting in a doctor’s office, but we need to be more mindful about our security when using these new online services.
Despite the adoption of many telehealth and online health services, security was still a concern for many of our survey respondents. A majority said the primary reason they do not use smart devices for their personal health was because of privacy and security concerns. Fortunately, just as there is preventive medicine, there are also preventive cybersecurity measures we can take to keep our personal data safer online. Here are a few we recommend:
The shift to managing our health online comes with a few safety considerations, but by following the steps above, we can enjoy convenience and access to a healthier life online and off.
The post How to Make Telehealth Safer for a More Convenient Life Online appeared first on McAfee Blogs.
Over the past few years, food delivery apps have made it easy for people to get their favorite cuisines brought to their doorsteps. In 2020, consumers grew more accustomed to the convenience of ordering take-out when dining in at restaurants was no longer an option. But as we look ahead into 2022, this trend is here to stay. According to a new report by ResearchAndMarkets, the global online food delivery services market will grow from $115.07 billion in 2020 to $126.91 billion by the end of 2021.
To get the latest deals and news from their favorite restaurants, many consumers opt in to receiving marketing emails from the dining locations they frequent the most. One such restaurant is the popular fast-food chain Chipotle Mexican Grill, which has added 22.9 million consumers to its loyalty program since launching two years ago. But customers who signed up to receive emails from Chipotle may have more to consider than whether they choose queso or guacamole. According to Bleeping Computer, Chipotle’s email vendor Mailgun was recently breached, which allowed hackers to take over the company’s email marketing efforts and reach out to unsuspecting customers.
Let’s look at how this threat emerged and what consumers can do to help protect themselves from phishing and live a happy and safe digital life online.
Many restaurant chains like Chipotle utilize a third-party vendor to engage with customers who sign up to receive the latest updates. Chipotle uses Mailgun to help send, receive, and track its marketing emails. However, bad actors were able to hack into Chipotle’s Mailgun account, allowing them to send out phishing emails to recipients.
Under the guise of the Chipotle restaurant chain, cybercriminals reportedly sent out at least 120 malicious emails within a three-day period, luring Chipotle customers to malicious links. Most of the emails directed the unsuspecting users to credential-harvesting sites, impersonating services like a Microsoft 365 login page. Some messages even included malware attachments.
Although phishing is by no means a new cyberthreat, criminals have made it more difficult to spot scam messages with their increasingly sophisticated tactics. Most scammers disguise themselves as major corporations or other trustworthy entities to trick you into willingly providing information like your website login credentials or, even worse, your credit card number. But in Chipotle’s case, cybercriminals were able to hack into the company’s legitimate email marketing account, making it more difficult for consumers to spot the scam.
As a consumer, what can you do to sidestep these stealthy tactics and continue to enjoy your life online? Follow these tips to help safeguard your security:
While phishing has been around for years, cybercriminals continuously make these scams more sophisticated in the hopes of tricking even the most seasoned online experts. That’s why it’s important to stay up to date on the latest phishing techniques so you know what to look out for. Doing a quick search on recent phishing scams every once in a while will help you better spot these cyberthreats well before you find them in your inbox.
If you receive an email that appears to be from a business you subscribe to, but they are asking you for personal information, stop and think. Don’t click on anything or take any direct action from the message. Cybercriminals know that consumers tend to let their guard down when they think they are communicating with an entity that they trust, so play it safe and never assume anything. Instead, go straight to the organization’s website. This will prevent you from downloading dangerous content from phishing links or forking over money unnecessarily.
If someone sends you a message with a link, hover over the link without actually clicking on it. This will allow you to see a link preview. If the URL looks suspicious, don’t interact with it and delete the message altogether.
Use a security solution, like McAfee Total Protection, which can help protect devices against malware, phishing attacks, and other threats. It includes McAfee WebAdvisor, which can help identify malicious websites.
Now that you know how to spot phishing emails and what to do if you suspect scammers are targeting you, you’re far less likely to fall for these schemes. Remember to be careful with your personal information when you use the internet and err on the side of caution whenever anybody asks you to divulge sensitive details about your identity, finances, or login information – even if the message appears to be from a business you recognize.
The post Chipotle’s Marketing Account Hacked: Protect Yourself From Phishing Lures appeared first on McAfee Blog.
T-Mobile, the popular US mobile phone service provider, recently confirmed a data breach affecting 7.8 million current customers and 40 million records from past or prospective customers. The stolen data included customer names, dates of birth, social security numbers, and driver’s license information. Fortunately, subscriber credit card information and other financial details were not affected in the breach.
Even though financial data was spared in the breach, the types of information stolen, along with the vast volume of affected subscribers mean that all T-Mobile subscribers should take immediate action to secure their identities and accounts online.
This is the immediate step all affected subscribers should take.
As part of T-Mobile’s response, they are offering an identity protection service exclusively to all affected customers, free for two years. This identity protection service gives customers the ability to monitor personal info, including your SSN, bank account numbers, debit cards, email addresses, phone numbers, and more. If info is found on the dark web, customers will receive guidance to help secure online accounts. Should identity theft occur, the identity protection service includes fraud resolution support and identity theft insurance for peace of mind. The free 24 months of identity protection will be delivered directly by T-Mobile. The company is also encouraging customers to sign up for their Account Takeover Protection service.
One lesser-known type of data stolen in the breach was International Mobile Equipment Identity (IMEI) numbers, which allow individual devices to be identified on a mobile network. Access to IMEI numbers could enable SIM-swap attacks which make account takeovers possible. With an account takeover, two-factor authentication through text message becomes vulnerable, allowing hackers potential access to bank accounts, among others. App-based multi-factor authentication, using a solution like Google’s Authenticator, allows you to authenticate your identity from other devices, instead of having authentication tied to your mobile phone number.
T-Mobile will be contacting impacted customers directly. However, cybercriminals and scammers may also take advantage of this data breach to scam people using email. They will often pose as major corporations or other trustworthy entities to trick you into willingly providing information like website login credentials or, even worse, your credit card number. We’ve provided additional information here to help you to recognize legitimate emails.
In its simplest form, your digital identity is made up of a whole host of things that can be traced back to you and who you are. This includes email accounts, cell phone numbers, bank accounts, your tax ID, and more. Read our additional tips to protect your digital identity.
For regular updates and official news from T-Mobile, visit their Newsroom blog here.
The post T-Mobile’s data breach exposes the personal data of 40 million appeared first on McAfee Blog.
The Robinhood trading platform recently disclosed a data breach that exposed the information of millions of its customers. News of the attack was released on Monday, November 8th along with word the hackers behind it had demanded an extortion payment from the company.
According to Robinhood’s disclosure, the attack occurred on November 3rd, which allowed an unauthorized party to obtain the following:
In addition, smaller groups of Robinhood customers had yet more information compromised. Around 310 people had their names, birth dates, and zip codes exposed in the breach. Another 10 customers had “more extensive account details revealed,” per Robinhood’s disclosure.
Robinhood went on to say, “We believe that no Social Security numbers, bank account numbers, or debit card numbers were exposed and that there has been no financial loss to any customers as a result of the incident.”
Robinhood further stated that the company contained the intrusion and that it promptly informed law enforcement of the extortion demand. Robinhood says that it is continuing to investigate the incident with the assistance of a security firm.
The company advised its customers to visit the Robinhood help center to receive the latest messages from the company, noting that they will never include a link to access an account in a security alert.
Any data breach that you and your information may have been involved in calls for a few quick security steps:
1. Log into your account and update your password with a new one that is strong and unique. Likewise, if you use the same or similar passwords across several accounts, change those as well. (A password manager that’s included with comprehensive online protection software can do that work for you.) Set up two-factor authentication if your account allows for it, as this will provide an extra layer of protection as well.
2. Review your statements for any strange activity—even the smallest of withdrawals or transactions could be the sign of a larger issue.
3. Report any suspected fraud to the company or institution involved. They typically have set policies and procedures in place to provide support.
If you believe that you’ve become a victim of identity theft, file a report with local law enforcement and the Federal Trade Commission (FTC). Law enforcement can provide you with a case number that you may need as part of the recovery process. Likewise, the FTC’s identity theft website provides excellent resources, including a recovery plan and a step-by-step walkthrough if you create an account with them.
For even more information, visit our blog that points out the signs of identity theft and the steps you can take should you find yourself victim.
Given that the breach apparently exposed some 5 million email addresses, there’s the risk that these may end up in the hands of bad actors who may use them for follow-on attacks.
Notable among them would be phishing attacks, where hackers could target Robinhood users with phony messages in an attempt to get affected users to reveal further account information. For example, hackers could potentially create bogus emails that appear to come from Robinhood and direct users to a malicious site that requests account information. As Robinhood stated, the company will never include a link to access an account in a security alert. Users should visit the Robinhood site directly for account information.
This breach could lead to other phishing attacks as well, ones that may or may not pose as communication from Robinhood. Some of these phishing attacks can be rather easy to spot, as they may include typos, poorly rendered logos, or spoofed web addresses. However, some sophisticated hackers can roll out rather polished phishing attacks that can closely resemble legitimate communications.
In all, people can avoid falling victim to phishing attacks by keeping the following in mind:
1. Only access your accounts directly from the official website of the company or financial institution involved. If you receive an email, message, or text alerting you of an issue, do not click any links provided in the communication. Go straight to the site yourself by typing in the proper address and view your account information there. Likewise, calling the customer support line posted on their official site is an option as well.
2. Use comprehensive online protection software that includes a spam filter. This can prevent phishing emails from reaching your inbox in the first place.
3. Get to know the signs of phishing emails. A common sign of a scam is an email, ad, message, or site that simply doesn’t look or read right. (Maybe the grammar is awkward or the logo is grainy or has the colors slightly wrong.) However, some of them can look quite convincing, yet there are still ways to spot an attempted phishing attack.
4. Beware of email attachments you aren’t expecting. This is always good form because hackers love to spike attachments with malware that’s designed to steal your personal information. Whether you get an unexpected attachment from a friend or business, follow up before opening it. That’s a quick way to find out if the attachment is legitimate or not.
For more info on phishing and how to steer clear of it, check out our blog on how to spot phishing attacks.
The unfortunate fact is that data breaches can and do happen. Many of the larger data breaches make the headlines, yet many more do not—such as the ones that hit small businesses, restaurants, and medical care providers. In the hands of hackers, the information spilled by these breaches can provide them with the building blocks to commit identity theft. As a result, keeping on top of your identity and personal information is a must.
The good news is that you have solid options to prevent them from harming you or at least greatly lessen their potential impact. With identity theft protection, even in the short-term, you can monitor emails addresses and usernames that are being used to breach other accounts. You can monitor dozens of different types of personal information and receive alerts to keep an eye out for misuse. Likewise, it can monitor your email addresses and bank accounts for signs of misuse or fraud, plus provide theft protection and support from a recovery specialist if identity theft, unfortunately, happens to you.
Along those same lines, news of a data breach offers all of us a moment to pause and take stock of just how protected we are. Above and beyond the steps covered above, comprehensive online protection can protect your devices from malware, phishing attacks, malicious websites, and other threats. More importantly, it protects you—your identity and privacy, particularly in times where breaches such as the one we’re talking about here occur with seeming regularity.
The post Protecting Yourself in the Wake of the Robinhood Data Breach appeared first on McAfee Blog.
The malware landscape is growing more complex by the minute, which means that no device under your family’s roof—be it Android, iPhone, PC, or Mac—is immune to an outside attack. This reality makes it possible that one or more of your devices may have already been infected. But would you know it?
According to 2021 statistics from the Identity Theft Resource Center (ITRC), the number of data breaches reported has soared by 17 percent over last year. In addition, as reported by McAfee, cybercriminals have been quick to take advantage of the increase in pandemic connectivity throughout 2020. McAfee Labs saw an average of 375 new threats per minute and a surge of hackers exploiting the pandemic through COVID-19 themed phishing campaigns, malicious apps, malware, and more. With Black Friday and Cyber Monday now at hand, we can count on even more new threats.
Often, if your device has been compromised, you know it. Things get wonky. However, with the types of malware and viruses now circulating, there’s a chance you may not even realize it. The malware or virus may be working in the background sending usage details or sensitive information to a third party without disrupting other functions. So, be on the lookout for these tell-tale signs.
If you discover a family device has been compromised, there are several things you can do. 1) Install security software that will help you identify the malware so you can clean your device and protect yourself in the future. 2) Delete any apps you didn’t download, delete risky texts, delete browsing history and empty your cache. 3) In some situations, malware warrants that you wipe and restore your device (Apple or Android) to its original settings. Before doing so, however, do your research and be sure you’ve backed up any photos and critical documents to the cloud. 4) Once you’ve cleaned up your devices, be sure to change your passwords.
The surge in malware attacks brings with it a clear family mandate that if we want to continue to live and enjoy the fantastic benefits of a connected life, we must also work together at home to make online safety and privacy a daily priority.
The post 5 Signs Your Device May be Infected with Malware or a Virus appeared first on McAfee Blog.
You may have spotted the news last week that U.S. federal prosecutors brought charges against the former chief security officer of Uber. At issue was a breach that occurred in 2016, where prosecutors allege that he covered up a $100,000 payoff to the hackers responsible for the attack. The specific charges are obstructing justice and concealing a felony for the alleged cover-up.
While the breach itself is relatively old news and the company has since paid a $148 million settlement along with an agreement to regular audits of its privacy and security systems, this is a reminder that breaches happen. What’s more, it may be some time before you become aware of them, even in instances when companies move quickly, transparently, and in your best interest.
According to research we recently published, nearly three-quarters of all breaches have required public disclosure or have affected financial results, up five points from 2015. Additionally, industry studies show that it can take roughly nine month on average to identify and contain a breach. Yes, that’s more than nine months, and a lot can happen to your credit in that timeframe. Thus the onus is on us to be vigilant about our own credit.
Here’s a quick list of things you can do right now to keep on top of your credit—and that you can do on an ongoing basis as well, because that’s what it takes to keep tabs on your personal info today.
Closely monitor your online accounts: Whether it’s your credit card statements, banking statements, or your individual accounts for services like Uber, review them closely. If you see any suspicious activity, notify the institution or service and put a freeze on your account(s) as needed. Even a small charge can indicate a bigger problem, as that means your information is out there in the wild and could be used for bigger purchases down the pike. In the event you feel your Uber account has been compromised, you can contact them via their “I think my Uber account has been hacked” page.
Update your settings: That includes your privacy settings in addition to changing your password. As far as passwords go, strong and layered passwords are best, and never reuse your credentials across different platforms. Plus, update your passwords on a regular basis. That’ll further protect your data. Using a password manager will help you keep on top of it all, while also storing your passwords securely.
Enable two-factor authentication: While a strong and unique password is a good first line of defense, enabling app-based two-factor authentication across your accounts will help your cause by providing an added layer of security.
Check your credit: Depending on where you live, there are different credit reporting agencies that keep a centralized report of all your credit activities. For example, the major agencies in the U.S. are primarily Equifax, Experian, and TransUnion. Likewise in the U.S., the Fair Credit Reporting Act (FCRA) requires these agencies to provide you with a free credit check at least once every 12 months. It’s a relatively quick process, and you might be surprised what you find—anywhere to incorrect address information to bills falsely associated with your name. Get your free credit report here from the U.S. Federal Trade Commission (FTC). Other nations provide similar services, such as the free credit reports for UK customers.
Freeze your credit: Freezing your credit will make it impossible for criminals to take out loans or open up new accounts in your name. To do this effectively, you will need to freeze your credit at each of the three major credit-reporting agencies (Equifax, TransUnion, and Experian).
Consider using identity theft protection: A solution like McAfee Identify Theft Protection will help you to monitor your accounts and alert you of any suspicious activity in addition to the activities I’ve listed above. Additionally, you can use a comprehensive security solution such as McAfee Total Protection to help protect your devices and data from known vulnerabilities and emerging threats.
For all the technology we have at our fingertips, our best defense is our eyes. Keeping a lookout for fishy activity and following up with family members when unfamiliar charges show up on your accounts will help you keep your good name in good standing.
The thing is, we never know when the next data breach might hit and how long it may be until that information is discovered and finally disclosed to you. Staying on top of credit has always been important, but given all our apps, accounts, and overall exposure these days, it’s a must.
To stay updated on all things McAfee and for more resources on staying secure from home, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post Uber Data Breach and How to Protect Your Info appeared first on McAfee Blog.
How does that information get collected in the first place? We share personal information with companies for multiple reasons simply by going about our day—to pay for takeout at our favorite restaurant, to check into a hotel, or to collect rewards at the local coffee shop. Of course, we use our credit and debit cards too, sometimes as part of an online account that tracks our purchase history.
In other words, we leave trails of data practically wherever we go these days, and that data is of high value to hackers. Thus, all those breaches we read about.
Whether it’s a major breach that exposes millions of records or one of many other smaller-scale breaches like the thousands that have struck healthcare providers, each one serves as a reminder that data breaches happen regularly and that we could find ourselves affected. Depending on the breach and the kind of information you’ve shared with the business or organization in question, information stolen in a breach could include:
What do crooks do with that data? Several things. Apart from using it themselves, they may sell that data to other criminals. Either way, this can lead to illicit use of credit and debit cards, draining of bank accounts, claiming tax refunds or medical expenses in the names of the victims, or, in extreme cases, assuming the identity of others altogether.
In all, data is a kind of currency in of itself because it has the potential to unlock several aspects of victim’s life, each with its own monetary value. It’s no wonder that big breaches like these have made the news over the years, with some of the notables including:
Facebook – 2019: Two sets of data exposed the records of more than 530 million users, including phone numbers, account names, and Facebook IDs.
Marriott International (Starwood) – 2018: Half a million guests had names, email and physical mailing addresses, phone numbers, passport numbers, Starwood Preferred Guest account information, dates of birth, and other information about their stays exposed.
Equifax – 2017: Some 147 million records that included names, addresses, dates of birth, driver’s license numbers, and Social Security Numbers were exposed, along with a relatively small subset of 200,000 victims having their credit card information exposed as well.
As mentioned, these are big breaches with big companies that we likely more than recognize. Yet smaller and mid-sized businesses are targets as well, with some 43% of data breaches involving companies of that size. Likewise, restaurants and retailers have seen their Point-of-Sale (POS) terminals compromised, right on down to neighborhood restaurants.
When a company experiences a data breach, customers need to realize that this could impact their online safety. If your favorite coffee shop’s customer database gets leaked, there’s a chance that your personal or financial information was exposed. However, this doesn’t mean that your online safety is doomed. If you think you were affected by a breach, there are multiple steps you can take to help protect yourself from the potential side effects.
One of the most effective ways to determine whether someone is fraudulently using one or more of your accounts is to check your statements. If you see any charges that you did not make, report them to your bank or credit card company immediately. They have processes in place to handle fraud. While you’re with them, see if they offer alerts for strange purchases, transactions, or withdrawals.
File a police report and a Federal Trade Commission (FTC) Identity Theft Report. This will help in case someone uses your Social Security number to commit fraud, since it will provide a legal record of the theft. The FTC can also assist by guiding you through the identity theft recovery process as well. Their site offers a step-by-step recovery plan that you can follow and track your progress as you go.
If you suspect that your data might have been compromised, place a fraud alert on your credit. This not only ensures that any new or recent requests undergo scrutiny, but also allows you to have extra copies of your credit report so you can check for suspicious activity. You can place one fraud alert with any of the three major credit reporting agencies (Equifax, Experian, TransUnion) and they will notify the other two. A fraud alert typically lasts for a year, although there are options for extending it as well.
Freezing your credit will make it highly difficult for criminals to take out loans or open new accounts in your name, as a freeze halts all requests to pull your credit—even legitimate ones. In this way, it’s a far stronger measure than placing a fraud alert. Note that if you plan to take out a loan, open a new credit card, or other activity that will prompt a credit report, you’ll need to take extra steps to see that through while the freeze is in place. (The organization you’re working with can assist with the specifics.) Unlike the fraud alert, you’ll need to contact each major credit reporting agency to put one in place. Also, a freeze lasts as long as you have it in place. You’ll have to remove it yourself, again with each agency.
Ensure that your passwords are strong and unique. Many people utilize the same password or variations of it across all their accounts. Therefore, be sure to diversify your passcodes to ensure hackers cannot obtain access to all your accounts at once, should one password be compromised. You can also employ a password manager to keep track of your credentials, such as one you’ll find in comprehensive online protection software.
A solution such as this will help you to monitor your accounts and alert you of any suspicious activity. Specifically, our own Identity Protection Service will monitor several types of personally identifiable information, alert you of potentially stolen personal info, and offer guided help to neutralize the threat. Also, it can help you steer clear of some types of theft with preventative guidance that can help keep theft from happening in the first place. With this set up on your computers and smartphone you can stay in the know and address issues immediately.
To use your credit card safely online to make purchases, add both a VPN and password manager into your toolbox of security solutions. A VPN keeps your shopping experience private, while a password manager helps you keep track of and protect all your online accounts. Again, you’ll find a VPN as part of comprehensive online protection software.
The post Affected by a Data Breach? Here Are Security Steps You Should Take appeared first on McAfee Blogs.
Several security researchers have recently reported a powerful software bug that could potentially affect thousands of popular websites, services, hosted apps, and even game servers—thanks to an apparent flaw that could allow hackers to compromise or take control of servers that run them.
Just as reported by the developers of the popular Minecraft game, this flaw potentially affects servers that run Twitter, Apple’s iCloud, the Steam gaming platform, and a growing number of others that may be vulnerable.
One research group has dubbed the vulnerability as “Log4Shell,” and the name appears to be sticking. It involves a widely used software used to log information on servers. This software is open source, meaning it is freely available to developers. As a result, countless organizations and businesses use it on their servers.
While details are still evolving, researchers are acting with a proper degree of caution given the potential scope of the issue. Needless to say, the immediate level of concern remains high given the potential of the flaw to impact millions of servers, devices, and the people who use them.
At this early stage, a few things appear to be possible:
The developers of Minecraft have provided several steps that detail what both players and server hosts should do to protect themselves. The developers clearly recognize the potential gravity of the situation and are taking a proactive approach in saying, “This vulnerability poses a potential risk of your computer being compromised, and while this exploit has been addressed with all versions of the game client patched, you still need to take [steps] to secure your game and your servers.” We’ve provided the link to those steps here:
Recommended steps for Minecraft players and server hosts.
Right now, as this situation evolves, the best step is to keep your eyes open. If the app, service, site, or game you’re on performs strangely, consider signing out and closing it down. Then, perform a security scan on your device to check for viruses, malware, or other threats. Follow the guidance from your online protection software if any results come up.
You may also consider limiting your app and service usage to the most important activities. If it’s not an urgent or important online task or activity, see about putting it off until more is known.
Likewise, stay tuned. The details around this vulnerability continue to unfold. As they do, you’ll find further guidance that can help keep you and your family protected from this or any follow-on threats associated with this issue.
The post Concerned by the Security Risk Affecting Popular Services and Apps? Here’s What We Know. appeared first on McAfee Blog.
Did you just get word that your personal information may have been caught up in a data breach? If so, you can take steps to protect yourself from harm should your info get into the hands of a scammer or thief.
How does that information get collected in the first place? We share personal information with companies for multiple reasons simply by going about our day—to pay for takeout at our favorite restaurant, to check into a hotel, or to collect rewards at the local coffee shop. Of course, we use our credit and debit cards too, sometimes as part of an online account that tracks our purchase history.
In other words, we leave trails of data practically wherever we go these days, and that data is of high value to hackers. Thus, all those breaches we read about.
Whether it’s a major breach that exposes millions of records or one of many other smaller-scale breaches like the thousands that have struck healthcare providers, each one serves as a reminder that data breaches happen regularly and that we could find ourselves affected. Depending on the breach and the kind of information you’ve shared with the business or organization in question, information stolen in a breach could include:
What do crooks do with that data? Several things. Apart from using it themselves, they may sell that data to other criminals. Either way, this can lead to illicit use of credit and debit cards, draining of bank accounts, claiming tax refunds or medical expenses in the names of the victims, or, in extreme cases, assuming the identity of others altogether.
In all, data is a kind of currency in of itself because it has the potential to unlock several aspects of victim’s life, each with its own monetary value. It’s no wonder that big breaches like these have made the news over the years, with some of the notables including:
As mentioned, these are big breaches with big companies that we likely more than recognize. Yet smaller and mid-sized businesses are targets as well, with some 43% of data breaches involving companies of that size. Likewise, restaurants and retailers have seen their Point-of-Sale (POS) terminals compromised, right on down to neighborhood restaurants.
When a company experiences a data breach, customers need to realize that this could impact their online safety. If your favorite coffee shop’s customer database gets leaked, there’s a chance that your personal or financial information was exposed. However, this doesn’t mean that your online safety is doomed. If you think you were affected by a breach, you can take several steps to protect yourself from the potential side effects.
One of the most effective ways to determine whether someone is fraudulently using one or more of your accounts is to check your statements. If you see any charges that you did not make, report them to your bank or credit card company immediately. They have processes in place to handle fraud. While you’re with them, see if they offer alerts for strange purchases, transactions, or withdrawals.
Our credit monitoring service can help you keep an eye on this. It monitors changes to your credit score, report, and accounts with timely notifications and guidance so you can take action to tackle identity theft.
Breached and stolen information often ends up in dark web marketplaces where hackers, scammers, and thieves purchase it to commit yet more crime. Once it was difficult to know if your information was caught up in such marketplaces, yet now an identity monitoring service can do the detective work for you.
Our service monitors the dark web for your personal info, including email, government IDs, credit card and bank account info, and more. This can help keep your personal info safe with early alerts that show you if your data is found on the dark web, an average of 10 months ahead of similar services. From there, you’ll get guidance that you can act on, which can help protect your info and accounts from theft.
If you suspect that your data might have been compromised, place a fraud alert on your credit. This not only ensures that any new or recent requests undergo scrutiny, but also allows you to have extra copies of your credit report so you can check for suspicious activity. You can place one fraud alert with any of the three major credit reporting agencies (Equifax, Experian, TransUnion) and they will notify the other two. A fraud alert typically lasts for a year, although there are options for extending it as well.
Freezing your credit will make it highly difficult for criminals to take out loans or open new accounts in your name, as a freeze halts all requests to pull your credit—even legitimate ones. In this way, it’s a far stronger measure than placing a fraud alert. Note that if you plan to take out a loan, open a new credit card, or other activity that will prompt a credit report, you’ll need to take extra steps to see that through while the freeze is in place. (The organization you’re working with can assist with the specifics.) Unlike the fraud alert, you’ll need to contact each major credit reporting agency to put one in place. Also, a freeze lasts as long as you have it in place. You’ll have to remove it yourself, again with each agency.
You can centrally manage this process with our security freeze service, which stops companies from looking at your credit profile, and thus halts the application process for loans, credit cards, utilities, new bank accounts, and more. A security freeze won’t affect your credit score.
Ensure that your passwords are strong and unique. Many people utilize the same password or variations of it across all their accounts. Therefore, be sure to diversify your passcodes to ensure hackers cannot obtain access to all your accounts at once, should one password be compromised. You can also employ a password manager to keep track of your credentials, such as the one you’ll find in comprehensive online protection software.
If the unfortunate happens to you, an identity theft coverage & restoration service can help you get back on your feet. Ours offers $1 million in coverage for lawyer fees, travel expenses, and stolen funds reimbursement. It further provides support from a licensed recovery expert who can take the needed steps to repair your identity and credit. In all, it helps you recover the costs of identity theft along with the time and money it takes to recover from it.
You can take this step any time, even if you haven’t been caught up in a data breach. The fact is that data broker companies collect and sell thousands of pieces of information on millions and millions of people worldwide, part of a global economy estimated at $200 billion U.S. dollars a year. And they’ll sell it to anyone—from advertisers for their campaigns, to scammers who will use it for spammy emails, texts, and calls, and to thieves who use that information for identity theft.
Yet you can clean it up. Our personal data cleanup service can scan some of the riskiest data broker sites and show you which ones are selling your personal info. It also provides guidance on how you can remove your data from those sites and, with select products, even manage the removal for you.
Comprehensive online protection software will offer you the tools and services listed above, along with further features that can protect you online. That includes a VPN to keep your time online more private from online data collection while protecting it from thieves who’re out to steal credit card and account information. It also includes web browsing protection that can warn you of sketchy websites and malicious downloads that look to steal your information. In all, it’s thorough protection for your devices, privacy, and identity. And in a time of data breaches, that kind of protection has become essential.
The post How to Protect Yourself From Identity Theft After a Data Breach appeared first on McAfee Blog.
It happens with more regularity than any of us like to see. There’s either a headline in your news feed or an email from a website or service you have an account with—there’s been a data breach. So what do you do when you find out that you and your information may have been caught up in a data breach? While it can feel like things are out of your hands, there are actually several things you can do to protect yourself.
Let’s start with a look at what kind of information may be at stake and why crooks value that information so much (it’s more reasons than you may think).
The fact is that plenty of our information is out there on the internet, simply because we go about so much of our day online, whether that involves shopping, banking, getting results from our doctors, or simply hopping online to play a game once in a while.
Naturally, that means the data in any given breach will vary from service to service and platform to platform involved. Certainly, a gaming service will certainly have different information about you than your insurance company. Yet broadly speaking, there’s a broad range of information about you stored in various places, which could include:
As to what gets exposed and when you might find out about it, that can vary greatly as well. One industry research report found that 60% of breaches were discovered in just days from the initial attack while others could take months or even longer to detect. Needless to say, the timeline can get rather stretched before word reaches you, which is a good reason to change your passwords regularly should any of them get swept up in a breach. (An outdated password does a hacker no good—more on that in a bit.)
The answer is plenty. In all, personal information like that listed above has a dollar value to it. In a way, your data and information are a kind of currency because they’re tied to everything from your bank accounts, investments, insurance payments—even tax returns and personal identification like driver’s licenses.
With this information in hand, a crook can commit several types of identity crime—ranging from fraud to theft. In the case of fraud, that could include running up a bill on one of your credits cards or draining one of your bank accounts. In the case of theft, that could see crooks impersonate you so they can open new accounts or services in your name. Beyond that, they may attempt to claim your tax refund or potentially get ID issued in your name as well.
Another possibility is that a hacker will simply sell that information on the dark marketplace, perhaps in large clumps or as individual pieces of information that go for a few dollars each. However it gets sold, these dark-market practices allow other fraudsters and thieves to take advantage of your identity for financial or other gains.
Most breaches are financially motivated, with some researchers saying nearly 90% of breaches are about the money. However, we’ve also seen hackers simply dump stolen information out there for practically anyone to see. The motivations behind them vary, yet could involve anything from damaging the reputation of an organization to cases of revenge.
A list of big data breaches is a blog article of its own, yet here’s a quick list of some of the largest and most impactful breaches we’ve seen in recent years:
Needless to say, it’s not just the big companies that get hit. Healthcare facilities have seen their data breached, along with the operations of popular restaurants. Small businesses find themselves in the crosshairs as well, with one report stating that 43% of data leaks target small businesses. Those may come by way of an attack on where those businesses store their records, a disgruntled employee, or by way of a compromised point-of-sale terminal in their store, office, or location.
In short, when it comes to data breaches, practically any business is a potential target because practically every business is online in some form or fashion. Even if it’s by way of a simple point-of-sale machine.
When a business, service, or organization falls victim to a breach, it doesn’t always mean that you’re automatically a victim too. Your information may not have been caught up in it. However, it’s best to act as if it was. With that, we strongly suggest you take these immediate steps.
Given the possibility that your password may be in the hands of a hacker, change it right away. Strong, unique passwords offer one of your best defenses against hackers. Update them regularly as well. As mentioned above, this can protect you in the event a breach occurs and you don’t find out about it until well after it’s happened. You can spare yourself the upkeep that involves a password manager that can keep on top of it all for you. If your account offers two-factor authentication as part of the login process, make use of it as it adds another layer of security that makes hacking tougher.
If you spot unusual or unfamiliar charges or transactions in your account, bank, or debit card statements, follow up immediately. That could indicate improper use. In general, banks, credit card companies, and many businesses have countermeasures to deal with fraud, along with customer support teams that can help you file a claim if needed.
If you haven’t done so already, consider signing up for a service that can monitor dozens of types of personal information and then alert you if any of them are possibly being misused. Identity protection such as ours gives you the added benefit of a professional recovery specialist who can assist with restoring your affairs in the wake of fraud or theft, plus up to $1 million in insurance coverage.
Our advice is to take a deep breath and get to work. By acting quickly, you can potentially minimize and even prevent any damage that’s done. With that, we have two articles that can help guide the way if you think you’re the victim of identity theft, each featuring a series of straightforward steps you can take to set matters right:
Again, if you have any concerns. Take action. The first steps take only minutes. Even if the result is that you find out all’s well, you’ll have that assurance and you’ll have it rather quickly.
The post What to Do If You’re Caught Up in a Data Breach appeared first on McAfee Blog.
When you logged on to your computer this morning, data privacy probably wasn’t the first thing you were thinking about. The same goes for when you opened your phone to catch up on social media and check emails, turned on your smart TV for a family movie night, or all the other ways we routinely use our connected devices in our everyday lives.
Although we live in an increasingly connected world, most of us give little thought to data privacy until after our personal information has been compromised. However, we can take proactive steps to help ourselves and our loved ones navigate this environment in a safe way. On January 28th – better known as Data Privacy Day – we have the perfect opportunity to own our privacy by taking the time to safeguard data. By making data privacy a priority, you and your family can enjoy the freedom of living your connected lives online knowing that your information is safe and sound.
Did you know that there is a difference between data security and data privacy? Although the two are intimately intertwined, there are various characteristics of each that make them different. National Today3 provides a useful analogy to define the two:
At this point, we already know not to share our passwords or PIN numbers with anyone. But what about the data that is collected by companies every time we sign up for an email newsletter or make an online account? Oftentimes, we trust these companies to guard the personal data they collect from us in exchange for the right to use their products and services. However, the personal information collected by companies today is not regarded as private by default, with a few exceptions. For this reason, it’s up to us to take our data privacy into our own hands.
Because we spend so much of our day online, plenty of our information is available on the internet. But what happens if one of your favorite online retailers experiences a data breach? This is the reality of the world we live in today, as data breaches have been on the rise and hackers are continuously finding clever, new ways to access our devices and information.
Thanks to the COVID-19 pandemic, we’ve become more reliant on technology than ever before. Whether it be for distance learning, online shopping, mobile banking, or remote work, we’ve all depended on our devices and the internet to stay connected. But with more time online comes more opportunities for cybercriminals to exploit. For example, with the massive increase in remote work since the onset of the pandemic, hackers have hijacked online meetings through a technique called ‘Zoombombing4.’ This occurred after the online conferencing company shared personal data with Facebook, Google, and LinkedIn. Additionally, the number of patient records breached in the healthcare industry jumped to 21.3 million in the second half of 2020 due to the increase in remote interactions between patients and their providers5.
When it comes to data breaches, any business is a potential target because practically every business is online in some way. When you put this in perspective, it’s important to consider what information is being held by the companies that you buy from. While a gaming service will likely have different information about you than your insurance company, you should remember that all data has value, and you should take steps to protect it like you would money.
Your browsing history and personal information are private, and we at McAfee want to keep it that way. By using McAfee Secure VPN, you can browse confidently knowing that your data is encrypted.
To further take control of your data privacy, monitor the health of your online protection with McAfee’s Protection Score. This tool provides simple steps to improve your security and allows you to know how safe you are online, which is the first step towards a safer, more confident connected life. Check your personal protection score here.
Here are a few more tips to keep you on top of your data privacy game:
1. Update your privacy and security settings. Begin with the websites and apps that you use the most. Check to see if your accounts are marked as private, or if they are open to the public. Also, look to see if your data is being leaked to third parties. You want to select the most secure settings available, while still being able to use these tools correctly.
2. Lock down your logins. Secure your logins by making sure that you are creating long and unique passphrases for all your accounts. Use multi-factor identification, when available.
3. Protect your family and friends. You can make a big difference by encouraging your loved ones to protect their online privacy. By helping others create solid safety habits as they build their digital footprints, it makes all of us more secure.
Follow the conversation this Data Privacy Day by following #PrivacyAware and #DataPrivacyDay on social media.
The post It’s Data Privacy Day: Here’s How to Stay Protected in 2022 appeared first on McAfee Blog.
The U.S. Drug Enforcement Administration (DEA) says it is investigating reports that hackers gained unauthorized access to an agency portal that taps into 16 different federal law enforcement databases. KrebsOnSecurity has learned the alleged compromise is tied to a cybercrime and online harassment community that routinely impersonates police and government officials to harvest personal information on their targets.
Unidentified hackers shared this screenshot of alleged access to the Drug Enforcement Administration’s intelligence sharing portal.
On May 8, KrebsOnSecurity received a tip that hackers obtained a username and password for an authorized user of esp.usdoj.gov, which is the Law Enforcement Inquiry and Alerts (LEIA) system managed by the DEA.
KrebsOnSecurity shared information about the allegedly hijacked account with the DEA, the Federal Bureau of Investigation (FBI), and the Department of Justice, which houses both agencies. The DEA declined to comment on the validity of the claims, issuing only a brief statement in response.
“DEA takes cyber security and information of intrusions seriously and investigates all such reports to the fullest extent,” the agency said in a statement shared via email.
According to this page at the Justice Department website, LEIA “provides federated search capabilities for both EPIC and external database repositories,” including data classified as “law enforcement sensitive” and “mission sensitive” to the DEA.
A document published by the Obama administration in May 2016 (PDF) says the DEA’s El Paso Intelligence Center (EPIC) systems in Texas are available for use by federal, state, local and tribal law enforcement, as well as the Department of Defense and intelligence community.
EPIC and LEIA also have access to the DEA’s National Seizure System (NSS), which the DEA uses to identify property thought to have been purchased with the proceeds of criminal activity (think fancy cars, boats and homes seized from drug kingpins).
“The EPIC System Portal (ESP) enables vetted users to remotely and securely share intelligence, access the National Seizure System, conduct data analytics, and obtain information in support of criminal investigations or law enforcement operations,” the 2016 White House document reads. “Law Enforcement Inquiry and Alerts (LEIA) allows for a federated search of 16 Federal law enforcement databases.”
The screenshots shared with this author indicate the hackers could use EPIC to look up a variety of records, including those for motor vehicles, boats, firearms, aircraft, and even drones.
Claims about the purloined DEA access were shared with this author by “KT,” the current administrator of the Doxbin — a highly toxic online community that provides a forum for digging up personal information on people and posting it publicly.
As KrebsOnSecurity reported earlier this year, the previous owner of the Doxbin has been identified as the leader of LAPSUS$, a data extortion group that hacked into some of the world’s largest tech companies this year — including Microsoft, NVIDIA, Okta, Samsung and T-Mobile.
That reporting also showed how the core members of LAPSUS$ were involved in selling a service offering fraudulent Emergency Data Requests (EDRs), wherein the hackers use compromised police and government email accounts to file warrantless data requests with social media firms, mobile telephony providers and other technology firms, attesting that the information being requested can’t wait for a warrant because it relates to an urgent matter of life and death.
From the standpoint of individuals involved in filing these phony EDRs, access to databases and user accounts within the Department of Justice would be a major coup. But the data in EPIC would probably be far more valuable to organized crime rings or drug cartels, said Nicholas Weaver, a researcher for the International Computer Science Institute at University of California, Berkeley.
Weaver said it’s clear from the screenshots shared by the hackers that they could use their access not only to view sensitive information, but also submit false records to law enforcement and intelligence agency databases.
“I don’t think these [people] realize what they got, how much money the cartels would pay for access to this,” Weaver said. “Especially because as a cartel you don’t search for yourself you search for your enemies, so that even if it’s discovered there is no loss to you of putting things ONTO the DEA’s radar.”
The DEA’s EPIC portal login page.
The login page for esp.usdoj.gov (above) suggests that authorized users can access the site using a “Personal Identity Verification” or PIV card, which is a fairly strong form of authentication used government-wide to control access to federal facilities and information systems at each user’s appropriate security level.
However, the EPIC portal also appears to accept just a username and password, which would seem to radically diminish the security value of requiring users to present (or prove possession of) an authorized PIV card. Indeed, KT said the hacker who obtained this illicit access was able to log in using the stolen credentials alone, and that at no time did the portal prompt for a second authentication factor.
It’s not clear why there are still sensitive government databases being protected by nothing more than a username and password, but I’m willing to bet big money that this DEA portal is not only offender here. The DEA portal esp.usdoj.gov is listed on Page 87 of a Justice Department “data inventory,” which catalogs all of the data repositories that correspond to DOJ agencies.
There are 3,330 results. Granted, only some of those results are login portals, but that’s just within the Department of Justice.
If we assume for the moment that state-sponsored foreign hacking groups can gain access to sensitive government intelligence in the same way as teenage hacker groups like LAPSUS$, then it is long past time for the U.S. federal government to perform a top-to-bottom review of authentication requirements tied to any government portals that traffic in sensitive or privileged information.
I’ll say it because it needs to be said: The United States government is in urgent need of leadership on cybersecurity at the executive branch level — preferably someone who has the authority and political will to eventually disconnect any federal government agency data portals that fail to enforce strong, multi-factor authentication.
I realize this may be far more complex than it sounds, particularly when it comes to authenticating law enforcement personnel who access these systems without the benefit of a PIV card or government-issued device (state and local authorities, for example). It’s not going to be as simple as just turning on multi-factor authentication for every user, thanks in part to a broad diversity of technologies being used across the law enforcement landscape.
But when hackers can plunder 16 law enforcement databases, arbitrarily send out law enforcement alerts for specific people or vehicles, or potentially disrupt ongoing law enforcement operations — all because someone stole, found or bought a username and password — it’s time for drastic measures.
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Costa Rica’s national health service was hacked sometime earlier this morning by a Russian ransomware group known as Hive. The intrusion comes just weeks after Costa Rican President Rodrigo Chaves declared a state of emergency in response to a data ransom attack from a different Russian ransomware gang — Conti. Ransomware experts say there is good reason to believe the same cybercriminals are behind both attacks, and that Hive has been helping Conti rebrand and evade international sanctions targeting extortion payouts to cybercriminals operating in Russia.
The Costa Rican publication CRprensa.com reports that affected systems at the Costa Rican Social Security Fund (CCSS) were taken offline on the morning of May 31, but that the extent of the breach was still unclear. The CCSS is responsible for Costa Rica’s public health sector, and worker and employer contributions are mandated by law.
A hand-written sign posted outside a public health center in Costa Rica today explained that all systems are down until further notice (thanks to @Xyb3rb3nd3r for sharing this photo).
A hand-written notice posted outside a public health clinic today in Costa Rica warned of system outages due to a cyberattack on the nation’s healthcare systems. The message reads: “Dear Users: We would like to inform you that due a problem related to the information systems of the institution, we are unable to expend any medicine prescriptions today until further notice. Thank you for your understanding- The pharmacy.”
Esteban Jimenez, founder of the Costa Rican cybersecurity consultancy ATTI Cyber, told KrebsOnSecurity the CCSS suffered a cyber attack that compromised the Unique Digital Medical File (EDUS) and the National Prescriptions System for the public pharmacies, and as a result medical centers have turned to paper forms and manual contingencies.
“Many smaller health centers located in rural areas have been forced to close due to not having the required equipment or communication with their respective central health areas and the National Retirement Fund (IVM) was completely blocked,” Jimenez said. “Taking into account that salaries of around fifty thousand employees and deposits for retired citizens were due today, so now the payments are in danger.”
Jimenez said the head of the CCSS has addressed the local media, confirming that the Hive ransomware was deployed on at least 30 out of 1,500 government servers, and that any estimation of time to recovery remains unknown. He added that many printers within the government agency this morning began churning out copies of the Hive ransom note.
Printers at the Costa Rican government health ministry went crazy this morning after the Hive ransomware group attacked. Image: Esteban Jimenez.
“HIVE has not yet released their ransom fee but attacks are expected to follow, other organizations are trying to get a hold on the emergency declaration to obtain additional funds to purchase new pieces of infrastructure, improve their backup structure amongst others,” Jimenez said.
A copy of the ransom note left behind by the intruders and subsequently uploaded to Virustotal.com indicates the CCSS intrusion was the work of Hive, which typically demands payment for a digital key needed to unlock files and servers compromised by the group’s ransomware.
A HIVE ransomware chat page for a specific victim (redacted).
On May 8, President Chaves used his first day in office to declare a national state of emergency after the Conti ransomware group threatened to publish gigabytes of sensitive data stolen from Costa Rica’s Ministry of Finance and other government agencies. Conti initially demanded $10 million, and later doubled the amount when Costa Rica refused to pay. On May 20, Conti leaked more than 670 gigabytes of data taken from Costa Rican government servers.
As CyberScoop reported on May 17, Chaves told local media he believed that collaborators within Costa Rica were helping Conti extort the government. Chaves offered no information to support this claim, but the timeline of Conti’s descent on Costa Rica is worth examining.
Most of Conti’s public communications about the Costa Rica attack have very clearly assigned credit for the intrusion to an individual or group calling itself “unc1756.” In March 2022, a new user by the same name registered on the Russian language crime forum Exploit.
A message Conti posted to its dark web blog on May 20.
On the evening of April 18, Costa Rica’s Ministry of Finance disclosed the Conti intrusion via Twitter. Earlier that same day, the user unc1756 posted a help wanted ad on Exploit saying they were looking to buy access to “special networks” in Costa Rica.
“By special networks I mean something like Haciendas,” unc1756 wrote on Exploit. Costa Rica’s Ministry of Finance is known in Spanish as the “Ministerio Hacienda de Costa Rica.” Unc1756 said they would pay $USD 500 or more for such access, and would work only with Russian-speaking people.
Experts say there are clues to suggest Conti and Hive are working together in their attacks on Costa Rica, and that the intrusions are tied to a rebranding effort by Conti. Shortly after Russia invaded Ukraine at the end of February, Conti declared its full support, aligning itself directly with Russia and against anyone who would stand against the motherland.
Conti’s threatening message this week regarding international interference in Ukraine.
Conti quickly deleted the declaration from its website, but the damage had already been done, and any favor or esteem that Conti had earned among the Ukrainian cybercriminal underground effectively evaporated overnight.
Shortly thereafter, a Ukrainian security expert leaked many months worth of internal chat records between Conti personnel as they plotted and executed attacks against hundreds of victim organizations. Those candid messages exposed what it’s like to work for Conti, how they undermined the security of their targets, as well as how the group’s leaders strategized for the upper hand in ransom negotiations.
But Conti’s declaration of solidarity with the Kremlin also made it increasingly ineffective as an instrument of financial extortion. According to cyber intelligence firm ADVIntel, Conti’s alliance with the Russian state soon left it largely unable to receive ransom payments because victim companies are being advised that paying a Conti ransom demand could mean violating U.S. economic sanctions on Russia.
“Conti as a brand became associated with the Russian state — a state that is currently undergoing extreme sanctions,” ADVIntel wrote in a lengthy analysis (PDF). “In the eyes of the state, each ransom payment going to Conti may have potentially gone to an individual under sanction, turning simple data extortion into a violation of OFAC regulation and sanction policies against Russia.”
Conti is by far the most aggressive and profitable ransomware group in operation today. Image: Chainalysis
ADVIntel says it first learned of Conti’s intrusion into Costa Rican government systems on April 14, and that it has seen internal Conti communications indicating that getting paid in the Costa Rica attack was not the goal.
Rather, ADVIntel argues, Conti was simply using it as a way to appear publicly that it was still operating as the world’s most lucrative ransomware collective, when in reality the core Conti leadership was busy dismantling the crime group and folding themselves and top affiliates into other ransomware groups that are already on friendly terms with Conti.
“The only goal Conti had wanted to meet with this final attack was to use the platform as a tool of publicity, performing their own death and subsequent rebirth in the most plausible way it could have been conceived,” ADVIntel concluded.
ADVIntel says Conti’s leaders and core affiliates are dispersing to several Conti-loyal crime collectives that use either ransomware lockers or strictly engage in data theft for ransom, including AlphV/BlackCat, AvosLocker, BlackByte, HelloKitty, Hive, and Karakurt.
Still, Hive appears to be perhaps the biggest beneficiary of any attrition from Conti: Twice over the past week, both Conti and Hive claimed responsibility for hacking the same companies. When the discrepancy was called out on Twitter, Hive updated its website to claim it was not affiliated with Conti.
Conti and Hive’s Costa Rican exploits mark the latest in a string of recent cyberattacks against government targets across Latin America. Around the same time it hacked Costa Rica in April, Conti announced it had hacked Peru’s National Directorate of Intelligence, threatening to publish sensitive stolen data if the government did not pay a ransom.
But Conti and Hive are not alone in targeting Latin American victims of late. According to data gathered from the victim shaming blogs maintained by multiple ransomware groups, over the past 90 days ransom actors have hacked and sought to extort 15 government agencies in Brazil, nine in Argentina, six in Colombia, four in Ecuador and three in Chile.
A recent report (PDF) by the Inter-American Development Bank suggests many Latin American countries lack the technical expertise or cybercrime laws to deal with today’s threats and threat actors.
“This study shows that the Latin American and Caribbean (LAC) region is not sufficiently prepared to handle cyberattacks,” the IADB document explains. “Only 7 of the 32 countries studied have a critical infrastructure protection plan, while 20 have established cybersecurity incident response teams, often called CERTs or CSIRTs. This limits their ability to identify and respond to attacks.”
It’s been seven years since the online cheating site AshleyMadison.com was hacked and highly sensitive data about its users posted online. The leak led to the public shaming and extortion of many Ashley Madison users, and to at least two suicides. To date, little is publicly known about the perpetrators or the true motivation for the attack. But a recent review of Ashley Madison mentions across Russian cybercrime forums and far-right websites in the months leading up to the hack revealed some previously unreported details that may deserve further scrutiny.
As first reported by KrebsOnSecurity on July 19, 2015, a group calling itself the “Impact Team” released data sampled from millions of users, as well as maps of internal company servers, employee network account information, company bank details and salary information.
The Impact Team said it decided to publish the information because ALM “profits on the pain of others,” and in response to a paid “full delete” service Ashley Madison parent firm Avid Life Media offered that allowed members to completely erase their profile information for a $19 fee.
According to the hackers, although the delete feature promised “removal of site usage history and personally identifiable information from the site,” users’ purchase details — including real name and address — weren’t actually scrubbed.
“Full Delete netted ALM $1.7mm in revenue in 2014. It’s also a complete lie,” the hacking group wrote. “Users almost always pay with credit card; their purchase details are not removed as promised, and include real name and address, which is of course the most important information the users want removed.”
A snippet of the message left behind by the Impact Team.
The Impact Team said ALM had one month to take Ashley Madison offline, along with a sister property called Established Men. The hackers promised that if a month passed and the company did not capitulate, it would release “all customer records, including profiles with all the customers’ secret sexual fantasies and matching credit card transactions, real names and addresses, and employee documents and emails.”
Exactly 30 days later, on Aug. 18, 2015, the Impact Team posted a “Time’s up!” message online, along with links to 60 gigabytes of Ashley Madison user data.
One aspect of the Ashley Madison breach that’s always bothered me is how the perpetrators largely cast themselves as fighting a crooked company that broke their privacy promises, and how this narrative was sustained at least until the Impact Team decided to leak all of the stolen user account data in August 2015.
Granted, ALM had a lot to answer for. For starters, after the breach it became clear that a great many of the female Ashley Madison profiles were either bots or created once and never used again. Experts combing through the leaked user data determined that fewer than one percent of the female profiles on Ashley Madison had been used on a regular basis, and the rest were used just once — on the day they were created. On top of that, researchers found 84 percent of the profiles were male.
But the Impact Team had to know that ALM would never comply with their demands to dismantle Ashley Madison and Established Men. In 2014, ALM reported revenues of $115 million. There was little chance the company was going to shut down some of its biggest money machines.
Hence, it appears the Impact Team’s goal all along was to create prodigious amounts of drama and tension by announcing the hack of a major cheating website, and then letting that drama play out over the next few months as millions of exposed Ashley Madison users freaked out and became the targets of extortion attacks and public shaming.
Robert Graham, CEO of Errata Security, penned a blog post in 2015 concluding that the moral outrage professed by the Impact Team was pure posturing.
“They appear to be motivated by the immorality of adultery, but in all probability, their motivation is that #1 it’s fun and #2 because they can,” Graham wrote.
Per Thorsheim, a security researcher in Norway, told Wired at the time that he believed the Impact Team was motivated by an urge to destroy ALM with as much aggression as they could muster.
“It’s not just for the fun and ‘because we can,’ nor is it just what I would call ‘moralistic fundamentalism,'” Thorsheim told Wired. “Given that the company had been moving toward an IPO right before the hack went public, the timing of the data leaks was likely no coincidence.”
As the seventh anniversary of the Ashley Madison hack rolled around, KrebsOnSecurity went back and looked for any mentions of Ashley Madison or ALM on cybercrime forums in the months leading up to the Impact Team’s initial announcement of the breach on July 19, 2015. There wasn’t much, except a Russian guy offering to sell payment and contact information on 32 million AshleyMadison users, and a bunch of Nazis upset about a successful Jewish CEO promoting adultery.
Cyber intelligence firm Intel 471 recorded a series of posts by a user with the handle “Brutium” on the Russian-language cybercrime forum Antichat between 2014 and 2016. Brutium routinely advertised the sale of large, hacked databases, and on Jan. 24, 2015, this user posted a thread offering to sell data on 32 million Ashley Madison users:
“Data from July 2015
Total ~32 Million contacts:
full name; email; phone numbers; payment, etc.”
It’s unclear whether the postdated “July 2015” statement was a typo, or if Brutium updated that sales thread at some point. There is also no indication whether anyone purchased the information. Brutium’s profile has since been removed from the Antichat forum.
Flashpoint is a threat intelligence company in New York City that keeps tabs on hundreds of cybercrime forums, as well as extremist and hate websites. A search in Flashpoint for mentions of Ashley Madison or ALM prior to July 19, 2015 shows that in the six months leading up to the hack, Ashley Madison and its then-CEO Noel Biderman became a frequent subject of derision across multiple neo-Nazi websites.
On Jan. 14, 2015, a member of the neo-Nazi forum Stormfront posted a lively thread about Ashley Madison in the general discussion area titled, “Jewish owned dating website promoting adultery.”
On July 3, 2015, Andrew Anglin, the editor of the alt-right publication Daily Stormer, posted excerpts about Biderman from a story titled, “Jewish Hyper-Sexualization of Western Culture,” which referred to Biderman as the “Jewish King of Infidelity.”
On July 10, a mocking montage of Biderman photos with racist captions was posted to the extremist website Vanguard News Network, as part of a thread called “Jews normalize sexual perversion.”
“Biderman himself says he’s a happily married father of two and does not cheat,” reads the story posted by Anglin on the Daily Stormer. “In an interview with the ‘Current Affair’ program in Australia, he admitted that if he found out his own wife was accessing his cheater’s site, ‘I would be devastated.'”
The leaked AshleyMadison data included more than three years’ worth of emails stolen from Biderman. The hackers told Motherboard in 2015 they had 300 GB worth of employee emails, but that they saw no need to dump the inboxes of other company employees.
Several media outlets pounced on salacious exchanges in Biderman’s emails as proof he had carried on multiple affairs. Biderman resigned as CEO on Aug. 28, 2015. The last message in the archive of Biderman’s stolen emails was dated July 7, 2015 — almost two weeks before the Impact Team would announce their hack.
Biderman told KrebsOnSecurity on July 19, 2015 that the company believed the hacker was some type of insider.
“We’re on the doorstep of [confirming] who we believe is the culprit, and unfortunately that may have triggered this mass publication,” Biderman said. “I’ve got their profile right in front of me, all their work credentials. It was definitely a person here that was not an employee but certainly had touched our technical services.”
Certain language in the Impact Team’s manifesto seemed to support this theory, such as the line: “For a company whose main promise is secrecy, it’s like you didn’t even try, like you thought you had never pissed anyone off.”
But despite ALM offering a belated $500,000 reward for information leading to the arrest and conviction of those responsible, to this day no one has been charged in connection with the hack.
The 911 service as it existed until July 28, 2022.
911[.]re, a proxy service that since 2015 has sold access to hundreds of thousands of Microsoft Windows computers daily, announced this week that it is shutting down in the wake of a data breach that destroyed key components of its business operations. The abrupt closure comes ten days after KrebsOnSecurity published an in-depth look at 911 and its connections to shady pay-per-install affiliate programs that secretly bundled 911’s proxy software with other titles, including “free” utilities and pirated software.
911[.]re is was one of the original “residential proxy” networks, which allow someone to rent a residential IP address to use as a relay for his/her Internet communications, providing anonymity and the advantage of being perceived as a residential user surfing the web.
Residential proxy services are often marketed to people seeking the ability to evade country-specific blocking by the major movie and media streaming providers. But some of them — like 911 — build their networks in part by offering “free VPN” or “free proxy” services that are powered by software which turns the user’s PC into a traffic relay for other users. In this scenario, users indeed get to use a free VPN service, but they are often unaware that doing so will turn their computer into a proxy that lets others use their Internet address to transact online.
From a website’s perspective, the IP traffic of a residential proxy network user appears to originate from the rented residential IP address, not from the proxy service customer. These services can be used in a legitimate manner for several business purposes — such as price comparisons or sales intelligence — but they are massively abused for hiding cybercrime activity because they can make it difficult to trace malicious traffic to its original source.
As noted in KrebsOnSecurity’s July 19 story on 911, the proxy service operated multiple pay-per-install schemes that paid affiliates to surreptitiously bundle the proxy software with other software, continuously generating a steady stream of new proxies for the service.
A cached copy of flashupdate[.]net circa 2016, which shows it was the homepage of a pay-per-install affiliate program that incentivized the silent installation of 911’s proxy software.
Within hours of that story, 911 posted a notice at the top of its site, saying, “We are reviewing our network and adding a series of security measures to prevent misuse of our services. Proxy balance top-up and new user registration are closed. We are reviewing every existing user, to ensure their usage is legit and [in] compliance with our Terms of Service.”
At this announcement, all hell broke loose on various cybercrime forums, where many longtime 911 customers reported they were unable to use the service. Others affected by the outage said it seemed 911 was trying to implement some sort of “know your customer” rules — that maybe 911 was just trying to weed out those customers using the service for high volumes of cybercriminal activity.
Then on July 28, the 911 website began redirecting to a notice saying, “We regret to inform you that we permanently shut down 911 and all its services on July 28th.”
According to 911, the service was hacked in early July, and it was discovered that someone manipulated the balances of a large number of user accounts. 911 said the intruders abused an application programming interface (API) that handles the topping up of accounts when users make financial deposits with the service.
“Not sure how did the hacker get in,” the 911 message reads. “Therefore, we urgently shut down the recharge system, new user registration, and an investigation started.”
The parting message from 911 to its users, posted to the homepage July 28, 2022.
However the intruders got in, 911 said, they managed to also overwrite critical 911[.]re servers, data and backups of that data.
“On July 28th, a large number of users reported that they could not log in the system,” the statement continues. “We found that the data on the server was maliciously damaged by the hacker, resulting in the loss of data and backups. Its [sic] confirmed that the recharge system was also hacked the same way. We were forced to make this difficult decision due to the loss of important data that made the service unrecoverable.”
Operated largely out of China, 911 was an enormously popular service across many cybercrime forums, and it became something akin to critical infrastructure for this community after two of 911’s longtime competitors — malware-based proxy services VIP72 and LuxSocks — closed their doors in the past year.
Now, many on the crime forums who relied on 911 for their operations are wondering aloud whether there are any alternatives that match the scale and utility that 911 offered. The consensus seems to be a resounding “no.”
I’m guessing we may soon learn more about the security incidents that caused 911 to implode. And perhaps other proxy services will spring up to meet what appears to be a burgeoning demand for such services at the moment, with comparatively little supply.
In the meantime, 911’s absence may coincide with a measurable (if only short-lived) reprieve in unwanted traffic to top Internet destinations, including banks, retailers and cryptocurrency platforms, as many former customers of the proxy service scramble to make alternative arrangements.
Riley Kilmer, co-founder of the proxy-tracking service Spur.us, said 911’s network will be difficult to replicate in the short run.
“My speculation is [911’s remaining competitors] are going to get a major boost in the short term, but a new player will eventually come along,” Kilmer said. “None of those are good replacements for LuxSocks or 911. However, they will all allow anyone to use them. For fraud rates, the attempts will continue but through these replacement services which should be easier to monitor and stop. 911 had some very clean IP addresses.”
911 wasn’t the only major proxy provider disclosing a breach this week tied to unauthenticated APIs: On July 28, KrebsOnSecurity reported that internal APIs exposed to the web had leaked the customer database for Microleaves, a proxy service that rotates its customers’ IP addresses every five to ten minutes. That investigation showed Microleaves — like 911 — had a long history of using pay-per-install schemes to spread its proxy software.
Our personal and professional lives are becoming increasingly intertwined with the online world. Regular internet usage has made us all prone to cyber-security risks. You leave a digital footprint every time you use the internet, which is a trace of all your online activities.
When you create new accounts or subscribe to different websites, you give them explicit (or implicit, through their family of apps or subsidiary websites) access to your personal and credit card information. In other cases, websites might track basic information without your knowledge, such as your location and search history.
There is an industry of data brokers specifically dedicated to keeping track of user data, packaging it, and supplying it to tech companies who use it to run targeted ads and enhance on-platform user experience. Given the widespread use of the internet and exponential improvements in technology, data has become a valuable commodity — creating a need for the sale and purchase of user data.
This article discusses how data brokers sell your personal information and how you can minimize risk.
Data brokers are companies that aggregate user information from various sources on the internet. They collect, collate, package, and sometimes even analyze this data to create a holistic and coherent version of you online. This data is then supplied to tech companies to fuel their third-party advertising-centered business models.
Companies interested in buying data include but are not limited to:
These companies and social media platforms use your data to better understand target demographics and the content with which they interact. While the practice isn’t unethical in and of itself (personalizing user experiences and creating more convenient UIs are usually cited as the primary reasons for it), it does make your data vulnerable to malicious attacks targeted toward big-tech servers.
Most of your online activities are related. Devices like your phone, laptop, tablets, and even fitness watches are linked to each other. Moreover, you might use one email ID for various accounts and subscriptions. This online interconnectedness makes it easier for data brokers to create a cohesive user profile.
Mobile phone apps are the most common way for data brokerage firms to collect your data. You might have countless apps for various purposes, such as financial transactions, health and fitness, or social media.
A number of these apps usually fall under the umbrella of the same or subsidiary family of apps, all of which work toward collecting and supplying data to big tech platforms. Programs like Google’s AdSense make it easier for developers to monetize their apps in exchange for the user information they collect.
Data brokers also collect data points like your home address, full name, Social Security number, phone number, and date of birth. They have automated scraping tools to quickly collect relevant information from public profiles.[Text Wrapping Break]
Lastly, data brokers can gather data from other third parties that track your cookies or even place trackers or cookies on your browsers. Cookies are small data files that track your online activities when visiting different websites. They track your IP address and browsing history, which third parties can exploit. Cookies are also the reason you see personalized ads and products.
Data brokers collate your private information into one package and sell it to “people search” websites like Spokeo or TruePeopleSearch. You or a tech business can use these websites to search for people and get extensive consumer data. People search sites also contain public records like voter registration information, marriage records, and birth certificates. This data is used for consumer research and large-scale data analysis.
Next, marketing and sales firms are some of data brokers’ biggest clients. These companies purchase massive data sets from data brokers to research your data profile. They have advanced algorithms to segregate users into various consumer groups and target you specifically. Their predictive algorithms can suggest personalized ads and products to generate higher lead generation and conversation percentages for their clients.
We tend to accept the terms and conditions that various apps ask us to accept without thinking twice or reading the fine print. You probably cannot proceed without letting the app track certain data or giving your personal information. To a certain extent, we trade some of our privacy for convenience. This becomes public information, and apps and data brokers collect, track, and use our data however they please while still complying with the law.
There is no comprehensive privacy law in the U.S. on a federal level. This allows data brokers to collect personal information and condense it into marketing insights. While not all methods of gathering private data are legal, it is difficult to track the activities of data brokers online (especially on the dark web). As technology advances, there are also easier ways to harvest and exploit data.
Vermont and California have already enacted laws to regulate the data brokerage industry. In 2018, Vermont passed the country’s first data broker legislation. This requires data brokers to register annually with the Secretary of State and provide information about their data collection activities, opt-out policies, purchaser credentialing practices, and data breaches.
California has passed similar laws to make data brokering a more transparent industry. For risk mitigation of data brokerage, the Federal Trade Commission (FTC) has published reports and provided recommendations to Congress to reduce the engagement of data broker firms. Giving individuals the right to opt-out of the sale of their personal data is a step toward a more rigorous law regarding data privacy.
Some data brokers let you remove your information from their websites. There are also extensive guides available online that list the method by which you can opt-out of some of the biggest data brokering firms. For example, a guide by Griffin Boyce, the systems administrator at Harvard University’s Berkman Klein Center for Internet and Society, provides detailed information on how to opt-out of a long list of data broker companies.
Acxiom, LLC is one of the largest data brokering firms and has collected data for approximately 68% of people who have an online presence. You can opt-out of their data collection either through their website or by calling them directly.
Epsilon Data Management is another big player in the data broker industry that operates as a marketing service and marketing analytics company. You can opt-out of their website through various methods such as by email, phone, and mail. Credit rating agencies like Experian and Equifax are also notorious for collecting your data. Similarly, you can opt-out through their websites or by calling them.
McAfee is a pioneer in providing online and offline data protection to its customers. We offer numerous cybersecurity services for keeping your information private and secure.
With regard to data brokers, we enable users to do a personal data clean-up. Cleaning up your personal data online may be a difficult task, as it requires you to reach out to multiple data brokers and opt out. Instead, sign up for McAfee’s Personal Data Cleanup feature to do a convenient and thorough personal data clean-up. We will search for traces of your personal data and assist in getting it removed.
The post How Data Brokers Sell Your Identity appeared first on McAfee Blog.
Whether using the internet for play or work, you want to spend your time online enjoying the peace of mind that comes with having a secure network.
You don’t want to contend with someone taking your personal data — whether it’s credit card information, passwords, or bank account details — via malware or a data breach on your Android, Windows, or Apple iOS device.
Fortunately, with some sensible precautions and simple steps, you can use your connected devices productively without worrying about cybercriminals and malicious software. This article explains how to stop hackers from getting access to your sensitive data.
You can take steps to protect your different computing and mobile devices and operating systems. These steps can be divided into technological solutions and the right awareness and information to provide a comforting measure of self-protection.
It’s like learning karate for self-defense, giving you confidence as you negotiate the wider world (and hoping that you never have to use it).
When it comes to identity protection software, McAfee provides a proven solution with our identity protection and privacy services. The protection includes alerts if your sensitive information is found on the dark web (up to 10 months sooner than other providers), personal data cleanup from sites gathering and selling your information, and an unlimited virtual public network (VPN) service that protects your privacy as you use public Wi-Fi networks.
You’ll also get up to $1 million in identity theft coverage and hands-on restoration support to help you reclaim your identity.
Simple, obvious passwords and passcodes (like your street address, your birthday, your kids’ or pets’ names, or “1234” or “abcd”) are easy for cybercriminals to crack, giving them unwanted access to your private data.
The stronger your password, the better your protection. Some best password practices include:
It’s important not to be a standing target. Just as you should use different passwords for everything, you should regularly change your passwords. You should do this a few times a year (although some cyber experts say this might not be necessary if you have a long and very complicated password).
If you have a number of passwords that you update often, it might be worth getting a password manager like McAfee True Key to keep track of them. Not only will you not be faced with remembering all your different passwords or writing them down (also a no-no), but it can also help you create and store unique passwords.
The software uses the strongest encryption algorithms available to protect your passwords, scrambling them so no one else can access them. It’ll also suggest new passwords and automatically log you into your online accounts with just one master password.
Another important line of defense is multi-factor authentication (sometimes known as two-factor authentication). This system uses a password and a second piece of verification — often an SMS message sent to your Android device or iPhone — to authenticate your identity.
This provides hard-to-beat protection even if a hacker has your password. Besides receiving SMS codes, there are also code-generating apps and physical security keys.
Thinking before you click on an email or text is a very important defense against phishing scams. Your bank won’t send you an email or text notifying you that there’s been suspicious activity on your account.
Does getting a large refund from your phone company sound too good to be true? It is. Similarly, the Internal Revenue Service (IRS) won’t text to tell you that you owe them money, and princes aren’t going to give you a fortune out of the blue.
Internet users beware: If you’re not absolutely certain that the text message you received is from a legitimate and trusted source, delete it. You can always contact the business or person directly to confirm that the message is legit.
Any operating system or app you use is open to malicious cyberattacks. This is why you should keep all your software up to date with the latest versions. Software developers are continually fixing holes in their products and offering cybersecurity patches to make them as safe and hacker-proof as possible.
Make sure your software, firmware, and security settings are up to date on your home’s Wi-Fi router, as well. You can often change your settings to allow for automatic updates.
Sure, who doesn’t like to go to a cafe, library, or hotel lobby to use the free Wi-Fi? But security is often weak in these public networks. If you open your online banking account or access personal information, you may unwittingly be giving a personal invitation to eavesdropping cybercriminals.
This is where the bank-grade level of protection of McAfee Secure VPN comes in, which automatically turns on when you need it and keeps you safe on public Wi-Fi networks.
Even if your device does get hacked, you can protect vital information on your Windows or macOS system with an encryption program like BitLocker or FileVault. You can protect any hard drive you use, including portable ones and USB keys.
It’s also a good idea to only shop at encrypted websites marked with the prefix “HTTPS” in their URLs.
One of the best ways to surf the web in comfort while keeping hackers at bay is with the comprehensive solutions provided by McAfee Total Protection.
Your protection includes proactive measures (meaning we’ll guide you to the best choices for prevention), early detection, and expert identity theft support.
This means you’ll get identity monitoring, up to $1 million in identity theft coverage, lost wallet protection, premium antivirus software, a secure VPN, and personal data removal. In particular, our Personal Data Cleanup service will help find and remove your personal information from data broker websites and people search sites.
With McAfee, you don’t have to be afraid of hackers. Let us deal with them.
The post How to Stay One Step Ahead of Hackers appeared first on McAfee Blog.
One way to tame your email inbox is to get in the habit of using unique email aliases when signing up for new accounts online. Adding a “+” character after the username portion of your email address — followed by a notation specific to the site you’re signing up at — lets you create an infinite number of unique email addresses tied to the same account. Aliases can help users detect breaches and fight spam. But not all websites allow aliases, and they can complicate account recovery. Here’s a look at the pros and cons of adopting a unique alias for each website.
What is an email alias? When you sign up at a site that requires an email address, think of a word or phrase that represents that site for you, and then add that prefaced by a “+” sign just to the left of the “@” sign in your email address. For instance, if I were signing up at example.com, I might give my email address as krebsonsecurity+example@gmail.com. Then, I simply go back to my inbox and create a corresponding folder called “Example,” along with a new filter that sends any email addressed to that alias to the Example folder.
Importantly, you don’t ever use this alias anywhere else. That way, if anyone other than example.com starts sending email to it, it is reasonable to assume that example.com either shared your address with others or that it got hacked and relieved of that information. Indeed, security-minded readers have often alerted KrebsOnSecurity about spam to specific aliases that suggested a breach at some website, and usually they were right, even if the company that got hacked didn’t realize it at the time.
Alex Holden, founder of the Milwaukee-based cybersecurity consultancy Hold Security, said many threat actors will scrub their distribution lists of any aliases because there is a perception that these users are more security- and privacy-focused than normal users, and are thus more likely to report spam to their aliased addresses.
Holden said freshly-hacked databases also are often scrubbed of aliases before being sold in the underground, meaning the hackers will simply remove the aliased portion of the email address.
“I can tell you that certain threat groups have rules on ‘+*@’ email address deletion,” Holden said. “We just got the largest credentials cache ever — 1 billion new credentials to us — and most of that data is altered, with aliases removed. Modifying credential data for some threat groups is normal. They spend time trying to understand the database structure and removing any red flags.”
According to the breach tracking site HaveIBeenPwned.com, only about .03 percent of the breached records in circulation today include an alias.
Email aliases are rare enough that seeing just a few email addresses with the same alias in a breached database can make it trivial to identify which company likely got hacked and leaked said database. That’s because the most common aliases are simply the name of the website where the signup takes place, or some abbreviation or shorthand for it.
Hence, for a given database, if there are more than a handful of email addresses that have the same alias, the chances are good that whatever company or website corresponds to that alias has been hacked.
That might explain the actions of Allekabels, a large Dutch electronics web shop that suffered a data breach in 2021. Allekabels said a former employee had stolen data on 5,000 customers, and that those customers were then informed about the data breach by Allekabels.
But Dutch publication RTL Nieuws said it obtained a copy of the Allekabels user database from a hacker who was selling information on 3.6 million customers at the time, and found that the 5,000 number cited by the retailer corresponded to the number of customers who’d signed up using an alias. In essence, RTL argued, the company had notified only those most likely to notice and complain that their aliased addresses were suddenly receiving spam.
“RTL Nieuws has called more than thirty people from the database to check the leaked data,” the publication explained. “The customers with such a unique email address have all received a message from Allekabels that their data has been leaked – according to Allekabels they all happened to be among the 5000 data that this ex-employee had stolen.”
HaveIBeenPwned’s Hunt arrived at the conclusion that aliases account for about .03 percent of registered email addresses by studying the data leaked in the 2013 breach at Adobe, which affected at least 38 million users. Allekabels’s ratio of aliased users was considerably higher than Adobe’s — .14 percent — but then again European Internet users tend to be more privacy-conscious.
While overall adoption of email aliases is still quite low, that may be changing. Apple customers who use iCloud to sign up for new accounts online automatically are prompted to use Apple’s Hide My Email feature, which creates the account using a unique email address that automatically forwards to a personal inbox.
What are the downsides to using email aliases, apart from the hassle of setting them up? The biggest downer is that many sites won’t let you use a “+” sign in your email address, even though this functionality is clearly spelled out in the email standard.
Also, if you use aliases, it helps to have a reliable mnemonic to remember the alias used for each account (this is a non-issue if you create a new folder or rule for each alias). That’s because knowing the email address for an account is generally a prerequisite for resetting the account’s password, and if you can’t remember the alias you added way back when you signed up, you may have limited options for recovering access to that account if you at some point forget your password.
What about you, Dear Reader? Do you rely on email aliases? If so, have they been useful? Did I neglect to mention any pros or cons? Feel free to sound off in the comments below.
Image: Shutterstock.
A cybersecurity firm says it has intercepted a large, unique stolen data set containing the names, addresses, email addresses, phone numbers, Social Security Numbers and dates of birth on nearly 23 million Americans. The firm’s analysis of the data suggests it corresponds to current and former customers of AT&T. The telecommunications giant stopped short of saying the data wasn’t theirs, but it maintains the records do not appear to have come from its systems and may be tied to a previous data incident at another company.
Milwaukee-based cybersecurity consultancy Hold Security said it intercepted a 1.6 gigabyte compressed file on a popular dark web file-sharing site. The largest item in the archive is a 3.6 gigabyte file called “dbfull,” and it contains 28.5 million records, including 22.8 million unique email addresses and 23 million unique SSNs. There are no passwords in the database.
Hold Security founder Alex Holden said a number of patterns in the data suggest it relates to AT&T customers. For starters, email addresses ending in “att.net” accounted for 13.7 percent of all addresses in the database, with addresses from SBCGLobal.net and Bellsouth.net — both AT&T companies — making up another seven percent. In contrast, Gmail users made up more than 30 percent of the data set, with Yahoo addresses accounting for 24 percent. More than 10,000 entries in the database list “none@att.com” in the email field.
Hold Security found these email domains account for 87% of all domains in the data set. Nearly 21% belonged to AT&T customers.
Holden’s team also examined the number of email records that included an alias in the username portion of the email, and found 293 email addresses with plus addressing. Of those, 232 included an alias that indicated the customer had signed up at some AT&T property; 190 of the aliased email addresses were “+att@”; 42 were “+uverse@,” an oddly specific reference to an AT&T entity that included broadband Internet. In September 2016, AT&T rebranded U-verse as AT&T Internet.
According to its website, AT&T Internet is offered in 21 states, including Alabama, Arkansas, California, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Missouri, Nevada, North Carolina, Ohio, Oklahoma, Tennessee, Texas and Wisconsin. Nearly all of the records in the database that contain a state designation corresponded to those 21 states; all other states made up just 1.64 percent of the records, Hold Security found.
Image: Hold Security.
The vast majority of records in this database belong to consumers, but almost 13,000 of the entries are for corporate entities. Holden said 387 of those corporate names started with “ATT,” with various entries like “ATT PVT XLOW” appearing 81 times. And most of the addresses for these entities are AT&T corporate offices.
How old is this data? One clue may be in the dates of birth exposed in this database. There are very few records in this file with dates of birth after 2000.
“Based on these statistics, we see that the last significant number of subscribers born in March of 2000,” Holden told KrebsOnSecurity, noting that AT&T requires new account holders to be 18 years of age or older. “Therefore, it makes sense that the dataset was likely created close to March of 2018.”
There was also this anomaly: Holden said one of his analysts is an AT&T customer with a 13-letter last name, and that her AT&T bill has always had the same unique misspelling of her surname (they added yet another letter). He said the analyst’s name is identically misspelled in this database.
KrebsOnSecurity shared the large data set with AT&T, as well as Hold Security’s analysis of it. AT&T ultimately declined to say whether all of the people in the database are or were at some point AT&T customers. The company said the data appears to be several years old, and that “it’s not immediately possible to determine the percentage that may be customers.”
“This information does not appear to have come from our systems,” AT&T said in a written statement. “It may be tied to a previous data incident at another company. It is unfortunate that data can continue to surface over several years on the dark web. However, customers often receive notices after such incidents, and advice for ID theft is consistent and can be found online.”
The company declined to elaborate on what they meant by “a previous data incident at another company.”
But it seems likely that this database is related to one that went up for sale on a hacker forum on August 19, 2021. That auction ran with the title “AT&T Database +70M (SSN/DOB),” and was offered by ShinyHunters, a well-known threat actor with a long history of compromising websites and developer repositories to steal credentials or API keys.
Image: BleepingComputer
ShinyHunters established the starting price for the auction at $200,000, but set the “flash” or “buy it now” price at $1 million. The auction also included a small sampling of the stolen information, but that sample is no longer available. The hacker forum where the ShinyHunters sales thread existed was seized by the FBI in April, and its alleged administrator arrested.
But cached copies of the auction, as recorded by cyber intelligence firm Intel 471, show ShinyHunters received bids of up to $230,000 for the entire database before they suspended the sale.
“This thread has been deleted several times,” ShinyHunters wrote in their auction discussion on Sept. 6, 2021. “Therefore, the auction is suspended. AT&T will be available on WHM as soon as they accept new vendors.”
The WHM initialism was a reference to the White House Market, a dark web marketplace that shut down in October 2021.
“In many cases, when a database is not sold, ShinyHunters will release it for free on hacker forums,” wrote BleepingComputer’s Lawrence Abrams, who broke the news of the auction last year and confronted AT&T about the hackers’ claims.
AT&T gave Abrams a similar statement, saying the data didn’t come from their systems.
“When asked whether the data may have come from a third-party partner, AT&T chose not to speculate,” Abrams wrote. “‘Given this information did not come from us, we can’t speculate on where it came from or whether it is valid,'” AT&T told BleepingComputer.
Asked to respond to AT&T’s denial, ShinyHunters told BleepingComputer at the time, “I don’t care if they don’t admit. I’m just selling.”
On June 1, 2022, a 21-year-old Frenchman was arrested in Morocco for allegedly being a member of ShinyHunters. Databreaches.net reports the defendant was arrested on an Interpol “Red Notice” at the request of a U.S. federal prosecutor from Washington state.
Databreaches.net suggests the warrant could be tied to a ShinyHunters theft in May 2020, when the group announced they had exfiltrated 500 GB of Microsoft’s source code from Microsoft’s private GitHub repositories.
“Researchers assess that Shiny Hunters gained access to roughly 1,200 private repositories around March 28, 2020, which have since been secured,” reads a May 2020 alert posted by the New Jersey Cybersecurity & Communications Integration Cell, a component within the New Jersey Office of Homeland Security and Preparedness.
“Though the breach was largely dismissed as insignificant, some images of the directory listing appear to contain source code for Azure, Office, and some Windows runtimes, and concerns have been raised regarding access to private API keys or passwords that may have been mistakenly included in some private repositories,” the alert continues. “Additionally, Shiny Hunters is flooding dark web marketplaces with breached databases.”
Last month, T-Mobile agreed to pay $350 million to settle a consolidated class action lawsuit over a breach in 2021 that affected 40 million current and former customers. The breach came to light on Aug. 16, 2021, when someone starting selling tens of millions of SSN/DOB records from T-Mobile on the same hacker forum where the ShinyHunters would post their auction for the claimed AT&T database just three days later.
T-Mobile has not disclosed many details about the “how” of last year’s breach, but it said the intruder(s) “leveraged their knowledge of technical systems, along with specialized tools and capabilities, to gain access to our testing environments and then used brute force attacks and other methods to make their way into other IT servers that included customer data.”
A sales thread tied to the stolen T-Mobile customer data.
Earlier this month, the administrator of the cybercrime forum Breached received a cease-and-desist letter from a cybersecurity firm. The missive alleged that an auction on the site for data stolen from 10 million customers of Mexico’s second-largest bank was fake news and harming the bank’s reputation. The administrator responded to this empty threat by purchasing the stolen banking data and leaking it on the forum for everyone to download.
On August 3, 2022, someone using the alias “Holistic-K1ller” posted on Breached a thread selling data allegedly stolen from Grupo Financiero Banorte, Mexico’s second-biggest financial institution by total loans. Holistic-K1ller said the database included the full names, addresses, phone numbers, Mexican tax IDs (RFC), email addresses and balances on more than 10 million citizens.
There was no reason to believe Holistic-K1ller had fabricated their breach claim. This identity has been highly active on Breached and its predecessor RaidForums for more than two years, mostly selling databases from hacked Mexican entities. Last month, they sold customer information on 36 million customers of the Mexican phone company Telcel; in March, they sold 33,000 images of Mexican IDs — with the front picture and a selfie of each citizen. That same month, they also sold data on 1.4 million customers of Mexican lending platform Yotepresto.
But this history was either overlooked or ignored by Group-IB, the Singapore-based cybersecurity firm apparently hired by Banorte to help respond to the data breach.
“The Group-IB team has discovered a resource containing a fraudulent post offering to buy Grupo Financiero Banorte’s leaked databases,” reads a letter the Breach administrator said they received from Group-IB. “We ask you to remove this post containing Banorte data. Thank you for your cooperation and prompt attention to this urgent matter.”
The administrator of Breached is “Pompompurin,” the same individual who alerted this author in November 2021 to a glaring security hole in a U.S. Justice Department website that was used to spoof security alerts from the FBI. In a post to Breached on Aug. 8, Pompompurin said they bought the Banorte database from Holistic-K1ller’s sales thread because Group-IB was sending emails complaining about it.
“They also attempted to submit DMCA’s against the website,” Pompompurin wrote, referring to legal takedown requests under the Digital Millennium Copyright Act. “Make sure to tell Banorte that now they need to worry about the data being leaked instead of just being sold.”
Group-IB CEO Dmitriy Volkov said the company has seen some success in the past asking hackers to remove or take down certain information, but that making such requests is not a typical response for the security firm.
“It is not a common practice to send takedown notifications to such forums demanding that such content be removed,” Volkov said. “But these abuse letters are legally binding, which helps build a foundation for further steps taken by law enforcement agencies. Actions contrary to international rules in the regulated space of the Internet only lead to more severe crimes, which — as we know from the case of Raidforums — are successfully investigated and stopped by law enforcement.”
Banorte did not respond to requests for comment. But in a brief written statement picked up on Twitter, Banorte said there was no breach involving their infrastructure, and the data being sold is old.
“There has been no violation of our platforms and technological infrastructure,” Banorte said. “The set of information referred to is inaccurate and outdated, and does not put our users and customers at risk.”
That statement may be 100 percent true. Still, it is difficult to think of a better example of how not to do breach response. Banorte shrugging off this incident as a nothingburger is baffling: While it is almost certainly true that the bank balance information in the Banorte leak is now out of date, the rest of the information (tax IDs, phone numbers, email addresses) is harder to change.
“Is there one person from our community that think sending cease and desist letter to a hackers forum operator is a good idea?,” asked Ohad Zaidenberg, founder of CTI League, a volunteer emergency response community that emerged in 2020 to help fight COVID-19 related scams. “Who does it? Instead of helping, they pushed the organization from the hill.”
Kurt Seifried, director of IT for the CloudSecurityAlliance, was similarly perplexed by the response to the Banorte breach.
“If the data wasn’t real….did the bank think a cease and desist would result in the listing being removed?” Seifried wondered on Twitter. “I mean, isn’t selling breach data a worse crime usually than slander or libel? What was their thought process?”
A more typical response when a large bank suspects a breach is to approach the seller privately through an intermediary to ascertain if the information is valid and what it might cost to take it off the market. While it may seem odd to expect cybercriminals to make good on their claims to sell stolen data to only one party, removing sold stolen items from inventory is a fairly basic function of virtually all cybercriminal markets today (apart from perhaps sites that traffic in stolen identity data).
At a minimum, negotiating or simply engaging with a data seller can buy the victim organization additional time and clues with which to investigate the claim and ideally notify affected parties of a breach before the stolen data winds up online.
It is true that a large number of hacked databases put up for sale on the cybercrime underground are sold only after a small subset of in-the-know thieves have harvested all of the low-hanging fruit in the data — e.g., access to cryptocurrency accounts or user credentials that are recycled across multiple websites. And it’s certainly not unheard of for cybercriminals to go back on their word and re-sell or leak information that they have sold previously.
But companies in the throes of responding to a data security incident do themselves and customers no favors when they underestimate their adversaries, or try to intimidate cybercrooks with legal threats. Such responses generally accomplish nothing, except unnecessarily upping the stakes for everyone involved while displaying a dangerous naiveté about how the cybercrime underground works.
Update, Aug. 17, 10:32 a.m.: Thanks to a typo by this author, a request for comment sent to Group-IB was not delivered in advance of this story. The copy above has been updated to include a comment from Group-IB’s CEO.
Phishers are enjoying remarkable success using text messages to steal remote access credentials and one-time passcodes from employees at some of the world’s largest technology companies and customer support firms. A recent spate of SMS phishing attacks from one cybercriminal group has spawned a flurry of breach disclosures from affected companies, which are all struggling to combat the same lingering security threat: The ability of scammers to interact directly with employees through their mobile devices.
In mid-June 2022, a flood of SMS phishing messages began targeting employees at commercial staffing firms that provide customer support and outsourcing to thousands of companies. The missives asked users to click a link and log in at a phishing page that mimicked their employer’s Okta authentication page. Those who submitted credentials were then prompted to provide the one-time password needed for multi-factor authentication.
The phishers behind this scheme used newly-registered domains that often included the name of the target company, and sent text messages urging employees to click on links to these domains to view information about a pending change in their work schedule.
The phishing sites leveraged a Telegram instant message bot to forward any submitted credentials in real-time, allowing the attackers to use the phished username, password and one-time code to log in as that employee at the real employer website. But because of the way the bot was configured, it was possible for security researchers to capture the information being sent by victims to the public Telegram server.
This data trove was first reported by security researchers at Singapore-based Group-IB, which dubbed the campaign “0ktapus” for the attackers targeting organizations using identity management tools from Okta.com.
“This case is of interest because despite using low-skill methods it was able to compromise a large number of well-known organizations,” Group-IB wrote. “Furthermore, once the attackers compromised an organization they were quickly able to pivot and launch subsequent supply chain attacks, indicating that the attack was planned carefully in advance.”
It’s not clear how many of these phishing text messages were sent out, but the Telegram bot data reviewed by KrebsOnSecurity shows they generated nearly 10,000 replies over approximately two months of sporadic SMS phishing attacks targeting more than a hundred companies.
A great many responses came from those who were apparently wise to the scheme, as evidenced by the hundreds of hostile replies that included profanity or insults aimed at the phishers: The very first reply recorded in the Telegram bot data came from one such employee, who responded with the username “havefuninjail.”
Still, thousands replied with what appear to be legitimate credentials — many of them including one-time codes needed for multi-factor authentication. On July 20, the attackers turned their sights on internet infrastructure giant Cloudflare.com, and the intercepted credentials show at least three employees fell for the scam.
Image: Cloudflare.com
In a blog post earlier this month, Cloudflare said it detected the account takeovers and that no Cloudflare systems were compromised. Cloudflare said it does not rely on one-time passcodes as a second factor, so there was nothing to provide to the attackers. But Cloudflare said it wanted to call attention to the phishing attacks because they would probably work against most other companies.
“This was a sophisticated attack targeting employees and systems in such a way that we believe most organizations would be likely to be breached,” Cloudflare CEO Matthew Prince wrote. “On July 20, 2022, the Cloudflare Security team received reports of employees receiving legitimate-looking text messages pointing to what appeared to be a Cloudflare Okta login page. The messages began at 2022-07-20 22:50 UTC. Over the course of less than 1 minute, at least 76 employees received text messages on their personal and work phones. Some messages were also sent to the employees family members.”
On three separate occasions, the phishers targeted employees at Twilio.com, a San Francisco based company that provides services for making and receiving text messages and phone calls. It’s unclear how many Twilio employees received the SMS phishes, but the data suggest at least four Twilio employees responded to a spate of SMS phishing attempts on July 27, Aug. 2, and Aug. 7.
On that last date, Twilio disclosed that on Aug. 4 it became aware of unauthorized access to information related to a limited number of Twilio customer accounts through a sophisticated social engineering attack designed to steal employee credentials.
“This broad based attack against our employee base succeeded in fooling some employees into providing their credentials,” Twilio said. “The attackers then used the stolen credentials to gain access to some of our internal systems, where they were able to access certain customer data.”
That “certain customer data” included information on roughly 1,900 users of the secure messaging app Signal, which relied on Twilio to provide phone number verification services. In its disclosure on the incident, Signal said that with their access to Twilio’s internal tools the attackers were able to re-register those users’ phone numbers to another device.
On Aug. 25, food delivery service DoorDash disclosed that a “sophisticated phishing attack” on a third-party vendor allowed attackers to gain access to some of DoorDash’s internal company tools. DoorDash said intruders stole information on a “small percentage” of users that have since been notified. TechCrunch reported last week that the incident was linked to the same phishing campaign that targeted Twilio.
This phishing gang apparently had great success targeting employees of all the major mobile wireless providers, but most especially T-Mobile. Between July 10 and July 16, dozens of T-Mobile employees fell for the phishing messages and provided their remote access credentials.
“Credential theft continues to be an ongoing issue in our industry as wireless providers are constantly battling bad actors that are focused on finding new ways to pursue illegal activities like this,” T-Mobile said in a statement. “Our tools and teams worked as designed to quickly identify and respond to this large-scale smishing attack earlier this year that targeted many companies. We continue to work to prevent these types of attacks and will continue to evolve and improve our approach.”
This same group saw hundreds of responses from employees at some of the largest customer support and staffing firms, including Teleperformanceusa.com, Sitel.com and Sykes.com. Teleperformance did not respond to requests for comment. KrebsOnSecurity did hear from Christopher Knauer, global chief security officer at Sitel Group, the customer support giant that recently acquired Sykes. Knauer said the attacks leveraged newly-registered domains and asked employees to approve upcoming changes to their work schedules.
Image: Group-IB.
Knauer said the attackers set up the phishing domains just minutes in advance of spamming links to those domains in phony SMS alerts to targeted employees. He said such tactics largely sidestep automated alerts generated by companies that monitor brand names for signs of new phishing domains being registered.
“They were using the domains as soon as they became available,” Knauer said. “The alerting services don’t often let you know until 24 hours after a domain has been registered.”
On July 28 and again on Aug. 7, several employees at email delivery firm Mailchimp provided their remote access credentials to this phishing group. According to an Aug. 12 blog post, the attackers used their access to Mailchimp employee accounts to steal data from 214 customers involved in cryptocurrency and finance.
On Aug. 15, the hosting company DigitalOcean published a blog post saying it had severed ties with MailChimp after its Mailchimp account was compromised. DigitalOcean said the MailChimp incident resulted in a “very small number” of DigitalOcean customers experiencing attempted compromises of their accounts through password resets.
According to interviews with multiple companies hit by the group, the attackers are mostly interested in stealing access to cryptocurrency, and to companies that manage communications with people interested in cryptocurrency investing. In an Aug. 3 blog post from email and SMS marketing firm Klaviyo.com, the company’s CEO recounted how the phishers gained access to the company’s internal tools, and used that to download information on 38 crypto-related accounts.
A flow chart of the attacks by the SMS phishing group known as 0ktapus and ScatterSwine. Image: Amitai Cohen for Wiz.io. twitter.com/amitaico.
The ubiquity of mobile phones became a lifeline for many companies trying to manage their remote employees throughout the Coronavirus pandemic. But these same mobile devices are fast becoming a liability for organizations that use them for phishable forms of multi-factor authentication, such as one-time codes generated by a mobile app or delivered via SMS.
Because as we can see from the success of this phishing group, this type of data extraction is now being massively automated, and employee authentication compromises can quickly lead to security and privacy risks for the employer’s partners or for anyone in their supply chain.
Unfortunately, a great many companies still rely on SMS for employee multi-factor authentication. According to a report this year from Okta, 47 percent of workforce customers deploy SMS and voice factors for multi-factor authentication. That’s down from 53 percent that did so in 2018, Okta found.
Some companies (like Knauer’s Sitel) have taken to requiring that all remote access to internal networks be managed through work-issued laptops and/or mobile devices, which are loaded with custom profiles that can’t be accessed through other devices.
Others are moving away from SMS and one-time code apps and toward requiring employees to use physical FIDO multi-factor authentication devices such as security keys, which can neutralize phishing attacks because any stolen credentials can’t be used unless the phishers also have physical access to the user’s security key or mobile device.
This came in handy for Twitter, which announced last year that it was moving all of its employees to using security keys, and/or biometric authentication via their mobile device. The phishers’ Telegram bot reported that on June 16, 2022, five employees at Twitter gave away their work credentials. In response to questions from KrebsOnSecurity, Twitter confirmed several employees were relieved of their employee usernames and passwords, but that its security key requirement prevented the phishers from abusing that information.
Twitter accelerated its plans to improve employee authentication following the July 2020 security incident, wherein several employees were phished and relieved of credentials for Twitter’s internal tools. In that intrusion, the attackers used Twitter’s tools to hijack accounts for some of the world’s most recognizable public figures, executives and celebrities — forcing those accounts to tweet out links to bitcoin scams.
“Security keys can differentiate legitimate sites from malicious ones and block phishing attempts that SMS 2FA or one-time password (OTP) verification codes would not,” Twitter said in an Oct. 2021 post about the change. “To deploy security keys internally at Twitter, we migrated from a variety of phishable 2FA methods to using security keys as our only supported 2FA method on internal systems.”
Update, 6:02 p.m. ET: Clarified that Cloudflare does not rely on TOTP (one-time multi-factor authentication codes) as a second factor for employee authentication.
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