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Among the many major shifts in lifestyle during the COVID-19 pandemic, the way we used healthcare was one of the most significant. Providers limited in-person visits, elective procedures were delayed, and we avoided hospitals. In response, we went online and started using telehealth and other virtual solutions in ways we never had before.
Our latest consumer mindset survey confirms this was more than a passing trend, showing an almost 50% rise since the beginning of the pandemic in the use of PCs and Mobile devices to access health information, meet virtually with health care providers, and manage prescriptions. Survey respondents also showed they adapted by increasing their usage of smart fitness devices, like Fitbits, to track their personal health.
Navigating the healthcare system and accessing more of our services through the web means more of our personal information is now online. From patient intake forms to test results, a great deal of data about our health, including confidential information like vaccination records, is potentially available. Survey respondents confirmed that they shared and accessed their personal health information across the internet, despite 1/3 or more of respondents having concerns for their privacy and security of their personal information.
This trend hasn’t gone unnoticed by cybercriminals. In fact, the US Department of Health and Human Services is currently investigating nearly 800 health-related data breaches impacting nearly 60 million individuals. All of which is to say that telehealth advances may help us avoid sitting in a doctor’s office, but we need to be more mindful about our security when using these new online services.
Despite the adoption of many telehealth and online health services, security was still a concern for many of our survey respondents. A majority said the primary reason they do not use smart devices for their personal health was because of privacy and security concerns. Fortunately, just as there is preventive medicine, there are also preventive cybersecurity measures we can take to keep our personal data safer online. Here are a few we recommend:
The shift to managing our health online comes with a few safety considerations, but by following the steps above, we can enjoy convenience and access to a healthier life online and off.
The post How to Make Telehealth Safer for a More Convenient Life Online appeared first on McAfee Blogs.
In a poll conducted by the Canadian Medical Association, nearly half of Canadians have used telehealth services since the start of the pandemic. Additionally, in a recent McAfee study, we found that 21% of Canadians have used the internet for a doctor visit in 2020, and 28% said that such online visits will become a part of their routine moving forward Telehealth, or virtual care. This includes clinical services delivered remotely via electronic communications, such as videoconferencing, mobile apps and remote patient monitoring technology. Many of us have readily accepted these medical services out of necessity, as COVID have limited in-person hospital visits.
Hackers are taking advantage of the rise in virtual health services and exploiting their vulnerabilities to steal sensitive medical records. These vulnerabilities are the result of bigger issues stemming from obscure patient health information regulations and health care system budgetary constraints.
Understanding the risks associated with telehealth is the first step to securing your online safety during your virtual doctor’s visits.
At the onset of the pandemic, the number of reported Canadian cyberattacks jumped 50% from Q4 2019 to Q1 2020. Health care is one of the most targeted industries for cyberattacks. One attack even compromised the organization that manages Ontario’s medical records. Health care is such a highly targeted industry because it holds a wealth of information that fetches a high price on the dark web. Experts say medical records are more valuable than credit card details due to the amount of vital information stored in them, such as birth dates and patient ID numbers. Hackers can then hold this information for ransom or use it to steal your identity. Further, cybercriminals see health care institutions as easy targets. Canadian health care IT departments have insufficient budgets and are ill-prepared to handle the rising threats.
Canada also does not have federal guidelines governing virtual care and patient health information. Rather, health care providers and virtual care platforms are limited to the broad guidelines outlined by the Personal Information Protection and Electronic Documents Act (PIPEDA). As these are not digital security specific purpose defined guidelines and requirements, it makes it more difficult for health care providers and telehealth companies to protect patient data.
Telehealth makes care accessible to everyone; unfortunately, if you’re not careful, telehealth also opens the door for hackers. Hackers can infiltrate the technology used for online doctor’s appointments, because video conferencing technologies have several security flaws. From there, hackers can disrupt calls, eavesdrop and steal your private health information.
The advent of telehealth services has also prompted an increase in emails. Since patients may be expecting emails from their doctor, they may let their guard down and fall victim to phishers posing as a health care organization.
Prepare for your next virtual doctor’s appointment with these best practices to secure your virtual safety.
Before heading into your next telehealth appointment, ask your health care provider the right questions to online understand what risks you may face. Ascertaining this information will help you understand what actions you need to take to mitigate the risk on your end, like staying alert for eavesdroppers or finding alternative ways to confirm personal information. Here are some questions you can ask:
Phishing is a common tactic hackers use to access private health information and trick users into downloading malware. Beware of seemingly official emails under the guise of your health care provider asking for payment information or prompting you to take immediate action. If the email logo doesn’t look right, the message is poorly written, or the URL displayed doesn’t match the one that’s linked, then it’s likely a phishing scam.
Contact your health care provider before verifying sensitive information online, such as payment details or document transfer methods, to avoid falling victim to phishing. We recommend logging into your healthcare provider’s official website or app to confirm pertinent healthcare information as well. If you accidentally reply to a phishing email, perform a full malware scan on your device to ensure your private information remains secure.
It’s important to keep telehealth applications up to date to benefit from the latest bug fixes and security patches. This includes apps belonging to your IoT devices, such as glucose monitors, blood pressure monitors or other network-enabled diagnostic devices. These devices represent more entry points that hackers can infiltrate, making it especially critical to keep them up to date and close any security loopholes.
Get creative with your telehealth portal password, or better yet, use a security solution that includes a password management system. McAfee Total Protection includes a robust password management system that creates and saves strong passwords across all your accounts in one centralized location.
Ensure you’re using a telehealth platform that leverages multi-factor authentication, so even if a hacker were to acquire your password, there’s an added layer of security they won’t be able to bypass.
It’s always best to use a virtual private network (VPN) when conducting activities online, and medical visits are no exception. Using a VPN like McAfee Safe Connect VPN will ensure your data is encrypted and your private health information stays between you and your doctors. A VPN is especially important if you’re connecting from a network other than your password-protected home Wi-Fi.
Medical services are just one of many activities that have turned virtual due to the pandemic. Keep in mind these new virtual outlets come with elevated risks. Hackers are taking advantage of software vulnerabilities and taking victims unaware through social engineering tactics to steal sensitive personal information. Remember to secure your online health by taking a proactive stance against malicious threats so you can focus on your physical health during your telehealth visits.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, subscribe to our email, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post Check up on Your Virtual Safety: Tips for Telehealth Protection appeared first on McAfee Blogs.
Technological advancements continually emerge that make our lives easier. Right? As beneficial and convenient as emerging tech is, it can pose serious risks to our online safety and privacy—risks that you might find yourself ill-prepared to handle. In fact, according to our 2021 Consumer Security Mindset research, 45% of Canadian respondents don’t feel very confident about their ability to prevent a cyberattack and believe that they don’t have what they need to ward one off.
With many of us turning to online platforms for things we used to do in-person, activities like banking, shopping, taxes, and more, the need for broader online privacy protection has never been greater. As we continue to integrate technology into our everyday lives, we must learn to recognize the risks they pose and understand how to safeguard our online security.
Telehealth visits have opened the door for many to get the medical care they need when visiting the doctor or going to the hospital isn’t feasible. Digital health platforms have demonstrated many benefits for optimizing time and cost efficiencies for both patients and providers, but at what cost?
Despite efforts to address barriers to virtual healthcare adoption, Canada currently lacks a national framework for governing virtual care. As a result, many healthcare providers are left to act on their best judgements regarding patient data interoperability across provinces and providers. The lack of a pan-Canadian governance framework also makes it difficult for digital health platforms to operate with the assurance of certain security protocols, leaving many of us to wonder how to best protect our data in the face of an ambiguous virtual healthcare system. The risk is made all the more severe when factoring in sensitive biometric data from monitoring devices that can be used for malicious purposes when in the hands of cyber attackers. Those of us who take advantage of digital health devices must understand how to secure our data privacy and control its usage to mitigate further risks.
The first line of defense to ensure your data remains protected is to understand the security policies put in place by your healthcare provider and any third-party digital platforms that they leverage. Additionally, you’ll want to ensure that your healthcare provider uses a telehealth platform that integrates data encryption. Take matters into your own hands by enabling two-factor authentication and use strong passwords across all devices and accounts. Using a VPN and running anti-malware and anti-virus scans can also mitigate the risk of security threats during telehealth visits and while using integrated medical devices.
Student privacy is a top concern as households turn to remote learning. In a rush to optimize remote learning experiences in the face of a rapidly evolving digital landscape, many educators and remote learners may not realize the hazards that put student privacy at risk.
We’re almost a year into distance learning and schools have now adopted a range of technologies to optimize the digital classroom, including virtual learning platforms, holistic learning solutions, and even social media applications. However, many of these digital platforms are not designed for child usage, nor do they have privacy policies in place to ensure that the student data gathered is protected. Many learning platforms may even treat student data as consumer data, raising more red flags regarding student data privacy and compliance. Online learning has also garnered the attention of cybercriminals looking to exploit student data, resulting in online bullying, identity theft, and more.
For educators and parents alike, knowledge is the greatest asset to mitigating the risks of remote learning. IT teams and educators must understand the implications of the student data they collect, govern access to it, and control its usage to comply with child privacy regulations. Parents can take proper precautions by discussing the importance of privacy with their children. Keeping learning platforms up to date and monitoring their children to prevent them from downloading suspicious apps or straying to unknown websites are all ways to ensure safer remote learning environments.
Remote work has become commonplace nowadays as more companies permit their employees to work from home long-term and, for some, permanently. Given the abrupt shift to remote workplaces in the past year, companies have found themselves severely unprepared to handle the security and logistical concerns that accompany a distributed remote workforce.
In a recent Fenwick poll among HR, privacy, and security professionals across industries, approximately 90% of employees now handle intellectual property, confidential, and personal information in their homes. Endpoint security, or the protection of end-user devices such as our laptops and mobile devices, poses more of a concern as employees trade in office networks for their in-home Wi-Fi. If these devices and networks are unsecured or if the data is not encrypted, employees run the risk of exposing sensitive information to hackers. A lack of proper employee security training opens additional opportunities for online threats to take advantage of unsuspecting victims through common phishing scams.
Those of us working from home can help ensure the safety of our company’s confidential information by boosting our awareness of security threats and prevention measures via company-mandated security trainings. Additionally, we can promote a safer remote working environment by practicing basic digital hygiene like keeping all devices and software up to date, using a VPN and a strong password across devices.
With the limited availability of in-person exercise classes, many of us have turned to virtual fitness experiences to augment our personal health regimens. Some have even taken their fitness routines one step further to include and high-tech equipment like at-home spin bikes or other wearable devices to track and monitor progress.
Although these devices create a more engaging experience and connect users across the globe through online sharing, there are risks, too. Wearables and other devices embedded with sensors and software that collect and share data across an interconnected network are considered Internet of Things (IoT) technology. IoT devices don’t have the same stringent security protocols as laptops and mobile devices, making them more susceptible to cyberthreats.
To prevent cyber attackers from infiltrating IoT devices connected to your home network, start by securing your network router. Change the default name and password of your router so hackers can’t identify the make and model. Create an additional layer of security by enabling the highest level of encryption to secure your Wi-Fi network. We also suggest creating a guest network for your IoT devices so that even if someone does infiltrate your IoT device, they won’t be able to access other devices like laptops and mobile devices.
Some of the platforms I use the most allow me to keep track of and manage my finances. Whether it’s my mobile banking app or taking advantage of online tax filing, there is such a convenience in having the ability to pay bills, deposit checks, and more, all with the devices I use every day. But many of us may not realize just how much trust we put into these platforms to protect our online privacy, especially when we don’t have a clear picture of who exactly is on the other end of our online transactions.
While recognizing the signs of online banking and tax-related fraud helps ease the burdens associated with these schemes, there are multiple steps users can take to prevent becoming a victim of these scams in the first place. If you receive a call regarding your taxes, make sure the caller is a CRA employee before handing over money or personal information on the phone. You can also double-check your tax account status and make sure the CRA has your current address and email. This will also show whether you owe a balance if a hacker does try to trick you into paying up. By being mindful of how cybercriminals take advantage of the platforms we use out of convenience, we can better protect against threats to our personal privacy.
Digital devices are part of how we live our lives every day, whether we’re taking conference calls on our laptops, tracking the latest mile on our smartwatches, or banking on the go. Although our everyday digital devices make our lives that much more convenient, securing them makes our lives that much safer by minimizing online threats to ourselves and those around us. Safeguarding the digital platforms we use for work, school, fitness, you name it, is the first step to ensuring our private information remains just that—private.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, subscribe to our email, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post Privacy in Practice: Securing Your Data in 2021 and Beyond appeared first on McAfee Blogs.
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