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Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to customer products, including which devices customers bought, as well as each product’s warranty status, service contracts and serial numbers. Juniper said it has since fixed the problem, and that the inadvertent data exposure stemmed from a recent upgrade to its support portal.
Sunnyvale, Calif. based Juniper Networks makes high-powered Internet routers and switches, and its products are used in some of the world’s largest organizations. Earlier this week KrebsOnSecurity heard from a reader responsible for managing several Juniper devices, who found he could use Juniper’s customer support portal to find device and support contract information for other Juniper customers.
Logan George is a 17-year-old intern working for an organization that uses Juniper products. George said he found the data exposure earlier this week by accident while searching for support information on a particular Juniper product.
George discovered that after logging in with a regular customer account, Juniper’s support website allowed him to list detailed information about virtually any Juniper device purchased by other customers. Searching on Amazon.com in the Juniper portal, for example, returned tens of thousands of records. Each record included the device’s model and serial number, the approximate location where it is installed, as well as the device’s status and associated support contract information.
Information exposed by the Juniper support portal. Columns not pictured include Serial Number, Software Support Reference number, Product, Warranty Expiration Date and Contract ID.
George said the exposed support contract information is potentially sensitive because it shows which Juniper products are most likely to be lacking critical security updates.
“If you don’t have a support contract you don’t get updates, it’s as simple as that,” George said. “Using serial numbers, I could see which products aren’t under support contracts. And then I could narrow down where each device was sent through their serial number tracking system, and potentially see all of what was sent to the same location. A lot of companies don’t update their switches very often, and knowing what they use allows someone to know what attack vectors are possible.”
In a written statement, Juniper said the data exposure was the result of a recent upgrade to its support portal.
“We were made aware of an inadvertent issue that allowed registered users to our system to access serial numbers that were not associated with their account,” the statement reads. “We acted promptly to resolve this issue and have no reason to believe at this time that any identifiable or personal customer data was exposed in any way. We take these matters seriously and always use these experiences to prevent further similar incidents. We are actively working to determine the root cause of this defect and thank the researcher for bringing this to our attention.”
The company has not yet responded to requests for information about exactly when those overly permissive user rights were introduced. However, the changes may date back to September 2023, when Juniper announced it had rebuilt its customer support portal.
George told KrebsOnSecurity the back-end for Juniper’s support website appears to be supported by Salesforce, and that Juniper likely did not have the proper user permissions established on its Salesforce assets. In April 2023, KrebsOnSecurity published research showing that a shocking number of organizations — including banks, healthcare providers and state and local governments — were leaking private and sensitive data thanks to misconfigured Salesforce installations.
Nicholas Weaver, a researcher at University of California, Berkeley’s International Computer Science Institute (ICSI) and lecturer at UC Davis, said the complexity layered into modern tech support portals leaves much room for error.
“This is a reminder of how hard it is to build these large systems like support portals, where you need to be able to manage gazillions of users with distinct access roles,” Weaver said. “One minor screw up there can produce hilarious results.”
Last month, computer maker Hewlett Packard Enterprise announced it would buy Juniper Networks for $14 billion, reportedly to help beef up the 100-year-old technology company’s artificial intelligence offerings.
Update, 11:01 a.m. ET: An earlier version of this story quoted George as saying he was able to see support information for the U.S. Department of Defense. George has since clarified that while one block of device records he found was labeled “Department of Defense,” that record appears to belong to a different country.
In 2021, the exclusive Russian cybercrime forum Mazafaka was hacked. The leaked user database shows one of the forum’s founders was an attorney who advised Russia’s top hackers on the legal risks of their work, and what to do if they got caught. A review of this user’s hacker identities shows that during his time on the forums he served as an officer in the special forces of the GRU, the foreign military intelligence agency of the Russian Federation.
Launched in 2001 under the tagline “Network terrorism,” Mazafaka would evolve into one of the most guarded Russian-language cybercrime communities. The forum’s member roster included a Who’s Who of top Russian cybercriminals, and it featured sub-forums for a wide range of cybercrime specialities, including malware, spam, coding and identity theft.
One representation of the leaked Mazafaka database.
In almost any database leak, the first accounts listed are usually the administrators and early core members. But the Mazafaka user information posted online was not a database file per se, and it was clearly edited, redacted and restructured by whoever released it. As a result, it can be difficult to tell which members are the earliest users.
The original Mazafaka is known to have been launched by a hacker using the nickname “Stalker.” However, the lowest numbered (non-admin) user ID in the Mazafaka database belongs to another individual who used the handle “Djamix,” and the email address djamix@mazafaka[.]ru.
From the forum’s inception until around 2008, Djamix was one of its most active and eloquent contributors. Djamix told forum members he was a lawyer, and nearly all of his posts included legal analyses of various public cases involving hackers arrested and charged with cybercrimes in Russia and abroad.
“Hiding with purely technical parameters will not help in a serious matter,” Djamix advised Maza members in September 2007. “In order to ESCAPE the law, you need to KNOW the law. This is the most important thing. Technical capabilities cannot overcome intelligence and cunning.”
Stalker himself credited Djamix with keeping Mazafaka online for so many years. In a retrospective post published to Livejournal in 2014 titled, “Mazafaka, from conception to the present day,” Stalker said Djamix had become a core member of the community.
“This guy is everywhere,” Stalker said of Djamix. “There’s not a thing on [Mazafaka] that he doesn’t take part in. For me, he is a stimulus-irritant and thanks to him, Maza is still alive. Our rallying force!”
Djamix told other forum denizens he was a licensed attorney who could be hired for remote or in-person consultations, and his posts on Mazafaka and other Russian boards show several hackers facing legal jeopardy likely took him up on this offer.
“I have the right to represent your interests in court,” Djamix said on the Russian-language cybercrime forum Verified in Jan. 2011. “Remotely (in the form of constant support and consultations), or in person – this is discussed separately. As well as the cost of my services.”
A search on djamix@mazafaka[.]ru at DomainTools.com reveals this address has been used to register at least 10 domain names since 2008. Those include several websites about life in and around Sochi, Russia, the site of the 2014 Winter Olympics, as well as a nearby coastal town called Adler. All of those sites say they were registered to an Aleksei Safronov from Sochi who also lists Adler as a hometown.
The breach tracking service Constella Intelligence finds that the phone number associated with those domains — +7.9676442212 — is tied to a Facebook account for an Aleksei Valerievich Safronov from Sochi. Mr. Safronov’s Facebook profile, which was last updated in October 2022, says his ICQ instant messenger number is 53765. This is the same ICQ number assigned to Djamix in the Mazafaka user database.
The Facebook account for Aleksey Safronov.
A “Djamix” account on the forum privetsochi[.]ru (“Hello Sochi”) says this user was born Oct. 2, 1970, and that his website is uposter[.]ru. This Russian language news site’s tagline is, “We Create Communication,” and it focuses heavily on news about Sochi, Adler, Russia and the war in Ukraine, with a strong pro-Kremlin bent.
Safronov’s Facebook profile also gives his Skype username as “Djamixadler,” and it includes dozens of photos of him dressed in military fatigues along with a regiment of soldiers deploying in fairly remote areas of Russia. Some of those photos date back to 2008.
In several of the images, we can see a patch on the arm of Safronov’s jacket that bears the logo of the Spetsnaz GRU, a special forces unit of the Russian military. According to a 2020 report from the Congressional Research Service, the GRU operates both as an intelligence agency — collecting human, cyber, and signals intelligence — and as a military organization responsible for battlefield reconnaissance and the operation of Russia’s Spetsnaz military commando units.
Mr. Safronov posted this image of himself on Facebook in 2016. The insignia of the GRU can be seen on his sleeve.
“In recent years, reports have linked the GRU to some of Russia’s most aggressive and public intelligence operations,” the CRS report explains. “Reportedly, the GRU played a key role in Russia’s occupation of Ukraine’s Crimea region and invasion of eastern Ukraine, the attempted assassination of former Russian intelligence officer Sergei Skripal in the United Kingdom, interference in the 2016 U.S. presidential elections, disinformation and propaganda operations, and some of the world’s most damaging cyberattacks.”
According to the Russia-focused investigative news outlet Meduza, in 2014 the Russian Defense Ministry created its “information-operation troops” for action in “cyber-confrontations with potential adversaries.”
“Later, sources in the Defense Ministry explained that these new troops were meant to ‘disrupt the potential adversary’s information networks,'” Meduza reported in 2018. “Recruiters reportedly went looking for ‘hackers who have had problems with the law.'”
Mr. Safronov did not respond to multiple requests for comment. A 2018 treatise written by Aleksei Valerievich Safronov titled “One Hundred Years of GRU Military Intelligence” explains the significance of the bat in the seal of the GRU.
“One way or another, the bat is an emblem that unites all active and retired intelligence officers; it is a symbol of unity and exclusivity,” Safronov wrote. “And, in general, it doesn’t matter who we’re talking about – a secret GRU agent somewhere in the army or a sniper in any of the special forces brigades. They all did and are doing one very important and responsible thing.”
It’s unclear what role Mr. Safronov plays or played in the GRU, but it seems likely the military intelligence agency would have exploited his considerable technical skills, knowledge and connections on the Russian cybercrime forums.
Searching on Safronov’s domain uposter[.]ru in Constella Intelligence reveals that this domain was used in 2022 to register an account at a popular Spanish-language discussion forum dedicated to helping applicants prepare for a career in the Guardia Civil, one of Spain’s two national police forces. Pivoting on that Russian IP in Constella shows three other accounts were created at the same Spanish user forum around the same date.
Mark Rasch is a former cybercrime prosecutor for the U.S. Department of Justice who now serves as chief legal officer for the New York cybersecurity firm Unit 221B. Rasch said there has always been a close relationship between the GRU and the Russian hacker community, noting that in the early 2000s the GRU was soliciting hackers with the skills necessary to hack US banks in order to procure funds to help finance Russia’s war in Chechnya.
“The guy is heavily hooked into the Russian cyber community, and that’s useful for intelligence services,” Rasch said. “He could have been infiltrating the community to monitor it for the GRU. Or he could just be a guy wearing a military uniform.”
Ever hear one of those stories where as it unravels, you lean in ever closer and mutter “No way! No way! NO WAY!” This one, as far as infosec stories go, had me leaning and muttering like never before. Here goes:
Last week, someone reached out to me with what they claimed was a Spoutible data breach obtained by exploiting an enumerable API. Just your classic case of putting someone else's username in the URL and getting back data about them, which at first glance I assumed was another scraping situation like we recently saw with Trello. They sent me a file with 207k scraped records and a URL that looked like this:
FreshRSS 
https://spoutible.com/sptbl_system_api/main/user_profile_box?username=troyhuntBut they didn't send me my account, in fact I didn't even have an account at the time and if I'm honest, I had to go and look up exactly what Spoutible was. The penny dropped as I read into it: Spoutible emerged in the wake of Elon taking over Twitter, which left a bunch of folks unhappy with their new social overlord so they sought out alternate platforms. Mastodon and Bluesky were popular options, Spoutible was another which was clearly intended to be an alternative to the incumbent.
In order to unravel this saga in increasing increments of "no way!" reactions, let's just start with the basics of what that API endpoint was returning:
{
err_code: 0,
status: 200,
user: {
id: 735525,
username: "troyhunt",
fname: "Troy",
lname: "Hunt",
about: "Creator of Have I Been Pwned. Microsoft Regional Director. Pluralsight author. Online security, technology and “The Cloud”. Australian.",Pretty standard stuff and I'd expect any of the major social platforms to do exactly the same thing. Name, username, bio and ID are all the sorts of data attributes you'd expect to find publicly available via an API or rendered into the HTML of the website. These fields, however, are quite different:
email: "[redacted]",
ip_address: "[redacted]",
verified_phone: "[redacted]",
gender: "M",Ok, that's now a "no way!" because I had no expectation at all of any of that data being publicly available (note: phone number is optional, I chose to add mine). It's certainly not indicated on the pages where I entered it:
But it's also not that different to previous scraping incidents; the aforementioned Trello scrape exposed the association of email addresses to usernames and the Facebook scrape of a few years ago did the same thing with phone numbers. That's not unprecedented, but this is:
password: "$2y$10$B0EhY/bQsa5zUYXQ6J.NkunGvUfYeVOH8JM1nZwHyLPBagbVzpEM2",No way! Is it... real? Is that genuinely a bcrypt hash of my own password? Yep, that's exactly what it is:
The Spoutible API enabled any user to retrieve the bcrypt hash of any other user's password.
I had to check, double check then triple check to make sure this was the case because I can only think of one other time I've ever seen an API do this...
<TangentialStory>
During my 14 years at Pfizer, I once reviewed an iOS app built for us by a low-cost off-shored development shop. I proxied the app through Fiddler, watched the requests and found an API that was returning every user record in the system and for each user, their corresponding password in plain text. When quizzing the developers about this design decision, their response was - and I kid you not, this isn't made up - "don't worry, our users don't use Fiddler" 🤦♂️
</TangentialStory>
I cannot think of any reason ever to return any user's hashed password to any interface, including an appropriately auth'd one where only the user themselves would receive it. There is never a good reason to do this. And even though bcrypt is the accepted algorithm of choice for storing passwords these days, it's far from uncrackable as I showed 7 years ago now after the Cloudpets breach. Here I used a small dictionary of weak, predictable passwords and easily cracked a bunch of the hashes. Weak passwords like... "spoutible". Wondering just how crazy things would get, I checked the change password page and found I could easily create a password of 6 or more characters (so long as it didn't exceed 20 characters) with no checks on strength whatsoever:
Strong hashing algorithms like bcrypt are weakened when poor password choices are allowed and strong password choices (such as having more than 20 characters in it), are blocked. For exactly the same reason breached services advise customers to change their passwords even when hashed with a strong algorithm, all Spoutible users are now in the same boat - change you password!
But fortunately these days many people make use of 2 factor authentication to protect against account takeover attacks where the adversary knows the password. Which brings us to the next piece of data the API returned:
2fa_secret: "7GIVXLSNKM47AM4R",
2fa_enabled_at: "2024-02-03 02:26:11",
2fa_backup_code: "$2y$10$6vQRDRDHVjyZdndGUEKLM.gmIIZVDq.E5NWTWti18.nZNQcqsEYki",Oh wow! Why?! Let's break this down and explore both the first and last line. The 2FA secret is the seed that's used to generate the one time password to be used as the second factor. If you - as an attacker - know this value then 2FA is rendered useless. To test that this was what it looked like, I asked Stefán to retrieve my data from the public API, take the 2FA secret and send me the OTP:
It was a match. If Stefán could have cracked my bcrypted password hash (and he's a smart guy so "spoutible" would have definitely been in his word list), he could have then passed the second factor challenge. And the 2FA backup code? Thinking that would also be exactly what it looked like, I'd screen grabbed it when enabling 2FA:
Now, using the same bcrypt hash checker as I did for the password, here's what I found:
What I just don't get is if you're going to return the 2FA secret anyway, why bother bcrypting the backup code? And further, it's only a 6 digit number, do you know how long it takes to crack a bcrypted 6 digit number? Let's find out:
570075, 2m59s
— Martin Sundhaug (@sundhaug92@mastodon.social) (@sundhaug92) February 4, 2024
Many other people worked it out in single-digit minutes as well, but Martin did it fastest at the time of writing so he gets the shout-out 😊
You know how I said you'd keep leaning in further and further? Yeah, we're not done yet because then I found this:
em_code: "c62fcf3563dc3ab38d52ba9ddb37f9b1577d1986"Maybe I've just seen too many data breaches before, but as vague as this looks I had a really good immediate hunch of what it was but just to be sure, I logged out and went to the password reset page:
Leaning in far enough now, anticipating what's going to happen next? Yep, it's exactly what you thought:
NO WAY! Exposed password reset tokens meant that anyone could immediately takeover anyone else's account 🤯
After changing the password, no notification email was sent to the account holder so just to make things even worse, if someone's account was taken over using this technique they'd have absolutely no idea until they either realised their original password no longer worked or their account started spouting weird messages. There's also no way to see if there are other active sessions, for example the way Twitter shows them:
Further, changing the password doesn't invalidate existing sessions so as best as I can tell, if someone has successfully accessed someone else's Spoutible account there's no way to know and no way to boot them out again. That's going to make recovering from this problematic unless Spoutible has another mechanism to invalidate all active sessions.
The one saving grace is that the token was rotated after reset so you can't use the one in the image above, but of course the new one was now publicly exposed in the API! And there's no 2FA challenge on password reset either but of course even if there was, well, you already read this far so you know how that could have been easily circumvented.
There's just one more "oh wow!" remaining, and it's the ease with which the vulnerable API was found. Spoutible has a feature called Pods and when you browse to that page, people listening to the pod are displayed with the ability to hover over their profile and display further information. For example, here's Rosetta and if we watch the request that's made in the dev tools...
By design, all the personal information including email and IP address, phone number, gender, bcrypt hashed password, 2FA secret and backup code and the code that can be immediately used to reset the password is returned to every single person that uses this feature. How many times has this API spouted troves of personal data out to people without them even knowing? Who knows, but I do know it wasn't the only API doing that because the one that listed the pods also did it:
Because the vulnerable APIs was requested organically as a natural part of using the service as it was intended, Spoutible almost certainly won't be able to fully identify abuse of it. To use the definition of the infamous Missouri governor who recently attempt to prosecute a journalist for pressing F12, everyone who used those features inadvertently became a hacker.
Just one last finding and I've not been able to personally validate it so let's keep it out of "oh wow!" scope: the individual that sent me the data and details of the vulnerability said that the exposed data includes access tokens for other platforms. A couple of months ago, Spoutible announced cross-posting to Mastodon and Bluesky and my own data does have a "cross_posting_auth" node, albeit set to null. I couldn't see anywhere within the UI to enable this feature, but there are profiles with values in there. During the disclosure process (more on that soon), Spoutible did say that those value were encrypted and without evidence of a private key compromise, they believe they're safe.
Here's my full record as it was originally returned by the vulnerable API:
To be as charitable as possible to Spoutible, you could argue that this is largely just the one vulnerability that is the inadvertent exposure of internal data via a public API. This is data that has a legitimate purpose in their system and it may simply be a case of a framework automatically picking all entity attributes up from the data tier and returning them via the UI. But it's the circumstances that allowed this to happen and then exacerbated the problem when it did that concern me more; clearly there's been no security review around this feature because it was so easily discoverable (at least there certainly wasn't review whilst it was live), nor has been any thought put in to notifying people of potential account takeovers or providing them with the means to invalidate other sessions. Then there are periphery issues such as very weak password rules that make cracking bcrypt so much easier, weak 2FA backup codes and pointless bcrypting of them. Not major issues in and of themselves, but they amplify the problems the exposed data presents.
Clearly this required disclosure before publication, unfortunately Spoutible does not publish a security.txt file so I went directly to the founder Christopher Bouzy on both Twitter and email (obviously I could have reached out on Spoutible, but he's very active on Twitter and my profile has more credibility there than a brand new Spoutible account). Here's the timeline, all AEST:
To give credit where it's due, Spoutible's response time was excellent. In the space of only about 4 hours, the data returned by the API had a huge number of attributes trimmed off it and now aligns with what I'd expect to see (although the 207k previously scraped records obviously still contain all the data). I'll also add that Christopher's communication with me commendable; he's clearly genuinely passionate about the platform and was dismayed to learn of the vulnerability. I've dealt with many founders of projects in the past that had suffered data breaches and it's especially personal for them, having poured so much of themselves into it.
Here's their disclosure in its entirety:
The revised API is now returning over 80% less data and looks like this:
If you're a detail person, yes, the forward slashes are no longer escaped and the remaining fields are ordered slightly differently so it looks like the JSON encoder has changed. In case you're interested, here's a link to a diff between the two with a little bit of manipulation to make it easier to see precisely what's changed.
As to my own advice to Spoutible users, here are the actions I'd recommend:
The 207k exposed email addresses that were sent to me are now searchable in Have I Been Pwned and my impacted subscribers have received email notifications.
