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As head of the Cisco Trust Office, Matt Fussa leads a global team that partners with government agencies, regulators, and customers to help shape cybersecurity regulation and manage cyber risk. He is… Read more on Cisco Blogs
“Where do we start?”
This is the question every CISO asks about every new program. In fact, I ask and answer that question many times a month. There’s a reason for this, of course. A strong start to any project builds momentum, reassures stakeholders, and sets the stage for what’s to come. Security resilience initiatives are no different. Security resilience is the ability to anticipate and respond to unpredictable threats or changes, and then emerge stronger. It’s hard to imagine a more vital undertaking for CISOs. And as with all initiatives, CISOs always want to know where to begin.
They’re likely to find some valuable starting points in the Security Outcomes Report, Volume 3: Achieving Security Resilience, the latest in a series of reports released by Cisco and reflecting the viewpoints of 4,700 IT and security professionals from 26 countries. The report identifies seven success factors CISOs can pursue to improve outcomes within their own enterprise security resilience programs, placing a high priority on security resilience. The seven success factors range in nature from the architectural—simplifying your hybrid IT environment, maximizing zero trust adoption—to more relationship-focused factors.
It’s the latter that caught my eye.
Seven success factors for resilience:
It shouldn’t surprise any CISO that the first two success factors are built around relationships. These factors zero in on relationships with company leadership (as measured by establishing executive support) and relationships with people across the organization (as measured by cultivating a culture of security). Experienced CISOs know that these factors can make or break security initiatives.
Given the objective of security resilience is to withstand threats and come back even stronger, it’s clear that resilience must exist before, during, and after a cybersecurity incident. This has repercussions on the executive level and throughout the business. Lack of executive support can lead to detection, response, and recovery capabilities that are chronically underfunded. This leaves CISOs at a disadvantage when security incidents do inevitably happen and panic strikes the C-suite. What’s more, CISOs who lack strong executive relationships may also find themselves struggling to oversee incident management and coordinate communications. And afterward? Remediating and improving the security posture, which often impacts multiple parts of the organization beyond IT and often requires significant investment, stalls without a necessary lift from leadership.
The security report, which scores resilience levels across a series of criteria, finds that organizations reporting a strong backing from leadership have resilience scores that are 39% higher when compared to organizations reporting weak support. “Bridges to the C-suite are built upon a solid understanding of how the business works and how security initiatives can make it work even better,” notes the report. “Support goes both ways in any relationship, after all.”
In addition to keeping the program aligned, CISOs must keep in communication with their peers and superiors. Those who share only transactional relationships within the C-Suite find their interactions limited to status updates and budget requests. Transformational relationships, however, involve more frequent and deeper communication and interactions, which cover a broader set of topics than submitting the latest budget ask. They are, in other words, more valuable.
Of course, executive support is just one crucial factor for success. Resilience programs need broad support from throughout the organization, not just at the top. Every time an employee picks up a mouse or accesses an app from their mobile phone, they make a choice to either strengthen or lessen the organization’s security posture. Every time an improvement is necessary following a security event, cultural buy-in determines whether this new request from security is implemented or circumvented.
According to the report, organizations that successfully foster a culture of security can see a 46% increase in resilience compared to those who lack such a culture. Much like aligning a program with the business direction furthers leadership buy-in, CISOs need to align security policy with the functional direction of the business—but in a way that helps employees see security measures as protecting not just corporate data and IT assets but also their own future. When employees aren’t on board or see security measures as IT concerns with no relation to them, resilience suffers. “Frequent security policy violations and workarounds,” notes the report, “are evidence of poor security culture.” By viewing policy exceptions as feedback, and investigating these from the perspective of identifying and correcting misalignment, security leaders can enroll employees as the willing participants in the solution—rather than contributors to the problem.
Security leaders know, by and large, what we need to do to secure our organizations. We have frameworks with pages of controls. We have risk registers with lists of action items. Where we often struggle is translating this knowledge into action. To do that, we must see our efforts within the strategic context of executive leaders and the tactical reality of the line managers in our organization. We must personalize and prioritize our efforts around what matters to the people we collaborate with. It is through engaging people that our security programs become human-centric and, in turn, become more resilient.
Where do we start? With relationships. Good relationships lead to good security programs, and good security programs lead to great relationships. And all of these contribute to security resilience.
Download the Security Outcomes Report, Vol. 3: Achieving Security Resilience today.
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Be impeccable with your words. It’s the first of the Four Agreements – a set of universal life principles outlined in the bestselling book by Don Miguel Ruiz. ‘Being impeccable with your words’ is my favorite, and it’s no surprise. As a product marketer, I spend most of my daily existence casting about for the perfect word to use in web copy, a webinar, or video script.
Words can connect us, as well as divide us. In helping to develop the message that Cisco takes to the market about zero trust, I try to be as impeccable as I can with each word. After all, cybersecurity is too important to be cavalier about what is possible – within a particular use case, product, or service.
Clarifying what zero trust means to you comes first. The zero trust principles reflect another of the four agreements: ‘Don’t make assumptions’. Don’t assume that a user or device is trusted based on their presence on the network, their type of device, or any other aspect of the connection request. Instead, verify it.
At the same time, don’t assume that everyone in your organization is in accord with, or clear on the goals of a zero trust initiative. Confirm goals and clearly communicate them. Over the past year, I’ve met with several customers keen to embark on zero trust and generally those goals involve one or more of the following:
The phrase zero trust does not inspire trust, clarity, or transparency. No name is perfect, but the challenge with calling an architecture that is consistent with a ‘never assume trust, always verify it, and enforce the principle of least-privilege’ policy ‘zero trust’ is that it sends the message that ‘one cannot ever be trusted’.
Changing the mindset of anyone is already a complex undertaking, but
starting off with a lack of trust (even if it’s only a word) doesn’t help.
Zero trust is simply good security. Zero trust is a conversation about the totality of the security stack, and how to bring it to bear in ways that allow teams to…
Simply put, make sure that one only has access to resources they need and that any violations of this policy are investigated.
Relationships build trust – an essential ingredient for zero trust momentum. In the Harvard Business Review’s “Begin with Trust”, Frances Frei and Anne Morriss describe three key drivers for trust: authenticity, logic, and empathy. Perhaps we can apply these drivers within the context of zero trust security:
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In today’s security climate, NetOps and SecOps teams are witnessing increased attack surface area as applications and workloads move far beyond the boundaries of their data center. These applications/workloads move to, and reside in multi-cloud architecture, adding complexity to connectivity, visibility, and control. In the multi-cloud world, the SecOps teams use a distributed security model that is expensive, difficult to deploy, and complex to manage.
Cisco has partnered with Alkira to help secure your multi-cloud environment. Combining Alkira’s simplified cloud connection through their cloud network-as-a-service platform (SaaS-like model) with Cisco’s industry-leading security controls, we can deliver a centralized security model for multi-cloud architecture that is easy to deploy, manage, and increases visibility and control.
Cisco Secure Firewall Threat Defense Virtual provides unmatched security controls such as stateful firewalling, Snort3 IPS, URL filtering, malware defense, application visibility and control, and more. Additionally, with the purchase of Secure Firewall Threat Defense Virtual, you will receive license entitlement to Cisco SecureX, our open XDR and orchestration platform, helping you accelerate threat detection, investigation, and remediation.
Cisco Secure Firewall Management Center (FMC) is required for managing Secure Firewall Threat Defense Virtual, helping administrators enforce consistent access policies, rapidly troubleshoot security events, and view summarized reports across the deployment.
Secure Firewall Threat Defense Virtual is available on Alkira’s service marketplace through Bring-Your-Own-License (BYOL) and Pay-As-You-Go licensing options. Customers can seamlessly deploy and insert Secure Firewall in their Alkira Cloud Exchange Points (CXP).
Benefits of this integrated architecture include:
The Cisco Secure Firewall Threat Defense brings the following capabilities to the environment:
Figure 1 shows a multi-cloud environment inter-connected using Alkira Cloud Exhange Platform (CXP). In the above architecture, Cisco provides seamless insertion of security controls and enables the following use cases for firewall insertion:
Using Alkira’s customer portal, Cisco Secure Firewall Threat Defense Virtual can be easily inserted in the traffic path within minutes. Figure 2 shows how automation & orchestration eliminates additional configuration required in the legacy insertion model.
Cisco Secure Firewall Threat Defense Virtual is managed using Cisco Secure Firewall Management Center (FMC). Customers can use on-premises FMC or build a virtual FMC instance in the cloud. Cisco and Alkira support both models of deployment.
Cisco Secure Firewall Threat Defense Virtual protects the following traffic flows in Alkira CXP:
Alkira and Cisco’s partnership simplifies the deployment of enterprise-grade security in the cloud while enabling multi-cloud visibility and end-to-end threat defense for customers.
Additional Resources:
Cisco Secure Firewall Threat Defense
Cisco Secure Firewall Data Sheet
Cisco Secure Firewall Management Center
Alkira blog on Cisco Secure Firewall Threat Defense
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I am excited to announce the release of Cisco’s annual flagship cybersecurity report, the Security Outcomes Report, Volume 3: Achieving Security Resilience. It’s about preparing, adapting, and overcoming security challenges and threats, and an organisation’s ability to respond and emerge stronger.It’s the organization’s ability to respond to the inevitable attacks and unexpected events that come our way. In a recent webinar on Security Trends for 2023, the team spoke about laying a good foundation, and when you do, good outcomes will come from that. The Security Outcomes Report, Vol.3 looks at the most important factors that will help you build that foundation and give you the most successful security outcomes.
When it came to the top priority security outcome for organisations, Europe, the Middle East and Africa (EMEA) were in line with global findings. Preventing major security incidents and losses, mitigating financial losses from security incidents, and adapting to unexpected external change events or trends, were the top three. Interestingly, security leaders prioritised mitigating financial losses whereas more technical and operational security respondents placed the highest importance on preventing major incidents. It’s of course understandable to have differing focuses at different levels but this highlights the importance of agreeing and communicating shared objectives and goals.
When asked to their rate overall resilience, respondents from France had the highest score in EMEA, closely followed by Italy and the Netherlands. Germany had the lowest score (significantly lower than the rest of region and the globe). Slightly contrary to this, when asked how confident they would be to remain resilient in a ‘worst case’ cybersecurity event, France came out second to last with only 27% saying they are strongly confident. The most confident country is the Netherlands with 54%.
Globally across all sizes of business the security outcome that organizations most struggle with is recruiting and retaining talented security personnel; the UK and Germany also noted this as top, reinforcing the ongoing battle against the security skills gap.
The report analyses the seven success factors that have shown to improve overall security resilience:
I’d encourage you to read the full report, there are some great takeaways on how organizations can improve their resilience with a focus on these areas.
The report is based on an anonymous survey 4,751 active cybersecurity experts from 26 countries. Analysis was done by the Cyentia Institute on behalf of Cisco. EMEA countries represented are France, Germany, Italy, Saudi Arabia, Spain, The Netherlands and the UK.
The report is available in English, German and French.
To learn more about the findings from this report and the Duo Trusted Access Report, join our webinar: Trust No One – Secure Everyone: EMEA insights into a Zero Trust approach
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Speaking to many CISOs, it’s clear that many security executives view zero trust as a journey that can be difficult to start, and one that even makes identifying successful outcomes a challenge. Simultaneously, the topic of security resilience has risen up the C-level agenda and is now another focus for security teams. So, are these complementary? Or will they present conflicting demands that will disrupt rather than assist the CISO in their role?
One of the most striking results coming from Cisco’s latest Security Outcomes Report is that organizations with a mature zero trust implementation – those with basic controls, constant validation and automated workflows – experience a 30% improvement in security resilience compared to those who have not started their zero trust journey. So, these two initiatives – implementing zero trust and working to achieve security resilience – appear to complement each other while supporting the CISO when a cyber black swan swims in.
Security resilience is the ability to withstand an incident and recover more strongly. In other words, ride out the storm and come back better. Meanwhile, zero trust is best known as a “never trust, always verify” principle. The idea is to check before you provide access, and authenticate identity based on a risk profile of assets and users. This starts to explain why the two are complementary.
The Security Outcomes Report summarizes the results of a survey of more than 4,700 security professionals. Among the insights that emerge are nine security resilience outcomes they consider most important. The top three outcomes for resilience are prevention, mitigation and adaptation. In other words, they prioritize first the ability to avoid an incident by having the right controls in place, then the ability to reduce and reverse the overall impact when an incident occurs, and then the ability to pivot rapidly without being bound by too rigid a set of systems. Zero trust will support these outcomes.
Preventing, or reducing the likelihood of a cybersecurity incident, is an obvious first step and no surprise as the most important outcome. Pursuing programs that identify users and monitor the health of devices is a crucial a preventative step. In fact, simply ensuring that multifactor authentication (MFA) is ubiquitous across the organization can bring an 11% improvement in security resilience.
When incidents occur, security teams will need a clear picture of the incident they are having to manage. This will help in them respond quickly, with a proactive determination of recovery requirements. Previous studies show that once a team achieves 80% coverage of critical systems, the ability to maintain continuity increases measurably. This knowledge will also help teams develop more focused incident response processes. A mature zero trust environment has also been found to almost double a team’s ability to streamline these processes when compared to a limited zero trust implementation.
When talking to CISOs about successful implementation programs, communication within the business emerges as a recurring theme. Security teams must inform and guide users through the phases of zero trust implementation, while emphasizing the benefits to them. When users are aware of their responsibility to keep the organization secure, they take a participatory role in an important aspect of the business. So, when an incident occurs, they can support the company’s response. This increases resilience. Research has shown that a mature program will more than double the effect of efforts to improve the security culture. Additionally, the same communication channels established to spread the word of zero trust now can be called upon when an incident requires immediate action.
Mature implementations have also been seen to help increase cost effectiveness and reduce unplanned work. This releases more resource to cope with the unexpected – another important driver of resilience surfaced in Volume 3 of the Security Outcomes Report. Having more efficient resources enables the security function to reallocate teams when needed. Reviewing and updating resource processes and procedures, along with all other important processes, is a vital part of any of any change initiative. Mature zero trust environments reflect this commitment continuous assessment and improvement.
Inherent in organizational resilience is the ability to adapt and innovate. The corporate landscape is littered with examples of those who failed to do those two things. A zero trust environment enables organizations to lower their risk of incidents while adapting their security posture to fit the ongoing changes of the business. Think of developing new partners, supporting new products remotely, securing a changing supply chain. The basic tenets of MFA – including continuous validation, segmentation and automation – sets a foundation that accommodates those changes without compromising security. The view that security makes change difficult is becoming obsolete. With zero trust and other keys to achieving security resilience, security now is a partner in business change. And for those CISOs who fear even starting this journey, understanding the benefits should help them take that first step.
Download the Security Outcomes Report, Vol. 3: Achieving Security Resilience today.
Learn more about cybersecurity research and security resilience:
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Give the gift of security resilience and receive instant savings from a secure choice enterprise agreement.
When it comes to the holidays, most thoughts turn towards shopping and spending time with friends and loved ones. In the business world, the holiday season often lands at the end of the quarter / fiscal year, and businesses start to make lists of things that need to be purchased in the coming years, and sometimes they find themselves wanting to purchase a gift – so to speak – for themselves.
The problem that many organizations face is that when it comes to purchasing products and services, balancing today’s needs and budget isn’t as easy as it sounds. Add to this the concern of unclear future security needs which can be stressful. But what if you could get exactly what you need, protect the budget and future-proof your investment at the same time?
We want to give a gift to you. That is right, you read that correctly. We want to make your holidays a little bit more special with the gift of security resilience. And we can offer that to you with instant savings.
Here are a few examples of how you can build the gift of security resilience that best fits your organization’s security needs today and is ready to grow with your tomorrow.
Provide edge to edge protection. Hold the first line of defense against cyberthreats for branch offices and remote users. Maintain the last line of defense, by protecting your endpoint devices with rapid incident detection, response, and remediation of advanced threats.
Provide protection for your users and devices with these essential Cisco Secure products.
Protect what matters, get cloud and application protection that secures internet access, safeguards cloud app usage, and identifies public cloud threats. Build out your cloud and application security with these essential Cisco Secure products.
Cisco Secure Zero Trust helps you transform your business with continuous verification of users and devices for secure access. These Cisco Secure products are part of the essential architecture towards building zero trust secure access.
Choose any of the two Cisco Secure products that you want to buy towards building out user and device security, cloud and application security, zero trust secure access, or any of our security solutions. You do not have to stop with two, you have the freedom to grow; add more, save more.
Cisco Secure products you can choose from:
Give the Gift of Security with a Cisco Secure Choice Enterprise Agreement
Choose, buy, and deploy Cisco Secure products through one easy-to-manage Cisco Secure Choice Enterprise Agreement; save more as you buy more for all of those on your holiday list. Protect your end users working remotely, in office only, or in a hybrid environment as with more devices on and off the network, cybersecurity risks are not slowing down anytime soon. Build the solution that best fits your organization through a single, flexible agreement that lets you pay annually, as you go, over 3 or 5 years, with 0% financing.
With Cisco’s Secure Choice Enterprise Agreements, you can add security resilience in 2023 and beyond, with exactly the security products and services you need, right when you need them the most.
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Cybersecurity has changed dramatically since the dawn of firewalls in the 1980s. But despite all the upheaval and innovation, they have stood the test of time. The basic concept of allowing “good” traffic to flow and blocking the bad stuff remains essential. Of course, it looks much different now than in the era of Care Bears and Cabbage Patch Kids.
Today’s workers, data, and applications are everywhere, and firewalls must be as well. There’s no longer just one finite space to defend. With the recent explosion of hybrid work and the rapid transition to multi-cloud environments, it’s imperative that firewalls evolve alongside a business — and be ready for whatever’s next.
So, can your firewall grow with you? Or is it stuck in the age of Hair Bands and He-Man?
The past few years have brought about a keen focus on resilience — remaining strong, yet adaptable in the face of unexpected and even unfathomable challenges. But an organization cannot persevere without security being at the forefront of any resilience strategy.
96% of executives consider security resilience highly important to their business.
– Cisco Security Outcomes Report
Firewalls are a critical foundation for building powerful, resilient security infrastructure. Yet contemporary firewalls have to be and do more than one thing. Cisco Secure Firewall delivers world-class security controls wherever you need them, with unified visibility and consistent policy management and enforcement.
As a worldwide leader in networking and security, Cisco is better positioned than any other vendor to incorporate effective firewall controls into your infrastructure — anywhere your data and applications reside. According to a study conducted on behalf of Cisco by Forrester Research, Cisco Secure Firewall customers can:
Cisco Secure Firewall delivers on several key aspects necessary for security resilience: visibility, flexibility, intelligence, integration, and unified controls. Together, they enable organizations to close gaps, see and detect threats faster, and adapt quickly to change.
Watch video: Cisco Secure Firewall Overview
With most of today’s internet traffic being encrypted, security measures can become obsolete without the ability to see into all traffic, encrypted or not. While decryption is commonplace, it is simply not feasible in many cases, and can have serious impacts on network performance. With its Encrypted Visibility Engine, Cisco Secure Firewall leverages deep packet inspection (DPI) to identify potentially malicious applications in encrypted traffic without offloading to another appliance and degrading performance.
Due to a highly distributed network and workforce, as well as constantly maturing attacks, the ability to see into every corner of your ecosystem is crucial. Cisco Secure Firewall blends multiple technologies to detect and block more threats in more places. By combining traditional firewall capabilities with URL filtering, application visibility and control, malware defense, and Snort 3 intrusion prevention, organizations gain robust protection against even the most sophisticated threats.
Cisco offers a wide variety of firewalls for defending the different areas of your network — including physical, virtual, and cloud-native — as well as cloud-delivered. We can secure businesses and offices of all types and sizes, from the data center to the cloud.
Cisco Secure also provides flexible firewall management options, enabling you to deploy and operate your security architecture in a way that is tailored to the unique requirements of your NetOps, SecOps, and DevOps teams. No matter which firewall models you choose or environments you operate in (physical or virtual), you can use a single, simplified application to manage all your firewalls from one place.
The threat landscape changes every day, and our defenses must change with it. Cisco Talos is one of the largest and most trusted threat intelligence groups in the world. Its in-depth insight into global threats, and advanced research and analysis, enable us to quickly incorporate protections for new threats into our products via hourly updates. That way, Cisco customers are continuously safeguarded from both known and unknown threats.
“When the Log4j vulnerability was discovered, we were protected before we even completed our patching,” said Paul Smith, network administrator at Marian University. “As a result of automated hourly updates from Talos, Cisco Secure Firewall had an early detection signature, so it was already blocking the concerning traffic from infiltrating our network.”
Another differentiator for Cisco Secure Firewall is that it’s part of an integrated security ecosystem. With Cisco SecureX, organizations can correlate data from multiple technologies and unleash XDR capabilities for a centralized, automated response to threats.
“At the end of the day, it’s about protecting the data, and we do that with the integration of [Cisco] Secure Endpoint, Umbrella, and Secure Firewall, which combine to protect the networks, endpoints, workstations, and servers — and all of this can be correlated easily within SecureX.”
– Elliott Bujan, IT Security Manager, Marine Credit Union
The new Cloud-delivered Firewall Management Center leverages the cloud to facilitate agile, simplified operations for a distributed, hybrid network. It provides efficiency at scale by allowing security teams to swiftly deploy and update policies across their environment with just a few clicks, as well as take coordinated actions to prioritize, investigate, and remediate threats within a single pane of glass. And with a cloud-delivered management center, Cisco regularly updates its software behind the scenes, which reduces risk, maintains compliance, and gives your team more time to focus on other priorities.
Additionally, Cisco Secure Firewall dynamically shares policies driven by intelligence from Cisco Secure Workload, which uses microsegmentation to prevent lateral movement of attackers throughout a network. This allows security policies to be harmonized across both the network and application environments, boosting efficacy and fostering collaboration between teams.
These are just some examples of what makes up a comprehensive, modernized firewall. But Cisco is not stopping there. We continue to innovate to meet evolving business needs. For example, the new enterprise-class 3100 Series firewalls are specially designed for hybrid work, supporting more end users with high-performance remote access for increased organizational flexibility.
Additionally, Cisco Secure Firewall serves as a key component of advanced security strategies including XDR, SASE, and zero trust, helping businesses keep pace with accelerating digital transformation. According to Cisco’s most recent Security Outcomes Report, organizations with mature XDR, SASE, and zero trust implementations all boast significantly higher levels of security resilience.
Fuel and energy retailer, Ampol, uses a variety of Cisco technologies, including Secure Firewall, to segment and safeguard its network. “Cisco was an integral part of our success during COVID-19 as we were able to serve customers without interruption in stores,” said Amir Yassa, senior project specialist at Ampol. “Deploying our retail resilience project, mostly comprised of Cisco products, enabled us to reduce our IT-related incidents by 90%, thus enabling us to serve our customers better now and into the future.”
Is your firewall keeping up with future demands, or is it still stuck in the 80s teasing its hair? If it’s the latter, we can help. Visit cisco.com/go/firewall and learn how to refresh your firewall.
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A new year is almost upon us and as we look back on our accomplishments in 2022, we also look forward to helping our customers become more security resilient and be better prepared for 2023. As part of this forward-looking process, and with the help of Gartner Peer Insights, we surveyed 100 Security and IT professionals to understand their level of security maturity and obtain their perspective on the future.
The results of the survey, called “Gartner Peer Insights – Future of Endpoint Security” can be found here in Infographic form.
Key insights from the Survey:
Regarding the first key insight, approximately two-thirds of the organizations surveyed have implemented EDR and XDR capabilities. These two capabilities are critical to detecting and eliminating threats, either before a breach has occurred or before a breach has had an opportunity to create damage.
Another key insight is related to endpoint vendor selection. In the survey, it’s noted that the top criterion organizations are looking for when selecting an endpoint security solution is the ability to support a hybrid workforce. This isn’t surprising given the events that have occurred over the last few years and the mix of remote workers expanding to working from home. Many organizations feel that the hybrid workforce is here to stay, in varying levels of remote workforce vs. on-premises workforce. The obvious implications directly related to the endpoint solutions are flexibility (e.g., deployment options), scalability, efficacy, resilience, and manageability, as a few examples.
The survey infographic provides much more insights than these two examples. The good news is that Cisco Secure Endpoint meets the challenges ahead for 2023 and beyond. If you haven’t researched Secure Endpoint lately, go here to see What’s New.
To find out more insights from the 100 Security and IT professionals we surveyed, please read the “Gartner Peer Insights – Future of Endpoint Security” survey.
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Two years ago, we asked the question: What actually works in cybersecurity?
Not what everyone’s doing—because there are plenty of cybersecurity reports out there that answer that question—but which data-backed practices lead to the outcomes we want to implement in cybersecurity strategies?
The result was the first Security Outcomes Report, in which we analyzed 25 cybersecurity practices against 11 desired outcomes. And thanks to a large international respondent group, together with the mighty data science powers of the Cyentia Institute, we got some good data that raised as many questions as it answered. Sure, we found some strong correlations between practices and outcomes, but why did they correlate?
Last year, our second report focused in on the top five most highly correlated practices and tried to reveal more detail that would give us some guidance on implementation. We found that certain types of technology infrastructure correlated more with those successful practices, and therefore with the outcomes we’re seeking. Is architecture really destiny when it comes to good security outcomes? It does appear to be the case, but we had more research ahead of us to be more confident in a statement that sweeping.
All the while, we’ve been listening to readers considering what they’d like to glean from this research. One big question was, “How do we turn these practices into management objectives?” In other words, now that we have some data on practices we should be implementing, how do we set measurable goals to do so? I’ve led workshops in the UK and in Colombia to help CISOs set their own objectives based on their risk management priorities, and we’ve worked to identify longer-term targets that require close alignment with business leaders.
Another question that took a front-row seat in our presentations and just wouldn’t leave: the topic of cyber resilience, or security resilience. It’s almost reached the status of a buzzword in the security industry, but you can understand why it’s ubiquitous.
“Among the upheaval of the pandemic, political unrest, economic and climate turbulence, and war, everyone is struggling to find a new ‘business as usual’ state that includes being able to adapt better to the shaky ground beneath them.”
But what exactly is security resilience, anyway? What does it mean to security practitioners and executives around the world? And what are the associated cybersecurity outcomes that we can identify and correlate? We know it doesn’t simply mean preventing bad things from happening; that ship has sailed (and sunk). We also know that security resilience doesn’t always mean full recovery from an event or condition that has knocked you down. Rather, it means continuing to operate during an adverse situation, either at full or partial capacity, and mitigating the effects on stakeholders. Ideally speaking, security resilience also means learning from the experience and emerging stronger.
Security resilience is the focus of the third volume of our Security Outcomes Report: Achieving Security Resilience. It tells us how 4,700 practitioners across 26 countries are prioritizing security resilience: what it means to them, what they’re doing successfully to achieve it, and what they’re struggling with. Once again, the data gives us interesting ideas to ponder.
A stronger security culture boosts resilience by as much as 46%. By “culture,” we don’t mean annual compliance-driven awareness training. Cybersecurity awareness is what you know; security culture is what you do. When organizations score better at being able to explain just what it is that they need to do in security and why, they make better decisions in line with their security values, and that leads to better overall security resilience.
It doesn’t matter how many people you have; it matters whether you have any of them available in reserve to respond to events. Organizations with a flexible pool of talent internally (or on standby externally) show anywhere from 11% to 15% improvement in resilience. Which makes sense, as a fully leveraged team will be strained if they have to work even harder to take on an incident.
Because so many organizations around the world are looking to the NIST Cybersecurity Framework as a guidepost for cybersecurity practices, we also analyzed which NIST CSF capabilities correlated most strongly with our list of resilience outcomes. For example, our survey respondents that do a great job tracking key systems and data are almost 11% more likely to excel at containing the spread and scope of security incidents. From one angle, this seems like an obvious result, hardly worth mentioning. On the other hand, it’s worth presenting to your management some data that shows that investing in asset inventory solutions really does have long-range effects on your ability to stop an intrusion.
And there’s much more. The report identifies—and then explores—seven success factors that, if achieved, boost our measure of overall security resilience from the bottom 10th percentile to the top 10th percentile. These include establishing a security culture and properly resourcing response teams, among others.
I hope this introductory blog—the first in a series exploring this latest report—whets your appetite to read the report itself. And remember, we are always aiming to reveal the next undiscovered insight that leads to better security outcomes. Please share your feedback and research requests with us in the comments below, or talk to us at the next security conference.
For more insights like what you’ve seen in today’s blog take a look at the Security Outcomes Report, Volume 3: Achieving Security Resilience.
Explore more data-backed cybersecurity research and other blogs on security resilience:
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Ampol has been Australia’s leading transport fuel company since 1900. What began over 125 years ago is now an organization that powers a country, operating 1,500 retail stores and stations across ANZ, plus 89 depots for refining and importing fuels and lubricants, and 8,200 employees throughout Australia, New Zealand, the United States, and Singapore. And while Ampol’s history goes back a century, they are a modern organization, using internet of things (IoT) technology across operational and retail locations, with sensors on everything from electric vehicle charging units to fuel tank gauges to transportation trucks to refrigeration units inside retail stores.
As a critical energy provider to a country of over 25 million people, Ampol’s security needed to match its evolving infrastructure. As Satish Chowdhary, Network Enterprise Architect, said, “At Ampol, we have implemented sensor technology across our network: from gauges in the fuel tanks to monitor fuel quality and quantity to sensors that monitor the temperature in various refrigerators across our retail sites to ensure goods stay chilled. It’s critical to manage these devices effectively and securely, and that’s where Cisco comes in…With IoT, a major security risk is posed by dodgy legacy devices left unpatched and vulnerable within your network. Cisco’s TrustSec and VLAN segregation automatically isolate vulnerable devices, not exposing the rest of the network to risks from untrusted devices.”
In addition to securing the IoT that let’s Ampol monitor and manage its critical operations, Cisco was able to create a comprehensive security environment that solved for their three strategic goals.
“Three key components of our cyber-resilient strategy were isolation, orchestration, and rapid recovery. Cisco SecureX nailed all three providing us a single interface to see all security events, and malicious files, thus expediting how fast we can isolate events and recover,” Chowdhary explained. “Before using Cisco Secure, security was a hindrance, not an enabler for our IT team, employees, and even customers,” he added.
In fact, Cisco Secure helped Ampol improve their security posture so much that they were able to quickly pivot during the early days of the pandemic.
“When Covid triggered supply challenges during lockdowns, people not being able to access groceries turned to their local service station convenience stores to get what they needed. For Ampol, maintaining that supply continuity was critical, not just for our business, but for the customers who were relying on us to get their supplies. And all of this was done when many employees were now having to work remotely… This was possible only because we could maintain our revamped locations, staff, clients, and business partners safe on our network – while still maintaining speed and efficiency. Cisco Secure was the ticket to Ampol’s resilience in the face of major change,” Chowdhary said.
In addition to enabling flexibility against supply chain fluctuations, Ampol is readily protected against threats, cyberattacks, and other vulnerabilities. Their Cisco security solution included:
“The major force for our Cisco Secure investment was simplification by integrating the entire Security portfolio…If we ever happen to have a cyber-attack, we can quickly find it and contain it,” Chowdhary said, adding, “The greatest outcome of using Cisco Secure is simplicity at its core. We achieved great efficiency integration, better visibility, and context that’s not hidden across five, ten, or fifteen consoles, and ultimately, greater security outcomes.”
To find out how else Cisco Secure is helping protect Ampol against sophisticated threats and other challenges, read the full Ampol case study.
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Cisco Secure Social Channels
After a three-year hiatus, Cisco Live 2022 Melbourne is back! Personally, it will be a special experience, attending with my team and leaders for the first time as the Asia Pacific Cybersecurity Lead.
I will be speaking on the “Top Priorities for IT and Security Leaders in 2023” on 7 December at the Cisco Secure Insights Live, covering key priorities for security leaders as we enter the new year. Please join me at the Security Experience Hub at the World of Solutions. You can also participate virtually.
Today’s businesses require a strong culture of security and resilience that is pervasive throughout the organization to withstand uncertainty and emerge stronger. Hear from our Cisco security leaders on powering resilience across the enterprise in the following presentations:
Dive into 80+ security sessions by experts to uncover best practices to address key challenges, and maximize your technology investments.
Explore the Security Experience Hub and Demo Stand at the World of Solutions Zone for exciting security activities:
For those joining us online, we have the Cisco Secure Insights Live broadcast on all things security, and Cisco Live broadcast covering keynote presentations by industry leaders.
I’m excited for you to see how we can help you achieve security resilience and look forward to meeting you at Cisco Live 2022 Melbourne. I’m ALL IN, are you?
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Throughout my career, I have noticed the way we “futurize” technology. Often, we are thinking of technology in five-to-ten-year increments. But the fact of the matter is – technology is moving faster than we can keep up. The minute we think we understand it, it’s already onto something new. That’s why here at Cisco, we’re focused on what’s NEXT. We all know technology will continue to grow at a rapid pace, our goal is to remain at the forefront of these changes.
After much anticipation, it’s finally here! I am excited to present the first episode of “NEXT” by Cisco Secure! “NEXT” is a video series illuminating simple conversations about complex topics. Our mission is twofold: First, we want to humanize cybersecurity. Second, we want to build a bridge between Cisco Secure and the ideas of the future.
CTO of Cisco Secure, TK Keanini and I sit down with Michael Ebel, CEO of Atmosfy. If you saw our preview, then you know Atmosfy is on a mission to help inspire others and support local restaurants through live videos.
Want to learn what’s NEXT for Michael Ebel and Atmosfy? Check out our episode!
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When you think about the most resilient creatures in the animal kingdom, what comes to mind?
Perhaps the camel, which can survive for 6 months with no food or water. Or maybe it’s the honey badger, which tends to drink snake venom like cranberry juice.
Or how about the immortal jellyfish? This is one of the most fascinating (and oldest) creatures on Planet Earth. Not only are they immortal, but they also live their lives in Benjamin Button-esque fashion. Turritopsis nutricula jellyfish live to the age of 50 and think, “Well that was fun, but what if I did all of that again in reverse?” When they get back to the beginning, they age forwards again…kind of like the David Fincher film playing on an endless loop, which, I must be honest, felt rather reminiscent of my watching experience.
Those are all fine contenders. But I think the award for the most resilient animal goes to the Tardigrade.
A Tardigrade is a water creature – it needs water to survive. But if there’s a shortage – say, they made their home in a lovely bunch of moss which has unfortunately dried out, they have a plan B.
A Tardigrade will curl up, slow down their metabolism by a factor of 10,000, and can go without a drop of water for decades. Then, when conditions are better, they reboot, rehydrate, and carry on as if nothing has happened. Take that, evolution.
That’s not all. They can also survive temperatures of up to 150 degrees centigrade, without so much as a flinch. How about colder temperatures? Snow problem. (Sorry.) Turn the temperature down to minus 272 centigrade (pretty much Sub Zero), and you’ll defeat the atom, but you won’t make a mark on the Tardigrade.
This one is my favorite: They can survive space travel. In 2008 European scientists sent a colony of 3,000 tardigrades into low grade orbit for 10 days. The majority were able to withstand both cosmic radiation, and the power of the Sun’s UV light.
I guess one question you might ask is, “Why?” Why does a tardigrade need such a robust defense strategy when it’s only a millimetre in size and looks like a cuddly bear under a microscope?
It comes down to adaptation. Tardigrades are water creatures who needed to adapt to occasional droughts. Sure, they may have overshot it a little by including the potential for space travel too. But, they addressed their main threat, and set a more positive course for the future. I think that’s a nice sum up of what being resilient means.
Which brings me to my main reason for this post. I’d like to talk about security resilience, and how it can be the baseline for plotting a stronger future for your organization.
I believe, as with most things, that security resilience starts with people – looking after them, giving them what they need to flourish, and in most cases, getting out of their way.
That all sounds basic. However, the scale of what our people and security teams need to protect within the enterprise and the internet as a whole, keeps getting bigger. Not everything’s in the data center, and not everything’s in the cloud. Addressing the core challenges, and adapting as needed, is central to a security resilience strategy.
This involves moving away from a siloed security policy that is only focused on threat prevention and treats all alerts and threats equally. Not only is this way inefficient – it wears defenders out. We can’t prevent everything, so we must prevent what will affect us most from a security standpoint, while increasing detection and response for anything else that may come our way.
That’s where a detection, response and recovery strategy comes into play. This strategy is underpinned by risk-based contextual analysis (i.e., “Exactly how concerned do we need to be with this new vulnerability?”) and continuous trust assessments.
For your people running daily analysis, this is crucial to help them move from the overwhelming environments that often stem from alert fatigue. Dealing with the latest headline threats is reactive, exhaustive, and is a large component as to why burnout is so prevalent in security. Context-centric security is a key factor to moving away from this.
We explore this concept and more, in our new e-book: Adapt and Overcome: Your guide to building security resilience with Cisco Secure.
In this e-book, we identify the key steps to implementing security resilience. We help you to find the priorities, so you can drive resilience faster, and more efficiently. You will also be able to see this in action, in our case study with the NFL (National Football League).
Later on, we get into some specifics about how Cisco can help you build security resilience across four key areas: risk reduction, visibility, mitigating insider threats, and what to do with actionable intelligence.
Plus, we share some security resilience success principles from other organizations around the world.
Please check out the e-book when you have a moment. I hope the stories, videos and words have meaning for you, and can help your organization as it prepares to meet its current challenges and opportunities.
And finally, remember that with the right security partner, your organization can adapt to change with speed and precision, making informed decisions with the right context at the right time.
Learn more about how Cisco Secure can help you build your resilience strategy.
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It’s Partner Summit week and, for me, it’s an important reminder that no one company, not even Cisco, can do it alone. Our partners provide diverse perspectives, expertise, and solutions offerings. Each partner plays a key part in delivering the outcomes and experiences our customers need, want, and expect. So, when we say, “Let’s Own It”, it’s a rally cry for Cisco and our partners alike to do our parts to seize the massive opportunity that we have in front of us and turn it into mutual success.
Together, I know we can achieve amazing things. Foremost on my mind right now is both the opportunity and necessity to empower customers with security resilience. Resilience means customers can protect the integrity of every aspect of their business so that they can withstand unpredictable threats or changes and emerge stronger. It’s about providing controlled, trusted access to applications and services, at any time, from any place.
Resilience can also help customers deal with issues the moment they arise. If changes are needed, they will have the visibility to determine priorities, thanks to actionable intelligence and insight in the face of some major security realities that they are dealing with every day.
One, businesses are more interconnected, meaning that a breach on anyone in the value chain has dramatic ripple effects on the others.
Two, security attacks are becoming more personalized. Individuals remain one of the easiest targets for cybercriminals and their attacks are becoming more sophisticated and customized for the individual.
Three, hybrid work is here to stay. People around the world will continue to work from anywhere, on managed and unmanaged devices, over secured and unsecured networks, to applications spread across multiple clouds and data centers.
Our vision for enabling a more resilient organization is the Cisco Security Cloud. It’s an open, integrated security platform that will protect the integrity of entire IT ecosystems by safeguarding users, devices and applications across public clouds and private data centers, without public cloud lock-in. Delivering on the Security Cloud is part of our long-term product strategy; but the innovations we are announcing at Partner Summit this week are foundational elements that execute on this vision.
Specifically, we are announcing new solutions and technologies across our portfolio in Secure Connectivity, Network Security, and Zero Trust. I encourage all partners to drill down on each announcement in the accompanying blogs and news announcements. But here are the highlights of the announcements.
Helping increase resistance to phishing attacks and improve user experience through frictionless access using Duo Passwordless, which is now generally available with support for Duo Mobile as a passwordless authenticator.
Expanding the Cisco Secure Firewall 3100 series, the first firewall purpose-built for hybrid work, with the Secure Firewall 3105, ideal for branch office and similar use cases focused on performance at a competitive price point.
Strengthening Umbrella’s data loss prevention (DLP) capabilities by adding API-based enforcement and unified reporting to protect sensitive data, e.g., intellectual property and financial and healthcare information. This complements Umbrella’s current inline-DLP functionality and collectively forms multi-mode DLP.
New Secure Workload capabilities delivering policy-as-code workload security for cloud-native and public-cloud application development. Common use cases for policy-as-code include access control to infrastructure and simplifying enterprise compliance and controls.
Our strategy and our innovation roadmap are all designed to set you up, our partners, for long-term success. In addition, we are committed to several partner enablement programs to help you deliver more value to customers and to help you become more profitable. Examples include:
Partner Summit is for you. So, my call-to-action is for you to maximize the value you get out of this week by attending as many of the informative, high-impact security sessions many teams worked hard to create. I am really looking forward to meeting as many of you as possible – on the expo floor, at the sessions, or in our 1-on-1 meetings.
Security has never been more critical and the need for resiliency is a requirement for virtually every business. The time for us to own it and innovate to win this future together has never been better.
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Cisco Secure Social Channels
When people think of cybersecurity, they think it is all about constant, in-the-moment, reactive execution. That is true in many regards, however, there is more to cybersecurity than that. There is also a strategic side; that progressive, long-term vision to anticipate the unknown, convert fear into motivation, and prepare for future threats.
As the Chief Operations Officer of Sara Assicurazioni, Luigi Vassallo has a philosophy that he lives by to keep his motivation strong. “The most important thing is not being the best one in a race, but the best version of yourself.” To put that into sharper perspective, Sara Assicurazioni is the largest insurance company in Italy with agency offices spread over 1500 points of sale.
Part of Luigi’s credo is realized through his training as a kickboxer. The challenges of getting into a boxing ring, and not knowing where the opponent may direct the next combination of blows is very similar to the uncertainties of cybersecurity. You have a choice, either to cower in fear, or to take a proactive stance, preventing the opponent from ever gaining the opportunity to attack. This requires confidence and control.
Sara Assicurazioni partnered with Cisco Secure to transform their entire security infrastructure. Luigi states, “Thanks to Cisco, when I explain where we are to our stakeholders and board members, I can reassure them that we are in control.” However, like any good athlete, he doesn’t boast too broadly, adding “you need to be extremely safe and modest.” Some of the benefits that have been realized through adopting the Cisco Secure portfolio include:
One important aspect of a good strategy, whether you are an elite athlete or not, is to see the long-term effects of each maneuver. The vision Luigi had for Sara Assicurazioni was to become a “cloud first” organization. This required careful planning, and most importantly, a firm foundation of trust that this direction was the right one for the organization and its stakeholders. “We are now a full digital company completely based on cloud infrastructure, and we have a lot of new digital services applications, and artificial intelligence.”
Another part of any good strategy is understanding the importance of having a good team working with you. An audience may see the lone boxer in the ring, but there are so many others involved with that person’s success. Luigi credits his colleagues – from the IT and SecOps teams, all the way up to senior management – with the achievements of making Sara Assicurazioni as secure as possible. Luigi also adds more power to his punch by being a Cisco Insider Advocate, which enables him to channel his energy to inspire others. He is also candidly self-aware of his part in the full security strategy. “I am not an elite athlete, but I like to win, and I like having Cisco on my team.”
To find out more about Luigi’s journey, his challenges, and triumphs, tune into his customer story here.
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Just a few years ago when the topic of supporting offsite workers arose, some of the key conversation topics were related to purchase, logistics, deployment, maintenance and similar issues. The discussions back then were more like “special cases” vs. today’s environment where supporting workers offsite (now known as the hybrid workforce) has become a critical mainstream topic.
Now with the bulk of many organization’s workers off-premise, the topic of security and the ability of a security vendor to help support an organization’s hybrid workers has risen to the top of the selection criteria. In a soon to be released Cisco endpoint survey, it’s not surprising that the ability of a security vendor to make supporting the hybrid workforce easier and more efficient was the key motivating factor when organizations choose security solutions.
Today, when prospects and existing customers look at Cisco’s ability to support hybrid workers with our advanced security solution set and open platform, it’s quite clear that we can deliver on that promise. But, yes, good tools make it easier and more efficient, but the reality is that running a SOC or any security group, large or small, still takes a lot of work. Most organizations not only rely on advanced security tools but utilize a set of best practices to provide clarity of roles, efficiency of operation, and for the more prepared, have tested these best practices to prove to themselves that they are prepared for what’s next.
Knowing that not all organizations have this degree of security maturity and preparedness, we gathered a couple of subject matter experts together to discuss 5 areas of time-tested best practices that, besides the advanced tools offered by Cisco and others, can help your SOC (or small security team) yield actionable insights and guide you faster, and with more confidence, toward the outcomes you want.
In this webinar you will hear practical advice from Cisco technical marketing and a representative from our award winning Talos Threat Intelligence group, the same group who have created and are maintaining breach defense in partnership with Fortune 500 Security Operating Centers (SOC) around the globe.
You can expect to hear our 5 Best Practices recommendations on the following topics;
Check out our webinar to find out how you can become more security resilient and be better prepared for what’s next.
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The concept of zero trust is not a new one, and some may even argue that the term is overused. In reality, however, its criticality is growing with each passing day. Why? Because many of today’s attacks begin with the user. According to Verizon’s Data Breach Investigations Report, 82% of breaches involve the human element — whether it’s stolen credentials, phishing, misuse or error.
Additionally, today’s businesses are hyper-connected, meaning that — in addition to your employees — customers, partners and suppliers are all part of your ecosystem. Couple that with hybrid work, IoT, the move to the cloud, and more emboldened attackers, and organizational risk increases exponentially.
Adopting a zero trust model can dramatically reduce this risk by eliminating implicit trust. It has become so crucial, in fact, that several governments including the U.S., UK and Australia have released mandates and guidance for how organizations should deploy zero trust to improve national security.
However, because zero trust is more of a concept than a technology, and so many vendors use the term, organizations struggle with the best way to implement it. At Cisco, we believe you should take a holistic approach to zero trust, starting with what you have and adding on as you identify gaps in your defenses. And while layers of protection are necessary for powerful security, so is ease of use.
Zero trust plays a major role in building security resilience, or the ability to withstand unpredictable threats or changes and emerge stronger. Through zero trust, the identity and security posture of users, devices and applications are continuously checked and verified to prevent network intrusions — and to also limit impact if an unauthorized entity does gain access.
Organizations with high zero trust maturity are twice as likely to achieve business resilience.
– Cisco’s Guide to Zero Trust Maturity
Eliminating trust, however, doesn’t really conjure up images of user-friendly technology. No matter how necessary they are for the business, employees are unlikely to embrace security measures that make their jobs more cumbersome and time-consuming. Instead, they want fast, consistent access to any application no matter where they are or which device they are using.
That’s why Cisco is taking a different approach to zero trust — one that removes friction for the user. For example, with Cisco Secure Access by Duo, organizations can provide those connecting to their network with several quick, easy authentication options. This way, they can put in place multi-factor authentication (MFA) that frustrates attackers, not users.
Cisco Secure Access by Duo is a key pillar of zero trust security, providing industry-leading features for secure access, authentication and device monitoring. Duo is customizable, straightforward to use, and simple to set up. It enables the use of modern authentication methods including biometrics, passwordless and single sign-on (SSO) to help organizations advance zero trust without sacrificing user experience. Duo also provides the flexibility organizations need to enable secure remote access with or without a VPN connection.
During Cisco’s own roll-out of Duo to over 100,000 people, less than 1% of users contacted the help desk for assistance. On an annual basis, Duo is saving Cisco $3.4 million in employee productivity and $500,000 in IT help desk support costs. Furthermore, 86,000 potential compromises are averted by Duo each month.
La-Z-Boy, one of the world’s leading residential furniture producers, also wanted to defend its employees against cybersecurity breaches through MFA and zero trust. It needed a data security solution that worked agnostically, could grow with the company, and that was easy to roll out and implement.
“When COVID first hit and people were sent home to work remotely, we started seeing more hacking activity…” said Craig Vincent, director of IT infrastructure and operations at La-Z-Boy. “We were looking for opportunities to secure our environment with a second factor…. We knew that even post-pandemic we would need a hybrid solution.”
“It was very quick and easy to see where Duo fit into our environment quite well, and worked with any application or legacy app, while deploying quickly.” – Craig Vincent, Director of IT Infrastructure and Operations, La-Z-Boy
Today, Duo helps La-Z-Boy maintain a zero trust framework, stay compliant, and get clear visibility into what is connecting to its network and VPN. Zero trust helps La-Z-Boy secure its organization against threats such as phishing, stolen credentials and out-of-date devices that may be vulnerable to known exploits and malware.
As mentioned, zero trust is a framework, not a single product or technology. For zero trust to be truly effective, it must do four things:
Many technology companies may offer a single component of zero trust, or one aspect of protection, but Cisco’s robust networking and security expertise enables us to provide a holistic zero trust solution. Not only can we support all the steps above, but we can do so across your whole IT ecosystem.
Modern organizations are operating multi-environment ecosystems that include a mix of on-premises and cloud technologies from various vendors. Zero trust solutions should be able to protect across all this infrastructure, no matter which providers are in use. Protections should also extend from the network and cloud to users, devices, applications and data. With Cisco’s extensive security portfolio, operating on multiple clouds and platforms, zero trust controls can be embedded at every layer.
Depending on where you are in your security journey, embedding zero trust at every layer of your infrastructure may sound like a lofty endeavor. That’s why we meet customers where they are on their path to zero trust. Whether your first priority is to meet regulatory requirements, secure hybrid work, protect the cloud, or something else, we have the expertise to help you get started. We provide clear guidance and technologies for zero trust security mapped to established frameworks from organizations like CISA and NIST.
Much of our Cisco Secure portfolio can be used to build a successful zero trust framework, but some examples of what we offer include:
All of our technologies and services are backed by the unparalleled intelligence of Cisco Talos — so you always have up-to-date protection as you build your zero trust architecture. Additionally, our open, integrated security platform — Cisco SecureX — makes it simple to expand and scale your security controls, knowing they will work with your other technologies for more unified defenses.
As Italy’s leading insurance company, Sara Assicurazioni requires complete visibility into its extended network, including a multi-cloud architecture and hybrid workforce. The company has adopted a comprehensive zero trust strategy through Cisco Secure.
“Our decentralized users, endpoints, and cloud-based servers and workloads contribute to a large attack surface,” says Paolo Perrucci, director of information and communications technology architectures and operations at Sara Assicurazioni. “With Cisco, we have the right level of visibility on this surface.”
“The main reason we chose Cisco is that only Cisco can offer a global security solution rather than covering one specific point…. Thanks to Cisco Secure, I’m quite confident that our security posture is now many times better because we are leveraging more scalable, state-of-the-art security solutions.” – Luigi Vassallo, COO & CTO, Sara Assicurazioni
To learn more, explore our zero trust page and sign up for one of our free zero trust workshops.
Watch video: How Cisco implemented zero trust in just five months
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Technology has typically had a reputation for being exciting and inventive. Unfortunately, this hasn’t always been the case for security. But times have changed. We are now recognizing the crucial role security plays in any groundbreaking technology. Without strong defenses, even the most visionary app is likely to crash and burn. So it’s imperative that big security players like Cisco stay on top of what’s next.
I am thrilled to announce that in November, we will be launching our new video series, “NEXT” by Cisco Secure. In the series, my esteemed co-host TK Keanini and I will interview some of the brightest new minds in tech to find out more about the future of the industry and how we can best secure it. Watch the series preview below!
As the CTO of Cisco Secure, TK has over 25 years of networking and security expertise, as well as a penchant for driving technical innovation. As for me, I’m a cybersecurity specialist of 10 years with an obsession for communication and empathy. Together, TK and I will bring new cyber pioneers to the forefront and highlight the criticality of digital protection and privacy for everyone.
Whether we’re discussing Web3, the metaverse, or next-generation healthcare, we’ll learn and laugh a lot. Through simple conversations about complex topics, we’re building a bridge between leading-edge tech and how Cisco is helping to safeguard what’s on the horizon.
And what better time to preview this series than during Cybersecurity Awareness Month? A time when we focus on the reality that security belongs to everyone — not just the threat hunter, or the product engineer, or the incident responder — but everyone.
We all have a responsibility to protect the world’s data and infrastructure, and should all have a seat at the table for important security conversations. We hope you’ll join us as we dive into what’s making waves out there, and how we can keep it safe.
Follow our Cisco Secure social channels to catch our first episode in November, when we will speak with Michael Ebel, CEO of Atmosfy. Atmosfy is revolutionizing restaurant reviews by incorporating engaging live video that inspires others and supports local businesses. TK and I will chat with Michael about the origin of Atmosfy, and how the company keeps its content authentic and organization resilient.
In the meantime, explore our other Cybersecurity Awareness Month resources.
Who do you want to hear from next? Tell us your ideas for future guests in the comments.
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We’ve been talking a lot about security resilience recently, and for good reason. It’s clear the only way businesses can operate in today’s hybrid world is by taking bold steps to increase visibility, awareness, and integration across their systems. All while maintaining a singular goal of becoming more resilient in the face of evolving threats. But that doesn’t just mean expanding the scope of your security stack. It also means examining the resilience of other pillars of your business, like operations, organizational structure, financial processes, and supply chain functions.
If threats do compromise your business, time is of the essence when it comes to detection, response, and recovery. The longer an organization is unable to operate normally, the more at risk it becomes for damaging financial losses. As Diana Kelley, CSO and CISO at Cybrize notes, “it’s not about giving up, it’s about being better prepared.” Financial and security resilience go together, you can’t have one without the other and both are incredibly important for businesses of all sizes.
While recovering from an attack is important for maintaining resilience, a key feature of strong operational resilience is a business’s ability to operate through adverse conditions, not just recover well after the fact. Trina Ford, SVP and CISO at AEG, notes the importance of “preparedness so that your business can continue to thrive” while your security team addresses threats.
It also relies heavily upon strong staffing models because people are a critical part of any business’s day-to-day operations. What happens when someone is out sick, or is unable to access the necessary tools to do their job? Operational resilience means having a plan in place to be prepared for these situations.
In this video, CISOs and other security professionals explain what operational resilience means to them and why it’s a necessary component of overall security resilience:
If the past few years have taught us anything, it’s that supply chains are fragile. But there are ways to prepare for disruption, such as minimizing negative outcomes like production delays, infrastructure weaknesses, and increasingly complex logistics. When it comes to security resilience, supply chains are important because they expand the attack surface to any third party in your network. Oftentimes, this is where businesses have the lowest visibility, making it hard to detect and respond to threats. Supply chain resilience means preparing for these challenges before they cause real damage and having contingency plans in place.
According to Helen Patton, CISO of the SBG, “security is a risk business”. We couldn’t agree more. In the context of organizational resilience, this means dedicating resources to the areas of the business that are creating the most value and protecting those to minimize the risk of damage from potential threats.
With hybrid work here to stay, the threat landscape is expanding quickly, and security teams are working constantly to stay up to date on the latest attacks. But defending against everything all the time is impossible, so it’s necessary to make informed decisions about how to dedicate resources efficiently. The goal is to maximize flexibility and agility to enable security teams to act confidently when, not if, a threat lands.
Avoiding cyberattacks 100% of the time is impossible, but by ensuring the integrity of each part of your business, you can address threats confidently and emerge stronger. Investing in security resilience will strengthen your business in each of these areas, and help you better prepare for the challenges ahead.
Learn more about how Cisco Secure can help you at any step of the journey.
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Security tools are only as good as the intelligence and expertise that feeds them. We’re very fortunate to have our security technologies powered by Cisco Talos, one of the largest and most trusted threat intelligence groups in the world. Talos is comprised of highly skilled researchers, analysts, and engineers who provide industry-leading visibility, actionable intelligence, and vulnerability research to protect both our customers and the internet at large.
The Talos team serves as a crucial pillar of our innovation — alerting customers and the public to new threats and mitigation tactics, enabling us to quickly incorporate protection into our products, and stepping in to help organizations with incident response, threat hunting, compromise assessments and more. Talos can also be found securing large-scale events such as the Super Bowl, and working with government and law enforcement organizations across the globe to share intelligence.
With Cisco’s vast customer base and broad portfolio — from routers and switches to email and endpoints — Talos has visibility into worldwide telemetry. Once a threat is seen, whether it’s a phishing URL or an IP address hosting malware, detections are created and indicators of compromise are categorized and blocked across our Cisco Secure portfolio.
Talos also leverages its unique insights to help society as a whole better understand and combat the cyberattacks facing us daily. During the war in Ukraine, the group has taken on the additional task of defending over 30 critical infrastructure providers in the country by directly managing and monitoring their endpoint security.
The reality of security today is that organizations must be constantly ready to detect and contain both known and unknown threats, minimize impact, and keep business going no matter what happens in the cyber realm. In light of hybrid work, evolving network architectures, and increasingly insidious attacks, all organizations must also be prepared to rapidly recover if disaster strikes, and then emerge stronger. We refer to this as security resilience, and Talos plays a critical role in helping our customers achieve it.
For several years, our integrated, cloud-native Cisco SecureX platform has been delivering extended detection and response (XDR) capabilities and more. SecureX allows customers to aggregate, analyze, and act on intelligence from disparate sources for a coordinated response to cyber threats.
Through the SecureX platform, intelligence from Talos is combined with telemetry from our customers’ environments — including many third-party tools — to provide a more complete picture of what’s going on in the network. Additionally, built-in, automated response functionality helps to speed up and streamline mitigation. This way, potential attacks can be identified, prioritized, and remediated before they lead to major impact.
For XDR to be successful, it must not only aggregate data, but also make sense of it. Through combined insights from various resources, SecureX customers obtain the unified visibility and context needed to rapidly prioritize the right threats at the right time. With SecureX, security analysts spend up to 90 percent less time per incident.
One of Australia’s largest universities, Deakin University, needed to improve its outdated security posture and transition from ad hoc processes to a mature program. Its small security team sought an integrated solution to simplify and strengthen threat defense.
With a suite of Cisco security products integrated through SecureX, Deakin University was able to reduce the typical investigation and response time for a major threat down from over a week to just an hour. The university was also able to decrease its response time for malicious emails from an hour to as little as five minutes.
“The most important outcome that we have achieved so far is that security is now a trusted function.”
– Fadi Aljafari, Information Security and Risk Manager, Deakin University
Also in the education space, AzEduNet provides connectivity and online services to 1.5 million students and 150,000 teachers at 4,300 educational institutions in Azerbaijan. “We don’t have enough staff to monitor every entry point into our network and correlate all the information from our security solutions,” says Bahruz Ibrahimov, senior information security engineer at AzEduNet.
The organization therefore implemented Cisco SecureX to accelerate investigations and incident management, maximize operational efficiency with automated workflows, and decrease threat response time. With SecureX, AzEduNet has reduced its security incidents by 80 percent.
“The integration with all our Cisco Secure solutions and with other vendors saves us response and investigation time, as well as saving time for our engineers.”
– Bahruz Ibrahimov, Senior Information Security Engineer, AzEduNet
The sophistication of attackers and sheer number of threats out there today make it extremely challenging for most cybersecurity teams to effectively stay on top of alerts and recognize when something requires their immediate attention. According to a survey by ESG, 81 percent of organizations say their security operations have been affected by the cybersecurity skills shortage.
That’s why Talos employs hundreds of researchers around the globe — and around the clock — to collect and analyze massive amounts of threat data. The group uses the latest in machine learning logic and custom algorithms to distill the data into manageable, actionable intelligence.
“Make no mistake, this is a battle,” said Nick Biasini, head of outreach for Cisco Talos, who oversees a team of global threat hunters. “In order to keep up with the adversaries, you really need a deep technical understanding of how these threats are constructed and how the malware operates to quickly identify how it’s changing and evolving. Offense is easy, defense is hard.”
Earlier this year, we unveiled our strategic vision for the Cisco Security Cloud to deliver end-to-end security across hybrid, multicloud environments. Talos will continue to play a pivotal role in our technology as we execute on this vision. In addition to driving protection in our products, Talos also offers more customized and hands-on expertise to customers when needed.
Cisco Talos Incident Response provides a full suite of proactive and emergency services to help organizations prepare for, respond to, and recover from a breach — 24 hours a day. Additionally, the recently released Talos Intel on Demand service delivers custom research unique to your organization, as well as direct access to Talos security analysts for increased awareness and confidence.
Visit our dedicated Cisco Talos web page to learn more about the group and the resources it offers to help keep global organizations cyber resilient. Then, discover how XDR helps Security Operations Center (SOC) teams hunt for, investigate, and remediate threats.
Watch video: What it means to be a threat hunter
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We have entered a world where uncertainty has become the normal operating mode for everyone. Within this new frontier, cybersecurity has become even more challenging. However, some cybersecurity professionals have stood out, using their unique skills and resourcefulness to protect the integrity of their businesses, and to withstand unpredictable and dynamically changing threats. In the end, they, and their businesses have emerged even stronger.
These accomplishments have lead them to be selected from over more than 700 Cisco Cybersecurity Advocates – who are also members of Cisco Insider Advocates – to join the League of Cybersecurity Heroes.
Cisco Insider Advocates is a peer networking community developed several years ago for Cisco customers around the globe. Currently, over 14,000 customers are using it to share technology insights, feedback, and best practices, and also to make meaningful connections with others in the industry. We at Cisco believe that when we connect, anything is possible, and the Insider Advocacy program is a great example of the great things that can happen when people come together.
As the global CISO of Mediapro, Roberto has deployed Cisco SecureX together with Umbrella, Secure Endpoint, Secure Firewall, ISE, NGIP, Threat Response, AnyConnect, and Web security. With this partnership, Mediapro has reduced its threat detection time by 90%. In addition, they have seen no false positives in their threat detection alerts. It is rare to boast of a 100% success rate, but they can boldly make that pronouncement. All of this has also benefitted Mediapro financially by incurring zero fines for any compliance issues
What do music, cybersecurity, and teaching all have in common? They all culminate in a readiness to perform. Equally, they all require collaboration, comfort with the unexpected, and a passion for the job. Blair exemplifies the best of these traits, and in doing so, he provides inspiration and excellence to all with whom he interacts. Watching Blair at work makes one wonder if there are more hours granted to him during a day than the average person. He is a time-maximizer, spending most of that time in the service of others.
Too often, cybersecurity certifications are treated derisively by some of the very professionals who need them most. This is not the case with Kevin, who can list the many benefits of attaining certifications. Kevin’s desire to improve his knowledge doesn’t stop with technology and cybersecurity. He is an avid reader of anything that can raise him up to be better than he was the day before. With a career that started in the US Marine Corps, Kevin continues to learn and grow, all the while remaining as masterful at a computer keyboard as he is his with his traditional 55-gallon-barrel BBQ smoker and grill.
Steve is a Senior Cybersecurity and Network Architect at Lake Trust Credit Union. Like most organizations, Lake Trust has had to transition to a completely remote workforce quickly, and thanks to Secure Network Analytics, they were able to transition the employees to work remotely while maintaining the same high level of visibility and protection in place. Steve was the subject of a case study about the benefits that Cisco products have brought to Lake Trust Credit Unions’ customers. He is currently collaborating to update that information to share more of his knowledge.
Being the Head of Information Technology is never an easy job. However, when food manufacturer, Leng-d’Or, was faced with a challenge during the pandemic that could have interrupted its production line, quick thinking, skilled leadership, and a close partnership with Cisco all lead to positive outcomes, and helped them to pull through stronger than before. Part of this success comes from Enric’s distinct understanding of the threats, solutions, and processes needed to bring security to a higher level for the Leng-d’Or organization. Enric also shares his success story very freely, adding immeasurable benefits to the security community.
Cybersecurity is truly a global discipline. Tony Dous proves this by practicing his craft as a Senior Network Security Engineer in Cairo, Egypt. Tony’s involvement with the Cisco community shows how no distance is too far for a motivated cybersecurity professional.
When John Patrick is on the job, there is no longer any feeling that the criminals are one-step ahead of the good guys. He adopted Umbrella together with Meraki to develop a proactive security approach inside his organization. John Patrick created a more unified network from a patchwork of disparate entities. In doing so, he reduced the complexity within the environment. Complexity is so often responsible for security gaps, and John Patrick’s work not only corrected those gaps, but he brought people together in the process. He and his team received great feedback from the employees, who enjoyed a consistent network experience.
We often hear stories about teenagers who become enamored with technology, leading to the fulfillment of a dream. Amit Gumber became interested in cybersecurity at an early age, pursued his passion and has worked in the field ever since. His sense of advocacy is best described in his own words: “I’m quite passionate about sharing knowledge and ideas with peers and participating in collaborative activities.” Amit’s use of Cisco technologies has helped HCL Technologies to stabilize and secure their environment.
One of the most important factors for success is insatiable curiosity. Mark Healey is a continuous learner, and he is an example of someone who enthusiastically shares his knowledge. Whether it is on a personal level, or through his high engagement as part of the Cisco Insider Advocates community, or as an active member of the Internet Society, Mark is an evangelist and a positive voice for cybersecurity.
Wouter holds a special designation, not only as a member of the League of Cybersecurity Heroes, but also as the recipient of the “Cybersecurity Defender of the Year” award. Wouter is an active participant in the cybersecurity community, working with an almost evangelical zeal towards sharing the importance of holistic cybersecurity. His contributions stand out towards making the cyber realm a safer place.
It is often said that the job of a cybersecurity professional in an educational facility is especially challenging. When that facility happens to be the largest in an entire country, with over 4,000 schools and universities, the job of protecting it can seem insurmountable. At AzEduNet, in Azerbaijan, Bahruz and his team is tasked with securing the network for its 1.5 Million students. With Cisco Secure, the security team reduced security incidents by 80%. This not only ensures access for the students, but also keeps the data safe.
Many people want to enter the cybersecurity profession, but few have the dedication and perseverance to fully embrace the skillset required to meet that goal. Walther Noel not only had the desire to refocus his career, but he proved it by earning the CyberOps Associate Certification. His accomplishment is a prime example of how one can step outside of their comfort zone to grow and thrive.
Pascual demonstrates how important it is to make the most of the learning opportunities in Cisco Insiders Advocates. While already a successful NOC engineer, he sought to advance his professional development by studying cybersecurity. He passed the CCNA CyberOps 200-201 exam, moving him closer to propelling his career to even higher achievements.
One of the noblest expressions of knowledge is the desire to freely share that information. Inderdeep lives up to this ideal, offering his expertise to all with no expectations of reciprocity. His charitable spirit has not gone unnoticed, as he has been a previous award winner for Cisco IT Blogs, as well as a designation on the Feedspot top 100 Networking Blog.
Being the first to try a new technology can be a risky proposition. However, as a COO, risk calculations are in one’s blood. Luigi, along with the Sara Assicurazioni organization, hails as the first company in Italy to embrace cloud technology. As a company with more than one million customers, this was a bold initiative that required careful planning, keen insight, and above all, collaboration. In the end, this has resulted not only in a digital transformation, but a business transformation.
Whether it is a technical achievement, a personal triumph, or a spirit of helping others, each member of our League of Cybersecurity Heroes proves how technology and humanity can work together to accomplish the impossible. Congratulations to all of them!
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As the world continues to face formidable challenges, one of the many things impacted is cybersecurity. While recent challenges have been varied, they have all contributed to great uncertainty. How can organizations stay strong and protect their environments amidst so much volatility?
Lately we’ve been talking a lot about security resilience, and how companies can embrace it to stay the course no matter what happens. By building a resilient security strategy, organizations can more effectively address unexpected disruptions and emerge stronger.
Through our Security Outcomes Study, Volume 2, we were able to benchmark how companies around the world are doing when it comes to cyber resilience. Recent blog posts have taken a look at security resilience in the EMEA and Americas regions, and this post assesses resilience in Asia Pacific, Japan and China (APJC).
While the Security Outcomes Study focuses on a dozen outcomes that contribute to overall security program success, for this analysis, we focused on four specific outcomes that are most critical for security resilience. These include: keeping up with the demands of the business, avoiding major cyber incidents, maintaining business continuity, and retaining talented personnel.
The following chart shows the proportion of organizations in each market within APJC that reported “excelling” in these four outcomes:
There is a lot of movement in this chart, but if you take a closer look, you will see that many of the percentage differences between markets are quite small. For example, 44.9% of organizations in the Philippines reported that they are proficient at keeping up with the business, with Mainland China closely following at 44.4%.
The biggest difference we see between the top spot and the bottom spot is around retaining security talent—42.4% of organizations in Australia reported that they were successful in that area, while only 18.3% of organizations in Hong Kong reported the same.
Next, we looked at the mean resilience score for each market in the region:
When we look at this, we can see the differences between the top six and bottom seven markets a bit more clearly. However, as the previous chart also showed, the differences are very slight. (When we take into account the gray error bars, they become even more slight.)
There are many factors that could contribute to these small differences when it comes to security resilience. But the most important thing to be gleaned from this data is how each market can improve its respective resilience level.
The Security Outcomes Study revealed the top five practices—what we refer to as “The Fab Five”—that make the most impact when it comes to enhancing security. The following chart outlines the Fab Five, and demonstrates how each market in the APJC region ranked its own strength across these practices.
If we look at Thailand, for example, 69.1% of organizations say they are adept at accurate threat detection, while only 28% of organizations in Taiwan say the same. Like in the previous charts, there is a lot of movement between how various markets reported their performance against these practices. However, it’s interesting to note that Taiwan remained consistent.
So does implementing the Fab Five improve resilience across organizations in APJC? Looking at the chart below, it’s safe to say that, yes, implementing the Fab Five does improve resilience. Organizations in APJC that did not implement any of the Fab Five practices ranked in the bottom 30% for resilience, whereas those that reported strength in all five rose to the top 30%.
While building resilience can sometimes seem like an elusive concept, we hope this data provides some concrete benchmarks to strive for in today’s security programs.
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The past couple of years have brought security resilience to the forefront. How can organizations around the world build resilience when uncertainty is the new normal? How can we be better prepared for whatever is next on the threat horizon? When threats are unpredictable, resilient security strategies are crucial to endure change when we least expect it.
In a previous blog post, we assessed security resilience in Europe, Middle East, and Africa (EMEA). Now, we take a look at organizations in the Americas to find out how they fare across four security outcomes that are critical for building resilience, based on findings from Cisco’s latest Security Outcomes Study. These outcomes include:
Based on the following chart, clear differences emerge when we examine these outcomes at the country level. The chart shows the proportion of organizations in each country that are reportedly “excelling” in the four outcomes contributing to security resilience.
What we see is that 52.7% of organizations in Colombia, for example, say their security programs are excelling at keeping up with the business, while only 35.3% report that they are excelling at avoiding major incidents. You can follow each country’s path through the four outcomes to see how they view their respective performance in certain areas.
What’s really at the crux of these differences in security resilience among countries? Is Colombia that much more resilient than Mexico? Do organizations in different countries have varying definitions of what resilience is, and how they perceive their success? Reasons behind these country-level differences can be attributed to a variety of things, including security maturity, cultural factors and other organizational parameters.
Find out how our customers in the Americas
are staying cyber resilient with Cisco
Knowing what we know about how organizations across the Americas view their resilience, how can they improve it? The Security Outcomes Study, Volume 2, sheds some light here. In the study, we uncovered five practices proven to boost overall success in security programs, dubbed as the Fab Five:
So, how did countries in the Americas rank their implementation of these Fab Five practices? If we look at Colombia, for example, 64% of organizations say their capabilities for accurate threat detection are strong, while only 48.1% of Canadian organizations say the same. There is a lot of movement around the top three countries: Colombia, Mexico and Brazil. The U.S. ranks fourth consistently across the board.
You may be wondering if implementing these five security practices improved resilience across organizations in the Americas. Our study found that organizations in the Americas that do not implement any of these five practices rank in the bottom 25% for resilience, whereas those that reported strength in all five practices rose to the top 25%.
Resilience is a cornerstone of cybersecurity. The ability to quickly pivot while maintaining business continuity and robust defenses is increasingly important in today’s world. If you would like more insight on how to build a cyber resilient organization, please check out our resilience web page and the full Security Outcomes Study.
Watch video: What is security resilience?
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What is it that customers truly want from their security? Is it simplicity? Robust protection? Agility and flexibility? Yes! In today’s uncertain world where new challenges are being thrown at IT teams each day, security must meet many diverse needs. At the end of the day, it’s about keeping the entire business resilient despite the chaos of the cyber world.
As hybrid work, the move to the cloud, and increasingly insidious threats all converge to create layers of complexity, security teams must be extra vigilant and ready for what’s next. They need a comprehensive, integrated security system whose various components share information and work together to pinpoint attacks and minimize organizational impact — without introducing undue friction.
With businesses, networks, clouds and devices becoming so interconnected, delivering next-level security to match the future of work is a formidable undertaking — one that few vendors are positioned to tackle. But thanks to our nearly 40-year heritage of providing and protecting a vast amount of the world’s networking infrastructure, Cisco is up for the challenge.
“At a moment’s notice, we were able to transition 80 percent of our workforce to be remote — and our company was never remote before. Because of our Cisco solutions, we were able to deploy everything and have people work well remotely with very minimal issues.”
— Joseph Rodriguez, Assistant Director of IT, Allied Beverage Group
Delivering security that is simple, powerful and resilient is something we’ve been executing on for years, yet it’s never been more critical than it is at this very moment. The month of June has afforded us the perfect opportunity to showcase exactly how we plan to keep our customers cyber resilient both now and in the future.
Read about the five dimensions of security resilience.
During the RSA Conference and Cisco Live, we announced our strategic plan for the Cisco Security Cloud, a global, cloud-delivered, integrated platform that secures and connects organizations of any shape and size. As we continue to move towards the Cisco Security Cloud vision, we recently unveiled several advancements in our portfolio across SASE, XDR and zero trust.
You can read our news announcement to learn more about security resilience and how we’re delivering it. But more important than the ‘how’ is the ‘why.’ Why Cisco? What makes us uniquely positioned to secure your resilience?
As I mentioned, our customers have trusted us with their networks for nearly four decades. Currently, 80 percent of the world’s internet traffic travels through Cisco infrastructure — so we have a pretty good handle on what’s going on out there. From a security standpoint alone, we have over 300,000 customers around the globe, including 100% of the Fortune 100.
As a leader in both networking and security, the breadth and depth of our solutions is unmatched. While other vendors are just beginning to join networking with security, we’ve been doing it for years. And yet, we’re continually finding ways to simplify our robust solutions for a streamlined user experience — no matter the size of your organization, where your employees work, or whether your applications are on-premises, in the cloud, or both.
Learn more about security resilience for the hybrid work era.
In addition to unparalleled infrastructure and expertise, our open, cloud-native architecture allows you to integrate with a wide range of third-party security and technology solutions for more seamless threat defense. This includes the major cloud vendors, enabling you to secure a multi-cloud environment without getting locked in with just one public cloud provider.
Additionally, all of our solutions are backed by Cisco Talos, one of the largest commercial threat intelligence teams in the world. Combined with in-depth visibility from our Cisco Secure technologies, Talos’ extensive insight into the threat landscape leads to rapid, highly effective detection and response.
Even more crucial than what we have to say is what we have heard from our customers surrounding the “new normal” for security. “I think what the security industry could use right now is a real business outcome-oriented viewpoint,” said Tom Doughty, vice president and CISO at Prudential Financial. “Meaning, what are the strategic business outcomes you’re trying to enable? Cisco can help security teams be more aligned to our business and more resilient by allowing us to see at a granular level what’s happening in our environment, especially in an extended network.”
For the law firm of George Sink, P.A., the demands of supporting hybrid work accelerated the company’s move to the cloud. The firm is now using Cisco’s new, turnkey SASE solution to securely serve its clients under any circumstance — be it a pandemic or a hurricane. According to the firm’s CIO, Timothy Mullen, “The ability to…re-establish connectivity in another region almost immediately, with my small IT team, is unheard of and a game-changing experience.”
From financial to legal transactions, and much more, we can secure it all with our open, integrated protection platform and unwavering focus on resilience. We even had the honor of securing the Super Bowl earlier this year, helping to safeguard mission-critical gameday operations.
“The Super Bowl and events of that magnitude require a humongous orchestration of interconnectedness, not only from a technology perspective but also a people standpoint,” said NFL Chief Information Security Officer, Tomás Maldonado. “What we’re trying to do is slow down the bad actors and make it more difficult for them to attack us and impact what’s happening on the field. But at the same time, we also have to look beyond the field and think about all the various parts of our business that could be affected by an attack — recognizing that our risk factors are always changing.”
To learn more about how to keep your business strong in the face of adversity, visit our resilience web page and check out the blog from Cisco’s Jeetu Patel, “Security Resilience for a Hybrid, Multi-Cloud Future.”
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As an early adopter of Cisco Secure Endpoint, Per Mar Security Services has seen the product evolve alongside the threat landscape. According to Dan Turner, CIO at Per Mar, the evolution of the Cisco security portfolio has helped the company remain cyber resilient during the pandemic and beyond.
We recently spoke with Turner to discuss how Per Mar uses Cisco technology to rapidly detect and mitigate threats, while still enabling employees to work from wherever they need to — whether it’s a conference, job site, or home office.
Per Mar Security provides physical security services to both homes and businesses, protecting roughly 75,000 customers across 16 U.S. states. The company began using Cisco Secure Endpoint almost a decade ago to defend against attacks on its various devices. Today, it’s the main point of defense in making sure the company’s endpoints are safe. Cisco Secure Endpoint integrates with the other security products in Per Mar’s environment via Cisco SecureX.
SecureX brings together disparate security technologies from both Cisco and third parties to provide unified visibility and control. “This allows us peace of mind to know that we have the whole Cisco Secure solution being an extra set of eyes for us and making sure our customers and end users all stay safe and secure,” says Turner.
Per Mar has roughly 3,000 employees using a variety of devices on the company’s network — from Windows machines to iOS and Android devices. “We have become very mobile over the years, so working off tablets and mobile devices is how we get business done,” Turner explains. “Finding a tool like Cisco Secure Endpoint that can work across all those platforms and give my team one pane of glass to manage everything has been hugely important for us.”
This capability has enabled Per Mar to continue to operate smoothly in the midst of the pandemic. The company leveraged its existing infrastructure to spin up virtual workspaces for all of its employees within a week so they could work securely from home.
“Our Cisco systems and security frameworks allowed Per Mar to move
quickly and safely to support our employees when the pandemic hit.”— Dan Turner, CIO, Per Mar Security Services
Even before the pandemic, Cisco Secure Endpoint was able to swiftly remediate malware that found its way onto Per Mar’s network when employees worked remotely to attend conferences, for example, or to tend to other off-site obligations.
Per Mar Security provides critical protection from hazards such as burglary and fires for homes, manufacturing facilities, hospitals, college campuses, and more. It also secures special events such as high-profile football games and political conventions. Reliable IT and security systems are imperative for this work. “Without the infrastructure we have, we simply can’t provide services for our customers,” says Turner.
In addition to quickly detecting and blocking threats, the Cisco Secure portfolio integrated through SecureX has also dramatically improved Per Mar’s threat hunting and investigation capabilities. Being able to rapidly analyze data from multiple Cisco tools together in one place has enabled the company’s security team to efficiently identify the origin of a compromise down to the exact device and behavior that caused it. This ensures that the root cause can be addressed in a timely manner — often within a single day or even just a few hours.
“All those analytics allow my team to stay nimble, adapt as threats evolve, and capture any zero-day exploits that are sitting out there,” says Turner. “With Cisco Secure Endpoint, our mean time to detection is measured in hours, if not minutes, versus months or years. Because of how it ties back to the rest of the security stack that we use from Cisco, my team is able to go back through and pinpoint compromised systems in record speed.”
As the threat landscape and work environments continue to shift with the emergence of hybrid work, Per Mar remains secure. Its multi-layered defense provides robust protection against the full range of threat vectors. “Our Cisco technologies are just as critical today as they were when the world stopped spinning,” says Turner.
We are honored to play such a significant role in Per Mar’s continued success. Find out how your organization can maintain security resilience in the face of constant change.
Watch video: Per Mar Security gains threat visibility with Cisco Secure Endpoint
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Security resilience isn’t something that happens overnight. It’s something that grows with every challenge, pivot and plot change. While organizations can invest in solid technology and efficient processes, one thing is critical in making sure it translates into effective security: people.
What impact do people have on security resilience? Does the number of security employees in an organization affect its ability to foster resilience? Can a lower headcount be supplemented by automation?
In a world where uncertainty is certain, we recently explored how people can contribute to five dimensions of security resilience, helping businesses weather the storm.
Through the lens of our latest Security Outcomes Study – a double-blind survey of over 5,100 IT and security professionals – we looked at how people in SecOps teams can influence organizational resilience.
SecOps programs built on strong people, processes and technology see a 3.5X performance boost over those with weaker resources, according to our study. We know that good people are important to any organization, and they are fundamental to developing capable incident response and threat detection programs.
Why are detection and response capabilities important to look at? Because they are key drivers of security resilience. In the study, we calculated a ratio of SecOps staff to overall employees for all organizations. Then, we compared that ratio to the reported strength of detection and response capabilities.
What we can clearly see is that organizations with the highest security staffing ratios are over 20% more likely to report better threat detection and incident response than those with the lowest. However, the overall average highlights that organizations not on the extreme ends of the spectrum are more likely to report roughly equal levels of success with SecOps — indicating that headcount alone isn’t a sure indicator of an effective program or resilient organization. It can be inferred that experience and skills also play a pivotal role.
But what about when an organization is faced with a “people gap,” either in terms of headcount or skills? Does automating certain things help build security resilience? According to our study, automation more than doubles the performance of less experienced people.
In the graph above, the lines compare two different types of SecOp programs: One without strong people resources, and one with strong staff. In both scenarios, moving to the right shows the positive impact that increasing automation has on threat detection and incident response.
Out of the survey respondents, only about a third of organizations that lack strong security staff, and don’t automate processes, report sound detection and response.
When one of three security process areas (threat monitoring, event analysis, or incident response) is automated, we see a significant jump in capability among organizations that say their tech staff isn’t up to par. Automating two or three of these processes continues to increase strength in detection and response.
Why does this matter? Because over 78% of organizations that say they don’t have adequate SecOps staffing resources still report that they are able to achieve robust capabilities through high levels of automation.
When it comes to security resilience, however, we have to look at the whole picture. While automation seems to increase detection and response performance, we can’t count people out. After all, over 95% of organizations that have a strong team AND advanced automation report SecOps success. Organizations need to have the right blend of people and automation to lay the foundation for organization-wide security resilience.
As your business continues to look towards building a successful and resilient SecOps program, figuring out how to utilize your strongest staff, and where to best employ automation, will be a step in the right direction. Learn about other ways to build your organization’s security resilience to meet future challenges.
For more key findings, download the full
Security Outcomes Study
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There are some very tough questions I’ve come across in my time. How does one walk into Mordor, if not simply? Why isn’t there a special name for the tops of your feet? (Credit to Lily Tomlin for that one.)
For a security leader, the toughest questions are often around security buy-in: How do you achieve active support across the organization for building resilience? Is there a way to overcome legacy systems, and perhaps even more crucially, legacy mindset?
To help answer those questions, three experts recently joined me for a live Cisco Chat. They offered context and insights into how a security leader might want to approach this scenario.
Meet the experts
I was joined by Liz Waddell, Incident Response Practice Lead at Cisco Talos, who’s often there at ground zero for data breaches, helping teams put out fires in remediation. She’s also been instrumental in shoring up network resilience for our customers in Ukraine.
Also, “Accidental CISO” (AC), Chief Information Security Officer, who was just trying to get SOC2 and ISAC certifications for a vendor when he was abruptly named CISO of his organization.
And finally, Christos Syngelakis, CISO, and Data Privacy Officer at Motor Oil Group. We asked Christos how he was able to align security resilience considering the digital transformation.
Our experts gave us their top four tips for getting the buy-in of the business when it comes to security resilience.
To get company-wide buy-in, we need to approach IT decision-makers with the mindset of making their lives easier. As Christos says, “You must be blended with the business mindset and understand what they really need.”
Accidental CISO (“AC”) adds, “Then you can implement tools and processes that also happen to address security risks, but that first and foremost are going to make everyone’s lives easier.” After that, he states you next rally support to help solve those problems by leveraging key relationships, and become an advocate for improving conditions from their perspective.
AC went on to give an example of a methodology that worked in his organization – “Happy Path Thinking.” The general thought with this approach is that other groups in the organization know their areas better than any security team ever will:
“Labelling happy path thinking was very helpful to get the organization to step back and consider what doomsday scenarios would wreck their plans and make it impossible for them to operate.
“We established standard design patterns and team norms to mitigate those doomsday scenarios. And we did this with input from across the business – engineering, product management, the development team infrastructure, customer support, and other groups.”
AC went on to talk about the gamification aspect of happy path thinking, and the importance of creating a safe space to do it:
“We turned it into a fun game. It was never personal in any way – we used objective neutral language. People didn’t end up feeling attacked when assumptions were challenged because the whole purpose of this was to try and think of risks that would blow up their entire thinking.
“The consistency of doing these exercises, and the creation of the safe space, were both crucial. We wanted to ensure that somebody who was not a developer could still make a suggestion. And nobody was going to tell them to stay in their lane. For example, the customer support team gave us valuable insights, because they are the ones on the frontlines.”
It’s all about people. It is through contextualizing security in the realm of human problems, solutions and lifesavers that gives our solutions relevance in the eyes of the humans that run these businesses, and allows us to get out of our own way.
This is best accomplished by getting to know the people with their “boots on the ground” – they’ll let you know where the weak spots are. “People think C-levels are most important (CISO, CIO, CFO), but the most effective relationships were at manager/director levels,” says AC.
“They own the day-to-day implementation of the controls, processes, and business operations in general. Working closer to ground-level let me better understand how the business worked and how to solve their problems and manage risk at the same time.”
Ultimately, security resilience buy-in comes when you can get out your own way. As Christos put it, “you must give them a safe way to do what they already want to do.”
Liz made the point that “The best Business Continuity plans have the roles and responsibilities marked out very clearly.” She then reflected on her onsite visits with customers:
“One of the things that I’ve often noticed is that it’s rarely made clear where the handoff is between your incident response team and whomever is managing your Business Continuity and Disaster Recovery (BCDR) plan.”
For many organizations, the IR team and the BCDR team are separate. Liz pointed out that these organizations may be missing an opportunity for alignment:
“We want to make sure that that handoff/partnership is going to be aligned in the best possible way. And that typically comes down to who is making your business decisions.
“For example, who has the authority to say we’re going to shut off the internet? That’s a pretty big call. Are we are going to do an entire enterprise password reset, and what does that involve?”
What’s crucial here is that the inputs that are developed during the BCDR plan, can often be applied directly to your incident response plan.
We lean back on the adage often in security, “it’s not a sprint; it’s a marathon.” Christos cautions, “Do not be disappointed. Keep trying to push the environment where it needs to go. It will not turn fast.” This is good to keep in mind when we pride ourselves on results, but they can be slow in coming. It’s also good to remind the organization in question, who might be expecting the same thing.
Work on making security improvements to your environment every day, and your security posture will grow, Christos continues. However, you won’t notice a big change from day to day, but when the activities are reviewed, the progress becomes apparent.
It is in constant, diligent, and persistent methods that your legacy systems will improve from their current capabilities to where they need to be to secure the technology of today.
By setting “slow and steady” expectations, you can gain the support of your employees, management, and C-Level for the long-haul.
Liz supports this theory: “I always make the joke that we’re not CSI Cyber. That’s not how actual security works. Ideally, you’ll have the infrastructure in place to enable a quick response. But it’s important for the C-suite and those who are making business decisions to understand that sometimes, they’re going to have to wait for an answer, and why that is.
“As the security team we’re going to get you answers as quickly as possible. But understand that we’re also going to need to take a breath and figure out what’s going on, so we can make an informed decision about what to do next.”
“Security resilience is the ability to protect the integrity of every aspect of your business in order to withstand unpredictable threats or changes – and then emerge stronger,” Neville Letzerich, VP of Marketing, Cisco Secure states.
However, improvement is deliberate and methodical, and security needs to find a way it can “fit in” without slowing down progress. The desire for speed, constant advancements, and ever more complex networks, technologies, platforms requires clear communication and expert execution.
You can check out more in our eBook, Building Security Resilience: Stories and Advice from Cybersecurity Leaders. It covers more firsthand accounts from Liz, AC, Christos and 10 other industry professionals sharing how they built security resilience within their organizations.
Find this blog helpful? Here’s a couple more you might like:
View all our blogs on security resilience here.
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Eighty-one percent of organizations told Gartner they have a multi-cloud strategy. As more organizations subscribe to cloud offerings for everything from hosted data centers to enterprise applications, the topology of the typical IT environment grows increasingly complex.
Now add the proliferation of hybrid work environments, the rapid ascendance of Internet of Things (IoT) devices, and an increasingly sophisticated and malicious cyber threat landscape, and it becomes immediately clear that protecting the integrity of your IT ecosystem is now a next-level problem.
In an unpredictable world, organizations everywhere are investing in initiatives that will infuse resilience into every aspect of their business, from finance to supply chains. To protect those investments, we believe they also need to invest in security resilience — the ability to protect your business against threats and disruption, and to respond to changes confidently so you can emerge even stronger.
This requires a next-level solution.
That’s why we’re building the Cisco Security Cloud — a global, cloud-delivered, integrated platform that secures and connects organizations of any shape and size. This cloud-native service is aimed at helping you protect users, devices and applications across your entire ecosystem. It will be a comprehensive, integrated set of services designed to scale with your business.
The Cisco Security Cloud will directly address these challenges by bringing together the depth and breadth of the Cisco security portfolio, and is:
We have been on this journey for years. We at Cisco Secure have been delivering key components of this security cloud, and those solutions already protect 840,000 networks, 67 million mailboxes and 87 million endpoints for customers the world over.
And today at the RSA Conference, we’re taking the next step by announcing our latest innovations addressing four key areas:
Today we are announcing Cisco’s turnkey Secure Access Service Edge (SASE) offering, Cisco+ Secure Connect Now, to simplify how organizations connect and protect users, devices, data, and applications, anywhere. Built on the Meraki platform, and available as a subscription, it unifies security and networking operations, as well as client connectivity and visibility into a single cloud-native solution, that can be set up in minutes.
Cisco is continuing to build out continuous trusted access solutions that that constantly verify user and device identity, device posture, vulnerabilities, and indicators of compromise. To evaluate risk after authentication, location information is critical, but we think GPS data is too intrusive. So today we are introducing a new patent-pending Wi-Fi Fingerprint capability (available in Public Preview this summer) to understand user location without compromising location privacy. We are also announcing new Session Trust Analysis capabilities to evaluate risk after login by using open standards for shared signals and events. We will unveil the first integration of this technology with a demo of Duo MFA and Box this week.
As organizations become more interconnected as ecosystems, and attacks become more sophisticated and personalized, it is no longer adequate to evaluate risk and threats generically across the industry. Organizations need deeper levels of advice and expertise. We are excited to launch the new Talos Intelligence On-Demand service, available now, offering custom research on the threat landscape unique to each organization. Talos Intelligence on Demand can assist with custom research, and brief our customers on the unique risks, threats, and mitigation strategies for their organizations.
Simplification is critical to driving better security efficacy. To that end, we are excited to announce the new Cisco Secure Client (available this summer), combining AnyConnect, Secure Endpoint, and Umbrella, to simplify how administrators and users manage endpoints. This follows the launch of the new cloud-delivered Secure Firewall Management Center, which unifies management for both cloud and on-premise firewalls.
There is more work to be done, of course, and today’s announcements at the RSA Conference are the latest advances in support of this vision. We will continue working on all aspects of the Security Cloud to improve our customers’ security resilience in the face of unprecedented change and increasing threats. Because next-level problems deserve next-level solutions.
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Sometimes in order to move forward effectively, it’s good to take stock of where we’ve been. In this blog, we’ll review a concept that has been foundational to networking and cybersecurity from the beginning: the session. Why focus on the session? As the philosophy of Zero Trust is adopted more broadly in the security industry, it’s important to understand the building blocks of access. The session is a fundamental component of access to any resource.
To get things started, let’s start with a definition. A simple definition of a session might be: “a period of time devoted to a particular activity.” Not so bad, but the complexity for internet and network security springs from scoping the “particular activity.”
The internet exists on top of a standardized suite of protocols that govern how data can be transmitted or exchanged between different entities. This suite, now generally referred to as the TCP/IP stack, is comprised of four distinct layers that delineate how data flows between networked resources. This is where the scoping of a session becomes obscure. The “particular activity” could refer to the network layer, which is responsible for establishing communications between the actual physical networks. Or, perhaps the activity refers to the Internet layer, which ensures the packets of data reach their destinations across network boundaries. The activity could also be the transport layer, responsible for the reliability of end-to-end communication across the network. It could also be referencing the application layer, the highest layer of the TCP/IP stack, which is responsible for the interface and protocols used by applications and users. For the familiar, these layers were originally defined in the OSI model.
This layering framework works well for establishing the distinct session types and how we can begin to protect them. However, the rise of cloud-based services means we must now also look at how sessions are defined in relation to the cloud — especially as we look to provide security and access controls. At the application layer, we now have client devices with web browsers and applications that communicate to a cloud service. Additionally, cloud services can be one or a combination of SaaS, PaaS and IaaS, each defining their own session and thus access.
With all the different classes of sessions, there are different mechanisms and protocols by which authentication and authorization are employed to eventually provide that access. All sessions use some type of account or credential to authenticate and evaluate a set of variables to determine authorization or access. Some of these variables may also be similar across different sessions. For example, an enterprise may evaluate the device’s security posture (e.g. it is running the latest OS patches) as a variable to grant access at both the network and application layer. Similarly, the same username and password may be used across different session layers.
However, each layer might also use distinct and specific variables to evaluate the appropriate access level. For instance, the network interface layer may want to ensure cryptographic compliance of the network interfaces. A cloud service may evaluate geographical or regional compliance. The common practice today is to have every session layer act alone to make its own access decision.
Let’s take a step back and review.
Now, let’s explore something new: what if the variables and access evaluation outcomes were shared seamlessly across session layers?
What if recent network context and activity were used to inform cloud access decisions? Or, recent user access decisions across the network layers be used to inform cloud application controls? Think about the enhanced resilience provided if network-based risk signal like packet information could be appropriately mapped and shared with the cloud application layer. Sharing information across session boundaries provides more robust fulfillment of Zero Trust principles by striving to evaluate security context as holistically as possible at the time of access.
In order to build a future where security decisions are informed by broader and continuous context, we’ll need tools and protocols that help us bridge tools and map data across them. To provide improved access and security, both the bridge and the correct mapping must be in place. It’s one thing to get the data transferred to another tool, it’s quite another to map that data into relevance for the new tool. For example, how do we map a privileged application credential to a device? And, then how do we map relevant context across systems?
The good news is that work is starting to enable a future where regardless of session definition, security context can be mapped and shared. Protocols such as the Shared Signals and Events and the Open Policy Agent are evolving to enable timely and dynamic signal sharing between tools, but they are nascent and broader adoption is required. Cisco has already contributed a technical reference architecture as a guide for Shared Signals and Events. We hope that by accelerating the adoption of these standards the industry gets one step closer to actively sharing relevant security context across OSI layers. While the road ahead won’t be easy, we think the sharing signals will make for a more resilient and robust security future.
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Hybrid work is here to stay. According to our survey, only 9 percent of the global workforce plans to return to the office full time. Employees have become accustomed to working from home and on-the-go, and modern organizations will need to keep up with this shift to retain much-needed talent.
While flexibility has become king, many people may also miss in-person collaboration, and will want to meet with others in the office on an ad hoc basis. Businesses will need to be ready for this future of work, and empower their employees to easily conduct their roles from the office, home, coffee shop, or anywhere in between.
While it may sound daunting, it doesn’t have to be. With the right strategies and technologies in place, hybrid work can afford an organization many opportunities. It can introduce enhanced levels of agility and resilience for better company performance. It can help businesses attract skilled professionals in a competitive market. And it can also lead to cost savings, greater operational efficiencies, and improved environmental sustainability.
Of course there will always be challenges. One such challenge is cybersecurity, and hence, security resilience. With more assets to keep track of in more places, hybrid work can lead to gaps in visibility and control, providing attackers with additional ways to get in. But while attackers work hard to get into your network, Cisco continues to innovate to keep them out, no matter where your devices or users may go.
Many of the core security architectures we have been building and offering for the past several years will help to ensure a smoother transition to hybrid work, as well as greater security resilience:
Just as the workplace has evolved, so has the threat landscape. To make things even easier, we have put together the Cisco Secure Hybrid Work solution to provide exactly what you need to keep your business safe in this new work environment. All of our security technologies are backed by the superior threat intelligence of Cisco Talos, so customers can quickly adapt to detect and combat the latest risks. Talos also offers robust incident response services to help companies prepare for, respond to, and rapidly recover from attacks.
Learn how Mediapro used Cisco technologies to transition to hybrid work.
We continue to innovate to make sure our customers are prepared for what’s next. Most recently, we launched the Cisco Secure Firewall 3100 Series, which is specifically designed for hybrid work. The new firewall supports more remote workers with up to six times faster VPN performance, and also delivers a strong video conferencing experience. Cisco Secure Firewall enhances visibility and threat detection even in encrypted traffic, and helps strengthen your zero trust security posture. It also integrates with Cisco SecureX for rapid incident response.
Additionally, we recently unveiled the Cisco SecureX device insights feature. Device insights allows organizations to collect and correlate data from multiple sources to determine which devices are in an environment, where they are located, who is accessing them, their security status, and more. With so many new machines connecting to corporate infrastructure, this level of information is crucial for safeguarding the future of work.
In addition to security, Cisco’s broad hybrid work portfolio spans collaboration, networking, and IoT. With a nearly 40-year history of providing secure connectivity around the globe, we are well-equipped to empower workers to perform their best from anywhere.
“Security has always been a high priority with our extensive and intricate network but was even more critical once the pandemic began,” said Lukene Berrosteguieta, head of security operations at energy company, Repsol. “[Cisco] Business Critical Services has supported our efforts every step of the way to enhance and maintain network security across our entire infrastructure to ensure the safety of our customers and workers.”
According to Dan Turner, CIO at Per Mar Security Services, “Once COVID-19 hit the United States…we leveraged our existing infrastructure to spin up virtual workspaces for all our employees within a week so that they could work from home…. Our Cisco systems and security frameworks allowed Per Mar to move quickly and safely to support our employees.”
The way we work has forever changed, and will continue to evolve. We must enable our teams to be productive and competitive no matter what comes next. Learn how you can boost your organization’s security resilience for the years ahead.
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Companies aren’t doing business the way they used to, and the shift to hybrid work has forced many to become increasingly security resilient or cease operations. The global food market is no exception.
One of our valued customers, Leng-d’Or, was faced with a challenge during the pandemic that could have interrupted its production line, but by some quick thinking, skilled leadership and a close partnership with Cisco they were able to pull through stronger than before.
Leng-d’Or is a Spanish multinational food company, supplying upwards of 800 customers, with 80% of them outside of Spain. I’ve personally tried their snacks – they’re delicious. So you can imagine my relief when I found out we’d be able to help them overcome a significant manufacturing hurdle that could have brought my snack supply to a halt.
The pandemic had an immediate impact on the global economy, and in particular food producers who were already dealing with problems of their own. To compound matters, climate change altered the reliability and supply of raw materials such as corn and flour, so researchers needed to find new ways to update recipes and change formulas.
It had all been going fine for Leng-d’Or, who would send its scientists from Spain to its U.S. facilities several times a year to collaborate in the development of new processes. It was a great system.
And then the pandemic struck. Suddenly, food researchers could no longer get on a plane and be testing the next day. Visibility into the production line, processes and vital manufacturing machines was blocked. And, even if you could spin up a video call – who’s to say you could do it securely? Webex Expert on Demand at Leng-d’Or is connecting geographically dispersed teams with equipment to achieve improved productivity and higher first-time fix rates while reducing physical travel.
So, you see the problem. We’ll show you how Leng-d’Or partnered with Cisco for a solution.
Using Cisco SecureX cloud technology, Leng-d’Or was able to deploy an end-to-end security solution that spanned its network, cloud, email, and endpoints, keeping the company up and running as its international supply chain went remote. Then, the company implemented Webex, which enabled its team to collaborate remotely to still test out and manufacture new products in the U.S. (while looking on virtually from Spain).
Leng-d’Or tapped Webex Expert on Demand for RealWear and Cisco Meraki for smart cameras and sensors that allowed them to make real-time changes to their machines – from a different continent. From their Spanish headquarters, they were also able to collaborate with their U.S. counterparts in real- time through the Webex app, exchanging drawings and formulas securely. Cisco technologies are helping Leng-d’Or close the knowledge gap by connecting workers from the factory floor to experts at other locations while allowing them to keep their hands free to work instead of holding a smartphone or tablet.
They could have let pandemic cybersecurity issues disrupt their workforce, but they didn’t. They could have let global travel restrictions slow their scale, but they didn’t. Instead, they employed Cisco solutions that allowed them to not only detect threats up to 90% faster, but also develop products collaboratively in a completely remote environment, continuing New Product Introduction (NPI). The company also noted that, “The cost reduction in travel and time as well as the increase in productivity associated with the project was remarkable.”
We’ll share with you just how they did it by letting them tell the story. Here is our interview with Cisco cybersecurity advocate, Enric Cuixeres, head of information technology at Leng-d’Or. He lends his expertise as a valuable member of our Cisco global customer initiative, Cisco Insider Advocacy.
Outside of business continuity, what would you say the outcome is of using Meraki, RealWear and Webex for Leng-d’Or?
Enric: In addition to traditional video collaboration, we were facing the need to integrate live images as well as very specific views of our machines. To do this, we decided to integrate the video stream of the Meraki MV smart cameras and Webex Expert on Demand in RealWear in a private Cisco Webex room. Thanks to this action, we were able to have a complete global picture of the whole process in real-time.
In addition, we could have eyes on the front line, which showed us very specific images of what we needed. The synchronization of the audio allowed us to have a conversation in real-time with our team in the first line of work. Thanks to this collaboration strategy, it is possible to develop products collaboratively completely remotely.
The cost reduction in travel and time as well as the increase in productivity associated with the project was remarkable. In any case, and since we were in the middle of a pandemic, without this technology we would not have been able to develop these kinds of products.
How does Cisco Secure help you stay competitive and continue the normal flow of work?
Enric: Thanks to Cisco Secure we can now detect a security breach in real-time. Every day, between five and seven inbound emails with malicious URLs were blocked at our perimeter thanks to Cisco Secure Email and Secure Email Phishing Defense.
If the threat comes from a traditional URL or compromised business link, the integration of Cisco SecureX with Cisco Umbrella, Cisco Secure Firewall and Cisco Secure Endpoint gives us real-time visibility into the problem.
Also, thanks to the automation and detection capabilities from Secure Endpoint’s Orbital Advanced Search, we can be proactive in our cybersecurity tasks. Preventing a high-level incident in a big company is an incredibly valuable way to reduce costs.
What are some of the benefits that you have gained from using the Cisco platform?
Enric: Leng-d’Or reduced the time to detect threats by 90% thanks to the single pane of glass provided by Cisco SecureX. During a one-week period, there were between 2-5 confirmed threats blocked.
Along with that between 4-6 malicious URLs from inbound email were blocked, and 2-4 malicious URLs from the Cisco Umbrella virtual appliance or roaming client were blocked during the same period with Cisco SecureX.
The point here is that without Cisco technology, during the pandemic our work would have come to a complete stop. Developing a new product is a team job. A lot of people from different areas must come together, so Cisco SecureX allowed us to collaborate across borders during COVID and know that we were doing so securely. Thanks to that, our business continued, uninterrupted.
The Leng-d’Or and Cisco partnership
To recap, here’s how Leng-d’Or was able to improve their security architecture to become more resilient:
Leng-d’Or is the story of a great company that used a challenge to come out on top, instead of lagging behind in a time of crisis. They were able to turn adversities into assets as they took the opportunity to reinvent themselves through new, adaptable processes and secure Cisco technologies that allowed them to find new ways of doing business better.
Using Cisco SecureX, Leng-d’Or was able to secure their intellectual property, enable hybrid work with Cisco’s Webex Expert on Demand, and secure their cloud and edge technologies to transform their infrastructure — and their business.
You can find out more about the Leng-d’Or success story here: https://www.webex.com/customers/leng-dor.html
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Cybersecurity professionals have dedicated their careers to protecting organizations and building resilience. And today, that job is tougher than ever. When we think of security resilience, is it just another buzzword to describe a reactive approach to security?
I had the opportunity to speak with Mark Lynd, Head of Digital Business at NETSYNC and ranked as one of the Top 10 Onalytica Global Cybersecurity Influencers in 2022. During our conversation, he explained his cybersecurity philosophy and how the company he works for helps other organizations achieve their cybersecurity goals.
Cristina Errico: I would love to hear your thoughts about how your security efforts and policy affected your entire organization by delivering security resilience across the supply chain, finance, organizational operations, and customer trust.
Mark Lynd: What’s interesting about it is that NETSYNC is a Value-Added Reseller – we’re a huge Cisco partner. And because we are such a diverse and widespread organization, we have operations in the Middle East, Africa, parts of Europe, and North America. We have a first-hand understanding of what the Cisco security portfolio can do to support global technology activities. Not only do we recommend these products, but we use these products ourselves every day.
CE: That’s powerful, isn’t it? When you can say that you’re selling a product that you use, as well. That would obviously help build a case for a resilient security strategy. How does your organization build security resilience?
ML: One way is through the careful stewardship of our supply chain. We have a large supply chain, consisting of warehouses around the world. Most of those who worked in those warehouses did so unselfishly throughout the pandemic. Those employees and our leadership knew we had the responsibility to deliver to governments, counties, hospitals, and schools, who were all dependent upon us for their technology used to provide their critical services.
“With Cisco as our vendor, we knew that our supply chain would remain secure. We made sure that everybody throughout the supply chain, including the warehouse workers on their devices, had that capability and supported our efforts. When thinking about security resilience, that level of trust is a big deal.”
It allowed our supply chain to keep flowing, serving underserved businesses like schools, which the students rely on for breakfast, lunches and education. Keeping those open and supporting them was a big part of our effort… Being able to do that during the pandemic utilizing the Cisco security portfolio was critically important to the kids, parents and community.
An area that is not being explored deeply enough is threat intelligence. People don’t really look at threat intelligence to understand what threats are relevant and legitimate, and what they should be protecting themselves against. Once they understand what the threats are, it changes. You must continually make that investment in time, effort, and money to understand your threats. You need to position your incident response to be able to respond to those threats quickly and thoroughly. Ensuring your incident response plan is tested and actionable against relevant threats is critical.
Anticipation and preparation is the way to prepare for the worst. You’ll be able to provide those critical services that you need to your constituents. That’s an incredible piece. But to do that at the very beginning, you must have threat intelligence.
“You have to understand what threats you’re trying to detect, and then which ones you’re trying to recover from. If any of those are out of imbalance, or if you are looking at the wrong threats, you’re going to be in serious trouble.”
CE: When you talk to these people, do you give specific examples of where it’s gone wrong?
ML: One that immediately comes to mind, and perfectly sums up part of the problem, is when we worked with a college that was provided with a lot of public funding. Their intent was to make investments in infrastructure solutions to address the IoT security problem, which is a big problem on educational campuses. But, when we went through and discussed the threat intelligence with them, they only knew about three threats out of nine – all the rest were missed completely. Ultimately, this changed the way they were going to use this funding to yield stronger results, but that comes a little later in this story.
Part of the problem was that they were looking at attacks in a very old way, thinking about very simple exploit techniques. They weren’t thinking about the sophisticated state-sponsored attacks by bad actors trying to steal patent ideas and intellectual property. The CISO was incredulous and unfortunately had a false sense of security that he shared with others in the organization.
We performed a penetration test as part of a red team exercise, and the resulting report was quite unflattering. The CISO called me in a panic and asked me if I could get the team to bring down the larger results to just an executive summary. I explained the ethical responsibility of accurately presenting the results to an organization receiving public funding. Unfortunately, when we presented the results to the administration, they were shocked and made changes, which included letting him go shortly thereafter versus making it a teaching moment.
The real problem was not the findings in the report. It was that they weren’t making their security investments in the right areas where there were actual threats were. Instead, they implemented the most popular security measures or easiest to fund, which led to poor results and ultimately changes in their approach. Thankfully, these changes have led to better outcomes and results.
CE: The overarching message I’m getting here is that preparation is key. Organizations need to be prepared for these threats and new challenges, not just those from 5 or 10 years ago. They have to be thinking about now and relevant threats.
ML: Many of my clients wonder and ask me how they can get their leadership or the board to invest in better protection. I explain that, as a security professional, you have a higher responsibility. You need to go out and share with your leadership that proper security and resilience is a journey, not a destination. So, not only are they going to have to make further investments again this year, but the next year, and years to follow because the threats are going to change, evolve and the environment is going to change. Bad actors are emboldened and investing in their nefarious activities. To protect the organization, its employees and customers are going to have to invest and evolve, as well.
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Cisco spoke to 13 cybersecurity leaders around the world to hear their stories and understand how they have successfully integrated security resilience into their organizations. Get their perspectives and advice in our latest eBook here: Building Security Resilience: Stories and Advice from Cybersecurity Leaders
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