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A 21-year-old New Jersey man has been arrested and charged with stalking in connection with a federal investigation into groups of cybercriminals who are settling scores by hiring people to carry out physical attacks on their rivals. Prosecutors say the defendant recently participated in several of these schemes — including firing a handgun into a Pennsylvania home and torching a residence in another part of the state with a Molotov Cocktail.
Patrick McGovern-Allen of Egg Harbor Township, N.J. was arrested on Aug. 12 on a warrant from the U.S. Federal Bureau of Investigation. An FBI complaint alleges McGovern-Allen was part of a group of co-conspirators who are at the forefront of a dangerous escalation in coercion and intimidation tactics increasingly used by competing cybercriminal groups.
Prosecutors say that around 2 a.m. on Jan 2, 2022, McGovern-Allen and an unidentified co-conspirator fired multiple handgun rounds into a residence in West Chester, Pa. Fortunately, none of the residents inside the home at the time were injured. But prosecutors say the assailants actually recorded video of the attack as “proof” that the shooting had been carried out.
A copy of that video was obtained by KrebsOnSecurity. According to investigators, McGovern-Allen was one of the shooters, who yelled “Justin Active was here” as they haphazardly fired at least eight rounds into the lower story of the West Chester residence.
On Dec. 18, 2021, police in Abington Township, Pa., responded to reports of a house fire from homeowners who said it sounded like something was thrown at their residence just prior to the fire.
Weeks later, on the day of the shooting in West Chester, a detective with the Westtown East Goshen Police Department contacted the Abington police and shared another video that was circulating on several online message boards that appeared to show two individuals setting fire to the Abington Township residence. The criminal complaint said the two police officers agreed the same suspect was present in both videos.
A copy of that video also was obtained by KrebsOnSecurity, and it shows at least two individuals smashing a window, then lighting a rag-soaked Mad Dog 20/20 grape wine bottle and hurling it at the side of the home [Update: My apologies for the file download link, but YouTube just deleted both of the videos included in this story — for allegedly violating their community standards].
“The Molotov cocktail caused the immediate surrounding area to ignite, including the siding of the house, grass, and the wooden chair,” the government’s complaint against McGovern-Allen states. “The two suspects then fled on foot toward the street and begin yelling something when the video stops.”
The government mentions the victims only by their initials — “K.M.” in the shooting and “A.R.” in the firebombing — but said both had been the target of previous harassment by rival cybercriminal groups that included swatting attacks, wherein the perpetrators spoof a distress call to the police about a hostage situation, suicide or bomb threat with the goal of sending a heavily-armed police response to a targeted address.
A number of previous swatting incidents have turned deadly. But these more “hands-on” and first person attacks are becoming increasingly common within certain cybercriminal communities, particularly those engaged in SIM swapping, a crime in which identity thieves hijack a target’s mobile phone number and use that to wrest control over the victim’s various online accounts and identities.
The complaint mentions a handle and user ID allegedly used by McGovern-Allen’s online persona “Tongue” on the Discord chat service, (user: “Tongue#0001”).
“In the chats, [Tongue] tells other Discord users that he was the person who shot K.M.’s house and that he was willing to commit firebombings using Molotov Cocktails,” the complaint alleges. “For example, in one Discord chat from March 2022, [the defendant] states ‘if you need anything done for $ lmk [“let me know”]/I did a shooting/Molotov/but I can also do things for ur entertainment.”
KrebsOnsecurity reviewed hundreds of chat records tied to this Tongue alias, and it appears both attacks were motivated by a desire to get back at a rival cybercriminal by attacking the female friends of that rival.
Recall that the shooters in the West Chester, Pa. incident shouted “Justin Active was here.” Justin Active is the nickname of an individual who is just as active in the same cybercriminal channels, but who has vehemently denied knowledge of or participation in the shooting. Justin Active said on Telegram that the person targeted in the shooting was his ex-girlfriend, and that the firebombing targeted another friend of his.
Justin Active has claimed for months that McGovern-Allen was responsible for both attacks, saying they were intended as an intimidation tactic against him. “DO THE PATRICK MCGOVERN ALLEN RAID DANCE!,” Justin Active’s alias “Nutcase68” shouted on Telegram on Aug. 12, the same day McGovern-Allen was arrested by authorities.
Justin Active’s version of events seems to be supported by a reference in the criminal complaint to an April 2, 2022 chat in which Tongue explained the reason for the shooting.
“The video/is [K]’s house/getting shit/shot/justin active/ was her current bf/ the reason it happened,” Tongue explained. “So that’s why Justin active was there.”
The Telegram chat channels that Justin Active and Tongue both frequented have hundreds to thousands of members each, and some of the more interesting solicitations on these communities are job offers for in-person assignments and tasks that can be found if one searches for posts titled, “If you live near,” or “IRL job” — short for “in real life” job.
A number of these classified ads are in service of performing “brickings,” where someone is hired to visit a specific address and toss a brick through the target’s window.
“If you live near Edmonton Canada dm me need someone bricked,” reads on Telegram message on May 31, 2022.
“If you live near [address redacted] Lakewood, CA, dm [redacted] Paying 3k to slash the tires,” reads another help wanted ad in the same channel on Feb. 24, 2022. “If you live near here and can brick them, dm [address omitted] Richland, WA,” reads another from that same day.
McGovern-Allen was in the news not long ago. According to a Sept. 2020 story from The Press of Atlantic City, a then 19-year-old Patrick McGovern Allen was injured after driving into a building and forcing residents from their home.
“Police found a 2007 Lexus, driven by Patrick McGovern-Allen, 19, that had lost control and left the road, crashing into the eastern end of the 1600 building,” the story recounted. “The car was driven through the steps that provide access to the second-floor apartments, destroying them, and also caused damage to the outer wall.”
A search on the Inmate Locator of the U.S. Bureau of Prisons website shows that McGovern-Allen remains in federal custody at a detention facility in Philadelphia. He’s currently represented by a public defender who has not responded to requests for comment.
A copy of the criminal complaint against McGovern-Allen is available here (PDF).
Many of the individuals involved in paying others to commit these physical attacks are also frequent participants in several Telegram channels focused singularly on SIM swapping activity. As a result, the vast majority of the people being targeted for brickings and other real-life physical assaults tend to be other cybercriminals involved in SIM swapping crimes (or individuals on the periphery of that scene).
There are dozens of SIM swappers who are now teenage or 20-something millionaires, by virtue of having stolen vast sums of cryptocurrencies from SIM swapping victims. And now many of these same individuals are finding that communities like Telegram can be leveraged to hire physical harassment and intimidation of their rivals and competitors.
The primary barrier to hiring someone to brick a home or slash some tires seems to be the costs involved: A number of solicitations for these services advertised payment of $3,000 or more upon proof of successful completion, which usually involves recording the attack and hiring a getaway driver in the town where the crime is to take place (calling a cab or hailing an Uber from the scene of a bricking isn’t the brightest idea).
My fear is these violence-as-a-service offerings will at some point migrate outside of the SIM swapping communities. This is precisely what happened with swatting, which for years was a crime perpetrated almost exclusively against online gamers and people streaming their games online. These days, swatting attacks are commonly used by SIM swapping groups as a way to harass and extort regular Internet users into giving up prized social media account names that can be resold for thousands of dollars.
Self-awareness goes a long way in determining your next professional steps. While job searching, it’s critical to identify how to leverage your transferable skills and network, while also evaluating what environmental factors of work and work culture matter to you most. Learn what it’s like to work at Cisco and the top 10 ways to suss out a workplace that suits your needs from leaders at Cisco Secure, Cisco Talos and Duo Security.
First things first. Emily Reid, the newly appointed director of employee experience at Cisco Secure who came from Duo Security, advises, “Do your own research to see how the company and their employees describe the culture publicly — on the company’s website and through other sites, articles and resources. For tech companies specifically I always think, “What else do you have beyond the ping-pong table?”’
The interview process is the next key opportunity to find out what culture is like beyond amenities. To gain multiple perspectives, Reid recommends asking about company culture in every interview you have.
The question at the top of Reid’s list: Do you have programs and resources to support the development and success of your employees? “I want to know how a company will be investing in my career growth and if I will feel welcome and included as part of the team. Seeing what a company chooses to center and highlight when describing their culture is usually very telling,” she said.
Interning at a company is another way to get firsthand knowledge and can lead to full-time employment. “several former interns are now people leaders managing their own teams — and their own interns — coming full circle,” Reid said.
Knowing that there is safety and support in bringing your whole self to work is vital. What policies, programs and initiatives are in place that demonstrate an organization’s commitment to diversity, equity, inclusion and belonging?
Cisco’s ongoing commitments to social justice and pay parity include twelve action steps as part of Cisco’s Social Justice Blueprint. Cultivating a conscious culture includes on-going dialogue, programs and events meant to increase equality. Employee Resource Organizations and mentorship programs provide more opportunities to build community and share knowledge, resources and advocacy.
What environment allows you to do your best work? Also consider what perks and processes an employer offers to enhance flexibility and adaptability. During the pandemic, Duo and Cisco transitioned all global events, training and professional development workshops to fully virtual. As in person options resumed following the pandemic, all events are designed to ensure an inclusive experience no matter where you’re joining from.
“We don’t want to go back to a world where people not based in an office feel like they are getting a lesser experience,” Reid said.
Considering how to make programs and information accessible to employees regardless of where they work is also important to Sammi Seaman, team lead of employee experience at Cisco Talos. She’s currently spearheading a new hire program that is “more inclusive of folks whether they’re office based, remote or somewhere across the world.”
It’s essential to consider how you want your life and work to intersect, particularly as hybrid work becomes more popular. How important is paid time off, flexible work options or a consistent structure?
Cisco Secure offers “Days for Me,” days off for employees to decompress and do something to fill their cups. Monthly “Focus Days” are days without meetings, so employees can prioritize the projects that need attention.
Curran recalls one candidate who, despite multiple offers from competitors, chose Cisco Secure because of the flexible work environment: “This person has a young child and felt that the “Days for Me” and flexibility to work from home in a hybrid situation would work best for his career long-term.”
As Reid’s team helps lead the transition to hybrid work, the book Out of Office: The Big Problem and Bigger Promise of Working From Home by Charlie Warzel and Anne Helen Petersen has been inspiring. The book “does an amazing job of sharing a vision for an inclusive future that empowers employees to be successful and have a ‘work/life balance’ that truly works,” Reid said.
Currently Cisco Secure offers a hybrid model while many employees still work remotely. In terms of maintaining accessibility through this transition, Marketing Specialist Julie Kramer advocated for more accessibility and saw changes at Cisco as a result.
“Webex pre-COVID didn’t have any closed captioning. So, another deaf person and I reached out and closed captioning and the transcript option got added,” Kramer shared.
Kramer prefers to have high-quality and frequently the same interpreters who “know the terminology for my job, marketing and technology. In business, the security and marketing industry can really talk fast, so you need a high-quality interpreter that can keep up and one that is qualified and certified,” she said.
Consider what pace of your specific role and within an industry is needed for you to feel engaged without overwhelmed. While different roles within the same organization and industry may run at different paces, it’s important to tune into what might be expected on your potential new team.
Seaman finds that the fast pace of cybersecurity can be “delightful and challenging. There’s a lot of fast-paced pivoting that happens, which makes for an interesting workplace because two days are never the same,” she said.
Do you prefer a hierarchical structure, or one that is more flat? Are you most effective and fulfilled riding solo, or while consistently connecting with coworkers? Does contributing your ideas make you feel empowered?
At Cisco Secure, there is space to join conversations. “No matter where you sit in the company, you have a voice and can speak up and collaborate and self-organize on a project. It feels like a bunch of really hard working, humble, smart people who are trying to solve problems together,” said Manager of Duo’s Global Knowledge and Communities Team Kelly Davenport.
To enhance communication and knowledge among distributed teams, Seaman started a dialogue series called “The More You Know.” Questions include: What do you do? How do you do it? How can that help other parts of Cisco Talos? The conversations lead to future collaboration and resource sharing.
Do you want to grow professionally and increase your skills and knowledge? A culture of teaching and learning within an organization can help hone and expand your skills and connections.
Lead of Strategic Business Intelligence Ashlee Benge finds the security world “very dynamic. You really can never stop learning. Within Cisco Talos, the people around me are such smart, dedicated people that there’s really a lot that you can gain from just being involved in the group as a whole.”
For Seaman, who didn’t come from a technical background, Cisco Talos offered opportunities to expand her technical knowledge, including from colleagues. “Coming into Cisco Talos, people are like, “Here, let me teach you. You can totally do this. Just because you didn’t know how to do it doesn’t mean you can’t learn. Let’s go,” Seaman shared. Seaman’s colleagues have also learned from her expertise in information and knowledge management given her background as a librarian.
More formally, the Learning and Development team recently launched a comprehensive talent development program with enablement resources and support for people leaders. Aspects include: “really thoughtful templates for employees to use with their manager to talk through career goals, development areas, and to define an actionable investment plan. These resources are fueling great career conversations, strong alignment, and thoughtful development plans,” Reid said.
Do you want to refine your skills within your wheelhouse? Or are you driven to try new tasks and potentially change roles within your next organization?
Benge, whose background is in computational astrophysics, has found her interests shift from technical security research to business strategy and data science. At Cisco Talos, she’s been involved in everything from detection research and threat hunting, to community outreach, conference talks and traveling to support sales engagements. Currently, she’s helping to lead threat hunting in Ukraine.
“My leaders have always made it very clear that if there’s an interest, it’s okay to pursue it and it doesn’t have to necessarily be within the scope of my role. Having that freedom to pursue interests within the industry has been really engaging,” Benge said.
In addition to company values and mission statements, leaders and employees contribute to an organization’s culture every day. If you want to enhance your company’s culture, participate.
“Feedback on what employees want to see is crucial,” Reid said. “The easiest way to contribute to developing culture and a positive employee experience in your workplace is to add to what’s already happening! Culture takes participation and ownership from all employees.”
Reid shared that in performance reviews at Cisco, “‘Team Impact” is equally as important as “Results.” Contributing positively to company culture should contribute to performance reviews and promotion justification,” she said.
To learn more about Cisco’s company culture and how you can contribute to it, check out our open roles.
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
Cisco Secure Social Channels
Phishers are enjoying remarkable success using text messages to steal remote access credentials and one-time passcodes from employees at some of the world’s largest technology companies and customer support firms. A recent spate of SMS phishing attacks from one cybercriminal group has spawned a flurry of breach disclosures from affected companies, which are all struggling to combat the same lingering security threat: The ability of scammers to interact directly with employees through their mobile devices.
In mid-June 2022, a flood of SMS phishing messages began targeting employees at commercial staffing firms that provide customer support and outsourcing to thousands of companies. The missives asked users to click a link and log in at a phishing page that mimicked their employer’s Okta authentication page. Those who submitted credentials were then prompted to provide the one-time password needed for multi-factor authentication.
The phishers behind this scheme used newly-registered domains that often included the name of the target company, and sent text messages urging employees to click on links to these domains to view information about a pending change in their work schedule.
The phishing sites leveraged a Telegram instant message bot to forward any submitted credentials in real-time, allowing the attackers to use the phished username, password and one-time code to log in as that employee at the real employer website. But because of the way the bot was configured, it was possible for security researchers to capture the information being sent by victims to the public Telegram server.
This data trove was first reported by security researchers at Singapore-based Group-IB, which dubbed the campaign “0ktapus” for the attackers targeting organizations using identity management tools from Okta.com.
“This case is of interest because despite using low-skill methods it was able to compromise a large number of well-known organizations,” Group-IB wrote. “Furthermore, once the attackers compromised an organization they were quickly able to pivot and launch subsequent supply chain attacks, indicating that the attack was planned carefully in advance.”
It’s not clear how many of these phishing text messages were sent out, but the Telegram bot data reviewed by KrebsOnSecurity shows they generated nearly 10,000 replies over approximately two months of sporadic SMS phishing attacks targeting more than a hundred companies.
A great many responses came from those who were apparently wise to the scheme, as evidenced by the hundreds of hostile replies that included profanity or insults aimed at the phishers: The very first reply recorded in the Telegram bot data came from one such employee, who responded with the username “havefuninjail.”
Still, thousands replied with what appear to be legitimate credentials — many of them including one-time codes needed for multi-factor authentication. On July 20, the attackers turned their sights on internet infrastructure giant Cloudflare.com, and the intercepted credentials show at least three employees fell for the scam.
Image: Cloudflare.com
In a blog post earlier this month, Cloudflare said it detected the account takeovers and that no Cloudflare systems were compromised. Cloudflare said it does not rely on one-time passcodes as a second factor, so there was nothing to provide to the attackers. But Cloudflare said it wanted to call attention to the phishing attacks because they would probably work against most other companies.
“This was a sophisticated attack targeting employees and systems in such a way that we believe most organizations would be likely to be breached,” Cloudflare CEO Matthew Prince wrote. “On July 20, 2022, the Cloudflare Security team received reports of employees receiving legitimate-looking text messages pointing to what appeared to be a Cloudflare Okta login page. The messages began at 2022-07-20 22:50 UTC. Over the course of less than 1 minute, at least 76 employees received text messages on their personal and work phones. Some messages were also sent to the employees family members.”
On three separate occasions, the phishers targeted employees at Twilio.com, a San Francisco based company that provides services for making and receiving text messages and phone calls. It’s unclear how many Twilio employees received the SMS phishes, but the data suggest at least four Twilio employees responded to a spate of SMS phishing attempts on July 27, Aug. 2, and Aug. 7.
On that last date, Twilio disclosed that on Aug. 4 it became aware of unauthorized access to information related to a limited number of Twilio customer accounts through a sophisticated social engineering attack designed to steal employee credentials.
“This broad based attack against our employee base succeeded in fooling some employees into providing their credentials,” Twilio said. “The attackers then used the stolen credentials to gain access to some of our internal systems, where they were able to access certain customer data.”
That “certain customer data” included information on roughly 1,900 users of the secure messaging app Signal, which relied on Twilio to provide phone number verification services. In its disclosure on the incident, Signal said that with their access to Twilio’s internal tools the attackers were able to re-register those users’ phone numbers to another device.
On Aug. 25, food delivery service DoorDash disclosed that a “sophisticated phishing attack” on a third-party vendor allowed attackers to gain access to some of DoorDash’s internal company tools. DoorDash said intruders stole information on a “small percentage” of users that have since been notified. TechCrunch reported last week that the incident was linked to the same phishing campaign that targeted Twilio.
This phishing gang apparently had great success targeting employees of all the major mobile wireless providers, but most especially T-Mobile. Between July 10 and July 16, dozens of T-Mobile employees fell for the phishing messages and provided their remote access credentials.
“Credential theft continues to be an ongoing issue in our industry as wireless providers are constantly battling bad actors that are focused on finding new ways to pursue illegal activities like this,” T-Mobile said in a statement. “Our tools and teams worked as designed to quickly identify and respond to this large-scale smishing attack earlier this year that targeted many companies. We continue to work to prevent these types of attacks and will continue to evolve and improve our approach.”
This same group saw hundreds of responses from employees at some of the largest customer support and staffing firms, including Teleperformanceusa.com, Sitel.com and Sykes.com. Teleperformance did not respond to requests for comment. KrebsOnSecurity did hear from Christopher Knauer, global chief security officer at Sitel Group, the customer support giant that recently acquired Sykes. Knauer said the attacks leveraged newly-registered domains and asked employees to approve upcoming changes to their work schedules.
Image: Group-IB.
Knauer said the attackers set up the phishing domains just minutes in advance of spamming links to those domains in phony SMS alerts to targeted employees. He said such tactics largely sidestep automated alerts generated by companies that monitor brand names for signs of new phishing domains being registered.
“They were using the domains as soon as they became available,” Knauer said. “The alerting services don’t often let you know until 24 hours after a domain has been registered.”
On July 28 and again on Aug. 7, several employees at email delivery firm Mailchimp provided their remote access credentials to this phishing group. According to an Aug. 12 blog post, the attackers used their access to Mailchimp employee accounts to steal data from 214 customers involved in cryptocurrency and finance.
On Aug. 15, the hosting company DigitalOcean published a blog post saying it had severed ties with MailChimp after its Mailchimp account was compromised. DigitalOcean said the MailChimp incident resulted in a “very small number” of DigitalOcean customers experiencing attempted compromises of their accounts through password resets.
According to interviews with multiple companies hit by the group, the attackers are mostly interested in stealing access to cryptocurrency, and to companies that manage communications with people interested in cryptocurrency investing. In an Aug. 3 blog post from email and SMS marketing firm Klaviyo.com, the company’s CEO recounted how the phishers gained access to the company’s internal tools, and used that to download information on 38 crypto-related accounts.
A flow chart of the attacks by the SMS phishing group known as 0ktapus and ScatterSwine. Image: Amitai Cohen for Wiz.io. twitter.com/amitaico.
The ubiquity of mobile phones became a lifeline for many companies trying to manage their remote employees throughout the Coronavirus pandemic. But these same mobile devices are fast becoming a liability for organizations that use them for phishable forms of multi-factor authentication, such as one-time codes generated by a mobile app or delivered via SMS.
Because as we can see from the success of this phishing group, this type of data extraction is now being massively automated, and employee authentication compromises can quickly lead to security and privacy risks for the employer’s partners or for anyone in their supply chain.
Unfortunately, a great many companies still rely on SMS for employee multi-factor authentication. According to a report this year from Okta, 47 percent of workforce customers deploy SMS and voice factors for multi-factor authentication. That’s down from 53 percent that did so in 2018, Okta found.
Some companies (like Knauer’s Sitel) have taken to requiring that all remote access to internal networks be managed through work-issued laptops and/or mobile devices, which are loaded with custom profiles that can’t be accessed through other devices.
Others are moving away from SMS and one-time code apps and toward requiring employees to use physical FIDO multi-factor authentication devices such as security keys, which can neutralize phishing attacks because any stolen credentials can’t be used unless the phishers also have physical access to the user’s security key or mobile device.
This came in handy for Twitter, which announced last year that it was moving all of its employees to using security keys, and/or biometric authentication via their mobile device. The phishers’ Telegram bot reported that on June 16, 2022, five employees at Twitter gave away their work credentials. In response to questions from KrebsOnSecurity, Twitter confirmed several employees were relieved of their employee usernames and passwords, but that its security key requirement prevented the phishers from abusing that information.
Twitter accelerated its plans to improve employee authentication following the July 2020 security incident, wherein several employees were phished and relieved of credentials for Twitter’s internal tools. In that intrusion, the attackers used Twitter’s tools to hijack accounts for some of the world’s most recognizable public figures, executives and celebrities — forcing those accounts to tweet out links to bitcoin scams.
“Security keys can differentiate legitimate sites from malicious ones and block phishing attempts that SMS 2FA or one-time password (OTP) verification codes would not,” Twitter said in an Oct. 2021 post about the change. “To deploy security keys internally at Twitter, we migrated from a variety of phishable 2FA methods to using security keys as our only supported 2FA method on internal systems.”
Update, 6:02 p.m. ET: Clarified that Cloudflare does not rely on TOTP (one-time multi-factor authentication codes) as a second factor for employee authentication.
“Congratulations, you’re a winner!”
“Did you know this public figure is trying to make your life worse? Click here for what they don’t want you to know.”
“Save thousands today with just one click!”
Spam and bot accounts on social media are everywhere. You’ve likely encountered messages like these that attempt to get you to click on links or to stir your emotions in a frenzy. While bot accounts are usually more of an annoyance than anything, when they’re allowed to run rampant, they can quickly become dangerous to your personally identifiable information (PII) and create an emotionally charged mob mentality.
Here’s what you should know about bot accounts, including how to steer clear of menacing ones, plus a reminder to watch what you share on (and with) social media sites.
Bot accounts are software-automated accounts that try to blend in and act like a real user. They post updates and follow other users, though there isn’t a real person behind the account. A spam account is a type of bot account that attempts to gain financially from its automated posts. Everyday people should be wary of social media bot accounts because they can be used to disseminate false information or phishing scams.
One whistleblower of a social media giant recently divulged that the platform isn’t prioritizing deactivating bot accounts.1 This apathy sparks concerns about the company’s commitment to the security of its users. In the whistleblower’s same report, he stated that the social media site isn’t taking the necessary steps to protect itself from potential inside threats and it had fallen victim to at least 20 breaches in 2020 without reporting the incidents to the proper authorities.
Some bot accounts aren’t malicious (merely an annoying tactic by companies to spread the word about their business), but it’s best to give all of them a wide berth and never click on any links in their posts. Those links could direct to unsecured outside sites laden with malware or drop you in the middle of a phishing scheme.
You can often spot a malicious bot account by the tone of its messages. They’ll often try to inspire intense emotions, such as excitement, sadness, or rage, and attempt to get users to act or share the post. Do not engage with them, not even to argue their points. When you engage or share these posts with your network, it spreads false information and could dangerously manipulate public opinion.2
Here are a few ways you can take your cybersecurity into your own hands when you can’t be sure that social media sites are looking out for the safety of users’ information:
You can’t trust every company to look out for the safety of your personal information, but one organization you can trust is McAfee. McAfee Total Protection is a comprehensive identity and privacy protection solution for your digital life. Great social media habits go a long way toward keeping you safe online, and you can rest assured knowing that McAfee can fill in the gaps. McAfee Total Protection offers antivirus, identity monitoring, and security freeze in the case your information is leaked in a breach or a bot account gets ahold of key details.
Keep on sharing your life’s milestones with your closest friends and family online. The next time you update your status, flag any suspicious accounts you come across, so everyone can enjoy social media confidently!
1NBC News, “Twitter whistleblower alleges major security issues”
2Journal of Information Technology & Politics, “Harass, mislead & polarize: An analysis of Twitter political bots’ tactics in targeting the immigration debate before the 2018 U.S. midterm election”
The post Here’s How to Steer Clear of Bot Accounts on Social Media appeared first on McAfee Blog.
The Department of Homeland Security (DHS) is urging states and localities to beef up security around proprietary devices that connect to the Emergency Alert System — a national public warning system used to deliver important emergency information, such as severe weather and AMBER alerts. The DHS warning came in advance of a workshop to be held this weekend at the DEFCON security conference in Las Vegas, where a security researcher is slated to demonstrate multiple weaknesses in the nationwide alert system.
A Digital Alert Systems EAS encoder/decoder that Pyle said he acquired off eBay in 2019. It had the username and password for the system printed on the machine.
The DHS warning was prompted by security researcher Ken Pyle, a partner at security firm Cybir. Pyle said he started acquiring old EAS equipment off of eBay in 2019, and that he quickly identified a number of serious security vulnerabilities in a device that is broadly used by states and localities to encode and decode EAS alert signals.
“I found all kinds of problems back then, and reported it to the DHS, FBI and the manufacturer,” Pyle said in an interview with KrebsOnSecurity. “But nothing ever happened. I decided I wasn’t going to tell anyone about it yet because I wanted to give people time to fix it.”
Pyle said he took up the research again in earnest after an angry mob stormed the U.S. Capitol on Jan. 6, 2021.
“I was sitting there thinking, ‘Holy shit, someone could start a civil war with this thing,”’ Pyle recalled. “I went back to see if this was still a problem, and it turns out it’s still a very big problem. So I decided that unless someone actually makes this public and talks about it, clearly nothing is going to be done about it.”
The EAS encoder/decoder devices Pyle acquired were made by Lyndonville, NY-based Digital Alert Systems (formerly Monroe Electronics, Inc.), which issued a security advisory this month saying it released patches in 2019 to fix the flaws reported by Pyle, but that some customers are still running outdated versions of the device’s firmware. That may be because the patches were included in version 4 of the firmware for the EAS devices, and many older models apparently do not support the new software.
“The vulnerabilities identified present a potentially serious risk, and we believe both were addressed in software updates issued beginning Oct 2019,” EAS said in a written statement. “We also provided attribution for the researcher’s responsible disclosure, allowing us to rectify the matters before making any public statements. We are aware that some users have not taken corrective actions and updated their software and should immediately take action to update the latest software version to ensure they are not at risk. Anything lower than version 4.1 should be updated immediately. On July 20, 2022, the researcher referred to other potential issues, and we trust the researcher will provide more detail. We will evaluate and work to issue any necessary mitigations as quickly as possible.”
But Pyle said a great many EAS stakeholders are still ignoring basic advice from the manufacturer, such as changing default passwords and placing the devices behind a firewall, not directly exposing them to the Internet, and restricting access only to trusted hosts and networks.
Pyle, in a selfie that is heavily redacted because the EAS device behind him had its user credentials printed on the lid.
Pyle said the biggest threat to the security of the EAS is that an attacker would only need to compromise a single EAS station to send out alerts locally that can be picked up by other EAS systems and retransmitted across the nation.
“The process for alerts is automated in most cases, hence, obtaining access to a device will allow you to pivot around,” he said. “There’s no centralized control of the EAS because these devices are designed such that someone locally can issue an alert, but there’s no central control over whether I am the one person who can send or whatever. If you are a local operator, you can send out nationwide alerts. That’s how easy it is to do this.”
One of the Digital Alert Systems devices Pyle sourced from an electronics recycler earlier this year was non-functioning, but whoever discarded it neglected to wipe the hard drive embedded in the machine. Pyle soon discovered the device contained the private cryptographic keys and other credentials needed to send alerts through Comcast, the nation’s third-largest cable company.
“I can issue and create my own alert here, which has all the valid checks or whatever for being a real alert station,” Pyle said in an interview earlier this month. “I can create a message that will start propagating through the EAS.”
Comcast told KrebsOnSecurity that “a third-party device used to deliver EAS alerts was lost in transit by a trusted shipping provider between two Comcast locations and subsequently obtained by a cybersecurity researcher.
“We’ve conducted a thorough investigation of this matter and have determined that no customer data, and no sensitive Comcast data, were compromised,” Comcast spokesperson David McGuire said.
The company said it also confirmed that the information included on the device can no longer be used to send false messages to Comcast customers or used to compromise devices within Comcast’s network, including EAS devices.
“We are taking steps to further ensure secure transfer of such devices going forward,” McGuire said. “Separately, we have conducted a thorough audit of all EAS devices on our network and confirmed that they are updated with currently available patches and are therefore not vulnerable to recently reported security issues. We’re grateful for the responsible disclosure and to the security research community for continuing to engage and share information with our teams to make our products and technologies ever more secure. Mr. Pyle informed us promptly of his research and worked with us as we took steps to validate his findings and ensure the security of our systems.”
The user interface for an EAS device.
Unauthorized EAS broadcast alerts have happened enough that there is a chronicle of EAS compromises over at fandom.com. Thankfully, most of these incidents have involved fairly obvious hoaxes.
According to the EAS wiki, in February 2013, hackers broke into the EAS networks in Great Falls, Mt. and Marquette, Mich. to broadcast an alert that zombies had risen from their graves in several counties. In Feb. 2017, an EAS station in Indiana also was hacked, with the intruders playing the same “zombies and dead bodies” audio from the 2013 incidents.
“On February 20 and February 21, 2020, Wave Broadband’s EASyCAP equipment was hacked due to the equipment’s default password not being changed,” the Wiki states. “Four alerts were broadcasted, two of which consisted of a Radiological Hazard Warning and a Required Monthly Test playing parts of the Hip Hop song Hot by artist Young Thug.”
In January 2018, Hawaii sent out an alert to cell phones, televisions and radios, warning everyone in the state that a missile was headed their way. It took 38 minutes for Hawaii to let people know the alert was a misfire, and that a draft alert was inadvertently sent. The news video clip below about the 2018 event in Hawaii does a good job of walking through how the EAS works.
The first day of school is right around the corner. The whole family is gearing up for a return to the routine: waking up to alarm clocks at dawn, rushed mornings, learning all day, and after-school activities and homework all night.
Even though everyone is in a frenzied state, now is a great time to slow down and discuss important topics that may arise during the school year. Parents and guardians know their children are tech savvy, just by looking at their thumbs fly across keyboards; however, that doesn’t necessarily mean that they’re cyber-savvy.
To make sure we’re all on the same page, here are our definitions of tech savvy and cyber savvy:
According to McAfee research, children cited that their parents are best suited to teach them about being safe online when compared to their teachers and online resources. Here are common scenarios your child, tween, or teen will likely encounter during the school year, plus some tips and tools you can share to make sure they are safe online.
It’s now common practice for school systems to communicate with students and their guardians over email, whether that’s through a school-issued email address or a personal one. Your student should know that phishers often impersonate institutions with authority, such as the IRS, banks, and in their case, a school. Put your children on alert to the most common signs of a cybercriminal phishing for valuable personally identifiable information (PII). These signs include:
If your child ever receives a suspicious-looking or -sounding email, they should start an entirely new email chain with the supposed sender and confirm that they sent the message. Do not reply to the suspicious email and don’t click on any links within the message.
An excellent nugget of wisdom you can impart is the following: Never divulge your Social Security Number over online channels and never give out passwords. If someone needs your SSN for official purposes, they can follow up in a method other than email. And no one ever needs to know your password.
With a return to the school year routine comes a flood of back-to-school social media posts and catching up electronically with friends. If your child owns a social media profile (or several!), alert them to the various social media engineering tactics that are common to each platform. Similar to phishing schemes, social media scams are usually “time sensitive” and attempt to inspire strong emotions in readers, whether that’s excitement, fear, sadness, or anger.
Alert your child that not everything they read on social media is true. Photos can be doctored and stories can be fabricated in order to prompt people to click on links to “donate” or “sign a petition.” You don’t have to discourage your child from taking a stand for causes they believe in; rather, urge them to follow up through official channels. For instance, if they see a social media post about contributing to save the rainforest, instead of donating through the post, contact a well-known organization, such as the World Wildlife Fund and inquire how to make a difference.
More and more school systems are entrusting school-issued connected devices to students to use in the classroom and to bring home. Other districts have BYOD (or bring your own device) policies where students can use personal family devices for school activities. In either case, device security is key to keeping their information safe and maintaining the integrity of the school system’s network. Families don’t want to be the weakest link in the school system and are responsible for a town-wide education network breach.
Here are three ways to protect any device connected to the school network:
These conversations are great to start at the dinner table or on long, boring car rides where you’re most likely to get your child’s undivided attention. Don’t focus so much on the fearful consequences or punishment that could result from poor cyberhabits. Instead, emphasize how easy these steps and tools are to use, so it would be silly not to follow or use them.
The post Back to School: Tech Savvy vs. Cyber Savvy appeared first on McAfee Blog.
Image: Shutterstock.
A cybersecurity firm says it has intercepted a large, unique stolen data set containing the names, addresses, email addresses, phone numbers, Social Security Numbers and dates of birth on nearly 23 million Americans. The firm’s analysis of the data suggests it corresponds to current and former customers of AT&T. The telecommunications giant stopped short of saying the data wasn’t theirs, but it maintains the records do not appear to have come from its systems and may be tied to a previous data incident at another company.
Milwaukee-based cybersecurity consultancy Hold Security said it intercepted a 1.6 gigabyte compressed file on a popular dark web file-sharing site. The largest item in the archive is a 3.6 gigabyte file called “dbfull,” and it contains 28.5 million records, including 22.8 million unique email addresses and 23 million unique SSNs. There are no passwords in the database.
Hold Security founder Alex Holden said a number of patterns in the data suggest it relates to AT&T customers. For starters, email addresses ending in “att.net” accounted for 13.7 percent of all addresses in the database, with addresses from SBCGLobal.net and Bellsouth.net — both AT&T companies — making up another seven percent. In contrast, Gmail users made up more than 30 percent of the data set, with Yahoo addresses accounting for 24 percent. More than 10,000 entries in the database list “none@att.com” in the email field.
Hold Security found these email domains account for 87% of all domains in the data set. Nearly 21% belonged to AT&T customers.
Holden’s team also examined the number of email records that included an alias in the username portion of the email, and found 293 email addresses with plus addressing. Of those, 232 included an alias that indicated the customer had signed up at some AT&T property; 190 of the aliased email addresses were “+att@”; 42 were “+uverse@,” an oddly specific reference to an AT&T entity that included broadband Internet. In September 2016, AT&T rebranded U-verse as AT&T Internet.
According to its website, AT&T Internet is offered in 21 states, including Alabama, Arkansas, California, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Missouri, Nevada, North Carolina, Ohio, Oklahoma, Tennessee, Texas and Wisconsin. Nearly all of the records in the database that contain a state designation corresponded to those 21 states; all other states made up just 1.64 percent of the records, Hold Security found.
Image: Hold Security.
The vast majority of records in this database belong to consumers, but almost 13,000 of the entries are for corporate entities. Holden said 387 of those corporate names started with “ATT,” with various entries like “ATT PVT XLOW” appearing 81 times. And most of the addresses for these entities are AT&T corporate offices.
How old is this data? One clue may be in the dates of birth exposed in this database. There are very few records in this file with dates of birth after 2000.
“Based on these statistics, we see that the last significant number of subscribers born in March of 2000,” Holden told KrebsOnSecurity, noting that AT&T requires new account holders to be 18 years of age or older. “Therefore, it makes sense that the dataset was likely created close to March of 2018.”
There was also this anomaly: Holden said one of his analysts is an AT&T customer with a 13-letter last name, and that her AT&T bill has always had the same unique misspelling of her surname (they added yet another letter). He said the analyst’s name is identically misspelled in this database.
KrebsOnSecurity shared the large data set with AT&T, as well as Hold Security’s analysis of it. AT&T ultimately declined to say whether all of the people in the database are or were at some point AT&T customers. The company said the data appears to be several years old, and that “it’s not immediately possible to determine the percentage that may be customers.”
“This information does not appear to have come from our systems,” AT&T said in a written statement. “It may be tied to a previous data incident at another company. It is unfortunate that data can continue to surface over several years on the dark web. However, customers often receive notices after such incidents, and advice for ID theft is consistent and can be found online.”
The company declined to elaborate on what they meant by “a previous data incident at another company.”
But it seems likely that this database is related to one that went up for sale on a hacker forum on August 19, 2021. That auction ran with the title “AT&T Database +70M (SSN/DOB),” and was offered by ShinyHunters, a well-known threat actor with a long history of compromising websites and developer repositories to steal credentials or API keys.
Image: BleepingComputer
ShinyHunters established the starting price for the auction at $200,000, but set the “flash” or “buy it now” price at $1 million. The auction also included a small sampling of the stolen information, but that sample is no longer available. The hacker forum where the ShinyHunters sales thread existed was seized by the FBI in April, and its alleged administrator arrested.
But cached copies of the auction, as recorded by cyber intelligence firm Intel 471, show ShinyHunters received bids of up to $230,000 for the entire database before they suspended the sale.
“This thread has been deleted several times,” ShinyHunters wrote in their auction discussion on Sept. 6, 2021. “Therefore, the auction is suspended. AT&T will be available on WHM as soon as they accept new vendors.”
The WHM initialism was a reference to the White House Market, a dark web marketplace that shut down in October 2021.
“In many cases, when a database is not sold, ShinyHunters will release it for free on hacker forums,” wrote BleepingComputer’s Lawrence Abrams, who broke the news of the auction last year and confronted AT&T about the hackers’ claims.
AT&T gave Abrams a similar statement, saying the data didn’t come from their systems.
“When asked whether the data may have come from a third-party partner, AT&T chose not to speculate,” Abrams wrote. “‘Given this information did not come from us, we can’t speculate on where it came from or whether it is valid,'” AT&T told BleepingComputer.
Asked to respond to AT&T’s denial, ShinyHunters told BleepingComputer at the time, “I don’t care if they don’t admit. I’m just selling.”
On June 1, 2022, a 21-year-old Frenchman was arrested in Morocco for allegedly being a member of ShinyHunters. Databreaches.net reports the defendant was arrested on an Interpol “Red Notice” at the request of a U.S. federal prosecutor from Washington state.
Databreaches.net suggests the warrant could be tied to a ShinyHunters theft in May 2020, when the group announced they had exfiltrated 500 GB of Microsoft’s source code from Microsoft’s private GitHub repositories.
“Researchers assess that Shiny Hunters gained access to roughly 1,200 private repositories around March 28, 2020, which have since been secured,” reads a May 2020 alert posted by the New Jersey Cybersecurity & Communications Integration Cell, a component within the New Jersey Office of Homeland Security and Preparedness.
“Though the breach was largely dismissed as insignificant, some images of the directory listing appear to contain source code for Azure, Office, and some Windows runtimes, and concerns have been raised regarding access to private API keys or passwords that may have been mistakenly included in some private repositories,” the alert continues. “Additionally, Shiny Hunters is flooding dark web marketplaces with breached databases.”
Last month, T-Mobile agreed to pay $350 million to settle a consolidated class action lawsuit over a breach in 2021 that affected 40 million current and former customers. The breach came to light on Aug. 16, 2021, when someone starting selling tens of millions of SSN/DOB records from T-Mobile on the same hacker forum where the ShinyHunters would post their auction for the claimed AT&T database just three days later.
T-Mobile has not disclosed many details about the “how” of last year’s breach, but it said the intruder(s) “leveraged their knowledge of technical systems, along with specialized tools and capabilities, to gain access to our testing environments and then used brute force attacks and other methods to make their way into other IT servers that included customer data.”
A sales thread tied to the stolen T-Mobile customer data.
One way to tame your email inbox is to get in the habit of using unique email aliases when signing up for new accounts online. Adding a “+” character after the username portion of your email address — followed by a notation specific to the site you’re signing up at — lets you create an infinite number of unique email addresses tied to the same account. Aliases can help users detect breaches and fight spam. But not all websites allow aliases, and they can complicate account recovery. Here’s a look at the pros and cons of adopting a unique alias for each website.
What is an email alias? When you sign up at a site that requires an email address, think of a word or phrase that represents that site for you, and then add that prefaced by a “+” sign just to the left of the “@” sign in your email address. For instance, if I were signing up at example.com, I might give my email address as krebsonsecurity+example@gmail.com. Then, I simply go back to my inbox and create a corresponding folder called “Example,” along with a new filter that sends any email addressed to that alias to the Example folder.
Importantly, you don’t ever use this alias anywhere else. That way, if anyone other than example.com starts sending email to it, it is reasonable to assume that example.com either shared your address with others or that it got hacked and relieved of that information. Indeed, security-minded readers have often alerted KrebsOnSecurity about spam to specific aliases that suggested a breach at some website, and usually they were right, even if the company that got hacked didn’t realize it at the time.
Alex Holden, founder of the Milwaukee-based cybersecurity consultancy Hold Security, said many threat actors will scrub their distribution lists of any aliases because there is a perception that these users are more security- and privacy-focused than normal users, and are thus more likely to report spam to their aliased addresses.
Holden said freshly-hacked databases also are often scrubbed of aliases before being sold in the underground, meaning the hackers will simply remove the aliased portion of the email address.
“I can tell you that certain threat groups have rules on ‘+*@’ email address deletion,” Holden said. “We just got the largest credentials cache ever — 1 billion new credentials to us — and most of that data is altered, with aliases removed. Modifying credential data for some threat groups is normal. They spend time trying to understand the database structure and removing any red flags.”
According to the breach tracking site HaveIBeenPwned.com, only about .03 percent of the breached records in circulation today include an alias.
Email aliases are rare enough that seeing just a few email addresses with the same alias in a breached database can make it trivial to identify which company likely got hacked and leaked said database. That’s because the most common aliases are simply the name of the website where the signup takes place, or some abbreviation or shorthand for it.
Hence, for a given database, if there are more than a handful of email addresses that have the same alias, the chances are good that whatever company or website corresponds to that alias has been hacked.
That might explain the actions of Allekabels, a large Dutch electronics web shop that suffered a data breach in 2021. Allekabels said a former employee had stolen data on 5,000 customers, and that those customers were then informed about the data breach by Allekabels.
But Dutch publication RTL Nieuws said it obtained a copy of the Allekabels user database from a hacker who was selling information on 3.6 million customers at the time, and found that the 5,000 number cited by the retailer corresponded to the number of customers who’d signed up using an alias. In essence, RTL argued, the company had notified only those most likely to notice and complain that their aliased addresses were suddenly receiving spam.
“RTL Nieuws has called more than thirty people from the database to check the leaked data,” the publication explained. “The customers with such a unique email address have all received a message from Allekabels that their data has been leaked – according to Allekabels they all happened to be among the 5000 data that this ex-employee had stolen.”
HaveIBeenPwned’s Hunt arrived at the conclusion that aliases account for about .03 percent of registered email addresses by studying the data leaked in the 2013 breach at Adobe, which affected at least 38 million users. Allekabels’s ratio of aliased users was considerably higher than Adobe’s — .14 percent — but then again European Internet users tend to be more privacy-conscious.
While overall adoption of email aliases is still quite low, that may be changing. Apple customers who use iCloud to sign up for new accounts online automatically are prompted to use Apple’s Hide My Email feature, which creates the account using a unique email address that automatically forwards to a personal inbox.
What are the downsides to using email aliases, apart from the hassle of setting them up? The biggest downer is that many sites won’t let you use a “+” sign in your email address, even though this functionality is clearly spelled out in the email standard.
Also, if you use aliases, it helps to have a reliable mnemonic to remember the alias used for each account (this is a non-issue if you create a new folder or rule for each alias). That’s because knowing the email address for an account is generally a prerequisite for resetting the account’s password, and if you can’t remember the alias you added way back when you signed up, you may have limited options for recovering access to that account if you at some point forget your password.
What about you, Dear Reader? Do you rely on email aliases? If so, have they been useful? Did I neglect to mention any pros or cons? Feel free to sound off in the comments below.
Microsoft today released updates to fix a record 141 security vulnerabilities in its Windows operating systems and related software. Once again, Microsoft is patching a zero-day vulnerability in the Microsoft Support Diagnostics Tool (MSDT), a service built into Windows. Redmond also addressed multiple flaws in Exchange Server — including one that was disclosed publicly prior to today — and it is urging organizations that use Exchange for email to update as soon as possible and to enable additional protections.
In June, Microsoft patched a vulnerability in MSDT dubbed “Follina” that had been used in active attacks for at least three months prior. This latest MSDT bug — CVE-2022-34713 — is a remote code execution flaw that requires convincing a target to open a booby-trapped file, such as an Office document. Microsoft this month also issued a different patch for another MSDT flaw, tagged as CVE-2022-35743.
The publicly disclosed Exchange flaw is CVE-2022-30134, which is an information disclosure weakness. Microsoft also released fixes for three other Exchange flaws that rated a “critical” label, meaning they could be exploited remotely to compromise the system and with no help from users. Microsoft says addressing some of the Exchange vulnerabilities fixed this month requires administrators to enable Windows Extended protection on Exchange Servers. See Microsoft’s blog post on the Exchange Server updates for more details.
“If your organization runs local exchange servers, this trio of CVEs warrant an urgent patch,” said Kevin Breen, director of cyber threat research for Immerse Labs. “Exchanges can be treasure troves of information, making them valuable targets for attackers. With CVE-2022-24477, for example, an attacker can gain initial access to a user’s host and could take over the mailboxes for all exchange users, sending and reading emails and documents. For attackers focused on Business Email Compromise this kind of vulnerability can be extremely damaging.”
The other two critical Exchange bugs are tracked as CVE-2022-24516 and CVE-2022-21980. It’s difficult to believe it’s only been a little more than a year since malicious hackers worldwide pounced in a bevy of zero-day Exchange vulnerabilities to remotely compromise the email systems for hundreds of thousands of organizations running Exchange Server locally for email. That lingering catastrophe is reminder enough that critical Exchange bugs deserve immediate attention.
The SANS Internet Storm Center‘s rundown on Patch Tuesday warns that a critical remote code execution bug in the Windows Point-to-Point Protocol (CVE-2022-30133) could become “wormable” — a threat capable of spreading across a network without any user interaction.
“Another critical vulnerability worth mentioning is an elevation of privilege affecting Active Directory Domain Services (CVE-2022-34691),” SANS wrote. “According to the advisory, ‘An authenticated user could manipulate attributes on computer accounts they own or manage, and acquire a certificate from Active Directory Certificate Services that would allow elevation of privilege to System.’ A system is vulnerable only if Active Directory Certificate Services is running on the domain. The CVSS for this vulnerability is 8.8.”
Breen highlighted a set of four vulnerabilities in Visual Studio that earned Microsoft’s less-dire “important” rating but that nevertheless could be vitally important for the security of developer systems.
“Developers are empowered with access to API keys and deployment pipelines that, if compromised, could be significantly damaging to organizations,” he said. “So it’s no surprise they are often targeted by more advanced attackers. Patches for their tools should not be overlooked. We’re seeing a continued trend of supply-chain compromise too, making it vital that we ensure developers, and their tools, are kept up-to-date with the same rigor we apply to standard updates.”
Greg Wiseman, product manager at Rapid7, pointed to an interesting bug Microsoft patched in Windows Hello, the biometric authentication mechanism for Windows 10. Microsoft notes that the successful exploitation of the weakness requires physical access to the target device, but would allow an attacker to bypass a facial recognition check.
Wiseman said despite the record number of vulnerability fixes from Redmond this month, the numbers are slightly less dire.
“20 CVEs affect their Chromium-based Edge browser and 34 affect Azure Site Recovery (up from 32 CVEs affecting that product last month),” Wiseman wrote. “As usual, OS-level updates will address a lot of these, but note that some extra configuration is required to fully protect Exchange Server this month.”
As it often does on Patch Tuesday, Adobe has also released security updates for many of its products, including Acrobat and Reader, Adobe Commerce and Magento Open Source. More details here.
Please consider backing up your system or at least your important documents and data before applying system updates. And if you run into any problems with these updates, please drop a note about it here in the comments.
Has your PC been hacked? Whatever happens, don’t panic. Read on for ten signs your PC has been hacked and handy tips on how to fix it.
The post How to check if your PC has been hacked – and what to do next appeared first on WeLiveSecurity
A class action lawsuit has been filed against big-three consumer credit bureau Experian over reports that the company did little to prevent identity thieves from hijacking consumer accounts. The legal filing cites liberally from an investigation KrebsOnSecurity published in July, which found that identity thieves were able to assume control over existing Experian accounts simply by signing up for new accounts using the victim’s personal information and a different email address.
The lawsuit, filed July 28, 2022 in California Central District Court, argues that Experian’s documented practice of allowing the re-registration of accounts without first verifying that the existing account authorized the changes is a violation of the Fair Credit Reporting Act.
In July’s Experian, You Have Some Explaining to Do, we heard from two different readers who had security freezes on their credit files with Experian and who also recently received notifications from Experian that the email address on their account had been changed. So had their passwords and account PIN and secret questions. Both had used password managers to pick and store complex, unique passwords for their accounts.
Both were able to recover access to their Experian account simply by recreating it — sharing their name, address, phone number, social security number, date of birth, and successfully gleaning or guessing the answers to four multiple choice questions that are almost entirely based on public records (or else information that is not terribly difficult to find).
Here’s the bit from that story that got excerpted in the class action lawsuit:
KrebsOnSecurity sought to replicate Turner and Rishi’s experience — to see if Experian would allow me to re-create my account using my personal information but a different email address. The experiment was done from a different computer and Internet address than the one that created the original account years ago.
After providing my Social Security Number (SSN), date of birth, and answering several multiple choice questions whose answers are derived almost entirely from public records, Experian promptly changed the email address associated with my credit file. It did so without first confirming that new email address could respond to messages, or that the previous email address approved the change.
Experian’s system then sent an automated message to the original email address on file, saying the account’s email address had been changed. The only recourse Experian offered in the alert was to sign in, or send an email to an Experian inbox that replies with the message, “this email address is no longer monitored.”
After that, Experian prompted me to select new secret questions and answers, as well as a new account PIN — effectively erasing the account’s previously chosen PIN and recovery questions. Once I’d changed the PIN and security questions, Experian’s site helpfully reminded me that I have a security freeze on file, and would I like to remove or temporarily lift the security freeze?
To be clear, Experian does have a business unit that sells one-time password services to businesses. While Experian’s system did ask for a mobile number when I signed up a second time, at no time did that number receive a notification from Experian. Also, I could see no option in my account to enable multi-factor authentication for all logins.
In response to my story, Experian suggested the reports from readers were isolated incidents, and that the company does all kinds of things it can’t talk about publicly to prevent bad people from abusing its systems.
“We believe these are isolated incidents of fraud using stolen consumer information,” Experian’s statement reads. “Specific to your question, once an Experian account is created, if someone attempts to create a second Experian account, our systems will notify the original email on file.”
“We go beyond reliance on personally identifiable information (PII) or a consumer’s ability to answer knowledge-based authentication questions to access our systems,” the statement continues. “We do not disclose additional processes for obvious security reasons; however, our data and analytical capabilities verify identity elements across multiple data sources and are not visible to the consumer. This is designed to create a more positive experience for our consumers and to provide additional layers of protection. We take consumer privacy and security seriously, and we continually review our security processes to guard against constant and evolving threats posed by fraudsters.”
That sounds great, but since that story ran I’ve heard from several more readers who were doing everything right and still had their Experian accounts hijacked, with little left to show for it except an email alert from Experian saying they had changed the address on file for the account.
I’d like to believe this class action lawsuit will change things, but I do not. Likely, the only thing that will come from this lawsuit — if it is not dismissed outright — is a fat payout for the plaintiffs’ attorneys and “free” credit monitoring for a few years compliments of Experian.
Credit bureaus do not view consumers as customers, who are instead the product that is being sold to third party companies. Often that data is sold based on the interests of the entity purchasing the data, wherein consumer records can be packaged into categories like “dog owner,” “expectant parent,” or “diabetes patient.”
A chat conversation between the plaintiff and Experian’s support staff shows he experienced the same account hijack as described by our readers, despite his use of a computer-generated, unique password for his Experian account.
Most lenders rely on the big-three consumer credit reporting bureaus, including Equifax, Experian and Trans Union — to determine everyone’s credit score, fluctuations in which can make or break one’s application for a loan or job.
On Tuesday, The Wall Street Journal broke a story saying Equifax sent lenders incorrect credit scores for millions of consumers this spring.
Meanwhile, the credit bureaus keep enjoying record earnings. For its part, Equifax reported a record fourth quarter 2021 revenue of 1.3 billion. Much of that revenue came from its Workforce Solutions business, which sells information about consumer salary histories to a variety of customers.
The Biden administration reportedly wants to create a public entity within the Consumer Financial Protection Bureau (CFPB) that would incorporate factors like rent and utility payments into lending decisions. Such a move would require congressional approval but CFPB officials are already discussing how it might be set up, Reuters reported.
“Credit reporting firms oppose the move, saying they are already working to provide fair and affordable credit to all consumers,” Reuters wrote. “A public credit bureau would be bad for consumers because it would expand the government’s power in an inappropriate way and its goals would shift with political winds, the Consumer Data Industry Association (CDIA), which represents private rating firms, said in a statement.”
A public credit bureau is likely to meet fierce resistance from the Congress’s most generous constituents — the banking industry — which detests rapid change and is heavily reliant on the credit bureaus.
And there is a preview of that fight going on right now over the bipartisan American Data Privacy and Protection Act, which The Hill described as one of the most lobbied bills in Congress. The idea behind the bill is that companies can’t collect any more information from you than they need to provide you with the service you’re seeking.
“The bipartisan bill, which represents a breakthrough for lawmakers after years of negotiations, would restrict the kind of data companies can collect from online users and the ways they can use that data,” The Hill reported Aug. 3. “Its provisions would impact companies in every consumer-centric industry — including retailers, e-commerce giants, telecoms, credit card companies and tech firms — that compile massive amounts of user data and rely on targeted ads to attract customers.”
According to the Electronic Frontier Foundation, a nonprofit digital rights group, the bill as drafted falls short in protecting consumers in several areas. For starters, it would override or preempt many kinds of state privacy laws. The EFF argues the bill also would block the Federal Communications Commission (FCC) from enforcing federal privacy laws that now apply to cable and satellite TV, and that consumers should still be allowed to sue companies that violate their privacy.
A copy of the class action complaint against Experian is available here (PDF).
Email scammers sent an Uber to the home of an 80-year-old woman who responded to a well-timed email scam, in a bid to make sure she went to the bank and wired money to the fraudsters. In this case, the woman figured out she was being scammed before embarking for the bank, but her story is a chilling reminder of how far crooks will go these days to rip people off.
Travis Hardaway is a former music teacher turned app developer from Towson, Md. Hardaway said his mother last month replied to an email she received regarding an appliance installation from BestBuy/GeekSquad. Hardaway said the timing of the scam email couldn’t have been worse: His mom’s dishwasher had just died, and she’d paid to have a new one delivered and installed.
“I think that’s where she got confused, because she thought the email was about her dishwasher installation,” Hardaway told KrebsOnSecurity.
Hardaway said his mom initiated a call to the phone number listed in the phony BestBuy email, and that the scammers told her she owed $160 for the installation, which seemed right at the time. Then the scammers asked her to install remote administration software on her computer so that they could control the machine from afar and assist her in making the payment.
After she logged into her bank and savings accounts with scammers watching her screen, the fraudster on the phone claimed that instead of pulling $160 out of her account, they accidentally transferred $160,000 to her account. They said they they needed her help to make sure the money was “returned.”
“They took control of her screen and said they had accidentally transferred $160,000 into her account,” Hardaway said. “The person on the phone told her he was going to lose his job over this transfer error, that he didn’t know what to do. So they sent her some information about where to wire the money, and asked her to go to the bank. But she told them, ‘I don’t drive,’ and they told her, “No problem, we’re sending an Uber to come help you to the bank.'”
Hardaway said he was out of town when all this happened, and that thankfully his mom eventually grew exasperated and gave up trying to help the scammers.
“They told her they were sending an Uber to pick her up and that it was on its way,” Hardaway said. “I don’t know if the Uber ever got there. But my mom went over to the neighbor’s house and they saw it for what it was — a scam.”
Hardaway said he has since wiped her computer, reinstalled the operating system and changed her passwords. But he says the incident has left his mom rattled.
“She’s really second-guessing herself now,” Hardaway said. “She’s not computer-savvy, and just moved down here from Boston during COVID to be near us, but she’s living by herself and feeling isolated and vulnerable, and stuff like this doesn’t help.”
According to the Federal Bureau of Investigation (FBI), seniors are often targeted because they tend to be trusting and polite. More importantly, they also usually have financial savings, own a home, and have good credit—all of which make them attractive to scammers.
“Additionally, seniors may be less inclined to report fraud because they don’t know how, or they may be too ashamed of having been scammed,” the FBI warned in May. “They might also be concerned that their relatives will lose confidence in their abilities to manage their own financial affairs. And when an elderly victim does report a crime, they may be unable to supply detailed information to investigators.”
In 2021, more than 92,000 victims over the age of 60 reported losses of $1.7 billion to the FBI’s Internet Crime Complaint Center (IC3). The FBI says that represents a 74 percent increase in losses over losses reported in 2020.
The abuse of ride-sharing services to scam the elderly is not exactly new. Authorities in Tampa, Fla. say they’re investigating an incident from December 2021 where fraudsters who’d stolen $700,000 from elderly grandparents used Uber rides to pick up bundles of cash from their victims.
FreshRSS 