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It’s not unusual for the data brokers behind people-search websites to use pseudonyms in their day-to-day lives (you would, too). Some of these personal data purveyors even try to reinvent their online identities in a bid to hide their conflicts of interest. But it’s not every day you run across a US-focused people-search network based in China whose principal owners all appear to be completely fabricated identities.
Responding to a reader inquiry concerning the trustworthiness of a site called TruePeopleSearch[.]net, KrebsOnSecurity began poking around. The site offers to sell reports containing photos, police records, background checks, civil judgments, contact information “and much more!” According to LinkedIn and numerous profiles on websites that accept paid article submissions, the founder of TruePeopleSearch is Marilyn Gaskell from Phoenix, Ariz.
The saucy yet studious LinkedIn profile for Marilyn Gaskell.
Ms. Gaskell has been quoted in multiple “articles” about random subjects, such as this article at HRDailyAdvisor about the pros and cons of joining a company-led fantasy football team.
“Marilyn Gaskell, founder of TruePeopleSearch, agrees that not everyone in the office is likely to be a football fan and might feel intimidated by joining a company league or left out if they don’t join; however, her company looked for ways to make the activity more inclusive,” this paid story notes.
Also quoted in this article is Sally Stevens, who is cited as HR Manager at FastPeopleSearch[.]io.
Sally Stevens, the phantom HR Manager for FastPeopleSearch.
“Fantasy football provides one way for employees to set aside work matters for some time and have fun,” Stevens contributed. “Employees can set a special league for themselves and regularly check and compare their scores against one another.”
Imagine that: Two different people-search companies mentioned in the same story about fantasy football. What are the odds?
Both TruePeopleSearch and FastPeopleSearch allow users to search for reports by first and last name, but proceeding to order a report prompts the visitor to purchase the file from one of several established people-finder services, including BeenVerified, Intelius, and Spokeo.
DomainTools.com shows that both TruePeopleSearch and FastPeopleSearch appeared around 2020 and were registered through Alibaba Cloud, in Beijing, China. No other information is available about these domains in their registration records, although both domains appear to use email servers based in China.
Sally Stevens’ LinkedIn profile photo is identical to a stock image titled “beautiful girl” from Adobe.com. Ms. Stevens is also quoted in a paid blog post at ecogreenequipment.com, as is Alina Clark, co-founder and marketing director of CocoDoc, an online service for editing and managing PDF documents.
The profile photo for Alina Clark is a stock photo appearing on more than 100 websites.
Scouring multiple image search sites reveals Ms. Clark’s profile photo on LinkedIn is another stock image that is currently on more than 100 different websites, including Adobe.com. Cocodoc[.]com was registered in June 2020 via Alibaba Cloud Beijing in China.
The same Alina Clark and photo materialized in a paid article at the website Ceoblognation, which in 2021 included her at #11 in a piece called “30 Entrepreneurs Describe The Big Hairy Audacious Goals (BHAGs) for Their Business.” It’s also worth noting that Ms. Clark is currently listed as a “former Forbes Council member” at the media outlet Forbes.com.
Entrepreneur #6 is Stephen Curry, who is quoted as CEO of CocoSign[.]com, a website that claims to offer an “easier, quicker, safer eSignature solution for small and medium-sized businesses.” Incidentally, the same photo for Stephen Curry #6 is also used in this “article” for #22 Jake Smith, who is named as the owner of a different company.
Stephen Curry, aka Jake Smith, aka no such person.
Mr. Curry’s LinkedIn profile shows a young man seated at a table in front of a laptop, but an online image search shows this is another stock photo. Cocosign[.]com was registered in June 2020 via Alibaba Cloud Beijing. No ownership details are available in the domain registration records.
Listed at #13 in that 30 Entrepreneurs article is Eden Cheng, who is cited as co-founder of PeopleFinderFree[.]com. KrebsOnSecurity could not find a LinkedIn profile for Ms. Cheng, but a search on her profile image from that Entrepreneurs article shows the same photo for sale at Shutterstock and other stock photo sites.
DomainTools says PeopleFinderFree was registered through Alibaba Cloud, Beijing. Attempts to purchase reports through PeopleFinderFree produce a notice saying the full report is only available via Spokeo.com.
Lynda Fairly is Entrepreneur #24, and she is quoted as co-founder of Numlooker[.]com, a domain registered in April 2021 through Alibaba in China. Searches for people on Numlooker forward visitors to Spokeo.
The photo next to Ms. Fairly’s quote in Entrepreneurs matches that of a LinkedIn profile for Lynda Fairly. But a search on that photo shows this same portrait has been used by many other identities and names, including a woman from the United Kingdom who’s a cancer survivor and mother of five; a licensed marriage and family therapist in Canada; a software security engineer at Quora; a journalist on Twitter/X; and a marketing expert in Canada.
Cocofinder[.]com is a people-search service that launched in Sept. 2019, through Alibaba in China. Cocofinder lists its market officer as Harriet Chan, but Ms. Chan’s LinkedIn profile is just as sparse on work history as the other people-search owners mentioned already. An image search online shows that outside of LinkedIn, the profile photo for Ms. Chan has only ever appeared in articles at pay-to-play media sites, like this one from outbackteambuilding.com.
Perhaps because Cocodoc and Cocosign both sell software services, they are actually tied to a physical presence in the real world — in Singapore (15 Scotts Rd. #03-12 15, Singapore). But it’s difficult to discern much from this address alone.
Who’s behind all this people-search chicanery? A January 2024 review of various people-search services at the website techjury.com states that Cocofinder is a wholly-owned subsidiary of a Chinese company called Shenzhen Duiyun Technology Co.
“Though it only finds results from the United States, users can choose between four main search methods,” Techjury explains. Those include people search, phone, address and email lookup. This claim is supported by a Reddit post from three years ago, wherein the Reddit user “ProtectionAdvanced” named the same Chinese company.
Is Shenzhen Duiyun Technology Co. responsible for all these phony profiles? How many more fake companies and profiles are connected to this scheme? KrebsOnSecurity found other examples that didn’t appear directly tied to other fake executives listed here, but which nevertheless are registered through Alibaba and seek to drive traffic to Spokeo and other data brokers. For example, there’s the winsome Daniela Sawyer, founder of FindPeopleFast[.]net, whose profile is flogged in paid stories at entrepreneur.org.
Google currently turns up nothing else for in a search for Shenzhen Duiyun Technology Co. Please feel free to sound off in the comments if you have any more information about this entity, such as how to contact it. Or reach out directly at krebsonsecurity @ gmail.com.
A mind map highlighting the key points of research in this story. Click to enlarge. Image: KrebsOnSecurity.com
It appears the purpose of this network is to conceal the location of people in China who are seeking to generate affiliate commissions when someone visits one of their sites and purchases a people-search report at Spokeo, for example. And it is clear that Spokeo and others have created incentives wherein anyone can effectively white-label their reports, and thereby make money brokering access to peoples’ personal information.
Spokeo’s Wikipedia page says the company was founded in 2006 by four graduates from Stanford University. Spokeo co-founder and current CEO Harrison Tang has not yet responded to requests for comment.
Intelius is owned by San Diego based PeopleConnect Inc., which also owns Classmates.com, USSearch, TruthFinder and Instant Checkmate. PeopleConnect Inc. in turn is owned by H.I.G. Capital, a $60 billion private equity firm. Requests for comment were sent to H.I.G. Capital. This story will be updated if they respond.
BeenVerified is owned by a New York City based holding company called The Lifetime Value Co., a marketing and advertising firm whose brands include PeopleLooker, NeighborWho, Ownerly, PeopleSmart, NumberGuru, and Bumper, a car history site.
Ross Cohen, chief operating officer at The Lifetime Value Co., said it’s likely the network of suspicious people-finder sites was set up by an affiliate. Cohen said Lifetime Value would investigate to determine if this particular affiliate was driving them any sign-ups.
All of the above people-search services operate similarly. When you find the person you’re looking for, you are put through a lengthy (often 10-20 minute) series of splash screens that require you to agree that these reports won’t be used for employment screening or in evaluating new tenant applications. Still more prompts ask if you are okay with seeing “potentially shocking” details about the subject of the report, including arrest histories and photos.
Only at the end of this process does the site disclose that viewing the report in question requires signing up for a monthly subscription, which is typically priced around $35. Exactly how and from where these major people-search websites are getting their consumer data — and customers — will be the subject of further reporting here.
The main reason these various people-search sites require you to affirm that you won’t use their reports for hiring or vetting potential tenants is that selling reports for those purposes would classify these firms as consumer reporting agencies (CRAs) and expose them to regulations under the Fair Credit Reporting Act (FCRA).
These data brokers do not want to be treated as CRAs, and for this reason their people search reports typically don’t include detailed credit histories, financial information, or full Social Security Numbers (Radaris reports include the first six digits of one’s SSN).
But in September 2023, the U.S. Federal Trade Commission found that TruthFinder and Instant Checkmate were trying to have it both ways. The FTC levied a $5.8 million penalty against the companies for allegedly acting as CRAs because they assembled and compiled information on consumers into background reports that were marketed and sold for employment and tenant screening purposes.
The FTC also found TruthFinder and Instant Checkmate deceived users about background report accuracy. The FTC alleges these companies made millions from their monthly subscriptions using push notifications and marketing emails that claimed that the subject of a background report had a criminal or arrest record, when the record was merely a traffic ticket.
The FTC said both companies deceived customers by providing “Remove” and “Flag as Inaccurate” buttons that did not work as advertised. Rather, the “Remove” button removed the disputed information only from the report as displayed to that customer; however, the same item of information remained visible to other customers who searched for the same person.
The FTC also said that when a customer flagged an item in the background report as inaccurate, the companies never took any steps to investigate those claims, to modify the reports, or to flag to other customers that the information had been disputed.
There are a growing number of online reputation management companies that offer to help customers remove their personal information from people-search sites and data broker databases. There are, no doubt, plenty of honest and well-meaning companies operating in this space, but it has been my experience that a great many people involved in that industry have a background in marketing or advertising — not privacy.
Also, some so-called data privacy companies may be wolves in sheep’s clothing. On March 14, KrebsOnSecurity published an abundance of evidence indicating that the CEO and founder of the data privacy company OneRep.com was responsible for launching dozens of people-search services over the years.
Finally, some of the more popular people-search websites are notorious for ignoring requests from consumers seeking to remove their information, regardless of which reputation or removal service you use. Some force you to create an account and provide more information before you can remove your data. Even then, the information you worked hard to remove may simply reappear a few months later.
This aptly describes countless complaints lodged against the data broker and people search giant Radaris. On March 8, KrebsOnSecurity profiled the co-founders of Radaris, two Russian brothers in Massachusetts who also operate multiple Russian-language dating services and affiliate programs.
The truth is that these people-search companies will continue to thrive unless and until Congress begins to realize it’s time for some consumer privacy and data protection laws that are relevant to life in the 21st century. Duke University adjunct professor Justin Sherman says virtually all state privacy laws exempt records that might be considered “public” or “government” documents, including voting registries, property filings, marriage certificates, motor vehicle records, criminal records, court documents, death records, professional licenses, bankruptcy filings, and more.
“Consumer privacy laws in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia all contain highly similar or completely identical carve-outs for ‘publicly available information’ or government records,” Sherman said.
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In 2020, the United States brought charges against four men accused of building a bulletproof hosting empire that once dominated the Russian cybercrime industry and supported multiple organized cybercrime groups. All four pleaded guilty to conspiracy and racketeering charges. But there is a fascinating and untold backstory behind the two Russian men involved, who co-ran the world’s top spam forum and worked closely with Russia’s most dangerous cybercriminals.
From January 2005 to April 2013, there were two primary administrators of the cybercrime forum Spamdot (a.k.a Spamit), an invite-only community for Russian-speaking people in the businesses of sending spam and building botnets of infected computers to relay said spam. The Spamdot admins went by the nicknames Icamis (a.k.a. Ika), and Salomon (a.k.a. Sal).
Spamdot forum administrator “Ika” a.k.a. “Icamis” responds to a message from “Tarelka,” the botmaster behind the Rustock botnet. Dmsell said: “I’m actually very glad that I switched to legal spam mailing,” prompting Tarelka and Ika to scoff.
As detailed in my 2014 book, Spam Nation, Spamdot was home to crooks controlling some of the world’s nastiest botnets, global malware contagions that went by exotic names like Rustock, Cutwail, Mega-D, Festi, Waledac, and Grum.
Icamis and Sal were in daily communications with these botmasters, via the Spamdot forum and private messages. Collectively in control over millions of spam-spewing zombies, those botmasters also continuously harvested passwords and other data from infected machines.
As we’ll see in a moment, Salomon is now behind bars, in part because he helped to rob dozens of small businesses in the United States using some of those same harvested passwords. He is currently housed in a federal prison in Michigan, serving the final stretch of a 60-month sentence.
But the identity and whereabouts of Icamis have remained a mystery to this author until recently. For years, security experts — and indeed, many top cybercriminals in the Spamit affiliate program — have expressed the belief that Sal and Icamis were likely the same person using two different identities. And there were many good reasons to support this conclusion.
For example, in 2010 Spamdot and its spam affiliate program Spamit were hacked, and its user database shows Sal and Icamis often accessed the forum from the same Internet address — usually from Cherepovets, an industrial town situated approximately 230 miles north of Moscow. Also, it was common for Icamis to reply when Spamdot members communicated a request or complaint to Sal, and vice versa.
Image: maps.google.com
Still, other clues suggested Icamis and Sal were two separate individuals. For starters, they frequently changed the status on their instant messenger clients at different times. Also, they each privately discussed with others having attended different universities.
KrebsOnSecurity began researching Icamis’s real-life identity in 2012, but failed to revisit any of that research until recently. In December 2023, KrebsOnSecurity published new details about the identity of “Rescator,” a Russian cybercriminal who is thought to be closely connected to the 2013 data breach at Target.
That story mentioned Rescator’s real-life identity was exposed by Icamis in April 2013, as part of a lengthy farewell letter Ika wrote to Spamdot members wherein Ika said he was closing the forum and quitting the cybercrime business entirely.
To no one’s shock, Icamis didn’t quit the business: He simply became more quiet and circumspect about his work, which increasingly was focused on helping crime groups siphon funds from U.S. bank accounts. But the Rescator story was a reminder that 10 years worth of research on who Ika/Icamis is in real life had been completely set aside. This post is an attempt to remedy that omission.
The farewell post from Ika (aka Icamis), the administrator of both the BlackSEO forum and Pustota, the successor forum to Spamit/Spamdot.
Icamis and Sal offered a comprehensive package of goods and services that any aspiring or accomplished spammer would need on a day-to-day basis: Virtually unlimited bulletproof domain registration and hosting services, as well as services that helped botmasters evade spam block lists generated by anti-spam groups like Spamhaus.org. Here’s snippet of Icamis’s ad on Spamdot from Aug. 2008, wherein he addresses forum members with the salutation, “Hello Gentlemen Scammers.”
We are glad to present you our services!
Many are already aware (and are our clients), but publicity is never superfluous.Domains.
– all major gtlds (com, net, org, info, biz)
– many interesting and uninteresting cctlds
– options for any topic
– processing of any quantities
– guarantees
– exceptionally low prices for domains for white and gray schemes (including any SEO and affiliate spam )
– control panel with balances and auto-registration
– all services under the Ikamis brand, proven over the years;)Servers.
– long-term partnerships with several [data centers] in several parts of the world for any topic
– your own data center (no longer in Russia ;)) for gray and white topics
– any configuration and any hardware
– your own IP networks (PI, not PA) and full legal support
– realtime backups to neutral sites
– guarantees and full responsibility for the services provided
– non-standard equipment on request
– our own admins to resolve any technical issues (services are free for clients)
– hosting (shared and vps) is also possibleNon-standard and related services.
– ssl certificates signed by geotrust and thawte
– old domains (any year, any quantity)
– beautiful domains (keyword, short, etc.)
– domains with indicators (any, for SEO, etc.)
– making unstable gtld domains stable
– interception and hijacking of custom domains (expensive)
– full domain posting via web.archive.org with restoration of native content (preliminary applications)
– any updates to our panels to suit your needs upon request (our own coders)All orders for the “Domains” sections and “Servers” are carried out during the day (depending on our workload).
For non-standard and related services, a preliminary application is required 30 days in advance (except for ssl certificates – within 24 hours).
Icamis and Sal frequently claimed that their service kept Spamhaus and other anti-spam groups several steps behind their operations. But it’s clear that those anti-spam operations had a real and painful impact on spam revenues, and Salomon was obsessed with striking back at anti-spam groups, particularly Spamhaus.
In 2007, Salomon collected more than $3,000 from botmasters affiliated with competing spam affiliate programs that wanted to see Spamhaus suffer, and the money was used to fund a week-long distributed denial-of-service (DDoS) attack against Spamhaus and its online infrastructure. But rather than divert their spam botnets from their normal activity and thereby decrease sales, the botmasters voted to create a new DDoS botnet by purchasing installations of DDoS malware on thousands of already-hacked PCs (at a rate of $25 per 1,000 installs).
As an affiliate of Spamdot, Salomon used the email address ad1@safe-mail.net, and the password 19871987gr. The breach tracking service Constella Intelligence found the password 19871987gr was used by the email address grichishkin@gmail.com. Multiple accounts are registered to that email address under the name Alexander Valerievich Grichishkin, from Cherepovets.
In 2020, Grichishkin was arrested outside of Russia on a warrant for providing bulletproof hosting services to cybercriminal gangs. The U.S. government said Grichishkin and three others set up the infrastructure used by cybercriminals between 2009 to 2015 to distribute malware and attack financial institutions and victims throughout the United States.
Those clients included crooks using malware like Zeus, SpyEye, Citadel and the Blackhole exploit kit to build botnets and steal banking credentials.
“The Organization and its members helped their clients to access computers without authorization, steal financial information (including banking credentials), and initiate unauthorized wire transfers from victims’ financial accounts,” the government’s complaint stated.
Grichishkin pleaded guilty to conspiracy charges and was sentenced to four years in prison. He is 36 years old, has a wife and kids in Thailand, and is slated for release on February 8, 2024.
The identity of Icamis came into view when KrebsOnSecurity began focusing on clues that might connect Icamis to Cherepovets (Ika’s apparent hometown based on the Internet addresses he regularly used to access Spamdot).
Historic domain ownership records from DomainTools.com reveal that many of the email addresses and domains connected to Icamis invoke the name “Andrew Artz,” including icamis[.]ws, icamis[.]ru, and icamis[.]biz. Icamis promoted his services in 2003 — such as bulk-domains[.]info — using the email address icamis@4host.info. From one of his ads in 2005:
Domains For Projects Advertised By Spam
I can register bulletproof domains for sites and projects advertised by spam(of course they must be legal). I can not provide DNS for u, only domains. The price will be:
65$ for domain[if u will buy less than 5 domains]
50$ for domain[more than 5 domains]
45$ for domain[more than 10 domains]
These prices are for domains in the .net & .com zones.
If u want to order domains write me to: icamis@4host.info
In 2009, an “Andrew Artz” registered at the hosting service FirstVDS.com using the email address icamis@4host.info, with a notation saying the company name attached to the account was “WMPay.” Likewise, the bulletproof domain service icamis[.]ws was registered to an Andrew Artz.
The domain wmpay.ru is registered to the phonetically similar name “Andrew Hertz,” at andrew@wmpay.ru. A search on “icamis.ru” in Google brings up a 2003 post by him on a discussion forum designed by and for students of Amtek, a secondary school in Cherepovets (Icamis was commenting from an Internet address in Cherepovets).
The website amtek-foreva-narod.ru is still online, and it links to several yearbooks for Amtek graduates. It states that the yearbook for the Amtek class of 2004 is hosted at 41.wmpay[.]com.
The yearbook photos for the Amtek class of 2004 are not indexed in the Wayback Machine at archive.org, but the names and nicknames of 16 students remain. However, it appears that the entry for one student — the Wmpay[.]com site administrator — was removed at some point.
In 2004, the administrator of the Amtek discussion forum — a 2003 graduate who used the handle “Grand” — observed that there were three people named Andrey who graduated from Amtek in 2004, but one of them was conspicuously absent from the yearbook at wmpay[.]ru: Andrey Skvortsov.
To bring this full circle, Icamis was Andrey Skvortsov, the other Russian man charged alongside Grichiskin (the two others who pleaded guilty to conspiracy charges were from Estonia and Lithuania). All of the defendants in that case pleaded guilty to conspiracy to engage in a Racketeer Influenced Corrupt Organization (RICO).
[Author’s note: No doubt government prosecutors had their own reasons for omitting the nicknames of the defendants in their press releases, but that information sure would have saved me a lot of time and effort].
Skvortsov was sentenced to time served, and presumably deported. His current whereabouts are unknown and he was not reachable for comment via his known contact addresses.
The government says Ika and Sal’s bulletproof hosting empire provided extensive support for a highly damaging cybercrime group known as the JabberZeus Crew, which worked closely with the author of the Zeus Trojan — Evgeniy Mikhailovich Bogachev — to develop a then-advanced strain of the Zeus malware that was designed to defeat one-time codes for authentication. Bogachev is a top Russian cybercriminal with a standing $3 million bounty on his head from the FBI.
The JabberZeus Crew stole money by constantly recruiting money mules, people in the United States and in Europe who could be enticed or tricked into forwarding money stolen from cybercrime victims. Interestingly, Icamis’s various email addresses are connected to websites for a vast network of phony technology companies that claimed they needed people with bank accounts to help pay their overseas employees.
Icamis used the email address tech@safe-mail.net on Spamdot, and this email address is tied to the registration records for multiple phony technology companies that were set up to recruit money mules.
One such site — sun-technology[.]net — advertised itself as a Hong Kong-based electronics firm that was looking for “honest, responsible and motivated people in UK, USA, AU and NZ to be Sales Representatives in your particular region and receive payments from our clients. Agent commission is 5 percent of total amount received to the personal bank account. You may use your existing bank account or open a new one for these purposes.”
In January 2010, KrebsOnSecurity broke the news that the JabberZeus crew had just used money mules to steal $500,000 from tiny Duanesburg Central School District in upstate New York. As part of his sentence, Skvortsov was ordered to pay $497,200 in restitution to the Duanesburg Central School District.
The JabberZeus Crew operated mainly out of the eastern Ukraine city of Donetsk, which was always pro-Russia and is now occupied by Russian forces. But when Russia invaded Ukraine in February 2022, the alleged leader of the notorious cybercrime gang — Vyacheslav Igoravich Andreev (a.ka. Penchukov) — fled his mandatory military service orders and was arrested in Geneva, Switzerland. He is currently in federal custody awaiting trial, and is slated to be arraigned in U.S. federal court tomorrow (Jan. 9, 2024). A copy of the indictment against Andreev is here (PDF).
Andreev, aka “Tank,” seen here performing as a DJ in Ukraine in an undated photo from social media.
Last week, KrebsOnSecurity broke the news that one of the largest cybercrime services for laundering stolen merchandise was hacked recently, exposing its internal operations, finances and organizational structure. In today’s Part II, we’ll examine clues about the real-life identity of “Fearlless,” the nickname chosen by the proprietor of the SWAT USA Drops service.
Based in Russia, SWAT USA recruits people in the United States to reship packages containing pricey electronics that are purchased with stolen credit cards. As detailed in this Nov. 2 story, SWAT currently employs more than 1,200 U.S. residents, all of whom will be cut loose without a promised payday at the end of their first month reshipping stolen goods.
The current co-owner of SWAT, a cybercriminal who uses the nickname “Fearlless,” operates primarily on the cybercrime forum Verified. This Russian-language forum has tens of thousands of members, and it has suffered several hacks that exposed more than a decade’s worth of user data and direct messages.
January 2021 posts on Verified show that Fearlless and his partner Universalo purchased the SWAT reshipping business from a Verified member named SWAT, who’d been operating the service for years. SWAT agreed to transfer the business in exchange for 30 percent of the net profit over the ensuing six months.
Cyber intelligence firm Intel 471 says Fearlless first registered on Verified in February 2013. The email address Fearlless used on Verified leads nowhere, but a review of Fearlless’ direct messages on Verified indicates this user originally registered on Verified a year earlier as a reshipping vendor, under the alias “Apathyp.”
There are two clues supporting the conclusion that Apathyp and Fearlless are the same person. First, the Verified administrators warned Apathyp he had violated the forum’s rules barring the use of multiple accounts by the same person, and that Verified’s automated systems had detected that Apathyp and Fearlless were logging in from the same device. Second, in his earliest private messages on Verified, Fearlless told others to contact him on an instant messenger address that Apathyp had claimed as his.
Intel 471 says Apathyp registered on Verified using the email address triploo@mail.ru. A search on that email address at the breach intelligence service Constella Intelligence found that a password commonly associated with it was “niceone.” But the triploo@mail.ru account isn’t connected to much else that’s interesting except a now-deleted account at Vkontakte, the Russian answer to Facebook.
However, in Sept. 2020, Apathyp sent a private message on Verified to the owner of a stolen credit card shop, saying his credentials no longer worked. Apathyp told the proprietor that his chosen password on the service was “12Apathy.”
A search on that password at Constella reveals it was used by just four different email addresses, two of which are particularly interesting: gezze@yandex.ru and gezze@mail.ru. Constella discovered that both of these addresses were previously associated with the same password as triploo@mail.ru — “niceone,” or some variation thereof.
Constella found that years ago gezze@mail.ru was used to create a Vkontakte account under the name Ivan Sherban (former password: “12niceone“) from Magnitogorsk, an industrial city in the southern region of Russia. That same email address is now tied to a Vkontakte account for an Ivan Sherban who lists his home as Saint Petersburg, Russia. Sherban’s profile photo shows a heavily tattooed, muscular and recently married individual with his beautiful new bride getting ready to drive off in a convertible sports car.
A pivotal clue for validating the research into Apathyp/Fearlless came from the identity intelligence firm myNetWatchman, which found that gezze@mail.ru at one time used the passwords “геззи1991” (gezze1991) and “gezze18081991.”
Care to place a wager on when Vkontakte says is Mr. Sherban’s birthday? Ten points if you answered August 18 (18081991).
Mr. Sherban did not respond to multiple requests for comment.
A shocking number of organizations — including banks and healthcare providers — are leaking private and sensitive information from their public Salesforce Community websites, KrebsOnSecurity has learned. The data exposures all stem from a misconfiguration in Salesforce Community that allows an unauthenticated user to access records that should only be available after logging in.
A researcher found DC Health had five Salesforce Community sites exposing data.
Salesforce Community is a widely-used cloud-based software product that makes it easy for organizations to quickly create websites. Customers can access a Salesforce Community website in two ways: Authenticated access (requiring login), and guest user access (no login required). The guest access feature allows unauthenticated users to view specific content and resources without needing to log in.
However, sometimes Salesforce administrators mistakenly grant guest users access to internal resources, which can cause unauthorized users to access an organization’s private information and lead to potential data leaks.
Until being contacted by this reporter on Monday, the state of Vermont had at least five separate Salesforce Community sites that allowed guest access to sensitive data, including a Pandemic Unemployment Assistance program that exposed the applicant’s full name, Social Security number, address, phone number, email, and bank account number.
This misconfigured Salesforce Community site from the state of Vermont was leaking pandemic assistance loan application data, including names, SSNs, email address and bank account information.
Vermont’s Chief Information Security Officer Scott Carbee said his security teams have been conducting a full review of their Salesforce Community sites, and already found one additional Salesforce site operated by the state that was also misconfigured to allow guest access to sensitive information.
“My team is frustrated by the permissive nature of the platform,” Carbee said.
Carbee said the vulnerable sites were all created rapidly in response to the Coronavirus pandemic, and were not subjected to their normal security review process.
“During the pandemic, we were largely standing up tons of applications, and let’s just say a lot of them didn’t have the full benefit of our dev/ops process,” Carbee said. “In our case, we didn’t have any native Salesforce developers when we had to suddenly stand up all these sites.”
Earlier this week, KrebsOnSecurity notified Columbus, Ohio-based Huntington Bank that its recently acquired TCF Bank had a Salesforce Community website that was leaking documents related to commercial loans. The data fields in those loan applications included name, address, full Social Security number, title, federal ID, IP address, average monthly payroll, and loan amount.
Huntington Bank has disabled the leaky TCF Bank Salesforce website. Matthew Jennings, deputy chief information security officer at Huntington, said the company was still investigating how the misconfiguration occurred, how long it lasted, and how many records may have been exposed.
KrebsOnSecurity learned of the leaks from security researcher Charan Akiri, who said he wrote a program that identified hundreds of other organizations running misconfigured Salesforce pages. But Akiri said he’s been wary of probing too far, and has had difficulty getting responses from most of the organizations he has notified to date.
“In January and February 2023, I contacted government organizations and several companies, but I did not receive any response from these organizations,” Akiri said. “To address the issue further, I reached out to several CISOs on LinkedIn and Twitter. As a result, five companies eventually fixed the problem. Unfortunately, I did not receive any responses from government organizations.”
The problem Akiri has been trying to raise awareness about came to the fore in August 2021, when security researcher Aaron Costello published a blog post explaining how misconfigurations in Salesforce Community sites could be exploited to reveal sensitive data (Costello subsequently published a follow-up post detailing how to lock down Salesforce Community sites).
On Monday, KrebsOnSecurity used Akiri’s findings to notify Washington D.C. city administrators that at least five different public DC Health websites were leaking sensitive information. One DC Health Salesforce Community website designed for health professionals seeking to renew licenses with the city leaked documents that included the applicant’s full name, address, Social Security number, date of birth, license number and expiration, and more.
Akiri said he notified the Washington D.C. government in February about his findings, but received no response. Reached by KrebsOnSecurity, interim Chief Information Security Officer Mike Rupert initially said the District had hired a third party to investigate, and that the third party confirmed the District’s IT systems were not vulnerable to data loss from the reported Salesforce configuration issue.
But after being presented with a document including the Social Security number of a health professional in D.C. that was downloaded in real-time from the DC Health public Salesforce website, Rupert acknowledged his team had overlooked some configuration settings.
Washington, D.C. health administrators are still smarting from a data breach earlier this year at the health insurance exchange DC Health Link, which exposed personal information for more than 56,000 users, including many members of Congress.
That data later wound up for sale on a top cybercrime forum. The Associated Press reports that the DC Health Link breach was likewise the result of human error, and said an investigation revealed the cause was a DC Health Link server that was “misconfigured to allow access to the reports on the server without proper authentication.”
Salesforce says the data exposures are not the result of a vulnerability inherent to the Salesforce platform, but they can occur when customers’ access control permissions are misconfigured.
“As previously communicated to all Experience Site and Sites customers, we recommend utilizing the Guest User Access Report Package to assist in reviewing access control permissions for unauthenticated users,” reads a Salesforce advisory from Sept. 2022. “Additionally, we suggest reviewing the following Help article, Best Practices and Considerations When Configuring the Guest User Profile.”
In a written statement, Salesforce said it is actively focused on data security for organizations with guest users, and that it continues to release “robust tools and guidance for our customers,” including:
Control Which Users Experience Cloud Site Users Can See
Best Practices and Considerations When Configuring the Guest User Profile
“We’ve also continued to update our Guest User security policies, beginning with our Spring ‘21 release with more to come in Summer ‘23,” the statement reads. “Lastly, we continue to proactively communicate with customers to help them understand the capabilities available to them, and how they can best secure their instance of Salesforce to meet their security, contractual, and regulatory obligations.”
Millions of Americans receiving food assistance benefits just earned a new right that they can’t yet enforce: The right to be reimbursed if funds on their Electronic Benefit Transfer (EBT) cards are stolen by card skimming devices secretly installed at cash machines and grocery store checkout lanes.
On December 29, 2022, President Biden signed into law the Consolidated Appropriations Act of 2023, which — for the first time ever — includes provisions for the replacement of stolen EBT benefits. This is a big deal because in 2022, organized crime groups began massively targeting EBT accounts — often emptying affected accounts at ATMs immediately after the states disperse funds each month.
EBT cards can be used along with a personal identification number (PIN) to pay for goods at participating stores, and to withdraw cash from an ATM. However, EBT cards differ from debit cards issued to most Americans in two important ways. First, most states do not equip EBT cards with smart chip technology, which can make the cards more difficult and expensive for skimming thieves to clone.
More critically, EBT participants traditionally have had little hope of recovering food assistance funds when their cards were copied by card-skimming devices and used for fraud. That’s because while the EBT programs are operated by individually by the states, those programs are funded by the U.S. Department of Agriculture (USDA), which until late last year was barred from reimbursing states for stolen EBT funds.
The protections passed in the 2023 Appropriations Act allow states to use federal funds to replace stolen EBT benefits, and they permit states to seek reimbursement for any skimmed EBT funds they may have replaced from their own coffers (dating back to Oct. 1, 2022).
But first, all 50 states must each submit a plan for how they are going to protect and replace food benefits stolen via card skimming. Guidance for the states in drafting those plans was issued by the USDA on Jan. 31 (PDF), and states that don’t get them done before Feb. 27, 2023 risk losing the ability to be reimbursed for EBT fraud losses.
Deborah Harris is a staff attorney at The Massachusetts Law Reform Institute (MLRI), a nonprofit legal assistance organization that has closely tracked the EBT skimming epidemic. In November 2022, the MLRI filed a class-action lawsuit against Massachusetts on behalf of thousands of low-income families who were collectively robbed of more than $1 million in food assistance benefits by card skimming devices secretly installed at cash machines and grocery store checkout lanes across the state.
Harris said she’s pleased that the USDA guidelines were issued so promptly, and that the guidance for states was not overly prescriptive. For example, some security experts have suggested that adding contactless capability to EBT cards could help participants avoid skimming devices altogether. But Harris said contactless cards do not require a PIN, which is the only thing that stops EBT cards from being drained at the ATM when a participant’s card is lost or stolen.
Then again, nothing in the guidance even mentions chip-based cards, or any other advice for improving the physical security of EBT cards. Rather, it suggests states should seek to develop the capability to perform basic fraud detection and alerting on suspicious transactions, such as when an EBT card that is normally used only in one geographic area suddenly is used to withdraw cash at an ATM halfway across the country.
“Besides having the states move fast to approve their plans, we’d also like to see a focused effort to move states from magstripe-only cards to chip, and also assisting states to develop the algorithms that will enable them to identify likely incidents of stolen benefits,” Harris said.
Harris said Massachusetts has begun using algorithms to look for these suspicious transaction patterns throughout its EBT network, and now has the ability to alert households and verify transactions. But she said most states do not have this capability.
“We have heard that other states aren’t currently able to do that,” Harris said. “But encouraging states to more affirmatively identify instances of likely theft and assisting with the claims and verification process is critical. Most households can’t do that on their own, and in Massachusetts it’s very hard for a person to get a copy of their transaction history. Some states can do that through third-party apps, but something so basic should not be on the burden of EBT households.”
Some states aren’t waiting for direction from the federal government to beef up EBT card security. Like Maryland, which identified more than 1,400 households hit by EBT skimming attacks last year — a tenfold increase over 2021.
Advocates for EBT beneficiaries in Maryland are backing Senate Bill 401 (PDF), which would require the use of chip technology and ongoing monitoring for suspicious activity (a hearing on SB401 is scheduled in the Maryland Senate Finance Commission for Thursday, Feb. 23, at 1 p.m.).
Michelle Salomon Madaio is a director at the Homeless Persons Representation Project, a legal assistance organization based in Silver Spring, Md. Madaio said the bill would require the state Department of Human Services to replace skimmed benefits, not only after the bill goes into effect but also retroactively from January 2020 to the present.
Madaio said the bill also would require the state to monitor for patterns of suspicious activity on EBT cards, and to develop a mechanism to contact potentially affected households.
“For most of the skimming victims we’ve worked with, the fraudulent transactions would be pretty easy to spot because they mostly happened in the middle of the night or out of state, or both,” Madaio said. “To make matters worse, a lot of families whose benefits were scammed then incurred late fees on many other things as a result.”
It is not difficult to see why organized crime groups have pounced on EBT cards as easy money. In most traditional payment card transactions, there are usually several parties that have a financial interest in minimizing fraud and fraud losses, including the bank that issued the card, the card network (Visa, MasterCard, Discover, etc.), and the merchant.
But that infrastructure simply does not exist within state EBT programs, and it certainly isn’t a thing at the inter-state level. What that means is that the vast majority of EBT cards have zero fraud controls, which is exactly what continues to make them so appealing to thieves.
For now, the only fraud controls available to most EBT cardholders include being especially paranoid about where they use their cards, and frequently changing their PINs.
According to USDA guidance issued prior to the passage of the appropriations act, EBT cardholders should consider changing their card PIN at least once a month.
“By changing PINs frequently, at least monthly, and doing so before benefit issuance dates, households can minimize their risk of stolen benefits from a previously skimmed EBT card,” the USDA advised.
Check out this handmade sign posted to the front door of a shuttered Jimmy John’s sandwich chain shop in Missouri last week. See if you can tell from the store owner’s message what happened.
If you guessed that someone in the Jimmy John’s store might have fallen victim to a Business Email Compromise (BEC) or “CEO fraud” scheme — wherein the scammers impersonate company executives to steal money — you’d be in good company.
In fact, that was my initial assumption when a reader in Missouri shared this photo after being turned away from his favorite local sub shop. But a conversation with the store’s owner Steve Saladin brought home the truth that some of the best solutions to fighting fraud are even more low-tech than BEC scams.
Visit any random fast-casual dining establishment and there’s a good chance you’ll see a sign somewhere from the management telling customers their next meal is free if they don’t receive a receipt with their food. While it may not be obvious, such policies are meant to deter employee theft.
The idea is to force employees to finalize all sales and create a transaction that gets logged by the company’s systems. The offer also incentivizes customers to help keep employees honest by reporting when they don’t get a receipt with their food, because employees can often conceal transactions by canceling them before they’re completed. In that scenario, the employee gives the customer their food and any change, and then pockets the rest.
You can probably guess by now that this particular Jimmy John’s franchise — in Sunset Hills, Mo. — was among those that chose not to incentivize its customers to insist upon receiving receipts. Thanks to that oversight, Saladin was forced to close the store last week and fire the husband-and-wife managers for allegedly embezzling nearly $100,000 in cash payments from customers.
Saladin said he began to suspect something was amiss after he agreed to take over the Monday and Tuesday shifts for the couple so they could have two consecutive days off together. He said he noticed that cash receipts at the end of the nights on Mondays and Tuesdays were “substantially larger” than when he wasn’t manning the till, and that this was consistent over several weeks.
Then he had friends proceed through his restaurant’s drive-thru, to see if they received receipts for cash payments.
“One of [the managers] would take an order at the drive-thru, and when they determined the customer was going to pay with cash the other would make the customer’s change for it, but then delete the order before the system could complete it and print a receipt,” Saladin said.
Saladin said his attorneys and local law enforcement are now involved, and he estimates the former employees stole close to $100,000 in cash receipts. That was on top of the $115,000 in salaries he paid in total each year to the two employees. Saladin also has to figure out a way to pay his franchisor a fee for each of the stolen transactions.
Now Saladin sees the wisdom of adding the receipt sign, and says all of his stores will soon carry a sign offering $10 in cash to any customers who report not receiving a receipt with their food.
Many business owners are reluctant to involve the authorities when they discover that a current or former employee has stolen from them. Too often, organizations victimized by employee theft shy away from reporting it because they’re worried that any resulting media coverage of the crime will do more harm than good.
But there are quiet ways to ensure embezzlers get their due. A few years back, I attended a presentation by an investigator with the criminal division of the U.S. Internal Revenue Service (IRS) who suggested that any embezzling victims seeking a discreet law enforcement response should simply contact the IRS.
The agent said the IRS is obligated to investigate all notifications it receives from employers about unreported income, but that embezzling victims often neglect to even notify the agency. That’s a shame, he said, because under U.S. federal law, anyone who willfully attempts to evade or defeat taxes can be charged with a felony, with penalties including up to $100,000 in fines, up to five years in prison, and the costs of prosecution.
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