Login
For Cisco engineers working on Duo, having a remote-first workplace has helped them reach life goals, connect with colleagues around the world, and be intentional communicators. We understand that working remotely can be an adjustment — that’s why we’ve compiled the 10 parts of remote work that surprised our team members most and their advice for navigating the nuances. If you’re interested in being part of a remote-first workplace, check out our open positions.
Senior Engineering Leader David Rines has worked remotely for the past seven years. He’s found that Cisco’s approach to distributed teams has “enabled us to pick up the right talent, and not necessarily local talent. We are moving towards a global, follow the sun environment,” he said.
One of the aspects Rines appreciates most of this structure is getting “a widely varied set of perspectives and experiences that help build a more reliable, more robust product, which is why we’re here.”
Another benefit to having colleagues across the globe is the sharing of recipes, a perk Senior Site Reliability Engineer Bernard Ting particularly enjoys. Proactively communicating with colleagues virtually “helps you to form bonds with people from other teams. You can always learn something new about cultures elsewhere. I talk to people about food and so I’m always gathering recipes from people from all over the world,” Ting shared.
While some may fear that working remotely could lead to feelings of isolation and loneliness, a different camaraderie can flourish in the structure of our distributed teams. With colleagues across time zones, “there’s always someone there who you can reach out to help solve your problem,” Rines said.
Collaboration hours are another way Site Reliability Engineering Manager Jaya Sistla has cultivated virtual community and problem-solving. These hours are blocked off for team members to talk about what they’re working on. “The main thing is being able to ask for help so you don’t go into the rabbit hole debugging things,” Sistla said.
Ting points out that working in a distributed model allows you to really engage in virtual events and conversations. Given that the team mainly communicates through online chat, Ting has found that “forces you to see everyone as equally approachable, which has made me more comfortable reaching out to people from anywhere in the world.”
For folks sharing an office, collaboration can happen through casual chats over coffee. When facing a challenge, you can ask your neighbor for support. While ideally virtual communication could have a similar cadence and spontaneity, the logistics of remote and distributed work require intentionality and being proactive in connecting with colleagues as people and as co-workers.
When Ting first started working remotely, he felt that every meeting needed to be formal and have a business objective. By sharing his feelings with his manager, he was reassured that “socializing is a very important part of teamwork, because if you don’t have a good relationship with your colleagues you’re not going to be able to have healthy discussions, healthy conflict or be able to critique each other when the situation arises.”
Since that conversation, Ting has been more proactive about catching up with colleagues, which can include sharing a coffee over video chat. Duo’s “coffee roulette” formalizes the process as every month, employees who opt in can be randomly paired up for a quick half-hour chat focused exclusively on socializing. Ting has found being proactive about socializing virtually helpful. “It’s made me more intentional with my time and really treasure the social experience you can get,” he said.
Some folks may be concerned that without a manager observing their efforts and work ethic day in and day out, it may be harder to recognize accomplishments and challenges. Ting found that within his team “when you work on projects and in your one-on-ones with your managers, they’re always very intentional about learning what you’ve been doing and seeing what your progress is like on certain projects. I’ve been asked, ‘How do you think you can improve? What are some of the things you’ve been doing outside of the team work?’”
To cultivate cross-team collaboration and education, there are thoughtfully planned virtual lunch and learns. “We schedule training sessions and common meetings at times that are flexible for everyone. If it has to be repeated, we do it so people can comfortably attend rather than stretching themselves and attending at odd hours,” Sistla said.
For Software Engineer Nick Aspinall, an important and fun part of working remotely is keeping in touch with virtual messaging. One unique perk has been getting to create and customize emojis with team members including a few of himself in “various ridiculous states,” he said.
Connecting with colleagues on themed channels focused on personal and professional interests from coffee to pets “makes it really cool because you can meet people across different teams and still get some of the feeling of rubbing elbows that you get when you’re in the office,” Aspinall said. Participating in these virtual conversations boosts morale while also providing an endless supply of cute animal pics.
Given the multi-faceted nature of our work and the importance of consistent information sharing, having different communication channels and formats to communicate data with varying degrees of complexity is vital. Having information readily accessible, accurate and updated is particularly necessary in a field like cybersecurity.
Senior Software Engineer Mario Lopez finds that the variety of information sources contributes to an easeful remote working experience. For instance, for complex architecture decisions or detailing, Duo’s Wiki is the best source.
Software Engineer Hanna Fernandez has benefited from chat channels dedicated to design and engineering topics to “see what everyone’s up to and what thoughts people have,” she said. Sista pointed out these are great places to ask questions and open up dialogue to solve problems.
Our culture is “video-on,” meaning that it is preferred that during video meetings, as much as possible, attendees have their cameras on. Lopez loves this because “you get a bit of that personal human element.”
“We’re all people behind these screens. You definitely get some of people’s personality through text, but you get it more when you actually see them. It’s infectious when you see someone smiling. You’ve got to smile back,” he shared (while we both smiled).
When Fernandez started at Cisco, she was advised to schedule individual meetings with everyone she would be working with on every team that she joined. That suggestion is one she’s applied even virtually.
“It’s a great strategy because I already know that my team is super talented and very smart, but this way I also get to know them as humans beyond their roles,” Fernandez said. Fernandez also finds it important to check in with co-workers and ask how they’re feeling and how their time off was. “I know a lot of people hate small talk, but it’s not just small talk. I’m genuinely interested in how my co-workers are doing.”
One of Ting’s biggest goals was buying his first house in the countryside outside of London. By working remotely, Ting has flexibility in his location which allowed him to achieve his goal of buying a house and settling down with his partner, while giving their dogs the space they need to be dogs.
When transitioning from fully remote to hybrid, it’s important to recognize that there will be some shifts to get accustomed to. As the structures of remote, distributed and hybrid work evolve, it’s important to stay flexible and notice what’s possible through multiple modalities of team building. Many teams have enjoyed in-person gatherings and connecting through virtual lunches and team games when remote.
Fernandez has had multiple roles with multiple structures at Cisco. As an intern, she was fully in person and shared desk space with other interns who collaborated on full stack engineering. While working in finance IT, Fernandez was hybrid and many of her colleagues were distributed among multiple offices. The pandemic began while she was in a DevOps role, forcing her to maintain boundaries around her work time while working fully remotely. In her current role working on Duo, Fernandez is completely remote but advocates for in-person events if possible, because “humans are social creatures who want to see each other’s faces in real life once in a while.”
For Aspinall, “when we did come back to the office, there was a bit of an adjustment period where you were overstimulated from the office.” He also wanted to ensure team members who were 100% remote were fully included. Now he sees that while half his team is fully remote and the other half is hybrid, “that doesn’t stop anyone from doing anything. All of our meetings feel the same. They’re all seamless.”
If you’re interested in joining our team from wherever you are in the world, check out our open roles.
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
Cisco Secure Social Channels
Related tags
As the new school year gets underway, many students will be returning to the classroom in-person, while others will opt to continue hybrid or remote learning indefinitely. Unfortunately, for families choosing the latter, remote learning could come at the expense of their online privacy.
According to the RAND Corporation’s 2020 research report, one in five U.S. school districts plan to offer online learning even after the pandemic ends. Many school districts are waiting to review the Centers for Disease Control (CDC) latest recommendations. Either way, there’s no better time for a data privacy refresh.
Protecting your child’s privacy while remote learning requires a three-part investment of parents, students, and schools. One of the first steps in that direction is to understand your district’s privacy practices. To do that, ask to take a closer look at its approach to data consent, secondary data use, as well as its data collection and retention practices.
According to The Center for Democracy and Technology, there are five areas where schools may put a child’s privacy at risk.
Using student data to assess needs and launch connectivity and device programs can pose a privacy risk.
Ask: To assess overall digital access, the school collected my child’s data. How will that data be used?
Sharing student data with third parties, such as broadband and device providers, is a common practice that can pose a privacy risk.
Ask: To connect my remote learner, the school shared my child’s data with the provider. Can the school ensure that data will be used by the third-party responsibly? May I view the data use policy?
Schools now have apps that allow teachers to monitor student progress.
Ask: With more teacher access to student devices and desktops, how can the school ensure that my child’s other data is secure?
Ongoing security and device management requirements should be established to avoid viruses and malicious activity.
Ask: What security measures are in place on school-owned devices to protect my child’s content or personal information? Will my child’s activity be tracked?
A lack of digital literacy and security knowledge on the part of students, families and even schools can put a child’s privacy at risk.
Ask: What digital literacy resources or training do you offer teachers, staff, students and families?
One sign your child’s privacy is in good hands is if your school has a solid Data Governance Policy (DGP) that staff, teachers, and students follow. A DGP establishes schools processes and structures for overseeing the school’s approach to management, usability, availability, quality and security of data and technology.
Going a step further, a privacy-aware school will engage students, families, teachers, and administrators (and even third-party providers) about the importance of data use and closing privacy gaps.
Rather than make assumptions, discuss what privacy is with your child. For example, with more time online, consider parental controls to filter risky content. Likewise, talk to your child about how to identify phishing scams and consider investing in security software that scans for malware and untrusted sites.
If your child uses video apps such as Zoom to connect remotely, be sure that personal information—such as birthdate, address, photographs, or a nickname—isn’t accidently visible in the background.
Whether your child uses Zoom, a chat app, website or another EdTech platform for learning, set privacy settings to provide maximum protection. Following the directions under “settings” of any new app are fast and easy.
Under FERPA, the Family Educational Rights and Privacy Act, schools must notify you of your right to opt out of Directory Information at the start of the school year. Don’t opt-out? Schools can share Directory Information about their child with third parties without parental or student consent.
If we could point to a positive consequence of the pandemic, it would be that with the sudden spike in connectivity during quarantine, data privacy concerns became more prevalent than ever—that shift deserves an A+. Moving forward, it’s critical for parents and schools to work together to create practices that protect online privacy for all students—on-site or remote.
The post Back-to-School: Privacy Worries in a Remote Learning World appeared first on McAfee Blog.
This fall, many students are headed back-to-school full time. However, just as workplaces now accommodate for remote work, schools are accommodating hybrid learning environments. While this may signal the end of things like snow days, it’s also created a new, more flexible style of learning that relies on computers, online connectivity, and apps to connect students with teachers and learning resources. It’s also a trend that’s not without risk, as evidenced by the more than 900 cybersecurity incidents, including personal data breaches, since 2016, according to the K-12 Cybersecurity Resource Center. This new style of learning comes with many implications for cybersecurity that we’ll discuss below, along with ways to protect learners and students of all ages.
Cameras and video conferencing software have become an integral part of the online learning experience. In the early days of 2020, we saw growing pains in the form of Zoom bombing, unintended sharing, and, on the lighter side, people learning to use fake backgrounds with hilarious consequences. And while many of these wrinkles have been smoothed out, for online learners, the fact remains that privacy is at risk anytime they use a camera.
Younger students:
Older students:
The good news is that while we’re all navigating the new world of learning online, there are more tools than ever to help you do so safely. A comprehensive security suite, like one of McAfee’s products, contains many of these security tools in one package, including tools for:
Younger students:
Older students:
Your child or teen’s portal to their online classroom is an important investment. After all, you’ll want them to be able to connect securely, communicate easily, and be able to handle any kind of online work they may need to do. Depending on the age of your child, this device may also have to be bomb-proof. Don’t worry some experts have already done the thinking for you with this list of computers for online learners.
There are many apps being used to facilitate online learning. And chances are, students will have to register, log-in, and provide identification. Regardless of age, here’s what NOT to provide.
Younger students:
Older students:
When students are learning in-person, the concept of being a good citizen is one that’s reinforced in the classroom and on the playground. Online, as students use forums, chats, and even social media to communicate, the concept of digital citizenship is just as important.
There’s a reason elementary schools have recess and high schools have lunch breaks. It gives kids time to step away from the books, stretch their legs, and refresh their minds. The same concept applies with online learning.
Younger students:
Older students:
For more extensive information about any of the recommendations above, please visit these resources.
The post 7 Safety Tips to Schooling in a Digital World appeared first on McAfee Blogs.
Learning environments are not what they used to be, and as educational institutions deploy new technology to facilitate a safe and effective remote learning environment, their cyber vulnerabilities also increase. Canadian schools especially have seen a rise in ransomware attacks with the transition to online learning, opening the door for hackers to exploit student data and sabotage academic research. To combat the rising cybersecurity concerns, educators need to implement new measures to uphold secure and efficient distance learning environments without allowing student data and privacy to hang in the balance.
Limiting disruptions remains a high priority for educators as they discover how to manage their remote classrooms. Although many teachers are familiar with supplemental technologies such as tablets and online programs, it’s another matter entirely to be completely dependent on them to support a fully virtual classroom. When investing in online learning tools, educational institutions should not allow their concern for efficiency to overshadow an equally important requirement: safety.
The education sector has seen its fair share of cybersecurity attacks since the widespread shift to remote classrooms. According to Microsoft, the global education industry has the most malware attacks, even more than prominent industries such as business, finance, and healthcare. K-12 schools especially have experienced an uptick in ransomware and Distributed Denial of Service (DDoS). Many Canadian schools are experiencing cyber security incidents, damaging the integrity of their student data and privacy. With hackers consistently seeking to take advantage of the vulnerabilities in new technology, this prompts further discussion into why education is such a highly targeted industry.
The rapid shift to remote learning is an obvious culprit for the increasing threat level, but higher education institutions were already vulnerable before the pandemic. Many students simply lack the proper security awareness when using their online devices. In Morphisec’s CyberSecurity Threat Index, more than 30% of higher education breaches were caused by students falling victim to email scams, misusing social media, or other careless online activities. Budgetary constraints are also to blame for increasing online attacks, as many schools lack adequate funding to support a robust cybersecurity infrastructure. Cybercriminals recognize the vast amount of student data that schools have on record, and this incentivizes them further to infiltrate their systems.
Many of the new remote learning technologies introduced during the pandemic have exposed the risks associated with a lack of stringent security measures. For example, until recently, Agora’s video conferencing software exhibited a vulnerability that would have allowed hackers to spy on video and audio calls. With a growing number of students accessing remote learning technologies through their schools’ networks, it’s especially critical for schools to re-evaluate their security protocols to safeguard their students.
Schools at all levels need to proactively secure their digital technologies and safeguard their students’ data integrity. With the right approach, students and educators can mitigate the risks of cyber threats. Here are four critical cybersecurity steps that schools should take immediately:
It only takes one person to allow a hacker to infiltrate a school system. Digital security training is a must to ensure that students and faculty can recognize and take the appropriate action for suspicious activities like phishing emails. For example, a common cyber threat is when hackers pose as school officials asking for important information such as tax information or identification information.
Since many of the learning technologies on the market are new to students and staff, it’s especially critical to understand the implications of a security breach and the necessary steps to mitigate risks.
2.User Access Control
The principle of “least privilege” can also help avoid a cyber attack. This principle only allows users access to data and systems on a need-to-know basis and can mitigate data breaches that occur via unauthorized or unnecessary access. Hackers often try to infiltrate lower-level devices and accounts as a way to gain access to higher-value accounts and systems. Schools can take action by optimizing a list of what users have access to, which functions they have access to, and why. Ensuring that users have access to only what they need will limit attacks to smaller areas of the system and help protect the security ecosystem as a whole.
An often overlooked but critical cybersecurity protocol is having a robust password management policy. These policies must also be in accordance with provincial and territorial legislation, which set guidelines and rules that govern how students and faculty use their devices and online learning technologies. Password management policies that encourage strong passwords and multi-factor authentication are essential to prevent password sharing and unrestricted access.
Third-party technology vendors have become an integral component of distance learning, but they are also a vulnerability. Educational institutions need to ensure that they are properly managing their technology vendors so their students’ safety is prioritized above all else. Undergoing a thorough vetting process to evaluate third-party technology, as well as vendors’ terms and conditions, will help identify any security gaps that can create greater issues down the road.
The ascendance of distance learning during the pandemic has given educators, students, and parents new insights into both the opportunities and challenges of not being in a physical classroom. One of the most critical is the importance of creating safe and secure virtual environments to ensure that students are safe. Despite the benefits that education technology provides, without proper training or technical safeguards in place, schools and students are left vulnerable to the dangers of external threats. By enhancing awareness of cyber threats and implementing a strong security strategy, educators and parents can start creating safer learning environments for students to thrive.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, subscribe to our email, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post Prioritizing Security in a Remote Learning Environment appeared first on McAfee Blogs.
FreshRSS