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There has been an exponential increase in breaches within enterprises despite the carefully constructed and controlled perimeters that exist around applications and data. Once an attacker can access… Read more on Cisco Blogs
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For Cisco engineers working on Duo, having a remote-first workplace has helped them reach life goals, connect with colleagues around the world, and be intentional communicators. We understand that working remotely can be an adjustment — that’s why we’ve compiled the 10 parts of remote work that surprised our team members most and their advice for navigating the nuances. If you’re interested in being part of a remote-first workplace, check out our open positions.
Senior Engineering Leader David Rines has worked remotely for the past seven years. He’s found that Cisco’s approach to distributed teams has “enabled us to pick up the right talent, and not necessarily local talent. We are moving towards a global, follow the sun environment,” he said.
One of the aspects Rines appreciates most of this structure is getting “a widely varied set of perspectives and experiences that help build a more reliable, more robust product, which is why we’re here.”
Another benefit to having colleagues across the globe is the sharing of recipes, a perk Senior Site Reliability Engineer Bernard Ting particularly enjoys. Proactively communicating with colleagues virtually “helps you to form bonds with people from other teams. You can always learn something new about cultures elsewhere. I talk to people about food and so I’m always gathering recipes from people from all over the world,” Ting shared.
While some may fear that working remotely could lead to feelings of isolation and loneliness, a different camaraderie can flourish in the structure of our distributed teams. With colleagues across time zones, “there’s always someone there who you can reach out to help solve your problem,” Rines said.
Collaboration hours are another way Site Reliability Engineering Manager Jaya Sistla has cultivated virtual community and problem-solving. These hours are blocked off for team members to talk about what they’re working on. “The main thing is being able to ask for help so you don’t go into the rabbit hole debugging things,” Sistla said.
Ting points out that working in a distributed model allows you to really engage in virtual events and conversations. Given that the team mainly communicates through online chat, Ting has found that “forces you to see everyone as equally approachable, which has made me more comfortable reaching out to people from anywhere in the world.”
For folks sharing an office, collaboration can happen through casual chats over coffee. When facing a challenge, you can ask your neighbor for support. While ideally virtual communication could have a similar cadence and spontaneity, the logistics of remote and distributed work require intentionality and being proactive in connecting with colleagues as people and as co-workers.
When Ting first started working remotely, he felt that every meeting needed to be formal and have a business objective. By sharing his feelings with his manager, he was reassured that “socializing is a very important part of teamwork, because if you don’t have a good relationship with your colleagues you’re not going to be able to have healthy discussions, healthy conflict or be able to critique each other when the situation arises.”
Since that conversation, Ting has been more proactive about catching up with colleagues, which can include sharing a coffee over video chat. Duo’s “coffee roulette” formalizes the process as every month, employees who opt in can be randomly paired up for a quick half-hour chat focused exclusively on socializing. Ting has found being proactive about socializing virtually helpful. “It’s made me more intentional with my time and really treasure the social experience you can get,” he said.
Some folks may be concerned that without a manager observing their efforts and work ethic day in and day out, it may be harder to recognize accomplishments and challenges. Ting found that within his team “when you work on projects and in your one-on-ones with your managers, they’re always very intentional about learning what you’ve been doing and seeing what your progress is like on certain projects. I’ve been asked, ‘How do you think you can improve? What are some of the things you’ve been doing outside of the team work?’”
To cultivate cross-team collaboration and education, there are thoughtfully planned virtual lunch and learns. “We schedule training sessions and common meetings at times that are flexible for everyone. If it has to be repeated, we do it so people can comfortably attend rather than stretching themselves and attending at odd hours,” Sistla said.
For Software Engineer Nick Aspinall, an important and fun part of working remotely is keeping in touch with virtual messaging. One unique perk has been getting to create and customize emojis with team members including a few of himself in “various ridiculous states,” he said.
Connecting with colleagues on themed channels focused on personal and professional interests from coffee to pets “makes it really cool because you can meet people across different teams and still get some of the feeling of rubbing elbows that you get when you’re in the office,” Aspinall said. Participating in these virtual conversations boosts morale while also providing an endless supply of cute animal pics.
Given the multi-faceted nature of our work and the importance of consistent information sharing, having different communication channels and formats to communicate data with varying degrees of complexity is vital. Having information readily accessible, accurate and updated is particularly necessary in a field like cybersecurity.
Senior Software Engineer Mario Lopez finds that the variety of information sources contributes to an easeful remote working experience. For instance, for complex architecture decisions or detailing, Duo’s Wiki is the best source.
Software Engineer Hanna Fernandez has benefited from chat channels dedicated to design and engineering topics to “see what everyone’s up to and what thoughts people have,” she said. Sista pointed out these are great places to ask questions and open up dialogue to solve problems.
Our culture is “video-on,” meaning that it is preferred that during video meetings, as much as possible, attendees have their cameras on. Lopez loves this because “you get a bit of that personal human element.”
“We’re all people behind these screens. You definitely get some of people’s personality through text, but you get it more when you actually see them. It’s infectious when you see someone smiling. You’ve got to smile back,” he shared (while we both smiled).
When Fernandez started at Cisco, she was advised to schedule individual meetings with everyone she would be working with on every team that she joined. That suggestion is one she’s applied even virtually.
“It’s a great strategy because I already know that my team is super talented and very smart, but this way I also get to know them as humans beyond their roles,” Fernandez said. Fernandez also finds it important to check in with co-workers and ask how they’re feeling and how their time off was. “I know a lot of people hate small talk, but it’s not just small talk. I’m genuinely interested in how my co-workers are doing.”
One of Ting’s biggest goals was buying his first house in the countryside outside of London. By working remotely, Ting has flexibility in his location which allowed him to achieve his goal of buying a house and settling down with his partner, while giving their dogs the space they need to be dogs.
When transitioning from fully remote to hybrid, it’s important to recognize that there will be some shifts to get accustomed to. As the structures of remote, distributed and hybrid work evolve, it’s important to stay flexible and notice what’s possible through multiple modalities of team building. Many teams have enjoyed in-person gatherings and connecting through virtual lunches and team games when remote.
Fernandez has had multiple roles with multiple structures at Cisco. As an intern, she was fully in person and shared desk space with other interns who collaborated on full stack engineering. While working in finance IT, Fernandez was hybrid and many of her colleagues were distributed among multiple offices. The pandemic began while she was in a DevOps role, forcing her to maintain boundaries around her work time while working fully remotely. In her current role working on Duo, Fernandez is completely remote but advocates for in-person events if possible, because “humans are social creatures who want to see each other’s faces in real life once in a while.”
For Aspinall, “when we did come back to the office, there was a bit of an adjustment period where you were overstimulated from the office.” He also wanted to ensure team members who were 100% remote were fully included. Now he sees that while half his team is fully remote and the other half is hybrid, “that doesn’t stop anyone from doing anything. All of our meetings feel the same. They’re all seamless.”
If you’re interested in joining our team from wherever you are in the world, check out our open roles.
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
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Cybersecurity professionals are often perceived as sole practitioners, plying their craft in dimly lit rooms. Nothing could be further from the truth, as one of the keys to being a successful cybersecurity professional is the ability to collaborate and, more importantly, to share knowledge as far and wide as possible.
At Cisco, we have formed the Cisco Insider Advocacy program, which consists of a global community of professionals passionate about working and spreading their knowledge with others. We celebrate these individuals’ efforts with annual awards in various disciplines and locales. In 2023, Cisco will recognize top advocates by region for the Global Advocate Awards. Our first event – highlighting Cisco customers from across the EMEA region – is around the corner. It all happens at Cisco Live in Amsterdam, in a live ceremony on February 8!
I am joined on the Advocate Awards judges’ panel by my colleagues, Cindy Valladares, Director of Brand Strategy and Customer Advocacy at Cisco Secure, Caroline Surujpaul, EMEA and European Marketing Director at Cisco Secure and Sarah Stephens, Senior Security Marketing Leader for EMEA at Cisco Secure. We are pleased to introduce the nominees for the Cybersecurity Defender of the Year Award in EMEA.
We have five distinguished nominees, and while we have yet to select a winner, you will see how each of their contributions to Cisco’s cybersecurity community raised our attention.
Alessandro was featured in a recent successful case study about the Future of Work with Umbrella, as well as an earlier piece about simplified security using Cisco Meraki in Talent Garden.
Alessandro also authored a book about digital transformation long before it was a common buzzword. That is typical of Alessandro’s foresight, the ability to be proactive to changes before they are commonplace. He is indeed on the cutting edge.
Alessandro considers his involvement in the Advocacy community as “a very easy goal for me. First, because I’m very passionate about cybersecurity, and second because here I can find very valuable peers and professionals to share information with.” Alessandro’s abilities are borne from passion, drive, and adherence to a personal code of excellence; he learned security in a strictly hands-on style. He is also a member of Cisco’s “League of Cybersecurity Heroes.”
Christoffer, the newest Cisco Insider Advocacy community member, has gotten off to a brisk involvement with the group. He was recently featured in the case study “NTNU Supports a Diverse Academic and Research Community with Proactive Security,” which detailed how the Norwegian University of Science and Technology tackled the management of a dizzying 110,000 endpoints connecting to the university’s VPN.
Christoffer fully embraces the ideology of collaboration, mentioning that when he was seeking a security solution, “We didn’t want a vendor. We didn’t want a product. We wanted a partner to help us attack this large problem of cybersecurity.” He also demonstrates a fervent dedication to sharing by authoring half a dozen works in the cybersecurity realm, ranging from scientific to academic articles. His involvement in the Insider Advocacy community has earned him a spot in Cisco’s “League of Cybersecurity Heroes.”
Mark is one of the most erudite cybersecurity professionals one could meet. He has extensive educational credentials and enjoys sharing his knowledge, making him one of the Top 10 most engaged advocates of the Cybersecurity Channel within the Cisco Insider Advocates community.
Mark’s professional involvement extends beyond his local precinct, offering his knowledge of security best practices across the UK Policing community. In completing his most recent university degree, he authored a dissertation that “has led to an initiative to improve the security posture of my workplace.” Mark’s support to other Cisco customers has also led to his election as Vice-Chair of the Internet Society Cybersecurity Special Interest Group. He is also a member of Cisco’s “League of Cybersecurity Heroes.”
Luigi is a valuable member of the Insider Advocacy group and was recently featured in a video and written success story about Zero Trust and XDR.
Luigi is an agent of change who embraces the collaborative spirit of a true cybersecurity expert, as exemplified in his entire professional approach: “Since the infrastructure is now cloud-based, we had to change our mindset regarding cybersecurity as well. It was important to have the people, the process, the organisation, and the technology under the same security umbrella.”
When not working to ensure the security of the Sara Assicurazioni environment, Luigi has dedicated time to speaking at events, such as the “Experts Learning from Experts” global virtual session, a special virtual roundtable dedicated to Zero Trust and, last but not least, his presentation at Cisco Live Emea in Amsterdam about XDR and Zero Trust. His contributions to the Insider Advocacy platform reflect a tireless commitment to the cybersecurity community. Luigi is also a member of Cisco’s “League of Cybersecurity Heroes.”
Last year, Diego participated as speaker at the Tech Forum: Convergencia entre redes y seguridad. He will also be featured in a future ThreatWise TV – Cisco episode
Diego recognised early on that remote work would place his organisation outside the scope of their security and took proactive measures to meet the challenge. Part of his proactive approach is to freely communicate his ideas, leading to his involvement in the Insider Advocacy community. This has also earned him a place within Cisco’s “League of Cybersecurity Heroes.”
Diego’s view of working with Cisco’s products is summed up in a catchy phrase: “If it’s connected, it’s protected.” His involvement within the Insider Advocacy community makes us echo that sentiment by stating that he is connected, helping to keep everyone protected.
One point of note is the absence of women from the list of nominees. This was not the result of bias, as Cisco has a history of substantial diversity, equity, and inclusion. As you can see from the activities of the current nominees, the selection was based strictly on contributions to the community. We would love to see more engagement and membership in the Insider Advocacy program, not only from women but from a broader geographic area. This would increase the choices of possible nominees and add an even wider palette of inclusion to the entire nomination process.
We know that there is an entire population of cybersecurity professionals who seek more connection with like-minded individuals, and we welcome you to join this cohesive community.
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
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As the majority of the global Covid fog finally started lifting in 2022, other events – and their associated risks – started to fill the headspace of C-level execs the world over. In my role, I regularly engage with CISOs in all kinds of sectors, representatives at industry bodies, and experts at analyst houses. This gives me an invaluable macroview not only of how the last 12 months have affected organizations and what CISOs are thinking about, but also how the upcoming year is shaping up.
Using this information, last year I wrote a blog summing up the nine top of mind issues I believed will most impact CISOs as we headed into 2022. Many of them still ring true now and will continue to do so, but some new concerns have risen up the agenda. Here are the topics that I think will be top of mind in 2023, and what CISOs can do to prepare.
One aspect that has come to the fore this year is the CISO’s position as ‘guardian of customers’ private data’ in the event of a breach, and their responsibilities over the level of disclosure they later provide. And here, we are not only talking about the legal duty to inform regulators, but the implicit moral duty to inform third parties, customers, etc. From my conversations this year, this whole area is getting CISOs thinking about their own personal liability more.
As a result of this, next year we could see CISOs tightening up the disclosure decision making process, focusing on quicker and greater clarity on breach impact, and even looking to include personal liability cover in cyber insurance contracts. CISOs will also likely be pushing more tabletop exercises with the executive leadership team to ask and answer questions around what is showed, to whom, and by whom.
Cyber insurance has become a newsworthy topic over the last 24 months, mainly due to the hardening of the market, as insurance products have become less profitable for underwriters and insurers’ costs have risen. But the topic will continue to be in focus as we move into 2023, with insurers demanding greater attribution – aka the science of identifying the perpetrator of a cybercrime by comparing the evidence gathered from an attack with evidence gathered from earlier attacks that have been attributed to known perpetrators to find similarities.
The need for greater attribution stems from the news that some insurers are announcing that they are not covering nation state attacks, including major marketplace for insurance and reinsurance, Lloyd’s – a topic I covered with colleague and co-author Martin Lee, in this blog earlier in the year.
Greater preparation and crystal-clear clarity of the extent to which attribution has taken place when negotiating contracts will be an essential element for CISOs going forward. For more practical advice on this topic, I also wrote a blog on some of the challenges and opportunities within the cyber liability insurance market back in June which you can read here.
Being a CISO has never been more complex. With more sophisticated attacks, scarcity of resources, the challenges of communicating effectively with the board, and more demanding regulatory drivers like the recently approved NIS2 in the EU, which includes a requirement to flag incidents that cause a significant financial implication or operational disruption to the service or to others within 24 hours.
With so much to consider, it is vital that CISOs have a clear understanding of the core elements of what they protect. Questions like ‘where is the data?’, ‘who is accessing it?’, ‘what applications is the organization using?’, ‘where and what is in the cloud?’ will continue to be asked, with an overarching need to make management of the security function more flexible and simpler for the user. This visibility will also inevitably help ease quicker decision making and less of an operational overhead when it comes to regulatory compliance, so the benefits of asking these questions are clear.
According to Forrester, the term Zero Trust was born in 2009. Since then, it has been used liberally by different cybersecurity vendors – with various degrees of accuracy. Zero Trust implementations, while being the most secure approach a firm can take, are long journeys that take multiple years for major enterprises to carry out, so it is vital that they start as they mean to go on. But it is clear from the interactions we have had that many CISOs still don’t know where to start, as we touched on in point #3.
However, that can be easier said than done in many cases, as the principles within Zero trust fundamentally turn traditional security methods on their head, from protecting from the outside in (guarding your company’s parameter from external threats) to protecting from in the inside out (guarding individual assets from all threats, both internal and external). This is particularly challenging for large enterprises with a multitude of different silos, stakeholders and business divisions to consider.
The key to success on a zero-trust journey is to set up the right governance mode with the relevant stakeholders and communicate all changes. It is also worth taking the opportunity to update their solutions via a tech refresh which has a multitude of benefits, as explained in our most recent Security Outcomes Study (volume 2).
For more on where to start check out our eBook which explores the five phases to achieving zero trust, and if you have already embarked on the journey, read our recently published Guide to Zero Trust Maturity to help you find quick wins along the way.
As with last year, ransomware continues to be the main tactical issue and concern facing CISOs. More specifically, the uncertainty around when and how an attack could be launched against the organization is a constant threat.
Increased regulation on the payment of ransomware and declaring payments is predicted, on top of the Cyber Incident Reporting for Critical Infrastructure Act of 2022 (CIRCIA), the Ransom Disclosure Act, but that doesn’t help alleviate ransomware worries, especially as this will again put the CISO in the firing line.
CISOs will continue to keep a focus on the core basics to prevent or limit the impact of an attack, and again have a closer look at how any ransomware payment may or may not be paid and who will authorize payment. For more on how executives can prepare for ransomware attacks, read this blog from Cisco Talos.
Traditionally CISOs have talked about the importance of improving security awareness which has resulted in the growth of those test phishing emails we all know and love so much. Joking aside, there is increased discussion now about the limited impact of this approach, including this in depth study from the computer science department of ETH Zurich.
The study, which was the largest both in terms of scale and length at time of publishing, revealed that ‘embedded training during simulated phishing exercises, as commonly deployed in the industry today, does not make employees more resilient to phishing, but instead it can have unexpected side effects that can make employees even more susceptible to phishing’.
For the most effective security awareness, culture is key. This means that everyone should see themselves as part of the security team, like the approach that has been taken when approaching the issue of safety in many high-risk industries. In 2023, CISOs will now be keen to bring about a change to a security culture by making security inclusive, looking to create security champions within the business unit, and finding new methods to communicate the security message.
Last year, we talked about preparing for the ‘great resignation’ and how to prevent staff leaving as WFH became a norm rather than an exception. In the past year, the conversations I have had have altered to focus on how to ensure recruitment and retention of key staff within the business by ensuring they work in an environment that supports their role.
Overly restrictive security practices, burdensome security with too many friction points, and limitations around what resources and tools can be used may deter the best talent from joining – or indeed staying – with an organization. And CISOs don’t need that extra worry of being the reason behind that kind of ‘brain drain’. So, security will need to focus on supporting the introduction of flexibility and the ease of user experience, such as passwordless or risk-based authentication.
Just when we thought it was safe to go back into the organization with MFA protecting us, along came methods of attack that rely on push-based authentication vulnerabilities including:
There has been a lot written about this kind of technique and how it works (including guidance from Duo) due to some recent high-profile cases. So, in the forthcoming year CISOs will look to update their solutions and introduce new ways to authenticate, along with increased communications to users on the topic.
This issue was highlighted again this year driven by regulations in different sectors such as the UK Telecoms (Security) Act which went live in the UK in November 2022 and the new EU regulation on digital operational resilience for financial services firms (DORA), which the European Parliament voted to adopt, also in November 2022. Both prompt greater focus on compliance, more reporting and understanding the dependency and interaction organizations have with the supply chain and other third parties.
CISOs will focus on obtaining reassurance from third parties as to their posture and will receive a lot of requests from others about where their organization stands, so it is crucial more robust insight into third parties is gained, documented, and communicated.
When writing this blog, and comparing it to last year’s, the 2023 top nine topics fit into three categories. Some themes make a reappearance, seem to repeat themselves such as the need to improve security’s interaction with users and the need to keep up to date with digital change. Others appear as almost incremental changes to current capabilities such as an adjusted approach to MFA to cope with push fatigue. But, perhaps one of the most striking differences to previous years is the new focus on the role of the CISO in the firing line and the personal impact that may have. We will of course continue to monitor all changes over the year and lend our viewpoint to give guidance. We wish you a secure and prosperous new year!
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
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Watch ThreatWise TV: Explorations in the spam folder
The spam folder: that dark and disregarded corner of every email account, full of too-good-to-be-true offers, unexpected shipments, and supposedly free giveaways.
You’re right to ignore this folder; few good things come from exploring it. But every once in a while one of these misleading, and sometimes malicious, emails manages to evade the filters that normally siphon them off, landing them in your inbox instead.
Fortunately, it’s easy enough to spot these emails if you know what to look for. We’ve investigated this folder once before, showcasing a variety of scams. With the holiday season in full swing, we thought this would be a good time to revisit how scammers are trying to trick unsuspecting users.
The holiday season is traditionally a time when this type of activity increases, and this year is no different. According to research published by credit reporting agency TransUnion, the average daily number of suspected digital fraud attempts was up 82 percent globally between Thanksgiving and Cyber Monday (Nov 24–Nov 28) compared to the rest of the year (Jan 1–Nov 23) and 127 percent higher for transactions originating in the US.
This level of activity makes it all the more important to be aware of these scams. With that in mind, let’s dive into the spam folder to get a picture of the types of campaigns currently circulating.
While much of the spam circulating is innocuous, many emails are phishing attempts, and some are indeed malicious. To explore these scams, we used a dedicated computer, segmented from the rest of the network, and leveraged Cisco Secure Malware Analytics to safely open the emails before clicking on links or opening attachments. The point being, we do not recommend doing this at home.
By far, the largest category of spam we saw were surveys scams. According to these emails, if you fill out a simple survey you’ll receive “exclusive offers” such as gift cards, smartphones, smart watches, power drills, or even pots and pans.
There are even some campaigns that specifically target the holiday shopping season.
Clicking the links in these emails takes the recipient to sites where they are asked to fill out a survey.
These pages often include fake testimonials that say how easy the survey is and what they did with their free gift.
The surveys are straightforward, comprising 10-20 simple questions that cover demographic information and shopping habits.
After the survey is completed, these sites offer the choice of a handful of rewards. All the recipient must do is pay for shipping. They are then brought to a page where they can fill out shipping and payment information, and the reward is supposedly shipped.
However, the attempts to make payment often appear to fail, or the recipient is informed that the prize is no longer available.
An unsuspecting user may simply give up at this point, disappointed that they won’t be getting their free gift. What they may not be aware of, is that they have just given their credit card details away in a phishing scam.
In their 2021 Internet Crime Report, the Internet Crime Complaint Center (IC3) said that Non-Payment / Non-Delivery scams such as these led to more than $337 million in losses, up from $265 million in 2020. Credit card fraud amounted to $172 million in 2021 and has been climbing continuously at a conservative rate of 15-20 percent since 2019.
According to Cisco Umbrella, many of the sites asking for credit card details are known phishing sites, or worse, host malware.
Another topic that we covered the last time we explored these types of scams was package delivery spam. These continue to circulate today. There are a variety of shipping companies impersonated in these campaigns, and some generic ones as well.
Many of these campaigns claim that a package could not be delivered. If the recipient clicks on a link in an email, they’re brought to a web page that explains that there are outstanding delivery fees that need to be paid.
The recipient is further enticed by suggestions that the package contains a big-ticket item, such as an iPhone or iPad Pro. All the recipient is required to do is enter their credit card details to cover the shipping.
While no outright malicious activity was detected while examining these emails in Secure Malware Analytics, several suspicious behaviors were flagged. Chances are the bad actors behind these campaigns are phishing for credit card details.
Sometimes the simplest approaches can work just as well as the flashiest. This certainly holds true with spam campaigns, given the prominence of plain-text messages.
The topics covered in such emails run the gamut, including medical cures, 419 scams, romance and dating, pharmaceuticals, weight loss, and many of the scam types we’ve already covered. Many of these link to phishing sites, though some attempt to establish a dialog with the recipient, tricking them into sending the scammers money.
The IC3 report says that victims of confidence fraud and romance scams lost $956 million collectively, which is up from $600 million in 2020. Healthcare fraud, such as the miracle pills and prescriptions scams, resulted in $7 million in losses in 2021, but nearly $30 million in 2020. While these types of scams seem generic and easily spotted, they still work, and so it’s important to be aware and avoid them.
Many emails hitting the spam box attempt to trick users of various services into believing that there is a problem with their account. The problems cover all sorts of services, including streaming platforms, email providers, antivirus subscriptions, and even public records.
If the links are clicked, the recipient is presented with landing pages that mimic the respective services. Any details that are entered will likely be phished, leading to account takeover and/or access to personal records. However, some domains encountered in these cases may do more than just steal information, they could deliver malware too.
Another frequently encountered scam surrounds billing. Many of these appear to be unexpected bills for services the recipient never purchased.
These emails include attachments that are designed to look like official invoices. Interestingly, most of the attachments that we looked at this time were harmless. The goal is to get the recipient to call what appears to be a toll-free number.
While we haven’t called any of these numbers, the experience usually unfolds like a standard customer service call. In the end the “agents” simply claim the charges—which never existed in the first place—have been removed. Meanwhile the scammers steal any personal or financial information provided during the call.
While most billing scams we encountered played out as described above, a few did indeed contain malware.
In this example, the email appears to come from an internet service provider, informing us that our monthly bill is ready.
An invoice appears to be attached, stored within a .zip file. If the recipient opens it and double clicks the file within, a command prompt appears.
This may seem unusual to the recipient, especially since no invoice appears, but by this point it’s too late. The file contains a script that launches PowerShell and attempts to download a remote file.
While the remote file was no longer available at the time of analysis, there is a high likelihood it was malicious. But even though we were unable to determine its contents, Secure Malware Analytics flagged the script execution as malicious.
Knowing about prevalent scams, especially during the holiday season, is a first step in guarding against them. Granted the bad actors who distribute these spam campaigns do everything they can to make their scams look legitimate.
Fortunately, there are several things that you can do to identify scams and defend against them:
But even the best of us can be fooled, and when overseeing a large operation it’s more a matter of when, rather than if, someone clicks on the wrong link. There are elements of the Cisco Secure portfolio that can help for when the inevitable happens.
Cisco Secure Malware Analytics is the malware analysis and malware threat intelligence engine behind all products across the Cisco Security Architecture. The system delivers enhanced, in-depth, advanced malware analysis and context-rich intelligence to help better understand and fight malware within your environments. Secure Malware Analytics is available as a standalone solution, as a component in other Cisco Security solutions, and through software-as-a-service (SaaS) in the cloud, on-premises, and hybrid delivery models.
Cisco Secure Email protects against fraudulent senders, malware, phishing links, and spam. Its advanced threat detection capabilities can uncover known, emerging, and targeted threats. In addition, it defends against phishing by using advance machine learning techniques, real time behavior analytics, relationship modeling, and telemetry that protects against identity deception–based threats.
Cisco Umbrella unifies multiple security functions in a single cloud service to secure internet access. By enforcing security at the DNS layer, Umbrella blocks requests to malware before a connection is even established—before they reach your network or endpoints. In addition, the secure web gateway logs and inspects all web traffic for greater transparency, control, and protection, while the cloud-delivered firewall helps to block unwanted traffic.
Cisco Secure Endpoint is a single-agent solution that provides comprehensive protection, detection, response, and user access coverage to defend against threats to your endpoints. The SecureX platform is built into Secure Endpoint, as are Extended Detection and Response (XDR) capabilities. With the introduction of Cisco Secure MDR for Endpoint, we have combined Secure Endpoint’s superior capabilities with security operations to create a comprehensive endpoint security solution that dramatically decreases the mean time to detect and respond to threats while offering the highest level of always-on endpoint protection.
We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Cisco Secure on social!
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Welcome back! In our last article, you cleared out your extraneous digital footprints by removing unnecessary accounts and opting-out of data broker services, and have finished a dedicated review of your online history. In this final section, we will answer the natural question encountered at the end of any journey: What’s next?
Before becoming the series you’ve just read, I presented a version of this many times as a live talk at conferences and training sessions. After the first few talks, I noticed a consistent trend in the feedback when I was approached afterwards: people who said they felt anxious about how their online activity going forward might share more than they want. So I went back and added a final section to the talk, one that we’re going to cover together now: risk acceptance and the value of routine in good security.
Some people think that the goal of good security is to eliminate risk. One of the first lessons you learn in this industry, though, is that eradicating every possible risk is very rarely practical, whether we’re talking about the individual or organizational level. This is because there are few choices one can make with zero possibility of a negative outcome, and because human beings are… human, and even with excellent discipline and good intent the best of us can mess up.
The goal of good security strategy is instead to assess risk and find a healthy balance: to decide what is more or less important and valuable, to determine how damaging the worst-case scenario might be and weigh that against the potential benefits, and figuring out how much you can reasonably do to tip the balance and increase your odds of success.
That’s fairly abstract, so let’s use a couple quick practical examples at both levels:
I don’t know about you, but I grew up as a child of the internet, and the thought of never going online again isn’t one I’m likely to seriously consider. So rather than logging off forever, let’s focus on how we can both stay safe and stay connected. We’ve completed the “3 R’s” of the self-dox process: Review, Restrict, and Remove. But now, a surprise more shocking than the Spanish Inquisition itself: we’re going to add two final steps-Repeat and Refine.
Every good security plan includes a plan for routine follow-up. We know that staying offline forever isn’t practical, so the next best thing is to set up a reminder to go through an easier version of this checklist on a regular schedule. Why is it easier? In this review, you had to look back on your entire life up to the present, and next time you’ll just need to look back from then to… well… now! Depending on how active you are online and how likely you are to be doxxed, this might make sense to do on an annual basis, or split into abbreviated and more frequent quarterly reviews.
There is no one-size-fits-all approach to this review, but here are some typical checks you may want to consider:
Before we move on to our final (final, I promise!) step, let’s talk one more kind of repeating. A wifi repeater is a gadget that can connect to and boost the signal from a wireless network, helping to expand the network’s reach and keep a strong connection. In the same way, by sharing the lessons you’ve learned with your family and friends you will expand the reach of that security knowledge. Not only does that help keep the people you care about safer… but since we’ve seen how information shared about us by others can also be discovered by doxxers, it helps to increase your own safety as well!
My goal in writing this series was to give a straightforward introduction and broadly-useful walkthrough of how to figure out what’s out there about you online. In the beginning of this series, I talked about how the level of risk for doxxing is not the same for everyone. You may want to go significantly further than we’ve covered in this guide if you are:
This can cover a wide range of additional steps like placing a freeze on your credit report, requesting a privacy removal from search engines, or even setting up dedicated secure devices/apps for communication online. The full scope of these additional protections is beyond what we can cover here, but I will again recommend the Self-Doxxing Guide from AccessNow and the Gender and Tech Safety Resource guide linked in the first post of this series as an excellent reference for where else you might want to check.
Thank you for following along with me on this journey, and I hope that you found this guide and the resources shared have been helpful for you. Still have questions, or have you discovered any of the links/tools here are no longer available? Please let me know! Life comes at you fast on the web, and I want to make sure this guide continues to be relevant and helpful for a long time to come. You can drop me a line at zoe@duo.com, or find me on Twitter. Until then, happy trails and stay safe out there!
If you can’t get enough security content and care deeply about making the web safer for everyone, we’d also love to hear from you. Please check out our open positions and how your passion can contribute to keeping people safe online.
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Welcome back! Previously in our Go Dox Yourself series, we walked through reviewing what information is available about you online, prioritizing those accounts that are most important or still active, and then restricting how much we share through those accounts and who gets to see it. That’s two out of our three steps — maybe good enough for Meatloaf, but not for us! You’re in the home stretch now, and this is the most straightforward-if-slow portion of the process — so let’s dive right in.
In the review step , along with the top accounts that you wrote out in your initial brain dump, we used some email search tricks and the free services NameCheckup.com and NameChk.com to dig up any unused, forgotten, or now obsolete accounts you might have previously registered under your email address or favorite username (or, as us ʼ80s kids used to say, your “handle.”)
We set those old accounts to the side to focus on your active and sensitive data first, but now it’s time to make Marie Kondo proud and clean out the junk drawers of our online life – if it doesn’t still serve you or spark joy, let’s kiss it goodbye!
In a perfect world, this would be as simple as logging in, going to your account settings and clicking a big ol’ “Cancel My Account” button. However, many sites opt to bury the cancelation settings behind a series of smokescreen menus, sometimes even including a half dozen unskippable “are you SURE you want to leave?” and “but we’ll give you a super good deal to stay!” surveys to click through first.
If you find yourself thwarted and your first search of “[Unwanted Service] cancel” doesn’t take you where you need to go, try checking out AccountKiller. This collaborative resource takes submissions of step-by-step deletion instructions and direct links to cancel for a tremendous number of sites, and even includes phone tree options and direct support numbers for canceling offline accounts as well.
The first pass of your delete list might well be longer than a CVS receipt, because these days the average person has 100 password-protected accounts to manage, but don’t worry! You don’t have to sprint to the finish line, and slow progress checking off a few accounts in short sessions over a few weeks will serve you better than a several-hour slog of trying to clear them all at once and burning out.
An important lesson in security is that operating at max capacity isn’t sustainable all the time, and planning for rest and overflow in our personal security planning is no different. Remember that the work you’re doing is cumulative, each small step is one more forward, and every account you clear now is one less that you’ll need to revisit later.
You might notice that we’ve checked off most of the information from our initial brainstorm: emails, usernames, phone numbers, profile pictures… but so far, we haven’t done much with your location history: the cities you lived in and live now, the cities where you worked or went to school, and the city of your birth. Now that we’re going to see how much information on you is available through data brokers and public record sites, these details will be important to have handy.
For the unfamiliar, data brokers are companies which collect and bundle personal information for everything from ad customization to individual investigation. Brokers collect their data through a wide variety of methods, including:
These metrics and details are bundled and sold, either directly through lookup sites like we’ll review in just a moment, or in demographic bundles (for example, “Resilient Renters” or “Living on Loans: Young Urban Single Parents”). If you’ve ever walked through a car dealership window-shopping and suddenly found sponsored content for that car company in your feed, data brokers are the most likely reason.
For this step you should reference the previously-mentioned Personal Data Removal Workbook provided by Michael Bazzell through his company, IntelTechniques. Bazzell has maintained and updated this workbook for many years now, and it is by far the most comprehensive resource for keeping a handle on who is buying and selling your data.
One of the first things you’ll notice on opening the workbook is the sheer volume of businesses out there buying and selling your data: at time of writing, the current edition includes 220 separate brokers. But much like your initial account inventory likely included a select set of important accounts and a longer list of less-relevant ones, there are less than a dozen brokers who dominate most of the market and should be at the top of your list – and fortunately, they’re also at the top of the workbook! These sites are:
Aside from covering most of the market for data and analytics intelligence, these primary sites often act as “feeders” for smaller providers that are either directly affiliated or collect information for their own databases from the largest providers. Which means that as you remove your data from these sites, you’ll not only check off another box on your list, but you may also reduce the number of hits you find for your information on smaller sites as you work your way down.
Congratulations: if you’ve been following along, you’ve just made it through your self-doxxing! Hopefully you’re feeling much better informed and aware of what tracks you’ve left online, and addressed who you do and do not want to have your… addresses. Join us soon for our wrap-up post where we’ll recap with takeaway lessons, as well as good habits and check-ins to keep you safe going forward.
Care about keeping people and their data safe online? Check out our open roles.
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With passwords and MFA out of the way, let’s next look at connected apps or services that are tied to our priority accounts. When you log into other sites on the web through Facebook, Google, or another social account, as well as when you install social media apps or games, you are sharing information about those accounts with those services. This may be as limited as the email address and username on file, or may include much more information like your friends list, contacts, likes/subscriptions, or more.
A well-known example of this data-harvesting method is the Cambridge Analytica story, where installing a social media app opened up access to much more information than users realized. (Note: as mentioned in the linked article, Facebook added protective measures to limit the amount of data available to app developers, but connected accounts can still present a liability if misused.)
With this in mind, look under the Security or Privacy section of each of your account’s settings, and review where you have either used this account to log into a third-party website or allowed access when installing an app. Here are some handy links to some of the most common services to check:
If you aren’t going to use the app again or don’t want to share any details, remove them. Once you’ve checked your accounts, repeat this process with all the apps installed on your phone.
Just like connecting a social account to a third-party game can share information like your contact info and friend’s list, installing an app on your mobile device can share information including your contacts, camera roll and more. Fortunately, mobile OSes have gotten much better at notifying users before installation on what information is shared, so you should be able to see which apps might be nosier than you’re comfortable with.
Finally — and this is really for the nerds and techies out there — check if you have any API (short for “application programming interface”) keys or browser extensions connected to your accounts. API keys are commonly used to let different apps or services “talk” between one another. They let you use services like Zapier or IFTTT to do things like have your Spotify favorites automatically saved to a Google Sheet, or check Weather Underground to send a daily email with the forecast.
Browser extensions let you customize a web browser and integrate services, like quickly clicking to save an article for review on a “read it later” service like Instapaper. Even if you trust the developer when installing these apps, they may pose a risk later on if they are recovered or taken over by an attacker. These “zombie extensions” rely on a broad install base from a legitimate service which can later be misused to gather information or launch attacks by a malicious developer.
We’ve made great progress already, and taken steps to help defend your accounts from prying eyes going forward – now it’s time to lock down your previous activities on social media. Rather than enumerate every option on every service, I’ll highlight some common tools and privacy settings you’ll want to check:
Before moving on to email, I’ll add another plug for the NYT Social Media Security and Privacy Checklists if you, like me, would rather have a series of boxes to mark off while going through each step above.
Security experts know that you can’t erase the possibility of risk, and it can be counterproductive to build a plan to that expectation. What is realistic and achievable is identifying risk so you know what you’re up against, mitigating risk by following security best practices, and isolating risk where possible so that in the event of an incident, one failure doesn’t have a domino effect affecting other resources. If that seems a bit abstract, let’s take a look at a practical example.
Tech journalist Mat Honan was the unlucky victim of a targeted hack, which resulted in a near-complete lockout from his digital life requiring a Herculean effort to recover. Fortunately for us, Mat documented his experience in the Wired story, “How Apple and Amazon Security Flaws Led to My Epic Hacking,” which offers an excellent summary of exactly the type of domino effect I described. I encourage you to read the full article, but for a CliffsNotes version sufficient for our needs here:
Honan’s article goes into much more detail, including some of the changes made by the services exploited to prevent similar incidents in the future. The key takeaway is that having a couple of emails without strong authentication tied to all his most important accounts, including the recovery of these email accounts themselves, meant that the compromise of his Amazon account quickly snowballed into something much bigger.
We’re going to learn from that painful lesson, and do some segmentation on our email channels based on the priority and how public we want that account to be. (“Segmentation” is an industry term that can be mostly boiled down to “don’t put all your eggs in one basket”, and keep critical or vulnerable resources separate from each other.) I would suggest setting up a few different emails, listed here from least- to most-public:
For all of the above, of course, we’ll create strong passwords and set up 2FA. And speaking of 2FA, you can use the same split-channel approach we followed for email to set up a dedicated verification number (using a VOIP service or something like Google Voice) when sending a passcode by SMS is the only option supported. Keeping these recovery numbers separate from your main phone number reduces the risk of them being leaked, sold, or captured in an unrelated breach.
Good news: We’re almost done with doxxing ourselves! In the next section, we’ll sweep out those unused accounts to avoid leaving data-filled loose ends and take a look at how data brokers profit off of your personal information and what you can do to opt-out.
You’ve made it this far so maybe you’re passionate like we are about developing innovative ways to make security accessible. We’d love for you to join our mission.
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Just a few years ago when the topic of supporting offsite workers arose, some of the key conversation topics were related to purchase, logistics, deployment, maintenance and similar issues. The discussions back then were more like “special cases” vs. today’s environment where supporting workers offsite (now known as the hybrid workforce) has become a critical mainstream topic.
Now with the bulk of many organization’s workers off-premise, the topic of security and the ability of a security vendor to help support an organization’s hybrid workers has risen to the top of the selection criteria. In a soon to be released Cisco endpoint survey, it’s not surprising that the ability of a security vendor to make supporting the hybrid workforce easier and more efficient was the key motivating factor when organizations choose security solutions.
Today, when prospects and existing customers look at Cisco’s ability to support hybrid workers with our advanced security solution set and open platform, it’s quite clear that we can deliver on that promise. But, yes, good tools make it easier and more efficient, but the reality is that running a SOC or any security group, large or small, still takes a lot of work. Most organizations not only rely on advanced security tools but utilize a set of best practices to provide clarity of roles, efficiency of operation, and for the more prepared, have tested these best practices to prove to themselves that they are prepared for what’s next.
Knowing that not all organizations have this degree of security maturity and preparedness, we gathered a couple of subject matter experts together to discuss 5 areas of time-tested best practices that, besides the advanced tools offered by Cisco and others, can help your SOC (or small security team) yield actionable insights and guide you faster, and with more confidence, toward the outcomes you want.
In this webinar you will hear practical advice from Cisco technical marketing and a representative from our award winning Talos Threat Intelligence group, the same group who have created and are maintaining breach defense in partnership with Fortune 500 Security Operating Centers (SOC) around the globe.
You can expect to hear our 5 Best Practices recommendations on the following topics;
Check out our webinar to find out how you can become more security resilient and be better prepared for what’s next.
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Today we’re examining some of the revelations in the Q3 Cisco Talos Incident Response Trends Report. This document is an anonymized look at of all the engagements that the Cisco Talos Incident Response team have been involved in over the previous three months. It also features threat intelligence from our team of researchers and analysts.
To start, take a watch of this episode of ThreatWise TV which explores how these trends have evolved since the previous quarter. Our guests also talk about incidents and cyber-attacks that they themselves have consulted on recently, including a particularly interesting insider threat case.
Ransomware returned as the top threat this quarter, after commodity trojans narrowly surpassed ransomware last quarter. Ransomware made up nearly 18 percent of all threats observed, up from 15 percent last quarter. Cisco Talos Incident Response (CTIR) observed high-profile families, such as Vice Society and Hive, as well as the newer family Blast Basta, which first emerged in April of this year.
Also noteworthy is the fact that CTIR saw an equal number in ransomware and pre- ransomware engagements this quarter, totalling nearly 40 percent of threats observed. Pre-ransomware is when we have observed a ransomware attack is about to happen, but the encryption of files has not yet taken place.
Pre-ransomware comprised 18 percent of threats this quarter, up from less than 5 percent previously. While it’s difficult to determine an adversary’s motivations if encryption does not take place, several behavioral characteristics bolster Talos’ confidence that ransomware may likely be the final objective. In these engagements adversaries were observed deploying frameworks such as Cobalt Strike and Mimikatz, alongside numerous enumeration and discovery techniques.
Commodity malware, such as the Qakbot banking trojan, was observed in multiple engagements this quarter. In one engagement, several compromised endpoints were seen communicating with IP addresses associated with Qakbot C2 traffic. This activity coincides with a general resurgence of Qakbot and its delivery of emerging ransomware families and offensive security frameworks that we have not previously observed Qakbot deploy. This comes at a time where competing email-based botnets like Emotet and Trickbot have suffered continued setbacks from law enforcement and tech companies.
Other threats this quarter include infostealers like Redline Stealer and Raccoon Stealer. Redline Stealer was observed across three engagements this quarter, two of which involved ransomware. The malware operators behind Raccoon introduced new functionality to the malware at the end of June, which likely contributed to its increased presence in engagements this quarter.
As infostealers have continued to rank highly in CTIR engagements, let’s explore them in a bit more detail.
Throughout the incidents discussed over the last few quarters, and CTIR engagements in general, information stealing plays a big part of the attackers’ TTPs.
From a high level, infostealers can be used to gain access a variety of sensitive information, such as contact information, financial details, and even intellectual property. The adversaries involved often proceed to exfiltrate this information and may then attempt to sell it in dark web forums, threaten to release it if a ransom isn’t paid, among other things.
While these instances can and do crop up in CTIR engagements, many of the infostealers seen in this space are used for accessing and collecting user credentials. Once an attacker has gained an initial foothold on a system, there are many places within an operating system that they can look for and collect credentials through the practice of credential dumping.
These stolen credentials may be offered up for sale on the dark web, alongside the stolen information mentioned above, but they can also prove to be a key weapon in an attacker’s arsenal. Their usefulness lies in one simple concept—why force your way into a system when you can just log in?
There are several advantages for bad actors that use this approach. Probably the most oblivious of these is that using pre-existing credentials is far more likely to go unnoticed than other more flagrant tactics an attacker can use. If part of the goal of an attack is to remain under the radar, activities carried out by “known users” are less likely to trigger security alerts when compared to tactics such as exploiting vulnerabilities or downloading malware binaries.
Adversaries tend to seek credentials with higher privileges, allowing them further control over the systems they compromise, with those including administrative access being the crown jewels.
User credentials can not only provide an attacker with means to elevate privileges and establish persistence on a system, but also to move laterally through a network. Some credentials, especially those with administrative privileges, can offer access to multiple systems throughout a network. By obtaining them, many more options become available to further an attack.
There are several threats involved in information stealing that appear repeatedly in CTIR engagements over the last few quarters.
Perhaps the most notorious is Mimikatz—a tool used to pull credentials from operating systems. Mimikatz is not malware per-se and can be useful for penetration testing and red team activities. But bad actors leverage it as well, and over the last few quarters CTIR has observed it being used in ransomware-as-a-service attacks, as well as pre-ransomware incidents.
CTIR has also observed Redline Stealer being utilized by adversaries in CTIR engagements across quarters. This infostealer has grown in popularity as a supplementary tool used alongside other malware. On more than one occasion, CTIR has identified stolen credentials on the dark web that claimed to have been obtained via Redline Stealer.
Other information stealers seen across the last few quarters include the Vidar information stealer, Raccoon Stealer, and SolarMaker, all of which have been used to further an adversary’s attacks.
Over the last several months, Talos has seen an increasing number of engagements involving insider threats. In one engagement this quarter, passwords were reset through a management console of a perimeter firewall that a disgruntled employee had access to.
The organization’s team changed all associated passwords but overlooked one administrative account. On the following day, someone logged in using that account, deleted all other accounts and firewall rules, and created one local account, likely to provide persistence.
You’ll hear Alexis Merritt, Incident Response Consultant for Cisco Talos, talk about this more in the ThreatWise TV episode.
To help protect against this threat when an individual leaves an organization, steps like disabling accounts and ensuring that connections to the enterprise remotely through VPN has been removed can be very valuable. Implementing a mechanism to wipe systems, especially for remote employees, is important as well.
For more on this topic, Cisco Secure recently put together a white paper on the Insider Threat Maturity FrameWork.
In several incidents over the last few quarters that involved information stealers, multi-factor authentication (MFA) was not properly implemented by the organizations impacted, providing adversaries an opportunity to infiltrate the networks. MFA tools like Cisco Secure Access by Duo can prevent attackers from successfully gaining access.
And finally, Cisco Advisory CISO Wolfgang Goerlich has created this storytelling video, to help people think about incident response in a new way:
Join the Cisco Talos Incident Response team for a live debrief of the Q3 report on 27th October.
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Scott Heider is a manager within the Cisco Security Visibility and Incident Command team that reports to the company’s Security & Trust Organization. Primarily tasked with helping to keep the integration of an acquired company’s solutions as efficient as possible, Heider and his team are typically brought into the process after a public announcement of the acquisition has already been made. This blog is the final in a series focused on M&A cybersecurity, following Dan Burke’s post on Making Merger and Acquisition Cybersecurity More Manageable.
Mergers and acquisitions (M&A) are complicated. Many factors are involved, ensuring cybersecurity across the entire ecosystem as an organization integrates a newly acquired company’s products and solutions—and personnel—into its workstreams.
Through decades of acquisitions, Cisco has gained expertise and experience to make its M&A efforts seamless and successful. This success is in large part to a variety of internal teams that keep cybersecurity top of mind throughout the implementation and integration process.
“Priority one for the team,” says Heider, “is to balance the enablement of business innovation with the protection of Cisco’s information and systems. Because Cisco is now the ultimate responsible party of that acquisition, we make sure that the acquisition adheres to a minimum level of security policy standards and guidelines.”
The team looks at the acquired company’s security posture and then partners with the company to educate and influence them to take necessary actions to achieve Cisco’s security baseline.
That process starts with assessing the acquired company’s infrastructure to identify and rate attack surfaces and threats. Heider asks questions that help identify issues around what he calls the four pillars of security, monitoring, and incident response:
The infrastructure that Heider’s team evaluates isn’t just the company’s servers and data center infrastructure. It can also include the systems the acquisition rents data center space to or public cloud infrastructure. Those considerations further complicate security and must be assessed for threats and vulnerabilities.
Once Heider’s team is activated, they partner with the acquired company and meet with them regularly to suggest areas where that acquisition can improve its security posture and reduce the overall risk to Cisco.
Identifying and addressing risk is critical for both sides of the table, however, not just for Cisco. “A lot of acquisitions don’t realize that when Cisco acquires a company, that organization suddenly has a bigger target on its back,” says Heider. “Threat actors will often look at who Cisco is acquiring, and they might know that that company’s security posture isn’t adequate—because a lot of times these acquisitions are just focused on their go-to-market strategy.”
Those security vulnerabilities can become easy entry points for threat actors to gain access to Cisco’s systems and data. That’s why Heider works so closely with acquisitions to gain visibility into the company’s environment to reduce those security threats. Some companies are more focused on security than others, and it’s up to Heider’s team to figure out what each acquisition needs.
“The acquisition might not have an established forensics program, for instance, and that’s where Cisco can come in and help out,” Heider says. “They might not have tools like Stealthwatch or NetFlow monitoring, or Firepower for IDS/IPS operations.”
When Heider’s team can bring in their established toolset and experienced personnel, “that’s where the relationship between my team and that acquisition grows because they see we can provide things that they just never thought about, or that they don’t have at their disposal,” he says.
One of the most important factors in a successful acquisition, according to Heider, is to develop a true partnership with the acquired company and work with the new personnel to reduce risk as efficiently as possible—but without major disruption.
Cisco acquires companies to expand its solution offerings to customers, so disrupting an acquisition’s infrastructure or workflow would only slow down its integration. “We don’t want to disrupt that acquisition’s processes. We don’t want to disrupt their people. We don’t want to disrupt the technology,” says Heider. “What we want to do is be a complement to that acquisition, – that approach is an evolution, not a revolution.”
The focus on evolution can sometimes result in a long process, but along the way, the teams come to trust each other and work together. “They know their environment better than we do. They often know what works—so we try to learn from them. And that’s where constant discussion, constant partnership with them helps them know that we are not a threat, we’re an ally,” says Heider. “My team can’t be everywhere. And that’s where we need these acquisitions to be the eyes and ears of specific areas of Cisco’s infrastructure.”
Training is another way Heider, and his team help acquisitions get up to speed on Cisco’s security standards. “Training is one of the top priorities within our commitments to both Cisco and the industry,” Heider says. “That includes training in Cisco technologies, but also making sure that these individuals are able to connect with other security professionals at conferences and other industry events.”
When asked what advice he has for enterprises that want to maintain security while acquiring other companies, Heider has a few recommendations.
Having the right security agents and clear visibility into endpoints is critical. As is inputting the data logs of those endpoints into a security event and incident management (SEIM) system. That way, explains Heider, you have visibility into your endpoints and can run plays against those logs to identify security threats. “We’ll reach out to the asset owner and say they might have malware on their system—which is something nobody wants to hear,” says Heider. “But that’s what the job entails.”
Often, end users don’t know that they’re clicking on something that could have malware on it. Heider says user education is almost as important as visibility into endpoints. “Cisco really believes in training our users to be custodians of security, because they’re safeguarding our assets and our customers’ data as well.”
End users should be educated about practices such as creating strong passwords and not reusing passwords across different applications. Multi-factor authentication is a good practice, and end users should become familiar with the guidelines around it.
Updating software and systems is a never-ending job, but it’s crucial for keeping infrastructure operating. Sometimes, updating a system can weaken security and create vulnerabilities. Enterprises must maintain a balance between enabling business innovation and keeping systems and data secure. Patching systems can be challenging but neglecting the task can also allow threat actors into a vulnerable system.
Heider says public cloud operations can be beneficial because you’re transferring ownership liability operations to a third party, like Amazon Web Services or Google Cloud platform. “The only caveat,” he says, “is to make sure you understand that environment before you go and put your customer’s data on it. You might make one false click and expose your certificates to the Internet.”
Heider says that while a big part of his job is helping acquisitions uplevel their security domain to meet baseline security requirements, there’s always the goal to do even better. “We don’t want to be just that baseline,” he says. His team has learned from acquisitions in the past and taken some of those functionalities and technologies back to the product groups to make improvements across Cisco’s solutions portfolio.
“We’re customer zero – Cisco is Cisco’s premier customer,” says Heider, “because we will take a product or technology into our environment, identify any gaps, and then circle back to product engineering to improve upon it for us and our customers.”
Managing Cybersecurity Risk in M&A
Demonstrating Trust and Transparency in Mergers and Acquisitions
When It Comes to M&A, Security Is a Journey
Making Merger and Acquisition Cybersecurity More Manageable
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In the first step of our doxxing research, we collected a list of our online footprint, digging out the most important accounts that you want to protect and obsolete or forgotten accounts you no longer use. Because the most recent and relevant data is likely to live in the accounts you use regularly, our next step will be to review the full scope of what’s visible from these accounts and to set more intentional boundaries on what is shared.
It’s important to note here that the goal isn’t to eliminate every trace of yourself from the internet and never go online again. That’s not realistic for the vast majority of people in our connected world (and I don’t know about you, but even if it was I wouldn’t want to!) And whether it’s planning for an individual or a giant organization, security built to an impossible standard is destined to fail. Instead, we are shifting you from default to intentional sharing, and improving visibility and control over what you do want to share.
Before making changes to the settings and permissions for each of these accounts, we’re going to make sure that access to the account itself is secure. You can start with your email accounts (especially any that you use as a recovery email for forgotten passwords, or use for financial, medical, or other sensitive communications). This shouldn’t take very long for each site, and involves a few straightforward steps:
The best way to prevent a breached password from exposing another account to attack is to use a unique password for for every website you visit. And while you may have heard previous advice on strong passwords (along the lines of “eight or more characters, with a mix of upper/lower case letters, numbers, and special characters”), more recent standards emphasize the importance of longer passwords. For a great explanation of why longer passwords work better than shorter, multi-character type passwords, check out this excellent XKCD strip:
A password manager will make this process much easier, as most have the ability to generate unique passwords and allow you to tailor their length and complexity. While we’re on the topic of what makes a good password, make sure that the password to access your password manager is both long and memorable.
You don’t want to save or auto-fill that password because it acts as the “keys to the kingdom” for everything else, so I recommend following a process like the one outlined in the comic above, or another mnemonic device, to help you remember that password. Once you’ve reset the password, check for a “log out of active devices” option to make sure the new password is used.
MFA uses two or more “factors” verifying something you know, something you have, or something you are. A password is an example of “something you know”, and here are a few of the most common methods used for an additional layer of security:
If you want to know more about the different ways you can log in with strong authentication and how they vary in effectiveness, check out the Google Security Team blog post “Understanding the Root Cause of Account Takeover.”
Before we move on from passwords and 2FA, I want to highlight a second step to log in that doesn’t meet the standard of strong authentication: password questions. These are usually either a secondary prompt after entering username and password, or used to verify your identity before sending a password reset link. The problem is that many of the most commonly-used questions rely on semi-public information and, like passcodes, are entered on the same device used to log in.
Another common practice is leveraging common social media quizzes/questionnaires that people post on their social media account. If you’ve seen your friends post their “stage name” by taking the name of their first pet and the street they grew up on, you may notice that’s a combination of two pretty common password questions! While not a very targeted or precise method of attack, the casual sharing of these surveys can have consequences beyond their momentary diversion.
One of the first widely-publicized doxxings happened when Paris Hilton’s contact list, notes, and photos were accessed by resetting her password using the password question, “what is your favorite pet’s name?”. Because Hilton had previously discussed her beloved chihuahua, Tinkerbell, the attacker was able to use this information to access the account.
Sometimes, though, you’ll be required to use these password questions, and in those cases I’ve got a simple rule to keep you safe: lie! That’s right, you won’t be punished if you fib when entering the answers to your password questions so that the answers can’t be researched, and most password managers also include a secure note field that will let you save your questions and answers in case you need to recall them later.
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Dan Burke is the director of strategy, risk, and compliance for AppDynamics, a company acquired by Cisco in 2017. Burke and his team are a vital part of the Cisco acquisition process in helping acquired companies adhere to a higher level of cybersecurity. This blog is the fourth in a series focused on M&A cybersecurity, following Shiva Persaud’s post on When It Comes to M&A, Security Is a Journey.
Part of the secret to Cisco’s success is its ability to acquire companies that strengthen its technology portfolio and securely integrate them into the larger organization. From the outside, that process might appear seamless—consider Webex or Duo Security, for instance—but a fruitful acquisition takes tremendous work by multiple cross-functional teams, mainly to ensure the acquired company’s solutions and products meet Cisco’s rigorous security requirements.
“My team is responsible for aligning new acquisitions to Cisco controls to maintain our compliance with SOC2 and FedRAMP, as well as other required certifications,” says Burke.
When Cisco acquires a new company, it conducts an assessment and produces a security readiness plan (SRP) document. The SRP details the identified weaknesses and risks within that company and what they need to fix to meet Cisco standards.
“In the past, my team wouldn’t find out about an acquisition until they received a completed SRP. The downside of this approach was that the assessments and negotiations had been done without input from our group of experts, and target dates for resolution had already been decided on,” shares Burke.
“We needed to be involved in the process before the SRP was created to understand all risks and compliance issues in advance. Now we have a partnership with the Cisco Security and Trust M&A team and know about an acquisition months before we can start working to address risks and other issues—before the SRP is completed and the due dates have been assigned,” Burke adds.
“Another issue resolved in this process change is that Cisco can gain earlier access to the people in the acquired company who know the security risks of their solutions. During acquisitions, people will often leave the company, taking with them their institutional knowledge, resulting in Cisco having to start from scratch to identify and assess the risks and determine how best to resolve them as quickly as possible,” says Burke. “It could be vulnerabilities in physical infrastructure or software code or both. It could be that the company isn’t scanning often enough, or they don’t have SOC 2 or FedRAMP certification yet—or they’re not using Cisco’s tools.”
“Third-party vendors and suppliers can also present an issue,” he adds. “One of the biggest risk areas of any company is outside vendors who have access to a company’s data. It’s vital to identify who these vendors are and understand the level of access they have to data and applications. The earlier we know all these things, the more time we must devise solutions to solve them.”
“Now that I’m in the process earlier, I can build a relationship with the people who have the security knowledge—before they leave. If I can understand their mindset and how all these issues came about, I can help them assimilate more easily into the bigger Cisco family,” says Burke.
The additional benefits of bringing teams in earlier are reduced risk and compliance requirements can be met earlier. It also provides a smoother transition for the company being acquired and ensures they meet the security requirements that customers expect when using their technology solutions.
“Without that early involvement, we might treat a low-risk issue as high risk, or vice versa. The misclassification of risk is extremely dangerous. If you’re treating something as high risk, that’s low risk, and you’re wasting people’s time and money. But if something’s high risk and you’re treating it as low risk, then you’re in danger of harming your company,” Burke shares.
“The key is to involve their risk, compliance, and security professionals from the beginning. I think other companies keep the M&A process so closely guarded, to their detriment. I understand the need for privacy and to make sure deals are confidential but bringing us in earlier was an advantage for the M&A team and us,” Burke adds.
When asked what he thinks makes Cisco successful in M&A, Burke says, “Cisco does an excellent job of assimilating everyone into the larger organization. I have worked at other companies where they kept their acquisitions separate, which means you have people operating separately with different controls for different companies. That’s not only a financial burden but also a compliance headache.”
“That’s why Cisco tries to drive all its acquisitions through our main programs and controls. It makes life easier for everyone in terms of compliance. With Cisco, you have that security confidence knowing that all these companies are brought up to their already very high standards, and you can rely on the fact that they don’t treat them separately. And when an acquisition has vulnerabilities, we identify them, set out a remediation path, and manage the process until those risks are resolved,” Burke concludes.
Managing Cybersecurity Risk in M&A
Demonstrating Trust and Transparency in Mergers and Acquisitions
When It Comes to M&A, Security Is a Journey
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Technology has typically had a reputation for being exciting and inventive. Unfortunately, this hasn’t always been the case for security. But times have changed. We are now recognizing the crucial role security plays in any groundbreaking technology. Without strong defenses, even the most visionary app is likely to crash and burn. So it’s imperative that big security players like Cisco stay on top of what’s next.
I am thrilled to announce that in November, we will be launching our new video series, “NEXT” by Cisco Secure. In the series, my esteemed co-host TK Keanini and I will interview some of the brightest new minds in tech to find out more about the future of the industry and how we can best secure it. Watch the series preview below!
As the CTO of Cisco Secure, TK has over 25 years of networking and security expertise, as well as a penchant for driving technical innovation. As for me, I’m a cybersecurity specialist of 10 years with an obsession for communication and empathy. Together, TK and I will bring new cyber pioneers to the forefront and highlight the criticality of digital protection and privacy for everyone.
Whether we’re discussing Web3, the metaverse, or next-generation healthcare, we’ll learn and laugh a lot. Through simple conversations about complex topics, we’re building a bridge between leading-edge tech and how Cisco is helping to safeguard what’s on the horizon.
And what better time to preview this series than during Cybersecurity Awareness Month? A time when we focus on the reality that security belongs to everyone — not just the threat hunter, or the product engineer, or the incident responder — but everyone.
We all have a responsibility to protect the world’s data and infrastructure, and should all have a seat at the table for important security conversations. We hope you’ll join us as we dive into what’s making waves out there, and how we can keep it safe.
Follow our Cisco Secure social channels to catch our first episode in November, when we will speak with Michael Ebel, CEO of Atmosfy. Atmosfy is revolutionizing restaurant reviews by incorporating engaging live video that inspires others and supports local businesses. TK and I will chat with Michael about the origin of Atmosfy, and how the company keeps its content authentic and organization resilient.
In the meantime, explore our other Cybersecurity Awareness Month resources.
Who do you want to hear from next? Tell us your ideas for future guests in the comments.
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Sharing is caring… but on the internet, sharing can also be tricky! When we post something, we have to look at the forest and not just the trees. Doxxers usually start with one or two pieces of relatively innocent or public information, but by connecting the dots between those pieces they can build a frighteningly detailed picture of an individual.
Seemingly innocuous details can be pieced together into a much more personal profile when collected and leveraged to learn more. As one example, your wish list/wedding registry makes it easy for friends and family to get you gifts that you actually want, but could also be used to find out products/services you’re interested in as pretext (setting the scene) of a conversation or phishing email trying to gather more. You may have Google Alerts set up for your name (a great idea!), but this may not flag text in scanned documents such as school yearbooks, newspapers and other digitized paper records available online.
If the above sounds scary – don’t panic! Your first step in this auto-dox is going to be brainstorming as much personally identifying information (PII) shared online as possible. I suggest doing this either in a secure note or longhand. The goal is to write down all of the accounts/addresses/phone numbers that come to mind, as these are some of the top things that attackers will try to gather in their search. Start your list here:
Email addresses are an especially juicy target for someone trying to locate you, because most people only use one personal and maaaybe a second school or work email account. Those accounts are tied to all our other online identities and often double as our username for logging in.
When you finish this process, you will likely have dozens or even hundreds of “breadcrumbs” between your account list and search results. Read through your list again, and we’re going to sort it into three categories:
Great job! You’ve already got a much better idea of what people can learn about you than most folks ever do, and are well on your way to cleaning up your online footprint. In our next step, we’ll start locking down everything that you want to keep!
P.S. If you’re enjoying this process and value keeping people safe online, please check out our open roles at Cisco Secure.
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It is never too late to start a career in cybersecurity — this may sound cliché, but it holds a lot of truth. If you are passionate about the topic and are ready to put in the work to acquire the skills and knowledge needed, anyone, regardless of educational background, can break into cybersecurity.
At the age of 26, I started a four-year bachelor’s degree in digital forensics. I got introduced to the field by chance after working in data analytics for a few years and taking a college class on criminology. The program that I signed up for was mostly remote, with 80% independent preparation and bi-monthly on-site weekends at the university. I quickly realized that this model of education works great for me — I could read the materials provided by the program at my own pace and use as much external materials to supplement my understanding as needed. While the program was designed for working professionals and classes were spread out over four years, instead of the usual three years for a bachelor’s degree in Germany, it required a lot of discipline to complete the coursework while having a full-time job. Along the way, I learned several things about combining the responsibilities of adult life and achieving the study goals I had set for myself.
Below, I will outline a few recommendations to follow if you would like to break into the security field as an adult learner.
Use visual support to communicate your goals and timeline to others. This makes it easy for them to understand where you stand and why you might pass on the dinner invitation for next weekend.
Small reminders like the one above can help you stay motivated and focused.
One of the first events that I attended as a student was an information day by the German research institute Fraunhofer Institute for Secure Information Technology (SIT). Public institutions like this one tend to offer more affordable events and discount rates for students.
Appreciate the small steps forward and be gentle to your mental health.
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Shiva Persaud is the director of security engineering for Cisco. His team is responsible for the Cisco Secure Development Lifecycle (CSDL), a set of practices based on a “secure-by-design” philosophy developed to ensure that security and compliance are top-of-mind in every step of a solution’s lifecycle. This blog is the third in a series focused on M&A cybersecurity, following Jason Button’s post on Demonstrating Trust and Transparency in Mergers and Acquisitions.
One of the most important considerations when Cisco acquires a company, is ensuring that the security posture of the acquisition’s solutions and infrastructure meets the enterprise’s security standards. That can be a tricky proposition and certainly doesn’t happen overnight. In fact, at Cisco, it only comes about thanks to the efforts of a multitude of people working hard behind the scenes.
“The consistent message is that no matter where a product is in its security journey, from inception to end-of-life activities, there’s still a lot of work that can happen to lead to a better security outcome,” says Persaud.
While Persaud and his team work within Cisco on all the company’s products and solutions, they also play a critical role in maintaining security standards in Cisco’s mergers and acquisitions (M&A) work.
Simply put, Persaud’s team is tasked with identifying the security risks posed by an acquisition’s technology and helping teams mitigate those risks.
“It starts with a risk assessment where we ask ourselves what an attacker would do to compromise this specific technology,” says Persaud. “What are the industry best practices for securing this type of technology? What do our customers expect this technology to provide from a security perspective? And once we have those risks enumerated, we prioritize them to decide which is the most important to take care of first.”
To anticipate where a hacker might find vulnerabilities and the actions they might take, the CSDL team must put themselves in that attack mindset. Fortunately for Persaud, his interest in computer security started as early as middle school. “It just kind of grew from there,” he says. “For many folks I’ve worked with and hired over the years, it’s a similar situation.”
That lifelong interest and experience work to the team’s advantage. They take a risk-based approach to security, in which they identify all the issues that need to be fixed and then rate them based on the likelihood of occurrence and seriousness of the results of an attack. Those ratings inform their decisions on which issues to fix first.
“We come up with ways to go mitigate those risks and co-author a plan called the Security Readiness Plan, or SRP,” Persaud says. “Then we partner with teams to take that plan and execute it over time.”
In alignment with CSDL’s continuous approach to security throughout a solution’s lifecycle, Persaud says that “security is a journey, so the workflow to finish the secure development lifecycle never ends.”
While initial onboarding of an acquired company—including completion of the initial risk assessment and the SRP—typically ends within several months of the acquisition. Persaud adds, “The work continues as the technology is integrated into a larger tech stack or as it’s modified and sold as a standalone offering to our customers.” As the solution or technology evolves and begins to include new features and functionalities, the CSDL work continues to make sure those features are secure as well.
That work can have its obstacles. Persaud says that one of the primary challenges his team deals with is cutting through the flurry of activity and bids for the acquisition’s attention that come pouring in from all sides. It’s a crazy time for both Cisco and the acquisition, with many important tasks at the top of everyone’s to-do lists. “Not just in the security realm,” says Persaud,” but in many other areas, too. So being able to get the acquisition to focus on security in a meaningful way in the context of everything else that’s happening is a major challenge.”
Another challenge is dealing with acquisitions that might not have much security expertise on their original team. That means they’re not able to give Persaud’s team much help in determining where security risks lie and how serious they are—so Cisco’s engineers have a lot more investigative work to do.
When asked what advice he would give to organizations that want to maintain a good security posture when acquiring another company, Persaud names three key factors.
To succeed in M&A security, it’s critical that the organization’s board of directors, CEO, and all subsequent levels of management support and be committed to meeting a high level of security standards and outcomes. The remaining management of the acquisition also needs to be on board with the security commitment, and both organizations should make sure that all employees recognize that commitment and support. If management support is not there, the work ultimately won’t get done. It can be difficult and time-consuming and without companywide recognition of its key importance, it won’t get prioritized, and it will get lost in the myriad of other things that all the teams have to do.
The issue of security can get really complicated, very quickly. Persaud says it’s smart to find industry standards and best practices that already exist and are available to everyone, “so you’re not reinventing the wheel—or more concerning, reinventing the wheel poorly.”
Where to look for those industry standards will vary, depending on the technology stack that needs to be secured. “If you are interested in securing a web application,” says Persaud, “then starting with the OWASP Top Ten list is a good place to start. If you are selling a cloud offer or cloud service, then look at the Cloud Security Alliance’s Cloud Controls Matrix (CCM) or the Cisco Cloud Controls Framework.”
One way to think of it, Persaud says, is that there are a variety of security frameworks certain customers will need a company to adhere to before they can use their solutions. Think frameworks like FedRAMP, SOC-2, Common Criteria, or FIPS.
“You can align your product security work to those frameworks as a baseline and then build on top of them to make technology more resilient.” It’s a great place to start.
It’s essential that an organization be very clear on what it wants to accomplish when it comes to ensuring security of an acquisition’s solutions and infrastructure. This will help it avoid “trying to boil the whole ocean,” says Persaud.
Persaud and his team talk about working up to security fitness the way a runner would start with a 5K and work up to an Ironman competition. “You take progressive steps towards improving,” he says. “You’re very explicit about what milestones of improvement you’ll encounter on your journey of good security.”
Persaud says Cisco is uniquely positioned to help organizations maintain security standards when acquiring other companies. He points to three critical differentiators.
“The level of visibility and support that we have for security at Cisco, starts with our board of directors and our CEO, and then throughout the organization,” says Persaud. “This is a very special and unique situation that allows us to do a lot of impactful work from a security perspective,”
Cisco has long been adamant about security that’s built in from the ground up and not bolted on as an afterthought. It’s the reason the CSDL exists, as well as the Cisco Security & Trust Organization and the many, many teams that work every day to infuse security and privacy awareness into every product, service, and solution—including the technology and infrastructure of newly acquired companies.
Once Persaud’s team has identified and assessed the security risks of an acquisition, his and other teams go about helping the acquisition address and mitigate those risks. Cisco provides a set of common building blocks or tools that teams can use to improve the security posture of an acquisition.
“We have secure libraries that teams can integrate into their code base to help them do certain things securely, so that the individual teams don’t have to implement that security functionality from scratch,” says Persaud. “And Cisco produces certain pieces of hardware that can be leveraged across our product lines, such as secure boot and secure storage.”
“Cisco’s operations stack also has various services acquisitions can use,” says Persaud. “An example of this comes from our Security Vulnerability and Incident Command team (SVIC). They provide logging capabilities that cloud offers at Cisco can leverage to do centralized logging, and then monitor those logs. SVIC also offers a security vulnerability scanning service so individual teams don’t have to do it independently.”
Another critical building block is Persaud’s team and their expertise. They act as a valuable resource that teams can consult when they want to build a new feature securely or improve the security of an existing feature.
Persaud concludes, “Cisco has an extremely strong and active security community where teams can ask questions, gain insights, give guidance, troubleshoot issues, share ideas and technology, and discuss emerging security topics. The community is committed to helping others instead of competing against each other. Members have the mindset of enriching the overall approach to security at Cisco and learning from any source they can to make things continually better.
Managing Cybersecurity Risk in M&A
Demonstrating Trust and Transparency in Mergers and Acquisitions
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Whether or not you’ve heard the term “doxxing” before, you’re probably familiar with the problem it names: collecting personal information about someone online to track down and reveal their real-life identity. The motivations for doxxing are many, and mostly malicious: for some doxxers, the goal in tracking someone is identity theft. For others, it’s part of a pattern of stalking or online harassment to intimidate, silence or punish their victim – and overwhelmingly, victims are youth and young adults, women, and LGBTQ+ people. The truth is, most of us have information online that we don’t realize can put us at risk, and that’s why I’ve written this series: to inform readers about how doxxing happens, and how you can protect yourself from this very real and growing problem by doxxing yourself.
In computer security, we talk about the idea of a “security mindset”: understanding how someone with bad intentions would cause harm, and being able to think like they would to find weak spots. In this series, you will learn by doing. By understanding the tools and methods used by those with ill intent, you’ll be better prepared to keep yourself safe and your information secure.
Your mission, should you choose to accept it, is to follow along and find out everything the internet knows about… you!
This series will provide simple steps for you to follow as you begin your investigation. Along the way, as you get familiar with the tools and tactics of internet sleuths, you’ll get a better idea of your current internet footprint as well as know what tracks you leave in the future. Our process will be split into three main sections:
Information is power. And in the case of doxxing, most people don’t realize how much of their power they’re giving up! My goal in this series is to demystify the methods used for doxxing, so in the spirit of “showing my work,” here are some of the best resources and collected checklists I referenced when planning these exercises, along with how to best use each:
If this looks like a whole lot of homework… don’t worry! We’ll cover most of the core tools and tips mentioned in these resources through the course of this series, and we’ll revisit these links at the end of the series when you’ve gotten more context on what they cover. In the next article, we’ll take on the review step of our process, getting a holistic inventory of what personal information is currently available online so you can prioritize the most important fixes. See you soon!
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Ransomware is one of the most dangerous threats organizations face today, so it’s no wonder that Cisco Talos Incident Response named it the top threat of the year in 2021. These attacks continue to grow and become more advanced, with ransomware attacks growing by 13% over 2021 and a whopping 79% over 2020 so far this year (see Figure 1 below).1 Stopping ransomware attacks isn’t easy either, as adversaries continue to change their techniques and attacks become increasingly sophisticated.
Fortunately, Cisco Secure Endpoint defends your organization from ransomware by delivering security outcomes that enable you to radically simplify your security, maximize your security operations, and achieve peace of mind. Let’s dive deeper into each of these areas to better understand how Secure Endpoint can help your organization defend against ransomware attacks.
Cybersecurity has become increasingly complex due to the numerous security solutions deployed by organizations today. These disparate point-products increase complexity while creating security gaps because they require additional management overhead and typically don’t communicate with each other. This increases the burden on security operations teams since they must spend time managing these different solutions and filling in the gaps between tools rather than using their time to investigate and respond to threats
Cisco takes a very different approach to cybersecurity by looking at ransomware endpoint protection holistically, as part of an integrated security solution. For instance, Secure Endpoint includes built-in extended detection and response (XDR) capabilities from the Cisco SecureX platform that centralizes visibility in a single console, creates high-fidelity detections by correlating threats, and coordinates threat response across your entire security environment. In addition, Secure Endpoint unifies your security stack, simplifies management, and reduces agent fatigue because we’ve consolidated endpoint protection, cloud security, and remote access agents into a single agent.
Learn more about how Secure Endpoint helps you simplify your security while defending your organization from ransomware attacks by watching this video:
One of the common themes we’ve heard from our customers is that their security operations teams are frequently overstretched. The ongoing cybersecurity skills shortage means that security teams have to do more with less and a vast number of security tools to manage along with inefficient security operations processes, often leading to burned-out security teams.
Cisco addresses these challenges by allowing you to get the most out of your security operations. For example, you can accelerate investigation and incident response with valuable vulnerability context since we’ve integrated risk-based vulnerability management from Kenna Security into Secure Endpoint. Moreover, Secure Endpoint includes advanced endpoint detection and response (EDR) capabilities via Orbital Advanced Search and built-in XDR from SecureX that enable you to rapidly detect, respond to, and contain ransomware attacks. Lastly, you can get the security expertise you need with proactive threat hunting from SecureX Threat Hunting, which uses an analyst-centric process to quickly spot hidden ransomware.
Check out how Secure Endpoint helps you maximize your security operations while defending your organization from ransomware attacks by watching this video:
Keeping up with the latest ransomware attacks can seem like an impossible challenge due to Ransomware-as-a-service (RaaS) kits which make it simple and lucrative to target organizations with ransomware and the evolving threat landscape, where attackers are continuously changing their methods to evade detection.
Cisco helps you stay ahead of the newest ransomware attacks and gives you the peace of mind you deserve by taking a comprehensive approach to ransomware endpoint protection. This means ensuring that you never have to go it alone with always-on security operations from Cisco Secure Endpoint Pro, a managed service that uses a team of Cisco security experts to perform the heavy lifting of securing your endpoints. It also includes offering advanced EDR and integrated XDR capabilities such as Orbital and SecureX to speed detection and response, simplify investigations, and quickly contain ransomware attacks before it’s too late. Finally, Secure Endpoint prevents initial ransomware infections with multifaceted prevention techniques such as machine learning, exploit prevention, and behavioral protection as well as actionable threat intelligence from the Cisco Talos research team.
Learn more about how Secure Endpoint helps you achieve peace of mind while defending your organization from ransomware attacks by watching this video:
All these capabilities in Cisco Secure Endpoint enable you to defend against ransomware attacks from compromising your endpoints while ensuring you stay resilient against threats. For more information on how Secure Endpoint can defend your organization from ransomware attacks, please watch the Cisco Secure Endpoint Ransomware Series.
1 BlackFog The State of Ransomware in 2022: https://www.blackfog.com/the-state-of-ransomware-in-2022
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With a rising number of cyberattacks targeting organizations, protecting sensitive customer information has never been more critical. The stakes are high due to the financial losses, reputational damage, legal & compliance fines, and more that often stem from mishandled data. At Cisco Secure, we recognize this and are continuously looking for ways to improve our information security practices.
As a result, we are excited to announce that we have achieved SOC 2 compliance for the Cisco Secure Endpoint solution, Cisco Malware Analytics, and the Cisco SecureX platform! SOC 2 is a compliance framework developed by the American Institute of Certified Public Accountants (AICPA) that helps ensure organizations responsibly handle customer data. This is done via strong information security practices that adhere to trust service criteria for security, availability, and confidentiality.
Achieving SOC 2 compliance means that we have adhered to these trust principles and gone through a rigorous audit by an independent, third-party firm to validate our information security practices. This shows that we are committed to safeguarding your sensitive data with robust controls in place and gives you the peace of mind that your data is in good hands. We have achieved SOC 2 Type 2 compliance for the following Cisco Secure products:
To learn more about SOC 2 compliance for these solutions, please speak to your Cisco representative, or visit the Cisco Trust Portal, where you can access the SOC 2 reports.
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