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Before yesterdaySecurity – Cisco Blog

Honoring our ‘Cybersecurity Defender of the Year’ in EMEA

By Neville Letzerich

Congratulations to security advocate Luigi Vassallo, Chief Operating Officer and Chief Technology Officer of Sara Assicurazioni Insurance, an innovative Italian cloud-first insurance firm.

In the last two years, cybersecurity has advanced and can feel like a one-two punch to those who are not prepared. But what does that preparation look like? For Luigi Vassallo, it was more than just tackling cybersecurity defense on his own. Luigi reached out to the Cisco community, offering his knowledge and expertise to help others. This is what stood out to make him our Cybersecurity Defender of the Year in EMEA for the Cisco Global Advocate Awards 2023 EMEA event.

Cisco’s advocacy community, Cisco Insider Advocates, brings our customers together and provides a way for them to make powerful connections, expand their professional and personal networks, and learn from top experts in their field. Luigi personifies the spirit of Insider Advocates by sharing freely within the community.

One may wonder where Luigi finds the time or energy to participate in the community. Luigi finds immeasurable energy by training as a kickboxer and as an avid cyclist. This energy transforms into a philosophy of helping others. As Luigi says, it is about being “the best version of yourself.”

Luigi sums up his approach to cybersecurity this way: “Cybersecurity for me is like boxing: you never know when your opponent will attack, but you have to know in advance how to respond and what you can do.”

Luigi has been featured in a profile piece, as well as a video, where he speaks about his personal goals, as well as his goals for making Sara Assicurazioni as secure as possible with Cisco’s products. Part of his passion comes from being comfortable with the uncertainty of cybersecurity, coupled with the confidence that Cisco is there to help his organization. I’m honored that Sara Assicurazioni has joined forces with Cisco Secure to confidently define zero-trust and XDR strategies that increase security resilience and drive better customer outcomes for them.

When notified of the award, Luigi’s humility and dedication to the community was evident, as he shared, “I feel happy and surprised about this award, as I didn’t expect to win because there were so many good advocates who were nominated with me. I want to thank Cisco for awarding me the Cybersecurity Defender of the Year honor.”

Luigi also credits the Cisco Insider Advocacy program for its ability to connect and grow the cybersecurity community, adding:

“This is also what makes Cisco different from other security vendors; the capacity to recognize the innovation and resilience of its customers. I feel that we are part of the same movement, and we are together in the same fight against cybercriminals. To all other nominees, I want to say thank you for your hard work in cybersecurity and in sharing your good practices with me in the Cisco Insider Advocacy community and now at Cisco Live EMEA.”

We congratulate Luigi, not only for keeping his guard up, but for helping others to do the same by being part of the Cisco Insider Advocacy community.

The Cisco Global Advocate Awards celebrates Cisco’s passionate and innovative customer advocates who go above and beyond in demonstrating thought leadership and supporting Cisco through success stories, speaking engagements, product reviews, and so much more.

We’re planning three exclusive events that will coincide with Cisco Live conferences in Amsterdam, Las Vegas, and Melbourne in 2023. We hope you’ll join us as we recognize our customer advocates by region for actively supporting Cisco. You won’t want to miss it.

To learn more, and to become a member, please visit us here.


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10 Surprises of Remote Work from Security Engineers

By Mary Kate Schmermund

For Cisco engineers working on Duo, having a remote-first workplace has helped them reach life goals, connect with colleagues around the world, and be intentional communicators. We understand that working remotely can be an adjustment — that’s why we’ve compiled the 10 parts of remote work that surprised our team members most and their advice for navigating the nuances. If you’re interested in being part of a remote-first workplace, check out our open positions.

1. More perspectives make a positive impact on the product

Senior Engineering Leader David Rines has worked remotely for the past seven years. He’s found that Cisco’s approach to distributed teams has “enabled us to pick up the right talent, and not necessarily local talent. We are moving towards a global, follow the sun environment,” he said.

One of the aspects Rines appreciates most of this structure is getting “a widely varied set of perspectives and experiences that help build a more reliable, more robust product, which is why we’re here.”

Another benefit to having colleagues across the globe is the sharing of recipes, a perk Senior Site Reliability Engineer Bernard Ting particularly enjoys. Proactively communicating with colleagues virtually “helps you to form bonds with people from other teams. You can always learn something new about cultures elsewhere. I talk to people about food and so I’m always gathering recipes from people from all over the world,” Ting shared.

2. Gathering virtually inspires collaborative problem-solving

While some may fear that working remotely could lead to feelings of isolation and loneliness, a different camaraderie can flourish in the structure of our distributed teams. With colleagues across time zones, “there’s always someone there who you can reach out to help solve your problem,” Rines said.

Collaboration hours are another way Site Reliability Engineering Manager Jaya Sistla has cultivated virtual community and problem-solving. These hours are blocked off for team members to talk about what they’re working on. “The main thing is being able to ask for help so you don’t go into the rabbit hole debugging things,” Sistla said.

Ting points out that working in a distributed model allows you to really engage in virtual events and conversations. Given that the team mainly communicates through online chat, Ting has found that “forces you to see everyone as equally approachable, which has made me more comfortable reaching out to people from anywhere in the world.”

3. Intentional online socializing strengthens teams working remotely

For folks sharing an office, collaboration can happen through casual chats over coffee. When facing a challenge, you can ask your neighbor for support. While ideally virtual communication could have a similar cadence and spontaneity, the logistics of remote and distributed work require intentionality and being proactive in connecting with colleagues as people and as co-workers.

When Ting first started working remotely, he felt that every meeting needed to be formal and have a business objective. By sharing his feelings with his manager, he was reassured that “socializing is a very important part of teamwork, because if you don’t have a good relationship with your colleagues you’re not going to be able to have healthy discussions, healthy conflict or be able to critique each other when the situation arises.”

Since that conversation, Ting has been more proactive about catching up with colleagues, which can include sharing a coffee over video chat. Duo’s “coffee roulette” formalizes the process as every month, employees who opt in can be randomly paired up for a quick half-hour chat focused exclusively on socializing. Ting has found being proactive about socializing virtually helpful. “It’s made me more intentional with my time and really treasure the social experience you can get,” he said.

4. Remote management + training can be effective

Some folks may be concerned that without a manager observing their efforts and work ethic day in and day out, it may be harder to recognize accomplishments and challenges. Ting found that within his team “when you work on projects and in your one-on-ones with your managers, they’re always very intentional about learning what you’ve been doing and seeing what your progress is like on certain projects. I’ve been asked, ‘How do you think you can improve? What are some of the things you’ve been doing outside of the team work?’”

To cultivate cross-team collaboration and education, there are thoughtfully planned virtual lunch and learns. “We schedule training sessions and common meetings at times that are flexible for everyone. If it has to be repeated, we do it so people can comfortably attend rather than stretching themselves and attending at odd hours,” Sistla said.

5. Informal communication = hugely important [bonus points for individualized emojis]

For Software Engineer Nick Aspinall, an important and fun part of working remotely is keeping in touch with virtual messaging. One unique perk has been getting to create and customize emojis with team members including a few of himself in “various ridiculous states,” he said.

Connecting with colleagues on themed channels focused on personal and professional interests from coffee to pets “makes it really cool because you can meet people across different teams and still get some of the feeling of rubbing elbows that you get when you’re in the office,” Aspinall said. Participating in these virtual conversations boosts morale while also providing an endless supply of cute animal pics.

6. Conveying different information requires different formats

Given the multi-faceted nature of our work and the importance of consistent information sharing, having different communication channels and formats to communicate data with varying degrees of complexity is vital. Having information readily accessible, accurate and updated is particularly necessary in a field like cybersecurity.

Senior Software Engineer Mario Lopez finds that the variety of information sources contributes to an easeful remote working experience. For instance, for complex architecture decisions or detailing, Duo’s Wiki is the best source.

Software Engineer Hanna Fernandez has benefited from chat channels dedicated to design and engineering topics to “see what everyone’s up to and what thoughts people have,” she said. Sista pointed out these are great places to ask questions and open up dialogue to solve problems.

7. Video-on culture increases empathy and smiles

Our culture is “video-on,” meaning that it is preferred that during video meetings, as much as possible, attendees have their cameras on. Lopez loves this because “you get a bit of that personal human element.”

“We’re all people behind these screens. You definitely get some of people’s personality through text, but you get it more when you actually see them. It’s infectious when you see someone smiling. You’ve got to smile back,” he shared (while we both smiled).

8. Small talk matters

When Fernandez started at Cisco, she was advised to schedule individual meetings with everyone she would be working with on every team that she joined. That suggestion is one she’s applied even virtually.

“It’s a great strategy because I already know that my team is super talented and very smart, but this way I also get to know them as humans beyond their roles,” Fernandez said. Fernandez also finds it important to check in with co-workers and ask how they’re feeling and how their time off was. “I know a lot of people hate small talk, but it’s not just small talk. I’m genuinely interested in how my co-workers are doing.”

9. Life goals can more easily become reality

One of Ting’s biggest goals was buying his first house in the countryside outside of London. By working remotely, Ting has flexibility in his location which allowed him to achieve his goal of buying a house and settling down with his partner, while giving their dogs the space they need to be dogs.

remote

10. Take time to transition as an engineer working remotely

When transitioning from fully remote to hybrid, it’s important to recognize that there will be some shifts to get accustomed to. As the structures of remote, distributed and hybrid work evolve, it’s important to stay flexible and notice what’s possible through multiple modalities of team building. Many teams have enjoyed in-person gatherings and connecting through virtual lunches and team games when remote.

Fernandez has had multiple roles with multiple structures at Cisco. As an intern, she was fully in person and shared desk space with other interns who collaborated on full stack engineering. While working in finance IT, Fernandez was hybrid and many of her colleagues were distributed among multiple offices. The pandemic began while she was in a DevOps role, forcing her to maintain boundaries around her work time while working fully remotely. In her current role working on Duo, Fernandez is completely remote but advocates for in-person events if possible, because “humans are social creatures who want to see each other’s faces in real life once in a while.”

For Aspinall, “when we did come back to the office, there was a bit of an adjustment period where you were overstimulated from the office.” He also wanted to ensure team members who were 100% remote were fully included. Now he sees that while half his team is fully remote and the other half is hybrid, “that doesn’t stop anyone from doing anything. All of our meetings feel the same. They’re all seamless.”

If you’re interested in joining our team from wherever you are in the world, check out our open roles.

 


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The Nominees for the 2023 Cybersecurity Defender of the Year Award in EMEA

By Cristina Errico

Cybersecurity professionals are often perceived as sole practitioners, plying their craft in dimly lit rooms. Nothing could be further from the truth, as one of the keys to being a successful cybersecurity professional is the ability to collaborate and, more importantly, to share knowledge as far and wide as possible.

At Cisco, we have formed the Cisco Insider Advocacy program, which consists of a global community of professionals passionate about working and spreading their knowledge with others. We celebrate these individuals’ efforts with annual awards in various disciplines and locales. In 2023, Cisco will recognize top advocates by region for the Global Advocate Awards. Our first event – highlighting Cisco customers from across the EMEA region – is around the corner. It all happens at Cisco Live in Amsterdam, in a live ceremony on February 8!

I am joined on the Advocate Awards judges’ panel by my colleagues, Cindy Valladares, Director of Brand Strategy and Customer Advocacy at Cisco Secure, Caroline Surujpaul, EMEA and European Marketing Director at Cisco Secure and Sarah Stephens, Senior Security Marketing Leader for EMEA at Cisco Secure. We are pleased to introduce the nominees for the Cybersecurity Defender of the Year Award in EMEA.

We have five distinguished nominees, and while we have yet to select a winner, you will see how each of their contributions to Cisco’s cybersecurity community raised our attention.

Nominees for 2023 EMEA Cybersecurity Defender of the Year

Alessandro Braga  – CDO, Talent Garden

Alessandro was featured in a recent successful case study about the Future of Work with Umbrella, as well as an earlier piece about simplified security using Cisco Meraki in Talent Garden.

Alessandro also authored a book about digital transformation long before it was a common buzzword. That is typical of Alessandro’s foresight, the ability to be proactive to changes before they are commonplace. He is indeed on the cutting edge.

Alessandro considers his involvement in the Advocacy community as “a very easy goal for me. First, because I’m very passionate about cybersecurity, and second because here I can find very valuable peers and professionals to share information with.” Alessandro’s abilities are borne from passion, drive, and adherence to a personal code of excellence; he learned security in a strictly hands-on style. He is also a member of Cisco’s “League of Cybersecurity Heroes.”

Christoffer Vargtass Hallstensen – Head of SOC, Norwegian University of Science and Technology

Christoffer, the newest Cisco Insider Advocacy community member, has gotten off to a brisk involvement with the group. He was recently featured in the case study “NTNU Supports a Diverse Academic and Research Community with Proactive Security,” which detailed how the Norwegian University of Science and Technology tackled the management of a dizzying 110,000 endpoints connecting to the university’s VPN.

Christoffer fully embraces the ideology of collaboration, mentioning that when he was seeking a security solution, “We didn’t want a vendor. We didn’t want a product. We wanted a partner to help us attack this large problem of cybersecurity.”  He also demonstrates a fervent dedication to sharing by authoring half a dozen works in the cybersecurity realm, ranging from scientific to academic articles. His involvement in the Insider Advocacy community has earned him a spot in Cisco’s “League of Cybersecurity Heroes.”

Mark Healey – Senior Cyber Security Engineer, South Yorkshire Police

Mark is one of the most erudite cybersecurity professionals one could meet. He has extensive educational credentials and enjoys sharing his knowledge, making him one of the Top 10 most engaged advocates of the Cybersecurity Channel within the Cisco Insider Advocates community.

Mark’s professional involvement extends beyond his local precinct, offering his knowledge of security best practices across the UK Policing community. In completing his most recent university degree, he authored a dissertation that “has led to an initiative to improve the security posture of my workplace.” Mark’s support to other Cisco customers has also led to his election as Vice-Chair of the Internet Society Cybersecurity Special Interest Group. He is also a member of Cisco’s “League of Cybersecurity Heroes.”

Luigi Vassallo – COO & CTO, Sara Assicurazioni

Luigi is a valuable member of the Insider Advocacy group and was recently featured in a video and written success story about Zero Trust and XDR.

Luigi is an agent of change who embraces the collaborative spirit of a true cybersecurity expert, as exemplified in his entire professional approach: “Since the infrastructure is now cloud-based, we had to change our mindset regarding cybersecurity as well. It was important to have the people, the process, the organisation, and the technology under the same security umbrella.”

When not working to ensure the security of the Sara Assicurazioni environment, Luigi has dedicated time to speaking at events, such as the “Experts Learning from Experts” global virtual session, a special virtual roundtable dedicated to Zero Trust and, last but not least, his presentation at Cisco Live Emea in Amsterdam about XDR and Zero Trust. His contributions to the Insider Advocacy platform reflect a tireless commitment to the cybersecurity community. Luigi is also a member of Cisco’s “League of Cybersecurity Heroes.”

Diego Zengin – Global CTO, Grupo Cosentino

Last year, Diego participated as speaker at the Tech Forum: Convergencia entre redes y seguridad. He will also be featured in a future ThreatWise TV – Cisco episode

Diego recognised early on that remote work would place his organisation outside the scope of their security and took proactive measures to meet the challenge. Part of his proactive approach is to freely communicate his ideas, leading to his involvement in the Insider Advocacy community. This has also earned him a place within Cisco’s “League of Cybersecurity Heroes.”

Diego’s view of working with Cisco’s products is summed up in a catchy phrase: “If it’s connected, it’s protected.” His involvement within the Insider Advocacy community makes us echo that sentiment by stating that he is connected, helping to keep everyone protected.

Supporting Diversity, Equity, and Inclusion

One point of note is the absence of women from the list of nominees. This was not the result of bias, as Cisco has a history of substantial diversity, equity, and inclusion.  As you can see from the activities of the current nominees, the selection was based strictly on contributions to the community. We would love to see more engagement and membership in the Insider Advocacy program, not only from women but from a broader geographic area. This would increase the choices of possible nominees and add an even wider palette of inclusion to the entire nomination process.

We know that there is an entire population of cybersecurity professionals who seek more connection with like-minded individuals, and we welcome you to join this cohesive community.

Join Cisco’s most strategic, forward-thinking customer and partner advocates so
we can feature your story of passion and commitment on our next nomination list!

Cisco Insider Advocacy

 


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Is your firewall stuck in the 80s?

By Neville Letzerich

Modernize your firewall for greater security resilience

Cybersecurity has changed dramatically since the dawn of firewalls in the 1980s. But despite all the upheaval and innovation, they have stood the test of time. The basic concept of allowing “good” traffic to flow and blocking the bad stuff remains essential. Of course, it looks much different now than in the era of Care Bears and Cabbage Patch Kids.

Today’s workers, data, and applications are everywhere, and firewalls must be as well. There’s no longer just one finite space to defend. With the recent explosion of hybrid work and the rapid transition to multi-cloud environments, it’s imperative that firewalls evolve alongside a business — and be ready for whatever’s next.

So, can your firewall grow with you? Or is it stuck in the age of Hair Bands and He-Man?

The firewall is a critical foundation for security

The past few years have brought about a keen focus on resilience — remaining strong, yet adaptable in the face of unexpected and even unfathomable challenges. But an organization cannot persevere without security being at the forefront of any resilience strategy.

96% of executives consider security resilience highly important to their business.

Cisco Security Outcomes Report

Firewalls are a critical foundation for building powerful, resilient security infrastructure. Yet contemporary firewalls have to be and do more than one thing. Cisco Secure Firewall delivers world-class security controls wherever you need them, with unified visibility and consistent policy management and enforcement.

As a worldwide leader in networking and security, Cisco is better positioned than any other vendor to incorporate effective firewall controls into your infrastructure — anywhere your data and applications reside. According to a study conducted on behalf of Cisco by Forrester Research, Cisco Secure Firewall customers can:

  1. Reduce the risk of a breach by up to 80%
  2. Cut time needed for routine tasks by as much as 95%
  3. Achieve an ROI of 195% and a payback period of just 10 months

Cisco Secure Firewall delivers on several key aspects necessary for security resilience: visibility, flexibility, intelligence, integration, and unified controls. Together, they enable organizations to close gaps, see and detect threats faster, and adapt quickly to change.

Watch video: Cisco Secure Firewall Overview

VISIBILITY for better threat detection

With most of today’s internet traffic being encrypted, security measures can become obsolete without the ability to see into all traffic, encrypted or not. While decryption is commonplace, it is simply not feasible in many cases, and can have serious impacts on network performance. With its Encrypted Visibility Engine, Cisco Secure Firewall leverages deep packet inspection (DPI) to identify potentially malicious applications in encrypted traffic without offloading to another appliance and degrading performance.

Due to a highly distributed network and workforce, as well as constantly maturing attacks, the ability to see into every corner of your ecosystem is crucial. Cisco Secure Firewall blends multiple technologies to detect and block more threats in more places. By combining traditional firewall capabilities with URL filtering, application visibility and control, malware defense, and Snort 3 intrusion prevention, organizations gain robust protection against even the most sophisticated threats.

FLEXIBILITY for comprehensive coverage

Cisco offers a wide variety of firewalls for defending the different areas of your network — including physical, virtual, and cloud-native — as well as cloud-delivered. We can secure businesses and offices of all types and sizes, from the data center to the cloud.

Cisco Secure also provides flexible firewall management options, enabling you to deploy and operate your security architecture in a way that is tailored to the unique requirements of your NetOps, SecOps, and DevOps teams. No matter which firewall models you choose or environments you operate in (physical or virtual), you can use a single, simplified application to manage all your firewalls from one place.

THREAT INTELLIGENCE for rapidly updated defenses

The threat landscape changes every day, and our defenses must change with it. Cisco Talos is one of the largest and most trusted threat intelligence groups in the world. Its in-depth insight into global threats, and advanced research and analysis, enable us to quickly incorporate protections for new threats into our products via hourly updates. That way, Cisco customers are continuously safeguarded from both known and unknown threats.

“When the Log4j vulnerability was discovered, we were protected before we even completed our patching,” said Paul Smith, network administrator at Marian University. “As a result of automated hourly updates from Talos, Cisco Secure Firewall had an early detection signature, so it was already blocking the concerning traffic from infiltrating our network.”

INTEGRATION for centralized protection and automation

Another differentiator for Cisco Secure Firewall is that it’s part of an integrated security ecosystem. With Cisco SecureX, organizations can correlate data from multiple technologies and unleash XDR capabilities for a centralized, automated response to threats.

“At the end of the day, it’s about protecting the data, and we do that with the integration of [Cisco] Secure Endpoint, Umbrella, and Secure Firewall, which combine to protect the networks, endpoints, workstations, and servers — and all of this can be correlated easily within SecureX.”

– Elliott Bujan, IT Security Manager, Marine Credit Union

UNIFIED CONTROLS for efficacy and ease-of-management

The new Cloud-delivered Firewall Management Center leverages the cloud to facilitate agile, simplified operations for a distributed, hybrid network. It provides efficiency at scale by allowing security teams to swiftly deploy and update policies across their environment with just a few clicks, as well as take coordinated actions to prioritize, investigate, and remediate threats within a single pane of glass. And with a cloud-delivered management center, Cisco regularly updates its software behind the scenes, which reduces risk, maintains compliance, and gives your team more time to focus on other priorities.

Additionally, Cisco Secure Firewall dynamically shares policies driven by intelligence from Cisco Secure Workload, which uses microsegmentation to prevent lateral movement of attackers throughout a network. This allows security policies to be harmonized across both the network and application environments, boosting efficacy and fostering collaboration between teams.

Innovating for the future

These are just some examples of what makes up a comprehensive, modernized firewall. But Cisco is not stopping there. We continue to innovate to meet evolving business needs. For example, the new enterprise-class 3100 Series firewalls are specially designed for hybrid work, supporting more end users with high-performance remote access for increased organizational flexibility.

Additionally, Cisco Secure Firewall serves as a key component of advanced security strategies including XDR, SASE, and zero trust, helping businesses keep pace with accelerating digital transformation. According to Cisco’s most recent Security Outcomes Report, organizations with mature XDR, SASE, and zero trust implementations all boast significantly higher levels of security resilience.

Enhance your resilience with Cisco Secure Firewall

Fuel and energy retailer, Ampol, uses a variety of Cisco technologies, including Secure Firewall, to segment and safeguard its network. “Cisco was an integral part of our success during COVID-19 as we were able to serve customers without interruption in stores,” said Amir Yassa, senior project specialist at Ampol. “Deploying our retail resilience project, mostly comprised of Cisco products, enabled us to reduce our IT-related incidents by 90%, thus enabling us to serve our customers better now and into the future.”

Is your firewall keeping up with future demands, or is it still stuck in the 80s teasing its hair? If it’s the latter, we can help. Visit cisco.com/go/firewall and learn how to refresh your firewall.

 


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Explorations in the spam folder–Holiday Edition

By Ben Nahorney

Watch ThreatWise TV: Explorations in the spam folder

The spam folder: that dark and disregarded corner of every email account, full of too-good-to-be-true offers, unexpected shipments, and supposedly free giveaways.

You’re right to ignore this folder; few good things come from exploring it. But every once in a while one of these misleading, and sometimes malicious, emails manages to evade the filters that normally siphon them off, landing them in your inbox instead.

Fortunately, it’s easy enough to spot these emails if you know what to look for. We’ve investigated this folder once before, showcasing a variety of scams. With the holiday season in full swing, we thought this would be a good time to revisit how scammers are trying to trick unsuspecting users.

The holiday season is traditionally a time when this type of activity increases, and this year is no different. According to research published by credit reporting agency TransUnion, the average daily number of suspected digital fraud attempts was up 82 percent globally between Thanksgiving and Cyber Monday (Nov 24–Nov 28) compared to the rest of the year (Jan 1–Nov 23) and 127 percent higher for transactions originating in the US.

This level of activity makes it all the more important to be aware of these scams. With that in mind, let’s dive into the spam folder to get a picture of the types of campaigns currently circulating.

A word of caution

While much of the spam circulating is innocuous, many emails are phishing attempts, and some are indeed malicious. To explore these scams, we used a dedicated computer, segmented from the rest of the network, and leveraged Cisco Secure Malware Analytics to safely open the emails before clicking on links or opening attachments. The point being, we do not recommend doing this at home.

10 questions for an amazing gift

By far, the largest category of spam we saw were surveys scams. According to these emails, if you fill out a simple survey you’ll receive “exclusive offers” such as gift cards, smartphones, smart watches, power drills, or even pots and pans.

Image 1 – Survey scam emails

There are even some campaigns that specifically target the holiday shopping season.

Image 2 – Holiday-themed survey scams

Clicking the links in these emails takes the recipient to sites where they are asked to fill out a survey.

Image 3 – Survey landing pages

These pages often include fake testimonials that say how easy the survey is and what they did with their free gift.

Image 4 – Fake testimonials

The surveys are straightforward, comprising 10-20 simple questions that cover demographic information and shopping habits.

Image 5 – Survey questions

After the survey is completed, these sites offer the choice of a handful of rewards. All the recipient must do is pay for shipping. They are then brought to a page where they can fill out shipping and payment information, and the reward is supposedly shipped.

Image 6 – Steps to receive a “special deal”

However, the attempts to make payment often appear to fail, or the recipient is informed that the prize is no longer available.

Image 7 – Failed attempts to claim rewards

An unsuspecting user may simply give up at this point, disappointed that they won’t be getting their free gift. What they may not be aware of, is that they have just given their credit card details away in a phishing scam.

In their 2021 Internet Crime Report, the Internet Crime Complaint Center (IC3) said that Non-Payment / Non-Delivery scams such as these led to more than $337 million in losses, up from $265 million in 2020. Credit card fraud amounted to $172 million in 2021 and has been climbing continuously at a conservative rate of 15-20 percent since 2019.

According to Cisco Umbrella, many of the sites asking for credit card details are known phishing sites, or worse, host malware.

Image 8 – Malicious domain hosting survey scams

Your package is in route

Another topic that we covered the last time we explored these types of scams was package delivery spam. These continue to circulate today. There are a variety of shipping companies impersonated in these campaigns, and some generic ones as well.

Image 9 – Package scam emails

Many of these campaigns claim that a package could not be delivered. If the recipient clicks on a link in an email, they’re brought to a web page that explains that there are outstanding delivery fees that need to be paid.

Image 10 – Steps in package delivery phishing scam

The recipient is further enticed by suggestions that the package contains a big-ticket item, such as an iPhone or iPad Pro. All the recipient is required to do is enter their credit card details to cover the shipping.

Image 11 – Credit card entry steps in package delivery phishing scam

While no outright malicious activity was detected while examining these emails in Secure Malware Analytics, several suspicious behaviors were flagged. Chances are the bad actors behind these campaigns are phishing for credit card details.

Image 12 – Indications of phishing activity

Plain-text messages

Sometimes the simplest approaches can work just as well as the flashiest. This certainly holds true with spam campaigns, given the prominence of plain-text messages.

Image 13 – Plain-text spam email examples

The topics covered in such emails run the gamut, including medical cures, 419 scams, romance and dating, pharmaceuticals, weight loss, and many of the scam types we’ve already covered. Many of these link to phishing sites, though some attempt to establish a dialog with the recipient, tricking them into sending the scammers money.

The IC3 report says that victims of confidence fraud and romance scams lost $956 million collectively, which is up from $600 million in 2020. Healthcare fraud, such as the miracle pills and prescriptions scams, resulted in $7 million in losses in 2021, but nearly $30 million in 2020.  While these types of scams seem generic and easily spotted, they still work, and so it’s important to be aware and avoid them.

Problems with your account

Many emails hitting the spam box attempt to trick users of various services into believing that there is a problem with their account. The problems cover all sorts of services, including streaming platforms, email providers, antivirus subscriptions, and even public records.

Image 14 – Emails indicating problems with an account

If the links are clicked, the recipient is presented with landing pages that mimic the respective services. Any details that are entered will likely be phished, leading to account takeover and/or access to personal records. However, some domains encountered in these cases may do more than just steal information, they could deliver malware too.

Image 15 – Likely malicious activity

Billing scams

Another frequently encountered scam surrounds billing. Many of these appear to be unexpected bills for services the recipient never purchased.

Image 16 – Billing scam examples

These emails include attachments that are designed to look like official invoices. Interestingly, most of the attachments that we looked at this time were harmless. The goal is to get the recipient to call what appears to be a toll-free number.

Image 17 – Billing scam attachments

While we haven’t called any of these numbers, the experience usually unfolds like a standard customer service call. In the end the “agents” simply claim the charges—which never existed in the first place—have been removed. Meanwhile the scammers steal any personal or financial information provided during the call.

Malicious billing scams

While most billing scams we encountered played out as described above, a few did indeed contain malware.

In this example, the email appears to come from an internet service provider, informing us that our monthly bill is ready.

Image 18 – A malicious billing scam email

An invoice appears to be attached, stored within a .zip file. If the recipient opens it and double clicks the file within, a command prompt appears.

Image 19 – Command prompt launched by attachment

This may seem unusual to the recipient, especially since no invoice appears, but by this point it’s too late. The file contains a script that launches PowerShell and attempts to download a remote file.

Image 20 – Contents of batch file

While the remote file was no longer available at the time of analysis, there is a high likelihood it was malicious. But even though we were unable to determine its contents, Secure Malware Analytics flagged the script execution as malicious.

Image 21 – Script launching PowerShell to download further files

Defending yourself

Knowing about prevalent scams, especially during the holiday season, is a first step in guarding against them. Granted the bad actors who distribute these spam campaigns do everything they can to make their scams look legitimate.

Fortunately, there are several things that you can do to identify scams and defend against them:

  • Be wary of any unsolicited offers, giveaways, and other suspicious communications.
  • Ensure that the sender’s email address corresponds with the organization it claims to come from. In many of the examples above they do not.
  • When holiday shopping, stick to known vendors, visiting their websites directly or using their official apps.
  • Do not open links or attachments in emails coming from unknown sources.

But even the best of us can be fooled, and when overseeing a large operation it’s more a matter of when, rather than if, someone clicks on the wrong link. There are elements of the Cisco Secure portfolio that can help for when the inevitable happens.

Cisco Secure Malware Analytics is the malware analysis and malware threat intelligence engine behind all products across the Cisco Security Architecture. The system delivers enhanced, in-depth, advanced malware analysis and context-rich intelligence to help better understand and fight malware within your environments. Secure Malware Analytics is available as a standalone solution, as a component in other Cisco Security solutions, and through software-as-a-service (SaaS) in the cloud, on-premises, and hybrid delivery models.

Cisco Secure Email protects against fraudulent senders, malware, phishing links, and spam. Its advanced threat detection capabilities can uncover known, emerging, and targeted threats. In addition, it defends against phishing by using advance machine learning techniques, real time behavior analytics, relationship modeling, and telemetry that protects against identity deception–based threats.

Cisco Umbrella unifies multiple security functions in a single cloud service to secure internet access. By enforcing security at the DNS layer, Umbrella blocks requests to malware before a connection is even established—before they reach your network or endpoints. In addition, the secure web gateway logs and inspects all web traffic for greater transparency, control, and protection, while the cloud-delivered firewall helps to block unwanted traffic.

Cisco Secure Endpoint is a single-agent solution that provides comprehensive protection, detection, response, and user access coverage to defend against threats to your endpoints. The SecureX platform is built into Secure Endpoint, as are Extended Detection and Response (XDR) capabilities. With the introduction of Cisco Secure MDR for Endpoint, we have combined Secure Endpoint’s superior capabilities with security operations to create a comprehensive endpoint security solution that dramatically decreases the mean time to detect and respond to threats while offering the highest level of always-on endpoint protection.


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Cisco Secure Firewall on AWS: Build resilience at scale with stateful firewall clustering

By Anubhav Swami

Organizations embrace the public cloud for the agility, scalability, and reliability it offers when running applications. But just as organizations need these capabilities to ensure their applications operate where needed and as needed, they also require their security does the same. Organizations may introduce multiple individual firewalls into their AWS infrastructure to produce this outcome. In theory, this may be a good decision, but in practice—this could lead to asymmetric routing issues. Complex SNAT configuration can mitigate asymmetric routing issues, but this isn’t practical for sustaining public cloud operations. Organizations are looking out for their long-term cloud strategies by ruling out SNAT and are calling for a more reliable and scalable solution for connecting their applications and security for always-on protection.

To solve these challenges, Cisco created stateful firewall clustering with Secure Firewall in AWS.

 

Cisco Secure Firewall clustering overview

Firewall clustering for Secure Firewall Threat Defense Virtual provides a highly resilient and reliable architecture for securing your AWS cloud environment. This capability lets you group multiple Secure Firewall Threat Defense Virtual appliances together as a single logical device, known as a “cluster.”

A cluster provides all the conveniences of a single device (management and integration into a network) while taking advantage of the increased throughput and redundancy you would expect from deploying multiple devices individually. Cisco uses Cluster Control Link (CCL) for forwarding asymmetric traffic across devices in the cluster. Clusters can go up to 16 members, and we use VxLAN for CCL.

In this case, clustering has the following roles:

Figure 1: Cisco Secure Firewall Clustering Overview

The above diagram explains traffic flow between the client and the server with the insertion of the firewall cluster in the network. Below defines the roles of clustering and how packet flow interacts at each step.

 

Clustering roles and responsibilities 

Owner: The Owner is the node in the cluster that initially receives the connection.

    • The Owner maintains the TCP state and processes the packets. 
    • A connection has only one Owner. 
    • If the original Owner fails, the new node receives the packets, and the Director chooses a new Owner from the available nodes in the cluster.

Backup Owner: The node that stores TCP/UDP state information received from the Owner so that the connection can be seamlessly transferred to a new owner in case of failure.

Director: The Director is the node in the cluster that handles owner lookup requests from the Forwarder(s). 

    • When the Owner receives a new connection, it chooses a Director based on a hash of the source/destination IP address and ports. The Owner then sends a message to the Director to register the new connection. 
    • If packets arrive at any node other than the Owner, the node queries the Director. The Director then seeks out and defines the Owner node so that the Forwarder can redirect packets to the correct destination. 
    • A connection has only one Director. 
    • If a Director fails, the Owner chooses a new Director.

Forwarder: The Forwarder is a node in the cluster that redirects packets to the Owner. 

    • If a Forwarder receives a packet for a connection it does not own, it queries the Director to seek out the Owner 
    • Once the Owner is defined, the Forwarder establishes a flow, and redirects any future packets it receives for this connection to the defined Owner.

Fragment Owner: For fragmented packets, cluster nodes that receive a fragment determine a Fragment Owner using a hash of the fragment source IP address, destination IP address, and the packet ID. All fragments are then redirected to the Fragment Owner over Cluster Control Link.  

 

Integration with AWS Gateway Load Balancer (GWLB)

Cisco brought support for AWS Gateway Load Balancer (Figure 2). This feature enables organizations to scale their firewall presence as needed to meet demand (see details here).

Figure 2: Cisco Secure Firewall and AWS Gateway Load Balancer integration

 

Cisco Secure Firewall clustering in AWS

Building off the previous figure, organizations can take advantage of the AWS Gateway Load Balancer with Secure Firewall’s clustering capability to evenly distribute traffic at the Secure Firewall cluster. This enables organizations to maximize the benefits of clustering capabilities including increased throughput and redundancy. Figure 3 shows how positioning a Secure Firewall cluster behind the AWS Gateway Load Balancer creates a resilient architecture. Let’s take a closer look at what is going on in the diagram.

Figure 3: Cisco Secure Firewall clustering in AWS

Figure 3 shows an Internet user looking to access a workload. Before the user can access the workload, the user’s traffic is routed to Firewall Node 2 for inspection. The traffic flow for this example includes:

User -> IGW -> GWLBe -> GWLB -> Secure Firewall (2) -> GLWB -> GWLBe -> Workload

In the event of failure, the AWS Gateway Load Balancer cuts off existing connections to the failed node, making the above solution non-stateful.

Recently, AWS announced a new feature for their load balancers known as Target Failover for Existing Flows. This feature enables forwarding of existing connections to another target in the event of failure.

Cisco is an early adaptor of this feature and has combined Target Failover for Existing Flows with Secure Firewall clustering capabilities to create the industry’s first stateful cluster in AWS.

aws
Figure 4: Cisco Secure Firewall clustering rehashing existing flow to a new node

Figure 4 shows a firewall failure event and how the AWS Gateway Load Balancer uses the Target Failover for Existing Flows feature to switch the traffic flow from Firewall Node 2 to Firewall Node 3. The traffic flow for this example includes:

User -> IGW -> GWLBe -> GWLB -> Secure Firewall (3) -> GLWB -> GWLBe -> Workload

 

Conclusion

Organizations need reliable and scalable security to protect always-on applications in their AWS cloud environment. With stateful firewall clustering capabilities from Cisco, organizations can protect their applications while maintaining cloud benefits such as agility, scalability, and reliability.

Cisco Secure Firewall Threat Defense Virtual is available in the AWS marketplace, providing features like firewalling, application visibility & control, IPS, URL filtering, and malware defense. Cisco offers flexible options for firewall licensing, such as pay-as-you-go (PAYG) and bring-your-own-license (BYOL). To learn more about how Cisco Secure Firewall clustering capabilities can help protect your AWS applications, see our additional resources, check out our 30-day free trial, or speak to your Cisco sales representative.

 

Additional Resources 

Cisco Secure Firewall Clustering in the Cloud

Building a Scalable Security Architecture on AWS with Cisco Secure Firewall and AWS Gateway Load Balancer

Introducing AWS Gateway Load Balancer Target Failover for Existing Flows

Secure Firewall for Public Cloud webpage


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Cisco Secure Endpoint Crushed the AV-Comparative EPR Test

By Truman Coburn

The word is out! Cisco Secure Endpoint’s effectiveness is off the charts in protecting your enterprise environment.

This is not just a baseless opinion; however, the facts are rooted in actual test results from the annual AV-Comparative EPR Test Report published in October 2022. Not only did Secure Endpoint knock it out of the park in enterprise protection; but Cisco Secure Endpoint obtained the lowest total cost of ownership (TCO) per agent at $587 over 5 years. No one else was remotely close in this area. More to come on that later.

If you are not familiar with the “AV-Comparatives Endpoint Prevention and Response Test is the most comprehensive test of EPR products ever performed. The 10 products in the test were subjected to 50 separate targeted attack scenarios, which used a variety of different techniques.”

These results are from an industry-respected third-party organization that assesses antivirus software and has just confirmed what we know and believe here at Cisco, which is our Secure Endpoint product is the industry’s best of the best.

Leader of the pack

Look for yourself at where we landed. That’s right, Cisco Secure Endpoint smashed this test, we are almost off the quadrant as one of the “Strategic Leaders”.

We ended up here for a combination of reasons, with the top being our efficacy in protecting our customers’ environments in this real-world test that emulates multi-stage attacks similar to MITRE’s ATT&CK evaluations which are conducted as part of this process (click here for an overview of MITRE ATT&CK techniques). Out of all the 50 scenarios tested, Secure Endpoint was the only product that STOPPED 100% of targeted threats toward enterprise users, which prevented further infiltration into the organization.

Lowest Total Cost of Ownership

In addition, this test not only assesses the efficacy of endpoint security products but also analyzes their cost-effectiveness. Following up on my earlier remarks about achieving the lowest cost of ownership, the graph below displays how we stacked up against other industry players in this space including several well-known vendors that chose not to display their names due to poor results.

These results provide a meaningful proof point that Cisco Secure Endpoint is perfectly positioned to secure the enterprise as well as secure the future of hybrid workers.

Enriched with built-in Extended Detection and Response (XDR) capabilities, Cisco Secure Endpoint has allowed our customers to maintain resiliency when faced with outside threats.

As we embark on securing “what’s next” by staying ahead of unforeseen cyber threats of tomorrow, Cisco Secure Endpoint integration with the complete Cisco Secure Solutions portfolio allows you to move forward with the peace of mind that if it’s connected, we can and will protect it.

Secure Endpoint live instant demo

Now that you have seen how effective Secure Endpoint is with live real-world testing, try it for yourself with one of our live instant demos. Click here to access instructions on how to download and install your demo account for a test drive.

Click here to see what analysts, customers, and third-party testing organizations have to say about Cisco Secure Endpoint Security efficacy, easy implementation and overall low total cost of ownership for their organization —and stay ahead of threats.


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Still Using Passwords? Get Started with Phishing-Resistant, Passwordless Authentication Now!

By Jackie Castelli

Going beyond the hype, passwordless authentication is now a reality. Cisco Duo’s passwordless authentication is now generally available across all Duo Editions.

“Cisco Duo simplifies the passwordless journey for organizations that want to implement phishing-resistant authentication and adopt a zero trust security strategy.”
—Jack Poller, Senior Analyst, ESG

We received tremendous participation and feedback during our public preview, and we are now excited to bring this capability to our customers and prospects.

“Over the last few years, we have increased our password complexities and required 2FA wherever possible.  With this approach, employees had more password lock outs, password fatigue, and forgetting their longer passwords due to password rotations.  With Duo Passwordless, we are excited to introduce this feature to our employees to keep our password complexities in place and leverage different Biometric options whether that is using their mobile device, Windows Hello, or a provided FIDO security key. 

The Duo Push for passwordless authentication feature is simple and easy and introduces a more pleasant experience overall.  Using Duo’s device insight and application policies, we are able to leverage and verify the security of the mobile devices before the device is allowed to be used.  To top it off, Duo is connected to our SIEM and our InfoSec team is able to review detailed logs and setup alerts to be able to keep everything secure.”
—Vice President of IT, Banking and Financial Services Customer

As with any new technology, getting to a completely passwordless state will be a journey for many organizations. We see customers typically starting their passwordless journey with web-based applications that support modern authentication. To that effect, Duo’s passwordless authentication is enabled through Duo Single Sign-On (SSO) for federated applications. Customers can choose to integrate their existing SAML Identity provider such as Microsoft (ADFS, Azure), Okta or Ping Identity; or choose to use Duo SSO (Available across all Duo editions).

“Password management is a challenging proposition for many enterprises, especially in light of BYOD and ever increasing sophistication of phishing schemes. Cisco aims to simplify the process with its Duo passwordless authentication that offers out-of-box integrations with popular single sign-on solutions.”
—Will Townsend, Vice President & Principal Analyst, Networking & Security, Moor Insights & Strategy

Duo’s Passwordless Architecture

Duo Passwordless Architecture

Duo offers a flexible choice of passwordless authentication options to meet the needs of businesses and their use cases. This includes:

  1. FIDO2-compliant, phishing-resistant authentication using
    • Platform authenticators – TouchID, FaceID, Windows Hello, Android biometrics
    • Roaming authenticators – security keys (e.g. Yubico, Feitian)
  2. Strong authentication using Duo Mobile authenticator application

No matter which authentication option you choose, it is secure and inherently multi-factor authentication. We are eliminating the need for the weak knowledge factor (something you know – passwords) which are shared during authentication and can be easily compromised. Instead, we are relying on stronger factors, which are the inherence factor (something you are – biometrics) and possession factor (something you have – a registered device). A user completes this authentication in a single gesture without having to remember a complex string of characters. This significantly improves the user experience and mitigates the risk of stolen credentials and man-in-the-middle (MiTM) attacks.

Phishing resistant passwordless authentication with FIDO2

Passwordless authentication using FIDO2

FIDO2 authentication is regarded as phishing-resistant authentication because it:

  1. Removes passwords or shared secrets from the login workflow. Attackers cannot intercept passwords or use stolen credentials available on the dark web.
  2. Creates a strong binding between the browser session and the device being used. Login is allowed only from the device authenticating to an application.
  3. Ensures that the credential (public/private key) exchange can only happen between the device and the registered service provider. This prevents login to fake or phishing websites.

Using Duo with FIDO2 authenticators enables organizations to enforce phishing-resistant MFA in their environment. It also complies with the Office of Management and Budget (OMB) guidance issued earlier this year in a memo titled “Moving the U.S. Government Towards Zero Trust Cybersecurity Principles”. The memo specifically requires agencies to use phishing-resistant authentication method.

We understand that getting the IT infrastructure ready to support FIDO2 can be expensive and is typically a long-term project for organizations. In addition, deploying and managing 3rd party security keys creates IT overhead that some organizations are not able to undertake immediately.

Alternatively, using Duo Push for passwordless authentication is an easy, cost effective to get started on a passwordless journey for many organizations, without compromising on security.

Strong passwordless authentication using Duo Mobile

We have incorporated security into the login workflow to bind the browser session and the device being used. So, organizations get the same benefits of eliminating use of stolen credentials and mitigation of phishing attacks. To learn more about passwordless authentication with Duo Push, check out our post: Available Now! Passwordless Authentication Is Just a Tap Away.

 

 

Beyond passwordless: Thinking about Zero Trust Access and continuous verification

passwordless authentication

In addition to going passwordless, many organizations are looking to implement zero trust access in their IT environment. This environment typically is a mix of modern and legacy applications, meaning passwordless cannot be universally adopted. At least not until all applications can support modern authentication.

Additionally, organizations need to support a broad range of use cases to allow access from both managed and unmanaged (personal or 3rd party contractor) devices. And IT security teams need visibility into these devices and the ability to enforce compliance to meet the organization’s security policies such as ensuring that the operating system (OS) and web browser versions are up to date. The importance of verifying device posture at the time of authentication is emphasized in the guidance provided by OMB’s zero trust memorandum – “authorization systems should work to incorporate at least one device-level signal alongside identity information about the authenticated user.”

Duo can help organizations adopt a zero trust security model by enforcing strong user authentication across the board either through passwordless authentication where applicable or thought password + MFA where necessary, while providing a consistent user experience. Further, with capabilities such as device trust and granular adaptive policies, and with our vision for Continuous Trusted Access, organizations get a trusted security partner they can rely on for implementing zero trust access in their environment.

To learn more, check out the eBook – Passwordless: The Future of Authentication, which outlines a 5-step path to get started. And watch the passwordless product demo in this on-demand webinar .

Many of our customers have already begun their passwordless journey.  If you are looking to get started as well, sign-up for a free trial and reach out to our amazing representatives.

 


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Secure Your Hybrid Workforce Using These SOC Best Practices

By Pat Correia

Hybrid Workforce is here to stay

Just a few years ago when the topic of supporting offsite workers arose, some of the key conversation topics were related to purchase, logistics, deployment, maintenance and similar issues. The discussions back then were more like “special cases” vs. today’s environment where supporting workers offsite (now known as the hybrid workforce) has become a critical mainstream topic.

Figure 1: Security challenges in supporting the hybrid workforce

Now with the bulk of many organization’s workers off-premise, the topic of security and the ability of a security vendor to help support an organization’s hybrid workers has risen to the top of the selection criteria.  In a soon to be released Cisco endpoint survey, it’s not surprising that the ability of a security vendor to make supporting the hybrid workforce easier and more efficient was the key motivating factor when organizations choose security solutions.

Figure 2: Results from recent Cisco Survey

Best Practices complement your security tools

Today, when prospects and existing customers look at Cisco’s ability to support hybrid workers with our advanced security solution set and open platform, it’s quite clear that we can deliver on that promise. But, yes, good tools make it easier and more efficient, but the reality is that running a SOC or any security group, large or small, still takes a lot of work. Most organizations not only rely on advanced security tools but utilize a set of best practices to provide clarity of roles, efficiency of operation, and for the more prepared, have tested these best practices to prove to themselves that they are prepared for what’s next.

Give this a listen!

Knowing that not all organizations have this degree of security maturity and preparedness, we gathered a couple of subject matter experts together to discuss 5 areas of time-tested best practices that, besides the advanced tools offered by Cisco and others, can help your SOC (or small security team) yield actionable insights and guide you faster, and with more confidence, toward the outcomes you want.

In this webinar you will hear practical advice from Cisco technical marketing and a representative from our award winning Talos Threat Intelligence group, the same group who have created and are maintaining breach defense in partnership with Fortune 500 Security Operating Centers (SOC) around the globe.

Figure 3: Webinar Speakers

You can expect to hear our 5 Best Practices recommendations on the following topics;

  1. Establishing Consistency – know your roles and responsibilities without hesitation.
  2. Incident Response Plan – document it, share it and test it with your stakeholders.
  3. Threat Hunting – find out what you don’t know and minimize the threat.
  4. Retro Learning – learn from the past and be better prepared.
  5. Unifying stakeholders – don’t go it alone.

Access this On-Demand Webinar now!

Check out our webinar to find out how you can become more security resilient and be better prepared for what’s next.


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ThreatWise TV: Exploring Recent Incident Response Trends

By Ben Nahorney

Today we’re examining some of the revelations in the Q3 Cisco Talos Incident Response Trends Report. This document is an anonymized look at of all the engagements that the Cisco Talos Incident Response team have been involved in over the previous three months. It also features threat intelligence from our team of researchers and analysts.  

To start, take a watch of this episode of ThreatWise TV which explores how these trends have evolved since the previous quarter. Our guests also talk about incidents and cyber-attacks that they themselves have consulted on recently, including a particularly interesting insider threat case. 

Highlights of the Q3 Cisco Talos Incident Response report 

Ransomware returned as the top threat this quarter, after commodity trojans narrowly surpassed ransomware last quarter. Ransomware made up nearly 18 percent of all threats observed, up from 15 percent last quarter. Cisco Talos Incident Response (CTIR) observed high-profile families, such as Vice Society and Hive, as well as the newer family Blast Basta, which first emerged in April of this year.   

Also noteworthy is the fact that CTIR saw an equal number in ransomware and pre- ransomware engagements this quarter, totalling nearly 40 percent of threats observed. Pre-ransomware is when we have observed a ransomware attack is about to happen, but the encryption of files has not yet taken place. 

Pre-ransomware comprised 18 percent of threats this quarter, up from less than 5 percent previously. While it’s difficult to determine an adversary’s motivations if encryption does not take place, several behavioral characteristics bolster Talos’ confidence that ransomware may likely be the final objective. In these engagements adversaries were observed deploying frameworks such as Cobalt Strike and Mimikatz, alongside numerous enumeration and discovery techniques.  

Commodity malware, such as the Qakbot banking trojan, was observed in multiple engagements this quarter. In one engagement, several compromised endpoints were seen communicating with IP addresses associated with Qakbot C2 traffic. This activity coincides with a general resurgence of Qakbot and its delivery of emerging ransomware families and offensive security frameworks that we have not previously observed Qakbot deploy. This comes at a time where competing email-based botnets like Emotet and Trickbot have suffered continued setbacks from law enforcement and tech companies.  

Other threats this quarter include infostealers like Redline Stealer and Raccoon Stealer. Redline Stealer was observed across three engagements this quarter, two of which involved ransomware. The malware operators behind Raccoon introduced new functionality to the malware at the end of June, which likely contributed to its increased presence in engagements this quarter.  

As infostealers have continued to rank highly in CTIR engagements, let’s explore them in a bit more detail. 

Why infostealers proliferate  

Throughout the incidents discussed over the last few quarters, and CTIR engagements in general, information stealing plays a big part of the attackers’ TTPs.   

From a high level, infostealers can be used to gain access a variety of sensitive information, such as contact information, financial details, and even intellectual property. The adversaries involved often proceed to exfiltrate this information and may then attempt to sell it in dark web forums, threaten to release it if a ransom isn’t paid, among other things.  

While these instances can and do crop up in CTIR engagements, many of the infostealers seen in this space are used for accessing and collecting user credentials. Once an attacker has gained an initial foothold on a system, there are many places within an operating system that they can look for and collect credentials through the practice of credential dumping.   

These stolen credentials may be offered up for sale on the dark web, alongside the stolen information mentioned above, but they can also prove to be a key weapon in an attacker’s arsenal. Their usefulness lies in one simple concept—why force your way into a system when you can just log in?  

There are several advantages for bad actors that use this approach. Probably the most oblivious of these is that using pre-existing credentials is far more likely to go unnoticed than other more flagrant tactics an attacker can use. If part of the goal of an attack is to remain under the radar, activities carried out by “known users” are less likely to trigger security alerts when compared to tactics such as exploiting vulnerabilities or downloading malware binaries.  

Adversaries tend to seek credentials with higher privileges, allowing them further control over the systems they compromise, with those including administrative access being the crown jewels.  

User credentials can not only provide an attacker with means to elevate privileges and establish persistence on a system, but also to move laterally through a network. Some credentials, especially those with administrative privileges, can offer access to multiple systems throughout a network. By obtaining them, many more options become available to further an attack.  

Repeat offenders  

There are several threats involved in information stealing that appear repeatedly in CTIR engagements over the last few quarters.  

Perhaps the most notorious is Mimikatz—a tool used to pull credentials from operating systems. Mimikatz is not malware per-se and can be useful for penetration testing and red team activities. But bad actors leverage it as well, and over the last few quarters CTIR has observed it being used in ransomware-as-a-service attacks, as well as pre-ransomware incidents.   

CTIR has also observed Redline Stealer being utilized by adversaries in CTIR engagements across quarters. This infostealer has grown in popularity as a supplementary tool used alongside other malware. On more than one occasion, CTIR has identified stolen credentials on the dark web that claimed to have been obtained via Redline Stealer.  

Other information stealers seen across the last few quarters include the Vidar information stealer, Raccoon Stealer, and SolarMaker, all of which have been used to further an adversary’s attacks.   

Insider threats 

Over the last several months, Talos has seen an increasing number of engagements involving insider threats. In one engagement this quarter, passwords were reset through a management console of a perimeter firewall that a disgruntled employee had access to.   

The organization’s team changed all associated passwords but overlooked one administrative account. On the following day, someone logged in using that account, deleted all other accounts and firewall rules, and created one local account, likely to provide persistence.  

You’ll hear Alexis Merritt, Incident Response Consultant for Cisco Talos, talk about this more in the ThreatWise TV episode. 

To help protect against this threat when an individual leaves an organization, steps like disabling accounts and ensuring that connections to the enterprise remotely through VPN has been removed can be very valuable. Implementing a mechanism to wipe systems, especially for remote employees, is important as well.  

For more on this topic, Cisco Secure recently put together a white paper on the Insider Threat Maturity FrameWork.

How to protect  

In several incidents over the last few quarters that involved information stealers, multi-factor authentication (MFA) was not properly implemented by the organizations impacted, providing adversaries an opportunity to infiltrate the networks. MFA tools like Cisco Secure Access by Duo can prevent attackers from successfully gaining access. 

Connecting with Wolfgang Goerlich 

And finally, Cisco Advisory CISO Wolfgang Goerlich has created this storytelling video, to help people think about incident response in a new way: 


Join the Cisco Talos Incident Response team for a live debrief of the Q3 report on 27th October. 


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There’s no better time for zero trust

By Neville Letzerich

Security resilience requires strong, user-friendly defenses

The concept of zero trust is not a new one, and some may even argue that the term is overused. In reality, however, its criticality is growing with each passing day. Why? Because many of today’s attacks begin with the user. According to Verizon’s Data Breach Investigations Report, 82% of breaches involve the human element — whether it’s stolen credentials, phishing, misuse or error.

Additionally, today’s businesses are hyper-connected, meaning that — in addition to your employees — customers, partners and suppliers are all part of your ecosystem. Couple that with hybrid work, IoT, the move to the cloud, and more emboldened attackers, and organizational risk increases exponentially.

Adopting a zero trust model can dramatically reduce this risk by eliminating implicit trust. It has become so crucial, in fact, that several governments including the U.S., UK and Australia have released mandates and guidance for how organizations should deploy zero trust to improve national security.

However, because zero trust is more of a concept than a technology, and so many vendors use the term, organizations struggle with the best way to implement it. At Cisco, we believe you should take a holistic approach to zero trust, starting with what you have and adding on as you identify gaps in your defenses. And while layers of protection are necessary for powerful security, so is ease of use.

Strengthen security resilience with zero trust

Zero trust plays a major role in building security resilience, or the ability to withstand unpredictable threats or changes and emerge stronger. Through zero trust, the identity and security posture of users, devices and applications are continuously checked and verified to prevent network intrusions — and to also limit impact if an unauthorized entity does gain access.

Organizations with high zero trust maturity are twice as likely to achieve business resilience.
– Cisco’s Guide to Zero Trust Maturity

Eliminating trust, however, doesn’t really conjure up images of user-friendly technology. No matter how necessary they are for the business, employees are unlikely to embrace security measures that make their jobs more cumbersome and time-consuming. Instead, they want fast, consistent access to any application no matter where they are or which device they are using.

That’s why Cisco is taking a different approach to zero trust — one that removes friction for the user. For example, with Cisco Secure Access by Duo, organizations can provide those connecting to their network with several quick, easy authentication options. This way, they can put in place multi-factor authentication (MFA) that frustrates attackers, not users.

Enable seamless, secure access

Cisco Secure Access by Duo is a key pillar of zero trust security, providing industry-leading features for secure access, authentication and device monitoring. Duo is customizable, straightforward to use, and simple to set up. It enables the use of modern authentication methods including biometrics, passwordless and single sign-on (SSO) to help organizations advance zero trust without sacrificing user experience. Duo also provides the flexibility organizations need to enable secure remote access with or without a VPN connection.

During Cisco’s own roll-out of Duo to over 100,000 people, less than 1% of users contacted the help desk for assistance. On an annual basis, Duo is saving Cisco $3.4 million in employee productivity and $500,000 in IT help desk support costs. Furthermore, 86,000 potential compromises are averted by Duo each month.

Protect your hybrid work environment

La-Z-Boy, one of the world’s leading residential furniture producers, also wanted to defend its employees against cybersecurity breaches through MFA and zero trust. It needed a data security solution that worked agnostically, could grow with the company, and that was easy to roll out and implement.

“When COVID first hit and people were sent home to work remotely, we started seeing more hacking activity…” said Craig Vincent, director of IT infrastructure and operations at La-Z-Boy. “We were looking for opportunities to secure our environment with a second factor…. We knew that even post-pandemic we would need a hybrid solution.”

“It was very quick and easy to see where Duo fit into our environment quite well, and worked with any application or legacy app, while deploying quickly.” – Craig Vincent, Director of IT Infrastructure and Operations, La-Z-Boy

Today, Duo helps La-Z-Boy maintain a zero trust framework, stay compliant, and get clear visibility into what is connecting to its network and VPN. Zero trust helps La-Z-Boy secure its organization against threats such as phishing, stolen credentials and out-of-date devices that may be vulnerable to known exploits and malware.

Build a comprehensive zero trust framework

As mentioned, zero trust is a framework, not a single product or technology. For zero trust to be truly effective, it must do four things:

  1. Establish trust for users, devices and applications trying to access an environment
  2. Enforce trust-based access based on the principle of least privilege, only granting access to applications and data that users/devices explicitly need
  3. Continuously verify trust to detect any change in risk even after initial access is granted
  4. Respond to changes in trust by investigating and orchestrating response to potential incidents

Many technology companies may offer a single component of zero trust, or one aspect of protection, but Cisco’s robust networking and security expertise enables us to provide a holistic zero trust solution. Not only can we support all the steps above, but we can do so across your whole IT ecosystem.

Modern organizations are operating multi-environment ecosystems that include a mix of on-premises and cloud technologies from various vendors. Zero trust solutions should be able to protect across all this infrastructure, no matter which providers are in use. Protections should also extend from the network and cloud to users, devices, applications and data. With Cisco’s extensive security portfolio, operating on multiple clouds and platforms, zero trust controls can be embedded at every layer.

Map your path to zero trust

Depending on where you are in your security journey, embedding zero trust at every layer of your infrastructure may sound like a lofty endeavor. That’s why we meet customers where they are on their path to zero trust. Whether your first priority is to meet regulatory requirements, secure hybrid work, protect the cloud, or something else, we have the expertise to help you get started. We provide clear guidance and technologies for zero trust security mapped to established frameworks from organizations like CISA and NIST.

Much of our Cisco Secure portfolio can be used to build a successful zero trust framework, but some examples of what we offer include:

  • Frictionless, secure access for users, devices and applications through Cisco Duo
  • Flexible cloud security through Cisco Umbrella
  • Protected network connections and segmentation with the Cisco Identity Services Engine (ISE)
  • Application visibility and micro-segmentation via Cisco Secure Workload
  • Expert guidance from the Cisco Zero Trust Strategy Service

All of our technologies and services are backed by the unparalleled intelligence of Cisco Talos — so you always have up-to-date protection as you build your zero trust architecture. Additionally, our open, integrated security platform — Cisco SecureX — makes it simple to expand and scale your security controls, knowing they will work with your other technologies for more unified defenses.

Enhance security with an integrated platform

As Italy’s leading insurance company, Sara Assicurazioni requires complete visibility into its extended network, including a multi-cloud architecture and hybrid workforce. The company has adopted a comprehensive zero trust strategy through Cisco Secure.

“Our decentralized users, endpoints, and cloud-based servers and workloads contribute to a large attack surface,” says Paolo Perrucci, director of information and communications technology architectures and operations at Sara Assicurazioni. “With Cisco, we have the right level of visibility on this surface.”

“The main reason we chose Cisco is that only Cisco can offer a global security solution rather than covering one specific point…. Thanks to Cisco Secure, I’m quite confident that our security posture is now many times better because we are leveraging more scalable, state-of-the-art security solutions.” – Luigi Vassallo, COO & CTO, Sara Assicurazioni

Expand your zero trust strategy

To learn more, explore our zero trust page and sign up for one of our free zero trust workshops.

Watch video: How Cisco implemented zero trust in just five months 


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Cisco Secure 5 Best Practices Security Analysts Can Use to Secure Their Hybrid Workforce.

By Truman Coburn

The hybrid work environment has been around for years, albeit not common but it existed. I can recall my first job where I was able to split my time working in an office and working from my makeshift home office. This was many moons ago as I will call it… pre-COVID-19. 

Job seekers are certainly looking to have the flexibility of working from anywhere at any time – preferably in an environment of their choosing. Even though a hybrid workforce will provide people with the option to work from anywhere, those remote locations are sometimes in unsecured locations. Organizations must now reimagine a workforce that will need access to your internal collaboration tools along with access to your network from both on- and off-premises. 

Leading the way in a hybrid environment 

Cisco, a leader in equipping organizations with the right products for a hybrid workforce, provides the tools & services to protect your organization from bad threat actors. 

With pervasive ransomware attacks, malware attacks, and email attacks, you must be ready and have not only a security solution but also a security analyst team ready to respond when an attack happens. 

Securing access to your endpoint must be a top priority and your security analysts must be agile and have the right telemetry to provide around-the-clock monitoring and the ability to quickly respond to threats. 

Security Analyst don’t just monitor they respond to threats  

Cisco Secure Endpoint provides you with the visibility and ability to respond to threats by blocking them before they compromise your network. Combined with global, proactive threat hunting, leading-edge forensic/analytic capabilities, and reduced leading Mean Time To Detection (MTTD)/Mean Time To Resolution (MTTR) across the supply chain that no other vendor can parallel; why would you partner with any other company to secure and scale your unique hybrid workforce or workplace clients? 

Click here to listen to my fireside chat on how we at Cisco would define 5 Best Practices Security Analysts Can Use to Secure Their Hybrid Workforce:

I am joined by Cisco Talos global Senior Threat Defense and Response Analyst, William (Bill) Largent who has over 20 plus years of infosec experience, specifically in network intrusion detection, traffic analysis, and signature/rule writing. 

I will also be speaking with Eric Howard, Cisco Secure Technical Marketing Engineer Leader for the Security Platform and Response Group. Eric is a seasoned team leader in both Information Security Sales, and Product Management. He has built and led teams that apply deep technical understanding to business needs, initiatives, and strategies in both start-ups and established companies. 

This is a conversation you do not want to skip! There were a lot of gems shared by these gentlemen that will get you where you need to be as a Security Analyst. 


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Scale security on the fly in Microsoft Azure Cloud with Cisco Secure Firewall

By Christopher Consolo

The release of Microsoft Azure Gateway Load Balancer is great news for customers, empowering them to simply and easily add Cisco Secure Firewall capabilities to their Azure cloud infrastructure. By combining Azure Gateway Load Balancer with Cisco Secure Firewall, organizations can quickly scale their firewall presence across their Azure cloud environment, providing protection for infrastructure and applications exactly where and when they need it.

With applications and resources hyper-distributed across hybrid-multicloud environments, organizations require agile security to protect their environment at each control point. This integration empowers organizations to dynamically insert Cisco’s security controls and threat defense capabilities in their Azure environment, removing the clunkiness of provisioning and deploying firewalls, as well as the need to rearchitect the network. Organizations can now enjoy highly available threat defense on the fly, protecting their infrastructure and applications from known and unknown threats.

Securing cloud infrastructure while reducing complexity

Combining Secure Firewall with Azure Gateway Load Balancer offers a significant reduction in operational complexity when securing cloud infrastructure. Azure Gateway Load Balancer provides bump-in-the-wire functionality ensuring Internet traffic to and from an Azure VM, such as an application server, is inspected by Secure Firewall without requiring any routing changes. It also offers a single entry and exit point at the firewall and allows organizations to maintain visibility of the source IP address. Complementing these features, organizations can take advantage of our new Cloud-delivered Firewall Management Center. It enables organizations to manage their firewall presence 100% through the cloud with the same look and feel as they’ve grown accustomed to with Firewall Management Center. With Cloud-delivered Firewall Management Center, organizations will achieve faster time-to-value with simplified firewall deployment and management.

Benefits of Cisco Secure Firewall with Azure Gateway Load Balancer

  • Secure Firewall lowers cloud spend with Azure Autoscale support – Quickly and seamlessly scale virtual firewall instances up and down to meet demand.
  • De-risk projects by removing the need to re-architect – Effortlessly insert Cisco Secure Firewall in existing network architecture without changes, providing win/win outcomes across NetOps, SecOps, DevOps, and application teams.
  • Firewalling where and when you need it – Easily deploy and remove Secure Firewall and its associated security services, including IPS, application visibility and control, malware defense, and URL filtering as needed in the network path.
  • Greater visibility for your applications – Simplify enablement of your intended infrastructure by eliminating the need for source and destination NAT. No additional configuration needed.
  • Health monitoring – Ensure efficient routing with continuous health-checks that monitor your virtual firewall instances via Gateway Load Balancer.
  • Included Cisco Talos® Threat Intelligence – Protect your organization from new and emerging threats with rapid and actionable threat intelligence updated hourly from one of the world’s largest commercial threat intelligence teams, Cisco Talos.

Use-cases

Inbound

Figure 1: Inbound traffic flow to Cisco Secure Firewall with Azure Gateway Load Balancer

 

Figure 2: Inbound traffic flow to a stand-alone server

Outbound

Figure 3: Internal server is behind a public load balancer. Flow is the same as outbound flow for an inbound connection.

 

Figure 4: Outbound flow where the internal server is a stand-alone server.

Azure Gateway Load Balancer support for Cisco Secure Firewall Threat Defense Virtual is available now. To learn more about how Cisco Secure Firewall drives security resilience across your hybrid-multicloud environment, see the additional resources below and reach out to your Cisco sales representative.

Additional Resources

Microsoft Blog: Gateway Load Balancer now generally available in all regions

Azure Marketplace listing: Cisco Secure Firewall Threat Defense Virtual

Cisco Secure Firewall

Cisco Secure Firewall At-a-Glance

Cisco Secure Firewall for Public Cloud

Cloud-delivered Firewall Management Center


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Cisco and AWS: Securing your resilience in a hybrid cloud world

By Justin Buchanan

We’ve all seen the headlines like “race to the cloud” and “cloud-first.” These articles and publications are true, more and more customers have adopted cloud strategies, but there is more to the story. In these customer conversations, cloud security and network security are often discussed in unison. Why is that?   

Customers desire freedom and choice when establishing resilience across every aspect of their business, and this requires both the ability to remain agile, and maintain control of their organization’s most sensitive data. Neither of these can be achieved with just the cloud, or private data center. Organizations are investing in hybrid-multicloud environments to ensure continuity amidst unpredictable threats and change. But these investments will fall short if they do not include security. 

The modern enterprise relies on the network more than ever before, and it looks a lot different than it did 10 years ago. According to our 2022 Global Hybrid Cloud Trends Report, where 2,500 global IT leaders were interviewed across 13 countries, 82% said they have adopted hybrid cloud architectures, and 47% of organizations use between two and three public IaaS clouds1. As organizations have grown more dependent on the network, the more complex it has become, making firewall capabilities the most critical element of the hybrid-multicloud security strategy. And Cisco has a firewall capability for every strategy, protecting your most important assets no matter where you choose to deploy it.  

In May, Cisco brought offerings from Umbrella and Duo to the AWS Marketplace. Today at AWS Re:Inforce, Cisco Secure announced furthering its partnership with AWS to drive innovation with the goal to protect the integrity of your business. Validating our commitment to hybrid-multicloud security, Cisco has received the AWS Security Competency Partner designation for Network and Infrastructure Security. This designation was awarded through our demonstrated success with customer engagements and rigorous technical validations of Secure Firewall.  

Now demoing at AWS Re:Inforce: Cisco Secure Firewall as-a-service on AWS 

This week at AWS Re:Inforce, customers can stop by our booth to see our latest firewall innovation. Cisco Secure Firewall as-a-service on AWS builds on our existing portfolio, giving organizations greater flexibility and choice with a radically simplified SaaS offering. If organizations are truly to embrace security across the multi-environment IT, customers demand simplification without compromising security. With a SaaS-based form factor, management and deployment complexity is reduced. NetOps and SecOps teams will enjoy a simplified security architecture where provisioning of firewalls and control plane infrastructure are managed by Cisco. This will save your teams time by removing the need to rearchitect the network, freeing them to focus on protecting the integrity of your business. 

As organizations continue to move more of their day-to-day operations to the cloud, Cisco and AWS are committed to ensure that security is an integral part of their hybrid multi-cloud strategy. We all have seen the impact of security that is bolted on, or too complex. If we are truly to find that balance between agility and protection to ensure business continuity, we need to ensure the same protections we have in the private infrastructure are easily consumed no matter where your data may roam.  

Additional Resources 

Product page: Cisco Secure Firewall for Public Cloud 

Partner page: Cisco solutions on AWS 

Blog: Securing cloud is everyone’s responsibility 

Quick Start page: Cisco solutions on AWS 

Amazon Partner Network page: Cisco solutions on AWS  

2022 Global Hybrid Cloud Trends Report 

References 

1 Henderson, N. & Hanselman, E. (2022, May 25). 2022 Global Hybrid Cloud Trends Report. 

S&P Global Market Intelligence, commissioned by Cisco Systems. 

https://www.cisco.com/c/en/us/solutions/hybrid-cloud/2022-trends.html


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Cisco Salutes the League of Cybersecurity Heroes

By Cristina Errico

We have entered a world where uncertainty has become the normal operating mode for everyone. Within this new frontier, cybersecurity has become even more challenging. However, some cybersecurity professionals have stood out, using their unique skills and resourcefulness to protect the integrity of their businesses, and to withstand unpredictable and dynamically changing threats. In the end, they, and their businesses have emerged even stronger.

These accomplishments have lead them to be selected from over more than 700 Cisco Cybersecurity Advocates – who are also members of Cisco Insider Advocates – to join the League of Cybersecurity Heroes.

Cisco Insider Advocates is a peer networking community developed several years ago for Cisco customers around the globe. Currently, over 14,000 customers are using it to share technology insights, feedback, and best practices, and also to make meaningful connections with others in the industry. We at Cisco believe that when we connect, anything is possible, and the Insider Advocacy program is a great example of the great things that can happen when people come together.

Let’s meet our League of Cybersecurity Heroes

Roberto Alunda

As the global CISO of Mediapro, Roberto has deployed Cisco SecureX together with Umbrella, Secure Endpoint, Secure Firewall, ISE, NGIP, Threat Response, AnyConnect, and Web security. With this partnership, Mediapro has reduced its threat detection time by 90%. In addition, they have seen no false positives in their threat detection alerts. It is rare to boast of a 100% success rate, but they can boldly make that pronouncement. All of this has also benefitted Mediapro financially by incurring zero fines for any compliance issues

Blair Anderson

What do music, cybersecurity, and teaching all have in common? They all culminate in a readiness to perform. Equally, they all require collaboration, comfort with the unexpected, and a passion for the job. Blair exemplifies the best of these traits, and in doing so, he provides inspiration and excellence to all with whom he interacts. Watching Blair at work makes one wonder if there are more hours granted to him during a day than the average person. He is a time-maximizer, spending most of that time in the service of others.

Kevin Brown

Too often, cybersecurity certifications are treated derisively by some of the very professionals who need them most. This is not the case with Kevin, who can list the many benefits of attaining certifications. Kevin’s desire to improve his knowledge doesn’t stop with technology and cybersecurity. He is an avid reader of anything that can raise him up to be better than he was the day before. With a career that started in the US Marine Corps, Kevin continues to learn and grow, all the while remaining as masterful at a computer keyboard as he is his with his traditional 55-gallon-barrel BBQ smoker and grill.

Steve Cruse

Steve is a Senior Cybersecurity and Network Architect at Lake Trust Credit Union. Like most organizations, Lake Trust has had to transition to a completely remote workforce quickly, and thanks to Secure Network Analytics, they were able to transition the employees to work remotely while maintaining the same high level of visibility and protection in place. Steve was the subject of a case study about the benefits that Cisco products have brought to Lake Trust Credit Unions’ customers. He is currently collaborating to update that information to share more of his knowledge.

Enric Cuixeres

Being the Head of Information Technology is never an easy job. However, when food manufacturer, Leng-d’Or, was faced with a challenge during the pandemic that could have interrupted its production line, quick thinking, skilled leadership, and a close partnership with Cisco all lead to positive outcomes, and helped them to pull through stronger than before. Part of this success comes from Enric’s distinct understanding of the threats, solutions, and processes needed to bring security to a higher level for the Leng-d’Or organization. Enric also shares his success story very freely, adding immeasurable benefits to the security community.

Tony Dous

Cybersecurity is truly a global discipline. Tony Dous proves this by practicing his craft as a Senior Network Security Engineer in Cairo, Egypt. Tony’s involvement with the Cisco community shows how no distance is too far for a motivated cybersecurity professional.

John Patrick Duro

When John Patrick is on the job, there is no longer any feeling that the criminals are one-step ahead of the good guys. He adopted Umbrella together with Meraki to develop a proactive security approach inside his organization. John Patrick created a more unified network from a patchwork of disparate entities. In doing so, he reduced the complexity within the environment. Complexity is so often responsible for security gaps, and John Patrick’s work not only corrected those gaps, but he brought people together in the process. He and his team received great feedback from the employees, who enjoyed a consistent network experience.

Amit Gumber

We often hear stories about teenagers who become enamored with technology, leading to the fulfillment of a dream. Amit Gumber became interested in cybersecurity at an early age, pursued his passion and has worked in the field ever since. His sense of advocacy is best described in his own words: “I’m quite passionate about sharing knowledge and ideas with peers and participating in collaborative activities.” Amit’s use of Cisco technologies has helped HCL Technologies to stabilize and secure their environment.

Mark Healey

One of the most important factors for success is insatiable curiosity. Mark Healey is a continuous learner, and he is an example of someone who enthusiastically shares his knowledge. Whether it is on a personal level, or through his high engagement as part of the Cisco Insider Advocates community, or as an active member of the Internet Society, Mark is an evangelist and a positive voice for cybersecurity.

Wouter Hindriks

Wouter holds a special designation, not only as a member of the League of Cybersecurity Heroes, but also as the recipient of the “Cybersecurity Defender of the Year” award. Wouter is an active participant in the cybersecurity community, working with an almost evangelical zeal towards sharing the importance of holistic cybersecurity. His contributions stand out towards making the cyber realm a safer place.

Bahruz Ibrahimov

It is often said that the job of a cybersecurity professional in an educational facility is especially challenging. When that facility happens to be the largest in an entire country, with over 4,000 schools and universities, the job of protecting it can seem insurmountable. At AzEduNet, in Azerbaijan, Bahruz and his team is tasked with securing the network for its 1.5 Million students. With Cisco Secure, the security team reduced security incidents by 80%. This not only ensures access for the students, but also keeps the data safe.

Walther Noel Meraz Olivarria

Many people want to enter the cybersecurity profession, but few have the dedication and perseverance to fully embrace the skillset required to meet that goal. Walther Noel not only had the desire to refocus his career, but he proved it by earning the CyberOps Associate Certification. His accomplishment is a prime example of how one can step outside of their comfort zone to grow and thrive.

Pascual Sevilla

Pascual demonstrates how important it is to make the most of the learning opportunities in Cisco Insiders Advocates. While already a successful NOC engineer, he sought to advance his professional development by studying cybersecurity. He passed the CCNA CyberOps 200-201 exam, moving him closer to propelling his career to even higher achievements.

Inderdeep Singh

One of the noblest expressions of knowledge is the desire to freely share that information. Inderdeep lives up to this ideal, offering his expertise to all with no expectations of reciprocity. His charitable spirit has not gone unnoticed, as he has been a previous award winner for Cisco IT Blogs, as well as a designation on the Feedspot top 100 Networking Blog.

Luigi Vassallo

Being the first to try a new technology can be a risky proposition. However, as a COO, risk calculations are in one’s blood. Luigi, along with the Sara Assicurazioni organization, hails as the first company in Italy to embrace cloud technology. As a company with more than one million customers, this was a bold initiative that required careful planning, keen insight, and above all, collaboration. In the end, this has resulted not only in a digital transformation, but a business transformation.

Whether it is a technical achievement, a personal triumph, or a spirit of helping others, each member of our League of Cybersecurity Heroes proves how technology and humanity can work together to accomplish the impossible. Congratulations to all of them!

Want to learn more about how Cisco can help you succeed?

Join the Cisco Insider Advocacy community

 


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What do customers really want (and need) from security?

By Neville Letzerich

Insights from the RSA Conference and Cisco Live

What is it that customers truly want from their security? Is it simplicity? Robust protection? Agility and flexibility? Yes! In today’s uncertain world where new challenges are being thrown at IT teams each day, security must meet many diverse needs. At the end of the day, it’s about keeping the entire business resilient despite the chaos of the cyber world.  

As hybrid work, the move to the cloud, and increasingly insidious threats all converge to create layers of complexity, security teams must be extra vigilant and ready for what’s next. They need a comprehensive, integrated security system whose various components share information and work together to pinpoint attacks and minimize organizational impact — without introducing undue friction.

With businesses, networks, clouds and devices becoming so interconnected, delivering next-level security to match the future of work is a formidable undertaking — one that few vendors are positioned to tackle. But thanks to our nearly 40-year heritage of providing and protecting a vast amount of the world’s networking infrastructure, Cisco is up for the challenge.

“At a moment’s notice, we were able to transition 80 percent of our workforce to be remote — and our company was never remote before. Because of our Cisco solutions, we were able to deploy everything and have people work well remotely with very minimal issues.”

— Joseph Rodriguez, Assistant Director of IT, Allied Beverage Group  

How Cisco secures your resilience  

Delivering security that is simple, powerful and resilient is something we’ve been executing on for years, yet it’s never been more critical than it is at this very moment. The month of June has afforded us the perfect opportunity to showcase exactly how we plan to keep our customers cyber resilient both now and in the future.

Read about the five dimensions of security resilience.

During the RSA Conference and Cisco Live, we announced our strategic plan for the Cisco Security Cloud, a global, cloud-delivered, integrated platform that secures and connects organizations of any shape and size. As we continue to move towards the Cisco Security Cloud vision, we recently unveiled several advancements in our portfolio across SASE, XDR and zero trust.

You can read our news announcement to learn more about security resilience and how we’re delivering it. But more important than the ‘how’ is the ‘why.’ Why Cisco? What makes us uniquely positioned to secure your resilience?

Why Cisco?  

As I mentioned, our customers have trusted us with their networks for nearly four decades. Currently, 80 percent of the world’s internet traffic travels through Cisco infrastructure — so we have a pretty good handle on what’s going on out there. From a security standpoint alone, we have over 300,000 customers around the globe, including 100% of the Fortune 100.

As a leader in both networking and security, the breadth and depth of our solutions is unmatched. While other vendors are just beginning to join networking with security, we’ve been doing it for years. And yet, we’re continually finding ways to simplify our robust solutions for a streamlined user experience — no matter the size of your organization, where your employees work, or whether your applications are on-premises, in the cloud, or both.

Learn more about security resilience for the hybrid work era.

In addition to unparalleled infrastructure and expertise, our open, cloud-native architecture allows you to integrate with a wide range of third-party security and technology solutions for more seamless threat defense. This includes the major cloud vendors, enabling you to secure a multi-cloud environment without getting locked in with just one public cloud provider.

Additionally, all of our solutions are backed by Cisco Talos, one of the largest commercial threat intelligence teams in the world. Combined with in-depth visibility from our Cisco Secure technologies, Talos’ extensive insight into the threat landscape leads to rapid, highly effective detection and response.

Customer insights into the “new normal”  

Even more crucial than what we have to say is what we have heard from our customers surrounding the “new normal” for security. “I think what the security industry could use right now is a real business outcome-oriented viewpoint,” said Tom Doughty, vice president and CISO at Prudential Financial. “Meaning, what are the strategic business outcomes you’re trying to enable? Cisco can help security teams be more aligned to our business and more resilient by allowing us to see at a granular level what’s happening in our environment, especially in an extended network.”

For the law firm of George Sink, P.A., the demands of supporting hybrid work accelerated the company’s move to the cloud. The firm is now using Cisco’s new, turnkey SASE solution to securely serve its clients under any circumstance — be it a pandemic or a hurricane. According to the firm’s CIO, Timothy Mullen, “The ability to…re-establish connectivity in another region almost immediately, with my small IT team, is unheard of and a game-changing experience.”

From financial to legal transactions, and much more, we can secure it all with our open, integrated protection platform and unwavering focus on resilience. We even had the honor of securing the Super Bowl earlier this year, helping to safeguard mission-critical gameday operations. 

“The Super Bowl and events of that magnitude require a humongous orchestration of interconnectedness, not only from a technology perspective but also a people standpoint,” said NFL Chief Information Security Officer, Tomás Maldonado. “What we’re trying to do is slow down the bad actors and make it more difficult for them to attack us and impact what’s happening on the field. But at the same time, we also have to look beyond the field and think about all the various parts of our business that could be affected by an attack — recognizing that our risk factors are always changing.”

Safeguard your future with Cisco  

To learn more about how to keep your business strong in the face of adversity, visit our resilience web page and check out the blog from Cisco’s Jeetu Patel, “Security Resilience for a Hybrid, Multi-Cloud Future.”

Watch video: Voice of the Customer – Security Resilience


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Per Mar Security remains resilient as threats evolve

By Cristina Errico

As an early adopter of Cisco Secure Endpoint, Per Mar Security Services has seen the product evolve alongside the threat landscape. According to Dan Turner, CIO at Per Mar, the evolution of the Cisco security portfolio has helped the company remain cyber resilient during the pandemic and beyond.

We recently spoke with Turner to discuss how Per Mar uses Cisco technology to rapidly detect and mitigate threats, while still enabling employees to work from wherever they need to — whether it’s a conference, job site, or home office.

Safeguarding future success

Per Mar Security provides physical security services to both homes and businesses, protecting roughly 75,000 customers across 16 U.S. states. The company began using Cisco Secure Endpoint almost a decade ago to defend against attacks on its various devices. Today, it’s the main point of defense in making sure the company’s endpoints are safe. Cisco Secure Endpoint integrates with the other security products in Per Mar’s environment via Cisco SecureX.

SecureX brings together disparate security technologies from both Cisco and third parties to provide unified visibility and control. “This allows us peace of mind to know that we have the whole Cisco Secure solution being an extra set of eyes for us and making sure our customers and end users all stay safe and secure,” says Turner.

Per Mar has roughly 3,000 employees using a variety of devices on the company’s network — from Windows machines to iOS and Android devices. “We have become very mobile over the years, so working off tablets and mobile devices is how we get business done,” Turner explains. “Finding a tool like Cisco Secure Endpoint that can work across all those platforms and give my team one pane of glass to manage everything has been hugely important for us.”

This capability has enabled Per Mar to continue to operate smoothly in the midst of the pandemic. The company leveraged its existing infrastructure to spin up virtual workspaces for all of its employees within a week so they could work securely from home.

“Our Cisco systems and security frameworks allowed Per Mar to move
quickly and safely to support our employees when the pandemic hit.”

Dan Turner, CIO, Per Mar Security Services

Even before the pandemic, Cisco Secure Endpoint was able to swiftly remediate malware that found its way onto Per Mar’s network when employees worked remotely to attend conferences, for example, or to tend to other off-site obligations.

Protecting critical services

Per Mar Security provides critical protection from hazards such as burglary and fires for homes, manufacturing facilities, hospitals, college campuses, and more. It also secures special events such as high-profile football games and political conventions. Reliable IT and security systems are imperative for this work. “Without the infrastructure we have, we simply can’t provide services for our customers,” says Turner.

In addition to quickly detecting and blocking threats, the Cisco Secure portfolio integrated through SecureX has also dramatically improved Per Mar’s threat hunting and investigation capabilities. Being able to rapidly analyze data from multiple Cisco tools together in one place has enabled the company’s security team to efficiently identify the origin of a compromise down to the exact device and behavior that caused it. This ensures that the root cause can be addressed in a timely manner — often within a single day or even just a few hours.

“All those analytics allow my team to stay nimble, adapt as threats evolve, and capture any zero-day exploits that are sitting out there,” says Turner. “With Cisco Secure Endpoint, our mean time to detection is measured in hours, if not minutes, versus months or years. Because of how it ties back to the rest of the security stack that we use from Cisco, my team is able to go back through and pinpoint compromised systems in record speed.”

Maintaining security resilience

As the threat landscape and work environments continue to shift with the emergence of hybrid work, Per Mar remains secure. Its multi-layered defense provides robust protection against the full range of threat vectors. “Our Cisco technologies are just as critical today as they were when the world stopped spinning,” says Turner.

We are honored to play such a significant role in Per Mar’s continued success. Find out how your organization can maintain security resilience in the face of constant change.

Watch video: Per Mar Security gains threat visibility with Cisco Secure Endpoint


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