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The ransomware group LockBit told officials with Fulton County, Ga. they could expect to see their internal documents published online this morning unless the county paid a ransom demand. LockBit removed Fulton County’s listing from its victim shaming website this morning, claiming the county had paid. But county officials said they did not pay, nor did anyone make payment on their behalf. Security experts say LockBit was likely bluffing and probably lost most of the data when the gang’s servers were seized this month by U.S. and U.K. law enforcement.
The LockBit website included a countdown timer until the promised release of data stolen from Fulton County, Ga. LockBit would later move this deadline up to Feb. 29, 2024.
LockBit listed Fulton County as a victim on Feb. 13, saying that unless it was paid a ransom the group would publish files stolen in a breach at the county last month. That attack disrupted county phones, Internet access and even their court system. LockBit leaked a small number of the county’s files as a teaser, which appeared to include sensitive and sealed court records in current and past criminal trials.
On Feb. 16, Fulton County’s entry — along with a countdown timer until the data would be published — was removed from the LockBit website without explanation. The leader of LockBit told KrebsOnSecurity this was because Fulton County officials had engaged in last-minute negotiations with the group.
But on Feb. 19, investigators with the FBI and the U.K.’s National Crime Agency (NCA) took over LockBit’s online infrastructure, replacing the group’s homepage with a seizure notice and links to LockBit ransomware decryption tools.
In a press briefing on Feb. 20, Fulton County Commission Chairman Robb Pitts told reporters the county did not pay a ransom demand, noting that the board “could not in good conscience use Fulton County taxpayer funds to make a payment.”
Three days later, LockBit reemerged with new domains on the dark web, and with Fulton County listed among a half-dozen other victims whose data was about to be leaked if they refused to pay. As it does with all victims, LockBit assigned Fulton County a countdown timer, saying officials had until late in the evening on March 1 until their data was published.
LockBit revised its deadline for Fulton County to Feb. 29.
LockBit soon moved up the deadline to the morning of Feb. 29. As Fulton County’s LockBit timer was counting down to zero this morning, its listing disappeared from LockBit’s site. LockBit’s leader and spokesperson, who goes by the handle “LockBitSupp,” told KrebsOnSecurity today that Fulton County’s data disappeared from their site because county officials paid a ransom.
“Fulton paid,” LockBitSupp said. When asked for evidence of payment, LockBitSupp claimed. “The proof is that we deleted their data and did not publish it.”
But at a press conference today, Fulton County Chairman Robb Pitts said the county does not know why its data was removed from LockBit’s site.
“As I stand here at 4:08 p.m., we are not aware of any data being released today so far,” Pitts said. “That does not mean the threat is over. They could release whatever data they have at any time. We have no control over that. We have not paid any ransom. Nor has any ransom been paid on our behalf.”
Brett Callow, a threat analyst with the security firm Emsisoft, said LockBit likely lost all of the victim data it stole before the FBI/NCA seizure, and that it has been trying madly since then to save face within the cybercrime community.
“I think it was a case of them trying to convince their affiliates that they were still in good shape,” Callow said of LockBit’s recent activities. “I strongly suspect this will be the end of the LockBit brand.”
Others have come to a similar conclusion. The security firm RedSense posted an analysis to Twitter/X that after the takedown, LockBit published several “new” victim profiles for companies that it had listed weeks earlier on its victim shaming site. Those victim firms — a healthcare provider and major securities lending platform — also were unceremoniously removed from LockBit’s new shaming website, despite LockBit claiming their data would be leaked.
“We are 99% sure the rest of their ‘new victims’ are also fake claims (old data for new breaches),” RedSense posted. “So the best thing for them to do would be to delete all other entries from their blog and stop defrauding honest people.”
Callow said there certainly have been plenty of cases in the past where ransomware gangs exaggerated their plunder from a victim organization. But this time feels different, he said.
“It is a bit unusual,” Callow said. “This is about trying to still affiliates’ nerves, and saying, ‘All is well, we weren’t as badly compromised as law enforcement suggested.’ But I think you’d have to be a fool to work with an organization that has been so thoroughly hacked as LockBit has.”
Malicious hackers are targeting people in the cryptocurrency space in attacks that start with a link added to the target’s calendar at Calendly, a popular application for scheduling appointments and meetings. The attackers impersonate established cryptocurrency investors and ask to schedule a video conference call. But clicking the meeting link provided by the scammers prompts the user to run a script that quietly installs malware on macOS systems.
KrebsOnSecurity recently heard from a reader who works at a startup that is seeking investment for building a new blockchain platform for the Web. The reader spoke on condition that their name not be used in this story, so for the sake of simplicity we’ll call him Doug.
Being in the cryptocurrency scene, Doug is also active on the instant messenger platform Telegram. Earlier this month, Doug was approached by someone on Telegram whose profile name, image and description said they were Ian Lee, from Signum Capital, a well-established investment firm based in Singapore. The profile also linked to Mr. Lee’s Twitter/X account, which features the same profile image.
The investor expressed interest in financially supporting Doug’s startup, and asked if Doug could find time for a video call to discuss investment prospects. Sure, Doug said, here’s my Calendly profile, book a time and we’ll do it then.
When the day and time of the scheduled meeting with Mr. Lee arrived, Doug clicked the meeting link in his calendar but nothing happened. Doug then messaged the Mr. Lee account on Telegram, who said there was some kind of technology issue with the video platform, and that their IT people suggested using a different meeting link.
Doug clicked the new link, but instead of opening up a videoconference app, a message appeared on his Mac saying the video service was experiencing technical difficulties.
“Some of our users are facing issues with our service,” the message read. “We are actively working on fixing these problems. Please refer to this script as a temporary solution.”
Doug said he ran the script, but nothing appeared to happen after that, and the videoconference application still wouldn’t start. Mr. Lee apologized for the inconvenience and said they would have to reschedule their meeting, but he never responded to any of Doug’s follow-up messages.
It didn’t dawn on Doug until days later that the missed meeting with Mr. Lee might have been a malware attack. Going back to his Telegram client to revisit the conversation, Doug discovered his potential investor had deleted the meeting link and other bits of conversation from their shared chat history.
In a post to its Twitter/X account last month, Signum Capital warned that a fake profile pretending to be their employee Mr. Lee was trying to scam people on Telegram.
The file that Doug ran is a simple Apple Script (file extension “.scpt”) that downloads and executes a malicious trojan made to run on macOS systems. Unfortunately for us, Doug freaked out after deciding he’d been tricked — backing up his important documents, changing his passwords, and then reinstalling macOS on his computer. While this a perfectly sane response, it means we don’t have the actual malware that was pushed to his Mac by the script.
But Doug does still have a copy of the malicious script that was downloaded from clicking the meeting link (the online host serving that link is now offline). A search in Google for a string of text from that script turns up a December 2023 blog post from cryptocurrency security firm SlowMist about phishing attacks on Telegram from North Korean state-sponsored hackers.
“When the project team clicks the link, they encounter a region access restriction,” SlowMist wrote. “At this point, the North Korean hackers coax the team into downloading and running a ‘location-modifying’ malicious script. Once the project team complies, their computer comes under the control of the hackers, leading to the theft of funds.”
Image: SlowMist.
SlowMist says the North Korean phishing scams used the “Add Custom Link” feature of the Calendly meeting scheduling system on event pages to insert malicious links and initiate phishing attacks.
“Since Calendly integrates well with the daily work routines of most project teams, these malicious links do not easily raise suspicion,” the blog post explains. “Consequently, the project teams may inadvertently click on these malicious links, download, and execute malicious code.”
SlowMist said the malware downloaded by the malicious link in their case comes from a North Korean hacking group dubbed “BlueNoroff, which Kaspersky Labs says is a subgroup of the Lazarus hacking group.
“A financially motivated threat actor closely connected with Lazarus that targets banks, casinos, fin-tech companies, POST software and cryptocurrency businesses, and ATMs,” Kaspersky wrote of BlueNoroff in Dec. 2023.
The North Korean regime is known to use stolen cryptocurrencies to fund its military and other state projects. A recent report from Recorded Future finds the Lazarus Group has stolen approximately $3 billion in cryptocurrency over the past six years.
While there is still far more malware out there today targeting Microsoft Windows PCs, the prevalence of information-stealing trojans aimed at macOS users is growing at a steady clip. MacOS computers include X-Protect, Apple’s built-in antivirus technology. But experts say attackers are constantly changing the appearance and behavior of their malware to evade X-Protect.
“Recent updates to macOS’s XProtect signature database indicate that Apple are aware of the problem, but early 2024 has already seen a number of stealer families evade known signatures,” security firm SentinelOne wrote in January.
According to Chris Ueland from the threat hunting platform Hunt.io, the Internet address of the fake meeting website Doug was tricked into visiting (104.168.163,149) hosts or very recently hosted about 75 different domain names, many of which invoke words associated with videoconferencing or cryptocurrency. Those domains indicate this North Korean hacking group is hiding behind a number of phony crypto firms, like the six-month-old website for Cryptowave Capital (cryptowave[.]capital).
In a statement shared with KrebsOnSecurity, Calendly said it was aware of these types of social engineering attacks by cryptocurrency hackers.
“To help prevent these kinds of attacks, our security team and partners have implemented a service to automatically detect fraud and impersonations that could lead to social engineering,” the company said. “We are also actively scanning content for all our customers to catch these types of malicious links and to prevent hackers earlier on. Additionally, we intend to add an interstitial page warning users before they’re redirected away from Calendly to other websites. Along with the steps we’ve taken, we recommend users stay vigilant by keeping their software secure with running the latest updates and verifying suspicious links through tools like VirusTotal to alert them of possible malware. We are continuously strengthening the cybersecurity of our platform to protect our customers.”
The increasing frequency of new Mac malware is a good reminder that Mac users should not depend on security software and tools to flag malicious files, which are frequently bundled with or disguised as legitimate software.
As KrebsOnSecurity has advised Windows users for years, a good rule of safety to live by is this: If you didn’t go looking for it, don’t install it. Following this mantra heads off a great deal of malware attacks, regardless of the platform used. When you do decide to install a piece of software, make sure you are downloading it from the original source, and then keep it updated with any new security fixes.
On that last front, I’ve found it’s a good idea not to wait until the last minute to configure my system before joining a scheduled videoconference call. Even if the call uses software that is already on my computer, it is often the case that software updates are required before the program can be used, and I’m one of those weird people who likes to review any changes to the software maker’s privacy policies or user agreements before choosing to install updates.
Most of all, verify new contacts from strangers before accepting anything from them. In this case, had Doug simply messaged Mr. Lee’s real account on Twitter/X or contacted Signum Capital directly, he would discovered that the real Mr. Lee never asked for a meeting.
If you’re approached in a similar scheme, the response from the would-be victim documented in the SlowMist blog post is probably the best.
Image: SlowMist.
Update: Added comment from Calendly.
Co-authored by Tejas Sheth, Sr. Security Specialist, Amazon Web Services – AISPL.
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The FBI’s takedown of the LockBit ransomware group last week came as LockBit was preparing to release sensitive data stolen from government computer systems in Fulton County, Ga. But LockBit is now regrouping, and the gang says it will publish the stolen Fulton County data on March 2 unless paid a ransom. LockBit claims the cache includes documents tied to the county’s ongoing criminal prosecution of former President Trump, but court watchers say teaser documents published by the crime gang suggest a total leak of the Fulton County data could put lives at risk and jeopardize a number of other criminal trials.
A new LockBit website listing a countdown timer until the promised release of data stolen from Fulton County, Ga.
In early February, Fulton County leaders acknowledged they were responding to an intrusion that caused disruptions for its phone, email and billing systems, as well as a range of county services, including court systems.
On Feb. 13, the LockBit ransomware group posted on its victim shaming blog a new entry for Fulton County, featuring a countdown timer saying the group would publish the data on Feb. 16 unless county leaders agreed to negotiate a ransom.
“We will demonstrate how local structures negligently handled information protection,” LockBit warned. “We will reveal lists of individuals responsible for confidentiality. Documents marked as confidential will be made publicly available. We will show documents related to access to the state citizens’ personal data. We aim to give maximum publicity to this situation; the documents will be of interest to many. Conscientious residents will bring order.”
Yet on Feb. 16, the entry for Fulton County was removed from LockBit’s site without explanation. This usually only happens after the victim in question agrees to pay a ransom demand and/or enters into negotiations with their extortionists.
However, Fulton County Commission Chairman Robb Pitts said the board decided it “could not in good conscience use Fulton County taxpayer funds to make a payment.”
“We did not pay nor did anyone pay on our behalf,” Pitts said at an incident briefing on Feb. 20.
Just hours before that press conference, LockBit’s various websites were seized by the FBI and the U.K.’s National Crime Agency (NCA), which replaced the ransomware group’s homepage with a seizure notice and used the existing design of LockBit’s victim shaming blog to publish press releases about the law enforcement action.
The feds used the existing design on LockBit’s victim shaming website to feature press releases and free decryption tools.
Dubbed “Operation Cronos,” the effort involved the seizure of nearly three-dozen servers; the arrest of two alleged LockBit members; the release of a free LockBit decryption tool; and the freezing of more than 200 cryptocurrency accounts thought to be tied to the gang’s activities. The government says LockBit has claimed more than 2,000 victims worldwide and extorted over $120 million in payments.
In a lengthy, rambling letter published on Feb. 24 and addressed to the FBI, the ransomware group’s leader LockBitSupp announced that their victim shaming websites were once again operational on the dark web, with fresh countdown timers for Fulton County and a half-dozen other recent victims.
“The FBI decided to hack now for one reason only, because they didn’t want to leak information fultoncountyga.gov,” LockBitSupp wrote. “The stolen documents contain a lot of interesting things and Donald Trump’s court cases that could affect the upcoming US election.”
A screen shot released by LockBit showing various Fulton County file shares that were exposed.
LockBit has already released roughly two dozen files allegedly stolen from Fulton County government systems, although none of them involve Mr. Trump’s criminal trial. But the documents do appear to include court records that are sealed and shielded from public viewing.
George Chidi writes The Atlanta Objective, a Substack publication on crime in Georgia’s capital city. Chidi says the leaked data so far includes a sealed record related to a child abuse case, and a sealed motion in the murder trial of Juwuan Gaston demanding the state turn over confidential informant identities.
Chidi cites reports from a Fulton County employee who said the confidential material includes the identities of jurors serving on the trial of the rapper Jeffery “Young Thug” Williams, who is charged along with five other defendants in a racketeering and gang conspiracy.
“The screenshots suggest that hackers will be able to give any attorney defending a criminal case in the county a starting place to argue that evidence has been tainted or witnesses intimidated, and that the release of confidential information has compromised cases,” Chidi wrote. “Judge Ural Glanville has, I am told by staff, been working feverishly behind the scenes over the last two weeks to manage the unfolding disaster.”
LockBitSupp also denied assertions made by the U.K.’s NCA that LockBit did not delete stolen data as promised when victims agreed to pay a ransom. The accusation is an explosive one because nobody will pay a ransom if they don’t believe the ransomware group will hold up its end of the bargain.
The ransomware group leader also confirmed information first reported here last week, that federal investigators managed to hack LockBit by exploiting a known vulnerability in PHP, a scripting language that is widely used in Web development.
“Due to my personal negligence and irresponsibility I relaxed and did not update PHP in time,” LockBitSupp wrote. “As a result of which access was gained to the two main servers where this version of PHP was installed.”
LockBitSupp’s FBI letter said the group kept copies of its stolen victim data on servers that did not use PHP, and that consequently it was able to retain copies of files stolen from victims. The letter also listed links to multiple new instances of LockBit dark net websites, including the leak page listing Fulton County’s new countdown timer.
LockBit’s new data leak site promises to release stolen Fulton County data on March 2, 2024, unless paid a ransom demand.
“Even after the FBI hack, the stolen data will be published on the blog, there is no chance of destroying the stolen data without payment,” LockBitSupp wrote. “All FBI actions are aimed at destroying the reputation of my affiliate program, my demoralization, they want me to leave and quit my job, they want to scare me because they can not find and eliminate me, I can not be stopped, you can not even hope, as long as I am alive I will continue to do pentest with postpaid.”
In January 2024, LockBitSupp told XSS forum members he was disappointed the FBI hadn’t offered a reward for his doxing and/or arrest, and that in response he was placing a bounty on his own head — offering $10 million to anyone who could discover his real name.
After the NCA and FBI seized LockBit’s site, the group’s homepage was retrofitted with a blog entry titled, “Who is LockBitSupp? The $10M question.” The teaser made use of LockBit’s own countdown timer, and suggested the real identity of LockBitSupp would soon be revealed.
However, after the countdown timer expired the page was replaced with a taunting message from the feds, but it included no new information about LockBitSupp’s identity.
On Feb. 21, the U.S. Department of State announced rewards totaling up to $15 million for information leading to the arrest and/or conviction of anyone participating in LockBit ransomware attacks. The State Department said $10 million of that is for information on LockBit’s leaders, and up to $5 million is offered for information on affiliates.
In an interview with the malware-focused Twitter/X account Vx-Underground, LockBit staff asserted that authorities had arrested a couple of small-time players in their operation, and that investigators still do not know the real-life identities of the core LockBit members, or that of their leader.
“They assert the FBI / NCA UK / EUROPOL do not know their information,” Vx-Underground wrote. “They state they are willing to double the bounty of $10,000,000. They state they will place a $20,000,000 bounty of their own head if anyone can dox them.”
In the weeks leading up to the FBI/NCA takedown, LockBitSupp became embroiled in a number of high-profile personal and business disputes on the Russian cybercrime forums.
Earlier this year, someone used LockBit ransomware to infect the networks of AN-Security, a venerated 30-year-old security and technology company based in St. Petersburg, Russia. This violated the golden rule for cybercriminals based in Russia and former soviet nations that make up the Commonwealth of Independent States, which is that attacking your own citizens in those countries is the surest way to get arrested and prosecuted by local authorities.
LockBitSupp later claimed the attacker had used a publicly leaked, older version of LockBit to compromise systems at AN-Security, and said the attack was an attempt to smear their reputation by a rival ransomware group known as “Clop.” But the incident no doubt prompted closer inspection of LockBitSupp’s activities by Russian authorities.
Then in early February, the administrator of the Russian-language cybercrime forum XSS said LockBitSupp had threatened to have him killed after the ransomware group leader was banned by the community. LockBitSupp was excommunicated from XSS after he refused to pay an arbitration amount ordered by the forum administrator. That dispute related to a complaint from another forum member who said LockBitSupp recently stiffed him on his promised share of an unusually large ransomware payout.
A posted by the XSS administrator saying LockBitSupp wanted him dead.
KrebsOnSecurity sought comment from LockBitSupp at the ToX instant messenger ID listed in his letter to the FBI. LockBitSupp declined to elaborate on the unreleased documents from Fulton County, saying the files will be available for everyone to see in a few days.
LockBitSupp said his team was still negotiating with Fulton County when the FBI seized their servers, which is why the county has been granted a time extension. He also denied threatening to kill the XSS administrator.
“I have not threatened to kill the XSS administrator, he is blatantly lying, this is to cause self-pity and damage my reputation,” LockBitSupp told KrebsOnSecurity. “It is not necessary to kill him to punish him, there are more humane methods and he knows what they are.”
Asked why he was so certain the FBI doesn’t know his real-life identity, LockBitSupp was more precise.
“I’m not sure the FBI doesn’t know who I am,” he said. “I just believe they will never find me.”
It seems unlikely that the FBI’s seizure of LockBit’s infrastructure was somehow an effort to stave off the disclosure of Fulton County’s data, as LockBitSupp maintains. For one thing, Europol said the takedown was the result of a months-long infiltration of the ransomware group.
Also, in reporting on the attack’s disruption to the office of Fulton County District Attorney Fani Willis on Feb. 14, CNN reported that by then the intrusion by LockBit had persisted for nearly two and a half weeks.
Finally, if the NCA and FBI really believed that LockBit never deleted victim data, they had to assume LockBit would still have at least one copy of all their stolen data hidden somewhere safe.
Fulton County is still trying to recover systems and restore services affected by the ransomware attack. “Fulton County continues to make substantial progress in restoring its systems following the recent ransomware incident resulting in service outages,” reads the latest statement from the county on Feb. 22. “Since the start of this incident, our team has been working tirelessly to bring services back up.”
Update, Feb. 29, 3:22 p.m. ET: Just hours after this story ran, LockBit changed its countdown timer for Fulton County saying they had until the morning of Feb. 29 (today) to pay a ransonm demand. When the official deadline neared today, Fulton County’s listing was removed from LockBit’s victim shaming website. Asked about the removal of the listing, LockBit’s leader “LockBitSupp” told KrebsOnSecurity that Fulton County paid a ransom demand. County officials have scheduled a press conference on the ransomware attack at 4:15 p.m. ET today.
It's just been a joy to watch the material produced by the NCA and friends following the LockBit takedown this week. So much good stuff from the agencies themselves, not just content but high quality trolling too. Then there's the whole ecosystem of memes that have since emerged and provided endless hours of entertainment 😊 I'm sure we'll see a lot more come out of this yet and inevitably there's seized material that will still be providing value to further investigations years from now. Good job folks!
I've been getting a lot of those "your parcel couldn't be delivered" phishing attacks lately and if you're a human with a phone, you probably have been too. Just as a brief reminder, they look like this:
These get through all the technical controls that exist at my telco and they land smack bang in my SMS inbox. However, I don't fall for the scams because I look for the warning signs: a sense of urgency, fear of missing out, and strange URLs that look nothing like any parcel delivery service I know of. They have a pretty rough go of convincing me they're from Australia Post by putting "auspost" somewhere or other within each link, but I'm a smart human so I don't fall for this (that's a joke, read why humans are bad at URLs).
However... I am expecting a parcel. It's well into the 2020's and post COVID so I'm always expecting a parcel, because that's just how we buy stuff these days. And so, when I received the following SMS earlier this week I was expecting a parcel and I was expecting phishing attacks:
So... which is it? Parcel or phish? Let's see what the people say:
Referring to the parent tweet, is this message legit and should I pay the duty and taxes?
— Troy Hunt (@troyhunt) February 20, 2024
Whoa - that's an 87% "dodgy AF" vote from over 4,000 respondents so yeah, that's pretty emphatic. Why such an overwhelmingly suspicious crowd? Let's break that message down into 7 "dodgy AF" signs:
And so, I was with the 87% of other people. However... I was expecting a package. From FedEx. Coming from outside Australia so it may attract duty and taxes. And I really want to get this package because it's a new 3D printer from Prusa, and they're awesome!
There's a sage piece of advice that's always relevant in these cases and it's very simple: if in doubt, go the website in question and verify the request yourself. So, I went to the purchase confirmation from Prusa, found the shipping details and followed the link to the FedEx website. Now it was simply a matter of finding the section that talks about tax, except...
Dodgy. A. F.
I went all through that page and couldn't find a single reference to duty, nor for anything tax related. Try as I might, I couldn't establish the authenticity of the SMS by going directly to the (alleged) source. But what I could easily establish is that if you follow that link in the SMS, you can change the tracking number, the customer name and the amount to absolutely anything you want!
This is all done by simply changing the URL parameters; I'm not modifying the browser DOM or intercepting traffic or doing anything fancy, it's literally just query string parameter tampering reflected XSS style. This feels like every phishing site ever, not a payment service run by Australia's largest bank. Seriously, BPOINT is provided by the Commonwealth Bank and after the experience above, I'm at the point of reaching out to them and making a disclosure. Except that this is how the system was obviously designed to work and it's a completely parallel issue to phishy FedEx SMSs. Speaking of which, the very next morning I got another one from the same sender:
I don't know if this makes it better or worse 🤦♂️ Let's just jump into the highlights, both good and bad:
It's quite unbelievable what they've done with the link because it makes the SMS entirely unactionable. It's impossible to click anywhere and pay the money. And while I'm here, why are all the query string parameter names now capitalised? It's like there's a completely different (broken) process somewhere generating these links. Or scammers just aren't consistent...
Because "dodgy AF" is the prevailing theme, I needed to dig deeper, so I searched for the 1800 number. One of the first results was for a Reverse Australia page for that number which upon reading the first 3 comments, perfectly summed up the sentiment so far:
And the more you read both on that site and other top links in the search results, the more people are totally confused about the legitimacy of the messages. There's only one thing to do - call FedEx. Not by the number in the (still potentially phishy) SMS, but rather via the number on their website. So, click the "Support" menu item, down to "Customer Support" and we end up here:
I'll save you the pain of reading the response that ensued, suffice to say that it only referred to email communications and boiled down to suggesting you read the domain of the sender. But I did manage to pin the system down on a phone number which as you'll see, is completely different to the one in the SMS messages:
So, I call the number and follow the voice prompts, selecting options via the keypad to route me through to the duty and taxes section. But eventually, several steps deep into the process, the system stops responding to key presses! "1" doesn't work and neither does "2" so without a response, the same message just repeats. But it does offer an alternative and suggestions I call 132610. That's the number I called in the first place to get stuck in this infinite loop!
I try again, this time following a different series of prompts that eventually asks for a tracking number and then proceeds to tell me precisely what the website already does! But it also provides the option to speak to a customer service operator and I'm actually promptly put through. The operator explains that my shipment is valued at US$799 which converts to AU$1,215.97 and it therefore subject to some inbound fees. "Great, but how much and does it match what's in the phishy SMSs I've received?" He promises someone will call be back shortly...
And then, out of the blue 3 days after the initial phishy SMS arrived, an email landed in my inbox:
The dollar figure, the BPOINT address and the messaging all lined up with the SMSs, but that's just merely correlation and if someone had both my phone number and email address they could easily attempt to phish both with the same details. But then, I looked at the attachment to the email and found this:
IT'S THE MISSING LINK!!!
My complete Prusa invoice was attached along with the order number, price and shipping details. In other words, 87% of you were wrong 😲
On a more serious note, Aussies alone are losing north of AU$3B annually to scams, and that's obviously only a drop in the ocean compared to the global scale of this problem. Our Australian Communications and Media Authority body (ACMA) recently reported 336M blocked scam SMSs and technical controls like these are obviously great, but absent from their reporting was the number of scam messages they didn't block. There's an easy explanation for this omission: they simply don't know how many are sent. But if I were to take a guess, they've merely blocked the tip of the iceberg. This is why in addition to technical controls, we reply on human controls which means helping people identify the patterns of a scam: requests for money, a sense of urgency, grammar and casing that's a bit off, odd looking URLs. You know, stuff like this:
What makes this situation so ridiculous is that while we're all watching for scammers attempting to imitate legitimate organisations, FedEx is out there imitating scammers! Here we are in the era of burgeoning AI-driven scams that are becoming increasingly hard for humans to identify, and FedEx is like "here, hold my beer" as they one-up the scammers at their own game and do a perfect job of being completely indistinguishable from them.
Ah well, as I ultimately lament in these situations, it's a good time to be in the industry 😊
FreshRSS 