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I stand by my expression in the image above. It's a perfectly accurate representation of how I looked after receiving the CityJerks breach, clicking on the link to the website then seeing what it actually was 😳 Fortunately, the published email address on their site did go through to someone at TruckerSucker (😳😳) so they're aware of the breach and that it's circulating broadly via a public hacking website. That segment is last up in this week's video and I do give fair warning just in case you're not in the best environment to be watching that part of the update. Viewer discretion advised!
A shocking number of organizations — including banks and healthcare providers — are leaking private and sensitive information from their public Salesforce Community websites, KrebsOnSecurity has learned. The data exposures all stem from a misconfiguration in Salesforce Community that allows an unauthenticated user to access records that should only be available after logging in.
A researcher found DC Health had five Salesforce Community sites exposing data.
Salesforce Community is a widely-used cloud-based software product that makes it easy for organizations to quickly create websites. Customers can access a Salesforce Community website in two ways: Authenticated access (requiring login), and guest user access (no login required). The guest access feature allows unauthenticated users to view specific content and resources without needing to log in.
However, sometimes Salesforce administrators mistakenly grant guest users access to internal resources, which can cause unauthorized users to access an organization’s private information and lead to potential data leaks.
Until being contacted by this reporter on Monday, the state of Vermont had at least five separate Salesforce Community sites that allowed guest access to sensitive data, including a Pandemic Unemployment Assistance program that exposed the applicant’s full name, Social Security number, address, phone number, email, and bank account number.
This misconfigured Salesforce Community site from the state of Vermont was leaking pandemic assistance loan application data, including names, SSNs, email address and bank account information.
Vermont’s Chief Information Security Officer Scott Carbee said his security teams have been conducting a full review of their Salesforce Community sites, and already found one additional Salesforce site operated by the state that was also misconfigured to allow guest access to sensitive information.
“My team is frustrated by the permissive nature of the platform,” Carbee said.
Carbee said the vulnerable sites were all created rapidly in response to the Coronavirus pandemic, and were not subjected to their normal security review process.
“During the pandemic, we were largely standing up tons of applications, and let’s just say a lot of them didn’t have the full benefit of our dev/ops process,” Carbee said. “In our case, we didn’t have any native Salesforce developers when we had to suddenly stand up all these sites.”
Earlier this week, KrebsOnSecurity notified Columbus, Ohio-based Huntington Bank that its recently acquired TCF Bank had a Salesforce Community website that was leaking documents related to commercial loans. The data fields in those loan applications included name, address, full Social Security number, title, federal ID, IP address, average monthly payroll, and loan amount.
Huntington Bank has disabled the leaky TCF Bank Salesforce website. Matthew Jennings, deputy chief information security officer at Huntington, said the company was still investigating how the misconfiguration occurred, how long it lasted, and how many records may have been exposed.
KrebsOnSecurity learned of the leaks from security researcher Charan Akiri, who said he wrote a program that identified hundreds of other organizations running misconfigured Salesforce pages. But Akiri said he’s been wary of probing too far, and has had difficulty getting responses from most of the organizations he has notified to date.
“In January and February 2023, I contacted government organizations and several companies, but I did not receive any response from these organizations,” Akiri said. “To address the issue further, I reached out to several CISOs on LinkedIn and Twitter. As a result, five companies eventually fixed the problem. Unfortunately, I did not receive any responses from government organizations.”
The problem Akiri has been trying to raise awareness about came to the fore in August 2021, when security researcher Aaron Costello published a blog post explaining how misconfigurations in Salesforce Community sites could be exploited to reveal sensitive data (Costello subsequently published a follow-up post detailing how to lock down Salesforce Community sites).
On Monday, KrebsOnSecurity used Akiri’s findings to notify Washington D.C. city administrators that at least five different public DC Health websites were leaking sensitive information. One DC Health Salesforce Community website designed for health professionals seeking to renew licenses with the city leaked documents that included the applicant’s full name, address, Social Security number, date of birth, license number and expiration, and more.
Akiri said he notified the Washington D.C. government in February about his findings, but received no response. Reached by KrebsOnSecurity, interim Chief Information Security Officer Mike Rupert initially said the District had hired a third party to investigate, and that the third party confirmed the District’s IT systems were not vulnerable to data loss from the reported Salesforce configuration issue.
But after being presented with a document including the Social Security number of a health professional in D.C. that was downloaded in real-time from the DC Health public Salesforce website, Rupert acknowledged his team had overlooked some configuration settings.
Washington, D.C. health administrators are still smarting from a data breach earlier this year at the health insurance exchange DC Health Link, which exposed personal information for more than 56,000 users, including many members of Congress.
That data later wound up for sale on a top cybercrime forum. The Associated Press reports that the DC Health Link breach was likewise the result of human error, and said an investigation revealed the cause was a DC Health Link server that was “misconfigured to allow access to the reports on the server without proper authentication.”
Salesforce says the data exposures are not the result of a vulnerability inherent to the Salesforce platform, but they can occur when customers’ access control permissions are misconfigured.
“As previously communicated to all Experience Site and Sites customers, we recommend utilizing the Guest User Access Report Package to assist in reviewing access control permissions for unauthenticated users,” reads a Salesforce advisory from Sept. 2022. “Additionally, we suggest reviewing the following Help article, Best Practices and Considerations When Configuring the Guest User Profile.”
In a written statement, Salesforce said it is actively focused on data security for organizations with guest users, and that it continues to release “robust tools and guidance for our customers,” including:
Control Which Users Experience Cloud Site Users Can See
Best Practices and Considerations When Configuring the Guest User Profile
“We’ve also continued to update our Guest User security policies, beginning with our Spring ‘21 release with more to come in Summer ‘23,” the statement reads. “Lastly, we continue to proactively communicate with customers to help them understand the capabilities available to them, and how they can best secure their instance of Salesforce to meet their security, contractual, and regulatory obligations.”
I feel like a significant portion of this week's video went to discussing "the Coinbase breach that wasn't a Coinbase breach". There are various services out there that are used by the likes of password managers to alert their customers to new breaches (including HIBP in 1Password) and whoever Dashlane is using frankly, royally cocked up the attribution. What was a garden variety list of email addresses someone had just chucked the "Coinbase" name on had absolutely nothing to do with a breach of the crypto company. It's frustrating to watch, and I suspect that will come through when you watch the video too. See what you think.
We learned some remarkable new details this week about the recent supply-chain attack on VoIP software provider 3CX. The lengthy, complex intrusion has all the makings of a cyberpunk spy novel: North Korean hackers using legions of fake executive accounts on LinkedIn to lure people into opening malware disguised as a job offer; malware targeting Mac and Linux users working at defense and cryptocurrency firms; and software supply-chain attacks nested within earlier supply chain attacks.
Researchers at ESET say this job offer from a phony HSBC recruiter on LinkedIn was North Korean malware masquerading as a PDF file.
In late March 2023, 3CX disclosed that its desktop applications for both Windows and macOS were compromised with malicious code that gave attackers the ability to download and run code on all machines where the app was installed. 3CX says it has more than 600,000 customers and 12 million users in a broad range of industries, including aerospace, healthcare and hospitality.
3CX hired incident response firm Mandiant, which released a report on Wednesday that said the compromise began in 2022 when a 3CX employee installed a malware-laced software package distributed via an earlier software supply chain compromise that began with a tampered installer for X_TRADER, a software package provided by Trading Technologies.
“This is the first time Mandiant has seen a software supply chain attack lead to another software supply chain attack,” reads the April 20 Mandiant report.
Mandiant found the earliest evidence of compromise uncovered within 3CX’s network was through the VPN using the employee’s corporate credentials, two days after the employee’s personal computer was compromised.
“Eventually, the threat actor was able to compromise both the Windows and macOS build environments,” 3CX said in an April 20 update on their blog.
Mandiant concluded that the 3CX attack was orchestrated by the North Korean state-sponsored hacking group known as Lazarus, a determination that was independently reached earlier by researchers at Kaspersky Lab and Elastic Security.
Mandiant found the compromised 3CX software would download malware that sought out new instructions by consulting encrypted icon files hosted on GitHub. The decrypted icon files revealed the location of the malware’s control server, which was then queried for a third stage of the malware compromise — a password stealing program dubbed ICONICSTEALER.
The double supply chain compromise that led to malware being pushed out to some 3CX customers. Image: Mandiant.
Meanwhile, the security firm ESET today published research showing remarkable similarities between the malware used in the 3CX supply chain attack and Linux-based malware that was recently deployed via fake job offers from phony executive profiles on LinkedIn. The researchers said this was the first time Lazarus had been spotted deploying malware aimed at Linux users.
As reported in a series last summer here, LinkedIn has been inundated this past year by fake executive profiles for people supposedly employed at a range of technology, defense, energy and financial companies. In many cases, the phony profiles spoofed chief information security officers at major corporations, and some attracted quite a few connections before their accounts were terminated.
Mandiant, Proofpoint and other experts say Lazarus has long used these bogus LinkedIn profiles to lure targets into opening a malware-laced document that is often disguised as a job offer. This ongoing North Korean espionage campaign using LinkedIn was first documented in August 2020 by ClearSky Security, which said the Lazarus group operates dozens of researchers and intelligence personnel to maintain the campaign globally.
Microsoft Corp., which owns LinkedIn, said in September 2022 that it had detected a wide range of social engineering campaigns using a proliferation of phony LinkedIn accounts. Microsoft said the accounts were used to impersonate recruiters at technology, defense and media companies, and to entice people into opening a malicious file. Microsoft found the attackers often disguised their malware as legitimate open-source software like Sumatra PDF and the SSH client Putty.
Microsoft attributed those attacks to North Korea’s Lazarus hacking group, although they’ve traditionally referred to this group as “ZINC“. That is, until earlier this month, when Redmond completely revamped the way it names threat groups; Microsoft now references ZINC as “Diamond Sleet.”
The ESET researchers said they found a new fake job lure tied to an ongoing Lazarus campaign on LinkedIn designed to compromise Linux operating systems. The malware was found inside of a document that offered an employment contract at the multinational bank HSBC.
“A few weeks ago, a native Linux payload was found on VirusTotal with an HSBC-themed PDF lure,” wrote ESET researchers Peter Kalnai and Marc-Etienne M.Leveille. “This completes Lazarus’s ability to target all major desktop operating systems. In this case, we were able to reconstruct the full chain, from the ZIP file that delivers a fake HSBC job offer as a decoy, up until the final payload.”
ESET said the malicious PDF file used in the scheme appeared to have a file extension of “.pdf,” but that this was a ruse. ESET discovered that the dot in the filename wasn’t a normal period but instead a Unicode character (U+2024) representing a “leader dot,” which is often used in tables of contents to connect section headings with the page numbers on which those sections begin.
“The use of the leader dot in the filename was probably an attempt to trick the file manager into treating the file as an executable instead of a PDF,” the researchers continued. “This could cause the file to run when double-clicked instead of opening it with a PDF viewer.”
ESET said anyone who opened the file would see a decoy PDF with a job offer from HSBC, but in the background the executable file would download additional malware payloads. The ESET team also found the malware was able to manipulate the program icon displayed by the malicious PDF, possibly because fiddling with the file extension could cause the user’s system to display a blank icon for the malware lure.
Kim Zetter, a veteran Wired.com reporter and now independent security journalist, interviewed Mandiant researchers who said they expect “many more victims” will be discovered among the customers of Trading Technologies and 3CX now that news of the compromised software programs is public.
“Mandiant informed Trading Technologies on April 11 that its X_Trader software had been compromised, but the software maker says it has not had time to investigate and verify Mandiant’s assertions,” Zetter wrote in her Zero Day newsletter on Substack. For now, it remains unclear whether the compromised X_Trader software was downloaded by people at other software firms.
If there’s a silver lining here, the X_Trader software had been decommissioned in April 2020 — two years before the hackers allegedly embedded malware in it.
“The company hadn’t released new versions of the software since that time and had stopped providing support for the product, making it a less-than-ideal vector for the North Korean hackers to infect customers,” Zetter wrote.
For the past seven years, a malware-based proxy service known as “Faceless” has sold anonymity to countless cybercriminals. For less than a dollar per day, Faceless customers can route their malicious traffic through tens of thousands of compromised systems advertised on the service. In this post we’ll examine clues left behind over the past decade by the proprietor of Faceless, including some that may help put a face to the name.
The proxy lookup page inside the malware-based anonymity service Faceless. Image: spur.us.
Riley Kilmer is co-founder of Spur.us, a company that tracks thousands of VPN and proxy networks, and helps customers identify traffic coming through these anonymity services. Kilmer said Faceless has emerged as one of the underground’s most reliable malware-based proxy services, mainly because its proxy network has traditionally included a great many compromised “Internet of Things” devices — such as media sharing servers — that are seldom included on malware or spam block lists.
Kilmer said when Spur first started looking into Faceless, they noticed almost every Internet address that Faceless advertised for rent also showed up in the IoT search engine Shodan.io as a media sharing device on a local network that was somehow exposed to the Internet.
“We could reliably look up the [fingerprint] for these media sharing devices in Shodan and find those same systems for sale on Faceless,” Kilmer said.
In January 2023, the Faceless service website said it was willing to pay for information about previously undocumented security vulnerabilities in IoT devices. Those with IoT zero-days could expect payment if their exploit involved at least 5,000 systems that could be identified through Shodan.
Notices posted for Faceless users, advertising an email flooding service and soliciting zero-day vulnerabilities in Internet of Things devices.
Recently, Faceless has shown ambitions beyond just selling access to poorly-secured IoT devices. In February, Faceless re-launched a service that lets users drop an email bomb on someone — causing the target’s inbox to be filled with tens of thousands of junk messages.
And in March 2023, Faceless started marketing a service for looking up Social Security Numbers (SSNs) that claims to provide access to “the largest SSN database on the market with a very high hit rate.”
Kilmer said Faceless wants to become a one-stop-fraud-shop for cybercriminals who are seeking stolen or synthetic identities from which to transact online, and a temporary proxy that is geographically close to the identity being sold. Faceless currently sells this bundled product for $9 — $8 for the identity and $1 for the proxy.
“They’re trying to be this one-stop shop for anonymity and personas,” Kilmer said. “The service basically says ‘here’s an SSN and proxy connection that should correspond to that user’s location and make sense to different websites.'”
Faceless is a project from MrMurza, a particularly talkative member of more than a dozen Russian-language cybercrime forums over the past decade. According to cyber intelligence firm Flashpoint, MrMurza has been active in the Russian underground since at least September 2012. Flashpoint said MrMurza appears to be extensively involved in botnet activity and “drops” — fraudulent bank accounts created using stolen identity data that are often used in money laundering and cash-out schemes.
Faceless grew out of a popular anonymity service called iSocks, which was launched in 2014 and advertised on multiple Russian crime forums as a proxy service that customers could use to route their malicious Web traffic through compromised computers.
Flashpoint says that in the months before iSocks went online, MrMurza posted on the Russian language crime forum Verified asking for a serious partner to assist in opening a proxy service, noting they had a botnet that was powered by malware that collected proxies with a 70 percent infection rate.
MrMurza’s Faceless advertised on the Russian-language cybercrime forum ProCrd. Image: Darkbeast/Ke-la.com.
In September 2016, MrMurza sent a message to all iSocks users saying the service would soon be phased out in favor of Faceless, and that existing iSocks users could register at Faceless for free if they did so quickly — before Faceless began charging new users registration fees between $50 and $100.
Verified and other Russian language crime forums where MrMurza had a presence have been hacked over the years, with contact details and private messages leaked online. In a 2014 private message to the administrator of Verified explaining his bona fides, MrMurza said he received years of positive feedback as a seller of stolen Italian credit cards and a vendor of drops services.
MrMurza told the Verified admin that he used the nickname AccessApproved on multiple other forums over the years. MrMurza also told the admin that his account number at the now-defunct virtual currency Liberty Reserve was U1018928.
According to cyber intelligence firm Intel 471, the user AccessApproved joined the Russian crime forum Zloy in Jan. 2012, from an Internet address in Magnitogorsk, RU. In a 2012 private message where AccessApproved was arguing with another cybercriminal over a deal gone bad, AccessApproved asked to be paid at the Liberty Reserve address U1018928.
In 2013, U.S. federal investigators seized Liberty Reserve and charged its founders with facilitating billions of dollars in money laundering tied to cybercrime. The Liberty Reserve case was prosecuted out of the Southern District of New York, which in 2016 published a list of account information (PDF) tied to thousands of Liberty Reserve addresses the government asserts were involved in money laundering.
That document indicates the Liberty Reserve account claimed by MrMurza/AccessApproved — U1018928 — was assigned in 2011 to a “Vadim Panov” who used the email address lesstroy@mgn.ru.
Constella Intelligence, a threat intelligence firm that tracks breached databases, says lesstroy@mgn.ru was used for an account “Hackerok” at the accounting service klerk.ru that was created from an Internet address in Magnitogorsk. The password chosen by this user was “1232.”
In addition to selling access to hacked computers and bank accounts, both MrMurza and AccessApproved ran side hustles on the crime forums selling clothing from popular retailers that refused to ship directly to Russia.
On one cybercrime forum where AccessApproved had clothing customers, denizens of the forum created a lengthy discussion thread to help users identify incoming emails associated with various reshipping services advertised within their community. Reshippers tend to rely on a large number of people in the United States and Europe helping to forward packages overseas, but in many cases the notifications about purchases and shipping details would be forwarded to reshipping service customers from a consistent email account.
That thread said AccessApproved’s clothing reshipping service forwarded confirmation emails from the address panov-v@mail.ru. This address is associated with accounts on two Russian cybercrime forums registered from Magnitogorsk in 2010 using the handle “Omega^gg4u.”
This Omega^gg4u identity sold software that can rapidly check the validity of large batches of stolen credit cards. Interestingly, both Omega^gg4u and AccessApproved also had another niche: Reselling heavily controlled substances — such as human growth hormone and anabolic steroids — from chemical suppliers in China.
A search in Constella on the address panov-v@mail.ru and many variations on that address shows these accounts cycled through the same passwords, including 055752403k, asus666, 01091987h, and the relatively weak password 1232 (recall that 1232 was picked by whoever registered the lesstroy@mgn.ru account at Klerk.ru).
Constella says the email address asus666@yandex.ru relied on the passwords asus666 and 01091987h. The 01091987h password also was used by asus666@mail.ru, which also favored the password 24587256.
Constella further reports that whoever owned the much shorter address asus@mail.ru also used the password 24587256. In addition, it found the password 2318922479 was tied to both asus666@mail.ru and asus@mail.ru.
The email addresses asus@mail.ru, asus2504@mail.ru, and zaxar2504@rambler.ru were all used to register Vkontakte social media accounts for a Denis ***@VIP*** Pankov. There are a number of other Vkontakte accounts registered to asus@mail.ru and many variations of this address under a different name. But none of those other profiles appear tied to real-life identities.
A mind map simplifying the research detailed here.
Constella’s data shows the email addresses asus2504@mail.ru and zaxar2504@rambler.ru used the rather unique password denis250485, which was also used by the email address denispankov@yandex.ru and almost a dozen variations at other Russian-language email providers.
Russian vehicle registration records from 2016 show the email address denispankov@yandex.ru belongs to Denis Viktorovich Pankov, born on April 25, 1985. That explains the “250485” portion of Pankov’s favored password. The registration records further indicate that in 2016 Pankov’s vehicle was registered in a suburb of Moscow.
Russian incorporation records show that denispankov@yandex.com is tied to IP Pankov Denis Viktorovich, a now-defunct transportation company in the Volograd Oblast, a region in southern Russia that shares a long border with western Kazazkhstan.
More recent records for IP Pankov Denis Viktorovich show a microenterprise with this name in Omsk that described its main activity as “retail sale by mail or via the Internet.” Russian corporate records indicate this entity was liquidated in 2021.
A reverse password search on “denis250485” via Constella shows this password was used by more than 75 email addresses, most of which are some variation of gaihnik@mail.ru — such as gaihnik25@mail.ru, or gaihnik2504@rambler.ru.
In 2012, someone posted answers to a questionnaire on behalf of Denis Viktorovich Pankov to a Russian-language discussion forum on Chinese crested dog breeds. The message said Pankov was seeking a puppy of a specific breed and was a resident of Krasnogorsk, a city that is adjacent to the northwestern boundary of Moscow.
The message said Pankov was a then 27-year-old manager in an advertising company, and could be reached at the email address gaihnik@mail.ru.
Constella Intelligence shows gaihnik@mail.ru registered at the now-defunct email marketing service Smart Responder from an address in Gagarin, which is about 115 miles west of Moscow.
Back in 2015, the user Gaihnik25 was banned from the online game World of Tanks for violating the game’s terms that prohibit “bot farming,” or the automated use of large numbers of player accounts to win some advantage that is usually related to cashing out game accounts or inventory.
For the past few years, someone using the nickname Gaihnik25 has been posting messages to the Russian-language hacking forum Gerki[.]pw, on discussion threads regarding software designed to “brute force” or mass-check online accounts for weak or compromised passwords.
A new member of the Russian hacking forum Nohide[.]Space using the handle Gaihnik has been commenting recently about proxy services, credential checking software, and the sale of hacked mailing lists. Gaihnik’s first post on the forum concerned private software for checking World of Tanks accounts.
The address gaihnik@mail.ru shows how so many email addresses tied to Pankov were also connected to apparently misleading identities on Vkontakte and elsewhere. Constella found this address was tied to a Vkontakte account for a Dmitriy Zakarov.
Microsoft’s Bing search engine says gaihnik@mail.ru belongs to 37-year-old Denis Pankov, yet clicking the Mail.ru profile for that user brings up a profile for a much older man by the name Gavril Zakarov. However, when you log in to a Mail.ru account and view that profile, it shows that most of the account’s profile photos are of a much younger man.
Many of those same photos show up in an online dating profile at dating.ru for the user Gaihnik, a.k.a “Denchik,” who says he is a 37-year-old Taurus from Gagarin who enjoys going for walks in nature, staying up late, and being on the Internet.
Mr. Pankov did not respond to multiple requests for comment sent to all of the email addresses mentioned in this story. However, some of those addresses produced detailed error responses; Mail.ru reported that the users panov-v@mail.ru, asus666@mail.ru, and asus2504@mail.ru were terminated, and that gaihnik25@mail.ru is now disabled.
Messages sent to many other email addresses connected via passwords to Pankov and using some variation of asus####@mail.ru also returned similar account termination messages.
A bit late this week as I've prioritised time out with the family doing as many New Zealand adventure things as we can. And we've seriously maxed out the time, as you can see via the FB link below. But that hasn't stopped a couple of new data breaches flowing into HIBP nor me having some pretty direct thoughts on the premise that the vast bulk of IT pros are being told not to report data breaches. I hope you enjoy this impromptu vid from a faraway location at an odd time, I'll be back to normal again next week.
Next time I post a poll about something as simple as "when is next Friday", I don't expect I'll get as much interest. Of course "next time" will be whatever poll follows the last one, not the poll that falls after that one! But more seriously, I cannot think of a better example of ambiguous language that's open to interpretation and so easily avoided (hello MM-DD people!)
Also, Genesis Market and Operation Cookie Monster. This is just amazing stuff and a testament to a coalition of law enforcement agencies across the globe that have now made well over 100 arrests. Off the back of the NCA's DDoS market honeypot, the BreachForums admin arrest and the takedown of RaidForums before that, if you're playing in this space you'd have to be looking over your shoulder by now. Interesting times in cyber(crime) space.
John Clifton Davies, a 60-year-old con man from the United Kingdom who fled the country in 2015 before being sentenced to 12 years in prison for fraud, has enjoyed a successful life abroad swindling technology startups by pretending to be a billionaire investor. Davies’ newest invention appears to be “CodesToYou,” which purports to be a “full cycle software development company” based in the U.K.
The scam artist John Bernard a.k.a. Alan John Mykailov (left) in a recent Zoom call, and a mugshot of John Clifton Davies from nearly a decade earlier.
Several articles here have delved into the history of John Bernard, the pseudonym used by a fake billionaire technology investor who tricked dozens of startups into giving him tens of millions of dollars.
John Bernard’s real name is John Clifton Davies, a convicted fraudster from the United Kingdom who is currently a fugitive from justice. For several years until reinventing himself again quite recently, Bernard pretended to be a billionaire Swiss investor who made his fortunes in the dot-com boom 20 years ago.
“The Private Office of John Bernard” let it be known to investment brokers that he had tens of millions of dollars to invest in tech startups, and he attracted a stream of new victims by offering extraordinarily generous finder’s fees to brokers who helped him secure new clients. But those brokers would eventually get stiffed because Bernard’s company would never consummate a deal.
John Bernard’s former website, where he pretended to be a billionaire tech investor.
Bernard would promise to invest millions in tech startups, and then insist that companies pay tens of thousands of dollars worth of due diligence fees up front. However, the due diligence company he insisted on using — another Swiss firm called The Inside Knowledge GmbH — also was secretly owned by Bernard, who would invariably pull out of the deal after receiving the due diligence money.
A variety of clues suggest Davies has recently adopted at least one other identity — Alan John Mykhailov — who is listed as chairman of a British concern called CodesToYou LTD, incorporated in May 2022. The CodesToYou website says the company employs talented coders in several countries, and that its programmers offer “your ultimate balance between speed, cost and quality.”
The team from CodesToYou.
In response to questions from KrebsOnSecurity, CodesToYou’s marketing manager — who gave their name only as “Zhena” — said the company was not affiliated with any John Bernard or John Clifton Davies, and maintained that CodesToYou is a legitimate enterprise.
But publicly available information about this company and its leadership suggests otherwise. Official incorporation documents from the U.K.’s Companies House represent that CodesToYou is headed by an Alan John Mykhailov, a British citizen born in March 1958.
Companies House says Mykhailov is an officer in three other companies, including one called Blackstone Corporate Alliance Ltd. According to the Swiss business tracking service business-monitor.ch, Blackstone Corporate Alliance Ltd. is currently the entity holding a decision-making role in John Bernard’s fake due diligence company — The Inside Knowledge GmbH — which is now in liquidation.
A screen shot of the stock photos and corporate-speak on John Bernard’s old website. Image: Archive.org
Also listed as a partner in Blackstone Corporate Alliance Limited is Igor Hubskyi (a.k.a. Igor Gubskyi), a Ukrainian man who was previously president of The Inside Knowledge GmbH.
The CodesToYou website says the company’s marketing team lead is Maria Yakovleva, and the photo of this employee matches the profile for the LinkedIn account name “Maria Y.” That same LinkedIn profile and photo previously listed Maria by a different first and last name — Mariya Kulikova; back then, Ms. Kulikova’s LinkedIn profile said she was an executive assistant in The Private Office of Mr. John Bernard.
Companies House lists Alan John Mykhailov as a current officer in two other companies, including Frisor Limited, and Ardelis Solutions Limited. A cached copy of the now-defunct Ardelis Solutions website says it was a private equity firm.
CodesToYou’s Maria also included Ardelis Solutions in the work history section of her LinkedIn resume. That is, until being contacted by this author on LinkedIn, after which Maria’s profile picture and any mention of Ardelis Solutions were deleted.
Listed as head of business development at CodesToYou is David Bruno, a Canadian man whose LinkedIn profile says he is founder of an organization called “World Privacy Resource.” As KrebsOnSecurity reported in 2020, Bruno was at the time promoting himself as the co-CEO of a company called SafeSwiss Secure Communication AG, and the founder of another tech startup called Secure Swiss Data.
Secure Swiss Data’s domain — secureswissdata.com — is a Swiss concern that sells encrypted email and data services. According to DomainTools.com, that website name was registered in 2015 by The Inside Knowledge GmbH. In February 2020, a press release announced that Secure Swiss Data was purchased in an “undisclosed multimillion buyout” by SafeSwiss Secure Communication AG.
A cached copy of the Ardelis Solutions website, which said it was a private equity firm and included similar stock images as John Bernard’s investment website.
When reached in 2020 and asked about his relationship to Mr. Bernard, Mr. Bruno said the two were business partners and that he couldn’t imagine that Mr. Bernard would be involved in anything improper. To this day Mr. Bruno is the only person I’ve spoken to who has had anything positive to say about Mr. Bernard.
Mr. Bruno did not respond to requests for comment this time around, but his LinkedIn profile no longer makes any mention of Secure Swiss Data or SafeSwiss — both companies he claimed to run for many years. Nor does it mention CodesToYou. However, Mr. Bruno’s former company SafeSwiss is listed as one of the six “portfolio” companies whose services are promoted on the CodesToYou website.
In mid-2021, Bruno announced he was running for public office in Ontario.
“The Kenora resident is no stranger to the government as he contributed to Canada’s new Digital Charter, Bill C-11, which is a new Cyber Security policy,” reported Drydennow.com, a news website that covers Northwestern Ontario. Drydennow says the next federal election is expected to be held on or before Oct. 16, 2023.
John Clifton Davies was convicted in 2015 of swindling businesses throughout the U.K. that were struggling financially and seeking to restructure their debt. For roughly six years, Davies ran a series of firms that pretended to offer insolvency services, but instead simply siphoned what little remaining money these companies had.
The very first entity mentioned in the technology portfolio advertised on the CodesToYou website is called “MySolve,” and it purports to offer a “multi-feature platform for insolvency practitioners.”
Mr. Davies’ fourth wife, Iryna Davies, is listed as a director of one of the insolvency consulting businesses in the U.K. that was part of John Davies’ 2015 fraud conviction. Prior to his trial for fraud, Davies served 16 months in jail before being cleared of murdering his third wife on their honeymoon in India: Colette Davies, 39, died after falling 80 feet from a viewing point at a steep gorge in the Himachal Pradesh region of India.
Mr. Davies was charged with murder and fraud after he attempted to collect GBP 132,000 in her life insurance payout, but British prosecutors ultimately conceded they did not have enough evidence to convict him.
The scams favored by Davies and his alter egos are smart because he never approaches investors directly; rather, investors are incentivized to put his portfolio in front of tech firms seeking financial backing. And all the best cons begin as an idea or possibility planted in the target’s mind.
It’s also a reliable scam because companies bilked by small-time investment schemes rarely pursue legal action, mainly because the legal fees involved can quickly surpass the losses. On top of that, many victims will likely be too ashamed to admit their duping. Victims who do press their case in court and win then face the daunting challenge of collecting damages from a slew of ephemeral shell corporations.
The latest Bernard victim to speak publicly — a Norwegian company hoping to build a fleet of environmentally friendly shipping vessels — is now embroiled in a lawsuit over a deal gone bad. As part of that scam, Bernard falsely claimed to have secured $100 million from six other wealthy investors, including the founder of Uber and the artist Abel Makkonen Tesfaye, better known as The Weeknd.
If you liked this story, check out my previous reporting on John Bernard/Davies:
Due Diligence That Money Can’t Buy
Who is Tech Investor John Bernard?
Promising Infusions of Cash, Fake Investor John Bernard Walked Away With $30 Million
Investment Scammer John Davies Reinvents Himself?
Fake Investor John Bernard Sinks Norwegian Green Shipping Dreams
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Most of this week's video went on talking about the UniFi Dream Wall. What a unit! I mean it's big, but then it wraps a lot of stuff up in the one device too. If you watch this and have thoughts on how I can integrate it into the new garage such that it doesn't clash with the dark theme, I'd love to hear about it. I'll share more once I set it up in the coming weeks but for now, enjoy this week's video 🙂
Authorities in Germany this week seized Internet servers that powered FlyHosting, a dark web offering that catered to cybercriminals operating DDoS-for-hire services, KrebsOnSecurity has learned. FlyHosting first advertised on cybercrime forums in November 2022, saying it was a Germany-based hosting firm that was open for business to anyone looking for a reliable place to host malware, botnet controllers, or DDoS-for-hire infrastructure.
A seizure notice left on the FlyHosting domains.
A statement released today by the German Federal Criminal Police Office says they served eight search warrants on March 30, and identified five individuals aged 16-24 suspected of operating “an internet service” since mid-2021. The German authorities did not name the suspects or the Internet service in question.
“Previously unknown perpetrators used the Internet service provided by the suspects in particular for so-called ‘DDoS attacks’, i.e. the simultaneous sending of a large number of data packets via the Internet for the purpose of disrupting other data processing systems,” the statement reads.
News of a raid on FlyHosting first surfaced Thursday in a Telegram chat channel that is frequented by people interested or involved in the DDoS-for-hire industry, where a user by the name Dstatcc broke the news to FlyHosting customers:
“So Flyhosting made a ‘migration’ with it[s] systems to new rooms of the police ;),” the warning read. “Police says: They support ddos attacks, C&C/C2 and stresser a bit too much. We expect the police will take a deeper look into the files, payment logs and IP’s. If you had a server from them and they could find ‘bad things’ connected with you (payed with private paypal) you may ask a lawyer.”
An ad for FlyHosting posted by the the user “bnt” on the now-defunct cybercrime forum BreachForums. Image: Ke-la.com.
The German authorities said that as a result of the DDoS attacks facilitated by the defendants, the websites of various companies as well as those of the Hesse police have been overloaded in several cases since mid-2021, “so that they could only be operated to a limited extent or no longer at times.”
The statement says police seized mobile phones, laptops, tablets, storage media and handwritten notes from the unnamed defendants, and confiscated servers operated by the suspects in Germany, Finland and the Netherlands.
In response to questions from KrebsOnSecurity, Germany’s Hessen Police confirmed that the seizures were executed against FlyHosting.
The raids on FlyHosting come amid a broader law enforcement crackdown on DDoS-for-hire services internationally. The U.K.’s National Crime Agency announced last week that it’s been busy setting up phony DDoS-for-hire websites that seek to collect information on users, remind them that launching DDoS attacks is illegal, and generally increase the level of paranoia for people looking to hire such services.
In mid-December 2022, the U.S. Department of Justice (DOJ) announced “Operation Power Off,” which seized four-dozen DDoS-for-hire domains responsible for more than 30 million DDoS attacks, and charged six U.S. men with computer crimes related to their alleged ownership of popular DDoS-for-hire services.
Update, April 3, 9:30 a.m. ET: Added confirmation from Hesse Police.
The United Kingdom’s National Crime Agency (NCA) has been busy setting up phony DDoS-for-hire websites that seek to collect information on users, remind them that launching DDoS attacks is illegal, and generally increase the level of paranoia for people looking to hire such services.
The warning displayed to users on one of the NCA’s fake booter sites. Image: NCA.
The NCA says all of its fake so-called “booter” or “stresser” sites — which have so far been accessed by several thousand people — have been created to look like they offer the tools and services that enable cyber criminals to execute these attacks.
“However, after users register, rather than being given access to cyber crime tools, their data is collated by investigators,” reads an NCA advisory on the program. “Users based in the UK will be contacted by the National Crime Agency or police and warned about engaging in cyber crime. Information relating to those based overseas is being passed to international law enforcement.”
The NCA declined to say how many phony booter sites it had set up, or for how long they have been running. The NCA says hiring or launching attacks designed to knock websites or users offline is punishable in the UK under the Computer Misuse Act 1990.
“Going forward, people who wish to use these services can’t be sure who is actually behind them, so why take the risk?” the NCA announcement continues.
The NCA campaign comes closely on the heels of an international law enforcement takedown involving four-dozen websites that made powerful DDoS attacks a point-and-click operation.
In mid-December 2022, the U.S. Department of Justice (DOJ) announced “Operation Power Off,” which seized four-dozen booter business domains responsible for more than 30 million DDoS attacks, and charged six U.S. men with computer crimes related to their alleged ownership of popular DDoS-for-hire services. In connection with that operation, the NCA also arrested an 18-year-old man suspected of running one of the sites.
According to U.S. federal prosecutors, the use of booter and stresser services to conduct attacks is punishable under both wire fraud laws and the Computer Fraud and Abuse Act (18 U.S.C. § 1030), and may result in arrest and prosecution, the seizure of computers or other electronics, as well as prison sentences and a penalty or fine.
The United Kingdom, which has been battling its fair share of domestic booter bosses, started running online ads in 2020 aimed at young people who search the Web for booter services.
As part of last year’s mass booter site takedown, the FBI and the Netherlands Police joined the NCA in announcing they are running targeted placement ads to steer those searching for booter services toward a website detailing the potential legal risks of hiring an online attack.
I'm excited about coming to Prague. One more country to check off the list, apparently a beautiful city and perhaps what I'm most stoked about, it's the home of Prusa 3D. Writing this as I wrangle prints out of my trusty MK3S+, I'm going to do my best to catch up with folks there and see some of the super cool stuff they're doing. Other than that, this week is full of the usual; data breaches, IoT and a cold 🍺
Google says it has suspended the app for the Chinese e-commerce giant Pinduoduo after malware was found in versions of the software. The move comes just weeks after Chinese security researchers published an analysis suggesting the popular e-commerce app sought to seize total control over affected devices by exploiting multiple security vulnerabilities in a variety of Android-based smartphones.
In November 2022, researchers at Google’s Project Zero warned about active attacks on Samsung mobile phones which chained together three security vulnerabilities that Samsung patched in March 2021, and which would have allowed an app to add or read any files on the device.
Google said it believes the exploit chain for Samsung devices belonged to a “commercial surveillance vendor,” without elaborating further. The highly technical writeup also did not name the malicious app in question.
On Feb. 28, 2023, researchers at the Chinese security firm DarkNavy published a blog post purporting to show evidence that a major Chinese ecommerce company’s app was using this same three-exploit chain to read user data stored by other apps on the affected device, and to make its app nearly impossible to remove.
DarkNavy likewise did not name the app they said was responsible for the attacks. In fact, the researchers took care to redact the name of the app from multiple code screenshots published in their writeup. DarkNavy did not respond to requests for clarification.
“At present, a large number of end users have complained on multiple social platforms,” reads a translated version of the DarkNavy blog post. “The app has problems such as inexplicable installation, privacy leakage, and inability to uninstall.”
Update, March 27, 1:24 p.m. ET: Dan Goodin over at Ars Technica has an important update on this story that indicates the Pinduoduo code was exploiting a zero-day vulnerability in Android — not Samsung. From that piece:
“A preliminary analysis by Lookout found that at least two off-Play versions of Pinduoduo for Android exploited CVE-2023-20963, the tracking number for an Android vulnerability Google patched in updates that became available to end users two weeks ago. This privilege-escalation flaw, which was exploited prior to Google’s disclosure, allowed the app to perform operations with elevated privileges. The app used these privileges to download code from a developer-designated site and run it within a privileged environment.
“The malicious apps represent “a very sophisticated attack for an app-based malware,” Christoph Hebeisen, one of three Lookout researchers who analyzed the file, wrote in an email. “In recent years, exploits have not usually been seen in the context of mass-distributed apps. Given the extremely intrusive nature of such sophisticated app-based malware, this is an important threat mobile users need to protect against.”
On March 3, 2023, a denizen of the now-defunct cybercrime community BreachForums posted a thread which noted that a unique component of the malicious app code highlighted by DarkNavy also was found in the ecommerce application whose name was apparently redacted from the DarkNavy analysis: Pinduoduo.
A Mar. 3, 2023 post on BreachForums, comparing the redacted code from the DarkNavy analysis with the same function in the Pinduoduo app available for download at the time.
On March 4, 2023, e-commerce expert Liu Huafang posted on the Chinese social media network Weibo that Pinduoduo’s app was using security vulnerabilities to gain market share by stealing user data from its competitors. That Weibo post has since been deleted.
On March 7, the newly created Github account Davinci1010 published a technical analysis claiming that until recently Pinduoduo’s source code included a “backdoor,” a hacking term used to describe code that allows an adversary to remotely and secretly connect to a compromised system at will.
That analysis includes links to archived versions of Pinduoduo’s app released before March 5 (version 6.50 and lower), which is when Davinci1010 says a new version of the app removed the malicious code.
Pinduoduo has not yet responded to requests for comment. Pinduoduo parent company PDD Holdings told Reuters Google has not shared details about why it suspended the app.
The company told CNN that it strongly rejects “the speculation and accusation that Pinduoduo app is malicious just from a generic and non-conclusive response from Google,” and said there were “several apps that have been suspended from Google Play at the same time.”
Pinduoduo is among China’s most popular e-commerce platforms, boasting approximately 900 million monthly active users.
Most of the news coverage of Google’s move against Pinduoduo emphasizes that the malware was found in versions of the Pinduoduo app available outside of Google’s app store — Google Play.
“Off-Play versions of this app that have been found to contain malware have been enforced on via Google Play Protect,” a Google spokesperson said in a statement to Reuters, adding that the Play version of the app has been suspended for security concerns.
However, Google Play is not available to consumers in China. As a result, the app will still be available via other mobile app stores catering to the Chinese market — including those operated by Huawei, Oppo, Tencent and VIVO.
Google said its ban did not affect the PDD Holdings app Temu, which is an online shopping platform in the United States. According to The Washington Post, four of the Apple App Store’s 10 most-downloaded free apps are owned by Chinese companies, including Temu and the social media network TikTok.
The Pinduoduo suspension comes as lawmakers in Congress this week are gearing up to grill the CEO of TikTok over national security concerns. TikTok, which is owned by Beijing-based ByteDance, said last month that it now has roughly 150 million monthly active users in the United States.
A new cybersecurity strategy released earlier this month by the Biden administration singled out China as the greatest cyber threat to the U.S. and Western interests. The strategy says China now presents the “broadest, most active, and most persistent threat to both government and private sector networks,” and says China is “the only country with both the intent to reshape the international order and, increasingly, the economic, diplomatic, military, and technological power to do so.”
The U.S. Federal Bureau of Investigation (FBI) this week arrested a New York man on suspicion of running BreachForums, a popular English-language cybercrime forum where some of the world biggest hacked databases routinely show up for sale. The forum’s administrator “Pompompurin” has been a thorn in the side of the FBI for years, and BreachForums is widely considered a reincarnation of RaidForums, a remarkably similar crime forum that the FBI infiltrated and dismantled in 2022.
Federal agents carting items out of Fitzpatrick’s home on March 15. Image: News 12 Westchester.
In an affidavit filed with the District Court for the Southern District of New York, FBI Special Agent John Longmire said that at around 4:30 p.m. on March 15, 2023, he led a team of law enforcement agents that made a probable cause arrest of a Conor Brian Fitzpatrick in Peekskill, NY.
“When I arrested the defendant on March 15, 2023, he stated to me in substance and in part that: a) his name was Conor Brian Fitzpatrick; b) he used the alias ‘pompompurin/’ and c) he was the owner and administrator of ‘BreachForums’ the data breach website referenced in the Complaint,” Longmire wrote.
Pompompurin has been something of a nemesis to the FBI for several years. In November 2021, KrebsOnSecurity broke the news that thousands of fake emails about a cybercrime investigation were blasted out from the FBI’s email systems and Internet addresses.
Pompompurin took credit for that stunt, and said he was able to send the FBI email blast by exploiting a flaw in an FBI portal designed to share information with state and local law enforcement authorities. The FBI later acknowledged that a software misconfiguration allowed someone to send the fake emails.
In December, 2022, KrebsOnSecurity broke the news that hackers active on BreachForums had infiltrated the FBI’s InfraGard program, a vetted FBI program designed to build cyber and physical threat information sharing partnerships with experts in the private sector. The hackers impersonated the CEO of a major financial company, applied for InfraGard membership in the CEO’s name, and were granted admission to the community.
From there, the hackers plundered the InfraGard member database, and proceeded to sell contact information on more than 80,000 InfraGard members in an auction on BreachForums. The FBI responded by disabling the portal for some time, before ultimately forcing all InfraGard members to re-apply for membership.
More recently, BreachForums was the sales forum for data stolen from DC Health Link, a health insurance exchange based in Washington, D.C. that suffered a data breach this month. The sales thread initially said the data included the names, Social Security numbers, dates of birth, health plan and enrollee information and more on 170,000 individuals, although the official notice about the breach says 56,415 people were affected.
In April 2022, U.S. Justice Department seized the servers and domains for RaidForums, an extremely popular English-language cybercrime forum that sold access to more than 10 billion consumer records stolen in some of the world’s largest data breaches since 2015. As part of that operation, the feds also charged the alleged administrator, 21-year-old Diogo Santos Coelho of Portugal, with six criminal counts.
Coelho was arrested in the United Kingdom on Jan. 31, 2022. By that time, the new BreachForums had been live for just under a week, but with a familiar look.
BreachForums remains accessible online, and from reviewing the live chat stream on the site’s home page it appears the forum’s active users are only just becoming aware that their administrator — and the site’s database — is likely now in FBI hands:
Members of BreachForums discuss the arrest of the forum’s alleged owner.
“Wait if they arrested pom then doesn’t the FBI have all of our details we’ve registered with?” asked one worried BreachForums member.
“But we all have good VPNs I guess, right…right guys?” another denizen offered.
“Like pom would most likely do a plea bargain and cooperate with the feds as much as possible,” replied another.
Fitzpatrick could not be immediately reached for comment. The FBI declined to comment for this story.
There is only one page to the criminal complaint against Fitzpatrick (PDF), which charges him with one count of conspiracy to commit access device fraud. The affidavit on his arrest is available here (PDF).
Update: Corrected spelling of FBI agent’s last name.
Why can't I audio right? It's my 339th video and I still make mistakes 🙂 But it came good and we got a decent show out of it with lots of interesting engagement even though doing this a lot later in the day than usual. I found the discussion around IoT door locks especially interesting as it's a real nexus of security, usability and a bit of critical thinking about real world risks. That term "security absolutism" that came up in the comments is gold, I hope you enjoy watching this episode.
Two U.S. men have been charged with hacking into a U.S. Drug Enforcement Agency (DEA) online portal that taps into 16 different federal law enforcement databases. Both are alleged to be part of a larger criminal organization that specializes in using fake emergency data requests from compromised police and government email accounts to publicly threaten and extort their victims.
Prosecutors for the Eastern District of New York today unsealed criminal complaints against Sagar Steven Singh — a.k.a “Weep” — a 19-year-old from Pawtucket, Rhode Island; and Nicholas Ceraolo, 25, of Queens, NY, who allegedly went by the handles “Convict” and “Ominus.”
The Justice Department says Singh and Ceraolo belong to a group of cybercriminals known to its members as “ViLE,” who specialize in obtaining personal information about third-party victims, which they then use to harass, threaten or extort the victims, a practice known as “doxing.”
“ViLE is collaborative, and the members routinely share tactics and illicitly obtained information with each other,” prosecutors charged.
The government alleges the defendants and other members of ViLE use various methods to obtain victims’ personal information, including:
-tricking customer service employees;
-submitting fraudulent legal process to social media companies to elicit users’ registration information;
-co-opting and corrupting corporate insiders;
-searching public and private online databases;
-accessing a nonpublic United States government database without authorization
-unlawfully using official email accounts belonging to other countries.
The complaint says once they obtained a victim’s information, Singh and Ceraolo would post the information in an online forum. The government refers to this community only as “Forum-1,” saying that it is administered by the leader of ViLE (referenced in the complaint as “CC-1”).
“Victims are extorted into paying CC-1 to have their information removed from Forum-1,” prosecutors allege. “Singh also uses the threat of revealing personal information to extort victims into giving him access to their social media accounts, which Singh then resells.”
Sources tell KrebsOnSecurity in addition to being members of ViLE, both Weep and Ominous are or were staff members for Doxbin, a highly toxic online community that provides a forum for digging up personal information on people and posting it publicly. This is supported by the Doxbin administrator’s claimed responsibility for a high-profile intrusion at the DEA’s law enforcement data sharing portal last year.
A screenshot of alleged access to the Drug Enforcement Agency’s intelligence sharing portal, shared by “KT,” the current administrator of the doxing and harassment community Doxbin.
The government alleges that on May 7, 2022, Singh used stolen credentials to log into a U.S. federal government portal without authorization. The complaint doesn’t specify which agency portal was hacked, but it does state that the portal included access to law enforcement databases that track narcotics seizures in the United States.
On May 12, 2022, KrebsOnSecurity broke the news that hackers had gained access to a DEA portal that taps into 16 different federal law enforcement databases. As reported at the time, the inside scoop on how that hack went down came from KT, the current administrator of the Doxbin and the individual referenced in the government’s complaint as “CC-1.”
Indeed, a screenshot of the ViLE group website includes the group’s official roster, which lists KT at the top, followed by Weep and Ominus.
A screenshot of the website for the cybercriminal group “ViLE.” Image: USDOJ.
In March 2022, KrebsOnSecurity warned that multiple cybercrime groups were finding success with fraudulent Emergency Data Requests (EDRs), wherein the hackers use compromised police and government email accounts to file warrantless data requests with social media firms and mobile telephony providers, attesting that the information being requested can’t wait for a warrant because it relates to an urgent matter of life and death.
That story showed that the previous owner of the Doxbin also was part of a teenage hacking group that specialized in offering fake EDRs as a service on the dark web.
Prosecutors say they tied Singh to the government portal hack because he connected to it from an Internet address that he’d previously used to access a social media account registered in his name. When they raided Singh’s residence on Sept. 8, 2022 and seized his devices, investigators with Homeland Security found a cellular phone and laptop that allegedly “contained extensive evidence of access to the Portal.”
The complaint alleges that between February 2022 and May 2022, Ceraolo used an official email account belonging to a Bangladeshi police official to pose as a police officer in communication with U.S.-based social media platforms.
“In these communications, Ceraolo requested personal information about users of these platforms, under the false pretense that the users were committing crimes or in life-threatening danger,” the complaint states.
For example, on or about March 13, 2022, Ceraolo allegedly used the Bangladeshi police email account to falsely claim that the target of the EDR had sent bomb threats, distributed child pornography and threatened officials of the Bangladeshi government.
On or about May 9, 2022, the government says, Singh sent a friend screenshots of text messages between himself and someone he had doxed on the Doxbin and was trying to extort for their Instagram handle. The data included the victim’s Social Security number, driver’s license number, cellphone number, and home address.
“Look familiar?” Singh allegedly wrote to the victim. “You’re gonna comply to me if you don’t want anything negative to happen to your parents. . . I have every detail involving your parents . . . allowing me to do whatever I desire to them in malicious ways.”
Neither of the defendants could be immediately reached for comment. KT, the current administrator of Doxbin, declined a request for comment on the charges.
Ceraolo is a self-described security researcher who has been credited in many news stories over the years with discovering security vulnerabilities at AT&T, T-Mobile, Comcast and Cox Communications.
Ceraolo’s stated partner in most of these discoveries — a 30-year-old Connecticut man named Ryan “Phobia” Stevenson — was charged in 2019 with being part of a group that stole millions of dollars worth of cryptocurrencies via SIM-swapping, a crime that involves tricking a mobile provider into routing a target’s calls and text messages to another device.
In 2018, KrebsOnSecurity detailed how Stevenson earned bug bounty rewards and public recognition from top telecom companies for finding and reporting security holes in their websites, all the while secretly peddling those same vulnerabilities to cybercriminals.
According to the Justice Department, if convicted Ceraolo faces up to 20 years’ imprisonment for conspiracy to commit wire fraud; both Ceraolo and Singh face five years’ imprisonment for conspiracy to commit computer intrusions.
A copy of the complaint against Ceraolo and Singh is here (PDF).
I'm going lead this post with where I finished the video because it brought the biggest smile to Charlotte's and my faces this week:
This. Is. Amazing 😍 pic.twitter.com/wOl4kpK841
— Troy Hunt (@troyhunt) March 3, 2023
When I talked about the McLaren in this week's video, Frits made the comment "the smile on your face says it all", which absolutely nailed it. But more than that, it brings a smile to the face of everyone who sees it (I suspect the colour helps), we're just loving seeing the excitement expressed by kids and adults alike. It's so much fun 😊
Less fun is dealing with Eye4Fraud. 24 hours on from recording this video, there's still zero visible progress and I lament that this one is just going to slip beneath the radar. If you're in the breach, do push for answers, it really shouldn't be this hard. All that and more in this week's video, enjoy!
A Croatian national has been arrested for allegedly operating NetWire, a Remote Access Trojan (RAT) marketed on cybercrime forums since 2012 as a stealthy way to spy on infected systems and siphon passwords. The arrest coincided with a seizure of the NetWire sales website by the U.S. Federal Bureau of Investigation (FBI). While the defendant in this case hasn’t yet been named publicly, the NetWire website has been leaking information about the likely true identity and location of its owner for the past 11 years.
Typically installed by booby-trapped Microsoft Office documents and distributed via email, NetWire is a multi-platform threat that is capable of targeting not only Microsoft Windows machines but also Android, Linux and Mac systems.
NetWire’s reliability and relatively low cost ($80-$140 depending on features) has made it an extremely popular RAT on the cybercrime forums for years, and NetWire infections consistently rank among the top 10 most active RATs in use.
NetWire has been sold openly on the same website since 2012: worldwiredlabs[.]com. That website now features a seizure notice from the U.S. Department of Justice (DOJ), which says the domain was taken as part of “a coordinated law enforcement action taken against the NetWire Remote Access Trojan.”
“As part of this week’s law enforcement action, authorities in Croatia on Tuesday arrested a Croatian national who allegedly was the administrator of the website,” reads a statement by the DOJ today. “This defendant will be prosecuted by Croatian authorities. Additionally, law enforcement in Switzerland on Tuesday seized the computer server hosting the NetWire RAT infrastructure.”
Neither the DOJ’s statement nor a press release on the operation published by Croatian authorities mentioned the name of the accused. But it’s fairly remarkable that it has taken so long for authorities in the United States and elsewhere to move against NetWire and its alleged proprietor, given that the RAT’s author apparently did very little to hide his real-life identity.
The WorldWiredLabs website first came online in February 2012 using a dedicated host with no other domains. The site’s true WHOIS registration records have always been hidden by privacy protection services, but there are plenty of clues in historical Domain Name System (DNS) records for WorldWiredLabs that point in the same direction.
In October 2012, the WorldWiredLabs domain moved to another dedicated server at the Internet address 198.91.90.7, which was home to just one other domain: printschoolmedia[.]org, also registered in 2012.
According to DomainTools.com, printschoolmedia[.]org was registered to a Mario Zanko in Zapresic, Croatia, and to the email address zankomario@gmail.com. DomainTools further shows this email address was used to register one other domain in 2012: wwlabshosting[.]com, also registered to Mario Zanko from Croatia.
A review of DNS records for both printschoolmedia[.]org and wwlabshosting[.]com shows that while these domains were online they both used the DNS name server ns1.worldwiredlabs[.]com. No other domains have been recorded using that same name server.
The WorldWiredLabs website, in 2013. Source: Archive.org.
DNS records for worldwiredlabs[.]com also show the site forwarded incoming email to the address tommaloney@ruggedinbox.com. Constella Intelligence, a service that indexes information exposed by public database leaks, shows this email address was used to register an account at the clothing retailer romwe.com, using the password “123456xx.”
Running a reverse search on this password in Constella Intelligence shows there are more than 450 email addresses known to have used this credential, and two of those are zankomario@gmail.com and zankomario@yahoo.com.
A search on zankomario@gmail.com in Skype returns three results, including the account name “Netwire” and the username “Dugidox,” and another for a Mario Zanko (username zanko.mario).
Dugidox corresponds to the hacker handle most frequently associated with NetWire sales and support discussion threads on multiple cybercrime forums over the years.
Constella ties dugidox@gmail.com to a number of website registrations, including the Dugidox handle on BlackHatWorld and HackForums, and to IP addresses in Croatia for both. Constella also shows the email address zankomario@gmail.com used the password “dugidox2407.”
In 2010, someone using the email address dugidox@gmail.com registered the domain dugidox[.]com. The WHOIS registration records for that domain list a “Senela Eanko” as the registrant, but the address used was the same street address in Zapresic that appears in the WHOIS records for printschoolmedia[.]org, which is registered in Mr. Zanco’s name.
Prior to the demise of Google+, the email address dugidox@gmail.com mapped to an account with the nickname “Netwire wwl.” The dugidox email also was tied to a Facebook account (mario.zanko3), which featured check-ins and photos from various places in Croatia.
That Facebook profile is no longer active, but back in January 2017, the administrator of WorldWiredLabs posted that he was considering adding certain Android mobile functionality to his service. Three days after that, the Mario.Zank3 profile posted a photo saying he was selected for an Android instruction course — with his dugidox email in the photo, naturally.
Incorporation records from the U.K.’s Companies House show that in 2017 Mr. Zanko became an officer in a company called Godbex Solutions LTD. A Youtube video invoking this corporate name describes Godbex as a “next generation platform” for exchanging gold and cryptocurrencies.
The U.K. Companies House records show Godbex was dissolved in 2020. It also says Mr. Zanko was born in July 1983, and lists his occupation as “electrical engineer.”
Mr. Zanko did not respond to multiple requests for comment.
A statement from the Croatian police about the NetWire takedown is here.
An astrobiologist, analog astronaut, author and speaker, Dr. Michaela Musilova shares her experience as a woman at the forefront of space exploration and from her quest for scientific and personal excellence
The post ‘A woman from Mars’: Life in the pursuit of space exploration appeared first on WeLiveSecurity
The domain name registrar Freenom, whose free domain names have long been a draw for spammers and phishers, has stopped allowing new domain name registrations. The move comes after the Dutch registrar was sued by Meta, which alleges the company ignores abuse complaints about phishing websites while monetizing traffic to those abusive domains.
Freenom’s website features a message saying it is not currently allowing new registrations.
Freenom is the domain name registry service provider for five so-called “country code top level domains” (ccTLDs), including .cf for the Central African Republic; .ga for Gabon; .gq for Equatorial Guinea; .ml for Mali; and .tk for Tokelau.
Freenom has always waived the registration fees for domains in these country-code domains, presumably as a way to encourage users to pay for related services, such as registering a .com or .net domain, for which Freenom does charge a fee.
On March 3, 2023, social media giant Meta sued Freenom in a Northern California court, alleging cybersquatting violations and trademark infringement. The lawsuit also seeks information about the identities of 20 different “John Does” — Freenom customers that Meta says have been particularly active in phishing attacks against Facebook, Instagram, and WhatsApp users.
The lawsuit points to a 2021 study (PDF) on the abuse of domains conducted by Interisle Consulting Group, which discovered that those ccTLDs operated by Freenom made up five of the Top Ten TLDs most abused by phishers.
“The five ccTLDs to which Freenom provides its services are the TLDs of choice for cybercriminals because Freenom provides free domain name registration services and shields its customers’ identity, even after being presented with evidence that the domain names are being used for illegal purposes,” the complaint charges. “Even after receiving notices of infringement or phishing by its customers, Freenom continues to license new infringing domain names to those same customers.”
Meta further alleges that “Freenom has repeatedly failed to take appropriate steps to investigate and respond appropriately to reports of abuse,” and that it monetizes the traffic from infringing domains by reselling them and by adding “parking pages” that redirect visitors to other commercial websites, websites with pornographic content, and websites used for malicious activity like phishing.
Freenom has not yet responded to requests for comment. But attempts to register a domain through the company’s website as of publication time generated an error message that reads:
“Because of technical issues the Freenom application for new registrations is temporarily out-of-order. Please accept our apologies for the inconvenience. We are working on a solution and hope to resume operations shortly. Thank you for your understanding.”
Image: Interisle Consulting Group, Phishing Landscape 2021, Sept. 2021.
Although Freenom is based in The Netherlands, some of its other sister companies named as defendants in the lawsuit are incorporated in the United States.
Meta initially filed this lawsuit in December 2022, but it asked the court to seal the case, which would have restricted public access to court documents in the dispute. That request was denied, and Meta amended and re-filed the lawsuit last week.
According to Meta, this isn’t just a case of another domain name registrar ignoring abuse complaints because it’s bad for business. The lawsuit alleges that the owners of Freenom “are part of a web of companies created to facilitate cybersquatting, all for the benefit of Freenom.”
“On information and belief, one or more of the ccTLD Service Providers, ID Shield, Yoursafe, Freedom Registry, Fintag, Cervesia, VTL, Joost Zuurbier Management Services B.V., and Doe Defendants were created to hide assets, ensure unlawful activity including cybersquatting and phishing goes undetected, and to further the goals of Freenom,” Meta charged.
It remains unclear why Freenom has stopped allowing domain registration. In June 2015, ICANN suspended Freenom’s ability to create new domain names or initiate inbound transfers of domain names for 90 days. According to Meta, the suspension was premised on ICANN’s determination that Freenom “has engaged in a pattern and practice of trafficking in or use of domain names identical or confusingly similar to a trademark or service mark of a third party in which the Registered Name Holder has no rights or legitimate interest.”
A spokesperson for ICANN said the organization has no insight as to why Freenom might have stopped registering domain names. But it said Freenom (d/b/a OpenTLD B.V.) also received formal enforcement notices from ICANN in 2017 and 2020 for violating different obligations.
A copy of the amended complaint against Freenom, et. al, is available here (PDF).
March 8, 6:11 p.m. ET: Updated story with response from ICANN. Corrected attribution of the domain abuse report.
Guns! You know, the things you kinda want to keep pretty well protected and out of the hands of nefarious parties, like the kinds of folks that following their data breach could match firearms to an individual at an address on a phone number of a gender and specific age. But don't worry, no financial information was compromised! 🤦♂️
All that and more in the 337th addition of my weekly update, enjoy!
Image: Shutterstock.com
Three different cybercriminal groups claimed access to internal networks at communications giant T-Mobile in more than 100 separate incidents throughout 2022, new data suggests. In each case, the goal of the attackers was the same: Phish T-Mobile employees for access to internal company tools, and then convert that access into a cybercrime service that could be hired to divert any T-Mobile user’s text messages and phone calls to another device.
The conclusions above are based on an extensive analysis of Telegram chat logs from three distinct cybercrime groups or actors that have been identified by security researchers as particularly active in and effective at “SIM-swapping,” which involves temporarily seizing control over a target’s mobile phone number.
Countless websites and online services use SMS text messages for both password resets and multi-factor authentication. This means that stealing someone’s phone number often can let cybercriminals hijack the target’s entire digital life in short order — including access to any financial, email and social media accounts tied to that phone number.
All three SIM-swapping entities that were tracked for this story remain active in 2023, and they all conduct business in open channels on the instant messaging platform Telegram. KrebsOnSecurity is not naming those channels or groups here because they will simply migrate to more private servers if exposed publicly, and for now those servers remain a useful source of intelligence about their activities.
Each advertises their claimed access to T-Mobile systems in a similar way. At a minimum, every SIM-swapping opportunity is announced with a brief “Tmobile up!” or “Tmo up!” message to channel participants. Other information in the announcements includes the price for a single SIM-swap request, and the handle of the person who takes the payment and information about the targeted subscriber.
The information required from the customer of the SIM-swapping service includes the target’s phone number, and the serial number tied to the new SIM card that will be used to receive text messages and phone calls from the hijacked phone number.
Initially, the goal of this project was to count how many times each entity claimed access to T-Mobile throughout 2022, by cataloging the various “Tmo up!” posts from each day and working backwards from Dec. 31, 2022.
But by the time we got to claims made in the middle of May 2022, completing the rest of the year’s timeline seemed unnecessary. The tally shows that in the last seven-and-a-half months of 2022, these groups collectively made SIM-swapping claims against T-Mobile on 104 separate days — often with multiple groups claiming access on the same days.
The 104 days in the latter half of 2022 in which different known SIM-swapping groups claimed access to T-Mobile employee tools.
KrebsOnSecurity shared a large amount of data gathered for this story with T-Mobile. The company declined to confirm or deny any of these claimed intrusions. But in a written statement, T-Mobile said this type of activity affects the entire wireless industry.
“And we are constantly working to fight against it,” the statement reads. “We have continued to drive enhancements that further protect against unauthorized access, including enhancing multi-factor authentication controls, hardening environments, limiting access to data, apps or services, and more. We are also focused on gathering threat intelligence data, like what you have shared, to help further strengthen these ongoing efforts.”
While it is true that each of these cybercriminal actors periodically offer SIM-swapping services for other mobile phone providers — including AT&T, Verizon and smaller carriers — those solicitations appear far less frequently in these group chats than T-Mobile swap offers. And when those offers do materialize, they are considerably more expensive.
The prices advertised for a SIM-swap against T-Mobile customers in the latter half of 2022 ranged between USD $1,000 and $1,500, while SIM-swaps offered against AT&T and Verizon customers often cost well more than twice that amount.
To be clear, KrebsOnSecurity is not aware of specific SIM-swapping incidents tied to any of these breach claims. However, the vast majority of advertisements for SIM-swapping claims against T-Mobile tracked in this story had two things in common that set them apart from random SIM-swapping ads on Telegram.
First, they included an offer to use a mutually trusted “middleman” or escrow provider for the transaction (to protect either party from getting scammed). More importantly, the cybercriminal handles that were posting ads for SIM-swapping opportunities from these groups generally did so on a daily or near-daily basis — often teasing their upcoming swap events in the hours before posting a “Tmo up!” message announcement.
In other words, if the crooks offering these SIM-swapping services were ripping off their customers or claiming to have access that they didn’t, this would be almost immediately obvious from the responses of the more seasoned and serious cybercriminals in the same chat channel.
There are plenty of people on Telegram claiming to have SIM-swap access at major telecommunications firms, but a great many such offers are simply four-figure scams, and any pretenders on this front are soon identified and banned (if not worse).
One of the groups that reliably posted “Tmo up!” messages to announce SIM-swap availability against T-Mobile customers also reliably posted “Tmo down!” follow-up messages announcing exactly when their claimed access to T-Mobile employee tools was discovered and revoked by the mobile giant.
A review of the timestamps associated with this group’s incessant “Tmo up” and “Tmo down” posts indicates that while their claimed access to employee tools usually lasted less than an hour, in some cases that access apparently went undiscovered for several hours or even days.
How could these SIM-swapping groups be gaining access to T-Mobile’s network as frequently as they claim? Peppered throughout the daily chit-chat on their Telegram channels are solicitations for people urgently needed to serve as “callers,” or those who can be hired to social engineer employees over the phone into navigating to a phishing website and entering their employee credentials.
Allison Nixon is chief research officer for the New York City-based cybersecurity firm Unit 221B. Nixon said these SIM-swapping groups will typically call employees on their mobile devices, pretend to be someone from the company’s IT department, and then try to get the person on the other end of the line to visit a phishing website that mimics the company’s employee login page.
Nixon argues that many people in the security community tend to discount the threat from voice phishing attacks as somehow “low tech” and “low probability” threats.
“I see it as not low-tech at all, because there are a lot of moving parts to phishing these days,” Nixon said. “You have the caller who has the employee on the line, and the person operating the phish kit who needs to spin it up and down fast enough so that it doesn’t get flagged by security companies. Then they have to get the employee on that phishing site and steal their credentials.”
In addition, she said, often there will be yet another co-conspirator whose job it is to use the stolen credentials and log into employee tools. That person may also need to figure out how to make their device pass “posture checks,” a form of device authentication that some companies use to verify that each login is coming only from employer-issued phones or laptops.
For aspiring criminals with little experience in scam calling, there are plenty of sample call transcripts available on these Telegram chat channels that walk one through how to impersonate an IT technician at the targeted company — and how to respond to pushback or skepticism from the employee. Here’s a snippet from one such tutorial that appeared recently in one of the SIM-swapping channels:
“Hello this is James calling from Metro IT department, how’s your day today?”
(yea im doing good, how r u)
i’m doing great, thank you for asking
i’m calling in regards to a ticket we got last week from you guys, saying you guys were having issues with the network connectivity which also interfered with [Microsoft] Edge, not letting you sign in or disconnecting you randomly. We haven’t received any updates to this ticket ever since it was created so that’s why I’m calling in just to see if there’s still an issue or not….”
The TMO UP data referenced above, combined with comments from the SIM-swappers themselves, indicate that while many of their claimed accesses to T-Mobile tools in the middle of 2022 lasted hours on end, both the frequency and duration of these events began to steadily decrease as the year wore on.
T-Mobile declined to discuss what it may have done to combat these apparent intrusions last year. However, one of the groups began to complain loudly in late October 2022 that T-Mobile must have been doing something that was causing their phished access to employee tools to die very soon after they obtained it.
One group even remarked that they suspected T-Mobile’s security team had begun monitoring their chats.
Indeed, the timestamps associated with one group’s TMO UP/TMO DOWN notices show that their claimed access was often limited to less than 15 minutes throughout November and December of 2022.
Whatever the reason, the calendar graphic above clearly shows that the frequency of claimed access to T-Mobile decreased significantly across all three SIM-swapping groups in the waning weeks of 2022.
T-Mobile US reported revenues of nearly $80 billion last year. It currently employs more than 71,000 people in the United States, any one of whom can be a target for these phishers.
T-Mobile declined to answer questions about what it may be doing to beef up employee authentication. But Nicholas Weaver, a researcher and lecturer at University of California, Berkeley’s International Computer Science Institute, said T-Mobile and all the major wireless providers should be requiring employees to use physical security keys for that second factor when logging into company resources.
A U2F device made by Yubikey.
“These breaches should not happen,” Weaver said. “Because T-Mobile should have long ago issued all employees security keys and switched to security keys for the second factor. And because security keys provably block this style of attack.”
The most commonly used security keys are inexpensive USB-based devices. A security key implements a form of multi-factor authentication known as Universal 2nd Factor (U2F), which allows the user to complete the login process simply by inserting the USB key and pressing a button on the device. The key works without the need for any special software drivers.
The allure of U2F devices for multi-factor authentication is that even if an employee who has enrolled a security key for authentication tries to log in at an impostor site, the company’s systems simply refuse to request the security key if the user isn’t on their employer’s legitimate website, and the login attempt fails. Thus, the second factor cannot be phished, either over the phone or Internet.
Nixon said one confounding aspect of SIM-swapping is that these criminal groups tend to recruit teenagers to do their dirty work.
“A huge reason this problem has been allowed to spiral out of control is because children play such a prominent role in this form of breach,” Nixon said.
Nixon said SIM-swapping groups often advertise low-level jobs on places like Roblox and Minecraft, online games that are extremely popular with young adolescent males.
“Statistically speaking, that kind of recruiting is going to produce a lot of people who are underage,” she said. “They recruit children because they’re naive, you can get more out of them, and they have legal protections that other people over 18 don’t have.”
For example, she said, even when underage SIM-swappers are arrested, the offenders tend to go right back to committing the same crimes as soon as they’re released.
In January 2023, T-Mobile disclosed that a “bad actor” stole records on roughly 37 million current customers, including their name, billing address, email, phone number, date of birth, and T-Mobile account number.
In August 2021, T-Mobile acknowledged that hackers made off with the names, dates of birth, Social Security numbers and driver’s license/ID information on more than 40 million current, former or prospective customers who applied for credit with the company. That breach came to light after a hacker began selling the records on a cybercrime forum.
In the shadow of such mega-breaches, any damage from the continuous attacks by these SIM-swapping groups can seem insignificant by comparison. But Nixon says it’s a mistake to dismiss SIM-swapping as a low volume problem.
“Logistically, you may only be able to get a few dozen or a hundred SIM-swaps in a day, but you can pick any customer you want across their entire customer base,” she said. “Just because a targeted account takeover is low volume doesn’t mean it’s low risk. These guys have crews that go and identify people who are high net worth individuals and who have a lot to lose.”
Nixon said another aspect of SIM-swapping that causes cybersecurity defenders to dismiss the threat from these groups is the perception that they are full of low-skilled “script kiddies,” a derisive term used to describe novice hackers who rely mainly on point-and-click hacking tools.
“They underestimate these actors and say this person isn’t technically sophisticated,” she said. “But if you’re rolling around in millions worth of stolen crypto currency, you can buy that sophistication. I know for a fact some of these compromises were at the hands of these ‘script kiddies,’ but they’re not ripping off other people’s scripts so much as hiring people to make scripts for them. And they don’t care what gets the job done, as long as they get to steal the money.”
Web hosting giant GoDaddy made headlines this month when it disclosed that a multi-year breach allowed intruders to steal company source code, siphon customer and employee login credentials, and foist malware on customer websites. Media coverage understandably focused on GoDaddy’s admission that it suffered three different cyberattacks over as many years at the hands of the same hacking group. But it’s worth revisiting how this group typically got in to targeted companies: By calling employees and tricking them into navigating to a phishing website.
In a filing with the U.S. Securities and Exchange Commission (SEC), GoDaddy said it determined that the same “sophisticated threat actor group” was responsible for three separate intrusions, including:
-March 2020: A spear-phishing attack on a GoDaddy employee compromised the hosting login credentials of approximately 28,000 GoDaddy customers, as well as login credentials for a small number employees;
-November 2021: A compromised GoDaddy password let attackers steal source code and information tied to 1.2 million customers, including website administrator passwords, sFTP credentials, and private SSL keys;
-December 2022: Hackers gained access to and installed malware on GoDaddy’s cPanel hosting servers that “intermittently redirected random customer websites to malicious sites.”
“Based on our investigation, we believe these incidents are part of a multi-year campaign by a sophisticated threat actor group that, among other things, installed malware on our systems and obtained pieces of code related to some services within GoDaddy,” the company stated in its SEC filing.
What else do we know about the cause of these incidents? We don’t know much about the source of the November 2021 incident, other than GoDaddy’s statement that it involved a compromised password, and that it took about two months for the company to detect the intrusion. GoDaddy has not disclosed the source of the breach in December 2022 that led to malware on some customer websites.
But we do know the March 2020 attack was precipitated by a spear-phishing attack against a GoDaddy employee. GoDaddy described the incident at the time in general terms as a social engineering attack, but one of its customers affected by that March 2020 breach actually spoke to one of the hackers involved.
The hackers were able to change the Domain Name System (DNS) records for the transaction brokering site escrow.com so that it pointed to an address in Malaysia that was host to just a few other domains, including the then brand-new phishing domain servicenow-godaddy[.]com.
The general manager of Escrow.com found himself on the phone with one of the GoDaddy hackers, after someone who claimed they worked at GoDaddy called and said they needed him to authorize some changes to the account.
In reality, the caller had just tricked a GoDaddy employee into giving away their credentials, and he could see from the employee’s account that Escrow.com required a specific security procedure to complete a domain transfer.
The general manager of Escrow.com said he suspected the call was a scam, but decided to play along for about an hour — all the while recording the call and coaxing information out of the scammer.
“This guy had access to the notes, and knew the number to call,” to make changes to the account, the CEO of Escrow.com told KrebsOnSecurity. “He was literally reading off the tickets to the notes of the admin panel inside GoDaddy.”
About halfway through this conversation — after being called out by the general manager as an imposter — the hacker admitted that he was not a GoDaddy employee, and that he was in fact part of a group that enjoyed repeated success with social engineering employees at targeted companies over the phone.
Absent from GoDaddy’s SEC statement is another spate of attacks in November 2020, in which unknown intruders redirected email and web traffic for multiple cryptocurrency services that used GoDaddy in some capacity.
It is possible this incident was not mentioned because it was the work of yet another group of intruders. But in response to questions from KrebsOnSecurity at the time, GoDaddy said that incident also stemmed from a “limited” number of GoDaddy employees falling for a sophisticated social engineering scam.
“As threat actors become increasingly sophisticated and aggressive in their attacks, we are constantly educating employees about new tactics that might be used against them and adopting new security measures to prevent future attacks,” GoDaddy said in a written statement back in 2020.
Voice phishing or “vishing” attacks typically target employees who work remotely. The phishers will usually claim that they’re calling from the employer’s IT department, supposedly to help troubleshoot some issue. The goal is to convince the target to enter their credentials at a website set up by the attackers that mimics the organization’s corporate email or VPN portal.
Experts interviewed for an August 2020 story on a steep rise in successful voice phishing attacks said there are generally at least two people involved in each vishing scam: One who is social engineering the target over the phone, and another co-conspirator who takes any credentials entered at the phishing page — including multi-factor authentication codes shared by the victim — and quickly uses them to log in to the company’s website.
The attackers are usually careful to do nothing with the phishing domain until they are ready to initiate a vishing call to a potential victim. And when the attack or call is complete, they disable the website tied to the domain.
This is key because many domain registrars will only respond to external requests to take down a phishing website if the site is live at the time of the abuse complaint. This tactic also can stymie efforts by companies that focus on identifying newly-registered phishing domains before they can be used for fraud.
A U2F device made by Yubikey.
GoDaddy’s latest SEC filing indicates the company had nearly 7,000 employees as of December 2022. In addition, GoDaddy contracts with another 3,000 people who work full-time for the company via business process outsourcing companies based primarily in India, the Philippines and Colombia.
Many companies now require employees to supply a one-time password — such as one sent via SMS or produced by a mobile authenticator app — in addition to their username and password when logging in to company assets online. But both SMS and app-based codes can be undermined by phishing attacks that simply request this information in addition to the user’s password.
One multifactor option — physical security keys — appears to be immune to these advanced scams. The most commonly used security keys are inexpensive USB-based devices. A security key implements a form of multi-factor authentication known as Universal 2nd Factor (U2F), which allows the user to complete the login process simply by inserting the USB device and pressing a button on the device. The key works without the need for any special software drivers.
The allure of U2F devices for multi-factor authentication is that even if an employee who has enrolled a security key for authentication tries to log in at an impostor site, the company’s systems simply refuse to request the security key if the user isn’t on their employer’s legitimate website, and the login attempt fails. Thus, the second factor cannot be phished, either over the phone or Internet.
In July 2018, Google disclosed that it had not had any of its 85,000+ employees successfully phished on their work-related accounts since early 2017, when it began requiring all employees to use physical security keys in place of one-time codes.
A security firm has discovered that a six-year-old crafty botnet known as Mylobot appears to be powering a residential proxy service called BHProxies, which offers paying customers the ability to route their web traffic anonymously through compromised computers. Here’s a closer look at Mylobot, and a deep dive into who may be responsible for operating the BHProxies service.
The BHProxies website.
First identified in 2017 by the security firm Deep Instinct, Mylobot employs a number of fairly sophisticated methods to remain undetected on infected hosts, such as running exclusively in the computer’s temporary memory, and waiting 14 days before attempting to contact the botnet’s command and control servers.
Last year, researchers at Minerva Labs spotted the botnet being used to blast out sextortion scams. But according to a new report from BitSight, the Mylobot botnet’s main functionality has always been about transforming the infected system into a proxy.
The Mylobot malware includes more than 1,000 hard-coded and encrypted domain names, any one of which can be registered and used as control networks for the infected hosts. BitSight researchers found significant overlap in the Internet addresses used by those domains and a domain called BHproxies[.]com.
BHProxies sells access to “residential proxy” networks, which allow someone to rent a residential IP address to use as a relay for their Internet communications, providing anonymity and the advantage of being perceived as a residential user surfing the web. The service is currently advertising access to more than 150,000 devices globally.
“At this point, we cannot prove that BHProxies is linked to Mylobot, but we have a strong suspicion,” wrote BitSight’s Stanislas Arnoud.
To test their hypothesis, BitSight obtained 50 proxies from BHProxies. The researchers were able to use 48 of those 50 proxies to browse to a website they controlled — allowing them to record the true IP addresses of each proxy device.
“Among these 48 recovered residential proxies IP addresses, 28 (58.3%) of those were already present in our sinkhole systems, associated with the Mylobot malware family,” Arnoud continued. “This number is probably higher, but we don’t have a full visibility of the botnet. This gave us clear evidence that Mylobot infected computers are used by the BHProxies service.”
BitSight said it is currently seeing more than 50,000 unique Mylobot infected systems every day, and that India appears to be the most targeted country, followed by the United States, Indonesia and Iran.
“We believe we are only seeing part of the full botnet, which may lead to more than 150,000 infected computers as advertised by BHProxies’ operators,” Arnoud wrote.
The website BHProxies[.]com has been advertised for nearly a decade on the forum Black Hat World by the user BHProxies. BHProxies has authored 129 posts on Black Hat World since 2012, and their last post on the forum was in December 2022.
BHProxies initially was fairly active on Black Hat World between May and November 2012, after which it suddenly ceased all activity. The account didn’t resume posting on the forum until April 2014.
According to cyber intelligence firm Intel 471, the user BHProxies also used the handle “hassan_isabad_subar” and marketed various software tools, including “Subar’s free email creator” and “Subar’s free proxy scraper.”
Intel 471’s data shows that hassan_isabad_subar registered on the forum using the email address jesus.fn.christ@gmail.com. In a June 2012 private message exchange with a website developer on Black Hat World, hassan_isabad_subar confided that they were working at the time to develop two websites, including the now-defunct customscrabblejewelry.com.
DomainTools.com reports that customscrabblejewelry.com was registered in 2012 to a Teresa Shotliff in Chesterland, Ohio. A search on jesus.fn.christ@gmail.com at Constella Intelligence, a company that tracks compromised databases, shows this email address is tied to an account at the fundraising platform omaze.com, for a Brian Shotliff from Chesterland, Ohio.
Reached via LinkedIn, Mr. Shotliff said he sold his BHProxies account to another Black Hat World forum user from Egypt back in 2014. Shotliff shared an April 2014 password reset email from Black Hat World, which shows he forwarded the plaintext password to the email address legendboy2050@yahoo.com. He also shared a PayPal receipt and snippets of Facebook Messenger logs showing conversations in March 2014 with legendboy2050@yahoo.com.
Constella Intelligence confirmed that legendboy2050@yahoo.com was indeed another email address tied to the hassan_isabad_subar/BHProxies identity on Black Hat World. Constella also connects legendboy2050 to Facebook and Instagram accounts for one Abdala Tawfik from Cairo. This user’s Facebook page says Tawfik also uses the name Abdalla Khafagy.
Tawfik’s Instagram account says he is a former operations manager at the social media network TikTok, as well as a former director at Crypto.com.
Abdalla Khafagy’s LinkedIn profile says he was “global director of community” at Crypto.com for about a year ending in January 2022. Before that, the resume says he was operations manager of TikTok’s Middle East and North Africa region for approximately seven months ending in April 2020.
Khafagy’s LinkedIn profile says he is currently founder of LewkLabs, a Dubai-based “blockchain-powered, SocialFi content monetization platform” that last year reported funding of $3.26 million from private investors.
The only experience listed for Khafagy prior to the TikTok job is labeled “Marketing” at “Confidential,” from February 2014 to October 2019.
Reached via LinkedIn, Mr. Khafagy told KrebsOnSecurity that he had a Black Hat World account at some point, but that he didn’t recall ever having used an account by the name BHProxies or hassan_isabad_subar. Khafagy said he couldn’t remember the name of the account he had on the forum.
“I had an account that was simply hacked from me shortly after and I never bothered about it because it wasn’t mine in the first place,” he explained.
Khafagy declined to elaborate on the five-year stint in his resume marked “Confidential.” When asked directly whether he had ever been associated with the BHProxies service, Mr. Khafagy said no.
That Confidential job listing is interesting because its start date lines up with the creation of BHproxies[.]com. Archive.org indexed its first copy of BHProxies[.]com on Mar. 5, 2014, but historic DNS records show BHproxies[.]com first came online Feb. 25, 2014.
Shortly after that conversation with Mr. Khafagy, Mr. Shotliff shared a Facebook/Meta message he received that indicated Mr. Khafagy wanted him to support the claim that the BHProxies account had somehow gone missing.
“Hey mate, it’s been a long time. Hope you are doing well. Someone from Krebs on Security reached out to me about the account I got from you on BHW,” Khafagy’s Meta account wrote. “Didn’t we try to retrieve this account? I remember mentioning to you that it got stolen and I was never able to retrieve it.”
Mr. Shotliff said Khafagy’s sudden message this week was the first time he’d heard that claim.
“He bought the account,” Shotliff said. “He might have lost the account or had it stolen, but it’s not something I remember.”
If you liked this story, you may also enjoy these other investigations into botnet-based proxy services:
A Deep Dive Into the Residential Proxy Service ‘911’
911 Proxy Service Implodes After Disclosing Breach
Meet the Administrators of the RSOCKS Proxy Botnet
The Link Between AWM Proxy & the Glupteba Botnet
15-Year-Old Malware Proxy Network VIP72 Goes Dark
Who’s Behind the TDSS Botnet?
Hey, it's double-Troy! I'm playing with the Insta360 Link cam, a gimbal-based model that can follow you around the room. It's tiny and pretty awesome for what it is, I'm doing some back-to-back with that and my usual Sony a6400 this week. A little note on that: during the live stream someone suggested there was some lag from that camera (very minor, they suggested), but others couldn't see it. I've just been watching a bit of the video while writing up this post and I reckon they're right. Try the 3:02 mark, for example, where on Insta360 Link I have my finger up but on the Sony a6400, I don't:
It's very minor, but it's just enough to notice. Anyway, see what you think, all that a much more in weekly update 336:
No cyber. It's literally a "cyber-free" week, as least far as the term relates to security things. Instead, I'm unboxing an armful of Insta360 goodies and lamenting the state of IoT whilst putting even more IoT things into our massive garage renovation. I'm enjoying it though. Honestly. I think...
Spoiler alert: it turned me down. But that’s far from the only thing I learned while playing around with the bot that the world has fallen in love with so badly.
The post ChatGPT, will you be my Valentine? appeared first on WeLiveSecurity
Did I really need to get a connected BBQ? No more than I needed to connect most of the other things in the house which is to say "a bit useful but not entirely necessary". But it's a fascinating process when looked at through the lens of how accessible the technology is to your average person given it's embedded in a consumer-orientated product. In short - it's painful - but listen to this week's update to hear precisely why. Plus, there's a heap of new data breach and some really, really good news about the NTLM hashes now being available in Pwned Passwords. Enjoy 😊
Authorities in the United States and United Kingdom today levied financial sanctions against seven men accused of operating “Trickbot,” a cybercrime-as-a-service platform based in Russia that has enabled countless ransomware attacks and bank account takeovers since its debut in 2016. The U.S. Department of the Treasury says the Trickbot group is associated with Russian intelligence services, and that this alliance led to the targeting of many U.S. companies and government entities.
Initially a stealthy trojan horse program delivered via email and used to steal passwords, Trickbot evolved into “a highly modular malware suite that provides the Trickbot Group with the ability to conduct a variety of illegal cyber activities, including ransomware attacks,” the Treasury Department said.
A spam email from 2020 containing a Trickbot-infected attachment. Image: Microsoft.
“During the height of the COVID-19 pandemic in 2020, Trickbot targeted hospitals and healthcare centers, launching a wave of ransomware attacks against hospitals across the United States,” the sanctions notice continued. “In one of these attacks, the Trickbot Group deployed ransomware against three Minnesota medical facilities, disrupting their computer networks and telephones, and causing a diversion of ambulances. Members of the Trickbot Group publicly gloated over the ease of targeting the medical facilities and the speed with which the ransoms were paid to the group.”
Only one of the men sanctioned today is known to have been criminally charged in connection with hacking activity. According to the Treasury Department, the alleged senior leader of the Trickbot group is 34-year-old Russian national Vitaly “Bentley” Kovalev.
A New Jersey grand jury indicted Kovalev in 2012 after an investigation by the U.S. Secret Service determined that he ran a massive “money mule” scheme, which used phony job offers to trick people into laundering money stolen from hacked small to mid-sized businesses in the United States. The 2012 indictment against Kovalev relates to cybercrimes he allegedly perpetrated prior to the creation of Trickbot.
In 2015, Kovalev reportedly began filming a movie in Russia about cybercrime called “Botnet.” According to a 2016 story from Forbes.ru, Botnet’s opening scene was to depict the plight of Christina Svechinskaya, a Russian student arrested by FBI agents in September 2010.
Christina Svechinskaya, a money mule hired by Bentley who was arrested by the FBI in 2010.
Svechinskaya was one of Bentley’s money mules, most of whom were young Russian students on temporary travel visas in the United States. She was among 37 alleged mules charged with aiding an international cybercrime operation — basically, setting up phony corporate bank accounts for the sole purpose of laundering stolen funds.
Although she possessed no real hacking skills, Svechinskaya’s mugshot and social media photos went viral online and she was quickly dubbed “the world’s sexiest computer hacker” by the tabloids.
Kovalev’s Botnet film project was disrupted after Russian authorities raided the film production company’s offices as part of a cybercrime investigation. In February 2016, Reuters reported that the raid was connected to a crackdown on “Dyre,” a sophisticated trojan that U.S. federal investigators say was the precursor to the Trickbot malware. The Forbes.ru article cited sources close to the investigation who said the film studio was operating as a money-laundering front for the cybercrooks behind Dyre.
But shifting political winds in Russia would soon bring high treason charges against three of the Russian cybercrime investigators tied to the investigation into the film studio. In a major shakeup in 2017, the Kremlin levied treason charges against Sergey Mikhaylov, then deputy chief of Russia’s top anti-cybercrime unit.
Also charged with treason was Ruslan Stoyanov, then a senior employee at Russian security firm Kaspersky Lab [the Forbes.ru report from 2016 said investigators from Mikhaylov’s unit and Kaspersky Lab were present at the film company raid].
Russian media outlets have speculated that the men were accused of treason for helping American cybercrime investigators pursue top Russian hackers. However, the charges against both men were classified and have never been officially revealed. After their brief, closed trial, both men were convicted of treason. Mikhaylov was given a 22 year prison sentence; Stoyanov was sentenced to 14 years in prison.
In September 2021, the Kremlin issued treason charges against Ilya Sachkov, formerly head of the cybersecurity firm Group-IB. According to Reuters, Sachkov and his company were hired by the film studio “to advise the Botnet director and writers on the finer points of cybercrime.” Sachkov remains imprisoned in Russia pending his treason trial.
Trickbot was heavily used by Conti and Ryuk, two of Russia’s most ruthless and successful ransomware groups. Blockchain analysis firm Chainalysis estimates that in 2021 alone, Conti extorted more than USD $100 million from its hacking victims; Chainalysis estimates Ryuk extorted more than USD $150 million from its ransomware victims.
The U.S. cybersecurity firm CrowdStrike has long tracked the activities of Trickbot, Ryuk and Conti under the same moniker — “Wizard Spider” — which CrowdStrike describes as “a Russia-nexus cybercriminal group behind the core development and distribution of a sophisticated arsenal of criminal tools, that allow them to run multiple different types of operations.”
“CrowdStrike Intelligence has observed WIZARD SPIDER targeting multiple countries and industries such as academia, energy, financial services, government, and more,” said Adam Meyers, head of intelligence at CrowdStrike.
This is not the U.S. government’s first swipe at the Trickbot group. In early October 2020, KrebsOnSecurity broke the news that someone had launched a series of coordinated attacks designed to disrupt the Trickbot botnet. A week later, The Washington Post ran a story saying the attack on Trickbot was the work of U.S. Cyber Command, a branch of the Department of Defense headed by the director of the U.S. National Security Agency (NSA).
Days after Russia invaded Ukraine in February 2022, a Ukrainian researcher leaked several years of internal chat logs from the Conti ransomware gang. Those candid conversations offer a fascinating view into the challenges of running a sprawling criminal enterprise with more than 100 salaried employees. They also showed that Conti enjoyed protection from prosecution by Russian authorities, as long as the hacker group took care not to target Russian organizations.
In addition, the leaked Conti chats confirmed there was considerable overlap in the operation and leadership of Conti, Trickbot and Ryuk.
Michael DeBolt, chief intelligence officer at cybersecurity firm Intel 471, said the leaked Conti chats showed Bentley oversaw a team of coders tasked with ensuring that the Trickbot and Conti malware remained undetected by the different antivirus and security software vendors.
In the years prior to the emergence of Trickbot in 2016, Bentley worked closely on the Gameover ZeuS trojan, a peer-to-peer malware threat that infected between 500,000 and a million computers with an automated ransomware strain called Cryptolocker, DeBolt said.
The FBI has a standing $3 million bounty offered for the capture of Evgeny “Slavik” Bogachev, the alleged author of the Zeus trojan. And there are indications that Bentley worked directly with Bogachev. DeBolt pointed to an October 2014 discussion on the exclusive Russian hacking forum Mazafaka that included a complaint by a Russian hosting firm against a forum user by the name “Ferrari” who had failed to pay a $30,000 hosting bill.
In that discussion thread, it emerged that the hosting company thought it was filing a complaint against Slavik. But the Mazafaka member who vouched for Ferrari’s membership on the forum said they knew Ferrari as Bentley the mule handler, and at some point Slavik and Bentley must have been sharing the Ferrari user account.
“It is likely that Slavik (aka. Bogachev) and Bentley (aka. Kovalev) shared the same ‘Ferrari’ handle on the Mazafaka forum circa 2014, which suggests the two had a working relationship at that time, and supports the recent US and UK Government announcements regarding Kovalev’s past involvement in cybercrime predating Dyre or the Trickbot Group,” DeBolt said.
CrowdStrike’s Meyers said while Wizard Spider operations have significantly reduced following the demise of Conti in June 2022, today’s sanctions will likely cause temporary disruptions for the cybercriminal group while they look for ways to circumvent the financial restrictions — which make it illegal to transact with or hold the assets of sanctioned persons or entities.
“Often, when cybercriminal groups are disrupted, they will go dark for a time only to rebrand under a new name,” Meyers said.
The prosecution of Kovalev is being handled by the U.S. Attorney’s Office in New Jersey. A copy of the now-unsealed 2012 indictment of Kovalev is here (PDF).
Julius “Zeekill” Kivimäki, a 25-year-old Finnish man charged with extorting a local online psychotherapy practice and leaking therapy notes for more than 22,000 patients online, was arrested this week in France. A notorious hacker convicted of perpetrating tens of thousands of cybercrimes, Kivimäki had been in hiding since October 2022, when he failed to show up in court and Finland issued an international warrant for his arrest.
In late October 2022, Kivimäki was charged (and “arrested in absentia,” according to the Finns) with attempting to extort money from the Vastaamo Psychotherapy Center. In that breach, which occurred in October 2020, a hacker using the handle “Ransom Man” threatened to publish patient psychotherapy notes if Vastaamo did not pay a six-figure ransom demand.
Vastaamo refused, so Ransom Man shifted to extorting individual patients — sending them targeted emails threatening to publish their therapy notes unless paid a 500-euro ransom.
When Ransom Man found little success extorting patients directly, they uploaded to the dark web a large compressed file containing all of the stolen Vastaamo patient records.
But as documented by KrebsOnSecurity in November 2022, security experts soon discovered Ransom Man had mistakenly included an entire copy of their home folder, where investigators found many clues pointing to Kivimäki’s involvement. From that story:
“Among those who grabbed a copy of the database was Antti Kurittu, a team lead at Nixu Corporation and a former criminal investigator. In 2013, Kurittu worked on an investigation involving Kivimäki’s use of the Zbot botnet, among other activities Kivimäki engaged in as a member of the hacker group Hack the Planet (HTP).”
“It was a huge opsec [operational security] fail, because they had a lot of stuff in there — including the user’s private SSH folder, and a lot of known hosts that we could take a very good look at,” Kurittu told KrebsOnSecurity, declining to discuss specifics of the evidence investigators seized. “There were also other projects and databases.”
According to the French news site actu.fr, Kivimäki was arrested around 7 a.m. on Feb. 3, after authorities in Courbevoie responded to a domestic violence report. Kivimäki had been out earlier with a woman at a local nightclub, and later the two returned to her home but reportedly got into a heated argument.
Police responding to the scene were admitted by another woman — possibly a roommate — and found the man inside still sleeping off a long night. When they roused him and asked for identification, the 6′ 3″ blonde, green-eyed man presented an ID that stated he was of Romanian nationality.
The French police were doubtful. After consulting records on most-wanted criminals, they quickly identified the man as Kivimäki and took him into custody.
Kivimäki initially gained notoriety as a self-professed member of the Lizard Squad, a mainly low-skilled hacker group that specialized in DDoS attacks. But American and Finnish investigators say Kivimäki’s involvement in cybercrime dates back to at least 2008, when he was introduced to a founding member of what would soon become HTP.
Finnish police said Kivimäki also used the nicknames “Ryan”, “RyanC” and “Ryan Cleary” (Ryan Cleary was actually a member of a rival hacker group — LulzSec — who was sentenced to prison for hacking).
Kivimaki and other HTP members were involved in mass-compromising web servers using known vulnerabilities, and by 2012 Kivimäki’s alias Ryan Cleary was selling access to those servers in the form of a DDoS-for-hire service. Kivimäki was 15 years old at the time.
The DDoS-for-hire service allegedly operated by Kivimäki in 2012.
In 2013, investigators going through devices seized from Kivimäki found computer code that had been used to crack more than 60,000 web servers using a previously unknown vulnerability in Adobe’s ColdFusion software.
KrebsOnSecurity detailed the work of HTP in September 2013, after the group compromised servers inside data brokers LexisNexis, Kroll, and Dun & Bradstreet.
The group used the same ColdFusion flaws to break into the National White Collar Crime Center (NWC3), a non-profit that provides research and investigative support to the U.S. Federal Bureau of Investigation (FBI).
As KrebsOnSecurity reported at the time, this small ColdFusion botnet of data broker servers was being controlled by the same cybercriminals who’d assumed control over ssndob[.]ms, which operated one of the underground’s most reliable services for obtaining Social Security Number, dates of birth and credit file information on U.S. residents.
Multiple law enforcement sources told KrebsOnSecurity that Kivimäki was responsible for making an August 2014 bomb threat against former Sony Online Entertainment President John Smedley that grounded an American Airlines plane. That incident was widely reported to have started with a tweet from the Lizard Squad, but Smedley and others said it started with a call from Kivimäki.
Kivimäki also was involved in calling in multiple fake bomb threats and “swatting” incidents — reporting fake hostage situations at an address to prompt a heavily armed police response to that location.
Kivimäki’s apparent indifference to hiding his tracks drew the interest of Finnish and American cybercrime investigators, and soon Finnish prosecutors charged him with an array of cybercrime violations. At trial, prosecutors presented evidence showing he’d used stolen credit cards to buy luxury goods and shop vouchers, and participated in a money laundering scheme that he used to fund a trip to Mexico.
Kivimäki was ultimately convicted of orchestrating more than 50,000 cybercrimes. But largely because he was still a minor at the time (17) , he was given a 2-year suspended sentence and ordered to forfeit EUR 6,558.
As I wrote in 2015 following Kivimäki’s trial:
“The danger in such a decision is that it emboldens young malicious hackers by reinforcing the already popular notion that there are no consequences for cybercrimes committed by individuals under the age of 18.
Kivimäki is now crowing about the sentence; He’s changed the description on his Twitter profile to “Untouchable hacker god.” The Twitter account for the Lizard Squad tweeted the news of Kivimäki’s non-sentencing triumphantly: “All the people that said we would rot in prison don’t want to comprehend what we’ve been saying since the beginning, we have free passes.”
Something tells me Kivimäki won’t get off so easily this time, assuming he is successfully extradited back to Finland. A statement by the Finnish police says they are seeking Kivimäki’s extradition and that they expect the process to go smoothly.
Kivimäki could not be reached for comment. But he has been discussing his case on Reddit using his legal first name — Aleksanteri (he stopped using his middle name Julius when he moved abroad several years ago). In a post dated Jan. 31, 2022, Kivimäki responded to another Finnish-speaking Reddit user who said they were a fugitive from justice.
“Same thing,” Kivimäki replied. “Shall we start some kind of club? A support organization for wanted persons?”
Getting everything out nice and early today so we can get out there in hit the wake park in the balmy "well over 30C" weather (the radio is talking about "severe heatwave weather" as I write this). But hey, we're surrounded by water and a beer delivery is due today so no crisis 😎 There's also a heap more data breach news and I'll be putting that connected BBQ to use for the first time today, stay tuned for epic pics on all of the above over the coming hours!
For Cisco engineers working on Duo, having a remote-first workplace has helped them reach life goals, connect with colleagues around the world, and be intentional communicators. We understand that working remotely can be an adjustment — that’s why we’ve compiled the 10 parts of remote work that surprised our team members most and their advice for navigating the nuances. If you’re interested in being part of a remote-first workplace, check out our open positions.
Senior Engineering Leader David Rines has worked remotely for the past seven years. He’s found that Cisco’s approach to distributed teams has “enabled us to pick up the right talent, and not necessarily local talent. We are moving towards a global, follow the sun environment,” he said.
One of the aspects Rines appreciates most of this structure is getting “a widely varied set of perspectives and experiences that help build a more reliable, more robust product, which is why we’re here.”
Another benefit to having colleagues across the globe is the sharing of recipes, a perk Senior Site Reliability Engineer Bernard Ting particularly enjoys. Proactively communicating with colleagues virtually “helps you to form bonds with people from other teams. You can always learn something new about cultures elsewhere. I talk to people about food and so I’m always gathering recipes from people from all over the world,” Ting shared.
While some may fear that working remotely could lead to feelings of isolation and loneliness, a different camaraderie can flourish in the structure of our distributed teams. With colleagues across time zones, “there’s always someone there who you can reach out to help solve your problem,” Rines said.
Collaboration hours are another way Site Reliability Engineering Manager Jaya Sistla has cultivated virtual community and problem-solving. These hours are blocked off for team members to talk about what they’re working on. “The main thing is being able to ask for help so you don’t go into the rabbit hole debugging things,” Sistla said.
Ting points out that working in a distributed model allows you to really engage in virtual events and conversations. Given that the team mainly communicates through online chat, Ting has found that “forces you to see everyone as equally approachable, which has made me more comfortable reaching out to people from anywhere in the world.”
For folks sharing an office, collaboration can happen through casual chats over coffee. When facing a challenge, you can ask your neighbor for support. While ideally virtual communication could have a similar cadence and spontaneity, the logistics of remote and distributed work require intentionality and being proactive in connecting with colleagues as people and as co-workers.
When Ting first started working remotely, he felt that every meeting needed to be formal and have a business objective. By sharing his feelings with his manager, he was reassured that “socializing is a very important part of teamwork, because if you don’t have a good relationship with your colleagues you’re not going to be able to have healthy discussions, healthy conflict or be able to critique each other when the situation arises.”
Since that conversation, Ting has been more proactive about catching up with colleagues, which can include sharing a coffee over video chat. Duo’s “coffee roulette” formalizes the process as every month, employees who opt in can be randomly paired up for a quick half-hour chat focused exclusively on socializing. Ting has found being proactive about socializing virtually helpful. “It’s made me more intentional with my time and really treasure the social experience you can get,” he said.
Some folks may be concerned that without a manager observing their efforts and work ethic day in and day out, it may be harder to recognize accomplishments and challenges. Ting found that within his team “when you work on projects and in your one-on-ones with your managers, they’re always very intentional about learning what you’ve been doing and seeing what your progress is like on certain projects. I’ve been asked, ‘How do you think you can improve? What are some of the things you’ve been doing outside of the team work?’”
To cultivate cross-team collaboration and education, there are thoughtfully planned virtual lunch and learns. “We schedule training sessions and common meetings at times that are flexible for everyone. If it has to be repeated, we do it so people can comfortably attend rather than stretching themselves and attending at odd hours,” Sistla said.
For Software Engineer Nick Aspinall, an important and fun part of working remotely is keeping in touch with virtual messaging. One unique perk has been getting to create and customize emojis with team members including a few of himself in “various ridiculous states,” he said.
Connecting with colleagues on themed channels focused on personal and professional interests from coffee to pets “makes it really cool because you can meet people across different teams and still get some of the feeling of rubbing elbows that you get when you’re in the office,” Aspinall said. Participating in these virtual conversations boosts morale while also providing an endless supply of cute animal pics.
Given the multi-faceted nature of our work and the importance of consistent information sharing, having different communication channels and formats to communicate data with varying degrees of complexity is vital. Having information readily accessible, accurate and updated is particularly necessary in a field like cybersecurity.
Senior Software Engineer Mario Lopez finds that the variety of information sources contributes to an easeful remote working experience. For instance, for complex architecture decisions or detailing, Duo’s Wiki is the best source.
Software Engineer Hanna Fernandez has benefited from chat channels dedicated to design and engineering topics to “see what everyone’s up to and what thoughts people have,” she said. Sista pointed out these are great places to ask questions and open up dialogue to solve problems.
Our culture is “video-on,” meaning that it is preferred that during video meetings, as much as possible, attendees have their cameras on. Lopez loves this because “you get a bit of that personal human element.”
“We’re all people behind these screens. You definitely get some of people’s personality through text, but you get it more when you actually see them. It’s infectious when you see someone smiling. You’ve got to smile back,” he shared (while we both smiled).
When Fernandez started at Cisco, she was advised to schedule individual meetings with everyone she would be working with on every team that she joined. That suggestion is one she’s applied even virtually.
“It’s a great strategy because I already know that my team is super talented and very smart, but this way I also get to know them as humans beyond their roles,” Fernandez said. Fernandez also finds it important to check in with co-workers and ask how they’re feeling and how their time off was. “I know a lot of people hate small talk, but it’s not just small talk. I’m genuinely interested in how my co-workers are doing.”
One of Ting’s biggest goals was buying his first house in the countryside outside of London. By working remotely, Ting has flexibility in his location which allowed him to achieve his goal of buying a house and settling down with his partner, while giving their dogs the space they need to be dogs.
When transitioning from fully remote to hybrid, it’s important to recognize that there will be some shifts to get accustomed to. As the structures of remote, distributed and hybrid work evolve, it’s important to stay flexible and notice what’s possible through multiple modalities of team building. Many teams have enjoyed in-person gatherings and connecting through virtual lunches and team games when remote.
Fernandez has had multiple roles with multiple structures at Cisco. As an intern, she was fully in person and shared desk space with other interns who collaborated on full stack engineering. While working in finance IT, Fernandez was hybrid and many of her colleagues were distributed among multiple offices. The pandemic began while she was in a DevOps role, forcing her to maintain boundaries around her work time while working fully remotely. In her current role working on Duo, Fernandez is completely remote but advocates for in-person events if possible, because “humans are social creatures who want to see each other’s faces in real life once in a while.”
For Aspinall, “when we did come back to the office, there was a bit of an adjustment period where you were overstimulated from the office.” He also wanted to ensure team members who were 100% remote were fully included. Now he sees that while half his team is fully remote and the other half is hybrid, “that doesn’t stop anyone from doing anything. All of our meetings feel the same. They’re all seamless.”
If you’re interested in joining our team from wherever you are in the world, check out our open roles.
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