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Security Resilience in the Americas

By Cindy Valladares

The past couple of years have brought security resilience to the forefront. How can organizations around the world build resilience when uncertainty is the new normal? How can we be better prepared for whatever is next on the threat horizon? When threats are unpredictable, resilient security strategies are crucial to endure change when we least expect it.

In a previous blog post, we assessed security resilience in Europe, Middle East, and Africa (EMEA). Now, we take a look at organizations in the Americas to find out how they fare across four security outcomes that are critical for building resilience, based on findings from Cisco’s latest Security Outcomes Study. These outcomes include:

  1. Keeping up with the demands of the business
  2. Avoiding major security incidents
  3. Maintaining business continuity
  4. Retaining talented personnel

Country-level security performance

Based on the following chart, clear differences emerge when we examine these outcomes at the country level. The chart shows the proportion of organizations in each country that are reportedly “excelling” in the four outcomes contributing to security resilience.

What we see is that 52.7% of organizations in Colombia, for example, say their security programs are excelling at keeping up with the business, while only 35.3% report that they are excelling at avoiding major incidents. You can follow each country’s path through the four outcomes to see how they view their respective performance in certain areas.

Country-level comparison of reported success levels for security resilience outcomes

What’s really at the crux of these differences in security resilience among countries? Is Colombia that much more resilient than Mexico? Do organizations in different countries have varying definitions of what resilience is, and how they perceive their success? Reasons behind these country-level differences can be attributed to a variety of things, including security maturity, cultural factors and other organizational parameters.

Find out how our customers in the Americas

are staying cyber resilient with Cisco

How to improve resilience

Knowing what we know about how organizations across the Americas view their resilience, how can they improve it? The Security Outcomes Study, Volume 2, sheds some light here. In the study, we uncovered five practices proven to boost overall success in security programs, dubbed as the Fab Five:

  1. A proactive tech refresh strategy
  2. Well-integrated tech
  3. Timely incident response
  4. Prompt disaster recovery
  5. Accurate threat detection

So, how did countries in the Americas rank their implementation of these Fab Five practices? If we look at Colombia, for example, 64% of organizations say their capabilities for accurate threat detection are strong, while only 48.1% of Canadian organizations say the same. There is a lot of movement around the top three countries: Colombia, Mexico and Brazil. The U.S. ranks fourth consistently across the board.

Country-level comparison of reported success levels for five leading security practices

You may be wondering if implementing these five security practices improved resilience across organizations in the Americas. Our study found that organizations in the Americas that do not implement any of these five practices rank in the bottom 25% for resilience, whereas those that reported strength in all five practices rose to the top 25%.

Effect of implementing five leading security practices on overall resilience score

Staying strong in the face of change

Resilience is a cornerstone of cybersecurity. The ability to quickly pivot while maintaining business continuity and robust defenses is increasingly important in today’s world. If you would like more insight on how to build a cyber resilient organization, please check out our resilience web page and the full Security Outcomes Study

Watch video: What is security resilience?


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Top of Mind Security Insights from In-Person Interactions

By Shailaja Shankar

The past few months have been chockfull of conversations with security customers, partners, and industry leaders. After two years of virtual engagements, in-person events like our CISO Forum and Cisco Live as well as the industry’s RSA Conference underscore the power of face-to-face interactions. It’s a reminder of just how enriching conversations are and how incredibly interconnected the world is. And it’s only made closer by the security experiences that impact us all.  

I had the pleasure of engaging with some of the industry’s best and brightest, sharing ideas, insights, and what keeps us up at night. The conversations offered more than an opportunity to reconnect and put faces with names. It was a chance to discuss some of the most critical cybersecurity issues and implications that are top of mind for organizations.  

The collective sentiments are clear. The need for better security has never been so strong. Securing the future is good business. Disruptions are happening faster than ever before, making our interconnected world more unpredictable.  Hybrid work is here to stay, hybrid and complex architectures will continue to be a reality for most organizations and that has dramatically expanded the threat surface. More and more businesses are operating as ecosystems—attacks have profound ripple effects across value chains. Attacks are becoming more bespoke, government-sponsored threat actors and ransomware as a service, continue to unravel challenging businesses to minimize the time from initial breach to complete compromise, in the event of a compromise.  

Digital transformation and Zero Trust 

Regardless of where organizations are on their digital transformations, they are progressively embarking upon journeys to unify networking and secure connectivity needs. Mobility, BYOD (bring your own device), cloud, increased collaboration, and the consumerization of IT have necessitated a new type of access control security–zero trust security. Supporting a modern enterprise across a distributed network and infrastructure involves the ability to validate user IDs, continuously verify authentication and device trust, and protect every application— 

without compromising user experience. Zero trust offers organizations a simpler approach to securing access for everyone, from any device, anywhere—all the while, making it harder for attackers.  

Seeking a simpler, smarter ecosystem 

Simplicity continues to be a hot topic, and in the context of its functionality. In addition to a frictionless user experience, the real value to customers is improving operational challenges. Security practitioners want an easier way to secure the edge, access, and operations—including threat intelligence and response. Key to this simplified experience is connecting and managing business-critical control points and vulnerabilities, exchanging data, and contextualizing threat intelligence. And it requires a smarter ecosystem that brings together capabilities, unifying admin, policy, visibility, and control. Simplicity that works hard and smart—and enhances their security posture. The ultimate simplicity is improved efficacy for the organization. 

Everyone is an insider  

Insider cyber-attacks are among the fastest growing threats in the modern security network, an increasingly common cause of data breaches. Using their authorized access, employees are intentionally or inadvertently causing harm by stealing, exposing, or destroying sensitive company data. Regardless, the consequences are the same—costing companies big bucks and massive disruption. It’s also one of the reasons why “identity as the new perimeter” is trending, as the primary objective of all advanced attacks is to gain privileged credentials. Insider attack attempts are not slowing down. However, advanced telemetry, threat detection and protection, and continuous trusted access all help decelerate the trend. Organizations are better able to expose suspicious or malicious activities caused by insider threats. Innovations are enabling business to analyze all network traffic and historical patterns of employee access and determine whether to let an employee continue uninterrupted or prompt to authenticate again.  

The interconnection conundrum and the ransomware ruse   

Supply chain attacks have become one of the biggest security worries for businesses. Not only are disruptions debilitating, but no one knew the impacts or perceived outcomes. Attackers are highly aware that supply chains are comprised of larger entities often tightly connected to a broad array of smaller and less cyber-savvy organizations. Lured by lucrative payouts, attackers seek the weakest supply chain link for a successful breach. In fact, two of the four biggest cyber-attacks that the Cisco Talos team saw in the field last year were supply chain attacks that deployed ransomware on their targets’ networks: SolarWinds and REvil’s attack exploiting the Kaseya managed service provider. While there’s no perfect way to absolutely protect from ransomware, businesses are taking steps to bolster their defenses and protect against disaster. 

Data privacy is getting personal 

Security incidents targeting personal information are on the rise. In fact, 86 percent of global consumers were victims of identity theft, credit/debit card fraud, or a data breach in 2020. In a recent engagement discovered by the Cisco Talos team, the API on a customer’s website could have been exploited by an attacker to steal sensitive personal information. The good news is governments and businesses alike are leaning into Data Privacy and Protection, adhering to global regulations​ that enforce high standards for collecting, using, disclosing, storing, securing, accessing, transferring, and processing personal data.​ Within the past year, the U.S. government implemented new rules to ensure companies and federal agencies follow required cybersecurity standards. As long as cyber criminals continue seeking to breach our privacy and data, these rules help hold us accountable.  

Through all the insightful discussions with customers, partners, and industry leaders, a theme emerged. When it comes to cybersecurity, preparation is key and the cost of being wrong is extraordinary. By acknowledging there will continue to be disruptions, business can prepare for whatever comes next. And when it comes, they’ll not only weather the storm, but they will also come out of it stronger. And the good news is that Cisco Security Business Group is already on the journey actively addressing these headlines, and empowering our customers to reach their full potential, securely. 


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ESG’s Report on the Role of XDR in SOC Modernization

By Bob Stockwell

Extended Detection and Response, or XDR, the cybersecurity topic that dominated the RSA conference 2022 show floor with multiple vendors, has been getting a lot of attention lately, and for good reason. A connected, unified approach to detection and response promises to give security professionals all the tools and capabilities they need to address the ever-growing attack surface.

At Cisco, we wanted to get an independent view of what XDR means to a security operations audience, so we partnered with ESG on a survey conducted in April 2022 of 376 IT cybersecurity professionals in North America, which explored some key questions and trends for security operations centers as it relates to XDR. This new eBook, SOC Modernization and the Role of XDR, provides insights into the survey. Unsurprisingly, 52 percent of organizations surveyed believe that security operations are more challenging than just two years ago, and it’s clear cybersecurity professionals are looking for the next architecture to solve these challenges.

81% dealing with cybersecurity skills shortage: Source: ESG Research Study, SOC Modernization and the Role of XDR, June 2022

More Threats, More Data, More Action

The distributed nature of the network is resulting in more data from multiple control points. The survey showed that while 80 percent of organizations are already using more than 10 data sources as a part of their security operations, they want even more as they realize the value of being able to aggregate, normalize, correlate, and contextualize data so they can take better actions faster. At the same time, 81 percent say that they have been impacted by the cybersecurity skills shortage, and more data without the capabilities and skills in place to act will only diminish the ability to address threats.

To help fill those skills gaps, improved threat detection playbooks and incident prioritization will be critical aspects of the security operations strategy. Another key tool widely recognized as important in building a foundation is the MITRE ATT&CK framework that can help your teams focus and understand adversary tactics and techniques based on real-world observations.

While a common industry definition remains elusive, one thing is clear: XDR will play a critical role in the modernization of the security operations center. Determining how it will help your security operations team, and which partners to work with as you build out your XDR approach, will determine your level of success.

Redefining simplicity and efficiency with XDR

You need XDR to transform your infrastructure from a series of disjointed solutions into a fully integrated ecosystem that gets you to your outcome more effectively and efficiently. Cisco has built XDR capabilities into the broad portfolio of our security products and easily integrates with existing solutions in your environment using open APIs. After you’ve read the ESG SOC Modernization and the Role of XDR eBook, we invite you to take a look at the Cisco XDR Buyer’s Guide, which outlines five key elements of XDR done right and provides some questions to ask as you consider which vendors you want to work with in building out your security strategy. Don’t wait to start planning how XDR will help your security operations team.

Source: ESG Research Study, SOC Modernization and the Role of XDR, June 2022

See XDR done right:

Cisco XDR Buyer’s Guide

What do customers really want (and need) from security?

By Neville Letzerich

Insights from the RSA Conference and Cisco Live

What is it that customers truly want from their security? Is it simplicity? Robust protection? Agility and flexibility? Yes! In today’s uncertain world where new challenges are being thrown at IT teams each day, security must meet many diverse needs. At the end of the day, it’s about keeping the entire business resilient despite the chaos of the cyber world.  

As hybrid work, the move to the cloud, and increasingly insidious threats all converge to create layers of complexity, security teams must be extra vigilant and ready for what’s next. They need a comprehensive, integrated security system whose various components share information and work together to pinpoint attacks and minimize organizational impact — without introducing undue friction.

With businesses, networks, clouds and devices becoming so interconnected, delivering next-level security to match the future of work is a formidable undertaking — one that few vendors are positioned to tackle. But thanks to our nearly 40-year heritage of providing and protecting a vast amount of the world’s networking infrastructure, Cisco is up for the challenge.

“At a moment’s notice, we were able to transition 80 percent of our workforce to be remote — and our company was never remote before. Because of our Cisco solutions, we were able to deploy everything and have people work well remotely with very minimal issues.”

— Joseph Rodriguez, Assistant Director of IT, Allied Beverage Group  

How Cisco secures your resilience  

Delivering security that is simple, powerful and resilient is something we’ve been executing on for years, yet it’s never been more critical than it is at this very moment. The month of June has afforded us the perfect opportunity to showcase exactly how we plan to keep our customers cyber resilient both now and in the future.

Read about the five dimensions of security resilience.

During the RSA Conference and Cisco Live, we announced our strategic plan for the Cisco Security Cloud, a global, cloud-delivered, integrated platform that secures and connects organizations of any shape and size. As we continue to move towards the Cisco Security Cloud vision, we recently unveiled several advancements in our portfolio across SASE, XDR and zero trust.

You can read our news announcement to learn more about security resilience and how we’re delivering it. But more important than the ‘how’ is the ‘why.’ Why Cisco? What makes us uniquely positioned to secure your resilience?

Why Cisco?  

As I mentioned, our customers have trusted us with their networks for nearly four decades. Currently, 80 percent of the world’s internet traffic travels through Cisco infrastructure — so we have a pretty good handle on what’s going on out there. From a security standpoint alone, we have over 300,000 customers around the globe, including 100% of the Fortune 100.

As a leader in both networking and security, the breadth and depth of our solutions is unmatched. While other vendors are just beginning to join networking with security, we’ve been doing it for years. And yet, we’re continually finding ways to simplify our robust solutions for a streamlined user experience — no matter the size of your organization, where your employees work, or whether your applications are on-premises, in the cloud, or both.

Learn more about security resilience for the hybrid work era.

In addition to unparalleled infrastructure and expertise, our open, cloud-native architecture allows you to integrate with a wide range of third-party security and technology solutions for more seamless threat defense. This includes the major cloud vendors, enabling you to secure a multi-cloud environment without getting locked in with just one public cloud provider.

Additionally, all of our solutions are backed by Cisco Talos, one of the largest commercial threat intelligence teams in the world. Combined with in-depth visibility from our Cisco Secure technologies, Talos’ extensive insight into the threat landscape leads to rapid, highly effective detection and response.

Customer insights into the “new normal”  

Even more crucial than what we have to say is what we have heard from our customers surrounding the “new normal” for security. “I think what the security industry could use right now is a real business outcome-oriented viewpoint,” said Tom Doughty, vice president and CISO at Prudential Financial. “Meaning, what are the strategic business outcomes you’re trying to enable? Cisco can help security teams be more aligned to our business and more resilient by allowing us to see at a granular level what’s happening in our environment, especially in an extended network.”

For the law firm of George Sink, P.A., the demands of supporting hybrid work accelerated the company’s move to the cloud. The firm is now using Cisco’s new, turnkey SASE solution to securely serve its clients under any circumstance — be it a pandemic or a hurricane. According to the firm’s CIO, Timothy Mullen, “The ability to…re-establish connectivity in another region almost immediately, with my small IT team, is unheard of and a game-changing experience.”

From financial to legal transactions, and much more, we can secure it all with our open, integrated protection platform and unwavering focus on resilience. We even had the honor of securing the Super Bowl earlier this year, helping to safeguard mission-critical gameday operations. 

“The Super Bowl and events of that magnitude require a humongous orchestration of interconnectedness, not only from a technology perspective but also a people standpoint,” said NFL Chief Information Security Officer, Tomás Maldonado. “What we’re trying to do is slow down the bad actors and make it more difficult for them to attack us and impact what’s happening on the field. But at the same time, we also have to look beyond the field and think about all the various parts of our business that could be affected by an attack — recognizing that our risk factors are always changing.”

Safeguard your future with Cisco  

To learn more about how to keep your business strong in the face of adversity, visit our resilience web page and check out the blog from Cisco’s Jeetu Patel, “Security Resilience for a Hybrid, Multi-Cloud Future.”

Watch video: Voice of the Customer – Security Resilience


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Cisco Talos Supports Ukraine Through Empathy

By Mary Kate Schmermund

Cisco Talos has a long-standing relationship with Ukraine, so when Russia invaded the country earlier this year, things hit close to home. Cisco Talos leaders rallied together to provide cybersecurity threat hunting to vital infrastructure, humanitarian support and goods and services to employees and their families in the region.

Ashlee Benge, Amy Henderson and Sammi Seaman spearheaded initiatives to support and sustain Ukrainian employees and threat hunters working around-the-clock to prevent cyberattacks and remember the human element. Even in the midst of crisis, they’ve facilitated open communication, emphasized mental health and cultivated connection.

Cisco Talos’ Relationship With Ukraine

Given Ukraine’s unique position on the front lines of cyberwarfare, Cisco Talos has had a very close partnership with Ukraine. The threat intelligence team has worked with several partners in the country from a cyber threat perspective. That long standing connection is part of why Russia’s invasion of Ukraine has been felt so deeply. “Some Ukrainian team members evacuated before the invasion, others did not,” said Amy Henderson, head of strategic planning & communications. “Our teams of threat hunters have been around-the-clock hunting in the data since the invasion. They’re stopping attacks from happening.”

Cisco Talos set up Cisco Secure Endpoint on about thirty partners’ organizations and extended the offering to critical infrastructure organizations in Ukraine such as hospitals, directly monitoring Cisco Secure Endpoint, “because their people are busy doing other things right now. They can’t sit at a screen,” Henderson said.

Leading With Empathy and Open Communication

Lead of Strategic Business Intelligence Ashlee Benge directs the Ukraine Threat Hunting Task Unit which requires empathy, compassion and an awareness of the needs of forty-five threat hunters. Veteran threat hunters with decades of experience have volunteered to contribute to the team while other members of Cisco Talos have also volunteered their skill sets to the work. Benge values the distinct contributions of her team members and describes them as, “quite brilliant and very good at their jobs. Talos does a really good job of hiring good people, and so the worst thing that I could do is get in their way.” Getting in their way looks different for different team members which is why Benge has established trainings and consistent ways to evaluate that the needs of her team are being met.

The nature of such a demanding, on-going situation coupled with the team’s dedication can lead employees to work themselves into the ground. To combat this, leaders maintain weekly check-ins that include asking employees how they’re taking care of themselves and checking for signs of burnout. “When you have rest you’re at peak performance and can problem solve. But when you start burning out and get to be irritable and snappy, you’re not able to problem solve. Just step back. You’ll be in a much better head space,” Henderson advises.

Stepping back has meant rotating projects to level out activity levels and urgency. Leaders have also stepped in to ensure employees take time off and that when they’re away, they’re fully away. “When you’re in such a high intensity environment it takes two to three days just to come off of that. If you’re only taking a day here or day there, you’re not even scratching the surface of coming down. So I’ll suggest maybe you need to take a week and completely recharge,” Henderson says.

Supporting The Human Element

Team Lead of Employee Experience Sammi Seaman was heartened by Cisco’s support of Ukrainian employees including helping employees and their families out of cities and into new housing. The humanitarian focus led Seaman to ask “How else can we help? Our colleagues have had to leave their homes and they’re still trying to do work. How do I get them necessities like medicine and shampoo?”

Seaman’s empathy and collaboration within her team and with Cisco Talos leadership led to determining the highest needs including more stable internet and navigating the transport of goods directly to employees and their families through freight mail. Seaman worked with her team to ensure necessary items like medical kits could get directly to people who needed them as quickly as possible. There are also pages available coordinating housing, transportation and other forms of support.

“It’s been interesting to think about people needing medicine for various reasons and that I’m also buying Legos and castles so that the children who have been displaced have toys and things that bring them joy and allow them to be kids in this situation,” Seaman said.

As Seaman prepared more boxes to ship, an employee shared a photograph of his daughter with some of the things Seaman had sent. “I just started crying. It was such a relief.” A relief she wanted to share, leaving the boxes for a moment to connect with other team members around the positive impact of their hard work.

“Despite all of these things that are happening around us that are horrific and awful and things that shouldn’t be happening, there are still things that we can celebrate. We’re still humans who have feelings, relationships, milestones and holidays.” – Sammi Seaman

Remembering children also became important during spring holidays. Through asking employees if they celebrated Easter and if they’d like Easter baskets, she learned that many employees celebrated traditional Orthodox Ukrainian Easter and would appreciate the baskets.

Seaman’s colleague researched what people in Ukraine typically put in their Easter baskets and together they made the baskets, boxed them up and shipped them. “The baskets weren’t a necessity but were nice to remind people that despite all of these things that are happening around us that are horrific and awful and things that shouldn’t be happening, there are still things that we can celebrate. We’re still humans who have feelings, relationships, milestones and holidays.”

Mental Health and Self-Care Matter

Outside of work, Benge competes as an Olympic weightlifter. After months of training, her first national level meet was scheduled to happen early into the war in Ukraine. She considered withdrawing given the 24/7 nature of Cisco Talos’ response. However, “only because of the support of those around me,” Benge decided to compete—while working from her phone in the warm up room between lifts. The physical movement allows Benge to manage her mental health and stress while modeling self-care for the team: “If I can’t be my own best self, then the people around me can hardly be expected to do the same.”

Self-care and mental health are so important to the team that Henderson and Benge recently joined their colleagues, Matt Olney, the director of threat intelligence and interdiction, and Strategic Communications Leader Mitch Neff on a Cisco Secure podcast about mental health. The conversation illuminated the importance of reaching out for help, utilizing support systems such as those provided by Cisco and talking to someone including a therapist.

“Using those types of resources is a valuable thing, particularly when managing very high levels of stress and anxiety that come with cybersecurity. No matter what kind of support it is that we need, it’s important to take that time and recognize that it’s valuable to invest in your own mental health,” Benge stated.

Seaman shared that because it can be hard to ask for help or delegate, when she does, she gives herself a pat on the back. She advises that especially in crisis situations it’s important to remember that while things need to get done, it’s not entirely on you to get those things done. “The leadership at Cisco Talos has really emphasized that you’re not alone. The employee assistance program has been a great resource and I’ve got a therapist that I talk to about these things and make sure that I’m taking care of myself so that I can continue to take care of others.”

The team’s bond and purpose run deep. We care deeply about everyone that we work with. It’s okay to not be on at all times. It’s okay to feel sad and it’s okay to feel anxious. One of the things that I’ve loved about working with Cisco Talos, especially during these more difficult things, is that everybody’s got your back and they make it a safe space to share those feelings. I truly feel like the people I work with are like my family. We’re curated an environment where we can all talk about what we’re going through.”

Join Us

To learn more about Cisco Talos, Cisco Secure and Duo Security and how you can apply your empathy, skills and passion to make a difference in cybersecurity, check out open roles.


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Per Mar Security remains resilient as threats evolve

By Cristina Errico

As an early adopter of Cisco Secure Endpoint, Per Mar Security Services has seen the product evolve alongside the threat landscape. According to Dan Turner, CIO at Per Mar, the evolution of the Cisco security portfolio has helped the company remain cyber resilient during the pandemic and beyond.

We recently spoke with Turner to discuss how Per Mar uses Cisco technology to rapidly detect and mitigate threats, while still enabling employees to work from wherever they need to — whether it’s a conference, job site, or home office.

Safeguarding future success

Per Mar Security provides physical security services to both homes and businesses, protecting roughly 75,000 customers across 16 U.S. states. The company began using Cisco Secure Endpoint almost a decade ago to defend against attacks on its various devices. Today, it’s the main point of defense in making sure the company’s endpoints are safe. Cisco Secure Endpoint integrates with the other security products in Per Mar’s environment via Cisco SecureX.

SecureX brings together disparate security technologies from both Cisco and third parties to provide unified visibility and control. “This allows us peace of mind to know that we have the whole Cisco Secure solution being an extra set of eyes for us and making sure our customers and end users all stay safe and secure,” says Turner.

Per Mar has roughly 3,000 employees using a variety of devices on the company’s network — from Windows machines to iOS and Android devices. “We have become very mobile over the years, so working off tablets and mobile devices is how we get business done,” Turner explains. “Finding a tool like Cisco Secure Endpoint that can work across all those platforms and give my team one pane of glass to manage everything has been hugely important for us.”

This capability has enabled Per Mar to continue to operate smoothly in the midst of the pandemic. The company leveraged its existing infrastructure to spin up virtual workspaces for all of its employees within a week so they could work securely from home.

“Our Cisco systems and security frameworks allowed Per Mar to move
quickly and safely to support our employees when the pandemic hit.”

Dan Turner, CIO, Per Mar Security Services

Even before the pandemic, Cisco Secure Endpoint was able to swiftly remediate malware that found its way onto Per Mar’s network when employees worked remotely to attend conferences, for example, or to tend to other off-site obligations.

Protecting critical services

Per Mar Security provides critical protection from hazards such as burglary and fires for homes, manufacturing facilities, hospitals, college campuses, and more. It also secures special events such as high-profile football games and political conventions. Reliable IT and security systems are imperative for this work. “Without the infrastructure we have, we simply can’t provide services for our customers,” says Turner.

In addition to quickly detecting and blocking threats, the Cisco Secure portfolio integrated through SecureX has also dramatically improved Per Mar’s threat hunting and investigation capabilities. Being able to rapidly analyze data from multiple Cisco tools together in one place has enabled the company’s security team to efficiently identify the origin of a compromise down to the exact device and behavior that caused it. This ensures that the root cause can be addressed in a timely manner — often within a single day or even just a few hours.

“All those analytics allow my team to stay nimble, adapt as threats evolve, and capture any zero-day exploits that are sitting out there,” says Turner. “With Cisco Secure Endpoint, our mean time to detection is measured in hours, if not minutes, versus months or years. Because of how it ties back to the rest of the security stack that we use from Cisco, my team is able to go back through and pinpoint compromised systems in record speed.”

Maintaining security resilience

As the threat landscape and work environments continue to shift with the emergence of hybrid work, Per Mar remains secure. Its multi-layered defense provides robust protection against the full range of threat vectors. “Our Cisco technologies are just as critical today as they were when the world stopped spinning,” says Turner.

We are honored to play such a significant role in Per Mar’s continued success. Find out how your organization can maintain security resilience in the face of constant change.

Watch video: Per Mar Security gains threat visibility with Cisco Secure Endpoint


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People: A cornerstone for fostering security resilience

By Cindy Valladares

Security resilience isn’t something that happens overnight. It’s something that grows with every challenge, pivot and plot change. While organizations can invest in solid technology and efficient processes, one thing is critical in making sure it translates into effective security: people.

What impact do people have on security resilience? Does the number of security employees in an organization affect its ability to foster resilience? Can a lower headcount be supplemented by automation?

In a world where uncertainty is certain, we recently explored how people can contribute to five dimensions of security resilience, helping businesses weather the storm.

Through the lens of our latest Security Outcomes Study – a double-blind survey of over 5,100 IT and security professionals – we looked at how people in SecOps teams can influence organizational resilience.

Strong people = successful security programs  

SecOps programs built on strong people, processes and technology see a 3.5X performance boost over those with weaker resources, according to our study. We know that good people are important to any organization, and they are fundamental to developing capable incident response and threat detection programs.

Why are detection and response capabilities important to look at? Because they are key drivers of security resilience. In the study, we calculated a ratio of SecOps staff to overall employees for all organizations. Then, we compared that ratio to the reported strength of detection and response capabilities.

security resilience
Effect of security staffing ratio on threat detection and incident response capabilities

What we can clearly see is that organizations with the highest security staffing ratios are over 20% more likely to report better threat detection and incident response than those with the lowest. However, the overall average highlights that organizations not on the extreme ends of the spectrum are more likely to report roughly equal levels of success with SecOps — indicating that headcount alone isn’t a sure indicator of an effective program or resilient organization. It can be inferred that experience and skills also play a pivotal role.

Automation can help fill in the gaps

But what about when an organization is faced with a “people gap,” either in terms of headcount or skills? Does automating certain things help build security resilience? According to our study, automation more than doubles the performance of less experienced people.  

Effect of staffing and automation strength on threat detection and incident response capabilities

In the graph above, the lines compare two different types of SecOp programs: One without strong people resources, and one with strong staff. In both scenarios, moving to the right shows the positive impact that increasing automation has on threat detection and incident response.

Out of the survey respondents, only about a third of organizations that lack strong security staff, and don’t automate processes, report sound detection and response.

When one of three security process areas (threat monitoring, event analysis, or incident response) is automated, we see a significant jump in capability among organizations that say their tech staff isn’t up to par. Automating two or three of these processes continues to increase strength in detection and response.

Why does this matter? Because over 78% of organizations that say they don’t have adequate SecOps staffing resources still report that they are able to achieve robust capabilities through high levels of automation.

A holistic approach to security resilience

When it comes to security resilience, however, we have to look at the whole picture. While automation seems to increase detection and response performance, we can’t count people out. After all, over 95% of organizations that have a strong team AND advanced automation report SecOps success. Organizations need to have the right blend of people and automation to lay the foundation for organization-wide security resilience.

As your business continues to look towards building a successful and resilient SecOps program, figuring out how to utilize your strongest staff, and where to best employ automation, will be a step in the right direction. Learn about other ways to build your organization’s security resilience to meet future challenges.

For more key findings, download the full

Security Outcomes Study

 

 


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A compelling story

By Michal Svoboda

This article is part of a series in which we will explore several features, principles, and the building blocks of a security detection engine within an extended detection and response (XDR) solution.

In this second installment, we will look at ways of structuring the presentation of machine-generated alerts, so that each alert offers a cohesive and compelling narrative, as if written by a human analyst, at scale and in realtime.

The challenge

In cyber security, we are used to two types of stories.

The first story is common for reports written by humans. It contains sections such as “impact,” “reproduction,” and “remediation” to help us understand what is at stake and what we need to fix. For example:

IMPACT: An SSH server which supports password authentication is susceptible to brute-forcing attacks.

REPRODUCTION: Use the `ssh` command in verbose mode (`ssh -v`) to determine supported authentication methods. Look for “keyboard-interactive” and “password” methods.

REMEDIATION: Disable unneeded authentication methods.

The second story comes from machine detections. It is much terser in content and sometimes leaves us scratching our heads. “Malware,” the machine says with little explanation, followed by a horde of gibberish-looking data of network flows, executable traces, and so on.

 

The challenge is now to get the best of both worlds: to enhance machine-generated alerts with the richness of human-written reports. The following sections explain how this can be approached.

How was it detected?

In our example of a report written by a human, the “reproduction” section would help us understand, from a factual perspective, how exactly the conclusions were derived.

On the other hand, the machine-generated horde of data provides evidence in a very nondescript way. We would need to be smart enough to spot or reverse-engineer what algorithm the machine was following on said data. Most security analysts do not wish to do this. Instead, they attempt to seek the first story type. “Surely, someone must have written a blog or something more descriptive about this already,” they would say. Then, they would copy-paste anything that looks like a searchable term – an IP address, domain, SHA checksum – and start searching it, either on a threat intelligence search site or even a general-purpose search engine.

Having such cryptic machine-generated alerts is leading us to our first two issues: first, when the story is incomplete or misunderstood, it may lead the analyst astray. For example, the security event might involve requests to communicate with an IP address, and the analyst would say, “This IP address belongs to my DNS server, so the traffic is legitimate.” However, the detection engine was really saying, “I suspect there is DNS tunnelling activity happening through your DNS server—just look at the volume.”

Second, when an analyst seeks explanations from elsewhere, the main function of an advanced detection engine — finding novel, localized, and targeted attacks — cannot work. Information on attacks is generally available only after they have been discovered and analyzed, not when they happen initially.

A common approach to remedy this situation is to include a short description of the algorithm. “This detector works by maintaining a baseline of when during the day a user is active and then reports any deviations,” a help dialog would say. “Okay, that’s clever,” an analyst would reply. But this is not enough. “Wait, what is the baseline, and how was it violated in this particular security event?” To find the answer, we need to go back to the horde of data.

Annotated security events

To mimic the “reproduction” section of the human-written report, our security events are enriched with an annotation—a short summary of the behavior described by the event. Here are a few examples of such annotated events:

 

In the first and second cases, the story is relatively straightforward: in the horde of data, successful communication with said hostnames was observed. An inference through threat intelligence associates these hostnames to the Sality malware.

The third line informs us that, on a factual basis, only a communication with an IP address was observed. Further chain of inferences is that this IP address was associated by a passive DNS mechanism to a hostname which is in turn associated to the Sality malware.

In the fourth event, we have an observation of full HTTP URL requests, and inference through a pattern matcher associates this URL to the Sality malware. In this case, neither the hostname nor the IP address is important to the detector.

In all these annotated events, an analyst can easily grasp the factual circumstances and what the detection engine infers and thinks about the observations. Note that whether these events describe benign, malicious, relevant, or irrelevant behavior, or whether they lead to true or false positives, is not necessarily the concern. The concern is to be specific about the circumstances of the observed behavior and to be transparent about the inferences.

What was detected?

When we eventually succeed in explaining the security events, we might not be finished with the storytelling yet. The analyst would face another dilemma. They would ask: “What relevance does this event have in my environment? Is it part of an attack, an attack technique perhaps? What should I look for next?”

In the human-written report, the “impact” section provides a translation between the fact-based technical language of “how” and the business language of “what.” In this business language, we talk about threats, risks, attacker objectives, their progress, and so on.

This translation is an important part of the story. In our previous example about DNS tunnelling, we might want to express that “an anomaly in DNS traffic is a sign of an attacker communicating with their command-and-control infrastructure,” or that “it is a sign of exfiltration,” or perhaps both. The connotation is that both techniques are post-infection, and that there is probably already a foothold that the attacker has established. Perhaps other security events point to this, or perhaps it needs to be sought after by the analyst.

When it is not explicit, the analyst needs to mentally perform the translation. Again, an analyst might look up some intelligence in external sources and incorrectly interpret the detection engine’s message. Instead, they might conclude that “an anomaly in DNS traffic is a policy violation, user error, or reconnaissance activity,” leading them astray from pivoting and searching for the endpoint foothold that performs the command-and-control activity.

What versus How

We take special attention not to mix these two different dictionaries. Rather, we express separately the factual observations versus the conclusions in the form of threats and risks. Inbetween, there are the various chains of inferences. Based on the complexity, the depth of the story varies, but the beginning and the end will always be there: facts versus conclusions.

This is very similar to how an analyst would set up their investigation board to organize what they know about the case. Here is an elaborate example:

 

In this case, from top to bottom:

  • Use of a domain generation algorithms (DGA) technique was inferred by observing communication to hostnames with random names.
  • Malicious advertising (malvertising) was inferred by observing communication with hostnames and by observing communication with IP addresses that have passive DNS associations with (the same) hostnames.
  • Presence of an ad injector was inferred by observing communication to specific URLs and inferred by a pattern matcher, as well as communication to specific hostnames.

In all points, the “what” and “how” languages are distinguished from each other. Finally, the whole story is stitched together into one alert by using the alert fusion algorithm described in the Intelligent alert management blog post.

Wrap-up

Have we bridged the storytelling gap between machine-generated and human-generated reports?

Threat detections need to be narrated in sufficient detail, so that our users can understand them. Previously, we relied on the human aspect—we would need to document, provide support, and even reverse-engineer what the detection algorithms said.

The two solutions, distinguishing the “what/how” languages and the annotated events, provide the bandwidth to transmit the details and the expert knowledge directly from the detection algorithms. Our stories are now rich with detail and are built automatically in real time.

The result allows for quick orientation in complex detections and lowers the time to triage. It also helps to correctly convey the message, from our team, through the detection engine, and towards the analyst, lowering the possibility of misinterpretation.

This capability is part of Cisco Global Threat Alerts, currently available within Cisco Secure Network Analytics and Cisco Secure Endpoint, and has been continually improved based on customer feedback. In the future, it will also be available in Cisco SecureX XDR.

Follow the series on Security detection with XDR

 


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Boosting your XDR Potential with Device Insights and Kenna Integrations

By Manasa Agaram

It’s a busy month for cybersecurity, with the return of in-person RSAC in San Francisco, followed by Cisco Live in very lively Las Vegas! With so much happening, and so many announcements from every security vendor out there, it can be hard to keep track of everything going on. Let us help give you the highlights from a Cisco SecureX perspective!

We have been busy this past year, with our acquisition of Kenna Security and our recent innovations around device insights – all helping to expand and strengthen SecureX and our extended detection and response (XDR) capabilities.

Device Insights

Let’s start with device insights. We know that correlation of incidents and alerts is a vital capability for every good XDR offering, but what about correlating and aggregating information about the devices themselves? With the growing number of devices in many customer environments there is also a growing number of products with information about those devices. This can cause duplicate records and multiple alerts from the same device – which means more potentially false positive incidents to investigate, and more headaches trying to manually correlate and connect device information. With device insights organizations can discover, normalize, and consolidate information about all the devices in your environment – so you can avoid duplicate alerts, and discover devices that may be sneaking through gaps in your security. Device insights gives you a comprehensive view into each device’s security posture and management status.

Kenna Integration

Now, a more insightful view of all the devices across your infrastructure is a must-have, but so is the ability to view and manage vulnerabilities across these endpoints. With Cisco’s acquisition of Kenna Security last year, and our on-going integration of Kenna offerings into the Cisco Secure portfolio, we’re continuing to fortify SecureX and our XDR capabilities with industry leading risk-based vulnerability management. Kenna vulnerability management has already started integrations with Cisco Secure Endpoint, providing vulnerability scores on the OS version, as well as any available fixes. On the SecureX side, Kenna integrations are being leveraged to automatically enrich threat detections with vulnerability information, and automatically create ticketing workflows for Kenna.VM customers using ServiceNow.

With these integrations, and more innovations planned for the near future, risk-based vulnerability management will become a cornerstone for all endpoint and XDR deployments.

Check out our recent blog posts for more information about device insights and Kenna and SecureX orchestration!

Visit us at RSAC at booth 6045 for Cisco Secure, and booth 6362 for Kenna, and at Cisco Live in the World of Solutions to learn more.

Security Resilience for a Hybrid, Multi-Cloud Future

By Jeetu Patel

Eighty-one percent of organizations told Gartner they have a multi-cloud strategy. As more organizations subscribe to cloud offerings for everything from hosted data centers to enterprise applications, the topology of the typical IT environment grows increasingly complex.

Now add the proliferation of hybrid work environments, the rapid ascendance of Internet of Things (IoT) devices, and an increasingly sophisticated and malicious cyber threat landscape, and it becomes immediately clear that protecting the integrity of your IT ecosystem is now a next-level problem.

In an unpredictable world, organizations everywhere are investing in initiatives that will infuse resilience into every aspect of their business, from finance to supply chains. To protect those investments, we believe they also need to invest in security resilience — the ability to protect your business against threats and disruption, and to respond to changes confidently so you can emerge even stronger.

This requires a next-level solution.

That’s why we’re building the Cisco Security Cloud — a global, cloud-delivered, integrated platform that secures and connects organizations of any shape and size. This cloud-native service is aimed at helping you protect users, devices and applications across your entire ecosystem. It will be a comprehensive, integrated set of services designed to scale with your business.

An open security platform that eliminates vendor lock-in

The Cisco Security Cloud will directly address these challenges by bringing together the depth and breadth of the Cisco security portfolio, and is:

  • Cloud-native and multi-cloud – Securely connecting users, devices, and IoT to systems, apps, and data – across hybrid environments, optimizing performance and providing a frictionless experience by placing security closer to users, their data, and their applications. 
  • Unified – Bringing together core capabilities including policy management, management consoles, and dashboards for better end-to-end security efficacy. 
  • Simplified – Reducing friction for users and IT by consolidating endpoint agents and having a relentless focus on user experience.
  • AI/ML-driven – Leveraging massive volumes of telemetry across our portfolio, from the devices and networks we protect, enabling better detection, altering, and automation to improve the efficacy of the platform. 
  • Open and extensible – Providing APIs for integration and to support a rich developer ecosystem and marketplace.

Join our innovative security journey

We have been on this journey for years. We at Cisco Secure have been delivering key components of this security cloud, and those solutions already protect 840,000 networks, 67 million mailboxes and 87 million endpoints for customers the world over.

And today at the RSA Conference, we’re taking the next step by announcing our latest innovations addressing four key areas:

The move to hybrid, multi-cloud environments

Today we are announcing Cisco’s turnkey Secure Access Service Edge (SASE) offering, Cisco+ Secure Connect Now, to simplify how organizations connect and protect users, devices, data, and applications, anywhere. Built on the Meraki platform, and available as a subscription, it unifies security and networking operations, as well as client connectivity and visibility into a single cloud-native solution, that can be set up in minutes.

The move to hybrid work

Cisco is continuing to build out continuous trusted access solutions that that constantly verify user and device identity, device posture, vulnerabilities, and indicators of compromise.  To evaluate risk after authentication, location information is critical, but we think GPS data is too intrusive. So today we are introducing a new patent-pending Wi-Fi Fingerprint capability (available in Public Preview this summer) to understand user location without compromising location privacy. We are also announcing new Session Trust Analysis capabilities to evaluate risk after login by using open standards for shared signals and events. We will unveil the first integration of this technology with a demo of Duo MFA and Box this week. 

Addressing advanced threats

As organizations become more interconnected as ecosystems, and attacks become more sophisticated and personalized, it is no longer adequate to evaluate risk and threats generically across the industry. Organizations need deeper levels of advice and expertise.  We are excited to launch the new Talos Intelligence On-Demand service, available now, offering custom research on the threat landscape unique to each organization. Talos Intelligence on Demand can assist with custom research, and brief our customers on the unique risks, threats, and mitigation strategies for their organizations.

The need for simplification

Simplification is critical to driving better security efficacy. To that end, we are excited to announce the new Cisco Secure Client (available this summer), combining AnyConnect, Secure Endpoint, and Umbrella, to simplify how administrators and users manage endpoints. This follows the launch of the new cloud-delivered Secure Firewall Management Center, which unifies management for both cloud and on-premise firewalls.

There is more work to be done, of course, and today’s announcements at the RSA Conference are the latest advances in support of this vision. We will continue working on all aspects of the Security Cloud to improve our customers’ security resilience in the face of unprecedented change and increasing threats. Because next-level problems deserve next-level solutions. 

 


 

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Dell’Oro Names Cisco the 2021 Overall SASE Market Share Leader

By Yuval Yatskan

The SASE landscape is full of vendors. So full, in fact, that the entire SASE vendor market grew 37% in just a year between 2020 and 2021.  It’s clear that SASE is on the top of everyone’s minds. Why? SASE is the evolution of networking and security – an architecture that converges them into a single, cloud delivered service. This streamlined approach is key to securing and connecting the always-on, work-from-anywhere modern work model.

Graphic showing how SASE combines networking and security in the cloud.

Traditional, siloed security solutions aren’t equipped to handle all the challenges that come along with a multi-environment IT reality. The accelerated transition to hybrid work has increased complexity in managing security and connectivity. Businesses face increased cloud adoption, bring-your-own-device connectivity, increasingly complex cybersecurity threats, and the constant change. Businesses have struggled to keep up with the gaps in coverage, and tech vendors have hurried in to fill the space with cloud security and networking options. But not all SASE solutions are created equal.

In the rush to compete in the market for the future of networking and security, vendors positioned themselves as SASE without offering a truly integrated approach that’s critical to SASE success. Many vendors offer cloud security solutions with no native or integrated SD-WAN networking capability. Others aren’t backed with robust threat intelligence that enable them to effectively deliver on threat detection and prevention. Some don’t offer the flexibility and scalability that businesses need to adopt cloud-delivered security. Many don’t offer open, integrated management platforms. Plus, most organizations face monumental complexity – the exact opposite of what SASE should deliver – due to using several different vendors for different security functions.  

Dell’Oro Group, the trusted source for market information in the telecommunications, enterprise networks, and data center IT infrastructure industries, recognized Cisco as the SASE Market Share Leader in 2021, with 19% of the total market share by revenue.

“Cisco was the SASE market share leader because of the combined strength of their networking (SD-WAN) and security capabilities (including secure web gateway, cloud access security broker, and zero trust network access),” said Mauricio Sanchez, Research Director, Network Security, and SASE & SD-WAN at Dell’Oro Group.

At Cisco, we began our journey by pioneering network connectivity and offering innovative tech solutions; today, we have the most SD-WAN market share and secure 100% of Fortune 100 companies. From that foundation, we’ve been able to build and deliver award-winning cloud security solutions that, when combined with our networking services, create a robust, complete SASE architecture.

Cisco’s SASE approach combines networking, client connectivity, security, and internet and cloud intelligence capabilities and helps organizations:

  • Connect and secure access to applications, data, and the internet for distributed workforces from any location and any device
  • Gain end-to-end observability from the user all the way to applications, over any network or cloud
  • Optimize performance by ensuring the fastest, most reliable, and secure path to cloud data and applications
  • Lay the foundation for zero-trust with multi-factor authentication, dynamic device trust, adaptive authentication, and secure single sign-on for ever user and device
  • Leverage the cloud to increase business agility, remove complexity from your infrastructure, and provide immediate scalability

The benefits of a SASE model are unlocked by working with a single vendor who can bring together best-in-class networking, security, and internet and cloud intelligence—while offering the flexibility and investment protection to transition to the cloud at your pace.

While Cisco provides a comprehensive SASE framework, we know that everyone’s journey to the cloud is different. Organizations, especially now, are shifting and refining their strategies, particularly when it comes to cybersecurity and the increase of both the number and type of threats that businesses see every day. Cisco can help organizations make the most of their existing security and networking investments, while also offering increased and amplified functionality across their security infrastructure. Wherever you are on your journey to SASE, Cisco Secure has the unparalleled experience and reputation that can support you on your next steps.

Check out our SASE demo to find out how Cisco delivers a simple, secure, and scalable approach to SASE.


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SecureX and Secure Firewall: Integration and Automation to Simplify Security

By Aditya Sankar

Cisco Secure Firewall stops threats faster, empowers collaboration between teams, and enables consistency across your on-premises, hybrid, and multi-cloud environments. With an included entitlement for Cisco SecureX, our XDR and orchestration platform, you’ll experience efficiency at scale and maximize your productivity. New streamlined Secure Firewall integrations make it easier to use SecureX capabilities to increase threat detection, save time and provide the rapid and deeper investigations you require. These new features and workflows provide the integration and automation to simplify your security.

 

Move to the Cloud

The entire suite of Firewall Management Center APIs is now available in the cloud. This means that existing APIs can now be executed from the cloud. Cisco makes this even easier for you by delivering fully operational workflows as well as pre-built drag-n-drop code blocks that you can use to craft your own custom workflows. SecureX is able to proxy API calls from the cloud to the SSE connector embedded in the FMC codebase. This integration between Firewall 7.2 and SecureX provides your Firewall with modern cloud-based automation.

 

Expedited Integration

We’ve dramatically reduced the amount of time needed to fully integrate Firewall into Securex. Even existing Firewall customers who use on-premises Firewall Management Center will be able to upgrade to version 7.2 and start automating/orchestrating in under 15 minutes — a huge time savings! The 7.2 release makes the opportunities for automating your Firewall deployment limitless with our built-in low code orchestration engine.

Previously Firewall admins had to jump through hoops to link their smart licensing account with SecureX which resulted in a very complicated integration process. With the new one-click integration, simply click “Enable SecureX” in your Firewall Management Center and log into SecureX. That’s it! Your Firewalls will automatically be onboarded to SecureX.

 

Firewall Admins shouldn't have to jump through hoops to connect smart licensing accounts with SecureX. This screenshot of the Firewall Management Center shows the new, uber-simple process of integrating Secure Firewall Management Center with SecureX. Onboarding Firewalls to SecureX has never been easier!

 

Built In Orchestration

Cisco Secure Firewall users now get immense value from SecureX with the orchestration capability built natively into the Firewall. Previously Firewall admins would have to deploy an on-premises virtual machine in vCenter to take advantage of Firewall APIs in the cloud which was a major hurdle to overcome. With the 7.2 release, orchestration is built right into your existing Firewall Management Center. There is no on-premises connector required; SecureX orchestration is able to communicate directly with Firewall APIs highlighting the power of Cisco-on-Cisco integrations.

 

Customizable Workflows

PSIRT Impact monitoring  

The PSIRT impact monitoring workflows helps customers streamline their patch management process to ensure their network is always up to date and not vulnerable to CVE’s. This workflow will check for new PSIRTs, determine if device versions are impacted, and suggest a fixed version to upgrade to. By scheduling this workflow to run once a week customers can be notified via email if there is any potential impact from a PSIRT.

Firewall device health monitoring  

This workflow will run every 15 minutes to pull a health report from FMC and proactively notify customers via email if any devices are unhealthy. This means customers can rest assured that their fleet of devices is operating as expected or be notified of things like high CPU usage, low disk space, or interfaces going down.

Expiry notification for time-based objects 

This workflow highlights the power of automation and showcases what is possible by using the orchestration proxy to use FMC API’s. Managing policy is always an on-going effort but can be made easier by introducing automation. This workflow can be run once a week to search through Firewall policies and determine if any rules are going to expire soon. This makes managing policy much easier because customers will be notified before rules expire and can make changes accordingly.

Response Action: Block URL in access control policy 

This workflow is a one-click response action available from the threat response pivot menu. With the click of a button a URL is added to an object in a block rule of your access control policy. This action can be invoked during an investigation in SecureX or from any browser page using the SecureX browser extension. Reducing time to remediation is a critical aspect of keeping your business secure. This workflow turns a multi-step policy change into a single click by taking advantage of Secure Firewall’s integration with SecureX.

 

Proven Results

A recent Forrester Economic Impact Study of Secure Firewall show that deploying these types of workflows in SecureX with Secure Firewall increased operational efficiency.

In fact, SecureX in combination with Secure Firewall helped to dramatically reduce the risk of a material breach. It’s clear that the integration of the two meant a significant time savings for already overburdened teams.

Holy operational efficiency, Batman- talk about simplifying the security experience! This snazzy little SecureX-themed infographic displays a Forrester TEI quote which reads, "Using SecureX in conjunction with Secure Firewall and Firewall Management Center enabled organizations to save up to an additional 77% of time spent on investigation and response."

We continue to innovate new features and workflows that prioritize the efficacy of your teams and help drive the security resilience of your organization.

Ready to add SecureX capabilities to your Firewall environment? Start here.

 


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How Cisco Duo Is Simplifying Secure Access for Organizations Around the World

By Jackie Castelli

At Cisco Duo, we continually strive to enhance our products to make it easy for security practitioners to apply access policies based on the principles of zero trust. This blog highlights how Duo is achieving that goal by simplifying user and administrator experience and supporting data sovereignty requirements for customers around the world. Read on to get an overview of what we have been delivering to our customers in those areas in the past few months.

Simplifying Administrator and End-User Experience for Secure Access 

Duo strives to make secure access frictionless for employees while reducing the administrative burden on IT (Information Technology) and helpdesk teams. This is made possible thanks to the strong relationship between our customers and our user research team. The insights we gained helped us implement some exciting enhancements to Duo Single Sign-On (SSO) and Device Trust capabilities.

Duo SSO unifies identities across systems and reduces the number of credentials a user must remember and enter to gain access to resources. Active Directory (AD) is the most popular authentication source connected to Duo SSO, accounting for almost 80% of all setups. To make Duo’s integration with AD even easier to implement, we have introduced Duo SSO support for multiple Active Directory forests for organizations that have users in multiple domains. Additionally, we added the Expired Password Resets feature in Duo SSO. It provides an easy experience for users to quickly reset their expired Active Directory password, log into their application, and carry on with their day. Continuing the theme of self service, we introduced a hosted device management portal – a highly requested feature from customers. Now administrators no longer need to host and manage the portal, and end users can login with Duo SSO to manage their authentication devices (e.g.: TouchID, security keys, mobile phone etc.) without needing to open IT helpdesk tickets.

We are also simplifying the administrator experience. We have made it easy for administrators to configure Duo SSO with Microsoft 365 using an out of the box integration. Duo SSO layers Duo’s strong authentication and flexible policy engine on top of Microsoft 365 logins. Further, we have heard from many customers that they want to deliver a seamless on-brand login experience for their workforce. To support this, we have made custom branding so simple that administrators can quickly customize their end-user authentication experience from the settings page in the Duo Admin Panel.

Device Trust is a critical capability required to enable secure access for the modern workforce from any location. We have made it easy for organizations to adopt device trust and distinguish between managed and unmanaged devices. Organizations can enforce a Trusted Endpoint policy to allow access only from managed devices for critical applications. We have eliminated the requirement to deploy and manage device certificates to enforce this policy. Device Health application now checks the managed status of a device. This lowers administrative overhead while enabling organizations to achieve a better balance between security and usability. We have also added out-of-box integrations with unified endpoint management solutions such as Active Directory domain-joined devices, Microsoft Intune, Jamf Pro and VMware Workspace ONE. For organizations that have deployed a solution that is not listed above, Duo provides a Device API that works with any enterprise device management system.

 Supporting Global Data Sovereignty Requirements 

To support our growing customer base around the world, Duo expanded its data center presence to  Australia, Singapore, and Japan in September last year. And now Duo is thrilled to announce the launch of the two new data centers in the UK and India. Both the new and existing data centers will allow customers to meet all local requirements, all while maintaining ISO27001 and SOC2 compliance and a 99.999% service availability goal.

The launch of the new data centers is the backbone of Duo’s international expansion strategy. In the last two years, Duo has met key international growth milestones and completed the C5 attestation (Germany), AgID certification (Italy) and IRAP assessment (Australia) – all of which demonstrate that Duo meets the mandatory baseline standards for use by the public sector in the countries listed above. Check out this Privacy Data Sheet to learn more about Cisco Duo’s commitment to our customer’s data privacy and data sovereignty.

Cisco Duo Continues to Democratize Security 

That is a summary of what we have been up to here at Cisco Duo in the past few months. But we are not done yet! Stay tuned for more exciting announcements at RSA Conference 2022 next week. Visit us at our booth at RSAC 2022 and World of solutions at Cisco Live 2022.

In the meanwhile, check out this on-demand #CiscoChat panel discussion with real-world security practitioners on how they have implemented secure access best practices for hybrid work using Duo. And if you do not want to wait, sign-up for a 30 day trial and experience how Duo can simplify secure access for your workforce.

 


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Get More from Your Cybersecurity Spend When Inflation Rates Climb

By Ankur Chadda

Find out how you can stretch your organization’s security budget amidst inflation and its economic impacts.

No one could have predicted the lasting effects of the pandemic on our economy. A strain has been put on the overall supply chain, causing the value of the dollar, or any other local currency, to not go as far as it once did. Consumers are experiencing skyrocketing energy, gas, and food prices, and businesses are facing delays in deliveries of goods and services to their customers.

According to the Consumer Price Index (CPI), the U.S. economy has seen an uptick as high as 8.5% over the past twelve months, which is the largest spike since the early 1980s. Ideally, the economy should be in a balance of about 2% inflation.

When inflation rates go up, there is a steady rise in costs, putting a heavy burden on individuals and businesses.

Price Protection for your Cybersecurity Spend

Even with the rise in inflation, the need for products and services are still there to keep organizations operational. Cybersecurity attacks do not fall under the radar with inflation. If anything, cost increases mean you might get less protection for the same amount of spend, making cyber threats against your organization riskier. Businesses are forced to make budget adjustments, but cybersecurity spend is crucial to maintain the integrity of customer data and finances. Many businesses will be forced to have to raise prices for goods and services, passing the higher cost on to their customers. The solutions needed to maintain security should be simple and flexible to buy in a complex world. Cisco believes in price protection, not passing on the burdens of inflation to our customer.

Instant Savings with Cisco Secure Choice Enterprise Agreement

Cisco can help you with instant savings, avoiding inflation hikes with our price protection guarantee when it comes to buying security solutions to meet the security needs of your organization. With the significant shift in the way we work – remote work, office only, or hybrid, there are more devices on and off the network, leading to an increase in cybersecurity risks. Threats are not slowing down any time soon. Security needs to work together in a simple way to help you stay ahead of these threats to protect users everywhere, working from anywhere. Cisco Secure takes an integrated platform approach to radically simplify your security, applying intelligence to anticipate the changing needs of your business and provide the robust protection you need.

Whatever your organizational security needs may be, buying through the Cisco Secure Choice Enterprise Agreement allows you the flexibility to access two or more security products. Choose from network security, user & endpoint protection, cloud edge, or app security line of products.

Secure Choice Enterprise Agreements lets budgets go further and offers predictable billing over time so you can move faster in responding to security needs. Get a built-in security platform, SecureX, at no extra cost!

Cisco Secure products have never been simpler to buy. Add products, based on your specific security business goals, and receive additional discounts, up to 20% savings off list price. Start saving now with a Cisco Secure Enterprise Agreement.


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Cisco Issues Patch for New IOS XR Zero-Day Vulnerability Exploited in the Wild

By Ravie Lakshmanan
Cisco on Friday rolled out fixes for a medium-severity vulnerability affecting IOS XR Software that it said has been exploited in real-world attacks. Tracked as CVE-2022-20821 (CVSS score: 6.5), the issue relates to an open port vulnerability that could be abused by an unauthenticated, remote attacker to connect to a Redis instance and achieve code execution. "A successful exploit could allow
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