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The FBI’s takedown of the LockBit ransomware group last week came as LockBit was preparing to release sensitive data stolen from government computer systems in Fulton County, Ga. But LockBit is now regrouping, and the gang says it will publish the stolen Fulton County data on March 2 unless paid a ransom. LockBit claims the cache includes documents tied to the county’s ongoing criminal prosecution of former President Trump, but court watchers say teaser documents published by the crime gang suggest a total leak of the Fulton County data could put lives at risk and jeopardize a number of other criminal trials.
A new LockBit website listing a countdown timer until the promised release of data stolen from Fulton County, Ga.
In early February, Fulton County leaders acknowledged they were responding to an intrusion that caused disruptions for its phone, email and billing systems, as well as a range of county services, including court systems.
On Feb. 13, the LockBit ransomware group posted on its victim shaming blog a new entry for Fulton County, featuring a countdown timer saying the group would publish the data on Feb. 16 unless county leaders agreed to negotiate a ransom.
“We will demonstrate how local structures negligently handled information protection,” LockBit warned. “We will reveal lists of individuals responsible for confidentiality. Documents marked as confidential will be made publicly available. We will show documents related to access to the state citizens’ personal data. We aim to give maximum publicity to this situation; the documents will be of interest to many. Conscientious residents will bring order.”
Yet on Feb. 16, the entry for Fulton County was removed from LockBit’s site without explanation. This usually only happens after the victim in question agrees to pay a ransom demand and/or enters into negotiations with their extortionists.
However, Fulton County Commission Chairman Robb Pitts said the board decided it “could not in good conscience use Fulton County taxpayer funds to make a payment.”
“We did not pay nor did anyone pay on our behalf,” Pitts said at an incident briefing on Feb. 20.
Just hours before that press conference, LockBit’s various websites were seized by the FBI and the U.K.’s National Crime Agency (NCA), which replaced the ransomware group’s homepage with a seizure notice and used the existing design of LockBit’s victim shaming blog to publish press releases about the law enforcement action.
The feds used the existing design on LockBit’s victim shaming website to feature press releases and free decryption tools.
Dubbed “Operation Cronos,” the effort involved the seizure of nearly three-dozen servers; the arrest of two alleged LockBit members; the release of a free LockBit decryption tool; and the freezing of more than 200 cryptocurrency accounts thought to be tied to the gang’s activities. The government says LockBit has claimed more than 2,000 victims worldwide and extorted over $120 million in payments.
In a lengthy, rambling letter published on Feb. 24 and addressed to the FBI, the ransomware group’s leader LockBitSupp announced that their victim shaming websites were once again operational on the dark web, with fresh countdown timers for Fulton County and a half-dozen other recent victims.
“The FBI decided to hack now for one reason only, because they didn’t want to leak information fultoncountyga.gov,” LockBitSupp wrote. “The stolen documents contain a lot of interesting things and Donald Trump’s court cases that could affect the upcoming US election.”
A screen shot released by LockBit showing various Fulton County file shares that were exposed.
LockBit has already released roughly two dozen files allegedly stolen from Fulton County government systems, although none of them involve Mr. Trump’s criminal trial. But the documents do appear to include court records that are sealed and shielded from public viewing.
George Chidi writes The Atlanta Objective, a Substack publication on crime in Georgia’s capital city. Chidi says the leaked data so far includes a sealed record related to a child abuse case, and a sealed motion in the murder trial of Juwuan Gaston demanding the state turn over confidential informant identities.
Chidi cites reports from a Fulton County employee who said the confidential material includes the identities of jurors serving on the trial of the rapper Jeffery “Young Thug” Williams, who is charged along with five other defendants in a racketeering and gang conspiracy.
“The screenshots suggest that hackers will be able to give any attorney defending a criminal case in the county a starting place to argue that evidence has been tainted or witnesses intimidated, and that the release of confidential information has compromised cases,” Chidi wrote. “Judge Ural Glanville has, I am told by staff, been working feverishly behind the scenes over the last two weeks to manage the unfolding disaster.”
LockBitSupp also denied assertions made by the U.K.’s NCA that LockBit did not delete stolen data as promised when victims agreed to pay a ransom. The accusation is an explosive one because nobody will pay a ransom if they don’t believe the ransomware group will hold up its end of the bargain.
The ransomware group leader also confirmed information first reported here last week, that federal investigators managed to hack LockBit by exploiting a known vulnerability in PHP, a scripting language that is widely used in Web development.
“Due to my personal negligence and irresponsibility I relaxed and did not update PHP in time,” LockBitSupp wrote. “As a result of which access was gained to the two main servers where this version of PHP was installed.”
LockBitSupp’s FBI letter said the group kept copies of its stolen victim data on servers that did not use PHP, and that consequently it was able to retain copies of files stolen from victims. The letter also listed links to multiple new instances of LockBit dark net websites, including the leak page listing Fulton County’s new countdown timer.
LockBit’s new data leak site promises to release stolen Fulton County data on March 2, 2024, unless paid a ransom demand.
“Even after the FBI hack, the stolen data will be published on the blog, there is no chance of destroying the stolen data without payment,” LockBitSupp wrote. “All FBI actions are aimed at destroying the reputation of my affiliate program, my demoralization, they want me to leave and quit my job, they want to scare me because they can not find and eliminate me, I can not be stopped, you can not even hope, as long as I am alive I will continue to do pentest with postpaid.”
In January 2024, LockBitSupp told XSS forum members he was disappointed the FBI hadn’t offered a reward for his doxing and/or arrest, and that in response he was placing a bounty on his own head — offering $10 million to anyone who could discover his real name.
After the NCA and FBI seized LockBit’s site, the group’s homepage was retrofitted with a blog entry titled, “Who is LockBitSupp? The $10M question.” The teaser made use of LockBit’s own countdown timer, and suggested the real identity of LockBitSupp would soon be revealed.
However, after the countdown timer expired the page was replaced with a taunting message from the feds, but it included no new information about LockBitSupp’s identity.
On Feb. 21, the U.S. Department of State announced rewards totaling up to $15 million for information leading to the arrest and/or conviction of anyone participating in LockBit ransomware attacks. The State Department said $10 million of that is for information on LockBit’s leaders, and up to $5 million is offered for information on affiliates.
In an interview with the malware-focused Twitter/X account Vx-Underground, LockBit staff asserted that authorities had arrested a couple of small-time players in their operation, and that investigators still do not know the real-life identities of the core LockBit members, or that of their leader.
“They assert the FBI / NCA UK / EUROPOL do not know their information,” Vx-Underground wrote. “They state they are willing to double the bounty of $10,000,000. They state they will place a $20,000,000 bounty of their own head if anyone can dox them.”
In the weeks leading up to the FBI/NCA takedown, LockBitSupp became embroiled in a number of high-profile personal and business disputes on the Russian cybercrime forums.
Earlier this year, someone used LockBit ransomware to infect the networks of AN-Security, a venerated 30-year-old security and technology company based in St. Petersburg, Russia. This violated the golden rule for cybercriminals based in Russia and former soviet nations that make up the Commonwealth of Independent States, which is that attacking your own citizens in those countries is the surest way to get arrested and prosecuted by local authorities.
LockBitSupp later claimed the attacker had used a publicly leaked, older version of LockBit to compromise systems at AN-Security, and said the attack was an attempt to smear their reputation by a rival ransomware group known as “Clop.” But the incident no doubt prompted closer inspection of LockBitSupp’s activities by Russian authorities.
Then in early February, the administrator of the Russian-language cybercrime forum XSS said LockBitSupp had threatened to have him killed after the ransomware group leader was banned by the community. LockBitSupp was excommunicated from XSS after he refused to pay an arbitration amount ordered by the forum administrator. That dispute related to a complaint from another forum member who said LockBitSupp recently stiffed him on his promised share of an unusually large ransomware payout.
A posted by the XSS administrator saying LockBitSupp wanted him dead.
KrebsOnSecurity sought comment from LockBitSupp at the ToX instant messenger ID listed in his letter to the FBI. LockBitSupp declined to elaborate on the unreleased documents from Fulton County, saying the files will be available for everyone to see in a few days.
LockBitSupp said his team was still negotiating with Fulton County when the FBI seized their servers, which is why the county has been granted a time extension. He also denied threatening to kill the XSS administrator.
“I have not threatened to kill the XSS administrator, he is blatantly lying, this is to cause self-pity and damage my reputation,” LockBitSupp told KrebsOnSecurity. “It is not necessary to kill him to punish him, there are more humane methods and he knows what they are.”
Asked why he was so certain the FBI doesn’t know his real-life identity, LockBitSupp was more precise.
“I’m not sure the FBI doesn’t know who I am,” he said. “I just believe they will never find me.”
It seems unlikely that the FBI’s seizure of LockBit’s infrastructure was somehow an effort to stave off the disclosure of Fulton County’s data, as LockBitSupp maintains. For one thing, Europol said the takedown was the result of a months-long infiltration of the ransomware group.
Also, in reporting on the attack’s disruption to the office of Fulton County District Attorney Fani Willis on Feb. 14, CNN reported that by then the intrusion by LockBit had persisted for nearly two and a half weeks.
Finally, if the NCA and FBI really believed that LockBit never deleted victim data, they had to assume LockBit would still have at least one copy of all their stolen data hidden somewhere safe.
Fulton County is still trying to recover systems and restore services affected by the ransomware attack. “Fulton County continues to make substantial progress in restoring its systems following the recent ransomware incident resulting in service outages,” reads the latest statement from the county on Feb. 22. “Since the start of this incident, our team has been working tirelessly to bring services back up.”
Update, Feb. 29, 3:22 p.m. ET: Just hours after this story ran, LockBit changed its countdown timer for Fulton County saying they had until the morning of Feb. 29 (today) to pay a ransonm demand. When the official deadline neared today, Fulton County’s listing was removed from LockBit’s victim shaming website. Asked about the removal of the listing, LockBit’s leader “LockBitSupp” told KrebsOnSecurity that Fulton County paid a ransom demand. County officials have scheduled a press conference on the ransomware attack at 4:15 p.m. ET today.
U.S. and U.K. authorities have seized the darknet websites run by LockBit, a prolific and destructive ransomware group that has claimed more than 2,000 victims worldwide and extorted over $120 million in payments. Instead of listing data stolen from ransomware victims who didn’t pay, LockBit’s victim shaming website now offers free recovery tools, as well as news about arrests and criminal charges involving LockBit affiliates.
Investigators used the existing design on LockBit’s victim shaming website to feature press releases and free decryption tools.
Dubbed “Operation Cronos,” the law enforcement action involved the seizure of nearly three-dozen servers; the arrest of two alleged LockBit members; the unsealing of two indictments; the release of a free LockBit decryption tool; and the freezing of more than 200 cryptocurrency accounts thought to be tied to the gang’s activities.
LockBit members have executed attacks against thousands of victims in the United States and around the world, according to the U.S. Department of Justice (DOJ). First surfacing in September 2019, the gang is estimated to have made hundreds of millions of U.S. dollars in ransom demands, and extorted over $120 million in ransom payments.
LockBit operated as a ransomware-as-a-service group, wherein the ransomware gang takes care of everything from the bulletproof hosting and domains to the development and maintenance of the malware. Meanwhile, affiliates are solely responsible for finding new victims, and can reap 60 to 80 percent of any ransom amount ultimately paid to the group.
A statement on Operation Cronos from the European police agency Europol said the months-long infiltration resulted in the compromise of LockBit’s primary platform and other critical infrastructure, including the takedown of 34 servers in the Netherlands, Germany, Finland, France, Switzerland, Australia, the United States and the United Kingdom. Europol said two suspected LockBit actors were arrested in Poland and Ukraine, but no further information has been released about those detained.
The DOJ today unsealed indictments against two Russian men alleged to be active members of LockBit. The government says Russian national Artur Sungatov used LockBit ransomware against victims in manufacturing, logistics, insurance and other companies throughout the United States.
Ivan Gennadievich Kondratyev, a.k.a. “Bassterlord,” allegedly deployed LockBit against targets in the United States, Singapore, Taiwan, and Lebanon. Kondratyev is also charged (PDF) with three criminal counts arising from his alleged use of the Sodinokibi (aka “REvil“) ransomware variant to encrypt data, exfiltrate victim information, and extort a ransom payment from a corporate victim based in Alameda County, California.
With the indictments of Sungatov and Kondratyev, a total of five LockBit affiliates now have been officially charged. In May 2023, U.S. authorities unsealed indictments against two alleged LockBit affiliates, Mikhail “Wazawaka” Matveev and Mikhail Vasiliev.
Vasiliev, 35, of Bradford, Ontario, Canada, is in custody in Canada awaiting extradition to the United States (the complaint against Vasiliev is at this PDF). Matveev remains at large, presumably still in Russia. In January 2022, KrebsOnSecurity published Who is the Network Access Broker ‘Wazawaka,’ which followed clues from Wazawaka’s many pseudonyms and contact details on the Russian-language cybercrime forums back to a 31-year-old Mikhail Matveev from Abaza, RU.
An FBI wanted poster for Matveev.
In June 2023, Russian national Ruslan Magomedovich Astamirov was charged in New Jersey for his participation in the LockBit conspiracy, including the deployment of LockBit against victims in Florida, Japan, France, and Kenya. Astamirov is currently in custody in the United States awaiting trial.
LockBit was known to have recruited affiliates that worked with multiple ransomware groups simultaneously, and it’s unclear what impact this takedown may have on competing ransomware affiliate operations. The security firm ProDaft said on Twitter/X that the infiltration of LockBit by investigators provided “in-depth visibility into each affiliate’s structures, including ties with other notorious groups such as FIN7, Wizard Spider, and EvilCorp.”
In a lengthy thread about the LockBit takedown on the Russian-language cybercrime forum XSS, one of the gang’s leaders said the FBI and the U.K.’s National Crime Agency (NCA) had infiltrated its servers using a known vulnerability in PHP, a scripting language that is widely used in Web development.
Several denizens of XSS wondered aloud why the PHP flaw was not flagged by LockBit’s vaunted “Bug Bounty” program, which promised a financial reward to affiliates who could find and quietly report any security vulnerabilities threatening to undermine LockBit’s online infrastructure.
This prompted several XSS members to start posting memes taunting the group about the security failure.
“Does it mean that the FBI provided a pentesting service to the affiliate program?,” one denizen quipped. “Or did they decide to take part in the bug bounty program? :):)”
Federal investigators also appear to be trolling LockBit members with their seizure notices. LockBit’s data leak site previously featured a countdown timer for each victim organization listed, indicating the time remaining for the victim to pay a ransom demand before their stolen files would be published online. Now, the top entry on the shaming site is a countdown timer until the public doxing of “LockBitSupp,” the unofficial spokesperson or figurehead for the LockBit gang.
“Who is LockbitSupp?” the teaser reads. “The $10m question.”
In January 2024, LockBitSupp told XSS forum members he was disappointed the FBI hadn’t offered a reward for his doxing and/or arrest, and that in response he was placing a bounty on his own head — offering $10 million to anyone who could discover his real name.
“My god, who needs me?,” LockBitSupp wrote on Jan. 22, 2024. “There is not even a reward out for me on the FBI website. By the way, I want to use this chance to increase the reward amount for a person who can tell me my full name from USD 1 million to USD 10 million. The person who will find out my name, tell it to me and explain how they were able to find it out will get USD 10 million. Please take note that when looking for criminals, the FBI uses unclear wording offering a reward of UP TO USD 10 million; this means that the FBI can pay you USD 100, because technically, it’s an amount UP TO 10 million. On the other hand, I am willing to pay USD 10 million, no more and no less.”
Mark Stockley, cybersecurity evangelist at the security firm Malwarebytes, said the NCA is obviously trolling the LockBit group and LockBitSupp.
“I don’t think this is an accident—this is how ransomware groups talk to each other,” Stockley said. “This is law enforcement taking the time to enjoy its moment, and humiliate LockBit in its own vernacular, presumably so it loses face.”
In a press conference today, the FBI said Operation Cronos included investigative assistance from the Gendarmerie-C3N in France; the State Criminal Police Office L-K-A and Federal Criminal Police Office in Germany; Fedpol and Zurich Cantonal Police in Switzerland; the National Police Agency in Japan; the Australian Federal Police; the Swedish Police Authority; the National Bureau of Investigation in Finland; the Royal Canadian Mounted Police; and the National Police in the Netherlands.
The Justice Department said victims targeted by LockBit should contact the FBI at https://lockbitvictims.ic3.gov/ to determine whether affected systems can be successfully decrypted. In addition, the Japanese Police, supported by Europol, have released a recovery tool designed to recover files encrypted by the LockBit 3.0 Black Ransomware.
The top-level domain for the United States — .US — is home to thousands of newly-registered domains tied to a malicious link shortening service that facilitates malware and phishing scams, new research suggests. The findings come close on the heels of a report that identified .US domains as among the most prevalent in phishing attacks over the past year.
Researchers at Infoblox say they’ve been tracking what appears to be a three-year-old link shortening service that is catering to phishers and malware purveyors. Infoblox found the domains involved are typically three to seven characters long, and hosted on bulletproof hosting providers that charge a premium to ignore any abuse or legal complaints. The short domains don’t host any content themselves, but are used to obfuscate the real address of landing pages that try to phish users or install malware.
A graphic describing the operations of a malicious link shortening service that Infoblox has dubbed “Prolific Puma.”
Infoblox says it’s unclear how the phishing and malware landing pages tied to this service are being initially promoted, although they suspect it is mainly through scams targeting people on their phones via SMS. A new report says the company mapped the contours of this link shortening service thanks in part to pseudo-random patterns in the short domains, which all appear on the surface to be a meaningless jumble of letters and numbers.
“This came to our attention because we have systems that detect registrations that use domain name generation algorithms,” said Renee Burton, head of threat intelligence at Infoblox. “We have not found any legitimate content served through their shorteners.”
Infoblox determined that until May 2023, domains ending in .info accounted for the bulk of new registrations tied to the malicious link shortening service, which Infoblox has dubbed “Prolific Puma.” Since then, they found that whoever is responsible for running the service has used .US for approximately 55 percent of the total domains created, with several dozen new malicious .US domains registered daily.
.US is overseen by the National Telecommunications and Information Administration (NTIA), an executive branch agency of the U.S. Department of Commerce. But Uncle Sam has long outsourced the management of .US to various private companies, which have gradually allowed the United States’s top-level domain to devolve into a cesspool of phishing activity.
Or so concludes The Interisle Consulting Group, which gathers phishing data from multiple industry sources and publishes an annual report on the latest trends. As far back as 2018, Interisle found .US domains were the worst in the world for spam, botnet (attack infrastructure for DDOS etc.) and illicit or harmful content.
Interisle’s newest study examined six million phishing reports between May 1, 2022 and April 30, 2023, and identified approximately 30,000 .US phishing domains. Interisle found significant numbers of .US domains were registered to attack some of the United States’ most prominent companies, including Bank of America, Amazon, Apple, AT&T, Citi, Comcast, Microsoft, Meta, and Target. Others were used to impersonate or attack U.S. government agencies.
Under NTIA regulations, domain registrars processing .US domain registrations must take certain steps (PDF) to verify that those customers actually reside in the United States, or else own organizations based in the U.S. However, if one registers a .US domain through GoDaddy — the largest domain registrar and the current administrator of the .US contract — the way one “proves” their U.S. nexus is simply by choosing from one of three pre-selected affirmative responses.
In an age when most domain registrars are automatically redacting customer information from publicly accessible registration records to avoid running afoul of European privacy laws, .US has remained something of an outlier because its charter specifies that all registration records be made public. However, Infoblox said it found more than 2,000 malicious link shortener domains ending in .US registered since October 2023 through NameSilo that have somehow subverted the transparency requirements for the usTLD and converted to private registrations.
“Through our own experience with NameSilo, it is not possible to select private registration for domains in the usTLD through their interface,” Infoblox wrote. “And yet, it was done. Of the total domains with private records, over 99% were registered with NameSilo. At this time, we are not able to explain this behavior.”
NameSilo CEO Kristaps Ronka said the company actively responds to reports about abusive domains, but that it hasn’t seen any abuse reports related to Infoblox’s findings.
“We take down hundreds to thousands of domains, lots of them proactively to combat abuse,” Ronka said. “Our current abuse rate on abuseIQ for example is currently at 0%. AbuseIQ receives reports from countless sources and we are yet to see these ‘Puma’ abuse reports.”
Experts who track domains associated with malware and phishing say even phony information supplied at registration is useful in identifying potentially malicious or phishous domains before they can be used for abuse.
For example, when it was registered through NameSilo in July 2023, the domain 1ox[.]us — like thousands of others — listed its registrant as “Leila Puma” at a street address in Poland, and the email address blackpumaoct33@ukr.net. But according to DomainTools.com, on Oct. 1, 2023 those records were redacted and hidden by NameSilo.
Infoblox notes that the username portion of the email address appears to be a reference to the song October 33 by the Black Pumas, an Austin, Texas based psychedelic soul band. The Black Pumas aren’t exactly a household name, but they did recently have a popular Youtube video that featured a cover of the Kinks song “Strangers,” which included an emotional visual narrative about Ukrainians seeking refuge from the Russian invasion, titled “Ukraine Strangers.” Also, Leila Puma’s email address is at a Ukrainian email provider.
DomainTools shows that hundreds of other malicious domains tied to Prolific Puma previously were registered through NameCheap to a “Josef Bakhovsky” at a different street address in Poland. According to ancestry.com, the anglicized version of this surname — Bakovski — is the traditional name for someone from Bakowce, which is now known as Bakivtsi and is in Ukraine.
This possible Polish and/or Ukrainian connection may or may not tell us something about the “who” behind this link shortening service, but those details are useful for identifying and grouping these malicious short domains. However, even this meager visibility into .US registration data is now under threat.
The NTIA recently published a proposal that would allow registrars to redact all registrant data from WHOIS registration records for .US domains. A broad array of industry groups have filed comments opposing the proposed changes, saying they threaten to remove the last vestiges of accountability for a top-level domain that is already overrun with cybercrime activity.
Infoblox’s Burton says Prolific Puma is remarkable because they’ve been able to facilitate malicious activities for years while going largely unnoticed by the security industry.
“This exposes how persistent the criminal economy can be at a supply chain level,” Burton said. “We’re always looking at the end malware or phishing page, but what we’re finding here is that there’s this middle layer of DNS threat actors persisting for years without notice.”
Infoblox’s full report on Prolific Puma is here.
The password manager service LastPass is now forcing some of its users to pick longer master passwords. LastPass says the changes are needed to ensure all customers are protected by their latest security improvements. But critics say the move is little more than a public relations stunt that will do nothing to help countless early adopters whose password vaults were exposed in a 2022 breach at LastPass.
LastPass sent this notification to users earlier this week.
LastPass told customers this week they would be forced to update their master password if it was less than 12 characters. LastPass officially instituted this change back in 2018, but some undisclosed number of the company’s earlier customers were never required to increase the length of their master passwords.
This is significant because in November 2022, LastPass disclosed a breach in which hackers stole password vaults containing both encrypted and plaintext data for more than 25 million users.
Since then, a steady trickle of six-figure cryptocurrency heists targeting security-conscious people throughout the tech industry has led some security experts to conclude that crooks likely have succeeded at cracking open some of the stolen LastPass vaults.
KrebsOnSecurity last month interviewed a victim who recently saw more than three million dollars worth of cryptocurrency siphoned from his account. That user signed up with LastPass nearly a decade ago, stored their cryptocurrency seed phrase there, and yet never changed his master password — which was just eight characters. Nor was he ever forced to improve his master password.
That story cited research from Adblock Plus creator Wladimir Palant, who said LastPass failed to upgrade many older, original customers to more secure encryption protections that were offered to newer customers over the years.
For example, another important default setting in LastPass is the number of “iterations,” or how many times your master password is run through the company’s encryption routines. The more iterations, the longer it takes an offline attacker to crack your master password.
Palant said that for many older LastPass users, the initial default setting for iterations was anywhere from “1” to “500.” By 2013, new LastPass customers were given 5,000 iterations by default. In February 2018, LastPass changed the default to 100,100 iterations. And very recently, it upped that again to 600,000. Still, Palant and others impacted by the 2022 breach at LastPass say their account security settings were never forcibly upgraded.
Palant called this latest action by LastPass a PR stunt.
“They sent this message to everyone, whether they have a weak master password or not – this way they can again blame the users for not respecting their policies,” Palant said. “But I just logged in with my weak password, and I am not forced to change it. Sending emails is cheap, but they once again didn’t implement any technical measures to enforce this policy change.”
Either way, Palant said, the changes won’t help people affected by the 2022 breach.
“These people need to change all their passwords, something that LastPass still won’t recommend,” Palant said. “But it will somewhat help with the breaches to come.”
LastPass CEO Karim Toubba said changing master password length (or even the master password itself) is not designed to address already stolen vaults that are offline.
“This is meant to better protect customers’ online vaults and encourage them to bring their accounts up to the 2018 LastPass standard default setting of a 12-character minimum (but could opt out from),” Toubba said in an emailed statement. “We know that some customers may have chosen convenience over security and utilized less complex master passwords despite encouragement to use our (or others) password generator to do otherwise.”
A basic functionality of LastPass is that it will pick and remember lengthy, complex passwords for each of your websites or online services. To automatically populate the appropriate credentials at any website going forward, you simply authenticate to LastPass using your master password.
LastPass has always emphasized that if you lose this master password, that’s too bad because they don’t store it and their encryption is so strong that even they can’t help you recover it.
But experts say all bets are off when cybercrooks can get their hands on the encrypted vault data itself — as opposed to having to interact with LastPass via its website. These so-called “offline” attacks allow the bad guys to conduct unlimited and unfettered “brute force” password cracking attempts against the encrypted data using powerful computers that can each try millions of password guesses per second.
A chart on Palant’s blog post offers an idea of how increasing password iterations dramatically increases the costs and time needed by the attackers to crack someone’s master password. Palant said it would take a single high-powered graphics card about a year to crack a password of average complexity with 500 iterations, and about 10 years to crack the same password run through 5,000 iterations.
Image: palant.info
However, these numbers radically come down when a determined adversary also has other large-scale computational assets at their disposal, such as a bitcoin mining operation that can coordinate the password-cracking activity across multiple powerful systems simultaneously.
Meaning, LastPass users whose vaults were never upgraded to higher iterations and whose master passwords were weak (less than 12 characters) likely have been a primary target of distributed password-cracking attacks ever since the LastPass user vaults were stolen late last year.
Asked why some LastPass users were left behind on older security minimums, Toubba said a “small percentage” of customers had corrupted items in their password vaults that prevented those accounts from properly upgrading to the new requirements and settings.
“We have been able to determine that a small percentage of customers have items in their vaults that are corrupt and when we previously utilized automated scripts designed to re-encrypt vaults when the master password or iteration count is changed, they did not complete,” Toubba said. “These errors were not originally apparent as part of these efforts and, as we have discovered them, we have been working to be able to remedy this and finish the re-encryption.”
Nicholas Weaver, a researcher at University of California, Berkeley’s International Computer Science Institute (ICSI) and lecturer at UC Davis, said LastPass made a huge mistake years ago by not force-upgrading the iteration count for existing users.
“And now this is blaming the users — ‘you should have used a longer passphrase’ — not them for having weak defaults that were never upgraded for existing users,” Weaver said. “LastPass in my book is one step above snake-oil. I used to be, ‘Pick whichever password manager you want,’ but now I am very much, ‘Pick any password manager but LastPass.'”
Asked why LastPass isn’t recommending that users change all of the passwords secured by the encrypted master password that was stolen when the company got hacked last year, Toubba said it’s because “the data demonstrates that the majority of our customers follow our recommendations (or greater), and the probability of successfully brute forcing vault encryption is greatly reduced accordingly.”
“We’ve been telling customers since December of 2022 that they should be following recommended guidelines,” Toubba continued. “And if they haven’t followed the guidelines we recommended that they change their downstream passwords.”
Domain names ending in “.US” — the top-level domain for the United States — are among the most prevalent in phishing scams, new research shows. This is noteworthy because .US is overseen by the U.S. government, which is frequently the target of phishing domains ending in .US. Also, .US domains are only supposed to be available to U.S. citizens and to those who can demonstrate that they have a physical presence in the United States.
.US is the “country code top-level domain” or ccTLD of the United States. Most countries have their own ccTLDs: .MX for Mexico, for example, or .CA for Canada. But few other major countries in the world have anywhere near as many phishing domains each year as .US.
That’s according to The Interisle Consulting Group, which gathers phishing data from multiple industry sources and publishes an annual report on the latest trends. Interisle’s newest study examined six million phishing reports between May 1, 2022 and April 30, 2023, and found 30,000 .US phishing domains.
.US is overseen by the National Telecommunications and Information Administration (NTIA), an executive branch agency of the U.S. Department of Commerce. However, NTIA currently contracts out the management of the .US domain to GoDaddy, by far the world’s largest domain registrar.
Under NTIA regulations, the administrator of the .US registry must take certain steps to verify that their customers actually reside in the United States, or own organizations based in the U.S. But Interisle found that whatever GoDaddy was doing to manage that vetting process wasn’t working.
“The .US ‘nexus’ requirement theoretically limits registrations to parties with a national connection, but .US had very high numbers of phishing domains,” Interisle wrote. “This indicates a possible problem with the administration or application of the nexus requirements.”
Dean Marks is emeritus executive director for a group called the Coalition for Online Accountability, which has been critical of the NTIA’s stewardship of .US. Marks says virtually all European Union member state ccTLDs that enforce nexus restrictions also have massively lower levels of abuse due to their policies and oversight.
“Even very large ccTLDs, like .de for Germany — which has a far larger market share of domain name registrations than .US — have very low levels of abuse, including phishing and malware,” Marks told KrebsOnSecurity. “In my view, this situation with .US should not be acceptable to the U.S. government overall, nor to the US public.”
Marks said there are very few phishing domains ever registered in other ccTLDs that also restrict registrations to their citizens, such as .HU (Hungary), .NZ (New Zealand), and .FI (Finland), where a connection to the country, a proof of identity, or evidence of incorporation are required.
“Or .LK (Sri Lanka), where the acceptable use policy includes a ‘lock and suspend’ if domains are reported for suspicious activity,” Marks said. “These ccTLDs make a strong case for validating domain registrants in the interest of public safety.”
Sadly, .US has been a cesspool of phishing activity for many years. As far back as 2018, Interisle found .US domains were the worst in the world for spam, botnet (attack infrastructure for DDOS etc.) and illicit or harmful content. Back then, .US was being operated by a different contractor.
In response to questions from KrebsOnSecurity, GoDaddy said all .US registrants must certify that they meet the NTIA’s nexus requirements. But this appears to be little more than an affirmative response that is already pre-selected for all new registrants.
Attempting to register a .US domain through GoDaddy, for example, leads to a U.S. Registration Information page that auto-populates the nexus attestation field with the response, “I am a citizen of the US.” Other options include, “I am a permanent resident of the US,” and “My primary domicile is in the US.” It currently costs just $4.99 to obtain a .US domain through GoDaddy.
GoDaddy said it also conducts a scan of selected registration request information, and conducts “spot checks” on registrant information.
“We conduct regular reviews, per policy, of registration data within the Registry database to determine Nexus compliance with ongoing communications to registrars and registrants,” the company said in a written statement.
GoDaddy says it “is committed to supporting a safer online environment and proactively addressing this issue by assessing it against our own anti-abuse mitigation system.”
“We stand against DNS abuse in any form and maintain multiple systems and protocols to protect all the TLDs we operate,” the statement continued. “We will continue to work with registrars, cybersecurity firms and other stakeholders to make progress with this complex challenge.”
Interisle found significant numbers of .US domains were registered to attack some of the United States’ most prominent companies, including Bank of America, Amazon, Apple, AT&T, Citi, Comcast, Microsoft, Meta, and Target.
“Ironically, at least 109 of the .US domains in our data were used to attack the United States government, specifically the United States Postal Service and its customers,” Interisle wrote. “.US domains were also used to attack foreign government operations: six .US domains were used to attack Australian government services, six attacked Great’s Britain’s Royal Mail, one attacked Canada Post, and one attacked the Denmark Tax Authority.”
The NTIA recently published a proposal that would allow GoDaddy to redact registrant data from WHOIS registration records. The current charter for .US specifies that all .US registration records be public.
Interisle argues that without more stringent efforts to verify a United States nexus for new .US domain registrants, the NTIA’s proposal will make it even more difficult to identify phishers and verify registrants’ identities and nexus qualifications.
In a written statement, the NTIA said DNS abuse is a priority issue for the agency, and that NTIA supports “evidence-based policymaking.”
“We look forward to reviewing the report and will engage with our contractor for the .US domain on steps that we can take not only to address phishing, but the other forms of DNS abuse as well,” the statement reads.
Interisle sources its phishing data from several places, including the Anti-Phishing Working Group (APWG), OpenPhish, PhishTank, and Spamhaus. For more phishing facts, see Interisle’s 2023 Phishing Landscape report (PDF).’
Update, Sept. 5, 1:44 p.m. ET: Updated story with statement provided today by the NTIA.
It’s not often that a zero-day vulnerability causes a network security vendor to urge customers to physically remove and decommission an entire line of affected hardware — as opposed to just applying software updates. But experts say that is exactly what transpired this week with Barracuda Networks, as the company struggled to combat a sprawling malware threat which appears to have undermined its email security appliances in such a fundamental way that they can no longer be safely updated with software fixes.
The Barracuda Email Security Gateway (ESG) 900 appliance.
Campbell, Calif. based Barracuda said it hired incident response firm Mandiant on May 18 after receiving reports about unusual traffic originating from its Email Security Gateway (ESG) devices, which are designed to sit at the edge of an organization’s network and scan all incoming and outgoing email for malware.
On May 19, Barracuda identified that the malicious traffic was taking advantage of a previously unknown vulnerability in its ESG appliances, and on May 20 the company pushed a patch for the flaw to all affected appliances (CVE-2023-2868).
In its security advisory, Barracuda said the vulnerability existed in the Barracuda software component responsible for screening attachments for malware. More alarmingly, the company said it appears attackers first started exploiting the flaw in October 2022.
But on June 6, Barracuda suddenly began urging its ESG customers to wholesale rip out and replace — not patch — affected appliances.
“Impacted ESG appliances must be immediately replaced regardless of patch version level,” the company’s advisory warned. “Barracuda’s recommendation at this time is full replacement of the impacted ESG.”
In a statement, Barracuda said it will be providing the replacement product to impacted customers at no cost, and that not all ESG appliances were compromised.
“No other Barracuda product, including our SaaS email solutions, were impacted by this vulnerability,” the company said. “If an ESG appliance is displaying a notification in the User Interface, the ESG appliance had indicators of compromise. If no notification is displayed, we have no reason to believe that the appliance has been compromised at this time.”
Nevertheless, the statement says that “out of an abundance of caution and in furtherance of our containment strategy, we recommend impacted customers replace their compromised appliance.”
“As of June 8, 2023, approximately 5% of active ESG appliances worldwide have shown any evidence of known indicators of compromise due to the vulnerability,” the statement continues. “Despite deployment of additional patches based on known IOCs, we continue to see evidence of ongoing malware activity on a subset of the compromised appliances. Therefore, we would like customers to replace any compromised appliance with a new unaffected device.”
Rapid7‘s Caitlin Condon called this remarkable turn of events “fairly stunning,” and said there appear to be roughly 11,000 vulnerable ESG devices still connected to the Internet worldwide.
“The pivot from patch to total replacement of affected devices is fairly stunning and implies the malware the threat actors deployed somehow achieves persistence at a low enough level that even wiping the device wouldn’t eradicate attacker access,” Condon wrote.
Barracuda said the malware was identified on a subset of appliances that allowed the attackers persistent backdoor access to the devices, and that evidence of data exfiltration was identified on some systems.
Rapid7 said it has seen no evidence that attackers are using the flaw to move laterally within victim networks. But that may be small consolation for Barracuda customers now coming to terms with the notion that foreign cyberspies probably have been hoovering up all their email for months.
Nicholas Weaver, a researcher at University of California, Berkeley’s International Computer Science Institute (ICSI), said it is likely that the malware was able to corrupt the underlying firmware that powers the ESG devices in some irreparable way.
“One of the goals of malware is to be hard to remove, and this suggests the malware compromised the firmware itself to make it really hard to remove and really stealthy,” Weaver said. “That’s not a ransomware actor, that’s a state actor. Why? Because a ransomware actor doesn’t care about that level of access. They don’t need it. If they’re going for data extortion, it’s more like a smash-and-grab. If they’re going for data ransoming, they’re encrypting the data itself — not the machines.”
In addition to replacing devices, Barracuda says ESG customers should also rotate any credentials connected to the appliance(s), and check for signs of compromise dating back to at least October 2022 using the network and endpoint indicators the company has released publicly.
Update, June 9, 11:55 a.m. ET: Barracuda has issued an updated statement about the incident, portions of which are now excerpted above.
The United Kingdom’s National Crime Agency (NCA) has been busy setting up phony DDoS-for-hire websites that seek to collect information on users, remind them that launching DDoS attacks is illegal, and generally increase the level of paranoia for people looking to hire such services.
The warning displayed to users on one of the NCA’s fake booter sites. Image: NCA.
The NCA says all of its fake so-called “booter” or “stresser” sites — which have so far been accessed by several thousand people — have been created to look like they offer the tools and services that enable cyber criminals to execute these attacks.
“However, after users register, rather than being given access to cyber crime tools, their data is collated by investigators,” reads an NCA advisory on the program. “Users based in the UK will be contacted by the National Crime Agency or police and warned about engaging in cyber crime. Information relating to those based overseas is being passed to international law enforcement.”
The NCA declined to say how many phony booter sites it had set up, or for how long they have been running. The NCA says hiring or launching attacks designed to knock websites or users offline is punishable in the UK under the Computer Misuse Act 1990.
“Going forward, people who wish to use these services can’t be sure who is actually behind them, so why take the risk?” the NCA announcement continues.
The NCA campaign comes closely on the heels of an international law enforcement takedown involving four-dozen websites that made powerful DDoS attacks a point-and-click operation.
In mid-December 2022, the U.S. Department of Justice (DOJ) announced “Operation Power Off,” which seized four-dozen booter business domains responsible for more than 30 million DDoS attacks, and charged six U.S. men with computer crimes related to their alleged ownership of popular DDoS-for-hire services. In connection with that operation, the NCA also arrested an 18-year-old man suspected of running one of the sites.
According to U.S. federal prosecutors, the use of booter and stresser services to conduct attacks is punishable under both wire fraud laws and the Computer Fraud and Abuse Act (18 U.S.C. § 1030), and may result in arrest and prosecution, the seizure of computers or other electronics, as well as prison sentences and a penalty or fine.
The United Kingdom, which has been battling its fair share of domestic booter bosses, started running online ads in 2020 aimed at young people who search the Web for booter services.
As part of last year’s mass booter site takedown, the FBI and the Netherlands Police joined the NCA in announcing they are running targeted placement ads to steer those searching for booter services toward a website detailing the potential legal risks of hiring an online attack.
The Biden administration today issued its vision for beefing up the nation’s collective cybersecurity posture, including calls for legislation establishing liability for software products and services that are sold with little regard for security. The White House’s new national cybersecurity strategy also envisions a more active role by cloud providers and the U.S. military in disrupting cybercriminal infrastructure, and it names China as the single biggest cyber threat to U.S. interests.
The strategy says the White House will work with Congress and the private sector to develop legislation that would prevent companies from disavowing responsibility for the security of their software products or services.
Coupled with this stick would be a carrot: An as-yet-undefined “safe harbor framework” that would lay out what these companies could do to demonstrate that they are making cybersecurity a central concern of their design and operations.
“Any such legislation should prevent manufacturers and software publishers with market power from fully disclaiming liability by contract, and establish higher standards of care for software in specific high-risk scenarios,” the strategy explains. “To begin to shape standards of care for secure software development, the Administration will drive the development of an adaptable safe harbor framework to shield from liability companies that securely develop and maintain their software products and services.”
Brian Fox, chief technology officer and founder of the software supply chain security firm Sonatype, called the software liability push a landmark moment for the industry.
“Market forces are leading to a race to the bottom in certain industries, while contract law allows software vendors of all kinds to shield themselves from liability,” Fox said. “Regulations for other industries went through a similar transformation, and we saw a positive result — there’s now an expectation of appropriate due care, and accountability for those who fail to comply. Establishing the concept of safe harbors allows the industry to mature incrementally, leveling up security best practices in order to retain a liability shield, versus calling for sweeping reform and unrealistic outcomes as previous regulatory attempts have.”
In 2012 (approximately three national cyber strategies ago), then director of the U.S. National Security Agency (NSA) Keith Alexander made headlines when he remarked that years of successful cyber espionage campaigns from Chinese state-sponsored hackers represented “the greatest transfer of wealth in history.”
The document released today says the People’s Republic of China (PRC) “now presents the broadest, most active, and most persistent threat to both government and private sector networks,” and says China is “the only country with both the intent to reshape the international order and, increasingly, the economic, diplomatic, military, and technological power to do so.”
Many of the U.S. government’s efforts to restrain China’s technology prowess involve ongoing initiatives like the CHIPS Act, a new law signed by President Biden last year that sets aside more than $50 billion to expand U.S.-based semiconductor manufacturing and research and to make the U.S. less dependent on foreign suppliers; the National Artificial Intelligence Initiative; and the National Strategy to Secure 5G.
As the maker of most consumer gizmos with a computer chip inside, China is also the source of an incredible number of low-cost Internet of Things (IoT) devices that are not only poorly secured, but are probably more accurately described as insecure by design.
The Biden administration said it would continue its previously announced plans to develop a system of labeling that could be applied to various IoT products and give consumers some idea of how secure the products may be. But it remains unclear how those labels might apply to products made by companies outside of the United States.
One could convincingly make the case that the world has witnessed yet another historic transfer of wealth and trade secrets over the past decade — in the form of ransomware and data ransom attacks by Russia-based cybercriminal syndicates, as well as Russian intelligence agency operations like the U.S. government-wide Solar Winds compromise.
On the ransomware front, the White House strategy seems to focus heavily on building the capability to disrupt the digital infrastructure used by adversaries that are threatening vital U.S. cyber interests. The document points to the 2021 takedown of the Emotet botnet — a cybercrime machine that was heavily used by multiple Russian ransomware groups — as a model for this activity, but says those disruptive operations need to happen faster and more often.
To that end, the Biden administration says it will expand the capacity of the National Cyber Investigative Joint Task Force (NCIJTF), the primary federal agency for coordinating cyber threat investigations across law enforcement agencies, the intelligence community, and the Department of Defense.
“To increase the volume and speed of these integrated disruption campaigns, the Federal Government must further develop technological and organizational platforms that enable continuous, coordinated operations,” the strategy observes. “The NCIJTF will expand its capacity to coordinate takedown and disruption campaigns with greater speed, scale, and frequency. Similarly, DoD and the Intelligence Community are committed to bringing to bear their full range of complementary authorities to disruption campaigns.”
The strategy anticipates the U.S. government working more closely with cloud and other Internet infrastructure providers to quickly identify malicious use of U.S.-based infrastructure, share reports of malicious use with the government, and make it easier for victims to report abuse of these systems.
“Given the interest of the cybersecurity community and digital infrastructure owners and operators in continuing this approach, we must sustain and expand upon this model so that collaborative disruption operations can be carried out on a continuous basis,” the strategy argues. “Threat specific collaboration should take the form of nimble, temporary cells, comprised of a small number of trusted operators, hosted and supported by a relevant hub. Using virtual collaboration platforms, members of the cell would share information bidirectionally and work rapidly to disrupt adversaries.”
But here, again, there is a carrot-and-stick approach: The administration said it is taking steps to implement Executive Order (EO) 13984 –issued by the Trump administration in January 2021 — which requires cloud providers to verify the identity of foreign persons using their services.
“All service providers must make reasonable attempts to secure the use of their infrastructure against abuse or other criminal behavior,” the strategy states. “The Administration will prioritize adoption and enforcement of a risk-based approach to cybersecurity across Infrastructure-as-a-Service providers that addresses known methods and indicators of malicious activity including through implementation of EO 13984.”
Ted Schlein, founding partner of the cybersecurity venture capital firm Ballistic Ventures, said how this gets implemented will determine whether it can be effective.
“Adversaries know the NSA, which is the elite portion of the nation’s cyber defense, cannot monitor U.S.-based infrastructure, so they just use U.S.-based cloud infrastructure to perpetrate their attacks,” Schlein said. “We have to fix this. I believe some of this section is a bit pollyannaish, as it assumes a bad actor with a desire to do a bad thing will self-identify themselves, as the major recommendation here is around KYC (‘know your customer’).”
One brief but interesting section of the strategy titled “Explore a Federal Cyber Insurance Backdrop” contemplates the government’s liability and response to a too-big-to-fail scenario or “catastrophic cyber incident.”
“We will explore how the government can stabilize insurance markets against catastrophic risk to drive better cybersecurity practices and to provide market certainty when catastrophic events do occur,” the strategy reads.
When the Bush administration released the first U.S. national cybersecurity strategy 20 years ago after the 9/11 attacks, the popular term for that same scenario was a “digital Pearl Harbor,” and there was a great deal of talk then about how the cyber insurance market would soon help companies shore up their cybersecurity practices.
In the wake of countless ransomware intrusions, many companies now hold cybersecurity insurance to help cover the considerable costs of responding to such intrusions. Leaving aside the question of whether insurance coverage has helped companies improve security, what happens if every one of these companies has to make a claim at the same time?
The notion of a Digital Pearl Harbor incident struck many experts at the time as a hyperbolic justification for expanding the government’s digital surveillance capabilities, and an overstatement of the capabilities of our adversaries. But back in 2003, most of the world’s companies didn’t host their entire business in the cloud.
Today, nobody questions the capabilities, goals and outcomes of dozens of nation-state level cyber adversaries. And these days, a catastrophic cyber incident could be little more than an extended, simultaneous outage at multiple cloud providers.
The full national cybersecurity strategy is available from the White House website (PDF).
Image: Shutterstock.com
Three different cybercriminal groups claimed access to internal networks at communications giant T-Mobile in more than 100 separate incidents throughout 2022, new data suggests. In each case, the goal of the attackers was the same: Phish T-Mobile employees for access to internal company tools, and then convert that access into a cybercrime service that could be hired to divert any T-Mobile user’s text messages and phone calls to another device.
The conclusions above are based on an extensive analysis of Telegram chat logs from three distinct cybercrime groups or actors that have been identified by security researchers as particularly active in and effective at “SIM-swapping,” which involves temporarily seizing control over a target’s mobile phone number.
Countless websites and online services use SMS text messages for both password resets and multi-factor authentication. This means that stealing someone’s phone number often can let cybercriminals hijack the target’s entire digital life in short order — including access to any financial, email and social media accounts tied to that phone number.
All three SIM-swapping entities that were tracked for this story remain active in 2023, and they all conduct business in open channels on the instant messaging platform Telegram. KrebsOnSecurity is not naming those channels or groups here because they will simply migrate to more private servers if exposed publicly, and for now those servers remain a useful source of intelligence about their activities.
Each advertises their claimed access to T-Mobile systems in a similar way. At a minimum, every SIM-swapping opportunity is announced with a brief “Tmobile up!” or “Tmo up!” message to channel participants. Other information in the announcements includes the price for a single SIM-swap request, and the handle of the person who takes the payment and information about the targeted subscriber.
The information required from the customer of the SIM-swapping service includes the target’s phone number, and the serial number tied to the new SIM card that will be used to receive text messages and phone calls from the hijacked phone number.
Initially, the goal of this project was to count how many times each entity claimed access to T-Mobile throughout 2022, by cataloging the various “Tmo up!” posts from each day and working backwards from Dec. 31, 2022.
But by the time we got to claims made in the middle of May 2022, completing the rest of the year’s timeline seemed unnecessary. The tally shows that in the last seven-and-a-half months of 2022, these groups collectively made SIM-swapping claims against T-Mobile on 104 separate days — often with multiple groups claiming access on the same days.
The 104 days in the latter half of 2022 in which different known SIM-swapping groups claimed access to T-Mobile employee tools.
KrebsOnSecurity shared a large amount of data gathered for this story with T-Mobile. The company declined to confirm or deny any of these claimed intrusions. But in a written statement, T-Mobile said this type of activity affects the entire wireless industry.
“And we are constantly working to fight against it,” the statement reads. “We have continued to drive enhancements that further protect against unauthorized access, including enhancing multi-factor authentication controls, hardening environments, limiting access to data, apps or services, and more. We are also focused on gathering threat intelligence data, like what you have shared, to help further strengthen these ongoing efforts.”
While it is true that each of these cybercriminal actors periodically offer SIM-swapping services for other mobile phone providers — including AT&T, Verizon and smaller carriers — those solicitations appear far less frequently in these group chats than T-Mobile swap offers. And when those offers do materialize, they are considerably more expensive.
The prices advertised for a SIM-swap against T-Mobile customers in the latter half of 2022 ranged between USD $1,000 and $1,500, while SIM-swaps offered against AT&T and Verizon customers often cost well more than twice that amount.
To be clear, KrebsOnSecurity is not aware of specific SIM-swapping incidents tied to any of these breach claims. However, the vast majority of advertisements for SIM-swapping claims against T-Mobile tracked in this story had two things in common that set them apart from random SIM-swapping ads on Telegram.
First, they included an offer to use a mutually trusted “middleman” or escrow provider for the transaction (to protect either party from getting scammed). More importantly, the cybercriminal handles that were posting ads for SIM-swapping opportunities from these groups generally did so on a daily or near-daily basis — often teasing their upcoming swap events in the hours before posting a “Tmo up!” message announcement.
In other words, if the crooks offering these SIM-swapping services were ripping off their customers or claiming to have access that they didn’t, this would be almost immediately obvious from the responses of the more seasoned and serious cybercriminals in the same chat channel.
There are plenty of people on Telegram claiming to have SIM-swap access at major telecommunications firms, but a great many such offers are simply four-figure scams, and any pretenders on this front are soon identified and banned (if not worse).
One of the groups that reliably posted “Tmo up!” messages to announce SIM-swap availability against T-Mobile customers also reliably posted “Tmo down!” follow-up messages announcing exactly when their claimed access to T-Mobile employee tools was discovered and revoked by the mobile giant.
A review of the timestamps associated with this group’s incessant “Tmo up” and “Tmo down” posts indicates that while their claimed access to employee tools usually lasted less than an hour, in some cases that access apparently went undiscovered for several hours or even days.
How could these SIM-swapping groups be gaining access to T-Mobile’s network as frequently as they claim? Peppered throughout the daily chit-chat on their Telegram channels are solicitations for people urgently needed to serve as “callers,” or those who can be hired to social engineer employees over the phone into navigating to a phishing website and entering their employee credentials.
Allison Nixon is chief research officer for the New York City-based cybersecurity firm Unit 221B. Nixon said these SIM-swapping groups will typically call employees on their mobile devices, pretend to be someone from the company’s IT department, and then try to get the person on the other end of the line to visit a phishing website that mimics the company’s employee login page.
Nixon argues that many people in the security community tend to discount the threat from voice phishing attacks as somehow “low tech” and “low probability” threats.
“I see it as not low-tech at all, because there are a lot of moving parts to phishing these days,” Nixon said. “You have the caller who has the employee on the line, and the person operating the phish kit who needs to spin it up and down fast enough so that it doesn’t get flagged by security companies. Then they have to get the employee on that phishing site and steal their credentials.”
In addition, she said, often there will be yet another co-conspirator whose job it is to use the stolen credentials and log into employee tools. That person may also need to figure out how to make their device pass “posture checks,” a form of device authentication that some companies use to verify that each login is coming only from employer-issued phones or laptops.
For aspiring criminals with little experience in scam calling, there are plenty of sample call transcripts available on these Telegram chat channels that walk one through how to impersonate an IT technician at the targeted company — and how to respond to pushback or skepticism from the employee. Here’s a snippet from one such tutorial that appeared recently in one of the SIM-swapping channels:
“Hello this is James calling from Metro IT department, how’s your day today?”
(yea im doing good, how r u)
i’m doing great, thank you for asking
i’m calling in regards to a ticket we got last week from you guys, saying you guys were having issues with the network connectivity which also interfered with [Microsoft] Edge, not letting you sign in or disconnecting you randomly. We haven’t received any updates to this ticket ever since it was created so that’s why I’m calling in just to see if there’s still an issue or not….”
The TMO UP data referenced above, combined with comments from the SIM-swappers themselves, indicate that while many of their claimed accesses to T-Mobile tools in the middle of 2022 lasted hours on end, both the frequency and duration of these events began to steadily decrease as the year wore on.
T-Mobile declined to discuss what it may have done to combat these apparent intrusions last year. However, one of the groups began to complain loudly in late October 2022 that T-Mobile must have been doing something that was causing their phished access to employee tools to die very soon after they obtained it.
One group even remarked that they suspected T-Mobile’s security team had begun monitoring their chats.
Indeed, the timestamps associated with one group’s TMO UP/TMO DOWN notices show that their claimed access was often limited to less than 15 minutes throughout November and December of 2022.
Whatever the reason, the calendar graphic above clearly shows that the frequency of claimed access to T-Mobile decreased significantly across all three SIM-swapping groups in the waning weeks of 2022.
T-Mobile US reported revenues of nearly $80 billion last year. It currently employs more than 71,000 people in the United States, any one of whom can be a target for these phishers.
T-Mobile declined to answer questions about what it may be doing to beef up employee authentication. But Nicholas Weaver, a researcher and lecturer at University of California, Berkeley’s International Computer Science Institute, said T-Mobile and all the major wireless providers should be requiring employees to use physical security keys for that second factor when logging into company resources.
A U2F device made by Yubikey.
“These breaches should not happen,” Weaver said. “Because T-Mobile should have long ago issued all employees security keys and switched to security keys for the second factor. And because security keys provably block this style of attack.”
The most commonly used security keys are inexpensive USB-based devices. A security key implements a form of multi-factor authentication known as Universal 2nd Factor (U2F), which allows the user to complete the login process simply by inserting the USB key and pressing a button on the device. The key works without the need for any special software drivers.
The allure of U2F devices for multi-factor authentication is that even if an employee who has enrolled a security key for authentication tries to log in at an impostor site, the company’s systems simply refuse to request the security key if the user isn’t on their employer’s legitimate website, and the login attempt fails. Thus, the second factor cannot be phished, either over the phone or Internet.
Nixon said one confounding aspect of SIM-swapping is that these criminal groups tend to recruit teenagers to do their dirty work.
“A huge reason this problem has been allowed to spiral out of control is because children play such a prominent role in this form of breach,” Nixon said.
Nixon said SIM-swapping groups often advertise low-level jobs on places like Roblox and Minecraft, online games that are extremely popular with young adolescent males.
“Statistically speaking, that kind of recruiting is going to produce a lot of people who are underage,” she said. “They recruit children because they’re naive, you can get more out of them, and they have legal protections that other people over 18 don’t have.”
For example, she said, even when underage SIM-swappers are arrested, the offenders tend to go right back to committing the same crimes as soon as they’re released.
In January 2023, T-Mobile disclosed that a “bad actor” stole records on roughly 37 million current customers, including their name, billing address, email, phone number, date of birth, and T-Mobile account number.
In August 2021, T-Mobile acknowledged that hackers made off with the names, dates of birth, Social Security numbers and driver’s license/ID information on more than 40 million current, former or prospective customers who applied for credit with the company. That breach came to light after a hacker began selling the records on a cybercrime forum.
In the shadow of such mega-breaches, any damage from the continuous attacks by these SIM-swapping groups can seem insignificant by comparison. But Nixon says it’s a mistake to dismiss SIM-swapping as a low volume problem.
“Logistically, you may only be able to get a few dozen or a hundred SIM-swaps in a day, but you can pick any customer you want across their entire customer base,” she said. “Just because a targeted account takeover is low volume doesn’t mean it’s low risk. These guys have crews that go and identify people who are high net worth individuals and who have a lot to lose.”
Nixon said another aspect of SIM-swapping that causes cybersecurity defenders to dismiss the threat from these groups is the perception that they are full of low-skilled “script kiddies,” a derisive term used to describe novice hackers who rely mainly on point-and-click hacking tools.
“They underestimate these actors and say this person isn’t technically sophisticated,” she said. “But if you’re rolling around in millions worth of stolen crypto currency, you can buy that sophistication. I know for a fact some of these compromises were at the hands of these ‘script kiddies,’ but they’re not ripping off other people’s scripts so much as hiring people to make scripts for them. And they don’t care what gets the job done, as long as they get to steal the money.”
A recent scoop by Reuters revealed that mobile apps for the U.S. Army and the Centers for Disease Control and Prevention (CDC) were integrating software that sends visitor data to a Russian company called Pushwoosh, which claims to be based in the United States. But that story omitted an important historical detail about Pushwoosh: In 2013, one of its developers admitted to authoring the Pincer Trojan, malware designed to surreptitiously intercept and forward text messages from Android mobile devices.
Pushwoosh says it is a U.S. based company that provides code for software developers to profile smartphone app users based on their online activity, allowing them to send tailor-made notifications. But a recent investigation by Reuters raised questions about the company’s real location and truthfulness.
The Army told Reuters it removed an app containing Pushwoosh in March, citing “security concerns.” The Army app was used by soldiers at one of the nation’s main combat training bases.
Reuters said the CDC likewise recently removed Pushwoosh code from its app over security concerns, after reporters informed the agency Pushwoosh was not based in the Washington D.C. area — as the company had represented — but was instead operated from Novosibirsk, Russia.
Pushwoosh’s software also was found in apps for “a wide array of international companies, influential nonprofits and government agencies from global consumer goods company Unilever and the Union of European Football Associations (UEFA) to the politically powerful U.S. gun lobby, the National Rifle Association (NRA), and Britain’s Labour Party.”
The company’s founder Max Konev told Reuters Pushwoosh “has no connection with the Russian government of any kind” and that it stores its data in the United States and Germany.
But Reuters found that while Pushwoosh’s social media and U.S. regulatory filings present it as a U.S. company based variously in California, Maryland and Washington, D.C., the company’s employees are located in Novosibirsk, Russia.
Reuters also learned that the company’s address in California does not exist, and that two LinkedIn accounts for Pushwoosh employees in Washington, D.C. were fake.
“Pushwoosh never mentioned it was Russian-based in eight annual filings in the U.S. state of Delaware, where it is registered, an omission which could violate state law,” Reuters reported.
Pushwoosh admitted the LinkedIn profiles were fake, but said they were created by a marketing firm to drum up business for the company — not misrepresent its location.
Pushwoosh told Reuters it used addresses in the Washington, D.C. area to “receive business correspondence” during the coronavirus pandemic. A review of the Pushwoosh founder’s online presence via Constella Intelligence shows his Pushwoosh email address was tied to a phone number in Washington, D.C. that was also connected to email addresses and account profiles for over a dozen other Pushwoosh employees.
Pushwoosh was incorporated in Novosibirsk, Russia in 2016.
The dust-up over Pushwoosh came in part from data gathered by Zach Edwards, a security researcher who until recently worked for the Internet Safety Labs, a nonprofit organization that funds research into online threats.
Edwards said Pushwoosh began as Arello-Mobile, and for several years the two co-branded — appearing side by side at various technology expos. Around 2016, he said, the two companies both started using the Pushwoosh name.
A search on Pushwoosh’s code base shows that one of the company’s longtime developers is a 41-year-old from Novosibirsk named Yuri Shmakov. In 2013, KrebsOnSecurity interviewed Shmakov for the story, “Who Wrote the Pincer Android Trojan?” wherein Shmakov acknowledged writing the malware as a freelance project.
Shmakov told me that, based on the client’s specifications, he suspected it might ultimately be put to nefarious uses. Even so, he completed the job and signed his work by including his nickname in the app’s code.
“I was working on this app for some months, and I was hoping that it would be really helpful,” Shmakov wrote. “[The] idea of this app is that you can set it up as a spam filter…block some calls and SMS remotely, from a Web service. I hoped that this will be [some kind of] blacklist, with logging about blocked [messages/calls]. But of course, I understood that client [did] not really want this.”
Shmakov did not respond to requests for comment. His LinkedIn profile says he stopped working for Arello Mobile in 2016, and that he currently is employed full-time as the Android team leader at an online betting company.
In a blog post responding to the Reuters story, Pushwoosh said it is a privately held company incorporated under the state laws of Delaware, USA, and that Pushwoosh Inc. was never owned by any company registered in the Russian Federation.
“Pushwoosh Inc. used to outsource development parts of the product to the Russian company in Novosibirsk, mentioned in the article,” the company said. “However, in February 2022, Pushwoosh Inc. terminated the contract.”
However, Edwards noted that dozens of developer subdomains on Pushwoosh’s main domain still point to JSC Avantel, an Internet provider based in Novosibirsk, Russia.
Pushwoosh employees posing at a company laser tag event.
Edwards said the U.S. Army’s app had a custom Pushwoosh configuration that did not appear on any other customer implementation.
“It had an extremely custom setup that existed nowhere else,” Edwards said. “Originally, it was an in-app Web browser, where it integrated a Pushwoosh javascript so that any time a user clicked on links, data went out to Pushwoosh and they could push back whatever they wanted through the in-app browser.”
An Army Times article published the day after the Reuters story ran said at least 1,000 people downloaded the app, which “delivered updates for troops at the National Training Center on Fort Irwin, Calif., a critical waypoint for deploying units to test their battlefield prowess before heading overseas.”
In April 2022, roughly 4,500 Army personnel converged on the National Training Center for a war games exercise on how to use lessons learned from Russia’s war against Ukraine to prepare for future fights against a major adversary such as Russia or China.
Edwards said despite Pushwoosh’s many prevarications, the company’s software doesn’t appear to have done anything untoward to its customers or users.
“Nothing they did has been seen to be malicious,” he said. “Other than completely lying about where they are, where their data is being hosted, and where they have infrastructure.”
Edwards also found Pushwoosh’s technology embedded in nearly two dozen mobile apps that were sold to cities and towns across Illinois as a way to help citizens access general information about their local communities and officials.
The Illinois apps that bundled Pushwoosh’s technology were produced by a company called Government 311, which is owned by Bill McCarty, the current director of the Springfield Office of Budget and Management. A 2014 story in The State Journal-Register said Gov 311’s pricing was based on population, and that the app would cost around $2,500 per year for a city with approximately 25,000 people.
McCarty told KrebsOnSecurity that his company stopped using Pushwoosh “years ago,” and that it now relies on its own technology to provide push notifications through its 311 apps.
But Edwards found some of the 311 apps still try to phone home to Pushwoosh, such as the 311 app for Riverton, Ill.
“Riverton ceased being a client several years ago, which [is] probably why their app was never updated to change out Pushwoosh,” McCarty explained. “We are in the process of updating all client apps and a website refresh. As part of that, old unused apps like Riverton 311 will be deleted.”
Edwards said it’s far from clear how many other state and local government apps and Web sites rely on technology that sends user data to U.S. adversaries overseas. In July, Congress introduced an amended version of the Intelligence Authorization Act for 2023, which included a new section focusing on data drawn from online ad auctions that could be used to geolocate individuals or gain other information about them.
Business Insider reports that if this section makes it into the final version — which the Senate also has to pass — the Office for the Director of National Intelligence (ODNI) will have 60 days after the Act becomes law to produce a risk assessment. The assessment will look into “the counterintelligence risks of, and the exposure of intelligence community personnel to, tracking by foreign adversaries through advertising technology data,” the Act states.
Edwards says he’s hoping those changes pass, because what he found with Pushwoosh is likely just a drop in a bucket.
“I’m hoping that Congress acts on that,” he said. “If they were to put a requirement that there’s an annual audit of risks from foreign ad tech, that would at least force people to identify and document those connections.”
The 911 service as it exists today.
For the past seven years, an online service known as 911 has sold access to hundreds of thousands of Microsoft Windows computers daily, allowing customers to route their Internet traffic through PCs in virtually any country or city around the globe — but predominantly in the United States. 911 says its network is made up entirely of users who voluntarily install its “free VPN” software. But new research shows the proxy service has a long history of purchasing installations via shady “pay-per-install” affiliate marketing schemes, some of which 911 operated on its own.
911[.]re is one of the original “residential proxy” networks, which allow someone to rent a residential IP address to use as a relay for his/her Internet communications, providing anonymity and the advantage of being perceived as a residential user surfing the web.
From a website’s perspective, the IP traffic of a residential proxy network user appears to originate from the rented residential IP address, not from the proxy service customer. These services can be used in a legitimate manner for several business purposes — such as price comparisons or sales intelligence — but they are massively abused for hiding cybercrime activity because they can make it difficult to trace malicious traffic to its original source.
Residential proxy services are often marketed to people seeking the ability to evade country-specific blocking by the major movie and media streaming providers. But some of them — like 911 — build their networks in part by offering “free VPN” or “free proxy” services that are powered by software which turns the user’s PC into a traffic relay for other users. In this scenario, users indeed get to use a free VPN service, but they are often unaware that doing so will turn their computer into a proxy that lets others use their Internet address to transact online.
The current prices for 911’s proxies.
Researchers at the University of Sherbrooke in Canada recently published an analysis of 911, and found there were roughly 120,000 PCs for rent via the service, with the largest number of them located in the United States.
“The 911[.]re network uses at least two free VPN services to lure its users to install a malware-like software that achieves persistence on the user’s computer,” the researchers wrote. “During the research we identified two free VPN services that [use] a subterfuge to lure users to install software that looks legitimate but makes them part of the network. These two software are currently unknown to most if not all antivirus companies.”
A depiction of the Proxygate service. Image: University of Sherbrooke.
The researchers concluded that 911 is supported by a “mid scale botnet-like infrastructure that operates in several networks, such as corporate, government and critical infrastructure.” The Canadian team said they found many of the 911 nodes available for rent were situated within several major US-based universities and colleges, critical infrastructures such as clean water, defense contractors, law enforcement and government networks.
Highlighting the risk that 911 nodes could pose to internal corporate networks, they observed that “the infection of a node enables the 911.re user to access shared resources on the network such as local intranet portals or other services.”
“It also enables the end user to probe the LAN network of the infected node,” the paper continues. “Using the internal router, it would be possible to poison the DNS cache of the LAN router of the infected node, enabling further attacks.”
The 911 user interface, as it existed when the service first launched in 2016.
A review of the clues left behind by 911’s early days on the Internet paint a more complete picture of this long-running proxy network. The domain names used by 911 over the years have a few common elements in their original WHOIS registration records, including the address ustraffic@qq.com and a Yunhe Wang from Beijing.
That ustraffic email is tied to a small number of interesting domains, including browsingguard[.]com, cleantraffic[.]net, execlean[.]net, proxygate[.]net, and flashupdate[.]net.
A cached copy of flashupdate[.]net available at the Wayback Machine shows that in 2016 this domain was used for the “ExE Bucks” affiliate program, a pay-per-install business which catered to people already running large collections of hacked computers or compromised websites. Affiliates were paid a set amount for each installation of the software, with higher commissions for installs in more desirable nations, particularly Europe, Canada and the United States.
“We load only one software — it’s a Socks5 proxy program,” read the message to ExE Bucks affiliates. The website said affiliates were free to spread the proxy software by any means available (i.e. “all promotion methods allowed”). The website’s copyright suggests the ExE Bucks affiliate program dates back to 2012.
A cached copy of flashupdate[.]net circa 2016, which shows it was the home of a pay-per-install affiliate program that incentivized the silent installation of its software. “FUD” in the ad above refers to software and download links that are “Fully UnDetectable” as suspicious or malicious by all antivirus software.
Another domain tied to the ustraffic@qq.com email in 2016 was ExeClean[.]net, a service that advertised to cybercriminals seeking to obfuscate their malicious software so that it goes undetected by all or at least most of the major antivirus products on the market.
“Our technology ensures the maximum security from reverse engineering and antivirus detections,” ExEClean promised.
The Exe Clean service made malware look like goodware to antivirus products.
Yet another domain connected to the ustraffic email is p2pshare[.]net, which advertised “free unlimited internet file-sharing platform” for those who agreed to install their software.
p2pshare.net, which bundled 911 proxy with an application that promised access to free unlimited internet file-sharing.
Still more domains associated with ustraffic@qq.com suggest 911’s proxy has been disguised as security updates for video player plugins, including flashplayerupdate[.]xyz, mediaplayerupdate[.]xyz, and videoplayerupdate[.]xyz.
The earliest version of the 911 website available from the Wayback Machine is from 2016. A sister service called proxygate[.]net launched roughly a year prior to 911 as a “free” public test of the budding new residential proxy service. “Basically using clients to route for everyone,” was how Proxygate described itself in 2016.
For more than a year after its founding, the 911 website was written entirely in Simplified Chinese. The service has only ever accepted payment via virtual currencies such as Bitcoin and Monero, as well as Alipay and China UnionPay, both payment platforms based in China.
Initially, the terms and conditions of 911’s “End User License Agreement (EULA) named a company called Wugaa Enterprises LLC, which was registered in California in 2016. Records from the California Secretary of State office show that in November 2016, Wugaa Enterprises said it was in the Internet advertising business, and had named as its CEO as one Nicolae Aurelian Mazgarean of Brasov, Romania.
A search of European VAT numbers shows the same Brasov, RO address tied to an enterprise called PPC Leads SRL (in the context of affiliate-based marketing, “PPC” generally refers to the term “pay-per-click”).
911’s EULA would later change its company name and address in 2017, to International Media Ltd. in the British Virgin Islands. That is the same information currently displayed on the 911 website.
The EULA attached to 911 software downloaded from browsingguard[.]com (tied to the same ustraffic@qq email that registered 911) references a company called Gold Click Limited. According to the UK Companies House, Gold Click Limited was registered in 2016 to a 34-year-old Yunhe Wang from Beijing City. Many of the WHOIS records for the above mentioned domains also include the name Yunhe Wang, or some variation thereof.
In a response to questions from KrebsOnSecurity, 911 said the researchers were wrong, and that 911 has nothing to do with any of the other domains mentioned above.
“We have 911 SDK link and how it works described clearly in the “Terms of use” of affiliated partners products, and we have details of how the community powered network works on our webpages,” read an email response.
“Besides that, for protecting the end users, we banned many domains’ access and blocked the vulnerable ports, e.g. spamming emails, and torrent is not possible from the 911 network,” the reply continued. “Same as scanning and many others…Accessing to the Lan network and router is also blocked. We are monitoring 911 user’s account closely, once any abnormal behavior detected, we suspend the user’s account right away.”
911 has remained one of the most popular services among denizens of the cybercrime underground for years, becoming almost shorthand for connecting to that “last mile” of cybercrime. Namely, the ability to route one’s malicious traffic through a computer that is geographically close to the consumer whose credit card they’re about to charge at some website, or whose bank account they’re about to empty.
Given the frequency with which 911 has been praised by cybercrooks on the top forums, it was odd to find the proprietors of 911 do not appear to have created any official support account for the service on any of several dozen forums reviewed by this author going back a decade. However there are two cybercriminal identities on the forums that have responded to individual 911 help requests, and who promoted the sale of 911 accounts via their handles.
Both of these identities were active on the crime forum fl.l33t[.]su between 2016 and 2019. The user “Transfer” advertised and sold access to 911 from 2016 to 2018, amid many sales threads where they advertised expensive electronics and other consumer goods that were bought online with stolen credit cards.
In a 2017 discussion on fl.l33t[.]su, the user who picked the handle “527865713” could be seen answering private messages in response to help inquiries seeking someone at 911. That identity is tied to an individual who for years advertised the ability to receive and relay large wire transfers from China.
One ad from this user in 2016 offered a “China wire service” focusing on Western Union payments, where “all transfers are accepted in China.” The service charged 20 percent of all “scam wires,” unauthorized wire transfers resulting from bank account takeovers or scams like CEO impersonation schemes.
In August 2021, 911’s biggest competitor — a 15-year-old proxy network built on malware-compromised PCs called VIP72 — abruptly closed up shop. Almost overnight, an overwhelming number of former VIP72 customers began shifting their proxy activities to 911.
The login page for VIP72, until recently 911’s largest competitor.
That’s according to Riley Kilmer, co-founder of Spur.us — a security company that monitors anonymity services. Kilmer said 911 also gained an influx of new customers after the Jan. 2022 closure of LuxSocks, another malware-based proxy network.
“911’s user base skyrocketed after VIP72 and then LuxSocks went away,” Kilmer said. “And it’s not hard to see why. 911 and VIP72 are both Windows-based apps that operate in a similar way, where you buy private access to IPs.”
Kilmer said 911 is interesting because it appears to be based in China, while nearly all of the other major proxy networks are Russian-backed or Russian-based.
“They have two basic methods to get new IPs,” Kilmer said. “The free VPN apps, and the other is trojanized torrents. They’ll re-upload Photoshop and stuff like that so that it’s backdoored with the 911 proxy. They claim the proxy is bundled with legitimate software and that users all agree to their Terms of Service, meanwhile they can hide behind the claim that it was some affiliate who installed the software, not them.”
Kilmer said at last count, 911 had nearly 200,000 proxy nodes for sale, spanning more than 200 countries: The largest geographic concentration is the United States, where more than 42,000 proxies are currently for rent by the service.
Beware of “free” or super low-cost VPN services. Proper VPN services are not cheap to operate, so the revenue for the service has to come from somewhere. And there are countless “free” VPN services that are anything but, as we’ve seen with 911.
In general, the rule of thumb for transacting online is that if you’re not the paying customer, then you and/or your devices are probably the product that’s being sold to others. Many free VPN services will enlist users as VPN nodes for others to use, and some even offset costs by collecting and reselling data from their users.
All VPN providers claim to prioritize the privacy of their users, but many then go on to collect and store all manner of personal and financial data from those customers. Others are fairly opaque about their data collection and retention policies.
I’ve largely avoided wading into the fray about which VPN services are best, but there are so many shady and just plain bad ones out there that I’d be remiss if I didn’t mention one VPN provider whose business practices and transparency of operation consistently distinguish them from the rest. If maintaining your privacy and anonymity are primary concerns for you as a VPN user, check out Mullvad.net.
Let me make clear that KrebsOnSecurity does not have any financial or business ties to this company (for the avoidance of doubt, this post doesn’t even link to them). I mention it only because I’ve long been impressed with their candor and openness, and because Mullvad goes out of its way to discourage customers from sharing personal or financial data.
To that end, Mullvad will even accept mailed payments of cash to fund accounts, quite a rarity these days. More importantly, the service doesn’t ask users to share phone numbers, email addresses or any other personal information. Nor does it require customers to create passwords: Each subscription can be activated just by entering a Mullvad account number (woe to those who lose their account number).
I wish more companies would observe this remarkably economical security practice, which boils down to the mantra, “You don’t have to protect what you don’t collect.”
Update, July 24, 11:15 a.m. ET: 911’s homepage now includes a banner saying the service has halted new registrations and payments. “We are reviewing our network and adding a series of security measures to prevent misuse of our services,” the message reads. “Proxy balance top-up and new user registration are closed. We are reviewing every existing user, to ensure their usage is legit and [in] compliance with our Terms of Service.”
Update, July 30, 10:07 a.m. ET: 911 announced on July 28 that it is permanently closing down, following a series of data breaches this month that 911 says resulted in the deletion of customer data.
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