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The U.S. Department of Justice (DOJ) today said they arrested the alleged operator of 911 S5, a ten-year-old online anonymity service that was powered by what the director of the FBI called “likely the world’s largest botnet ever.” The arrest coincided with the seizure of the 911 S5 website and supporting infrastructure, which the government says turned computers running various “free VPN” products into Internet traffic relays that facilitated billions of dollars in online fraud and cybercrime.
The Cloud Router homepage, which was seized by the FBI this past weekend. Cloud Router was previously called 911 S5.
On May 24, authorities in Singapore arrested the alleged creator and operator of 911 S5, a 35-year-old Chinese national named YunHe Wang. In a statement on his arrest today, the DOJ said 911 S5 enabled cybercriminals to bypass financial fraud detection systems and steal billions of dollars from financial institutions, credit card issuers, and federal lending programs.
For example, the government estimates that 560,000 fraudulent unemployment insurance claims originated from compromised Internet addresses, resulting in a confirmed fraudulent loss exceeding $5.9 billion.
“Additionally, in evaluating suspected fraud loss to the Economic Injury Disaster Loan (EIDL) program, the United States estimates that more than 47,000 EIDL applications originated from IP addresses compromised by 911 S5,” the DOJ wrote. “Millions of dollars more were similarly identified by financial institutions in the United States as loss originating from IP addresses compromised by 911 S5.”
From 2015 to July 2022, 911 S5 sold access to hundreds of thousands of Microsoft Windows computers daily, as “proxies” that allowed customers to route their Internet traffic through PCs in virtually any country or city around the globe — but predominantly in the United States.
911 S5 built its proxy network mainly by offering “free” virtual private networking (VPN) services. 911’s VPN performed largely as advertised for the user — allowing them to surf the web anonymously — but it also quietly turned the user’s computer into a traffic relay for paying 911 S5 customers.
911 S5’s reliability and extremely low prices quickly made it one of the most popular services among denizens of the cybercrime underground, and the service became almost shorthand for connecting to that “last mile” of cybercrime. Namely, the ability to route one’s malicious traffic through a computer that is geographically close to the consumer whose stolen credit card is about to be used, or whose bank account is about to be emptied.
The prices page for 911 S5, circa July 2022. $28 would let users cycle through 150 proxies on this popular service.
KrebsOnSecurity first identified Mr. Wang as the proprietor of the popular service in a deep dive on 911 S5 published in July 2022. That story showed that 911 S5 had a history of paying people to install its software by secretly bundling it with other software — including fake security updates for common programs like Flash Player, and “cracked” or pirated commercial software distributed on file-sharing networks.
Ten days later, 911 S5 closed up shop, claiming it had been hacked. But experts soon tracked the reemergence of the proxy network by another name: Cloud Router.
The announcement of Wang’s arrest came less than 24 hours after the U.S. Department of the Treasury sanctioned Wang and two associates, as well as several companies the men allegedly used to launder the nearly $100 million in proceeds from 911 S5 and Cloud Router customers.
Cloud Router’s homepage now features a notice saying the domain has been seized by the U.S. government. In addition, the DOJ says it worked with authorities in Singapore, Thailand and Germany to search residences tied to the defendant, and seized approximately $30 million in assets.
The Cloud Router homepage now features a seizure notice from the FBI in multiple languages.
Those assets included a 2022 Ferrari F8 Spider S-A, a BMW i8, a BMW X7 M50d, a Rolls Royce, more than a dozen domestic and international bank accounts, over two dozen cryptocurrency wallets, several luxury wristwatches, and 21 residential or investment properties.
The government says Wang is charged with conspiracy to commit computer fraud, substantive computer fraud, conspiracy to commit wire fraud, and conspiracy to commit money laundering. If convicted on all counts, he faces a maximum penalty of 65 years in prison.
Brett Leatherman, deputy assistant director of the FBI’s Cyber Division, said the DOJ is working with the Singaporean government on extraditing Wang to face charges in the United States.
Leatherman encouraged Internet users to visit a new FBI webpage that can help people determine whether their computers may be part of the 911 S5 botnet, which the government says spanned more than 19 million individual computers in at least 190 countries.
Leatherman said 911 S5 and Cloud Router used several “free VPN” brands to lure consumers into installing the proxy service, including MaskVPN, DewVPN, PaladinVPN, Proxygate, Shield VPN, and ShineVPN.
“American citizens who didn’t know that their IP space was being utilized to attack US businesses or defraud the U.S. government, they were unaware,” Leatherman said. “But these kind of operations breed that awareness.”
The U.S. Department of the Treasury today unveiled sanctions against three Chinese nationals for allegedly operating 911 S5, an online anonymity service that for many years was the easiest and cheapest way to route one’s Web traffic through malware-infected computers around the globe. KrebsOnSecurity identified one of the three men in a July 2022 investigation into 911 S5, which was massively hacked and then closed ten days later.
The 911 S5 botnet-powered proxy service, circa July 2022.
From 2015 to July 2022, 911 S5 sold access to hundreds of thousands of Microsoft Windows computers daily, as “proxies” that allowed customers to route their Internet traffic through PCs in virtually any country or city around the globe — but predominantly in the United States.
911 built its proxy network mainly by offering “free” virtual private networking (VPN) services. 911’s VPN performed largely as advertised for the user — allowing them to surf the web anonymously — but it also quietly turned the user’s computer into a traffic relay for paying 911 S5 customers.
911 S5’s reliability and extremely low prices quickly made it one of the most popular services among denizens of the cybercrime underground, and the service became almost shorthand for connecting to that “last mile” of cybercrime. Namely, the ability to route one’s malicious traffic through a computer that is geographically close to the consumer whose stolen credit card is about to be used, or whose bank account is about to be emptied.
In July 2022, KrebsOnSecurity published a deep dive into 911 S5, which found the people operating this business had a history of encouraging the installation of their proxy malware by any means available. That included paying affiliates to distribute their proxy software by secretly bundling it with other software.
A cached copy of flashupdate dot net, a pay-per-install affiliate program that incentivized the silent installation of 911’s proxy software.
That story named Yunhe Wang from Beijing as the apparent owner or manager of the 911 S5 proxy service. In today’s Treasury action, Mr. Wang was named as the primary administrator of the botnet that powered 911 S5.
“A review of records from network infrastructure service providers known to be utilized by 911 S5 and two Virtual Private Networks (VPNs) specific to the botnet operation (MaskVPN and DewVPN) showed Yunhe Wang as the registered subscriber to those providers’ services,” reads the Treasury announcement.
Update, May 29, 12:26 p.m. ET: The U.S. Department of Justice (DOJ) just announced they have arrested Wang in connection with the 911 S5 botnet. The DOJ says 911 S5 customers have stolen billions of dollars from financial institutions, credit card issuers, and federal lending programs.
“911 S5 customers allegedly targeted certain pandemic relief programs,” a DOJ statement on the arrest reads. “For example, the United States estimates that 560,000 fraudulent unemployment insurance claims originated from compromised IP addresses, resulting in a confirmed fraudulent loss exceeding $5.9 billion. Additionally, in evaluating suspected fraud loss to the Economic Injury Disaster Loan (EIDL) program, the United States estimates that more than 47,000 EIDL applications originated from IP addresses compromised by 911 S5. Millions of dollars more were similarly identified by financial institutions in the United States as loss originating from IP addresses compromised by 911 S5.”
The sanctions say Jingping Liu was Yunhe Wang’s co-conspirator in the laundering of criminally derived proceeds generated from 911 S5, mainly virtual currency. The government alleges the virtual currencies paid by 911 S5 users were converted into U.S. dollars using over-the-counter vendors who wired and deposited funds into bank accounts held by Liu.
“Jingping Liu assisted Yunhe Wang by laundering criminally derived proceeds through bank accounts held in her name that were then utilized to purchase luxury real estate properties for Yunhe Wang,” the document continues. “These individuals leveraged their malicious botnet technology to compromise personal devices, enabling cybercriminals to fraudulently secure economic assistance intended for those in need and to terrorize our citizens with bomb threats.”
The third man sanctioned is Yanni Zheng, a Chinese national the U.S. Treasury says acted as an attorney for Wang and his firm — Spicy Code Company Limited — and helped to launder proceeds from the business into real estate holdings. Spicy Code Company was also sanctioned, as well as Wang-controlled properties Tulip Biz Pattaya Group Company Limited, and Lily Suites Company Limited.
Ten days after the July 2022 story here on 911 S5, the proxy network abruptly closed up shop, citing a data breach that destroyed key components of its business operations.
In the months that followed, however, 911 S5 would resurrect itself under a different name: Cloud Router. That’s according to spur.us, a U.S.-based startup that tracks proxy and VPN services. In February 2024, Spur published research showing the Cloud Router operators reused many of the same components from 911 S5, making it relatively simple to draw a connection between the two.
The Cloud Router homepage, which according to Spur has been unreachable since this past weekend.
Spur found that Cloud Router was being powered by a new VPN service called PaladinVPN, which made it much more explicit to users that their Internet connections were going to be used to relay traffic for others. At the time, Spur found Cloud Router had more than 140,000 Internet addresses for rent.
Spur co-founder Riley Kilmer said Cloud Router appears to have suspended or ceased operations sometime this past weekend. Kilmer said the number of proxies advertised by the service had been trending downwards quite recently before the website suddenly went offline.
Cloud Router’s homepage is currently populated by a message from Cloudflare saying the site’s domain name servers are pointing to a “prohibited IP.”
You’ve probably never heard of “16Shop,” but there’s a good chance someone using it has tried to phish you.
A 16Shop phishing page spoofing Apple and targeting Japanese users. Image: Akamai.com.
The international police organization INTERPOL said last week it had shuttered the notorious 16Shop, a popular phishing-as-a-service platform launched in 2017 that made it simple for even complete novices to conduct complex and convincing phishing scams. INTERPOL said authorities in Indonesia arrested the 21-year-old proprietor and one of his alleged facilitators, and that a third suspect was apprehended in Japan.
The INTERPOL statement says the platform sold hacking tools to compromise more than 70,000 users in 43 countries. Given how long 16Shop has been around and how many paying customers it enjoyed over the years, that number is almost certainly highly conservative.
Also, the sale of “hacking tools” doesn’t quite capture what 16Shop was all about: It was a fully automated phishing platform that gave its thousands of customers a series of brand-specific phishing kits to use, and provided the domain names needed to host the phishing pages and receive any stolen credentials.
Security experts investigating 16Shop found the service used an application programming interface (API) to manage its users, an innovation that allowed its proprietors to shut off access to customers who failed to pay a monthly fee, or for those attempting to copy or pirate the phishing kit.
16Shop also localized phishing pages in multiple languages, and the service would display relevant phishing content depending on the victim’s geolocation.
Various 16Shop lures for Apple users in different languages. Image: Akamai.
For example, in 2019 McAfee found that for targets in Japan, the 16Shop kit would also collect Web ID and Card Password, while US victims will be asked for their Social Security Number.
“Depending on location, 16Shop will also collect ID numbers (including Civil ID, National ID, and Citizen ID), passport numbers, social insurance numbers, sort codes, and credit limits,” McAfee wrote.
In addition, 16Shop employed various tricks to help its users’ phishing pages stay off the radar of security firms, including a local “blacklist” of Internet addresses tied to security companies, and a feature that allowed users to block entire Internet address ranges from accessing phishing pages.
The INTERPOL announcement does not name any of the suspects arrested in connection with the 16Shop investigation. However, a number of security firms — including Akamai, McAfee and ZeroFox, previously connected the service to a young Indonesian man named Riswanda Noor Saputra, who sold 16Shop under the hacker handle “Devilscream.”
According to the Indonesian security blog Cyberthreat.id, Saputra admitted being the administrator of 16Shop, but told the publication he handed the project off to others by early 2020.
16Shop documentation instructing operators on how to deploy the kit. Image: ZeroFox.
Nevertheless, Cyberthreat reported that Devilscream was arrested by Indonesian police in late 2021 as part of a collaboration between INTERPOL and the U.S. Federal Bureau of Investigation (FBI). Still, researchers who tracked 16Shop since its inception say Devilscream was not the original proprietor of the phishing platform, and he may not be the last.
It is not uncommon for cybercriminals to accidentally infect their own machines with password-stealing malware, and that is exactly what seems to have happened with one of the more recent administrators of 16Shop.
Constella Intelligence, a data breach and threat actor research platform, now allows users to cross-reference popular cybercrime websites and denizens of these forums with inadvertent malware infections by information-stealing trojans. A search in Constella on 16Shop’s domain name shows that in mid-2022, a key administrator of the phishing service infected their Microsoft Windows desktop computer with the Redline information stealer trojan — apparently by downloading a cracked (and secretly backdoored) copy of Adobe Photoshop.
Redline infections steal gobs of data from the victim machine, including a list of recent downloads, stored passwords and authentication cookies, as well as browser bookmarks and auto-fill data. Those records indicate the 16Shop admin used the nicknames “Rudi” and “Rizki/Rizky,” and maintained several Facebook profiles under these monikers.
It appears this user’s full name (or at least part of it) is Rizky Mauluna Sidik, and they are from Bandung in West Java, Indonesia. One of this user’s Facebook pages says Rizky is the chief executive officer and founder of an entity called BandungXploiter, whose Facebook page indicates it is a group focused mainly on hacking and defacing websites.
A LinkedIn profile for Rizky says he is a backend Web developer in Bandung who earned a bachelor’s degree in information technology in 2020. Mr. Rizky did not respond to requests for comment.
The 911 service as it exists today.
For the past seven years, an online service known as 911 has sold access to hundreds of thousands of Microsoft Windows computers daily, allowing customers to route their Internet traffic through PCs in virtually any country or city around the globe — but predominantly in the United States. 911 says its network is made up entirely of users who voluntarily install its “free VPN” software. But new research shows the proxy service has a long history of purchasing installations via shady “pay-per-install” affiliate marketing schemes, some of which 911 operated on its own.
911[.]re is one of the original “residential proxy” networks, which allow someone to rent a residential IP address to use as a relay for his/her Internet communications, providing anonymity and the advantage of being perceived as a residential user surfing the web.
From a website’s perspective, the IP traffic of a residential proxy network user appears to originate from the rented residential IP address, not from the proxy service customer. These services can be used in a legitimate manner for several business purposes — such as price comparisons or sales intelligence — but they are massively abused for hiding cybercrime activity because they can make it difficult to trace malicious traffic to its original source.
Residential proxy services are often marketed to people seeking the ability to evade country-specific blocking by the major movie and media streaming providers. But some of them — like 911 — build their networks in part by offering “free VPN” or “free proxy” services that are powered by software which turns the user’s PC into a traffic relay for other users. In this scenario, users indeed get to use a free VPN service, but they are often unaware that doing so will turn their computer into a proxy that lets others use their Internet address to transact online.
The current prices for 911’s proxies.
Researchers at the University of Sherbrooke in Canada recently published an analysis of 911, and found there were roughly 120,000 PCs for rent via the service, with the largest number of them located in the United States.
“The 911[.]re network uses at least two free VPN services to lure its users to install a malware-like software that achieves persistence on the user’s computer,” the researchers wrote. “During the research we identified two free VPN services that [use] a subterfuge to lure users to install software that looks legitimate but makes them part of the network. These two software are currently unknown to most if not all antivirus companies.”
A depiction of the Proxygate service. Image: University of Sherbrooke.
The researchers concluded that 911 is supported by a “mid scale botnet-like infrastructure that operates in several networks, such as corporate, government and critical infrastructure.” The Canadian team said they found many of the 911 nodes available for rent were situated within several major US-based universities and colleges, critical infrastructures such as clean water, defense contractors, law enforcement and government networks.
Highlighting the risk that 911 nodes could pose to internal corporate networks, they observed that “the infection of a node enables the 911.re user to access shared resources on the network such as local intranet portals or other services.”
“It also enables the end user to probe the LAN network of the infected node,” the paper continues. “Using the internal router, it would be possible to poison the DNS cache of the LAN router of the infected node, enabling further attacks.”
The 911 user interface, as it existed when the service first launched in 2016.
A review of the clues left behind by 911’s early days on the Internet paint a more complete picture of this long-running proxy network. The domain names used by 911 over the years have a few common elements in their original WHOIS registration records, including the address ustraffic@qq.com and a Yunhe Wang from Beijing.
That ustraffic email is tied to a small number of interesting domains, including browsingguard[.]com, cleantraffic[.]net, execlean[.]net, proxygate[.]net, and flashupdate[.]net.
A cached copy of flashupdate[.]net available at the Wayback Machine shows that in 2016 this domain was used for the “ExE Bucks” affiliate program, a pay-per-install business which catered to people already running large collections of hacked computers or compromised websites. Affiliates were paid a set amount for each installation of the software, with higher commissions for installs in more desirable nations, particularly Europe, Canada and the United States.
“We load only one software — it’s a Socks5 proxy program,” read the message to ExE Bucks affiliates. The website said affiliates were free to spread the proxy software by any means available (i.e. “all promotion methods allowed”). The website’s copyright suggests the ExE Bucks affiliate program dates back to 2012.
A cached copy of flashupdate[.]net circa 2016, which shows it was the home of a pay-per-install affiliate program that incentivized the silent installation of its software. “FUD” in the ad above refers to software and download links that are “Fully UnDetectable” as suspicious or malicious by all antivirus software.
Another domain tied to the ustraffic@qq.com email in 2016 was ExeClean[.]net, a service that advertised to cybercriminals seeking to obfuscate their malicious software so that it goes undetected by all or at least most of the major antivirus products on the market.
“Our technology ensures the maximum security from reverse engineering and antivirus detections,” ExEClean promised.
The Exe Clean service made malware look like goodware to antivirus products.
Yet another domain connected to the ustraffic email is p2pshare[.]net, which advertised “free unlimited internet file-sharing platform” for those who agreed to install their software.
p2pshare.net, which bundled 911 proxy with an application that promised access to free unlimited internet file-sharing.
Still more domains associated with ustraffic@qq.com suggest 911’s proxy has been disguised as security updates for video player plugins, including flashplayerupdate[.]xyz, mediaplayerupdate[.]xyz, and videoplayerupdate[.]xyz.
The earliest version of the 911 website available from the Wayback Machine is from 2016. A sister service called proxygate[.]net launched roughly a year prior to 911 as a “free” public test of the budding new residential proxy service. “Basically using clients to route for everyone,” was how Proxygate described itself in 2016.
For more than a year after its founding, the 911 website was written entirely in Simplified Chinese. The service has only ever accepted payment via virtual currencies such as Bitcoin and Monero, as well as Alipay and China UnionPay, both payment platforms based in China.
Initially, the terms and conditions of 911’s “End User License Agreement (EULA) named a company called Wugaa Enterprises LLC, which was registered in California in 2016. Records from the California Secretary of State office show that in November 2016, Wugaa Enterprises said it was in the Internet advertising business, and had named as its CEO as one Nicolae Aurelian Mazgarean of Brasov, Romania.
A search of European VAT numbers shows the same Brasov, RO address tied to an enterprise called PPC Leads SRL (in the context of affiliate-based marketing, “PPC” generally refers to the term “pay-per-click”).
911’s EULA would later change its company name and address in 2017, to International Media Ltd. in the British Virgin Islands. That is the same information currently displayed on the 911 website.
The EULA attached to 911 software downloaded from browsingguard[.]com (tied to the same ustraffic@qq email that registered 911) references a company called Gold Click Limited. According to the UK Companies House, Gold Click Limited was registered in 2016 to a 34-year-old Yunhe Wang from Beijing City. Many of the WHOIS records for the above mentioned domains also include the name Yunhe Wang, or some variation thereof.
In a response to questions from KrebsOnSecurity, 911 said the researchers were wrong, and that 911 has nothing to do with any of the other domains mentioned above.
“We have 911 SDK link and how it works described clearly in the “Terms of use” of affiliated partners products, and we have details of how the community powered network works on our webpages,” read an email response.
“Besides that, for protecting the end users, we banned many domains’ access and blocked the vulnerable ports, e.g. spamming emails, and torrent is not possible from the 911 network,” the reply continued. “Same as scanning and many others…Accessing to the Lan network and router is also blocked. We are monitoring 911 user’s account closely, once any abnormal behavior detected, we suspend the user’s account right away.”
911 has remained one of the most popular services among denizens of the cybercrime underground for years, becoming almost shorthand for connecting to that “last mile” of cybercrime. Namely, the ability to route one’s malicious traffic through a computer that is geographically close to the consumer whose credit card they’re about to charge at some website, or whose bank account they’re about to empty.
Given the frequency with which 911 has been praised by cybercrooks on the top forums, it was odd to find the proprietors of 911 do not appear to have created any official support account for the service on any of several dozen forums reviewed by this author going back a decade. However there are two cybercriminal identities on the forums that have responded to individual 911 help requests, and who promoted the sale of 911 accounts via their handles.
Both of these identities were active on the crime forum fl.l33t[.]su between 2016 and 2019. The user “Transfer” advertised and sold access to 911 from 2016 to 2018, amid many sales threads where they advertised expensive electronics and other consumer goods that were bought online with stolen credit cards.
In a 2017 discussion on fl.l33t[.]su, the user who picked the handle “527865713” could be seen answering private messages in response to help inquiries seeking someone at 911. That identity is tied to an individual who for years advertised the ability to receive and relay large wire transfers from China.
One ad from this user in 2016 offered a “China wire service” focusing on Western Union payments, where “all transfers are accepted in China.” The service charged 20 percent of all “scam wires,” unauthorized wire transfers resulting from bank account takeovers or scams like CEO impersonation schemes.
In August 2021, 911’s biggest competitor — a 15-year-old proxy network built on malware-compromised PCs called VIP72 — abruptly closed up shop. Almost overnight, an overwhelming number of former VIP72 customers began shifting their proxy activities to 911.
The login page for VIP72, until recently 911’s largest competitor.
That’s according to Riley Kilmer, co-founder of Spur.us — a security company that monitors anonymity services. Kilmer said 911 also gained an influx of new customers after the Jan. 2022 closure of LuxSocks, another malware-based proxy network.
“911’s user base skyrocketed after VIP72 and then LuxSocks went away,” Kilmer said. “And it’s not hard to see why. 911 and VIP72 are both Windows-based apps that operate in a similar way, where you buy private access to IPs.”
Kilmer said 911 is interesting because it appears to be based in China, while nearly all of the other major proxy networks are Russian-backed or Russian-based.
“They have two basic methods to get new IPs,” Kilmer said. “The free VPN apps, and the other is trojanized torrents. They’ll re-upload Photoshop and stuff like that so that it’s backdoored with the 911 proxy. They claim the proxy is bundled with legitimate software and that users all agree to their Terms of Service, meanwhile they can hide behind the claim that it was some affiliate who installed the software, not them.”
Kilmer said at last count, 911 had nearly 200,000 proxy nodes for sale, spanning more than 200 countries: The largest geographic concentration is the United States, where more than 42,000 proxies are currently for rent by the service.
Beware of “free” or super low-cost VPN services. Proper VPN services are not cheap to operate, so the revenue for the service has to come from somewhere. And there are countless “free” VPN services that are anything but, as we’ve seen with 911.
In general, the rule of thumb for transacting online is that if you’re not the paying customer, then you and/or your devices are probably the product that’s being sold to others. Many free VPN services will enlist users as VPN nodes for others to use, and some even offset costs by collecting and reselling data from their users.
All VPN providers claim to prioritize the privacy of their users, but many then go on to collect and store all manner of personal and financial data from those customers. Others are fairly opaque about their data collection and retention policies.
I’ve largely avoided wading into the fray about which VPN services are best, but there are so many shady and just plain bad ones out there that I’d be remiss if I didn’t mention one VPN provider whose business practices and transparency of operation consistently distinguish them from the rest. If maintaining your privacy and anonymity are primary concerns for you as a VPN user, check out Mullvad.net.
Let me make clear that KrebsOnSecurity does not have any financial or business ties to this company (for the avoidance of doubt, this post doesn’t even link to them). I mention it only because I’ve long been impressed with their candor and openness, and because Mullvad goes out of its way to discourage customers from sharing personal or financial data.
To that end, Mullvad will even accept mailed payments of cash to fund accounts, quite a rarity these days. More importantly, the service doesn’t ask users to share phone numbers, email addresses or any other personal information. Nor does it require customers to create passwords: Each subscription can be activated just by entering a Mullvad account number (woe to those who lose their account number).
I wish more companies would observe this remarkably economical security practice, which boils down to the mantra, “You don’t have to protect what you don’t collect.”
Update, July 24, 11:15 a.m. ET: 911’s homepage now includes a banner saying the service has halted new registrations and payments. “We are reviewing our network and adding a series of security measures to prevent misuse of our services,” the message reads. “Proxy balance top-up and new user registration are closed. We are reviewing every existing user, to ensure their usage is legit and [in] compliance with our Terms of Service.”
Update, July 30, 10:07 a.m. ET: 911 announced on July 28 that it is permanently closing down, following a series of data breaches this month that 911 says resulted in the deletion of customer data.
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