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We all know the frustration. A new piece of tech isn’t working the way it should. Or maybe setting it up is simply turning into a royal pain. Grrr, right? Just make sure that when you go on the hunt for some help, you don’t let a tech support scam get the better of you.
Like so many scams out there, tech support scams play on people’s emotions. Specifically, the frustration you feel when things don’t work right. You want that problem fixed right now. So much so that you may not pay close enough attention to that tech support link you found in a search or came across in an ad. Tech support that looks legitimate but isn’t.
Tech support scams make good money for bad actors. In fact, the larger tech support scam operations organize and run themselves like a business, with call centers, marketing teams, finance groups, and so forth—and can rack up some serious profits to boot.
They make their money in several ways. Sometimes they’ll charge large fees to fix a non-existent problem. Other times, they’ll install information-stealing malware under the guise of software that’s supposed to correct an issue. In some cases, they’ll ask for remote access to your computer to perform a diagnosis but access your computer to steal information instead.
Fortunately, these scams are rather easy to spot. And avoid. If you know what to look for.
Let’s start with a quick overview of tech support scams. They tend to work in two primary ways.
This could be a phone call that comes from someone posing as a rep from “Microsoft” or “Apple.” The scammer on the other end of the line will tell you that there’s something wrong with your computer or device. Something urgently wrong. And then offers a bogus solution to the bogus problem, often at a high cost. Similarly, they may reach you by way of a pop-up ad. Again telling you that your computer or device is in need of urgent repair. These can find you a few different ways:
These are phony services and sites that pose as legitimate tech support but are anything but. They’ll place search ads, post other ads in social media, and so forth, ready for you to look up and get in touch with when you have a problem that you need fixed. Examples include:
While tech support scammers can and do prey on older computer users, they’re not the only ones. An apparent lack of computer savviness certainly makes older users an attractive target, yet it also seems that an apparent overconfidence in one’s savviness makes younger victims susceptible to tech support scams too. Turns out that the growing majority of victims worldwide are between 18 and 35 years old, a group that has known the internet for most, if not all, of their lives. That’s according to research from Microsoft’s Digital Crimes Unit, which found the 1 in 10 of people between the ages of 18 and 35 who encountered a tech support scam fell for it and lost money.
Whatever the age group, the U.S. Federal Trade Commission (FTC) says that the reported losses in the U.S. are into the millions, which of course does not account for the assumedly millions more that do not go reported.
Lastly, a good piece of general advice is to keep your devices and apps up to date. Regular updates often include security fixes and improvements that can help keep scammers and hackers at bay. You can set your devices and apps to download them automatically. And if you need to get an update or download it on your own, get it from the company’s official website. Stay away from third-party sites that may host malware.
This will provide protection if the scammer was able to access your account passwords in some form. While this can be a big task, it’s a vital one. A password manager that’s part of comprehensive online protection can make it much easier.
Delete files or apps that the software says is an issue. Do the same for other devices on your network too. Experienced and determined scammers can infect them as well simply by gaining access to one device on your network.
Contact your bank, credit card company, online payment platform, or wire transfer service immediately to reverse the charges. File a fraud complaint as well. The sooner you act, the better chance you have of recovering some or all your money. (Note that this is a good reason to use credit cards for online purchases, as they afford extra protection that debit cards and other payment services do not.)
In the U.S., you can contact https://www.ftc.gov/complaint, which reports the claim to thousands of law enforcement agencies. While they cannot resolve your individual issue, your report can help with broader investigations and build a case against scammers—which can make the internet safer for others. Their list of FAQs is particularly helpful too, answering important questions like “how do I get my money back?”
Here’s to holiday tech that works. And to quick fixes when things don’t go as planned. In all, if you find yourself staring down a technical issue, go straight to the source for help as we’ve outlined above. As you can see, scammers have burrowed themselves alongside otherwise legitimate ads, search results, and forums online, ready to take advantage of you when you need to get things working right.
Likewise, keep an eye and ear open for those scammers who’ll reach out to you, particularly this time of year when so many people are getting so many new devices. Realizing that legitimate tech support won’t call you out of the blue is a great place to start. In all, go with the pros you know—the ones you can reach at the companies you trust.
The post New tech for the holidays? Watch out for these tech support scams. appeared first on McAfee Blog.
This news has been some time in the making, and I’m terrifically excited to share it.
As of July 27th, we take a decisive step forward, one where McAfee places its sole focus on consumers. People like you. This marks the day we officially divest our enterprise business and dedicate ourselves to protecting people so they can freely enjoy life online.
This move reflects years of evolution, time spent re-envisioning what online protection looks like in everyday life—how to make it stronger, easier to use, and most importantly, all the ways it can make you feel safe and help you stay that way.
In the coming days, you’ll see your experience with us evolve dramatically as well. You’ll see advances in our online protection that look, feel, and act in bold new ways. They will put you in decisive control of your identity and privacy, all in a time where both are so infringed upon. And you’ll also see your protection get simpler, much simpler, than before.
Today, I’d like to give you a preview of what’s ahead.
First, these changes are inspired by you. From feedback, research, interviews, and even having some of you invite us into your homes to show us how you live life online, you’ve made it clear what’s working and what isn’t. You’ve also shared what’s on your mind—your thoughts on technology’s rapid growth, the concerns you have for your children, and the times where life online makes you feel vulnerable.
We’re here to change things for the better. And here’s why …
Our lives are more fluid and mobile than ever before. From the palm of our hand, we split the cost of dinner, purchase birthday gifts, dim the lights in our living room, warm up the car on a winter morning, and far more. In many ways, our smartphones are the remote control for our lives. From managing our finances to controlling our surroundings, we’re increasing our use of technology to get things done and make things happen. Could any of us have imagined this when the first smartphones rolled out years ago?
Without question, we’re still plenty reliant on our computers and laptops too. Our recent research showed that we’re looking forward to using them in addition to our phones for telemedicine, financial planning, and plenty of personal shopping—each representing major upticks in usage than in years before, up to 74 percent more in some cases.
Yet what’s the common denominator here? You. Whatever device you’re using, at the center of all that activity is you. You’re the one who’s getting things done, making things happen, or simply passing some time with a show. So, while the device remains important, what’s far more important is you—and the way you’re using your device for ever-increasing portions of your life. Safely. Confidently. Easily.
Taken together, the time to squarely focus on protecting people is now. A new kind of online security is called for, one that can protect you as you go online throughout your day in a nearly constant and seamless fashion. We’ve dedicated ourselves to making that happen. And you’ll soon see what that looks like.
So how can you expect this evolution to take shape? You’ll see it in three significant ways:
1. Personalized experience. We’re building security that protects you effortlessly wherever your day takes you. From device to device, place to place, and all the experiences online in between. Think of our approach to online protection like Netflix, which used to be a physical service where you waited in queue for that next episodic DVD of Lost to get mailed to you. Now your shows follow you and stream anywhere, no matter what device you’re on. It’s the same thing with our security. It will recognize you and protect you whether you’re at home or by the pool on vacation, on your laptop, or your phone, with one consistent experience. Again, it’s all about you. Keeping you protected as you enjoy every perk and convenience of life online.
2. Intelligent experience. The next evolution builds on personalization and takes it a step further. This is security that understands when you and your personal info is at risk and then takes intelligent steps to protect you. This could be your smartphone automatically connecting to VPN when you’re at the airport, keeping you safe from prying eyes on public networks. It could also be alerts to you if your personal info is compromised so you can take steps to protect it. Or it could be a simple suggestion to help keep you safe while browsing, shopping, or banking online. In all, it’s intelligence that helps you stay safe and make safe choices.
3. Simpler experience. With this personalization and intelligence in place, you can protect everyone in your family far more easily than ever. It becomes practically automatic. Regardless of their age, interests, or how much they know about technology, this simplified approach to online security makes smart choices for you and your family wherever possible, steering them clear of threats and keeping everyone safer as a result.
Us at your side. New and existing customers alike will still benefit from McAfee’s award-winning technology as you always have. Further advances and features will roll out to you as part of the regular updates as they become available for your subscription. In all, you’ll always have the latest and greatest benefits of your product with us.
As for our future, expect more to come. Your confidence in us both fuels and informs these leaps ahead. Thank you as always for choosing us for your protection. It allows us to invest in breakthroughs that keep you safe against new and evolving threats, just as we have as a market leader for years.
The new McAfee is focused on you. It’s a bold new world of protection online, where you are in control of your identity and privacy, where you have intelligence that offers right protection in the right moment, where you can simply feel safe, and where you’re ultimately free to enjoy your life online at every turn.
Here’s to what’s next. And I can’t wait for you to experience it.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, subscribe to our newsletter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post The New McAfee: A Bold New World of Protection Online appeared first on McAfee Blogs.
Microsoft has shipped an emergency security update affecting most Windows users. This update partially addresses a security vulnerability known as PrintNightmare that could allow remote hackers to take over your system.
PrintNightmare could allow hackers to gain control of your computer. This means hackers could perform malicious activities like installing their own apps, stealing your data, and creating new user accounts.
Microsoft recommends Windows 10, 8.1, and 7 users update their computers through Windows Update as soon as possible. Note that an additional patch will likely be required to fully fix the issue, so expect another update prompt from Microsoft in the days to come.
For extra protection against malware that may result from a hack like this one, we recommend an all-in-one security solution, like McAfee Total Protection or McAfee LiveSafe. If a hacker takes advantage of the exploit and tries to install additional malware, McAfee Total Protection/LiveSafe can help protect against those attempts. Learn more about our online security products here.
PrintNightmare exploits a vulnerability in the Windows Print Spooler service. The step-by-step instructions below will guide you through turning off the service to ensure hackers can no longer exploit the security flaw. The Print Spooler will remain off until the PC is rebooted.
Step 1: Press the Windows key, and type Services, clicking on the Services App
Step 2: Scroll down to the Print Spooler Service
Step 3: Right-click on the Print Spooler Service and click Stop.
The post Microsoft Urges Customers to Update Windows as Soon as Possible appeared first on McAfee Blogs.
Throw open the windows and let in some fresh air. It’s time for spring cleaning.
And that goes for your digital stuff too.
Whether it’s indeed spring where you are or not, you can give your devices, apps, and online accounts a good decluttering. Now’s the time. Cleaning them up can protect your privacy and your identity, because when there’s less lying about, there’s less for hackers to scoop up and exploit.
The reality is that we accumulate plenty of digital clutter that needs cleaning up from time to time. Think about it:
Together, these things take up space on your devices and, in some cases, can open you up to security hazards. Let’s take a look at how you can clean up in a few steps.
1. Review your accounts and delete the ones you don’t use. Look through your bookmarks, your password manager, or the other places where you store your passwords and usernames. Review the sites and services associated with them critically. If you haven’t used an account in some time, log in one last time, remove all personal info, and deactivate it.
Doing so can keep your email address, usernames, and passwords out of unnecessary circulation. Major breaches like this one happen with unfortunate regularity, and the sad thing is that you may not even be aware that a site you’ve used has been hit. Meanwhile, your name, password, and info associated with that account (such as your credit card) are in the hands of hackers. Limit your exposure. Close those old accounts.
2. Get organized, and safer too, with a password manager. While creating strong, unique passwords for each of our accounts is a must nowadays, it can be quite the feat, given all of the accounts in our lives. Here’s where a password manager comes in. It can create those strong, unique passwords for you. Not only that, but it also stores your passwords on secure servers, away from hackers and thieves.
Along those lines, never store your passwords on your computer or device, like a text document or spreadsheet. Should your device ever get compromised, lost, or stolen, having passwords stored on them are like handing over the keys to your digital life.
3. Clean your PC to improve your performance (and your security). Let’s face it, so many of us are so busy with the day-to-day that cleaning up our computers and laptops is way down the list. However, doing so once a month can keep our devices running stronger for longer and even give you that “new computer feeling,” particularly if you haven’t cleaned it up for some time. Check out or guide for improving PC performance. It’ll walk you through some straightforward steps that can make a marked difference.
Moreover, part of this process should entail bolstering your operating system and apps with the latest updates. Such updates can not only improve speed and functionality, but they also often include security upgrades as well that can make you safer in the long run. If your operating system and apps feature automatic updates, enable them, and they’ll do the work for you.
4. Organize and store your photos. Photos. Now there’s a topic all unto itself. Here’s the thing: Estimates show that worldwide we took somewhere around 1.2 trillion photos in 2018. And you certainly have your share.
However, your photos may be just sitting there, taking up storage space on your computer or phone, instead of becoming something special like an album, greeting cards, a wall hanging, or popping them into a digital picture frame for your kitchen or living room. And this is where a little spring cleaning can be a bit of fun. For tips on cleaning up your photos, backing them up, and making something special with them, check out my earlier blog.
5. Delete old apps and the data associated with them. Let’s say you have a couple of apps on your phone for tracking your walks, runs, and exercise. You’ve since stopped using one altogether. Go ahead and delete the old one. But before you do, go in and delete your account associated with the app to ensure that any data stored off your phone, along with your password and user id are deleted as well.
For your computers and laptops, follow the same procedure, recognizing that they also may have account data stored elsewhere other than on your device.
In short, many apps today store information that’s stored and maintained by the app provider. Make sure you close your accounts so that data and information is taken out of circulation as well.
6. Shred your old files and encrypt the important files you’re holding on to. This bit of advice calls for using comprehensive security software on your devices. In addition to protecting you from viruses, malware, and other cyberattacks on your privacy and identity, it can help you protect your sensitive information as well. Such security software can offer:
7. Throwing away old computers and tech—dispose of properly. When it comes time to say goodbye to an old friend, whether that’s a computer, laptop, phone, or tablet, do so in a way that’s friendly to the environment and your security.
Consider this … what’s on that old hard drive of yours? That old computer may contain loads of precious personal and financial info on it. Same thing goes for your tablets and phones. The Federal Trade Commission (FTC) offers some straightforward advice in their article about protecting your data before you get rid of your computer. You don’t want those old tax returns ending up in the trash unprotected.
When it comes time for disposal, you have a few options:
Enjoying the benefits of your work—that’s what spring cleaning is all about, right? With this little list, you can end up with a digital life that’s safer and faster than before.
The post Digital Spring Cleaning: Seven Steps for Faster, Safer Devices appeared first on McAfee Blog.
To live our digital lives to the fullest, we rely on a variety of technologies to support our online activities. And while some apps and devices are meant to make certain tasks more convenient or provide us with greater security, others simply offer a false sense of security and could potentially lead to online misfortune. One such platform is SuperVPN. While users may applaud themselves for using a VPN to protect their privacy, this Android app is unfortunately spilling their secrets without their knowledge.
Let’s unpack how SuperVPN works and its recent involvement in a data breach.
VPNs (virtual private networks) are intended to create a secure tunnel between your device and the internet, offering you privacy and freedom from IP-based tracking. It protects your identity and financial information by encrypting, or scrambling, the data that flows through the tunnel, and can mask your true location, making it appear as though you are connecting from somewhere else. VPN apps have become much more popular in recent years as our awareness around privacy and security has grown. But, such is the case with all apps, it’s important to do your research before you select one to install on your phone.
According to Forbes, critical security warnings around the app SuperVPN surfaced last year. They reported research stating that 105 million people might have had their credit card details stolen, and that hackers could intercept messages between the user and provider. As of last Friday, someone leaked three databases on a popular hacking forum that purportedly contained user credentials and device data stolen from three different Android VPN services: SuperVPN, considered one of the most dangerous VPNs on Google Play with 100 million installs, GeckoVPN (10 million installs), and ChatVPN (50,000 installs). This breach exposed the data of 21 million users, including names, email addresses, usernames, payment data, device information, and even location data logs — a major red flag for a VPN.
Although a free VPN might seem like an ideal solution at first, there are multiple consequences that could potentially put your online safety in jeopardy. Since free VPNs are not making money directly from their users, many make revenue indirectly, through advertising. This means that not only will you be bombarded with ads, but you’re also exposed to tracking and malware. In fact, one study of 283 free VPN providers found that 72% included trackers. Beyond the frustration of ads, slowness, and upgrade prompts is the fact that some free VPN tools include malware that can put your sensitive information at risk. The same study found that 38% of the free VPN applications in the Google Play Store were found to have malware and some even stole the data off of users’ devices, similar to SuperVPN.
If you choose a verified, paid VPN service, however, you’ll enjoy a plethora of benefits including unlimited bandwidth, speedy performance, protection across multiple devices, and much more. Aside from choosing a premium VPN service, following these tips will help you stay secure against SuperVPN and others like it and protect your daily online communications:
Delete SuperVPN from your device as soon as possible. There are at least six other apps like SuperVPN, with identical descriptions and logos from different creators on Google Play Store. Steer clear of downloading these apps altogether to avoid any cyber misfortune.
While some malicious apps do make it through the app store screening process, most attack downloads appear to stem from social media, fake ads, and other unofficial app sources. Before downloading an app to your device, do some quick research about the origin and developer.
Reviews and rankings are still a suitable method of determining whether an app is legitimate. However, watch out for assessments that reuse repetitive or straightforward phrases, as this could be a sign of a fraudulent review.
If you suspect that your data might have been compromised, place a fraud alert on your credit. This not only ensures that any new or recent requests undergo scrutiny, but also allows you to have extra copies of your credit report so you can check for suspicious activity.
A comprehensive security suite like McAfee Total Protection includes our McAfee® Safe Connect standalone VPN with auto-renewal and takes the worry out of connecting, so you can focus on what’s important to you.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, subscribe to our email, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post Attention Android Users: This Free VPN App Leaked the Data of 21 Million Users appeared first on McAfee Blogs.
Today, there are so many different avenues where we receive information.
Personally, I prefer finding out what’s going on in the world by scanning my favorite news channels’ websites and by receiving personalized feeds and notifications to my phone. My wife, however, scans social media platforms – from Facebook to Twitter to Instagram – to discover the latest happenings. My teenage daughter spends 2+ hrs a day on social media platforms engaging with her friends.
While were initially meant to help us stay connected, they come with their own handful of security implications. Let’s explore what these threats are and how to stay protected.
Users rely on social media to feel connected. So while the world was social distancing, social media grew more popular than ever before – as of March 2020, people are on social media 44% more worldwide. However, with these platforms being so popular, they’ve become a hotspot for cybercriminal schemes.
There’s a variety of potential threats on social platforms, including misinformation, account takeovers, and phishing scams. The latter threat is all too common, as these platforms have become a popular avenue for cybercriminals to spread troublesome links and websites.
To lure unsuspecting users into clicking on these links, hackers often tap into what consumers care about. These topics have ranged from fake tech support scams to getting verified on Instagram.
At McAfee, we want users to enjoy a safe online social life. That’s why we created a new McAfee® WebAdvisor feature that scans for dangerous links across six major social media sites – Facebook, Twitter, YouTube, Instagram, Reddit, and LinkedIn – so users can scroll their feeds with confidence. To do this, McAfee WebAdvisor now color codes links across these social platforms, as it has always done for online searches, to show which ones are safe to visit.
It’s important to take advantage of new technologies that help us adapt and grow into security superstars. My family and I are excited to see this new feature roll out across our existing McAfee® Total Protection subscription. That way we can keep up with the latest news and trends, as well as stay connected with family and friends without worrying about any potential threats. I can sleep much better at night knowing that my whole family will be both connected and protected.
To stay updated on all things McAfee and for more resources on staying secure from home, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post Stay Connected & Protected: Weaving Security Into Our Social Media Habits appeared first on McAfee Blogs.
When we published our 2020 Predictions report in December, we didn’t realize there was a global pandemic brewing that would give cybercriminals an almost daily news cycle to take advantage of in their attacks against people and organizations around the world. Malicious actors have always taken advantage of big news to use as lures for socially engineered threats, but these events tend to be fairly short news cycles.
When Covid-19 started making headlines in early 2020, we started seeing new threats using this in the attacks. As you see below, April was the peak month for email-based Covid-19 related threats.
The same was true for phishing URLs related to Covid-19, but for files using Covid-19 in their naming convention, the peak month in the first half was June.
Impact on Cybercrime
The constant 24×7 news around cases, cures and vaccines makes this pandemic unique for cybercriminals. Also, the shift to remote working and the challenges posed to supply chains all gave cybercriminals new content they could use as lures to entice victims into infecting themselves.
As we’ve seen for many years now, email-based threats were the most used threat vector by malicious actors, which makes sense as the number one infection vector to penetrate an organization’s network is to use a socially engineered email against an employee.
We even saw malicious mobile apps being developed using Covid-19 as a lure, as you see below.
In this case it was supporting potential cures for the virus, which many people would have wanted.
Other Highlights in 1H 2020
While Covid-19 dominated the threat landscape in the 1H 2020, it wasn’t the only thing that defined it. Ransomware actors continued their attacks against organizations, but as we’ve been seeing over the past year, they’ve become much more selective in their victims. The spray and pray model using spam has been shifted to a more targeted approach, similar to how nation-state actors and APT groups perform their attacks. Two things showcase this trend:
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Home network attacks are another interesting aspect of the threat landscape in the first half of this year. We have millions of home routers around the world that give us threat data on events coming into and out of home networks.
Threat actors are taking advantage of more remote workers by launching more attacks against these home networks. As you see below, the first half of 2020 saw a marked increase in attacks.
Many of these attacks are brute force login attempts as actors try to obtain login credentials for routers and devices within the home network, which can allow them to do further damage.
The above are only a small number of security events and trends we saw in just six months of 2020. Our full roundup of the security landscape so far this year is detailed out in our security roundup report – Securing the Pandemic-Disrupted Workplace. You can read about all we found to help prepare for many of the threats we will continue to see for the rest of the year.
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In Part 1 of this blog, we introduced Trend Micro Cleaner One Pro, a one-stop shop to help you speed up your Mac, highlighting the Quick Optimizer, the Main Console, and the Cleaning Tools. In Part 2, we resume the discussion of how to make your Mac run faster with the remaining Cleaner One Pro features: System and Application Management, Privacy Protection, and Other Options.
Your Mac may get sluggish after a year or two of usage and you may find that booting up takes a lot longer. Doing a Startup Manager scan can help you reduce slowdown due to unwanted startup programs and services, to help your Mac boot faster.
Upon completing the scan, Startup Manager will identify apps under two categories: Login Items and Launch Agents.
Login Items are apps that run automatically upon login. You can manage these apps by enabling them to run automatically or disabling them to make your Mac more efficient. If you don’t need autorun, you can remove the apps from the list.
Launch Agents are background services that run automatically on System startup for the extension features of apps. You can manage these services by letting them run automatically or by disabling them to make your Mac boot faster. Similarly, you can remove these agents if you don’t need them or they’re broken.
When a user installs an app that doesn’t meet their expectations, they’ll never use it again. In many cases, they remove the app by simply dragging it into the trash, assuming the action completely removes the app, but this is not always true. When you uninstall an app, there are often associated files left on your Mac, even after you have emptied the Trash. They’re known as leftovers.
Leftovers are an app’s associated files and folders that can include different languages, log files, agents, or processes that might try to start an application. App Manager aims to resolve this and helps you clean up your Mac by completely removing app leftovers. App Manager detects all app leftovers automatically so you can remove them with just one click.
Data security and privacy are especially important and managing these applies to anyone collecting and keeping data. Data that has reached its retention limit needs to be permanently removed from your file system and to be sure it can’t be recovered you need to overwrite the file with random series of binary data multiple times. This process is often referred to as shredding. With File Shredder, you can remove sensitive files from your hard disk without worrying that they can be recovered.
Preferences allows you to manage how the Cleaner One Pro app performs. In Preferences, you’ll see General, Notifications, Memory, Duplicates, Whitelists and Auto Select.
On the General tab, you can choose Auto start at login and other options according to how you would like Cleaner One Pro to behave during startup.
On the Notifications tab, you can disable the notification about smart memory optimization.
Cleaner One Pro is also equipped with a Smart Memory Optimization feature on the Memory tab. This feature uses artificial intelligence. You can set auto clean when your available memory is low or when an app is closed.
The Duplicates, Whitelists and Auto Select tabs work when you use the Duplicate Files feature on the main console. When there are too many duplicate files on your Mac, you can set the rules on the minimum file size, as well as which files to exempt or prioritize during deletion.
If you need technical assistance about Cleaner One Pro, click the robot icon either in the Apple Menu window or on the Main Console.
A chat support person will attend to your concerns or suggestions when using Cleaner One Pro. In case there is no available support engineer, you can send an email by clicking Send Email. Make sure to provide the correct email address.
Aside from Cleaner One Pro for Mac, we offer Antivirus One for Mac—as well as Cleaner One for iPhone, which you can download by scanning the QR Code. You can also submit your ideas for Other Tools by clicking the panel.
As you use your Mac over time, you need to maintain it to keep it running smoothly. Trend Micro Cleaner One Pro can clean up your disk space, help boost performance, and solve other Mac issues you might encounter during your daily work. As you consider it for your Mac, you may have remaining questions:
What’s the difference between the Free version and the Paid version? The Free version of Cleaner One Pro includes the Memory Optimizer, basic CPU and Network Monitoring, a Junk Files Cleaner, a Big Files Scanner, a Disk Map, and the Startup Manager. The Paid upgrade of Cleaner One Pro unlocks more features, including more Advanced CPU/Network Monitoring, a Duplicate Finder, a Similar Photos Scanner, an App Manager, and a File Shredder.
Is it safe to use Cleaner One Pro? Cleaner One Pro is notarized by Apple, which assures its users both security and privacy.
How can I download Cleaner One Pro? Cleaner One Pro is distributed via the official Trend Micro website and other authorized channels. Note that Cleaner One Pro is also available for Windows. To make it easy for the readers of this blog series, we’ve provided the download links here: Download Mac Version – Download Windows Version
Go to Cleaner One Windows or to Cleaner One Mac for more information or to purchase the apps.
The post Cleaner One Pro Speeds Up Your Mac: Part 2 appeared first on .
The Mac has always been pretty easy to use, but even the most ardent Mac supporters know there comes a time when their Mac is no longer new and they notice slowdowns in its performance, particularly after intensive use. They’d like a handy one-stop tool to help them optimize memory and CPU performance, free up disk space, and generally speed up their Mac, since they don’t want to dig around in the MacOS for buried utilities they don’t know how to use. Fortunately, Trend Micro has a solution for that.
Trend Micro Cleaner One Pro is an easy-to-use, all-in-one disk cleaning and optimization utility that can help you boost your Mac’s performance. Cleaner One Pro includes a number of Mac housecleaning tools such as a Memory Optimizer, a Junk Files cleaner, a Big Files scanner, a Duplicate Files finder, an App Manager, a File Shredder, and a Disk Map. These functions are all rolled into an easy-to-use interface that helps you visualize your Mac’s usage, while freeing up memory and storage on your Mac.
In this two-part blog, we will show you how you can use Cleaner One Pro to make your Mac run faster, walking you through its features. In Part 1, we focus on Quick Optimizer, the Main Console, and the Cleaning Tools. In Part 2, we’ll focus on System and Application Management, Privacy Protection, and some Other Options.
Once you’ve installed Cleaner One Pro, its Quick Optimizer appears in the Apple Menu, with handy tools to speed up your Mac. Click the icon and it displays a Console that monitors your Memory, Junk Files, CPU, and Network Usage, while letting you Optimize your Memory Usage and Clean your Junk Files with just one click. System Optimizer opens a Window onto the contents of your Mac for more detailed management.
Memory Optimizer
There are applications running in the background of your Mac that take up physical memory and affect its performance. The Memory Optimizer gives you control over how your computer consumes its memory resources—and you can free up your Mac’s memory in seconds with just one click on the Optimize button. If you want to see which apps are taking up significant memory, you can click the three-dot icon next to Memory Usage. It will show your Mac’s memory usage by app, in descending order. Click the Information (i) icon in the Memory Usage window for a breakdown of the types of memory being used.
Junk files, temporary files, system files and other non-essential items will accumulate on your Mac over time. These files take up a lot of space on your hard drive and may degrade the performance of your Mac as you reach higher disk usage. Click the Clean button and the Junk Files cleaner quickly removes application cache, system log files, update files, temporary files and hidden leftover files. You can also see the details of the identified Junk Files by clicking the three-dot icon next to Junk Files.
When your computer starts to run slowly it’s helpful to have a snapshot of its CPU usage. With this feature, you can see which apps are using significant CPU resources and how much percentage they’re using. It also let you know how long your computer has been up and running, since system reliability can degrade if it’s been awhile since you restarted your Mac.
If you want to keep an eye on your bandwidth consumption and avoid exceeding data caps, it’s useful to know the real-time download and upload speeds on your Mac. The Network Usage Monitor also provides a view of other network related information such as your Wi-Fi signal quality.
The Main Console is the core workplace in Trend Micro Cleaner One Pro and provides the following features, which are presented here grouped by purpose:
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To access the Main Console, click System Optimizer in the Cleaner One Pro Apple Menu. The first time you do, you’ll need to authorize full access to your disk, so Cleaner One Pro can access more junk files. Simply click Grant Access in the System Optimizer window and watch the video or follow the written instructions. Complete the steps by closing Cleaner One Pro, then reload it. You’re now ready to begin optimizing.
The hard drive on your Mac holds the entire Mac operating system and important files including your data. As you use your Mac, over time its hard drive will accumulate junk files. These junk files are generated by the system and other programs. Cleaner One Pro is equipped with advanced and efficient algorithms that scan and remove junk files within seconds. Click Scan to scan for Junk Files and when the scan is done, either check a whole category or individual items in the category, then click Remove.
You may have a lot of clutter on your Mac in the form of big or old files that you probably no longer need and may have just forgotten about. Removing big unused files can recover a lot of disk space, but it could be time-consuming to delete them if done manually. Also, it is hard to select files for deletion if you don’t know the proper context— where the files are stored or how important they may be.
Big Files scanner provides a big file collector where you can easily spot and remove these files if you don’t need them anymore. Additionally, if you hover your mouse on a file, you’ll see a magnifier and a lock icon. Once you click the magnifier icon, you’ll locate the actual file. If you click the lock icon, the file will be added to the Ignore List, which will be locked.
Disk Map is a significant tool that helps you analyze the usage of your storage in a visual and interactive map. It quickly scans your drive and builds a visualization of files on the target folder of your Mac, allowing you to easily navigate the system. With Disk Map, you can find out the date when the file/folder was created, modified, and last opened. Furthermore, hovering your mouse on a folder then clicking the magnifier icon will direct you to the file’s location.
Another practice that you are probably comfortable doing is backing-up important files, photos, program installation files and apps on your hard drive. While this is a good practice, it creates duplicate files on your Mac that eventually add clutter and consume disk space. It’s also hard to find files in name searches when you have too many of them.
The Duplicate Files function lets you select a source folder where it will inspect and identify duplicate files on your Mac. In the scan results, an option called “Auto Select” helps you automatically select duplicate files. The information provided by “Auto Select” is listed below:
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You can choose Remove to Trash or Delete Permanently on the confirmation page.
Often, you organize pictures of travels and life events, and also keep a copy to ensure you don’t lose those captured moments. But as digital photos pile up, often similar to others on your drive, they take up a lot of space. To assist you cleaning these up, use Similar Photos, and then choose your photo library to scan the photos on your Mac.
The result will display similar photos and you can choose the ones you don’t need, and the files will be added in the selected list. Click the Remove button to completely delete them from your hard drive.
That’s it for now! The second part of this blog will take up the remaining toolsets of Trend Micro Cleaner One Pro.
Go to Cleaner One Mac for more information or to purchase the app.
The post Cleaner One Pro Speeds Up Your Mac: Part 1 appeared first on .
Variety is welcome in most walks of life, but not when it comes to the threat landscape. Yet that is unfortunately the reality facing modern cybersecurity professionals. As Trend Micro’s 2019 roundup report reveals, hackers have an unprecedented array of tools, techniques and procedures at their disposal today. With 52 billion unique threats detected by our filters alone, this is in danger of becoming an overwhelming challenge for many IT security departments.
In response, many CISOs are rightly re-examining how they approach threat defense. Rather than create potential security gaps and risk budget shortfalls through best-of-breed investments, they’re understanding that it may be better to consolidate on one provider that can do it all.
The state of play
Our report provides an alarming snapshot into a threat landscape characterized by volatility and chaos. Financially motivated cybercriminals collaborate and compete with each other on a daily basis to elicit profits from their victims. And there are plenty of those, thanks to increased investments in cloud and digital platforms that have broadened the corporate attack surface.
Three trends in the report stand out:
Ransomware is on the rise: Although the number of new families fell, the number of detected ransomware components jumped by 10% to top 61 million during the year. Attacks have been causing chaos across the US, particularly among under-funded public sector authorities and schools. The recent outage at Redcar council could be ominous for UK local authorities. As if service downtime wasn’t enough, several groups have also begun stealing sensitive data before they encrypt, and releasing it if victims don’t pay up — which will require organisations to evolve their threat defense strategies.
Phishing is evolving: As always, email-borne attacks accounted for the vast majority (91%) of threats we blocked last year, and increased 15% in volume from 2018. What does this mean? That phishing remains the number one vector for attacks on organisations. Although we noted an overall decline in total attempts to visit phishing sites, there were some spikes. Fraudsters appear to be targeting Office 365 in an attempt to bypass security filters: the number of unique phishing URLs that spoofed the Microsoft cloud platform soared by 100% from the previous year. BEC attacks, which the FBI has claimed cost more than any other cybercrime type last year, grew 5%.
The supply chain is exposed: At the same time, the digital supply chain has rapidly expanded in recent years, exposing more organisations to risk. This was particularly notable in the e-commerce space last year, as Magecart gangs managed to compromise an estimated two million sites. Many of these attacks focused on attacking supply chain partners, which provide JavaScript libraries to the victim sites. We also observed an increase in attacks focused on compromising DevOps tools and deployments, such as misconfigured versions of Docker Engine – Community and unsecured Docker hosts.
What happens now?
This is just the tip of the iceberg. We also detected a 189% brute force IoT logins, an increase in mobile malware, and much more. To regain the initiative in the face of such a wide-ranging set of threats, CISOs may find more value in taking a connected threat defence approach. This would consolidate protection onto a single provider across gateways, networks, servers and endpoints, with underlying threat intelligence optimizing defense at each layer.
Here’s a quick checklist of elements to consider:
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To find out more, read Trend Micro’s 2019 roundup report here: https://www.trendmicro.com/vinfo/us/security/research-and-analysis/threat-reports/roundup/the-sprawling-reach-of-complex-threats.
The post Hackers Expand Their Repertoire as Trend Micro Blocks 52 Billion Threats in 2019 appeared first on .
Working with a slow PC is always annoying and frustrating. Enduring sudden frozen windows and stuttered animations can make you want to throw the machine out the window.
Take a deep breath, and consider these 8 tips on how to fix a slow PC running Windows.
Why is my Windows Running Slow?
First, here is a general analysis on why your Windows PC is running slow:
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1. Restart your Computer
Many users are accustomed to keeping their computers running for several weeks. Their PC is either running or sleeping with the processes saved all the time. This means the running programs are occupying and filling up their RAM continuously, which can lead to the PC running extremely slowly. In addition, the computer might suffer from some bugs, which trigger programs to eat up much more RAM than they should. To avoid these troubles, restart your PC by clicking on the Windows button, selecting the ‘Power’ button, and choosing the ‘Restart’ button at least once a week.
A small hint: make sure you have saved your ongoing work before you shut down your computer.
2. Adjust setting modes
This is a very simple but often overlooked way to boost your PC’s performance. However, it sacrifices a bit of standby time. When you are not worrying about the state of charge and just pursuing maximum efficiency, you can consider opening Advanced System Setting in Windows for this trick.
Enter “Control Panel” in the Cortana search box in the taskbar. In the pop-up window, click “System,” and then click “Advanced system settings” in the left window, as shown below:
Click “Settings” in the performance bar, as shown in the following figure:
In the pop-up window, you can see that there are four setting modes, set “Adjust for best performance,” and then click OK, as shown in the following figure:
3. Disable Startup Programs
Startup items are programs that the system will run in the foreground or background once your computer is ON. When you download and install software, the “start-up” is usually a default choice. Therefore, if the software is not commonly used and you do not need to use it every time you start your PC, you can remove the check because it can slow down system speed. If you forgot to remove the check when installing the application, you can also make changes using the Task Manager.
To check and manage your startup programs, open the Task Manager (Ctrl + Alt + Del), then switch to the ‘Startup’ tab. You’ll also see the “Startup impact” of each startup program — either Low, Medium, or High. If you see “Not measured,” that’s because it was recently added and Windows hasn’t had a chance to observe the program’s behavior yet.
To prevent a program from launching on startup just right-click and choose “Disable.”
If you are not sure whether you can safely disable some programs, you can search the program online and learn about its function. If you are a little worried, you can download a PC cleaner app, which can automatically identify and classify these items and help you delete the unnecessary ones in batches. Remember to choose those apps without pop-up advertisements and hidden fees.
In addition, you can see the first tab named “Processes” in the picture above. Too many programs running simultaneously can slow down the system speed as well. Some programs may continue running in the background even after you have closed them. Under the “Processes” tab, you can select them and click ‘End task’ at the bottom right. However, be careful about this action because you might close some important processes needed to run Windows.
4. Turn off windows tips and tricks
When searching ways to speed up your PC online, your PC will ask you to disable the “Visual Effects” feature as they use up your PC’s performance. However, this operation needs you to balance the operating speed and the appearance of your PC, and even adjust those settings many times to achieve satisfying visual effects. Instead, here is an item that you can change without a hitch.
When you use a windows PC, Windows will always pay attention to what you are doing and provide tips on what you may want to do with your computer. You may find these tips unhelpful and even feel offended by its constant virtual viewing over your shoulders.
If you want to speed up your PC, you can ask Windows to stop giving you advice. To do this, click the START button, select the Settings icon, and then go to Systems > Notification & actions. Scroll down to the notifications section and uncheck the box labeled “Get tips, tricks, and suggestions as you use Windows.”
5. Run Disk Cleanup
Do not let that “Disk space is almost full” message pop up and stop your work. Too many junk files, useless big files and duplicate files usually cause insufficient disk space. To save gigabytes of disk space for things you really need, you should clean them regularly to free up space.
Here are steps on how to use the built-in Windows utility to run disk cleanup:
Press “WINDOWS + R” and enter the cleanmgr command with parameters:
cleanmgr /sageset
In the Disk Cleanup Settings window, you can find items you can clean.
Note that this operation is only the setting operation of the checked item. It has not been actually cleaned. After clicking OK, you need to press “WINDOWS + R” and enter “cleanmgr /sagerun:99”, and then it can execute specific cleanup operations.
You can also turn ON the storage sense function to remove unnecessary files automatically.
Enter Settings > System > Storage, and then turn ON the Storage sense function to allow Windows to clean up temporary files automatically. It can be set to run automatically every day, every fortnight, every month, or every two months.
Definitely, some cleanup apps can help you do the work more quickly and accurately. Besides useless files, they can even retrieve and delete similar photos. You can evaluate and download them according to your own needs.
6. Clean out your Registry
Registry is an important database, which is used to store the setting information of system and application program running in Windows. As early as Windows 3.0 introduced OLE technology, the registry has appeared. Windows NT was the first operating system to make extensive use of the registry at the system level. However, since the beginning of the Microsoft Windows 95 operating system, the registry has been a critical database that will continue to play a role in the subsequent operating systems.
The command to open the registry is:
Regedit or regedit.exe, regedt32 or regedt32.exe
Under normal circumstances, you can click the operation in the START menu (WINDOWS + R), and then enter regedit or regedit.exe and click OK to open the registry editor of Windows operating system.
The registry is a very messy thing. For example, when a program is uninstalled, the program’s settings are not always cleared in the registry. So over time, it will be filled with various outdated settings. This may lead to poor performance of your PC system.
A word of caution: Editing the registry manually is risky. A mistake can lead to system-level interruptions. Therefore, to clean the registry, it is recommended that a professional registry cleaner is used.
7. Malware and Virus Infection
As we all know, malware and viruses will infect the computer and make it run more sluggishly. There are a large number of antivirus apps in the marketplace. Trend Micro offers several options to consider.
8. Disable third-party services
If you installed a lot of software on your PC, the system may become chaotic and some unexpected problems might occur. For example, several security applications are running at the same time can create conflicts that make the system misbehave. You can disable all third-party software services and only keep the system itself. The system status will also be called “Clean Boot.”
Here is how to perform a clean boot of Windows:
Press “WINDOWS + R” and type “msconfig”, then click OK. Open System Configuration, go to the Services tab and put a tick in the “Hide all Microsoft services” box at the bottom left before choosing the items and hitting Disable all.
We hope the listed solutions can help you boost your PC performance conveniently. Manually checking what is wrong with your Windows can be time-consuming and painstaking. When those irritating system messages pop up and interfere with your work, it is time to turn to a trusted all-in-one system care utility like Cleaner One. By employing this productive worker, you can retrieve and delete unnecessary items, have less clutter, make your computer more efficient, and optimize your Windows OS with just a few clicks. Why not give it a go?
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