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Note: This article originally appeared in Verisign’s Q1 2021 Domain Name Industry Brief.
This article expands on observations of a botnet traffic group at various levels of the Domain Name System (DNS) hierarchy, presented at DNS-OARC 35.
Addressing DNS abuse and maintaining a healthy DNS ecosystem are important components of Verisign’s commitment to being a responsible steward of the internet. We continuously engage with the Internet Corporation for Assigned Names and Numbers (ICANN) and other industry partners to help ensure the secure, stable and resilient operation of the DNS.
Based on recent telemetry data from Verisign’s authoritative top-level domain (TLD) name servers, Verisign observed a widespread botnet responsible for a disproportionate amount of total global DNS queries – and, in coordination with several registrars, registries and ICANN, acted expeditiously to remediate it.
Just prior to Verisign taking action to remediate the botnet, upwards of 27.5 billion queries per day were being sent to Verisign’s authoritative TLD name servers, accounting for roughly 10% of Verisign’s total DNS traffic. That amount of query volume in most DNS environments would be considered a sustained distributed denial-of-service (DDoS) attack.
These queries were associated with a particular piece of malware that emerged in 2018, spreading throughout the internet to create a global botnet infrastructure. Botnets provide a substrate for malicious actors to theoretically perform all manner of malicious activity – executing DDoS attacks, exfiltrating data, sending spam, conducting phishing campaigns or even installing ransomware. This is the result of the malware’s ability to download and execute any other type of payload the malicious actor desires.
Malware authors often apply various forms of evasion techniques to protect their botnets from being detected and remediated. A Domain Generation Algorithm (DGA) is an example of such an evasion technique.
DGAs are seen in various families of malware that periodically generate a number of domain names, which can be used as rendezvous points for botnet command-and-control servers. By using a DGA to build the list of domain names, the malicious actor makes it more difficult for security practitioners to identify what domain names will be used and when. Only by exhaustively reverse-engineering a piece of malware can the definitive set of domain names be ascertained.
The choices made by miscreants to tailor malware DGAs directly influences the DGAs’ ability to evade detection. For instance, electing to use more TLDs and a large number of domain names in a given time period makes the malware’s operation more difficult to disrupt; however, this approach also increases the amount of network noise, making it easier to identify anomalous traffic patterns by security and network teams. Likewise, a DGA that uses a limited number of TLDs and domain names will generate significantly less network noise but is more fragile and susceptible to remediation.
Botnets that implement DGA algorithms or utilize domain names clearly represent an “abuse of the DNS,” opposed to other types of abuse that are executed “via the DNS,” such as phishing. This is an important distinction the DNS community should consider as it continues to refine the scope of DNS abuse and how remediation of the various abuses can be effectuated.
The remediation of domain names used by botnets as rendezvous points poses numerous operational challenges and insights. The set of domain names needs to be identified and investigated to determine their current registration status. Risk assessments must be evaluated on registered domain names to determine if additional actions should be performed, such as sending registrar notifications, issuing requests to transfer domain names, adding Extensible Provisioning Protocol (EPP) hold statuses, altering delegation records, etc. There are also timing and coordination elements that must be balanced with external entities, such as ICANN, law enforcement, Computer Emergency Readiness Teams (CERTs) and contracted parties, including registrars and registries. Other technical decisions also need to be considered, designed and deployed to achieve the desired remediation goal.
After coordinating with ICANN, and several registrars and registries, Verisign registered the remaining available botnet domain names and began a three-phase plan to sinkhole those domain names. Ultimately, this remediation effort would reduce the traffic sent to Verisign authoritative name servers and effectively eliminate the botnet’s ability to use command-and-control domain names within Verisign-operated TLDs.
Figure 1 below shows the amount of botnet traffic Verisign authoritative name servers received prior to intervention, and throughout the process of registering, delegating and sinkholing the botnet domain names.
Phase one was executed on Dec. 21, 2020, in which 100 .cc domain names were configured to resolve to Verisign-operated sinkhole servers. Subsequently, traffic at Verisign authoritative name servers quickly decreased. The second group of domain names contained 500 .com and .net domain names, which were sinkholed on Jan. 7, 2021. Again, traffic volume at Verisign authoritative name servers quickly decreased. The final group of 879 .com and .net domain names were sinkholed on Jan. 13, 2021. By the end of phase three, the cumulative DNS traffic reduction surpassed 25 billion queries per day. Verisign reserved approximately 10 percent of the botnet domain names to remain on serverHold as a placebo/control-group to better understand sinkholing effects as they relate to query volume at the child and parent zones. Verisign believes that sinkholing the remaining domain names would further reduce authoritative name server traffic by an additional one billion queries.
This botnet highlights the remarkable Pareto-like distribution of DNS query traffic, in which a few thousand domain names that span namespaces containing more than 165 million domain names, demand a vastly disproportionate amount of DNS resources.
What causes the amplification of DNS traffic volume for non-existent domain names to occur at the upper levels of the DNS hierarchy? Verisign is conducting a variety of measurements on the sinkholed botnet domain names to better understand the caching behavior of the resolver population. We are observing some interesting traffic changes at the TLD and root name servers when time to live (TTL) and response codes are altered at the sinkhole servers. Stay tuned.
In addition to remediating this botnet in late 2020 and into early 2021, Verisign extended its already four-year endeavor to combat the Avalanche botnet family. Since 2016, the Avalanche botnet had been significantly impacted due to actions taken by Verisign and an international consortium of law enforcement, academic and private organizations. However, many of the underlying Avalanche-compromised machines are still not remediated, and the threat from Avalanche could increase again if additional actions are not taken. To prevent this from happening, Verisign, in coordination with ICANN and other industry partners, is using a variety of tools to ensure Avalanche command-and-control domain names cannot be used in Verisign-operated TLDs.
Botnets are a persistent issue. And as long as they exist as a threat to the security, stability and resiliency of the DNS, cross-industry coordination and collaboration will continue to lie at the core of combating them.
This piece was co-authored by Matt Thomas and Duane Wessels, distinguished engineers at Verisign.
The post Industry Insights: Verisign, ICANN and Industry Partners Collaborate to Combat Botnets appeared first on Verisign Blog.
There’s little rest for your hard-working smartphone. If you’re like many professionals today, you use it for work, play, and a mix of personal business in between. Now, what if something went wrong with that phone, like loss or theft? Worse yet, what if your smartphone got hacked? Let’s try and keep that from happening to you.
Globally, plenty of people pull double duty with their smartphones. In Spain, one survey found that 55% of people use the same phone for a mix of personal and and work activity. The same survey showed that up to half of people interviewed in Japan, Australia, and the U.S. do so as well, while nations like the UK and Germany trailed at 31% and 23% respectively.
Whether these figures trend on the low or high end, the security implications remain constant. A smartphone loaded with business and personal data makes for a desirable target. Hackers target smartphones because they’re often unprotected, which gives hackers an easy “in” to your personal information and to any corporate networks you may use. It’s like two hacks with one stone.
Put simply, as a working professional with a smartphone, you’re a high-value target.
As both a parent and a professional, I put together a few things you can do to protect your smartphone from hacks so that you can keep your personal and work life safe:
First up, the basics. Locking your phone with facial ID, a fingerprint, pattern or a pin is your most basic form of protection, particularly in the event of loss or theft. (Your options will vary depending on the device, operating system, and manufacturer.) Take it a step further for even more protection. Secure the accounts on your phone with strong passwords and use two-factor authentication on the apps that offer it, which doubles your line of defense.
Or, put another way, don’t hop onto public Wi-Fi networks without protection. A VPN masks your connection from hackers allowing you to connect privately when you are on unsecure public networks at airports, cafes, hotels, and the like. With a VPN connection, you’ll know that your sensitive data, documents, and activities you do are protected from snooping, which is definitely a great feeling given the amount of personal and professional business we manage with our smartphones.
Both Google Play and Apple’s App Store have measures in place to help prevent potentially dangerous apps from making it into their stores. Malicious apps are often found outside of the app stores, which can run in the background and compromise your personal data like passwords, credit card numbers, and more—practically everything that you keep on your phone. Further, when you are in the app stores, look closely at the descriptions and reviews for apps before you download them. Malicious apps and counterfeits can still find their way into stores, and here are a few ways you can keep those bad apps from getting onto your phone.
Backing up your phone is always a good idea for two reasons:
Both iPhones and Android phones have straightforward ways of backing up your phone regularly.
Worst case scenario—your phone is gone. Really gone. Either it’s hopelessly lost or got stolen. What now? Lock it remotely or even wipe its data entirely. While that last bit about wiping the phone seems like a drastic move, if you maintain regular backups as mentioned above, your data is secure in the cloud—ready for you to restore. In all, this means that hackers won’t be able to access you, or your company’s, sensitive information—which can keep you out of trouble and your professional business safe. Apple provides iOS users with a step-by-step guide for remotely wiping devices, and Google offers up a guide for Android users as well.
We all download apps, use them once, and then forget they are on our phone. Take a few moments to swipe through your screen and see which ones you’re truly done with and delete them along with their data. Some apps have an account associated with them that may store data off your phone as well. Take the extra step and delete those accounts so any off-phone data is deleted.
The reason for this is that every extra app is another app that needs updating or that may have a security issue associated with it. In a time of data breaches and vulnerabilities, deleting old apps is a smart move. As for the ones you keep, update them regularly and turn on auto-updates if that’s an option. Updates not only introduce new features to apps, but they also often address security issues too.
With so much of your life on your phone, getting security software installed on it can protect you and the things you keep on your phone. Whether you’re an Android owner or iOS owner, mobile security software can keep your data, your shopping, and payments secure.
The post 7 Tips to Protect Your Smartphone from Getting Hacked appeared first on McAfee Blog.
How much of the global economy is managed from a home network these days? Or, more importantly, what percentage of your company’s most sensitive data passes through employee home networks right now?
If you’re like me, working from a home office, you can’t help but think about all of the cybersecurity tradeoffs that accompanied the widespread shift from on-premises to cloud-delivered services. Better productivity in exchange for deeper vulnerabilities—like man-in-the-middle attacks—wasn’t a choice many cybersecurity pros would make under normal circumstances.
Yet, for better—and worse—there’s no going back to how things were. When Gartner revealed its annual list of top cybersecurity trends last month, we learned that while 64% of employees now work from home, at least 30-40% will continue to do so once the pandemic is over.1 In the foreseeable future, the Wi-Fi streaming your kids’ favorite shows will transport an untold amount of business data, too. All of which must be protected from device to cloud.
In the same report, Gartner said that with so many employees continuing to work from home, “endpoint protection services will need to move to cloud-delivered services.” While the vast majority of our customers made the overnight switch—many still need to adopt a cloud-native architecture.
No doubt the best transformations are the ones you plan for and manage from end-to-end. But the cloud transformation that many didn’t plan for—and most cybersecurity defenses couldn’t handle—turned out to pack the biggest punch. Here are three ways to better prepare for what comes next.
Stopping unauthorized access to corporate assets—and protecting them—is, on the face of it, a never-ending battle. You can’t build a moat, a wall, or a bubble and say, hey, my work here is done. We’ve found our customers need to solve two primary issues:
So, we created the MVISION Device-to-Cloud Suites to protect all of this data coursing through home networks. Among the many types of threats we’ve tracked, one of the biggest threats is viruses infecting browsers and capturing keystrokes to steal sensitive information. We solve this by isolating a browser so that no one can see what information has been entered.
While paradigms may shift, going forward we believe it’s predictive defenses that will enable faster, smarter and more effective data loss prevention. We get there by enabling optimized endpoint threat protection, Extended Detection and Response (EDRs) that improve mean time to detect and respond to threats, and useful analytics that not only empower your SOC but also help inform and engage executives.
Gaining executive and board-level buy-in has long been a topic of concern in the cybersecurity field. Thanks in part to the harsh publicity and severe damage caused by state-sponsored hacks that day is finally in sight. In a recent blog, McAfee’s Steve Grobman indicated SolarWinds is the first major supply chain attack which represents a shift in tactics where a nation state has employed a new weapon for cyber-espionage.”2
Cybersecurity is perceived as the second highest source of risk for enterprises, losing out to regulatory concerns, notes Gartner.3 While today only one in 10 board of directors have a dedicated cybersecurity committee, Gartner projects that percentage will rise to 40% in four years.
One reason why cybersecurity hasn’t been elevated to an ongoing board concern previously is that many executives lack a window into the cybersecurity in their midst. And lacking a window, they have no keen understanding of their organization’s vulnerabilities. Which also makes it difficult to assess the operational value of various cybersecurity investments.
The ability to gain visual insights and predictive assessments of your security posture against dangerous threats is what generates actionable intelligence. A CISO or CSO should be able to look at a single screen and understand in minutes how well protected they are against potential threats. They also need a team that’s ready to take action on these insights and enact appropriate countermeasures to protect corporate assets from imminent attack.
You want to protect your palace from thieves, but when do you finally have too many latches, locks, and bars on your doors? At some point, less is more, particularly if you can’t remember where you put your keys. Consolidation is one of Gartner top five trends this year. Four out of five companies plan to trim their list of cybersecurity vendors in the next three years.4
In fact, Gartner’s 2020 CISO Effectiveness Survey found that 78% of CISOs have 16 or more tools in their cybersecurity vendor portfolio, while 12% have a whopping 46 or more.5 Mind you, we know there is no end-all, be-all Security vendor who does everything. But with our Device-to-Cloud Suites, your security technology resides in one umbrella platform. Without McAfee, you’d need one vendor on the desktop, another in the cloud, and one more on the web gateway.
Consolidation is intended to remove headaches rather than create them. With one SaaS-based suite that addresses your core security issues, you have lower maintenance, plus the ability to visualize where you’re vulnerable and learn what you need to do to protect it.
McAfee is here to help organizations manage the transformation to a predictive cybersecurity defense and we provide the footprint to secure the data, endpoints, web, and cloud. From my vantage point, securing distributed digital assets demands effective security controls from device to cloud.
MVISION Device-to-Cloud Suites provide a simplified way to help accelerate your cloud transformation and adoption, better defend against attacks, and lower your total cost of operations. The suites scale with your security needs to deliver a unified endpoint, web, and cloud solution.
Learn More About McAfee Device-to-Cloud Suites:
Source:
1. Gartner Identifies Top Security and Risk Management Trends for 2021 (Gartner)
2. Why SolarWinds-SUNBURST is a Wakeup Call (McAfee)
3. Gartner Identifies Top Security and Risk Management Trends for 2021 (Gartner)
4. Ibid.
5. Gartner Survey Reveals Only 12% of CISOs Are Considered “Highly Effective” (Gartner)
The post Transforming to a Predictive Cyber Defense appeared first on McAfee Blogs.
How well can you predict, prevent and respond to ever-changing cyberthreats? How do you know that your security efforts measure up? The stakes are high if this is difficult to answer and track. Imagine if you had one place where you found a comprehensive real time security posture that tells you exactly where the looming current cyber risks are and the impact? Let’s consider a recent and relevant cyber threat.
Take, for example, the May 7th DarkSide ransomware attack that shut down Colonial Pipeline’s distribution network. That well-publicized attack spurred considerable interest in cybersecurity assessments. Ransomware doesn’t just cost money—or embarrassment—it can derail careers. As news spread, we fielded numerous calls from executives wondering: Are my systems protected against DarkSide?
Until recently, discovering the answer to such questions has required exercises such as white hat penetration testing or the completion of lengthy or sometimes generic security posture questionnaires. And we know how that goes — your results may vary from the “norm,” sometimes quite a bit.
To empower you to ask and confidently answer the “am I protected” questions, we developed MVISION Insights Unified Posture Scoring to provide real-time assessments of your environment from device to cloud and threat campaigns targeting your industry.
With the score, you’ll know at a glance: Have you done enough to stave off the most likely risks? In general, the better controls you set for your endpoints, networks and clouds, the lower your risk of breaches and data loss—and the better your security posture score. A CISO from a large enterprise recently stated that the “most significant thing for a CISO to solve is to become confident in the security score.”
Assessing risk is about determining the likelihood of an event. A risk score considers where you’re vulnerable and based on those weaknesses how likely is it that a bad actor will exploit it? That scoring approach helps security teams determine whether to apply a specific tool or countermeasures.
However, a posture score goes a step further when it considers your current environment’s risk but also whether you’ve been able to withstand attacks. Where have you applied protections to suppress an attack? It enables you to ask: what’s the state of your defensive posture?
Security posture scoring may answer other critical questions such as:
Knowing these answers also makes security posture scoring useful for compliance risk assessment, producing a benchmark that enables your organization to compare its industry performance and also choose which concerns to prioritize. The score can also serve as an indicator of whether your organization would be approved for cyber insurance or even how much it may have to pay.
Some organizations use security posture scoring to help prepare for security audits. But it can also be used in lieu of third-party assessments—applying recommended assessments instead of expensive penetration testing.
No doubt, the pandemic and working from home have exacerbated security posture challenges. According to Enterprise Strategy Group (ESG), a “growing attack surface” from cloud computing and new digital devices are complicating security posture management. So is managing “inexperienced remote workers,” who may be preyed upon by various forms of malware. This can lead not only to management headaches, says ESG, but also to “vulnerabilities and potential system compromises.”
About one year ago we released the initial version of MVISION Insights posture scoring —focused on endpoint assessments. A security score was assigned based on your preparedness to thwart looming threats and the configuration of your McAfee endpoint security products. It enabled predictive assessments based on security posture aligned to campaign-specific threat intelligence.
Customers are tired of piecing together siloed security and demand a unified security approach reflected in our MVISION XDR powered by MVISION Insights. We expanded the scoring capability to also assess cloud defenses, including your countermeasures and controls. Derived from MVISION Cloud Security Advisor, the cloud security posture is weighted average of visibility and control for IaaS, SaaS,and shadow IT. There is an option to easily pivot to MVISION Cloud Security Advisor. The Unified Security posture score is weighted average of the endpoint and cloud security posture score delivering a more robust and comprehensive assessment with the ability to drill down on specifics to enhance your security from device to cloud. Many endpoint wanna-be XDR vendors cannot provide this critical aggregated security assessment across vectors.
Becoming more robust is what all of us must do. When organizations face the jeopardy of “Ransomware-as-a-Service” payments that may scale up to $2 million, understanding how best to manage your security posture is no longer simply a nice to have, it’s become an operational imperative.
Click here to learn more about Security Posture Scoring from a few practitioners in our LinkedIn Live session.
The post Testing to Ensure Your Security Posture Never Slouches appeared first on McAfee Blogs.
A new piece of tech often tops the list of Father’s Day gifts. And while things such as wearable fitness devices, smart speakers, smart outlets, or any number of other connected gadgets and do-dads are popular picks, one thing often gets overlooked—protecting those devices from hacks and attacks.
We live in a day and age when even connected lightbulbs can be hacked. The reality is that gift-worthy tech like home cameras, speakers, and other Internet of Things (IoT) devices can fall prey to bad actors. The reason why is relatively straightforward. Each connected thing on your home network presents a possible entry point for an attacker.
By compromising even the most innocuous of devices, like the humble lightbulb, an attacker can inject malware into your network that can then compromise high-value items like your phones and computers—along with the data on them. So, if you’re wondering why on Earth anyone would want to hack a lightbulb, that’s one reason why.
Your network is only as safe as the least secure device that’s on it. And the sad fact is that many consumer IoT devices simply aren’t that secure. Their hardware can be limited, leaving little room for security measures onboard, and they can use transmission protocols that are less than robust. Further, they can use default usernames and passwords that people neglect to update, making them easy to access as doing a search online for those credentials. Secure data storage can be an issue as well, whether that’s a video from a security camera or health data from a fitness device that’s stored in the cloud.
The list of possible IoT device vulnerabilities goes on. Certainly, some manufacturers are more stringent about security than others. However, adding any IoT device to your network also adds risk. And with more and more of these devices entering our homes, dedicated hackers have more targets available to them than ever before.
In all, estimates project that the world will have nearly 40 billion IoT devices in the next four years across homes and businesses alike. And like our computers, laptops, smartphones, and tablets, all of them will need protection. Including the connected devices that you give dad.
As you’re shopping for the best tech gift for dad, making sure his IoT devices are secure as possible may be the best gift of all. Right off the bat, the challenge with our IoT devices is that you don’t protect them the same way you can protect our computers, phones, and tablets, Namely, there isn’t always a way to install security software on them. What to do? In fact, we can show you several ways to tighten up the security of your new and existing IoT devices. What’s more, following these steps can also improve the overall security of your network too.
Just because that new smart device that you want to give to dad can connect to the internet doesn’t mean that it’s secure. Before you purchase, read up on reviews and comments from other customers. Look for news articles about the device manufacturer too. The fact of the matter is that some IoT device manufacturers are much better at baking security protocols into their devices than others, so check out their track record to see if you can uncover any issues with their products or security practices. Information such as this can help you make an even more informed choice.
As mentioned above, one issue with many IoT devices is that they often come with a default username and password. This could mean that your device, and thousands of others just like it, all share the same credentials, which makes it painfully easy for a hacker to gain access to them as those default usernames and passwords are often published online.
When you purchase an IoT device, set a fresh password using a strong method of password creation. And keep those passwords safe. Instead of keeping them on a notebook or on sticky notes, consider using a password manager. It acts as a database for all your passwords and stores new codes as you create them. As always, don’t store them in an unprotected file on your computer, which can be subject to a hack or data loss.
Our banks, and even some of the online gaming platforms we use, use two-factor authentication to make sure that we’re logging in we really are who we say we are. The two factors break down like this:
Thus, when you log in with your username and password and then get a prompt to enter a security code that was sent to your mobile phone, that’s two-factor authentication at work. If your IoT device supports two-factor authentication, put it to use and get that extra layer of security.
Your router acts as the internet’s gateway into your home. From there, it works as a hub that connects all your devices—computers, tablets, and phones, along with your IoT devices as well. With all that data and information flowing through it, it’s vital to keep your router secure.
As we mentioned above, the first thing to do is change the default password and name of your router if you haven’t done so already. Again, use a strong method of password creation. Also, change the name of your router. When you choose a new one, go with name that doesn’t give away your address or identity. Something unique and even fun like “Pizza Lovers” or “The Internet Warehouse” are options that mask your identity and are memorable for you too.
While you’re at it, make sure that your router’s network security is set to WPA2-PSK [AES]. As of today, that’s the strongest level of protection available for home wireless networks. If your router doesn’t offer it, you may want to consider purchasing or renting one from your provider that does.
Just as you can offer your guests secure access that’s separate from your own devices, creating an additional network on your router allows you to keep your computers and smartphones separate from IoT devices. This way, if an IoT device is compromised, a hacker will still face the task of accessing your primary network to get at your computers and smartphones, along with the data and info that you have stored on them. You may also want to consider investing in an advanced internet router that has built-in protection and can secure and monitor any device that connects to your network.
As with our computers, laptops, phones, tablets, and apps, make sure you have the latest software updates for your IoT devices. The reasons here are the same: one, they’ll make sure you’re getting the latest functionality from your device; and two, updates often contain security upgrades. If there’s a setting that lets you receive automatic updates, enable it so that you always have the latest.
You’ve probably seen that you can control a lot of your connected things with your smartphone. We’re using them to set the temperature, turn our lights on and off, and even see who’s at the front door. With that, it seems like we can add the label “universal remote control” our smartphones—so protecting our phones has become yet more important. Whether you’re an Android owner or iOS owner, get security software installed on your phone so you can protect all the things it accesses and controls—in addition to you and the phone as well.
And of course, let’s not forget our computers and laptops. While we’ve been primarily talking about IoT devices here, it’s a good reminder that computers and laptops need protection too. Using a strong suite of security software like McAfee® Total Protection, can help defend your entire family from the latest threats and malware, make it safer to browse, and look out for your privacy too.
The post Father’s Day Gift Ideas: Protecting the Tech You Give to Dad appeared first on McAfee Blogs.
The gig economy has become more prevalent in today’s world with the appeal and necessity of flexible work opportunities. Many take advantage of short-term contracts, side jobs, and freelance work to retain more control over how they spend their day and earn their income. However, the proliferation of these flexible work opportunities has transcended into the dark web, allowing individuals to conduct nefarious activities. Rather than contracting handyman or moving services on the dark web, you can find hackers contracting their website hacking services or buyers placing ads looking for a hacker to hire. These acts pose significant risks to online users, given the amount of stolen personal information on dark websites. Take a look at the activities you can expect to find on the dark web and the steps you can take to safeguard your online privacy.
The dark web is part of the public internet that search engines do not index. In other words, what happens on the dark web, stays on the dark web with no traceable records. Most people don’t realize that the dark web is not illegal despite its association with criminal activities. However, the dark web has retained a criminal reputation since it is challenging to track what goes on. As a result, criminals will often frequent the dark web to conduct a variety of illegal transactions, including hacking services.
Researchers are discovering an uptick in activity on dark web forums that includes buying and selling black hat hacking services. 90% of the activity on these forums is from people looking to hire hackers to infiltrate websites and steal databases. Additionally, 4% of the people frequenting dark web forums requested hacking services related to website hacking and malicious code injection.
Another 7% of people on the dark web are hackers contracting out their services and tools. These services and tools include web shells, a file uploaded to a server that an attacker can use to execute operating system commands, as well as access to administrative website interfaces and ready-made exploits. Many of the services offered on these forums range in specialties such as site infiltration to data extraction. As a result, they often attract a variety of customers with numerous requests.
Further, many of the ads seeking hacking services are aimed at database hacking. Those targeting databases are often financially incentivized hackers and companies out to steal their competitor’s information. Databases remain a popular target for hackers since they contain a significant amount of personal information ranging from first and last names to credit card numbers. Cybercriminals can then use this information to commit numerous crimes such as monetary theft, unemployment and tax relief fraud, and identity theft.
For example, the Canada Revenue Agency (CRA) had to suspend approximately 800,000 accounts after discovering matching credentials for sale on the dark web. In a previous data breach, hackers used login credentials to access taxpayer accounts, apply for COVID-19 relief funds, and reroute the funds into their bank accounts. Taxpayers could not log in to their accounts without first taking the necessary steps to regain safe access.
Users must protect their online presence and information as these criminal activities continue to escalate in demand. Here are the five must-dos after discovering a data breach to retain your online security.
Be one of the first to know about a data breach by leveraging security software such as McAfee Total Protection. A comprehensive security solution that includes dark web monitoring actively monitors the dark web for data breaches and exposed information. This information includes but is not limited to your date of birth, email addresses, credit card numbers, and personal identification numbers. Robust security software also provides steps for remediation after a data breach to guide the user to regain control and integrity of their data and privacy.
Companies are required to notify their customers of a data breach under the PIPEDA legislature. Be on the lookout for breach notices from relevant companies since they are often the first to know about a data breach impacting their online customers.
Create news alerts for companies that have access to your information to stay notified of the latest events. Additionally, create notifications for your bank and other financial accounts to monitor for suspicious activity such as unauthorized transactions or a drop in credit score. You will be better prepared to mitigate any cybersecurity threats with the right security software and knowledge of the latest risks.
Looking back to the 800,00 taxpayers whose accounts were suspended, they could not regain access without first changing their login credentials. Changing your login credentials such as your usernames, passwords, and security questions is a critical first step to take after any data breach.
Changing your credentials prevents hackers from accessing your personal information and ensures that you regain control over your account security. The chances of a hacker accessing your data are exceptionally high if you use the same credentials across different accounts. Thus, it’s essential to change your usernames and passwords regularly to ensure your information remains secure.
Just as important as changing your password regularly is changing your password following best practices. Create stronger passwords by using a combination of the following:
Long passwords with a minimum of 12 characters are also more effective than shorter passwords since it makes it more difficult for a hacker to guess. In sum, ensure all passwords are long, complex, and only used once. Use a password manager with a built-in generator like the one included in McAfee’s Total Protection solution to make it easier to access and manage passwords.
If your credentials are exposed in a data breach, using multifactor authentication will ensure hackers cannot access your information using only your login credentials. So even if your username and password are exposed, there is still a layer of security that hackers will not be able to bypass. Block out unauthorized login attempts by enabling multifactor authentication wherever applicable.
The dark web continues to be a primary destination for cybercrime. Online users must remain cautious about the information they retain in their online accounts and the websites with access to their personal information. Your data security and privacy are not always a guarantee, but the more precautions you take with your online safety, the better protected you will be.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, subscribe to our newsletter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post The Rise of the Dark Web Gig Economy appeared first on McAfee Blogs.
What does ‘good customer service’ mean to you in 2021? A friendly greeting when you enter a shop? Quickly fixing any issues with deliveries? Or, perhaps the company you entrust with your data maintaining strong security and privacy practices?
It’s been a long time since digital technology was a special interest topic. Product launches, business deals, and new innovations were once reported on only in industry magazines – now, you’d be hard pressed to find a mainstream newspaper that doesn’t have some kind of technology section. We’ve quickly become used to the fact that when the tech giants talk, everybody listens.
More recently, however, it’s become clear that the internet has taken another step towards the centre of the public conversation. While new devices and technological advancements are still (mostly) kept in separate sections of the media or tagged on to the end of the TV news, problems with technology often land straight on the front page.
Outside observers have spent decades treating hacks and attacks as something arcane, as a distant problem that only the technologists can understand and only they have to deal with. Consumers, meanwhile, were left to hope that any issue would soon be fixed – whether that’s waiting for access to their files to be restored or trying again the next day to get into a website.
A few recent stories have underlined that those days are, or should be, behind us. In just the last two months, ransomware attacks have interrupted the operations of pipelines, food producers and the health sector. For many, this has been followed as a story about the international nature of cybercrime and claims that cryptocurrencies are enabling new types of attack.
For those communities reliant on the targeted organisations, however, these cyber-attacks can mean higher costs when fueling their cars to get to work, or product shortages in their weekly shop. We know that there’s a lot of technical interest in analysing ransomware such as DarkSide, or the many other groups attacking sectors like manufacturing, oil and gas, and healthcare. We always need to remember, however, that the focus is not just how these attacks work, but how we can prevent the real-world impacts they have on people’s daily lives.
These are extreme examples: they are incredibly high-value targets, which criminal groups will go to extraordinary lengths in order to disrupt, and which have national consequences when they are affected. Services like online retail and customer support can be disrupted in just the same way. From the perspective of the people who use these services, however, the fact that these were ransomware attacks doesn’t matter. Whether it’s due to attacks, accidents, or mismanagement, what matters is the betrayal of trust and the knock-on effects of service loss.
Examples like this are why I believe that we should see cybersecurity as a much wider foundation than we do, underpinning not just a business’s IT infrastructure, but its reputation, its revenue and, yes, its customer experience.
In crowded markets, customer experience is often the key differentiator between competing businesses. A lot of the disruption that we’ve seen in many sectors thanks to the growth of digital and online approaches has come down to a better, more premium customer experience. Whole industries have arisen around easier ways to order taxis, listen to music, and buy food.
As consumers continue to seek better, simpler experiences, they will (and, I think, should) also start paying close attention to how businesses respond to such incidents and maximise service levels. Key things that shoppers might want to look for when weighing up their choices include:
Businesses, meanwhile, should be looking at how the efforts they take around cybersecurity can form part of the way they build customer confidence. By communicating clearly about the defensive measures we take – and, vitally, framing them in terms of the outcomes they have on people’s lives, not just the technical details – we can all help to make the public savvier about how they can make sure they truly rely on the services they rely on.
The post Why Security is Now the Foundation of Good Customer Experience appeared first on McAfee Blogs.
The McAfee Advanced Threat Research team (ATR) is committed to uncovering security issues in both software and hardware to help developers provide safer products for businesses and consumers. As security researchers, something that we always try to establish before looking at a target is what our scope should be. More specifically, we often assume well-vetted technologies like network stacks or the OS layers are sound and instead focus our attention on the application layers or software that is specific to a target. Whether that approach is comprehensive sometimes doesn’t matter; and it’s what we decided to do for this project as well, bypassing the Android OS itself and with a focus on the Peloton code and implementations. During our research process, we uncovered a flaw (CVE-2021-33887) in the Android Verified Boot (AVB) process, which was initially out of scope, that left the Peloton vulnerable.
For those that are not familiar with Peloton, it is a brand that has combined high end exercise equipment with cutting-edge technology. Its products are equipped with a large tablet that interfaces with the components of the fitness machine, as well as provides a way to attend virtual workout classes over the internet. “Under the hood” of this glossy exterior, however, is a standard Android tablet, and this hi-tech approach to exercise equipment has not gone unnoticed. Viral marketing mishaps aside, Peloton has garnered attention recently regarding concerns surrounding the privacy and security of its products. So, we decided to take a look for ourselves and purchased a Pelton Bike+.
One of the first things that we usually try do when starting a new project, especially when said projects involve large expenses like the Peloton, is to try to find a way to take a backup or a system dump that could be used if a recovery is ever needed. Not all of our research techniques keep the device in a pristine state (we’d be poor hackers if they did), and having the ability to restore the device to its factory settings is a safety net that we try to implement on our targets.
Because we are working with a normal Android device with only the Peloton customizations running at the application layer, many of the processes used to back up an Android phone would also work with the Peloton. It is common in the Android custom ROM scene to use a custom recovery image that allows the user to take full flash dumps of each critical partition and provides a method to restore them later. In such communities, it often also goes without saying that the device must first be unlocked in order to perform any of these steps. While the Android OS allows users to flash these critical partitions, there are restrictions in place that typically prevent an attacker from gaining access to the “currently” running system. If an attacker was able to get their hands on an Android device with the goal of installing a rootkit, they would have to jump through some hoops. The first step that an attacker would need to take is to enable “Original Equipment Manufacturer (OEM) Unlocking”, which is a user mode setting within the “developer options” menu. Even with physical access to the bootloader, an attacker would not be able to “unlock” the Android device unless this setting is checked. This option is usually secured behind the user’s password, PIN, or biometric phone lock, preventing an attacker from accessing it easily. The second security measure in place is that even with the “OEM Unlocking” setting on, issuing commands to the bootloader to perform the unlock first causes all data on the Android device, including applications, files, passwords, etc., to be wiped. This way, even if an attacker did gain access to the Android device of an unsuspecting victim, they wouldn’t be able to install a rootkit or modify the existing kernel without deleting all the data, which both prevents personal data from falling into the attacker’s hands and makes it obvious the device has been tampered with.
For this research effort, we resisted the urge to unlock the Peloton, as there are ways for apps to query the unlock status of a device within Android, and we wanted to ensure that any vulnerabilities we found weren’t the result of the device behaving differently due to it being unlocked. These discrepancies that arise from our research are usually identified by having two target devices: one to serve as the control and the other to serve as the test device. Unfortunately, we only had one Peloton to play with. Another issue was that the Peloton hardware is not very common and the developers of the aforementioned custom recovery images, like Team Win Recovery Project (TWRP), don’t create images for every device, just the most common ones. So, the easy method of taking a backup would not only require unlocking the device but also trying to create our own custom recovery image.
This left us as at a crossroads. We could unlock the bootloader and root the device, granting us access to the flash memory block devices (raw interfaces to the flash partitions) internally, which would allow us to create and restore backups as needed. However, as mentioned before, this would leave the bike in a recognizably “tampered” state. Alternatively, we could try to capture one of the bike’s Over-The-Air (OTA) updates to use as a backup, but we would still need to “unlock” the device to actually flash the OTA image manually. Both options were less than ideal so we kept looking for other solutions.
Just as Secure Boot provides a security mechanism for properly booting the OS on Windows PCs, Android has implemented measures to control the boot process, called Android Verified Boot (AVB). According to Android’s documentation, AVB “requires cryptographically verifying all executable code and data that is part of the Android version being booted before it is used. This includes the kernel (loaded from the boot partition), the device tree (loaded from the dtbo partition), system partition, vendor partition, and so on.”
The Peloton Bike+ ships with the default settings of “Verity Mode” set to true, as well as “Device Unlocked” and “Device Critical Unlocked” set to false, which is intended to prevent the loading of modified boot images and provide a way to determine if the device has been tampered with. This information was verified by running fastboot oem device-info on the Peloton, as demonstrated in Figure 1.
Figure 1: OEM device info showing verity mode and unlocked status.
To clarify, a simplified Android boot process can be visualized as follows:
Figure 2: Simplified Android Boot Process
If modified code is found at any of the stages in Figure 2, the boot process should abort or, if the device is unlocked, warn the user that the images are not verified and give the option to the user to abort the boot.
Given that we defined our scope of this project to not include the Android boot process as a part of our research and verifying that Peloton has attempted to use the security measures provided by Android, we again found ourselves debating if a backup would be possible.
In newer Android releases, including the Peloton, the update method uses Android’s Seamless System Updates (A/B). This update method no longer needs the “recovery” partition, forcing users who wish to use a custom recovery to use the fastboot boot command which will download and boot the supplied image. This is a temporary boot that doesn’t “flash“ or alter any of the flash partitions of the device and will revert to the previous boot image on restart. Since this option allows for modified code to be executed, it is only available when the device is in an unlocked state and will error out with a message stating “Please unlock device to enable this command,” if attempted on a locked device.
This is a good security implementation because if this command was always allowed, it would be very similar to the process of booting from a live USB on your PC, where you can login as a root user and have full control over the underlying system and components.
This is where our luck or maybe naïveté worked to our advantage. Driven by our reluctance to unlock the device and our desire to make a backup, we tried to boot a generic TWRP recovery image just to see what would happen. The image ended up leaving us at a black screen, and since each recovery image needs to contain a small kernel with the correct drivers for the display, touch digitizer, and other device–specific hardware, this was to be expected. What we didn’t expect, however, was for it to get past the fastboot boot command. While we didn’t get a custom recovery running, it did tell us one thing; the system was not verifying that the device was unlocked before attempting to boot a custom image. Normally this command would be denied on a “locked” device and would have just errored out on the fastboot command, as mentioned previously.
It is also important to point out that despite having booted a modified image, the internal fuse had not been burned. These fuses are usually burned during the OEM unlocking process to identify if a device has allowed for a different “root of trust” to be installed. The burning of such a fuse is a permanent operation and a burnt fuse often indicates that the device has been tampered with. As shown in Figure 3, the “Secure Boot” fuse was still present, and the device was reporting a locked bootloader.
Figure 3: Secure boot enabled with fused protection
This discovery was unexpected and we felt like we had stumbled upon a flaw that gave us the ability to finally take a backup of the device and leave the Peloton in an “untampered” state. Knowing that a custom image could be booted even with a “locked” bootloader, we began looking at ways to gather a valid boot image, which would contain the correct kernel drivers to facilitate a successful boot. If we could piece together the OTA update URL and just download an update package directly from Peloton, it would likely contain a boot image that we could modify. Having the ability to modify a boot image would give us root and access to the blocked devices.
Even with just ADB debugging enabled we were able to pull the Peloton–specific applications from the device. We listed all the Peloton APKs and sought out the ones that could help us get the OTA path, shown in Figure 4.
Figure 4: Listing Peloton Specific Applications and Highlighting the one related to OTA Updates.
Finding the name OTAService promising, we pulled down the APK and began to reverse-engineer it using JADX. After some digging, we discovered how the app was building the download URL string for OTA updates, which would then be passed to beginDownload(), as seen in Figure 5.
Figure 5: OTA image path being constructed as “key”
We also noticed quite a few Android log calls that could help us, such as the one right before the call to beginDownload(), so we used Android’s built–in logcat command and grepped the output for “OTA” as seen in Figure 6. Doing so, we were able to find which S3 bucket was used for the OTA updates and even a file manifest titled OTAConfig.json.
Figure 6: Relevant OTA logs in red
Combining the information obtained from OTAService.apk and the logs, we were able to piece together the full path to the OTA images manifest file and names for each OTA zip file, as shown in Figure 7.
Figure 7: Contents of OTAConfig.json
Our next step was to extract the contents of the OTA update to get a valid boot.img file that would contain all the specific kernel drivers for the Peloton hardware. Since the Peloton is using Android’s A/B partitions, which facilitate seamless updates, the update packages were stored in a “payload.bin” format. Using the Android payload dumper tool, we were able to extract all of the images contained in the bin file.
Once the boot.img was extracted, we needed a way to modify the initial kernel to allow us to gain root access on the device. Although there are a variety of ways to accomplish this, we decided to keep things simple and just use the Magisk installer to patch the boot.img file to include the “su” binary. With the boot.img patched, we were able to use the fastboot boot command again but this time passing it our patched boot.img file. Since the Verified Boot process on the Peloton failed to identify the modified boot image as tampered, the OS booted normally with the patched boot.img file. After this process was complete, the Peloton Bike+ was indistinguishable from its “normal” state under visual inspection and the process left no artifacts that would tip off the user that the Pelton had been compromised. But appearances can be deceiving, and in reality the Android OS had now been rooted, allowing us to use the “su” command to become root and perform actions with UID=0, as seen in Figure 8.
Figure 8: Booting modified boot.img and executing whoami as Root
As we just demonstrated, the ability to bypass the Android Verified Boot process can lead to the Android OS being compromised by an attacker with physical access. A worst-case scenario for such an attack vector might involve a malicious agent booting the Peloton with a modified image to gain elevated privileges and then leveraging those privileges to establish a reverse shell, granting the attacker unfettered root access on the bike remotely. Since the attacker never has to unlock the device to boot a modified image, there would be no trace of any access they achieved on the device. This sort of attack could be effectively delivered via the supply chain process. A malicious actor could tamper with the product at any point from construction to warehouse to delivery, installing a backdoor into the Android tablet without any way the end user could know. Another scenario could be that an attacker could simply walk up to one of these devices that is installed in a gym or a fitness room and perform the same attack, gaining root access on these devices for later use. The Pelobuddy interactive map in figure 9 below could help an attacker find public bikes to attack.
Figure 9: pelobuddy.com’s interactive map to help locate public Peloton exercise equipment.
Once an attacker has root, they could make their presence permanent by modifying the OS in a rootkit fashion, removing any need for the attacker to repeat this step. Another risk is that an attacker could modify the system to put themselves in a man-in-the-middle position and sniff all network traffic, even SSL encrypted traffic, using a technique called SSL unpinning, which requires root privileges to hook calls to internal encryption functionality. Intercepting and decrypting network traffic in this fashion could lead to users’ personal data being compromised. Lastly, the Peloton Bike+ also has a camera and a microphone installed. Having remote access with root permissions on the Android tablet would allow an attacker to monitor these devices and is demoed in the impact video below.
Given the simplicity and criticality of the flaw, we decided to disclose to Peloton even as we continue to audit the device for remote vulnerabilities. We sent our vendor disclosure with full details on March 2, 2021 – shortly after, Peloton confirmed the issue and subsequently released a fix for it in software version “PTX14A-290”. The patched image no longer allows for the “boot” command to work on a user build, mitigating this vulnerability entirely. The Peloton vulnerability disclosure process was smooth, and the team were receptive and responsive with all communications. Further conversations with Peloton confirmed that this vulnerability is also present on Peloton Tread exercise equipment; however, the scope of our research was confined to the Bike+.
Peloton’s Head of Global Information Security, Adrian Stone, shared the following “this vulnerability reported by McAfee would require direct, physical access to a Peloton Bike+ or Tread. Like with any connected device in the home, if an attacker is able to gain physical access to it, additional physical controls and safeguards become increasingly important. To keep our Members safe, we acted quickly and in coordination with McAfee. We pushed a mandatory update in early June and every device with the update installed is protected from this issue.”
We are continuing to investigate the Peloton Bike+, so make sure you stay up to date on McAfee’s ATR blogs for any future discoveries.
The post A New Program for Your Peloton – Whether You Like It or Not appeared first on McAfee Blogs.
[Disclaimer: The McAfee ATR team disclosed this vulnerability to Peloton and promptly started working together to responsibly develop and issue a patch within the disclosure window. The patch was tested and confirmed effective on June 4, 2021.]
Picture this: A hacker enters a gym or fitness center with a Peloton Bike+. They insert a tiny USB key with a boot image file containing malicious code that grants them remote root access. Since the attacker doesn’t need to factory unlock the bike to load the modified image, there is no sign that it was tampered with. With their newfound access, the hacker interferes with the Peloton’s operating system and now has the ability to install and run any programs, modify files, or set up remote backdoor access over the internet. They add malicious apps disguised as Netflix and Spotify to the bike in the hopes that unsuspecting users will enter their login credentials for them to harvest for other cyberattacks. They can enable the bike’s camera and microphone to spy on the device and whoever is using it. To make matters worse, they can also decrypt the bike’s encrypted communications with the various cloud services and databases it accesses, potentially intercepting all kinds of sensitive information. As a result, an unsuspecting gym-goer taking the Peloton Bike+ for a spin could be in danger of having their personal data compromised and their workout unknowingly watched.
That’s a potential risk that you no longer have to worry about thanks to McAfee’s Advanced Threat Research (ATR) team. The ATR team recently disclosed a vulnerability (CVE-2021-3387) in the Peloton Bike+, which would allow a hacker with either physical access to the Bike+ or access during any point in the supply chain (from construction to delivery), to gain remote root access to the Peloton’s tablet. The hacker could install malicious software, intercept traffic and user’s personal data, and even gain control of the Bike’s camera and microphone over the internet. Further conversations with Peloton confirmed that this vulnerability is also present on Peloton Tread exercise equipment; however, the scope of our research was confined to the Bike+.
As a result of COVID-19, many consumers have looked for in-home exercise solutions, sending the demand for Peloton products soaring. The number of Peloton users grew 22% between September and the end of December 2020, with over 4.4 million members on the platform at year’s end. By combining luxury exercise equipment with high-end technology, Peloton presents an appealing solution to those looking to stay in shape with a variety of classes, all from a few taps of a tablet. Even though in-home fitness products such as Peloton promise unprecedented convenience, many consumers do not realize the risks that IoT fitness devices pose to their online security.
IoT fitness devices such as the Peloton Bike+ are just like any other laptop or mobile phone that can connect to the internet. They have embedded systems complete with firmware, software, and operating systems. As a result, they are susceptible to the same kind of vulnerabilities, and their security should be approached with a similar level of scrutiny.
Following the consumer trend in increasing IoT fitness devices, McAfee ATR began poring over the Peloton’s various systems with a critical eye, looking for potential risks consumers might not be thinking about. It was during this exploratory process that the team discovered that the Bike’s system was not verifying that the device’s bootloader was unlocked before attempting to boot a custom image. This means that the bike allowed researchers to load a file that wasn’t meant for the Peloton hardware — a command that should normally be denied on a locked device such as this one. Their first attempt only loaded a blank screen, so the team continued to search for ways to install a valid, but customized boot image, which would start the bike successfully with increased privileges.
After some digging, researchers were able to download an update package directly from Peloton, containing a boot image that they could modify. With the ability to modify a boot image from Peloton, the researchers were granted root access. Root access means that the ATR team had the highest level of permissions on the device, allowing them to perform functions as an end-user that were not intended by Peloton developers. The Verified Boot process on the Bike failed to identify that the researchers tampered with the boot image, allowing the operating system to start up normally with the modified file. To an unsuspecting user, the Peloton Bike+ appeared completely normal, showing no signs of external modifications or clues that the device had been compromised. In reality, ATR had gained complete control of the Bike’s Android operating system.
The McAfee ATR team disclosed this vulnerability to Peloton and promptly started working together to responsibly develop and issue a patch within the disclosure window. The patch was tested and confirmed effective on June 4, 2021. The discovery serves as an important reminder to practice caution when using fitness IoT devices, and it is important that consumers keep these tips in mind to stay secure while staying fit:
Stay on top of software updates from your device manufacturer, especially since they will not always advertise their availability. Visit their website regularly to ensure you do not miss news that may affect you. Additionally, make sure to update mobile apps that pair with your IoT device. Adjust your settings to turn on automatic software updates, so you do not have to update manually and always have the latest security patches.
Do your research before making a significant investment in an IoT device. Ask yourself if these devices are from a reputable vendor. Have they had previous data breaches in the past, or do they have an excellent reputation for providing secure products? Also, take note of the information your IoT device collects, how vendors use this information and what they release to other users or third parties.
Above all, understand what control you have over your privacy and information usage. It is a good sign if an IoT device allows you to opt-out of having your information collected or lets you access and delete the data it does collect.
Protect your data from being compromised by stealthy cybercriminals by using an identity theft solution such as the one included in McAfee Total Protection. This software allows users to take a proactive approach to protecting their identities with personal and financial monitoring, as well as recovery tools.
If you are one of the 4.4 million Peloton members or use other IoT fitness devices, it is important to keep in mind that these gadgets could pose a potential security risk just like any other connected device. To elevate your fitness game while protecting your privacy and data, incorporate cybersecurity best practices into your everyday life so you can confidently enjoy your IoT devices.
As stated, McAfee and Peloton worked together closely to address this issue. Adrian Stone, Peloton’s Head of Global Information Security, shared that “this vulnerability reported by McAfee would require direct, physical access to a Peloton Bike+ or Tread. Like with any connected device in the home, if an attacker is able to gain physical access to it, additional physical controls and safeguards become increasingly important. To keep our Members safe, we acted quickly and in coordination with McAfee. We pushed a mandatory update in early June and every device with the update installed is protected from this issue.”
Peloton is always looking for ways to improve products and features, including making new features available to Members through software updates that are pushed to Peloton devices. For a step-by-step guide on how to check for updated software, Peloton Members can visit the Peloton support site.
The post Is Your Peloton Spinning Up Malware? appeared first on McAfee Blogs.
The McAfee team is very proud to announce that, for the third year in a row, McAfee was named a 2021 Gartner Peer Insights Customers’ Choice for Secure Web Gateways for its Web Solution.
In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner applies rigorous methodology for recognizing vendors with a high customer satisfaction rate.
For the distinction, a vendor needs at least 20+ Reviews from Customers with over $50M Annual Review in 18-month timeframe, above Market Average Overall Rating, and above Market Average User Interest and Adoption.
Gartner Peer Insights is a peer review and ratings platform designed for enterprise software and services decision makers. Reviews are organized by products in markets that are defined by Gartner Research in Magic Quadrant and Market Guide documents.
The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to expert-generated research such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution. A complimentary copy of the Peer Insights ‘Voice of the Customer’ report is available on the McAfee Web site.
“We were using an on-prem web gateway and we have been migrated to UCE recently due to the pandemic situations. It gives us the flexibility to manage our Web GW as a SaaS solution. The solution also provides us bunch of rulesets for our daily usage needs.” CIO in the Manufacturing Industry [Link here]
“McAfee Secure web gateway provides the optimum security required for the employees of the Bank surfing the Internet. It also provides the Hybrid capabilities which allows to deploy same policies regardless of the physical location of the endpoint.” [Link here]
MVISION Unified Cloud Edge was specifically designed to enable our customers to make a secure cloud transformation by bringing the capabilities of our highly successful Secure Web Gateway appliance solution to the cloud as part of a unified cloud offering. This way, users from any location or device can access the web and the cloud in a fast and secure manner.
“The McAfee Web Gateway integrated well with existing CASB and DLP solutions. It has been very effective at preventing users from going to malware sites. The professional services we purchased for implementation was the best we’ve ever had from any vendor of any IT security product.” Senior Cybersecurity Professional in the Healthcare Industry [Link here]
McAfee’s Next-Gen Secure Web Gateway technology features tight integration with our CASB and DLP solutions through a converged management interface, which provides unified policies that deliver unprecedented cloud control while reducing cost and complexity. By integrating our SWG, CASB, DLP, and RBI solutions, MVISION Unified Cloud Edge provides a complete SASE security platform that delivers unparalleled data and threat protection.
“We benchmarked against another very well known gateway and there was no comparison. The other gateway only caught a small fraction of what MWG caught when filtering for potentially harmful sites.” Information Security Officer in the Finance Industry [Link here]
As the threat landscape continues to evolve, it’s important for organizations to have a platform that is integrated and seamless. That’s why McAfee provides integrated multi-layer security including global threat intelligence, machine learning, sandboxing, UEBA, and Remote Browser Isolation to block known threats and detect the most elusive attacks.
To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit Gartner Peer Insights’ Customers’ Choice announcement for Web. To all of our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!
McAfee is named a Customers’ Choice in the June 2021 Gartner Peer Insights “Voice of the Customer”: Secure Web Gateways.
The post McAfee Named a 2021 Gartner Peer Insights Customers’ Choice for SWG appeared first on McAfee Blogs.
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