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Editor’s Note: This is the third in a series of articles about how we can help our elder parents get the most out of digital life—the ways we can help them look after their finances and health online, along with how they can use the internet to keep connected with friends and family, all safely and simply.
Now here’s a great topic. Spending more quality time with our folks, even if they’re far away. That’s the beauty of a family video chat. It’s a way to connect with more than voice. It’s a way to share moments together.
If your parents and the older loved ones in your family haven’t come around to the idea of video chats just yet, now’s a good time to give it a try. Video chats are far easier to enjoy than ever, and with a little initiative from you, the family can gather around a video chat rather quickly. In fact, there’s plenty you can do to get them started.
Clearly, a video chat is different than a phone call. Beyond the technological differences, it’s quite a different way of interacting. After all, there you are, face-to-face, talking over a device. And that may feel a little awkward, especially for our parents. They’ve lived lives where long-distance conversations meant using a phone that was anchored to the kitchen wall.
So aside from the technical considerations of video chats, there’s a degree of freedom that may leave our parents wondering what to do and how to act in this new medium. Just like when we first used video chat ourselves, questions come up … Where should I be looking on the screen … How should I hold the phone … Can everyone on this call see up my nose?
You can ease them in by taking the lead, welcoming them into the notion that your video chat can be much more than a phone call. More than simply talking, it’s a chance to create a shared space together.
A great example is this: a co-worker recently told me about his in-laws who were scouting out retirement communities to live in. Even though his in-laws lived 2,000 miles away, they all got to do a little house-hunting together. Using a smartphone, they took room-to-room tours of model homes together, got views of the tree-lined streets, checked out the pools and rec centers, and so on. A few weeks later, they shared another video call where his in-laws walked the family through their new place after they’d settled in. And all of it started with a simple request, “Hey, turn on FaceTime so we can take a look too!”
So, in a way, video chats truly are an opportunity to create moments together. It could be as simple as asking grandma to read a book to the kids, have mom and dad share what they’re having for a birthday dinner, or ask them to show how hard it’s snowing outside their home. Anything you can do to encourage a little free interaction of some sort may make a video chat feel far more comfortable. You can really relax and interact once you settle in and let the possibilities unfold.
In a way, a video call is much like dropping by the house for a visit. Placing a video call unannounced may catch mom in her curlers, so to speak. Or, as we’ve heard our parents say when they looked at a messy living room, we may catch them when “the house isn’t ready for guests.” In either case, scheduling a time for a video call gives everyone time to prepare. Whether it’s sprucing up your appearance or simply getting into the headspace for a face-to-face interaction, a designated time helps everyone get ready.
On your end, it’s an opportunity for you to prepare as well. Do the kids have some recent schoolwork or a project they’re proud of? Have them bring it for some show-and-tell. Doing some cooking lately and you just can’t seem to get the family secret BBQ sauce just right? Bring your folks into the kitchen for some cooking advice. Find an old treasure in storage? Break it out and flip through your old grade-school art scrapbook with them on the call. As you prepare, think about sharing and moments, some of the things you’d like to do together over a video call. That’ll make it all the more special.
As you know, there are plenty ways to hold a video call. There’s a good chance you’ve used several platforms and apps yourself already, whether with friends, work, or a mix of both. So when it comes to picking what’s best for your video call, the question to ask here is what’s your parent’s comfort level with technology.
If your parents are pretty comfortable with technology, you can share one of my earlier articles on video calls with them, which walks through the ins and outs of different apps and options. If they’re a little less savvy with technology, ideally they have a smartphone or tablet that they can use. Chances are, that device will have video calling built right in, such as Apple’s FaceTime or Google Duo on Android devices—both of which make video calls an easier “point and shoot” experience.
Even if you’re using different devices, you can still use apps like FaceTime between Androids and iPhones. It’s rather straightforward, as all it takes is for one party or other to click a link. Additionally, Google Duo is available as an app in Apple’s App Store, which makes it easy for everyone to get on one platform as needed.
If a smartphone or tablet isn’t in the picture, there are certainly options for laptops and computers, several you may also know well already. Of the free and relatively straightforward apps out there, you can choose from:
With a free account that can run through a browser window, you and your parents can enjoy a call without having to manually download an app.
This comes standard on Windows PCs and supports apps for all kinds of tablets and smartphones too. If you want to create a video chat without an account, you can simply visit this page and start an instant video chat with a click.
Free to anyone with a free Google Gmail account, you can use Google Meet just by clicking its icon from your Google apps menu or by visiting https://meet.google.com/. Like Zoom and Skype, it can run in the window of a browser, so there’s no app to manually download.
Of course, your folks will need a camera and microphone for their computer. If they don’t have one, there are plenty of moderately priced web cameras that include a microphone. I suggest getting one with a physical lens cap. That way they can protect privacy. Of course, they can always simply disconnect it when they’re not using it.
Setting up a laptop or computer for video calls may take a little bit of work. You can help your parents by walking them through the process with these articles:
Once you’re all set up, here are a few things that you and your parents can do to help keep your calls private and secure.
If your video chap app generates a link that others can click to join in, be sure to create a password that uninvited parties can’t join in as well. Also, don’t be shy about asking your family members to use a password on the calls they initiate. It’s pretty much standard practice nowadays.
Likewise, with any chat link that’s sent to you, be sure that link is legitimate. Confirm the link with the family member who sent it, particularly if you weren’t expecting one. (This is another good reason to schedule calls. Family members will be on the lookout for that link.)
Make sure that you’re using comprehensive online protection software that helps steer you clear of scam emails and links, along with browser protection that blocks links that could send you to sketchy websites. That way, if you do get sent a bogus invite link from a scammer, you’ll be protected.
Aside from giving you the latest features and functionality, updates also often include essential security improvements. Set your computer to update itself automatically and consider using security software that will scan for vulnerabilities and install updates automatically as needed.
An interesting closing note is that getting comfortable with video chat may open a world of other possibilities as well. Perhaps once they get online and see how video chats work, they’ll reach out to other friends and them get in on it too, creating more opportunities to reach out and spend time with others. In other words, you may really start something here by getting mom and dad on video chat.
Additionally, early research has shown that older adults who use regularly technologies like video chat have seen positive impacts in their long-term memory compared to those who just interacted over the phone or in person. Similarly, research has shown that the use of technology, in general, can enhance mental health for older adults as well.
With that, I hope you’ll give it a try with your parents and older loved ones. Meet the inevitable technical bumps in the road with a smile because this journey will be absolutely worth it. For all of you.
The post Helping Mom & Dad: Family Video Chats appeared first on McAfee Blog.
Whether they’re attending regular work meetings or catching up with extended family across the globe, many people leverage video conferencing to better connect with others – a process that will likely continue as our world only becomes more digital. But as the rapid adoption of video conferencing tools and apps occurs, potential threats to online safety emerge.
Agora is one of these tools for connection. The company’s video conferencing software is included in apps like MeetMe, Skout, Nimo TV, temi, Dr. First Backline, and Talkspace, across more than 1.7 billion devices globally. According to McAfee Advanced Threat Research (ATR), Agora’s video software development kit (SDK) until recently included a vulnerability that could have allowed an attacker to spy on ongoing video and audio calls.
In accordance with McAfee’s safe vulnerability disclosure policy, ATR provided Agora with details of its thorough research into the issue so that the software developer could take action to address it with a software update.
But let’s take a look at what a vulnerability like this could mean for users.
So, how exactly could this vulnerability allow others to spy on private calls?
The McAfee ATR team discovered that the Agora vulnerability stemmed from an error of incomplete encryption – the process of converting information or data into seemingly random output to prevent unauthorized access. Agora’s SDK implementation did not allow applications to securely configure the setup of video/audio encryption, thereby leaving a potential for hackers to snoop on them.
Therefore, if exploited, this particular vulnerability could’ve allowed a criminal to launch man-in-the-middle attacks, which occur when a hacker secretly intercepts and possibly alters the communications between two unsuspecting users. Aka, they could spy on users’ private video calls.
The vulnerability discovery and mitigation cooperation between McAfee and Agora illustrates why it’s so important for threat researchers to work closely and constructively with app developers to make our digital lives as safe as possible.
As a consumer, however, it’s important to realize what exactly you’re getting into when downloading applications for video conferencing and other tools that help you stay connected.
While the security community encourages developers to write software code with security in mind, software apps tend to struggle with bugs and vulnerabilities in their early days. Consumers should by all means download and enjoy the hottest new apps, but they should also take steps to protect themselves from any undiscovered issues that might threaten them.
Here are a few tips that can help ensure your safety while connecting with others online:
It’s easy to click “Install later” when software updates pop up on your screen. However, these updates often come with security patches for vulnerabilities like the ones mentioned above. To ensure that your software and apps have the latest security fixes, update them immediately or select the option update automatically if available.
Until a patch is created, you should operate under the assumption that a hacker could compromise your video calls. Avoid using vulnerable apps until developers make a software security update available to help protect your calls from being infiltrated.
In order to protect yourself and your loved ones from potential risks, make sure you have a holistic security solution in place, such as McAfee Total Protection, which can help block risky downloads with McAfee WebAdvisor, protect you from malicious mobile apps, and help update Windows and your apps all in one place with Vulnerability Scanner.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post Hang Up on Hackers: Protect Yourself from Mobile App Video Conferencing Vulnerabilities appeared first on McAfee Blogs.
All the kids are doing it, and so can you.
If you haven’t hopped onto a video chat with the family yet, the holidays are a great time to give it a whirl. While there are plenty of apps and services out there for video chatting, I put together a quick list of the more no-nonsense options.
Broadly speaking, I selected video chatting apps that are free, relatively straightforward, and possibly something you already have on your smartphone, tablet, or computer. From there, I also offer up some advice that can keep you and your family safe while you chat. Let’s take a look …
One of the easiest ways to hop onto a video chat is with your smartphone or tablet. They can save you a bit of configuring and fiddling around with settings because these devices have cameras, microphones, and video chat apps already built in. In that way, they’re optimized for video chat, so using one of them is practically “point and shoot.”
Depending on what smartphone or tablet you have, you have a couple of leading options:
Pre-installed on iPhones and iPads, FaceTime can connect up to 32 people on iOS and Mac OS devices at one time. That way, if you want to chat with a few family members at once, you can have plenty of people join in. Note that only iOS and Mac OS devices can use FaceTime, so the person you want to chat with will need FaceTime on a iOS or Mac OS device as well. Connections are quite simple. In fact, as simple as making a phone call. You can start a FaceTime call with a tap of family members in your contact list. Your device does the rest.
Google Duo is a voice chat app much akin to FaceTime that’s found on plenty of Android phones and tablets. However, it differs from FaceTime because it’s available for multiple platforms. For example, there’s a Google Duo app for iPhones, so if your grandkids have iPhones, they can install the Google Duo on their iPhones and have a chat with you on your Android phone.
Also, you can use Google Duo on a web browser without an app by clicking here. That’s a great option if you have a camera-ready laptop or computer—which we’ll talk about more next.) Google Duo also features “Family Mode” where you can put on masks and make doodles on the screen if you’re signed in with a Google account.
If you don’t have a smartphone or tablet, there are still plenty of options that are free and relatively easy as well.
For starters, you’ll need a laptop or computer with a microphone and camera, which is more or less standard in laptops today. If your laptop or computer doesn’t have that combo already, not to worry. There are plenty of moderately priced web cameras that include a microphone. I suggest getting one with a physical lens cap. That way it always protects your privacy. Likewise, you can always disconnect yours when it’s not in use.
With that, here are a few options for video chatting on your computer:
Originally aimed at a business audience, families and schools quickly latched on to Zoom for its ease of use at the start of the pandemic. Zoom offers unlimited time and unlimited calls for one-to-one meetings yet has a 40-minute limit once there are more than two devices connected. While there’s an app available, I recommend that you set up a free account and run it through a browser window. That way, you don’t have to deal with an install and you’ll always have the latest security protocols in play.
Skype from Microsoft has been around for a long time, getting its start back in the early 2000’s as a voice and text chatting app. Today, it comes standard on Windows PCs and supports apps for all kinds of tablets and smartphones too. Up to 50 people can join, which is of course plenty. If you want to create a video chat without an account, you can simply visit this page and start an instant video chat with a click. That’ll give you a link that you can copy and share with your family. And when they click on that link, you’ll all be connected.
Free to anyone with a free Google Gmail account, you can use Google Meet just by clicking its icon from your Google apps menu or by visiting https://meet.google.com/. Originally designed for businesses, governments, and schools, this premium product is now available to all. Some nice features include the ability to schedule a meeting with your family using Google Calendar and additional security features that help make sure your call is private. Like Zoom and Skype, it can run in the window of your browser, so there’s no app to download and install.
As I mentioned above, there’s practically setup when it comes to running a video call on your smartphone or tablet, as they’re already configured for video. Computers, however, may take a little more effort.
The first thing is to make sure that your microphone, speakers, and camera are all set up and ready to go. If you have a Windows computer, you can check out this quick article to get your audio set up and this article for setting up your camera. For Macs, check out this article for audio and this article for video.
From there, you can log into your video chat app or service of choice and give your audio and video a test just to make sure everything is a go. You can do this before you make a call by starting the app as you normally would and then clicking on the menu item for “Settings.” Each app handles it a little differently, yet the interface should show you if it detects your camera, microphone, and speakers. Once you’re set up, you likely won’t have to go back in and do it again.
Now, it’s time to think like a movie director. As you might think, the camera angle and lighting in your room make all the difference on a video chat.
In a way, the camera is the way you’ll make eye contact with your family. Set the camera or hold your device so that it’s at eye level with you. That way, it’ll appear like you’re making eye contact with them. Few things feel stranger on a video chat than a camera angle that appears to have you looking down at them (and with them looking up your nose in return).
As for lighting, avoid sitting with a light source behind you. The camera will adjust itself to the light source instead of you, putting your face in the dark. Instead, look to have a light source that’s in front and a bit off to the side from you. That’ll light your face without washing out your face in harsh light. Likewise, if you’re sitting in front of a computer monitor while you’re chatting, see if you can lower the brightness on the monitor. That’ll keep your video looking great as well.
Once you’re all set up, here are a few things that will help keep your calls private and secure.
If you’re initiating the chat, be sure to create a password that that uninvited parties can’t join the call. Also, don’t be shy about asking your family members to use a password on the calls they initiate. It’s pretty much a standard practice nowadays.
Many services, like Zoom, allow people to join a video chat by clicking a link. As with any link that’s sent to you, be sure that it’s legitimate. Confirm the link with the family member who sent it, particularly if you weren’t expecting one.
Likewise, make sure that you’re using comprehensive security software that protects you from scam emails and links, plus block links that could send you to sketchy websites. That way, if you do get sent a bogus invite link from a scammer, you’ll be protected.
When you click a link to join a video call from your computer, it will open a new browser tab that will prompt you to join the call. Often, there will be an option to “join using the app,” which your browser will automatically download if you click that option. However, the easiest way to join is by clicking the option to “join using my browser.” In addition to being a no-fuss option, it also means one less app on your device to keep current.
Aside from giving you the latest features and functionality, updates also often include essential security improvements. Set your computer to update itself automatically and consider using security software that will scan for vulnerabilities and install updates automatically as needed.
With the holidays upon us and the and New Year on the horizon, now’s a great time to give video chatting a try. As with any new app you try, do a little research of your own before you download it. Check out the news reviews to see if it’s right for you or if there have been any security concerns.
I hope this overview gives you a great start and that it becomes just one more of the many ways you keep in touch, whether during the holidays or year ’round.
To stay updated on all things McAfee and for more resources on staying secure from home, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post Zooming with the Grandkids: Five Easy Video Chat Apps for the Holidays appeared first on McAfee Blogs.
The reality is beginning to hit: The holiday season will look and feel different this year. Traditional family gatherings, complete with mile-long dinner tables and flag football games, are now considered COVID “super spreader” events, putting a dent in plans for large gatherings.
Still, there’s a bright side. We may be dealing with a pandemic, but we also happen to live in time of amazing technology and ingenuity. That means when the face-to-face connection isn’t possible, we can connect with a click or two.
According to the Center for Disease Control, it’s important to keep basic safety protocols such as mask-wearing, disinfecting, and social distancing in place. In addition, they recommend limiting the number of guests, celebrating outdoors if possible, and limiting the number of people in food prep areas. One of the most important things you can do, says the CDC, is to “have conversations with guests ahead of time to set expectations for celebrating together.”
A part of those conversations can also include ways to digitally connect with elderly or at risk loved ones who can’t gather and how to do it safely and securely. Here are a few ideas to get you rolling.
One big tip in organizing a successful, digitally connected holiday is to prep your technology logistics before your gathering. Ensure everyone invited to the call has downloaded the right app, adjusted privacy settings, and understands app and safety basics. For family members who may be uncomfortable connecting digitally, consider calling a few days ahead of time, previewing the app, and answering any questions. Prepping your tech will maximize your time together and ensure everyone feels confident.
1. Cook together. Use video apps such as FaceTime or Zoom to share recipes and even have grandma teach the kids to cook her famous corn casserole. Since everyone is together, you may even want to crowdsource favorite family recipes in a google doc and make a family cookbook.
Safe Family Tip: Your FaceTime app is always ideal because it’s encrypted and still private. When using video apps such as Zoom, make sure your account and meeting settings are personal.
2. Share a virtual mealtime. You might be surprised at how much fun sharing a mealtime virtually can be (we’ve tried it!) It’s easy: Set up your phone or computer on a stationary tripod or shelf that frames your dinner table. Agree on a time with family members. Dial them up on your phone or in your app. Toast the holiday in real-time.
Safe Family Tip: Be aware that with the increase in people going online to connect with family, shop, and work, hackers are also working overtime to get into Zoom (and other apps) conversations and figure out ways to plant malware. With increased digital activity, think about a comprehensive security solution, which can help protect devices against malware, phishing attacks, and other threats.
3. Enjoy movie time together. Using apps like Hulu Watch Party, Watch2gether, Amazon Watch, Netflix Party, and Houseparty makes it easy to watch a movie together from multiple locations. For kids, there’s Disney Plus Party for kid-friendly group viewing. Some of the apps require screen sharing, others separate logins, while others are simply one account holder sharing a link. The Verge offers this step-by-step on how to for several of these apps.
Safe Family Tip: Make sure the movie site or app you are using is legal and safe. Cybercriminals are hot on the trail of movie fans and have created movie apps designed to download malware onto computers. Avoid clicking on pop-up ads or random links while looking for movies or apps. Add an extra layer of protection using a Virtual Private Network (VPN) to encrypt your online activity, keep your identity secure, and secure downloads.
4. Multiplayer Game Apps. Don’t worry. Family game night lives on! Even if you are separated by miles, you can play virtual family games like Charades, Uno, Pictionary, Trivia, and many video games.
Safe Family Tip: Be sure the app you are downloading is legitimate. Read reviews and make sure there aren’t any virus or malware issues before downloading. Once downloaded, maximize your safety settings on the app, use strong passwords, and only connect with known players.
5. Virtual Karaoke. Gather on apps like Smule to enjoy some family karaoke together.
Safe Family Tip: Any group app can be a danger zone for cyberbullying or connection from strangers. Be sure that family members are aware of the dangers of allowing younger users to keep these apps on their phones following the holidays. Parental Control Software is an easy way to make sure your kids engage with safe content online.
Thanks to technology, it’s possible to shrink just about any distance. Will it take effort? Sure. Some learning? Yup. But hopefully, even though your home may feel a little more empty this year, your heart will be full.
The post 5 Fun Ways to Keep Family Connections Strong (and Secure) This Holiday appeared first on McAfee Blogs.
Video conferencing has really taken off this year. With more people working and learning from home than ever before, video calling has rapidly become the mainstream method for remote communication, allowing users to stay connected. But very few may realize that they might be giving away their passwords on video calls through their body language. According to Tom’s Guide, call participants can guess a user’s passwords through the arm and shoulder movements they make while they type.
Let’s unpack how this threat works so you can continue to connect via video calls worry-free.
Keyboard snooping, or a keyboard interference threat, occurs when an attacker is present on a video call and observes the target’s body and physiological features to infer what they are typing. To pull off this attack, the hacker would need to record the meeting or video stream and feed it through a computer program. This program eliminates the visual background and measures the user’s arm and shoulder movements relative to their face. From there, the program analyzes the user’s actions to guess which keys they are hitting on the keyboard – including passwords and other sensitive information.
So, how accurate is this program, anyway? While this shows that the program was only correct 20% of the time when subjects were on their own devices in an uncontrolled environment, the program’s accuracy increased to 75% if their password was one of the one million most commonly used passwords. And suppose the program already knew their email address or name. In that case, it could decipher when the target was typing this information during the video call (and when their password would immediately follow) 90% of the time. The less complex the target makes their password, the easier it is for the program to guess what they’re typing.
Keystroke inference attacks can have potentially dangerous effects, since the text typed can often contain sensitive or private information even beyond passwords, like credit card numbers, authentication codes, and physical addresses. It’s also important to note that any video conferencing tool or videos obtained from public video sharing/streaming platforms are susceptible to this attack.
Therefore, to prevent your meeting attendees from snooping on what you’re typing, follow these tips for greater peace-of-mind:
Avoid giving keyboard snoopers the upper hand by making your password or passphrase as unique as the information it’s protecting. If a hacker does manage to guess your password for one of your online accounts, they will likely check for repeat credentials across multiple sites. By using different passwords or passphrases for your online accounts, you can remain calm and collected knowing that the majority of your data is secure if one of your accounts becomes vulnerable.
Two or multi-factor authentication provides an extra layer of security, as it requires multiple forms of verification like texting or emailing a secure code to verify your identity. Most popular online sites like Gmail, Dropbox, LinkedIn, Facebook, etc. offer multi-factor authentication, and it takes just a few minutes to set it up. This reduces the risk of successful impersonation by criminals who may have uncovered your information by keyboard snooping.
Take your security to the next level with a password manager, like the one included in McAfee Total Protection. A password manager can help you create strong passwords, remove the hassle of remembering numerous passwords, and log you on to websites automatically.
To stay updated on all things McAfee and on top of the latest consumer and mobile security threats, follow @McAfee_Home on Twitter, listen to our podcast Hackable?, and ‘Like’ us on Facebook.
The post How to Prevent Keyboard Snooping Attacks on Video Calls appeared first on McAfee Blogs.
If you’re thinking career change or career shift, there’s a field that has an estimated 4 million jobs open. Cybersecurity.
According to survey and research data from the International Cybersecurity Organization (ICS)2, there’s a cybersecurity workforce gap—a terrifically high volume of jobs left unfilled. Published in 2019, the gap they identified looked like this:
Needless to say, there’s opportunity in the field for both technical and non-technical roles.
Here’s an important thing to keep in mind about cybersecurity:, it’s not solely about understanding technology. It’s about understanding people too and how people and technology interact.
The moment you see cybersecurity through that broader lens, you can see how the field opens widely to encompass a range of roles. Of course, there are analysts and engineers, yet it also includes other roles like digital forensics and cyber investigation, healthcare information security, cryptography, and even cyber law. Additionally, there’s needed expertise in the realms of privacy, governance, ethics, and even digital ethics. And if you take a role with a security company such as ours, the opportunity further extends to positions in account management, marketing, and operations. (In fact, you can drop by our careers page for a look at our current openings and what workday life is like around here.)
There are plenty of reasons. Above that data published in 2019, our unprecedented reliance on the internet to work, learn, and stay connected in 2020, demand for cybersecurity jobs is yet more so on the rise. As so many of us turned increasingly to the internet to get through our day, the same is true for hackers and crooks.
With that, let’s take a quick look at several of the factors working in your favor as you consider a change.
We’ve all seen the news stories of major breaches at big retailers, credit reporting agencies, hotels, and even healthcare providers. It’s not just the private sector that’s been grappling with cybersecurity concerns, there’s need in the public sector as well—like municipalities. In all, every organization needs cybersecurity (just as we all need cybersecurity for our homes), and thus there’s plenty of opportunity out there. Using just one of the many possible cybersecurity roles as an example, the U.S. Bureau of Labor Statistics predicts a 32% increase in demand for information security analysts through 2028—which is far higher than the average of other professions.
In fact, the same (ICS)2 survey discovered that only 42% of current cybersecurity pros said that their first job after higher education was in the field of cybersecurity. In other words, the majority of cybersecurity pros ended up that way by some means of career shift or change. And they got there through certifications and training rather than by way of a degree from a college or university.
Our own Chief Human Resources Officer, Chatelle Lynch, put it quite well in an interview with Business Insider just a few weeks ago: “It’s no secret that the demand for cybersecurity staff has steadily grown over the past decade,” she says. “This means opportunity, so if you don’t have a degree, don’t let that slow you down. You may have unique work experience or relevant certifications, alternative learning, or transferable skills that you need to make sure you highlight when applying and interviewing.”
For example, she goes on to say that prior military service, IT experience, and volunteer or hobbyist activities (even online gaming) are a good foundation for cybersecurity roles.
These skills absolutely apply, and they’re sought after skills as well. The ability to work independently, lead projects, write and document well, and particularly strong people skills are vital for a role where you’ll be interfacing with numerous individuals, departments, and business units. Likewise, as called out above, certain roles focus more on the non-technical side of security solutions.
The beauty of making a career change to cybersecurity is that there are plenty of ways you can get it done at home and on your time.
If you’re just getting started, you can test the waters for free or at relatively low cost with a Massively Open Online Course (MOOC) that gives you the basics on cybersecurity. Future Learn’s “Introduction to Cybersecurity” from The Open University is one example of an intro program, as is the University of Michigan’s “Securing Digital Democracy” class that’s offered through Coursera.
If you’re already an IT pro or have a strong technical background, there are similar MOOC courses available that cater to your current level of knowledge and skill. The University of Maryland’s “Cybersecurity Specialization” and “Usable Security” are geared accordingly.
For a list of cybersecurity programs available online, drop by CyberDegrees.org. Their listing is one of many good places to start.
Other free and low-cost avenues out there include subscribing to some security bloggers, grabbing some hands-on work with coding and IT networking fundamentals from online learning companies like Udemy, Codecademy, and Khan Academy, or joining some online cybersecurity groups for a little professional networking. In all, there’s plenty of opportunity to learn from others, both in structured class settings and in more unstructured peer and mentorship relationships.
When you’re ready to start your job search, there’s a good chance that your interview will be conducted online. Online interviews have been part of the job-hunting landscape for a few years now, yet with many employers enacting work from home measures, it’s the way hiring gets done right now. I expect this to continue, as employers have embraced its many benefits, particularly in the early stages of interviews. If the prospect of an online interview is new to you, I put together a pair of articles this spring that can help.
As you make the jump, here’s the most important thing you’ll need: a love of technology and a desire to protect the people who use it. If you can combine a drive to understand both technology and people better with the further drive to see it all through, you’ll be well on your way. Like any career shift or change, there’s work ahead, yet it’s my impression that our field is a welcoming and supportive one—and very much on a keen lookout for new talent.
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The COVID-19 pandemic, along with social distancing, has done many things to alter our lives. But in one respect it has merely accelerated a process begun many years ago. We were all spending more and more time online before the virus struck. But now, forced to work, study and socialize at home, the online digital world has become absolutely essential to our communications — and video conferencing apps have become our “face-to-face” window on the world.
The problem is that as users flock to these services, the bad guys are also lying in wait — to disrupt or eavesdrop on our chats, spread malware, and steal our data. Zoom’s problems have perhaps been the most widely publicized, because of its quickly rising popularity, but it’s not the only platform whose users have been potentially at risk. Cisco’s WebEx and Microsoft Teams have also had issues; while other platforms, such as Houseparty, are intrinsically less secure (almost by design for their target audience, as the name suggests).
Let’s take a look at some of the key threats out there and how you can stay safe while video conferencing.
Depending on the platform (designed for work or play) and the use case (business or personal), there are various opportunities for the online attacker to join and disrupt or eavesdrop on video conferencing calls. The latter is especially dangerous if you’re discussing sensitive business information.
Malicious hackers may also look to deliver malware via chats or shared files to take control of your computer, or to steal your passwords and sensitive personal and financial information. In a business context, they could even try to hijack your video conferencing account to impersonate you, in a bid to steal info from or defraud your colleagues or company.
The bad guys may also be able to take advantage of the fact that your home PCs and devices are less well-secured than those at work or school—and that you may be more distracted at home and less alert to potential threats.
To accomplish their goals, malicious hackers can leverage various techniques at their disposal. These can include:
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Zoom has in many ways become the victim of its own success. With daily meeting participants soaring from 10 million in December last year to 200 million by March 2020, all eyes have been focused on the platform. Unfortunately, that also includes hackers. Zoom has been hit by a number of security and privacy issues over the past several months, which include “Zoombombing” (meetings disrupted by uninvited guests), misleading encryption claims, a waiting room vulnerability, credential theft and data collection leaks, and fake Zoom installers. To be fair to Zoom, it has responded quickly to these issues, realigning its development priorities to fix the security and privacy issues discovered by its intensive use.
And Zoom isn’t alone. Earlier in the year, Cisco Systems had its own problem with WebEx, its widely-used enterprise video conferencing system, when it discovered a flaw in the platform that could allow a remote, unauthenticated attacker to enter a password-protected video conferencing meeting. All an attacker needed was the meeting ID and a WebEx mobile app for iOS or Android, and they could have barged in on a meeting, no authentication necessary. Cisco quickly moved to fix the high-severity vulnerability, but other flaws (also now fixed) have cropped up in WebEx’s history, including one that could enable a remote attacker to send a forged request to the system’s server.
More recently, Microsoft Teams joined the ranks of leading business videoconferencing platforms with potentially deadly vulnerabilities. On April 27 it surfaced that for at least three weeks (from the end of February till the middle of March), a malicious GIF could have stolen user data from Teams accounts, possibly across an entire company. The vulnerability was patched on April 20—but it’s a reminder to potential video conferencing users that even leading systems such as Zoom, WebEx, and Teams aren’t fool-proof and require periodic vulnerability and security fixes to keep them safe and secure. This is compounded during the COVID-19 pandemic when workers are working from home and connecting to their company’s network and systems via possibly unsecure home networks and devices.
So how do you choose the best, most secure, video conferencing software for your work-at-home needs? There are many solutions on the market today. In fact, the choice can be dizzying. Some simply enable video or audio meetings/calls, while others also allow for sharing and saving of documents and notes. Some are only appropriate for one-on-one connections or small groups, while others can scale to thousands.
In short, you’ll need to choose the video conferencing solution most appropriate to your needs, while checking if it meets a minimum set of security standards for working at home. This set of criteria should include end-to-end encryption, automatic and frequent security updates, the use of auto-generated meeting IDs and strong access controls, a program for managing vulnerabilities, and last but not least, good privacy practices by the company.
Some video conferencing options alongside Zoom, WebEx, and Teams include:
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Whatever video conferencing platform you use, it’s important to bear in mind that cyber-criminals will always be looking to take advantage of any security gaps they can find — in the tool itself or your use of it. So how do you secure your video conferencing apps? Some tips listed here are Zoom-specific, but consider their equivalents in other platforms as general best-practice tips. Depending on the use case, you might choose to not enable some of the options here.
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Fortunately, Trend Micro has a range of capabilities that can support your efforts to stay safe while using video conferencing services.
Trend Micro Home Network Security (HNS) protects every device in your home connected to the internet. That means it will protect you from malicious links and attachments in phishing emails spoofed to appear as if sent from video conferencing firms, as well as from those sent by hackers that may have covertly entered a meeting. Its Vulnerability Check can identify any vulnerabilities in your home devices and PCs, including work laptops, and its Remote Access Protection can reduce the risk of tech support scams and unwanted remote connections to your device. Finally, it allows parents to control their kids’ usage of video conferencing applications, to limit their exposure.
Trend Micro Security also offers protection against email, file, and web threats on your devices. Note too, that Password Manager is automatically installed with Maximum Security to help users create unique, strong passwords for each application/website they use, including video conferencing sites.
Finally, Trend Micro WiFi Protection (multi-platform) / VPN Proxy One (Mac and iOS) offer VPN connections from your home to the internet, creating secure encrypted tunnels for traffic to flow down. The VPN apps work on both Wi-Fi and Ethernet connections. This could be useful for users concerned their video conferencing app isn’t end-to-end encrypted, or for those wishing to protect their identity and personal information when interacting on these apps.
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