When KrebsOnSecurity broke the news on Oct. 20, 2023 that identity and authentication giant Okta had suffered a breach in its customer support department, Okta said the intrusion allowed hackers to steal sensitive data from fewer than one percent of its 18,000+ customers. But today, Okta revised that impact statement, saying the attackers also stole the name and email address for nearly all of its customer support users.
Okta acknowledged last month that for several weeks beginning in late September 2023, intruders had access to its customer support case management system. That access allowed the hackers to steal authentication tokens from some Okta customers, which the attackers could then use to make changes to customer accounts, such as adding or modifying authorized users.
In its initial incident reports about the breach, Okta said the hackers gained unauthorized access to files inside Okta’s customer support system associated with 134 Okta customers, or less than 1% of Okta’s customer base.
But in an updated statement published early this morning, Okta said it determined the intruders also stole the names and email addresses of all Okta customer support system users.
“All Okta Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS) customers are impacted except customers in our FedRamp High and DoD IL4 environments (these environments use a separate support system NOT accessed by the threat actor),” Okta’s advisory states. “The Auth0/CIC support case management system was also not impacted by this incident.”
Okta said that for nearly 97 percent of users, the only contact information exposed was full name and email address. That means about three percent of Okta customer support accounts had one or more of the following data fields exposed (in addition to email address and name): last login; username; phone number; SAML federation ID; company name; job role; user type; date of last password change or reset.
Okta notes that a large number of the exposed accounts belong to Okta administrators — IT people responsible for integrating Okta’s authentication technology inside customer environments — and that these individuals should be on guard for targeted phishing attacks.
“Many users of the customer support system are Okta administrators,” Okta pointed out. “It is critical that these users have multi-factor authentication (MFA) enrolled to protect not only the customer support system, but also to secure access to their Okta admin console(s).”
While it may seem completely bonkers that some companies allow their IT staff to operate company-wide authentication systems using an Okta administrator account that isn’t protected with MFA, Okta said fully six percent of its customers (more than 1,000) persist in this dangerous practice.
In a previous disclosure on Nov. 3, Okta blamed the intrusion on an employee who saved the credentials for a service account in Okta’s customer support infrastructure to their personal Google account, and said it was likely those credentials were stolen when the employee’s personal device using the same Google account was compromised.
Unlike standard user accounts, which are accessed by humans, service accounts are mostly reserved for automating machine-to-machine functions, such as performing data backups or antivirus scans every night at a particular time. For this reason, they can’t be locked down with multifactor authentication the way user accounts can.
Dan Goodin over at Ars Technica reckons this explains why MFA wasn’t set up on the compromised Okta service account. But as he rightly points out, if a transgression by a single employee breaches your network, you’re doing it wrong.
“Okta should have put access controls in place besides a simple password to limit who or what could log in to the service account,” Goodin wrote on Nov. 4. “One way of doing this is to put a limit or conditions on the IP addresses that can connect. Another is to regularly rotate access tokens used to authenticate to service accounts. And, of course, it should have been impossible for employees to be logged in to personal accounts on a work machine. These and other precautions are the responsibility of senior people inside Okta.”
Goodin suggested that people who want to delve further into various approaches for securing service accounts should read this thread on Mastodon.
“A fair number of the contributions come from security professionals with extensive experience working in sensitive cloud environments,” Goodin wrote.
Microsoft today released updates to fix more than five dozen security holes in its Windows operating systems and related software, including three “zero day” vulnerabilities that Microsoft warns are already being exploited in active attacks.
The zero-day threats targeting Microsoft this month include CVE-2023-36025, a weakness that allows malicious content to bypass the Windows SmartScreen Security feature. SmartScreen is a built-in Windows component that tries to detect and block malicious websites and files. Microsoft’s security advisory for this flaw says attackers could exploit it by getting a Windows user to click on a booby-trapped link to a shortcut file.
Kevin Breen, senior director of threat research at Immersive Labs, said emails with .url attachments or logs with processes spawning from .url files “should be a high priority for threat hunters given the active exploitation of this vulnerability in the wild.”
The second zero day this month is CVE-2023-36033, which is a vulnerability in the “DWM Core Library” in Microsoft Windows that was exploited in the wild as a zero day and publicly disclosed prior to patches being available. It affects Microsoft Windows 10 and later, as well as Microsoft Windows Server 2019 and subsequent versions.
“This vulnerability can be exploited locally, with low complexity and without needing high-level privileges or user interaction,” said Mike Walters, president and co-founder of the security firm Action1. “Attackers exploiting this flaw could gain SYSTEM privileges, making it an efficient method for escalating privileges, especially after initial access through methods like phishing.”
The final zero day in this month’s Patch Tuesday is a problem in the “Windows Cloud Files Mini Filter Driver” tracked as CVE-2023-36036 that affects Windows 10 and later, as well as Windows Server 2008 at later. Microsoft says it is relatively straightforward for attackers to exploit CVE-2023-36036 as a way to elevate their privileges on a compromised PC.
Beyond the zero day flaws, Breen said organizations running Microsoft Exchange Server should prioritize several new Exchange patches, including CVE-2023-36439, which is a bug that would allow attackers to install malicious software on an Exchange server. This weakness technically requires the attacker to be authenticated to the target’s local network, but Breen notes that a pair of phished Exchange credentials will provide that access nicely.
“This is typically achieved through social engineering attacks with spear phishing to gain initial access to a host before searching for other vulnerable internal targets – just because your Exchange Server doesn’t have internet-facing authentication doesn’t mean it’s protected,” Breen said.
Breen said this vulnerability goes hand in hand with three other Exchange bugs that Microsoft designated as “exploitation more likely:” CVE-2023-36050, CVE-2023-36039 and CVE-2023-36035.
Finally, the SANS Internet Storm Center points to two additional bugs patched by Microsoft this month that aren’t yet showing signs of active exploitation but that were made public prior to today and thus deserve prioritization. Those include: CVE-2023-36038, a denial of service vulnerability in ASP.NET Core, with a CVSS score of 8.2; and CVE-2023-36413: A Microsoft Office security feature bypass. Exploiting this vulnerability will bypass the protected mode when opening a file received via the web.
Windows users, please consider backing up your data and/or imaging your system before applying any updates. And feel free to sound off in the comments if you experience any difficulties as a result of these patches.