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Identity Fraud: How to Protect Your Identity Data, Accounts and Money During the Coronavirus Crisis

By Trend Micro

We’ve all been spending more of our time online since the crisis hit. Whether it’s ordering food for delivery, livestreaming concerts, holding virtual parties, or engaging in a little retail therapy, the digital interactions of many Americans are on the rise. This means we’re also sharing more of our personal and financial information online, with each other and the organizations we interact with. Unfortunately, as ever, there are bad guys around every digital corner looking for a piece of the action.

The bottom line is that personally identifiable information (PII) is the currency of internet crime. And cyber-criminals will do whatever they can to get their hands on it. When they commit identity theft with this data, it can be a messy business, potentially taking months for banks and businesses to investigate before you get your money and credit rating back. At a time of extreme financial hardship, this is the last thing anyone needs.

It therefore pays to be careful about how you use your data and how you protect it. Even more: it’s time to get proactive and monitor it—to try and spot early on if it has been stolen. Here’s what you need to know to protect your identity data.

How identity theft works

First, some data on the scope of the problem. In the second quarter of 2020 alone 349,641 identity theft reports were filed with the FTC. To put that in perspective, it’s over half of the number for the whole of 2019 (650,572), when consumers reported losing more than $1.9 billion to fraud. What’s driving this huge industry? A cybercrime economy estimated to be worth as much as $1.5 trillion annually.

Specialized online marketplaces and private forums provide a user-friendly way for cyber-criminals and fraudsters to easily buy and sell stolen identity data. Many are on the so-called dark web, which is hidden from search engines and requires a specialized anonymizing browser like Tor to access. However, plenty of this criminal activity also happens in plain sight, on social media sites and messaging platforms. This underground industry is an unstoppable force: as avenues are closed down by law enforcement or criminal in-fighting, other ones appear.

At-risk personal data could be anything from email and account log-ins to medical info, SSNs, card and bank details, insurance details and much more. It all has a value on the cybercrime underground and the price fraudsters are prepared to pay will depend on supply and demand, just like in the ‘real’ world.

There are various ways for attackers to get your data. The main ones are:

  • Phishing: usually aimed at stealing your log-ins or tricking you into downloading keylogging or other info-stealing malware. Phishing mainly happens via email but could also occur via web, text, or phone. Around $667m was lost in imposter scams last year, according to the FTC.
  • Malicious mobile apps disguised as legitimate software.
  • Eavesdropping on social media: If you overshare even innocuous personal data (pet names, birth dates, etc.,) it could be used by fraudsters to access your accounts.
  • Public Wi-Fi eavesdropping: If you’re using it, the bad guys may be too.
  • Dumpster diving and shoulder surfing: Sometimes the old ways are still popular.
  • Stealing devices or finding lost/misplaced devices in public places.
  • Attacking the organizations you interact with: Unfortunately this is out of your control somewhat, but it’s no less serious. There were 1,473 reported corporate breaches in 2019, up 17% year-on-year.
  • Harvesting card details covertly from the sites you shop with. Incidents involving this kind of “web skimming” increased 26% in March as more users flocked to e-commerce sites during lockdown.

 

The COVID-19 challenge

As if this weren’t enough, consumers are especially exposed to risk during the current pandemic. Hackers are using the COVID-19 threat as a lure to infect your PC or steal identity data via the phishing tactics described above. They often impersonate trustworthy institutions/officials and emails may claim to include new information on outbreaks, or vaccines. Clicking through or divulging your personal info will land you in trouble. Other fraud attempts will try to sell counterfeit or non-existent medical or other products to help combat infection, harvesting your card details in the process. In March, Interpol seized 34,000 counterfeit COVID goods like surgical masks and $14m worth of potentially dangerous pharmaceuticals.

Phone-based attacks are also on the rise, especially those impersonating government officials. The aim here is to steal your identity data and apply for government emergency stimulus funds in your name. Of the 349,641 identity theft reports filed with the FTC in Q2 2020, 77,684 were specific to government documents or benefits fraud.

What do cybercriminals do with my identity data?

Once your PII is stolen, it’s typically sold on the dark web to those who use it for malicious purposes. It could be used to:

  • Crack open other accounts that share the same log-ins (via credential stuffing). There were 30 billion such attempts in 2018.
  • Log-in to your online bank accounts to drain it of funds.
  • Open bank accounts/credit lines in your name (this can affect your credit rating).
  • Order phones in your name or port your SIM to a new device (this impacts 7,000 Verizon customers per month).
  • Purchase expensive items in your name, such as a new watch or television, for criminal resale. This is often done by hijacking your online accounts with e-tailers. E-commerce fraud is said to be worth around $12 billion per year.
  • File fraudulent tax returns to collect refunds on your behalf.
  • Claim medical care using your insurance details.
  • Potentially crack work accounts to attack your employer.

How do I protect my identity online?

The good news among all this bad is that if you remain skeptical about what you see online, are cautious about what you share, and follow some other simple rules, you’ll stand a greater chance of keeping your PII under lock and key. Best practices include:

  • Using strong, long and unique passwords for all accounts, managed with a password manager.
  • Enable two-factor authentication (2FA) if possible on all accounts.
  • Don’t overshare on social media.
  • Freeze credit immediately if you suspect data has been misused.
  • Remember that if something looks too good to be true online it usually is.
  • Don’t use public Wi-Fi when out-and-about, especially not for sensitive log-ins, without a VPN.
  • Change your password immediately if a provider tells you your data may have been breached.
  • Only visit/enter payment details into HTTPS sites.
  • Don’t click on links or open attachments in unsolicited emails.
  • Only download apps from official app stores.
  • Invest in AV from a reputable vendor for all your desktop and mobile devices.
  • Ensure all operating systems and applications are on the latest version (i.e., patch frequently).
  • Keep an eye on your bank account/credit card for any unusual spending activity.
  • Consider investing in a service to monitor the dark web for your personal data.

How Trend Micro can help

Trend Micro offers solutions that can help to protect your digital identity.

Trend Micro ID Security is the best way to get proactive about data protection. It works 24/7 to monitor dark web sites for your PII and will sound the alarm immediately if it finds any sign your accounts or personal data have been stolen. It features

  • Dark Web Personal Data Manager to scour underground sites and alert if it finds personal info like bank account numbers, driver’s license numbers, SSNs and passport information.
  • Credit Card Checker will do the same as the above but for your credit card information.
  • Email Checker will alert you if any email accounts have been compromised and end up for sale on the dark web, allowing you to immediately change the password.
  • Password Checker will tell you if any passwords you’re using have appeared for sale on the dark web, enabling you to improve password security.

Trend Micro Password Manager enables you to manage all your website and app log-ins from one secure location. Because Password Manager remembers and recalls your credentials on-demand, you can create long, strong and unique passwords for each account. As you’re not sharing easy-to-remember passwords across multiple accounts, you’ll be protected from popular credential stuffing and similar attacks.

Finally, Trend Micro WiFi Protection will protect you if you’re out and about connecting to WiFi hotspots. It automatically detects when a WiFi connection isn’t secure and enables a VPN—making your connection safer and helping keep your identity data private.

In short, it’s time to take an active part in protecting your personal identity data—as if your digital life depended on it. In large part, it does.

 

The post Identity Fraud: How to Protect Your Identity Data, Accounts and Money During the Coronavirus Crisis appeared first on .

The Life Cycle of a Compromised (Cloud) Server

By Bob McArdle

Trend Micro Research has developed a go-to resource for all things related to cybercriminal underground hosting and infrastructure. Today we released the second in this three-part series of reports which detail the what, how, and why of cybercriminal hosting (see the first part here).

As part of this report, we dive into the common life cycle of a compromised server from initial compromise to the different stages of monetization preferred by criminals. It’s also important to note that regardless of whether a company’s server is on-premise or cloud-based, criminals don’t care what kind of server they compromise.

To a criminal, any server that is exposed or vulnerable is fair game.

Cloud vs. On-Premise Servers

Cybercriminals don’t care where servers are located. They can leverage the storage space, computation resources, or steal data no matter what type of server they access. Whatever is most exposed will most likely be abused.

As digital transformation continues and potentially picks up to allow for continued remote working, cloud servers are more likely to be exposed. Many enterprise IT teams, unfortunately, are not arranged to provide the same protection for cloud as on-premise servers.

As a side note, we want to emphasize that this scenario applies only to cloud instances replicating the storage or processing power of an on-premise server. Containers or serverless functions won’t fall victim to this same type of compromise. Additionally, if the attacker compromises the cloud account, as opposed to a single running instance, then there is an entirely different attack life cycle as they can spin up computing resources at will. Although this is possible, however, it is not our focus here.

Attack Red Flags

Many IT and security teams might not look for earlier stages of abuse. Before getting hit by ransomware, however, there are other red flags that could alert teams to the breach.

If a server is compromised and used for cryptocurrency mining (also known as cryptomining), this can be one of the biggest red flags for a security team. The discovery of cryptomining malware running on any server should result in the company taking immediate action and initiating an incident response to lock down that server.

This indicator of compromise (IOC) is significant because while cryptomining malware is often seen as less serious compared to other malware types, it is also used as a monetization tactic that can run in the background while server access is being sold for further malicious activity. For example, access could be sold for use as a server for underground hosting. Meanwhile, the data could be exfiltrated and sold as personally identifiable information (PII) or for industrial espionage, or it could be sold for a targeted ransomware attack. It’s possible to think of the presence of cryptomining malware as the proverbial canary in a coal mine: This is the case, at least, for several access-as-a-service (AaaS) criminals who use this as part of their business model.

Attack Life Cycle

Attacks on compromised servers follow a common path:

  1. Initial compromise: At this stage, whether a cloud-based instance or an on-premise server, it is clear that a criminal has taken over.
  2. Asset categorization: This is the inventory stage. Here a criminal makes their assessment based on questions such as, what data is on that server? Is there an opportunity for lateral movement to something more lucrative? Who is the victim?
  3. Sensitive data exfiltration: At this stage, the criminal steals corporate emails, client databases, and confidential documents, among others. This stage can happen any time after asset categorization if criminals managed to find something valuable.
  4. Cryptocurrency mining: While the attacker looks for a customer for the server space, a target attack, or other means of monetization, cryptomining is used to covertly make money.
  5. Resale or use for targeted attack or further monetization: Based on what the criminal finds during asset categorization, they might plan their own targeted ransomware attack, sell server access for industrial espionage, or sell the access for someone else to monetize further.

 

lifecycle compromised server

The monetization lifecycle of a compromised server

Often, targeted ransomware is the final stage. In most cases, asset categorization reveals data that is valuable to the business but not necessarily valuable for espionage.

A deep understanding of the servers and network allows criminals behind a targeted ransomware attack to hit the company where it hurts the most. These criminals would know the dataset, where they live, whether there are backups of the data, and more. With such a detailed blueprint of the organization in their hands, cybercriminals can lock down critical systems and demand higher ransom, as we saw in our 2020 midyear security roundup report.

In addition, while a ransomware attack would be the visible urgent issue for the defender to solve in such an incident, the same attack could also indicate that something far more serious has likely already taken place: the theft of company data, which should be factored into the company’s response planning. More importantly, it should be noted that once a company finds an IOC for cryptocurrency, stopping the attacker right then and there could save them considerable time and money in the future.

Ultimately, no matter where a company’s data is stored, hybrid cloud security is critical to preventing this life cycle.

 

The post The Life Cycle of a Compromised (Cloud) Server appeared first on .

Connected Security Solutions Helps City of Tyler’s CIO to Reduce Costs While Enabling Delivery of Enhanced Community & Public Safety Services

By Trend Micro

“We’re here to serve” is Benny Yazdanpanahi’s motto as CIO for City of Tyler located in Texas. Supporting a population of approximately 107,000, Yazdanpanahi’s vision for his city relies on the use of data to deliver exceptional services to citizens, today and into the future.

 

Since joining the city nearly 19 years ago, Yazdanpanahi has continually challenged himself and his small IT team to stay agile and to keep the needs of the city’s citizens at the forefront. Today, Yazdanpanahi and his team use IT systems to make more informed decisions, enhance community services, and improve public safety.

 

“Our citizens, and especially the younger generation, want immediate access to information and online services,” said Yazdanpanahi. “We want to keep pace with the latest technologies, not only for citizens but also to make our city employees more effective and efficient.”

But Yazdanpanahi knows that a highly secure IT environment is essential to their continued success. “Many US cities have been hacked, so security is on top of everyone’s mind. As a city, we want to provide great services, but we have to provide them in a highly secure manner.”

To accomplish those security goals with limited resources and staff, Tyler’s leaders have been collaborating with Trend Micro for several years. The cybersecurity giant has brought a hands-on approach and an ability to stay ahead of the threats. Their adaptability to the threat landscape strengthens the city’s security posture and empowers the IT team to focus on serving the community.

 

The city has been able to stay secure without additional staff and resources. City employees don’t spend time resolving IT issues and improve their productivity to focus on things that mater for the city.

 

“If you don’t collaborate with a partner that’s highly experienced in the security field, you can easily get blindsided,” said Yazdanpanahi. “We need someone there, day in and out, focused on security. Trend Micro knows how to protect cities like us. They provide the kind of north, south, east, and west protection that makes my job easier and allows us to use our data to accomplish new, exciting things for our city.”

 

Read more about Benny’s journey to securing the city:

https://www.trendmicro.com/en_ca/about/customer-stories/city-of-tyler.html

 

 

The post Connected Security Solutions Helps City of Tyler’s CIO to Reduce Costs While Enabling Delivery of Enhanced Community & Public Safety Services appeared first on .

Cleaner One Pro Speeds Up Your Mac: Part 2

By Trend Micro

In Part 1 of this blog, we introduced Trend Micro Cleaner One Pro, a one-stop shop to help you speed up your Mac, highlighting the Quick Optimizer, the Main Console, and the Cleaning Tools. In Part 2, we resume the discussion of how to make your Mac run faster with the remaining Cleaner One Pro features: System and Application Management, Privacy Protection, and Other Options.

System and Application Management

Startup Manager

Your Mac may get sluggish after a year or two of usage and you may find that booting up takes a lot longer. Doing a Startup Manager scan can help you reduce slowdown due to unwanted startup programs and services, to help your Mac boot faster.

Upon completing the scan, Startup Manager will identify apps under two categories: Login Items and Launch Agents.

Login Items are apps that run automatically upon login. You can manage these apps by enabling them to run automatically or disabling them to make your Mac more efficient. If you don’t need autorun, you can remove the apps from the list.

Launch Agents are background services that run automatically on System startup for the extension features of apps. You can manage these services by letting them run automatically or by disabling them to make your Mac boot faster. Similarly, you can remove these agents if you don’t need them or they’re broken.

 

App Manager

When a user installs an app that doesn’t meet their expectations, they’ll never use it again. In many cases, they remove the app by simply dragging it into the trash, assuming the action completely removes the app, but this is not always true. When you uninstall an app, there are often associated files left on your Mac, even after you have emptied the Trash. They’re known as leftovers.

Leftovers are an app’s associated files and folders that can include different languages, log files, agents, or processes that might try to start an application. App Manager aims to resolve this and helps you clean up your Mac by completely removing app leftovers. App Manager detects all app leftovers automatically so you can remove them with just one click.

 

Privacy Protection

File Shredder

Data security and privacy are especially important and managing these applies to anyone collecting and keeping data. Data that has reached its retention limit needs to be permanently removed from your file system and to be sure it can’t be recovered you need to overwrite the file with random series of binary data multiple times. This process is often referred to as shredding. With File Shredder, you can remove sensitive files from your hard disk without worrying that they can be recovered.

 

Other Options

Preferences

Preferences allows you to manage how the Cleaner One Pro app performs. In Preferences, you’ll see General, Notifications, Memory, Duplicates, Whitelists and Auto Select.

On the General tab, you can choose Auto start at login and other options according to how you would like Cleaner One Pro to behave during startup.

 

On the Notifications tab, you can disable the notification about smart memory optimization.

 

Cleaner One Pro is also equipped with a Smart Memory Optimization feature on the Memory tab. This feature uses artificial intelligence. You can set auto clean when your available memory is low or when an app is closed.

 

The Duplicates, Whitelists and Auto Select tabs work when you use the Duplicate Files feature on the main console. When there are too many duplicate files on your Mac, you can set the rules on the minimum file size, as well as which files to exempt or prioritize during deletion.

 

Air Support One

If you need technical assistance about Cleaner One Pro, click the robot icon either in the Apple Menu window or on the Main Console.

A chat support person will attend to your concerns or suggestions when using Cleaner One Pro. In case there is no available support engineer, you can send an email by clicking Send Email. Make sure to provide the correct email address.

More Tools

Aside from Cleaner One Pro for Mac, we offer Antivirus One for Mac—as well as Cleaner One for iPhone, which you can download by scanning the QR Code. You can also submit your ideas for Other Tools by clicking the panel.

 

An Optimized Mac

As you use your Mac over time, you need to maintain it to keep it running smoothly. Trend Micro Cleaner One Pro can clean up your disk space, help boost performance, and solve other Mac issues you might encounter during your daily work. As you consider it for your Mac, you may have remaining questions:

What’s the difference between the Free version and the Paid version? The Free version of Cleaner One Pro includes the Memory Optimizer, basic CPU and Network Monitoring, a Junk Files Cleaner, a Big Files Scanner, a Disk Map, and the Startup Manager. The Paid upgrade of Cleaner One Pro unlocks more features, including more Advanced CPU/Network Monitoring, a Duplicate Finder, a Similar Photos Scanner, an App Manager, and a File Shredder.

Is it safe to use Cleaner One Pro? Cleaner One Pro is notarized by Apple, which assures its users both security and privacy.

How can I download Cleaner One Pro? Cleaner One Pro is distributed via the official Trend Micro website and other authorized channels. Note that Cleaner One Pro is also available for Windows. To make it easy for the readers of this blog series, we’ve provided the download links here: Download Mac VersionDownload Windows Version

Go to Cleaner One Windows or to Cleaner One Mac for more information or to purchase the apps.

The post Cleaner One Pro Speeds Up Your Mac: Part 2 appeared first on .

Cleaner One Pro Speeds Up Your Mac: Part 1

By Trend Micro
Mac users have to be wary of malware.

The Mac has always been pretty easy to use, but even the most ardent Mac supporters know there comes a time when their Mac is no longer new and they notice slowdowns in its performance, particularly after intensive use. They’d like a handy one-stop tool to help them optimize memory and CPU performance, free up disk space, and generally speed up their Mac, since they don’t want to dig around in the MacOS for buried utilities they don’t know how to use. Fortunately, Trend Micro has a solution for that.

Trend Micro Cleaner One Pro is an easy-to-use, all-in-one disk cleaning and optimization utility that can help you boost your Mac’s performance. Cleaner One Pro includes a number of Mac housecleaning tools such as a Memory Optimizer, a Junk Files cleaner, a Big Files scanner, a Duplicate Files finder, an App Manager, a File Shredder, and a Disk Map. These functions are all rolled into an easy-to-use interface that helps you visualize your Mac’s usage, while freeing up memory and storage on your Mac.

In this two-part blog, we will show you how you can use Cleaner One Pro to make your Mac run faster, walking you through its features. In Part 1, we focus on Quick Optimizer, the Main Console, and the Cleaning Tools. In Part 2, we’ll focus on System and Application Management, Privacy Protection, and some Other Options.

Quick Optimizer

Once you’ve installed Cleaner One Pro, its Quick Optimizer appears in the Apple Menu, with handy tools to speed up your Mac. Click the icon and it displays a Console that monitors your Memory, Junk Files, CPU, and Network Usage, while letting you Optimize your Memory Usage and Clean your Junk Files with just one click. System Optimizer opens a Window onto the contents of your Mac for more detailed management.

Memory Optimizer

There are applications running in the background of your Mac that take up physical memory and affect its performance. The Memory Optimizer gives you control over how your computer consumes its memory resources—and you can free up your Mac’s memory in seconds with just one click on the Optimize button. If you want to see which apps are taking up significant memory, you can click the three-dot icon next to Memory Usage. It will show your Mac’s memory usage by app, in descending order. Click the Information (i) icon in the Memory Usage window for a breakdown of the types of memory being used.

Junk Files Cleaner

Junk files, temporary files, system files and other non-essential items will accumulate on your Mac over time. These files take up a lot of space on your hard drive and may degrade the performance of your Mac as you reach higher disk usage. Click the Clean button and the Junk Files cleaner quickly removes application cache, system log files, update files, temporary files and hidden leftover files. You can also see the details of the identified Junk Files by clicking the three-dot icon next to Junk Files.

CPU Usage Monitor

When your computer starts to run slowly it’s helpful to have a snapshot of its CPU usage. With this feature, you can see which apps are using significant CPU resources and how much percentage they’re using. It also let you know how long your computer has been up and running, since system reliability can degrade if it’s been awhile since you restarted your Mac.

Network Usage Monitor

If you want to keep an eye on your bandwidth consumption and avoid exceeding data caps, it’s useful to know the real-time download and upload speeds on your Mac. The Network Usage Monitor also provides a view of other network related information such as your Wi-Fi signal quality.

The Main Console

The Main Console is the core workplace in Trend Micro Cleaner One Pro and provides the following features, which are presented here grouped by purpose:

  • Cleaning Tools (Junk Files, Big Files, Duplicate Files, Similar Photos and Disk Map)
  • Application Management (Startup Manager and App Manager)
  • Privacy Protection (File Shredder)

To access the Main Console, click System Optimizer in the Cleaner One Pro Apple Menu. The first time you do, you’ll need to authorize full access to your disk, so Cleaner One Pro can access more junk files. Simply click Grant Access in the System Optimizer window and watch the video or follow the written instructions. Complete the steps by closing Cleaner One Pro, then reload it. You’re now ready to begin optimizing.

Cleaning Tools

Junk Files

The hard drive on your Mac holds the entire Mac operating system and important files including your data. As you use your Mac, over time its hard drive will accumulate junk files. These junk files are generated by the system and other programs. Cleaner One Pro is equipped with advanced and efficient algorithms that scan and remove junk files within seconds. Click Scan to scan for Junk Files and when the scan is done, either check a whole category or individual items in the category, then click Remove.

Big Files

You may have a lot of clutter on your Mac in the form of big or old files that you probably no longer need and may have just forgotten about. Removing big unused files can recover a lot of disk space, but it could be time-consuming to delete them if done manually. Also, it is hard to select files for deletion if you don’t know the proper context— where the files are stored or how important they may be.

Big Files scanner provides a big file collector where you can easily spot and remove these files if you don’t need them anymore. Additionally, if you hover your mouse on a file, you’ll see a magnifier and a lock icon. Once you click the magnifier icon, you’ll locate the actual file. If you click the lock icon, the file will be added to the Ignore List, which will be locked.

Disk Map

Disk Map is a significant tool that helps you analyze the usage of your storage in a visual and interactive map. It quickly scans your drive and builds a visualization of files on the target folder of your Mac, allowing you to easily navigate the system. With Disk Map, you can find out the date when the file/folder was created, modified, and last opened. Furthermore, hovering your mouse on a folder then clicking the magnifier icon will direct you to the file’s location.

Duplicate Files

Another practice that you are probably comfortable doing is backing-up important files, photos, program installation files and apps on your hard drive. While this is a good practice, it creates duplicate files on your Mac that eventually add clutter and consume disk space. It’s also hard to find files in name searches when you have too many of them.

The Duplicate Files function lets you select a source folder where it will inspect and identify duplicate files on your Mac. In the scan results, an option called “Auto Select” helps you automatically select duplicate files. The information provided by “Auto Select” is listed below:

  • Folder where duplicate files are located
  • Dates modified
  • Similar file names
  • Other qualifications

You can choose Remove to Trash or Delete Permanently on the confirmation page.

Similar Photos

Often, you organize pictures of travels and life events, and also keep a copy to ensure you don’t lose those captured moments. But as digital photos pile up, often similar to others on your drive, they take up a lot of space. To assist you cleaning these up, use Similar Photos, and then choose your photo library to scan the photos on your Mac.

The result will display similar photos and you can choose the ones you don’t need, and the files will be added in the selected list. Click the Remove button to completely delete them from your hard drive.

That’s it for now! The second part of this blog will take up the remaining toolsets of Trend Micro Cleaner One Pro.

 Go to Cleaner One Mac for more information or to purchase the app.

 

 

The post Cleaner One Pro Speeds Up Your Mac: Part 1 appeared first on .

The Wawa Breach: 30 Million Reasons to Try Dark Web Monitoring

By Trend Micro

We’re all getting a little more worldly wise to the dangers that lurk around every corner of our digital lives. We know that the flipside of being able to shop, chat, bank and share online at the push of a button is the risk of data theft, ransomware and identity fraud. That’s why we protect our families’ PCs and mobile devices with security solutions from proven providers like Trend Micro, and take extra care each time we fire up the internet.

But what about the firms that we entrust to handle our data securely?

Unfortunately, many of these organizations still aren’t doing enough to protect our personal and financial information. It could be data we enter online to pay for an item or open an account. Or it could be payment card details that we’ve used at a local outlet which are subsequently stored online. These companies are big targets for the bad guys, who only have to get lucky once to crack open an Aladdin’s Cave of lucrative customer data.

What does this mean? That data breaches are the new normal. Last year in the US there were a reported 1,473 of these incidents, exposing nearly 165 million customer records. The latest affected customers of convenience store and gas station chain Wawa — and it could be one of the biggest ever, affecting 30 million cards.

Let’s take a look at what happened, and what consumers can do to steal a march on the bad guys.

What happened this time?

Wawa first notified its customers of a payment card breach in December 2019. But although the firm discovered malware on its payment processing servers that month, it had actually been sitting there since March, potentially siphoning card data silently from every single Wawa location. That’s more than 850 stores, across Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, and Washington DC.

The company itself has so far declined to put a number on how many customers have been affected. However, while cardholders were still wondering whether they’ve been impacted or not, something else happened. At the end of January, a hacker began to upload the stolen cards to a notorious dark web marketplace, known as Joker’s Stash.

They are claiming to have 30 million stolen cards in total, which if accurate could make this one of the biggest card breaches of its kind, placing it alongside other incidents at Home Depot (2014) and Target (2013).

How does it affect me?

Once the data goes on sale on a dark web market like this, it is usually bought by scammers, who use it in follow-on identity fraud attacks. In this case, the stolen data includes debit and credit card numbers, expiration dates and cardholder names, but not PINs or CVV records. That means they can’t be used at ATMs and fraudsters will find it hard to use the cards online, as most merchants require the CVV number.

However, if the cards are of the old magstripe type, they could be cloned for use in face-to-face transactions.

Although Wawa said it has informed the relevant card issuers and brands, the cardholders themselves must monitor their cards for unusual transactions and then report to their issuer “in a timely manner” if they want to be reimbursed for any fraudulent usage. This can be a distressing, time-consuming process.

What should I do next?

This is by no means the first and it won’t be the last breach of this kind. In the past, data stolen from customers of Hilton Hotels, supermarket chain Hy-Vee, retailer Bebe Stores, and restaurant chains including Krystal, Moe’s and Schlotzsky’s has turned up for sale on Joker’s Stash. It can be dispiriting for consumers to see their personal data time and again compromised in this way by cyber-criminals.

Too often in the aftermath of such incidents, the customers themselves are left in the dark. There is no information on whether they’ve definitively had their personal or card data stolen, just an ominous sense that something bad may be about to happen. If the company itself doesn’t even know how many cards have been affected, how can you act decisively?

Credit monitoring is often provided by breached firms, but this is a less-than-perfect solution. For one thing, such services only alert the user if a new line of credit is being opened in their name — not if a stolen card is being used. And second, they only raise the alarm after the incident, by which time the fraudsters may already have made a serious dent in your finances.

Monitoring your bank account for fraudulent transactions is arguably more useful in cases like the Wawa breach, but it’s still too reactive. Here’s a handy 2-step plan which could provide better results:

Step 1: Dark web monitoring works

To get more proactive, consumers need Dark Web monitoring. These tools typically scour dark web sites like Joker’s Stash to look for your personal information. The beauty of this approach is that it can raise the alarm after a breach has occurred, when the data is posted to the Dark Web, but before a fraudster has had time to monetize your stolen details. With this information, you can proactively request that your lender block a particular card and issue a new one.

This approach works for all personal data you may want to keep protected, including email addresses, driver’s license, passport numbers and passwords.

Step 2: Password protection

Once you’ve determined that your data has been part of a breach and is being sold on the dark web, one of the most important things you can do is to change your passwords to any stolen accounts, in order to minimize the potential damage that fraudsters can do.

This is where password manager tools can come in very handy. They allow users to store and recall long, strong and unique credentials for each of the websites and apps they use. This means that if one password is compromised, as in a breach scenario, your other accounts will remain secure. It also makes passwords harder for hackers to guess, which they may try to do with automated tools if they already have your email address.

Following a breach, it also makes sense to look out for follow-on phishing attacks which may try to trick you into handing over more information to the fraudsters. Here are a few tips:

  • Be wary of any unsolicited email, even if it appears to come from a reputable vendor
  • Don’t click on links in unsolicited emails, or download attachments
  • If an email asks you for personal data, check directly with the source, rather than clicking through/replying
  • Invest in AV with anti-phishing from a trusted vendor, for all desktop and mobile devices
  • Ensure all operating systems and applications are on the latest version.

How Trend Micro can help

Fortunately, Trend Micro has several products that can help you, as a potential or actual victim of a data breach, to proactively mitigate the fallout from a serious security incident, or to foil the fraudsters:

Trend Micro ID Security: checks if your personal information has been uploaded to Dark Web sites by hackers. This highly secure service, available in apps for Android and iOS mobile devices, uses data hashing and an encrypted connected to keep your details safe, alerting when it has found a match on the Dark Web so you can take action. Use it to protect your emails, credit card numbers, passwords, bank accounts, passport details and more.

Trend Micro Password Manager: provides a secure place to store, manage and update your passwords. It remembers your log-ins, so you can create secure and unique credentials for each website/app you need to sign-in to. This means if one site is breached, hackers will not be able to use that password to open your other accounts. Password Manager is available for Windows, Mac, iOS, and Android, synchronizing your passwords across all four platforms.

Trend Micro Fraud Buster: is a free online service you can use to check suspicious emails It uses advanced machine learning technology to identify scam emails that don’t contain malicious URLs or attachments but still pose a risk to the user, because the email (which may be extortionist) reflects the fact that the fraudster probably got your email address from the Dark Web in the first place. Users can then decide to report the scam, get more details, or proceed as before.

Fraud Buster is also now integrated into Trend Micro Security for Windows, protecting Gmail and Outlook webmail in Internet Explorer, Chrome, and Firefox. It’s also integrated in Trend Micro Antivirus for Mac, where it does the same for Gmail webmail in Safari, Chrome and Firefox on the Mac.

In the end, only you can guard your identity credentials with vigilance.

The post The Wawa Breach: 30 Million Reasons to Try Dark Web Monitoring appeared first on .

Tax Scams – Everything you need to know to keep your money and data safe

By Trend Micro

Tax season has always been a pretty nerve-wracking time for hard-working Americans. But over the years, technology advances have arrived to gradually make the process a bit easier. The bad news is that they can also introduce new cyber risks and even more stress.

There are two things that cybercriminals are always on the hunt for: people’s identity data from their accounts, and their money. And during the tax-filing season both can be unwittingly exposed. Over the years, cybercriminals have adapted multiple tools and techniques to part taxpayers with their personal information and funds.

Let’s take look at some of the main threats out there and what you can do to stay safe.

What do they want?

Cybercrime is a highly efficient money-making business. Some reports suggest this underground economy generates as much as $1.5 trillion each year. (See Into the Web of Profit, April 2018, McGuire, Bromium.) And tax-related scams are an increasingly popular way for the bad guys to drive-up profits. The Internal Revenue Service (IRS) claims that “thousands of people have lost millions of dollars and their personal information” to such attacks.

The bottom line is that they’re after one of two things: to trick you into wiring funds to them, and/or to get hold of your personally identifiable information (PII), including bank account and Social Security Numbers (SSNs). This personal data can subsequently be used to defraud you or the IRS, or may be deployed in follow-on identity fraud schemes to capture illicit funds from you.

There are various ways cyber-criminals can achieve these goals. The most common is by using social engineering tactics to trick taxpayers into sending money or personal information. But they might also use malware, either delivered to you personally or targeted at your tax preparer. This means you not only have to look after your own cybersecurity but also demand that the third-party businesses you work with store and transmit your sensitive information securely.

Look out for these scams

Here’s a round-up of the most popular tactics used by tax scammers today:

Impersonation: The fraudster gets in touch pretending to be an IRS representative. This could be via email, phone, social media or even SMS. They usually claim you owe the IRS money in unpaid taxes or fines and demand a wire transfer, or funds from a prepaid debit card. Sometimes they may ask for personal and financial details—for example, by claiming you’re entitled to a large tax refund and they just need you to supply your bank account info.

These interactions are usually pushy. The scammer knows the best way of making you pay up is by creating a sense of urgency and, sometimes, shaming the individual into believing they’ve been withholding tax payments. Phishing emails may look highly convincing, right down to the logo and sender domain, while phone callers will use fake names and badge numbers. Sometimes the scammers use personal data they may have stolen previously or bought on the Dark Web to make their communications seem more convincing.

In some impersonation scams, the fraudsters may even pretend to work for charities and ask for personal details to help disaster victims with tax refund claims.

Spoofing, phishing, and malware: In some cases, a text, email or social media message spoofed to appear as if sent from the IRS or your tax preparer actually contains malware. The scammers use the same tactics as above but trick the recipient into clicking on a malicious link or opening an attachment laden with malware. The covert download that follows could result in: theft of your personal information; your computer being completely hijacked by hackers via remote control software; or a ransomware download that locks your computer until you pay a fee.

Fake tax returns: Another trick the scammers employ is to use stolen SSNs and other personal information to file tax returns on your behalf. They can then try to claim a large payment in tax refunds from the IRS. The PII they use to file in your name may have been taken from a third-party source without your knowledge, and the first you might hear of it is when you go to file a legitimate tax return. It can take months to resolve the problem.

Attacks targeting tax preparers: Over half of Americans use third-party tax preparation companies to help them with their returns. However, this offers another opportunity for scammers to get hold of your sensitive information. In one recently discovered campaign, malware deployed on tax preparers’ websites was designed to download to the visitor’s computer as soon as they loaded the page. The IRS warns that businesses large and small are potentially at risk, as scammers are keen to get hold of tax information which enables them to file highly convincing fake returns in your name.

What to do

The good news is that by taking a few simple steps you can insulate yourself from the worst of these scams. Remember: the IRS does not contact taxpayers by email, text messages or social media to request personal/financial information— so if you receive communications that do, they are definitely a scam. It’s also important to remember that scams happen all year round, not just in the run-up to the tax filing deadline. That means, unfortunately, that you need to be on your guard all the time.

Here are a few other recommendations:

  • Install anti-malware from a reputable provider to block phishing emails and websites and prevent malware downloads.
  • Be wary of any unsolicited messages purporting to come from your tax preparer or the IRS. Always contact them directly to check whether it’s a genuine communication or not.
  • Don’t click on any links in unsolicited emails, or download attachments.
  • Obtain an Identity Protection PIN from the IRS before filing your taxes. This will prevent fake returns being filed in your name.
  • Alert phishing@irs.gov about any unsolicited emails from IRS scammers.
  • Protect your log-ins with tax preparation companies. Switch on multi-factor authentication (MFA) if available, and/or use a password manager to make your logins hard to guess or crack.

It also pays to demand that your tax preparer take their own precautions to keep your data secure. They should not be sending sensitive data or documents unencrypted in emails and must take steps on their own to combat phishing emails that target employees, since these can cascade to you during your tax preparation process. Whether hosted in the cloud or running on-premises, the servers that hold your data should also have adequate protection—and you have a right (and a duty to yourself) to ask ahead of time what they’re doing to protect it.

According to the IRS tax preparers should put the following internal controls in place:

  • Install anti-malware on all web and storage servers and keep their software automatically updated.
  • Encourage the use of unique, strong passwords via a password manager for each account, and deploy multi-factor authentication technology for clients.
  • Encrypt all sensitive files and emails exchanged with strong password protections.
  • Back-up sensitive data regularly to a secure off-site source.
  • Wipe clean/destroy any old hard drives and printers containing sensitive data.
  • Limit access to taxpayer data to staff who need to know.

How Trend Micro can help

Trend Micro offers a range of security tools to help taxpayers keep their personal and financial information safe from fraudsters.

Our flagship consumer solution Trend Micro Security (TMS) provides the following protections:

  • Protects against phishing links in emails that can take you to fraudulent sites. Its Fraud Buster feature for Gmail and Hotmail extends this to webmail.
  • Blocks malicious website downloads and scans for malware hidden in attachments.
  • Protects against ransomware and theft of sensitive data via Folder Shield.
  • Protects and manages strong, unique passwords with Password Manager, which is bundled with Trend Micro Maximum Security.

To find out more, go to our Trend Micro Security website.

The post Tax Scams – Everything you need to know to keep your money and data safe appeared first on .

INTERPOL Collaboration Reduces Cryptojacking by 78%

By Trend Micro

Cybercriminals are often seen as having the upper hand over the “white hat” community. After all, they’re anonymous, can launch attacks from virtually anywhere in the world, and usually have the element of surprise. But there’s one secret weapon the good guys have: Collaboration. That’s why Trend Micro has always prioritized its partnerships with law enforcement, academia, governments and other cybersecurity businesses.

We’re proud to have contributed to yet another successful collaborative operation with INTERPOL Global Complex for Innovation (IGCI) in Singapore that’s helped to reduce the number of users infected by cryptomining malware by 78%.

Cryptomining On The Rise

Also known as cryptojacking, these attacks have become an increasingly popular way for cybercriminals to make money.

Why?

Because victims don’t know they’ve been infected. The malware sits on their machine in the background mining for digital currency 24/7/365. Increasingly, hackers have taken to launching sophisticated attacks against enterprise IT systems and cloud servers to increase their mining and earning potential. But many still target home computer systems like routers, as these are often left relatively unprotected. Stitch enough of these devices together in a botnet and they have a ready-made cash cow.

That’s why cryptojacking remained the most detected threat in the first half of 2019 in terms of file-based threat components, according to our data.

Unlike serious data breaches, phishing attacks, ransomware and banking Trojans, cryptojacking doesn’t have major impact on the victim. They don’t lose sensitive personal data, there’s no risk of follow-on identity fraud and they’re not extorted for funds by being locked out of their PC.

However, it’s not without consequences: Cryptomining malware can slow your home network to a crawl while running up serious energy bills. It may even bring your home computers to a premature end. Also, there’s always the risk with any kind of malware infection that hackers may switch tactics and use their footprint on your home machines to launch other attacks in the future.

Enter Operation Goldfish Alpha

That’s why we were keen to offer our assistance to INTERPOL during this year’s Operation Goldfish Alpha. Thanks to our broad global visibility into attack trends and infection rates, we were able to articulate the scale of the cryptojacking threat and key mitigation steps, at a pre-operation meeting with ASEAN law enforcement officers in June.

A few months later, we developed and disseminated a key Cryptojacking Mitigation and Prevention guidance document. It details how a vulnerability in MikroTik routers had exposed countless users in the region to the risk of compromise by cryptomining malware. The document explains how to scan for this flaw using Trend Micro HouseCall for Home Networks, and how HouseCall can be used to detect and delete the Coinhive JavaScript that hackers were using to mine for digital currency on infected PCs.

Spectacular Success

Over the five months of Operation Goldfish Alpha, experts from national Computer Emergency Response Teams (CERTs) and police across 10 countries in the region worked to locate the infected routers, notify the victims and use our guidance document to patch the bugs and kick out the hackers.

Having helped to identify over 20,000 routers in the region that were hacked in this way, we’re delighted to say that by November, the number had reduced by at least 78%.

That’s the value of partnerships between law enforcement and private cybersecurity companies: They combine the power of investigative policing with the detailed subject matter expertise, visibility and resources of industry experts like us. We’ll continue to lend a hand wherever we can to make our connected, digital world a safer place.

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